Reviews of Oak Bay Bicycles (Scrap Yards)

David Carlos

Great products and service/customer care. The e mountain bikes are truly amazing.

Chris Foster

Great local shop, always gone the extra mile.

Zoe M

Despite not being able to service our bikes, they gave us recommendations about what we could do. I appreciated their time and efforts. Would go back or recommend to friends.

Erik M

Great local bike shop. Top notch mechanics. If you are buying a bike with a lot of extras they can be flexible on price.

Ben Ross

What a great bike store my daughter is starting university and I needed a bike helmet for her. The store was closed but the owner was in parking lot and opened the store to find exactly what I needed for a good price. I will definitely be back

Lauren Bertuzzi

The mechanic with the face tattoos is the best and gets bikes repaired snap snap

Kevin Cole (Kevin_in_BC)

Great bike shop. Good selection of bikes and accessories. Excellent service dept. Friendly helpful staff.

J. L.

Always helpful at OBB.

Aidan Knight

Really friendly service, especially in their repair area downstairs. I've had issues they've looked at quickly for free and I've rolled away with the problem solved. Good set-up and regular maintenance work as well.

Travis Schwantje

Great customer service, they spent a lot of time with me, even though they didn't have what I was looking for. Gave me recommendations on how I could solve my problem elsewhere

David Zinnemann

Best bike store on the island. Bought 4 bikes there so far since 2008. Free warranty tunes for a year (obviously not if you crash it etc.) friendly knowledgable staff that helps when you need. Not pushy at all and very informative.

Damon Jones

Great shop

Walter Cameron

great location for buying bikes! i also find they are good at fixing bikes without charging too much so its all around a great place to buy bikes and also get them fixed

Christina

Friendly staff, helpful and thoughtful, cool merch, I was all happy with my new bell and my new lights and all the other good stuff I bought there. Incl. my awesome bike, of course. You should go there.

Suzanne Weckend

Wonderful service particularly considering the COVID 19 requirements and how busy they are. Bought a bike, got another one tuned up and had a seamless experience.

Otter

Five star service and repair shop - they are excellent, professional and very fair on price. As a bike shop it's been hit and miss and I've ended up buying 3 out of the last 4 family bikes somewhere else. I've no doubt the staff are knowledgable and full-on bike enthusists but they have been really inconsistent over the years ranging from downright flaky to not very proffesional or returning calls. Maybe it's because I'm not dropping 5k on a bike every time? Not sure. If you're into high-end bikes, this is probably your kind of place.

Brett Leach

Great customer service. They have a trade in program for kids bikes which is great. Not the cheapest in town but I feel the service and quality are worth a few extra bucks

Stu Howard

I've been into the store a few times. They have always been super helpful and I've never had the sense they're trying to make a buck off me. Kudos

John S

Friendly and knowledgeable staff

Trevor MacKenzie

I've been a loyal customer for 10+ years due to the customer service and attention to detail by everyone at OBB. There have been countless times where the staff have gone above and beyond in making my experience nothing short of fantastic. Whether it's a quick turnaround on a repair to get me back rolling, bringing in an item/part/accessory that is difficult to locate, or providing me with an awesome bike fit to get the most out of my riding position, I can't recommend Oak Bay Bikes enough.

John Hunter

Weak points: Made an appointment to be fitted for a new bicycle, waited two weeks, and then was told on appointment day that they were double booked and that I didn't really need to be fitted anyway. Looked at few bikes and got the distinct impression the sales person was trying to sell me a bike rather than helping me find a bike that was the right fit. Some staff are super friendly and helpful, some staff are less than helpful. Their strong points: they have an excellent selection of accessories. So, if you looking for a wide selection of accessories, it's a good place to go, but I do not recommend buying a bicycle from them.

Jay Nguyen

I sometimes walk in to just browse the dream mountain bikes that i will someday buy; Even though they know i'm not buying anything they are always super friendly and take time to talk shop with me. I haven't bought a bike yet as i don't have time to ride with young kids, but once they get older me and the boys will definitely be buying our bikes here

John Glavind

These guys have been amazing at helping me figure out what type of e-bike to get!

Will Lockwood

Best bike store on the island for sure! Most friendly people I know everyone is upbeat and great people. Great prices and good selection. I highly recommend coming here. I came in for a tune up and the next day I got my bike back as good as new.

