Reviews of Cactus Club Cafe (Restaurant)

K Sangha

Good times at the Park Royal Cactus Club. Really like the blackened chicken.

reshma manohar

Always nice having a meal in Cactus, it's not the most amazing restaurant experience but it's consistent and a solid choice for most

Carolee Scott

We are very regular to this restaurant, however tonight’s experience was far from good. Ordered tuna appetizers which both were great. For dinner we ordered bacon cheeseburger and Cajun chicken sandwich. Burgers were drenched in sauce to the point of buns being so soggy that were falling apart, asked to get new buns with no tomatoes, the redo burgers were again drenched in sauce and came with tomatoes. Cajun chicken lacked flavour and nothing like it usually tastes. I think we got served regular chicken sandwich. Service was good as usual, but food was not even close to good.

SlipPlays

I love the chicken lettuce wrap and the burgers. If you would like to try chicken lettuce wrap, I recommend Park Royal that has the best of all. If you prefer to enjoy the sunset, English Bay branch is amazing.

Reza Omidi

Good food and prices. Short wait to be seated. Great staff, very helpful and courteous. The food was great. I had the chicken sandwich and it was pretty good. We also had the Cajun chicken burger which was also great. Teriyaki rice bowel was also great. Overall a great dinning experience. There was lots of parking outside and a great area to wait outside that was covered and heated. There was plexi glass in between the booths and tables which was great and comforting. I have been going there for years and will continue to go there for many more.

Sophie Tsai

The staff and ambiance here are always welcoming and great. Their covid protocols made me feel comfortable and our hostess Alexa was very helpful and made the wait outside more enjoyable. I recommend it!

Alberto Orejel Malfavon

Amazing experience at Cactus Club. Our server, Dean, was a real eager beaver! Such a nice, charismatic and helpful young buck. He was very accommodating to my simple friend from Saskatchewan. Someone give Dean a promotion!

Eric Molina

We were shopping there with my wife and decided to have lunch there. the happy hour menu was good our host was nice and the food was also good. waiting time for being seated and also for preparing food was also very reasonable and we enjoyed our time. The location itself is also good with a nice vibe.

Saina Khandabi

The service was great, friendly servers that were very polite and helpful. Truffle fries was cooked perfectly and seasoned to perfection. Loved the passion fruit Bellini, gorgeous drink on the happy hour menu, too good to be true. Ordered the millionaires cut steak for my main course which I loved, it was cooked to my perfection, the shrimp was perfectly seasoned and tasted amazing, my mashed potato and broccoli were cold which was a down point for a dish on a higher price point, I’d expect my dish to be perfection when I order the most expensive dish on the menu. Over all it was a good experience.

Mockie

Its been 3 years since my last visit here as i normally go to a very near competitor. 2 buddies and i hiked the Griuse Bluff trail and came to restore some calories! We were quickly seated and service eas excellent. My Bacon Angus burger was tops! I ordered a split- fries/ ceasar- for $2.50 abd though tasty, a majorly miniscule portoon of both. I actually feel I paid extra to get less, that's a new feeling i don't like. Plentiful, attentive and well dressed staff with excellent tasting food makes this a really solid option I recommend. Decent patio and they get my Go There nod!

Brodie “Brodster” Spies

We are a repeat customer to this location and had a reservation for 9:30 PM to celebrate our 6th anniversary, we called the restaurant twice to confirm that we can bring our puppy to the patio and both times they said it’s no problem. When we arrived the team didn’t provide service to us and told us we need to leave our little puppy outside the restaurant which we couldn’t as he is still very young. It was 9:30 the night before Canada day and everywhere else was booked and we couldn’t make other arrangements for our puppy at that time of night, it was a very very frustrating experience and fully ruined our anniversary.

Chad M

Excellent customer service and Covid precautions. Food, as always is great. Staff was patient with the kids and the mess they created. The one thing I did notice was the big screen projectors the were playing sports were not looking well. The projector or lamps definitely need replacing. For that reason is the 4 of 5 stars.

Antony Kowalski

Cactus club is very consistent in it's delivery of chef Rob Feenie's creations! We love the tuna stack: the balance of fresh fish with avocado and the crunch of fried wontons-yum! We treat ourselves to Cactus club when we're just too tired to make dinner, and it never disappoints!

