Reviews of Strickland's Brantford Chevrolet Buick GMC Cadillac (Scrap Yards)

LUVMASXN

I would not even give them one star they wasted mine and fiancé time , the lady Janet has no knowledge of what she is selling, wasted our time for days and wasted gas on the two and half hour drive there.Very unprofessional and unorganized!

Brandon Keene

Mostly able to solve all my problems and helpful!

Andrew McKerracher

About 6 months ago I showed up with a friend to look at the trucks on the lot. A man came out I assume from sales and asked if we needed any assistance. I replied not right now thank you, just looking at the trucks. The man laughed and replied "Okay, you guys can kick tires all night if you want to". Such a rude way to respond to a potential customer. Anyways I bought a 2019 loaded Ram the following week and my friend bought a 2019 Honda.

Kenneth Sands

My son had his vehicle worked on at Strickland Brantford. Paid 500 plus for service. His vehicle did same thing as before he got it fixed there. He called to see if he could get back in as they did the work. And was told we are bizzy. But we have your money already. Comeback in 11 days. I call that great customer service..

Craig Appel

Sales man tries to low ball me on my trade in truck. When I call him on it he says " I shopped around and got you more money for your truck ". To me that says they are not giving fair price. If they can steal a few thousand off you they will. They also got me to sign my ownership before we had even talked about final prices and finance options. I never should have signed it before we had made a deal , this I know now , but I didn't then. I asked him if he was going to replace my ownership and that's when I got the" sorry sir that's on you". Not happy at all with the service I got there at all. So glad there is more than one Chevy dealer around , because the trucks are great . I'm a Chevy guy for life!!

Carson C

Service desk has no clue on what's going on. Unbelievable!

Kory Besta

I went in looking to trade my SUV for a new truck. It was not a very pleasant experience.The sales team was only interested in playing the classic "used car salesmen" style games. It came across as very sleazy and dishonest. I dont appreciate being assigned a new salesperson so they can try out their new sales techniques. Example: they wouldn't offer me a value on my trade in unless I told them what I owed first. When intold then it was none of their business, they gave an insultingly low offer. Approach 50% of market value. Give me your best price or dont waste both of our time. The vehicle I was interested in wasn't even on the lot and they kept pressing me about monthly payments. Just an attempt to misdirection and more dishonesty. I haven't used the service department, so that may be the one redeeming quality about this dealership. But if the sale team continues to use these antiquated sales tactics, I was suggest you avoid this place and purchase your new vehicle elsewhere.

James McAlister (Kessbar)

Meh

Emma Priestner

Has since been resolved. The sales people I was dealing with were awesome....service is awesome and so is parts.

Ashleigh Livingston

10/10, the sales rep was names Chris ans he offered us amazing customer service. He worked with us to get us what we wanted while keeping within our budget. I would definitely recommend buying from this dealership. The experience was wonderful and I can honestly say I have never had as good experience car shopping over the years as I did with Stricklands.

Amanda Dooney

We just purchased a new GMC Sierra 2500 HD and absolutely love it! A huge shoutout to sales consultant Alex F. - thank you Alex for making our purchase a fun and seamlessly easy experience. I highly recommend visiting Strickland's for a new GMC/Chevrolet purchase. Ask for Alex - he's the best!

Jeff Glaves

I have bought two vehicles from Stricklands and both have been great experiences. I'll be buying my next Vette from them also. No high pressure sales, but the sales people return calls promptly and find what you ask for. The service dept is also amazing. Easily more cost efficient and fast than most of the quicky lube places. Repairs are quick and neat and I have had many complimentary car washes here.

Brad Lambert

Friendly smiles, quality service and they back up their word. Rare to find now a days

Amy Randall

My husband and I had a meeting booked to discuss a trade-in recently. We met with sales representative, Matthew, and were impressed with his grasp of the car industry and eagerness to help us afford a new vehicle. His professionalism and knowledge was refreshing. Hoping to finalize a purchase in the near future. Would highly recommend.

John Trihenea

Wife and I have been searching for a truck the past couple weeks. Matthew Randall our sales representative assisting us with finding the right vehicle. He was immense patient, accommodating and compassionate. Needless to say, we will be going back to Matthew Randal when searching for future vehicle.

John Slawek

Great vehicle service depot, always reliable service with no shady behaviour or unnecessary up-selling. They are very upfront and honest and I am always satisfied with the result. I would recommend this place to anyone looking for certified service on their vehicle!

bitter betty blue

Very helpful

Chris

Went in for a warranty repair. Avion and service staff were great. Car came out looking a lot better then when it came in.

Blued Heart Studio

Bought myself a Buick Regal Preferred II Edition from Ashley and Tyler! This is the second car I had bought from Strickland's because my first experience with them made me want to come back. I really enjoyed the experience that Ashley brought to the table with her and got me into the car that totally suits me.

Christopher Bowman

Very friendly and helpful, service efficient

Cola Vongphakdy

I work in Toronto , live in brantford and shame on this dealership for flying the flag at full mast after the van attacks , it's been two weeks and its embarrassing , every flag on the way to and from Toronto are flying half mast , get with it !!! #TorontoStrong #disrespectful #Canada

Doug Mackay

Couldn't get a salesperson to help me. Went elsewhere to buy my new car.

Ian R

My step son recently bought a car from Strickland's. I took it in for it's first oil change and was highly impressed with the friendliness and professionalism of the staff.

Valerie White

My husband was looking for a truck. Wanted brand spanking new off the lot. So he researched and chose Chevy. Went to Stricklands, about half hour before closing. Met a salesman, gave him the stats of what we wanted in the truck. Left phone number waited to hear back from them. Waited 2..., 3..., days still nothing, called and left messages for the salesman. Went back in after 5 days of waiting. Still nothing, so we headed over to Ford and bought a Ford pick up. Ford really knows how to make you feel like family. We just traded in the first Ford and bought another one. Haven't regretted it a day.

Travis Brown

Bought my last vehicle here, and likely my next. Excellent service center. Ive only ever had 2 minor issues with service, and they rectified the issue without question and at no cost to me. Excellent management in the service center, definitely customer focused.

Greg Elliott

I enjoyed my visit at Stricklands very nice sales and management team here.

Steve Meulemeester

From the first stop in to picking up the new truck they were great. Personalized service, friendly and knowledgeable. Tyler Ferguson was not the typical sales guy, he actually listened to what I was looking for and only made recommendations on that. Highly recommend Stricklands for your next car or truck purchase.

Jeffrey Martin

Excellent service staff.

Bryan Richer

I've purchased my last two vehicles at Strickland's and will continue dealing and recommending them. My experience with everyone from the front reception people to the service people to the sales people and even the business people have been excellent and professional. Alex was and I'm sure still is a nice and helpful young lad that took care of my car and truck buying needs and wants. Keep up the good work Alex

Don Hutt

I was looking for a very specific truck and contacted Strickland's to inquire about one they had. Danielle Maher got back to me right away and although they didn't have exactly what I was looking for she worked diligently to help me search. As it turns out I did find what I was looking for elsewhere but I was somewhat disappointed that I couldn't have completed my sale with Strickland's. I'm sure that the purchasing experience would have been pleasant and trustworthy. Of all the places I contacted Strickland's had the customer focus.

Rick Sasiela (Equinoxc8)

In and out quickly...friendly service.

Ed Lee

Highly recommended, even tho I wasn't buying a new or certified vehicle. I was treated very well and am very pleased with my purchase. I been looking all over and felt invsible at other places out of town. Covid rules followed. Thanks Chris my Saleman. It turned out to be one great truck.

Jai Hansji

No car

Mlle. Bailey

Had a great experience buying my first car here! Alex our sales rep was very helpful, and full of energy to match mine! Thank you for making it a great experience!

Chris Verge

One of the salesmen (Alex Frisina) sold my mom a 2019 Golf Sportswagon. It is an excellent car and he gave us superb customer service as well as a great price. We are very happy with our experience.

Trace McG (smikette)

Short wait, good service, friendly staff.

Paul Divitio

Very disappointed in sales staff. Suddenly the 3 trucks on line that day where sold but the had lots more like them just 8000 dollars more. Hello do people really fall for that bait and switch bs.

Manny Borges

Great sevice! Ask for Alex Frisini, very knowledgeable and pleasant.

Quxckery

Three weeks ago i went to this dealership to purchase a new Corvette and the salesperson said he would put some numbers together and get back to me and three weeks later i never heard back from him so i was a little disappointed so i went back their again on Saturday with a deposit in hand to show them i was serious I went into the front showroom and asked the receptionist if their was a salesperson available because their was no one their to greet me that i was their to purchase a new Corvette so she went into the back office to get the sales manager Todd Farrant and he gave the receptionist the message without meeting me that he had no time to waste with costumers about Corvettes right now for me to come back another time (POINT BLANK) I was stunned to hear that from her and to see how embarrassed she was to tell me what he said so i told her not to apologize for his ignorance that the ignorant cowardly unprofessional message from the rookie pheasant sales manager Todd Farrant wasn't her fault that i would take my business elsewhere!! This to me confirms from my terrible experience with Strickland's and all the bad things i have heard from many people about this unprofessional dealership is true and I will be in contact with CTV news about how horrible the way this dealership treats its costumers!!

cc alexander

Great service and best cappuccino in town!

