You have all the reviews of real people like you who used the products of Long & McQuade Musical Instruments (School) in Grande Prairie (Canada).
Right now this business receives a rating of 4.7 stars out of 5 and that score is based on 60 reviews.
As you can see its rating is practically the best one, and it is based on a very high number of opinions, so we may conclude that the rating is quite accurate. If many people have bothered to rate when they are pleased with the service, is that it works.
As you know, we do not usually bother to put opinions when they are correct and we usually do it only if we have had a problem or incidence...
This School corresponds to the category of Musical instrument store.
Great place wounderful help with the staff
Best place for musical instruments. Great staff too.
helpful staff, nice interior, cool selection with decent prices. one of the nicer music stores ive been to.
Very friendly place to be when you got no clue what equipment you looking for. Very knowledgeable staff and explain to you well all your questions.
Absolutely the best customer service I've ever had from a L&M. Staff were super friendly and helpful with what I was looking for. I live in another province and a worker by the name of David helped sort things out so I could get what I was after. I definitely recommend this store.
Great place
Super easy rental process for my kiddos band instrument and super friendly and helpful staff!!
Great helpfull staff
Very friendly and knowledgeable staff. Quite impressed with the store, it’s well laid out products are well displayed.
Great store, always a good time. could use better parking
I've had many dealings with the staff here, and have always had great advice and service.
Knowledgeable friendly staff who are all musicians themselves.
Awesome service! They know what they are talking about!
Really nice people, great teachers. Love it here
Came here last summer and a woman I think her name was ivy went abive and beyond with helping me get a warranty figured out. Recently visited again and the staff team was really friendly and natural. Easy to talk to. Helpful.
Helpful and knowledgeable staff and great selection of quality gear.
Just got the best service here and exactly what I was looking for, Mike was super helpful and really went the extra mile to ensure I got everything I needed! Thank you!!
Fair prices and a very knowledgeable staff! I have yet to be disappointed. By the way, they appear to be closed on Wednesdays, despite Google saying otherwise.
I love the Moncton location the staff are friendly and their product knowledge is great. I've been a customer for several years and I always leave with a smile and usually with some new insight if not a new instrument! Thanks for being a wonderful group of people and treating me like family.
All in one place.
On behalf of myself, my wife and daughter, please accept our heartfelt thanks for all your efforts both pre and post-sales. Special shout out to Neil and Kat (Nanaimo, BC), outstanding service!!
Marc was so kind and totally went the extra mile taking care of me!! Such Great service!!
Well informed staff that seem to always know just what you want
I rent, buy and repair my instruments here. I spend a lot of time just strumming and dreaming too!
I've been going to Long and McQuade since it was Musicstop before the change. Service has always been helpful! I ordered a head cabinet (no amp) from Mesa Boogie through LM a number of years ago and they were very accomodating to that request which is not typical. Also a great place ror renting gear. I've rented mics and instruments both with no problems.
Great selection and pricing!
(Translated) Da bess (Original) Da bess
Smart helpful staff if you ask but also laid back and will let you browse without hovering.
Went in to purchase a beginner's guitar for $150, was immediately shown an amazing deal of the same guitar with an $100 discount because of a small dent. Could not be happier with the deal I got and excellent customer service!
Always a pleasure to browse at the stores inventory. The staff has always been knowledgeable about their products and friendly. This is like a "candy store" for me lol ;)
I had a terrible time placing an order online to be shipped out of the province due to the site contradicting itself with shipping but Lindsey (sorry if misspelled) from the Nanaimo location saved my keister big time. Very helpful!
The Woodstock L&M store team is always helpful, knowledgable and friendly. They are a great group of folks.
Staff is very knowledgable and helpful. Location is small so selection is limited but if you don't need it immediately, they have access to the entire L&M inventory and can order in what you need.
Great frendly staff and wide selection of instruments and accessories, some of the accessories are a bit overpriced.
Helpful staff
First Class! A big thank you to Peter Doyle who went above and beyond to track down a hard to find amp, purchased and delivered in record time. Thank you Pete!
Absolutely love music city North Bay. every time i go there, everyone is super nice, knowledgeable, and super easy going. They never push anything on you and they have a WICKED selection. For a small town, we are blessed to have a place like this. Lesson rock !! Hans is super cool dude as are all of the staff and teachers at music city. Simply amazing place ! LOVE IT
Friedly staff. Unfortunately didn't have what I was looking for.
Great music store selling exactly the kind of things that I'm looking for! Some fun things to toy around with as well (such as the analogue box), will definitely be going there again! :D
Absolutely love this location! Awesome staff and great selection of musical goodness for everyone :)
Great little music store, great employees
Great customer service, went above my expectations and provided pictures of the item I was inquiring about in in their reply email (very prompt response as well). Will definitely shop here in the future.
Walk in 3 times to buy a guitar, all times guys were just standing never ask if I needed help, I don’t do the costumer service for others. Lost a sale.
The best music store in Winnipeg ????
Great place for the everyday stuff. Not a place to go for boutique quality gear. Helpful staff!
Enjoyed the experience of selecting and buying a guitar for my son! The selection of musical instruments is breathtaking!
We just had an excellent shopping experience. Staff were so knowledgeable and friendly. Great selection. Relaxed approach. I love this store.
Very friendly, helpful people. Almost always as cheap as Amazon, and they'll save you money when they can, in lieu of taking advantage.
Very respectful. I have horrible anxiety and I always feel welcomed and lots of support there. Amazing caring staff at the Woodstock location. Hands down 10/10 experiences there. Not one bad experience there. I have been shopping off and on for well over 10 years at this location. They helped me with my very first bass amp. And many other items over the years.
