Reviews of The Keg Steakhouse + Bar - Banff Caribou (Restaurant)

Lindsay Kelly

Cozy restaurant with exceptional service. The server brought birthday champagne from the manager on the house! We loved it!

James Kelly

Amazing experience and food! Always a sure thing. Love the prime rib and twice baked potato!

James Rutledge

Food was Keg level standard! My steak was cooked to the proper level. The waitress was very good, attended to every need. Warm atmosphere, and we were seated quickly! Calamari was perfect not under or over cooked. They have an alcohol free beer option which is nice :)

melissa from

We had a great experience at this keg with our family of four. They were accommodating and understanding of our children and service was kind and prompt. The food was the usual Keg standard. We enjoyed a few apples, steak entrees, and a creme brulee dessert. I was happy to see that they offered "real" coffee options too (espresso)

Pax Donaldson

Underwhelmed at best. My steak was cooked correctly but poorly seasoned, but I can get over that as it's a personal preference. My wife's salmon had THREE bones in it. When it was brought up to the server she said "oh ok" didn't find it odd she was taking away half full plates and didn't include any kind of discount on the boney salmon. At $40 a plate and more my wife shouldn't be picking bones out. Very unsatisfied with the way this was handled (as in not at all and here's the bill). If you want a nice steakhouse in Banff pick somewhere else. You don't get value for your dollar here.

Silver bullet

Super friendly people there in the morning.. wish I would remember her name ..we did have a friendly chat about the coffee tho :)

Hazel Carbajal

It was very busy and loud when we visited but the food was delicious and service was good! The decor is also really nice, lots of memories from Banff back in the day. …

Marta

Received lovely service from the staff this past May long weekend. Went to Banff to celebrate my birthday and was delighted to feel the same Keg experience even during COVID. I love how the bread & butter is still part of your order and I really appreciated that my birthday slice of Billy Miner Pie was beautifully dressed with almonds and was able to last unmelted until I reached the hotel. Definitely would recommend this location especially for the very friendly staff and it’s the reason I’ll be ordering more Keg during lockdown :)

Ade

The Keg is always a good option on a night out, and being far from home it was nice to see a familiar place. However, they still don't know how to cook a steak well done without it being all charred and dry. "Well done" means "cooked through", not cooked so dry that it's hard to cut and harder to chew. And yes I've had a juicy, tender, well done steak before so I know it is in fact possible to do. Anyway, the service was again decent, however, the waiter wouldn't address my date at all and kept talking to just me. It was very offputting and awkward, and it put a dent in the quality of the service.

Emily Phillips

The Keg is always fairly reliable. Our server Maddy was really great, very helpful and knowledgable and the perfect level of chatty! Friendly enough to engage us but didn’t hover. She was awesome. Food was consistent but not outstanding.

Dwight Trimble

Worth the price. :)

Sean Hasinoff

First solid meal I've ever had at a Keg!

MJ Seager

For what the price was, the quality is not that great. This restaurant is in an aged hotel and I found the whole place to be pretty dated. It was very quiet in there, it was lunch time on a weekday. Service was alright. Our server was not overly pleasant but fine. I had the chicken sandwich, which is a grilled chicken breast, whole. The bottom was a bit over done so it was difficult to bite through. I normally love this style of chicken sandwich but I just felt like it wasn't done right. There is another Keg down the road which we saw later. Might be worth it to try the other one....

Dragan Ivancevic

For a restaurant of this caliber I expected the kitchen knows the difference between the various 'rare' stages of steaks. Unfortunately, it doesn't. My rare order came as medium done. Only one side included. Everything else is extra order. It's a relaxed atmosphere, however without GREAT service - attentiveness to details by the wait staff is missing. Lastly, the Zinfandel is a very odd selection for price listed (or the bottle was sitting open for too long). Things got alright when reordering the Chilean Merlot. Three stars are an overstatement.

asbahram

The worst steak ever ,we ordered three well done steaks ,but they were burnt 60 percent. The steak looked like charcoal!.and they charge us full price and very expensive. The service was good .

Becky Gardhouse

Wonderful experience, server was courteous and attentive. One of the best experiences we've had at any Keg location.

Matte Hummel (Angry HEO)

Took my girlfriend out for dinner. I left feeling like I finally had a meal that i was satisfied that it was cooked properly and could also taste it with a cold. Beauty.

Tomasz W

I love animals!... especially grilled to perfection abd the stakes The Keg serves falls nothing short of superb. You know, when you see those mouth-watering photos of a juicy tender stake in ads or in the movies? Well, this is exactly what you're gonna get here, and boy it is worth every penny. Their fillet mignon is so tender it hardly has a texture of meat any more, no veins, no fat, pure joy!

Brian Davies

Was okay, have had better lobster at other Kegs.

Captain RedShirt

The Keg did an amazing job! My daughter has celiac, and they went above and beyond to accommodate us. Free GF bread, manager helped us specifically, they double checked with us and the kitchen for every item, and our food was delicious! I will definitely eat there again. We have high expectations of restaurants, and they definitely met those expectations! 6 stars, if that were even possible.

Tazin Barna

Had a great time at The Keg, Banff. My husband booked reservation so we didn’t have to wait. I whispered to our server that it was my brother’s birthday. So at the end they gave him dessert on the house. We ordered three different steaks. …

David Sandoz

Sub-par Keg quality... we regret giving it a second try after over a year we thought it got better. We're done with this Keg. Can there be a thorough review? Sirloin had way more fat you'd expect and was chewy. Wish we took a photo. Prime rib was pub quality at best. Note: this was delivery but we still expected better.

Lorraine Anderson

My husband and I spent a couple of days in Banff to celebrate his birthday. He is on a very strict diet due to a chronic health condition. Our waitress was awesome! She was very helpful and even the Manager came over to discuss our concerns. Our meal was amazing! Best Sirloin Oscar I have ever had! Cooked to perfection! We enjoyed our meal so much we went back the next night which was actually my husband's birthday. We ordered cheesecake for dessert but asked for it to be boxed as we were quite full from our meal. The staff put a little birthday candle in the box for my husband. Nice touch!

