Reviews of Yonge Steeles Ford Lincoln (Rent Cars)

Dr. Sharon Leonie Brown

Navin, the Service Manager is the best! I stay with Ford because of the royal treatment I always receive because of him. Whenever I have to take the long drive from Whitby to service my vehicle, I know that I am in good hands. Recently, I had to get new brakes on my 2013 Escape. I trusted Navin’s advice that it was absolutely necessary. He not only cares about my car, he cares about me and my safety! God bless you Navin! Dr. Brown, “Sharon.”

Stella Black

I would definitely recommend Vera. She was very easy to work with and made the process simple and fast. She was an absolute pleasure! We never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The best part – Vera stayed in touch with us the entire time which only made the buying experience even more enjoyable. I would highly recommend working with Vera to purchase your next vehicle.

C Linton (clinton)

I've been going here for years as they have extended hours - vehicle was purchased elsewhere. Chris and the crew are straight up with me. They always prioritize the work that needs to be done. I have no issues with the service department that can't be addressed while I'm there. I understand that it can be sometimes a long wait for my vehicle but, I'm a waiter so that is something I prepare myself for. The shuttle service staff are always helpful and if I can be accommodated, they will assist and If I need a to get to work, I'm always able to get a lift.

jae baybee

I went to Yonge Steeles Ford to sit in some cars. Apparently the largest seller for Fords in Canada (as multiple sales people reminded me while I was there). The service was horrendous and I left. I knew more about their product than the sales guy did. It was chaos in there and at one point my family and I were waiting in a dark (no lights?) large parking lot waiting for a sales guy to come back, who turns out, was busy dealing with another customer. :/ largest dealer in Canada? they must be giving good deals there because they're not selling cars based on their service, that's for sure. grind them on price for all their worth IF you do go there. but my advice, find a different dealership!

Jacqueline Cook

I have been a customer here for more than 20 years. Bought all of our cars here. The service used to be very good. In February they made a change and now the organization of the service is abysmal. It took 1.5 hours just to talk to a service rep to give them my car. The people are nice, competent, the work good. However, whomever put this new service process in place needs to rethink it. Don't have staff telling customers you open at 7:30, when you don't open until 8.

Prosto Records

Great experience with Dishant and Mohamad. Very good and honest people. If you are a contractor and you need a brand new truck for work. This is your guys and this is your place to get a car!!???????? -EPOGUARD COATINGS

Diann Dachanee Rattanathavorn

It was an amazing service today at this location like never happen before Since I bought my car from this location Sale persone was incredible, he’s pretty nice friendly and always great sevices I went to dropped off my car for regular check up today. Something changed. Normally, I had to wait for service. Seem employees at the service zone had no sevice mind. Today i went on time as usual. I hate to be late. I saw a manager I guessed he was. I could feel an energy from him. He was very direct person. He helped customers and listening then moving the line faster than usual. Accidentally, drama was happend when I woman who was late from her appointment and trying to make a scene worse for the service. I felt bad for the manager who was helping the customer but get angry from unreasonable customer. I staged to the manager his name is Mark Silverman. He is the best customer services which i never seen from this location since i bought my Mustang from this location for 2 years. Love to give the review today to encouraging him who knew his work.

Benny Lee (MentalArea)

I just pick my brand new 2021 Explorer ST! Amazing car I love it, thank you my best sales man Bill WU again, wish you all the best! Thank you

Milad Pourkarim

Hey everyone Just decided to share the experience at Yonge Steeles Ford! Lease renewal was up this month. Got 2018 Edge (SEL) on White. So, I upgraded from Escape (2015) to Edge (same dealership). 0 down with %2.49 interest on 48 months lease. Our Sales was Emad however, he is manager of pre-owned and new cars. His room is in service department at the right side. He did a great job even we changed the color several times!! He was extremely patient during the process. All took only a week to get the vehicle. We had a chance to meet Owner of Yonge Steeles Ford, MR. Gagan! He is really young & friendly and he is taking care of all customers. I recommend to stop by on Saturdays to have a delicious sandwiches and have a test drive. Their prices are the best in town. 5 stars to Yonge Steeles Ford & Mr. Emad. Good luck in selecting your new Vehicle.

Frank Lin

Bought a Lincoln corsair several days ago. The sale representative Dishant did the great job makes a good buying experience for us. Also, it's a great car. I didn't leave a comment at first place because it takes time to feel how comfortable of the car.

Elin Younan

I was served by Dino, Cimini , I must say he provided a perfect customer service, I didn’t have to wait long for my car to be served, very satisfied by his good and helpful manners , ask for Dino he is the BEST. Thanks Elin, Younan ????

Carter Hassard

I recently had the pleasure of dealing with Salesman Julian Kercz and was thoroughly impressed by his professionalism and expertise in the vehicles he is selling. He spent an hour discussing my vehicle needs and preferences before picking out the perfect fit for myself. Highly recommended and I'm looking forward to dealing with him again for my next purchase!

Ketna Patel

Amazing experience purchasing my 2018 Ford Fusion Energi in Ruby Red from Sumit Kapoor at Yonge Steeles Ford Lincoln in Thornhill. The Staff was all so caring and attentive to us. We were also introduced to Chris Rajmohan and Mark Silverman in service and felt so welcomed. This is our second purchase and it keeps getting better. Thank you Yonge Steeles Ford.

Sahel Asadi

The fixed operations manager, Mark Silverman in the service department was the person I spoke to regarding a concern I had and a service I did not want to get done at the time. He agreed to make an exception for my request however, he was completely unprofessional and had a rude tone for a manger to be speaking to a loyal client to the business. He commented on how I don’t want to pay for a cheap service, and I don’t take care of my vehicle. For a manager to pass blunt judgments on how I choose to take care of my own vehicle and imply things like I don’t know how to take care of my car and I’m cheap for refusing the service at that time is completely inappropriate and out of line. Regardless of when I wish to get a service done and pay for it, he was not in a position to have an opinion on the matter or imply such things with inappropriate comments.

Daniel Maravalle

What a great car buying experience!! Arya Kheirabadi my sales consultant made my purchase easy and very smooth. All my million questions and concerns were answered and explained clearly. Highly recommended Arya and Yonge Ford Steels!!!

Nicole Van Tol

I purchased a brand new Ford Edge with Derrick a year and a half ago. It was a really simple process and I left the dealership with a great impression. Fast forward to this past week: my family size grew and I needed to sell my vehicle. Ford credit instructed me to go back to the dealership where I originally purchased my car to have them sign the loan over to a family member. I certainly suspected the process was going to be tedious, however Sara Dawoud from the dealership far exceeded my expectations. She made the loan switch over paperwork seamless and timely. I live all the way in Barrie and she went above and beyond to make the process easy so I just needed to come in once. Although this wasn't a large monetary transaction for the dealership, I was treated in such a great manner as if it was. Thank you Sara for your suberb customer service. Because of you I will always recommend friends and family to visit Younge and Steeles Ford. ~Happy customer for life

Brandon Balthazaar

Joe Gabriele and Kevin did an amazing job when I stopped in to drop off my Mustang for a quick fix. I was in and out of the dealership within 20 minutes. Amazing work, keep up the great work. Glad the service department has its own building now - much needed after so many years!

Omar Rahim

Thank you to Sumit and his team at Yonge Steels Ford Lincoln. I just purchased my first truck (2021 F150) and Sumit made the process as smooth as ever! Excited with the redesign of the 2021 F150, Sumit and his team took the time to review and explain all of the new features and functions making this purchase a no brainer! Sumit - You have gained a customer for LIFE! Thanks again!!

Android Trinity

I had the absolute pleasure of dealing with Dishant Sardana. I can honestly say he gave me what I was looking for. The experience was the most transparent I have had after dealing with 3 dealers before meeting with Dishant. My hope of ever finding a car was diminished and he brought it back to life. I picked up my vehicle today and the pick up was more than I could have expected. If you need help with the purchase of a new vehicle I 1000% say call Dishant! You will not regret it.

Rahul Shokanda

Hard to express my entire experience in words, but the way Gagan and Sumit handled it was unbelievable. I had ongoing issues with my Mustang Ecoboost, feeling helpless contacted Gagan and the way this guy handled my problem, I could never expect such help from anyone. He looked at history of my car and managed to get my car exchanged and getting me a brand new Mustang GT 2020 and I love it. I have bought cars before too but this deal was life time experience, only because of Gagan and Sumit. Thanking you guy cannot be enough.

Jamie Shi

Yonge Steeles Ford Lincoln's sevice department is the one of the best. People working there are very professional and nice. Especially the advisor - Ivan Cristofoli is the best ever! I took my car to repairs other places not fixed but they fixed in 2 times.

Gourik K

Operator for online chat was great to deal with. Very helpful. Great experience

Dyeni PromD Vlog

Yonge steeles fod lincoln dealership is the best and theyre so very helpful like others said on the review no doubt about it! Thanks to gagan navani hes the man!! ???? #yongesteelesfordlincoln

Flavio Horacio

My sales manager Nash was amazing and did a great job in giving me the new platinum. Really a pleasure to work with and thank you for the great truck and great price. Will be back for sure

Lauren Fluder

The gentleman we spoke with was nice, but was mistaken on the phone with what car we were looking at, even though our online inquiry was directly linked to that car. My husband called again to confirm the car was there before we left, repeating the model, year and price, and the gentleman again confirmed it. We drove over an hour with 2 screaming children, waited there 15min to see the vehicle, only to have him lead us to a bright orange, 2015 for $20,000 instead of the black, 2015 for $10,000... Apparently the vehicle had been sold weeks ago, but the ad on Ford was still up... We bought elsewhere, but I'd be careful to double check with 2 individuals about whether a vehicle you're looking at is available.

snehal patel

I just picked up my brand new 2019 Ford Explorer Platinum from Malay. I had an edge lease from other dealership which Malay helped to return it with ease. It was an amazing experience at this dealership. I will refer all my friends to Malay. Thanks.

Bamdad Fatemizadeh

we purchased our second car from Que at yonge steeles and we are so pleased. delivery was on time car is clean and perfect. we cannot ask for more .Nina helped us for Ford pass it’s an amazing app thank you guys great job !