First Time Going In And I Was Amazed At How Well They Are Set Up. Greeted Quickly And With Intent To Help Us Out. Took About 15 Minutes To Find EXACTLY What We Were Looking For. I HIGHLY Recommend Going There For Your Music Needs, Whatever They May Be!
Always friendly and professional staff making it an informative and pleasant visit. Very knowledgeable. Guitar, gear, and and other musical needs can be met here.
Had what I needed at a reasonable price.
Things were more complicated than expected but these guys straightened things out pretty quick. Thanks
Very friendly staff and nice clean store
Great availability for just about everything. Super friendly staff. Always greeted by name when I visit the store. Definitely a step up from our old Music Academy.
All the staff are awesome and I love the new layout.
Helpful staff
I've been dealing with long and McQuade since the early 90's and have never had a problem, the selection is awesome no matter what you play or if you need rentals the staff is very friendly and helpful, they are very knowledgeable in each of their respective areas of expertise, if you're a beginner or advanced, i highly recommend you drop in to long and McQuade cheers.
Great customer service, prices are pretty decent and the layout of the store is perfect for finding the items you need. One thing that bugged me was the fact that whenever I wanted an answer for something I wouldn’t get any help from the workers until 15 minutes past but it was worth the wait since I got had gotten a Fender amplifier that I was looking for. I would highly recommend going here if you are looking for a new instrument, peddle, drum kit, and more.
Glad to see the store open again. Great service in here. Monster month is this month!
Limited selection, but the staff is friendly and will order in anything for you
Awesome service always! So helpful and welcoming :)
The keyboard drums and pa staff were helpful and engaged. The guitar side aren't very keen on sales. However it is a good place to go try a bunch of guitars out hastle free.
Inexpensive instrument setups, cleaning and rentals + a pretty massive inventory.
Good deals all year round.
Very friendly and knowledgeable staffs.
ive been a happy customer for about 8 years. my purchases include 5 guitars 1 keyboard hamonicas maracas,jingles.? tambourines, as well as many books. i find all staff to be very knowledgable about everything in their store ;always have exactly what i want and need and are excellent salespersons i'll be resuming my lessons as soon as possible.have a good day!!!!!!
Great friendly customer service, would recommend!
Great selection and friendly staff. Rented my kid's flute here.
Send it out to the whole team at the Saint John location ... Ive lived in Toronto, Vancouver (L&M flagship location)...and now Saint John.... I always price WAR and spend my $ with people and sales teams I appreciate.... That being said.... Adam Moore...has definitely earnedy respect....he's the best Long and McQaude associate I've had....20 yrs on shopping That being said....this store is easily the best Long and McQaude location I've been to in terms of service...all the employees are in good ... The Manager is obviously leading a great team forward .. 5 Star for the team in Saint John....step it up other locations!! #realtalk
Big thanks to Jason on going out of his way for me. Much appreciated.
Thank you Long & McQuade for being professional at what you do! Our son has played the violin for a couple years now, and has thoroughly loved it...until we decided to get the next size up from an online retailer. That instrument was not the same quality at all. When we went in today, they took our old violin we had purchased from them in on trade for a new one. We are very pleased about the fairness of the deal. But, even better, our son sounds so much better on the new violin!!! Truly professional in both how we were treated and the quality of the instrument we received!
Great guys and good service
I love this store. It's the number one music store in Nanaimo. I didn't buy anything but the Customer Service exceeded my expectations. These people have true passion for music and equipment.
Just stopped in for some bow rosen, the workers were very friendly and wanted to ensure I knew what I was doing so that I wouldn't be dissatisfied with my purchase. Very helpful.
They always help we with what I need, and I always get help on anything I'm not sure about
Currently taking music lessons here. It's scary as an adult but they make it very chill and comfortable. I'm always greeted with a smile and a "Hi Don". Inexpensive and my teacher is competent and patient.
Top notch customer service. Thanks Mike!
Picked up a drum seat for my kit at Long and McQuade. I would like to add that my experience here was great. These guys know their stuff and the prices are very reasonable.
Everyone is great except for Joel Blackshaw. He had a condescending attitude and provided literally no help whatsoever.
Great service, friendly staff, and well-stocked store.
A smaller location but has a very good selection of guitars, amps, accessories, etc.. Service has been friendly every time I've been to the location. Helpful staff. Just off Dundas St and never had a problem finding parking here. Highly recommended.
Upbeat and very knowledgeable service staff, run by the high end knowledge and experience of Richard. Highly recommend for gear, lessons, or general inquiries
My favourite store on the island!
Henderson location: In store, customer service is good. Whoever they have answering phones during the day is a nightmare. Rude, and provides misinformation. Consider changing the person who answers phones to someone with more social tact. Will be dealing with the wonderful staff at Pembina from now on.
Staffs are really welcoming and very helpful
Helpful staff but selection of sheet music seems pretty limited.
Clean well taken care of store. Amazingly helpful and knowledgeable staff! Lessons, repairs, sales, they have everything an musician could hope for. If they don't have it they can get it...
The staff are wonderful. Great instruments from student to pro models. Absolutly wonderful.
Long and McQuaid has many excellent choices. They have reasonable prices, but I still check for when they have their next big sale. Keep shredding!!
It's extremely small
Great service - great prices! The staff are a blast!
Friendly knowledgeable Staff, great selection
Good selection of vinyl, instruments and music memorabilia. Clean and accessible, great central location with tons of parking.