Michael Binstead

This a bike store with a lot of stock even during this pandemic. The staff were very helpful for helping me find what I needed.

Rick McCall

Purchased a Santa Cruz Chameleon. The staff were very helpful with sizing, setting up the bike for a test. They offered to setup the suspension based on my size and riding style. They were very knowledgable about the bike I was purchasing, discussed the key features with me and helped me order the spare parts I would need. They discussed local trails and riding locations with me. There was a tag on the bike for the local Mountain Biking support group to get more info on the area and to support the local trails. A great experience and I would recommend Oak Bay Bikes to anyone looking for a new bike or services.

Jay Pozo

Super friendly and knowledgeable. My wife bought her mountain bike here. Often the first place we go when we need a part.

Kathleen Meadows

Excellent quality and great service.

Pieter Vorster

Karl and his team are, in a word, AWESOME! Thanks for your long-term support of #boomerslegacy.

Glenn MacDonald

Thank you oak bay bikes for being good to meeee. I went to broad street bikes and felt marginalized by bikey hipsters. Oak bay liked my old school specialized that was in desparate need of love. They fixed er up good and cheap and now she runs great. Yaaay for oak bay bicycles!

Julien Pilon

Stellar service, knowledgeable staff. If you want anything bike, this is where to go!

Foreverblue

Stopped in today as i like getting t shirts from bike shops when I travel. Wasn’t much to pick from in the men’s section. They did have a good selection of bikes and gear and the staff all seemed friendly and knowledgeable. I’d definitely consider them if I lived in the area and was looking for a bike.

Scott Milnthorp

Great mechanics!

Gord L

You know what they say: "One bad apple ruins the bunch". Most staff are friendly and knowledgeable, while some are pretentious and elitist with little interest in customer service. Good selection but prices are slightly above average. Feel like I'm paying more for their 2300 sq.ft. boutique real estate experience in Oak Bay than a true to its roots cycle shop. Leave the "is that all?" attitude behind in Oak Bay, more authentic bike culture and friendlier faces elsewhere.

Bill Irvine

Good product and knowledgeable staff.

Jason

Bought a new bike. Great service and advice.

Cyrus F.

Recently bought my second bike at OBC and have been very happy with the sales people. Also had my bike recently serviced under the warranty and was very happy with the quality of service from the mechanics. When people ask me about buying a bike I always direct them towards a store rather than a brand and OBC is often that store.

Carl Cachia

Scott was amazing today. He took his time to explain to me about different thr axles that I needed for my norco and it’s connection with my bike trainer. Highly recommended. Thank you Scott!!

Christopher Roy

Just about as solid a bike shop as you’ll find. We recently purchased a new FS MTB for our son here and the team that helped us knew their stuff and seemed to provide trustworthy guidance on what we needed for age/weight and riding needs. Parking in the back.

Marco Taccarelli

All time helpfully and the team is very passionate of bikes

Matt Barber

Great store, lots of inventory, helpful, knowledgeable staff. Highly recommend!

Steven Wyllie

Great bikes and gear!

Devin Fennerty

Honestly I'm super stoked with this place. My bike needed a service which it looked like it hadn't had since the 80s. The mechanic was amazing and worked with me to discuss budget and layed out all the costs upfront. With the limited budget they worked within it and now my bike runs great! Feels like a brand new bike and I couldn't be happier. 10/10 would recommend to anyone looking for a bike service or fix.

Logan Edgar

Brilliant service department and shop

Katy Lucas

Great service! Will be headed back there whenever my bike needs some love!

Andrew Sherry

Voted best bike store 5 years in a row, and it makes sense! Knowledgable sales staff, Fast turn around, great inventory!

Linh H Le

Great stuff, enough for your bike

Sam Vekemans

This is a great bike shop for self-supported cyclists to stop at. It's ID #28 on the Bike Across Canada Route Network 'Approved Bicycle Shop' list

Chris Lipp

Purchased a 2017 Specialized Stumpjumper 29er last year. A year out I'm impressed with OBB post-purchase care and servicing. The bike is working great. On my first visit the staff were less helpful, but on the second visit (when I purchased the bike) the manager was the one who helped me out and gave me a good deal on the bike that I now love!

Peter Bunton

Best mechanics in the city!

