Had supper here with my two children. Ordered our meals and although fairly busy, got it to the table in a reasonable amount of time. With the first bite of my poutine I noticed a hair as long as my forarm intertwined with the cheese. Normally a hair in the food doesn't really throw me off too much, but this was long, dark and completely mixed with my gravy and cheese. I waited for my waitress who had disappeared and when she wasn't returning to the table or general area of my table, I got up and told one of the other waiters that I had an issue with my food. He came to the table, removed my plate, asked if I'd like another made, to which I said yes to. He said it would be "just a minute" and apologized. I said no problem..TWENTY FIVE MINUTES LATER, after my children had finished their meals, here comes my meal. I eat a chicken finger and a few mouth fulls of poutine and asked for it to be packed up as the children were waiting for me to finish. The bill comes and although I didn't raise a fuss or get annoyed with the waitress/hair as I understand these things can happen, I fully expected to have at least some sort of credit taken off the bill, dessert offered, SOMETHING as a way of apologizing for the hair and then the wait which ruined supper. But nothing. 62.00 dollars later all I got was annoyed and cold chicken fingers and poutine which I fed to my dog when I got home. Unfortunately although the food is great, I won't be back as I feel like thatamount money being spent on a meal, deserves to have one free of hair ????