Reviews of The Old Spaghetti Factory (Richmond) (Restaurant)

Shawna Bekkema

We had a great server :). Their steak is pretty good!!

Rehana Ali

It's not fine dining, but my husband and I love it here. It's like the Starbucks of Italian restaurants: very consistent, customer-focused, a perfect range of choices. And you get a lot for not very much money. Salad or soup, entree, tea or coffee, loaves of bread with herbed butter, and ice cream at the end, all for one price (well under $20 for what we usually order, which is either the mushroom and mascarpone ravioli with chicken or the seafood alfredo linguine). We go to the one behind Silverport Cineplex before a movie and make a night of it. The bonus is that we're so full that we can easily resist the candy and popcorn at the theatre. That saves us $15+ right there!????

Melinda Jansen

Food and service were both very good and the place was very busy the evening I was there.

Andrew Shephard

Great food, little pricey for the portion sizes but other than that staff was great, it was clean and everything was delicious

Kevin Gillett

I don't know how you can be the Spaghetti Factory and over cook your spaghetti. Our waiter was efficient but a little pushy (asked if we're were ready to order as we were sitting down). He also hovered over my shoulder as I was paying using the credit card machine (not the classiest thing to do)

Aaron Ren

Always has good food, love going to this place :)

zafirah ali

Love the Old Spag. Consistently a solid meal, at a reasonable price. Tried the mussels for the first time, probably wouldn't repeat; I wish the broth was rich and creamy instead of tomato tangy but they were still delicious. Pro tip: get the Potpourri and choose your own sauces!

Amrit Kahlon

Very slow service. I had to wait for 20 minutes before getting my table when the wait should have been 10 minutes. There were obviously enough tables for 4 people yet they made us wait and were rude about it. It also took a long time to get your food. This place sucks.

Shawn Durkee

Excellent Spaghetti Factory location. The staff are very friendly and provide very good service. I would recommend getting the spaghetti with meat sauce, that is my go-to meal option and it is so good! The salad with Italian dressing is so good; the Spaghetti Factory has the absolute best Italian dressing around. And the bread is so great as well, it's the perfect way to start a meal. In addition, the ice-cream they give is just the right way to finish a meal. I highly recommend this restaurant!

Mahshid Ghodusi

Good food bit it alwaus seems like they are rushing you out the door

Derek Kong

Went there with kids school trip and it was fun, , the staff was very friendly and nice

Alexandre Soares

Dine in

Alphonsus To

The service was above and beyond for our exceptionally large group.

Ellie

The lady who sat us down was rude but atleast the server was nice and the food was delicious

Amanda P. Fu

Great value for what you pay. The staff always go above and beyond to make the experience extra special for my family and I.

Carol Parisien

Awful service. Our waitress was friendly and overall okay albeit a bit slow with bringing us drinks and taking our order. Halfway through our meal we had a completely new waitress clearing our dishes and asking us about ice cream. The new waitress brought us our ice cream and our bill at the same time. There were 5 of us and she brought us one bill with all of our totals lumped together. We had explained to the first waitress how we would be splitting the bill and who would be paying for what. This was a waste of breath as the first waitress finished her shift without telling our new waitress our arrangements. It would have been appreciated if the first waitress at least told us that she was ending her shift and new waitresss was taking over. At least we could have explained our bill plans to the new waitress. Also, we mentioned to the hostess that we were here for a birthday celebration. No song, no candle, no shocker there. Incompetent staff all around today. Definitely no tip for this subpar service.

Dave Cort

Fair price, good food!

Gary Lim

Came here for lunch with a group and service was really slow despite us pre-ordering ahead. ????

Cam Cunningham

Had a lasagna and it was good. I like all the sides that come with the meals. Salad, bread and ice cream. Service was good but a bit slow though.

Teri Druar

Service

David Rea

the best way to have their coffee is to put half scope of the vanilla ice cream in it instead of coffee cream. try it and you will love it.

Jas Bhachu

Food was good and prices were reasonable. Service good and staff friendly.

timothy chan

Went as a birthday lunch, had an absolutely wonderful time. Manager at the front door was nice and professional. Charlene is the best waitress ever, we were somewhat rowdy but she had been very kind and worked quickly. Food was good. Love this place since childhood, never disappointed.

Esar Cheema

Decent spaghetti with varied selection. Salad and ice cream are included but not great. Good place to bring kids for sure.

Bradie Canadian

Satisfying grub after a day at Watermania. The food was okay, the service was good.

Ashton Ostrander

I love The Old Spaghetti Factory! I've been to every location in the lower mainland and have never had a bad experience. This is my mom's favourite restaurant, she never gets bored of it, and she has high standards. The servers are always friendly and the food is delicious. I love their "It's all included" which means you get bottomless fresh baked bread, and with every entree a soup or salad starter and a scoop of ice cream (vanilla or spumoni) for dessert. Love their decor with the stained glass and their patterned, mis-matched dishes, and the historical photos and classic movie posters in the washrooms. Would definitely recommend.

Mayfair Place

I have been eating the same dish here for 25 years. I never tire of it.

H Graham

Good food at a reasonable price, full course meal approx. $13. Service is always excellent.

Mehrdad Arastoo

Very good food, speedy service and very polite staff following health protocol and social distance! Recommended!

Courtney Prowse

Nice and relaxing atmosphere. Good deals - free bread, soup, tea/coffee, and ice-cream. Close to bowling and movie theatre.

Tracey Harrison

The food there at The Old Spaghetti Factory is amazing, the service is really good and the price is great. I would highly recommend to people who want a hearty meal that comes at a cheap price.

George Ellsworth

Service has always been good here, and lunchtime waits are minimal. Garlic butter on warm bread is great, and the food is pretty consistent and tasty.

Christine Kwasnicki

taste was average, no wait time when we arrived at 7:30

Leona Lee

I came here with a group of 8 and was seated quickly since we called ahead when we were 10 mins away. However it wasn’t very packed when we arrived anyways for a Saturday lunch. Our waitress was very friendly and after she took down our order the appetizer came quickly after. However, the entree did take awhile to come out. Probably 30 minutes that’s the reason for removing one star. The pasta portion isn’t family size so make sure to order one per person. I made the mistake of ordering one to share with my mom but I was still heavy after and I’m not someone we can eat a lot. Also we got ice cream in the end and it tasted icy like it have been in the freezer for too long. Overall, delicious food but I didn’t like the long wait. Also there is outdoor seating but there were no one outside even on a nice sunny day as you can see in the photos.

Douglas Lau

Food was not fresh. Staff was friendly. Manager was smoking hot!

Chris U

The place is good with a great staff. The food is good for the price, that ia cheaper that other restaurant outside happy hour.

msm oosey

Tasty pasta and place to hold birthday dinner

Pinky Jagait Sobti

Love this place. The food is great and reasonably priced. Awesome place to go with the family for a nice cozy meal. And the bread is amazing (and also unlimited)! Service is also very good. The only downside is it's usually crowded with a significant wait (probably because it's right beside a movie theater).

Ryan McLeod

Service was excellent... Food was average... Alittle bland, but it's pasta.

haggus6756

Going for dinner tonight. Hopefully it will be as good as it was last time! Love this old school place! Excellent service! Just the right spice!

Jason Thompson

just ok, spaghetti tasted the same as store bought, sauce was just okay too, services was good though.

WingTat Chan

Great place to go before a movie. Fast and friendly service. Not fancy but good.

Pascal-Ambroise Arnaud

Good casual place for spaghetti. Awesome place for large groups or parties as it's very spacious. For the price, you get a appetizer, entree and dessert with complementary tea or coffee. Usually a wait, make reservations if you have a large party.

Matthew Fox

Good food for what's worth.

Vikram Dutta

No surprises. Food is ok and service is ok. no wow factor

Pamela Swanigan

Dine in

Sargunpreet Singh Khurana

Fast, friendly, great food

Janet Sinclair

Nice river location for after dinner stroll.

Raylene Shiminousky

The food and service was as expected. We came here for a Christmas dinner with family. The service was adequate. The lighting at this location though is so bright, you feel the interrogation will begin anytime!! We felt rushed although it wasn’t too busy!!

Dawna Tschirhart

Been going here for decades. Friendly people. Warm greeting. Fast service. Food a bit disappointing. I had chorizo penne which wasn't as spicy or tasty as expected. My wife had lasagna which seems to not be the remembered thickness or taste. Will likely go again but have spaghetti.

Ryan Stafford

Food is ok, service is ok. Nothing to write home about on either front, but it's cheap. They are good about dealing with birthday parties and are happy to handle your cake for you.

Jerry Rentuza

Prices went up, quality and portion went way down. Just not worth it anymore.

Dominic Nickel

My favorite place since I was a kid when there was only one at downtown vancouver

Chris Burgess

Loved the food here. The staff is so kind and patient. They customised the food per our choice and made sure our was experience wholesome. BTW they have wonderful interiors and awesome location.

Michael Malihan

Good food, but I need to wait 20 min for the table ????

Eric Peng

Always serve quality food with reasonable price. Love the atmosphere.

M. Tron

A peaceful patio, especially on a warm summers night. The food and drinks were fantastic and the service was a perfect place for our family. Will be back again and again! Thank you!

Janice Carter D'Amico

Unless I'm getting paid for these reviews this will be the last time I review Google stuff. Anyway, this resturant was great I love the menu options; completely affordable and the food is amazing especially the complimentary ice cream at the end oh and free bread with butter garlic spread its fricken bomb ???? highly recommend????

Ken James

Service was amazing. Food was very good as well.

Cruz Rodríguez Bueno

Lunch

Jim Filippone

Great price for the alot of food. A nice family environment and friendly staff.

Trevor Smith

Mediocre food at best. Pretty bland. Service was friendly though.

Scott Easton

Usually quite fast, and a very consistent meal. It can be quite busy so if you're watching a movie it's best to go early. I recommend the red Thai linguine.

alisha grootendorst

This place is amazing! Atmosphere is Covid-19 safe and cool, the staff is also really friendly. They know what they’re doing and what they’re talking about, and you can tell making the customers happy is their main priority. Food is pretty good, some italian classics, and for their prices it’s 100% worth it. Our favorite dish is the Clam Chowder! Yum!!

Karim Mansour

Went for lunch, Dec21st. I had to knock on the front door at 11:32, to get in. Hours are from 11:30!! Meal was good. Coffee was just warm, not hot. Also, your front door hinges need oil.

Neill M

Great food and service, always. Busy on the weekends but worth the wait.

elahe tavakol

The homemade bread ???? and butter are really yummy You have choice of salad or soup for starter The main dish spaghetti ???? was good but I personally prefer their pasta Their ice cream is not too sweet and you mostly feel the flavor Their tea was great and special way to serve it

Diane J Curtis

Very nice waitress good food

Jp

New server was being shadowed by an employee who was doing her last shift. They did a superb job of ensuring we had a great dining experience. the food is well prepared and was enough to ensure we were full when finished our spaghetti meals

Sunny Yerra

Classic restaurant. The decor really make sit feel different than other restaurants. Pasta is tasty, from the lasagna, seafood alfredo, and the chicken parm! Bread always arrives fresh and the garlic butter is delicious! Staff is very friendly and check up to make sure you are satisfied with everything.

