Reviews of Charcoal Steak House (Restaurant)

Ciara

Service

Susan Faber

Amazing food, beautiful restaurant and great service even in the dinner rush. As expected, prices are quite steep. The kind of place you would go for professional meetup or fine dine date.

Anurag Sharma

We thought The Keg was the best place for steak until we visited here. Excellent service. Hostess was so welcoming.

Jason B.

Last evening my wife and I returned to the Martini’s section of the restaurant. I’ve got to tell you, this was the best dinning experience my wife and I enjoyed in a long time. Starting with the staff – all were extremely kind, courteous and serviced our every need! The meal was hot and amazing! You will see us visit your restaurant shortly as we like to enjoy fine dinning at it’s best!

Fahad omar

The service was outstanding! The food was brought out in perfect timing and was delicious! Steak was perfectly done as requested, well portioned, and we left feeling stuffed and completely satisfied.

Dan Edwards

Meal type

Brad White

Love it ...love it

Richard Lang

One of the best meals I've had in the kW area. The plant based menu is second to none

Cole Cyr

Excellent experience every time I go. Great service wonderful food.

Anthonia Ikeoluwa Oni

What an OUTSTANDING experience. Food, atmosphere, service... All were top notch. It was our anniversary dinner and first time there. It will not be our last. I cannot overstate how terrific this place is.

Brian Pengelly

Quality of meal was excellent. Service was attentative without being intrusive. Cosy rich atmosphere and decor. Steak was as ordered and veggies were cooked tender not raw or mushy. Waitress knew her wines and recommended a good one. Pricey but worth it for special occasion.

Jason Gohl

Went in to celebrate my sister and brother-in-law’s birthdays. Stella was our server and was wonderful. Our meal was fantastic. It was a memorable evening!

Herbert Hildebrandt

Really good steak. Great selection of drinks, especially wine. Nice, quiet atmosphere. Pricey, but worth it. Has EV charging stations. One of the fancier restaurants in Waterloo region.

David Zhou

Fantastic food. Little pricey, but worth it in every way! Incredible steak and crab cakes, and the chocolate cake is awesome!

shawn riggs

The office reserved the room for our Xmas party and everyone enjoyed the food. I personally had the new york steak n was awesome big sreak that i was inable to finish ir was a bit salty for my condition. However my medium rare steak was well seasoned and cooked

Brian Connors

One of the best restaurants in the Kitchener Waterloo area! Expensive but worth it. Considered an institution, they've improved their menu choices.

Coel

Ate indoors w/great spacing, service & food. Waitress was very friendly & accommodating.

Siddharth Shinde

Great atmosphere and friendly staff. They have improved their wonton nachos to an amazing level! A little bit on the pricy side but definitely worth the visit

Alex

I was there for a small wedding. Lovely place, wirh intimate atmosphere, We had a private room. I'd recommend it for anyone looking for a place to host a wedding. Beautiful restaurant, friendly staff.

L Landry

I loved it there. The service was great, the food was really good as well. However, they placed us outside outside where I assume used to be the parking lot and it was really windy ????.

Lynn Stuebing

Love this restaurant. It's mine and my wife's personal favourite and we have been coming here for 15 years. The food and service is always top notch. Best in town.

Laura Klaver

Great vibe very nice decor , food was amazing, had there ribeye steak , definitely an amazing steak cooked to perfection Entire meal was great highly recommend everyone to try this steak house

Shafik Diwan

The prime rib was cooked to perfection and the wait staff were easy on the eyes. Definitely recommend

Axton Irwin

Nice atmosphere and good food.

Ron Loxton

Fantastic hamburger lunch. Great patio and friendly service.

Brian Kneebone

Always great service and amazing food. We have made it part of our anniversary celebration every year for 3 years since we got married. Never had a bad experience!

Andrea Holowaty

We booked a private room for our small wedding dinner and were very impressed. Meredith worked hard to coordinate all of our details before the event and was great to work with. The service was wonderful and the food was absolutely delicious. It was the perfect way to celebrate our wedding.

Sarah Shaw-Sehgal

We spent a lot of money and 3 of us had to return the food as it wasnt cooked as we requested. Service was good

Michelle Bartlett

If you're in the Kitchener/Waterloo area ...THIS is where you must eat!! I've had almost every item on the menu and not once, have I been disappointed!! Service at your table is exceptional and the food is magic. A must for dates, parties, anniversaries...or just a great lunch or dinner outing with a buddy!! Top notch restaurant in Ontario, I'd say.

Michele Paterson

We have not had many good take-out experiences during the pandemic. This meal for three of chicken tetrazzini, cannelloni Bolognese, Caesar salad, and apple pie was delicious and plentiful! We used TOAD for delivery and could not have been happier! Highly recommend the Charcoal group for takeout!

Howard Lenos

This was the first time I went to Charcoal Steak House and I was absolutely amazed. The service was fast, the food was great and the portions were very satisfying. The meat was cooked to perfection and the flavours were mouthwatering. It's definitely a great place to go for a mouthwatering steak.

Jill Grealy

Food was great! And lots of plant based options. Service from the front of house. Less to be desired. 3 three girls chatting at the front were not professional and were chatting about this not appropriate and were picking at each other’s out fits and make up.

Dave Provost

Ordered curbside pick-up and when I got home the order was incorrect. The manager and staff literally did everything to go above and beyond in fixing the situation - including remaking and delivering the correct order to my house. Great food and outstanding service. We'll definitely be going back!

Karl Nieva

Great service and outstanding quality steaks!!!! Would definitely comeback for special occasion.

Listed with Elyse

Got gift cards at Christmas for Charcoal Group so decided to pop in here for date night. Food was good, service was friendly. They sat us out on the patio which was surprisingly warmer than the rest of the indoor dining area. We ordered a couple drinks along with steak (I had the Wagyu, pricey but delicious).

Zoe Clemens

I came here for a business lunch and the service, food and atmosphere were top notch. My NY Strip was perfectly done to rare and the twice baked potato is easily a new favourite of mine. Highly recommend coming here!

Chad

Wholy Hanna! What a fantastic place!! We were out of town for an event and happened to be staying at the Radisson. Walked over to this place and had the most amazing dinner. LOVED the atmosphere, the dimmed lighting, the service was fantastic our server, Zoe was awesome! The food was amazing all the way to the Chocolate Bomb. Yes pricey but money well spent. Nice restaurant to have a nice dinner. Reservations were needed. And we could see why. Amazing restaurant. Would be nice to have a nice steakhouse like this in Windsor/Essex County area.

Mike Reed

Dine in

Pam Kozak

Excellent atmosphere to have a quiet dinner and the food was delicious! Everything tastes amazing. Also, Emily was an incredible server who made us laugh and made sure we were well taken care of. We will be coming again!

S.D .S

Simple, classy dining that lacks lustre. Simply put—overpriced

Will Bub

Great food and staff!

Linda Huynh

Delicious food,great atmosphere,great customer service!

Tracy Williams

Service

Gabriel Eshun

Great restaurant with a good atmosphere

Bernie Pickett

Awesome food, great day service

Mario Stocco

High standards and consistent quality. Great atmosphere, always and still is a great place to dine.

Bradley D'Atri

Great food, good service and pleasing ambiance.

Shawn Slone

Have had lunch and dinner here and enjoyed both. Staff is friendly, service is good and the food is very well tasting and priced. The restaurant is also beautiful inside.

Kyle Sousa

Awesome food, reasonable prices, very pleased. You know its6 a good place to eat when management comes to see how the food is...

Steve Martin

Very tasty, probably best steak in town.

Paul Haber

Great food Great service and always a good time

Rob Nusca

Always an excellent experience with the quality of food and service. Never need to hunt for a restaurant when you can just browse the Charcoal Group. Great menu selection from Meredith for my group of 16 !!!

Natasha Wright

Came for our anniversary. It was our first time dining here. The service and food is way above exceptional. Towards the end of the meal the manager came over to wish us a happy anniversary. He bought us a round of drinks! We also received a complimentary dessert. This may have been our first visit, but it won't be our last.

Holden Johnson

Best food in the Tri Cities. Always have amazing, friendly service too. Recommend trying the pig tails, cauliflower wings, and the steak is a must. A+ restaurant.

TQ

Proven excellence. Never a disappointing experience at the Charcoal Steak House. We won't wait for a special celebration to return. Thanks for making everything so enjoyable.

Shannon Shin

I wanted to share my disappointment in my recent visit for lunch with my best friend...our server was not attentive, seemed very disengaged and disinterested and really only came to our table when we flagged her down. It took us close to 30 minutes to place our drink order and then another 30 minutes after that to place our food order and we had to grab her attention to do so. She provided the wrong wine and then messed up our bill at the end to include this glass of wine. It was such a disappointment as we love the patio at the Charcoal but have never experienced service like this....we had chose to have lunch at the Charcoal over a pub or chain restaurant as we wanted the food, drink, service and experience of a finer dining establishment but after this visit I am going to reconsider where I choose to go next time. To add onto my disappointment even further, I emailed the restaurant to share our feedback that evening and did not even receive a reply or acknowledgment which makes me question the integrity of the management team. I totally appreciate & understand we all have bad days, but the sad part was her other tables did not seem to go unattended as ours did.

Robert Reid

Food was awesome. Service was also fantastic.

Rosa Lee

Great food. I had the Prime Rib..... AMAZING. The staff do a fabulous job of making you feel comfortable.

Gus Dariviris

Had the pad thai and NOT a steak. Decent pad thai for a steakhouse. We were sat in a booth with a TV directly over us so while the other patrons watched sports highlights it felt as if we were being stared at....somewhat of an odd/uncomfortable setup while you're eating.

Josh Koch

Shame to give it such a low score. We arrived early for our reservations but ended up having to wait 45 minutes past the reservation time because they were waiting on another party to completely show up... So for some reason they couldn't seat us even though the table we eventually got was totally ready for us all that time. Hopefully this is a blip. Once we were eventually seated, the service was great and the food was good.

Rosetta Stabile

By far my favorite steakhouse. They make an unbelievably tasty "rare" strip loin steak with a baked potato. Every man's favourite. ???? For the price, and atmosphere,its well worth it and even better than most expensive steak restaurants.

Harold Asmis

Great food amazing service. Just go there.

Hannah Wild

Great burgers amount of food was great Get the tuffle fríes

James Gritti-Cromwell

Great service and ambiance. Not too thrilled with the food. Rare steaks were rare. Medium rare steaks were medium well. Disappointed that a steakhouse over cooked 3 out of 4 meals. We do not plan on returning.

Im The Devil

The food came surprisingly fast and our waitress was really on-the-ball with service and she was friendly and polite. The food was delicious. I definitely recommend the wonton nachos if you're wanting a unique twist on nachos because they were super good and loaded with toppings. We also got a free brownie for dessert because we were celebrating our birthdays. The chocolate pistachio cake is also a must try. The buttercream icing on it is so smooth and not too sweet.

Desperado II

Dinner

Vanpriya Cor

Great food and ambience!

Frölfênüügen 4 Lyfe

Great food and great service. Perfect place for an anniversary celebration.

Chelsea Dagger

Took my two boy's. There girlfriends. For a celebration. The service was great. The food was amazing. Well worth the prices. Wish I could afford to treat my family and i more often. If you havey never bin. I highly recommend going. You won't be dissatisfied or disappointed.

