We have the information of real people who have information of the products and services of Firehouse Subs (Restaurant) in Thorold area (Canada).
Nowadays the firm gets a rating of 4.1 stars out of 5 and this score is based on 127 reviews.
You must have seen that the average of ratings that it reaches is very positive, and it is based on a high number of scores, so we may be quite sure that the score is very reliable. If people have bothered to leave their opinion when they've done well with the business, it works.
As you know, we don't usually stop to write tatings when they are correct and we usually do it only if we have had a problem or incidence...
This Restaurant is classified in the category of Sandwich shop.
THE best subs ever! We've purchased subs from Firehouse Subs four times now & their subs are definitely the best subs! The store is clean, the employees are friendly & when you pre-order, the subs are ready for you when you get there.
I work for a large company and we ordered $800 worth of food. When we picked it up they gave us a couple of coupons for free subs. Fast forward a couple of months and went in today to use my coupon and the lady flat out refused to take it!! I guess my company won't be ordering from them anymore. Not impressed!!
Supreme Subs and best Chilli in town
First time trying the FireHouse Subs and tbh it was pretty amazing! The bread was perfect ????, the amount of meat you get on a large sub is worth the price you pay. My order was not exactly what I had ordered but called the restaurant and the lady who took the call was beyond helpful and fixed the issue with my food. Overall great food, amazing taste and great customer service! We will be back!
Worst time ever. Waited more than 20 minutes for ONLY a 6inch sub and some chilli. No workflow management, comeand the staff didn't know what they were doing, and telling on top of each other. The line to order and waiting queue was super confusing... Please fix your workflow layout to make it easier for customers.. they also made doordash and skipthedishes orders wait super long with the drivers waiting there for more than 10 mins. I do not recommend coming here till they fix their act together. Only saving grace was their food tastes good.
Great choices, good pricing. I had 1/2 sub & soup. Great flavour!
Very disappointed in the product for the cost. 15.50 for a submarine sandwich that was maybe an inch and a half tall and tasted like alpo. I personally won't be back. Save yourself the time and money and go somewhere else.
Meal type
Subs are good . There were about 6 people ahead of me and with over 8 people working there I honestly thought I wouldn't have to wait very long for my order. I was wrong. I must of waited close to 15 minutes. Very expensive for a sub place. Not to sure I'd go back
Really tasty sub. Tries for the 1st time today. Had the large Smoked Brisket sub. Will be back
Great subs a little pricey
The best sub no doubt. We've tried everything and still can't decide which one is the best.
First time, I had tried to preorder but kept telling time not avail so decided to try and order instore, greeted right away, served quick, enjoyed everything
Meal type
Just wanna say their subs are awesome. Definitely better than subway
I tried once and it was gross, i tried again thinking maybe i just chose a bad choice and again it was the steak sub and it was disgusting and dry and there was barely any peppers and onions on it. the meet was dry and just fell all over the place... it was like large pieces of dandruff falling out of my sandwich it was gross... The bun is nice i'll give it that but for the price i cant spend that kind of money to try again and possibly be disappointed for a 3rd time.
Dinner
Wasn't impressed. We won't be back. Maybe better if they had Halal meat.
Always a good experience. Worth every penny in my opinion. Sweet hot sauce is to die for. Ordered online and pickup time was dead on time.
Meal type
Service
Terrible service, bad quality food, they dont wash there hands during a pandemic, and Ive seen them use the washroom then come out without washing hands. I know it's a cultural thing, but you're in Canada, thats disgusting.
I always heard great things about them. Finally decided to grab a meatball sub today and it honestly slap so good, probably the best meatball I ever had. Big recommend.
My dad and I ordered 2 subs, we waited about 20 mins with no one else in the store and about 6 employees and just about everything we asked for was wrong on our order. Not the kind of bread we asked for, Mayo all over both when asked for none, toppings on the sandwich that were not listed on the menu board and not asked for. Just.....really dissapointing. It might be worth another try but I am hesitant. I dont like writing too many negative reviews but this was just our experience one time in the store.