Nice music shop, lots of selection. Nice staff.
Love this store
Friendly and knowledgable
Knowledgeable and friendly staff
Awsome service
I just bought strings for my kids guitar and a tuner and some guitar books I asked if they would replace a string that broke for my 8 year old daughter and show me what I did wrong he said 20 dollars for us to fix it not cool I just spent almost 100 dollars there
Great store. Helpful friendly staff. All or most of staff are working musicians.
Overpriced, lack of selection but the staff are good to talk to and the prices being too high is a Canada wide thing. Lack of selection may be due to population.
Been thoroughly enjoying talking to Dave S. re:sound gear…super helpful staff all around, great selection in store and order-able , and Dave is super knowledgeable…buying a new PA so it's nice to have a good brain on board for this one!
I am a repeat customer The Staff is Friendly, Helpful, Well-Informed With Great Customer Service
These folks are all very professional... Top notch service and dedication. Don't hesitate to go in and ask for advice.
Nice people. Helpful, and will try to answer your questions as best as they can. Parking is limited.
Fantastic service, very friendly and helpful staff, clean and inviting store. Definitely recommend!
Lots of merchandise and the staff knows their stuff. Physical distancing is well organized.
Great knowledgeable staff. Fantastic deals
Very knowledgeable, friendly staff
Awesome musicans,helping musicians with everything they need. Love this place
Wonderful service! A lovely shop with so many interesting things to explore.
Nice staff but this company doesn't know the meaning of the word "ethics". The lesson coordinators I dealt with lacked life and professional experience in the industry. It's hard to take them seriously when you know they've never even played a bar gig.
Great place. Easy to finance and very good terms.
Horrible experience. Never going back. Sold me used guitar for full retail price and electric pickups were toast. Had to return and no compensation was offered and was told the customer should have checked it before buying. Offered them to buy a much more expensive guitar for a reasonable compensational discount and was refused. Staff were pleasant enough but not accommodative.
Decent selection of instruments.
Fantastic staff, great location.
Great customer service!
Best music supplies store in Sydney. Friendly and knowledgeable staff, decent selection, payment plans available. Hours are a bit inconvenient.
Excellent guys thanks Jock Downs it shreds
Excellent knowledgeable staff particularly Blair who helped today with selecting a quality guitar with warm rich sound within a budget for a Christmas gift for my daughter.
Knowledgeable staff and was able to demonstrate how a guitar hanger worked.
Singing lessons!
Music City (now Long & McQuade) is our favorite place to browse (got to see all the new goodies), chat with the staff (they are all friendly and helpful) and purchase musical instruments and related accessories. They have excellent prices and go out of their way to make sure you have what you need and are satisfied. Go visit Mike, Robin and the guys - tell them the Millard's sent you! =)
Always very helpful and so friendly. Had a hard time putting together my son's drums and a staff member came to my house and set it up for us. The payment option is also a plus for a single mother.
Had exactly what I needed and was in and out in 5 mins. Top marks
Lots of great stuff and helpful staff.
For years I have purchased musical instruments for my children and found them very knowledgeable and friendly. Today I needed an extension cable in a hurry for a job I was working. They put together a working solution quickly and got me back to my work sight. GREAT WORK.
I've had good experiences with this store on 3 separate occasions. I don't know why people are being negative but they repaired my 8-string guitar and kept in the shop for over a month without any hassles or fees. Always quick and easy to deal with them and they're always pleasant and ready to help. I've only been to a few musical stores in my life but this is my favourite.
Good selection for a small store. If they don’t have they’ll get it quick. Great service and advice.
Fantastic service!!! I had to arrange a rental for my son to be shipped. The staff were fantastic and made it so easy. They guided me through everything and advised me where I could find the item they did not have in stock. Thank you Tanner and Sean.
Staff were very helpful, store was clean, over all a really nice place. Definitely going there again
I have been a client from the time they were still GP Music. Overall they lost some of the family atmosphere but the service stayed the same. They have a broad line of instruments and varying price classes but cheaper here does not equate with poor quality. It is THE store to go too for music.
Back when putting on shows were still a thing pre-covid, myself and a few friends that were putting on local hip-hop shows would always come here and rent all of the equipment we needed. always a great experience! Very rarely had any problems with the equipment, and if for some reason we did they were always quick to help us out and get it fixed or swapped out for us! Its been awhile since i have rented from here, but when things pick up again in the future will be sure to come back to rent more!
Always the best advice... Great friendly service!!!
I think this music store has the best selection in all Nanaimo, good rental programs, friendly staff, and good atmosphere.
Great place awsome staff and decent prices it's where I got my guitar and playing today
Always great service from Long & McQuade. Employees in both stores in Winnipeg are quick, friendly, and knowledgeable.
The staff was very helpful and knowledgeable. i had received very professional service here. i would recommend to anyone, and will definitely be using them for future events.
Great service.
Need to be open laster
Great service...
Great service on a short-term rental from Michael Bauer.
Customer service was non-existent. Upon arriving, I... -tried out 6-8 Taylor Guitars -looked at guitar accessories …
Extremely helpful staff; no lessons though
Absolutely phenominal customer service! I had to buy something and get it shipped to Vancouver, BC. Even though I was a customer in another province, and the webstore said "pick up in store only", the lovely people here managed to package a …
Not the biggest Long & McQuade but a very good store. Friendly staff. Negotiated a real good price on a used acoustic guitar amp they had on the floor. I left happy. They offered to help me get it to my car but it was light enough that I managed myself. Recommended.
Good selection. Bring lots of money.
Always great.