Jenna Bragg

If I could give no stars... I would! This was the worst experience I've ever had. I brought my vehicle in for a warranty job. Instead they destroyed a bunch of parts while fixing the original issue. Then when they admitted that their technician's poor workmanship was the issue... it took them 4 months to correct all the damage he had done... or had they? Now I'm noticing a new issue with my vehicle so I take it to a different dealership and they say that the workmanship that was done was poor, that parts were missing and that my car was nearly falling apart thanks to the work of Yonge Steeles! Also since I dealt with Yonge Steeles for 4 months I can say that they don't call you with updates on your vehicle status, they don't return calls or voicemails, basically my car was held hostage for months. Everyone do yourself a favour and do not under any circumstance take your car to this butcher and chop shop because you will regret it!

HONESTLY KNORMAL

This dealership is just amazing I had an issue with my vehicle and it couldnt be resolved to my satisfaction at the other ford dealership it was at. I was referred to Yonge Steeles by a friend. All I can say is I am glad I listen to my buddy. I took my vehicle here and from the start dealing with Ozzie when I walked in to being directed to Joe to book my vehicle in and of course having the opportunity to speak to the mechanic Tony who took the time to listen to my concern. Not only did he advise what the issue was just from talking to me. when I got my vehicle back it ran better then it did when I took it in..In picking up my vehicle I was treated with the utmost customer service from Michelle. And to my surpirise a few days later I recieved a follow up call to find out how my experience was which was just amazing. Now that I have had the pleasure of dealing with Yonge Steeles Ford. I wont go anywhere else.. You dont have to take my word for it give this dealership a try for yourself you will be glad you did. The Service Manager is very lucky to have employees like this on his team.

Summit Backshop

This dealership was top notch! Julian went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I made my decision, the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would highly recommend this dealership (specifically Julian) to anyone who is looking for a new or used vehicle.

venus reyes

Thank you to this dealership! Went there to purchased our first vehicle and after 8 months went for service, got no problem. staffs there are so helpful, especially Mr. Gagan navani!! Yonge Steeled Ford Lincoln!! #yongesteelesfordlincoln

Alexander Anishchenko

Hi there, Id like to review service department of this dealership. I had an appointment at 11 in the morning for the oil change, nothing extra and I've been told it will take about 30-40 minutes and vehicle would be ready. One hour passed and I decided to give them a call to follow up and my vehicle was still inside the shop. To make story short my vehicle was ready at 1pm. Carl...this is an oil change...

Knot Normal

I am so glad I gave Yonge Steeles Ford the opportunity to work on my turck. This use to be called Northtown Ford and I wasn't impressed. with the previous experience I had with Northtown. I have heard great things about this dealership ( yonge Steeles Ford) so I thought what do I have to loose. Upon arriving I was greeted by a gentleman by the name of Ozzie, what an amazing guy his level of customer service was awesome set me off in the right direction. I was directed to Joe I believe he is the front end service manager. I was amazed of his knowledge and patients walking me through the booking process of my Harley F150. The mechanic Tony who happend to be at the front desk turned out to be the one who was going to repair my truck. Tony took the time and was very detailed on the issue with my truck and what he needed to do to fix the problem. As he promised my truck was done on time and given back to me cleaner than I originally brought it in. I am so greatful for the EXCELLENT service provide by Ozzie, Joe and Tony. If you are looking for the right place to go. I can assure you the Guys at Yonge Steeles Ford know how to treat you right as a customer. Thanks Joe and Tony and Ozzie you made my experince remarkable... The only place I will go from now on when I need any services done on my truck.

Carmine Pennella

Thank you to Daniella Carlucci for the great experience i had in the service department. I went for an oil change on my Ford Escape. She was polite and professional from the time I dropped it off to the time my truck was ready. Thank you to Daniella. Greatly recommend the service at Yonge Steeles Ford for any service. All the best Carmz

Kevin M

Bought a Lincoln from them last week. The service here is exceptional! Lenard is one of the best managers I've ever dealt with. Any issues that arose he took care of them swiftly and happily. As well as went above and beyond to make sure I was satisfied. The purchase process was a breeze as well. I definitely recommend this dealership.

Muayed Kerawanchi

I had the nicest experience getting my pre-owned Landrover. I still can’t believe the price I got it for! Always recommend to check there pre-owner inventory. It was an excellent deal in all with great mileage, low price and Gagan the owner was always on Top to help get the best deal.

Jordan Newman Stewart

I was pleasantly surprised with the quality of service provided to me both on the phone and in store! I was called by a miss Monica, who was very outgoing and wonderful to talk. She informed me about the ongoing event and was able to book an appointment for me to see her recommended sales associate the following day.

Shira Litwack

Just got the Ford Ecosport. My 3rd lease with this dealership. They were a pleasure to work with. The service from Jason Joseph was attentive, thorough and he even followed up with me to make sure I didn't have questions. Seriously great service, thanks so much Jason, Paul & Steve in the biz office, oh and Imam(hopefully I got that right.) Every person on this team actually smiles at you and wants to help, even if you're not their client. Amazing. LOVE the car too!

Keven V

I did not have the greatest experience going to Yonge steeles ford. I went in to have service done on my brakes and got my truck back with a damaged custom grill. The wait time was very long and the service was adequate. After waiting for a few hours I was told my vehicle was ready and it would be brought around for me. I went outside to where my vehicle was waiting and I did an exterior inspection which I always do after having my vehicle at the garage. I saw that the front grill was hanging off the vehicle which was very apparent. The vehicle was left outside and the mechanic went back in and said nothing hoping that I wouldn't notice the damage and drive away. I immediately went back in a spoke with the service manager Chris who was attentive and very helpful. He came outside with me inspected the damage then went back inside and confronted the mechanic who admitted to causing the damage. I made some arrangements with Chris to resolve this issue. I left for the evening and not even driving 5 minutes I noticed a tremendous amount of vibration in my steering and some drifting while braking. I was very upset especially after the damage done to my vehicle. I went back at my earliest opportunity with my concern suspecting it was a problem with the brake service. The shop foreman and I took a drive in my vehicle and he concluded that it was not a problem with the brake service but didn't determine what the problem was. I ended up checking all of the lug nuts to make sure the were on tightly. After that I checked the air pressure in all of the tires and they were grossly over inflated so I had to let the air out. This remedied the problem. This should not have been an issue because the week before they had balanced, inflated and installed all my winter tires and they were performing fine. I must say in regards to the damage to my vehicle Chris the service manager was very attentive and even purchased me a new grill but it was determined that the part he purchased for me was not what was damaged on my vehicle. The mechanic that damaged the vehicle made an attempt to fix the vehicle and it was still not repaired properly and was not flush with the vehicle. I am an independant contractor so the more time that my truck is off the road I could be losing hundreds of dollars. I accepted his unsatisfactory repair attempt for two reasons. The first is that I can't have my vehicle off the road for so long when I have contracts that I need to fill and the other is I did appreciate the effort that the service manager made. Two months later his shody repair is revisiting me and what ever fastener he used is completely coming undone and the damage looks worse than ever. I have had these custom/after market parts on my vehicle for more than two years and have had my vehicle repaired at different garages without incident for over two years. If the mechanic was more experienced or took more care over all with my vehicle I would have never had to write a review. I have never ever written a review before. Every time I see this damage on my vehicle I am irritated because it should never have happened. What can I say, men love their trucks and motorcycles...

Yuliana Danylenko

Came in to buy a new car and Vera was super helpful, kind and overall, very quick with turnaround. Got a great price and finished the financing and paperwork within a couple of days. Thanks a lot.

Sir Muumin

Purchased my first Ford vehicle from this dealership and to be honest with you my first experience of this place was horrible. First of all, I agreed on a deal with a salesperson than their manager Declines the deal. I said OK then decided to leave when I was close to the exit door another salesperson called me and told he will talk to another manager and told me to just wait he came back to me.and said your offer was accepted I said ok. Then guess what happened for the time of the delivery I realized that many things were missing. Like the car didn't come with original floor mats or plastic mats, they didn't give me back my $500 security deposit. They told.me.that they don't have cash here so I have to come back another. I said ok when I.went back there they said they said we don't have a cash again! I gor angry and after long discussion they said we will give you a paycheck. It didn't finish there ai visited their service departments today to do some job on my vehicle. I went there by appointment the service consultant told me to wait. I waited for 6 hours and after nobody called me back I decided to go back and Follow up on what is going on The consultant told me that my vehicle wouldn't be ready today! I asked why didn't you tell me that before? She said I already told you which she didn't plus show was yelling. I asked to call her manager and she pointed to.me.another consultant and said he is my a manger like.I don't know who the manager. She told me to take my car and leave instead of apologizing me for what she did to me. So disgusting.

IJ Entertainment

Best Servicing Location! “I would like to compliment Service Advisor Razzaq Chaudhry!!!!!!” I would like to say that Ford Yonge and Steeles is very lucky to have Razzaq as a service advisor!. He is very personal, intelligent and welcoming! He makes the visit to ford very pleasant! As he is exceptionally good with people and also knowledgeable & helpful. I can only describe his customer service ability as “Superlative”. I bought few cars through Ford and Razzaq has been taking care of my car since day 1! he has been nothing but helpful!. As long as Razzaq is my service advisor, I will be continuously purchasing vehicles through ford with no doubts! with 100% confidence. With all sincerity, Thank you. - Jason Kim

Mota Rollovsky

Oct 3rd, 2018: I bought a brand new Lincoln in August. The purchase process was wonderful, great thanks to Bill( a 5 star for him). Their team is just amazingly efficient. As an objective person, instead of a customer, who really loves the Ford-Lincoln brand for so many years; I can confidently say that the service is standing at the same, or even higher level, comparing to other luxury car brand, such as Mercedes. Again, Yonge-Steels Ford Lincoln showed their great care to customers, and I personally would buy or recommend my friends buy vehicles from them in the future.

ABDUL RAHMAN

Very good experience to deal with ford lincoln. Sales team is very good wirh customers ⭐⭐⭐⭐⭐ deserves

Hassan Choudhary

My best experience buying a new car! DJ took care of us, got the vehicle in a timely manner and made sure we were getting the best deal. Especially during these times where it’s difficult to find cars. Thank you DJ for your amazing service!

James Welsh

Yonge Steeles Ford has completely changed my opinion of the Dealership Service experience. Went there for the first time 3 weeks ago with my company vehicle and was VERY impressed with Brittany in Service. The rates for work done, communication and friendliness were incredible. Took my personal truck, F150, there today and dealt with Hafiz...same impressive service. A real pleasure, thank you. ???? James Welsh

Victoria Waterworth

Where do I begin? Julian, what a guy! He took the time to listen to what I wanted and when he knew a good deal was coming up, he took the time to follow up with me (even after weeks had passed) and got me a great deal on my first car! He is great at communicating and making sure that your every need is met, even if it's with a coffee when you come to visit! He is really good at writing out every detail so you are not surprised at any hidden factors. He was the first "sales professional" that I have dealt with at any dealership that I did not feel pressured to buy a car from. I would highly recommend seeing him for your every car need, regardless of what dealership he is at. He is the only one I would trust with my car buying needs.