Best sub shop around
Have only been here 4 times but each time was well worth it. Food has flavour, not just filling. Seasoning, texture and an aroma that draws you back to the store. If you havent been yet, you are missing out on a great meal.
Fantastic subs!
The staff are amazing. I walked in to a store full of people a head of me and I didn't even wait 5 mins and my order was ready to go. The staff are friendly and cheerful. My pregnant wife loves your subs and I am so glad that the staff are awesome and friendly. The food is also amazing but again I cannot say enough about the staff. I am grateful for them. Wishing them all well.
Great food, alouds many way or ordering
Service
The manager was not wearing a mask, he was talking and touching his face while making our food, so his spit was going on our food. We asked him to put a mask on and to make us new food and he waved me off and was very rude.so disappointing because I was looking forward to trying a sub.
Well done, good generous portions add to the exceptional quality of the sub. We will go back!
Best subs in Niagara
Good subs and great service
Good but expensive
Awesome subs and nice staff
First Visit to Firehouse Subs. So very good. Had the steak & cheese. It was excellent and I love the cherry limeade. Congratulations on your new shop. I look forward to coming back soon.
Amazing,used to be all about Quiznos till I tasted the subs here,nothing better anywhere I have ever been especially this area.
Great staff. Amazing subs. The brisket is fantastic! They asked me if I wanted a pickle on the side but was not with my sub. No big deal though. The sub hit the spot. No pickle needed! Lol
Not bad no cheese even though I double checked to make sure it was put on. Heated it without asking me if I wanted it Heated even though they asked first time there. Took about half an hour even though it didn't seem busy. Another customer made a comment about that too me.
Good but not cheap.
Save yourself the disappointed and go to Subway for half the cost. Confusing menu to order from doesn't allow you to select chips for a chip combo, just upgrade to soup/salad for more $$$. Offer a drink with kids combo but don't allow you to select it so it isn't actually included. Same issues on their site as well as third party Uber eats. Limited bread selection, hot specialty subs - subs arrived cold with no special ingredients and only the finest microwave bacon marketed as pepper bacon. The best thing they got - their Hook and Ladder advertisement on the radio. Hooks you in alright - for disappointment.
Fantastic food. Price is a bit up there, but it is worth it for the quality of what your purchasing. I may only consider it a once in a while thing, but if I could I'd go more often.
Great menu and service
Had a steak sub nice fresh bun rest of sandwhich was blah
Worst Experience Ever Tonight was my first time at Firehouse Subs and it was the worst!! When I ordered my 2 subs and they asked if I wanted pickle on the side, I said "No I have a severe pickle allergy at home". When I got home with the subs and opened the boxes.... right there on top of the subs was a pickle. I had to throw both subs out and go out get subs again. Thank goodness for good old Subway!! Never going to Firehouse again!!!
Service
I really like the variety here.
Wow, the aroma escaping the store made you hungry. The flavours matched the aroma. Big portions, side salad and subs. The buns were flavourful as well. We'll go back to try other varieties.
Good quality for the price, nice portions.
Delicious as always
Always delicious
Great subs.... they have gf but only one size and it was 6inch and super expensive only the one size, they should offer a 6 and 12 inch and just put the 2 6 inch’s in one, like they do with regular subs
Pretty good subs I must admit. I had the steak and cheese and I would recommend it.
Need more napkins
I just don't like how the parking spots are arranged in this lot.I find getting out of this lot tricky too.As you could easily get into a fender bender if not careful.
Great food and friendly staff
Very tasty and different types of subs hence you pay a premium for something this special!
Subs were fantastic, quality and prepared hot !! Certainly not the cheapest but yummy good and very filling . Thanks ???? firehouse
Meal type
normally a huge fan of this chain but just ordered my usual hook and ladder sub and they forgot to put the meat and cheese on it….
If you want to know why Covid isn’t going away cause you have businesses like this one whose staff don’t know proper hygiene measures. You can have a sub with a side of dry skin from an itchy scalp or the nasty I don’t know how to change my gloves after touching public doors soup. You choose.
They not only pocketed an extra 20 and wouldnt count the drawers, but they also rammed all my food into one small bag so when I got home it was more like eating a salad. Never eating here again.