Dr. Drew Smith

Excellent service! We had Alex Frisina help us out and he took care of everything. He made it easy for us to look at and test drive a lot of different vehicles, and he found the one for us. I would highly recommend Alex at Strickland's.

Jason Trudel

Communication doesn't seem to be very good better departments, employees and customers

Donald Amey

Good place to buy nice people there

why?MC

Strickland's was great! Very professional team. Very knowledgeable. Working with sales rep, Matthew, was easy and pleasant. Thanks for a personable experience Strickland's!

Chelsea Stephens

My partner and I dealt with Richard at Strickland's and he was absolutely fantastic. He was knowledgable about the vehicles he showed us, and really got to know us and our needs for a car. He also made us feel at ease, and trusting - which is not something I can say for many other dealerships we shopped around at. Strickland's was fantastic as a company, but Richard was the one who made our day (and the sale!). He also did it without being pushy, which was a welcome relief. A fantastic salesman, fantastic car, and fantastic company. I would highly recommend this to friends in the future.

Jamiee Jeffries

Ali was incredible. He made my first time buying a vehicle, smooth and enjoyable. He answered all of my questions in a professional, yet friendly matter. I would definitely recommend Ali to anyone looking to purchase from Strickland's. I encountered many sales representatives on my hunt for a new vehicle who were very pushy, until I came to Strickland's. Ali makes sure that his customers are happy when they are buying their vehicle, but also checks up months down the road to make sure they are still happy with their purchase. Ali is awesome, and if I ever need another vehicle down the road, I will definitely contact him.

Sound Pulse! Music (Sound Pulse)

My sales advisor Beth Laberge was extremely helpful in helping me to discover my new vehicle! The way she explained everything made sense,was clear and consise, and she did it all in a professionally mannered way! She really deserves a raise or promotion for how extremely well she does her work. By far the best sales representative I have ever worked with. - Matthew Lodge

A.S. Security Surveillance Inc

They came highly recommended and its clear why. Most reputable GM dealer in brantford london region.

Doug Sloan

Needed to know my paint code for older car. Vey helpful and friendly. Although could not proved the paint suggestions where to go and gave the information needed.

Jessica Collier

My sales rep Ryan was outstanding. Knowledgeable, and a charismatic guy. Would definitely buys a car from him again.

Cas

Let me start out by saying this review has nothing to do with the service we recieved from our salesman Chris Samples. He was attentive, patient, understanding, compassionate and worked so hard to find us something, and to make up for his collegues mistakes. So my husband and I found a beautiful truck we fell in love with. We took a month to think it over and decided to see what could be done for financing. We went through their "pre approval" process and were told we qualified for prime 2.99% interest rate. We were estatic! We went in to work on the paperwork. After Chris did a great job of walking us through the sale process, we went to sit with their finance manager John. This is when everything went downhill. This guys couldn't lay on a more fake smile and attitude if we wanted. We looked past it though because he wasn't our salesman, and we just had to sign the papers with him. So we sign, are told we can pick up the truck tomorrow, and head home. Two hours later we get a call from John who says financing fell through. The bank wouldn't do the full amount and we either had to come up with 15000 dollars or get a cosigner. If we couldnt do either we could still keep the 2.99% rate for a lower total finance amount, and choose "a lesser vehicle." When I asked how a bank could pre approve financing and then say "absolutely not," he replied that " banks don't really run your information for pre approval, they just take a quick look at your information and then choose when we submit the final request." I have never heard of a bank doing business like that in my life. What is the point of pre approval to find put your budget if a bank is going to turn around and deny it? So we call back the next day to go over everything that is on the table and suddenly were told no bank will finance my husband for anything lower than 9.9%. Safe to say we were pissed and confused. We never ended up buying from them, and bought a used truck(that was like brand new) from Haldimond Motors in Cayuga. We were instantly approved for prime used car rate of 6.4% from the same bamk they said would never give us a better rate than 9.9%. If you choose to shop here BEWARE OF THEIR FINANCE DEPARTMENT. Go to the bank first before you shop and know what your rate is because they will try milk and pocket on your dime. It is a shame because we loved our salesman and he worked incredibly hard to try find us something to make us happy. It is a shame his collegues dirty and underminded business practises cost him a sale.

Anita T

Amazing experience with everyone especially Michelle and Chris!! They are life savers and I am soooo happy with my purchase!!!! Thanks to the strickland team for all your help!!!

Juggling Jamz

I have tried getting more information about a specific vehicle I found on the Strickland website and have left extremely dissatisfied with both experiences. Never have I found such incompetence in one place from 2 separate salesmen. I can promise that I will NEVER purchase a vehicle through any of these dealerships as a result. Hard fail. Neither Alex nor Chris (nor Stricklands) will be getting a sale from me.

George Maracle

Had to call them, when they were supposed to call us about approval.

Al Lee

I had a very good experience with reception, sales and business management staff. They were pleasant and knowledgeable. Even when I had to back out of the deal, my deposit was refunded immediately without any grief, and I was treated well by everyone I came in contact with.

Christopher Alaimo

Big thanks to the team at Stricklands! Not only did they work with my credit which isn't the greatest, but the salesperson Alex F found me a car perfect for my needs and budget (2015 Kia Rio5) and gave me a great deal! Will totally be back for my next car!

Shannon Frigault

This is a top notch dealership they always are so friendly in service Rick the manager does a great job leading his team

Eddy Dreni

Stay away from this place -- I purchased a Mazda CX 5 for my wife through a private seller and these guys facilitated the "convenience sale" (this basically means that the person I bought my car from bought a car from this dealership & that the dealer was going to facilitate the sale) --- I wasn't buying the car from Strickland, they would just handle the paper work (i.e. registering the car to my wife's name). Well needless to say, they couldn't even do this properly. On the day of the trade, one of their "Sales People" decided to transfer the registration of the car from the seller to us and conveniently told the MTO to register it was "unfit" for the road (i.e the Vehicle Safety had expired which we didn't know about). When we took the permit for the vehicle and went to the MTO to register the plates, the MTO told us that they needed a safety which I thought they would have already processed through the seller (they all conveniently forgot to mention that the existing safety had expired and that the car was registered as "UNFIT") -- you would think they would mention something like this as we couldn't register the plates to the car and drive it. When we went back to them to tell them about this, they couldn't offer to safety the car (apparently their mechanics don't work on Saturday) so we had to spend 2 hours trying to find a Mechanic to safety the car in Brantford (we are from Toronto). Needless to say, we could not find anyone and had to tow the car back to Toronto. Thanks for all the help Strickland --- great example of customer service!! Another reason I will never buy a Chevrolet or GM.

William Hirt

Good service

Rccturbos

This dealership is awesome, I was so impressed with Mark Lovelock, and Tyler Ferguson of Strickland's Brantford Chevrolet Buick GMC Cadillac that I have to give them another thumbs up, I can be a little indecisive and quite picky at times, and these guys were patient, courteous, and professional through the whole process, and gave me a great price too! Thanks again to everyone at Sticklands!

Wray Robinson

First of all I would like to say that when i buy a new vehicle I am one of the biggest pickiest guy and have an eye for detail . As I just purchased my new 2020 Silverado z-71 HD DUROMAX I found multiple little things and some more larger defects that most people would not notice. What people should know and realize before they bash the dealership that Strickland's does not manufacture these trucks and cars they sell them .After this Covid began it is hard for people to get in and deal with problems they may have but I will say that the Manager Mr. Rick Scott and also Matt Warder have went out of they're way above and beyond to make my truck beautiful as it can be .I thank them and the Strickland team for all the hard work and efforts they have done for me .I would definitely use this dealership with any new purchases and add on parts for my new truck . THANKS AGAIN GUYS from The Wrayzer#112

Ryan Van Wieren

Great people easy to work with... Can't re create the problems I am having other than that good experience

Christopher Hoage

I drive to other cities to buy my Chevrolet products and cars now. Specifically Barry Cullen in Guelph. Just had too many poor experiences in both service and sales at this dealer.

Alex Pannozzo

Wonderful experience! Was my first time buying a car and Stephan and Leigha we're both very helpful in the process. They were both very friendly, patient and extremely helpful. Would definitely recommend :)

Stephen Proctor

I have bought lots of vehicles over the years and I have never had a better experience buying a new truck as I did this year. Alex Frisina was our sales rep who we had never met before, he treated us with the highest service I have ever received to date when buying a vehicle he did not pressure us. Alex found me the new 2021 truck that we wanted and made the whole process smooth and easy. I would personally recommend anyone looking for a vehicle to go see Alex for their used or new car needs.

