Reviews of Aura Day Spa (Spa)

Ray

A present for my daughter in law

Monique Ruchkall

Went the extra mile to pamper us! Wonderful place! Loved our refexology treatment with Toni and pedis also with Wilma!! Thank you

Lyn N

Awesome place to visit, shop for unique gifts and take some personal pamper time. Ladies offer lots of natural options for various skin and muscle ailments. Love to pop on here!

Wendy Lo

Simple !!!! I left with my eyeliner make up after I had a facial appointment !

Shilo Davis

Went for my first eyebrow waxing with them today. They were on time, and the lady doing my eyebrows was excellent. I'm always nervous my first time with a new waxer (I've had a terrible experience previously) but Wilma did a terrific job.

A MacDonald

Really enjoy getting facials here :)

Christina Rose

The only place in Airdrie I will go for a massage! Mitch does a fantastic job & I always leave relaxed and feeling better. His is extremely professional & always able to get me in for appointments.

Tamme Laplante

If you want a quick beat and slather with no communication, then this is the place for you. If you want a relaxing, pampered, cared-for experience - go somewhere else. I was early. She was 10 mins late. My facial took 40 mins (not the 55 advertised) and I have no idea what she did. No consultation. No asking me what I needed or what my concerns were. I actually had to ask her if we were going to talk first, told her I had never had a facial before. She says "you will see". Then I got the roughest facial ever. Felt like an impatient grandmother who had been doing the job for far too long. Just another facial to her. Front desk staff didn't ask me how it was. I just stood there with my credit card, angry and upset, watching them scurry around trying to figure out how much to charge me. I left as fast as I could. Definitely not what I was expecting.

Sherry Jenkins

I love Aura Day Spa. Wilma knows skin care and the products she sells are excellent.

Stacey Camacho

I first went here on a request from someone I had worked with who said she goes there all of the time. When I walked in my first thought was how cluttered it was. It didn't look tidy, let alone clean. They had way too much that they were selling from necklaces to purses, plus skincare. It's a spa, not a gift store. The second time I went for a facial and a brow waxing. What I was appalled at, is how I didn't fill out any paper work asking me about skincare concerns and health concerns. As a certified renowned professional makeup artist that has been to spas since I was a teenager, mainly the luxury spas who always make it a policy for you, the client to fill out paper due to them being safe from law suits in case any skin care products get into your system that could alter my health. That salon would be liable for anything that happens to my health with whatever products the lady had put on me during the facial. Meaning they can be served with a law suit. Since they didn't receive my signature of understanding policies after I had stated my health concerns and skin concerns, etc.For example, pregnant women cannot use all skin care products and treatments, the same goes for those who have high blood pressure like body wraps. That is huge for both of them to stay clear away from. The first time I had went it was to receive an eye brow waxing, it was fine. Due to lack of talking, the lady was able to concentrate and do a good job. I went back thinking it may better the next time. Man how wrong was I. During the facial, the lady I could tell later that day after the facial she had put the wrong products on me, as I had massive break outs. Anyway, during the procedure, the lady talked throughout. I'm talkative, except when I'm being pampered. Then, I'm dead silent; only speaking when being spoken to. I like to relax. Not one thing was explained during the facial. I like knowing what is going on my face. If the aestheticism leaves, I like to know the length of time. She had told me that she was going to do extractions after she had already begun, so I didn't have an option to object to it. I don't need the procedure. I have ALWAYS been asked, as it is MY choice to decide if I want the procedure. It is painful. The brow waxing was just as painful. I have had brow waxing performed since I was thirteen, never I have I experienced such pain. My break outs were horrid and lasted for a month. I had decided that I would not ever go back to this spa. I'm looking else where.

Cheryl Duiker

Very cluttered when you walk in . Very strong smells as well. I would rather the person tell me what their doing to me and then be silent. Also don’t leave the room. I have paid for service for 1 hour and I expect the person to be in the room with me for the entire hour. Won’t be back . Anna spa in Airdrie is way more professional.

Rachel Lees

I had a pedicure and massage with my girlfriend's, it was so relaxing and wonderful. They accommodated us all and we left feeling amazing!