Terry Rurak

Went from the best day to the worst day. My wife surprised me for my birthday on a night away at Banff with reservations here at the keg. The waitress was awful, rude and could care less about us. Ordered a medium rare steak and got steak tartare. Extremely disappointing after a fantastic day. It took 30 minutes for a refired steak which once arrived the manager asked me to cut and watched me eat. Felt very uncomfortable and awkward. Would never recommend, or come back to this location ever again. Worst Keg experience ever. Happy birthday to me. If there was an option for negative five stars I would give it.. ...

Teresa Theriault

We ate at this Keg location. For the most part all was good, except our appetizers, they certainly were not Keg quality! We have eaten many times at the Keg so we know what to expect. Our server was friendly enough, but lack enthusiasm.

Val Rose

The servers were very kind we hadn’t wanted to sit on the patio after requesting it due to the mosquitoes and I had asked the server to move inside and he was very kind got us a inside table and brought everything from outside inside for us. The server named Simon took interest in having conversations with us as which made us feel at home. Food was great steak was cooked perfectly and enjoyed there dinner. Simon was a very great server with a kind heart and seemed very passionate about his job.

Ira Jones

Good place to eat!! Very convenient cause it’s inside the hotel where we stayed.

Kevin Gulo

A classic top keg experience on the patio here. Great French onion soup!

Rachel Stanton

Excellent food in a casual lodge atmosphere. Great service. Tender delicious steak. Not much in the way of beer on tap, cocktail menu just ok. But the food more than compensated.

Donna Medynski

Thank you Cassandra for such great service!

Chris Blaskin

Always amazing Food!! Great View of the Mountains

Wesam Khalfalla

One of the best steaks that I have ever eaten ! Nice vibe, decoration, food and service !

Russell Urness

Enjoyed the Keg Burger with a Cesar Salad. Reasonably priced for a restaurant burger, and very tasty. They had run out of all fish dishes and were waiting for a delivery on some of their food, so other people in my group had to chose different menu items.

Carolyn Bilben

No matter which Keg you visit, the service, food quality, and atmosphere are consistent. Although this is a chain restaurant, it doesn't seem like it and I have never been disappointed. The Keg in the Banff Caribou Lodge is one of my favourite locations though. The interior design pairs well with it's mountain town location and is super cozy with a nice cabin vibe. The meal was, as always, delicious, and I know I'll continue to visit this location for many years to come! Thanks to Will this time around for being an amazing server!

Mtn Life

Ordered bfast, it was good. I had the back bacon with mine…was really good. We wanted to go for dinner but the patio was closed and we aren’t eating indoors during Covid. It wasn’t very cold out…too bad they don’t invest in heaters as other patios do.

Melody Ye

Staff are quite nice. Portion of food is huge.

Bely Thing

The staff who assisted us was very accommodating. Food was great.

Douglas Epp

Simply Great Staff! The meal was awesome too!

Mary Love

Very friendly , came away stuffed !

Jordan M

Came here for my 22nd birthday. Meant to go to the downtown location but I’m glad we stayed. The manager was very sweet and made me feel special on my day. We got seated right next to the window which was a nice view. The restaurant was super clean. Great service: our server was constantly checking on us. Food was AMAZING and everything was cooked perfectly. Since it was my birthday our server brought me out their Billy Miner pie; it was one of the best desserts I have ever had. I had a FANTASTIC experience at this location!

prabha ashok

Friendly staff and great food.

David Brickman

Part of a chain. This location is in a hotel. Top notch steak house with prices to match.

Cfree _43

I always go with the stuffed mushrooms and Caesar salad to start. We added the crispy cauliflower, which was really good. Steaks for mains were great as well. If you like horseradish, try theirs cause it is smoking hot and good???????? Finished with mini creme brulee and mini brownie Sunday.

Jacquie Daniels

Had a great dinner here the other night. Food and service was good.

Lynda Regan

I asked if I could just have some seafood, as it was only on the menu in steak combos. The waitress was great and said of course have whatever you like, so I had king crab, grilled prawns, baked potato and asparagus. It was delicious. The rest of the party enjoyed their choices too. A great night out with superb food and service.

Dean Sutherland

It's OK food, the prices were crazy high. But it's Banff. They charge you 18% delivery fee to your room at the Caribou lodge. Just make sure you check your order then the deliver it. They forgot my drinks the first time.

Chantelle Forest

Had a nice dinner here while visiting Banff. The atmosphere was great and service was good.

Steven Livingstone

Enjoyed a fantastic breakfast buffet. The food selection for the hot buffet was excellent. The staff were friendly and provided great service. The price for the buffet was reasonable and fair for the selection provided. I would recommend this buffet as a good "middle" option for people who want more than a McDonald's/Tim Horton's breakfast, but don't want to break the bank going to a high end breakfast/brunch in Banff.

Dirk Klein

we ate here twice good service good food .busy but still worth the money

Clyde Head

Wonderful food and service.

DS

Really fantastic service throughout. The food was great, my steak came back quite a bit overcooked and they noticed and brought a new one, and gave us a discount, which wasn’t necessary but really showed how much the manager wanted to ensure we had a good time. We had fun, and were stuffed and happy when we left!

Didier Debae

Very good and friendly service and good food

Jeff McCartney

It's way over priced from other Keg's because it's in Banff. Food is also not on par with other Keg locations.