Judy Dodunski

I found the service very good and we were a large party of 30 guests! Food was hot, tasty and good size serving.

Damian Venture

Food was decent albeit a bit slow. However when it arrived we were satisfied. The clam chowder was like warm but it was tasty. Overall I think I enjoyed the meal! Service was friendly and the atmosphere was good. Plenty of parking available, after all it is in the middle of nowhere!

D Y (貓の移動城堡)

Always a favorite place to eat bread and icecream included in every dinner. It's great service and value.

Sandi McGill

Had the back ribs with tortellini and it was very good and filling.

Ching Chen

Very nice waiters, not crowded during lunch

Kyle Tam

Overall good experience. The restaurant was run efficiently and the waiting staff were kind to us. Pretty average prices get yourself bread, soup/salad, pasta, ice cream and a coffee which is a win overall. Quality of the food was good as well! Did not have to wait long for a table on a Sun evening.

Alan Lau

Best pastas, quality of the food is too good.

Sidney Chan

Being a regular here myself and my friends were treated horrible. Our waitress was rude and wouldn't give us bread until we ordered. Said she would charge more if we dont order. She was rushing us alot. Horrible service

sweet and sour

Great food, good service, I went when it was super busy.

JASON Ling

Awesome food and service, had a great experience and will come again :)

Bree Kingzett

Love the bread and pasta. Saw a guy try to fight someone last time I was there. Food and entertainment

Jerry Chang

You’ll never be let down if you’re expecting cheesy pasta and tons of families. This place is an institution.

Camilo Master

Even when they don’t seem to have all the staff they need, they were very polite and friendly, service was really fast. My only complaint would be the cheesecake I ordered, it tasted like one of the things you find at the freezer section in the supermarket, and the plate itself seem like it has been handled by many people because it had fingerprints all over the edges.

Ryan Rossum

Pretty good Italian style food at reasonable prices.

Shravya Shree

Ambiance and food is awesome. They will give complimentary bread as soon as we dine in! Food arrived super quick. Friendly staff.

Mikael Harvey

I mean, spumoni ice cream. Need I say more? The pasta is aight.. Honestly I had way better but it's comfort food. It's never bad. I mean who doesn't make better home made pasta? You go for the sit down experience and if you have a wood fetish and want to eat pasta in 1978 décor like you're in a mob movie. Paper menus. That says enough. It's good. Just go. Lol

Angie Liu

Their customer service is ABSOLUTELY TERRIBLE!! They are completely understaffed! When you arrive to the restaurant it takes about fifteen minutes to be greeted by a hostess as there is never anyone at the front table. I don't even understand how this is a problem because when you are finally showed to your booth after another ten minutes of waiting for them to prepare your table and analyze the surroundings you'll find that there is rarely more than five families dining in the restaurant. I once called in to make a reservation and the host that answered was very hostile and rude (quite frankly it sounded like he didn't enjoy his job very much). Overall their food is pretty alright but they're lacking incredibly in the customer service department. That is why they are receiving a 1-star rating from me.

Gagan Bal

Always good, always consistent. But very surprised at the cost of my 1 year olds meal of $11! (not including tip) A kids chicken strip and broccoli $10.90? Outside of that, been an TOSF customer for over 40 years and will return.

Natalia Hutapea

Decent place to take your family, don't expect a quiet meal tho. Shockingly good Clam Chowder..

A Q

Ordered the Vancouver dine out to go online. It is so convenient to do a curbside pick up. Well-packed with the secure seal. The portion of the spinach salad is so big. The quality of foods is as good as usual. Would definitely recommend it!

Bryan Chen

We go there because of previous reputation. Feel so sad that such a great restaurant hv chosen to distroy itself by serving such bad quality food. It's the first restaurant I went for Italian food. I like the spaghetti dishes so much that I return year's after year. The food quality has gone down hill but still eatable so we still go there. Recently we went again and order our beloved spaghetti dishes. First, the portion is very, very small. You can finish eating with maybe three mouthful. The sauce supposed to be clam sauce, but no clam can be found. It tastes like thicken cream of mushroom soup. The graded cheese which always sitting on the table now hv disappeared, we hv to ask for it. The $14 dish (around) is so small that we hv to finish eating all the dinner rolls to fill our stomach. Not a good dinning experience anymore.

L Kingley

Fast and friendly staff highly recommended

Ed Robinson

Fantastic food, drinks also well priced.

Ken Jang

Good food,Good portion size,reasonable prices!!

Jordan I. George

Service was good and my plate was filling and tasty

Janice McCormack

The food and the bread is rather disappointing. Would not recommend.

Simon Andrews

The wait was long but the service was great. The food was good and the atmosphere great. (Richmond location) we will definitely back again:)

Vaughn Sandquist

Service

Bill Lee

Great food and quantity for the price. Nice and cozy environment as well as great service make it one of my fave places for dinner nights out.

Willem Geelen

Great value meals. I had the lasagna and was pleasantly surprised.

Naiza M

Good food, good prices, family oriented

M. Tse

Dinner

Sarah Symons

This place isn't too bad. The food tastes okay, the drinks are good. The restrooms are pretty clean. This place is pretty good. It also has a kids menu with a colouring page.

dave B

It's been a while since I last dined here, even before Covid. Front person and wait staff were friendly and professional. Good selection of pastas followed by a nice simple treat of your choice was enjoyed. This recent revisit, unfortunately, my upgrade to a Caesar Salad was the worst Caesar Salad I've had in decades. The salad was swimming in dressing. It actually looked like a child made it, sorry to share. Sad how it was made and sad how it even made it out of the kitchen. Oh well, I put the salad aside and saved my appetite for my pasta entree which did not disappoint.

Luke Y

Family and I love to eat here as the environment is quite good, service is above average and the value is fantastic. Big plus is it is so kid-friendly... really makes it easier to relax and eat a meal being at a place that understands and caters to the complete family.

annie Cueto

I've been coming here for my birthday for 19 years. Good, inexpensive food. Not the best you've ever had but always yummy.

Brian Magill

Always one of our favourite places for pasta and more. We like the richmond branch since the servers are quite courteous and presentable. Very good food, from seafood alfredo to the classic spaghetti with mushrooms and meatballs. The appies are good too. Like the ambiance and how they handle customers ????

Nicholas Quintillan

We knew that there would be a longer waiting for a big group of us during Saturday so the 30-minute waiting was fine. When we got seated, we noticed that the table and some utensils were dirty so we asked the staff to give us some clean utensils (though she gave us the wrong utensils...) cleanliness needed improvement. Ordering food was fine. However, perhaps it’s Saturday and the staff who served us had a very long day, when she put down our plates, we heard big sound of platessss hitting the table many times. The spaghetti with cream sauce and the Lasagna were a bit dry. It’s not our first time to visit this place but we were quite disappointed with the food and service. When we ordered dessert, some of us ordered vanilla ice cream, some ordered chocolate ice cream and some ordered mixed ice cream. We were not happy that the staff didn’t inform us there’s no plain chocolate ice cream when she took our order. She only explained to us when we asked right after she put the mixed ice cream on our table. She could have told us beforehand then we would have make another order. We ordered some tea and coffee. Coffee was very nice but the water provided for the tea was not hot. TEA needs HOT WATER. These may be just some tiny little things to some people, yet it’s the manner and service that matter. An Update after the meal and the feedback I sent to the restaurant: I really appreciate the follow-up the company did for us. I’ve received a call from the old spaghetti factory (Richmond) to understand more of what happened the night we visited there. I’ve also received some gift cards from their staff. I’m very thankful for how serious the company takes for customers’ feedback. We will definitely go visit the restaurant again to see the improvements.

Thomas Lee

It was great, five minute wait, everyone was friendly and our server was new, Alysha B. you were terrific. Water filled without asking, our meal came fast and was hot and delicious. We didn't have to wait for our bill which is sure nice. Great job everyone! Highly recommended! ❤️

Louisa Farrell

Exactly what you expect, that's why they have been around for years. Nothing fancy, but very dependable especially if you are bringing kids. Gluten free choices available too. Family friendly pricing

Richard Lee

Friendly staff. Very children friendly. Great for family.

Phalisha Xioulin

Terrible food but the waiter did his best

Joruro Jobana

Friendly staff and great food ????. Lunch is good value for your money.

Superdaddy

Nice cosy place... Liked the food:)

Welsh Streetracer

Dine in

Drew Guerra

Food is alright but it’s great value cuz the portions are fairly big so you definitely feel satisfactorily stuffed!! The wait for a table can get a bit long if you catch the crowd. I’d recommend either come a bit early or a bit later to avoid the crowded wait.

Toshio Shimoida

I see they celebrate everyone's birthday but they did not do this with us and the waiter was not friendly

Mellissa Brendt

It was a good experience during my visit here . Things change compare before due to covid and they were compliance implementing their protocol to address covid issue. Dine in is still the best compare to take out or pick up as food quality affects it all.

Diana Brown

Good home style pasta and salad. The place is large and and hold a large party on short notice. The service was friendly. Will go there again.

Joe Chan

The service is a hit or miss depending on who you get. But the part that never disappoints is the price. I always look forward to a full meal at Old Spaghetti Factory with the appetizer, entree, & dessert. Their sourdough bread is still pretty darn good with that garlic butter. To be frank, you can't go wrong with any of the food they have on their menu, they all taste so good. And you will always leave will a full stomach.

CoCo Tasi

LOVE IT. OSF are always my favourite restaurants. Great food, drinks, and they even come with ice cream.

Urban Youtuber15

Our server tried but couldn't get it right in many areas, and we were not impressed with the food quality.

Lisa castilloux

Good 'ol delicious spaghetti meals and awesome staffs!

Darcy Watson

I love this place! Cozy and family friendly.

Trina Lui

Park and eat

Sh4dowHD

I love that soup or salad, bread, ice cream and coffee are all included with your meal. I don't care for the pasta here but the ribs have been good on occasion. I've found the food to be a little inconsistent. The service has always been good.

Erin Joy Turkington

This place is great. Simple filing food. Good value and close to the movie theater.

James Liu

Doesn't worth the money they charged . Portions are too small, like kids menu. Salad included is just pre-cut lettuce...Taste is nothing different.... definetely don't go again

Malcolm Lee

Good food at an excellent price!

Sarah Closson

Food is mediocre but price is good. Service is good too but avoid the busy hours as the wait times can be ridiculous.

John

Much more pleasant than the Gastown location!

Nikita H

A very good place. Ample parking, very low pricing such as their all included specials. Fast and friendly service. Great tasting foods. Overall, very hard to beat.

R “Jokeracing” Z

The soup and service is divine in all locations I've been to. I tried the meatball and spaghetti and was a dissapointment.

