Reviews of Ste-Thérèse Toyota / Blainville Toyota - Toyota Sainte-Thérèse (Scrap Yards)

DJo Dites moi

(Translated) Outstanding service and exceptional listening to meet our needs (Original) Service Hors pair et une écoute exceptionnelle pour bien répondre a nos besoins

Sylvain Primeau

(Translated) Excellent service. Nice team, warm welcome. I recommend without hesitation! (Original) Excellent service. Belle équipe, accueil chaleureux. Je recommande sans hésitation!

francis joannette

(Translated) Generally, good service but ......... I have been a Toyota Ste-Therese customer since 2003. However, for some time now, I have been seeing a change in employee attitudes and internal change. What I loved about Ste-Therese Toyota was the proximity and the more personalized service. it no longer seems the case (in any case, we feel less) Recently, I asked for a ride to Fabreville, Laval. The lady in the service obstinates me that they never offered the service to Fabreville while I was accompanied at least 2 or 3 times. In short, I have to find a new dealer. April 10, 2019. I just bought a RAV 4 2019 at st eustache toyota (Original) Généralement, bon service mais......... Je suis client de Toyota Ste-Therese depuis 2003. Cependant, depuis quelques temps, je perçois un changement dans l'attitude des employés ainsi qu'un changement à l'interne. Ce que j'aimais de Ste-Therese Toyota, c'étais la proximité et le service plus personnalisé. ça ne semble plus le cas (en tout cas, on le sens moins) Récement, j'ai demandé un raccompagnement à Fabreville, Laval. La dame au service m'obstine qu'ils n'ont jamais offert le service a Fabreville alors que j'ai été raccompagné au moins 2 ou 3 fois. Bref, je dois me trouver un nouveau concessionnaire. 10 avril 2019. Je viens d’acheter un RAV 4 2019 a st eustache toyota

Martin Blais

(Translated) I was very satisfied with my first visit to Toyota Sainte-Thérèse! I was warmly welcomed by Patrick who explained to me the work that would be done on my vehicle and the time needed for the operation. Also, when I was sitting in the waiting room, a caring employee from another department who was passing by noticed that I was using my laptop that was lying on my lap and pointed out to me that there was had workstations available that would be much more comfortable (and ergonomic) to work while I waited. The repair was done on time, the courtesy of all the employees with whom I interacted pleasantly surprised me and I will definitely come back here for my next maintenance and most likely the following ones too! Thank you for a great customer experience. (Original) J'ai été très satisfait de ma première visite chez Toyota Sainte-Thérèse! J'ai été accueilli chaleureusement par Patrick qui m'a expliqué le travail qui serait accompli sur mon véhicule et le temps nécessaire pour l'opération. De plus, lorsque j'étais assis dans la salle d'attente, un employé attentionné d'un autre département qui passait par là a remarqué que j'utilisais mon ordinateur portable déposé sur mes genoux et m'a fait remarquer qu'il y avait des postes de travail disponibles qui seraient beaucoup plus confortables (et ergonomique) pour travailler pendant que j'attendais. La réparation a été effectuée dans les temps, la courtoisie de tous les employés avec qui j'ai interragis m'a agréablement surpris et c'est certain que je reviendrai ici pour mon prochain entretien et fort probablement les subséquents aussi! Merci pour une excellent expérience client.

Joelle C

(Translated) Good service and courteous staff (Original) Bon service et personnel courtois

Amplisys inc.

(Translated) They are doing superb service for my three Toyota and Lexus. Patrick is an exceptional and sympathetic advisor, always in a good mood. Highly recommended as an after-sales dealer. (Original) Ils font un service superbe pour mes trois Toyota et Lexus. Patrick est un aviseur exceptionnel et sympatique, toujours de bonne humeur. Très recommandé comme dealer pour l'après-vente.

Gueye 22

(Translated) Really you are the best I appreciate you a lot (Original) Vraiment vous êtes les meilleurs je vous apprécie beaucoup

james ireland

I own a rav4 since 2013 best truck for me on the market trusted dealer

SEBASTIEN COUVAL

(Translated) Effective and friendly (Original) Efficace et sympathique

Sandrine Marien (Kathney)

(Translated) Courteous, good service, customer since 2012 and I love it! (Original) Courtois, bon service, cliente depuis 2012 et j'adore!

Alexandre Boucher

Excellent service!

Francis Thibault

(Translated) Good and honest service, I recommend it (Original) Bon service et honnête, je le recommande

Geneviève Dufour

(Translated) I put 4 stars because the fundraiser was amazing. Very disappointed with my shopping experience and no follow-up after the purchase ... (Original) Je mets 4 étoiles parce que la personne au financement a été extraordinaire. Très déçue de mon expérience d'achat et aucun suivi après l'achat...

Kris T

Needed serivce on my car and thankfully, Patrick was able to help me out with my cars' issue, as well as let me know there was an important recall on my car and offered to fix it at the same time. What a relief! Two birds, one stone. Excellent service, thank you Patrick!

Karl

(Translated) I did not buy at home but David at the sales of opportunity is very professional and helpful. (Original) Je n'ai pas acheté chez eu mais David au ventes d'occasions est très professionnel et serviable.

vanessa laurin

(Translated) Perfect and fast service for maintenance service! It's been more than 10 years that I go! (Original) Service parfait et rapide pour ce qui est du service d'entretien! Cela fait plus de 10 ans que j'y vais !

Francois Corbeil

(Translated) Very nice experience, thank you to Sylvain and his team in used vehicles, great service! (Original) Très belle expérience, merci à Sylvain et son équipe dans les véhicules d'occasion, super service!

jessica coulombe

Hands down the best place to buy a car. The staff is incredibly kind and they do everything to make your leasing/purchase suitable for your needs. Sim was extremely professional and extremely knowledgeable in his profession. He made sure that all my question were answered and that I left with the ultimate best of prices. Then you had Mr. Desjardins in finances who goes above and beyond to make every step an easy process but very descriptive and patient in explaining how everything works. He’s very funny and social makes you feel part of the Toyota family. Will definitely be buying back from these 2 fantastic fellas in a couple of years. VERY COMPETITIVE RATES. Look no where else Toyota ste Therese is where it’s at!!!!!!!!!! There was also a very kind bilingual young lady ( I feel so bad don’t remember her name) that I signed off the papers with who made the purchase end on an amazing note. Thanks Toyota you guys rock!!!!!!

Dimitar Zlatinov

Great experience!!! Excellent service from A to Z Thank you !!!

Martine Proulx

(Translated) It's good ! (Original) C'est bien !

Katherina M

Not too much ppl open on new year :) like it just nugget is pro-make too long before serve

Danarox Inc

(Translated) Super service. I recommend (Original) Super service. Je recommande

Denis Grondin

(Translated) Always a superb welcome and honest, quality service. Thank you ! (Original) Toujours un superbe accueil et du service honnête et de qualité. Merci !

Guy Laverdure

(Translated) Fast and courteous service! Always on time and carefree !! Staff are polite and warm (Original) Service rapide et courtois! Toujours à l'heure et sans soucis!! Le personnel est poli et chaleureux

yanky neuman

Got a great deal here! Recommended...

Rachid CK

(Translated) I had good service at this dealer and I am completely satisfied with my purchase. Thank you to David Valée for his professionalism and his sympathy. (Original) J'ai eu un bon service chez ce concessionnaire et je suis entièrement satisfait de mon achat. Merci à David Valée pour son professionnalisme et sa sympathie.

Pierre GUEDJ

(Translated) I do not recommend this dealer. Home outch (Original) Je déconseille ce concessionnaire. Accueil outch

Nicole Girard

(Translated) Very good service (Original) Très bon service

Charles Benoît

(Translated) Great service with Celine. (Original) Service Super avec Céline.

Infra Info Mirabel

(Translated) Excellent Team and very happy to have bought our last three vehicles with Stéphane and Mario's team. (Original) Excellente Équipe et très heureux d'avoir acheté nos trois derniers véhicules avec l'équipe de Stéphane et Mario.

Rofaiel Elsonbaty

So bad attitude and communication skills

Dmitri Zincenko

(Translated) I am very dissatisfied with the service of the Toyota. I came to inspect the car and change the oil. I trusted them by dropping my car and they sent me back damaged badly. I'm disappointed. (Original) Je suis très mécontent du service de la Toyota. Je suis venu pour inspecter la voiture et changer l'huile. Je leur ai fait confiance en déposant ma voiture et ils me l'ont renvoyée endommagée gravement. Je suis déçu.