THY LEE

We usually visit the Keg at Caribou Lodge when we come to Banff. It is usually on point, service is good, steaks amd prime rib are fantastic. Didn't give my experience full points because they ran out of prime rib 2hrs before close.

patch adams

Steak Portion was half what it is in Calgary and the steak was so rubbery. It wasnt good at all. We got no discount or even the manager didnt come n talk to us. Thrir prices are $5 /6.00 more in banff than Calgary Wont go there again but will in Calgary

Leandro Pacca

First time at the Keg out of Ontario. Quality and service excellent... I love it every time

A Gambler

Our server was awesome! ???? Had us laughing even though we were cold and wet from the rain lol ????

J.R. Parker

Went in afternoon, maybe 6 other individuals in restaurant portion, so thought perfect time for typically great Keg service. Service had to be good, as bar service had Paralyzers curdled and the Spanish Coffee rimmed with salt, and NOT sugar. Calamari was under cooked, tasteless and rubber textured. When everything brought forward as occurred, waitress apologetic, but we changed drinks and no attempt made to "appease" us. No discount, no coupon ... she was just sorry. We love Keg, but not Banff venue now.

Bianca Xu (Bianca)

I gave them 5 stars purely for the sake of the waitress that served us. She’s super kind and helpful, very thoughtful, and we really appreciate her service. Food was also good, but not very impressive, probably slightly above average.

w h a t

very delicious

Kathie Harrop

Went to Keg for our 25th Anniv. Super great meal. Great service. Really nice server.

Dave

Come on man..... There is no other place like the Keg.....Eapecially the staff at the Banff location. They handle kids like professionals....you gotta start with good kids though.

Artem G

It's a good place for lunch because it's generally pretty quiet and the food service is fast. In the evening it gets a bit more hectic, but the food quality is good. Their mushroom soup with a Keg burger or the New York cut with a double baked potato are a good choice if you aren't sure what to get. Their deserts are really good as well but the portions are a little bit big for 1 person.

Echo “Echo” Tang

The best steak I have ever try. Everything is awsome

Kevin Crisp

Great food steaks were perfect and the staff did a great job. Nice atmosphere in this Keg. We will definitely be back again.

Jayne Larsen

My husband and I booked a room at the Caribou Lodge for three nights as a belated 33 anniversary gift to ourselves. We had no trouble checking into the hotel with the covid questions and advising of husband exemption from 14 day quarantine as a commercial carrier. We attempted to go for dinner at the Keg as it was right downstairs. They asked all the usual covid questions and we were truthful and answered yes to being out of the country in the last 14 days. Immediate denial of service. We directed them to the GOV of AB site stating which industries were exempt from quarantine. Also stating an email from CBSA from federal gov clearing hubby of having to quarantine. Lady disappeared, came back moments later and denied service stating that we are not allowed on the property as we have nor quarantined for 14 days. We asked if we could have it go and take it to our room - the look of shock on her face that we had a room at the hotel was almost priceess. She allowed us to order and have in our room even stating “we will even provide you with real cutlery”. This situation applies to Banff not just the Keg - other restaurants also denied us service - Grizzly House being another. I am guessing that having food to put on the table is a must but those delivering the food to begin with are not worth having in the business. At least look at the exemptions and base your denial of service on those grounds not a flat out no. Our anniversary dinner was served in plastic container delivered in a keepsake brown paper bag with REAL CUTLERY!!

Shidvash Al

Very poor customer service at the caribou location, the host and the hostess made a mistake on our reservation time and they were very rude and could not accomodate us any other way even though they had messed up the reservation time .

Anu Gill

This place has poor service. First off the front desk didn't greet us till we excused ourselves and asked for seating then they said to leave the babies stroller behind with them in the front. I said it was okay I will take it to the car as my wife and son can be seated and there was alot of shopping items in the bottom content of the stroller. They said not a problem they are always upfront. We went to be seated where the waitress thought it was okay to put the high chair where the stair ledge was. So it was hazardous. The waiter that served us was rude and clearly wasn't a fan of the kid. He obvious was irritated that he had no where to sit so we kindly asked for our food to go. When we asked if they had cutlery to go he was like nope please pay. When we came back to our stroller. It was not attended and the shopping bags weren't in. Worst restaurant ever. Should have opted out for a different one in Banff as they have many pleasant ones. So basically payed for a 70 dollar meal and lost 358.96 dollars worth northface jackets.

Ricardo Quevedo

I wish i could rate the service separately because my server was great, chris was nothing but helpful. On the other hand the food was definitely painful to pay for since we felt we were eating 7/11 food. 35 dollars for a cold re heated half rack of ribs and a piece of chicken that was no different than something i could buy at KFC. Also stay away from the calamari, again not worth the 15 dollars. Lastly the top sirloin and vegetables for 30 dollars was definitely the worst item of the evening, overly fat chunk of meat, vegetables were definitely far from anything fresh, definitely frozen vegetables heated in a microwave with some sauce. Very disappointed to have paid as much as i did. I dont recommend this restaurant. Save your money and go somewhere else.

Ashley L

Hostesses are rude, Food was okay. We had an nice server. I've been to better locations with friendlier service.

Laszlo Timar

Very nice restaurant, the service was great, our server was super friendly and helpful and we both enjoyed our food, it was amazing. Definitely would recommend if you're in the area. Also Sunshine Super card holders get $10 off.

Phil Prowse

The Keg is the Keg, is always very good. But in this particular instance, the Keg was amazing all because of our server Wilson. If I were you, I'd ask for him by name. Killer service. 10/10.

Zagalo Djallo

Good reception ???? ???? services and the food humm ???? the family loved it

Stephen Hubbard

My wife and I ate here for our 10 year anniversary. The service was exceptional. We were treated very kindly. Our meals were fantastic. Overall we were very happy with our experience here. There was some confusion at one point when we had made a reservation and found out there are actually 2 locations in Banff and we couldn't figure out which one we had made our reservation at. It all worked out in the end, but I can see this happening in the future.

Sean S

Keg food great as always. Good atmosphere but not quite as nice as the other kegs I've been to. More of a half way to a cabin feel but still feels like a hotel restaurant a bit

Giovanni Velazquez

The Service was amazing! The waiter was always asking how it was everything and always being polite and putting attention to see if I needed anything. The food was fantastic everything on point!