Alex Haack

Charcoal is our local go-to steakhouse. We live nearby, and whenever we feel like having a great Steak, this is the only place in K/W that consistently delivers. (And believe me, we eat out a lot!) Their food selection is excellent, as are their bar and wine offerings. Their staff is well trained and they are very attentive and helpful. In all the years that we have been coming here, we've never had a mediocre meal, or poor service. Their bar "Martini's" and their downstairs Italian joint "Del's" are both also fantastic. I highly recommend this place, as there isn't a better place in K/W, with such a varied selection and incredible service. (Ps. They have fantastic fresh oysters ... try their 'buck-a-shuck' nights!)

J E M

Great food! The steak was awesome! The waitress was very pleasant and the wine selection is very nice.

Ken Whyte

Enjoyed a business dinner with several other people, all meals were cooked perfectly. Staff were friendly and knowledgeable.

john annand

Beautiful restaurant with amazing food.

Denver Coneybeare

We enjoyed a good dinner last night at Charcoal Steakhouse, Kitchener. Arrival was complicated by trying to find parking, in the dark and with 8 or 9 taxi cabs for the adjacent hotel, blocking the entrance. We appreciated the well trained wait staff, but we missed what the daily specials were because they were rhymed off with rapid-fire delivery. Our meal was good overall, with a birthday surprise to complete it. The sides were delicious! Our steaks were cooked as we ordered. My problem was the bland sauce that it was swimming in and the peppercorn coating that I missed on the menu, I guess.

Michelle Victorino

Fantastic experience, classy atmosphere and delicious food.

Anna Lichty

Great price amazing service awesome food

Adam Oldfield

We had dinner at Del's Enoteca Pizzeria ... great experience... tasty meal... lovely atmosphere... good service...thanks for a memorable evening!

Barombo Sartoogus

Excellent food and service, nice time!!

Matthew Neville

My husband and I went there today for the first place, and we both think that this place is great. The food came shortly after we ordered and it tasted really good. Our server Iman was so sweet. We loved the vibe overall. Their prices are also good. Definitely a 5 star????

Rainbow Amanda

5 star for the place cleaning 4 stars for the service alittle bit slow and 1 star for the food

Tyler Struckett

Wonderful restaurant, wonderful food, wonderful staff! I have been eating at Charcoal for years and I have held many events there. Never disappointed.

Rachel Grimard

Toronto prices and advertised steaks but our NY strips were ok, but not comparable to Toronto or other large steakhouse chains in my opinion. Service was great

Juli Ata

Reserved table not ready ....then puts us in middle of room....when I ask for a circle booth ...then ordered crown steak forgot the crown of shrimp on top....

Attitude Agape

My daughter and I had a fabulous meal tonight. From the stuffed mushrooms caps to the prime rib ....everything was exquisite. Great place to adult and enjoy great food and exceptional service .

Lashen Naidoo

Attended a small wedding reception (50 people) had a very secluded and quiet room. Food from appetizers, main course to dessert was fantastic and the portions were almost too much. Staff were excellent.

Laura Dixon

Really nice place for a birthday dinner. Spacious rooms so the restaurant can easily accommodate large groups. My friend ordered the top sirloin steak and I tried the hickory ribs. The food is fantastic. Great juicy steak and the ribs were mouthwatering. The staff was very attentive and knowledgeable and I enjoyed the overall atmosphere of the place. Would definitely come back here.

Nathan Saccon

Had a great meal with great service here for my sister's wedding reception. Enjoyed everything but the truffle fries.

John “Flying Fever” Kelly

Wonderful dinner, wonderful service. It's been at least 20 years since we last dined here (what with multiple moves and LIFE intervening}, but still just as good!!!

Meg Lawrie

Since the first day I came here a few weeks ago the quality has been dipping down drastically enough everytime I come here and let me tell you that I ain't going back to eat at Charcoals! Came here yesterday and ordered the beef teriyaki and I was very disappointed on the dish! I paid $20 for a dish that tasted terrible and couldnt even finish looked like it was just slapped together! I could of turned around and went to McDonald's with that $20 and would of had a better meal then what I got served! Save your money go to a fast food chain instead of this place! WAKE UP CHARCOAL!

Mona Ahmed

Meal type

Brendan Grogan

Great experience super staff, Nicole I think!

Brianna “Brii” H

Wow!!!! We just did curb side dinner pick up for Christmas Eve.... this meal was AMAZING!!! How was my filet mignon was cooked so beautifully for a take out order? A perfect medium rare! Our Brussels sprouts were so good. Everything was perfect. Thank you Charcoal, you did not disappoint????

Mitchell Little

Cold steaks for the whole table 0 seasoning just overall bland food. Our server was sweet but I wont be back $140 I should of spent elsewhere. Keg blows them out of the water .

Carl Hiltz

Good food, Alitalia pricy

Kryssy OK

Very good service and accommodating, i requested something speacial for a my valentines and they pulled it off, food was awesome aswell we will definitely go back again and again and again...

Mike Weichert

A very good place for me and my friends to have our get together. Staff was friendly and place was clean. Wish there more options in the menu

John V

Lunch

Tanseer Kalami

Dinner

Noah Zeus

The perfect dining environment for a upper-scale meal and the food is excellent. The prices are about what you would expect for the experience and the venue is a great choice for meetings a business or romantic nature. Oh and the steak is superb.

Julia Radovanovic

Went there for the first time last week. Tried the burger. The. Best . Burger ... Ever ! We arrived a little bit before they opened, the greeted us and sat us immediately.

Jeanne Mendoza

Went here on the weekend for the first and last time. Truffle fries were all small and scrap ends. Never got the patio table we reserved. One steak was more medium then medium rare. The server was never around. By the time we got our steak knives the steak was cold. Alot of awkward attempts at a conversation with the server, made us uncomfortable. Sure it looks like high end dining, wouldn't say the service and food follows.

Bill McBay

The food was delicious, best steak in KW! The filet was cooked perfect and melt in your mouth good. The cheese bread app was amazing as well, better than I expected.

SiS PC

Staff was fantastic. Atmosphere nice for New Year's. Food was less than what expected for set menu price. Quality great. Overcooked steak and dry mashed potatoes. Probably will stick with the keg for future steak dinners.

Ola Rozenfeld

Enjoyed the meal. Visited on my birthday. Had the ribeye medium rare and it was cooked perfectly. Waitress was very accommodating and we left full and satisfied.

Stacey M

Kitchener staple. Always consistent. Mini beef wellys age unreal!

Chelly H

Service

Kaitlyn Lew

Amazing service! My fiance and I both got the new York stirloin, which were very flavourful. Great wine list and it was nice to see the manager engaging guests throughout the night.

Claudio Lener

Wonderful in every way. We really enjoyed our evening from start to finish. The service was excellent and Timely. I had the salmon and my husband had steak. Both cooked to perfection. The Patio was Beautiful with the addition of Impressive outdoor fireplaces. The price for such quality was very reasonable. In my mind I don't like paying for something I could cook at home better. Well done to the chef's!

Kelly Sereda

Very good food in an ambient environment

Ashwin Irudayasamy

Great meal, and Gabriel was the best.

Adam Snider

I had an awesome experience at charcoal steakhouse. It was a special occasion as I was treating my husband on his bday and was looking forward to a wonderful time after what I had read on reviews. I must add that I had expected the dishes to be pricy and was prepared for it but to my pleasant surprise I found out that for the ambience, quality of food and service the price is perfectly reasonable. I also had a special request to decorate our table with flowers and baloons that I had delivered earlier in the day and I must say I was highly impressed by the willingness of the staff to do whatever it took to make my date special. We had one of the steak, some pork ribs, Cali shrimps and garlic bread an every dish was just delicious. Our host, Lauren/Laurel (not sure how to spell her name sorry) was very professional, friendly and recommend the popular dishes. We were checked on by the staff regularly but not in the hovering manner. We had a wonderful experience and I'd like to thank everyone at charcoal steakhouse for making our evening special.

Ladislav Hudec

Service

Grant Stephen

I've never had a bad meal here! Love the service and at atmosphere. Steaks to deserts seem to always impress. Will be back to celebrate soon. This is really a 4.5 star rating, interior could use a bit of an update.

Ted Copperthwaite

Consistently delicious cuisine with a great atmosphere and exceptional service. Three separate restaurants in ine location. Martini's has a great patio to enjoy. Make sure to make a reservation!

Barry Mooney

Best streak I've had at a restaurant, fantastic atmosphere.great staff.

Cindy Cody

A very nice family dinner indoors with friendly service and good atmosphere. Pigtails were great as was the steak.

Kira O'Connor

Dinner

Ron Baker

Absolutely stunning

Darlene

Dinner

Zombi4ek

What a delightful restaurant, friendly people and the waitress was just super. My wife and I both had the 8 oz. prime rib, baked ‘tater, and veggies, cooked to medium. We both enjoyed a draft beer and the salad came within minutes, which we were allowed to split, since it is so huge. Now I’ve had quite a few prime ribs before this and know when it’s good or not so good. Well, this is by far, the absolute best prime rib I’ve ever had, and cooked to perfection all the way through. Also, we both ordered the 8oz., and I accused them of bringing us the 12 oz. prime rib, (but it really looked more like a 16 oz. size). The waitress laughed and said that it was the 8 oz., but they do come big. Wow! It’s a nice, clean, upscale and comfortable restaurant with an outstanding atmosphere. We thought that this would be the typical charcoal steak-rib place, but was really much more. I felt like I should have dressed up better, but I still fit in and enjoyed the whole thing. I live in the U.S., but hope to be able to return here sometime. I recommend to all my friends.

Neil Mavin

I had dinner here a few times for special occasions and the food and service here is always exceptional. I can't wait to go back. Best prime rib.

Jan Wichanski

Great food,service and atmosphere!

Lord Lynn

A Little bit expensive but great food.

Aytak sheshkalani

Had dinner at the charcoal tonight, for the second time I ordered the tender blue. Last time I was blown away with the meal, due to the amount of blue cheese on the steak. Tonight although the meal was still delicious I was disappointed at the lack of blue cheese. Unsure I would order the same dish again not knowing what I would receive. Overall still a great experience and will definitely be back again!

Dave Garwood

Loved it. Loved the atmosphere service was on point. The manager made it a point to come and see how our meal was and engage. Definitely a good choice for a nice date night. Will be back 100%.

Nicky Pi

Average steak house.

Duncan Wheeler

Great food. Great staff.

Michelle

I was here with my husband for our anniversary dinner and we had a good time,the service was great,the food was well prepared and they also gave us a chocolate cake for our anniversary.

Bernard Badjari

Good food with nice service. I don't drink alcohol so can't review any but food was delicious with big selection and cozy and delight atmosphere was also enjoyable. I wanted extra something for 5 stars but couldn't reach there. :)

J Smith

Beautiful decor and atmosphere. Unfortunately the quality of the food does not match this. Terribly overpriced for mediocre steaks and appetizers. I paid 53 dollars for a 14 oz ribeye that was dry and overcooked. The 8 oz prime rib was nearly a third undercooked fat. Unacceptable for the prices they charge. Its quite unfortunate when your previous steak experience was much better at a Milestones. Far superior bang for your buck at the Keg or Golf's.

Alan Ó Góillidhe

Got take out from it as the place was fully booked. Takeout was 20 min late. But that was the only bad thing. The meals were perfect - cooked right with right balance of flavors. Certainly a place to visit in Kitchener.