Gokul Ramachandran

Wanted to buy a new car. Salesman promised me over the phone that he had multiple vehicles in stock. Took time out of my day to drive over only to be told that he would have to confirm stock and today I find out that they are unable to get the vehicle for me. This is typical Ford and Lincoln tactics to get a customer in through the doors. I wish people would be more transparent. You're better off dealing with honest dealers which I hope are still around. I recommend going for other brands, for the same price you're better off with an Audi or a Mercedes vehicle.

Ardavan Askari-Hezaveh

I've been doing my ford services at this location for 5 years everytime the guys there don't even look up, like they don't even want to help us, this time I was helped by Daniela Calucci. She is absolutely wonderful, she genuinely cares what is happening with the car and is very experienced and knowledgeable. She resolved an issue that we've been trying to get fixed for almost a year! And when we didn't know what a certain noise was she was able to determine the problem and had it fixed for us!

Jordan Malek

I had an amazing experience at Yonge and Steele's FORD with Vera Durasevic. She gave me a welcoming attitude and respectful of my time and what I want. She was very professionally and very knowledgeable. Highly recommend.

The Coyle Family

We recently purchased our family car at Yonge and Steeles Ford. Sumit who was our sales agent, was very kind, knowledgeable and patient. He ensured we were provided all the appropriate information and delivered our car in a timely manner. We would highly recommend Sumit to our family and friends.

Lauren Dobinson

I will never buy or lease with this ford again. My father has a fleet of vehicles with this dealership for his company ranging from mustangs to f550s. When I come in for service, the customer service is below average at best. They are very pushy to upsell you things in a condescending tone and tried to argue with me that I need to pay extra to have my tires changed. They wouldn’t even give me shuttle as I waited. As soon as he looked up the account and saw my fathers name on it, the attitude changed drastically. I don’t care if you have 1 or 50 cars with a dealership, the customer service needs to be held to a higher standard regardless. They have lost the next generation of our family company.

saman ajilian

I got my first Ford today at Yongesteeles ford. It is a beautiful red Explorer and I am so excited. Thank you for the great experience. Thank you Nina and Cyrous. I will definitely come back.

R Gordon

Just recently purchased a vehicle from Yonge-Steeles Ford and from the moment I first made my initial inquiries right through to the delivery of the vehicle I was very impressed with the entire process. Jasmin and Emad (aka Eddie) were such a pleasure to work with. They routinely conducted themselves in a professional and courteous manner - making sure that my questions were being promptly addressed - all the while in an atmosphere that was relaxed and comfortable. I've been purchasing vehicles from a variety of manufacturers over the past +25 years. My experience at YS Ford was certainly one of the most seamless and enjoyable. I would not hesitate to recommend friends and family to Yonge-Steeles Ford and in particular - Jasmin and Eddie. They both truly understand the importance of building an authentic relationship with their customers.

Steve Pearce

Thank you Gilles for helping me purchase the 2011 Audi S5. Gilles was kind and very helpful and made my purchase smooth and without any hiccups. The Receptionists and Lorna were also helpful and attentive. I like Gilles approach to selling cars, He is upfront and tells it like it is, no BS just honest and is willing to work with you. If you are looking for a no pressure salesman with patience and skills to get the job done then Gilles is the guy to see. Thanks again GILLES !!!!!!!

Taylor Schenk

After 6 long months of stalking Auto Trader we finally found the one. There it was, a 2015 Ford Escape, leather seats, giant panoramic sunroof and recent price reduction. WOW! I sent my husband straight down to Yonge-Steeles Ford to see if it was too good to be true. It was not. 5 days later it was ours. A HUGE thank you to Vera who was an absolute pleasure to work with, walked us through every step and went above and beyond to make sure we were comfortable with our purchase. I would highly recommend you make your way down to Yonge-Steeles Ford and ask for Vera!

shahin talaei

I was a customer here for more than 15 years. I bought my first car form here which i was extremely happy with the car and services i received from this dealership. Recently i wanted to do an upgrade and the dealer told me that they have the car that i'm interested and in they will have it in few days. After a week i got a phone call that they don't have the car however i can get something similar. A month passed and still no car. I have asked for a rental car but they weren't able to give anything. Finally I had to escalate to get back my deposit. The management office was rude and disrespectful.

Inderjit Singh

Just purchased a Mustang from this dealership. Our salesperson Nikou Moussavi was easy to work with and very professional . He got us great pricing and service. I will definitely recommend to friends. Thanks again for your help! He’s always available . I’m am very happy !

magi roth

I’ve been leasing vehicles for 20 years and this dealership is 5 star!! I was taken such good care of by all staff members - from beginning to end. My salesperson, Monica, was incredible and went above and beyond. I highly recommend this dealership if you are looking to buy or lease a new vehicle.

Rafael nunes

Monica is my sales person who helped me with my new truck. Thank you for such a sweet customer service and making me a forever customer Yonge Steeles Ford. She is really transparent to deal with and explains everything so nicely and clearly. Highly recommend! Go visit Monica for the best deal and amazing customer experience!!

AMI

Absolute terrible service experience with his dealership. Highly recommend avoiding them. I took my car there for an warranty issue (didn't purchase here) and I kid you not, the kiosk beside me I overheard a woman complaining about damage to the exterior of her car. I went to pick my car up and yup, here was a huge scrape and dent on my passenger side rear bumber and rear side door. I was very close to missing it. When I went back in to talk to them - they made an issue about it and were very unprofessional. Could get me back in for two weeks to fix it. Had to go back in and leave my car there and practically tell them they must pay for my rental. Not once did I get and apology, sorry for the inconvenience. It's quite clear this is routine here. They might be the highest "volume" dealer - but certainty far from the best. Highly recommend Yorkdale Ford and or Heritage Ford. Stay away from here!

Robert Peat

I took my 2021 FOrd Explorer in for a windshield replacement as well as a recall job. All staff I had to deal with with exceptionally friendly and professional. Would highly recommend Yonge Steeles Ford Lincoln!

Jesse Lvovski

Just finished signing a finance deal for a fully loaded 2017 Ford Escape SE. the service is tremendous both sunny and Joey Jamily are absolutely fonominal sales reps and the owner of the dealership is an amazing guy, everyone who works there have a passion for customer satisfaction. You will not be disappointed with anyone who works at that dealership know how to please there customers. So please choose younge and Steele’s Ford for all your new and used car needs because like they say “all the best deals are at Yonge Steele’s”.

Haven Law

What a fun experience! Didn't know making one of the bigger purchases in life is that simple and smooth. From selecting the model and trim to changing my mind and from asking for a deal to being blown away from the final offer, the whole process was just amazing! Thanks Lilly for all your help, I'll definitely recommend not just FORD, and not just FORD at Yonge Steeles, but also Lilly's overall service. She even figured out the iPhone setting with me!!! THANK YOU AGAIN from me and my family!!!

Mohammad Bakhshesh

I have had the pleasure of working with this group since 2019 and am now on my 3rd vehicle with them. As dealerships may often be a hassle and more so, car buying in general- Cyrus K. in particular has always made the process seamless. If you are looking for an honest, considerate and and straightforward individual to assist you with the purchase of your vehicle, I highly recommend contacting Cyrus, knowing well that you are in great hands. The entire group here goes above and beyond to make a point of their dedication to customer service, so I thank you again and hope to see you all soon.

Alex Grossman

Had my Lincoln picked up for service yesterday and completed without a hitch. Picked up my MKC for regular service, dropped me a loaner Corsair in spotless condition. Returned my vehicle with service completed and vehicle detailed! Exactly the service you would expect from Lincoln. Well done!

Mista Roc (Learn-too Digital)

The Sales people here are very good and help you find the right car, that is until you purchase it and then you get given the run around. I purchase ny car almost a year ago and up til now i am still having to deal with bad service. I had multiple problems with the vehicle and and the main issue has still not been resolved. The head mechanic here starts off being helpful and the promises to do repairs on a particular date and then doesn’t come through and then after testing tell me that there isn’t an issue but when i go back to have another issues resolved he then tells me there are problems and that is the reason why i can feel the issues when I’m driving. If he had done the full checks on the car in the beginning then he would have resolved the problem month and months ago. When i was asked to come in and discuss the problems i was having the manager i was taken into the office and surrounded by 4 other men. I think it was some sort of intimidation practice. I am now in the process of escalating this issue to Ford Head office for an investigation into the whole ordeal. If this is how ford deal with their customers then this is the last time i buy Ford! I’ll update once i hear back from head office. If you buy from this Garage then i wish you the best of luck and hope that the gods are on your side.

mohamad aslanifar

I picked up my first F150 today. I am so excited and happy. Delivery process was really smooth and amazing. Thanks to Nina and Cyrous. You guys are amazing.

Sunny Patel

I have been a loyal customer of the Y&S Ford Lincoln dealership for 10+ years and have recommended many friends and family to Y&S over the years. I drive 60kms each way just to maintain my Lincoln MKC and the main reason is because of the service I receive from Chris Rajmohan. He has been so helpful over the years and has gotten me thru some difficult times. Thanks Chris for your ongoing efforts and keep up the great work :) Thanks, Sunny

Sarah p

Wonderful customer service from everyone. Vera Durasevic was very helpful, kind and professional the moment I walked in. She definitely made my experience more relaxed and easy going considering dealing with car issues can often be stressful. This location is definitely recommended :)

Ram Alsaadi

Gagan, I have been dealing with your dealership for 1.7 years now with respect to my Lincoln lease. Your parts and service team have always done such a great job looking after me. Every time I come in for service, John always looked after me from beginning to end. He does a great job representing Lincoln at your dealership. I truly think you should give this man the recognition he deserves. In my opinion, John is a great asset to your team and I congratulate you for picking the best staff to work for you. , Mark Silverman is also great to deal with, in the few instances I have needed him, he has made sure to make the time for me. John, thank you for looking after me today. The battery was successfully replaced. You got my service done within a few hours and offered me a timely shuttle to and from my home. I choose to bring my vehicle to your dealership because I know my vehicle is in safe hands with you. Keep up the great work and thank you for looking after me. Congratulations for setting the bar so high and for the great service you provide on behalf of Lincoln

Abe Nafar

Recently purchased my 2019 Ford F150 Limited from Mr, Q at this Dealership and I can say that were extremely happy. Q took the time to go over all required information on the truck and financial details to make the decision making process much easier for us. My Truck was ready for pick up with in 2 days of purchase and, Im really enjoying it. I would commander this dealership and will be sure to go back there again in the coming years.

