You will see the reviews of real people like you who purchase the products and services of Pizza Pizza (Restaurant) in the area close to Fort Erie (Canada).
At this moment the business has a rating of 4.2 stars over 5 and this rating has been based on 127 reviews.
As you can see the average of ratings is very positive, and it is based on a high number of feddbacks, so we may conclude that the rating is quite reliable. If people have bothered to rate when they've done well, it works.
As you know, we don't usually bother to place opinions when these are correct and we usually do it only if we've had a problem or incidence...
This Restaurant belongs to the category of Pizza restaurant.
Without a doubt the worst ever pizza place I've ordered from. I dont even do reviews except EVERY single time I order from this place there's always something wrong. Gave them about 4 different chances to get it right but they don't care pure and simple.
go there every now and then. good pizza and wings. nice people. quick service.
Awesome pizza place in the Niagara region and the main thing is nice and polite staff.
I dont understand the problem people are having. Sure some of the reviews are fake but who cares id do that with my business too lol. The pizza was incredible especially 30 minutes before close. Tasted incredible and done just how i wanted it. Cheers!
These guys make best pizzas.
Amazing pizza I ever had in Canada
Best pizza ever
Good pizza, good prices and a friendly staff. The best thing is that they offer vegan cheese as an alternative to dairy cheese.
Best pizza. Fast delivery service, we order here every weekend
Always fast service. They made me an extra-large in 8 mins. Damn those funnel cake sticks with Caramel sauce are the best????????????????
Fast.
The best pizza pizza branch in gta I tried hundreds of locations in lots of places but nothing is compared to this location pizza which is very yummy & cheesy which made me do this review while i am still eating in the car in front of the store with my family. Thanks for your great customer service
This location is unbelievable. My family and I will never be ordering here ever AGAIN. We have lived in Thorold for almost 10 years. They must have either gotten new owners or they don't care. My family has ordered here multiple times within the last few months and EVERY SINGLE TIME they've messed up with either sending us pizza's with wrong toppings, not properly cooked and every time they've argued with us that they were right and did nothing wrong. I've worked in a restaurant business for 7+ years so I am completely aware that mistakes happen etc. But the fact that every time we've ordered from here they mess us is ridiculous. I 100% do not recommend this location. Go to the one on Glendale if you're smart.
Great pizza. It was really the best pizza I had in ON. Very thin crust and soft dough. I had order online, and I went to the place when It was the item to pick up my order. Employees were very friendly though.
great staff service and very friendly ????
Greasy and cheap.
(Translated) good service (Original) 服务好
Good pizza outlet. Saff is good as well
Like they deliver late at night
Great place fast service
Is good service and is the best pizza pizza I ate.
Good place to enjoy with friends and had lunch for birthday party with my friends. Clean environment with good customer service. I will recommend this place for sure and will visit again..pizza’s were delicious..
Amazing staff nd really delicious pizzzzzzaaa
Amazing food and staff.
Great Staff had our large order ready in no time
Great services, great price!
Pizza was great and it was fast.
Even upon request (in all caps) they barely ever CALL ON ARRIVAL. Even in a not lit house at night! Wakes up household and dogs by ringing the doorbell. Then even with everyone coming out and dogs barking trying to get out, inquired about a tip.
Always great service. Pizza usually good, however about 50% of the time it is dry and/or overcooked at the Ormond location. It was dry and overcooked this time.
I personally don't think that there pizzas were too good !! but now this is only my opinion ok, but there wings are to good to be true, so it makes up for it... well people I hope you all have a better experience than me and hopefully are all having a great day or night time together with your family, friends and for all who care !!
The workers are good guys and the pizza was good.
Always a fresh pizza. Must try the poppers .
Best pizza in town!!
awesome
Always a go to place for a quick bite after work.
I ordered “garlic bread with cheese” today and when I received it there were 5 pieces of store-bought Texas toast with barely any cheese on it… I usually don’t review ever but this needed a post, this is unacceptable. I can go to my kitchen and make this for cheaper.
good
Good food, good service! Will come back soon
Always friendly service and a clean atmosphere! The pizza never disappoints!
Pizza Pizza is nice place to get more discount and get tasty pizza
Great food except around lunch the food isn't as good compared to supper time
Awesome food, best pizza in Fort Erie. Very fast and great service, respect.
Horrible service. Ordered for delivery one day about a year ago & they’re suppose to give you your pizza for free if they take longer than an hour. An hour passed by and no one showed up. Another hour passed and the store was about to close 2 hours after I ordered and I didn’t get my pizza. They didn’t even call to cancel it or anything. Mine aswell go to The Barrel in the plaza over or literally any other local pizza place around here.
Fast delivery. Great Pizza. Prices are reasonable compared to the location .Will order again. Thanks Guys!!! A+++
Love the service, pizza quality was really good good.
Amazing food and very good service
Burn pizza
Good pizza
THIS PIZZA PIZZA DOES NOT STICK TO THERE WORD 40 MINS OR FREE HOLE ORDER WAS NOT THERE IN 40 MINS HOLE ORDER SHOULD BE FREE THATS THE SLOGAN!!! This is the worst pizza pizza ever good was ok however 3 times I've ordered didnt get the hole meal finally I complain and asked for my money back as they missed 4 items ceaser salad 6 coke glass bottles chicken bites and deep fried pickles so I'm gonna show the messages as it unacceptable they offered me 10 my bill was 64 we gave 69 for a tip however it shows they did offer 10 which is bs should be a refund or at least 64 dollar credit which the order came 2 they said they took the ceasar off the bill cause they didnt it bring it later which they did not idc though hole order wasnt there on time do not order from the pizza pizza I uploaded the photos from whoever I was talking 2 says Betty but you never no so people could see there responses ( they have now said I'll get a refund because I said I was gonna post on mediafb etc I'll send the last 2 pics are after I told them) this is all about the principal not about the money that is there guarantee 40 MINS OR ITS FREE HOLE ORDER NOT PARTS OF THE ORDER
Perfect and delicious pizza ????