Brian Jenkins

Great Service. Food arrived on time, and the staff were friendly and accommodating.

Kim Ravangar

I used to love Cactus Club Cafe and I would go there every single time I'd go to Park Royal, which is A LOT. Today I was told I couldn't enter the restaurant despite being vaccinated both doses and showing pictures of every single piece of ID I have ever had (like I do for any other restaurant), because I had forgotten my purse and didn't have a physical ID. My husband and I were supposed to meet up there for dinner, so being refused to enter was insulting. Even if there is a new policy that requires me to show a physical ID instead of scanned pictures, they should have still let me in with a reminder to bring it from now on, because as I said I am fully vaccinated and nowhere else has ever rejected me for not having physical ID. Let's just say Cactus Club will not be a future option for our date nights ever again.

Amy Kim

So disappointed with the food this time. Calamari dish was very small in portion compared to before. My steak frites looked more like a T-Bone and so hard and leathery. I took a guest with me and so did not want to comment on the food. I will not be going back to Cactus Club. There are far too many other restaurants that one can go to.

William Wong

Got the holiday special - one appetizer and two mains. Sushi was okay, nicely plated but taste was just alright. The burger was a bit too salty but good flavour. Spaghetti had 6 prawns in it, lacking in tomato sauce and tasted a bit greasy. The special was good value for the food, don’t think I’d pay full price on a regular day.

Robert Leupen

Meal type

farshizo

Enjoyed a nice lunch here with friends. I shared the Louisiana hot wings, parmesan truffle fries and calamari. I also had The Bellini. Everything was done just right. The calamari wasn't even too salty which can sometimes be the case. Our server was pleasant and accommodating to special requests.

Paul Hughes

Great location, friendly staff, and solid food choices

T P

I've been going to cactus for YEARS. I have always loved the food, although sad about there removal of chicken tacos and chicken fajitas. The staff is nothing but kind, always a smile on their face meeting any changes and accommodations that you need. I'm gluten free and there menu is great and simple for it. Drinks are a wide range and their happy hours and other deals are always great. Fantastic to come here with friends, family, work whatever! Definitely recommend this cactus to everyone

Ali Piran

Recently went here and got a steak. Ask for medium rare and got a raw stake. I usually son't complain when my stake is a little bit undercooked but this time it was way too undercooked. They took it back and gave me a new stake which was medium instead of medium rare. Besides that everything was great.

Barry Samuels

The food is consistent. The steak is really good. Better than the Keg. The salads are a fair portion and flavorful. The calamari is so good! My major complaint is that everything is over salted so I always ask for no salt because I like to taste my food- not the salt. They are great for people with food allergies or aversions. They usually have good music playing and it is not so loud that you can't hear your friends. The washrooms are alwayd clean.

alisha gooch

Good food....love the selection of appetizers, and good service at this location. Must visit. Nice patio too

Alissa MacMullin

The food and drinks were amazing, and even for a Friday night at 8pm, only a 10 minute wait. One draw back was no designated kids menu, but they had some great suggestions for things for kids, including the option for plain pasta with butter. Just ask them for options if you need something for kiddos.

cindy amimer

Reasonable price, high quality of food, and good taste of presentable cuisines all enable Cactus Club Cafe to enjoy great popularity before as well as during pandemic. This is a blissful restaurant where customers are joyfully chatting in a low voice while background music is softly murmuring in the air. Once I was seated, my mood immediately integrated into the happy stream. The sirloin steak I had was the best - much, much more delicious than the Oscar steak I had had in a renowned steakhouse! It was sirloin, but it was as tender and juicy as tenderloin; it didn’t need any sauce nor salt or pepper to go with - it was pre-marinated, incredibly tasty and aromatic! Surely, I will visit Cactus Club Cafe again before long!

Ali Mehrizi

A Vancouver favorite for premium casual dining! Happy hour has really nice cocktails and finger foods, all well priced. Prawn rolls, chicken quesadillas, yam fries, and mini burgers are all very good. In fact I would say burger sliders are among the top two best burgers in town that I have tried. Not sure if the regular burgers are as tasty, I haven’t tried those, but minis are better than steakhouse burgers. The sauce that comes with quesadillas is so out of this worldly that I wanted to eat everything with it! I would definitely go back if I’m in the area. This is probably one of the best tree locations of Cactus club (with other two being the English Bay and Convention Centre locations).