Clarissa Johnson

We want back to the old spaghetti factory. The food was good as always. The manager Matthew and the waitress Emily were very friendly. Good food, service is excellent. And the waiters are super nice.

Santosh Dhillon

Excellent service and food

Keane Tait

Friendly and courteous staff. I enjoy taking my family here on our movie nights. Kids really enjoy the atmosphere and the food, especially the ice cream.

Hernandez Senor

Great food and service. The serving size is good also. Awesome place for a family.

Kevin Pedde

Decent place for kids, I personally wouldn't recommend it. Food is satisfactory not bad but not great

Joseph Neely

Even though very busy on a Thursday evening the wait wasn't very long. The service was excellent, from the hostesses to the waiters. Very polite. friendly, personable and professional. The food was very tasty. Meal comes with a bread bun with butter or garlic butter, beverage, soup or salad, entre, and ice cream. EXCELLENT The decor with its stained glass and wood is very pleasing to behold! Highly recommended.

Ena Point

Meal type

Ethan Bacungan TMT Auto (Pitt)

Expensive and their pasta isn't that great!

Leah Hallgrimson

terrible food, had service and the restaurant smelled of urine. upon leaving I used the restroom and discovered the source of the smell. most disgusting bathroom I've ever experienced in a restaurant or gas station

Lara Holanda

My favourite is chicken fettuccine alfredo, soo good.

Hoi Humble

Best service I've ever had for years from our waitress Emily, really friendly and sweet :) I know she was smiling the whole time even underneath a mask ;) Also food/price are excellent , definitely recommended!!

vijul seth

Service is excellent, food is delicious, lots of parking, overall great experience. I would advise a reservation, as there are long wait times without one. Edit: minor punctuation

Finikyfaefinwe

Great value, kids love the food, dalad has improved (not so garlicky). Love the combo menu cause we get a main, salad or soup, tea, dessert. Portions was perfect for everyone!

Joseph Noel LeChasseur

This is a well run restaurant manager has been there for years

Satch Lam

Carly was awesome! Very accommodating with all our needs! I’d eat here again just because of this amazing service!

Dafne Delgado

I loved the food, the service and the attention. We asked for a cheesecake for my son's birthday and they were really nice.

Skeletor

Service is great!!! Food is okay, massive portions, on the bland side, but the drinks are awesome!!!

Julie Ratcliff

Awesome pasta and other entrees. The meal deal is all included. Good services.

Lisa Cain

The food was really nice and delicious. The staff were really nice btw can i get douglas’s number? :))

Walid Wahba

The service was slow but it was very busy so that's understandable. The food unfortunately was not very good. Undercooked and hard lasagna.

Eugenia S

Dine in

Charlotte J

Nice food and services

Shaun S

Everytime I've gone the staff are rude, it's a long wait to even sit. It's next to a movie theater si it's always packed

Haeun Park

Great to come back after not dining here since pre pandemic. Service and food always good

jeff spence

Excellent and reasonably priced food, good menu selection and very nice decor

ferron greer-polkow

Being a long-time Spag fan, every visit is like enjoying a meal with an old friend.

Anand Ramaswamy

Classic old spaghetti factory style. Good place to eat.

Selena L

The price is right... the staff is usually pretty good and the food is mediocre. They have a great deal for if you are going to the movies worth checking out.

Neil Pin-Xun Wang王品巽

Service was horrible. Hostess chucked the cutlery at us, drinks took forever. Never did get side dish for bread and mains were lukewarm and tasteless. I hate this - used to be one of my favorites. :(

Peter Speers

Just an Okay experience..

Matt Oviatt

Fantastic experience! Went on a Saturday night, and as expected was fairly packed. The wait was about 20 minutes, but with the bowling center and AMC nearby it wasn't a bad wait. Food and service was great! Really loved the pasta, semi-aldente (if that's a word) and decent portions. Seafood pasta actually had a lot of shrimp, which was a pleasant surprise... maybe I've been disappointed too many times. Kids were entertained with the crayons and their paper placemats to scribble on. Lastly, pasta dish ranged from around $13 to $20, and included soup and dessert! No complaints here. Highly recommended and will come back every time I visit Richmond.

Alex H

Food is reasonably priced, staff friendly, family oriented settings.....good stuff!

Sterling Parsons

In for a quick drink. Great service and amazing Bellini

Imrahn Remtulla

Meal type

Raven Song

Take out

Madhawa Vidanapathirana

The stars represent the consistency of the food - it doesn't differ from day to day or even from Canada to the US. Their food and drink prices are very inexpensive, especially the kids menu. It's all inclusive for kids and adults with bread, soup or saladn and desert as well as tea or coffee. The service is always good. The food is not gourmet but have never had an issue and as I said you know what to expect every time. This particular location has some historic items and it's close to the steam clock, so make sure to stop by for a visit before or after lunch or dinner!!!

Binyu Xu

The food here is sad. The mussels were very salty and not fresh at all. Another appetizer was overly oily. Pasta is just ok. Ice cream tasted artificial flavor. Even McDonald’s is better option than this. Will never visit again.

Richard Biggs

Great place to take the family. Combined with the bowling alley next store it makes a great family outing on a rainy Vancouver evening. I have been here a number times over the years. Good food for what you pay. The ribs our good as well as the New York steak. Just don't expect 5 star food for 4 star prices. As I said the food is only 4 - 4.5 but the prices are more reasonable than many places. The service is very good and the staff is friendly.

Kris Dickie

Food was amazing! The meal price includes everything! Salad, entree, dessert and drink. Very nice place!

Jay Why

Dinner

Echo Lau

Wasn't expecting much and got even less haha. I'd avoid. Food is below nothing special. Feels microwaved. Bread was okay.

Stephen Chiu

Great place to grab a tasty meal before a movie, bowling or laser tag. Excellent value and service ????

Markus David

We had a very large group and they did a great job with getting the food and drinks to everyone which is not easy to do! Food was what I normally expect.

T

Dinner

Valerie Carriere

The foods are really amazing, I like this restaurant so far

Kevin D

Service

John Evans

Great food and the staff is always super friendly!

Gavin White

Yes the menu says that it's all included, unless the waitress just doesn't bring the included items. The food was.. well not good. My 5 year old wanted to throw up while we were still there. This is just another place that use to be good but just isn't any more. Won't be going back.

Shamir Karkal

Great place with movie coupon deals and lots of parking.

Sahib Mroke

Great pasta entrees at reasonable prices!! Good service,too.

GSB

Good service, cheap food, free parking and kid friendly. Food is a bit on the salty side

K R

Good food and service. Excellent family restaurant.

Chyna Nguyen

A family restaurant. Friendly staff members, good food and very reasonable price.

Melil Hodgson

Great restaurant amazing service good quality

James Zickmantel

This spaghetti with clam sauce is really “clam sauce” w/o any eatable clams inside. This is easy to make at home; you won’t come to this place for it. Not recommend it

Temma Chow

The bread was served hot and fresh. Salads and soup choices were yummy! We came in with 7 kids while half the restaurant was being used for a party. The service even thought the place was slammed was awesome. Very good servers!! The kids loved the pizza and pastas from the kids menu. The lasagna was awesome. Would totally recommend. It was also affordable for a family with 4 kids.

Jafar Sadek

Excellent food and service. I'm not a pasta eater but there was a wonderful cranberry goat cheese salad!

Maria Mainart

The taste of food, the atmosphere, and the service are all exceptional. I felt happy to be here.

Kitty Charlie

Always consistently good food.

Katrina Goh

Good value, delicious food. The atmosphere was nice and staff were attentive. Would recommend.

Vincent de Dios

Decent food with good price. Always nice to have all inclusive ice cream!

MAX JD

Our family's friend suggested to have our lunch here and I am not regret to accepted. Nice old style interior design and warm staff. Quality of foods were good but I believe was not enough for an adult to fill you completely. So probably you will need to have some more sides to feel full, specially if you are food lover and eat a lot like me!! Extra Parmesan cheese available upon your request. Also bread an salted butter was provided as appetizer.

Denzil W

Amazing food for a great price!

De66ee Gerrard

Family friendly restaurant with a no frills menu. It’s very cozy and nicely decorated. Good service. $15+ menu included bread, soup or salad, pasta dish, hot drink and ice cream. $6+ kids portions are large and also come with all of the above. You get what you pay for, so don’t expect freshly prepared Italian pasta. It’s definitely good enough to enjoy. I do wish they had at least one other soup option.

Glen Scymanski

Service

Christine Chan

Dinner

Toshi Shimoida

Food are generous sized portions but average in terms of flavor.

Dane Di Piazza

Our server was awesome and the food was amazing. Between three people, we filled up on two meals which comes with soup, salad, ice cream, and drinks. Even though we only ordered two meals, the server gave us an extra ice cream at the end.

Joyce Grace

Good value. We had a lunch lasagna, soup & salad & it was all good. I like the ambiance of this restaurant.

Nikkie Floyd

Usually pretty quick, decent food, a couple of excellent servers there

kellie Broderick

Food was meh ... Service was good. Good for kids. Taste like microwaved pasta.

Diana Morris

Host and manager are rude and disrespectful. Disappointing. New West location much better.

JC Elliott

Awesome. Great food. Nice char on our grilled chicken. Awesome service by Kloee. Nice atmosphere. We will be back.

wajma fayazkamal

They have changed their menu. 2nd to last time I ordered from here they told me they no longer have the clam sauce. Today I ordered again and this time they say they no longer have the red mushroom sauce it's a cream sauce. So I went with the meat sauce with sliced mushrooms and it was very spicy hot. Not happy not impressed. That's the last time I order from here. Lost my business.

Rachel S

Reasonable price, for reasonable menu. Spacious venue for family ???? and friends.

Riley S

Consistently good food and excellent value. Service is great. Expect a line up on movie night.

Erica Ngan

Not bad for a quick bite. It's good they keep giving you loaves of bread because sometimes it can take a while to get your order. Garlic butter is very good though.

Giih Figueiredo (Giih)

Great bang for your buck Good food Wait times can be crazy though

carol wright

Good value. I enjoyed eating there.

F S

Consistent with the other locations. You'll get what you will expect to if you have been to one before.

Janice Chan

Excellent service, food and value. Thanks to our server Fiona.

Ray R

I'd had bad experiences with this chain in the past, but this branch did a fine job. Our waiter was also very attentive.

Rob May

Cheap food good place for a group

Suneesha Arora

Our very helpful server deserved his tip...new and willing to learn, we liked him. Food was not quit up to standards for Spaghetti Factory with very runny sauce and sage on our ribs which were unevenly underdone ..even cut back from 2 butter to one. What's up SF?

Alan Michael

Chef Mathew was great. When i raised a concern, he addressed it to my satisfaction. Way to go.

D Sharp

Very good service and was not rushed even though it was almost closing time! Friendly staff amazing service

Monica Z

There's a variety of selection of meals available. Plenty of free parking. There is also an outside patio at Richmond location. Food is ok. The wings we ordered had no celery garnish on the plate except for a leaf of lettuce. thus made it look bland. Ice cream and coffee/tea are served after our meal which was nice.