DjSoMoS

This place is a TRAIN WRECK!!! The Toyota brand has been tarnished for me with this dealership. They are completely disorganized, nobody is ever capable to find anything in their system. They lose information all the time. There was something wrong with my car, I knew it - something clearly off with the suspension in the front left tire for my Venza. I asked them to test it so that they could pinpoint what the problem was (would make noise and give a loud "CLICK" when turning sometimes). They charged me around 300-400 dollars saying that they tested it a lot and found nothing wrong with it. Had to go to a competent Toyota Dealer (where I bought the car 300km away), Boulevard Toyota to diagnose properly and tell me the parts I needed to order. I took this list of parts to Ste-Therese Toyota, OVER A MONTH AGO, and they lost everything, they say they are following up, and cannot even give me a rough estimate as to when pieces will arrive. I would NEVER recommend this place to anyone owning a Toyota - extremely frustrating to deal with.

Jay MM

good price

Francine Foucault

(Translated) Satisfied (Original) Contente

Etienne Dupuis

(Translated) 2h for a change of tires already on rim, exaggerated. Friendly but stressful customer service. Nice, good car. (Original) 2h pour un changement de pneus déjà sur rim, exagéré. Service a la clientèle sympatique mais stressant. Belle établissement bonne voiture.

Jonathan C.

(Translated) Impeccable service, friendly staff and smiling! I am at my second home purchase and I have always been satisfied. Thanks to the sales department for their great service during my 2 purchases. And without forgetting Patrick's service is awesome ???? (Original) Service impeccable , personnels sympathique et souriant ! J'y suis à mon 2e achat chez eux et j'ai toujours été satisfait. Merci au département des ventes pour leurs super service lors de mes 2 achats. Et sans oublier Patrick au service est génial ????

Bruno Turbide

(Translated) Good service (Original) Bon service

Mourad Bob

(Translated) Very good experience I was well received by Sim sales consultant and above all well served. (Original) Très bonne expérience j'étais bien accueillis par Sim conseiller en vente et surtout bien servi.

Karine Valin

(Translated) Good service (Original) Bon service

Laurent Bazinet

I went for a free inspection from Toyota. While I was not initially pleased with the service I received, Ste-Thérèse Toyota contacted me to know why I was not satisfied and worked with me to resolve the issue I was having with them. This shows me this is a dealership and a service department who cares about the satisfaction of their clients and if future services are up to par with the quality we all know we can expect from Toyota, it will make me a returning customer.

Jean Pierre Ducharme

(Translated) Customer since 2008. The after sales service is the best I have received. It is for this main reason that I buy their vehicles. Bravo and a big thank you. (Original) Client depuis 2008. Le service après vente est le meilleur que j'ai reçu. C'est pour cette principale raison que j'achète leurs véhicules.Bravo et un gros merci.

Sam Rowe

We've been doing business with Ste-Thérèse Toyota for the last 8 years and have always been extremely pleased with the service they provide. The staff is extremely friendly, knowledgeable, and willing to help. In particular, Patrick and Patrice have been extremely helpful and open anytime we have approached them for purchase-related inquiries. We've had nothing but excellent experiences with them. Even after purchasing our vehicles, Patrick has always stayed in contact with us to ensure everything has been going smoothly. Would highly recommend this dealership and these individuals in particular.

Stéphanie Fournier

(Translated) Good garage service. (Original) Bon service au garage.

inkoth Thibault

(Translated) I bought a Yaris 2018SE in January 2018 9 months ago and since day 1 I have problems, weird noises (lousse) back to toyota, they check, find small sores, send me home, its recomence, I go back there they find something else, during the repair they damage the dashboard and have to change it, then it is the `` spring '' of the heating bench that gives way, back to toyota again, they order the part and today it is the front left LED that is missing, they have to order a new LED but, to be on the lookout for, they don't have any anywhere it's `` BO '' so I have to wait without knowing when they will change my front light and have to walk around with one light out of 2 (which shows how low quality their lights are and they are lacking on all 2018 yaris as there are none left anywhere). This is my (9th visit to Toyota) since January for a new vehicle, I thought I was avoiding the worries but in the end it was is the worst decision I have made People are nice at Toyota and I know it is not their fault everything that happens, I unfortunately came across a 'lemon' and I I'm so sickened because it's a lot of time to spend when I had to be the peace of mind I who swore by Toyota before I swear that I will never have a Toyota again in the future and that this '' oil change of Yaris 2018 '' was my last Toyota FOR LIFE! What saddens me is that from the beginning I asked to change the vehicle but it seems so complicated that no they prefer to replace the parts (when they have them) but it's me who spends my time at Toyota (because that's all I have to do) I can't help but wonder when will the brakes go down on me or the steering etc ?? because we are going to say it to ourselves that something more serious will end up happening !!! 14 years at toyota thrown in the trash because my next vehicle and that of my wife will not be at toyota! (Original) J'ai acheté une Yaris 2018SE en janvier 2018 il y a 9 mois et depuis le jour 1 j'ai des problèmes,des bruits bizarre (du lousse) retour chez toyota,ils vérifient trouve des ptits bobos,me renvoie à la maison,sa recomence,j'y retourne ils trouvent autres chose,durant la réparation ils abiment le tableau de bord et doivent le changer,ensuite c'est le ''spring'' du banc chauffant qui lâche,retour chez toyota encore,ils commandent la pièce et aujourdh'ui c'est la LED avant gauche qui fait défaut,ils doivent commander une nouvelle LED mais comble du bonheur ils n'en n'ont aucune nulle part c'est ''BO'' alors je dois attendre sans savoir quand ils changeront ma lumière avant et dois me promener avec une lumière sur 2 (ce qui montre à quel point leurs lumières sont de mauvaise qualité et qu'elles font défaut sur toutes les yaris 2018 car il n'en reste plus nulle part) .C'est ma (9ème visite chez Toyota) depuis janvier pour un véhicule neuf,je croyais éviter les souçis mais en fin de compte c'est la pire décision que j'ai prise.Les gens sont gentil chez Toyota et je sais bien que ce n'est pas de leurs faute tout ce qui arrive,j'ai malheureusement tomber sur un ''citron'' et j'en suis tellement écoeurer car c'est du temps bcp de temps consacrer alors que je devais être la tête tranquille.Moi qui jurait par Toyota avant je jure que plus jamais j'aurai un Toyota dans le futur et que cette ''vidange de Yaris 2018'' aura été mon dernier Toyota À VIE !Ce qui me désole c'est que depuis le début j'ai demander de me changer le véhicule mais cela semble si compliqué que non ils aiment mieux remplacer les pièces (quand ils en ont) mais c'est moi qui passe mon temps chez Toyota (parce que je n'ai que ça à faire) Je ne peux m'empêcher de me demander à quand les freins vont-ils me lâcher ou la direction,etc ?? parce que on va se l'dire qque chose de plus grave va bien finir par arriver!!!14 ans chez toyota jetée à la poubelle car mon prochain véhicule ainsi que celui de ma femme ne sera pas chez toyota !

Pejman H

Thank you is simply not enough! Michel the estimator in Carstar Ste-thérese Toyota is truly amazing! my car bumper was damaged and dropped out in an accident; Michel knew what exactly the problem and fixed it on the spot at the same time of the visit! My car is brand new again! Talk about excellent customer service! Highly recommend! Just a small issue with the replacement car which had problem of the battery and doesn’t work when I needed it to pickup my child from school!!

Mathieu Bazinet

(Translated) wonderful place! (Original) merveillleuse place !

Louise Fournelle

(Translated) Excellent service (Original) Excellent service

Tristanpro 238

(Translated) I would definitely recommend this dealer. I went to 2 cars bought there and always with the same and best seller Steve Roy. Very good service and very good team! (Original) Je recommande sans hésiter ce concessionnaire. J'en suis rendue à 2 autos d'achetées à cet endroit et toujours avec le même et meilleur vendeur Steve Roy. Très bon service et très bonne équipe!

Sylvain Caron

(Translated) Very good service from Mrs Carole Bérubé (Original) Très bon service de Mme Carole Bérubé

mani “mani” kay

Helped right through the door, convinient seating, coffee machine, but the wait was too long...had an appointment at 1:30pm for a prepurchase inspection...took over 2hours to complete! When at Max it should take an hour for a 55point inspection! Will not go there again

restigouche257

(Translated) Refused to just change the front brake pads and wanted to change everything for + $ 500. I bought the pads for $ 75, that's why DIY exists. (Original) Ont refusé de juste changer les pads des freins avant et voulait tout changer pour +$500. J’ai acheté les pads pour $75, voilà pourquoi ça existe les DIY.