Joe D

Went to Strickland's to price some vehicles. I found a 2019 and fell in love. I went through the credit process and they tried my application with just me on it and one with a co signer. I told them I wasn't going to use the co signer tho. So a few days go by, we are trading information getting ready for me to buy this truck, then I received the call. "congratulations, you are the proud owner of a 2019" and the first question I asked "it's on my own correct? No co signer?" They agreed it was no co signer. So I go in the next day to finalize everything , then i headed home with hopes to pick the truck up the next day. Except upon getting home I got a call from Strickland's, they said "we've made a mistake, you need a cosigner.." even after I had asked and made sure. So I was devastated... I then went back in and applied for a lesser vehicle, which I was approved for. So I get told I can pick up at 6PM on Wednesday, THEN I get a call saying it won't be ready til Thursday at 6pm. So I go pick up the truck. Anyways I would be half in the air of recommending Strickland's. I was a first time car buyer and I had lots of questions , but they seemed kinda annoyed with my volume of questions. Just make sure you know what you want and stand firm on it with Strickland's.

Richard Somers

Salesman are not pushy great buying experience!

Vladimir Tchourakov

Greg Elliott was very courteous and knowledgeable. Treated me and my wife like family every step of the way. Definitely recommend Greg to anyone looking for a Chevy/GM.

Ryan Mann

Bought two vehicles from here over the years been driving them since. The service department is amazing and very helpful and generous they do their best and don't cut corners. There has been many times where they went out of their way and done extra to help me whenever I came into an issue or a problem with my Chevrolet.

Jayson Cooper

I wanted to share my experience with Stricklands. I was looking for a new 2016 Cadillac ATS coupe, automatic, with rear wheel drive. I made an appointment with Shawn, who introduced me to Conrad...we went through the preliminaries and had my trade in appraised. All seemed to be going well, then I was told that they only had one in stock which was a standard. Both Shawn and Conrad suggested that I take it out for a test drive. I looked at both of them and said "are you serious"? And yes they were..there is no way that a standard drives the same as an automatic. So that suggestion went down the tubes. The next option was that Shawn was going to scout around and bring in the car that I was after. So I was going to be able to test drive the car that I was interested in or so I thought. At that point Shawn comes back into the room and said something...which I asked him to repeat. He said that if he brings the car in for me it will be the car that I must buy!! I just looked at him in disbelief! Who would buy a car without even a test drive? I said this meeting is over and walked out. The best part of the story is that I went to another dealership, test drove 4 different cars, and 2 hours later the deal was closed. I got $5,000.00 more on my trade in and to top it off it is a 2017! I don't know if this is how all customers are treated or is this how the treat a woman shopping for a car....either way it is totally unacceptable. Needless to say I would never think of dealing with Strickland EVER! Dianne Cooper

Mason Gama

Great customer care and service. Even after buying our vehicle, they have always been there for everything we've needed for our truck.

Abel Leitao

Very helpful stuff ????

Helmut Jose Fricke

Great experience at this dealership!!, worked with Alex Frisina and Leigha!! bought an amazing 2 door coupe that had come in on trade super clean! process was easy and smooth. drove from Toronto just to get this car and was not disappointed at all. I'm so happy. Thanks Guys!! 5 stars hands down.

max stefano

Great dealership

Adnan Khan (Match Point By Dr Adnan)

Good

Wellington Saira

Its a good place to be and we were taken through by Jacob Desmond, a very polite and jubilant youngman who was always willing to make things work for us and he eventually did help us in every way and we got the best deal ever.

Christine Gross

This is the place to go to pick up a new car or used car I had Conrad he was very very very helpful the best sales person I have meet

ashley hamilton

Great experience staff is very friendly. Dani was amazing she helped me to find the right vehicle and helped me to not be so stressed out during the process.

kay sillars

Just purchased a Chevy Spark. Alex was great to deal with - ensured that I was comfortable with the car, called to check how everything was after purchase. Value for money and excellent service at this dealership. Would highly recommend Alex and Strickland's.

Ken Robinson

Great service. Very friendly advisor. The waiting area could use a few up to date papers or even GM flyers to read. Will certainly continue to use them for service.

Saffira Rachele

Had a wonderful experience! The team at Stricklands Brantford are great at what they do. Marc and Michelle did an amazing job! They were honest and very helpful. Would recommend them to anyone!

Doctor M.

They started sending me phishing emails

DOBS

Wouldn't even give 1* .. please go elsewhere. Service side is awful, and the service manager (Matt W.) should be let go of. Honestly, please, avoid this place for any service. I'd hate them to get away with more bs than they already are. So lazy.

Alex R (Loco)

Very friendly and welcoming service staff.

Vince Ferraccioli

Good service

Frederick Louw

I took my vehicle in for an appointment on 03/27/19 at 10 AM for an oil change, alignment check, tire rotation, the basics. I dropped my vehicle off 30 minutes early and was given a lift to my work. I had to call them 6 hours later at 2 PM to see why it is taking so long because I had an appointment at 3PM. My car wasn't ready. The excuse I was given was that they had a very busy day, so much for scheduling and appointment. My frustration is that not once did I receive a call to let me know that my vehicle was going to take more than a day for a routine oil change. Needless to say I was late for my scheduled meeting because I now needed them to pick me up which took almost an hour. I arrived at Strickland's at 2:50 PM and they provided me with a vehicle (Chevy Spark). I was instructed to "make sure the tank is full when I bring it back". I am writing this review at 9:50 AM on 03/28/19 and had just received a call that my vehicle will be ready at 10 AM after I called them at 9 AM. My concern is what would have happened if I had not called to see what the status was? Why is it taking 24 hours for routine work?

Garry Johns

Unfortunately this review is a bad experience. I recently just moved to Brantford and I needed some service on my truck. I had called on a Friday to have my truck in for the following Tuesday at 10am and because of covid rules and regulations I understood they they were probably busy and only doing what they could to keep people safe, still I was looking for a reliable service that could do a job. I had brought my truck in on the Tuesday and later that day I received a call from them apologizing about why they couldn’t do any service on my truck because of the work they have to catch up on the other vehicles. So after leaving my truck 4 hours there they called and said they’re sorry for the inconvenience. I’m sorry as well. As a first time customer I did not expect this.

Lori V

Excellent, friendly customer service! Ask for Alex F, he is amazing!

CanDo Prepper

Amazing sales staff and service department!!

Natalie Sophia,

Love me some Todd Farrant * Connie Mayo ????

Lindsey Taylor

Highly recommend Strickland's Brantford. Started search online and was called next morning about a car I responded to. Dealt with Richard who was the nicest salesman wasn't pushy at all and just wanted to be sure I was getting what I wanted and needed. Was such a pleasure to deal with and there are so many perks to getting a car a strickland's.

Linda Preston-Scott

Big thanks to Matt and the Strickland's service team! Scotty's Refrigeration needed one of our trucks when it went down and they went above and beyond to get the part and have our tech. rolling again quickly. From purchases to service, we're taken care of and the communication is always there.

Cindy Brown

My husband and I recently purchased a used vehicle from Strickland's through David. David has been nothing short of amazing. He is always going the extra mile to make sure we are happy. Even after the sale he is still checking in with us to make sure everything is going well. Although he is relatively knew with Strickland's, he has come from sales experience at another dealership and it truly shows that he knows his stuff! If your looking to buy a vehicle, I would definitely recommend David at Strickland's!

Vince Harrison

Great service

Chuck Weismiller

The work is always on time and service is there motto.

Rob Sayles

Great place to buy a car.

Frank Napoli

Great service when I was stranded in Brantford

Zach Dargie

I was really nervous, as this was my first time actually buying a car from a dealership, I was approached by a sales rep named Alex Freisna ( I believe thats the last name) , He was kind, reassuring and very helpful. He was patient and over the course of two weeks, (Due to some unforseen circumstances) I was finally able to make my purchase of a Chevy Cruze. He was honest and great to work with. Thank you Alex, keep doing a good job!

B. Healey

Chris Babony is very knowledgeable and friendly. Great staff making the buying process easy and fun. Very pleased with every step.

Gord Pite

Bought my wife a 2017 Cruze. Very nice salesman.

Sandra Visser

Awful experience!!! Salesman Ali no help! Sent new car for hitch package To Chrysler Brantford got used one and electric hanging not attached! Made me drive back and forth to get things done and didn’t get my car back for 3days!! New car but didn’t have it to drive :-( Then comes back with extra key in fob And electric hanging and can’t be attached cause wrong hitch(not dodge) Like what was paid for! So frustrated with Strickland’s Brantford—-never go here they are bad business and do not satisfy customers!!