Me and my family favorite sub place. Just awsome. Favorite is meatball hot and sweet.
Oh God, it took forever to get 3 subs. This was with 5 staff on and there were no other customers. Super clean inside, and the Subs were not good. I had high hopes for it as they looked good, but it. Was a soggy sub.
I have ordered here 3 times. The first time I ordered the Italian sub, it was good but too sweet because of the Italian dressing. Second time I ordered, I specifically asked for no Italian dressing, it came with Italian dressing! Tonight I again ordered 2 Italian subs with NO Italian dressing ( I decided to give them another chance) well that was a mistake! Both subs had Italian dressing!!!! I specifically said multiple times NO Italian dressing. What a disappointment!! If it wasn't for the Italian dressing it would be a good sub. I'm not returning!
Service
I absolutely love firehouse subs but every time I try to order they don't have the gluten free bun. I would be ordering 3 times a month if they had the gluten free bun available all the time. Someone needs to know how to order enough to last the full month ...or however they do their ordering.
Dinner
They don't follow instructions at all. It's like no one knows how to read. I used to love their subs but now i can't stand them. Every time I order from here it's wrong and I can't eat it
Worst service ever !!!! Sign on the door said open till 11am to midnight. Walk in at 8:45 and they say we’re closed. If I could rate this place minus 1 I would. This place can go fly a kite in a lighting storm
Best sub place ever get the smokehouse beef and cheddar brisket its amazing !!!
Excellent sub, very generous. Bread is tender and chewy, meat thick and real, toppings sliced ultra thin and not watery. Only drawback is the price. The girl at the counter gave her spiel so fast I caught one word in ten. No clue what she said.
Great food. Service was good. Opening a new restaurant during COVID must be difficult. I'm behind these guys!
Love their subs....won't get subs anywhere else anymore
Great subs. Reasonable prices.
Very good fresh and tangy
Meatball sub was unbelievably delicious????
Ordered through Skip. Very fast delivery. Excellent subs. Very generous portions. Buns were very fresh. I couldn't finish it because it was so big! A definite purchase again. Updated to 5 star. Definitely deserved it!
Meal type
This is not fast food!!! 20 mins wait for 1 sub... Overpriced...
Service
I just ordered a engineer sub and I got an Italian sub instead so now I have to get in my car and go back there to get the right subs since they can’t do their job right ……
Really good
This was the best franchise sub I've ever eaten. Truly. I had the steak and cheese. Definitely recommend that one. Will try the others as I go.
Better call in your order. Ordering on line and they did not get it. Had to wait in line while my other food was getting cold. Did not speed it up. Made me wait
Lunch
Amazing subs. I got the chicken Gyros and my wife got the Fire House Hero. She is still raving about it. Only complaint is when asked they don't give a veterans discount otherwise awesome experience.
Ordered a sub off skip the dish and was told it would be ready for a certain time. I arrived at the time my food should be ready and have currently been waiting 15 minutes in store. Please give accurate times when ordering
first timer from skip, the bun is fantastic and I'm very glad for the bacon option! if possible, please add that a pickle is included so I can put in the instructions that I don't want it. can't wait to enjoy the rest of the sub tomorrow
Meal type
Dinner
Dinner
As far as sub chains go, not too bad. Good portion size and pricing in line as such. Easy online ordering makes pick up a breeze.
Take out
Absolutely delicious
Normally just order from uber eats but the subs are always really good and ready to eat! Always get my favourite the cheddar brisket costs about 17-18. Tonight the staff took extra care of making my sub! Love it!
Terrible Service, Moldy Bread, will never eat here again. Called manager about it, he said he would give me refund, then I get there and he says nevermind.
Take out
The food is always delicious and cooked fresh on the spot! You can round up your price to donate towards the region's fire department too!
They have great subs and great attitudes Excellent place
Lunch
They are so good and they are friendly and kind
Best place ever for value and taste...11 out of 10.????????????
Excellent and filling
Always love Fire House Subs!!
Oh, when I tried Firehouse for the first time, I realized that's the subs I will be eating until I am gone ???? Amazingly delicious, always welcoming team under a great manager who is making sure the whole thing is working as it should ???? Thanks guys, you are the BEST ????