Very friendly staff and I have no words to describe the quality of pizza ???? it’s just amazing Now I will visit this place regularly ????
Despite a fewwww thing they are fine!
40 Mon or it's freee!!!!!
Place is clean. Staff is very friendly. They have a variety of pizza and I love their wings. Usually order two sets. #ShareTheMoment #PartagezUnBonMoment
Honestly. These guys opened back up during our last huge power outage as soon as they got power back. No other restaurants on the area did. Now they are open on Christmas. Not sure if the guy that's always there is the manager, owner, …
best pizza ever and amazing staff.
Good taste, Well baked ????
(Translated) It's super delicious, much better than other stores (Original) 超级好吃 比其他店好吃多了
Always amazing. Great pizza, amazing cheese. pizza is hand made! I’ll be back.
Couldn't find our adress for 20 minutes when we asked for delivery, then they finally said they found it and sent it to a house that doesn't have close to the same address, (a previous delivery from my number, that I never mentioned) so I called them and they ssid they would re send us one for free, and they didnt. Then customer service said if we drove there in 20 minutes we would get it for free, so we took a trip there just to have to pay for the pizza. Very hard to communicate with over the phone. I also still want my free pizza.
Maybe one piece of ham per piece, 1 or 2 olives and the slightest dusting of feta. THIS LOCATION IS REALLY BAD. STAY AWAY!
Good pizza, fast service and good price!
good service
best chicken wings from here..
Hot and fresh pizza.. as always. Definitely recommend.
Not very good. Cardboard pizza
Best service I have ever had, most respectful and helpful employees.
Burnt yet cold pizza, dont get pizza. Almost any other food option like chicken and fries etc is great. Halal pepperoni if you're into that
Delivery to Crystal Beach!
friendly service. clean restaurant
If you want free pizza this is the place to go! Past three times delivery has been late and ofc got my pizza for free!
Have a mouth watering pizza in Thorold
I ordered pizza and wings from the fort Erie pizza pizza for delivery they showed about an hour and 10 minutes later, so I said 40 minutes or it's free, they argued with me for 15 minutes and didnt end up giving it to me free of charge. not only that they forgot my wings came back 20 minutes later and still tried to charge me full price so they apologized said they wouldnt even give them to me at a discount price and gave me free coupons which later I realized were expired. Wont deal with them again there pizza isnt even that great anyways
Good service. That's the #1 thing i see and even though it was late..his closing time but gave a good service. Thank you
Friendly and attentive staff! The pizza is quite decent!
Lost our order would not give a free pizza
(Translated) Awesome ???????? (Original) ਲਾਜਵਾਬ ????????
nice and clean
This store routinely does not have normal menu items and calls back after I order telling me it's not available. Instead of just having the other store that's also 5 minutes away just deliver from there where they always have the items. It's unfortunate that your willing to lose a customer because of your store boundaries. If one store doesn't have something you would rather upset a customer then deliver from another store. I remember why I stopped ordering from here now.
Have great experience here awesome staff and clean hygiene. They make great pizza. Must visit and have pizza with pizza pizza
Great customer services and friendly staff , guys behind the counter are very goof
Consistently pizza pizza fails me. I received under cooked wedges, I’m talking basically raw. And 40 wings that tasted boiled and tossed in an old spoiled sauce. I don’t trust this company. They don’t offer refunds, and without explaining that it was their policy or why they don’t offer refunds they simply, say no refund and they only replace food. I will update to a more positive review if my replacement is actually edible and doesn’t taste like an undercooked boiled sewer. $70 for a ruined night and to be hung up on and kept on the phone for an hour without any explanations or adequate assistance. I’m not happy, and I hate pizza pizza now. Update; Received the replacement food and the chicken wings were just as disgusting even with a new sauce: honey garlic instead of buffalo. The wedges were cooked this time.
Make amazing panzerotti. Best places ever
Pizza and wings were great, amazing service with a smile, will definitely eat here again!
Amazing service ! The whole place is newly renovated and is well maintained. They guys that work here are very prompt in their service. I have never had pizza as good as here.
This is very good place and i like the most is friendly behaviour of employees .
Ordered a veggie pizza… truly disappointed and disgusted by their customer service. Contacted the manager at the location; absolutely disrespectful and disgusting attitude towards customers; during the call I sent him the pic of the pizza on the number he sent; he responded “this is our BEST pizza and regular cheese; been working here for a long time and know what a great pizza looks like; veggies look great; and that I will have to pay xtra if I want more cheese”. Well this is by far the WORST pizza I have had in years! Cheese missing in between the entire pizza; veggies just thrown in one spot… dough tasted raw!! HORRIBLE presentation and taste!! Will never order from this location!
Pizza was burnt, the crust tasted like cardboard... These people do not know how to cook decent pizza.
I got a box of fries that were not fully cooked.. But other then that's its all right...
Great taste and service
Very delicous food and very neat and clean place, all guests treated very well
Ordered 2 pizzas last night for delivery. Order arrived in a timely manner and driver was polite and friendly. 1 of the pizzas was adequate but not really to my liking, the second pizza was so overcooked it went directly to the compost bin. Cant believe they sent a burt pizza to my house, I wont be ordering from fort erie pizza pizza anymore.
I've been a regular customer at this location for a long time. There have been numerous issues with delivery time, missing toppings and underbaked crusts but I've always overlooked these things because everyone has a bad day sometimes. However, my last order was not only delivered late but several items were missing. I called to report the problem but the "customer service" rep was very disrespectful and unwilling to help. Not only would he not do anything about the missing food but he also refused to honour their "one hour or it's free" guarantee. He claimed that they tried to call me and had left a voicemail. I informed him that I had checked my call history. There was no voicemail and nothing in the call history. The customer sevice rep actually implied that I was lying and said nothing to address the late and missing food. The only thing he offered was a 15% discount on my next order which is meaningless since I'll never order from them again.
i went there for lunch with my gf. i got 2 BIG slices of pepperoni for $5. the jalepeno cheese dip is very yummy. the service was excellent. very polite young men :)
Cauliflower crust dressed with the super plant toppings and daiya cheese. A great vegan-pizza option!! Delicious and perfect. This location pays attention to the order and no problems fixing any mistakes.