Andrew H.

I recently brought my vehicle in for servicing. Usually the customer service is OK at best. This time the customer service was amazing. Daniela Carlucci was very informative, knowledgeable and friendly. I would definitely bring my vehicle again, only if Daniela Carlucci is my customer service rep. She deserves more than 5 stars.

Shuai Dong

It is a good experience at the service center. The staff is friendly and polite. My service advisor Hafiz is great. He's very professional and helpful. Highly recommended.

Ilja Ferbers

I've had excellent experience buying my pre-owned Ford at Yonge-Steeles Lincoln. Howard was very helpful and a pleasure to deal with. Thank you! The entire process was effortless and I felt confident that the paperwork was being done right and the car is properly service, so nothing distracted from the excitement of the purchase.

Morteza Ghanoun

In the process of upgrading my car to Ford Escape, I had the opportunity to meet a number of experienced, hardworking, friendly and customer oriented people at Yonge-Steeles Ford Lincoln Dealership. I would like to express my thanks and gratitude to Mr. Que Esgraghi “Sales and Leasing Consultant” and his manager Mr. Emad Barsoum as well as all other team members. Mr. Que with great knowledge and wide range of experience in automotive industry kindly provided detailed information and advice about cars and worked closely to get all administrative process done on time. While expressing my satisfaction and giving the highest rate, I would recommend my friends and other people to do business with this dealership. Thank you.

Farshad A

My family and I are dealing with Yonge and steeles ford and I admit both their sales and services are exceptional. We always deals with Gilles Lefebvre and he is one of the best sales rep I have ever seen. Financial services and services are also amazing.

Grace Lau

Another Five Star experience at Yonge Steeles Ford Lincoln. I came in today to have my new winter tires put on. The tires were ready for installation when I arrived and I was in/out of the dealership in a very efficient and timely manner. My regular tires were nicely wrapped and placed neatly in the back of my vehicle. As always, Mark Silverman and his Service Team were efficient and very professional. Keep up the great work!

Brandon Gordon

Sumit was a very professional salesmen and helped me find the exact car I was looking at a very reasonable price. Nina was also very helpful throughout the process. I would highly reccomend this dealership for their professionalism and fair priced vehicles. 10/10 will buy from them again and would reccomend to anyone looking for a great vehicle.

paniz kermani

We fell in love with the new mach-e at the yonge and steeles ford dealership and received the best advice and service from Henry to buy it. Not only during the process, but even afterwards he walked us through the 0-100 since it’s our first time to buy an electric car. Everyone at the ford dealership was so helpful to us from sales to financing. We recommend the amazing car. If you are buying it, you know where to go.

Parth Bhatt

Just picked up my first Ford Escape from Malay. I cannot express how much delighted I am with the overall experience. This is my first car in Canada. Malay helped me to shortlist the best suitable car within my budget without compromising on my favorite features which included AWD + Panoramic Sunroof. I got even more than that by paying lesser than my budget. Not only these guys have the guaranteed lowest price on Ford but the whole experience was unforgettable. I am surely going to refer Malay to everyone I know in Canada. If its a Ford, it has to be Yonge Steeles Ford or nothing! Thank you Malaybhai and Monica.

Hamid Alavi

ABSOLUTELY RECOMMENDED. It was first time to go to Ford just to see what are the options. It was really a good fortune to encounter with one of sales associate named ”QUE”. He was not just a sell person, he was really a very thoughtful guider. He helped me like a friend who is concerned whether his friend is taking right decision or not. you never feel like Que just wants to sell a car to you, you find him as a very honest friend which helps you get best choice. Absolutely RECOMMENDED.

Adam Li

I made the appointment to service my vehicle and was very clear with what needed to be done. When I get there, they tried to get me to come back as I wasn't clear with it was that my truck needed done thus they didn't allot enough time. After sorting that out , they tried to get me to leave my vehicle overnight which I could not as I don't live in town. So when it came time to pick up my vehicle at 10pm (they close at midnight) my truck was blocked in by 4 other vehicles thus they couldn't get my truck out. I have never had one single positive experience with the service department or sales department. When I ordered my brand new truck, they estimated 9 weeks but it took 6 months for the truck to get here. No apologies, no reasoning and acted like we were impatient when we asked for the status of the car. They make it really hard to remain loyal to the Ford brand.

Sulata Barnes

I'm not sure where to begin. I took my car to Yonge Steeles Ford Lincoln Sales Ltd. to be serviced. Now to their credit whoever I booked the original appointment with did engage with some due diligence. I booked for my maintenance check-up windshield wiper blades replaced and to have the navigation system updated. The woman did get back to me 3 days later to advise me that in order to have my navigation system updated I could only do so Monday through Friday during business hours. Which of course does not work for me given my schedule. So I took that off the table. This evening when I arrived head of my appointments about 40 minutes early and there were only two service reps on duty with other staff milling about socializing amongst each other .... so I just stood in line for about 15 - 20minutes and watch the dynamics. Then clearly some type of manager came out from the side and directed me to a seat called someone from the back to process me and then was checked in fairly quickly . I found that the service rep that I was dealing with really pushing additional service's that I haven't scheduled for servicing on my vehicle when I book the appointment and had specifically asked what was required for maintenance. The one thing I did ask for him to find out for me what the the cost to upgrade my navigation system which is only 2 years old.... which seems to be quite often outdated when searching for new locations or addresses. This gentleman provided his assurance that he would find out costs associated if any and let me this evening. Then he proceeded to tell me that my original appointment that would originally be about an hour and a half was now extended to 9 p.m. then I was directed to go to the customer lounge and wait . To make a long story short well waiting in the customer Lounge area I've never been so shocked around the blatant disrespect lack of customer support or service and the openly demonstrated level of unprofessionalism with the number of Yonge Steeles Ford employees to the point where this evening the showroom patio doors where opened in this cold windy weather for an hour and 45-minutes. It was evident that they were going to be changing up the display vehicles. What's was frustrating was about 20 minutes nothing was happening no vehicles were being moved doors wide open and customers kept complaining about the winds and how cold they were to the yonge-steeles employees and it appeared as if employees laughed off and disregard the concerns of paying customers. it was so bad and cold that the majority of people had to move from the customer lounge area & huddle by the parts and merchandise area just to try to restore some warmth. A lot of the employees seem to be self-absorbed socializing amognst themselves gossipping and openly criticising ridiculing other employees at that particular dealership. It's a sad commentary how much this dealership has changed. Originally when I purchased my car the salesperson promised a lot of things and certainly did not deliver. Shame on me I should have picked up on that from the start now directly or indirectly the openly display behaviour and messaging from Ford employees appears the customers clearly are not valued at this dealership ...once they have your money. The level of unprofessionalism would appear to be something that is supported and condoned. To add insult to injury after paying for everything I had to end up paging the service rep who failed to follow through and get me the information that I required around the navigation system unbelievable

R & A Hunter

We upgraded our f150 to the Lariat. The whole process was great and easy. Staff, amazing. Showroom, amazing. Highly recommend!

Daniel Lim (DearDanieLim)

Great place to take a break after a long day of shopping and walking. It was really hot today outdoors. Ford seems to be a really popular brand for trucks and I was surprised by their inventory. Since there are actually multiple dealerships in the area, right on Yonge Street, it's no surprise that the selection and choices are plentiful. I would have liked to see more electric cards and innovation in this space, I guess only time will tell. I plan to check in again the next time i am in the area!

John Egsgard

Now on my fifth Ford truck from Yonge Steeles Ford and their sales and service are still five star all the way. Always treated like a customer should be with respect and valued. Went for service this morning on my Explorer , snows and oil change and was in and out fast and efficiently. Thank you to Chris and Razzaq for another great experience. See you soon Mr Carlucci for a 2020 Explorer. Thank you !

Mabel Garcia

Just drove my Ford F-150 home from the dealership. Excellent customer service from beginning to end. Everyone is so knowledgeable, friendly, and genuine. Would highly recommend this dealership to anyone interested in a Ford

Farhang Jalali Farahani

I have special thank to Mr. Que Eshraghi for his honest assistance to find me a reliable car. In fact, I have been to many car dealers and I have met many sale agents trying to sell me a car, but what Que behaved was the only reason I chose Ford for another years term of contract. He is acting as win-win deal that I am so relaxed to be there. Ford must be proud of him

Ryan F

Service is continually slow; I get estimates of 1.5 hours for things like an oil change and get the car back close to 3 hours later. Service employees are pushy and try to get you to buy services several hundred kilometres before they're needed (as laid out in the owners manual). Appointment makers and service employees also do not give the same information. Made an appointment to have my car looked at for the documented transmission problems, and was told that it would take half a day. When I dropped it off, service told me that it would take at least a week, had no idea why the appointment coordinator would say half a day, and offered no rental car. The only reason I go to their service centre is because I got free oil changes for the life of my car. The day I pay this car off so I don't have to deal with them anymore can't come soon enough.

KarthTzy YT

“Thank to this Dealership Yonge Steeles Ford Lincoln, Staffs there are nice to me and theyre honest. And you looking to purchase your first or dream vehicle go see The man “Gagan Navani” hes the best to talk to! #7120YongeSteelesFordLincoln

Namit Lakhani

Went in for my scheduled service at the dealership. Overall great experience. As usual Ruth exemplifies excellence in customer service. Definitely a roll model for others to follow. Am always greeted with a smile, all inquiries are replied in a timely and professional manner. Keep up the good work!

Juanita Butler

Bought the Ford Escape WITH extra coverage - an additional $5000.00 - during the time of the extra coverage I had issues with the vehicle and the $5000.00 coverage did NOT cover my issues, so I had to pay an additional $1000.00 to have it fixed. I no longer have the extended coverage as my coverage has expired. I am still dealing with the engine light on and telling me I have a flat tire on the dash. I can't pass emissions and they still will not fix it. PLUS, it costs way too much to have it done at the dealership. Plus the wait time. However, when I had my recall done, they were very professional and worked at making sure I get my vehicle back. Plus they drove me home and then picked me up with the car was done. Overall; I am still dealing with issues with my vehicle and have been since the day after I purchased the car. I am almost afraid to continue to ask the service department to help me or to come to some agreement about fixing my car; they make me feel like I am bothering them when I have a question or give them a call. Almost feeling guilty for even having a question. The receptionist can use a bit more training on kindness to customers. Remember - the first call represents the organization. If the receptionist is mean, then the rest of the staff follows.