Meal type
Always a good quick meal
Service was great but they forgot my pickle ???? lol
The servise is amazing and I am not a fan of subway at all so I loved Quiznos until i tried firehouse subs,now ill never go anywhere else
Sub was great but didn't receive my fountain drink
Great flavor, quality ingredients, bread has a crunchy crust ... Lots of options too. Haven't been disappointed yet!
Best subs around!
I have ordered from them for the first time this week. They have the world's best chili ever. I highly recommend Firehouse Subs for all chili lovers!!!! I just ordered 4 orders of chili.
Pleasantly surprised
Amazing food! A little on the pricy side but really tasty!
Service
So fresh & quality ingredients!!!
Beautiful decorations and delicious food!
Excellent product. A bit more in cost. Very busy.
Take out
Best subs ever!
tried eating here again, same issue , moldy bread and bad service. Terrible management, if I waste food I expect to be compensated. Instead they like to call people liars. Welcome to Canada.
The food is always phenomenal, never have I had anything wrong with an order yet. However the greeting that I received upon my entry felt fake/forced and I could barely understand the person, I didnt know I was being greeted until the person greeted another person a few moments after I entered. I would honestly scrap the greeting all together, its unnecessary unless if you're going to get someone I can understand with a genuine attitude. Lastly the person at the register was even less understandable, simply just communicating my order was a very painful experience as I had to repeat everything I said multiple times, and I can assure it was not due to a lack of volume. Overall my experience wasn't bad, but if I were the manager I would work to find people with better communication skills as that would make people want to return even more so.
Great Subs
USA franchise are good. Not much selection in Canada...
1st time there, got the meatball and it was the best ever. Would definitely go back.
Wow! That is all I can say.
Firehouse here has been great every time! I came last minute today and I know they could’ve said they were cleaned up but they made me a sub and great as always! I appreciate it!
Service
Dinner
Best subs we have ever had.
We ordered on Uber Eats the MD Meatball and the MD steak and cheese as combos with a drink, cookie and chili. Everything was amazing. I would definitely order again. The only issue I’d like to point out for the owners is more so with the uber eats app: with the chip combo it won’t allow you to select a type of chip so I’d recommend for the owners to look into that through the app! But for my meal, the cookie was soooo soft and the Medium (MD) meatball sub was amazing and a good size. I definitely would not have been able to finish a Large. I see a lot of people getting the meatball with pepperoni on top and I’m gonna try that next time!! :)
Great subs
I thought this place was great but I cant risk eating moldy bready again. Never eating here again. Very unprofessional low IQ staff and managers. I don't know who taught them how to run a business.
Staff is courteous, helpful and polite. Food is very delicious. Thier chilli is one of the best I have tasted.
Meal type
Very good quality subs. High price though.
Great as always fast and friendly
Good food. Service can be a little friendlier and faster though.
Lunch
The prices are a lot higher in Canada than the USA but the subs are better than Mr Sub and comparable to Subway
Wow so tasty!! If you're looking for a more meaty sub than usual, this is definitely the spot. They are so delicious and filling. I ordered a Fire House Steak and Cheese (basically a Philly steakhouse) a medium and it was filling! You won't be disappointed. I can see why there's a hype on trying this out.
Best subs. That is all.
Extremely late
Expensive and just ok nothing special.
I've been to several firehouse locations on Ontario (Burlington and Oakville) and have to say, this one isn't great. The bread was dry and stale, all the sandwiches in our order had no mayo, mustard, or Marina (other than what fell off the meatballs), they forgot our drinks and firehats. I hope they can figure things out, considering they just opened.
Was very impressed with the amount of meat and cheese on the sub I ordered. Also fed me for two meals! Delicious!!
Fantastic. Friendly staff, and the food is great. The best feature in my opinion, was the pop machine. You can add flavour to your diet coke. I added cherry, but there is also orange, lemon and vanilla.
Subs here are delicious and good value
Service
More $$ but way worth it. Believe me!!
Good food. Bit on the pricey side, but you get what you pay for. Servers seemed a little unfriendly and uncaring to me.