Richard Bohémien

(Translated) Thanks to Sylvain for the service (Original) Merci à Sylvain pour le service

Qusay Al mimar

(Translated) The service was not good at all. He went to change my car, he gave me three different prices before he saw the car. Before accepting his offer he gave me a price and after the approval he gave me another price. When he called someone who also changed the price, my car was good, also Toyota. I felt he didn't want to change the car for another. This is in the used car section, we were not felt welcome by the employee as his welcome was not good at all. (Original) Le service n'était pas bon du tout. Il est allé changer ma voiture, il m'a donné trois prix différents avant de voir la voiture. Avant d'accepter son offre, il m'a donné un prix et après l'approbation, il m'a donné un autre prix. Quand il a appelé quelqu'un qui a également changé le prix, ma voiture était bonne, également Toyota. Je sentais qu'il ne voulait pas changer la voiture pour une autre.Ceci est dans la section des voitures d'occasion, nous ne sommes pas sentis les bienvenus par l'employé car son accueil n'était pas bon du tout.

Alain Simard

(Translated) Friendly people, open to discussion and a sense of responsibility in customer service !!!!! Well done ! (Original) Des gens sympathiques, ouvert à la discussion et un sens des responsabilités face au service à la clientèle!!!!! Bravo !

Jonathan PRUVOST

(Translated) Good choice of vehicle. Seller overwhelmed by the customer in used cars. (Original) Bon choix de véhicule. Vendeur débordé par la clientèle au niveau des voitures usagées.

huihui Sookie

One day ago I went there want to change the break for the car , the reception is good , but mechanics was too bad , because of the price too high I did not fix the problems there , then I went the other garage , they found the mechanic in Toyota did not help me tighten the screws . That is veru dangerous . It happended in dealer so horrible .

Rachid LHAJ

(Translated) TO AVOID STRONGLY, IT LOADS A LOT ON INSURANCE, IT DOES NOT DO A GOOD JOB (Original) A EVITER FORTEMENT, IL CHARGE BEAUCOUPS SUR LES ASSURANCES, IL NE FONT PAS DU BON TRAVAIL

Marcel Sigouin

(Translated) Thanks to Eric's department for the good service. Bonus My Toyota points. (Original) Merci au département de Éric pour le bon service. Les points Ma Toyota en prime.

Diana Afanassieva

I had excellent service when I bought my 2015 Corolla recently! My salesman David Vallee took wonderful care of me and had a repair done at no charge to the rear light that I had seen during my inspection. I highly recommend him for his knowledge and help when buying a used car. Great value at a great price. Decent deal for my trade-in as well.

Martine Foisy

(Translated) Body repair service of my car by the wonderful Christian team. Insurance referred me to Carstar Ste-Thérèse Toyota. Service and Quality A1 (Original) Service de carosserie réparation de ma voiture par l'équipe de Christian merveilleux. Assurance m'a réfèré Carstar Ste-Thérèse Toyota. Service et Qualité A1

Maud Vincent

(Translated) Asked David for the excellent customer service in used cars. Great service from David in the used car department. (Original) Demandé David pour l'excellent service à la clientèle dans les voitures usagées. Great service from David in the used car department.

Remynator

(Translated) I have had my vehicle for almost 4 years. The only times it does not go well is after an appointment. The less I go to see them, the better it is for my truck (Original) J'ai mon véhicule depuis presque 4 ans. Les seuls fois où il va moins bien, c'est suite à un rendez vous. Moins je vais les voir, mieux que c'est pour mon camion

Slyvain Landrieu

(Translated) Very good service and very welcome (Original) Très bon service et très accueillent

Richard Cabana

(Translated) Always very good service (Original) Toujours très bon service

Lise Massicotte

(Translated) Excellent service. The staff are very attentive to our requests and very efficient. 2nd purchase made at Toyota Ste-Thérèse and we are still as satisfied. We highly recommend it (Original) Excellent service. Le personnel est très attentif à nos demandes et très efficace. 2e achat fait chez Toyota Ste-Thérèse et nous sommes toujours aussi satisfait. Nous le recommandons fortement

Jean-Guy Ouimet

(Translated) Very good service. (Original) Très bon service.

Nicolas Gagné

(Translated) GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!! (Original) SUPER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Luc D

(Translated) It's good . (Original) Cest bien .

Martine Despins

(Translated) Impeccable service for the purchase of my Prius. Thanks to Kevin. (Original) Service impeccable pour l'achat de ma Prius. Merci à Kevin.

Matt Ang

They provide great services. That's why i keep going back !

Alex G.

Had to ask for a salesman after 15 minute of me being alone and looking at the Sienna...didnt even take the time to show me the car, we stayed at his desk...right to prices and a "think about it" and call me...

Dominic Legault

(Translated) Good service! (Original) Bon service!

Claude Bisaillon

(Translated) Very satisfied with the courtesy of the staff and the services received (Original) Très satisfait de la courtoisie du personnel et des services reçus

Carl B

(Translated) Pre-winter maintenance impeccable. Friendly and courteous service department. Change of filter with change of oil and change of tire. Politics best price was applied. (Original) Entretien pre-hivernale impeccable. Département de service sympathique et courtois. Changement de filtre avec changement d'huile et changement de pneu. Politique meilleur prix fût appliqué.

Sylvain Bouchard

(Translated) Poor and unprofessional customer service. I was going there for a rental transfer. The manager had previously mentioned that we could come without an appointment. False, the finance clerk could not do the credit check and the signatures on the same day. In addition, in front of the customers, she criticized the manager by calling him incompetent. We wanted to make a complaint on the spot, but no one knew how to reach the director. We were told to see the manager ..... ???? !!!! In addition, in the parking lot, there is no sign indicating the customer location. Yes they were quick to ask me when I arrived which vehicle I wanted ..... (Original) Service clientèle déficiente et non professionnel. J'y allais pour un transfert de location. Le gérant avait, précédemment, mentionné que l'on pouvait se présenter sans rendez-vous. Faux, la préposée au financement ne pouvait pas faire la vérification de crédit et les signatures dans la même journée. De plus, devant les clients, elle a critiqué le gérant en le traitant d'incompétent. On a voulu faire une plainte sur place, mais personne ne savait comment rejoindre le directeur. On nous disait de voir le gérant.....????!!!! De plus, au stationnement, il n'y a aucune affiche nous indiquant l'endroit client. Oui ils furent rapide à me demander à mon arrivée quel véhicule je désirais.....

Jean-Pierre Seguin

(Translated) Are first new car (hybrid) (Original) Sont première voiture neuve (hybride)

Jonathan Meilleur

(Translated) The people are super dedicated and do a great job! (Original) Les gens y sont supers dévoués et font un excellent travail!

Rony Zephir

(Translated) Many on-site choices and unparalleled service (Original) Beaucoup de choix sur place et service hors pair

Remi Picard

(Translated) Service sometimes left to be desired (Original) Service quelques fois laissé à désirer

Simon Vanasse

(Translated) Nothing to say ... very good service !! (Original) Rien à dire...très bon service!!

Michel Guillemette

(Translated) prompt repair, well done, nice (Original) prompte reparation, bien faite, sympa

Bernard Leclerc

(Translated) Excellent hospitality and unparalleled courteous service during the first visit. I can not wait for more ???? (Original) Excellent accueil et service courtois hors pair lors de la première visite. J'ai hâte pour la suite ????

jean sebastien roy

(Translated) Usually service OK. But estimated air conditioning repair over $ 3000 on my Toyota! Repaired yesterday by another mechanic for ... $ 200! (Original) Habituellement service OK. Mais estimé de réparation de la climatisation de plus de 3000$ sur ma Toyota! Réparé hier chez un autre mécanicien pour... 200$!

mathieu binette

(Translated) Good service (Original) Bon service

Martyne St-Georges

(Translated) Wow! I didn't think a dealership experience could be this enjoyable. The salesperson Kevin was able to advise me well, offer me choices, and listen. The kind and sympathetic lady of the FNI, we have BCP laughs whereas usually this department is associated with the stress of the pressure that is coming ... Well no, not this time! Again, listen, proposals and no pressure and finally, the delivery with "the delivery girl", I think her name is Mélissa, super nice and generous for the final accompaniment !!! Just wow! Thanks to the great team, I am really grateful and I appreciate BCP. (Original) Wow! Je ne pensais pas qu'une expérience chez un concessionnaire puisse être autant agréable. Le vendeur Kevin à su bien me conseiller, me proposer des choix, être à l'écoute. La gentille et sympathique dame du FNI, on a BCP rit alors qu'habituellement ce département est associé au stress de la pression qui s'en vient... Hé bien non, pas cette fois! Encore, écoute, propositions et pas de pression et finalement, le livraison avec "la fille de la livraison", je pense qu'elle se nomme Mélissa, super sympathique et généreuse pour l'accompagnement finale!!! Juste wow! Merci à la belle équipe, je suis vraiment reconnaissante et j'apprécie BCP.