Aaron Crowell

Amazing and the receptionist carolyn was awesome.

Cristina Moniz

I have been to Aura Spa several times for massages as this is a gift I am routinely given by my husband. I generally am happy with my massages (except for the one I got while pregnant... that was awful. Not so much the RMT's fault but more so because i was pregnant and couldn't have a deep tissue massage). The one thing I have noticed is that the RMTs are SO CHATTY! I get a massage because I want to relax and just be alone with my thoughts. If someone talks to me, I am going to talk back. I am not a person who tells someone to stop talking. The massage I had today, the RMT literally stopped massaging me when she was telling me something. So really, this is a message to the staff at Aura Spa. Take a cue from your client. If they talk first, then engage. If they say nothing, then assume they want a silent massage.

R

I have been going here for several years for mostly waxing and I don't think I could go anywhere else. The staff are very friendly and it has a nice cozy feel with lots of knick knacks to look through while you wait.

D Whillans

Best massage

Amy Fehr

These ladies were Great! I am getting married Saturday and my sister and I enjoyed Excellent pedicures from Aura spa. They are kowledgable even with tricky feet issues. Their massage chairs, warm shoulder cover and tea made the experience so relaxing!. I could feel the stress leave my body!

Danielle Fink

Best pedicure I've ever had. Love this place!

Sherri Anderson

Love this place! I've always had amazing treatments, lovely staff, great ambiance and clean! I also really enjoy the oils for the diffusers - the breathe easy is amazing for congestion!

Aman Khaira

My favorite place for massage. All the staff is very friendly. Massage therapists are so professional. Jessica is my favorite.

DANELLE Richards

Very relaxing and good services. I love the extra jewelry and other products they sell at the front.

Melinda Gross

I hate to echo some of the mixed reviews because the ladies are wonderful, however have to be honest. Husband got me a whole day package, so I got to try several areas. (Short version-massage is great, pedicure good, facial is a hard no, and try not to trip over impulse purchases.) General: On arrival it was very cluttered, there’s jewelry/fashion and home spa (from creams to tools) stuff EVERYWHERE. There’s a spot to take off shoes and use spa sandals but I totally missed it being distracted by all the stuff. The staff was unorganized with both forms and scheduling what order to do treatments in, which I found odd considering the appointment had been booked for two weeks, they had plenty of notice to prepare. Massage: The massage with Stacy was amazing. Excellent communication before during and after to ensure the best service, and even provided a receipt for that portion for benefits. Facial: Another user said it succinctly: like a grandma who’s done too many. She didn’t ask me anything about my skin, my issues, or even if I’d ever had a facial before; she was rough, and left the room several times. The only thing that was explain what it was or what it was for was some zit cream, after letting it sit and coming back to ask if it had stung while it sat. When I asked other women why ANYONE ever endures this torture, they all say something was very wrong, they have never had treatments like this elsewhere. Pedicure: Personally I find subjecting someone to my feet very awkward, but the staff here was fantastic. Professional and conversational, keeping me both informed on what was being done and why as well as distracted by interesting conversation. At this point of the day treatment package you get a lunch from the adjacent cafe, which is delicious, but a bit awkward to eat while seated over a small water bath. The pedicure room also has you facing right to the till and front door, trying to avoid weird eye contact could have been prevented by closing the door but I’m not sure there’s room around all the extra product for sale.

Jocelynn Cote

super friendly staff. Reasonably priced. So relaxing! helped with my breakouts and dry patches! so great!!

Nicole Reelick

Great place to relax and get a facial. Excellent service.

Kirsten Schroeder

Fantastic place to get a relaxing down to earth pedicure.

Katelyn Reid

The ladies here are wonderful. My go to.

David Loyola

Cozy small place. Great massage and service

Keith Cojocari

Always come out of aura day spa feeling refreshed. Always a great experience there.

Jordan (Bigboss)

I like the owner. she takes care of her staff. I admire that.

