I was really hoping to like this place. My wife Tammy and I are new to Fort Erie and we were excited to go to her namesake breakfast joint for a couple western omelettes. We went at around 10:30 on a monday morning thinking that it might not be the busiest of times. I would say the restaurant was at under half capacity when we walked in. We seated ourselves in a booth in the dining area. First impression was nice. Seemed very quaint. Despite the impressive reviews, here's where our disappointment starts. We waited a few minutes for a server to come to the table and we were asked what we'd like to drink. We ordered water to start. A few minutes later, we get our water - no menus. Then a few minutes later, menus arrive. It was as if they were throttling the service to suit their desired work load. There were a couple other patrons there before us and a few that came in afterwards. About 15 minutes after our menus arrived, I quietly asked my wife how long she thought was too long to wait to be served at which point we overheard the diners that were there before us ask the server if they were forgotten. She gave them some generic unapologetic response. I then realized that we were in for a much longer wait if the people before us didn't even order yet.
We are extremely patient diners and fully understand and sympathize if there is a short staffed situation, but there was no communication whatsoever. If there was even a hint of customer service or appreciation of our waiting patiently, we would have stuck around. We weren't even acknowledged as we took or business out the front door. We went to a local greek restaurant down the street and had lunch (that's just how long they delayed our breakfast that it turned into lunch hour :) )
Well, the only advice i can give to the restaurant owner and staff is that unless they are winding down their business or they just have way too much business and don't care about customer retention, I hope for their sake they step up their game and pay a little more attention to the people that want to spend their hard earned money there. I can say that from my first personal experience there that we will not return. There are plenty of other establishments in the area that are vying for our business.