Ed Lien

Picked up a Trek eBike at OB Bicycles. Definitely a shop for locals who are serious about biking and convenient support. Looked at Rad Power online sales but was uncomfortable with the service arrangement. I prefer a shop I’m familiar with that I can drop in on. I was sold when my friend who owns Triple Shot endorsed OBB and suggested simply, find a shop you trust and buy a name brand quality bike. OBB was a win win. We’d bought a bike there when they first opened at the present location. This time I purchased a Trek, they provide a killer warranty. And the building was designed and built by a close friend. A totally local experience. The staff were very professional and friendly which made for a pleasant experience. Just go and look around, you won’t be disappointed.

Joshua Buck

Their pick up and drop off service is great. Also, they made a little error but staff picked up bike and fixed it completely. Recommend them. Profesional !

Dr. Shannon Dodson

They are so great here. I knew nothing about cycling and I left knowledgeable and with everything I needed. I recently went in because I had a flat and they walked me through every step on to what to do. Got me everything I needed.

Paul Blood

Great range of bikes. Reliable servicing. Part of the neighbourhood.

Makini Calliste-Woollard

Very helpful with getting me set up with my new bike!

Robyn Duffy-Toner

Absolutely amazing experience. Becky was kinda, sweet and very patient with me. Helped me pick out the best items for me and even offered to get assistance with putting on a mirror. Wonderful experience and will be going back again!

Ian Lloyd

Great selection of bikes, clothes etc. Service is great. Repair shop can be busy so make an appointment. They do offer loaner bikes

Stéphane Tran

There are lots of bike shops in town, but I always come back to OBB because they keep my bikes running smoothly and I know they do a lot to support the local cycling community.

Marc Doucette

Great shop with great people working at it. They go the extra mile consistently and because of that, service is really top notch.

Jeremy Walker

Awesome experience. Highly recommend this bike shop!! The staff are super friendly and very helpful. I took my daughter there to find her a new kids bike. One of the staff members Rebecca was extremely helpful in getting us the right fit.

Cameron Swityk

Organized friendly and efficient. Knowledgeable. The biggest surprise was such reasonable prices (besides the $10,000. bike lmao). It seems to always be the first place anyone suggests when I ask. Great job #oakbaycycles

Eric Lund

They are excellent. Always great service and selection.

Andrew Johnson

Friendly, knowledgeable service and a wide variety of products. Impressed every time I come in.

Jennifer Hailstone

Nice products far too pricey

Peter Crain

Bought two bikes there in past two years from the Oak Bay store. Excellent service finding the right bikes for my styles (and abuse : ) )of riding. Whenever there has been a problem, they have made sure they get it fixed in a short time. Great crew working there now. I always recommend them.

Kent

OBB is my local bike shop. Just this weekend I brought my roadie in to have a new derailleur hanger installed. No charge and the did it while I waited! Great service. Done in minutes. Thanks Cory! ????

Tad Beavers

This place is tops. They are pricey but the work is top notch. My 40 year old bike rides like brand new one.

Mi’kmaw Stone Carver Steve Lawton

An update on my first comment- The sales person we had when looking to purchase was very helpful and knowledgeable. We especially enjoyed taking the e-bikes for a test ride. While we had issues with the delivery, now that we have had our e-bikes for a bit, we are very happy. If not for the delivery issue we would have given 5 stars. We look forward to our future service visits.

Jon Bell

Had a few issues with my new e bike they dealt it professionally and promptly. Even offered to pick my e bike up at my house.I was in Sidney. Oak Bay Bikes number one in my books!!

Lucas Lu

Shout out to Henry. Informative, helpful, and friendly. Highly recommend Oak Bay Bicycles!

Stuart Cox

Staff got stock out of the back to allow me to compare the difference between two items. Good service.

Richard Martin

Great bikes, great service. Got me back on my bike quickly after a crash, and it was as good as new. OBB is super supportive of the local cycling scene, which is a big plus.

Hannah Koronko

I recently bought my first gravel bike & it was such a good experience. I dealt with a few different staff members throughout the process and all of them were super lovely and very knowledgeable. I would highly recommend OBB for all your cycling needs :)

Kendall Elliott

I have gone in to fill up the air in my stroller tires multiple times and they are so friendly! Very clean store and great customer service!

busboy66

Great staff. Good service. Free brownies.

Andrew

A great team of professionals who's passion is bikes. Very friendly, knowledgeable and helpful people, who are always there - whether you need sales advice or service for your bike. Thanks a lot! Huge shout-out to Shem!

Robert Dening

Bought a Globe Live 2 back in the Fall. Love it. Great store. Nice peeps.