Farhang Er

The sales man name is Cyrus he has very nice manner and care you. When I went for pick up, the lady name was Nina ( delivery coordinator) very nice and take care very professionally also the finance manager lidia. To wrapup, I will recommend these location for buying Ford.

Mike Davis

worst scammers i leased 4 -f150’s over a 8yr span and they never gave me equity towards next lease my last lease i took to formula ford and they gave me $7100 in equity off a purchase of a 2020 F250

Calum Russell

Where do I start. Been going to this dealership for the past 4 years for service. Joe Gabriele and Ozzie are both always very pleasant, greet with smiles always.They both make me feel welcome and at home. The Customer Service experience that they both have provided over the years is outstanding. I hope the general manager and owner realize what great employees they've got working for them. I myself am in the retail business too. It would be great having two guys like Joe and Ozzie working at the corporation that I work for. Keep up the great work, customer service, and always smiling guys. Thanks Cal

Adriano Can-One Auto Inc.

Just wanted to say thank you to the Yonge Steeles Ford parts department. From their delivery service to the parts counter staff. With a special thanks to Shazam who is very knowledgeable and always goes above and beyond to help out with whatever tasks are presented to him.

Vaibhav Sharma

Very nice overall experience. I went there to get the service of my new car done. It was a pleasure dealing with Mark Silverman. He showcased excellent customer handling skills. The process was quick and smooth. I strongly recommend Yonge Steeles Ford.

Ayo Adediji

We are in the process of buy an SUV from your dealership and it was interesting to read the various reviews about your Service Department. After all this is the most important part about buying a new vehicle; what kind of after sale service one gets from the dealership. We are not new to this location though under previous ownership and did not have any major difficulties. I guess in any business, there would always be people who are satisfied and those who are less satisfied and those who would not be satisfied no matter what. For me what the owner's responses are to the complaints are important because I like to know what he/she is going to do if I'm not happy without having to call Ford of Canada offices. The owner's responses on the reviews I read have been very responsible.

Sina Javankhoshdel

I would go with 0 stars, but this one star was only because of the good service provided by Gilles! Terrible customer service after purchasing vehicle from them. How Ford senior management lets the service end of this dealership run is beyond me. Save yourself the headache, rudeness, and waster of your time and to to another dealership. Gilles helped me to buy my car in 2017, and 3 months before the end of my lease (August 2020) my car had an engine issue (under warranty) and I was told that my car was 16th in the line and it would take 2-3 months to get fixed (I prepaid the lease in April and I did not owe them anything). It took them 2 days to diagnose the issue and right before August's long weekend they gave me the news. I asked them if they can provide a rental car since I was supposed not to have my car over two months and they said sorry it is not our problem! I called Ford and after 2 weeks reviewing the complain, someone from Yonge and Steeles dealership called me to go there and get a rental car! I got there and I was told that we can only give you the car for 5 days! Why did they think that 5 days would be enough I had no idea! Mark Silverman and Dave Miller were so rude and even without telling me, they had the regional manager on the line to listen to our conversation! These guys acted so rude and liked they were doing me some sort of favor! "Mark told me you only used our free oil change service and now you expect us giving you a rental car?" They gave me a rental car and after 5 days asked me to go there again to change the car! Such a waste of time! Clearly Ford only paid them 35$ a day for my rental and the previous car cost them 50$, you can imagine how cheap a dealership can be! They gave me a very dirty car and told me the tax and insurance is on my! after 20 days and buying a Q5 I returned the rental and ended the lease and walked out of this terrible dealership. I called Ford and asked them if they can reimburse me anything since I did not have the car for three months and you can expect their answer! The only good thing about this dealership is Gilles who helped me a lot in this process and helped me to have less headache.

D Berger

Great experience buying our new car. Yan is a diligent salesman and very passionate about the cars he sells! Exceptional attention to customer requirements. Smooth transaction and extraordinary post-sales support.

Jenna Navani

Great buying experience for my 2019 Ford Mustang. Highly recommend Roy L in sales. Amazing selection of used vehicles including a Ford GT. Must visit the showroom.

Fraser Lo

I went in on Monday to have my Ford Fusion serviced and it was my first time at this location. I live in Mississauga but my girlfriend lives in the area so I figured I'd get it done over at Yonge and Steeles Ford. It was a pleasant surprise to find that the experience was one of the best I've had from all my visits to different dealerships for service. I dealt with Mehdi and he made the process efficient and simple. I had a few things planned out for the day and told him I was on a bit of a schedule and he managed to have my car done with the time we agreed on! I'm definitely going back there next time, I'd recommend dealing with Mehdi as he is a true display of what customer service is all about! Thank you to the whole team over there, I appreciate you guys for such a pleasant experience!

Susan Levy

After four long years of complaining to Pine Tree Ford, we were told that there would be no repairs of my known transmission problem (2014 Ford Focus). The refused to address the problem after performing 2 useless computer adjustments. Last July, when in for the last service before my 60,000 kliks expired, they did not even try to hide their exasperation with my complaints. I wrote to Ford Canada and they explained that the transmission problems I had been experiencing WERE under warranty, and the transmission is covered to 100,000 kliks. They suggested another dealer. We went to Yonge Steeles Ford and not only were they not dismissive at all, but offered to do an assessment of the vehicle. The result of this was the ordering of the required parts (4) and, finally, a repair of the vehicle. It's like night and day. We were treated with respect and goodwill. Yonge Steeles Ford Lincoln 5 stars; Pinetree - Boo!.

Kamlesh Hujwant

First class sales. Third class service. Bought my second vehicle from them. Great sales people, no pressure and no haggle pricing. Service department needs improvements. No option for appointment, Ticket based system always has long wait times to the point that better to skip free oil change dealer provides, and get it done elsewhere where appointments could be scheduled.

Jay Tee

This dealership has some of the best prices on new Ford products in all of Ontario. The sales people are friendly and helpful. That being said what is lacking is back of house customer service after the initial sale. This dealership is so big and busy that they could not provide personalized, attentive service when you bring in your vehicle for service. It appears that the initial sale is more important to them than the after sales service they provide. This is why they have no problems giving you free oil changes for life when you buy your car, they know that you will rather take it elsewhere and pay for better post sale service than taking it back to them so in the end those free oil changes don't cost them a dime. Remember the saying, " you get what you pay for". I regret not paying a little more and getting the personal service my local Ford dealer provides.

Gabriel Lam

Booked an appointment for 5pm with the Senior Sales Consultant. He came to greet my mother and I at 6:30pm. 1.5 hours late - let this one slide. He asks us to follow him to his office. As he's walking, he mumbles, "do you like the color red on this car?" (pointing at a red vehicle inside the show room). We responded "yes" but because 1) his back was against us and 2) he couldn't hear our response, he flailed his hand to his ears multiple time while bobbing his head symbolizing overtly that he didn't get a response. In my opinion, if you wanted to hear a response, look at the customer you're speaking to. Let this one slide. We sat down and we asked for a break down for both a lease and finance option. My mother was confused on the calculations and asked questions. The Sales Consultant responded with a condescending tone. Kinda like a "geez ... Why do these numbers matter to you?!" type of response. Let this one slide. My mother asked if she could get a print out of the break down for the finance option. Keep in mind ... We were going to buy the car today. We just wanted the calculations for our own record keeping purposes. The Sales Consultant responds: "No. YOU PEOPLE (I'm Asian and he wasn't... I'll give him the benefit of the doubt that "you people" meant "customers") will just go to another dealership to compare prices and try to get a good deal." If we were still looking, of course that's what we'd do! Furthermore, this is a $50k expense we're talking about - not clothing on a rack or groceries. Of course I want to be smart with how I use my money. Plus ... It's none of his business to judge us that way. Not letting this one slide ... We left. Horrible experience. Won't be going back. Hope no one else experiences this.

Paul Kurtz

I am on my 6th car from YSFL, my family also buys their cars here. You will never find a more honest group of people.

Steve Ulrich

One of the most frustrating Service departments to have to deal with. If you are lucky enough to actually get through to a live person on the phone- that person is generally, rude, arrogant or completely uninterested in why your calling. The attitude of "I have no idea what you're talking about" or "What would you like us to do" are NOT great customer service skills. This dealership is quick to sell vehicle off their lot but don't have the means OR competent staff to deal with the service needs of high paying customers. Management of this dealership could benefit greatly by going undercover and experiencing what it's like having to deal with this service department. Free Oil Changes for life aren't even enough to get me to come here- I'd rather pay else where than have to deal with Yonge Steeles Ford Service In Response to "The Owner": Correct- and as its going currently I won't be coming back. I dread the wait times and the constant telephone tag and of course the ever increasing price tag to service. For Example I FINALLY got through to a real person earlier this morning, only to be told to call back after 12 and speak to Ruth. I'm not sure why the person who took my call couldn't understand my request or why there is only 1 individual person who can handle this request? I can only imagine after 12 I wont get through to Ruth either, as shes probably got quite the line up of customers. Dodge and Deflect is not customer service- Your service department needs to live up to the Sales Reputation of your dealership otherwise, Sales will be affected to!

Kurisu “Sugoi Deshou” Gee

I’m not a Ford owner but I’m dropping a 1 star because one of the shuttle drivers cut through the Hilda Mcdonalds plaza and almost caused a huge accident with me. If my honking won’t get your attention, hopefully this review does. Learn to drive and don’t hire people who don’t know how to follow lines on the road/cement.

Jeff Soehner

I absolutely love the service, best experience I have ever had for a new car purchased. Paul helped me get this new car where no one else would help via email. He was able to get me in and out within an hour and placed the order for me. Joseph and Sarah made picking up the car a dream. Sarah was very thoughtful and pointed out my ability and requirements for direct deposit. It was a very enjoyable experience walking through the options with Joseph. All in all a great day and a new car! Thanks to all of those who made it happen and thanks Yonge Steeles Ford Lincoln!