Meh. The meatball was alright for a chain but overpriced. Was expecting more for the price. I give it a meh.
First time we have tried firehouse subs. Enjoyed our subs, and will be back. Price is a little bit higher than competitors, but the quality was much better.
ALWAYS DELICIOUS! ALWAYS CURTIOUS SERVICE!
Meal type
Amazing, best subs I've ever had
Very good subs for a chain like experience. Much better than subway!!
Steak and Cheese Sub????????????????
Excellent fresh bread and loads of meat. You will struggle to finish it all in one sitting.
Margaritaville
Ordered delivery, items were missing, they didn’t care at all when I called. Thanks for charging us for things we didn’t get, pretty sure that’s theft! Don’t go here unless you like that sort of thing. If I did that I’d get arrested but weird how you can do that.
Amazing quality and taste. More expensive than subway but well worth it.
First time at this Firehouse Subs location and it was awesome. The store was very clean and they got my order right. Our subs (my wife's and mine) were simply delicious. So fresh and tasty. Fully recommended ???????????????????????????????? This store is following all COVID19 regulations.
A little more for a great sub.
Horrible service will not go back to this location
Not the best sub. Not the worst sub. A bit pricey for what you get. Better than Subway anyway, although Subway is cheaper, although Subway's meat and toppings smells like garbage. No this place is much better.
Great hot subs. Love the meatball
Love the sweet and spicy meatball especially when you add the mushrooms and pepperoni. It's a bit more then a regular sub shop but we have never been disappointed with our subs! It's tough to stay away when we are in that area of town.
Went there November 4th 2021 the staff was more interested taking to each other then acknowledging the customer. In fact talking in there own language. I have no problem with people different Language outside the business or on breaks but when you are not addressing the customer, talking to your friend in a different language it leaves a bad taste in your mouth. The food was good. Really tasty and delicious. That's the 2 stars, and 1 star for customer service. The cashier went out of his way to get me a new bottle of sauce that was for sale. This place has potential of being 5 stars. Just needs a little better customer service.
I ordered today, and the veggie sub is the best. At this point, no other sub shop compares.
Take out
Delicious subs
Sandwich was pretty good but they couldn't understand english so ordering a simple custom turkey was a nightmare will be ordering online from now on
Great subs I'd rate it above subway
Good quality sub. Prices are a bit on the high side.
Meal type
Turkey bacon club is the best. Good service and clean nice atmosphere. Fast service as well.
So slow
Sub was good first time trying
They were the best a couple of firemen would have been even better
Dinner
First time we went, we thought they were the best subs ever !! Today, July 11th 2020 at 3pm. My sub was 6" Turkey bacon club. No bacon and sub sauce instead of peppercorn ranch. My husband asked for hot peppers on his beef brisket 12 " sub. Didn't get any. Will think twice about going back !!
Take out
Fast efficient service and an outstanding Subs
Take out
Delicious subs. Fast service. Love it!
The subs are great but they are expensive for what you receive. One criticism I have is making sure the orders that come through to your business are double checked and sent out correctly with Skip The Dishes. I asked for a Coke Zero with my order and received a regular coke. While it may not be an issue for me, I know many people with Diabetes would be out of luck as Skip The Dishes has horrible refund policies and rarely corrects issues. And it wouldn't be worth it for someone to drive all the way to your facility to get the error corrected. Having worked in fast food, it is absolutely crucial to make sure people who ask for diet and caffeine free beverages receive them. Mistakes could make people very sick.
Ordered Large Steak Sub and a Medium Smoked Turkey. When I got home there was a Meatball sub (2 of the meatballs were hard. I couldn't eat it. And the Smoked Turkey not sure what it was. This is the worst food I have experienced in forever. You would think with the conditions out there that they would care about quality. Nope just about a buck. Find somewhere else to order. I called back but no one returned my call. This could be a regular happening .. I won't be ordering from there again. period.
Excellent products and service. Second time there and won't be the last
Service
Unbelievably great subs!!!