Melody Leung

The food I ordered was alright. The place seems to be always understaffed. You don't want to go there if you are in a hurry.

kapd KapdBe

Always good! My mizithra addiction keeps me coming back.

Sigfredo Cuevas

Absolutely love the food and the location. Like the Langley location I love to eat and then watch a movie afterwards. Sourdough bread and whipped garlic butter... so good.

Miranda Kennedy Smith

It's okay...choice of restaurants are limited around this area.

Jaswant Singh Bhopal

Eh...the service was mediocre and they seemed short staffed. Food and pricing was ok. Might come here for pick up order but that's it.

M R (cndn_hippo)

Valentine's Day menu...well duh;) So, let's start out with a rustic feel in a nice clean and cozy room. The soft lighting makes a romantic setting for a dinner for two. We had the chicken parm and spaghetti w/meatballs. Parm was delish but partner was meh with spicy meatballs, spaghetti was good but maybe just a tad more sauce would of made it thumbs up great. Sauce is yum. We started with the bam bam shrimp which was just the right amount of spicy and sweet then ended with tiramisu that satisfied. The menu options were many and the cost is reasonable for 3 courses. Overall, the dining experience was a beautiful one, server was attentive and will definitely return to try other menu items. Thanks!

Tn23

It was really hot inside and the service was very slow, could have been just a bad day! While the service was slow, the server was very friendly and a joy to interact with. The food is decent.

Tres Bien

An all time favorite place to eat right next to theaters, good food and friendly service

Jared Bayley

Dinner

Abraham Tang

Food service is good and above average.

Naveen R

It was ok, it filled the void but I didn't enjoy the salad or spaghetti. The fresh bread was yummy.

Varun Talwar

Had a steak sandwich was burnt. Fries were ok.

William Payne

We greeted by the restaurant manager friendly and professional service was awesome the food was great freshly prepared and delicious yummy service was awesome and professional highly recommended

Ben Odynski

There was a hair in my drink, bugs in my girlfriends drink. The waitress spilled "dressing" on our table then didnt clean it up properly. 20+ miniutes just for water to come to our table. This only gets a 2 star because the pasta's we got were par. So good on the kitchen staff, shame on the rest....

Brian Mansell

Reasonably priced, good service and good food.

tik tik chin

The service was incredible, our waitress was so friendly, plus the food is incredible!! I've been going to the Old Spaghetti Factory since I was a kid and I've never been disappointed! You get so much food for such a good price!!!!

Robin H

Good food, really quick and great prices. Gotta love old spag factory.

Reginald Ham

Nice setting for a family dinner outing... our server did a wonderful job accommodating a party of 8 and all around customer service was A-plus!!!

Susan Willows

The venue is convenient to the movie theatre. It was nice and quiet inside the restaurant. I had the tortellini and it was delicious. My 2 friends enjoyed their lasagne and spaghetti too. The dinner is very good value. There is the salad or soup, the main course, beverage, and ice cream for dessert.

Leinad Liu

Great food considering but one of my favorite pasta dishes, linguine with prawns and a spicy Thai sauce is no longer available so that was disappointing. Otherwise, there's an outdoor patio which is fabulous in nice weather

Josh Yook (WinterBox)

Good location and friendly staff. Food is usually good.

Carol Erkila

Very nice atmosphere great service. Penne as good as in Italy. Yum

Rendell Roberts

I have been to this location many times before, and this has to be the worst experience I have ever had. I understand that it is boxing week, and a Friday night, so I expected to have a longer wait and slower service. However, it is unacceptable to be given dirty menu filled with oil patches and spaghetti sauce, and utensils with food still stuck on it. It completely killed my appetite.

Borislav Grigorov

The spaghetti and meatballs are abysmal. The meatballs taste like iron and are incredibly soggy.

Robert MacDonald

Friendly staff and great prices. Kid friendly too. They even bring kid juice with a kid and offer ice cubes for the soup. Crayons too!

Maciej Kaczor

Great experience...food was amazing and service was spot on!

John Holmgren (Birdman)

It was a long wait for a seat, but their appies are excellent. Try the mozza triangles!

R Diaz

Meal type

Keziah David

It was loud and crowded ... the food wasn't bad ... everything you would expect from the Old Spag

Alex Wang

They offer the best bang for your buck as they offer you complete meal for one low price

Rays Yu

Needed a quick family meal before hitting the ferry. Staff did a great job of getting us fed and billed quickly. Food was well prepared and correct.

Lucas Lawrence

Reasonable prices & great Italian food.

Thomas “Lance” Turner

Very rarely have enough servers even when you book a large group in advance.

Alberto Carlos Garcia

Always a good experience here. No complaints so far in the many times I’ve been back.

J

Great service, good food, nice atmosphere ☺

William Sz

Service is all right, but the pastas have always been over cooked. Tasted like sauce out of a can.

Greg T.

Good for large groups (in non-COVID times)

Timothy Taylor

Not bad.

jc chin-gon

Excellent customer service and great Spaghetti and meatballs and Lasagna!

Julian Figueroa

Good, run of the mill, restaurant food. Reasonably priced.

Henly Park

Good services. Plenty of bread before the main course is ready. Will go again.

Scott Wong

Had some family in from out of town and we had a great time at this location. Great service and quality food at a good price. Thank you!

iShazam

Was very impressed with the service and the menu card, in the form of a printed paper , with complete dinners . Food very tasty and served rapidly , we were together for a family occasion, and nobody went beankrupt either . All with all an excellent place to get together with family and friends

David Huynh

Had to wait 30 minutes to get the meal, and said that the pizza we ordered would even take longer... The pizza tasted processed and the crust was horrible, the soup we had tasted it came it was from a can.... Very disappointed in this restaurant and wouldn't recommend it to my friends... :-)

Blaine Diggens

The restaurant is beautiful inside i love the old looking chandeliers and the old fashion decorations. The food was really good. Our waitress was good for the most part other then she kept dropping something or tripping over something. The location of the restaurant is a little tricky to get to since there is nothing around other than the movie threates across. Overall had a good experience!!

Len B.

Very family friendly restaurant. Food quality is average but the nice ending bread, unlimited coffee and the spumoni ice cream for all keeps a smile on everyone's faces

Paul Penafiel

I'm from Taiwan, first time come here, This restaurant have a friendly staff and beautiful place，all is perfect. ☺️

ALM SECURITY

Love it good food great servers

Reda Escaros

Consistency with the preparation and delivery from the menu to the kitchen to the table; the pre meal bread and whipped butter, comfort food.

Marney Smithies

One of my go to places for just a nice bowl of pasta. Service is a hit or miss depending on the server you get but where else can you go in Vancouver for a bowl of soup, good portion of pasta, ice cream and unlimited bread for around $15 depending what you order. My go to order is the penne with chicken and it rarely disappoints here. Noodles are al dente, sauce is flavorful with the right thickness, and the chicken is usually pretty tender and juicy. Love the garlic spread for the sourdough bread.

Alon Elias

Family restaurant as always since my first visited in 1980

Matt Pavlis

I Really love this place. Great food.

Mikael West

Good foods with sweet services. Clean washroom. Dinning room is a bit dark, should be brighter in my view.

Jacob Guttman

Great place for family dinner, even with only one parent.

Dallas Singh

Terrible service, rude servers , my food was burnt food , my sister pasta was cold , had to ask for even napkins, water . I would never go there ever again.

Nick fararis

Had dinner here tonight with my children, parents and sister. We were a table of 8 and it was a crazy busy night. Our server Tia was awesome. Throughout the evening she consistently checked in on us and made sure we always had what we needed. She always had a smile on her face and was very polite. Our food came out in a timely manner and was hot. I have to hand it to the team at this Richmond location. For such a busy night we had a great experience. To be honest, I eat at the Gastown location once a month and I don't have very high expectations because of it. Food is never hot enough and service is average. Tonight, Tia really redeemed the entire chain in my opinion. She kept her cool and maintained great customer service throughout a very busy night.

Kevin Robertson

Good value for their lunch special, plus unlimited tasty bread.

Valerie Boucher

Great place to eat before or after going to the movies. The waiter was very friendly and my order was accurate. The food is very good, spaghetti tastes like spaghetti, unlike some places I know. Good value as well, "It's all included." Speed of service was moderately fast but can be slower in the evening.

Arthur Jin

Can't really go wrong with this institution but don't expect anything special. Good for big gatherings and to quench the crave for carbs. If you want something a little more special, check out Italian Tomato.

Marco Conte

My family Love's this location, we eat here often.

Chris Khoo

Warm and welcoming. Great food, really good portions! Awesome service! Loved that they offered beyond meatball spaghetti.

Martin Ridgway

Meal type

dvm

Amazing staff! Great place to celebrate a kids birthday.

Fiona Au

The service and food I received on my trip was really good. Maybe due to the odd time we went (3pm) so we had the place to ourselves almost. The waiter was just lovely, I wish I could remember her name but really friendly. Thanks :)

Maxwell Guy

Service was pretty good, very polite and considerate. Food was ok: steak was average, pastas were good, entrees were decent. Had to check the cutlery for residue though, that was an issue. Overall experience was satisfactory.

Iyeba Maclayton

The service was excellent. We politely informed the server that we were on a tight time frame for lunch and she took extra care to ensure that we got everything in a timely manner. The food was delicious and made it back to work on time.

Patrick Wong

What a nice comfortable place to visit for a casual delicious meal, service is quick and food is very tasty

Denise Fernandez

Ambience very nice. Food was delicious. The serving lady from Turkey was very nice. She took care of us very well. A good place to spend your afternoon.

Raman Bains

Good value decent enough food.

Selene Jang

It is a nice place. The food is so tasty. It's so worth it! ????

Helen Jordin

Dine in

sanjeshni singh

Great place. Fair prices, good food, friendly staff

Pooja Chand Malloo

Good food but not good service.

Milton González

They took long time to give us a table when they had a few disponible

Jocelyne Lin

Fantastic service! The food is absolutely delicious and the atmosphere is very charming.

Keita Bodrogi

Atmosphere is great, food is pretty good and the service is excellent.

Wa'el Hussein

Good food ok service very friendly people.

Denise Laakmann

Great food and service. The atmosphere was a little bit dim.

Nicole Lee

Meal type

Jenni Squair

Good food at decent prices! Can get busy after a movie!

Robert Boshaw

Great food. Lots of vegan options! Great service. Definitely will be returning for more.

Edward Molinar

Excellent service and delicious food.

Latif Ullah (Labcatz)

Better than I recalled the Old Spaghetti Factory being. A pleasant surprise.

Hao Xu

Service was good But the food was really disappointing 4 of us went all 4 dishes were not good.

Jordan Price

food was good but their utensil were dirty and there were small black specks in the water.

David J

This is my favourite place for group celebrations... (Birthday parties, etc). The service is always efficient and friendly and the meals, which all include soup or salad, bread, dessert and tea or coffee) are all priced well enough to bring great value to your dining experience. I have never been disappointed while dining here.