Naz Haghighi

Food was tasty but the dishes were not clean that we feel safe there! One of the plates was kind of unwashed(some stains like ketchup sauce)! My husband did not let me to complain and ask for a clean one because we had ordered burgers and we were not going to use the plate. The customer service was good. It was a little pricey but in compare of the quality it was worth.

Yonatan M

Ordered their garden burger for take-out. It was the most bland burger I've ever had. The worst part was the fact the patty was completely burnt. The fries were completely over-fried and tasted old. Also, the packaging was awful, a tiny take-out package for a big burger and fries. Totally regret the decion, McDonald's would've been 10X better.

Nabeel Abbasi

I have never faced such bad customer service in Canada. The manager Elisa and her colleague Dexie were rude and insulting. Go to this restaurant only if you want to get insulted.

Sebastian Kluth

This franchise of The Keg doesn't only offer excellent lunches and dinners but is only one out of two restaurants in Canada - the other one being in Whistler - that offers delicious breakfast.

Mike Chartrand

After a Fabulous ski day at sunshine village , we enjoyed dinner here. All our dishes were well prepared and delicious .Maddy our server was professional and attentive ,

Edgar Rivera

I implore you not to waste your money at this location. You will leave empty handed and with empty stomachs. My steak was burnt into a black rocky mass and fries were shriveled. I did not take a bite. Pathetic cooks. We were forced to pay for the meal and left with most of the food untouched. Feeling completely ripped off. This location preys on new tourists because they definitely don't have recurring customers. They simply rely on the Keg name and the tourism in Banff and hence put no effort in their service. I had to go to Mcdonald's right after so I wouldn't go to bed hungry. The double cheeseburger was 10 times better(not burnt) and 10 times cheaper. The trip out west was great but to this date one of our vivid memories is still how atrocious the Keg in Banff was.

Lori Makofka

Building is nice. Parking was pretty good. Staff were excellent. Steak come out cold and undercooked. They cooked a bit more and it was fine. Not sure if we will go back.

John Szoladi

a very overwhelming experience at this restaurant (in a very good way) we had the absolute greatest restaurant experience here we've ever experienced! our server Cass was over the top friendly and over and above to make sure that we had the best time we could and she nailed it right on the bullseye!!! Cass if you are reading this you know who we were we tipped you very well and also gave you a recommendation to your manager! you earned everything you got that night thank you for giving us that experience!!

Jordan Bear

I had to send my steak back twice here. They couldn’t seem to get the Chicago medium right. The waitress came back to ask me if it was okay to not cook it the way I wanted because it was busy night and it would be a hassle for the chef. However, the manager did come to apologize and had another steak prepared. I’m not sure I’d return after the experience at the location even though I’m a regular at The Keg.

Sean Vadoo

Our most favorite restaurant in Banff! Great staff and fantastic menu. The Rib Eye Steak never disappoints. I highly recommend trying the Billy Miner Pie. I personally never miss ordering one.

Mario Milanovski

Good food as usual. Our server Billy was exceptionally good and friendly.

Jiwon Kim

Busy place. Needed reservation.

Mat B

I love the Keg. I love this Keg. I'm a local, and when I want a great steak...this is where I go! Disregard the whining of the people who had "an over cooked "well done" steak?!? ...and McDonald's is better?!?! Take it from a dude (who LOVES STEAK) that their one off experience might have been off-putting for them...but my repeated visits never fail to impress. -a Banff local (that works at another restaurant and not biased at all!!)

Ron Cann

Decent burger, prime rib was by far the star of the meal.. good covid protocols..good service..

Cathy Fan

Salad delicious and Premium stack medium excellent. Salty soups and cocktail shrimps Not tasty. Good service.

Daniel Mandryk

Service here is next level. We'd barely ordered and had a manager come to our table and clairify our order since we had dietary restrictions. Super friendly! When the order arrived it was almost perfect, though my medium rare steal was much closer to to well done. When the kitchen ran into a snag and my replacement steak took a while to come out, we were consistently visited and reassured they were on it by both our server and manager. Not only did they replace the steak, they remade my entire meal, and comp'd it. Never ideal to have a meal made wrong, but the way the staff handled it and how good the food was, we'd come back here in a heartbeat.

James Hertwig

Great service-went here on Sunday April 28th, 2019 as a group of 4-our waiter was top notch and always made sure we had what we needed. The food tasted great and the steaks that all of us got were cooked exactly as ordered-will come back!

Craig Selby

Good Keg food but one of the most mediocre levels of service that I did not expect at a Keg

Ryan Faulds

After a long road trip, me and the wife were very hungry. We went to the keg attached to our hotel and were happy to get the last table. The Keg is usually our safe bet restaurant for having a good meal, but this location was terrible. From the time we ordered until we got our meal was an hour and a half, after waiting 1 hour they brought us a salad on the house to tide us over and apologized and said it would be out shortly. Half an hour later we finally get out meals and it was not worth waiting for. The vegetables were all soggy and not edible. My steak was burnt and crunchy in parts. I was offered a new steak but after an hour and a half wait, I was not going to wait longer for a new steak and I was starving at this point so I ate parts of it. We were told a manager would come see us but that didn't happen. We finished our food and waited for the cheque but no waitress or manager came by so we went to the front and asked to pay the bill so we can leave. This experience really left us in a bad mood and is not the way you want to start off our first get away from the kids in years. If your a fan of The Keg stay away from this location and go to a different location.

Anna Ivanishyn

Very tasty onion soup, appetizer melt Brie with briskets and burgers ????????????

Blaine Lorntsen

Awsome breakfast buffet 20 bucks all u can eat great food awsome people

Denise Parkes

Very good breakfast. Recommend Alpine Parfait. Steak cooked perfectly. Great friendly service

Lukáš Vlk

The best dessert night i had!