Félix Boulet

(Translated) Thank you to Mrs. Cuerrier for the excellent service! I brought my 2013 FR-S for the safety recall on the Subaru engine, and I took the opportunity to have a few sores done at the same time. Finally I had big sores ($), but the service team went to find parts that were back-order for them at Subaru and I got my car anyway quickly. She purrs like a kitten, it looks like she's new! I recommend them if you need service for your FR-S or 86, they know their stuff. :) (Original) Merci à Mme Cuerrier pour l'excellent service! J'ai amené ma FR-S 2013 pour le rappel de sécurité concernant le moteur Subaru, et j'en ai profité pour faire régler quelques bobos en même temps. Finalement j'avais des gros bobos ($), mais l'équipe du service est allée chercher des pièces qui étaient en back-order pour eux chez Subaru et j'ai pu ravoir mon auto quand même rapidement. Elle ronronne comme un chaton, on dirait qu'elle est neuve! Je vous les recommande si vous avez besoin de service pour votre FR-S ou 86, ils connaissent leurs affaires. :)

Mr FreeZe

(Translated) Yesterday I got a corolla 2017 and I had a great service !! (Original) Hier je me suis procurer une corolla 2017 et j'ai eu un super service !!

Lydia Plante

(Translated) My car is a lemon. A Mazda hiding in a toyota hull according to my mechanic. I had to change the brakes after 28,000 km it cost me $ 500 because only toyota we have them for my model. The bluetooth of my radio disconnects all the time if someone closes too hard the door the sound works more, but it is not under guaranteed must pay $ 120 to maybe find a solution. My car is 4 years old really disappointed. (Original) Mon auto c'est un citron. Une mazda cacher dans une coque de toyota selon mon mécanicien. J'ai du changer les freins après 28 000km ça m'as coûter 500$ parce que seul toyota on les pièce pour mon modèle. Le bluetooth de ma radio se déconnecte tout le temps si quelqu'un ferme trop fort la porte le son marche plus, mais elle est pas sous garanti faut payer 120$ pour peut être trouver une solution. Mon auto a 4 ans vraiment déçu.

Benoit Desjardins

Good service. I just went there for my annual rustproof. There's a waiting room with coffee offered. Service was a little bit slow. Since I was new, I didn't know where to go and all. But they helped me. 4-star!

Julien Lebeau

(Translated) Good parts service, quick and courteous! (Original) Bon service aux pièces , rapide et courtois!

Josée Leblanc

(Translated) Always an excellent service! (Original) Toujours un excellent service!

Robert Giroux

I had a slow leak in one of my tire this morning, so I took the car to Saint-Therese Toyota (where I purchased the car a few month ago). I was received by Mr. de Roy (Service Manager) who offered a fantastic service. They temporarily fixed my tire, since they had to order a new one. Mr. de Roy just called me a few minutes ago to see if I was available this Friday to install the new tire. Wow !!! This dealership offers excellent, professional and quick service. Congratulation and keep up the good work!

Vincent Melancon

(Translated) Courtesy, efficiency and reasonable deadlines. Good quality of work and / or repairs ... (Original) Courtoisie, efficacité et délais raisonnables. Bonne qualité des travaux et/ou réparations...

Justin Tardif

(Translated) Average service :() (Original) Service moyen :()

Miryam Bougie-Lauzon

(Translated) Good and fast service for my oil change. (Original) Bon service et rapide pour mon changement d'huile.

Melissa Galarneau

(Translated) Always impeccable service !! They are not there to empty our pockets, but to help us at a fair price. Wonderful team from sales to service. I bought my Corolla in 2015 and have always been satisfied since ???? (Original) Toujours un service impeccable !! Ils ne sont pas là pour nous vider les poches, mais pour nous aider à juste prix. Équipe merveilleuse de la vente jusqu'au service. J'ai acheté ma Corolla en 2015 et toujours satisfaite depuis ????

Diane Vallée

(Translated) Always an EXCELLENT SERVICE (Original) Toujours un EXCELLENT SERVICE

Guy Beaudet

(Translated) Very good service, pro customer. (Original) Très bon service, pro client.

Mathieu Laliberté

(Translated) Good customer service! (Original) Bon service à la clientèle!

rachel lefebvre

(Translated) Good service in sales. The service of the garage remains to be desired by cons .... (Original) Bon service dans les ventes. Le service du garage reste à désirer par contre....

Diana Passalacqua

(Translated) The four star is for the experience of service which was impeccable. It's a different story for the sale. When buying my car (July 2020), I had concluded to equate the same extras that a competitor had offered me. This extra was 2 free first oil changes. On several occasions my father (who knows the seller) and I asked him to put it on the contract and he mentioned to us that it was not necessary and to just ask for him and he would make the price adjustment. This week I went there for my oil change and the seller denied everything. It is very frustrating and not a way of doing with the customers who bought 3 cars from this chain. Moreover I mentioned it to the person with whom I made the appointment and she did not even bother to call me back to tell me that my oil change will not be free in the end. would have thought about it twice before moving from Rivière-Des-Prairies! We were naive to trust him and not to insist even more and have this mention written on the contract. Be careful what you negotiate and be sure it is written on the contract even if you know the person! (Original) Le quatre étoiles est pour l'expérience au service qui fut impeccable. C'est une autre histoire pour la vente. Lors de l'achat de ma voiture (juillet 2020) ont avais conclus d'équivaler les mêmes extras qu'un compétiteur m'avais offert. Cet extra était 2 premier changement d'huiles gratuit. A plusieurs reprise mon père (qui connait le vendeur) et moi , lui avons demander de l'inscrire sur le contrat et il nous a mentionné que c'était pas nécessaire et de juste demander pour lui et il ferait l'ajustement de prix. Cette semaine j'y suis aller pour mon changement d'huile et le vendeur a tout nier. C'est très frustrant et pas une façon de faire avec les clients qui ont acheté 3 voitures chez cette chaine. De plus je l'ai mentionné à la personne avec qui j'ai pris le rendez-vous et elle n'a même pas pris la peine de me rapeller pour me dire que finalement mon changement d'huile ne sera pas gratuit.J'y aurais penser 2 fois avant de me déplacer de Rivière-Des-Prairies! Nous avons été naif de lui faire confiance et de ne pas avoir insister encore plus et faire écrire cette mention sur le contrat. Faite attention ce que vous négocier et soyez sûre que ce soit inscrit sur le contrat même si vous connaissez la personne!

Olivier “Flash” L

(Translated) This comment is not related to the sales department. Excellent service with Patrick, unfortunately I cannot say the same for the other technical advisers. (Original) Ce commentaire n'est pas en lien avec le département des ventes. Service excellent avec Patrick, je ne peux malheureusement pas en dire autant des autres advisers techniques.

Marc Nadeau

(Translated) Safety recall visit. Impeccable service courteous and on time. The job was done well and the space to wait is perfect if you want to connect to the remote office. (Original) Visite concernant un rappel de sécurité. Service impeccable courtois et à l'heure. La job a été bien faite et l'espace pour attendre est parfait si vous voulez vous connecter au bureau à distance.

Benito Chambas

(Translated) Thanks to Ste-Thérèse Toyota for the service. (Original) Merci à Ste-Thérèse Toyota pour le service.

Denis Grenier

(Translated) Very good service and even after sale (Original) Très bon service et même après vente

Olivier Audy

(Translated) I recommend Patrick to the technical department. (Original) Je vous recommande Patrick au service technique.

Jessica Beaulieu

I recently purchased a car from one of the sales reps Sim. She was very nice and patient with all my questions. She didn’t rush me at all to close the deal. I was really happy with my experience at Ste-Thérèse Toyota. Also for some reason I had to buy another car later on. I wish I could give her 6 stars :)

Marcel Lafontaine

(Translated) Great service for my Corolla purchase. Thank you! (Original) Super service pour mon achat Corolla. Merci!

Émilien Villeneuve

(Translated) Employees seem more interested in talking about their weekend than serving their customers. The service is long, very long. The prices are higher than the garages that I usually go to. Hard to get an RV. (Original) Les employés semblent plus intérésés à jaser de leur weekend qu'à servir leur client. Le service est long, très long. Les prix sont plus élèvés que les garages que je vais habituellement. Difficile d'obtenir un RV.

Reda Selim

The best Toyota dealer service , sales simply the best

Low Rider

(Translated) Friendly saleswoman! (Original) Vendeuse sympathique!

benoit forget

(Translated) great service all the time, thank you Michel to the rooms and the whole team you are wonderful. (Original) super service a tout coup, Merci a Michel aux pièces et a toute l'équipe vous êtes merveilleux.

Marcel Nault

(Translated) Order parts, very friendly staff rt fast (Original) Commander des pieces, staff tres amical rt rapide

Benoît Gratton

(Translated) Thanks to Stéphane for the 2019 RAV4! Impeccable service. (Original) Merci à Stéphane pour le RAV4 2019! Service impeccable.

