I live in Windsor, so I had my mother pick up a part for me on her way through to visit me. She specifically asked the woman at the counter if it was refundable (which I told her to ask because there was a chance that I wouldn't need the part). She said it was "refundable if there were ANY problems". Long story short, my mechanic didn't need the $75 part and never used it. I figured no big deal, I'll just return it. Upon calling to find out what their hours were and to arrange the return (because I would be driving from Windsor), I was informed that it was "non-refundable" and that they only would only accept a return if the part didn't work (which she then told me they wouldn't refund it, they would only offer to replace it). If this was clearly communicated when the transaction originally took place, I wouldn't have been so upset. I am certain they get calls like this all the time because the woman was quite rude on the phone and had zero patience with me when I was merely trying to understand the problem. I understand how it may be frustrating with people trying to "work" the system and could see where she was coming from. However, she did not try to hear me out and see it from my point of view whatsoever. She just continued to tell me how much they pay out in labour to have the part taken off "by their guys" (which for a BCM module is a whole 5 minutes) and how many parts they have sitting around for people to pick up that never show up. I wasn't being unreasonable and I wasn't trying to rip them off, I even offered to accept a partial refund as it was a miscommunication on their end but I understood that they were a business and needed to operate as such. She laughed at this request and offered to give me a credit to use in the future instead, which I politely declined as I would very well like to make my business elsewhere after this experience. I will likely scrap my car in 5-6 months and will gladly take it elsewhere.