Reviews of One Wellness (Spa)

Yongae Kim

Great physio.

Desmond Young

One Wellness Spa is an amazing place! Book your special treatment and try to spend extra time there working out, enjoying the steam or sauna, then relaxing in their lounge as it's all included! I had an amazing full body massage. They even have a warming drawer for your robe! I hope to be back on a future visit to Canmore.

Denisa Haist

Always a good experience. Get there regularly, whenever I can. Therapists are caring, knowledgeable and professional. Quiet, calm atmosphere.

Jessie Sanderson

BEWARE of giving your medical insurance information prior to your appt. I booked a massage back in June . Plans changed and I had to cancel and I cancelled within their required notice. They still billed my insurance company TWICE for a massage service that never happened. It is 3 months later and I still do not have this resolved . Will NEVER book their again. If I could rate this 0 stars - believe me I would have !!

Syrene Corleigh

My experience here was not relaxing. Massage was nice...front desk staff were not. Will not be returning here.

Nadine Delorme

My massage was great. A very deep useful treatment. Front desk staff very helpful and Happy! A treat to see!

Michael Alvareda

Nice little spa that offers direct billing! Spa is on two levels so unsure of their accessibility options. Sauna, steam room, and complimentary fruit and tea in their lower level lounge. Very organized and we enjoyed our massages.

Jeanette Friedenberger

Good service thank you

Jennifer Fuhr

Megan provides an excellent massage, always leaving me feeling like I've had a deep massage but not beat up. The steam room and relaxation room just add to the total experience, both relaxing and invigorating

Lorena Dmytriev

Pedicure was pleasant and on time. I really appreciated the relaxation room downstairs after my treatment. Definitely over priced but comparable to other spas in Canmore.

Taryn Hardes

I arrived in Canmore 10 minutes early for my appointment. However the way they build their buildings makes it complicated as they are imbedded amongst apartment buildings that look similar. So I ended up peering and driving around slowly looking for the Sports Medicine Clinic. So I was late. Parking was a hassle as they had blocked off a majority of the street for cleaning. The receptionist had good customer skills as i apologized. However once i was in the doctor's office he sternly said "Your late...." I apologized and told him I got lost in trying to find the place. He was offensive and rude. Making me feel uncomfortable. No bed side manner nor wanting to understand your lateness. I felt like I ruined his well oiled machine that stamped the can and on to the next.

Christine Gagnaux

I was very impressed with how quickly my emails were answered & how professional the reception staff were! They accommodated my special requests and my massage & facial were great. My only suggestion would be to add lamps that you can turn on if needed in the relaxation/waiting area so that you can see better when reading. Thanks again!

Sylvia Watson

I have seen Hugh and Jacob. Both super professional with a critical eye to diagnosing problems. Both seem to be very well practiced physiotherapists.

Kate Belford

Jacob Carter has the strongest hands in town, helped me with my chronic nasal pain. Now I’ve been nose pain free for nearly a fortnight, all thanks to him. Also, the mints at the reception desk are the real deal. I recommend grabbing a few for the road, as a quality mint is hard to come by these days. Not to many though, gotta leave enough for the other patients.

Keith Mckague

i have been involved with ONE wellness now for a couple of yeasrs. They are the BEST! Sports med people (physicians)are superb, physio ( I have seen Hugh) - he is extremely knowledgeable and zeros in on the most important things with follow up always available - he spends ALL of the session hands on which is wonderful and so helpful) and the massage therapists are superb. This is a wonderful setting and Canmore is lucky to have everything all under one roof - the VERY BEST in diagnosis and treatnments available!!

Christina Williams

We had an amazing experience here. The massages were amazing... Lindsay and McKenzie are extremely talented!! The ladies at the front desk were super friendly and helpful. Would absolutely recommend to anyone and will definitely be back.

Naomi Roccamo

Absolutely great!

Kendra Carter

Thank you Kayla!!Amazing experience for first time salt glow body treatment. Staff are nice!! Keep it up guys♥️

Bear Safety & More

Jacob Carter, physical therapist at One Wellness in Canmore and at Banff Centre, has made such a positive difference in my mobility and in my enjoyment of life! He treated me for a chronic leg/back issue over several months in 2017 and 2018. In the last 15 months I went from not wanting to move due to the pain of each and every step to walking several miles pain-free every day. My friends are quite astounded! Unfortunately, I had a fall on the ice in April 2018 and tore my rotator cuff. Jacob was amazing in assisting with my recovery. I couldn’t lift my dominant arm at all after the accident and now, with Jacob’s guidance and encouragement, I’m at about 85% range of motion and I’m heading toward 100% recovery. Jacob is a caring professional whose expertise has really helped me to improve my health. He has a positive personality and a delightful sense of humor. Those attributes helped me immeasurably as I was working through the pain of recovery.