Jocelyn Plante

(Translated) Twice told me that it was to take 2 hours it charged 5 hours to the service (Original) Deux fois ont ma dit que c'était pour prendre 2 heures il mont chargée 5 heures au service crosseur

Nathalie Mauborgne

(Translated) Thank you to David for the follow-up of my file (Original) Merci à David pour le suivi de mon dossier

MAGESA INC.

(Translated) Good service good employee Patrick is great! (Original) Bon service bon employé Patrick est super!

Jonath . Guzman

(Translated) Excellent service ... wow I bought a used RAV4, they respected my budget and I didn't have the feeling of buying under pressure ... !!! ???????????? (Original) Excellent service ...wow j'ai fait l'acquisition de un RAV4 usagé, ils ont respecté mon budget et je ne pas eu la sensation de acheter sous pression...!!! ????????????

admin GSP

(Translated) Superb family business! very people working for !!! (Original) Superbe entreprise familiale! Des gens très travaillant!!!

Gilles Granger

(Translated) Excellent service (Original) Excellent service

Vanessa Leon

(Translated) Super friendly staff !! (Original) Personal super amable!!

emilie lafreniere

(Translated) Very good service (Original) Très bon service

Manon Boisvenue

(Translated) Very good customer service everyone is nice only have second rentals and I will be doing my next rental again with eu (Original) Très bon service a la clientèle toute le monde est gentil n'a deuxième locations et je vais refaire ma prochaine location avec eu

Richard Desmarais

(Translated) Quality service when buying a used vehicle with Sylvain. (Original) Service de qualité lors de l'achat d'un véhicule d'occasion avec Sylvain.

Alex Marinelli

Friendly staff. Competent service. Reliable, and trustworthy team.

minyi su

(Translated) Professional (Original) Professionel

Nancy Bragagnolo

(Translated) Super nice staff! Super fast service! Every time I go there for my car (corolla 2013????) they tell me the truth! They explain to me what needs to be done and give me the amount it will cost! No surprise at checkout! I recommend this dealer 100% ❤❤ (Original) Personnel super gentil! Service ultra rapide! À chaque fois que j'y vais pour ma voiture(corolla 2013????) on me donne l'heure juste! On m'explique ce qui doit être fait et on me donne le montant que ça va coûter ! Pas de surprise rendu à la caisse! Je conseille ce concessionnaire à 100% ❤❤

Mehdi Moulay

(Translated) Professional and well done job (Original) Travail professionnel et bien fait

miner bitcoin

(Translated) ONE OF THE SELLERS IS A LIAR. HE WILL LIE YOU ABOUT THE FORMER OWNERS OF THE CARS YOU ARE LOOKING FOR. IN ADDITION, YOU ARE TREATED WITH ZERO RESPECT. NO SALES SERVICE. THE SELLERS ARE ROTTEN. FORGET THIS PLACE. (Original) L’UN DES VENDEURS EST UN MENTEUR. IL VA VOUS MENTIR SUR LES ANCIENS PROPRIÉTAIRES DES VOITURES QUE VOUS CHERCHEZ. EN PLUS, VOUS ÊTES MAL TRAITÉ AVEC ZÉRO RESPECT. AUCUN SERVICE DE VENTE. LES VENDEUR SONT POURRI. OUBLIEZ CETTE ENDROIT.

Marc Lemieux

(Translated) Good service, honest and knowledgeable staff (Original) Bon service , honnête et du personnel compétent

Nathalie P

(Translated) The service is impeccable, courteous, very professional and service! (Original) Le service est impeccable, courtois, très professionnel et service pontuel!

Guy Tanguay

(Translated) Excellent service, Smiling and welcoming staff, Efficiency, Very positive experience. (Original) Excellent service, Personnel souriant et accueillant, Efficacité, Expérience très positive.

Philippe Sauveur

(Translated) Excellent service (Original) Excellent service

Marie-Claude Dion

(Translated) Check your previous bills carefully before authorizing the change of air purifiers or filters otherwise they can tell you that it is due when it was just made the last recent visit. There's no point in calling them when you realize it. A very disappointed loyal customer! (Original) Vérifiez bien vos factures précédentes avant d'autoriser le changement de purificateurs d'air ou filtres sinon ils peuvent vous dire que c'est dû quand ça vient d'être fait la dernière visite récente. Les appeler quand vous vous en rendez compte ne sert à rien. Une cliente fidèle très déçue!

Jean Aubé

(Translated) Welcoming staff, competitive prices, wide range of vehicles. (Original) Personnel accueillant, prix compétitifs, vaste gamme de véhicules.

Cindy Pomerleau

(Translated) I bought my first car in 2013 and in 2017 I decided to buy a bigger car. I finally left a deposit for a car because the seller told me that there was only 1 left in stock (at that time I did not sign any paper). The next day I decide to change my mind and resume my deposit. The seller sells his salad to me but I explain to him that I only want to receive my deposit made by credit card. He tells me to call the next day and he will. I call the next morning he tells me to call the evening. Since then, he has never returned my calls to me or answered my call. I called the sales manager who told me who was going to do with the seller and call me the next day. 2 days later and nobody called me back ... I was robbed by this dealer .. I was a very loyal customer I was going to do my oil change repairs and everything else down there .. I find her really sad but never again will I be robbed .. (Original) J'ai acheter une première voiture en 2013 et en 2017 j'ai décidé d'acheter une voiture plus grande. J'ai finalement laisser un dépôt pour une auto car le vendeur me disais qui en restais seulement 1 en stock (à ce moment là je n'ai signé aucun papier). Le lendemain je décide de changer d'idée et de reprendre mon dépôt. Le vendeur me vend sa salade mais je lui explique que je veux seulement ravoir mon dépôt fait par carte de crédit. Il me dit de rappeler le lendemain et il le fera. Je rappel le lendemain matin il me dit de rappeler le soir. Depuis il ne m'a jamais retourné mes appels et ni répondu à mon appel. J'ai appeler le directeur des ventes qui ma dit qui allait voir avec le vendeur et me rappeler le lendemain. 2 journées plus tard et personne ne m'a rappelé... Je me suis fait voler par ce concessionnaire .. j'étais une cliente très fidèle j'allais faire mes réparations changement d'huile et tout le reste la bas.. Je trouve sa vraiment triste mais plus jamais je vais me faire voler ..

Patrick St-Gelais

(Translated) Thanks to David for help with the purchase Corolla 2016. Very good service (Original) Merci à David pour l'aide à l'achet Corolla 2016. Très bon service

Chantal St Germain

(Translated) Always very satisfied, very good teams, I love them. (Original) Toujours très satisfaites très bonnes équipes je les adores.

Sri Vigneswaran

Very bad customer service from David the used car salesman. Came here for a used car for my sister the salesman David was able to find one and I was interested to buy. It's December here in Quebec winter tires are mandatory and the sales man wants 300$ extra for winter tires. I asked him if he can include the tires in the price. Tells straight into my face I rather let you walk away for 300$. What a nonsense you don't talk to customer like this very bad customer service. Sylvain called me after few hours and apologized for what happened. He offered me used tires for free and we have bought the car. I am very happy and very thankful to Sylvain.

Martin Fontaine

(Translated) Thanks to David for my new Tacoma ???? (Original) Merci à David pour mon nouveau Tacoma ????

Maurice Beauchamps

(Translated) Thank you (Original) Merci

Liem Nguyen

(Translated) I went to the garage a few years ago for an inspection and tune-up (especially the brakes). I had a problem soon after: the bolt fell off and I had to have my car towed. I was with my family. We could have had an accident. I was not reimbursed for the inspection. (Original) Je suis allé au garage il y a quelques années pour une inspection et une mise au point (particulièrement au niveau des freins). J'ai eu un problème peu après: le boulon est tombé et j'ai dû faire remorquer ma voiture. J'étais avec ma famille. Nous aurions pu avoir un accident. On ne m'a pas remboursé l'inspection.

Lorraine Leonard

(Translated) Very good 5 out of 5 (Original) Très bien 5 sur 5

David Bousquet

(Translated) I recently bought a Highlander for myself as well as a Yaris for my daughter at this location, great service down the line. Special thanks to Kevin for his great advice! (Original) J'ai récemment acheté un Highlander pour moi ainsi qu'une Yaris pour ma fille à cet endroit, excellent service sur toute la ligne. Un merci particulier à Kevin pour ses excellents conseils !

Linda Altmann

Fixed the problem I had on my Toyota corolla but then tried to scare me into hundreds of extra dollars of work just in case fees and I have the extended warranty (nothing was covered on it). I understand if spiders go block a tube that its not covered but why try to scare me into more fees that aren't covered?

Natasha Estevez

(Translated) Very good service. The employees are friendly. (Original) Très bon service. Les employés sont aimables.