Shingo Works

Amazing experience at Cactus Club on Saturday evening.Special thanks for five star services from Jerry.

Angela Gasperson

The restaurant managed by Julia is just terrible, they forget the things, give you wrong items just waist your time and money and after made you mad, just say oh sorry, and next time it happen the same again. It's creazy, who should control this situation?

Ms. Fancy

Dine in

Jay Herbsen

Cozy feel, busy and feels crowded, very warm and friendly staffs, the food tastes great. Always happy to go to any cactus club at happy hours and dinner. Update on 28 Apr 2021: went 2 weeks ago, usual busy patio dining only and the ladies washroom was filthy, and disgusting and unattended. Amidst pandemic, toilets should be welll attended by a designated cleaner. Have to call the attention of our waiter as it's really unacceptable. Worse than being in a PNE public washroom, like really unbelievable condition and never saw a washroom so dirty and unkept! Should have been penalized for even opening! And with this, I don't think I'll come back to this branch (park Royal) for awhile now! As I now know this branch is not paying attention to Covid safety and precautions! Avoid this branch!!!

Danni Six

Loved the food, the chicken lettuce wraps are fantastic. Great summer patio.

Wayne Armistead

Food is always delayed here. Waitresses are snub Ambient is not as good as downtown clubs - It's dark and has down vibe.

Nirmala Warrier

We started with a salad. I forgot that name but I’ve had salad here couple of time. It was fresh and tasty. I had spaghetti with prawns it was okay but I highly recommend hunter chicken. The day when we had dinner in cactus club was our wedding anniversary. Thankfully, Our Server gave us a cute dessert. It was so sweet and memorable experience both of us thanks you.

Nat S

I had a very poor dinner experience at this location. Within 15 minutes of seating, and 3-5 minutes after receiving our drinks, a self proclaimed manager by the name of Jacqueline approached us and told us we were being too loud and that we should keep it down. What confused us was that we had most definitely not been too loud. When we asked who had complained, she immediately said “her kitchen staff would vouch for her”. Then we mentioned that it was pretty rude of her to say that to us when we hadn’t been too loud and there was no one 10 meters around us. We even offered to move to a different table in the corner of the restaurant. She immediately proceeded to say that she would pay for our drinks and that it was likely best for us to leave. She clearly had one objective, to get us to leave her restaurant and her motivates although only known by her, likely stemmed from a desire to keep the cactus as an establishment with only Caucasian dinners. Overall this was a very traumatic experience as I have never been so discriminated against at a Cactus before. I hope you are able to follow up with this situation as this was an absolutely terribly experience and I will never been dining at this location of Cactus again.

Ran Kam

Spent over $20 for a salad and this is how much chicken they give you. Just a heads up, this is ridiculous. Cactus you can do better

Deloria ManyGreyHorses

I love cactus food it’s so yummy and good quality as well

North Shore Eater

What a wonderful experience. The service, as usual, was excellent and the food very tasty. Was able to walk in and get a seat in the lounge without any issues. Feel very comfortable and safe in their environment.

Mark Turnbull

Meal type

Kory Fisher

Had an unpleasant experience with Cactus Club Park Royal this evening. We took our children there for a post Christmas concert treat ( they wanted to go to the Village Taphouse but the line up was too long). Wish we waited there. The staff were rude with our children. It's obvious that Cactus Club has no interest in that demographic so clearly we won't go back. The service was absolutely horrible. We literally never saw our server and had to get up each time we needed something to track someone down. At the end of the evening one of the hosts said to our 6 year old " move out of the way" when the little man was just trying to get his jacket on. I snapped back and said " do you need to be so rude, he's a child". We will never go back to Cactus. The food wasn't very good at all. VERY disappointed overall.

Steve Morgan

I don't often give restaurants 5 stars, but they deserve it! The Bellini was delicious. Their portion sizes were spot on. The server was attentive but not annoyingly so. I had the 4 mushroom steak and it was one of the best meals I've ever had at a restaurant. A cozy environment and friendly staff round this restaurant out and creates an excellent experience.

Hailee

Great staff, good food. Sports available on several screens in the bar area. The canned music leaves a little to be desired though, " hiphop " and rap don't fit the environment.