Very nice and crispy pizza I have ever had
The food and service is great in this location! Love it, definitely will go there again!
Great place. Friendly staff Fresh Pizza On-time delivery.
My buddy works here and he bought me a special heart shape pizza....if your gf gets angry or mad at you... this is the best place to order special pizzas... love you buddy...
Beautiful taste amazing texture of the crust and toppings.. Ever since I tried Pizza Pizza I've never stopped ordering from them.. Great location, great food and amazing staff..! You can taste the quality..!!????????
Lines were not long, prices were cheep, and food was great. Friendly staff (bruh, make sure to try the fries)
Very clean location. Employees are always very nice and attentive. The pizza is alright but is on the better end for a chain pizza joint. New cauliflower crust is just as good as normal crust. Would recommend for a quick bite to eat at a decent price.
Great place to have great fun ... as wellas food So nice so tasty sooo goood....
Amazing customer service and delicious pizza always
Sept 14th 2018 got a xl pizza and it was burnt never again will i get pizza from here i also had other times its been burnt my review will go far to save others from getting burnt food they need to hire people who know how to cook food and speak english language were are in canada last time i checked
Great pizza, friendly people! Would definitely become a regular customer. Keep it up.
Grt service grt pizza, service is always there priority polite staff, had been to many pizza pizza places but this one was way above n beyond service.
very friendly stuff here and great quality of foods here????
Cheap. Decent pizza
Every time I have been into this location, it has been an enjoyable experience. Good customer service and always a selection.
The best pizza place I even been to,, customer service is really great. The manager is really nice and staff as well. I would recommend everyone to give it a try!!!:)
Its great experience on this pizza pizza in fort erie excellent staff members and five star service they provided and great pizza want to come on this location every time when i will come fort erie. Great job pizza pizza
The pizza sat out to long and was to crunchy. Not the best pizza I've ever had.
Wonderful place to enjoy with your family and family, outstanding service and delicious food ????????????????????????????
Good pizza
I like pizza.
Pizza was made on time as guaranteed, kind staff, clean restaurant.
Had a slice. Quick in and out. Clean and fresh. Definitely recommend for a snack on your way to buffalo.
Since the new ownership this place is a mess. I have had bacon in my veggie pizza. I've had incomplete order delivered to my door steps. They just can't get it right. The owners before had amazing service. I am stuck with this branch being the closest pizza pizza.
The breaded chicken wings tasted even better than the chicken from KFC (Fort Erie). It was not greasy, good size but the overall taste could for sure be improved though (thank god for the dipping sauces). The breading has an interesting taste but I don't mind it. The pizza, for the price, leaves a lot to be desired... For example, we ordered extra cheese and it was not very cheesy. I'm kind of afraid what would've happened if I chose without extra cheese. There was not a lot of toppings and the pizza just had a bland taste over all. I'm definitely ordering the chicken wings again but the pizza... eh, I will just stick to the Barrel honestly.
Amazing Experience, delicious pizza!! Extra ordinary customer service. *****
Fresh!
This location in particular is really bad. The pizza wasn’t cooked well at the bottom and there was barely any sauce and cheese on the pizza. Picture for reference. We only ordered from here because of the 50% off deal the company Pizza Pizza was having. I highly recommend ordering from a local pizza place in Fort Erie. (Ex: Zia’s pizzeria and Papa’s Pizza are amazing) Also I can confirm some of the 5 star reviews here are fake and from their relatives/workers. Especially the ones with pictures of the store.
Terrible pizza. Not cooked. It was raw and disgusting. This is not the first time. When I brought it back I was told I should have checked it before I left. Cant the person that cooked the pizza and cut it tell that it was raw. Unreal. Never again will I order pizza from here.
It was good
Great pizza great prices
Its pizza pizza and always tastes like pizza pizza, no love or care involved in this stuff. Have you never had pizza pizza its like little ceasers but takes a bit longer.
Good for a quick slice.
I had ordered once here a large three topping with three popsand I thought it was pretty good actually $13.99. Then I read th reviews a few weeks later when I was thinking of ordering again. Some reviews were great and some of them were saying the pizza was undercooked.....sort of a bit and miss. Anyway, I ordered the same thing as the first time and when I got home, low and behold, I couldn't believe it, my pizza was very undercooked. So it's actually true from my experience. The only kind of bonus is I could reheat the slices up in the stove and finish off the cooking without burning.
Very good pizza store!
Normally I have absolutely no issues with pizza pizza yes occasionally they might have missed a can of pop or did not have the proper ingredient or something like that but I had been there customer 20 years at least I have so many Club eleven point saved up that I could probably get two or three pizzas for free. today I placed an order online it said that I place the order at 6:08 which I have screenshots to prove everything at 6:57.54 and I only know it's that exact time cuz that's the first time that it appears on my telephone I get a phone call from Pizza Pizza stating your drivers knocking at your door and you're not answering could you please answer it so I say wait a minute there's nobody at my door I get up I open my door and I said no there's nobody here and then the timer goes off that states the pizza is free and then the driver comes walking up the driveway and says okay here I'd like the money for your order and I said no I'm sorry sir you're late and he says oh no I'm not they called you and let you knew I was here 1 fortunately just because you call me from the driveway doesn't make you at my door you knew you were going to be late so you had customer service call me to try to distract me I have a security camera because I thought you know what maybe I'm wrong maybe I'm completely wrong and he was here on time well my security camera detects people when they walk to my door pizza pizza driver was not detected until 6:59 as soon as I open my door to him it was 7 and they said too bad we called you it doesn't work that way you can't call somebody and lie and say they're knocking on your door when they're not even here yet they were still in the driveway you had somebody call me and hopefully distract me but it did not work
Best piza
I ordered a pizza online, when I went to pick up the pizza wasn’t cooked at all so I asked to re-done. Employees was arguing with me saying its cooked, hard white crust and employee telling this is the standard. After I have to ask for well-done to make it edible, finally I got my pizza with a VERY RUDE don’t come here anymore attitude. Never happened from this store. Disappointed and embarrassed. To owner/manager - Train your employees; how to make pizza, Custom service and manners.