Long and McQuade has been very helpful and have descent prices on extras for my guitars.
Great service, They helped me find what I wanted, and I was on my way
Great store, great guys, very knowledgeable, friendly and helpful.
Great place for anything you need that is Musical!
Great place
It's hard to believe that this little store has everything you need, but they do. I went in to ask if they could order a guitar for me and they had the one I wanted in the back room. I got it that day! Helpful, friendly staff and convenient location for me too.
Excellent music shop! Very helpful staff and a good selection. Friendly and good with young musicians.
Knowledgeable of their stock and efficient with help.
I will make the drive to Nanaimo and visit this store for the customer service. The Courtenay store leaves much to be desired. Thank you for making the effort!
Tons of Equipment, instruments, & knowledgeable staff.
My dad bought me a guitar. He did so from Ontario, over the phone. They made it easy for both of us. Great service.
Always a good experience with these guys and they have the patience to walk a novice through a lot of the stuff, great service
Came in for a re string. The re string is great and looks good, but the service I got from an employee named Mike felt rushed and he didn't even give me a chance to pick the strings I wanted. Just felt his customer service was really poor. Based on that experience I'm going to go somewhere else from now on.
The team at Long Mcquade make you feel like your a rock star.
Rental of instruments is easy and affordable.
Awesome workers, knowledge is a key in this industry and they definitely know their stuff. Keep the music playing guys, thanks for helping locals keep the dream alive!
Lots of selection
The customer rep was great! Didn't feel pressured at all. Found exactly what I was looking for.
Great service and love their selection of instruments.
Great service, selection, and quality products.
only music shop in moncton. Doesn't matter if you're any good when you buy out the competition and corner the market.
phoned.....call answered......transfered to dept..........no sign of intelligent life.....nada.... called smaller store for good service.......
Rented here several times, instruments and PA systems. Really good rental rates and superb experiences all the way around for me.
Great prices on rental equipment, knowledgeable and friendly staff.
5 stars to the staff who maintain the operation. Overall, I bought a few guitars and gear from Woodstock l & M and love them!
My guitar required a major adjustment.... With a technician on duty, my issue was resolved to my total satisfaction within approximately 2 hours. Great service and friendly knowledgeable staff. Couldn’t ask for more. I’ll definitely return for any future musical needs. Thanks Rolly for your guidance and support.
Always friendly and helpful.
Great selection of guitars warm environment and a staff second to none ....
Friendly and helpful staff.
Cheap rentals and promt service!
I'm only giving it three stars because the store does not have much variety, I play the bc baritone horn and there was only two things in the store for the baritone horn!!! Please restock your items.
Long and Mcquade has been with me from 2001 when I was picking out my first flute all the way into my adult life and music career. If you're an aspiring musician, start financing equipment through these guys sooner rather than later. The staff at this location are super friendly and helpful.
I have appreciated the friendly and expert service regularly offered by the staff! Unlike my wife...these folks never let me down. Keep up the great work.
Everything you need to make great music!
After trying at 2 other stores we had such awesome service here purchasing my daughters first guitar. We looked at all the beginner acoustic guitars and she seemed pretty set on 1 but not sold. The guy, who's name I wish I could remember, gave us a few minutes to talk about it and comes back with a guitar they just got in. Huge smile on my daughters face, she couldn't even talk. 50 bucks cheaper. Kids happy. Dads happy. Mom loves that she is not tied to a screen. Wallet is thicker. Daughter already wants to save up for an electric. Win win win
I've been coming here for years and never really had any problems until last week when I requested a repair/setup on my electric. While on the phone with a manager they said the cost would be $75 plus cost of strings. After going in person the clerk looked at my guitar, I was told it would cost $75 plus the cost of strings to confirm the prices. The strings cost $6.90 Then I got a bill for $120. When questioning the bill she said there were extra charges because it has a tremolo. After telling me too bad would I like to give the guitar back? Without offering the help of a manager. She couldn't care less. This isn't a mechanic, there's no ripping customers off. Thank you for the refund from the manager. Seriously regretting going here, not to mention not a single person explained to me what was done on my guitar. Your staff need to be trained better because after my last experience I sure do not want to come back ever again.
Great price on products & very helpful friendly staff. Highly recommended :-)
A fabulous music store with friendly, helpful, staff. I bought my son's second guitar here, I'm sure there will be another one from L & M in the future.
Great store, always get prompt and helpful service and I know my instruments are in good hands.
I went to Long and McQuade this morning, bought a new Jackson and Fender amp for practicing here at the Rig. It was absolutely amazing to see Mike M. again as I moved from GP in 2007, someone had told me get ready to meet the new Mike, well Mike you are still the same . It was wicked meeting Tanner,as well as, your Son, man I just can't believe the time you took to welcome me back and as well, help me pick out new equipment. This is the place go for ALL your gear needs !!! This guy will travel 800 kms to get all of my equipment needs taken care of. You guys kill it.. Loyal customer for as long as the good lord let's me play. Best Regards, Ken
Matt helped me choose a new midi keyboard tonight. He was so patient with me and took the time to make sure that I left satisfied. Very personal service, thanks Matt - you're awesome!.
Great staff!
Great selection and far pricing. All your music need can be taken care of.
Poor customer service. They didn't really seem interested in helping me with product selection and potentially making a sale for themselves. They seemed to play a passive role in interactions several times when I was there, didn't have that great of a product line both to buy and rent, and the drum guy seemed flustered every time I came in to ask him about drum gear. It's too bad that this is the only music store in Nanaimo with a proper, large selection of musical instruments. For a future reference, it's OK to follow up with a customer and push a bit for the sale or allow them to explore their options with your company. You're not pushy; in fact, many companies are too meek in this regard.