Ana Gannon

Nice facility and friendly staff, but if you're not interested in using their facilities, the price is definitely not worth it. I get a facial at least once a month at various spas around North America, and this one didn't come close to any of the top ones I've been to. Save some money and go somewhere else.

ShawnLisa Hood

I've been going to One Wellness for several years now and will continue to return! I'm always pleased with the friendly service at the front desk, very impressed by the knowledgable and meticulous care of physiotherapists and notice huge benefits from the massage therapy offered here. It is a five star venue on top of the excellent customer service!

Dale Stanway

Great steam sauna

Leslie Lewis

One Wellness offers very professional and helpful physio services. I have seen Jacob for several running injuries and his expertise and knowledge in this area has put me back on my feet. I highly recommend Jacob as a physiotherapist.

Queen Rae's Castle

Don’t use the online booking system. They never got back to me. I went in anyways at the time I’d booked online because I’d had a busy day and didn’t get a chance to call them. The girl at the front desk of the spa told me they don’t use it...not sure why it’s there then!?!? She didn’t even offer to re-book just went back to talking to her friend. Impeccable service!

Mike Squaretiles

I’m not one to comment on service very often but I will say I was unimpressed with this spa. My husband booked me a number of services for a mom getaway birthday gift and while the spa is nice and the products they use are nice. I ended up with mani with no cuticle care (no soaking, softening, drill or push back at all) no massage or any of the nice stuff I would imagine the $70 bill would pay for. I also never was told that taking off my previous gel polish would cost me an extra $15. This is not on their website at all and nobody discussed this previous to performing the service. My pedi was fine- there were at least regular steps taken but for some reason even after 3/4 hours of waiting before putting on shoes my polish all pushed back. My facial was nice and relaxing but I would recommend giving feedback about what the client should be doing for care in the future- any other facial I’ve had was totally more informative. My massage was ok- only arm work which I mean...makes it seem like the therapist is inexperienced or tired. I just feel like I would have rather spent $500 somewhere else.

Heather Kitchen

Enjoyed the relaxation massage, sauna and steam room.

Linda Jarigina-Sahoo

I attend One Wellness for physiotherapy with Hugh. The reception is welcoming and efficient, the space is bright and clean, and I have had the best results with my physio! Very pleased and would highly recommend.

Morgan Jollimore

top notch pysiotherapists and great support servicc

Lee Peters

Hugh is my physio and is working on my tennis elbow. I have seen him twice and can't believe how much he has done for me in 2 visits! Highly recommend Hugh!

O'Canada Soapworks Inc

Professionals who truly care about your health. Well-appointed facility with state of the art equipment. Caring staff. Genius physiotherapists.

Lylea Ottmann

Between my husband and I, we have seen every Physiotherapist at One Wellness over the years since its inception. Each practitioner has been highly competent and a true healer. We are both so grateful to Hugh Simson for his amazing care and are equally grateful he has the gift of finding and keeping other stellar Physiotherapists. An amazing team of good souls. Thank you all!

Bob Milko

Do yourself a favor! Amazing experience. Very professional, exceptionally clean. Megan is an excellent massage therapist. I highly recommend. You won’t be disappointed.

Wanda Ellerbeck

Wonderful visit. Great massage. Great facility. Really pull out all the stops and all the staff are friendly and helpful!

Joasia Crawford

I just went in for a Wax treatment, I had laurie who was so friendly and fantastic at her job. Very happy with the results. The spa itself is beautiful, very clean and relaxing! The girls at the front desk are very friendly attentive. Will definitely be going back to one Wellness.

Mona Shaw

Knowledgable and friendly staff.

Donna Scott

Woo betide if your late for your appointment (7 mins). They make such a big deal of it. They seem to forget that we go to One Wellness Spa to relax a few hours from our busy day, and instead of being calming and welcoming they make you feel more stressed. I ended up walking out as the receptionist was very condescending. Called the Spa Manger who was no help, in turning a bad situation around. You can leave home early and get a slow train crossing the track, or a busy morning with work and life... On this occasion it was all about the money and not about the experience or the person coming to the Spa.