Dinner
This review is not so much about the food as it is delicious but after visiting yesterday to get 2 subs for take out I felt disappointed enough to write a review that I think is directed more at management of the St Catharines location on Fourth Ave. My first concern is one I feel every time I visit (which is probably every 2 months). The employees working on cash should be able to speak English clearly so that customers can understand them. I struggle every time to understand what they are saying to me. I have asked others if they feel this way - to learn I am not the only customer who struggles to understand your employees. Perhaps even if they were to speak slower might help but not being able to understand their many questions about choices and options for my sub is a real frustration. The other concern I noticed is that the subs have become much thinner than they used to be which I am assuming means you are cutting back on the meat that goes into the sub. I understand that the cost of everything has increased - I think everyone is aware of this. But I come to FH subs, which is a little more $ than other sub shops because of the quality of their delicious subs. After yesterday I don't feel this way anymore. In addition both our pickle spears were a mere sliver. (About an eighth of a pickle!) It appears you are cutting corners to save and it's noticeable! I would rather you increase the cost and deliver a quality product like you once used to. The subs were delicious as they always are but the disappointment was in the cost cutting measures that left us feeling like something was missing.
Impressive setup yet simple menu. Friendly staff, had the Medium Club on a Sub. Wow! Will be going back for more ;) btw I think subway is nasty...
Better than subway and mr sub by far.
Delicious
Just tried firehouse for the first time. I heard good things from friends and decided to try it tonight. It was FANTASTIC!!! My family and I loved it! My hubby and I ordered the steak and cheese sub and it was the best! My daughter had the italian sub and said it was so good! (She is a picky eater and ate it all....I didn't even tell her about the onions on it and she ate them!) This will be our go to sub place from now on!!!!
Great place. A must!!
Food is really good but the service isn’t great. Orders are often wrong, and staff are not overly helpful.
Today I ordered 2 medium subs with a bottle of orange juice online before going, when I got there the orange juice I payed $2.99 was literally a minute made juice box, almost seemed like the store ran out of juice and decided to run over to Walmart to buy some 8 packs of juice boxes for 3 bucks and then resell each single for 3 bucks to the customer. Greasy. 2nd last time I went I ordered 2 subs with a drink, didn't notice until I got home that they did not put the drink in the bag so had to drive back and show them the receipt to get it. I won't be going back again. I'll admit the subs are usually very good, still not worth the exuberant prices and general issues though.
This location is very clean and managed very well. I have never had any incidences where my order has been wrong. The subs are all very tasty and well prepped. On the odd occasion the chill could be filled a little more to the top so I would watch for that. It is on the pricer side but worth it in my opinion. They are very gracious with their toppings. I regularly come to this location and will continue.
Take out
Take out
I grew up behind a Mr sub counter in the mid 70s in Texas and new Mexico and i have to say after my first trip to firehouse last night,that I was blown away by just how good a sub could be. Theses guys are the goats in this business
By far the best sub I've ever had deff worth the money.
Service
Take out
19 minutes for a sandwich whit just one order ahead of mine. 7 staff members on site.
Club sub is best
Amazing Subs!
Take out
Amazing
On the pricey end for subs but definitely worth the cost, as the quality outmatches any of the usual places. Just fantastic subs. Staff at this specific location were friendly.
WOW! Now that's a sub. Meatball, gotta go meatball.
Tried this restaurant for the first time today. The food was delicious. It is made while you wait with hard carved meat. Will definitely go back.
Subs are very good, a bit pricey but you get alot for the money.
Subs are supposed to be affordable, filling and delicious. For my first and last time I only experienced two. You could feed a family of 4 for the price of two subs. If it lived up to the hype I'd go back. But for the price for something average won't bring me back. Nice staff tho...
Great subs. Simply delicious
Fantastic subs and super polite staff. Hook and ladder all the way
Waited 25 minutes for my meatball sub and there was 16 people inside
Best subs ever
Haven’t had a bad sub yet!
We got the hero and turkey bacon ranch sub. The sub may be a little bit more pricy but it's worth it for the amazing taste and big portions!!!
20 minute wait for a sub sandwich is just way to long. They keep pumping out orders for Uber Eats (or whoever) and have no respect for walk-ins.