Reviews of The Keg Steakhouse + Bar - Banff Downtown (Restaurant)

Gary Bouwman

Great food! Efficient and friendly service. :)

Arghya Basu

We seated late, not more than 25 min before close and were treated well, never rushed, and the food was on point. My wife and I know late seatings can impact the staff and so we of course tried not to be slow; but, it made our positive experience here quite special. Our server and the staff would be due a very positive review anyway, and that they came through with the town closing around us is simply amazing; thank you.

Fergal Kearney

Dinner

Mark Druken

Friendly staff, great atmosphere. But most importantly, the food was top notch, definitely recommend to anyone passing through, or staying a few night’s!!!

Joe Rider

Best steak I ever had. Nice and quick service. Friendly staff. I liked it

John & Beth Colling

Meal type

wareb321

Amazing view and good service

Femi Idowu

The food was amazing though pricey and the staff were polite. Our waiter was really friendly and helpful. They also have a kids menu.

B M

It’s one of the better kegs I’ve been to.

Cheyenne Monnier

Excellent service, our food was delicious. Just a great evening out!!!

Yuri

Best meal I've had on this trip to Alberta. Steak was cooked just right and seasoned well. Veggies were nicely done and tasty. Bread was yummy. Caesar salad was over the top good. Cheesecake was divine.

Morgan Kushniryk

I was very disappointed with this location, my friends and I were looking forward to dinner but it was not an enjoyable experience. We waited for our meals for 40-50 minutes and when they finally came out they were cold and the sides were either old or over cooked. When we were finished we asked for the bill, we tried to make conversation with the waitress, Michelle and she was very rude and closed off. I ordered the steak and lobster and asked to get the New York strip for the steak but she did not inform me that it would be an extra charge. Usually steak and lobster is 42$ and on the receipt it said she charged me $42 just for the steak and $16 for the lobster. She was not clear at all about the pricing and when I asked her about the price difference she gave me horrible attitude and treated me like I was stupid for asking and also didn’t even answer my question. She responded with “that’s your question?” And rolled her eyes at me. I was so frustrated I wish I didn’t even tip her and when I asked around for her name, other staff members knew who I was talking about immediately and reassured me that I was right to ask for the manager because she gets complained about a lot. I appreciated the manager because he was very kind I just hope he chooses to finally let her go because clearly Michelle has nothing good to offer that company.

Tracie Bratcher

Had a beautifully cooked Steak Frite here. Service was very good as well

Sul Arm

Dinner

Leandro Pacca

Blue cheese steak had the sauce kind of burnt... we had the same dish do many times and to be honest this was weird. The oder dishes were good as always.

Amanda Ip

This particular Keg needs some serious improvement. Prime rib was not up to standard keg quality, waited over 30 minutes to arrive steak was so bad, ordered with fries was insulted to receive only 4 pieces of old fries. Was absolutely starving finished it anyways ...couldn't complain about a finished steak due to the fact I was starving. Service is absolutely terrible with the sarcasm and pure excuses for the main course delay. Only started to have small talk when it's time for the bill. This is my usual spot when I arrive at banff Will definitely not recommend to others from my terrible experience -Prime Steak terrible cut and poor quality -Service is unprofessionally ridiculous *there is another keg location up the street from downtown

Karson Collins

Incredible customer service, and delicious food!

T B

Attended the Banff Downtown Keg for a nice dinning experience. The server was very friendly. The meal however was not to the Keg “standard” that we are used to. The sirloin was tasty and cooked perfectly, however the potatoes and vegetables were cold and appeared to have been sitting under a heat lamp for hours. I expressed my concern to the server. In the end, the manager took 40% off the meal ($13.80) in an attempt to make things better. Will never go back to this Keg again.

Lana Bee

Not only was the food delicious but our server was super amazing too.

Larry Collicutt

Great food, always consistent and top quality.

mike waters

Great food .. great service

OT4Life Rishma Dhalla

Delicious food and great service! We will definitely be back!

Koen Johnson

Always great as usual

Ruti

Dine in

Paula Lloyd

My wife and I were celebrating our 35 wedding Anniversary and wanted a nice upscale place to celebrate it. We went to the Keg downtown. Lets start with the good, our waiter (Filipino Gentleman) was wonderful. The bad - The food was just OK, it was not great or even above average. For 120$ for both of us (no liquor) I was expecting at least on par with our Keg in our home town. The bad, my wife who is disabled (Canada Pension Plan and Income Tax Act) was refused entry to the washroom on the main floor by the manager of the restaurant and told that she had to use the one downstairs. Only after I intervened but after she had to use the stairs, we were forced to self-declare her disability before she was told that she could use the main floor washroom. Under the Canadian Human rights act, we do not have to self-declare our disability to the manager of a Keg restaurant. This was embarrassing, rude and ruined our special evening out. Alberta does not have a disability act like we do in Ontario, but this should not excuse a company as large as the KEG forcing disabled Canadians to have to discuss their disability to be able to use a washroom on the same floor. I will be discussing this with the manager in our local town Keg the next time I pass by and let him know why we won't be returning.