Michael Ian Farrell

Near closing on a Saturday and I showed up with a flat back tire. Thought I would have to leave my bike overnight but no, there were on it fast and I was back on the road in minutes. Great staff, friendly and very helpful. Great experience every time I set foot in the door. Awesome!

Molly McKay

I bought my first road bike from OBB nearly two years ago and made most of my gear purchases from them as well. Throughout this time, I have found the service to be unreliable. Some sales people were helpful. Others were dismissive and seemed to be judging me based on my appearance and/or gender. They also seem to contradict themselves: one bike mechanic at the Langford branch did something and then someone at the Oak Bay branch saw it and fixed it. Why wasn't it done correctly the first time? And why did I have to pay for both of their time? Now that I know more about bikes, parts, and gear, I can see that the staff has made poor recommendations to me. They also don't have a very wide variety of products, which is probably why they made recommendations to me that weren't ideal. Additionally, I had my bike serviced there and the mechanic did not tighten my handle bars well enough, which resulted in me almost having a bad accident. Also, the way my cables were set up was faulty resulting in fraying after just a few weeks of riding. I had to have the brake cables changed mid trip because they were about to break. After longstanding loyal service to them, I have decided to bring my business elsewhere. I have given them enough chances to redeem themselves, and it doesn't get better.

David Mackenzie-Kong

Oak Bay Bicycles staff are friendly, professional and highly knowledgeable. Great place to begin your 2wheeled adventures.

Maren Luciani

Visiting the island and needed a tune up. So impressed with the customer service and level of knowledge. Lovely, helpful staff that go the extra mile. Thanks guys!

Stephen Robards

Wretched service today. Their so-called pick up boy named, I think, Garth was disrespectful beyond belief on the phone to me. What a cad! I wrote the owner and manager about this travesty when, we had only been using this company for the 5 years we have lived in Oak Bay. Only this company. Someone called me back, and when I said, "you have to apologize before I use your service agin", nothing came back from them. So, the story on the street in Oak Bay that they are snobby and snotty, has been revealed to us and we will take our bikes somewhere else. shame on Harth on the phone, but shame on the company. Goodbye.

Jon Taylor

Only bike shop I go to!

Scott Tucker

Carson is very helpful and knowledgeable! Thanks guys

Quinn Titchkosky

Was in today to buy a helmet Austin was very helpful and made sure I left with exactly what I wanted.

Sean Thompson

Great service today guys! I’ll be back

Doug-Cathy Hull

Great staff. No pressure felt. Just honest advice.

Aleena Oates

Best bike shop ever!!!!! The team at Oak Bay Bikes goes above and beyond! Coming in as a fairly new mountain biker on a tight budget didn’t stop them from rolling out the red carpet for me. I was in need of a new rear shock and had slim options for replacing it due to the geometry of my bike. Jeff worked so hard to help me find a replacement in my price range that would work for my bike (which was no simple task!). I also have Curtis to thank for doing a awesome job repairing other issues my bike had going on. She rides like new…. which she very much isn’t! Oak Bay never once made me feel like I didn’t belong despite my limited *student* budget. I could tell they just genuinely wanted to get me back out riding. I would highly recommend the shop to anyone in need of a new bike, gear or a tune up!

Jordan Anderson

Great service trying to track down parts despite the supply chain driven issues, and great flexibility adapting the order as delivery times changed. Henry really knows his stuff!

Ty Szgatti

This is my first Google review I’ve written and hopefully the last. Come on down to Oak Bay Bikes for the worst customer service of your life! Save yourself from basically being ridiculed by the staff and don’t shop here. Edit: they are know to delete negative comments hence why their rating is high. locals don’t shop here

beth gilinsky

great spot for eBike rentals. variety of rental options, and simple bookings. staff are beyond kind. if it's your first time on an eBike, they'll make sure that you are in-the-know, and safe. highly recommend.

Maxim Ellison

Great service, fair prices, and super involved in the local cycling community. What more could you want from a shop?

John Cochrane

I had my Trek Mountain Bike in for a warranty repair. Once OBB received the warranty part, they took it upon themselves to upgrade the part, making it more robust, and trouble free. All this work was performed at no charge to me, and was above and beyond warranty coverage. I have found that the OBB service department is very professional, knowledgeable, and does an outstanding job. I have always been completely satisfied with all their work, and regularly recommend their service department to friends and family. John Cochrane

R Downie

What great service!! We needed a quick pump up of our tires and they did it in a flash for us. Even though they were busy and the parking lot was full. Would highly recommend.