Narri Bacchus

Haven't been here in years and almost forgot what a great restaurant we have in our community.

Dan Tapley

The double baked potato is just bomb!!!! Also the peppercorn steak sauce is ????????

Mitch Dickinson

I ordered the filet mignon. I was beautifully prepared and presented. I service was excellent.

Iryna Goy

I was there for dinner on Oct 10 along with my wife and her sister, my son, daughter, her boyfriend and 2 grandkids. Generally the atmosphere is good and food as well, however my NY sirloin was sinewy..not like the Wagu i had on a previous visit. The other dinners for the most part were okay. However my biggest disappointment was in the seating arrangements. We made reservations for 6 adults and 2 grandkids (2 yrs and 7 mths). They were kind enough to allow a stroller for my 7 month which did not impede traffic in anyway. But they placed us in the middle aisle in 2 separate tables despite we explained we were all in same bubble. We asked if we could move the tables closer or even have my daughter and her boyfriend in the other table be seated with us. The manager explained tables had to be 6 feet apart which we understand. Some people who were seated in a booth nearby left and we asked if we could move to that booth but for whatever reason they said we could not. We noticed in the other section there were vacant booths that could seat at least 6. Our waitress who was very kind and understanding noted our discomfort and said she would see what she could do. They finally moved us to a booth were we all could sit together with even a highchair and stroller. Kudos to our waitress but unfortunately we did not get her name. She also could not serve us because it was not her section. All was well..but my point was this could have been avoided. There was no reason they had to separate us when our reservation was for 6 and if booths were available. Clearly somebody was not thinking. It did throw a damper into our evening Thanksgiving dinner. While the food was okay i thought the quality did not meet my expectation based on our previous visit and for the $$ paid ...around $500.

Lori South

I love coming here with family amd friends. They welcome you so well and the food is amazing. But the mints are to die for honestly. The staff are so nice and efficient. I've been going here for years and the whole team even the owners are amazing and always help where they can. It's so beautiful and perfect for parties or reunions. Just the best.

Alex Wendell Motors

Our server was awesome, the food was delicious, atmosphere was great...but food took too long to come out. We had reservations for 645, and we ordered within 15 min of being seated. Kids got their food quickly, and my husband's french onion soup came out quickly...but meals took another 40 min to come out. I was pretty hangry.

Nij

Amazing Service! Delicious Food! Loved The Atmosphere! Can't Wait For Another Date Night!

Sherry Williams

Meal type

Molham Kaadan

If you like ribs, you need to order them from here. Ask for brown sugar sauce... definitely the best ribs in the area. I'm sure there must be other items on the menu but I may never find out because I can't stop ordering the ribs!!! The owner is fantastic as well.

MaFer S

Dinner

Mandi Loucks

My wife and I went to the Charcoal for our 6th anniversary on Saturday and we were less than enthused. The ambiance was above average but that's where above average ended. The food was so disappointing. We started our evening out with escargot that was topped with mozzarella cheese and not much more flavour than that. We were still hopefully that our entrees would be above average since we are paying a premium for them. Once again we were less than impressed. My wife ordered the prime rib and it was cooked perfectly but was so small. She ordered extra vegetables instead of potato and got undercooked beans and red peppers with a few nicely done carrots and a couple pieces of broccoli. I had the bison special and it was once again a disappointment. The meat was very fatty and the vegetables were not done well. We were told by other friends to choose a different location and I sincerely wish we would have listened.

Grace Yu

Ok, the Keg is good too.... but personally I think the food here is much better. And the place is a little more upscale....and the music is civil allowing you to actually talk to your friends and significant other.

Rene Soto

Exquisite steak. The lobster addition for $20 could have been larger. Was very small. More seafood options would be nice.

Adam C

Very tasty steak and appetizers. Friendly customer service and drinks are well mixed. Lots of parking and easy to find. Will be back.

SlimSh82

Hell Ya! Best experience ever. Pretty amazing place. Awesome staff and pretty attractive ????. Food is a wow factor! I hope everyone has amazing time.

Rustam Shirinov

Great place. Food is amazing. Service is great. Good portions. One of the best places in Kitchener/Waterloo area to eat at. Nice and classy place.

Travelling Soul

Dinner

B. O

Amazing experience at Charcoal! Chris offered some of the best service I've had in a long time! My girlfriend drove in from Toronto and said the service service food was worth the drive????????

Saad Salman

We had the BEST meal tonight! We started with the crab cakes—amazing! ???????? We were disappointed that the prime rib wasn’t available (only on weekends apparently), but the filet mignon topped with a garlic butter patty was delicious! Our server Stella has been with the steakhouse 31 years and her skill as a server was evidence of that. I was here 20 years ago for a friend’s birthday and it was great fun then too! Now that my memory has been refreshed from 20 years ago, we’ll be back sooner than later next time! Thanks Charcoal Steakhouse! A wonderful experience!

Sharon Cain

Good service and tasty food

Toni Scott

LOVE the atmosphere and interior here. The drinks were amazing & definitely a top 3 out of all the places I’ve been to — love how they offer slush drinks whereas most restaurants just do on the rocks.

Angela Terrell

Slow service, over cooked steak, patio chairs on extended patio are hard and super uncomfortable, not living up to the high standards they used too. Beertown is much better!

Al Holliday

Had a wonderful Valentine's Day meal with my wife. We have never had a bad meal and the staff are the best. Even though we cant eat here all the time, it's always a great meal and recommended to anyone.

Khenpheth M

Stuffed mushrooms and shrimp were awesome.

T. G.

I ordered take out to celebrate a birthday ???? the meals was incredible and delicious my order was filled exactly how I wanted and some, they went above and beyond including a chocolate lava cake with a candle taped to the box I will definitely order from here again and again

Dave Hounslow

Dine in

Trevor Prosser

Meal type

Tynan Burch

Service

Carlos Silva

Had a lovely lunch to celebrate a birthday. Great food and fantastic service. I highly recommend the Jamaican jerk bowl!!

Allison Gemeinhardt

Excellent steak house, Rib steak as good as it gets. Decent wine list with some interesting cocktails professionally mixed. Good Job Tim.

r ploughman

Service

Pascal Calarco

Meal type

Tom Kozak

It was our first time here. Food and atmosphere was good. Service was outstanding! Taylor G is an amazing server. He went above and beyond to ensure we had a good experience. He was very knowledgeable and promoted the menu and made recommendations to perfection. We had French onion soup to start, I had the rib eye steak and my husband the barbecue chicken and I had creme brulee for dessert. When we come back we will ask specifically for Taylor G as his amazing service is what made our experience a memorable one and is making us return customers. Bravo!

Anton Benjameen

Meal type

Char S.

Very satisfied with the service. I had gone there for a party which had a fixed menu. I am a pure vegetarian and I have a very less options available. My server made sure that I am getting what I can actually eat. She was so nice and friendly.

kris collett

I like the place . Everything was ok . Staff was polite and freindly. They did their job good. Just the combination of stake' sauce and cheese on the fries was a little but salty. It's the only thing. I like everything there . I will be back there again.

Akumagba Irene

Awesome meal at Martinis. Great decor. Menu has something for everyone. Server was lovely.

Eric Drouillard

Burgers and fries were amazing.

Marijo Howard

Amazing choice for our first date night since before the pandemic! The food was unreal, the drinks were perfect, and the staff was so sweet. Can't wait to go back!

Tom Vrekalic

I'm not sure if this place was maybe having an off night, but there were several issues, some more concerning than others. The "blackened cod" for the fish tacos apparently seemed raw or at least very undercooked. Someone in our party who ordered the steak had a very upset stomach later on in the night (with no other obvious culprits). Someone ordered a drink that was made incorrectly ('Jumpy Monkey' was made with coffee instead of hot chocolate), however they did quickly bring us the correct drink after we double checked the menu online and asked about it. Further, the bill that was initially brought to our table was completely wrong and almost twice the total of our correct bill. For what it's worth, the undercooked fish issue was not brought up with our server (it was one of those awkward "this REALLY doesn't seem right but maybe this is how it's supposed to be" situations), so they were not given an opportunity to address this complaint. Also, I did not have any issues with my own meal. We felt the price point seemed pretty steep for the quality/presentation of food. Looking at other people's reviews, it sounds like these problems are not the norm at this restaurant, but I doubt any of us will be returning.

Ildi Kloiber

Love this place, especially for lunch. As a non steak fan I was worried I wouldn't like the menu but they have plenty of selection of other foods as well. Lunch is served quick and tastes great! Service is spectacular and I've never had an issue finding parking. I highly recommend a great meal here.

Rockett Man

Food - excellent Atmosphere- very good Service - beyond excellent. Our waiter Taylor was simply incredible. Best in memory! If you plan to come here, be sure to ask for Taylor.

Natalie M

What an incredible experience! The Charcoal Steakhouse never disappoints with its elegant atmosphere and excellent menu. We had the pleasure of dealing with Vicky and she is hands down the best waitress we have ever had in all of our dining experiences in the city. She treats you as a best friend and always made sure we had everything we needed. Marvelous job Vicky you are truly a wonderful person and keep up the great work. If I could give 10 stars I would!! The entire staff needs a pat on the back for making this the best experience possible every time we come. Well done!

Cora Ritchie

Excellent service and food. I have been for 2 large special events this fall and both we handled with great professionalism and care.

Timothy Class

Steak was cooked to perfection, absolutely wonder

Kristine Jayatillake

This is my favorite place to eat in Kitchener /Waterloo. I have been fine dining here for almost 40 years. You always know you are going to have a fine dining experience. They have private dining rooms for various sizes of groups or parties. If I have a special occasion I celebrate it here!!

Stephanie McHughan

Still at the restraunt, had a minor incedent . The solution was more than what was necesary. Always come here for special events. The reasons are obvious.Great place to be. GreatGoodfood.greaservice goopeoplprprices

Ambi C

Great steak & seafood and a very good drinks menu. Service was a little slow but it was a busy night. Reservations highly recommended.

Angela Gibson

Very disappointed service was good Food was poor

Dennis Hallman

Overall it was a good dining experience, servers were nice. But the steak dinner with garlic mashed potatoes and asparagus was NOT worth $34. Mashed potatoes were bland and the steak was a little grisly and chewy. Didn’t seem like quality aged meat at all. It was not top of the line gourmet cooking whatsoever. Could definitely make that meal better at home for half the price

Tim Ware

Mashed potatoes a little lumpy, but thats about the only complaint I would have. Tasty steak, nice vegetables, good service and atmosphere. Good place to come for a date or on a family outing.

Studio Brock (Brock)

What could be better than a burger for brunch? A breakfast burger. The Charcoal Steakhouse has a very fine one. The service was excellent.

Jay Jeong

Have been going to the "Charcoal Pit" since my parents brought me here in the 70's! The ribs are still delicious and service prompt and friendly. One of the managers came to our table to inquire on our meals and when I mentioned my previous visits, he returned with a vintage menu, which brought back some amazing memories. Kudos for continuing to bring quality food to the table!

Dan Reynolds

Overall disappointed. Great service, average+ food especially for the price. Wine list, by the glass, is weak. I don't mind paying $18/glass but give me some decent wine to choose from. Maybe the bottle choices are better. Entrées were long delayed. Our server was very good but she kept apologizing although not her fault. The ceasar salad was quite disappointing. I was really looking forward to a great zesty flavorful fresh ceasar salad, most good steakhouses don't disappoint on this front. Hey, I don't expect it to be made in front of me at this restaurant but any family restaurant can match this one.