David Trotter

Very good steaks cooked exactly as ordered for us. Perhaps should have done without starters as couldn't finish main course and certainly couldn't contemplate dessert. Not cheap. Great service.

Cherish Jordan

Nice and quiet. Kid friendly.

Serena Ward

Good food, slightly expensive but good quality. Delicious bread! I've had 4 different meats here but the best by far was the slice of prime rib I had the first time. The following sirloins were not nearly as tender and actually a bit tough. …

Camden Goepferd

The Keg was a recommendation from a Coworker as a must stop while you’re in Banff. They were 11/10 correct. Came here on our first night in town and were not disappointed. Atmosphere is great and the servers were on point. I would have liked to see a larger tap selection but the food made up for it. Steak was cooked perfectly, potatoes were flavor full and smooth, and the veggies were crisp. No one in the party was disappointed and everyone went home full. With two locations on the main strip we will definitely be coming back.

Lisa YEG

What a fabulous location and dinner! Our server was amazing, we can't remember her name but she's been there for 12 years!! Thanks again!

Christopher Fetros

Really good steak. Fries could have been better.

Allison Wilson

The Keg is not our go-to, but had a gift card so why not? Food was good, not great, server was friendly, loved the ski decor. No complaints.

Carly Kolesnik

Accommodating, delicious, clean. We don't often go out of our way to write a review but this was well deserved. Cristine and the head bartender were exceptional with their etiquette and their consideration for a gluten allergy. The food was delicious and we loved the creme brulee ! We have been to several Kegs before and we really enjoyed our experience at The Keg in the Banff Caribou Lodge.

Sysarah Clarkson

I had dinner here tonight and was amazed with the service here. Both the hostess and my server were amazing. I wish I got the servers name, all I know is that she is from Ontario and used to be a counselor. She went above and beyond. Not to mention, food was amazing. Got a huge cut of steak that had to be cooked longer because it was just that big. Wine selection is nice, wouldn't suggest the rose glass. The pinot gris however is great! Staying at the caribou lodge until Wednesday and hoping to dine there again before I leave!! Will defs recommend to my friends back in Calgary.

claudia lorena barrera

We celebrated our anniversary and the dinner was so good. Red wine was perfect. Very nice place

Michael Black

Nice food though steaks were both over and under cooked...did re-cook one and covered the other. Veggies were cold even after receiving new ones with refired steak. Barely hear each other as it was so noisy. Salad bar is prodominantly dislayed upon entrance, yet they don't offer a salad bar??? Expected much better service and food quality.

MATT XU

Not a good experience here. Ordered a Top Sirloin steak Medium rare. Came at more than half done. Complaint with the manager, apparently she wasn't happy with the complain and apologized with her attitude.. The worst thing was we have 5 orders of steaks and they ALL over cooked. Not acceptable. Definitely something wrong with them.

Shane (Tactik)

I was really disappointed in a lot of aspects of our Banff visit, the entire city is dependant on tourism and for the most part hospitality across the board wasn't great at a few places including Earls and the Keg... But we're talking about the specifics for the Keg. I went down early before my friend and ordered food/drinks. I got an appy ($18) steak (The seasonal steak $50, not recommended) and drinks (Around $50). A $118 bill total for me only and the steak sucked. It was a bad cut and had a lot of ligaments. I mentioned it to the younger server and all he said was "Ohh sorry man, they can be marbly". I barely ate it and there wasn't any customer follow up with a manager or anything. Usually if a person barely touches the steak the staff would mention it to a manager and someone would come by and ask what the issue was... nope but thanks for your $$$. My friend ordered a chicken ceaser and they forgot about it. I mentioned it to the server after 20 mins and he was like "Uhh it's coming I'm not sure what hapenned". Nice deflection. The Kegs service has dropped vastly on this experience. Again no one said anything nor was there an offer for a drink, bill reduction or anything. I'm spending a lot of money here people. I really hope others have a smoother experience but overall I felt that the staff/policy has gotten worse. Maybe the kid was to scared to mention it or he just didn't care. I worked in the restauraunt industry at Chop Steakhouse back in the day and they were adamant that you let them know if someone isn't happy with their meal. Then sent a manager to see how they could improve the experience. I highly suggest improving this process as someone spending a lot of money will take their busniess elsewhere. I still tipped my 15%-20% as people are making a living this way but I'm also spending a lot of money on these trips. I would probably look at eating somewhere else the next time I go to Banff. I hope your experience is better.

Mark Gartner

Service was amazing! Food was delicious, steak came out hot!

Jeanne Rogers

Friendly staff, pleasant environment, good vibes! Had the halibut. Needed to return to replace the mashed cauliflower. Didn't present itself as appealing and was seasoned with too much pepper. Friend had the salmon which received "5 yummies".

Shiuli Bawa

Love their salmon. Highly recommend!

Mei Ling Chen

No matter which location, I find The Keg is always a reliable place for a good meal. Staff was friendly and food was cooked to my liking. I'm glad I found this location.

Ken Embury

The main person was terrible had no comment sense skills. Case and point. A bottle of wine was purchased and she would not allow it to poured into 2 crafes and giro two different tables.

courtney rath

Server was nice and food was ok. Ran out of some things which was odd as dinner service was only an hour in. One of the managers was on the floor chatting with a staff member that was dining from what I could gather from their loud conversation. Awkward being in a normally elegant setting as we are paying a lot of money to hearing about them wanting to get tested for std’s from the wild weekend... maybe save the locker room talk for the kitchen. Kind of ruined the atmosphere

Chris Charles

Good food and good service....portion sizes were good

Jen M

It was midweek evening, food took forever to come out and the food freshness was just not there for a Keg. Of course I'll go again. I love The Keg. Interior is representative of Banff. Wooden beams, fire going inside the lobby of the hotel that the The Keg is attached to.