4 hours and still no pizza. For the last 3 hours been calling they tell me just around the corner . They did say it's free but it was made 4 hours ago. Lol I guess that's what you get when it's free come when they feel like itI wish I could put no stars. My wife drove to mississauga and back and still no pizza. Maybe it because I asked for it to be well done.lol this is a joke!!
Excellency customer service.... they all take great pride in they're work. Clean store. Super helpfull staff. The guy behind the counter was an ace as far as I'm concerned hes the guy you want your guests to talk with upon arrival. He is welcoming, knowledgeable about all of your products on your menu. Friendly and helpful. Pizza was excellent as always. Great job guys
Well maintained place with great staff and amazing pizza.
Sub par service....and dirty store conditions
Its great if you are drunk
Delicious pizza .....Had a great experience !! Excellent customer service
New owners suck! They were extremely rude, called corporate and still haven't gotten a response.
Crust was slightly undercooked and seasonings were left off the pizza that were requested
Have been there twice. Nice place to hangout. Store got renovated and the new one is stunning. And pizza is as always delicious and service is good too
Preet from the Fort Erie Pizza Pizza is awesome! 10/10 customer service. Thank you Pizza Pizza... I'm your biggest fan!
Best pizza ever, Hands down ????❤️????
Such good service
It's a Pizza Pizza, you know what you're getting. Cleaner than most though and nice staff.
everytime i visit this location i get excellent service. very good staff and they know how to deal wid customers. Really appreciate
This place is terrible because from 5 days I went there for my dinner and I always order the same thing but still I don't want to review it but today also I get the same problem that the vegetable like the green pepper is not cuted properly and they don't cut the pizza properly.
amazing food and great customer service
Excellent service and fabulous pizza????????????????
One of the best pizza pizza restaurants I've ever been to. Always super friendly and excellent customer service.
The service was very good so as the Staff was. Felt nice to be there.
Best pizza in town. Good prices, friendly services, quality and tasty food, professional staff... a must go pizza restaurant.
The pizza is only Soso the service is less so but it’s quick and they’re always open
The worker said there were no jalapeno peppers even though they were clearly on the menu.
Perfect pizza restaurant!
Great place to have a great pizza. The staff was Very cooperative and treat a customer very well.
Love it!
You HAVE to try the Panzerotti!! OMG so amazing! 1 will feed 2 people easily. I ordered the poppers (also amazing) and half moon cheese bread and it last my bf and I 2 days of leftovers. And all for an extremely low price.
Good Place serve ???? late night also love the food The service here is Good as compared to locations. staff are friendly and approachable
Amazing service..Would like to come again and enjoy the delicious pizza.. ✌????????✌️
Good food and good prices but new owners are not the most customer friendly.
Very welcoming, pizza taste so good. I will keep going there. Definitely recommended. Great service
I went into the restaurant during, a dinner service where the there were many patrons. I expected a long wait time, even though the counter helper told me 15-20 minutes. To my surprise, it came out within the time period he told me. I was stunned, I looked at the Pizza and expected it to be awful and made really fast. However it looked perfect, all the toppings were symmetrical and it appeared to be what is exactly advertised. The Pizza had smoke coming out of it, and the cheese was perfectly melted on top. However it tasted amazing, the tomatoes on my Pizza was completely fresh. The chili seasoning was perfectly placed on top. It was the best Pizza, I had in a long time. The atmosphere while eating was nice for a fast food restaurant, where the music playing was very peaceful. The seating arrangement, made me feel comfortable. The staff and the owner of it so friendly and awesome.
This honestly is the worst pizza pizza you could ever order from , do not order delivery hear it will not come. . I had trouble is ordering pizza online so I called to order the pizza for my family.the gentleman was hard to understand so I kept repeating myself so I could understand what you saying and then I asked him about prices and asked he why he bundled my pizza then he pretended to mute me because I kept asking him the same question over again because I want to do it I understand what I order. So then I called customer service explain what happen so they placed the order themselves, they said that it would be here in 41 minutes (5:41pm) so me and my family weighted then after (7:12) I decided to call them back because nobody has shown up to my door. They said on the phone same gentleman who hung up or muted me,sorry the driver couldn’t find her address, it didn’t exist so they cancelled my order without a phone call! I am like it does exist cause I live here and if you GPS it it would definitely come up. Then he was like you were gladly to leave a comment online ,so I decided to do just that! I hope this helps somebody else! by the way no one said sorry To me about my order! I wish I can leave zero stars for rudeness and in competence!
Ordered twice for pickup in the last few weeks. Both times the pizza was ready and waiting for pickup. (very quick) Also, the cleanliness of the facility was appreciated. Great pizza for a good price. Keep it up!
Friendly staff and great pizza
Good pizza here. Enough said.
Absolutely Amazing! Super friendly and helpful staff! I had some helth related special requests and they made it all happen - Thanks Guys! If you cross US/Canada Border - Make sure to stop here - it's like 10 minutes from the Border. I almost forgot, it was super tasty :-)
It's hit or miss with this store sometimes just absolutely great and other times it's just not that good but they always fix there mistakes!! It just makes for a lot of driving to and from and wasted time.