Yaron Ben Shabat

Edit: I bought a car two years ago due to a malfunction in another(their) vehicle that failed to repair for a few months, and as a result I purchased this vehicle, in addition I purchased with the vehicle an extended warranty that turns out to have just taken money from me and no warranty. - The vehicle hit the road in April 2017 The factory warranty expired in April 2020 (60,000 or 3 years). - I purchased the vehicle in June 2018. - The extended warranty (called Premium) for 3 years or 80,000. - Extended warranty (from the word extend) intends to extend the existing warranty that comes with the vehicle(factory warranty), this means that once the warranty has expired (April 2020) the warranty I paid for it begins. - The dealer claims that the extended warranty (the one I paid extra) begins to count from the moment the vehicle hit the road. Here is the problems: 1. Why should I pay extra for an extended warranty if I get it already from the factory? 2. Why should I pay extra for an extended warranty and agree that the warranty will start a year before the vehicle is even with me? 3. I was told what they understand I paid for 20,000 more if I did, is there anyone who would pay $1,200 for 20,000 miles? 4. Why is the Bill of Sale listed on the same location of the warranty that the warranty starts from the date of purchase of the vehicle? This warranty was for another year (June, 2018 to June 2021)after the end of the factory warranty or 80,000 miles The dealer had no answers, the only thing they could tell me after I wasted talking time was that this is what I have and I have no responsibility, they have no explanation for why I paid nor an answer to my questions Very disappointing answer, or lack of answers to questions even though they understand that it does not make sense and understand that $ 1200 was just taken from me, extended warranty in parallel with existing warranty

alireza bagherian

I was here to buy a car from DJ. It is my first car. He is very helpfull and did his best to help me without any obligations, he took his time with me and did not pressure me like other dealerships and stayed with me to chose the right car. He gave me the best deal meeting my budget. he is very wise and gave me the best advice. I am glad i met him and i highly recommend him to everybody.

Evan Sommer

Recently purchased an Escape for my wife here. When I first walked in, I was directed to speak to Vera and I am so very thankful that I did!! From start to finish she was the most excellent professional I have worked with. We are so happy with the vehicle we ended up with. If you are looking to talk to someone who will not pressure you into a sale, who will look out for your best interest, and who will ensure that everything in your vehicle is exactly the way YOU want it....go talk to Vera at Yonge-Steeles Ford!

Eray Chen

We always wanted to drive home a Ford. Last week we leased our first one, it's a Ford Edge SUV. Super satisfied so far. Million thanks to our sales consultant Bill, he's very knowledgable and detail oriented. He had made this whole process smooth and easy, not to mention the amazing price he had got us. When being asked about how to handle our existing lease which still has a couple of months before its mature date. Bill has offered several professional solutions and those are good suggestions. The other staff is also very friendly and highly efficient, which has made our overall purchasing experience with Yonge Steeles Ford a very pleasant one. Thanks again!

Ron Claringbold

Interested in this one car i may go back unsure people very helpful and covid awareness spot on.

Mehmet Erdeviren

Unprofessional Service desk at service department! While I was waiting to ask about something for 2 minutes front of her, she ignored me and ordered food first on the phone while making eye contact with me.. so finally I walked away without assistance

Bob Clarke

Not a great experience I was buying out a car off lease for my daughter. To be fair had lots of questions and changed our minds on buying or returning. That being said, waited forever for answers, had maybe 50% of emails / calls returned ( eventually went around him and to ford direct) and eventually waited an hour in front of the leasing guy for him to get off the phone to answer My opinion- they just want to sell new cars

Bing

Purchased a factory order F150, from start to delivery. I was always kept updated on the progress of the truck. Any questions were promptly answered. I dealt with Que and Haroon, and both were professional and a pleasure to deal with. Highly recommended.

Mark Sorensen

I’ve got a brand new Ford Transit today by Mr. Cyrous Kheyrabadi, I’ve got the best customer service more than I expected , like always from him, and he is one of the most important reason I choose Ford products because of his perfect support and extremely excellent customer service. And he is one my good friend as well. In here I want to appreciate for his helping and recommendations and his perfect support me to purchase proper vehicle for my Bussiness.

Mitch G

My wife wanted to purchase an Explorer Sport. The salesperson at Yonge Steeles wouldn't even show her a car much less drive it unless "her husband" was with her. She went to Markville the same day, test drove it, loved it, and the rest is history. Fast forward to service a few years later, Yonge Steeles was VERY helpful with some warranty work (5 stars there), BUT after the work was done, front end still making horrible sound, Yonge Steeles service claim they couldn't hear it and blamed it on old tires? (3 year old tires with less than 30K on them). Took it to Markville, immediately diagnosed bad bearings and covered it under warranty. Not sure why Yonge Steeles dropped the ball so bad as previous service has been good.

Stacy Walker

I want to thank YSFL for assisting with our purchase (2021 Ford F150) with extreme professionals in their corner Sunil George / Monica / Lenard Allison These three were not only professional but they treated us like family. This is why its very important to read reviews and know your Sales Reps! They were highly recommend to us and did not disappoint. Working in a combined effort format will guarantee the best possible outcome. Thank you again for your partnership, your enthusiasm and your dedication.

Jeremy Geyer

Raj, my sales rep, was so incredible to work with. He was knowledgeable and professional and made the experience of buying a car easy and fun.

Victoria Wyant

Our experience with Yonge Steeles Ford Lincoln was defiantly the best experience since looking to purchase a new vehicle. The process was smooth and flawless, they were direct and honest. Also very helpful with the Ford app and getting to know our new vehicle. Thank you Pavlin and team!

Orod feiz-barazandeh

Monica is the best person to deal with at Yonge-Steeles Ford. She goes above and beyond to help people. So glad to get my new 2021 King Ranch hybrid from the dealership. If you are look for a brand new vehicle with all the best deals ask for Monica and Sunil. They’re the best to deal with patients and comfort. Thank you Nina for the amazing experience with the delivery. I enjoyed everything and thank you for the help guys.

Miali Koski

Dealerships are never my favourite place to be but the past two times I have been in for an oil change at night...there has been no pressure. It is quite organized and clean. I was in and out in a few minutes. There are snacks and coffee for those who might need nash while waiting. The staff are pleasant and efficient. I have changed my rating this visit.

Christian Floto

Once you sign the deal they stop caring about you. Picked up my new 2016 Edge in early November. Before the delivery date I specifically requested for the vehicle to be given a good look over as it had been sitting on the lot for two years. After taking possession of the vehicle I immediately noticed that the brakes were pulsating. The next day in the daylight I noticed damage to the rear seat leather and condensation in the left rear tail light assembly. Also dirty foot prints all over the rear floor mats. The vehicle was clearly not looked over before delivery. I made an appointment for the next week. First thing my sales lady said when she sees the leather issue is "does that really bother you?" As if delivering a new vehicle less than perfect is even remotely acceptable. I dropped it off after work one evening and specifically requested for it to be done the same time the next day. Not a difficult task considering two parts just needed to be ordered and the rotors is no more than a 1-2 hour job. I call at noon the next day to see about progress. Service advisor tells me Chris will call me back right away. 2 hours later I call again as he hasn't called me. Again I'm told he will call me back. Finally by 5pm Chris calls me and says the parts are ordered. I asked about the brakes and he said they will be done by tomorrow....I had to remind him I had already wanted my vehicle by now so he had to scramble to get the brakes done and I picked up by 8. Upon arrival I inspect my vehicle and notice that the technician chipped paint on my door. They ordered me a paint stick. Leaving that evening on the highway I notices the brakes are still pulsating. So my car effectively left the dealer in worse condition than when I dropped it off. I called Chris on this matter. Left a voicemail and was never called back. Took 5 weeks and a bunch of phone calls after to get back in for my parts that were ordered. Again dropped it off after work and requested it to be done the next day at the same time. At 2 the next day I was informed the brakes and leather were done it was just the tail light assy that needed done. But they may need my car till the next day. The tail light assy takes 5 min to do so that's unacceptable. I showed up at 430 to find out they lied and the brakes weren't done. But the tail lamp was done. At this point I decided to take my vehicle since a day to do brakes is too much to handle. I checked my vehicle over again and the tail light assy was very loose where it installs in the body. The tech ripped out the grommets that hold it tightly in and never replaces them. Also the tech must have used a screwdriver to remove the old assembly as my paint was again damaged. All Chris could say was to book for the new year and he would need my car for 2 days to fix the issues. This service department is an utter disaster and doesn't care about their customers. I will not be returning. I am going to another dealer who actually cares and can actually get work done in a timely manner. Stay away people

Yipeng Zhang

I have been dealing with this dealership for about six years - their Sales Department is just incredible! Make sure you talk to Vera - she is very helpful, professional, and amazing- and she found the exact 2020 Ford Escape Hybrid I was looking for! THANK YOU SO MUCH Vera!!

Eugene DeRose

Parts Dept. I was dealing with another Ford Parts dealer. Here at Fix Auto, we do thousands of dollars in parts yearly. Nothing but attitude and frustration UNTIL I spoke to Shazam Usman at Yonge-Steeles Ford. We decided to shift our business and are super happy that we did! I look forward to doing big numbers with this dealership as the experience was super positive! With many years under my belt, I can justly say " this is the only place to purchase OEM Ford Parts! " Ask for Shazam he's pleasant and a pleasure to deal with! E. DeRose @ Fix Auto SV

Constance Adams

My husband and I wanted to upgrade from our Fusion to the Edge. We were lucky enough to work with Vera. Besides having a warm and welcoming personality she truly understands that a vehicle is a big purchase and the importance of finding the right fit for the client. Besides making us laugh she helped us find a well suited vehicle inside our budget while explaining all of our options. Vera is the reason we will continue to be a Ford customer. I can't thank her enough for all of her help and effort!

Liv Melillo

Young Steels Ford deserves nothing less then a 5 star rating. With my recent car troubles I was having doubts. Speaking to Joe and his crew I felt I had nothing to worry about. As always dealing with Joe Gabriel, Ozzie and his team was a pleasure. They made sure we solved it. I would like to say a special thank you to Woktec the head mechanic and Navin the fixed operation manager for making sure everything was inspected and dealt with properly with my car. Young Steels Ford will be the only place I ever purchase a vehicle. Having a great team they have in service is more than I have ever experienced in any other place I have purchased a vehicle. Keep up the great work.

Christian Combes

Very pleasent experience buying (leasing) my new 2019 F-150. I had lots of questions, uncertainties and plenty of joy to see that everything was so easy to transition thru the sales process. The Sales Rep Jerry Gu was very attentive and made sure that I was happy with my final decision. Would definitely consider going thru an upgrade of vehicle in the future.