Pascal Gauvreau

(Translated) We were very disappointed with the service obtained at Toyota St Thérèse. We had to replace the engine in our car, and so despite our extended warranty we were not in favor of receiving a rental car free of charge. I repeat we had to replace the engine in our car. When it was time to get back to our original car, he still had problems with the electricity. We went back to the dealership to get it fixed and again .. they put the dirty car back inside as well as a brit on the ceiling light for the rear seats. To finish, I will not be going back to this place again. (Original) Nous avons été très déçu du service obtenu chez Toyota St Thérèse. Nous avions dû remplacer le moteur de notre voiture , et ainsi malgré notre garantie prolongée nous n'avons pas été en faveur de recevoir une voiture de location sans frais. Je répète nous avons dû remplacer le moteur de notre voiture. Par la suite lorsqu'il était le temps de reprendre notre voiture initiale, il avait encore des problèmes avec l'électricité. Nous sommes retournés au concessionnaire pour le faire réparer et encore.. ils ont remit la voiture sale à l'interieur ainsi qu'un brit au niveau de la lumière du plafond pour les sièges arrière. Our terminer, je ne retournerai plus à cet endroit.

Nathalie Tremblay

(Translated) Very good service, absolutely nothing negative to say (Original) Très bon service, absolument rien de négatif à dire

Fernando Alves

Great service and vehicles, buy and repair services dealerships

François

(Translated) Impeccable service and less expensive compared to Canadian tire garage services. (Original) Service impeccable et moins coûteux par rapport aux services du garage Canadian tire.

Andre Comeau

(Translated) Very good price (Original) Très bon bon prix

Jeane Clotrot

(Translated) Very well served (Original) Tres bien servie

Ginette C

(Translated) Nice welcome, good service, interesting products (Original) Bel accueil, bon service, produits intéressants

George

(Translated) Hello, I just bought a 2016 RAV4. A big thank you to Sylvain and Eric for the service. We had a little problem with the brakes and a rust spot. It was resolved extremely quickly. It is very rare that I leave comments on Google but I really appreciated the service. Thank you very much Thérèse. (Original) Bonjour , je viens d'acheter une RAV4 2016 .Un gros merci à Sylvain et Éric pour le service .On n'a eu un petit problème avec les brakes et une spot de rouille.Ca étais réglé extrêmement vite .C'est très rare que je laisse des commentaires sur Google mais j'ai vraiment apprécié le service .Merci beaucoup de Thérèse .

Charlie R

(Translated) I have been dealing with this establishment for a little over a year. I am very satisfied. I was worried at first since I already did business with a Toyota garage in Montreal and they had questionable practices but this is not the case here. I have an old Toyota car and I want to keep it for a long time. So I appreciate that the employees of the service often find less expensive solutions and alternatives. When a part is broken, they will try to fix it before they sell you new parts. (Original) Voilà un peu plus de un an que je fais affaire avec cet établissement. Je suis très satisfait. J'étais inquiet au début puisque j'ai déjà fait affaire avec un garage Toyota à Montréal et ils avaient des pratiques douteuses mais ce n'est pas le cas ici. J'ai une veille voiture Toyota et je tiens à la garder longtemps. Alors j'apprécie que les employés du service trouvent souvent des solutions et des alternatives moins coûteuse. Lorsque qu'une pièce est brisée, ils vont essayer de la réparer avant de te vendre des nouvelles pièces.

Igor L

Very friendly and professionally patient!

J Plouffe

(Translated) Excellent service (Original) Excellent service

Lylia et Compagnie

(Translated) Yes (Original) Sim

Francois Paquet

(Translated) Always good service and I never feel like someone is trying to get me. (Original) Toujours un bon service et je n'ai jamais l'impression qu'on essaie de m'avoir.

Maxime Daoust

(Translated) Excellent service when purchasing the vehicle! At each step we feel that they are listening to customers! Also, excellent after sale service. Dynamic sales advisers and the same for service technical advisers. I recommend ! (Original) Excellent service lors de l’achat du véhicule! À chaque étape on sent qu’ils sont à l’ecoute des clients! Également, excellent service après vente. Conseillers à la vente dynamiques et même chose pour les conseillers techniques au service. Je recommande !

Normand Comeau

(Translated) No trust at all (Original) Aucune confiance

A L

(Translated) Home very cold and rigid. Do not take the time to explain and evaluate needs. If you have a work permit forget this place. (Original) Accueil très froid et rigide. Ne prennent pas le temps d’expliquer et évaluer les besoins. Si vous avez un permis de travail oubliez cet endroit.

Daniele Ouellette

(Translated) Impeccable service! (Original) Service impeccable !

Anastock .ca

(Translated) Very good service, without pressure selling! I plan to have a good after sales service as well from what I have seen. I found my vehicle by doing business with Mr. Stéphane Corroyer! Thank you! Very good service, no sales pressure! Seems to have a good after sale also. I found my car by doing business with Jean M. Stéphane Corroyer! Thank you again. (Original) Très bon service, sans vente à pression! J'envisage avoir un bon service après vente également selon ce que j'ai pu constater. J'ai trouvé mon véhicule en faisant affaire avec M. Stéphane Corroyer! Merci! Very good service, no sales pressure! Seems to have a good after sale also. I found my car by doing business with Jean M. Stéphane Corroyer ! Thank you again.

Kouka El

(Translated) You have beautiful cars, everything is clean, continue your beautiful work Wow !!! :) (Original) Vous avez des belle voiture , tout est propre continuer vos beaus travailles Wow!!! :)

Pat O

(Translated) Service of change of tires for the company and change of oil. Thanks Patrick (Original) Service de changement de pneus pour l'entreprise et changement d'huile. Merci Patrick

Benoît Robitaille

(Translated) Thank you to Richard for the support in the purchase of my new 2019 Corolla. (Original) Merci à Richard pour l'accompagnement dans l'achat de ma nouvelle Corolla 2019.

marcel tardif

(Translated) Very well (Original) Très bien

Denis V.

(Translated) Very good service (Original) Très bon service

danielle bertrand

(Translated) The service is excellent (Original) Le service est excellent

linda corbin

(Translated) For me, I would not have put stars because I did not respond to our listening to have listened to them I would not have them my hybrid tank thank you Toyota st Eustache (Original) Pour moi je n aurais mit d étoiles parce que n'a pas répondu à notre écoute les avoir écouter je n aurais eux mon char hybride merci Toyota st Eustache