Steve Barati

Buying a car had never been easier! Highly recommend Alex, he's personable friendly and will do everything in his power to ensure you're looked after and get in the car you want. Thanks Alex!!

Robert Book

I went to pick up my new truck from Strickland's today. When I purchased the vehicle I made it clear that I would not accept delivery if there was deficiencies in the vehicle. I gave them 4 days to get the truck ready, which was agreeable to them. The sales person did not show up for the appointment, and they shuffled me off to someone else after 30 minutes. During the vehicle inspection, now having been fobbed off to a 3rd person, the bed liner was not installed. After some discussion, I informed them I should have been called before the appointment that the liner was on back order (as we had discussed at the time of purchase). Reluctantly they took the cost of the bedliner off the sales agreement. I continued with the inspection...The air conditioning did not work! I then asked what sort of dealer prep did they do and billed me for? I was told that air conditoning etc was inspected at the factory, not the dealership. I told them I was not going to accept delivery, send the truck back to the factory then, and after an hour got my refund back...after having to call the bank to prove to them that my deposit cheque had cleared. NOTE: The form reply from the owner below, is just that, a form reply. I shall not return to Stricklands for service on our other two Chevs. I will not purchase a new vehicle there again. They apologized profusely, but still the vehicle was neither checked, ready or prepped, and the sales person did not show until near the end of my 2 hours wasted. Strongly suggest anyone picking up a car there, to VERY carefully inspect the vehicle before signing off, and confirming the appointment before you go out there to pick up a vehicle.

Krystara Anderson

Just purchased our brand new Terrain this week and we are loving it! We worked with Alex who was very pleasant and knowledgeable about any questions we had. We had extremely fast service as we wanted our suv ASAP, we got it later that week! Will definitely be recommending Stricklands to family and friends!

Alan I-jen Chang

Awful customer service, I never got a reply for the vehicles I interested in from the dealership

Matthew K

Best

Sam

Amazing customer service very cooperative and understanding team. They gave me very good value for tradein as well as the car i got from them was just superb. Ashley (sales person) was just amazing her communication and followup was just fantastic. Very helpfull and completely understands customers requirements. I would definitely recommend them, if you are looking to buy a car. Btw they have very good maintenance and warranty packages.

Alexa Welsh

My Husband and I worked with Greg Elliot and John our financial adviser. We were given exceptional service. Could not have asked for a better experience. We will be referring Strickland's!! If your looking for a new or used vehicle you have found the right place!

jim carson

A very pleasurable and easy purchase. will pass on my experience to others. Alex Hunter was great to deal with from first call to a personal delivery of my new truck.many thanks!

Lindsay Anderson

My family has always purchased vehicles from Strickland's Brantford. I recently purchased a vehicle from there and the service was exceptional, as always! Marc was very efficient and accommodating in filling out the paper work and arranging pickup of the vehicle. Thanks Marc, James, and Todd!

Sharayah Read

I came here to buy my very first car and I couldn't be happier with the service I'd recieved. I ended up with a Chevy Spark and it drives like a dream! Ali made sure I understood all of the warranties and Sonya made financing a super easy process. I didn't feel like I was being duped or pressured into anything, they gave me the information I needed to make the right choice for me. I really couldn't recommend Strickland's more!

Ontario Gardening

Walked in to trade in my vehicle, and they seemed to have no interest in my business. Maybe because I wasn't dressed up, or appeared to have any money? Moral of the story.. I went to Hyundai and bought both myself and my wife a new vehicle. Dodge this bullet if you can, and try another location!

ibrahim khan

Bought a Yukon thing rusted and broke in just 4yr

Ahmad Alayche

My dad recently made a deal with James, one of the employee in Brantford with the Cadillac escalade. as my mother and siblings we we're very enthusiastic to buy the car. However, couple of days later, we heard that james has already sold the car to someone else before noticing my dad. It was very frustrating to go through, we hoped that the Cadillac was going to be our future car but sadly it did not work out. Ahmad Alayche

Robby Rochefort

Great deals

Tom Drewery

I purchased a brand new 2018 Silverado double cab back in the beginning of July and just want to give a huge shoutout to Alex Hunter who was my salesman. He was extremely professional, gave me service beyond my expectations and delivered as promised. I will recommend him and Strickland’s to everyone looking for a new car.

jessie bulpitt

I had a great experience with salesman roger keen. He did not make me feel pressured at all and was able to help me find what I was looking for. Thanks roger!

equinonymous cambridge

UPDATE: Strickland's responded quickly and positively to rectify this situation and I appreciate them taking the time to do so. It changed my experience completely. Thank you. I found two vehicles to look at on the Strickland's website. We drove to Brantford (about 35 minutes) on a Saturday with the intention of checking out and possibly buying if a vehicle met our criteria. After speaking with a salesperson, we discovered that, despite being advertised as being within a 50km radius of our home, the vehicles were not located in Brantford but were stored at lots in Stratford and Windsor. The salesperson offered to find out whether the vehicles were still available and get more information about them. She promised to call me on Monday. I did not hear anything from her. On Tuesday, I left her a voicemail and also sent her an email asking if she had any news for me yet. Nothing. Not an email saying that she received my message. Not a phone call saying that she was working on it. Just dead air. I am moving on in my search. When we were speaking with the salesperson on Saturday, she told us that Strickland's was a high volume dealership that sells 30-40 cars a day. I'm left wondering how many more they could sell if they communicated with potential customers? This experience has left a sour taste and I probably won't be heading back. My advice: Call first before going to the lot. The vehicle you're interested in might not physically be there.

Kevin S

Adam dufrat gave me excellent customer service.

Lisa Pegelo

The people here were very accommodating to our particular situation, and had us approved in MINUTES. We came in not even sure what we were looking for, and having experienced other sales people in other dealerships in the area, Jacob at Strickland's was the most friendly, understanding, and appreciative of them ALL. Everyone else just wants to sell you a car, they don't care. He wasn't pushy or inflated and helped us make an informed, comfortable, and satisfied decision. Mark thanked us for our purchase, and I received a couple follow up calls just to check in and make sure everything was still running smoothly and that we were still completely satisfied with our car. I will recommend Jacob and the Strickland's name to anyone I know looking for a car, new or used. Thank you to everyone at Strickland's for being so friendly and welcoming and making this experience such an incredibly positive one.

Gary Maloney

Mel is an excellent person to deal with

MIZ B

Great service my Son loves them

Adam (SpaceGK)

Previously we went to other dealerships with a budget for an SUV. Previous dealerships couldn't reach what we had in mind for a budget. But ROGER from Strickland understood we had a budget and worked with us. We got the car we wanted for the price we wanted to pay! I highly recommend purchasing from Strickland's, and ASK FOR ROGER! He is a newer salesman trying to get his name out there, and he did amazing!

Nathan Bryant

I went into the Strickland's Brantford dealership to shop around for my next car. I had the pleasure of dealing with Roger Keen who helped me find the best price for what I was looking for. I wasn't treated like I was just another dollar sign. Customer service was outstanding. Thanks guys.

Karen Gracias

Alex frisina...Very friendly and helpful yesterday I bought my cadillac car and I am happy with my car and with the attention of Alex Frisina ...

Hannah Bakker

I was dealing with Strickland's Brantford during my search for a used vehicle. I had been speaking with Alex Hunter who was really good at first. He offered to bring up a vehicle from another location for me, and we set a meeting for the day it was to come in. So that day arrives and I have my parents meet me, out of town, to come look at this vehicle. They arrived prior to me and I come to find out, from my parents, that this vehicle that was brought up for me, was sold. I did not receive a courtesy call to say there was someone else interested, nor was I informed the vehicle was sold and so my family drove out of their way, from out of town to be told simply that "well we can't not sell a car". So just for future note, don't trust dealers, because apparently even when meetings are set if someone else comes along, too bad. Money is more important than quality service.

Matt Vandenberg

Terrible service. Terrible attitude. Too bad an excellent sales team has such terrible after sales service.

Izabella Bejm

Great salesmanship however terrible for service. I tried to get winter tires for my new car and they were practically harassing me about the fact that I didn't want sensors. They were feeding me untrue information that my abs breaks will not work and already talking about me being in a car accident. Buy the car but stay away from the service department

Arlene Belbeck

Was so excited when we purchased our vehicle. It has been an extreme downhill experience ever since. Constant breakdowns and problems. At least one or two serious issues per year. Staff at Strickland constantly talked down to us and told us everything was GMCs fault. GMC said it was Strickland. The latest issue, had the car completely die...to the tune of over 9,000 dollars. And just 40 days over our warranty. Staff was extremely rude and dismissive regarding our concerns.