Jessie

Fair price and quite good food

W. C. Hui

Dine-in is back! The food is generally good and the price-to-value ratio is great - expect to walk out with belt loosened! Note that the bread wasn't as fresh the last time we were there (just start the reopen) but it could be the exception rather than the norm.

Josh Kho

Meal type

Michael Coderre

Pasta and kids loved it. Get some.

JACKIE CHEN

Kinda like an unfancy Olive Garden if you will. Come by during lunch hours to get more for your money with the Lunch Specials. They could sometimes be slow with their service but it really depends on how busy it is.

Jennifer Sing

Yummy free bread they give you!! Tortellini pomodoro is so good and love the pistachio ice cream !!!

Francis Bawasanta

Good (not great) food, very attentive service, good spot for families. The night we went, it was crowded and a bit noisy, and the food was delayed for about 10 minutes longer than normal.

Alan Moulton

Decent food...nice wait staff. The only thing I unfortunately remember was the most horrific young child just SCREAMING an ODD primal scream and the parents did nothing nor did the staff. For 10 minutes it was head turning annoying by all...

Reut Kaniel-Dahan

Came here for a team building night recently. My boss knows we love this location. The ribs are uh-mazing! Love the staff too.

MLee Larson

I came here I had to wait a long time for a table even though the place was empty waiter gave us attitude and came to the table twice I ended up chewing on my ice. The food was not very good either it tasted weird and overall I did not enjoy my experience

Its All Connected A/V

Good service, good food, good price. Everything is very tasty, from the bread to salad and main dish, and ice cream, oh yeah the ice cream!

Mr Cowan

Great atmosphere. Has garlic in majority of meals but were helpful in figuring out what was available.

D T

The mussels had waaaay too much salt. The broccoli is really good though if you like butter and cheese.

Lisa Smith

Food is great at an affordable, family friendly atmosphere with lots of seating. Would give a better rating except for 2 things- the old timey gas pump just inside the door is a fish tank, which I'm not opposed to. The fact that the water is so cloudy as to be grey though- disgusting and cruel to the one fish that was somehow still alive. 2nd thing- the card machines should offer options for tipping, but they shouldn't ask tip Y/N. It makes people think not tipping is acceptable, and servers currently make 1.15 less than minimum wage without tips. So unless the service is exceptionally terrible, tip your server.

Dave Menis

My boyfriend and I had a very memorable dinner. Thank-you Spaghetti Factory.

Ryan Eilers

We arrived just after the lunch special was over, but that wasn't a big deal. My wife, daughter, and myself all had spaghetti with meatballs; with my wife having the veggie meatballs. Minestrone soup was our soup option for the day and everyone enjoyed it, even my 3 year old. The server was attentive but not constantly bugging us, she considered my daughter being young and maybe needing ice to cool her soup, and the food was delicious. It wasn't super busy when we were there, so I am not sure how it is during a rush period, but we had no problem with our wait times for food or drinks. The ice cream at the end was tasty as well. I had one of the smoothie drinks (mango) which I enjoyed. If you bring a child, they are still unable to offer crayons, so bring your own if you want to draw on the placemats.

Katelyn Hart

Feels like a nice homey diner. Reasonable prices and a nice selection of dishes on the menu. Kids love the bread and ice cream. One of my favorite restaurant chains in the lower mainland

Gerry M

Great Lunch Welcome to Richmond. Traveling on our 39th. ???? Can’t go wrong with shrimp right? Sauce was perfect and the salad Colorful.

Nick Savage

Service was friendly and food was great!

Arshi Dhaliwal

Good restaurant. I really like the lasagna!

Abdel Hechavarria Diaz

Food is grade school children chef level. Good family gathering spot since they have space and you can be LOUD.

Samuel fDavid

Rustic and dark atmosphete but if you like that ambiance then this is your place, stained glass chandeliers. Food is good, portions are small, left still hungry. With the prices would expect larger portions. Staff is friendly but looks like they are juggling alot

Brandon Chan

Great meals. Large portions (you will likely have leftovers). Definitely worth going.

Scott M

Dine in

Ross A

Great

Aleksander Tsvetkov

Service was a bit slow but friendly. Good portion sizes.

Adrian Fung

Service is fantastic and food is delicious.

Steve F

Food was good service excellent dessert great I'd go there again in a Flash and recommend it to anybody

Richard W

Food was really good, but service wasn't.

R Harmer

The taste, cost and portion was good. The service felt cheap and my cutlery was warped and poorly cleaned. Even after asking for a 2nd, I believe they just tried to quick wipe and hand it back. There were crusted portions still on the fork. My "3rd" fork had similar issues. I eventually just grabbed one from another seating.

tinny tso

The food was pretty good. Our server was excellent. downfall was that a mosquito fell right into our food and we saw a grey mouse scurrying around.

Jane

Service

Kelv

The staff was super nice and the food was priced within reason and a good quality.

Jan Karlsbjerg

Okay it's not bad

H G

Kids love it. Not going to lie, but I came here for the kids. Three teens, all with cultured palates all outvoted me. I think it's the harmless cuisine they offer and the courses that attracts the children. Everytime we go there's a lot of families. It's noisy and crowded and honestly a can't find anything negative about the food. OSF has been in business for generations and they have the recipe for success. Don't make bad food. The bread, salad, soup, pasta and ice cream is.. Fine.. You know what I mean? Don't look for authentic Italian food or a quality Alberta steak here. It's going to be... Fine. Nothing that's going to offend the sensitive palete. You won't ever be disappointed by the food at OSF but you'll try harder to convince your children they're old enough to eat at a grown-up's restaurant next time. I will admit the servers were perky and friendly and even tried to track down some bleu cheese for my steak and horseradish for my son's steak. Great job staff. Definitely worth my 20% gratuity.

Rae Lynch

Good value with bread with garlic butter, appetizer (basic salad or minestrone soup), a main course, tea/coffee, and ice cream all included. The food won't blow you away but it's not bad. The place is super busy on Friday and Saturday evening as many folks from cineplex wander over so tip - make a reservation to avoid a jam packed sardine like wait. Once seated, I found the service to be quite swift and the food came very quickly. This can probably vary by the size of your group as my table only had 2 of us. For the table beside us with 20 people , they had quite the wait for their food.

The Last Krypton

Apparently if you just walk in and say you have a reservation even though you don't they bump you to the front of the hour long line up. Management here needs to remove their heads from their asses.

PEAKS

Great experience for my family and I!! We will definitely be back :)

Lydia Taylor

Needed to get lots of gift cards for our business guests, who were staying at the Holiday Inn. Called in to order the 50 or so gift cards and was told that they would be ready in half an hour. When I showed up to pick up the cards, everything was ready as promised. The manager was very friendly and showed appreciation for our business. Great people!

Yuan C.

Not sure about the pastas... But the baby back ribs were very good

Jordan Cheng

Good food at affordable prices. Value for money with plenty freebies!

Timtwoface (Timtwoface)

The food and staff here are lovely!! They have a really good online reservation system in place too to ensure you don't have to stand around to get a table. They just brought in a lot of new staff, so some of them aren't super familiar with the drink menu but that's such a minor thing.

Debby Parent

Great family restaurant, kids friendly. Big portion and love their all inclusive price.

Muruga Nandan

Good food and a good price - our server was very good as is usually the case there.

David Currie

Good price of the dish. The price is including bread, soup or salad, coffee or tea , main meal and dessert. Also delicious

Jaycee C.

The food is on par with other restaurants of the chain; not amazing but not bad either. Their all included soup, tea and ice cream is great as always. I took one star off from the original 3 star rating due to the crowd here. I've been to this location twice in two eparate weekends and you would do well to avoid during lunch/dinner hours. I've had kids (aka spawns from hell) with ear piercing screams both times taking up half the restaurant. While it's not the end of the world, we did get quasi-PTSD from the constant screaming. Tldr, average restaurant next to the movie theater that you should avoid on weekend peak hours.

Chince Bitch

Food was delicious and our server was prompt and friendly.

Turbo哥

Good deal with adequate food. 15$ will give you bread, salad, pasta, ice cream and a coffee. The quality of the food is what you would expect with the price. But it is a good atmosphere with good seating( sat on a table that used to be a sawing machine). Food came decently fast. Service was good. Great idea of a date night with dinner and dance.

Mr. M

Nice place, never had to wait long when it's busy, service is great. Convenient next to movie theater.

Ron Anderson

Spetacular decor, very old world feeling. In a busy location next to a cinema. Really good if you want a classy dinner and a movie afterwards. Very family friendly. The food was good italian, plus free coffee and ice cream.

Kelley Rooney

Why why why did I deviate off the regular menu choices? Don't get the rubber chicken parmesan, mmmkay? Stick with ordering the delicious pasta.

Gurdal Kanada

Service was good, but the restaurant is a bit cramped for space. It was packed so I think you could go down a couple table to provide more leg room at the tables. Food was great.

Anne Chua

Good food and personalized service.A regular so to speak.

Angus Dibri

Great cosy place with pasta dishes. Somewhere good to eat before your movies.

Izzy Martin

Food is ok. You get a soup, main and dessert for one price. Good place to bring your family. Severs are very personable and service is good.

Oliver M

our server told us that we couldn't have our dressing on the side for our salad. also me chicken was burned in some spots and tasted kinda funky.

Will Shaw

Due to Covid 19 i had to get my order to go. I was the only customer there at the time. Manager came out and talked with me and told me how sad he was to lay off all his staff. I can't wait until the pandemic is done so i can go for supper there again. Still the same great food and great value as always. Recommended.

Kiwi Meow

Great place for larger gatherings. Nothing bad, nothing particularly good, just your average pasta place. Free sourdough always good.

thomas H

Had a great supper with my mama. Nice cheesecake with unconventional sour strawberry sauce! Great location with many activities and Fraser River nearby.

Jen Y Leung

Can be really hit and miss but has very decent value. One thing you can always count on is the icecream! Oh and the movie extra is nice but I seldom go for that menu. I'd like to see a little Mor vegetarian or pescatarian option. Otherwise is a decent spot and as far as Richmond goes you can count on it always being there.

Homayoun Darvishi

Staff was great!! Food was what I expected. Good spot

Jennifer McLeod

Our waiter Mateo is amazing!!!!!! We went with 20 people for my nephews birthday and they were awesome to accommodate us!!! The service was quick and sufficient and food was good as always. THANK YOU OSF!!!

Matt Taylor

Good efficient service

Shaye

It was alot better then the Factory in New Westminster. Great service here. And I was actually allowed a tip option at this location. In the NW location we had to pay 30% whether we liked it or not and didn't give option to put in own amount. Haven't been back to NW location since but will to this one.

G Chow

We ordered the spaghetti with clam sauce and roasted garlic grilled chicken. The clam sauce spaghetti was bland. Salt and pepper didn't fix it. Packed it home and "repaired" it myself. The chicken was ok but the pasta that came with it was also bland and salt didn't fix it either. We also packed that one home. Minestrone was good. Sourdough bread was also good. I suggest to avoid any of the Alfredo/white sauces or pastas without sauce. I've ordered the pastas with marinara and the meat sauce before and they were much better.