Thanny López

(Translated) I rented a C-HR 2019 at the Toyota Ste-Thérèse dealership on the 17th October (Thursday) and October 19 my remote starter was no longer working. In the "package" it gave me the remote starter was included (indifferently if I chose the option with traditional controller or with the application of the cell). I went to visit the dealership the following week to try to solve my problem because I had no availability to go before, but no one was able to solve my problem. They told me to ask for an appointment with the technical department. I asked for my appointment, they gave me for the week of the 4th November. :( So, on the day of the appointment, I asked them if they could change the boot mode, because I had more confidence with the controller. They told me that was not possible. That they will make the old joystick and that's it. I went to speak with the salesman Nicolas Martin, who told me he could do nothing and he went to talk with the technicians for me confirm that the problem of the controller would be resolved today. I spoke later with the sales manager Mr. Stéphane Corroyer who told me that they could do nothing for me, among others. I explained to him that the remote starter with the cellphone was included in the "package" that they had offered me, but that unfortunately I had not taken as an option, but in this moment I had more confidence with the controller because it had worked just 2 times. He explained to me that it cost more, but I tried to explain to him that it was included in my sale. He went to talk to the technical department and coming back he was more "kind to me. He told me that the controller was not compatible with the antenna of the car, that it was necessary to them. That he could assume $ 200 to change to the starter with the cellphone and that I would have to pay $ 100 plus taxes. I came back a third time to have the starter with the cell today November 21st (just over 1 month after the delivery of the auto) to have functional remote starter and in addition I have pay a total of $ 114.98 to have it installed. I'm not happy with Toyota Ste. Therese because they make a mistake and I (the client) I have to wait more of a month to have the functional remote starter in my new car and in addition, I have to pay for it. I LOVE THE TECHNICAL SERVICE :), but definitely THE SALES SERVICE IS NOT AT ALL GOOD :( It's a shame because I bought this time at Toyota Ste. Thérèse to have all services (sales and technical service) has the same place. The technical service is impeccable! :) (Original) J'ai loué un C-HR 2019 dans le concessionnaire Toyota Ste-Thérèse le 17 octobre (jeudi) et le 19 octobre mon démarreur a distance ne fonctionnait plus. Dans le "forfait" qu'il m'ont donné le démarreur a distance était inclus (indifférentement si je choisissais l'option avec manette traditionnel ou avec l'application du cellulaire). J'ai suis allée visiter le concessionaire la semaine suivante pour essayer de résoudre mon problème car j'avais pas de disponibilité pour aller avant, mais personne n'était pas capable de régler mon souci. Ils m'ont dit de demander un rendez vous avec le service technique. J'ai demande ma rendez vous, ils m'ont donné pour la semaine du 4 novembre. :( Alors, le jour de la rendez vous, j'ai demandé s'ils pourraient changer le mode de démarrage, car je n'avais plus de confiance avec la manette. Ils m'ont dit que n'était pas possible. Qu'ils feront fonctionner l'ancienne manette et c'est tout. Je suis aller parler avec le vendeur Nicolas Martin, qui m'a dit qu'il pourrait rien faire et il est allé parler avec les techniciens pour me confirmer que le problème de la manette serait réglé ce jour la. J'ai parlé après avec le chef de service de ventes M. Stéphane Corroyer qui m'a dit qu'ils pourraient rien faire pour moi, entre autres. J'ai lui expliqué que le démarreur a distance avec le cellulaire était inclus dans le "forfait" qu'ils ils m'avaient offert, mais que malheureusement j'avait pas pris comme option, mais dans ce moment j'avais plus de confiance avec la manette car ç'avait fonctionné juste 2 fois. Il m'a expliqué que ça coutait plus, mais j'ai essayé de lui expliquer que c'était inclus dans ma vente. Il est allé parler au service technique et en revenant il était plus "gentil" avec moi. Il m'a dit que la manette n'était pas compatible avec l'antenne de l'auto, que c'était ça faut a eux. Qu'il pourrait assumer 200 $ pour changer au démarreur avec le cellulaire et que moi je devrait payer 100 $ plus taxes. Je suis revenu un troisième fois pour avoir le démarreur avec le cellulaire aujourd'hui le 21 novembre (un peu plus de 1 mois après l livraison de l'auto) pour avoir fonctionnelle le démarreur a distance et en plus j'ai du payer au total 114,98 $ pour le faire installer. Je ne suis pas du tout contente avec le "service de vente" de Toyota Ste. Thérèse car ils font un erreur et moi (le cliente) je dois attendre plus de un mois pour avoir le démarreur a distance fonctionnel dans mon nouveau auto et en plus, je dois payer pour ça. J'AIME BIEN LE SERVICE TECHNIQUE :), mais définitivement LE SERVICE DE VENTE N'EST PAS DU TOUT BON :( C'est dommage car j'ai acheté cette fois chez Toyota Ste. Thérèse pour avoir tous les services (vente et service technique) a la même place. Le service technique est impeccable! :)

Gilles Résultats

(Translated) A dealer who looks after his clients with great professionalism. (Original) Un concessionnaire qui s'occupe de ses clients avec beaucoup professionnalisme.

Ab Bot

(Translated) Very good service (Original) Très bon service

alex diloretto

(Translated) Excellent service! (Original) Excellent service!

Martin Piché

(Translated) Thanks to the service gang! nice gang! (Original) Merci à la gang du service! belle gang!

jean-francois lecuyer

(Translated) First and last experience the personal not too professional shopping there is much better elsewhere (Original) Première et dernière expérience le personnelle pas trop professionnelle magasiner il y a beaucoup mieux ailleurs

Liang Tong

Great experience! shop all around and finally bought one there!

Jean-Sébastien Draws

(Translated) Impeccable mechanical service! (Original) Service mécanique impeccable !

Joe Cuntrera

(Translated) Very good service (Original) Très bon service

Richard Francois

(Translated) Thank you to the Service team for changing tires and oil. Always impeccable service with Patrick. (Original) Merci à l'équipe du Service pour le changement de pneus et d'huile. Service toujours impeccable avec Patrick.

Martin Lafontaine

(Translated) Unmotivated saleswoman. We arrive at 8:10 p.m. and be told that it is too late to give it a try. But she wants to evaluate our vehicle ... if it is too late for a test, it is too late to evaluate ours !! We will go elsewhere (Original) Vendeuse non motivé. On se presente a 20h10 et se faire dire qu il est trop tard pour faire un essaie.wow!! Mais elle veut évaluer notre véhicule...si trop tard pour un essaie, il est trop tard pour évaluer le notre!! On va aller ailleurs

Caroline Turgeon

(Translated) Always attentive service to parts and services, thank you ... (Original) Toujours un service attentionné aux pièces et services, merci...

Johanne Bourque

(Translated) Always well served with courtesy and on time ???? (Original) Toujours bien servis avec courtoisie et l'heure juste ????

Jean Cadieux

(Translated) Super clean, and well served. (Original) Super prope ,ET BIEN SERVIE.

Nassim Bencheikh

(Translated) No time to deal with them, but extremely disappointed with an outrageous welcome. Arrived 10 minutes before closing, I just wanted to confirm that I was in the right place for a car announcement. One of the dealers answered me nicely, but a manager called him and said aloud that they were not going to spend the night there. It is clear that I will not go there again, nor recommend this place. (Original) Pas le temps d'avoir affaire avec eux, mais extrêmement déçu par un accueil indigne. Arrivé sur place à 10 minutes avant la fermeture, je voulais simplement confirmer que j'étais au bon endroit pour une annonce d'une voiture. Un des revendeur me répondait gentiment mais un responsable l'appelle et lui dit à haute voix qu'ils n'allaient quand même pas y passer la nuit. C'est clair que je ne repartirai plus là, ni recommanderai cet endroit.

Juhea Jang

Not only did they great job on repairing my car (and it was a major repair involving both the front and the rear of the vehicle), but when I went to pick it up, I found out that they had also cleaned it inside and out! I appreciate this level of dedication to customer satisfaction. It's always a pleasure to do business with such professionals. Definitely recommended!

Євгеній Корнієнко

Super

Patricia David-Lundy

(Translated) Hello ????????????????I do not recommend this place. Poor customer service; zero respect for customers when selling new vehicles. I'm about to make a complaint against the manager ????????‍♀️????????‍♀️????????‍♀️ Avoid this place ????????‍♀️????????‍♀️????????‍♀️ I go to toyota ste Therese with a friend whom I referred to the seller who sold me my car. The seller went to see the manager "Stephane" to find out if he can give us a discount, and he instead to tell us no, he came to ask us to go and see elsewhere if the price does not suit us and he told us in a rude tone to leave the store immediately because he found it long 45 minutes to negotiate a car of $ 40,000. Yet at Mercedes Blainville we even tested the car before buying it. (Original) Bonjour ????????????????Je ne vous conseille pas cet endroit. Mauvaise service à la clientèle.zero respect pour les clients au niveau de la vente des véhicules neuves. Je suis sur le point de faire une plainte contre le directeur ????????‍♀️????????‍♀️????????‍♀️ Eviter cet endroit ????????‍♀️????????‍♀️????????‍♀️ Je me présente chez toyota ste Therese avec une amie que j’ai référé le vendeur qui m’a vendu mon auto.Le vendeur est allé voir Le directeur « Stephane » pour savoir s’il peut nous faire un rabais, et lui au lieu de nous dire non, il est venu nous demander d’aller voir ailleurs si le prix ne nous convient pas et il nous a dit sur un ton grossier de quitter le magasin tout de suite parce qu’il trouvait long 45 mn pour négocier une voiture de $ 40000. Pourtant chez Mercedes Blainville on a meme essayé l’auto avant de l’acheter.

Mario Trépanier

(Translated) Very good service. (Original) Très bon service.

Andree-Anne Fortin

(Translated) The worst service didn’t buy the SVP !!!! People are dumb and charge you for things you don't owe them! (Original) Le pire service n acheté pas la SVP!!!! Les gens sont bêtes et vous charge pour dean choses que vous ne leur devez pas !

Etienne Lefebvre

(Translated) Exceptional service, the people are very welcoming and you feel confident! (Original) Service exceptionnel, les gens sont très accueillants et on se sent en confiance!

caroline legault

(Translated) 20 minutes on the spot to try to speak to someone to buy a wiper ... everyone walks past me without talking to me, tell me that they will take care of me in 5 minutes ... 'other customer while I wait ... I wait in front of the counter, I was not hiding but clearly visible .... in short, 20 minutes to make the decision to go to another Toyota. (Original) 20minutes sur place pour essayer de parler à quelqu’un pour acheter un essuie glace... tout le monde passe à côté de moi sans me parler, me dire qu’on s’occupe de moi dans 5 minutes... on passe d’autre client alors que j’attends... j’attends devant le comptoir, je n’étais pas cacher mais bien visible.... bref, 20 minutes pour prendre la décision d’aller dans un autre Toyota.