James Easterbrook

BUYER BEWARE - their mechanic did not properly safety the vehicle I purchased, car broke down EXACTLY ONE week after purchase. Strickland's Mechanic mentioned to me they noticed an oil sweat but is not an issue for safety. Manufacture mechanic advised this was not oil but coolant and should not have been approved for safety. Quote from Strickland Rep "There is nothing we can do" This is the type of service you can expect. Update-Stricklands resolved my concern

Michael Derkach

So far I have always been taken care of at this dealership.

Rob Ludwig

These guys continue to phone my cell phone to try and get me to book a service appointment. I've asked them to stop calling many times yet they continue. Total harassment. I will never do business with them again!!!!!

terry rodobolski

Conrad was super to deal with. Lots of knowledge forwarded. He's a great guy. ????

Greg Berzak

I would not recommend this dealership. I had made an appointment to test drive 2 vehicles with them. I was traveling from out of town (approx. 30 min away) and confirmed with them that morning prior to leaving to ensure all was ok. Upon arriving, the first vehicle I was to test drive was advised to have been (just) sold, the other was a complete bait and switch of the car posted online. The car online (priced at $5000) showed a vehicle in great aesthetic condition. No rust on the body and to be in excellent shape (there were 15 pics online, from many angles). When in fact the car was rusted all over, and even had the windshield wiper in back literally hanging off just dangling there... very disappoint and lost complete trust in them. Also, in writing this review 3 days later and bringing up the discrepancy between the pictures and the actual car... they did not feel the need to update the listing (very telling). The sales person let me know that he was "embarrassed" about the difference, but apparently not "embarrassed" enough to fix it for the next customer who falls for the same bait and switch

Darren Gough

Right on one of the best street of Brantford.

Kuldeep Sharma

Service department complete rip off. The people at service are trained very well trained to rip off customer. I purchased my vehicle frm this dealership, no complains with that. On the other hand service department does not give a chance to cut corners they have been well trained to overcharge on issues other than regular oil change to customer (which the people dealing with customers at service may have some commisions). Considering of switching my dealership for servicing to some other reliable place. Just went for servicing at this dealership bcoz i purchased my vehicle frm here and I was under impression being a loyal customer i would be treated well on repairs but was wrong. Charged $ 800+ for replacing part in car but no warranty has been provided on labor which was arnd $ 600, only warranty given on part replaced for 1 year and if something goes wrong with install they will just honor part cost and labor will be again on my pocket. If the repair guy at their shop did not do his work well, then i will be the liable for his work and will have to honor by paying for labor again. I have had vehicles from honda, hyundai, toyota and if they repair my vehicle for any issues they will provide labor and parts waranty but this place is truly exception.

Brenda Tremblay

The salesman was quite rude after I told him the used van I looked at was "too used". The van was clearly not taken care of at all. He insinuated that I was being too picky and dismissed me. So I went and bought a new one else where.

Z W

Took a little longer than I'd have liked to get the service done, but they took us in right away. The guys in service are super friendly and took the time to explain everything to us. The charges were made very clear to us before service was started (which was nice, no surprises). They even gave the car a wash before returning it to us. Definitely recommend their service centre!

Patricia Puglia

Alex did a great job helping us buy a new car and provided excellent service at delivery. I highly recommend buying from Alex. Leigha made the financing simple and pleasant. Good experience all around.

Doug A

I had a positive experience talking to a salesman named Gervais. Low key and honest about prices. Bought elsewhere and not GM but I was expecting a much less positive experience and was surprised.

Glenn Stewart

They couldn't find the key to the used vehicle we wished to test. Said they'd call when they found it. That was 24 hours ago!!

Anonymous Reviewer

I purchased a 2019 Jeep Compass and absolutely love it! After an original few issues the team at Stricklands was very accommodating and absolutely amazing with putting our deal together. Conrad was especially helpful and amazing to work with. Would definitely recommend this dealership!

Gregg Hooton

Always great dealing with Conrad

anthony boncori

Want to thank Vlad at Stricklands Bratford Chevrolette for exceptional customer service .

George DeSantis

They take care of there customers

Chance Guyader

Best hookup for whips in bdot. Ryan Collier is the man, got me a screaming deal on a corvette even when my credit wasnt the best. Service was friendly and minty fresh.

David Clayton

Tyler is such a great help! So honest and trustworthy. I would highly recommend anyone in the area looking to buy a GM vehicle go in and talk to either Ashley or Tyler. They were fantastic!

MELANIE ENSLOW

Service poor . Would NEVER buy a brand new car from them again.

Rebecca D

Richard (and the rest of the team) were not at all pushy and handled everything well! Very efficient and I have no current concerns! Thanks again to Richard on my new purchase!!

Amjad Mohmood

Dealing with Strickland's Chevrolet reminds me why I love places like Rockauto. I tried ordering some parts that even Rockauto didn't have and everyone advised was a dealer only item. I placed the order only to have to wait for days for a follow up. When it never came, I called back and of course they didn't have a record of my ordering anything. I wasn't even surprised because the guy who I spoke to in the parts department had perfected the balance between utter indifference and borderline rudeness. So when it turned out he hadn't submitted my order, I just figured I shouldn't have expected more. It would have been easier for me to purchase some steel, buy a oxy torch to allow me to heat it up and bend it to the right shape and then weld it together to form the part I needed. And the kicker? I ended up buying the parts from a place in the US and it was still a lot cheaper after the currency conversion, taxes, duties etc.

Marcedes Adams

Had a great experience at this dealership! First time buying a brand new car and the staff here is amazing. Alex and Leigha are fantastic! They are super easy to talk to, joke around with and makes you feel welcomed at the dealership. Which for me made the whole car buying process stress free and comfortable! They really worked with me to get a price that worked for my budget and still got all the must have I wanted in the car ! I love that my car shines like a dimond !

Brittany Cullen

Picked up my new SUV tonight, absolutely love it and I couldn’t have asked for better service. My salesman Alex was awesome and the finance lady Leigha was so great to work with! Would definitely recommend all family and friends to go there.

Arman Pro

Went to buy a cadi from them very poor customer service had to wait almost 45mins to find a sales agent after found one didn’t know if the car was there or sold but I was asked to pay more and the can give me the car or else it’s sold to USA customer and also I want it to trade my 2018 Dodge Durango I was offered 25 to 27k without seeing the car I would never return to this dealer agian I will share this experience with GM Canada as well

Fear Shadow

So we bought a CAR from this place, it came with a routine oil change.. The one time the service man walked over with a filter in his hand, it was the cabin filter it was dirty with a leaf stuck in it. He said i would need a new one and it would cost $40... I told him i didn't have the funds so i wouldn't be able to change it. (Fast forward) This winter i use the heat in our car, and there is a funny smell! SO I take it in and they said, it needs a new cabin filter..... When they take it out, there is a dried up leaf in there being cooked.... They replaced the filter and guess what? The smell is still there and is no better.. BECAUSE I COULD NOT AFFORD THE FILTER THE SERVICE MAN PUT THE FILTER BACK LEAF AND ALL! RUINING OUR BRAND NEW CAR.......

Salvatore Perri

Great staff

Antonio Santinhos

Good service

deborah mersereau

A great selection

Doug Mackenzie

Large volume of inventory

Zoe Adams

Awesome, very efficient! Very nice and full of info! Great customer service!!

Brandon Kierstead

Everything was awesome everything I wanted was done right . i would go to brantford gmc next time i get a truck or car everyone was nice.

Melissa Harling

I recently bought my new suv from stricklands. My salesperson Alex F, was so great! He was able to answer all our questions and managed to find a vehicle with all the features I wanted. I would highly recommend Alex as he was so kind and treated us so well. I would also like to thank Leigha for all her help and guidance!!

Chantelle LaPrairie

Didn't visit to purchase a car however I was treated very well. Every single person who saw me at reception asked if I was looked after. Beautiful showroom, friendly staff!

D. Herr

We purchased a Buick Encore for my wife to drive and had a very good experience with our salesman Kyle. I explained what we were looking for and how we like to be treated and he was accommodating and very pleasant to deal with. The entire experience was positive and we will return here first for our next vehicle purchase.

Jason Jardine

Love chevy not a big fan of the dealership

Jefferson Morales

My salesman was Roger Keen, he gave me the best service and always attentive to my wishes and needs, Roger is the ideal seller if you want an honest person who will always be there to provide you with the best service according to your needs.

Jamie Tokarz

Quick lube service is actually quick!

Curtis Vanzeben

Kassandra Houliston at Stricklands Brantford is an amazing sales person. She will go above and beyond to help find you a car that fits your life and budget.

Mostafa Sheteiwy

Definitely the best dealership experience ever. Really amazing, patient and friendly staff. Dealt with Greg. Amazing man. Always helpful and goes above and beyond. Definitely coming back again in the future.