Sacha Joubert

What a lovely evening I had here! I'm so pleased to see so many delicious vegan options on the menu, and many gluten free options too! I had the crispy tofu bowl and was delighted with the portion size, the surprising addition of mango, and the generous serving of ???? avocado in the meal! ????. The yam fries we ordered to share were some of the tastiest I've had! The seasoning and crispness was on point! My friends all had only good things to say about their meals too. My friend was very impressed with her Ceasar drink, which arrived embellished with tasty treats. ???? Cactus Club has some gorgeous art pieces too! They have a lovely selection of Andy Warhol pieces. I'll definately go here again!

Alex Volkov

A friend of mine and I went for cactus club supper after an amazing black Friday Christmas shopping marathon. Epic food wonderful service!

RipyG

My friends and I have been eating at Cactus every Wednesday for the last year. The food is delicious and consistent! Above that, our server Dustin has been welcoming us with a smile and outstanding service since day one. He remembers our names and orders and ensures we are out in a timely manner. Thank you Cactus Park Royal for treating your staff and patrons so well!

Mia DG

Dinner

TJ

Super service. Food was good as always too. By pure luck, I always have the same server, her name eludes me but you'd know her if you ever sit her her section, as she gives the best service I've experienced in a long time Will be back for sure!

HAPPY ELLA

The waitress here was very patient and helpful. The reception was great too, she arranged our table in time just like what we were were told to expect. We really like the food that we ordered and the kid was very happy with the dessert.

Zoe Laycock

Burger's patty was cold but the manager took care of it right away and brought a new one with no charge. They even gave us free dessert. That's what I called good customer service!

Martin Rimorin

Happy Hour! Ribs, fries, salad, all done to perfection: $17. Add their cheep Longboard Lager and you have the best Happy Hour deal ever! Great service included.

Melissa Dyck

Awful experience. Our 2 hours dinning time was over while the restaurant was very busy and for more than 15 minutes our dishes were not cleared up by the server. Jacqueline the manger came over to say our time is over and we must leave the restaurant in 10 minutes. We did understand that we had to leave but Jacqueline the manager in charge was rude, nervous and very disrespectful in front of our guests. We spent over $500 just on food and were embarrassed in front of our guests. Now that I talk to other friends they do say they have not had good experience at Cactus Club West Vancouver recently and it all has to do with the management.

Amin Sameni

The food was so delicious—we forgot to take photos of it before we completely scarfed it down. Juno was our waitress and she was excellent and super friendly. It’s our go-to place when we are at Park Royal. Just make sure if you are sharing and order the butternut squash ravioli with prawns that you order one extra so that there are eight and there is no fighting! ;-)

Cherry Lishus

Excellent service, warm atmosphere! Always get exactly what I ask for. They have a online reservation system that works very well. No standing in line, you just have to be there on time. Love the staff, friendly, professional and very accommodating.

Peter Chung

Service

Hooman J

Just ordered via DoorDash and found a huge long brown hair in our burger order. Very disappointing and hoping the kitchen people wear hair nets and are taking sanitary precautions seriously especially during covid.

Rita Padilla

I dined here during Happy Hour on a Saturday evening. My dining companion and I both ordered from the Happy Hour menu. I ordered the Cajun Chicken Sandwich and my friend ordered the Cheddar Bacon Burger, both with sea salted fries. Both burgers were well prepared and extremely tasty. We shared a dessert - Chocolate Peanut Butter Crunch Bar, which was scrumptious. The bar makes some great cocktails, too. Service was friendly, attentive and professional. The ambiance is relaxed, warm and casual. The cost was reasonable and good value. Overall, we had an exceptional dining experience, and look forward to returning here very soon. Highly recommended!

Samaneh

Jacqueline made me have the worst experience in my life. My family was not being loud whatsoever and when she came and said so, we were genuinely surprised and even offered to move to a side table or pack up our orders and leave after paying even after this offence. Yet she claimed herself to be the manager and decided that we would have to leave immediately and she didnt care about the drinks or food that was done/about to be done. This was clearly an act of racism and for the first time in my life I found myself humiliated and crying in a car on the way home. Hope your happy Jacqueline.

MORI N.