Eating here can becomes treat ????????
Always good pizzas. Wish they had more sales
Good pizza fair price
It was a nice atmosphere, and the service was really good and they wherealways smiling and cheerful, the food I had was a slice of Hawaiian pizza and 6 hot wings, the slice was really good and the wings were just right with sauce amount smd spice.
Really like this Pizza pizza location. It is large and clean and the staff are friendly. Always smiles on their faces and super nice. The service is awesome, staffs are friendly and the the pizzas we ordered here were always fresh and delicious. Two thumbs up!
The shop in Fort Erie is terrific. Fast, clean & the toppings are top notch. The staff are always friendly and efficient.
i just ordered a twin pizza on the app and the app didn't recognize my toppings so for everyone that uses the app don't use it call to order , so instead i got a plain twin pizza with just cheese so i spent $27 dollars for nothing FIx The App that way other people don't have the same issue so as of right now PIZZA PIZZA lost a customer here in Fort Erie
Got the order wrong
Pizza is meh
Terrible food, consistent mistakes and for some reason the delivery guy never seems to have change. I am sorry I feel $10 is too high a tip for pizza costing under 30 bucks. I don't know why I go back, I keep hoping it will live up to the pizza pizza standard but it FAILS. My last order just came in, burnt deep fried pickles, dented pop cans and again no change. GO TO CENTRAL PIZZA it's far superior. Too bad they are closed today.
Don't know what's changed, it's been a couple of years since i ordered from this location but the pizza i just got is terrible, crust is literally hard to chew, very sparse toppings, and ordered cheesy garlic sticks and it was just sticks with some melted mozzarella on top that came off in 1 big hunk leaving me with just garlic breadsticks... Guess if i order again I'll opt for the no cheese version. Overall disappointed, used to get pizza from this location on a weekly basis and it was always good.
Always efficient, friendly and reliable. Plus the food is great too.
Good service
Great old school baked oven pizza...
Very speedy service and friendly staff. Highly recommend to everybody.
best pizza is pizza pizza
So i just placed a pre-paid order and even went so far as to leave a tip. and the Delivery driver left my order on the doorstep and was ALREADY leaving the driveway BEFORE we even got a call about our order arriving. The website never updates saying "Your order should be on it's way" to let customers know its actually on its way. It's the first time it's happened but I'd like to think that with a tip the driver would at least wait till i've picked up my order before departing.
Best place in thorold we always enjoy their service
I ordered online, got my confirmation email detailing my order - yet, here I sit, no pizza and you're all 10 minutes from closing. So what the heck...
This place has gone downhill since the change of ownership. Not impressed with the quality of the food anymore.
Yum
The pizza is good and the service was amazing! Would love to have the jalapeño poppers back! And if the chicken was halal that would be amazing!
Lots of parking
(Translated) Boss is handsome (Original) 老闆很帥
4 out of 5 workers were not wearing masks. The only person wearing a mask was the woman who took my order.
Very delicious pizza ????????????????
The owner here is a friend to me... very postive and friendly... oh and you cant get a better pizza!
Best pizza place in the town... Mr.Singh is awesome ????
Very friendly , delicious pizza ????????????
Best go-to place after a Niagara trip
Yummy ????
Dont know why but this store seems really fast in terms of making pizza.
Always Ready Sat indoors one day and the staff was extremely friendly
Awful experience that included an hour wait, terrible customer service and culminated in half an order..... and that half was burnt. GREAT JOB GUYS, DIDN'T KNOW YOU COULD KEEP LOWERING MY EXPECTATIONS.
The service was not great but the flavor of this pizza is really good, this coming from someone used to NY pizza!
Nice
Good quality pizza, friendly staff. Recommend anyone to go.
????????????
Pizza was overcooked. Terrible. Staff were friendly. Just crunchy flat pizza.
Great customer service
Ordered 2 pizza's tonight, one came fresh and cooked, the other was plainly obvious it was taken from the hot table, had toppings thrown on it and put in a box to avoid throwing it out, the cheese and crust were cold and hard, and the toppings raw. Disgusting, i would never expect a restaurant to be this lazy.
Server were friendly, I love pizza, that was delicious!
The staff is always polite and quick. I am thinking about one man in particular whose name Is preet, but if you've been, you'll know him. He's always super polite and startlingly quick. This whole location, at least from a customer perspective, seems to run like a well-oiled machine.
Good food and nice staff.
The employee in this store is very friendly, I've ordered delivery few time, food was good, and the delivery was pretty on time.
i visited with my friends for pizza party at this place.Team members are nice and environment was clean.pizza was delicious, still that taste in my taste buds.visit again soon here for party.
Cauliflower crust pizza was very good
Waiting time was to long talking over food no mask
DISGUSTING CUSTOMER SERVICE FROM THE COMPANY!! All they want is to steal your money and give you below standard food, look at the poorly sprinkled cheese on the garlic bread… this is a joke of a company. Called customer service and they practically spit in my face telling me that for my $25 order they can offer me a $9 credit. Stay away no point in wasting your money or time with them.
I ordered pizza, wings and fries and the pizza was undercooked and just terrible and they forgot my fries, BUT my mother went to the location and got my order redone and it's one of the best pizzas I've received in a long time. Not to mention the person at the front was extremely kind and sorry for the mistake. I was really upset about the first batch but now I'm more calm and happy they fixed it up and made it the way it was suppose to be.
great pizza and wings
Typical Pizza Pizza but clean, quiet & quick when your on your lunch hour
Awesome quality. We used to go to this pizza pizza all the time, and recently we feel that the quality and service have been improved a lot. So we thought to leave a comment. Keep it up guys.
Very good place. Very delicious pizza. Five rates.
Pizza was burnt and gross will not return to get pizza again. When I told them it was burnt they said that’s how they make it. Would not recommend
There service was very great and pizza was delicious and the owner is very nice and very kind and staff also :)
Very friendly staff and excellent quality of food.