The best music store in Nanaimo hands down. Super friendly and helpful staff.
I've been to a lot of Long & Mcquades locations. This one is by far the weirdest, which is good. You've got to go on a bit of a treasure hunt to find it, but when you go through the door, it's like hidden treasure. Looks totally different then the rest of the building. Friendly and knowledgeable staff, good inventory, orders can get you pretty much anything you could need. I've asked for some pretty out there stuff, and they managed to get it. Rental prices really can't be beat, financing is extremely fair, layaways are doable. You can always sit down and try something out, but make sure to be respectful.
The staff is very respectful and helpful. Derek was great. I definitely will be back.
L&McQ Nanaimo is one stop shopping. Super friendly & knowledgeable people. Even if they don’t have an item in stock, they’ll bent backwards to get it a.s.a.p. (and immediately e-mail me to pick it up in store). Needless to say, I don’t need to look any further for my Godin beats and pieces (or anything else I may need). All my thumbs UP !!!!!
Great place...love the staff.
Been here a few times in the last couple of weeks, the service is always top notch. Will continue in the future
I know someone who works here!
Very helpful, knowledgeable and friendly staff.
Since others seem to feel like they need to hide their identity to attack this store, I feel as though someone should do the same to compliment it. I've been bringing my instruments here for years, repairs covering everything from a quick restring to a complete overhaul, and have never had anything short of an amazing job done. There is no better place in Grande Prairie to take your instruments for repair. The staff is not only knowledgable, but willing to take the time to make sure you understand everything about the products they are selling you. Top notch.
Wouldn't shop anywhere else. Adam Moore goes above and beyond to help me everytime I go in. He's a great guy and the owner of this establishment is lucky to have this young man as part of his staff. You can feel the positive vibes as soon as you walk in the place. The store has a nice energy and the staff are all great. 5 stars from me! Keep up the great work fellas. All the best!
(Translated) Not a bad music store. Friendly staff. (Original) …
Took a guitar in and asked if they were able to replace a truss rod nut and and perform a set up. Guy at the desk said yes we can do that. Picked the guitar up and was told a new truss rod nut was not needed but a setup was performed. Took the guitar home and the the strings were high off the neck, intonation was off and the neck was unplayable after the 12th fret. Paid $110 for some guy to replace the strings no work was done. Don't give a cent to these scammers. If i had known better I would have checked the guitar at the counter and refused to pay. ---- edit --- responded to owner as per his request and my email was ignored --- don't give this guy your business.
new guys in town but so far so good. liking that they do scratch and dent and open box deals.
The salespersons are Super Nice!
Ben was super friendly and helped me with a trade. Ended up getting a fender 60th anniversary 50's Stratocaster! I've been to a lot of Long & McQuade stores but this would have to be my fav one.
Music is so cute and fun and easy to use the & the fact that you & stores
Bill went above and beyond to inform me about what I needed and to get me the correct products!
Great equipment selection ???? and very knowledgeable staff ????
Just Great !!!!!
Tons of options in terms of the different kinds of instruments and accessories that come with them, very helpful staff and they are willing to get stuff in when you want them.
Friend picking up guitar parts.
Great place, great gear, excellent customer service. I spend a fair amount of time finding my sound in this store
AWESOME music store! The Staff here are amazing, selection is good and the prices are reasonable. There's also a good selection of used instruments (at times) and good rental options. They also do instrument repairs and set-ups, and I highly recommend them for that.
Drop in and visit, you will be welcomed by a great bunch of guys and gals that are musicians and willing to help you with any of your musical needs. Definitely my favorite store to visit and learn. Steve Bush.
Crowded with a limited selection
Great knowledge and options.. one of the best stores in the business
Great staff. Super helpful.
Decent music store, not too crazy about the staff. Some pretty rude staff members here.
Love the staff here, they are always super helpful and friendly. They even let us take some pallets for a few woodworking projects! Great place :)
everyone here is a total baller
Fast and friendly. Good rates on rental guitars.
First time visiting. Typical music store that I'm accustomed to. Laneway entrance. Old building character. Love that about the place. They'll have what you need. Good service. Knowledgeable staff and friendly. Prices are what you'd expect. Certainly worth the visit.
Staff is not the most knowledgeable of the long and mcquades I have been too, and after years of being a repeat customer I'm tired of being treated poorly because the staff is new. I highly recommend checking out other places in town and not here. No respect and little knowledge.
Always an exciting visit to any Long & McQuade store. Seeing the smile on a customer taking their new Taylor home, PRICELESS!!
Good Service. I love my new acoustic. They ordered me what I wanted. Arrived as promised Properly set up
Extremely helpful and friendly staff.
Staff are great to deal with! Very friendly
Great place, friendly staff, but limited selection.
Love long & Mcquade, never had an issue and the guys and girls do everything they can do make us customers happy. Mike at the gp store is one of the best to deal with
Treated with absolute disrespect by serving clerk, cut off while trying to talk and explain what I wanted done with my instrument, treated with total disinterest. Contacted them explaining situation, have had no response. Be wary, I would not recommend........
First off, this store has a great selection of a large variety of equipment, and especially audio recording equipment such as microphones, mixers, mic booms, etc. The store is very well organized and the staff are extremely polite. I had to return a defected product that I purchased from them that I assumed would not be warrantied and they replaced it that day with no issue. Will be shopping at this location again.