Glen L

Brought my bike in for servicing. Dropping it off was efficient and friendly. They called after doing a pre-service inspection noting a few issues and had a quote ready. The bill for servicing, parts and labour came in under the quoted price. No complaints.

Richard Barrass

I have been dealing with Oak Bay Bikes, Oak Bay for 4 years and have been more than satisfied with the sales and service team. The service is friendly and thorough and when I've had issues they are dealt with promptly and with respect. They are great supporters of the local cycling community and encourage participation in cycling at all levels from beginner to racer. I have referred many friends who have been satisfied as well. A great local business that I am happy and proud to support.

Brent Campbell

I wanted to say a huge thank you to Jon and everyone at Oak Bay Bicycles for helping us big time with our pedal drive setup prior to the Race to Alaska. Jon went above and beyond our wildest expectations to help us, even with an unrealistic timeline for when it all needed to be done. We didn't even know which option we wanted or what would work, Jon just made it happen. And when it came time for the bill, Oak Bay Bicycles was way more than fair with pricing. Thank you from all of us on Team Angry Beaver!

Lamborghini GL

Got two bikes from them, they use to be alright, but unfortunately will not go back. Service department is looking for business. Disappointed with their unconfined estimates. Maybe is the situation at the moment.

d bar

Just purchased a new bike from Oak Bay bikes. All the staff was absolutely great to deal with. Can't thank them enough. Thanks again to Scotty and everyone.

Cliff Kennell

Professional staff. Very friendly and knowledgeable. Carson in the mechanical division is true testament why this is one of the best bike stores in Victoria.

Rochelle Crowley

I've been bringing both my regular bike and ebike to OBB since moving back to town a year and a half ago. Like many bike shops, they have been super busy since the pandemic started, but they have always been transparent regarding turnaround times for tune-ups and repairs which I really appreciate as cycling is my main mode of transport. I recently had a run of bad luck getting flat tires on my ebike and the service I received was outstanding. The first flat, not aware of their pickup service, I dragged my bike home, which also destroyed the tire. The second flat I used their pickup service, which was wonderful and very convenient. The third flat I was only a few blocks from their shop, and since the pickup van was out and about (and near closing time) they sent someone to help me carry my bike to the shop! Amazing service, and I was so grateful. I would like to note at this point in my story that these flats were not due to the service preformed at OBB, just bad luck. My ebike is a very popular model, however it has custom size tires, which means you can only buy replacement tubes and tires from the manufacturer. After my 3rd visit in as many weeks they went out of their way to research alternatives and supplied a different tube that is much higher quality and it has held up very well. These folks know what they're doing and the customer service is top notch and prices are reasonable and transparent. When I am ready to upgrade my ebike I won't go anywhere else.

Keegan Cornell

Great service. Quality mechanics. Best in town.

Duncan Bryson

Awesome staff, awesome store. Wide range of bikes and bits. Brownies are an added bonus

Tobias J

Everything you say can and will be used against you! Use your right to remain silent! Bought a Park Tools Torque tool. Used it on a wrong screw and it snapped. Tool was for T10, screw T15. Worked with a cheap T10 tool that came with a bike. The guy looked up the component and told me with an arrogant attitude to always look up what the right component is. He said he is trying if it goes through warranty but never came back to me. Guess he never tried. I contacted Park Tools two months later telling the whole story and got a replacement. Two stars as they have a good selection of parts. Would use it again if no other bike shop in town has the part I need.

Iyas Attari

Great customer service, I got great help from them. Talk to Lee, he makes sure you buy the right bike. Unfortunately I did end up buying a bike from somewhere else, but I have to say that Lee provided me with great service and he was very patient.

caleb adam

I haven't been into this perticular location but on the phone the staff are exceptionally friendly and address all your questions and go above and beyond to try to help you out.

Anthony Black

Super stoked on my recent E-Bike purchase. Great shop and great customer service. What solidified my purchase was to see all of the people coming in for questions and their team having the time to answer them. Thank you to Oak Bay Bicycles and Susan, Shem and Scott for their help.