We phoned ahead to see if they had a dog-friendly patio. The lady on the phone assured me they did. Showed up with our dog, and asked to be seated on the dog-friendly patio. Hostess said no problem, and showed us to our seat. As soon as we sat down, we were asked if our dog was a service dog. We said no and they said they don't have a dog friendly patio. We asked why the last two people told us they did. They had no answers. Very frustrating, we wouldn't have gone there if we have not been told multiple times it was okay.

JP Csubi Z

Today we had lunch at Cactus Club in Park Royal and as we arrived home my mom mentioned that she has lost her wallet somewhere in park royal ,so we start to call several places over there ,and also Cactus Club. At first they didn’t find it but after some more searching one of their very kind staff by name Jacklin (I believe)called us that she found it out side of the restaurant. It made us unbelievably happy and I know that she put lots of effort to find it, otherwise it was not possible to find. We are really appreciate all her helps and kindness.

Karim Musani

This is one of our family’s favourite restaurants, we dine here or at north van location weekly. Both the food and the drinks are great, blackened creole chicken is to die for. Try the new frozen sangria, it’s a mix with Bellini, so yummy. Last time there was a small issue but because of their awesome AGM Jeremy, it’s totally forgotten. He is such a good guy, real gentleman and I hope he’ll get rewarded by the company for his excellent customer service skills. He went over and beyond the call of duty to make us happy, he could relate to us as a family man having a little one. 5 stars to you Jeremy! The whole team is excellent, super nice waitresses. Thank you all.

Rita Tanaka

I had the best shrimp lobster sauce pasta ever!!!!! Would have liked the plate if my manners didn't take over.lol Hope to see it on all cactus club menus

Mahfar Bough

Awful service. Waitresses not only don't know how is a professional service, but also don't know regular one. She didn't bring cutlery and sauce for us. Before we finish our food, the waitress brought our receipt without asking for more ordering or not. So we didn't pay a tip. But we are not satisfied from Park royal’s Cactus club.

Kaveh Hajighazi

Always good food. Yam fries are a must. Stopped by on the way home from Grouse. Nice to visit Park Royal too!

Nicholas Gali

Great atmosphere. Nice date night type of place. Food was excellent.

W T

Atmosphere is fantastic, wait staff are all very friendly, food was hot and out promptly. Very good service, definitely going back!

Sharin sheikh

Good food and the honey mustard is the best sauce ever! Also love their steak but the food takes too long to be ready. Nice servers and hosts though! Also love the way they package their to-go with the split boxes. However, wish it was not plastic.

Seo Looker

What a great night and experience with my beautiful daughter and some great food and exceptional service from Clayton and David. These guys rock customer service and love what they do. Great job cactus ???? club. You have gold in both these gents. Thanks for making our night awesome. See you again soon.

Anna Marie Stevenson

Cactus is always my go to compared to other chain restaurants such as Earls or Joeys. However, my experience at the Park Royal Cactus Club today has changed my opinion about it. My best friend and I went to eat before shopping. She told me the Kobe style meatballs we're good so I ordered them. I had my menu closed and when the waitress, Jennifer asked I forgot the name and pointed it out under the appetizer section while telling her the name of the dish. I said Kobe Style Meatballs. Once I received my dish, I realized spaghetti was included as well, I just assumed it was part of the dish as I've never had it before. When the waitress came to get our food she acknowledged the fact that I didn't even touch half of it and I told her I was full and did not want it packed when she asked. I said I thought it was only going to be meatballs and the bread but she told me this is the main and that I ordered the appetizer. I was kind of confused hearing this and said I didn't recall ordering a main dish (because I wasn't that hungry). Instead the waitress started arguing and said that I had told her i wanted spaghetti when she asked and pointed it under the "mains" section. On your menu.. there is no meatballs under the main section? So not only did Jennifer not admit her mistake, she lied. I was confused but because she was arguing I got annoyed and didn't bother arguing back. My friend said it would only be a few dollar difference so I left it alone. When i got the bill, i saw I was being charged $24 for something that I never asked for or was asked If i wanted it with spaghetti? I told the server I wouldn't care otherwise but I am not paying a $10 difference for something I didn't want, I asked for the appetizer and she should have clarified that before ordering it. She argued for a bit and said "but you ate it", funny, because she's the one who acknowledged the fact that I barely ate my food and asked to have it packed? I said i picked at the spaghetti because it was in my dish? I had no knowledge of whether it was included or not? I've never had the dish before? She then said she will adjust the bill. Another women came and said she credit the difference of $6 something and this would've been the price for the appetizer. She then said if my order is incorrect, i need to tell them next time when I get it, not after. I tried explaining I only found out this was a main when the waitress asked to have it packed up? Once again, if I have eaten it before I obviously would've told them? I paid my bill and got out of there frustrated and annoyed about this experience. The staff just placed blame on me when they gave me something without clarifying if i wanted spaghetti added and especially saying I pointed it out under mains section when I only see meatballs under appetizers.Then before writing my review I was looking at the menu, saw to see that the KOBE STYLE MEATBALL DUO is $11.75. I don't understand how almost $7 was taken off my bill from $24? On top of that, my friend wanted me to acknowledge the fact that we ordered Ugly Wheat Pale and she told us "yeah it comes with Bellini in it.. it's delicious". We get our bill and $1.75 was added for each drink for adding in the Bellini? If you're going to add on extra things at a cost, please don't mislead us by saying "it comes with Bellini on top". But i left that alone because I didn't want to argue too much about that. But the fact that they mislead me even with the credit has me unimpressed. It's a few dollar difference I know, but in terms of customer service - this was horrible. I'm not impressed and even though I visit Park Royal often, I will not be visiting this Cactus Club ever again because i dealt with two staff members who we're both rude and misleading.