Naruhina

Terrible Keg! The waiter was friendly, but totally unprofessional. Slouched, hands in his pocket all the while. We LOVE the Keg in Lethbridge, and so while in Banff we thought we'd stick with a restaurant we love! Wrong decision. This Keg is nothing like in Lethbridge. It felt dingy, and the food was only alright. I truly did not get the, "going out for a nice Keg dinner" feel. Obviously, one Keg to the next makes a huge difference. Not again! Sorry.

Rebecca Pinup

After being let down by another restaurant (who put our name on a list for an hour but decided to close early before seating us), we dropped in to The Keg about 20 minutes before closing. We asked the hostess if we were too late for a table, and she didn't bat an eye, just happily sat us as though we'd arrived in the midst of a dinner rush. Our server was extremely gracious and friendly and at no point made us feel rushed. (We hurried anyway.) The service was excellent, the food was top notch, and we left feeling like our one night in Banff had been rescued. Thank you to the staff and management for caring about your customers, and never disappointing on service and quality/consistency. Excellent experience.

Laras Life

Steak is always perfect, sides are exactly as expected and the starters are delicious... The high standard is the same across the country... The only hiccup in this location is the washroom is way down 3 flights of you are seated upstairs... Great downtown location in the middle of the pedestrian only main street

Aman Khaira

Outstanding service!! Veronika the manager was Amazing in providing us excellent service! We had a great experience with her and we work for the Veterans Food Bank! She highly respects her customers and attends to their expectations. Will definitely come back to visit her. Highly recommend this place!! ????

B464 E

Salmon was great and steak ok. Wedge salad is a meal in itself

Taylor MacLeod

Awesome food, great service

Léa Frédéric

Unfortunately I can only give 3 stars. Server was nice but slow. Food was under par for The Keg. Everything seemed slightly over cooked. Took over an hour to get our meal and it wasn't very busy.

JULIA SANNY

We were turned away from 2 other restaurants in Banff but the Keg accommodated us and wow what service and food!! Delicious! Great ambience. So glad we ended up here!!

Mickey Sargent

Food was awesome and coustomer service was great

Crystal Henderson

Delicious food, I had the bass and it was amazing. Really filling too I couldn't finish my meal

Nick Davis

Keg has always been my favorite steak place. I loved this Banff location too. Extremely friendly staff. I tried Billy miner's pie this time. Loved this dessert!

Maddi Medynski

The best service!! Jeff was happy, fun, attentive and excellent server. The keg rarely disappoints!

Irina Lipco

First time at the keg steakhouse in Banff downtown. We were really excited to enjoy a delicious steak lunch on 9/10/2021 around 1:30pm, but right before we were seated I witnessed a waiter - skinny older male with some grey hair who did NOT wash their hands. The disgusting part, he went number 2. I highly recommend staying away from this restaurant. It’s extremely disturbing to witness an employee who works in the food Industry that did NOT follow the basic protocols of being a waiter - always wash your hands! DO NOT EAT HERE!

Christina Connors

Very good, nice waiter, good music. Thanks ❤️

Val Robertson

Really keg of your not going to use your own steak spice send salt and pepper and least you can do is peal the carrots only reason for 2 star the re cooked potato had flavour

Jack

After we cannot walk in to Maple Leaf and Grizzly House, and we walk to the the keg! Still really good with anything! Service was great!!!

Ken Kingsbury

The rice was really not rice. I didn't eat it and missed enjoying a full meal.

Connie

While we always loved this location today wasn’t good at all. My son and I ordered a Keg Burger after a long day at the River. When the burger came I noticed that I had just one small piece of bacon and my son’s had two big ones. I told the server that my burger was missing some bacon, the server told me that is ok, that mine had just one and if I wanted more bacon I had to pay $4 for each piece. I’m so disappointed. Not the best burger either, dry and lacking seasoning. Will recommend some trainings to your servers, and improve this dish, you just lost a family of five who always returned to this location over the years.

Sara-Kay Flamenco

Dine in

karim bhaloo

Great dining experience. Great service. Great food

Joel Mosier

Drove from Edmonton to spend a night in Banff and figured we would treat ourselves to the keg as we love the one in Edmonton. Well what a mistake that was. Food was nasty and not even close to being cooked as we asked. We had better luck with the McDonald's across the street.