Wei Ashley

I just picked up my 2019 Lincoln MKC. Absolutely 5 star service. Bill greeted me with a friendly and happy service experience. He really helped me a lot. Whenever i had any questions about the car and price, he was always very patient and help me to figure them out. I would highly recommend my family and friends to come here to find Bill helping them.

Francine Sherman

Anyone can get a great review by selling you a product or by providing a service. Its when something goes wrong, then you know whether they actually care about their customers. I've owned Ford vehicles since 1978. This is the third vehicle that I've purchased form Yonge Steeles. I brought my 2018 Fusion in for an oil change mid-September and to let them know about my leather steering wheel flaking. Pat was my Service Technician. Service took pictures and said that they'd forward them to Ford to get approval for a replacement steering wheel. After a week I hadn't heard from Pat so I called him. When I was able to actually speak to him he hadn't contacted Ford yet. Pat later called me and said that Ford said that the pictures were blurry. On Sept 18 I sent him pictures and copied my salesman, Sunny. On Sept 27 Pat sent an email to me saying that my pictures weren't clear enough and wanted me to come in to get them to take new pictures . I came in and they took new pictures. Reading through the Ford Fusion Club Facebook Page, leather steering wheels flaking is a known defect that Ford doesn't want to acknowledge. The next time heard from Pat was Oct 31 saying that Ford declined to cover the steering wheel saying that it was gouged and not a defect. I asked Pat to send me the declined email from Ford and he said he couldn't. He suggested that I call Ford myself. I agreed and asked him for the person he spoke to and the case file number. He said that the would email it to me and he would also to speak to Mark Silverman (Field Operations Manager) for me and let me know. This is where he dropped the ball. I have never heard back from Pat, Mark or any one else. I also never did get a copy of the work order so presumably since I got a request for a review that as far as he is concerned, the case is closed. Usually I get a phone call from Yonge Steeles to see how things when prior to getting a survey as they expect an "excellent" review. However, when you really have a concern, this doesn't happen. In view of all this, and being a long-time Ford and Yonge Steeles customer, that Ford and/or Yonge Steele would replace my steering wheel as a Good Will gesture. This has not been the case. As I said, you really know what a company's customer service is like is when there is a problem. This clearly will be taken into consideration when I'm ready to purchase my next vehicle.

George Fremis

Best Ford dealer I have been at for service. The staff is very friendly and easy to work with both in the AM and PM. From Ozzy to Kesha to Chris - Assistant Service Manager, they always treat me fairly and value my business. Keep it up team !!!

It's a Cake Thing

My husband and I just recently received our 5th Ford purchase from Yonge Steeles Ford Lincoln. From having an F150 and currently both driving our second sets of Escape and Explorers. We love the vehicles- always reliable, not only for long drive travel ( which we've done) but also reliable as my company truck. Owning a business that requires an SUV for deliveries but also doubles as one for my family..well this was my first choice ( my picture below was taken Sept 2016 shortly after I received it- I love it). The Explorer XLT is comfortable, spacious, lots of leg room and the foot activated lift gate for my business is genius. Rahul has been integral in each one of our purchases, provided exceptional quality service each time. He truly treats us like family. We have referred many people to him including some of my cake clients- he's always given an amazing deal and has taken care of their needs too. It's a Cake Thing might be worth a mention to Rahul ;-) This recent purchase had us meet some new faces too. Sara D organized our paperwork faster than anyone has before and the organization made all the difference in less wait times. It was refreshing to meet someone with a personality like Peter in Service who had our plates transferred and on the car faster than ever. His smile, pleasant demeanour and dedication to customer service, didn't go unnoticed. Lastly, Gagan- the owner- we were introduced to him on our way out. Within 10 mins he listened to our experience and we spoke about the improvement in wait times since the new building went up and the experience with some new employees too. As he left he said "here you go" handed us an envelope out of his pocket and walked away. He gifted us his tickets to a Jays game. So gracious and unexpected. Even though we were unable to go, we paid it forward to another lucky recipient. Gratitude...it's what should be shared when you have a great experience. That is what we've had...maybe a few minor, fixable hiccups over all the years of the trucks...but,overall fantastic. We believe in sharing our truth and good experiences since most people like to focus and only share when it's negative. Thank you to the entire team at Yonge Steeles Ford..see you in in a few months- time to trade in and grab a new Explorer! Sincerely, Daniela & Joe Pantaleo

Charles Dallaire

Got a great deal from Sumit and Nina was fantastic! Very helpful and ready to assist me with everything I needed. Definitely worth the trip to pick up my new F150????????

pathmanathan pradeep

EXCELLENT DEALERSHIP.. Super friendly staff specially the sales associate Mr. Que Eshraghi very professional. We bought the 2019 F 150 under no pressure Mr. Que made it happen within couple of hours and was a smooth pleasant deal, and he delivered the truck with all he promised two days before the delivery date as per our special request, must say Mr. Karanvir Kochhar financial service manager was very well informative and did the deal very smoothly without any pressure. Once again Thank you Mr. Que and younge and steels Ford Lincoln team. I highly recommend this dealership

Thornhill Pediatrics

Hi, I had a great experience with Lilly who went out of her way to get me exactly what I was looking for, as my lease was up. I love the extra touches she did, which I only noticed after I brought my car home: she cleaned my license plates which were filthy! Certainly not part of her job, but it certainly shows her dedication! I love my Ford Explorer!

Wanda Goodman

I can’t say enough about this Ford Dealership. It is truly a team of amazing people. Every time I have attended this location I have been greeted with a smile and a genuine how are you. I have leased 4 vehicles from several Ford dealerships and I will never go to another one after my experience at Yonge-Steels Ford Lincoln. My favourite salesperson is DJ. He is knowledgeable, friendly and excited when showing different options and he has a great sense of humour. I can’t say enough about the owner of this dealership. Talk about a hands on owner who deeply cares for his customers, his staff and his team’s success. I have never met anyone like him. I absolutely love my new Ford Escape. The upgrades are stunning, tasteful, clean and the vehicle is sharp from every angle. I am so happy and thankful to have met such an awesome group of people.

Gabe Fury

Great experience last week at YSFL. I had an issue with my F150. Showed up without an appointment at 6pm. Daniela from service took the time to understand the issue and my inconvenience. She got me sorted within minutes with a car. My truck was ready in 48hrs. Daniela kept me updated throughout the process. Amazing communication, fantastic service experience. Thank you Daniela from Gabor!!!!

Raj Bali

It was pleasure dealing with Daniela for service . she was very professional and took care of us unlike other advisor who was rude and not polite at all. we strongly recommend Daniela carlucci for service. thanks

Ramazan Cicek

Three months ago they replace my fuel pump and that time my vehicle was under warranty and now I have the same problem when I take them back they telling me that I have to pay for it I tell them why am paying for something that they just recently get fixed they telling me that the warranty pay for it Either they didn’t replace my pump or they install used pump on my vehicle now they’re telling me if I pay for it they’re going to give me a two year warranty on it how come I don’t get no warranty that they just recently install they just ripping people off they telling me that this is the Ford policy if you when you buy aftermarket parts they giving you a year warranty never go back again

Mehdi Hamedani

Great car dealership with well-organized environment and professional staff! I completely recommend "Que Eshraghi" as one of the best sales consultants in this dealership. He understands his costumer's needs and surprises with perfect deals. I would like to say thank you to Que and also appreciate efforts of Emad and Lorna from the management and finance team.. I am very happy today because I returned my previous Ford SUV earlier before the due time of the lease termination with a good trade and I received my new SUV on time with a good deal. Actually this is my 3rd car that I've leased or financed from Yonge Steels Ford Lincoln since I moved to Canada.

Jeromey Abella

Thank you to this dealership and the man who help us a lot Gagan Navani he is so helpful and very nice and help us get our vehicles if you need vehicles go see him @yongesteelesfordlincon

Ryan Lisboa

Henry was exceptional!!! He Made the experience a breeze and I couldn’t have asked for more as a customer! Everyone at young and Steele’s Ford had a great attitude and charisma but Henry was above and beyond! Cheers from a satisfied Ford buyer!

Roch Patenaude

I chose Yonge Steeles for my first vehicule purchase, and do not regret it one bit! My father bought from them a few years ago and gave me the recommendation, I purchased last month. 10/10 would recommend Jason Joseph as a sales rep, he took the time to understand what I was looking for and delivered! 5 stars!!

Claudio s

SALES VISIT - NEW "Absolutely BRUTAL" I purchased a new 2018 ford explorer and i regret ever stepping foot into that dealership , It was the worst purchasing experience i have ever had with anything I've ever bought. It would almost make my stomach turn to even thing about it all, I haven't even received my second key fab for the car and have been waiting since Jan 25,2018. They are horrible at replying telephone messages and emails so for someone who lives an hour and half away, a quick drop by is not an option. In closing i highly recommend using another dealership, any dealership except for Yonge Steeles Ford. ***********UPDATE: This dealership has held my second key fab hostage now since i purchased the vehicle and they managed to loose the original second set. I have as repeatedly asked to pls send it to me by mail because of the one hour and a half drive from where i live. I'm truly at wits end with this dealership. I believe my next step will be to look into small claims court.

Karina P

We would love to say a tremendous thank you to the best dealership experience ! Upon entering we were welcomed by Sumit (sales manager ) who gave us an awesome overview , and answered all the questions about the vehicle that we had . We felt comfortable and valuable as customers and proceeded with getting Lincoln Navigator . We were also kindly greeted by the owner Gagan , who pretty much confirmed with his appearance why the entire experience was running so smooth & comfortable . He was treating all employees at his Delaership like Familly , that explained everyone’s incredible attitude and uplifted spirit . Additionally Sarah and Nina helped us with all add ons , paperwork and are extremely enthusiastic and great people . Our family highly recommends for all the FORD &LINCOLN owners to be to look no further ,but head to this location P.S we visited 3 dealerships prior but we bought vehicle from these lovely people where we felt important with outstanding care and value them back . Once again thank you Gagan,Sumit,Sara &Nina We will be back ???? Kind regards from our FAM

Yan Cheng Li

I had a great experience shopping here. From Vicky the receptionist, Vera the sales, Lana and Sara they helped us a lot. If you ever thinking about getting a Ford definitely come to young and steels Ford and you’ll get a great experience just like me

Safiya M

Zero stars - is that possible? STAY AWAY!! I have NO idea how these guys are still in operation in terms of the absolultely terrible customer service they give their Ford customers AFTER they've purchased their vehicle from them. These 4 and 5 star ratings are all sales and then when you cut to service or other warranty issues, you see the real reviews. How Ford senior management let's the service end of this dealership run is beyond me. Save yourself the headache, rudeness, and WASTE OF YOUR PERSONAL TIME and go to another dealership. Avoid this one.