Adam Hall-Sharp

Staying in the Banff Caribou Hotel and ordered room service from the Keg. Completely dissatisfied. The dishes we ordered were not complete or correct. My top sirloin steak ordered as medium was delivered very rare and was so low quality I was unable to cut through it. My wife got the oven roasted chicken dish, it was missing the mushrooms, onions, and brussel sprouts listened on the menu. My recommendation is under no circumstance order room service from the Keg! Sadly their food quality has turned pathetic. Update: After taking the steak down to the front desk. They remade the meal and gave a free cheese cake. The new was meal was tolerable.

Theresa Douglas

The Keg never disappoints! The staff were very accommodating, friendly and efficient. Our waitress, Maddy, was perfectly attentive and friendly. The food was superb, hot, cooked perfectly, came out in a timely manner. We will definitely be …

steven lewis

Good food and good service.

Don McKinnon

Friendly and attentive staff really make you feel welcome. We had excellent service and my wife's dietary restrictions were easily handled. I highly recommend the Keg in Banff Don

Tara Brochu

We had a wonderful server Isabelle (sorry if it’s spelt wrong) she heard it was our mini moon (honey moon) and she gave us a complimentary bottle of sparkling wine. One of us had steak and lobster and the other the sirloin Oscar with the baked garlic shrimp to start. The service was super fast, friendly and she answered all our questions. Food came out fast and was just as good as it looked! Clean restaurant.

Kevin Earle

We have been to this Keg on previous ski ⛷️ trips to Lake Louise ????️. We ordered 20oz Rob eye steak and shared it as 10oz each was enough. Surprisingly the steak, medium rare, was not as good as the same cut at Wild Bill's. We had baked potatoes and broccoli and shrimp cocktail. Service was attentive and noise level was conversation friendly ???? Rib eye was $50. With drinks and gratuity everything totalled about $75 person for the three of us ????

Candice Williams

Food was great. Service was great. Had the salmon and it was perfectly done, as always

Jasmine Beaudry

Awesome food , prime rib is the best staff are super friendly and service is great reservation. STRONGLY RECOMMENDED

Shannon Tenardi

Fantastic service and food to match! Next time if I'm back in Banff, definitely will be coming back and always recommend.

Madison Empringham

Paid $41 a meal for the most unappealing steak and glob of mashed potatoes in a take out box we have ever seen. Save your money and go to McDonald's

Nikos Stratas

Exceptional service...the server's name was Michelle and she was super friendly, very professional and definitely made us feel really comfortable and enjoy our dining. Definitely recommend this place ☺️

Lloyds Electric

I have to agree with others over priced and took forever. Hour and 45 min is ridiculous. Then the steak looked like it was cooked with a blow torch when it got there. I mean it was burnt to a crisp. Sent it back and watched my daughter eat hers. The manager had better have talk with the kitchen what were they thinking sending out a 50.00 dollar steak like that. They offered to make it right but only a fool would eat anything after it's been sent back to the kitchen. Heading to the pizza place next door.

Morris Groves

Very friendly staff and very good food and drinks, good selection of both, prices were decent, restaurant was nice to sit in, will go back again, if you want to try it out just go.

C S

As for the Keg, nothing you wouldn't expect. Prices are very high. Steak is very good. Servers are kind. Could be updated a little bit. All in all, good service.

Stefan N

Pathetic customer service not family friendly using covid as a management tool for horrible customer service would not recommend

Richard Boyle

Didn’t try dine in due to COVID but take out wasn’t that good

Dan Tiechroeb

Great food and great service.Staff were very professional.

Kurt Hehl

Party of 4. Two orders of bacon wrapped chicken, 1 peppercorn steak and a surf & turf = all prepared very well. Friendly staff and drinks were awesome. We had originally planned on going to the other Keg on Banff Ave. because of reviews. We arrived there at 9:50 PM only to find out the kitchen was closed! So, back to our hotel after a quick phone call, as they told use the kitchen would be open until 10:30. BONUS! Saved the whole night after an awesome long day site seeing.

Marisol Berry

I was there in August 2021. We ate there because we did the t house hike in lake Louise. So we where to tired to go anywhere else and I am glad we did. The steaks were fantastic as well as the appetizer. Excellent service. So good we went back next day. Lol

Rodney Leibham

Absolutely terrible! Do yourself a favor and don't bother with their over priced food! Traveled over 2 hours to take my family for a nice dinner... over an hour wait, food was cold, no drink refills. When we told the manager Annette that we were disappointed she didnt care and seemed very annoyed. Won't ever be going back and don't recommend!

kristine smith

Service good. Waiter very polite. My husband enjoyed his Caesar salad, but my tuna tacos were straight up soy sauce. So yes, I paid $15 for a solid serving of salt. I would expect much more from the keg. I felt bad for the waiter who was dealing with multiple people complaining about their meals.

Travis Mcgregor

Food was good, came out hot and fast. Our server was friendly and knowledgeable about the menu. All around a great dinner.

Sebastian Lewald

My wife and I went here for supper, it was amazing! She was a little skeptical about The Keg. By the time we had some drinks and appetizers, we were stuffed! We didn't even have room to order Entrees. We were greeted instantly and we had drinks within minutes. Great job everyone:)

Timo Gabb

We arrived as a group. Get seated without Reservation! Lady from Service, Ellen, she made us feel exzellent! We enjoyed an amazing Dinner!