Claire Steedman-Sheppard

The perfect steaks

Tammy Alspaugh

We recently dined here for Father/Son milestone birthdays. Couldn't have been a better choice for us. Thanks for the memorable evening, Charcoal Steakhouse Team!

K. M.

They cater some damn good food. I've only been for a private party and it was pretty great. Very nice and cozy atmosphere with top notch food and good service.

Danny Damboise

Fantastic take-home dinner! Exceptional quality that we love, packaged to travel. Steaks were cooked to perfection. The Pepercorn Jus and Port Mushroom sauce were perfect (we neded to warm them a little though). Garlic shrimp were juicy and tender. Vegetable PAD Thai was as a favorite. A perfect dinner at home. Delivery containers are recyclable.

Cayz

Just had a fantastic meal here. The cheese bread appetizer should not be missed. I had the ribs with brown sugar sauce. They were fall-off-the-bone tender and absolutely delicious! My nephew had the steak fries rare and I was jealous. Perfectly done with a beautifully seared crust. The parmesan truffle fries were fought over. "Charcoal" deserves its place as the top restaurant in Kitchener on Google.

Ge__off R

Nice services and i love the steak frites lol

Kyle Clements

Thank you Richard and staff for making our 16th anniversary a memorable one for us, appreciate what you have done for us to provide the Halal steaks done the way we wanted, the mashed potatoes done to perfection and the zero proof Moscow mule was amazing and I loved every sip of it with right amount of ginger added to it was so good and to end it with the desert on the house was one of the best gestures I have seen after a long time, will see you soon, keep up the excellent work.

J V

Dine in

Alaster Duncannon

Good food and great staff. One of the best steak house in the kitchener waterloo area. Their steaks are cooked to perfection. Highly recommend

Paul Bernardo

Good place for lunch. Best for supper. Great service. Very attentive staff. Excellent steaks. Pricey, but in parr with other steakhouse prices.

Scott Brittain

Was here for a small private group event. The space is comfortable and accommodating. Service was outstanding and worth the visit alone. Michelle took good care of us. Food was decent for a set menu. I had the ribs which were a good portion but not worth writing home about. I'll come back to give the regular menu a try but can't give a 5 star rating on this visit since my expectations are very high given the price tag of this place.

Garrett Villeneuve

Worst steakhouse I have been to in Canada so far. First off, if you are a steakhouse, make sure your waitresses and cooks know what grade each cut is when a customer asks. Got a AAA when I was told it was USDA. Checked with waitress who checked with kitchen. The AAA was very tough, AA tough, even the waitress commented how tough it looked when I cut it. Keep your money and go to Toronto if you want USDA/Canada Prime... or even a good AAA for that matter. Also... no one in the steak house was eating steak! Also, the manager said they do not have time to inspect the steak coming in and have to trust the label that says AAA. When did good restaurants stop checking the quality of the food it serves?

Matteo Renzi

Excellent food and service. not the cheapest place to eat but if you want a nice meal with a decent wine this is your place. I've visited frequently with family and it's always been good. It is a busy place so reservations are recommended.

Georgia

Best seared tuna I've ever had!

Canadian “Canadian Mama” Mama

We ordered to go the ribs were Amazing and the chicken was amazing . You have to warm up the ribs but they are worth it.

Kari M

The service was very good. The French onion soup was way too watery and literally did not have onions. My beef wellington was not a bell wellington it was sheared beef warped in a puff pastry with sum sauce. Steaks were great. Deserts need more options and calamari needs to be crisper over all a 6/10

Jill Summers

Food and atmosphere are exceptional. Servers are attentive but not overbearing

Brendan Graham

Excellent service. However I expected more menu options. If you don't want steak you are pretty limited to what you can order. Wished for some pasta and seafood dishes

Dan Paul Nguyen

Good food...had very good service!

Devonn Fitzpatrick

Our favourite go to for an evening out!

Alyssa Campbell

I worked here many years ago as a chef which is why I also come back regularly I'll of the owners the management the shafts the service the atmosphere and basically everything about it oh yeah and obviously I love the food it's top-notch and they really care about their food and their customers which shows when you eat here or even get drinks. The drinks are also fantastic

Kwang Lee

For us it was my husband and I’s first time visiting & we will most definitely be back! Amazing service, great food & atmosphere. Real gem to have in the KW area.

Norma Boyle

Charcoal Steak House is one of my all time favorite restaurants. The food is always fabulous, the staff is outstanding, and the have a beautiful patio for those warm summer nights. Highly recommend!!!

Mark Arsenault

The Charcoal is popular bc the food is Good! The service feels very personal and the atmosphere is intimate. The Sunday Brunch is a menu, not a buffet, but it has something for everyone's taste.

Stack Hundo's

My colleagues and I were in for lunch and really enjoyed it. The Caesar salad is delicious, we also tried the calamari, Thai shrimp, baked brie, and garlic bread and were not disappointed. The ribeye is fantastic, would definitely come back.

Laurie Hannoush

Fantastic atmosphere and food

Cristobal Ruelas

great food and service

Wyatt Gilliatt

After getting fully vaccinated, Charcoal was the restaurant we chose to celebrate with. First restaurant in 1.5 years! Unfortunately there were multiple disappointments with our visit. It took 45 minutes before we had our wine. The steaks were both overcooked, and the cheesecake crust was burnt. The flavours were on point however. The double baked potatoes were sooo delicious and the steaks were seasoned nicely. But for this price point with this many quality issues, it's unlikely we'll be returning for awhile.

adeb ationg

Incredibly tender steak. Perfectly cooked veggies. Personally would prefer garlic mash a little creamier but very good!

Marcello D'Onofrio

Went there to celebrate a retirement, the food was delicious, service was good and quick and we had 20 people there celebrating. Waitresses were very friendly. I had the Pad Thai and it was very good

Dylan Breault

We had a lovely dinner on the patio. The atmosphere was excellent with pleasant spacing. The service was wonderful and thoughtful. Would highly recommend it for a pleasant evening out!

Arjan van der Hoek

Nice enough place but portion sizes are not overly big for the price. Shrimp pasta and water for $25. No bread with the meal. Desserts were limited so we did not have any so left a bit hungry.

Kelsey Weber

Wonderful food! Wonderful staff! My date, who is something of a chef/food critic, was extremely happy with each course of our meal. I was not expecting him to be as delighted as he was, which made the evening all the better for it. The presentation of food was elegant. The service was outstanding. Thank you

Hasan Riaz

Service

David S

Great food. Great service!

Chad Fiedler

They had incredible steaks and significant portions with a lovely presentation. The waitress was really kind and helpful. I’ll go back there again.

Nicole Delisle

I ordered the 12 once New York strip loin steak dinner with a side of mushrooms. Absolutely outstanding great. Cooked to perfection. My brother ordered chicken tetrazzini No mushrooms. His meal was excellent as well. Service was outstanding food was fantastic.

mike r

Incredible service and the food is next level. Try the Brussle sprouts and chips as an app

Greta M

Great venue for a Christmas dinner party. Excellent offerings of steak, salmon, chicken and vegetarian dishes, well-prepared and presented. Friendly, attentive serving staff too.

A Elgamal

We felt very safe during the pandemic with protocols being followed, and the meal was amazing!

Will Wroblewski

I used to hold the Charcial Steak House in high regard for quality; however this vist did not meet my expectations. Medicare food, warm beer and the manager was condescending towards patrons. I have to say that our waitress was top notch though.

Paris Hayati

Nice place. Comfortable and good service. But the steaks were only so so. They were prepared to order but for the price I don't feel it was good value.

Steven

Service was great and the owners super nice. Steak was also delicious. Great place to celebrate a special evening

Joe Pozeg

Lovely place and well prepared meals

Andrew Brimson

Fantastic food. Fantastic service.

Natalia W

What a great valentine's day an good food

Issa Mian

Overall experience was good. Food was very tasty, ordered a “Two scallop and shrimp skewers” as an accompaniment and was expecting 2 skewers but it was 2 scallop and 2 shrimp on 1 skewer. Michele our server was super nice and very knowledgeable. She took time to explain the layout of the restaurant, it is a very large place! We were in the “estate” room, it was very cozy, darker and quiet. Next time we ask to be seated in the cellar it looked more open and bright!

Justin Case

First Covid era dinner, felt safe and the food was as great as it usually is. Thanks for the great experience.

Dan G

Dine in

Josh l

Excellent service and food ... Thank You Sarah W.

Maria M

Friendly service, delicous food, cozy atmosphere!

Sara F

We have been to The Charcoal twice this year now; both times were great. We originally went for our birthdays. The staff were friendly, the food was great, and the dining area was very nice. Our second time was for NYE last night. Our server was fantastic! Despite it being busy, it wasn’t overly loud or crowded. Our service was spread out perfectly over a couple hours. I do find pricing a little high, but nothing outrageous. We will be again.

Mahala Johnson

Absolutely fantastic steak. Best I've had in a loooong time. Very nice atmosphere, professional servers. Highly recommend it.

Matthew K

There's really nothing bad on this menu, unless you're allergic to something or... something. Pricey but quality meals and the service is great. The waitresses and waiters have good timing. They don't hover or pressure you. They seem to show up at the right time and don't ask "how you're doing?" too often, unless your drinks empty. Great steak, great everything.

Ekaterina Vergizova

Dine in

Paul Mangat

Steak was good, staff was friendly. Only giving 4 stars because for the price paid, I feel we got better overall service at the Keg in Waterloo. If service was the same, I would rate Charcoal higher than the Keg.

Joe Pinheiro

The best filet mignon I have ever eaten in my life. Great kind service, reasonable prices. Absolutely a place to go.

Alexander Goulet

Pasta with chicken too dry

Brian Shew

They never disappoint, great covid protocols in place

KHM

Really like the menu. Everything I've had was very good. The prices are on the high side, but still value for your money.

Josh

Amazing food and very friendly and knowledgeable staff. Great atmosphere to relax and enjoy dinner

David Wilmering

I was so excited to open the takeout package from the Charcoal but was sad to find out the cheesecake was forgotten. After I called they arranged to have it delivered and even gave us an extra piece which was greatly appreciated. We ordered wonton nachos. They were so delicious !. We also ordered the specialty. The pigtails and ribs were amazing!! So tasty. The coleslaw was lacking and not much was given. The cheesecake topping tasted so fresh..very delicious!! But the Crust was a bit hard. Overall a very delicious meal to celebrate my retirement !!

Arun Randev

Great service and super new menu, everyone is adapting quite well to the new requirements. A bit of a line up at front desk to check vax status, so arrive a little earlier if going in prime lunch/dinner times.

Jonny K

Good food, better company.

K Chow

good veal, good service,drinks are a bit pricy though

Mary Hamdan

Great steak And the Brussels sprout shared plate was amazing also very friendly staff

Leo Esguerra

Enjoyed a lovely evening and delicious dinner at DEL'S, hosted by a friendly, thoughtful and caring Server who simply added to our enjoyment. Will definitely be returning.