Audrey Cantin

Wonderful considerate care and great communication !!!

Kirsten F

Fantastic spa in the heart of the mountains, Canmore was beautiful and the spa experience made it even better. Thanks for the wonderful service Joanne

Maxwell Goldstein

Good "private" gym with all you would need in that category. Lockers are clean, spa area professional. My wife said messages are adequate. Nothing mind blowing here, but good all around service.

Dave Hounslow

I would just like to say that this is my second 6 month membership with One Wellness and I could not be happier. The staff are just incredible and are so helpful, kind and welcoming. Alison is one staff member that always takes the time to check in and see how I am doing and provides incredible customer service. The facility is full of top of the line equipment, is clean and always well maintained. The membership includes classes, use of the fireplace relaxation room, and stream room. I cannot imagine going to any other gym. It is never to crowded and I always feel welcome. I sometimes go and just hang out in the relaxation room after a workout and sip on a tea. The whole experience is so worthwhile.

Anna Kr

I've been coming here since re-opening of personal services was allowed. First concern was safety and hygiene. Excellent on all counts. I feel safe here. I have used all services including sports medicine, physio, massage therapy and personal training. After seeing Dr. McIssac who is excellent I started on a program with physio (Jacob - best ever) and personal training with (Jake Watson- amazing). I have never had such a positive experience and results. It feels as if I have a multi-disciplinary team working on regaining my fitness after back surgery in March. They are collectively focused on helping me achieve my goals of increasing stability, flexibility and strength through training interspersed with therapy where needed. The whole experience is 5 star including bookings with the help of Diane and staff. I couldn't recommend One Wellness more!

Sara Alarie

Jacob was a great physio who clearly knows his stuff, especially about ankles.

Kacy Wilson

Had a wonderful time here with my daughter. Both our services were amazing! Rhiannon was fabulous (the best massage I've ever had)! Kayla was great and the girls at the front were so helpful. Thank you so much everyone!

Micah Lonbeck

My girlfriend and me just received massages from one wellness spa. We are very happy and relaxed. From the moment we entered we were greated by a very sweet receptionist with a nice fluffy robe, towel and sandals. We chose to get massages at the same time and make use of their steam room, sauna, and cold plunge. They have ice water, delicious choices of teas, fully stocked showers, and easy to use code lockers. Both of our massage therapists provided excellent service (warm towels, warned my robe) and both of our problem areas are doing so much better! I saw a couple older reviews complaining of price and service, I'm glad I ignored those. A one hour massage and use of the facilities was $120 in loony Canadian money. I'm unsure where people would get a decent spa quality massage for less. We'll be back the next time we're in Banff. Make sure to try the tea!

Nitzan Shalev

Hugh is a great physio and Megan is a creat massage therapist!

ALLISON PUMMELL

Jacob is a physiotherapist who understands how we work. I feel much better

Aryn

Love the sauna, steam room add-on. Cold plunge tub is fun in between. Vibe is so relaxing and the massage with Mackenzie excellent.

Ana Montes

The staff are incredibly accommodating, very helpful and have a huge knowledge of their products. I had one of the best deep tissue massages of my life here!! Check it out!!!!!!!

Isabelle

Amazing massage

Turk Loeppky

Had a visit with Kim at the Diabetic Centre. Very nice person and very good at what she does. Has lots of information and was very helpful. On the right track now.

Wendy Mease

Girls day gone wrong!! I had been excited to try this place as I am new to Canmore. The steam room and showers were grimy and slimy, there was used towel all through the women's change room, our robes had holes in the arms, our towels were see through, the showers in the change room are yellow grimy looking. There were no products - what kind of spa has no hair products and 1 horrible hair brush? When we tried to speak about our unhappy experience with a chubby blond on the front desk she was condescending and completely uninterested, whilst the two other girls just stood there. It was almost too sickly fake .. you need to work on your customer service. I understand paying $170+ for a facial in a fantastic day spa.. but this place is not one of them. Cleanliness and horrible customer service really let this place down and from what I hear around town - this is nothing new. The only reason I am giving this place 1 star is because our facial was nice. Other than that - an awful, dirty experience. Save your time and go else where.

Ashif (Ace) Rashid

A wonderful pedicure for my wife and mother-in-law. They had a wonderful time and shared how the wonderful facility and staff made their day!

Nicole Cassady

Went for a first appointment with Jacob Carter today and found him extremely helpful in treating my problem area's which were continually very painful. Will continue to preform all the routine's as he advised. Very highly recommended. Excellent detailed instructions.