Amanda Dunn

I've been seeing Wilma for years for my facials and she is wonderful. Knows her stuff, knowledgeable, generous with advice or little extras. The staff is always great on communication and very accommodating. I always leave feeling calm and relaxed with a glowing face. Highly recommend!

662131 S

Dear Aura Spa - please have your employees not talk so much when they are working on customers. People spend a lot of money to "RELAX", so please refrain from talking the whole time someone is getting a spa treatment, especially massages, facials and pedicures.

daniel cielo

It was a wonderful experience to have a full body massage. Stacy was so nice and friendly with her service. Definitely will come back.

Lynn Row

Stacy is a very good masseuse. I felt very relaxed when I left.

Krysta Jenkins

Terrible service. Unable to book proper dates, times and requests with no apologies from the staff/owner. Both myself and my husband (because today was the second time this has happened to us) DO NOT recommend this place.

H.M. Benn

Had another amazing Massage Last week, can not recommend this place more.

Lala Lala

Pack rats nest. I had my nails done there and within two days they chipped. My ten year old would have done a better job! I've been to some "cheap" places over the years but this one is absolutely the worst.

Hannah Rollins

Stacy just gave me the best massage I’ve EVER had! It was just the right amount of pressure to be effective, but also relaxing. She followed direction in regards to areas I wanted her to avoid or concentrate on perfectly. She followed my cues, and let most of my massage be in silence, other then to check in on the pressure and my comfort. I will definitely be asking to see her for my next massage!

Yvonne Repp

Had a totally relaxing hot stone massage and pedicure! Nice Stall!!

Sarah M

I have had lots of facials and this one was not good. I sat in the room by myself most of the hour. Very nice lady but, I do not recommend facials here. It was definitely not worth the amount I payed. :(

Stephanie Campbell

Great friendly staff. Open good hours. Stacy gives the best deep tissue messages!

Amanda Maloney

My experience here was horrific. I was gifted the "rejuvenation" package which was to include an hour pedicure and an hour facial. I arrived to find the waiting room looked dumpy and over crowded full of stuff they were selling like purses and necklaces. I was taken to the pedicure room to begin. The room was tiny, just big enough to fit 2 chairs. The ligting sterile. No music playing. No door to the room which was literally right off the reception area (I could see the man working at the counter from my chair and hear phones ringing). The lady doing my pedicure had her things on the second spa chair and had to move them 5 minutes into my treatment when another aesthetician came in and needed the space. She threw her coat and belongings on the floor behind her. She was dressed in plain clothes, a low cut shirt with a stain on it. Her bra popped out every time she bent over. She talked the entire time to her coworker about how she had just passed a kidney stone earlier that day. It was disgusting. She also went on about how she wasn't sure if she was pregnant or not because she had had IVF and her hcg levels were going up slowly but she had her PERIOD right now. I was appalled. I came for a relaxing time away from my 3 young kids and instead had to listen to this. The worst part was when she was scraping the dead skin off my feet it was landing outside of her towel onto the CARPET floor. Once I noticed my own skin flakes on the floor I looked around and realized there were many others from earlier in the day on the floor as well. I was not offered sandals after my pedicure and had to walk barefoot stepping over the skin flakes to get out of the room. I moved onto my facial which was the least relaxing of all. Painful waxing to start, nothing explained to me during the entire facial. She also talked the entire time as well. At one point she put this steamer over my face and left not saying how long I would be there for. To top it off..my skin broke out like crazy from whatever she used on my face and I developed a sinus infection within 24 hrs from the steam which came from water sitting in a pot for who knows how long. My eperience was awful. I would not ever come back nor recommend this place to anyone. Do not come here for peace and tranquility. My evening away from the kids (which almost never happens) was as enjoyable as being at the dentist.

Kristy Messner

AMAZING!! Had a facial and a pedicure today, and I have never been so relaxed! Love it here, I will be back again and again! ????

Miss H

Needing a copy of my receipt for insurance purposes was met with 5 star customer service. When I called in with the request, the lady who did my massage was out of office for few days. When I did a follow up of her day of return I was impressed that they remembered my request. INCREDIBLE customer service..Thank you Aura Spa.