Guillaume Allard Viau

I went there with my brand new carbon before the summer because one of my chain link was bent. They ended up changing the chain what was fine, but they also changed the cable and housing of the rear derailer when there was absolutely no need to. As I said my bike was brand new. I didn't bother too much about it at first until I realized that they didn't use the proper cable and housing kit . The kit to get the same quality would now cost me 100$. They never told me they were to change the cable and also never said it would be with low end component. Overall their service is fine but it is definitively not an high end bike shop! Be careful!!!

BK G

Discussed getting some maintenance done on my bike. I was told on the phone that the work would cost just over $200. When I went to pick up the bike, I received a bill of over $600. I had to pay it to take my bike home. I have been going to Oak Bay Bikes for years with good experiences, but this is a deal breaker. I’ll be going elsewhere from now on. My buddy goes to Trek and likes them. Maybe I’ll try there. Increased the stars after speaking with the manager. He made an effort to make things right. Always impressed when people or businesses are willing to do that.

Judy Villeneuve

We are always so happy with the service and bikes we've purchased from Oak Bay Bikes. I've just purchased a CUBE Kathmandu ebike and Shem helped me get just the right fit, explained the operation carefully and reminded me that I can bring it back for a Free tune up. I honestly felt he was just as excited as I was when it came in!

Jonas Buro

Came in to replace my front derailleur cable. Fixed in 20 minutes for 5 dollars. Big up Daniel and Jeff

Brian Green

Great service

marcel rambo

Great shop, helpful staff, something for everyone!

Tony G

This place is alright, obivously it's hard to find bikes for kids right now but they seemed to have the best selection (more than 1 in store!!!). I did find the whole process of booking appointments or getting info confusing, I just want to take to somebody on the phone. I did just drop by unannounced after getting nowhere and they were not busy so I was able to wash up and go in. Maybe review your answering service as I got the impression that they weren't accepting drop-ins. Otherwise I was able to get some of the parts i wanted so goodie.

Courtney Grange

I was on a long ride out to the potholes from Victoria yesterday and on the way home I had my 2nd flat!! I rode on my rim for the last few kms into Langford hoping the store would be open and to my surprise, the female cashier (don't know her name) was letting the last customer out at almost 6:15pm (well past closing). I quickly explained my situation and she happily let me in. Todd (the mechanic) fixed my flat, replaced my tire and I was on my way home in record time. I'm so grateful for their kindness!

joseph sandschulte

I've known Karl....the owner....for several years. I own my own shop and don't give shops reviews unless they are the real deal! Karl is community involved. Hard to find that anywhere in any business...they usually send out the minions. Awesome mechanics, great selection...etc. When I travel north I have plenty of shops I can drop my money on if I have an issue. Maybe I just need a tube....I don't get treated with a " is that all?" attitude but a genuine caring of a bicycle rider. For that matter,If I lived on the mainland....and Mighty Riders didn't have it...I'd do a scenic trip and go see Oak Bay! Then do an island ride on the Goose. There's only one person there that knows me and if he's not in...I'm still treated with respect and a friendly 'hello". These folks are on the ball. A true pro shop that's family orientated and staffed by true enthusiasts. No snobs here! The Bicycle Fixer

Mick Bryson

Friendly staff, knowledgable and helpful. Great selection and competitive prices. Their support of the Victoria Wheelers Cycling Club is second to none!

Jim Harrott

Very low k pledge base and low selection of rental bikes. They also may not check the bikes to see if they actually change gears before you use it.

dirt worship

hell ya brother

Nick Monette

I always feel welcomed when I walk in the door. Bikes for every level of rider. Very clean and organized store...don't forget the brownies!

Paul & Kat W.

I always find the OBB shop staff to be friendly and helpful. Today, my rear rim blew out when tire pressure was set to 90psi. Through break rear and fatigue on an older Mavic rim it finally gave out - who knew this was even possible? Anyway, quick trip to the shop and Emma and another mechanic colleague (sorry his name escapes me) gave me some replacement options and then quickly swapped over my cassette and tire while I waited. Thank you for the quick turnaround and great service! Paul

Kenneth Bonner

Excellent professional local bike store.

Chloe Hughes

Very helpful costumer service. Highly recommend

Bill Workman

Very knowledgeable and helpful staff, great place to look for a bicycle.

Rohan Kembhavi

Came to buy a new bike but the aloof, disinterested service compelled me to look elsewhere. While the shop and merchandise are nice, I got the distinct impression that the sales staff just wanted me out as quickly as possible, despite my obvious interest in buying something! I am a pleasant, easy-going guy and the shop wasn't even busy! Left empty-handed and turned off. The sales equivalent of missing a wide open net.