David Rodjana

Had a reservation for a party of 9, for a friend's birthday. Service was terrific, however, the spaghetti was undercooked and the meat sauce was just constantly average.

Dori Michaud

Absolutely the best Old Spaghetti out of all locations in the lower mainland. My and my hubby were served by the great Emily. She was awesome :) Not only our food came out perfectly but her service was above and beyond, looking forward to coming here again!

Bob Hardwick

With a large group and one dedicated waiter he did a fantastic job! Food was very good especially the spumoni ???? only disappointment, couldnt make a Caesar but could make some funky, more complicated drink due to "technical issues"...

Tom Taylor

Great food and service, one of my favorite places for dinner.

Tony Y

Affordable spot for family meals and birthdays! By no means award winning food but great value for the money.

laura Perkin

The food, atmosphere and service were all incredible. When I ate there last, my server Charlene was absolutely incredible. She is such a personable, down to earth person. Thank you for being so genuine, and making my experience more than I could have asked for. Will definitely be back!

Ramil Huertas

The food was good tasting but it's never as hot as it should be. I got a dirty spoon, which someone replaced for me ????. However, you would expect someone checking when they're setting the table, no?

Charlene Lucas

Amazing as usual! Very covid friendly and service great!

Keith van der Wal

Affordable food, super nice staff and unique environment. Awesome place for families.

Patrick Hung

I usually don't review "chain" restaurants, however - in this case - I felt compelled to give this particular location some well-deserved credit. Old Spaghetti Factory is an old classic. Usually reliable, especially after a long day at the hill or after sports. I've been dining at OSF for over thirty years, and it's usually consistent most-of-the-time. This particular experience was better than we've ever had though. The food was perfect (for their standards) and the service was on point. Kudos to this location and the combination of things they got right on the night we visited. Bravo.

Toni Morrison

Waitress was fantastic and the food was good

Julia Gibson

Good not great but friendly staff and friends made it good.

J Zhu

The spaghetti is great

Luna Martin

The food is AMAZING & the staff are very friendly. The service was great & my food came quickly so I got to eat it hot. The waitresses made sure they were checking on me to make sure I got what I wanted/ needed immediately, while not being a bother at the same time.

Aaron Sigurgeirson

Went for a birthday and the waitress was awesome, the food was awesome, and it arrived at a good pace.

Matt C

The classic Vancouver family restaurant's location in Richmond doesn't disappoint. Still one of the best value meals you can get when out with the family. Bread, salad or soup and of course spumoni ice cream come with all the entrees including the kids meals which also come with a drink. Wish we had one closer to South Surrey!

Thumbs Up or Down

Good family restaurant. Can get very busy at dinner time so be prepared to wait. Best to arrive @ 5:30pm or after 8pm if you want to miss the rush. Great service at this restaurant.

sk Q

We enjoyed our meal for the most part but I had beyond meat meatballs and they were just awful! Even my dinner partner thought they were bad and he will eat almost anything. Great service from a server who was on his first shift alone (sorry, I can't remember his name), he did very well!

Gord Thompson

The atmosphere here is pretty consistent across all old spaghetti factory's. It's nice because I'm from Winnipeg and it reminds of that location.

Deena Ivany

The food was pretty good but no cutlery packed with a takeout order and had to wait on hold for almost 10 minutes when ordering.

Nick

Food is good, so busy though wait time is a little crazy

Sidney Sun (Lt Sid8)

My family has been going here for years and I'd say the service has been going consistently going downhill. The food is good and it is good value but they always seem to be short staffed. The last time we came here it wasn't even a busy time (4pm) but it took almost an hour to get our meals. The waiter took forever to bring us coffee, drinks, etc...

mike andrews

Great food. Always what you expect. Waiter was awesome.

Tyson Bodnarchuk

Great place service is excellent food is awesome

Patrick

Great place for families and grandparents to enjoy. Always excellent service with a smile. I have never had a disappointing meal. The prices are also reasonable. Lots of parking at both ends of the restaurant.

Luke Voaden

Can't go wrong with the Old Spaghetti Factory. This location is especially busy because of the hockey rings and theater near by. Come early or get a reservation to avoid a wait.

6830 Vhl

Love the value you get for the price. My parents love coming there when they come to the coast. The employees are great too

Anne CZ

I wish I could infinite stars for this place! I had just donated blood and felt suddenly faint when I arrived at osf Richmond. All the staff, especially Matt K. , were beyond amazing. First off, they provided me a table in a closed section for privacy and to recover. Matt K. brought me ice to cool down, ice tea to get my blood sugar back up, checked on me every 5 minutes to see if I was ok and made me feel comfortable. Matt K. and his team were so friendly, non- judgemental, kind, compassionate and genuinely concerned. When I felt better, I ordered the seafood linguine and the salad. The pasta was really good and the salad was very fresh. The sourdough bread came out piping hot and the spumoni ice-cream was the perfect finish. Matt K. and his team are very deserving of these accolades. Again...beyond amazing!

Todd Gates

They gave me lunch size lasagna at dinner which was chill of them. Love that spumoni too.

Noah Vandenberg

Service was good, spaghetti, not so much

Betty I

Quite disappointed, the spaghetti I had was watery, and the portion size is small. However, the service was great.

Shawn

Of course, it is not authentic Italian pasta, but the dishes here are pretty good and the size is pretty big. You also get a dessert with your order too, so I like the value provided by this place. Along with the rather amd family-friendly ambiance, this is a decent place to eat at.

R Razak

3 of us went and all 3 of us got sick the next day

Eric O'Connor

First time at the old spaghetti factory, food was delicious and service was even better, our waitress farah was super friendly and made this a pleasant experience for my family and I.

Nick Bennett

Good value, decent for, kid friendly menu, friendly staff.

Lynee Nishihama

Staff great,food delicious,quick service,great price!

Colleen Walsh

Great service and good food for the price; perfect when you dont want to cook

Todd

Always good food. The wait was reasonable given the crowd. Service was decent and prompt given the busyness of restaurant at that time.

Ric Hul

Always great time here! Service and food always amazing!

Darren

Paid for a takeout order to be picked up at 5:45, only to be told to go through the drive through window and wait since all takeouts are done that way? So I drove my car to the drive through, I was on time but there were few cars ahead of me and they weren't moving. By the time I reached to the window, no one was there to assist me not to mention I already made the second phone call to let them know I have arrived. It was 6:05 now. I made another phone call and finally I was served and the person said my food was ready 20 minutes ago??? It would be great if someone came out and handed me my order instead of me wasting 25 minutes waiting for someone. It was 6:15 when I finally drove off. That's ridiculous!

N. G.

Great Service, well priced. Delicious Food.

Kevin Cox

Love Coffee and ice cream being part of the meal deal

Tracy Clark

Service

曾維多

Service is good and food decent. Drink sizes are big!

Rob Gillespie

The food is just ok, but I really like the service and atmosphere, also great for kids

Quinn 604

This is the fourth time in 35 years that I have eaten here and the food is still over priced,not very tasty and I was hungry still after my meal. I will never be back.

Justin Trupp

It is comfort food... Unnecessarily extra greasy... But it is tasteful!

Terence Leung

One of my favorite value place for a complete meal! Can't go wrong with the family, everyone will find something they like and be affordable. Love it!

Carla G.Torres

Great value...soup, entree, coffee/tea and ice cream for under $15. Down side is that this OSFactory doesn't have fettuccini con pollo which is a real bummer.

Alex Chan

The food is reallu good and is moderately priced. I loved the experience

Linh Nguyen

My kids love this place ! It’s a nice spaghetti restaurant, prices are very affordable and it’s always busy ! I love this place because it makes my kids happy.

Alfred Wong

Had a great experience here with the family - everyone was very friendly! We will definitely be back!

dean daniel

Great lasagna. Love the garlic butter and bread. Very friendly server.

Shy Guy's Mom

My dining experience at this Old Spaghetti factory location was satisfactory. Nothing more, nothing less. While we were immediately seated by the extremely kind hostess who chose to accommodate us first over the obnoxious couple that came before we did, every other part of our experience was just plain average. While our server was courteous, it was difficult to get his attention when we needed our drinks refilled. The pasta was fine, nothing too spectacular about it. In fact, I think the downtown location makes their dishes better. Also, why the hell were there were so many insects and flies flying around everywhere? One landed on our plate of leftover calamari. Overall, subpar everything. This place could take a few tips from the downtown and New West locations.

Alexis Ham

Kids friendly. Staffs are friendly, but a bit slow when I visited during lunch on a weekend last time... Nobody was at the reception area. It wasn't full or busy but took me more then 5 mins to get someone. Food is good, my son loves it.

im carazy

The service was positive. They were willing to help make my kids comfortable. The food was affordable and tasted ok.

Harwood

They got rid of the Mediterranean Salad!!! It was my favorite. Other than that, pretty good experience. Friendly staff, accommodating and good service.

Gianna G

The staff were friendly and courtious and the food was quite good.

K

Actually, the food wasn't bad. If truth be told, it was pretty good. Assembling a custom vegan plate is either a good and easy experience or an unnecessarily challenging one, depending on who happens to be taking your order. At the time of our visit COVID measures where in place, but no signage to inform diners, so the establishment made pick ups more hazardous and confusing by lack of signage. It places extra work on staff who have to manage wayward guests. It could seem like management is working against its own staff ????

Dee P

Disappointed no more mizithra cheese and clam sauce

Jim Sproule

Excellent service. We got stranded with the ferry cancelled and stayed at a nearby hotel. This restaurant was very nice, clean and followed covid protocols. The service was very fast and the food was phenomenal. Will definitely be back here when in the area again.

Frances Osborne

Waits can be long if you don't make a reservation, but always good food and good service from the staff.

G ST

Quick attentive service and decent pasta highlighted my visit.

theonly panda

Take out

Marty Hole

The waitress at this location was so rude. She wasn't listening to a word anyone at the table said, she argued that we ordered a plain piece of chicken to come before the meal with the starters instead of on the spaghetti like we had asked, she refused to return it and bring a fresh one with the pasta. She came back 3 times to make sure she got our order correct, which she didn't and we had to correct her. Worst listening skills, zero customer service skills. No drink refills in the hour we were there. Only ever came by to chat about being a vegan with the one vegan in our group. Completely ignored everyone else. Worst experience I've ever had in an OSF. Will not be coming back.

Wes Can

Got the dinner and a movie deal. Excellent value, and the potpourri pasta was delicious. Our server Terry was on the ball all night. Never had to wait for a thing.