I used to go to this place, the staff is very friendly, they gave very good service, I love eating pizza from this place they are making delicious pizzas loaded with toppings. My mouth fill with water every time I thought of eating pizza. I often take slices too they are so good, even I did not know when I finish and I am eager to eat it again. Thanks guys your are all awesome
Slice was cold after asked to be heated - customer service is very - mono type. No smiles - i guess thats asking for too much. Seemed like energy was off!!
I had the pepperoni calzone for my lunch today, it was so good I would definitely recommend this place.
(Translated) The boss is very warm. We couldn’t find anything to eat at 3:30 in the morning. They told us to come in and sit and said that he baked pizza for us. …
delivery was on time. Nothing to complain about.
Very good services and delivered on time. Pizza was delicious and warm, just came out. Will order again:)
Nice service!!! The food is really tasty
We ordered new Tex mex pizza. We really like it. It was four of us. Hands down!!
(Translated) Great, really moving dishes (Original) 太棒了,真的是令人感动的料理
Stopped in today for a takeaway pizza at this convenient location. We had a two piece Hawaiian and the vegetarian, both were very good for the price. Plenty of parking at this location.
Friendly staff, great customer service and guys behind the counters are awesome
Pizza was horrible
Great!
Not my favorite. Will get it in a pinch.
delivery was litterally right on time.. Unfortunatly the pizza was cold and looked as if it had been carried sideways. normally pretty good so maybe juat a bad night
First time in the pizza pizza, ordered in the store, like it
Best pizza ever !!
The delivery people are always very kind.
I love the quality of pizza and level of customer services I received here.
They can be slow but food is always served to you at some point. They need more staff working.
I bought a cheese pizza which is perfect!
Absolutely disgusting. No mask. Touching money and not washing hands then touching food. I tossed my food. Asked for a refund was told no. Pizza pizza have lost my business. I will never order or pick up a slice ever again.
Good pizza place in town.
The one wing cook there is always staring at me i dont know if he wants a kiss or something but I like it
Good customer service, Friendly and helpful staff. Food quality and taste according to me . I recommend everyone to visit there and experience something new .
So every Friday I order the same pizza. As the kids only like it one way. I have been ordering from this pizza pizza for over 6 years, with it delivered. Today I call to place my order, the guy on the phone insists on telling me that they don't deliver to this address as it is outside there zone. I tell him they have been delivering to this address for over six years. He was extremely RUDE. Lots just say Anete Pizza has a new customer.
Great experience, very friendly staff.
I have became slave of eating pizza after visit at this pizza shop. Whenever I eat pizza here ,you can conveniently find smile on my face. Thanks for providing such a great service.
Worst customer service I have ever experienced! When we live 11 mins away from store and they can not give a time, and then make us wait 45 mins on hold. As i talked to a supervisor I realized they are very unprofessional and I feel like they completely belittled me and I feel like as a large franchise you should honor your 30 min guarantee no matter the size of the town at the end of call they said seeming we are a small town the time guarantee is longer as a small townwould think it would be less but rich get Richer right?
The owner of this location is fantastic! He remembers your name what you have have ordered in the past. He’s always super friendly and fast! One of the cleanest pizza shops I have been to in years. They renovated it and it lookes great inside! Keep up the good work!
Best service always delivered order in time and taste food
parking was easy, pizza was on point, nice lil cozy place to be at chilling myself you know
Preet is the best
Nice and convenient place to pick up some quality pizza.
Great pizza, and even better prices! It is always the go-to because of quality, consistency, and convenience.
Pricy with delivery,but very tasty pizza.
Horrible branch , showed up 10mins after the 40mins or free time and refused to give me my pizza for free! I called pizza and they put me on hold 5 times until i finally paid to get this rude driver off my property. Between the false advertisement of 40mins or free or the bullying me to just pay for the pizza, i will never be back. #boycottpizzapizza
Excellent client interaction. If there is a problem with your order, they make sure they make it up to you! No worries, it'll be to your advantage!
Accurate and friendly service. I recommend checking out this location if you're in the area.
Best Management!!!! Excellent customer service! Consistent quality food.
Love pizza pizza in Thorold, the pizza is always yummy and the service is superb!
If I were the manager , I would added more light to the restaurant, the people who work there quite nice and handy. The food is not bad ( this is my personal opinion) , it seems popular with other people.
Cozy place. Good friendly folks around hare.
would give 0 stars if I could, last few I have ordered from this location they forgot half the order and had to go back, then the rest of the food was cold. Most recent time the driver refused to buzz up to the apartment and I had to walk down with my 9 month old to get the food and carry it up with her in my arms. Very poor customer service.
Friendly staff, great customer service and guys behind the counters are awesome
Nice and quick food
I dont know what to say today. I was there on new year to grab five pizza's. They ask us to wait about 20-25 min. No issue with their service. All good. One incident i want to describe that make you feel ashamed. I had some friends as my sisters with me too. Who wants to use washroom. I used washroom already. when my sisters turn comes up. That guy was become aggressive on us. He said it is closing time. Please leave this place right now. I requested him, my sister's are with us. She cant use washroom anywhere else in this night time. It is an emergency. He refused and shout on us. He literally said you guys are enjoying the new year and i am working, why should i help. I am not gonna allow anyone after that!. Even, we were already inside the store and our pizzas were not ready yet. His voice was still loud on us. I was thinking to call cops. But my family were with me. I didn't wanted to waste my precious time. Good part is, two girls employees named shamma and veerpal were observing everything. They ask me to get my sisters inside to use washroom with gratitude and apology on his basis. But that guy still didn't left his useless attitude and he left the counter. I don't know the name of that guy. But i hope you guys know your employees better than me and you will find it. So, the border line is atleast teach a lesson to that guy that humanity is thing which should be exist in the behavior. And avoid these cheap things in future. He was literally trying to harassing my sisters. Never gonna come here again. Once again big salute to shamma and veerpal????????