Kobe B

Delicious food! Good service.

Tania Hard

They told us that it was going to be a 20 minute wait but it ended up being less than 10 mins. The food was very good. I'd recommend the truffle fries and the tuna stack. Both taste like nothing I've had before!

Michael Prins

Exceptional service, intimate spot yet in a large space. My sister had the best Old Fashioned ever, she even had a second for dessert! Food is rich and filling, and every item is spot on. Apple Tart dessert is enough for two - sweet and decadent!

skvancouver

Having come from out of town and celebrating a friend's birthday we decided on this Cactus Club. I have been a regular at Cactus Club for many years and I was looking forward to a wonderful evening, and that is exactly what we got! Manager Alex Mclaren took great care of us the entire evening...he was professional, friendly and charming and our server Lexi was also great and attended us non stop. The food was wonderfully fresh and full of flavour and the atmosphere was warm and welcoming. Well done!

Sarah Bailey

Great. The only thing I was expecting a bit bigger was my meal. I have had that salmon in Downtown several.times and it was bigger than this time. Anyhow, I enjoy it.

Peter Symons

Went there with my parents, the staffs are very attenditive, super friendly, great food, we ordered 8oz char-grilled so yummy. Yam fries is also my favourit. Can not wait to go back!

Ali Alamzadeh

The food is classic cactus club, standard and good enough. But the service is absolutely ridiculous, the hostesses and wait staff are extremely rude, they will ignore completely and mistreat the elderly and people with mobility issues. Their ableist and ageist behaviour is wildly abhorrent. Two separate occasions I’ve had negative experiences with this. Twice I’ve visited, once with an elderly couple with limited mobility, and was treated with blatant disrespect and disregard. They were rudely seated and forced to walk an unnecessary ways away, after asking to be seated near the door more than once they were ignored, again I had to advocate for them and ask the hostess to listen. And again with just my elderly grandfather in-law. We were BLATANTLY ignored upon arrival by 3-4 staff standing at the front, while waiting with a mobility aid, it took myself having to raise my voice to ask for service for any kind of response. The actual service is OK, the food is basic cactus club, but the complete disregard for elderly and mobility limited patrons is disgusting.

Gagan Sanghera

Good food, steak was delicious. Nice atmosphere.

Kourosh Kermanian

Service

Yasamin Abed

This is the third time I have come in and sat at the bar. Stephanie took amazing service of me and made me feel at home. I'm traveling and she even made a home map to get around. Her amazing service complimented the incredible food. I recommend to everyone!

Al Ebr

Meal type

Parishad s

Takeout orders are chaotic, unorganized and sloppy. Extremely disappointed with the quality of takeout food. On several occasions we have had missing orders. We addressed all these concerns with the restaurant manager each time and were assured measures will be put in place to assure food is not missing from orders. However, a main dish was missing from our order again! We called the restaurant and mid-sentence the manager hung up on me. I drove back to the restaurant & was told because I was angry with the manager, they would not give me the missing entree and will refund my money. This is a joke! I guess this is the "measure" that has been put in place that the manager was talking about. Instead of training staff to double check takeout orders and holding them accountable for repeated errs, Cactus has decided to blame the customer and not serve. Thank you Cactus management for taking the easy way out. After being loyal costumers for over 20 years, we will not return to or order from you again & I will make sure to spread the word. At this point, Covid is not and should not be used as an accuse for poor service.