Evelyn Liu

Very popular Italian restaurant. The menu is nothing to extraordinary but there is deal called “It’s all included” where you can get: • A Meal ???? • Unlimited Bread ???? • Ice Cream ???? All for like $13. Ice tea refills are free and staff was proven to be really friendly. My and a friend shared a dish but the waiter still both game us ice cream! Food is good, but through experience never order anything that has noodles that are filled like ravioli. It’s counted through prices, so don’t expect too much. Had a great time and decent food ❤️

Josh Levinson

Food was good typical for what I expect here. They did a very good job with the precautions they have put in place for covid. Menus are qr codes on the tables that bring up a site. They are asking for details at the door for contact tracing and you can pay the bill using a qr code as well. I was very impressed with what they have done for going contactless.

Joel Campbell

Made a reservation for six at 6:00pm. When our party arrived at 5:55pm we were told the table reserved for us was almost finished. By 6:10pm we asked the host at the front counter for an update and were told our reseved table was not ready yet. We asked again at 6:20pm and received the same answer. By 6:25pm we were brought to a table four. The host mixed up our reservation for another party under the same name. We were finally given a table for six at 6:40pm. The manager came by offering a free appetizer after being seated so far past our reservation time. Our server was super friendly and attentive despite being incredibly busy. If we do come back it will be before 5:30pm.

Amit Kumar

Great environment, good food and friendly staff. The portions could be a bit bigger though. Overall good experience.

Carolina Santos

Lunch was great. Price reasonable and service very good.

Dillon Stogan

Superb service. Very budget friendly as you get appetizers, ice cream, and unlimited bread with your entree. Great for large groups, and also has meal+movie deals. Can't go wrong here.

Sandee Towers

Delicious Italian food with a nice vintage environment. Will definitely be coming back.

Danny Yan

Good value for your money, tasty food and good service

R Katels

Nice place to dine for lunch and dinner with people who loves more on pasta dishes...

Beth Grey

Awesome service every single time that I go. Food tastes pretty good too, their icecream is amazing. This place is perfect for big parties.

Krissy Litam

The food is great. The price is reasonable. Will come back again.

John W

We take a wander over here for lunch once in a while for something a little different. It's good value for the money. Service can be slow if it is busy but not so slow we don't go back.

Kelvin Lau

I like this place a lot. They are honest and kind. The manager is also attentive too. Like all restaurants, there can sometimes be some small mistakes but unlike other restaurants, they acknowledge and sometimes may even offer some extra service. It has a nice cozy environment in my opinion.

Heer Bassi

The fresh bread loaf is nice and they are always fast. Food is only decent but priced right. Great location for dinner and a movie -- you never have to worry about being late to a movie because of slow service!

Robert A.

One of our favorite restaurant in Richmond.

Dominic Fong

Friendly place with good decor. Prices are very reasonable for families. Service is decent. Food is tasty and wort it for what you pay.

e caver

Crowded, busy but service was good and the food was testy.

Levi

Pretty good. Foods decent and price is as well. I do wish the pasta portions on some dishes were bigger but you honestly get quite a bite for the price. Starter, Entree, and ice cream for about 16-20$ average. Service has been good too.

Steve Kawamura

Well I am a fan of the old spaghetti factory.... but I was bummed out as the bread was cold and wimpy not hot and crusty. The rest of the meal was fine for the price.

Maxime Jolicoeur

The food was pretty good. Nothing special. Good prices. The "it's all included " is nice as you get soup ice cream and a tea or coffee. Service was nice and fast here.

Sue Yong

Giving it a solid 5 stars, great staff, great food, fair prices.......cant complain

Ashley Chen

The food was decent but our server was exceptional. The gluten free menu that was given to me was outdated, but it's understandable

Michael W

The service was good, from being sat down by the host to the server taking the order, friendly staff. Enjoyed the New York striploin with spaghetti ????. Will have visit more often if I come out this way.

tree house

Awesome and fair prices. Go here before a movie and they have a discount on some meal and movie combo

patricia golar

Great service, great deal, it's always a nice atmosphere to be with family and friends. Be prepared to wait, we had to wait for almost 45 mind and they don't take reservations

james kovacs

Always nice people working here. Food is good and the restaurant is conveniently located across from the movie theater. Estimates of wait times (when busy) are accurate

Alexander Teh

Decent pasta dishes and family friendly

manju sanghi

Great lunch service without reservations. Food and price point were very good.

Jennifer Chin

This place is hit and miss. My parents were in town so I took them here. The hostess was rude..

Tracy Wimbush

Food was amazing. Service however was Wildy mediocre.Was really hard to see everything like this for a favorite restaunt I enjoy greatly. Sorry to call tha one man a b... Brave man. Complaints - no ranch with the wings kind of disappointed. - beer was spilt over phones - pound of wings didnt really come out hot or crispy... - bill service was chaos. Ps. All in all willing to give it another chance

Gulamali Mawji

Definitely one of the best values in town. Where else can you get bread, 3 courses, and coffee all at a sit down restaurant for under $20? Although spaghetti is in the name of the restaurant, I opted for one of their specialty pastas and was surprised by how decent it was. Their garlic butter that was served with their bread was really good as well. Definitely will come back to this restaurant.

Charming Nails & Spa

not as good as they used to be. my friend came to town and with a child so we just ordered take out after a movie, got bread & the works, which was nice, again food so so... but cause the bread was moldy, poor review, sorry that is not acceptable :( gross

Hsu허Christy품격 ,크리스티

Great service, food tasted great... Giving one less star because they had the heat on full blast on a 17° day, made for an uncomfortable dining experience with the family.

Aspen Wing

Very reasonable price, good portions and great service!

Paul Cowl

Fathers Day on the patio with my daughter, son in law and wife. Great service, made us feel great being there

diane jaehrlich

Last visit was bad the food was not as good as usual

M M

Good service and consistent food quality. Clean, masks required , spaghetti and meat sauce includes bread,soup or salad,coffee or tea, and ice cream for dessert al for $15.00

nate shum

Great family restaurant. Good food, good service, excellent prices. Great location.

Alyssa Cheng

Dinner

Ken Leung

Had the tortellini it was good but the waitress grabbed the one with chicken. And I'm a vegetarian. They made it right. Easy mistake

Brian Callahan

Great food and service, and an exceptional value.

Raz Tossonian

Good food we took our kids softball team for a dinner. Service was good food is good enjoyed the evening. The staff was very nice

David Nishi-Beckingham

We enjoyed our meals. Reasonably priced. Normal sized servings. Handy if your going to the movies after. Right across the street. Overall, it was good.

valerie boudreau

Friendly staff, nice atmosphere, good food, and reasonably priced given it’s all inclusive.

Zamil Ladha

Great value and good food.

Sarah Dan

Good price, good service. An accessible place to go for a date night.

Michael Kehl

Delicious food in a well kept, clean restaurant. Our server was friendly and prompt. Kitchen was able to customize our order for someone in our group that was unable to eat some of the ingredients. Restaurant was a little cold as some of our group had to keep their jackets on throughout the meal.

robert 123456

My experience was great and but what made my day even better was the super amazing and great service ,the server I had was Andrew, he was a super attentive server and provided us with the best service care i could ever ask for . Give him a raise and promotion he deserves it!

JUAN CARLOS OLIVEROS FORERO

Consistent pasta in a central location. Save room for ice cream.

Donna Wiebe

Great food prompt service and friendly staff

Andy Wiggs

The roast beef on a bun was disappointing. The brown gravy seemed to be from a powder - would have preferred au jus. Service was on the slow side. The lasagna looked good.

Minh Nguyen

Very good meal, plentifull size, you won't leave hungry! Pleasant staff. Only complaint was the onion soup had a topping of mozzarella cheese, tough and very chewy not at all like the original. Should be aged gruyere cheese. Manager was told and I believe he will investigate, hopefully changing it.? Otherwise a pleasant experience.

Christopher Chan

Nice place, good service, tasty food, reasonable price.

Anson Leung

I had Marinara sauce spaghetti. It was good however, they need to update their menu. They still have some food items that they don't serve anymore like the vegetarian lasagna or the Thai curry pasta. Affordable prices with good taste, I like how they included the salad or soup and the dessert with their spaghetti.

T Stubb

Service

Rony Friedman

The food here is just okay, but the atmosphere is nice and the prices are reasonable. Love the garlic butter. A good place to have lunch or dinner before/after a movie or bowling, which are just next door.

Rob Ekins

Me and my wife had our fost date at Old Spaghetti Factory over 12 years ago. We will always support it. Love the steak.

Thomas Hui

Good food, reasonable prices, excellent service, free parking.

Laura Hanson

All the staff were very cheery and happy to help. Our server, Kloee, was very attentive and checked on us throughout our meal. Rare to get such good service! The food was delicious. Absolutely fantastic experience. Highly recommended.

Jay Ismail

We tried to order some "old spaghetti" but they assured us it was all fresh.

Terry Hansen

Excellent food for excellent value. A full course meal, with bread, starter, Main and ice cream dessert with tea/coffee for $20 including tax and a fair tip is pretty impressive these days. Service is always friendly and engaging as well as actually delivering the food quickly and correctly. Since the place is popular with groups, some areas can get loud, but if you want quiet, asking for the quieter end does not seem to be a problem. Good bar too. The restaurant is not just pasta either. The mussels, ribs and even the steak are quite good too. Portions are generous without being too much to finish either. Washrooms are clean and the wait area is comfortable. The scale, which I presume is for before and after purposes, is impressive and accurate within 5 lb anyhow.

Carl Sommerfeld

The food was great and you can always expect good service at A good price

Shane W

Great food selections

Gary Chan

Excellent customer service, awesome plates!

Amy Jung

Great place, great food at great prices. Gave it only 4 stars cause the washroom was super dirty.

Andrew Mercer

My family have usually enjoyed going to this restaurant but today was a different story. My toddler has a dairy allergy and I asked for the green salad with Italian dressing. The said I got was a white dressing. I asked the waitress if this was Italian dressing and she said there was and there is no dairy. I was nervous about it so I switched with my friend who ordered the balsamic dressing. Well my friend tried and she said, "that is not Italian. It tastes like ranch but it is creamy" When the waitress came my friend politely asked what dressing it was and the waitress rudely told her it was Italian. The waitress said if she doesn't like it she can get a different dressing and my friend asked for balsamic. Well that was the last time we saw that waitress. The manager brought out the salad. A different waitress came to our table and the plates were not taken away between the salads and mains. It was not a great experience. Also I ordered the spaghetti and meatballs to share with my 1 year old, who has the dairy allergy. I even told the waitress that I would share it with my son. She brought out the kid sized spaghetti and meatballs to share! I didn't want to say anything after the salad. I will repeat that my family has had good experiences before this day, however, I think we will look for another restaurant.

Troy Switzer

Bread was great, though my spaghetti sauce was a little runny

martin Hazelman

What can I say about the Spaghetti Factory other than it's a local institution. Complete meal including dessert for a decent price.

Patricia Baisi

We had very good experience at downtown location so we wanted to try the Richmond location. Service was good. But we were disappointed with the taste in the pasta. The sauces wasn’t as savory and tasty as the other location. It felt like they didn’t not put enough garlic or butter. It wasn’t bad but just felt average. Parking was easy and not a problem to walk insuring week day. We tried to book during weekend and it was fully booked.

richard j bergeron

very attentive towards families with kids and great service =)

Matt Mcniven

Food was great. Our waitress was fantastic.