Unfortunately the service in the drum section seems to have become worse here over the years. When we bought cymbals a few years ago, the staff was ok. The past 2 years we didn't experience them as very friendly and today we were even told we couldn't use a cymbal stand to try the cymbals but to simply hit them while hanging on the wall mount - which totally distorts the sound from what they sound like on a stand. We left without buying anything.
Stop by to window shop casually talking about a hard to find guitar.. left handed Les Paul junior. Rep (wish I got his name) found one in Toronto for a crazy price! I ordered it immediately at my local longs (London). Wouldn't have my dream guitar if he didn't do that little extra.
I had vocal lessons there a while ago. She focused on herself more than what I was there for. Nope won't go back.
Always friendly service
I ordered a novation launchkey controller in the beginning ofJanuary. Paid it in full up front. They told me it would be here in 7 to 10 days. Then it was back ordered till the first week of February. Then it was going to be a few more weeks. I finally got it on February 27. Sent my wife to pick it up and they made her pay an additional $50 for some unknown reason!! If the price increased while I waited 2 months for it to get here is NOT my problem. This company gave me the run around for 2 months and all I was trying to do was buy local. If I ordered it online I would have had it in 10 days for the price they had listed. Lesson learned.
I paid for something on finance putting down a deposit of several hundred dollars and filled out an entire contract only to be given a half empty reason I could only finance the tax, AFTER everything had been agreed to. The excuse was …
Complete screw up attempting to be the repair technician won't do the job you want and will be rude about it! "Oh, I can't be bothered to look up a you tube video to do the job you want me to, so I will give you this" And UNAUTHORIZED stuff will be done to your guitar resulting in DAMAGE you get to pay him to do! There is good reason that ARBUTUS MUSIC has a month long backlog for guitar repairs! Most coming directly from this shop to their's! Not returning to this store for any reason! Stay away, you'll regret it just like I did!
Service is much better than before, so give four stars now. bad service, paid deposit for two weeks but no any update. when called them, seemed impatient and hanged up the phone with big bang. very disappointed.
Thanks for nothing, oh we close in 12 minutes, why aren't you wearing the mask, not much selection for drum accessories, find better help at a pawn shop. Might as well buy yer things online with no proper service.
The guys there are always fantastic. they go out of their way to serve me make my shopping experience great and that is and that is why I shop there regularly
Some good experiences in the past, but when I got there 10 minutes before they closed in need of a new bass, I wasn't allowed to plug one in. Wouldn't be a big deal if I didnt live 3 hours away. They didn't really care they wanted to get out of there, can't really say I blame them, but wish they would've sold me that bass. Lucky for them they are the only decent music store in a 3 hour radius.
Got my strings, all good
Love doing business here.
Awesome store
Great service!
Great to deal with.
Lots of inventory , however there's not.much savings in there sales.
First lesson for the kids. They really enjoyed it. Let's hope it continues. They're very helpful.
Always great dealing with these guys! It's my go to spot for gear. Great inventory and if they don't have it they have always been able to get it quickly and accurately!
Took 3 separate visits to get 1 new symbol for a drum kit. Not a single person, even though we asked multiple times, multiple people, and at each visit, told us the correct information and made sure we left with everything we would need. Asked at first purchase, was assured we had everything, surprise surprise we didn't so we go back and order the missing piece and ask if this is it, again we are assured yes. Wait weeks for the new piece and get home to find once again we don't have everything. When we called and explained what we still needed they assured us they would have it and it would be free. But nope. They had no idea, again, what we were talking about, and so we had to spend more money to get the last piece. Finally we have everything to add it to the kit, at a ridiculous cost financially and in terms of time and energy wasted. Tom Lee Music Nanaimo will have new customers from us after this disaster.
Great staff
Always accommodating and knowledgeable.
Great staff . Excellent professional assistance . Thanks everyone. Happy New Year..
Helpful, knowledgeable, and not pushy at all. Always great
Friendly and helpful staff. Pretty good inventory
I have nothing but good to say about the Staff. I usually deal with Stewart who is AWESOME! And I recently dealt with John who was able to help me quickly and efficiently when I was having a crisis! I will continue to shop Long and McQuade. ????
One of the best experiences I've had with purchase of any instrument in 30+ years I've been playing. I came from out of town to purchase an in store pickup item and was totally impressed with how helpful and friendly the staff was .Very obvious they enjoyed their job. I will likely make the 40min drive back to see what else I might have missed lurking in the racks of guitars and to thank them again for their help. Awesome job guys! Jason
Great people. Great prices. Lots of selection
The staff were extremely helpful and patient with this novice guitar player.
Long and McQuade was great in my opinion. I went in the store not knowing much about guitars or the one I want to buy and they helped me figure not only that out but they also recommend what amp I should buy. The staff is very knowledgable and friendly. I only came in looking for a quote and they understood that and still answered every one of my questions.
I recently traded in my old drum kit for a new mapex mars kit, I drove all the way from Hamilton to make the deal and not only was Bill very helpful in making everything go smoothly the product was amazing as well. Great experience.
nice small store, friendly staff! have dealt with Bill Lewis? not sure last name ? a few times, with drum stuff! knowlegable, personable , helpful, never an issue! enjoy dealing there! ????
What can I say. They are there to finance me new toys whenever I pay off the tab. Great products and great staff. ROCK N ROLL.
Excellent service and very knowledgeable staff. All the guys are super friendly and helpful. Hats off to Matt, Riley and Bill for taking care of me
Excellent customer service. Long and Mcquade went above and beyond when I received my new guitar with damage from purolator. After requesting a replacement they offered to drive one to me personally! They also gave me a very nice hard case on the house for the issues. (made in Canada to top it off) highly recommend this store. Definitely will be giving them my business.