Meylina L.

My girlfriend and I just finished a lovely lunch! Our server, Steph S. was friendly, honest, and made our experience so great. She was very accommodating of our dog and even prepared a “to-go dog meal” with water and a beef patty. We will definitely be coming back. Excellent service!

Parvaneh Jamshidi

Service

Attilio Bortignon

I had lunch 3 times in the last couple of months. The food is very good. The menu has several good selections.

Michael W

Good food and really good service in difficult times..????????

Herman Hui

We are glad that this restaurant is keeping many outdoor seating even indoor dining is open. We like the fresh air. Server was friendly and my Teriyaki Chicken Rice Bowl tasted yummy. Four Winds Pale Ale was excellent, went well with the rice bowl. The only thing is that the server was probably still under training and she punched $1 more for our bill into the credit card machine. She needs to be more careful with numbers. Anyway, we will be back.

kate rice

Very good food! Lots of unique dishes you can't find anywhere else. Generally the service is good but sometimes it can be a bit slow

Katherine O’Brien

Came here to celebrate both my dad and my boyfriend's birthdays as they fall on the same day. We had a party of 4 and were seated quickly. We got the tuna stack and calamari for starters which were both quite good. The portion size for the calamari was very generous, but the tuna stack portion in comparison was really small. The main menu we were provided did not list all the vegetarian options which was confusing. We had to ask for a separate vegetarian/gluten free menu card which did not have any prices listed on it! For our mains, we got the feenie burger, the crispy chicken sandwich, garden burger and tofu lettuce wraps. The food was great, but our server seemed disinterested in serving us and just overall it seemed she was not in a very good mood. Not sure if she was having a bad day or something, but we could tell she definitely did not want to be there.

Nil A

The manager of this location is very rude, and disrespectful. I ordered takeout and they told me it would take 15 mins and it took 30 so I was late to work. The front desk referred me to a manager and the manager was not speaking in a calm tone and was almost yelling at me. He made it seem like it was my fault and I have been a customer for a few years but now I don’t think I am.

Linden Ashton

Lunch

dorothy rothenbaum

Love this location. Always prompt, friendly, courteous service. Love happy hour, would definitely recommend this location to others.

Sar Day

Dine in

Vahideh Hasouri

I was here for a short visit from the states and I am sad I didn't come here the first night I was here. The staff presentation is impressive and you can tell they like working here. Plus there was a delay with my meal and they took care of it without me even asking, with an apology from the Manager: that's good business! And when my meal came it was perfectly done and delicious! Oh and go see Jenica at the bar, she's top shelf!

Manveer Mahal

Dinner

G M

Ryan made sure to recommend me the best cocktails. The orders came in quick and he also helped set the heaters near my patio to balance the cold weather. Great service!

Katrina

Had good service and staff was friendly. We were before the lunch rush and it definitely got crowded. I’m sure on a weekend or on a summers day this place would be packed all day. Food was okay, not much to say about it. All the regular fast casual food you would expect from a place like this. Decor was simple and the tables were nicely spaced out to have conversations. I would go back.

RJ Cat

One of the better chains in YVR area. No kids menu, which makes no sense. But mine like the idea of tackling grown up sized portions. Rocket salad is my favourite for a refreshing lunch.

Roysen Chen

I frequent cactus club many times a month I've reviewed other locations at much lower ratings how ever this place gets five stars Let's start off with the quality of food their food almost taste like completely different dishes here as they taste as if it was cooked with love haha The service here was impeccable and the cleanliness was spot on I could see no staff standing still as they were rotating customers making sure every spot possible has been sanitized I mean this place went above and beyond and it only became apperant by noticing that other locations weren't like this . I must say what ever this location is doing needs to be translated to other locations as my partner and I drive from burnaby to come here just because of the above and we drive by atkeast two other locations on the way there

PJLife

We had a 3 yr old with us, I asked for some plain noodles and butter. A huge round dish was delivered. She couldn't even see into the dish, common sense would have been to bring a small plate. Husbands chicken tenders were over done, overall presentation was that of Dairy Queen at double the price. Been to other Cactus Club Cafes with exceptional service and food.