Really great place to order pizza from
We ordered a pizza today for our office lunch and when we went to pick it up, we brought left over donuts from Tim Hortons that we didn't eat this morning, only for the lovely gentleman of Pizza Pizza to give us our pizza for free! We appreciate your warm Christmas gesture!
This pizza store sucks every time I've ordered pizza was terrible this location is very bad! They never have artichoke as a topping and pizza every time is made poorly
Good pizza and good prices.
best pizza pizza ever
Pizza was delicious. We ordered deep dish pan pizza and it was nice and cheezy and loaded with pepperoni. Just the way i wanted it. Perfect place to stop by, if you are going to cross the border. Thanks pizza pizza.
Very nice environment! Delicious pizza!
nice place
Not a pizza eater so Ill leave this up to whoever. Sorry.
Good pie
I ordered over an hour before they closed. The pizza never showed up and when I called to inquire no one answered the phones .This is extremely poor customer service and makes me never wanna order from here again. You are supposed to have guaranteed service within 50 minutes but instead I got ignored service and just complete ignorance . Worst experience ever
Excellent service.
Even after paying extra for chicken topping, could hardly see any chicken on the pizza.
Always feel like the slices sit for too long and get hard but over all decent food for the price
This place is awesome. The customer service is fantastic and the food was hot and fresh. They usually have great walk in specials. The menu has a bunch of different options in order to cater to different people's wants. Keep up the awesome work Pizza Pizza!!!
as it says hot and fesh food. pizza and wins are great .
Excellent pizza! And customer service!
Its clean and taste good, tahts the most important thing me and my wife and my girlfriend care most about.
It's the usual Pizza Pizza. Nothing special about this particular location.
Delicious food as well as great customer service
Staff was friendly and attentive also very soft spoken and made delicious veggie pizza
good service. nice people.clean environment.had good food .keep it up.
Good place to eat
Always fresh slices... I highly recommend this restaurant.
Ordered 2 pizzas on Saturday November 6 for my grandchildren’s birthday. If I could give this a zero I would. The crusts were paper thin, it was less than normal sauce and toppings and it looked like a five year old cut it. We had to pull it apart. I was embarrassed to give it to them but pizza was the plan. Almost thirty dollars wasted. So very disappointed.
Great pizza. Great customer service ????
Very nice staff and best pizza ever in my life Awesome????
(Translated) Pizza thief pulls so many times! ! ! ! The boss is enthusiastic! ! ! ! Meal delivery boy thief pulls handsome (Original) 比萨贼拉好次!!!!老板贼拉热情!!!!送餐小哥贼拉帅
Friendly staff, great customer service and guys behind the counters are awesome
Good ???? fast service.
Staff are hard to understand and have a hard time understanding, we wanted the special large pizza three toppings , we wanted 3 diff items on each half of the pizza , the guy working was very confused by this and told us that hot peppers were an extra item , the woman working had us come over and show her what to put on the pizza since they were so confused by this , after when we came back in to pick up the pizza she told me that it was only supposed to be 2 items I pointed to the sign and said it says large pizza 3 items she smiled and nodded we left , I opened the pizza in the car and realized it was only a medium pizza! My husband went back in and asked the guy if this was a large and he said yes , my husband asked if a large was 8 slices ? The woman working said no that she had made a mistake , she remade our pizza in the large , the pizza was good though after all the unnecessary confusion
Great!
great service
My cousin from Columbia came into the store and instantly had great service and hospitality, got my order on time and was delicious... well done
Good pizza here..
Sadly my vegetarian pizza was compromised because of my mushrooms were swapped with bacon. Mu hubby picked it up just now and didn't check it in store, we never needed to. But now I think we're going to have to no2, or maybe this was just our last pizza with this company.?...
Love this chain...this store was up to the standards
Preet is the best
Very nice
Crappy and expensive
Very average pizza but it what I expected from pizza pizza
Good pizza place. Definitely stop here for good lunch.
"HANDS" down the best pizza restaurant I have yet to find in Fort Eric. This place is simply amazing. Best when it's busy, but they are good at managing the flow. I will definitely be coming back here this pizza pizza is even worth going out of your way for.
ordered 20 wings, they gave me 18. ordered a large pizza with beef on top and they barely put any on, and i consider myself a mostly lenient person. Typical scandal.
The boss is handsome????????????????
They provide great service . Excellent staff.
Fantastic service and great service
I like this pizza store and also drivers all are professionals Really good
very good placa!
Nice location nice staff
Excellent service
By far the best pizza pizza hands down. The service was beyond outstanding. The pizza was cooked perfectly.
If you enjoy raw pizza check it out. I ask everytime for it to be well done but they just can't figure it out i guess clearly.
Like my brother said we love it. ????????????????????????????????????????❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️????????????????????????????????????????????
Ordinary Pizza Pizza quality but friendly staffs and convenient location are big pluses for me.
Very good customer service Store is always clean and quality of food is highly satisfy
Great food, nice staff!
Mr prince.. is the best guys.... I love his pizzas
Delicious pizza we love pizza pizza
(Translated) Good place, the owner is very enthusiastic, the pizza is super delicious, and the food delivery driver is very responsible. number 1 pizza in Ontario number 1 store in pizza pizza. (Original) 好地方,老板很热情,pizza 超好吃耶,送餐司机很尽责。number 1 pizza in Ontario number 1 store in pizza pizza.
really good customer services, much much better than other locations ....
Good food and services. Recommend!
We have been waiting for more than 1 hour for the delivery and still nothing WE ARE STARVING
Pizza toppings were skimpy and they weren't wearing masks making people's pizzas
Staff is very friendly and pizza is delicious. Must Visit
This place was just so bad with service...we stopped thinking it would be quick, but we were there for an hour...most of it just waiting for our order...and we were the only ones there.
it's not the first time attempt here. as usual, double cheese, double pineapple and BBQ source added for the Hawaii, it's amazing.