Barbara Cavaco

1) Service: fine 2) atmosphere: quite good 3) food: very good The New York strip with lobster was very good. The steak had a salted crust and was done to perfection. Served with a peppercorn sauce, it was as I said; very good.The accompanying garlic mashed potatoes were also good as well as the seasonal vegetables. Our waitress was fine. Not quite as good as some of her coworkers, but I wouldn't say bad. She absolutely did not impact our evening in a negative way. The hostess and all floor staff are very courteous and welcoming. The atmosphere is very relaxed with good lighting. Great for intimate dining or with a small group. Even the washroom facilities are fastidiously clean. Charcoal Steakhouse just does everything right. I would recommend, absolutely. There is a reason this restaurant has the reputation it does.

Ken Aarts

Excellent food, atmosphere and service. Will definitely be back!

Janet Swartzentruber

A Kitchener tradition. Been coming here for more than 40 years. The Charcoal Steak House has balanced tradition and innovation over these decades, always providing an exceptional dining experience. With several vegan options on the menu now and traditional house favourites there too, and with a beautifully inviting patio now developed during the pandemic, a visit here provides a wonderful evening

Guy Shrabany

Chose Charcoal for a Birthday dinner and was not let down, the restaurant is very large and has a warm/fine dining atmosphere. I agree with the positive reviews for the Charleston Cheese Dip starter and would like to add that the Pig Tails starter was tender, juicy and delicious - definitely recommend. Our server and sommelier were superb and a pleasure to deal with; service was flawless. We will be returning for future occasions.

Brett Bellaire

Great all around, food was excellent and the staff were very friendly

Christian Shvab

Excellent food and customer service, i ordered a New York 10 oz with some veggies, cooked to the perfection, great atmosphere. Will definitely stop by again.

Jennifer Furtado

I regularly arrive getting some food here. I liked the fast customer service and well prepared food. Kudos.

Norm Hussein

This place is our go to place for any and all special occasions! All the staff are friendly. Food is amazing! Great for couples and business dinners! Prime rib cannot be beat!

Eric Law

Fantastic food. My absolute favourite.

Kerry Hughes

Husband and I were in the mood for Steak and Ribs. Ribs were good, but his Tenderloin came with a massive amount of seasoning, looked like Peppercorn caked on top. Nobody came to check on us, my husband took one bite and put his plate on edge of table. 15 -20 min later waitress came and asked if he needed a box for that full plate order. All we got was excuses of why nobody came to check on us, statements of all Steakhouses use seasoning, etc. Offered another meal when I was already done eating and I had to share my meal so husband could eat with me, the whole point of couples going out together. No bread, not good service and poor steaks. Rather go to The Keg.????

Michelle Radman

Came several times, for a company Christmas dinner for 10, and a special date night later. The atmosphere is great, and the service couldn't be better. The servers are super helpful and friendly, without being overbearing! The food is amazing, and well worth the price, they serve very generous portions! Definitely a place to come back to for special occasions!

Stephen Fletcher

What a lovely restaurant to celebrate our 54th. Wedding Anniversary. Thank you Tim. The food was amazing and our server Stella was outstanding.

Amy H

Absolutely amazing time at the Charcoal Steak House! The service was the best I've had! Our server was wonderful, helpful and he made our experience great! We came Monday January 3rd and were seated near the fire celebrating my sisters engagement, I wish I could remember the name of our server- he was awesome!!! The food was wonderful as well. Cauliflower bites were tasty, steak was cooked to perfection and the wine and dessert our server suggested were perfect! I cannot wait to return! :)

Nate Enns

Had a work event here. They did a great job setting up the private room, service was fantastic, and food was great. Started with the sweet potato squash soup, and finished with the apple tart. They have a large bar with a bunch of TVs and the place has a very cozy vibe.

carissa kraft

We went for Brunch and it was excellent! Great prices, fantastic service, and delicious food! Their coffee could use some TLC.

Ruchi Patel

This is place I've driven by for years but never eaten at but a friend took me out for lunch today. They have expanded their patio due to Covid so we were in a tent out back. In the parking lot which was fine with me! I didn't have the steak cause it was a lunch. I did have the crispy fried pigs tail which was delicious, tender and crunch. It is a messy eat but delicious. Then I had the tuna poke bowl which was fresh and delicious. They had lots of vegetarian options as well in case not everyone is a raging carnivore. The ambience of the place is nice. The only downside is the place is not very accessible. I watched a lady in a wheelchair struggle to get up the 3 steps to get into the building and navigate several more small steps inside, and then the patio area had a fake grass that was difficult to navigate. If there was a more accessible route no staff offered it, so keep in mind if you are in a wheelchair!

Cecilia Larson

Lovely dinner. Best steak house in the region by far.

Paul Wilson

Just drinks today but a nice spot. Food is usually very good .

Terry Prior

The food and service was excellent!!

Kyle E

Nice patio, menu selection was great and food was delicious. Try the truffle chicken and crab cakes. They were out of ribs so we'll have to try them next time.

G Kaur

Great service and food

Kaitlin Carruthers

Not good. Noisy and order mixed up

Vicki H

Best steak ever! I miss it. Had the filet mignon. So juicy, tender, flavorful and cooked to perfection.

AGM Renovatons

Always good quality food with reasonable portions. Very professional staff

Tracey Babineau

Great service, fantastic food. Highly recommended!!!

Erik Herz

I attended Charcoal Steak House for a luncheon. The lunch had a set menu and I was invited to come last minute. My server was very accommodating to the fact that I had dietary restrictions that didn't align with the set menu. She went out of her way to ensure I had a substantial meal and not just a salad. I am very happy with my service and will return again!

John Carleton

Really happy with the vegetarian options.

Josh Windsor

Best steak house in Kitchener/Waterloo. I've never had a bad steak here. Staff is friendly. Atmosphere is perfect for a fancy dinner. Food is delicious.

Rose R

As usual, everything was perfect. Thank you for making our Anniversary dinner as great and I guess more intimate given the covid situation.

Pat Stewart

The worst meal I had in this place. May be 3yrs ago when I was there at this place the food was much better. Now after renovations, the new menu was offul for my pallet. Today's meal was a waste of money. Now this is the last time I will visit this place. The water glasses had an offul smell. On the whole I was very disappointed. The restaurant was given specific instructions for my meal when the reservations were made towards my need. The server had no clue about the specific directions about my food. Next week we had made a reservation to have supper in your place. After today's experience I am cancelling our reservations for next week.

Bruce Hammer

Excellent.... food, service, atmosphere did not disappoint. Hadnt been there in 20 years ....wont wait that long for another dinner.

Madonna Kavanagh

Nice updated local classic. No surprise menu, great service. No haute cuisine here, but good for the whole family.

Trish Heft

I've been here 4 times now, each time expecting an increase in the quality of food and each time being disappointed. I've been working in the industry for the last 17 years now and I've worked in fine dining and I can tell you this place is highly overrated. Every time I eat here my steak is not cooked properly and is under-seasoned (if seasoned at all). The only redeeming things about my experiences were the wine list was good, and my servers were friendly, though they seemed overwhelmed. For a restaurant group that claims to be the benchmark for great food in the Waterloo region, you need to pick it up. Maybe my Grandma loves overcooked, bland food, but I don't.

macmillan dave

I ordered the 12 once New York strip loin steak dinner with a side of mushrooms. Absolutely outstanding great. Cooked to perfection. My brother ordered chicken tetrazzini No mushrooms. His meal was excellent as well. Service was outstanding food was fantastic.

pooja mankani

Dine in

Jamil Bacchus

I love the fresh makeover in 2019! My husband and I went for our anniversary recently. We felt like royalty! Everything from their greeting at the door right down to the restaurant manager checking in and wishing us a happy anniversary made us feel special - including of course a lovely dessert to celebrate our day and a wonderful table. Thank you so much for continuing to treat your patrons so well!

Beau Woodall

Great steak a little gristley but other than that great. Sides were excellent.

Greg Crummer

Great food and very attentive wait staff! I came alone based on a suggestion and did not regret it. Will return to celebrate a special occasion soon!

Kyle Appleby

GREAT service... AMAZING food!

Denise Caron

Great Food, patio with fantastic double sides fireplace. Good place to go for special occasions.

Todd Partridge

Went to Dels and I found the music too loud and the meat too rare. Service was great. Also lighting is a bit too dark. I felt like I was at a bar rather than a nice restaurant.

Greg Geddes

I have always loved this place. Always a great meal with great service

Robert Corriveau

All 4 dishes were delicious!! And the server was friendly and great at her job! Well done Charcoal Grill.

Kailey G

Really great experience for my husbands 30th birthday. Service was excellent, food was great, and we really enjoyed the music and atmosphere.

Dawn D

Amazing steak house, I discovered it recently and now it's definitely one of my favorites.

Cvita Pharand

Awesome steak, drinks, lobster penne add on, French onion soup .... all awesome

Le-Anne Pilecki

Dine in

Michelle Lang

Absolutely fantastic service and food, my first time there and certainly won't be my last!

Mary C.

Very delicious food and polite personal

Stacy Howe

Had a great experience for my 3 year anniversary! Our waitress was wonderful and the food was to die for! Our steaks were cooked perfectly! We both have allergies to some foods and they were awesome for making sure there was no contamination. Would highly recommend! Pricing was very reasonable for the great quality!

Michael Chilton

I went here last night for the first time with my boyfriend and I'd have to say, service was amazing! Not only was our server, Robin, who was super attentive, they also had the GM walk around to ask you if everything was okay which I thought was a nice touch. The restaurant itself is modern, nice, and cozy. Unfortunately I was not a fan of the ribeye. I didn't even finish it. The inside was cooked perfectly but the outside was charred so much it was burnt and you couldn't cut through. I'd go back to try some of the other dishes though.

yalda yekta

Fantastic food and great, friendly servers. The steak frites was outstanding! Wonton nachos and tempura asparagus were both above expectations. Very good for casual lunches or formal occasions.

Wanda Evans

Love charcoal steakhouse, always stellar food and great service. Visit here at least once a month, will definitely be back when lockdown is over.

Dave Dunn

Booked a room for the office Christmas party. Very friendly staff. Food orders were taken early on and served in a timely manner. I lost my jacket and they helped me try to find it even when I told them it was OK. Atmosphere was warm and overall had a good time.

Laurie LeBlanc

Had a great dinning experience. Service was excellent and the steak was very good. However the keg still is the better steak.

Melvin Toaster

Me wife and I love this place. We drive from Toronto to have dinner here because it is worth it. The prices are a little high but the food is really good. We always get the Steak Frites and a couple appetizers. We want to try the other steak options when we can afford it lol our favorite apps are the beef wellington and the cauliflower wings!

Rosemary Buckley

Very good good, and juicy steak definitely come here :)

Jacob Cullen

Excellent atmosphere. Great for celebrating a special occasion or anniversary. The food is great and you always have a great time.

Robert Johnston

Incredible! The food melts in your mouth, upscale service

Carrie Klemp

I was there for a work luncheon and everything was spectacular. Food was well made, staff was friend and accommodating. Very impressive

Olga Pakula

We went to charcoal steak house for a company Christmas party. We booked it 2 months ago. The food was delicious. I had the oysters to start and the tenderloin as the main. I was disappointed that we were told we had to leave by a certain time (basically we were told to hurry up) because they had that table reserved for the next group. We were not told this in advance and have never experienced this in a restaurant before. It did take quite a while to get our food. We had a reservation for 5:30 for a group of 11 and were expected to be out by 8. I don’t think that is enough time for a big group. We did appreciate the apology from the waitress who did an excellent job. She was on top of everything and refilled our drinks promptly.