Will Rice

Absolutely stunning facility with exceptional service! Great way to spend a chilly/rainy day in the mountains. Will be back!

Dale Hildebrand

I decided to get away from the world during this time of crazy and came to Canmore for a respite. I decided to book a massage and Megan was one af the people available so I booked her. She was amazing. I honestly think it was one of the best relaxation massages I’ve ever received and I’ve received many. This was the BEST start to my trip for sure. I tried to convince her to move to Canmore, but she flipped the table on my (not literally), and tried telling me it was better to move to Canmore. Seriously folks... THAT good. Book a massage. Do it now. Ask for Megan.

Kevin Horek

Omg the best cupping massage I've ever had. Megan worked wonders on a very sore leg and back. I can't wait to go back!!

Lorrie Dobni

We stayed in Canmore during the heat wave and decided to go for a massage since it was too hot hike. The staff upon entering are very professional and polite. My massage was wonderful! I always have a stiff neck from working too many hours in front of a computer and Megan did a wonderful job! Definitively, I will book again!

Sabrina Grecu

The therapist was very knowledgable and efficient in providing relief to aching muscles and provided great therapeutic pain relief.

Alison McPhail

My back and leg are pain free because of Jacob. Thank you so much!

Jessica Vandermey

This is hands down my favourite spa in Canmore! Beautiful facility and welcoming staff. My massage therapist and aesthetician were wonderful. I loved that when my treatments were finished they had my robe warmed up and ready for me. My skin felt so soft and had an instant glow after the facial. The Babor products that were used during the treatment were very luxurious and I was given great tips to maintain healthy skin. The relaxation lounge with the tea bar was so cozy. I can't wait to come back!

Graham

Excellent staff!!

Miranda Henley

Always great service and professional

Aaron Beardmore

Went for a massage this morning and thoroughly enjoyed it! The MT Julie was great and was very skilled at working around an injured shoulder. She worked with both myself and my friend and she altered each of our massages to our needs and wants. Looking forward to returning! Would have given 5 stars if there had been a hottub or pool to enjoy after our treatments. Thanks!

Kodi Hodgen

Megan was great!! We will definitely be returning.

Melanie Spitzer

Very happy with service. Relaxing and enjoyable. Staff knowledgeable and great

David Monminie

Went here for physio, and was very satisfied with my visits. The staff are very friendly and professional.

Ma Elena Calagday

Fantastic massage!

Annette Plummer

I received a gift certificate at One Wellness last year and discovered the expertise of Megan Millar. I have returned several times. Great staff.

Karen Phillips

Melanie is the best, my husband and I had a wonderful facial! We will definitely go back for another visit!

Jamie Boyd

Great facial

Jenn Cavanagh

Hugh and team are the best there is. We are lucky to have such a professional leading edge physio team in Canmore.

Sandra Lemmon

On a recent trip to Canmore, I spent my last morning at One Wellness. I started with an extremely relaxing message from Jennifer, followed by a wonderfully soothing facial by Chelsea. One Wellness has a comforting and cozy atmosphere, offering teas and light snacks, where I could relax in their private lounge by the fireplace. Their professional and friendly staff made this a most enjoyable experience. This was a great way to end my holiday!

Em Kay

I'm dealing with a knee injury and One Wellness has been my one-stop-shop for everything! The receptionists are really friendly. Hugh is a great physio, goes above and beyond for his patients. Regularly checks up on my progress. I also had a recovery/sports massage with Megan and it definitely helped. Lastly, my sports doctor Dr. Reed is in the same building so thats really convenient.

William Foden

I’ve had a few massages here over the years and have always loved my experience 10/10 quality of massage. This time around I was disappointed that the relaxation room was no longer part of every appointment. Currently pregnant working as a nurse with a toddler at home I was looking for that full experience of peace and relaxation. The massage was still great just unfortunate to not have access to the lounge, steam room, and showers afterwards.

Helena Kjartansdottir

Shawn booked a massage for my birthday and it was wonderful! The staff upon entering are very professional and polite. The sitting area was well decorated and relaxing. I loved that we could sit together before and after my massage. Bring your bathing suit because you can both go to the same sauna and steam room! Best of all my massage was wonderful! Lyndsay was my massage therapist and she did a wonderful job! Also, she was so nice and down to earth it felt like we had been friends forever. You would never have known we lived miles apart in different countries! If I ever get a chance to go back to Canmore, I will definitely go back!