Allishia Brenna

Upon first glance the atmosphere was incredibly welcoming however are server was on the questionable end of things. Originally my husband had ordered a strip sirloin steak and I ordered a baseball cut. The server at first came across rather over-bearing and then proceeded to continue to do so after the arrival of the meal. My husband immediately noticed that his food was not correct and pointed it out to the server in which she proceeded to deny the mistake. Claiming that after years of service she was not capable of making a mistake she wouldn’t have been aware of. Thankfully the manager came by through our meal to check on things and after finding out the meal was wrong, offered a free desert -(which we happily accepted) Over-all 4/5 rating because the manager was so welcoming and professional! I will happily return again and looking at the photos makes me hopeful to do so very soon! -(scrumptious, and the husband agreed despite the mistake)

harry iordanidis

Very good service was great thumbs up a Isa et Kristine Bravo

Nick

Good food but the lack of employees is hurting the service

Cliff

Food was typical Keg food always good. Drinks, as always good. But, for the first time in my life I had a server tell me that after 4 keg sized ice teas that she can't serve me. First time in my life I've been cut off let alone after 4 drinks(8oz). Tip went from about 30% to about 2%. Poor choice for her when I am staying right here in the hotel. No more dollars for you!

Richard Washington

Good place for simple food. Great staff.

Gleb Sivitsky

Exactly what you expect from the keg but there are better steak restaurants around.

Theresa Finley

Very good brunch buffet! Good price! Staff were nice and helpful!

Dylan Gress

Simply amazing service and food!

Conrad Andrelunas

Wobbly tables. Blinding lights.

Stuart Gordon

Our server was very attentive. He kept our glasses full and we didn't wait long for our courses. I had the strip loin and my wife had the sirloin. Both were cooked perfectly. The restaurant was very empty....

A

We never have a problem with any Keg we go to. This was awful. Save your money and go literally anywhere else. 3 people ordered and all of the food was gross. Bland, or way over cooked food

Breanna Grant

Our experience was amazing! Rikki was incredible! Even despite staff shortages, it didn’t even seem like we waited at all. She was amazing and the kitchen was incredible, as always. When we make our way to Banff, we always prioritize going to The Keg at The Caribou. Wonderful service and impeccable food, especially when service workers are risking their lives during a pandemic. Amazing. The Keg is lucky to have Rikki!

Laura Bavelaar

Not normally a fan if the Keg, but this one was exceptional. Great food and attentive service.

carmen thomas

Good food. The service Ellen provided was personal and very good. Would definitely come again.

Mel Fougere

This was our first stay in Banff, during Covid lockdown, May 19-22, 2021. I wanted a nice steak for my birthday and boy did the Keg on Banff Ave deliver! The manager and staff went out of their way to cook my wife and I a delicious meal and awesome packaging to keep the meals hot for my walk back to our hotel. They also gave me a discount AND a free dessert for my birthday! The Keg on Banff Ave is a touch of class, to be sure!! Thank you!

Alex

Good place

Sheldon Wassing

Food was the best and our server Will was the best server we have had in a long while.

Amanda Pederson

My partner came to the front hostess stand at 9:39pm, just wanting a glass of wine to end our evening. After 3 minutes of looking and waiting someone finally came to the front to assist him and when asked if we could have a glass of wine they said it was last call and couldn’t serve anymore liquor (new Covid restrictions, I get it, But it was before 10pm). I then went up and waited for a conversation with another guest to be finished (they were talking about reservations and then discounts for keg employees). When the conversation was finished I politely asked if we could come in for one glass of wine and the guy at the front said “oh sorry with new restrictions, our last call is at 9:45pm. And it was 9:47pm. I am appalled that the host would tell my partner something different, and if someone would have been present at the front to begin with, we could have come in and given them business. Poor customer service and lying is never appreciated.

Kevin Gullion

My wife and I had a meal there recently, prime rib was like rubber at $49 a piece, I ordered lobster tails two of them thin as paper and overcooked. Total bill came to $170 I've had better meals at McDonald's. Our server was terrific! This place has become way overpriced with mediocre food likely won't return to another keg anytime soon.

Stephen OConnor

Awesome food, perfectly cooked steaks and incredible service. The Keg delivers again and again. Good job guys.

Craziethe Teddy

Best anniversary meal in ages. Will love to go back.

Brad Landry

Good ol reliable. Had a great lunch with the wife and infant. Service was great as well.

Tl Young

Great place. Customer Service was Fantastic and the food was Great. Prefer this location to the one downtown. ????????

Ashley “Nourash” T

This Keg does not represent the reputation this restaurant always portrays. The steaks were both not good. My “filet” was full of gristle. The ribeye wasn’t the way it usually is. The salad had brown romaine lettuce and we were given croutons when I asked specifically for no croutons. Our server was friendly and attentive. But the overall atmosphere was not what I was expecting. Perhaps the other location is better, but as a local traveler I won’t be returning to this one.

Patrick Moss

Breakfast was awesome! Definitely be back again!

Cory Court

Spent 200$ in the 2 nights first one we had the 21$ burger with a poutine the burger was dry and in seasoned and the poutine was a brick could not eat it, the steaks were unseasoned the gf couldn’t even eat her it was very tough the seasonal veggies were a couple unpeeled burnt carrots the food was very disappointing and unsatisfying. Only thing we enjoyed were the ceasers

Paul Turner

Arrived on a late RM train. The smell of hickory smoke was in the air so I ordered a half rack of ribs, slaw and fries ($26). And a Manhattan (made big and right). The waiter served the plate with a towel and warned that it was hot. Indeed it was, hot enough to heat and semi-cook the slaw (colorful but dry and limp and should have been in a monkey dish). The fries were the next size up from shoestring and hot and crisp. The 6 ribs were spare, really spare. Fetal back ribs? There was very little meat on them and no bark or smoke ring. It seems the smell of smoke may have been coming from the restaurant next door. All that said, the waiter was among the best I’ve seen. Attentive with a capital A!! Because of him, I’m awarding four stars.

LEE KONIDAS

Great dinner required wheel chair after we left couldn’t walk out was too full !!!

Angela M

Glad we visited here when we in Banff. Food was amazing, atmosphere was great and our server was so friendly!

Steven van der Togt

Yes read some reviews, agree they don't know how to cook a good steak. Service by our waiter was great. Beer could have been colder.

