Synopsis: Don't waste your time and energy doing business here. I had to be brief because I couldn't fit everything I wanted to say in the allotted space. FYI, The Better Business Bureau gave them an F.
I would have to say that I was very dissatisfied with the service I received from J&K Salvage. I dropped off a minimum amount of scrap (a few hundred dollars) and after they took my scrap I was asked if I wanted an ATM ticket that I could use to get cash out of ATM or if I wanted to go to the scarp office and collect a check. The guy was nice enough to inform me that the ATM was currently out of cash, so I opted for the check. I later found out (by employees/customers) it rarely holds cash and so many other people are waiting that when it has cash it doesn't last long.
I was told they had to mail check bc they didn't have any on hand. 7 weeks went by before I called to inquire about my check. They had no idea and said they would call me back. They never did. I call back later only to get same response. 1 more week, I call and I am told they will call me back. I called them out on not calling me back and that is when it was mentioned to me that they are owed a lot of $ and are having trouble paying customers (oh, and I was told they couldn't issue checks. WHAT?!). Then why take my product in first place if you didn't have intentions of paying me on time. They told me to call after hours and speak with Joe, the owner/manager (idk). He was fairly rude and told me to speak to Yvonne and she would set aside cash to pay me. Well I was finally paid (3 MONTHS AFTER i gave them my metal). I will say that all the employees were courteous and Joe might have been just having a bad day. But I believe this company is having huge issues and forcing its low level customers to bare the faults of someone else. Get your act together or at least be more honest!