Dave Sharek

One Wellnes staffs are very friendly and Jacob is the best therapist ever.Thank you????

Julie Beaulieu

Super awesome staff! Had a great time there!

Bonnie Wyse

I went over there for the physiotherapist after a work incident. Just wow. The staff is really there for you, take time the explain you everything. Follow up by email if any question, they take the time to listen to you. If needed, go over there!

Sandi Arnold

Very knowledgeable and helpful.

theresa thiessen

Friendly, knowledgeable staff, clean facility, and good value! I have gone for physio and massage over the last 3 years and have had great experiences.

Davina Brown

Jacob is helping me get my shoulder strong and healthy after surgery . He is really encouraging and extremely knowledgeable !

Dan Hudson

One Wellness is a positive, powerful healing environment. From the time you enter and meet reception to having Hughs skills help me in the healing process it is a very positive journey. Thank You!

Angela Smyth

Kind staffs and professional

Jeanette Bearss

Great post massage sitting area and spa

maryann bibby

Highly recommend Rebecca who has helped both myself and my newborn daughter

Andrew Stewart

This was a spontaneous trip and all the stars aligned and the universe presented this wonderful experience. As limited as my experience was, I'm intrigued to find out more about this place. My reiki therapist was the best I've known and I highly recommend a session. It is super important to take time for yourself and find out what your body is telling you.

Allan Carr

This massage experience is memorable not only due to the talent and quality of products but for the holistic and personal approach to wellness that they promote. The facilities are special - gym pass for the day, eucalyptus circuit available with any service, entering and leaving well hydrated and replenished with tea/snacks, and generosity in products in the rest area. These are all elements that set One Wellness apart. I always feel better when leaving and can't wait to go back.

Dave Best

Excellent services friendly staff and professional services

Andrei Ilioviciu

Excellent and knowledgeable injury assessment and physio.

Joyce Peart

Great people to work with and physio with Jacob goes above and beyond expectations. He is always caring and helpful not only when there but in how you do your at home therapy as well

Rhonda Sauerberg

Best steam room I've been in.

Kara Wilcox

Very good service

Emi Isayama

This spa is a dream ♡

Sandra Kitchen

Corrine is the best for physio - intuitive healer.

Adam

Prior to providing service, Mackenzie asked me areas of concern. Excellent! After successfully relieving problem areas, she suggested follow-up treatments.

Leah Jefferson

Great communications, safe, clean and really professional physio treatment! I highly recommend One Wellness.

Carolynn Winterhalt

I have been going to One Wellness for almost three years, and have had very attentive people looking after me, be it having a mani-pedi, being help by a Physiotherapist, and a fabulous Kinesiologist and Exercise Physiologist. I am happy to recommend One Wellness.

Kari Johnson

Highly recommend One Wellness for Physiotherapy, massage therapy and nail services. I am continually impressed with the high quality of care that is provided.

Holly David

My experience with Mackenzie was amazing!

Shannon Budiselic

The combination of a gym and a spa with a beautiful mountain backdrop makes it easy to motivate yourself to work out. The staff are lovely and they have a highly skilled team of personal trainers.

Ashley Phelan

I have been visiting One Wellness for several years. Their physio team are amazing practitioners. Corinne, in particular, has keep me active and on my feet. All the staff are always helpful and welcoming. Highly recommended!

Keri Diederichs

The massage was good, but the pedicure was superb. I am pregnant so it might be difficult for the therapist to give the massage while laying on my side, I will try again in the future and see if I get different results. The spa is very nice, the gym well equipped, customer service is great. The only thing I did not like about the facilities is that people using the gym can access the relaxation lounge and while you are in a rope, there may be people getting in and out of the room. I would limit it only to spa guests

Heather Bassett

All of the staff at One Wellness Physiotherapy are polite, professional and helpful. Corrine is quick at assessing my situation and helping me get back on track to better health. During the recent COVID-19 pandemic, One Wellness has instituted protocols that keep everyone's healthy and safety as a priority.

jane sullivan

My husband had a massage with Meghan yesterday and I haven't seen him so happy since our wedding day. She is great!

CORA MCPHAIL

I visited One Wellness twice to use the gym and have a steam. It's a lovely space, so clean, so calming. The staff are friendly, and make sure you have everything you need. I did some cardio, weights, and stretching in the gym. Maybe because it was midweek, there were only a few other people around but there was plenty of space and equipment for everyone. I loved the steam room. There are essential oils "steamed" in - a combination of mint, rosemary, lavender and one other I can't remember - it smells wonderful! Before you enter the steam room, there are scented facecloths on ice to take in with you for cooling, as well as various dispensers around the spa for ice water, or ice water with cucumber. There is also a sauna, although I didn't use it, and a full menu of spa and aesthetic services is available. (Next time!)