Lynda Draves

Best ribs I've ever had. I highly recommend going to this restaurant. Atmosphere is warm and comfortable.

Patrick Burden

Best steaks in the area

Bill Gee

All was good: Ribs, hamburgers, fish tacos, pasta etc. I would order from them again.

Jennifer Robinson

Good food but the steak is not as good as The Keg's and the service can be hit and miss such as dishes not being cleared from the table before dessert. Also, the make your own pasta bar has now been moved downstairs to dels enoteca pizzeria (formerly Del Dente) which is not open during the day so you can no longer make your own pasta at Charcoal or Martini's during the day. The reservation system through OpenTable also does not seem to work properly as it said there were no reservations available but upon arrival at the restaurant it was quite empty.

Adventures With Alice

Dinner

Jay Home

Hands down still one of my favorite establishments in town. Service, food, and decor is top notch. I was MIA for a few years and decided on the Charcoal for NYE. I was not dissapointed , the service was great and the food was delicious and plentiful. The atmosphere was very happening and eventually as the New Year rang in the dance floor opened and everyone let loose.

Michael

The best fish tacos!!! Excellent service

Dani

We chose Charcoal for our wedding anniversary dinner, and aside from the relief of not having to cook and clean myself as per usual, I was underwhelmed by the experience. I ordered the prime rib which I found a bit grisly & bloody, and added a rubbery & overcooked lobster tail atop a few pieces of burnt & greasy asparagus. It was satisfactory enough not to send back, and it was awkward because I wasn't sure if this was how it's always presented, so in their defense they did not have the opportunity to address the issue right there & then. It seems like the quality here is really slipping from my last visit to the restaurant. This was a $52 entree, when I pay top dollar I expect chef quality food, but this seemed more like roadhouse line cook fare. Aside from that, service was good, and we tipped well.

Jeffrey Goodsell

Food service was good. Food was delicious, if a little pricy!

Olga.E. Gray

Fantastic quality. Great takeout packing. Easy/ convenient pickup.

Tim Bolitsky

If you’re looking for a great steakhouse, roast beef, or seafood I certainly recommend this restaurant. Staff was outstanding and a great bar area too. If steak is not to your liking that particular evening, you can still enjoy a great Italian meal downstairs, or martinis for a cosmopolitan menu and cliental. Very clean, lots of free parking, and would certainly recommend this restaurant with friends and family. Check out their website too easy to follow, and take too.

ArcanineAce

Absolutely delicious and first class. Not exactly a place you'd want to bring the kids. It's great for business meetings or a romantic lunch or dinner

Sylvia Dittrich

Take out

Colin Baker

Ambiance is top shelf, wait staff was friendly and efficient. The food was okay but well overpriced for the quality. You can have a better meal at a much better price at another restaurant on the boardwalk.

Aarón Graciani

With all that is going on and all the hardship everyone is facing, Charcoal did an amazing job making us feel comfortable and the food was the best we've had in a long time. Thank you so much for an amazing experience, completely worth every penny. Thank you

Armando Rangel

Great steaks and seafood! Staff is so friendly and kind

Chris Li

This is really nice place! I really enjoyed it. Food is good, portions are big! Nice choice of wines!

Raven Balor

Tried it for the first time and wont be back, mainly because of the attitude of the manager. We asked to speak to him because our waitress was insolent to us and we wanted him to know why she wasnt going to get a tip. We normally always tip when service is good. He was biased and actually argued with us and with a snooty attitude maintained that she had done nothing wrong. Our complaint was that she had repeatedly interrupted our conversation, made numerous attempts to get us to engage in personal conversation with her and actually asked us why we were eating there this night, which is none of her business. Obviously angry that she was rebuffed she became disrespectful. Her behaviour was not so much the problem as was his attitude. The food was average at best so we wont bother coming back again.

Hania Kalami

Good food , nice staff. Clean.

Alicia P

Best steak in this town . Delicious food????. Recommend 100%

Ashley Haran

Didn't get to try the food but the first customer service experience with them was quite awful. We ordered a take out for 4, they said in about 35 will be ready, we were in the area so we arrived in 10 min, had to wait for another 25 min just to find out they handed our order to another customer. It can happen( although they are a fancy restaurant and we called in as soon as we got there to announce we are here, told them where we parked). BUT the way they handled it- first off they offered a sorry-not sorry apology trying to blame us for not being on spot when came out, which is a total lie, we saw 2 cars come and leave while we waited, including the car that took our order. And second- they offered to call the guy who took it, get our order back and offer it back to us. We are in pandemic and I think not even McDonald's does that. We don't know if the other customer touched the food or not. Just gross! We left without dinner and nobody offered a compensation for the 40 min wait for nothing.

Lisa Forrest

Sometimes you need a places that's reliably great. That's the Charcoal. The steaks are delicious, the service is amazing, the chairs are comfortable! Makes you want to sit, eat and drink for hours. Quick note- if dining at Charcoal, you can also order off the Martini's menu too as they share a kitchen. More options are always better!

M Craio

We had dinner this eve with a small wedding group. The food and service was all excellent, as usual. We are regulars for this restaurant....the best choice in the twin cities!

Rob Watson

Meal type

Shawn Yarrow

I haven't been to CSH for some time. Held a family event in their private room and their lunch menu. I can't say enough how impressed I was with the service we received and how great the food was that enjoyed. The cake they provided was above and beyond what I expected. I strongly recommend CSH for a great meal or function. The event planners pulled our last minute event together with a successful completion. Everyone had a great time. Thank you Charcoal Steak House.

Corrie Bijl

The ribs are decent. Price not to bad. Very nice place overall.

Jason Provençal

Very nice atmosphere. Food was wonderful. Great staff. High end. Thank you Charcoal

Phil Strikwerda

Steak was delicious, beers were cold, service was friendly. Was else is there?

Nizar Ghazal

A classy environment that still feels warm and welcoming. Great food and see event wine selection. Great venue for celebrating with a small group.

Brian Spall

Great patio, dinner was good. You won't be disappointed!

Linda Bartz

A great place to dine. Service and staff made tonight a time to remember. Thx.

Dean Zimmer

Service

Nikki Sweete

Overpriced, I'm not a fan of the high costs for what you get and personally while it isn't a bad place at all I feel like there are smaller cheaper and better places around. I like finding these but overall I do like the food here

Erik Kuttis

Best steak in town

Judi Brown

I feel extra-specially fancy whenever I visit. Definitely an expensive place to dine, but well worth the cost. Been here a total of 3-4 times in my life- most work related, otherwise I was with family. Tonight was a work Christmas party.. Try their wine, a cab/shiraz blend called GB51.... Normally I don't care for red wine, I usually go for a white or fruity wine- this stuff tho! Smoooooooooth. Expensive though-a 5 oz glass runs for 10$. WORTH it to try it just once though. ???? Not exactly sure what my dish was, but it was a salmon dish, with julienned veggies on a bed of.... Wild rice n quinoa, I think? Either way, DELICIOUS!!!! I have always loved the atmosphere in this restaurant, would love love LOVE to work here someday. It's all so resplendent, cozy- and RIDICULOUSLY classy. Just once. Even if just to try it. Have an app n a drink- split a meal if money is carefully budgeted. But try it, at the very least!!!!

soly m

Meal type

Rob Clement

Dinner

Dara “Devium” Semedo

Only place to get a real steak around K/W. Great atmosphere and amazing service! 3 restaurants in one complex so definitely a must if you are visiting this area.

Joe Eats

Fantastic food!! Great wine and exceptional service.

Michael Richards

We went to celebrate our daughter’s birthday. The service is great, and very friendly. The food came so fast. Highly recommend!

Mark

Excellent and friendly service!

Diane Murray

Food was amazing. The service excellent.. vegetables to die for.

Ezeakolam Nwosu

Ate outside, nice atmosphere, good food. Had the Charcoal burger. Excellent service

Kate Bender

What started as a bit of a disappointing night turned into a great meal. Despite having a reservation, there were already several groups of people waiting for a table when we arrived 5 minutes prior to our reservation time. We later found out this was due to the patio being shut down because of severe wind and outdoor reservations needing to be moved inside, which is no fault of the restaurant. Our meal was excellent and the pigtails were the highlight of it all. Because we were forced to wait an extra 15 minutes for our table, the manager came to our table to see how we enjoyed ourselves, and to let us know that our appetizer had been removed from our bill. I really appreciated this level of service and it's the kind of thing that definitely makes me want to give them my business again (but it doesn't hurt that the food was excellent as well). The only other issue we had all night was that 3 of the 5 desserts on the menu weren't available, and they were my wife's first 3 choices. However, the cheesecake and peach/berry crumble we ended up having were both delicious. Our server was also very friendly, helpful and knowledgeable about the menu. We're very much looking forward to coming back as soon as we get the chance.

MM

Dine in

Laverne Krahenbil

Excellent service, a touch less quality meat. But overall a great experience!

Jayce Bay

Came here for the first time to celebrate my partner's birthday. He ordered the oysters to start and a New York style steak. I got the pig tails and their chicken penne. We absolutely loved the food and the server was great. Thank you we will be back!

Teo S

Very good food and atmosphere. Staff was friendly and polite. A great patio!

oluwatoyin awonusi

What can I say. One of the best steak houses in Ontario.

Rekwired Nayme

We ordered the crab cakes, fish tacos, and squash ravioli and WOW. By far the best meal we have ordered in since the pandemic began. Not a single complaint we LOVED everything.

Jason Sadler

Date night let down. My wife and I finally had a chance for a date night again so we decided to try this place out. Upon arrival we were sat in thier beautiful dinning room which showed much attention to detail so of course we were excited to experience the same for the food. Unfortunately we were let down here. Now we are not picky people, but both of us having extensive backgrounds in the food industry, we'd like to think we know good food. My wife ordered the chicken picatta and I ordered the beef dip (I know, I just really had been craving a good beef dip and thought of all places, this should be a good one). Our issues were similar with both meals in that the food was terribly bland with very little depth of flavor. The beef dip was served on an Ace Bakery style "baguette" which was already soggy when I got it and they forgot the caramelized onions. When mentioned, the manager brought me some onions on a side plate however what I received was more bland food. They weren't caramelized, they were stewed which leeched the flavor from the onions as opposed to adding a rich deep caramelized flavor to the sandwich. And the jus was kind of a dissapointment too. My wife's chicken dish was boring with very little flavor in the flattened chicken breast and terribly salty vegetables, although she did enjoy the fried polenta. However when we mentioned these issues to the manager, his response was that it must be our tastes because they don't often get complaints about that dish. Think what you like about that response but I certainly don't think that's the way to handle a comment in a place like that. Anyway, excited as we were, we won't likely be back as we both felt we could get a better meal at The Keg, which is saying a lot. Happy trails.

Nikolas Horst

I have not left a review but been here so many times its countless. We had birthday parties here we have had baptism parties here. Business meetings, engagement party casual family dinners. Not enough can be said about this place and the renovations looks amazing. Charcoal is a can't miss in the region. P.S we some how ended up in a commercial.

