Unfortunately we had a bad experience with them. We called on a Thursday early afternoon to schedule a pickup for our car that needed to be towed there for scrap. The gentleman took all of our information and told us they would be there tomorrow. The next day came and at 3:30 pm they had not yet arrived and as we were going to be leaving the house (not having been told that we didn’t need to be there, we weren’t sure what to do) I called to ask what was going on. The gentleman then explained that we didn’t need to be there and how the whole process works, (we got no information from the first man.) He told me they may come at night for it and once it was gone we could come collect our money with our paperwork. Today, Saturday at 1 pm they had still not come for it and we had not heard from them, so I called again. Turns out the first man did not put out information in correctly so we were not scheduled at all and the second man did not check while I was in the phone with him that afternoon. I was told to call back Monday and they would schedule me. I’m sorry, but I do not need another chore to do. I just wanted it done the first time. I really didn’t need or want a fast pickup, I just don’t appreciate being lied to and having it placed back on my shoulders. I am a customer service rep and have been for over 5 years and that is just bad business. When you screw up, you fix it. It’s not the customers problem. We will be taking our vehicle to Vince’s instead. Still, no one I spoke to was rude, so they do have that was one pleasant thing.