Jesse Enns

For a classier restaurant specializing in steaks, my medium was well done. The wait staff was unable to tell how the steak was done. When my new steak came the manager didn't apologize for the wait or the first steak. I do recommend however the bacon wrapped chicken which was excellent!

Lesley Abbott

Excellent service. We were seated quickly, wait staff were attentive and quick. Our meals, filet mignon, chicken & ribs with twice baked potato were cooked to perfection. The ambiance was superb. If you have a chance to dine here, take it!

suet chan

Service was good. Food wasn't as good as I expected for the price.

Edward Remesz

Very deep fried lunch .Need to work on grill cleaning. Otherwise waiter was good service.

TRAGIC WNGS

Really good costumer service the food was amazing everyone was so good even there ice cream!! ????????????

Brennan James

A tad expensive but good food and great service

Susan Young-Smith

Love The Keg! Always great food and great service. Server Mark (a British guy) is the best!!

Bright Star

Not one, but 2 back to back visits at this location has proven to be a bad choice when looking for a decent steakhouse in Banff. The hostesses never smile, the staff are slow and the steak went back twice! The kitchen lacks the proper training to get it right. If you specialize in steaks, why can't you cook it right? This location acts like everyone's a tourist so why get it right the first time, the customer won't be back anyways. Except I go to Banff every month and many other locals return often also.

Kyle Smith

Great food, amazing service. Lobsterfest is happening and the food was amazing. We had the best experience. This is the location just on the edge of downtown so it was easier to get a table at peak times and the staff were very friendly and attentive. Will be back for sure.

I I

we went to Keg because here in Ontario when you want a good beef rib eye stake, Keg is a place were you guarantee to get it, that's why we went to the Keg in Caribou hotel, it took about 15 min for the waiter to approach our table after we were sited. Then he missed one of the soups. Alberta is boasting with its excellent beef, but after ordering the famous rib eye steak, we were SOOOO disappointed with what was served to us, it was much thinner steak, and by its colour it was obvious it is not beef, maybe veal, or I don't know what kind of beef, it was a light coloured very thin piece of meet, I ordered my steak medium well and my husband ordered medium, both came as medium well, or more like well. each rib eye steak price was $48. In addition to all this, our waiter was supper annoying, asking if everything is ok in a super fake friendly tone every 5 minutes. No, this Keg is definitely NOT what we are used to.

Diana Labrecque

Service was excellent, food was delicious . Prompt service

Mary Lessing-Turner

The food was delicious and the service was very good. My concern was how close the tables were to each other. It is a large restaurant but patrons were seated in close proximity in a small area.

Luke Orchard

Walked in here at 1030 pm after a very ling drive from Vancouver island. Guys in the bar were happy to cook up anything on the bar menu which we were more than happy with. Went with a couple of keg burgers and a few pints. Barman that served us was very helpful. A fellow Englishman from Ipswitch. Starting to wonder if there are any actual Canadians in Canada. Food and atmosphere top notch with sport on the TV.

Wyley Doull

The Keg in the Banff Caribou Lodge is convenient to travellers staying in the Banff Avenue hotels. We enjoyed the warm cozy atmosphere and friendly, efficient service. Strict attention is paid to all COVID rules here. We chose a steak dinner and a French onion soup - both of which were superb. We noted that theKeg is also open for breakfast. We will be back when we are in Banff again.

William Thompson

Small potions and overdone food but nice staff. Might be Covid issues.

Scott Petrie

Predictable, consistant product. Happy and professional staff. Great casual atmosphere. You won't be disappointed.

LilWoofer _2.0

Good food and service nice place for a date

Benjamin Toews

For some reason the restaurant wasn’t open and we could only sit in the bar. The salad we ordered was missing the vinaigrette aspect, the bread not fresh felt like it had sat in the warmer for too long and the sirloin steak as hard as an old cow. Normally the kegs quality standards are 100% not sure what went wrong here today.

Steve Uren

Overpriced just because it's in Banff and the quality of food is much lower than other Kegs. Save your money and take time to travel to one on the outskirts of Calgary for a much better experience. The Banff location can get away with lower quality as they know new customers will always visit so if they serve you tough meat they're not bothered. Service was ok, nothing outstanding. Will I visit this location again? NO!

Kelly D

The service was the best, she went out of her way to give us everything we wanted

World Reviews

This was the most disappointing experience I wish I didn’t have to give it even 1 star My wife and I and our two children age 3 and 1 went here at 3pm on a Saturday. We went that early to avoid the rush and people as we know the young kids can be loud and rambunctious. We wanted a Valentine’s Day date as best we could with covid and everything going on. We told the host this as well. Halfway through our meal they sit a couple basically 1 table over. Of course they request to move as our kids are struggling to remain calm. Then the manager says if our kids can’t sit (age 1 and 3) we need to leave as they are breaking covid space. As a second note the restaurant had lots of open seating. 100 percent NOT family friendly or customer conscientious. The waiter was very good but stuck in the middle of poor customer focused management and leadership.

Murray Westover

Awesome

RM RM

My favorite place will always be the keg. Absolutely love the food and the atmosphere! Bar or dining. Had really wonderful Valentine's dinner. Was amazing!!!

cvse346

Went for dinner table of 10. Ordered full rack bbq ribs. $33.00 . I was waiting for server to ask how the meal was. Did not happen. When she brought my bill for two people for $127.00 . I mentioned that the ribs were dry and last I checked fry’s were cheap. For the price I paid and the mandatory 18% gratuity, I should not leave hungry. I don’t go to the Keg much. Expected more. Pretty disappointed.

Jenny Heenan

Group of 6, was unable to make a reservation for us online, walked there the day before, made the reservation. Arrived for our dinner, hardly any other people. Food was delicious. Not the cheapest place to go.

Rudy Gomez

Had the Burger and Wedge salad. Very good, fries were superb. 4++++