I have been selling my scrap and electronics to Greengo since the day the company started.
Today I was surprised to be treated poorly at the Wellam road location in Barrie. I called ahead to confirm the hours of operation. The woman that answered the phone said 5:00.
I had never been to this location before and drove right past it due to the small sign at the road. By the time i got turned around and into Greengo facility it was 4:50. There was a van just pulling out of one bay and the second bay was open so i backed in. The attendant said it was too late to accept my scrap. I explained my situation and said i would
be happy to just throw it all in one bin, even though there was a large amount of cast and mixed aluminum, as well as mixed wire.
I said you go on ahead and prepare to close and i will have this unloaded in minutes.
He said no, i have to help you. He started to grab from the bottom of the pile hoping to slide part of the load out of my pickup truck. I said hold on, you know what, never mind.
I had just had my truck restored and didnt want needless damage done to it.
I attempted to explain that
I had been a customer since the company started. I said..”ive been using Greengo since they opened” . The attendant then became rude and said ..”ya, you have been using us”
If you are closed before 5:00, then you should inform the customer on the website and mention this when asked on the telephone.
On the way home, i simply gave my scrap away. Who needs the hassle and rudeness from Greengo.
Next time I will take it to their competition.