Brian Smith

Went there for our anniversary because the keg was booked up. I don’t want to be a “Ken” but had a couple unpleasant situations. Firstly when calling to book I spoke with Kevin and stated no availability at all (I called 24hrs in advance, so my bad there) and nothing at the bar nor waiting list was available. I went on “OpenTable” and they had 3 seatings available....odd... that kinda made me a bit upset since I mentioned it was a special night and we would appreciate any last minute accommodation. I ordered the filet mignon which was beyond perfectly cooked and delicious, however the veggies were not, undercooked brócoli and carrots, as much as that didn’t ruin the dish, I’m still paying $50 for that dish, I kinda expect it to be flawless. Besides those 2 things the dinner was great, the server and manager were very nice. I forgot to mention that the place was almost empty throughout our dinner... 2 tables besides ours....

Dave O'Marra

This Restaurant has always been the best restaurant in Kitchener/Waterloo for a reason. It is more upscale, but you can get away with dressing down slightly. The food is excellent. You'll find the best fall off the bone ribs in the city for sure. The steaks are always superb. I've never had a bad experience at this restaurant. Wait staff is always well picked. It is likely one of the best restaurants in Ontario in my humble opinion. Well worth the visit on special occasions. The prices generally match the quality of food. You'll expect to pay at least mid thirty dollar to forty dollar range for a dinner. But well worth the money.

Geraldine Keller

Pricey and I felt like we were being rushed. Great food though, the garlic shrimp side was amazing and the ribs were good but the tuna dish comes VERY rare.

Dmitry Barinov

Ambiance was nice. Food was okay. I found the garlic to be overpowering and I use garlic in almost every meal. My husband enjoyed his meal, so we will likely go back, I just won't order the same thing again.

Marvin Toy

Great meal selection

Larry Bender

Fantastic lunch cosmos cocktail and beef dip . Delicious desert Cherry cheesecake . Loved it

Mike McKerlie

Love the ribs here. Great food and great atmosphere.

Samir Javed

The food and service is always on point. This has become out go to spot and would highly recommend it to anyone.

Mike Jacobs

Great food, great service. I've been coming here for many years and I always enjoy it.

daniel gomez

Good ambience. Nice food.

A Choudhry

Great crab cakes ! However the real chocolate cake is right from the fridge. The butter is frozen and not even close to fresh. Avoid the chocolate here !

John Sharpe

Good selection of apps although the crab cakes that I ordered weren’t the best choice lol, but the steak was what I was here for and it was cooked according to what I mentioned to the waiter. Perfect medium rare, loved every bite of it. Will be back soon. 1 star off because of the crab cakes

Dejan

Patio setting is absolutely amazing. Food was great. Service was excellent. Didn't feel rushed, lots of coffee refills while we caught up with friends we haven't seen in a very long time. ????????

Dale Martincgtower

5th year back for dinner for our anniversary and every time there is something new and amazing on the menu. Always a great time.

Krys Danilko

Fantastic food and service!

Dianne A

Food was excellent. We had Cali-Shrimp, Cauliflower Wings, Prime rib and the ribs. The new renovations opens it up more and the service was excellent.

WJ M

Great for date nights or a fancier dinner night with friends!

Jeff Freiter

Picked up a Canada Day BBQ Box for a Socially Distanced BBQ with Another Couple Sirloin burgers, footlong hotdogs and sausage grilled beautifully and completed with pretzel burger buns and sausage buns with cheese, lettuce tomato slices and onion slices. Accompanying potato salad , baked beans and Caesar Salad were very tasty.

Jonathan Andrews

Very disappointed. Have dined there many times but not since the renovations. We had gone out for fine dining, calm quiet atmosphere and were greeted by bright lighting, roadhouse type steakhouse, very noisy, and televisions blaring. The servers were not dressed as servers you would find in fine dining establishments; more like servers of places like Montana's and Kelsey's. The hostesses were not knowledgeable and appeared newly hired. The person who served us was sweet and understanding. The meal itself way overpriced. I had the salmon over beans, but got salmon over brown beans that tasted as though they came from a can. I had expected it to be over fresh beans. The breading on the salmon was way oversalted and I had to leave the meal. I had never had this experience at Charcoal, maybe it has changed ownership? Even the china and cutlery are not in tune with fine dining. The manager, I believe he was, came over and said we wouldn't be charged for the salmon meal and invited us back and promised to seat us in a quieter area. However, the design on it as it is now does not allow for any quiet area. With the renovations there must be a new person in the kitchen, as the food presentation appeared more to be more of one I would say is a cook and not a chef. I was very disappointed and sad as we have gone many times in the past to Charcoal and the experience and price was so worth it. Very sad to see that the restaurant has gone in a different direction. Maybe fine dining has been redefined by the Charcoal Group?

Susan Veenstra

The ribs are really good, servers are nice and polite, no complaints

Valeria Rojas

Had take out from charcoal and it was good. Everything we ordered (cauliflower wings, Parm toast, wonton nachos, pad Thai, ribs, etc) was good. It's expensive but worth it. Ordered ahead for a specific time and it was ready to go when I arrived. Will be going again on the weekend to get pizza and pasta dish :)

Megan Brinksman

Obviously pretty popular for lunch, the food was decent but a bit oversauced for my tastes. Service was prompt and friendly, but the bartender on staff didn't seem to know how to make an Old Fashioned, which is a bit surprising for a steakhouse (it was a decent drink, but orange juice and a cherry isn't what I'd expect usually). Good decor and ambiance. Reasonable prices for a steakhouse.

Sam Horn

This is the go-to, great meal, great quality, dinner location in town.

Ken Livingstone

Delicious steak with asparagus and garlic mashed potatoes. Steak was cooked to order perfectly and nice and juicy.

Kimberley Butt

For us, this was the first time back to outdoor dining ….amazing service and food! The oysters, ribs and steak were delicious. Big event tent kept us shaded. Weather was beautiful. Couldn’t ask for a better outdoor meal experience. Thank you to the team at the Charcoal.

Bryan Howell

My friends told me that the food was not good but a friend and I came here and we had the best service and the food was sooo delicious! Definitely recommend and would come here again.

Olivia

A staple in Waterloo Region for as long as I can remember. You always know what you get when you dine at Charcoal Steak House. The service is top notch and the food is high quality I suggest the Caesar Salad, Rib Eye and Cheesecake. Go to meal for sure. The recent renovation was well done and worth checking out. The bar in Martini’s is impressive.

Sandra Bunsch

We were there for the Father's day brunch. Good selection, but the corn on the cob weren't prepared properly had plenty of silk still on it. Staff are always friendly and attentive.

Justin Taylor

Service was great. Food was superb.

Nicole Hilliker

This is a business restaurant, somewhat pricey. I was there for lunch and the food was excellent.

laurie monaghan

I would highly reccomend the Charcoal. I have gone there ever since i was a child. We booked a room to have dinner there after our wedding ceremony, but because of COVID and the lock down, we we not able to attend. Merron would follow up with me once a month to update me with the current restrictions, and she truly cares, because I could tell that when she called, usually with bad news, that she didnt feel good about providing disappointing news. We ended up ordering take out, and the 6 of us were very impressed with all of the food. Even the steak was cooked to perfection. Talk to Merron, and I promise that you will be very well taken care of. Patty Sweeney-Fraser.

Gordon Almadi

Friendly service and good food. Love the atmosphere. Proposed to my wife here in the heart of the pandemic and had the floor to us.

Carol Baker

Great atmosphere, a nice fairly high end steakhouse. Service was excellent. Apps were perfect. The mains... While good, tend not to be paired the best with their sides. They are not balanced well enough (ie. Rich and fatty without anything bright and acidic) This is definitely on the expensive side, but worth it on a rare occasion.

Niro Tham

Try the creme brule and biscotti for dessert and thank me later. Excellent service. Bellisimo

Adam Dietrich

Food and service is great ????

Richard Fitzelle

You gotta give credit to the executive chef. I loved their delicacy in menu options, taste, and presentation. Probably the best crab cakes I’ve ever had. Ambiance is really good Service is great too, real friendly staff and quick service Everything on the menu tastes great (even though I haven’t tried everything, but you can tell the executive chef has high standards in terms of quality and taste of the food)

Derek Marks

Great food, Great service, this is truly a 5 star fine dining experience in Waterloo.

Todd Fleury

My steak was cooked exactly how I asked it to be. I was there twice in two weeks both times the food was delicious. A great evening with friends and no feeling of being rushed by the staff.

Stephen Packull

Fantastic experience! Food was the best, service was awesome and the vibe was great and quaint. In my opinion, this is the best restaurant in the KW area!

Delicious Health

It used to be one of my favorite restaurants in Waterloo-Kitchener, until they canceled the unbelievable steak-tartar dish (a stroke of genius!). But I have to admit, even now, it's still pretty good. They know how to make a decent steak, and the atmosphere is very nice.

Jenn Garbett

Went here for our first date night since our daughter was born 13 months ago. Robin W was amazing. Very attentive and friendly. She surprised us with a tasty treat which was a step above and beyond. Going out during covid is a big deal (for us), and she made it special.

slashe smashe

I visited this place twice in 2018, even though it's a half-hour drive from my home. The First time it was a wonderful and delicious experience.There were no complaints about food or service. I ordered my favourite french onion soup. It was very tasty. But we had to request paper napkins that weren't readily available. The Second time I was absolutely disappointed with this place. I ordered my beloved French Onion Soup again. It was terrible because it was completely over-salted! Upon our complaint, the manager stepped in and "solved" our problems: he just took our plates to the kitchen and when we got them back... it turned out we got (1) the SAME plates back, (2) the contents were merely diluted (most likely) water, and (3) the contents were barely warm. On top of all that, (4!!!) the soup was still as salted as before. The only positive moment was that manager said it's on the house, including our cocktails. (The paper napkins were not there again!) Unfortunately, I have no desire to go back.

Leanne Osborne

Meal type

Robert Bricker

Amazing seafood pasta! The sauce was very delicious. We got the truffle fries as the App and they were delicious, we were able to get seconds on the dip as well.

David Drobena

Nice atmosphere great drink and wine menu but ribs were dry and prime rib was tough. Just over priced

Danielle Shipley

Exceptional Father's Day BBQ Box!!! Everything was delicious and very well packaged!!! Compliments to our Chef on Father's Day!!!!

Rosemary Benbow

Great place to eat . But I will no longer support this buisness because they refuse to stand up to the passport mandate and fight for their customers. Please join me in boycotting this place till they stand up to the government and stop this garbage. #freedomof choice

Bobby Wang

Had a bone in rib eye, mushrooms, salad, and potato, 2 beer and a drink.It was very good, but not great. Service a bit slow but, I understand the Covid challenge. Prices were 20 % over the top for quality of food and service. $135 plus tip I don't mind paying, but the value was not there. JG.

Jeff Anderson

Wow. Charcoal Ribs.. phenomenal. Staff was awesome too.

Tim Mills

Had an amazing experience tonight. We visit this restaurant frequently and always have great service but tonight we had a waitress, Taleah A and it was by far the best service we had at any restaurant. She was very friendly and helpful and made it a great experience. All the little things she did was definitely noticed and appreciated.

kenzie crossman

Excellent meals, well trained and experienced staff. The pricing was appropriate to the venue, service and product. Food came out at the right time as well. The chef had an excellent balance of spice and acidity which made for dishes elevated above the norm. The experience was above average.

Kevin Pelling

Always excellent service and food is amazing...