Jennie Li

I went to pick up my takeout and not only the pick up station staff clumsy to organize people from bulging in front of others, they don't even greet or say "thank you" when the customer says so when picking up the order. Apparently decency isn't in Cactus Club Park Royal's training. And not only that, the sauce had a hair piece inside. DISGUSTING. Especially in a sensitive time like now, having a hair inside the food is absolutely not acceptable. If they can't even have this under control, I am sure their health regulation is near none. They should be checked out by Coastal Health Department. Absolutely the worst Cactus Club service location for sure. And they demand minimal of 18% tip for takeout? Such a joke.

taylor taylor

I just downgraded my review from a 5 star based on our experience tonight. They sat us down, however completely forgot about us. The restaurant was busy so after 20 min of no service and being ignored we were about to walk out. I found the manager and explained the situation and where he mentioned that it was his fault for switching tables and he took our order himself. Once they brought the bill I was seriously surprised that they charged us for the entire bill. It was not the typical service from cactus club that we have been accustomed to. I guess the busier the restaurant gets the standards drops. The food was good however the service was definitely off tonight. Hopefully it was a one off night and not a trend.

Tannaz Tahbaz

Take out

Zach Goulding

We were a Table of 5 asked the Waitress for shots of tequila for the table looking at happy hour last week, and she gave all of us $25 shots of I think 1949. Charging the table over $150 in shots And never said a single word about these shots being more expensive at all.. looking at the age group of the table she ignored us for the rest of the night till the bills came split. We each asked to qualify the amount and she seemed very rude and judgemental! Okay food Horrible service My workers and I go to dinner in the village every week And we’ve never been treated this way

Clarisa Carrizales

I frequently order takeout from this location. It’s usually very good. The occasional soggy dish

Michael Francis

Update: The manager has offered me a gift card in order to deal with the food safety issue, which I am happy about. This location in particular is always amazing. I am giving 3 stars instead of 5 because of one experience I had when I was served a food I said I had an allergy to and the server even confirmed it with me twice. When the management came they apologized and paid for the meal but their attitude seemed like they didn’t think it was that big of a deal. An honest apology is better than paying for the meal while still not thinking it was a big deal. Anyways, it’s usually fine.

Cheryl Baker

Excellent service Attractive staff Good food Awesome prices But the best part is the bathroom!!!!

Allyson Nittolo

Well I had to go buy something else to eat after because I didn’t get to eat with my family. After 40 minutes waiting for our food the Spicy chicken wraps came out cold and dry but by the time the waitress came out to check on us my family had been done eating for at least 10 minutes. All the management did was take off 2 drinks and of course the meal I didn’t eat. Sucks to spend a so much money on dinner and then have to go eat fast food because you’re starving. I used to love and crave the cactus club. So disappointed

Martin Gariepy

Our first time eating out in a very long time. Barriers between tables, spacious, courteous staff all masked, and the QR code links to online menu, topped with great food as usual - what's not to love! Accessible for wheelchair users too.

Mina Rais

Hi, I had a vegetarian burger today and it was very disappointing. The fillings inside buns need a huge improvement, in my opinion. I wonder if the patty is house made. It was dry and the filing was plain with out of season tomato, lettuce, and pickled cucumber. The mushroom which can enhance the flavour was added with an extra charge but it wasn't sauted nicely. I didn't know what I paid for this kind of burger at a nice restaurant . I'm only spending my time to write this hoping vegetarians can also enjoy your restaurant as much as meat eaters. Thanks.

Sanaz

Server named Jacqueline was extremely rude and racist. Will never visit this location again because of her. She claimed that our party was talking too loudly. No one else in the restaurant complained, as there was no one around us (the restaurant was relatively empty at the time we visited). This was her own personal opinion against me and my group of friends which was extremely discriminatory. When we spoke to her about her about this concern she responded with arrogance and she asked us to leave the restaurant before our food arrived.

IanAnna V

Excellent service and covid protocols. Really impressed with how they have everything set up. Food was really good. Had the $45 lunch for 2 people, deal was well worth it.