Reviews of Bayshore Yacht Sales (School)

Steve Mercer

We recently purchased a used Carver 440 from Bayshore Yacht Sales. Our broker was Mike Gridley. Dealing with him has been a wholely unpleasant experience. His best sales tactic was to tell us he'd been on TV. He certainly wasn't all that familiar with the systems on the boat he was selling us. We got through the sale but when it came time to take possession, nothing had been done to prepare the boat for that. It was dirty beyond belief (mold in the ice maker and fridges, heads were gross and looked as if they'd ne er been cleaned. And someone else's used boxer shorts in the guest berth for starters). There was less than minimum attempts to contact the previous owner when we had questions nor did he ensure all purchased spare parts were on board. We were left high and dry to fend for ourselves and learn the boat. The only help given was assistance in changing 2 fuel filters and the gen battery (I did the work). We experienced electrical issues on the second day of our journey that culminated in replacing a house battery, but were willing to overlook that. However, upon starting the second part of our trip, disaster happened when we struck a rock (not his fault). This is where it went from neglect of his customer to outright nastiness. I called him about the spare props and shafts that were never given to us and we were told to contact the former owner, which isn't up to us. I did try multiple times with no answer. Then I called Mike back to get him to contact the former owner to which I was rebuffed. It took mentioning that he made a lot of money from this sale and the next step being legal to get any action from him. Mike called back approximately 3 hours later to say that he was in the company truck and on his way to pick up and deliever our spares to us. Upon arriving he sternly told me that my attitude was terrible and to "Never call me again". His wife (who accompanied him in the company truck) tried to scold me by saying that he hadn't had a day off in months (different from the stories Mike told us about getting away from the office for a day/afternoon of boating). This is supposed to be his business, boat brokers are very busy during the summer months, that's part of the job, just like anyone in the boating industry. Needless to say, we will never do business with anyone associated with this brokerage and will steer people away. Looking forward to dealing with a competent broker the next time.

C S

Would never list my boat with them. Called to view a $100,000 boat basically I have to work around their schedule to view. Great service NOT! Mr. Hopkins, your interpersonal skills over the phone are horrible. If I was the owner of a brokerage boat and I knew how you spoke with potential clients on the phone, my listing would be pulled.

DENISE HOWES

Excellent service!! We purchased our 475 Four Winns this summer from Rob Hopkins who is extremely knowledgeable about the boat world. We can’t say enough about BayShore Yacht Sales!! Excellent after sale service as well. We would totally recommend Bayshore Yacht Sales - Rob Hopkins with MORE than a Five Star rating.

Chris Higgins

Incredible service by Bayshore and in particular Rob Hopkins.

Philip Cottrell

Couldn’t have been happier with the assistance of Ted in the purchase of this wonderful boat.

Amy Rogers

Craig and Rob sold us out boat. We're very new and they've promised, and followed through on lessons and knowledge and price. They make themselves available for anything I need. From where to get parts to how to service my boat, to consults on repairs. They're honest dealers who are experts - they know their boats. It's been a steep learning curve and I couldn't have done it without them. I will never go anywhere else.

Jean-Philippe Bry

Very attentive service and responsive. Good communications through the process and good negotiating skills. Overall a good experience.

Dan Heidt

Top notch staff and service made it a very satisfying transaction

A. V.

Stand behind your sale! Fellow marina member got totally taken by you.

Carol Day

We are extremely happy that we purchased our first boat from Craig and Rob at Bayshore Yacht Sales. As first time buyers we really needed some hand holding and these two gentlemen delivered just that and more. They really went the extra mile for us. We have learned a great deal from them. Everything promised and more was delivered with professionalism, caring, patience and a great amount of experience and knowledge about the industry. It is nice to know you guys are always there for us. We love our boat. Thank you so much! Carol and John

Vicky S

To your reply to C.S review: Mr. Hopkins, I stood by the phone and heard the entire conversation. When asked if we can see the boat today, your clear response was "Yah that's not happening, I have to pick up my child". We understood as we have children of our own, and when we asked if we may see it later your reply was "Yah no, I am not picking up my daughter in Barrie and then driving all the way out to Victoria Harbour". It is perfectly understandable to be busy and not be able to accommodate (day of), however your dismissive tone has completely turned us off from seeing a 99 Carver worth $100K, in which we were very serious to buy. Working in Corporate Sales, this is not how you speak to potential clients. Kind regards to yourself as well sir. P.S In no way did we show you disrespect or be demanding. Please remember how you responded to us when we merely just asked.