Rick

Just picked up my bike from service this afternoon and it was first class as is typical at OBB. It is rare for me to post, but I felt I owed it to the sales and service staff. I have bought numerous mountain bikes from Scott over the years and every one I have bought on his recommendation I have purchased without a demo, and sight unseen, as he is pro at recommending what works for a person's riding preferences and their budget. All of my servicing is done at OBB and it is always ready on or before the tech says, and whatever service has been performed provides me that new bike feeling next time I pedal. Thank you!

Joe Gard

Great bunch of guys & gals and great ownership

David Walker

We love Oak Bay Bikes. I'm continually impressed by this shop and would never hesitate to bring my bike in. I have a mountain and road bike that I take there and I always leave with a better result than expected. OBB communicates really well after diagnosing the issues, they are incredibly fast compared to other shops, and I'm always drooling over their attention to detail on any repair. They make their money off being good at what they do, not by overcharging you- this shop is the real deal.

nel teix

Horrible service tell me one thing and its completely different story . Do not buy your kids bikes from here

Don Gordon

Grat service. Friendly staff.

Jack Desbrisay

Needed a stiff pedal taken off. JK bicyleitis said that it would cost 10 bucks. Took it to oak bay bikes and they did it for free - took them about 20 seconds. Highly recommend this store.

Daniel Varga

My bike literally came out worse after taking it in. Wanted to speak to a salesman about buying an Ibis, he argued with me that it was too expensive... When i dropped my bike off, the mechanics convinced this guy that he needs a full rebuild on his fork each year even though he rode 15 times. Awful experience, wont be going back.

Debbie Clarke

Great selection, great service, and a fabulous guarantee policy ensures the best possible purchase experience. Highly recommend! Excellent Covid safety procedures as well.

Grant Perkins

Great staff. Always good service. Bought several bikes and equipment over the years. Always satisfied.

Lesley Bell

I have dealt with OBB exclusively for 12 years. I have bought numerous bikes there for myself & my granddaughters. I keep coming back because the service & knowledge of the staff is beyond compare. They are all super friendly too. Thanks to Liz, the clothing for women is fantastic! I also think the men's gear is great too. They have always stood behind the products they carry. I had an issue with the internal shifting on one of my bikes a few years ago & had to take it back in numerous times. (The bike was only a couple months old.) It had become pretty frustrating. Karl, the owner, got involved & said to one of the mechanics that to change whatever needed changing & not to let it out of the shop till it was fixed! (it was a bit of a tricky fix) I did not pay for the labour & the bike has been great since. Yay for OBB!

history8192

Service has been spotty in my experience. My first encounter was having a luggage rack installed on my bike and I was happy with their price. My second encounter was getting my brakes replaced, also satisfactory. My third was having a failing drivetrain replaced. Contrary to my discussion witht he employee they tuned the brakes but did not replace the drivetrain. They attempted to charge me $80 for this service, I refused to pay and demanded the agreed upon work be performed. They then replaced the gears on the rear wheel and did not replace the chain or front gears. The drivetrain is now slipping again and the replacement part has been worn out by the old chain. I will not be going to them for repairs in the future.

Tony Pollard

Very attentive and helpful staff

Colby Brewin

Oak Bay Bikes Westshore was such a wonderful experience, I created a gmail account to write this review. Dan was humorous and didn't push the sale which greatly helped with the purchase of my first road bike. Even though I didn't know much, I left the store with the feeling that I made an informed purchase. All the staff was extremely knowledgeable and helpful, explaining any bike jargon I didn't understand and in the week after my purchase, they did a post purchase tune up free of charge, fixed any kinks I had noticed, and even suggested a cycling clinic I could sign up for that was suitable to my level. Highly recommend this store!

Adam Pakvis

I wanted to thank Oak Bay bikes for being an amazing bike shop. I always get too notch customer service from sales and the service department. Also a shout out to Carson in the repair shop, he's always friend and very helpful. Thanks OBB. Hopefully the owner reads this so he can thank him for me.

Jordan Axel

Had an issue with spokes breaking on the wheel of a bike I purchased a few months back from OBB. They took the bike in, replaced the entire wheel free of charge, and gave it back to me the same day. Good service and they stand behind their product. Thanks OBB!