Overall good pizza. Would like it better if it has more middle eastern flavours. Keep it in mind pizza Canada.
Good food Great service. cooked me some food when they were closed.
Best pizza in town. Very clean and professional people.
very good experience, food was excellent. I will definitely come again next time when I visit Niagara.
Best place to stop before crossing the peace bridge borders. Quick fresh food. Great service. They are awesome.
had best PIZZA thanks to preet for recommending me the toppings goes along with the pizza. Thanks preet
There pizza is never reheated enough
Amazing service ???? favorite pizza pizza location 100 percent
Pizza was ready on time, wings were the worst I have ever had........ ever ... from anywhere... Literally the smallest wings. Fairly convinced the franchisee purchased these outside of the franchise network as they were so different then any wings I’ve ever gotten from any pizza pizza.
UPDATE - NEW COMPLAINT : Ordered from this location again figuring they fixed the issues and now there is new ones. They were late and wouldn't give me my order for free AND it arrived at room temperature not even hot. This location is by far the worst and they just keep making mistakes. It is really sad as their job is really not that hard. You're better off shutting that one down. OLD COMPLAINT: It's not often I post reviews but this time I just had to. If you get it from this location for delivery or consider picking it up, run. One time I had an order for delivery from this location both pizza's burnt. Then, then send two more out and one was burnt this time and also a hair on the pizza. Called to complain and they reimburse part of the order like really!?!? This happened about a month ago. Now tonight, I placed an order again and this time got called and said they had no jalapeno poppers and I asked for another location cause this one was terrible and not to use them for my order and nope they wouldn't do it even though there was a much closer one. Take your business elsewhere folks and don't say I didn't warn you Pizza Pizza should really start reconsidering their customer service. I have been a customer for 10 years and I've just had it, they can't even deliver from another location that is just as close and if not closer or even investigate the one here. Very sad. If they even dare to comment something ridiculous other then a fix to the above issues it will clearly show you the kind of company that they are. I am glad everyone will get to see this review.
Good
There call in for pizza is horrible. It would be nice to talk to some one at the store instead of another city
Amazing pizza great service 5 all day
Number 1
Good pizza highly recommend fast service
I ordered 2 pizzas tonight along with 10 chicken bites and 1 dipping sauce. It was delivered on time BUT the pizzas were the worst I have ever had. The dough on both pizzas tasted VERY strongly of yeast and the topping were almost non existent. By that I mean on the large ham and pineapple pizza the were 7 small pieces of ham on 7 of the slices. The chicken bites were paid for but we're not delivered with the order. The driver had been tipped $5 and when questioned about the chicken he suggested we go and get them from the store. When we questioned this he said he would bring them back. Of course he never arrived. We called and complained to head office and were given a partial refund or an offer to have the pizzas remade. Why would I take bad for bad . I will NEVER order from this location again.
I come here for pizza all the time, and it always tastes great. The family that's own it is very polite, humble and dedicated to customer service. I always wanted to visit over and over
Delicious pizza nice customer service.
Friendly staff and service.
good。 people is nice and food fresh
Customer service and the time waiting is very poor. Not again.
Rawwwww pizzaaaa.. They attempted a second pizza.. it was just as raw.. how can I feed this to my wife and kids, Health department will be notified. Whoaaa update!.. They now have head office call and try to say i assulted there driver.. i said well call the cops.. she said its his word against yours.. i said no its his word against my security cameras. So you are now trying to slander my name in the region by making false accusations with no proof. And calling me to bully me into not complaining about 2 pizzas that could potentially make me very ill. That driver should be fired.. and the general manager needs lessons in PR ..People relashions ..oh and I've been waiting for you guys to call me back with an email for me to forward you the security footage... go figure no one called back after i said i have it all recorded.. and your driver attempted to run me over!
It was alright I paid to have mushrooms on it and there was not really any, other then that It was good that's why I rate it a 3
It has great service and great people
(Translated) Usually it’s not too long to wait, and it’s delicious. (Original) 通常等时都不太久 现做的好吃
Waited for almost half an hour at the store. Way too slow
I have been order pizza from here for 3 years. Love love love it. Good price great food
great location As a fest food, always good price
It was actually like it always is
Would give No Star but that options not available. Have ordered from this location 2 times recently. Once to only receive food poisoning, and the other a small piece of plastic embedded in one of my chicken wings breading. Should have trusted my gut and not gone back the first time. Definitely will not be ordering from here again
The nicest owner and staff! They really load up on the toppings it's great :-) and they have dairy-free cheese!
Poppers burnt
They have fake meat something called beyond meat. Taste better than thevone in time hortons.
Friendly environment. Great Service, Staff is really nice and experienced. Pizza was also yummy.
Nice and clean place. Great pizza
good food, good service as always
I love this place, everyone is so friendly and kind!! I recommend pizza pizza in fort Erie if you happen to drive by :)
Great experience. best service and staff is very nice and polite. must visit. ????
Never had such a delicious pizza at pizza pizza any of other locations. Speed of service was so good as they had great staff to serve.
Very good pizza
(Translated) The delicious pizza shop in the neighborhood and the service are very kind and fun. (Original) 近所の美味しいのピザ屋さん、サービスもすっごく優しいし、楽しっかたです。
Great place to go for lunch while working out of town
Pizza that makes me happy
Terrible place ,that was my last visit there, mixed up my two simple orders on top of that I could not collect my points because he did not how to do it ,then he said we can do it next time. There will be no next time. ????????????
Best and fresh pizzas always. Thanks homie for the free drink too.
What a amazing experience. Really delicious pizzas. Kindly and helpful staff.
great pizza!
Staff was very nice and pizza was delicious.must visit
Very good experience in the store , the food is hot and very fresh.