Lorraine Peters

Getting my regular check ups

Janey Althouse

Ashley was awesome. Was very confident and knowledgeable about cars. Found exactly what I was looking for. Love the fact that Strickland’s gives free oil changes just for buying our vehicle there. Bonus for washing my Equinox after doing our oil change!

stevebonnici

Have had a lot of work done here. Just got declined an emergency appointment for leaking fuel on my car because there "too busy" . Had other issues with squeaking brakes that were done wrong when I had my rotors and pads changed and also had my air conditioner refilled and within a month leaked out , they wanted 1000$ to replace the whole a/c. They also told me a part had to be replaced at risk of the wheel possibly falling off and said it was loose. When I checked it was fine, not loose, and still have not had anyone else tell me it needed to be replaced since and have not had any issues with it. Poor customer service in service department in some cases. Sales staff is okay.

Sabrine Narani

Just purchased my 2019 Buick Encore. 5 Stars does NOT justify the amazing experience my salesman Roger Keen had provided me with! He unquestionably made my experience at Stricklands very gratifying and beyond a 5 star rating. Roger was very knowledgeable, pleasant, professional, and patient, while willingly going out of his way to ensure I found what I was looking for. Roger even generously came in on his day off to assist me, which was a remarkable gesture you don’t see anywhere. Would 100% recommend Strickland’s and would definitely ask for Roger Keen, he will certainly exceed your expectations! Thank you so much for assisting me with my new car and making this experience one to never forget!

Mark

A great experience. We worked with Chris Samples on our latest purchase. First a very friendly greeting by reception when you entered. I then met Chris who was genuine, courteous and pleasant. We discussed the vehicle I was interested in. He was honest and forth right. No games played. We received fair value for the vehicle we were trading in. The day we picked up the car, our vehicle was beyond spotless and ready to go. Generally I do not look forward to the vehicle purchasing process but this was a straightforward and pleasant process. Thank you Chris!!

Inna Naryznai

We're come to see a veecle from Toronto. Call them before to make sure it is available. When we make to the dealership, the car wasn't available at all. Really bad experience

Heather Peach

Everybody is helpful especially Emma in services

Peter McNish

Very professional and welcoming. Fixed my SUV and took care of me. Thank you

ismail abdi

Shoutout to Ryan, he was a huge help

Chris Quick

Great experience getting a used car from their dealership! Andrew was great in making everything work out wonderfully! Chris S. was also very helpful!

Gisselle Morales

Really impressed with the service and overall experience here! Roger was so helpful, really went above and beyond. I strongly recommend him as he is so friendly, attentive and open minded.

Peter Jones

changed tires to winter checked alignment came out to show me what was needed before continuing so was pleased. did alignment car like new again.

John Johnstone

Tyler Ferguson handled our purchases of 2-brand new GM vehicles recently. Tyler was a big reason we chose to go with Stricklands. He was excellent to deal with and extremely professional and courteous. We would most certainly recommend him to anyone.

Tim Smith

Let’s start by saying this is the first time I’ve ever written a review about anything And it’s very upsetting that it Hass to be a negative one... But (BEWARE) Do not take your vehicle here for service... it will come out Worse Then when going in... Installed back window now leaking ...Bumper not put back on vehicle properly... Backseat not installed properly.. Lie after lie. I wish I could Upload the computer text Conversation on everything And show all the pictures on things That were installed Incorrectly... Complete lack of customer care and service And a complete joke to deal with.. Especially after going in 4 separate times... Do yourself a favour and not do any business with Strickland’s whatsoever.. and Go to Cambridge... the whole experience dealing with this company in my own town makes me wanna sell my GM because I can’t go to my own Local shop for Service... The owner of this company should actually be ashamed Thanks for your time...

Travis Moberg

Amazing customer service I dealt with Jacob Desmond he did the best he could to work with me would definitely recommend this dealership

Saroo L

We recently purchased a vehicle from Strickland's in Brantford and it was so nice to see such wonderful customer service. Being from another city where our own dealership could not help us, I must say Brad Tindell of Stricklands went above and beyond our expectations! I would recommend them to anyone looking to buy a vehicle! Thank you Brad for giving us a much better car shopping experience! Your friends from Woodstock

Jason Ward

This place claims to follow COVID protocol but they don’t. Do your service here stay away from sales.

John Bell

Great service, experience and cost. This dealership puts their best foot forward right away with cost and service. Chris our sales rep was well prepared and versed for any questions we had and Leigha got us a great rate and great warranties. I would and have recommended Strickland's to anyone looking for a vehicle.

CAROL KERRY

I had a great experience with Strickland's. John Mahaffey and Chris Samples were very kind and considerate in helping me with my purchase and answering my questions. I would not hesitate to send friends or family here if they are looking for a vehicle. I first saw the car I purchased on Strickland's website. When I went in to see it, and test drive it, the car was exactly as described, and I have been having a lot of fun driving it. Cudos to your sales team! A quick thank you to Dean for following up on my purchase, and for making sure everything was still going well.

Maxwell Souter

I bought a used 2009 pontiac wave from them and had it safetied and etested at the dealership. At that time the tires appeared acceptable but i noticed that in wet weather right off the bat they were absolutely terrible. anyways a few months and 5000km after i bought it (I bought it in august and this happened in november) I was driving down the linc in Hamilton and my tire blew out almost causing me to wreck in heavy traffic with my 1 year old in the car. I changed the tire and found that on the inside edge of the tire where you cant see from the outside without reaching around and feeling, the tread was worn all the way through with the metal bands on the tire poking through drastically. It was the same on all the tires. Tires dont wear that much in 5000km with the amount that they were worn, the metal bands were already poking through when i bought it. Also with how uneven the wear was, it had clearly been way out of alignment. so talk about mickey mouse safety. So I call them expecting them to sort it out and im told they arent covering it because they safetied it. Crooks.

Ruth Morales

My salesman was Roger. He did an excellent job in finding a truck to fit my list of wants and needs and more! Roger also helped my son and niece find a vehicle. We are extremely satisfied with the whole experience. I received lots of advice and he was happy to answer all of my questions and explain everything to my husband and I. I would definitely recommend Roger and this dealership to anybody looking for an excellent car and an honest, extremely helpful, and knowledgeable salesperson! Thank you Roger!!! ???? With love, The Cortez-Morales Family

Suzy Izzy

Great Service!! Sales Rep Beth is awesome, very helpful and not pushy. The whole experience of buying a new vehicle was very pleasant. This is my third vehicle from Strickland's and I recommend them 100% Please ask for Beth as she is just so sweet. Leigha the finance manager was very professional and definitely knowledgeable. She did not try to upsell anything I did not need. The Manager Cody, was also extremely helpful.

Danielle Murray

Ashley Hoag was incredibly professional, knowledgeable and helpful! Ashley's "no pressure" approach is refreshing while her accommodating manner made it easy for me to view all options available. Ashley's post-purchase checkins also add to my positive feelings, reaffirming I made the right choice in terms of vehicle, dealership and above all, sales associate. Thank you Ashley!

Mike Chen

I would say that the most outstanding aspect of this dealership is that your calls and messages get answered in a timely fashion even after you put down a deposit (unlikely many other dealerships unfortunately). My salesperson, Chris, was particularly accommodating and responsive. To put it short and sweet, my experience here leads me to believe that this dealership values repeat customers and have shown with their actions that they value repeat customers.

Val Pickering

Amazing Experience!! Alex is a great salesperson, very knowledgeable and fun to work with. The staff is all very friendly and helpful too. It was a pleasure working with them all, we would definitely recommend them. Thanks again for the wonderful service! :) :)

Alan Cornelius

I do not know what else Alex Frisina could have done to make me feel more comfortable with my latest purchase of a 2019 Toyota Camry Hybrid. Alex and Leigha took the time to explain everything I needed to know, even mailed my old cargo net to me as the 2019 didn't have one .

will lasenby

I went to this place to get 2 corvette keys programmed. I told them they work but options will not work because the keys are set to fabs 3 and 4 instead of 1 and 2. I dropped the car off to get this done today. They called me and said car was ready but still no options menu is working. I know what had to be done is the system had to be reset and start from scratch. Their gm technician obviously does not know how to do this, because he just reprogrammed them as 3 and 4 instead of 1 and 2. Long story short, I will program my key fobs myself. They also tried to bill me for literally doing nothing. I told them I am not paying and left. They didn't even know how to program keys from scratch, they only knew how to add key fobs. What a joke that place is.

Matt Woodfine

Went in recently to look at a new Truck and the Salesman was completely disinterested in talking to us. We felt as if he assumed we couldn't afford a new truck. I've been driving Ford for 15 yrs and was looking at what Chevy had to offer....looks like another Ford for me. Perception is reality Stricklands ????

