Reviews of Royal Canadian Lodge (Spa)

Tim Miranda

Close to city center..good rooms..good and quick service..helpful staff..good package!

Victor L

Solid accommodation and good service. Nothing mind blowing

Dieter Hansel

This hotel was by no means a resort. At best it's a Courtyard Hotel sans the furniture attached to the wall. It is in desperate need of an update. The rooms and lobby are dark plus they need to improve the number of electrical outlets. Do yourself a favor, stay elsewhere

Nida Jabrani

The rooms were very clean and cozy. The staff were very friendly and helpful. Their in house restaurant was very convenient for breakfast and has delicious food.

Jeff Debler

service is good. Good location.

cyril nathalie

Excellent service. Exceptionally clean rooms. Exceptional front desk staff. Exceptional dining experience. At the end of the day, itnis the people who worked at this hotel that makes our experience exceptional. Thank you.

For people who don't mind 5-10 mins walk to restaurants and shops, it's a decent location. The hotel itself is a little old but same as most hotels in the area. Friendly staff is a plus.

The beds were especially comfortable. We had a terrible view of a crack house. Pool, hot tub, and sauna was so nice to have to ourselves in our 30 minute booking.

Paul Silverstein

Great happy hour deals and great staff and service

1.Terrible Wi-Fi 2.rude manager 3.poker-face front desk ????????‍♀️????????‍♀️????????‍♀️

Linda Zhou

Had a great stay at the Delta. Great location, large updated rooms, quick and helpful staff.

Front desk wasn’t friendly, had to wait almost a hour for the room to be ready, but they took 6.25 off my drink for the wait. Couldn’t go into the hot tub cause you need to book a time which doesn’t make much sense if you have to show proof of vaccine. And tiny room for the cost. The elevator moved down half a foot when we stepped into it which was scary. The guy at the front was amazing

Mike Dean

Will stay again. Close approximately to the everything.

Jordan Adams

Very clean rooms. The room has fireplace.

Raymond Menard

Great place to stay. Very helpful and kind staff.

Daniel Park

Good location , clean rooms and I loved the self serve Starbucks coffee in the lobby

Carol Turner

Night male manager poorly trained offering excuses instead of apologies for forgetting to call us when are room was ready to check in. Blamed it on the day staff. Didn't get room until we checked and by that time it was nearly dinner time. Found out room was actually ready hours earlier. Blamed us for not asking for our room earlier when they assured us that they would call us when it was ready. Never really apologized when confronted and said it was not his fault he did not check the notes from the day shift. Very unapologetic tone to his voice. We will not be staying with Delta again, and we travel more than 100 nights a year and gold members with Marriott.

I had an incident there and it was dealt with, but I fell like more could have been done.

Kevin Heffernan

What a great accommodation, loved the fireplace in the room. Very spacious and really welcoming staff.

Peter McMahon

Great staff, nice clean rooms. Parking and breakfast extra.

Leslie Garries

Lovely Hotel with friendly helpful staff, nice selection of food and beverages. Rooms were very clean and comfortable - would highly recommend.

Tyler Sanregret

I didn't stay long, but it was, overall, great. The rooms were clean, the beds were nice, and I would've stayed for more than one night given the chance. That being said, I didn't really go anywhere else besides the room. The breakfast buffet was great, too, and I got a nice meal out of it. You should totally stay here sometime.

Ashley Wright

The hotel is alright; the front staff needs attitude adjustment. The bar staff, the cleaners - all great service. Till you get to the front desk, the front desk in my eyes makes your experience. I don’t want to deal with the man who didn’t get enough sleep, or another guest was rude, so he has attitude with other guests. If your mother ever told you “it’s not what you say, it’s how you say it” this needs to be drilled in the front desk heads. I understand with Covid, tensions are high, but when a happy guest asks how is it possible the pool can book up in less than 60 seconds, you don’t expect rudeness, you expect customer service and a answer that is not so in appropriate. The hotel is beautiful, the room was a decent size, beds weren’t comfortable. Parking was an issue for us, but how front desk man handled it was by far the bigger issue for us. We will definitely be paying the money to spend a night elsewhere next time - and will not recommend, anything other than the bar.

Chapman Family

The hotel is located on the main drag in Banff. It's withing a 10-15 minute walk to the center of town. There is ample underground parking for a daily charge. They have covid restrictions back in place that you do have to make a reservation to use the pool. The pool area is beautiful and spa like with a salt water pool, large hot tub, and steam room. It is very relaxing and was a large driver for us choosing to say here again. Rooms are clean and well appointed. It has dated decor but is still nice. If you are fussy about your pillow, I definitely suggest you bring your own as they do not have pillow options available other than what is in your room. There is a dining room and lounge on site. Breakfast is not included in your stay but you can pay for breakfast in the dining room or even get room service. The staff in the restaurant are very friendly. I have stayed previously and will stay again as it is a comfortable and relaxing place to stay. No loud parties were heard. Ski storage is available in the winter season near the parkade and is quite convenient.