Jorge Cortes

Best Pad Thai I have ever eaten! Thank you so much. Many other restaurants have tried but will not touch what you guys do.

Linda Butler

Insanely good food! Highly recommend the cauliflower "wings"!! Really good reheated too.

David Touring

Excellent service and a great atmosphere. Steak dinner for two with drinks and desert came to $180 plus tip which is about what you would expect to pay for a meal like this. Steaks were cooked perfectly and were very flavourful.

PixxZ

Awesome!

John S.

Absolutely the place to go for a good steak! The wagyu was unbelievable yummy and cooked to perfection! The new covid protocols were in place!

Sunny Dazes

Food was pretty good, service was excellent, ambiance was nice. Stay away from the jerk chicken bowl. Fish tacos were good but a little too fishy and lacking any sort of pop. Burger was good. Ribs were good.

derek clemmer

Amazing steak. Loved the ambience as well

Tom Juniper

We had not been to Charcoal since pre Covid . We used to love this place . We had high expectations and were disappointed that with all the affects of Covid this is what we have to expect. Apps were great . Mains not so great . Food tasted as if it had been reheated or sitting out for a while . You could tell service staff were doing their best and struggling . I don’t mind paying for a great evening out but am not ready to lower our expectations. Prices have not gone down. Shame

Lauren VanderWal

Staff is support friendly. Food is adequate. Beer is cold. Over all pretty good.

Lori O'Toole

We shared the crispy pig tails which is a very interesting appetizer and with the mandarin sauce was quite delicious! Our mains were the shrimp frites and ny strip, both upgraded to the parm fries and well worth it! The aioli dip for the fries was incredible. My friend says the shrimp were a bit tough ????‍♂️ maybe overcooked or something. The creme Brule for desert just made the best ending for the meal! Will definitely be back!!

Donna Slater

First time here - will come back. The staff was fantastic, great atmosphere and delicious food. John and Jen were particularly wonderful.

Lorraine Martin

We live in Barrie and drive to Kitchener just to dine at The Charcoal Steak House! Outstanding! Food and service is exceptional. Thank you for another fine dining experience.

Manjot Muker

Marrisa Was Our Server The Best Food And Verry Nice Will Defenitly go again

M Nech

Management is fantastic. Thanks for the great experience Derek!

william brockelbank

Great food, friendly and knowledgeable staff and lovely ambiance. Best steak I’ve had in a long time!

J D

Great service, great food and a great atmosphere. This place has been a local favourite of mine whether it's a night out with friends or loved ones. Definitely great value on the menu!

Robert Noll

After reading the many reviews for the Charcoal Steak House, we decided to arrange a dinner with another couple. We were thrilled to have gotten reservations as it is difficult to do so during the Christmas holiday season. Booking the dinner was very simple and effective. Coming from Brantford, we had a bit of a direction issue (on our end) and called the restaurant to let them know we were going to be a bit late. They were very accommodating and were waiting for us when we checked in at the front desk. The place was extremely busy with many family and corporate functions, however it was not in the least bit chaotic (which is an incredible thing for a restaurant to be able to do). We were seated by a very friendly hostess and our waitress promptly came to greet us. We were given a drink menu and notified of the specials for the evening. The drink menu was done up by a local artist and was very creative and well put together. After our drinks came, we went on to order our appetizers and main courses. Everything that was ordered was very well planned, executed, temperature appropriate and delicious!!!! We found the portions to be very generous - so much so that we took some home with us (which is a rarity). The ladies had salad starts with the men having the breaded calamari. For the main course, the girls had the butternut squash pasta and each of the guys had ribs and the sirloin steak. It's not often that I point out potatoes, but their mashed potatoes were some of the best I have ever had! The interior of the restaurant is very well decorated with a huge stone, gorgeous fireplace at the midpoint of the restaurant. We were lucky to be able to sit in close proximity and enjoy the warmth and glow. Perfect in the winter season. Because of it being so close to Christmas, the interior was exquisitely decorated with an absolutely enormous and exquisitely decorated Christmas tree by the front entrance. It really set the festive tone for the evening. We would definitely recommend Charcoal Steak House and will be back!

Michael Doucet

If your looking for the best in fine dining you have found it! I personally can only afford special occasions but worth every penny and never leave unsatisfied.

Anthony LoRegio

We had an excellent waitress.

Alan Baker

I will definitely be going again. I ordered the prime rib and it was melt in your mouth tender. Our waitress was fantastic and the atmosphere was calm and the lights were dim. If you've never gone definitely go. Worth every penny.

Darlene LaFleshe

Made a reservation here to celebrate a birthday. The staff did an amazing job. Especially our waitress who was very good at handling the "special request" made during the reservation, and tended to our table very well. Amazing food as well, everything tasted very fresh with larger than expected portions. Was very nice to see the manager walk around and ask patrons if they were enjoying themselves. Overall such a good experience and will be sure to be back for more than just special occasions.

Stuart Zaltz

We decided to go out to eat at Charcoal Steak House for our anniversary, and we are so happy that we did. It was our first visit to this beautiful restaurant. The atmosphere is very upscale and tranquil. The staff were all so polite and accommodating. Our server, whose name I've regrettably forgotten, was amazing. She made us feel completely at home, to the point where we were cracking jokes, she made excellent recommendations about the food & drinks, and she went above and beyond to make sure that we were comfortable when the patio got rained on and we had to move to another table. And the food was phenomenal. My boyfriend ordered a T bone steak. The chef cooked it to perfection and the portion of steak was a good size. I ordered the steak frites, which was really tender. We had such a positive experience and can't wait to repeat!

Kathy Wilson

Still one of the premiere places to eat in KW

Katie Newton

Excellent food. Excellent service. Been coming here for 20 years. Always a pleasure

Paul Montague

Another awesome acres golf meal. Try the Vessel martini and chicken pad Thai.

Jenn Jenn

The place was ok. Service was very slow, the server herself wasn’t bad though. In my opinion the quality of food wasn’t that great. The steak was medium well instead of medium rare, and for 55 dollars for my tenderloin I expected a thicker piece of meat not a half inch thick piece. Everything has a charcoal taste to it including our beef Wellington starter having a slight burnt taste to it. I would much rather prefer the keg for quality of food for a nice steak.

Trevor Gennings

Best place for steaks in town. Beautiful patio

Mike Listman

Was in Kitchener and chose this place at random and was pleasantly surprised. It is very upscale-looking on the inside but it does not seem at all pretentious. The server Jen was very quick, and brought us bread while we waited for our orders. The food was brought out in a very reasonable time and we never went thirsty. She was terrific and authentic, rather than the basic server schtick you'll get from most restaurants. The food itself was terrific and the portion sizes matched the price perfectly. Overall a great experience from beginning to end.

Beth Berkinshaw

If You have never eaten at the Charcoal, You Must try.

Rob Boreham

Amazing service and food

Dan Jones

My fiancé and I went here for our date night. Delish! Amazing service and food!!! Would definitely recommend

Cindy Showkenik

Nice ambiance. Wait staff was great. While my steak was a bit undercooked for my liking, I didn't complain so that's a bit on me for sharing even through they asked. Would go again.

Scott Barber

Service

Patty Sweeney

Awesome food, atmosphere and service. My family loved, it is now the our favorite restaurant in town.

Line Law

Appetizers were delicious; we had the oysters, beef tartare and the calamari. Oysters were super fresh and the calamari was probably some of the best i’ve ever had. The sauces that came with it were amazing as well. Only thing that sucked was that our waitress told us they didn't do the $2 oysters anymore but we had a friend eat there at the exact same time as us and her waitress gave them the $2 oysters so....... ? We both had reservations at 7:15 and by the time my table got our apps her table was all done and already paid up, our service was incredibly slow but the waitress was nice when she was around. For entrees we got the salmon tataki bowl, tuna bowl, the house special, and a seafood pasta dish. The salmon was very moist and well cooked, the rice that came with it was extremely wet and mushy, same with the tuna bowl. The tuna was supposed to be seared but was the same colour as if they dropped it in boiling water for a couple seconds. Besides the sauce the dish was also super bland. The seafood pasta was bland and dry. The mashed potatoes were bland but the ribs and pigs tail in the special dish was very good. Id only come back for the appetizers, ambience and their cocktails which were all soo good. (Strawberry field, strawberry daquiri, some frozen raspberry margarita thing, margarita) all delicious! Their pinot grigio is also a really nice and smooth brand.

Kenny Robert

Excellent service, always fresh served food, staff are very quick and friendly!

Patricia Nijhuis

Dine in

Michael Kowalski

Pricey but very good quality. Very little deserts I think I saw only 3. I had the 10oz steak med rare, it was 36$, very good, made perfectly

Chris Busby

I got the New York striploin cooked to medium rare and it was slightly crispy around the edges and juicy inside. Some parts were more well done and other parts were more rare but I'm not too fussy about how the meat is cooked; it was definitely one of the best steaks ever! I took off one star because I saw some water marks on the table that we were seated in. For a fancy restaurant to have this level of cleanliness was disappointing. Maybe they need to wipe more to keep the tables clean. I also found that the wait to get the bill was longer than expected. Overall, come here for the steak. If you're in the KW area, I would skip the Keg and eat here instead.

Mike Boettcher

Great food with superb service.

Ashley B

Excellent food drinks and sevice

A C

Service

tfryer73

The steak..... Wow. Died and gone to heaven. Can't wait for our next visit.

Kim Philpott

The owner is very knowledgeable and will give you an honest opinion. He was great to deal with and we will be doing business with him again in the future.

JD Nicholson

Great food amazing service

V Oakley

Great

Matt Ollech

Food was good, taps were good, bar service could be faster, overall worth a visit.

Janelle Mackay

Unfortunately there was an issue with the kitchen vents so we were unable to eat where we had our reservations in the steakhouse. Instead we ate downstairs at Del Dante's. My dining companions enjoyed their meals. I ordered build your own pasta. Regrettably the pasta was quite dried out, hard and had either been sitting for some time or under a heat lamp. The staff were very accommodating and offered to either get me a fresh pasta or something different. I declined both and the staff did remove the entre from our bill. Otherwise it was a good experience.

steve erb

Service, wine and appetizers were good, party of 8, my wife and I had the prime rib, and I have to say it was the worst prime rib I have ever been served, we both ordered medium rare, my wife's was red raw, and mine was well done, such inconsistency in the way it was prepared! We were both so disappointed, mine tasted like dried roast beef, wife's was pretty much inedible. We were guests of a party so did not complain other than mention it to the waitress to let the cook (there is no way a chef would have served this) know, I cannot believe that they allowed these two pieces of meat to be served. I would not eat there again, I can't believe that The Keg has better prime rib, and Wildcraft is is better option if you are looking for a better dining experience.

HICHAM LEBADA

Good establishment! Although they no longer have their pasta bar, they've provided great alternatives. Food is amazing. Love their outside patio. It is really a nice place to wind down after a hard day's work.

Brian Roberts

Choice cuts of steak. Very good. Staff was very attentive. I was with a large group. Prices reflect the cut you are choosing

Lanny Brass

I like my steak to be rare and mine came out beautifully done. The vegetables and french onion soup were delicious! My father was with me and the steak sauce he prefers was not something they carry. The chef took his preference into consideration (doesn't like sweet), and made him a custom steak sauce that was really good.

danny hernades

Always Great Food n Great Service Top Notch...