Jan Gunash

Marc Gervais was wonderful to work with. Kept everything quick and concise. Called a few days after to check up and then sent a follow up email a week later to check up on how the car was doing. Loving the car I bought from here! Would highly recommend.

Josh Lin

Called Strickland's to obtain more information on a car there and got connected with Ali. Although I later on decided to lease another car as opposed to finance, Ali was transparent and helpful throughout the inquiry process. He even congratulated me after finding out I decided to move forward with something else. 5/5 for customer service.

Gloria H

Amazing staff!!! Lots of choices, I would recommend to anyone who wants to buy a new or used vehicle!!!

Collin Brooks

I had one of the best customer service experiences I have ever had at Strickland's. Adam Dufrat hel6me out so much with my parts I was purchasing. All the people in service and parts were amazing to me. I will now be attempting to convi6my wife to buy a truck here.

Frank Calnan

Had an excellent experience in buying a car at Strickland's-feel fortunate to have dealt with Thai Haines a caring and supportive young man who took great pains to make sure all of our questions and concerns were answered. It was with some substantial apprehension that I entered into the process of buying car and the search was challenging until I arrived at Strickland's. I will be back!

Caitlyn Wilson

Very good and friendly staff.

Joey Kadziolka

Initially sent a test drive request through the website. Received a prompt response via phone call, not a generic email response like other places. Met with a salesperson the next day who was very responsive and knowledgeable, and friendly of course. I would recommend Brantford's Strickland to anyone.

Faye Roberts

Thank you Conrad, you make car shopping easy!

jason delsignore

I am very pleased with Alex Frisina and Leigha Oakes at Stricklands Brantford, I purchased a 2021 Cadillac Escalade with Alex, he helped us build the vehicle, and also got us premium trade in value! I would highly recommend Alex and Leigha in particular. Leigha is also very good at what she does.

Anthony Atkinson

Alex did a great job. He found the vehicle that we wanted and helped us through all steps in the process. Extremely helpful and would recommend Alex to any friend looking for a vehicle.

DJ Miller

Wanted to give a huge shout out to one of the best customer experiences I have had! Ali Al-Khafaji made a potentially bad experience turn into one of the most positive I've had while trading in a vehicle that I didn't want to separate with! I contacted this company months ago when I knew I was trading in my vehicle and spoke with someone who never returned my call and did nothing with information I had provided him with! A short time after Ali contacted me inquiring about my request and immediately apologized and fixed the situation. He listened to my wants and needs and took on my demands positively and very patiently. He has gone above and beyond that of any salesperson I have come across and continues to follow up with me. I assure you I will refer him to anyone I meet and as I am sure you already know he is a true asset to your team!! Thank you Ali for your genuine personality and work ethic. The Power of Word is Huge!!!

Meri Oliver

Because of covid, and having no ride home, I was prepared for a two hour wait, no problem. I found a very comfortable chair in front of a large TV screen. I made myself a freshly brewed espresso, and hunkered down. After an hour I thought I should stretch my legs. Then they called my name...oh, I didn't think it wod be that fast. Sure enough, they were done! And not just an oil change! All fluids were topped up, and tire pressure was checked. Thank you to all the staff! I have no problem coming back to have another espresso.

Zivko Nikolic

Love our new Camaro convertible and Beth was a pleasure to work with.

Bren N

Helpful and friendly

David Watterton (Dubb)

Got a great deal.

Cally Bevan

Not Impressed in the end at all.

James Leconte

Excellent staff and experience. Price point as expected.

JEF Enigma

Found sales staff pushy and less than honest. Limited selection. Not willing to find what we wanted

Mark Buncher

Great customer service

Ellen Clark

I only gave a 1 star. Appt took 3 hrs. They left my car with a exhaust smell and its a safety issue. They cant possibly get it in before sometime in January. The exhaust has now made me sick. They are short staffed, why is that? Do they not treat their employees well? However, they put it down to covid. Now i will have to take my car elsewhere to be repaired. I guess my business will go elsewhere. My last 4 cars were all chevs. I guess next car will be something else.

Kyle Devereux

Awesome service! Everytime

Angela Puhr

Bought a SUV here last week. Had a great experience. My sales person Alex was able to get me half off the snow tires balanced and installed for pick up date. Would definitely go back in the future.

Bombo

I inquired about a car recently to buy. but I received a bad email from Ashley Hoag to not contact the center again. I don't recommend to go there. Thanks

Paul de Galan

Aiken chevs

J D

Probably the best experience I've had purchasing a new truck, all the way from the sales staff (Conrad) to the personal in the service department(Emma)were friendly and personable, highly recommend this dealership.

Mike Gardiner

Needed a replacement part and it was provided immediately. Great service.

Amr Amer

Great friendly staff everyone goes above and beyond to help customers, James Reynaert and Leigha are the awesome team members I was lucky to get across, All I can say is Brantford Stricklands are lucky to have James and Leigha also special thanks for Cody the sales manager for being their for the customers. Thank you Stricklands

Quentin McIntyre

Good service!

Dieter Stuermer

I was in looking for a new vehicle - James Reynaert was very helpful

Elvis Totten

Great customer service. Friendly staff and fast repairs!!

Shane Heighton

From the test drive to the purchase of the vehicle was a simple and easy process. Thanks for the great experience, Alex. Cheers!

Greg DJ

IF you looking to get a fair deal for you trade in then don't go to Strickland's, they tried to offer me 13 grand below market price for my car ... My car was a 15 Ford Taurus and was going to trade for a 15 Ford Fusion, the sale rep tried to tell me that the Fusion is a higher value car than the Taurus which is simply just not true and a complete lie . Don't trust the sale people here!

Drew Smith

Excellent customer service,very friendly and thorough.always a pleasant experience

Rick Fowler

This was a great experience for me to buy this truck.Alex was very good with explaining the details about everything needed.

Val Boucher

Chris Samples, sales and Leigha Oakes, finance were the best teams to deal with. Courteous, professional and beyond helpful while we kept test driving and changing our minds from a car to pickup to finally making a decision on our beautiful Buick Envision. They were patient, provided sound advice and were never pushy as we experienced in the past with other car dealerships. They provided options to us outside of the norm and worked hard on our behalf to fit in our budgets. Great team and we would definitely recommend Stricklands in Brantford. They were even willing to bring in vehicles from Windsor and Stratford for us. Best dealership team ever and I hope the dealership recognizes them and keeps them around for years to come!!!

gloria coholan

Nice staff but cold standing outside the hole time

doi467

i have been there twice with a chevy express 2500 and both times were terrible. your service manager is rude, lies constantly ( he must think the customers are stupid and believe his excuses/lies ) and even your front room secretary is not very nice at all ( on the phone or in person).i will certainly not ever go visit your dealership again and i will let everyone know how your dealership operates ( it is kind of obvious that you guys/ the owners, don't care either way )...looking at your online reviews, people already know...

Barb EM

I purchased a new car and took possession about a week ago. I had such great service from both Conrad and Mark! I was able to not only take advantage of the GM Rewards I had accumulated, but I also qualified for a student discount (And I'm 49!), and a loyalty credit. I went shopping one day and went back two days later to close the deal! I told Conrad and Mark what I wanted and that's what they sold me. They didn't try to sell me more than I wanted. My kind of salesmen. Thanks! We'll be looking for another vehicle in a couple of years and we will definitely check with you first! Thanks for such great service Conrad!

Jeff Green

The service side was terrible often late for appointments that we had set. Returned my camaro after one service appointment with the headliner totally unattached and cloth hanging down. Had to fight for a rental vehicle on multiple occasion despite the fact I had purchased a brand new car that had many issues (Transmission control module, misaligned heat shield, rattle in the dash, headliner ) . Recommend looking elsewhere to save yourself the hassles.

Mike Mez

Tyler Ferguson was awesome! I arrived at the dealership and asked for the "Corvette Expert" and the administrative staff directed me to Tyler. He had intimate knowledge of Corvette options and bent over backwards to help me make the right choice, taking me on 2 test drives with no pressure. Excellent customer service and a truly amazing buying experience. This is the second vehicle I have purchased from Stricklands after driving from Hamilton (through Mark Lovelock). They have always done the right thing and displayed the utmost integrity in our dealings. Tyler on delivery day walked me around the vehicle and spent extra time showing me the features of my vette. Incredible experience and I am very pleased with all the staff at Stricklands. A job well done. Competitive pricing and phenomenal customer service.

Dominic Sampogna

I have been a loyal service customer @ Strickland for years and have been consistently impressed with the level of service I get. Great Work Team!

Jamie Criçk

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Jim McAndrew

Great service

Mike Burke

Excellent service. Keep up the good work.

Earl Gardiner

Great people. Terrible parts prices.

Kelly Durnford

We just purchased our 5th vehicle from Strickland's. We had Alex as our salesman. He is very friendly, upfront and honest. He knew that I was very nervous buying a car with so much technology in it and he was very helpful and tried to put my mind at ease. He is such a great fit for a salesman he was amazing!