David Smith

Perfectly cooked steak and baked potato. Mini brownie with ice cream and caramel and chocolate for dessert. Great finish for one or a larger portion available for 2. Vaccine card required. Tucked away nicely on Main Street.

Richard

The Keg is tucked away down a corridor off the main street. We were there on a Thursday evening and no concerns in getting a table. Our server Jeff was very good with timings of service and mannerism. The food was very good especially the steak which was highly recommended.

Courtney Byers

Tried a dirty martini ???? and enjoyed it. The bartenders were friendly and funny ????

Sandra M

Dinner

Andrei Ilioviciu

Good food..service was soso..no lobster except add on available when we went..was ????

Anu Gill

Very disappointed with our takeout order. We ordered the ribs and it was dry, with wrong side given. We also ordered the Keg burger and the bun was moldy! Will not come back.

Gary Ng

The French onion soup and vegetarian meatloaf were quite good, but I wished they would have added less salt to the soup. The steak frites was nothing to write home about. Service was not so great. We arrived an hour before closing - perhaps the staff was tired. The interaction was minimal and it took awhile getting our glasses filled. Would definitely try other steak houses in Banff before returning.

Dave Graves

Staff out front taking your seat reservations were rude. Finally we got in. Our server was really nice. I ordered the filet mignon and asked for it to be medium rare and I got it and it was more cooked than a well done steak… Waiter totally agreed it was wrong and said no problem I’ll get you another one, be about 5-10 mins. 30 minutes so by and it’s still not out so I am over it and lost my appetite as my whole family were done eating and ready to leave. I told them to not worry about it I don’t want it anymore and I will not be paying for that meal. At the end, The experience was better as The manager came over and was very nice and still gave me the meal packed up to take and also removed it from the bill. Won’t be back to eat here again.

kim cranston

The interior design is a bit dated and the lighting is a bit strange inside with the skylight but the server made the experience excellent. Very attentive and kind service, however the desserts were a tad too sweet for my taste.

Ryan Down

Great steakhouse. Huge so rarely gets full. I had the New York Striploin with the garlic mash from the classic menu which included salad starter and fresh bread. The steak was perfect (rare). Highly recommended.

Mackenzie Allsop

Great service. Outstanding appetizers. Nice adult beverages. The entres were magnificent. Steak and shrimp was amazing and steak and lobster were excellent. The staff wore masks. Reservations are preferred for dinner, but not for breakfast or lunch.

Patricia Van Duzen

I’m not impressed.The staff was not friendly,space around was uncomfortable (around you see tables heaped with dishes, sanitizers, napkins. As if you are sitting in a warehouse, not in a restaurant. Food was dry and like Macdonalds burgers.I asked beer menu but they said they can just say that they have.After in bill I saw that local beer was 20$ for 2 pint!So 2 burgers,2 pints beer,1 backed brie-80$. Never Keg again.

Patrick Michalko

What an amazing lunch! Try their escargot appetizer. The manager is the kind of manager that should be at the Banff Springs Hotel. He has an engaging personality and made my experience just fantastic. When in Banff stop in for a drink and appetizer or some patio. Matthew! That’s the manager. Anyone wanting to up their customer satisfaction needs Matthew.

Akashdeep Sandhu

Meal type

Cory Court

Steak was overcooked, way too much seasoning, shrimps were delicious though. Burger was very enjoyable. Sucks our $50 new York was done poorly though

Mark Langford

Service

Glenn

Very freindly and helpful. Food was great too.

Jeff Allsop

Loved this place. Not very loud, good service, didn't wait long for our order. Delicious bread, salmon and ribs. Cesar salad was also very good. My wife is a professional pastry chef and very picky, but even she was impressed with the taste. Visited twice during our trip to Banff, would totally go again.

Dacil Chavez

Some of the best service I’ve had in a restaurant. Table was removed of dirty dishes right away. Peppercorn Steak was perfectly cooked. Will be back.

Kevin

Dine in

Kingston II Hendrik

Went to this location during mine and my friends little vacation here. I ordered the steak frites that came with fries , the fries were old and hard, all of our food was pretty cold by the time it got to us. we waited for our food for about an hour, and to top it off, our waitress Michelle was completely unprofessional. while trying to start a conversation she came back with a rude and snappy reply when all we asked was if it was busy. she didn’t use her words when we were paying and got annoyed when i handed her my receipt instead of my card that she was asking for. The manager was very nice when we complained about it, and the drinks were good. I think the management just needs to know who they should be allowing to serve customers.

Johnny Junior

Service

Nicholas B

Meal type

David B

Service