Paul McKendrick

Great skills and great facility here!

Charles Millette

I am staying at Solara for 3 weeks having an active holiday. I decided a massage was in order. I booked last minute and was lucky to get in to see Meghan. I had a wonderful recovery therapeutic massage. The staff here are friendly and professional. The clinic is very clean. I will be back! Thank you

Janice Lupul

Went here to see physiotherapist, Hugh. Who is awesome, and helped tremendously to improve my pain, mobility issues. Some things could be better- the reception staff in particular. Even though I provided both insurances when I started to go there- my own and my husbands- initially I was told they cant bill my insurance and I have to pay out of pocket and submit the claim. Then when I insisted to try again few appointments later- then it apparently went through. Still, my husbands secondary insurance was never charged for the outstanding amount for some reason, and he has to submit independently. Another issue which was a big deal, when I had to reschedule my appointment, arrived on the time they rescheduled for (based on their email), and receptionist said that my actual appointment was reschedule later during the day and not at the time they provided tome, stating not knowing what happened. It proved to be quite inconvenient to me due to work commitments.

Bob Krysak

They're great! Kind, hospitable and very professional team who give great treatments. Highly recommended!

ron jones

Had an amazing facial from Kayla at One Wellness. It was super relaxing and I got a lot of amazing tips to maintain healthy skin. Will definitely be going back!!

Lynda Hudson

Rebecca is an outstanding physiotherapist who truly knows how to effectively treat your injury. Rebecca takes the time to explain what is going on and the best way to treat your injury. It is nice to have a physiotherapist that explains things in a way that you can understand.

Casey Carswell

One Wellness, specifically Hugh for physio and Jake for PT have been a huge help aiding in my shoulder recovery, post-surgery. I cannot say enough good things about either of them or One Wellness.

Shimah Ahmad

Very professional from the door step to the end of your treatment! Would recommend to anyone who needs help with an injury. The personal take time to assess your concerns in a very comprehensive manner. I would definitely recommend to any member of your family.

alix turk

Amazing experience at one wellness. It’s was a great massage and much needed. Very relaxing and great staff. Highly recommend!!

Sarah Hansen

Absolutely love it there

Luc Drolet

Hugh Simson has a phenomenal knowledge base and an impressive skill set. I trust him with injuries completely. I have seen him for knee, foot, back and hip issues relating to a variety of sports. He works tirelessly to 'solve' the issue. He sends follow up videos and information routinely. I have enthusiastically recommended him to a number of loved ones. One Wellness is a professional and impressive centre. The Bow Valley is exceptionally lucky to have Hugh for physiotherapy!

Blake Terrick

Great Physio and Acupuncturist.

Frederick Bugtong

The staff are friendly and very helpful. Dr. Reed is knowledgeable and gave me the answers I needed and a path forward for treatment.

Kelly Volkhammer

Love the professional, personable and respectful staff! Always come away feeling rejuvenated, relaxed and polished - ready for the week ahead!

Flurina Keller

Disappointing customer service. I booked a mani-pedi for myself and my sister via Facebook and accidentally stated the day/date as Friday the 30th instead of Friday the 31st. This lead to the appointments being booked on the wrong day. I received confirmations and didn't realize my mistake until the day of the appointments. I was able to rebook one for the following day but had to pay a fee for missing the other appointment. I felt that the receptionist was quite rude about it and she also didn't offer to rebook my appointment for the following week, which in hindsight, I realized I could have done. I also wish they had taken the time to clarify the dates originally, because that would have triggered me to realize my error. If you're paying a premium for a service like this one, personally I feel the customer service experience should match that. Not worth it - I'll stick to my walk-in nail appointments elsewhere.

Barbara Markert

I've been a customer here for many years but my last Gel manicure experience was not so good. The first night post manicure, my index finger nail just flaked off completely - found it on my mattress in the morning. Then another I found on the floor by noon the next day. I called One Wellness and they tried to fit me in for a repair but I never heard back. I was so disappointed. If I'd been going to a wedding or that, it'd have been bad. Thankfully, I finally did get a call back a few weeks later and they have offered to re-do my $96 gel manicure for free. Yay!