This is the all time best music store one could ever possibly need! I have just very recently ordered a guitar through long and mcquade, and I was worried about purchasing my new ibanez rga axion label, but chris and the guys were absolutely awesome, the only painful part of the whole deal was waiting the few days for my guitar to comelol. A huge thanks to all the guys at long and mcquade, and a special mention to chris, thank you for your help chris this guitar is the best I've ever owned the fan frets and multiscale is amazing!!! I highly recommend this store with this group of guys to anyone!! I will never shop for my guitar stuff anywhere else but here. Hell yes 5 stars from me
Always friendly and knowledgeable. Took the time to help me out.
Great place with knowledgeable staff willing to help with anything
I have excellent customer service from the folks at Long and McQuade . I highly recommend this company and their products
I delt with Peter, Sebastian and Keith in the Saint John NB store and All 3 guys were too notch guys.. Great to deal with and will again soon...!!!!
Amazing music store! I just wish there was one in Pictou county so I wouldn't half to travel so far to get to one
Always super helpful
Great spot. Friendly and knowledgeable staff.
Very helpful staff.
Great selection and great staff. Sometimes feels like they can be understaffed but other then that great experience every time
Awesome
Great selection of musical instruments and theory books. Very well run with helpful and knowledgeable staff.
Best service you could ask for!
I've spent a ridiculous amount of money here over the years and will continue doing so. Rolli is hands down one of the coolest guys to deal with. Doesn't matter if the request is big or small, these guys always deliver. A few of the other L&M's around the lower mainland are nowhere near as friendly or customer service oriented.
I found them to be very nice in here. Rented a keyboard. The guy told me if I wanted to swap it for another rental before the months up I could, no extra cost, but when I went back I had to pay.
Great knowledge and service!
Exceptional customer service! In addition to the knowledgeable staff, great prices and lots of inventory, they also have a fabulous team of music instructors.
No mask no entry. Even for those with medical exemptions. Businesses that discriminate or coerce customers to submit to these unjust policies deserve to go under. Super rude.
I'm really happy to have a great music store in Woodstock! I've always been a fan of Long and McQuade and think they have a great selection and brand quality. The people are friendly and I've been a regular ever since they took over from the Academy.
Popped in with a minor issue. Excellent service and treated like Royalty. Love these guys. Kw and Woodstock have been great to me. Thanks again.
Liked it had a good time and better deal and close to lick her store
Great service and information
Woodstock is my hometown. Was extremely disappointed with the one staff member. Eye rolling is unacceptable! Staying behind the counter....unacceptable. I shall never return! Ever!! Just because I am a novice, does not mean you treat me any lesser than any other customer or based on a small purchase.
Great customer service. Was willing to answer all my questions, and even offered tips and advice for the instrument I was buying. Gave me the options I was looking for, and helped me decide what would suit me better. Fantastic experience.
4 stars for customer service. Knowledgeable staff. Great selection in terms of guitars (electric and acoustic) but only a few brands to pick from which I believe is a corporate thing anyways.
Great staff. Very knowledgeable of there products that they're selling.
Super friendly and helpful staff. Bought a Lefty Gibson Les Paul Standard, Heritage Cherry Burst. Had it for me within days of ordering.
Great friendly service and fair prices
Very friendly and knowledgeable staff. These guys go the extra mile for everyone.
The Staff are amazing, and their instruments are very good quality!!! I wouldn't go to any other place!!! Thank you soooo much, especially to Tanner and Sean!!!! - Mercedes Scott : )
Stars for being one of the more friendly L&M's Iv'e ventured. Though, one (used) bass I was very interested in, had absolutely dead strings. So it was difficult to examine the other aspects of the instrument with failing strings. I asked if some new ones could put on, and they said they didnt want to invest in the instrument.. I ended up getting my own strings from the car, and the bass was fantastic, ended up buying it. Was a bit disheartening though, felt like I just bought a bass with no strings on it... Other than that, staff was very helpful through the buying process.
Very helpful and knowledgeable staff.
Best music store with the absolute best staff. I've been a customer of theirs for 25 years.
Great variety of instruments
Stoped in to see if they had a specific part. They were helpful but didn't I have it.
Said they had none in stock, one was hanging on the wall. No sales help, was more concerned chatting with other associate at front counter.
Super friendly staff, great selection of gear and they got an answer for every question. Best music store I've been to
Love this proudly Canadian chain. Top quality products, top quality staff, with good pricing. If you are ever looking for real audio equipment, Mike in Grande Prairie is the person to talk to without a doubt.
Hee haww
Good legal advice
Friendly staff
Tony was super helpful and cool guy!
Great place
Really nice friendly staff nice store specially the guitat repairs technicien you do amazing work buddy keep it up
Had what I needed at a great price. Service was great and quick
Great service. They spent all the time i needed for questions before a large purchase.
Great customer service!
Awesome store great staff!!
The staff in Moncton continue to be awesome
I would like to thank Connor Blaikie for the Amazing job you did in fixing the crack on my guitar. I am very pleased with your excellent work, and time taken so that it would be done to the best of your ability. I am very pleased with the way it looks. It is beyond my expectation!! Thank You so much. And to top it all, the manager said, NO CHARGE. Now that is over the top customer service. Thank you also. Anyone looking to find a music store that has friendly and a helpful staff, Long & McQuade is the place you want to choose. They come highly recommended by me. I walk out, always totally satisfied with them. Very, very happy customer.