Stphn L

Thank you very much Harper for your excellent service.

Mark

I still remember the first time I went to the Old Spaghetti Factory in Gastown back in the 80's. I was surprised a the price and how everything was included in the price. Fast forward to today, and like most other places, prices have gone up and portions have gotten smaller. The sourdough loaf we use to get is now a hoagie roll and my lasagna that I could barely finished before, I can polish off, no problems. Maybe I've just gotten fatter. Taste is still really good. I've been to high end restaurants that have pasta that doesn't taste as good, at double the price. Service has always been top notched too. I recommended it for anyone who who has a craving for pasta

Elaine Low

Good service and decent ambience. Easy parking as well.

Rob Knowles

Good service, usual flare on the food side

Amar Deol

Food is a bit overpriced given the smaller portions. Tried baby back ribs today and the meat is dry. Still a good option around the cinema area.

Jason B

Have you eaten stamp glue or the Richmond Newspaper? It's the aftermath of your meal here. The food is disgusting. I have never eaten so badly. I wish you good digestion. For information we took the Carbonara and my wife the spagetti pesto with basil. It is however easy as a recipe and well they succeeded in making it really bad. A star is already generous! Service is ok.

OriginEarth

Service was excellent (prompt and friendly staff), menu had a wide variety of selection, food flavours were great, portion sizes were just right, and value is hard to beat in this city. Bonus points for really clean washrooms.

beth wallace

This place is what it is. I mean on culinary terms, compared to all the other restaurants in the area it doesn't rate. That said, it is still decent food (think Olive Garden, but with more authenticity and a better atmosphere). Surprisingly cheap drinks compared to other places in Gastown, so if you want somewhere cheap to pre-game... Usually quite busy, especially during peak times.

Lacey Dalton

Excellent place to go for lunch. Food was good and the service excellent. No complaints from our group of 9 today. ( we sat in 2 separate tables) Food and drinks came out in a timely manner. Good covid 19 procedures in place. Also excellent that there was no automatic tip for our large group. That is a big plus as I do not support restaurants that have mandatory gratuities. It is a bit out of the way for this to be my regular lunch stop but i will come here for special occasions.

Dale Peck

Poor service, the food was not comparable to the other locations! Not a good experience

Myriam Francis

Nice people. Food ok... 2 people in my party got the ???????? afterwards...

Morgan E

Really good food . Service was excellent .

K-Juan Chan

Service is friendly; waitresses constantly resupply you with nice fresh bread.

Jan Ulrich

Nice food and very accomodating for kids. Excellent service as well!

Jerome Ramos

Good location of the chain. Put the chorizo back on the menu!

Bob Daniel

Great atmosphere and all COVID-19 protocols being observed such as 6ft.distancing and mask use for patrons and employees. The 3 course meal (we went for dinner) was good value and filling.

Marcin Krasowski

My go-to place when I'm in the mood for pasta. Lots of pasta choices under $15 from their "everything included" menu. You get sourdough bread, minestrone soup, tea or coffee, pasta of your choice and ice cream. They also have non pasta selections.

blondie b

Love their 3 sauce Spaguetti and they sing happy birthday to you with a sparkler on top of the ice cream.. Was very busy so a wait

rennie li

Food was good, but very limited options for a person with a dairy allergy.

pxnification

It's the Old Spaghetti factory. Old reliable. Passable food. Decent service. Nothing special. I don't like the paper menus because they are wasteful. They get dirty easily and then should be changed out.... Except this restaurant will just keep using them. Gross to have the previous persons meal on my menu.

Shaun Heuser

Had a great meal! The staff was friendly and attentive. I would for sure return to this location.

Terry Lin

Service was great, food more than acceptable. Gave 4 stars because the restaurant itself is showing its age, really needs an update. Hasn't changed in at least a decade. Great place for all ages.

ales jarc

Great Food had vegetarian options as well and the service was really nice

JASMINE

My kids and I come here frequently prior to lockdown, and since they've reopened, we have been back four times already and is planning to keep coming back. Their food tastes great as usual and their staff is always friendly and courteous. I have a lot of respect for them especially during times like now: their manager kept thanking us for returning. In fact, I should be the one thanking them! We will keep coming back and will recommend them to anyone who is looking for a family friendly restaurant!

Sandy Van

Love the interior design which gives me a traditional and warm feeling, food is great too

Dan Berry

Wonderful service and good food. Have been here a few times when hanging out with friends before a movie, or looking for dinner after one. The food has always been very good quality. Nothing particularly exciting but always tastes good. The staff are friendly and helpful and our server has always made sure our free bread was topped up. One time we even came in just for drinks and still got a loaf of bread (even though you are only supposed to get it with a meal). They have a good selection of local craft beers and also carry your typical options. They have lots of options for mixed drinks too, and can make any typical bar fare. This place is a particularly good place if you have a big group. They have flexible seating to accomodate larger groups, and the menu has options for everyone. Check it out some time.

Mina Kang

Very good service food excellent???? parking was great

Monell Fiddler

Decent for the price you pay. I always order the managers special! Mizithra cheese and spicy meat sauce! For under 20$ pretty well fed. Friend order lasagna, sadly not the same experience. Looked great, it was like sawing into a brick, burnt on the bottom and not like it's not that bad. It was really badly burnt but the pan wasn't too hot. Didnt want to risk being late for a movie she had some of mine and loved it

Sweeta Sami

Dinner

Arlen Lorenzana

Service is great but honestly I strongly believe they need to improve on quality of food if they want to stay competitive

Candace Larson

Food okay, but service not so good. Seemed to be extremely understaffed. Waitress promised to bring over more bread but waited for a long time and it seemed like they forgot. Soup was ridiculously salty. Servings quite generous tho.

G Dhaliwal

I've been coming here since I was a child and its literally the same but that's why I love coming here

Darrell Sovdi

Great for family outings. Decent pasta for a decent price. You're not going to get gourmet Italian food, but you get what you pay for. In a nice entertainment complex as well so fun for the family!

Clemmy Sen

Love this place. Always a great time, excellent food and wonderful service. My family and I had a wonderful waitress named Jess. She was really attentive and friendly. The manager Matthew was super friendly and made us feel at home.

Neeraj Sharma

A bit busy whenever I go there and have to wait about 20-30 min to get your table but that’s ok because the good food and friendly staff makes up for it.

Sayeeda Noorani

Great service!!! I'm well aware that this is a popular location for large parties and we had exceptional service. Meals arrived quickly and our server constantly checked in with us throughout our entire meal. Food was great!

Kent Nguyen

Excellent food and price! I really enjoyed having lunch there with my family.

Hugh Macdonald

Great food! Even better staff!

Dave Langill

My new favorite restaurant and the staff are super friendly and very attentive

Jorge Villa

Service

Bobby Brar

Can't beat their all in one deal! Salad or soup, meal and ice cream all for the one price, depending which pasta or entree you choose. Includes coffee or tea too! Love their house italian salad dressing, so yummy! Also the fresh sour dough bread brought to each table, as many as you eat. Staff is super friendly and they are all covid aware. Sanitizing, maintaining their distance and wearing masks. Highly recommend!

Lars Hildebrandt

Favourite go-to for our family. Prices are on point and the food is awesome ????????

Ronald LeBlanc

This place gets 5 stars for the value and bang for your buck. The food tastes great and service isn't bad considering that it's always so busy. I LOVE all the salad dressings. Pastas and drinks are great. Always a favorite in my family.

james watson

Delicious food. Warm atmosphere. Lovely service. ❤

squawk stop

Good food and I didn't even know the plazza was there. Great for dinner heading into Vancouver from the stats

S Walton

Good price and value. Heavy meals

Tami Storey-Cooper

Overall it was a disappointment, 2 stars because of the theme and decorations. The service was nice but not friendly and the food was average home quality (not really restaurant level). The price and offer was good however.

Ryan Peng

Always busy, good service, great deal but..average food.

Heather Townsend

Meal type

April D

Excellent service on one of the hottest days in Vancouver's history. Low prices for quality pasta dishes. I've never been disappointed at any Old Spaghetti Factory location.

Larry Fletcher

Attended a birthday party here the other night and we got excellent service even though we had an overwhelming amount of people. Would recommend their service for birthday parties. We even stayed a little late because we were so excited chatting away after closing hours and they didn't give us a hard time. Very welcoming and well organized. Thank you to your staff! And of course the food was delicious.

Emily Hu

Greeters were friendly, and not a long wait for a table. Food was fairly standard. However table service was subpar, we went on a fairly quiet night, it took 15 minutes to get an order in. Maybe an additional 30 minutes for the food to come out which was cooled off by the time we received it, we had to ask multiple times for water or bread which took about 10 minutes to appear. The server offered cheese and pepper however didn't show up until 10 minutes later when the food was half eaten we had given up waiting as he passed us multiple times. We also asked for tea and coffee, which wasnt originally offered to us by the server, however it didnt show up and the wait times had us running late for another appointment, so we just picked up the bill. Definitely my worst experience at any Old Spaghetti Factory in the lower mainland.

Christine Yuen

Ordered takeout here several times and this occasion the person taking messed up my order and then suggest that I wait 25 minutes for them to correct their mistake. No masks worn either, great work guys.

Victoria C

Richmond one does not offer the Hunters Chicken, which is something I alway order at New Wes location, and is usually very good. I ordered the spaghetti with clam sauce instead and it was completely flavorless and they barely put any sauce on it at all. Noodles were almost dry. 2 stars were for the service, bread and sides only. I have only tried Richmond this one time and was quite disappointed. Maybe some other dishes would be better, but it was bad for a first impression.

Tina McVeigh

My husband and I had dinner here and it was excellent. The staff was very attentive.

Jacqueline Wong

So, rating is based on my takeout experience. There richmond location has a take out window which everyone has to get in line. If someone's in front of you but they arrive early for pick up, you can be waiting 10 minutes for their order until you get yours - even if your order has been ready all along. So the next time I ordered I chose the online option of in store pick up, and when I went inside I was told to go outside and line up, wasting more time. When I got to the window I asked why the website offers this option, and she said I should have been able to pick up inside OR at the window but clearly I wasn't able to. Food was good but yeah, it gets cold when you have to deal with these delays. And emailing them gets you nowhere.

Chris Galanopoulos

Farrah was our wonderful cheery easy going server who made good time always looking after our needs in a timely fashion.. where we had plenty of visiting eating payment time and photos b4 heading to our 7:30pm movie next door. Farrar was an absolute delight as was the management and helpful staff. We'll be back

Amanda Rasmussen

Reasonable price for a "3 course" meal. You get a salad or soup, main, and ice cream. There aren't many vegetarian options here. One sauce seems like it is vegetarian but they use chicken broth in it... so best to ask the server. I typically get the manager's favourite which consists of any two sauces from the below portion of the menu. My sauces of choice are the browned butter and mushroom.