Viva Italia

Chris Samples is a pleasure to deal with and very professional--never pushy and quick to respond to any questions. Despite not moving forward with Strickland's for my vehicle purchase as I could not find the options I was looking for in their lot inventory, they were very fair in their pricing and I would deal with them again without hesitation.

AJ Luciani

Jacob was great with showing me many options for vehicles, and making me feel confident I was getting the best possible deal. Overall service was fast and friendly!

Edward Nixon

I came in here today to get a quote on a truck trade for a truck I found on line and verified by finding in lot. They wouldn't. Only a ball park figure I was told which I can get online and already have. He said it was too much work to actually give me a quote. Amazing! This is the example by name I use to other dealers now when I call them and they want to get all folksy and visit them. I didn't actually use words like useless or waste of skin to the sales person only because I try to be polite and professional. I just walked out saying I can get a ball park quote online. NO SALES HERE!

Mitchell Smith

I have had no issues with the sales department as they handled everything perfect. On the other hand I have had nothing but issues with the service department. I have had 4 oil changes done there. Of the 4 two resulted in oil from the workers being left to soak into my seat. In the after survey I mentioned it in both of them and nothing was done to resolve this issue. Today I had went in for my fuel gauge not working correctly and with my truck still being under warranty it was covered. I was told that it could be fixed quick and done in the same night. Once I got there they said that they need it overnight which I could not do because of work. I asked for a rental and they said that there was none for me to use, I will just have to come back another time. I asked if there was anything that they could do to cover the half day vacation I used and gas for travelling from Woodstock and they said no. Overall I have had to deal with three issues after only going there 5 times.

Dave Mitchel

Great service and friendly service

Jeff Grose

Thank you so much Roger and Cody. Got a great deal and excellent service from you and your.team are Strickland's for my.friend Dorothy.

John Cook

Shout out to Strickland"s for their friendly and knowledgeable sales staff and making the purchase a great experience. Emily Nelson and Alex Hunter are awesome and I would highly recommend them for anyone looking to purchase a vehicle new or used.

Joseph Yanuziello

The Strickland's team were professional and a pleasure to deal with. My salesman, Tyler, was very personable. He walked me through the auto technology of my new Equinox with a sense of humor and a level of patience not often found in any retail or service industry...I highly recommend Strickland's, many thanks!

L. F.

Purchased a vehicle and picked it up May 2. On June 13 the vehicle experienced a mechanical failure, resulting in an accident. Vehicle is likely a total loss. Strickland won't even return my emails. Don't do it. They'll charm you, they'll tell you they care. They'll bring out the manager who says "we care beyond the 30 days". But they don't. They don't even return an email. Just don't. They were quick to respond to a Google review, not so quick to respond to the actual customer though. Still waiting. Now, they are full on lying about calling me to resolve this. They didn't call, they claim they called, but they didn't. If Strickland condones lying about a simple phone call, imagine the lies they tell about their cars?!?!

jody schuller

Ashley was wonderful to deal with

Denise Lillee

Excellent customer service

Michael Barbosa

5 stars isnt doesnt justify the amazing experiance i had at Stricklands! Right away we were greeted while meeting someone from the start. Alex was amazing to work with, he showed us a bunch of cars on the lot that fit our budget. He was exremely knowledgeable about all the vehicles. I just cant recommend Stricklands enough or Alex at the matter!!! Thanks again for the wonderful service!!!

Andreas Giakoumatos

Dishonest Dealership. I purchased a car back in July 2016. I was aware of the vehicle having an accident but was not aware of other conditions such as frame damage. I test drove the car an took to a mechanic in my town to view the vehicle. But they failed to inform me at the time of a structural/ frame damage report when i took the vehicle for test drive. So my mechanic and I were unaware of this. The rear bumper was not fully attached to the vehicle. I had them fix it when i bought the car an picked it up... Prior to this.. On bill of sale states minor structual damage an i questioned them what that was an the sales person an finance advisor stated that was the cost to fix the rear bumper. No indication that there was frame damage. Received a carproof when I purchased the vehicle but the car proof does not match up to the current car proof today. They also failed to inform me of the vehicle being at an auction. They stated it was a lease return. I found out about this when i was trying to trade in vehicle for a new vehicle at a Mazda dealership back in December 2017. I went in person to the dealership an spoke to the General manager an he stated he did not have the file on hand he would contact me back.. He contacted me back that evening an stated that they informed me of this structual/frame damage at the time of the purchase. I informed him no you guys did not mention it when i test drove/ drove the car back to London. If i was informed about structural damage i would not have purchased the vehicle. As explained above about the bill of sale incident stating there minor structural damage of $3000. I was mislead an was informed that was the cost to reattach the rear bumper back onto the vehicle. The General manager stated he would look further into this matter an contact the following Thursday for follow up an i did not receive a call or email. It has been over 3 weeks now. I tried in those 3 weeks to contact him an he will not return my phone calls. So i contacted omvic an reported this and they stated i need to seek legal aid and also file small claims court against Stricklands.. This whole experience has been a nightmare... I do not recommend anyone buying used vehicles from Stricklands. My vehicle is worth way less than what i paid at the time. I can not trade my car in as there will be negative equity. Strongly suggest anyone picking up a car there, to VERY carefully inspect the vehicle before signing off. An pay for an up to date carproof verified report. I hope people think twice before buying a vehicle from the Stricklands chain or any other used dealership. I will never buy a used vehicle again.

tyron charles

2nd. vehicle bought from this Dealership, great aftercare services.

Crystal Davies

We were in and bought a Cruze hatchback today from Alex and we were his second sale at the dealership. He was awesome at answering all of our questions and working through a deal that was affordable for us.

J Griesser

5 star

Dylan Schelhaas

I have no issues with the sales department at Strickland's, everything with them went smoothly and I really can't complain. Service is a different story. I've had multiple instances now where they try to sell me maintenance services that are not recommended by GM. On top of that, it just seems like it's always a fight with service to get treated fairly. If you're going to use them for service, ask them whether what they're selling you is recommended by GM and take the time to familiarize yourself with the GM maintenance schedule. I will not buy another vehicle here strictly because of my experiences with service department.

Larry Marco

took my truck in for an oil change. Was completed swiftly and correctly. Very friendly and helpful staff.I will definitely return

Bob Gauthier

Big dealership

Rustin Johnson

Quick service

Les Rozander

Had a very enjoyable experience working with Isaac Fros to purchase my new GMC at Stricklands. Would recommend Stricklands and Isaac in particular for a friendly and knowledgeable sales experience!

Megan R

Everything was almost perfect. The only disappointment was I didn't get the original car I wanted because someone bought it before me (totally my fault for taking too long to give a definite answer) and I wasn't able to get free winter tires when we are in the middle of winter. I had to drive around with summer tires(very dangerous) and purchase new winter tires (since the ones from my old car do not fit). Another expense I don't think I should have to pay for as a new customer. Whether the car is new or used we should be treated the same way. I know a lot of people that have recently purchased brand new cars and get free tires (amongst other things) but because I buy a slightly used car I don't get any perks. The sales rep I had was named Thai. He was polite, informative, helpful and made me feel at ease with the purchase of my first car. I will definitely recommend him to other people!

Graham Wardle

Friendly staff, nice dealership...clearly explained everything and made sure items will be resolved promptly...would definitely do future business.

Dean Smith

Plenty of selection. Even a vast selection of used makes and models to consider as well.

Peter P

I have been buying cars for quite a while now. Customer care like I received at Strickland is hard to come by - facility is welcoming, staff seems genuinely there to help. Thanks to Tyler for the great care and answers to my many questions that he provided.

TheEndStep

My gf bought a car here. Staff were very friendly and knowledgeable! Great experience!

carlton white

I took my 2012 cargo express van in for service, my muffler was loud, could smell coolant, it needed a gasket n a new water pump...I just left it in over night n was fixed up next morning...was worth the wait...

Rachelle Hest

Stricklands went above and beyond meeting my needs. I had a unique situation and the employees of Stricklands went out of their way to ensure I was looked after. I highly recommend Stricklands and will always use them in the future. I recommend them to anyone looking to purchase a vehicle.

Zoltan Toth

Super fast and great service. Warranty work always yes it is covered. Not Like Dodge. As a nother RV dealership we owned many diesel trucks. Duramax diesel quick 1. 2. second remote starts in negative 20 c . Not like Ram don't even start because chek engine lite is on all the times.

Theresa Reynard

Great staff. Always pleased with the work done

Ken Wali

Had a wonderful experience purchasing a used vehicle here! Alex was very friendly and fun to deal with! There was no pressure, and Alex had good answers for all my questions. I highly recommend Strickland's and Alex for anyone buying a new or used vehicle.