We need a guitar center so bad in canada. l&m needs some competition. Nothing against the staff they are alwats great, I just wish we had a choice in canada so we could have a better selection and maybe get some better deals.
Denis went on a journey with us. He was informative, professional and dedicated to getting our set up working. We bought a used part and the rest from this store. Denis did everything he could to trouble shoot and explain how it worked. The unit we bought used didn't work and we had to get new which worked right away. After spending time learning about it I feel like I have a good grasp on how everything works. Thank you for all your hard work.
Very knowledgeable and extremely helpful without being pushy. Highly recommend this store!
Incredibly helpful and knowledgeable. I had Chris helping me and he was also very friendly and understanding with my autistic son. Overall a very positive experience.
Amazing place with super friendly staff went in looking for strings and was educated on my guitar as well as helped very kindly. Great place highly recommend
Very knowledgeable and helpful staff! They have set up both of my guitars and they have never sounded better. I highly recommend this store for any of your music needs.
Bought a plastic trumpet, the advice I was given was sound, the service exemplary. Gave the trumpet to my son for Christmas, he hasnt put it down!!! Thanks for all your help.
Staff is great . Good selection and fair prices. Managed to find some good deals over the years. Great place to do business.
First time renting lights for an event and they were so helpful and knowledgable about the products. Sales Associate Mike was excellent at showing me how to use the light and very friendly! Very happy there is a new location on this end of town. Will be going back many times for rentals!
Worst customer service in the world.The front desk person is absolutely careless about what you say. The so called "guitar tech" is very rude and ignorant . If you have a guitar to repair or set up, take it somewhere else, as this place is way overpriced on top of incompetent staff. In other words - stay away, spend your money elsewhere.
Rude staff, unhelpful. No respect given to customers. Condescending attitudes. Would NOT recommend. Spend your money elsewhere!
Helpful, friendly and knowledgeable staff that doesn't follow you around when you're just browsing. Beautiful layout. Only downside is that it's a friggin' candy store!
Great staff! Always have what I am looking for
The smallest Long & Mcquade I've been to, but great service.
Credit to North Bay for having a LMcQ... Credit to LMcQ for having such a good outlet in North Bay
Fantastic help from the sales and rental staff.
Great place to take lessons. Greg is a fantastic instructor.
Apparently only person out of the three there could help me with a rental, who was already busy with another customer. The other staff were more than happy to mill about their desk and play on the keyboards while I waited until I had run out of time and had to leave. Absolute garbage.
Great place ! Great People !!
Love going here because you get excellent friendly service.
Had my les paul set up and the electronics gone through. Paid about 160 all said and done. After about 1 hour of playing my neck pickup started to seem weaker and weaker. Now, a couple weeks later and maybe 4 hours of play time have passed. No neck pickup at all. I pulled off the body cavity cover and found the neck pickup wires just sitting there, no longer soldered to anything. I guess if you want something done right the first time do it yourself.. also asked for them to check out fret buzz on the low E string, and if needed send the guitar to a luthier in Grande Prairie. Guitar was returned to me, still buzzing.. being that I live an hour away this is all super inconvenient. I dont care about the cost, I just want my guitar fixed, properly, and the first time.
These guys were amazing. I only hung out for about half an hour but they are very down to earth, knowledgeable and even though I took up a bit of their time passed closing they were so great and patient with me.. and listening to them play guitar and piano was awesome while we waited forever for an etransfer to come through!!
I have been a longtime customer. The staff have always been very helpful with any of my questions and/or requests to which is why I have been a longtime loyal customer. Great service and great products to choose from. Thanks!
Excellent experience as always
Fantastic experience every visit. This particular purchase was made wonderful by Jock and Matt, who both interacted with me over a couple of days. Thank you!
great
Very helpful and accommodating
I’ve bought three guitars here so far plus two amps and various other stuff. Everyone has always been very helpful and they really do have a nice selection.
Very friendly and accommodating manager and staff.
The source for music and making our children happy. Amazing lessons here
The staff are helpfull and friendly and always take the time to help me with what i need all in all that place rocks
It's got lots of equipment
Extremely helpful. The knowledgeable staff got me everything I needed for a better price than expected.
Very informative and friendly staff.
All of the staff members are always friendly and knowledgeable. If one person doesn't have an answer they will ask someone else who does. They work well as a team to make sure you get the information you need to make the right decisions on your purchase. I've learned a lot by going there, many times without buying anything. Although I make up for those trips by splurging on other trips. Good selection of guitars on the wall too. Always catches my attention every time I walk in! Great rental options too! Very affordable way to try out equipment before you buy! I tried out a Marshall Amp one time for a month. Rental cost me about $24 for the month and when I bought it I even got about 60% of the rental fee back.
Very helpful over the years. Mike and the team are very knowledgeable and want to help you find the best fit for your needs.
Great prices right now on some of the higher end guitars. Gibson Les Paul, honeyburst says it all. For a smaller store it has a good selection and the guybtherecwas very friendly and helpful with allmthat were in the store while ibwas there. Definitely living up to the Long & McQuade reputation.
It is a great musical store offers most of the musical instruments. It would be benefit us if they provide some lessons.
Decent enough selection, I bought my alesis electric drum set here - which is great so far. Certain staff can be a little pushy at times but nothing over the top.
Wonderful experience. Blair answered all our questions and even interested me in a whole new instrument other than what I've started learning "Ukelele is a gateway drug" he says. Lol.
Do not shop at this location.
Great service, great people, have made it my personal favourite music store of all time! I have purchased almost all of my equipments and gear from them, thank you very much!