Philippe Belhassen

(Translated) excellent service. very welcoming, professional, I recommend them (Original) excellents services. tres accueillant , professionnel , je les recommande

Richard St-Martin

(Translated) Thanks the gang! With your courtesy vehicle you saved me ???? (Original) Merci la gang! Avec votre véhicule de courtoisi vous m'avez sauvez ????

Benoit Brisson

Always have a great service!

Hervé Morin

(Translated) The place is clean and spotless (Original) L'endroit est propre et impeccable

eric p

(Translated) Good (Original) Bien

Christelle Michel

(Translated) Ask for Sim. He is very kind and gave me an unbeatable price. Sales manager Yohann took the time to explain everything to me without imposing anything. (Original) Demandez pour Sim. Il est très gentil et m'a fait un prix imbattable. Le directeur des ventes Yohann a pris le temps de tout m'expliquer sans rien imposer.

Anthony M

We are very unimpressed with this dealer. We purchased a RAV4 Hybrid SE in 2018, it was a very easy sale since we knew what we wanted. Last week we were solicited by the salesman in a written letter with very competitive financing offers. We requested a reserve on a car we were interested in the day before and made an appointment with this salesman. We offered to come to the dealership immediately to write everything up and buy the car, he said no problem you can come in the morning and we'll handle it all. GREAT!!! so we thought. Upon our arrival we were told that the car had been sold the previous evening. No follow ups, we've been chasing this guy. He's been of no help whatsoever. We give up, Ste-Therese Toyota, you lost a loyal Toyota customer. Unfortunately I cannot take a star away so one star it is.

denis fontaine

(Translated) Very cool... (Original) Super cool...

Jay Letourneau

(Translated) Owner of a 2020 tacoma and since I got it I have been going to ste-therese. Worse, always trying to pass the blame on us when it's their employees who make mistakes (don't give the price of parts, so forcing to buy) They've never seen a problem in their life . It's always the first time he sees a broken part and when you call toyota canada they say it's common. I am a mechanic / refrigeration engineer and would not recommend this dealer. Especially when he tries to convince you that the cabin filter must absolutely be Toyota, otherwise the warranty will not last ... (Original) Propriétaire d’un tacoma 2020 et depuis que je l’ai je vais à ste-therese. Pire place , toujours entrain d’essayer de faire passer le blame sur nous quand ce sont leur employés qui font des erreurs (ne donne pas le prix des pièces, donc obliger d’acheter ) Ils n’ont jamais vue aucun problème de leur vie. C’est toujours la première fois qu’il voit une pièce brisée et quand tu appelle chez toyota canada ils disent que c’est commun. Je suis mécanicien/frigoriste et je ne recommande pas ce concessionnaire. Surtout lorsqu’il essaye de te convaincre que le filtre habitacle doit absolument être toyota sinon la garantie ne dure pas ...

Stéphanie Dagenais

(Translated) Impeccable service as we understand it thank you very much ???? (Original) Service impeccable tel que nous le concevons merci beaucoup ????

Danielle Halley

(Translated) Perfect (Original) Parfait

michael frank

Great dealership where I service my Toyota no hassle, in and out and everything is done the way it's supposed to. Thank you!

Martine Bedard

(Translated) Thanks to Nicolas for his help in purchasing my C-HR. Much appreciated (Original) Merci à Nicolas pour son aide sur l'achat de mon C-HR. Très apprécié

Manuréva Nguyen

(Translated) I have had recourse to the service department a few times and what about the incredible service! The staff are more than courteous, efficient and professional. We really feel that customer service is important to the whole team and it exudes a contagious good mood. I do not live in the region and I make the trip to your place, that's saying it! Big thank you! (Original) J'ai eu recours à quelques reprises au département du service et que dire de l'incroyable service! Le personnel est plus que courtois, efficace et professionnel. On sent vraiment que le service à la clientèle est important pour toute l'équipe et celle-ci dégage une bonne humeur contagieuse. Je n'habite pas la région et je fais le déplacement jusqu'à chez vous, c'est tout dire! Gros merci!

Nathalie Beaupre

(Translated) Excellent service, I highly recommend Toyota Dealership. (Original) Excellent service, je recommande fortement se concessionnaire Toyota.

Veronique Montpetit

(Translated) Always smiling staff and technicians who know their job !! I recommend this dealer !! (Original) Personnel toujours souriant et techniciens qui connaissent leur job!! Je recommande ce concessionnaire !!

Tévy-Suzy T.

Slow service and hard to get an appointment

Karina Boies

(Translated) Outstanding sales and after-sales service. After having a slight glitch with my vehicle, Ste-Therese Toyota was quick to rectify the situation as soon as possible by listening to my needs.It is after the sales contract was signed that we see what a company is worth. Congratulations and thank you! (Original) Service vente et après-vente hors pair. Après avoir eu un léger pépin avec mon véhicule, Ste-Thérèse Toyota s'est empressé de rectifier la situation dans les plus brefs délais en étant à l'écoute de mes besoins.C'est après que le contrat de vente ait été signé qu'on voit ce que vaut une entreprise. Bravo et merci!

Nathalie Colmar

(Translated) Good (Original) Bien

Gabriel Leblanc

(Translated) I take leave of work to go and put down my summer tires that I had bought dear Toyota that I got dear Toyota Saint Thérèse the price was much higher than I was told on the phone when I wanted to have explanations why the price was different I was told that it was my problem and not theirs so I had to return dear me and have missed a day of work for nothing (Original) Jais du prend congé du travaille pour aller faire poser mes pneus d'été que j'avais acheter cher Toyota qu'en je suis arriver cher Toyota saint Thérèse le prix étais beaucoup plus élevée que on ma dit au téléphone alors qu'en jais voulais avoir des explications pourquoi le prix étais différent on ma dit que cetais mon problème et non la leur alors jais du retourner cher moi et avoirs rater une journée de travaille pour rien

Van N

I'm a former client of another Toyota dealer and I'm very happy of getting my brand new Camry Hybrid at Ste-Therese Toyota. Had to go back asking for help on how to activate the cruise control because I was on the way of a big trip and there was not a problem for them at all. LOVE the purchase also the after sale experience. I absolutely recommend this dealer.

Fadima Segou

(Translated) No respect for minorities. Do not do all the work they quote you at the interview for maintenance and repairs of your vehicle. If you come up with the idea of calling them, they will take your details and never return your calls. (Original) Nul égard pour les minorités. Ne font pas tous les travaux qu’ils vous citent à l’entrevue pour les entretiens et réparations de votre véhicule. S’il vous vient l’idée de les appeler, ils prennent vos coordonnées et jamais ne retourneront vos appels.

Nathalie Fiset

(Translated) Very good customer service. (Original) Très bon service à la clientèle.

tam trinh

(Translated) The warm welcome and fast service! (Original) L'acceuil chaleureux et service rapide!

Carmen Hernandez

(Translated) Excellent service I bought an altar and never had a problem !!!!!!! (Original) Exelent service je acheté un auteau et jamé problema!!!!!!!

Marc Guay

(Translated) On the service side, it is simply the best garage I know. They are efficient and competent. On the other hand, for the shopping experience, it was HORRIBLE. (Contract of 2010-08-16 number 30486). They changed the date of possession of the car 3 times without consulting me. I had problems at work because of them. The reason they gave me for all these inconveniences? A third party in the file amused themselves by changing the appointments and they always said yes to this person. They never thought of consulting me, let alone apologizing. Unacceptable. (Original) Côté service c'est tout simplement le meilleur garage que je connaisse. Ils sont efficaces et compétents. Par contre, pour l'expérience d'achat, ce fut HORRIBLE. (Contrat du 2010-08-16 numéro 30486). Ils ont changé 3 fois la date de prise de possession de la voiture sans me consulter. J'ai eu des problèmes au travail par leur faute. La raison qu'ils m'ont donné pour tous ces inconvénients ? Un tiers au dossier s'amusait à faire changer les rendez-vous et eux disaient toujours oui à cette personne. Jamais ils n'ont pensé me consulter et encore moins s'excuser. Inacceptable.

Francine Charron

(Translated) It is collusion with insurance (Original) C est de connivence avec les assurances

Maryse Prudhomme

(Translated) I bought my Rave 4 from this dealership, Sylvain (used vehicle seller) was available and gave good advice. I can tell you that after shopping around in several Toyotas I found a vehicle that met my expectations. Impeccable vehicle cleanliness. Thank you (Original) J'ai acheté mon Rave 4 chez ce concessionnaire, Sylvain (vendeur véhicule usagé) a été disponible et de bon conseil. Je peux vous dire qu'après avoir magasiné dans plusieurs Toyota j'ai trouvé un véhicule qui a satisfait mes attentes propreté véhicule impeccable. Merci

Genevieve Claveau

(Translated) Always a good coin service! (Original) Toujours un bon service aux pièces!

Shalom Grunwald

Fastest service I ever got.