Ayman Khalil

I called in to enquire about a Roush part for my F150. I spoke with Shazam Usman. Not only he helped me on the phone, but also committed to following up bu email which he did. As a customer, I am very appreciative on the follow ups and emails, I haven’t seen other dealer doing that. Thank you for the great customer service Shazam!! LOOKING FOR FORD PART, REACH OUT TO SHAZAM AT Yonge Steeles Ford!!

Kevin Da Silva

Jerry was great! He got me the deal and price I wanted on my new F-150! He worked hard and convinced me to make the trip out to the dealership from Hamilton - and I'm glad I did. I would definitely recommend both Jerry and the dealership to anyone looking to get into a new Ford. 5 stars!

Jieheng Song

My sales is Bill and I want to thank him so much cause when the first time I went to Ford for leasing mustang 2019, it failed. But Bill is so patient to help me and answer me questions anytime. So I went here to try to lease again and it passed. If there was no Bill, I may have to choose other car. Also, I like this guy. Bill is patient with great efficiency. When he recommended the mustang 2019 to me and helped me solve the problems, he always can find the point to help me in time and really know what I want and what I need. This is why I look for him for the second time to be there. He is really a nice guy in your company.

Vie Vlog

Thanks to Sumit especially to the man at Yonge Steeles Ford Gagan Navani, he's the man!!!! #YongeSteelesFord#1

Blue Rentals

Dino the service advisor was outstanding. I had to deal with a recall, oil change and a previous mechanical issue by another dealership. He made sure to correct the issue, make the vehicle safe. I am almost ready to buy a new truck, and I will definitely now go to Yonge Steeles because of Dino!

Syd SOLD

It is a long time that I know Mr. Razzaq and he is serving customers in service department. When I bought my black truck F150 from Ford he is the motivation I keep going back in there to do the oil change and service ... Why because of his warm and honest and charming reception that’s it .... end of my words and a token of appreciation dedicated to Him . Have great day all and happy new year 2018 A year with No bad days

Canute Distin

Thank you so much for your kind words Canute.  Hello Gagan! I have had service recently on my Lincoln Navigator at your shop. The easiest thing is to leave and take it for granted as most people might do. I want to commend you on the great upgrades in buildings and service areas. That said, it would mean very little if it was not backed up with outstanding service personnel, with a focused customer satisfaction experience. Yes, you delivered, starting with the service greeter, sorry I forgot his name but not the friendly courteous reception on arrival. The others that deliver outstanding services are, Mark, Mo and Helena, the scheduler. She saved me a long wasted trip because a suitable rental car was not available. You have invested wisely in the quality of hires, so kudos to you and your entire team for delivering, "Outstanding Customer Service ". A very happy client. Canute .

Aman grewal

OMG they really ripping off people same like they did with my brother they charged almost 10000$ extra....without asking New 2022 Cadillac escalade Esv sport Loaded $108893 + taxes and hst licensing And They put on sale 2021 escalade esv sport $148888 +hst and licensing Holly holly be careful guys....

Claudia Caplan

Went in today to have my battery replaced in my remote key starter for my Lincoln MKC, had great customer experience , with excellent customer service by Ozzie and Dylan. They were both extremely helpful, polite and friendly. Thanks for the great service today.

Leonid Gurevich

This is the 3rd time I am leasing a car from this dealership.The location is good, the staff is friendly and helpful. Today I dealt with Joey and he helped me to get a new car 6 months prior to my lease end date. The whole experience was good. Recommended!

Babak Fanaei

Mo and Karan did a fantastic professional job today for me in a place that I moved from NS to ON with my Ford Edge. I was confused by complicated service Ontario processes to change my car plate. They just managed to solve it in just 5 minutes. I even don't need to go to Service Ontario to apply, everything was completed at the dealership quickly. I appreciate their time and effort. Artin at service center also was accommodating made it possible for me to visit Mo. The staff seems to be very professional and attentive at my first visit.

Simon Iz

This dealership is the one that I always go to for all my Ford needs. All staffs are very helpful and work in a very resspectful manner towards clients specially my salesperson (Que) that until now I bought 4 cars from. HE IS VERY PROFESSIONAL and I always recommend him to all my family and friends.

Reza S. Pari

We have been a Ford Yonge Steeles Lincoln customer for few years; purchasing pick up trucks for the company. We are 100% satisfied with their great services both in sales and service departments. Our experience there have been both pleasant and thoroughly professional. I would highly recommend this dealership, our salesperson Joseph, and the sales manager Paul Carlucci as they went the extra mile with customer service. All in all a very enjoyable experience.

bogka

Overall, it was a very pleasant buying experience. Gagan the owner and Jerry Gu the salesperson were fantastic. The add-on accessories (tonneau cover/bed liner) weren't installed well and that was my only gripe. Otherwise everything was great and I'll still recommend my friends and family at Yonge Steeles dealership.

RITESH MONDAL

If you're buying a car, ensure you visit this place for the best deal you've ever come across in the entire GTA region. New latest Ford and Lincoln have some of the best quotes I've ever come across in Toronto and also a pretty impressive lineup of used cars at a very competitive price point. They also have winter tyres. All in all I was a satisfied customer when I left the dealership and will recommend to everyone in the market for a car or car accessories.

Abdullah Komsuoglu

They sold me 2016 Ford Focus and they didn't even mentioned this car was having a transmission problem & recall. That I did not know about it. They sell extended warranty and rust protection which is not covering any major problem, So they basically sell you air. Big mistake for first time car buyer. Now I still have lots of debt with this car and bunch of transmission problems. What I suggest, just stay away from Ford

Imtyaz Amin

Updated service review. It's unfortunate that you can only write one review. So as to not loose sight of previous outstanding service quality, I have decided to add the details of my latest service experience with YSFL to ky previous review. I had concerns with the front end of my vehicle, I called and spoke with Chris again. He told me to bring it in and he will have a look at it. Upon arrival, he took it for a test drive and before he got out of the lot he stopped and pulled over. He told that he feels it's unsafe to drive this vehicle and he was getting vibrations and pulling on the steering. Chris said I know you have to get your kids, so here is a service car to use for the day and he will get my car repaired. All of this was done with very little input from from me. I was just amazed at the service level and care he took for my kids. I appreciate that more than anything else. By end of day my car was ready for pick up and I received my car back with brand new tires and front end serviced. The car drives like new and I can drive with no safety concerns. Thanks Chris for always going above and beyond for your customers. I see you are genuinely this way with all your customers. Looking forward to my next purchase at YSFL as I know I will be in good hands. I had my 2017 F150 serviced at Yonge Steeles Ford. I drove from Ajax to Vaughan because I had a safety issues and the service manager Mr. Chris Rajmohan told me to come in and he will take care of it immediately. Prior to calling YSFL I called the Fraser Ford in Oshawa and was told they are super busy and couldn't service my truck even thought my safety was at risk. To make matters worst this is the dealer that sold me the truck. Chris at YSFL expedited my check in process and put me into a rental replacement car within minutes of me arriving at their dealership. He was very professional in handling situation and showed genuine concern for me and my family. He called me the following day and told me that my car would ready for pickup the following morning. I advised him that I can't come till about 9 pm to which his response was" thats not a problem, I will wait for you to ensure you're ok when you get your car". I was pleasantly surprised of how magnanimous he was. He took his time to wait around for me to return the rental, check me into my truck and thanked me for being a YSFL customer. I cannot thank Chris enough for the level of service he showed and his professionalism. He has definitely made me a forever customer of YSFL.

Melina Rampersaud

After 18 months of an on going issues with an aftermarket DVD at Fords recommendation and nothing being done. Was in contact with Service Coordinator Slavica. She was finally able to assist me and get my message across to service management that this matter should have been resolved months prior. With her excellent and professional customer services she helped action the attention needed to resolve my issues with the DVD player from the Service Manager. She showed that she understood my frustrations and really sincerely cared that my DVD player should be fixed. Thank you for sending the message and having the Manager follow up to have the aftermarket company technicians fix the DVD player at time convenient to me and my schedule.

Dhruv Sachdev

Just got my first EcoSport from Malay. He helped me a lot. From picking up from my place to dropping back. Incredible buying journey. Never heard of such experience at a car dealership. I would say before doing the guess work about these guys, just go and experience it. It's worth and they will not let you down. Amazing finance rate and superb support. I would surely recommend this to all my classmates. First car needs to be bought from here for sure.

Rahim Khaligh

Great experience smooth delivery and reliable sales person. Highly recommend???????? Nina and cyrous are great Thank you

Talal Mohiuddin

Lilly was exceptional in the way she handled me from the beginning to end. To be honest she still reaches out to ask how the vehicle is and how I am liking it. It was one of the most memorable experiences I have had with a person of a car dealership because of the genuineness of our conversations and how we are able to narrow down a deal. Throughout the process she didn’t get frustrated at all and was very patient even though I went a few times and on the last ya sat for nearly 4.5 hours before we finalized the deal. I was more impressed with her personality and how she spoke a about everyone at the dealership including the General Manager Paul. Paul - He was straight to the point and came at least about 5 times To Lilly’s office during negotiations and was down to earth and very understanding throughout the negotiation process. I do want to mention the belief outside from other people is they are not good with customers. Please go and experience it yourself because I was blown away with how they treated me and I am really glad I drove from my house in Oakville to Yonge. Lilly was awesome even when I came to pick up the car as I had my parents and she was very nice to them as well. I am glad I went to you guys because I have dealerships next door but I was recommended by my friend Daryll as well who is a GM at Holiday Lincoln. Thank guys and keep up the great work. Authentic conversations always create an awesome experience. Thank you to Lilly and Paul for being awesome.

Hanson Han

very good experience with sales Eric . we have get out new car without any problem!

XLR8_FST gt350

Super happy with my new Mustang purchase from Yonge Steeles Ford! With great deals like the one I got on my Mustang I will be back before winter to purchase a truck for winter!

Avinash H

I leased a 2017 F150 back in 2017. When my lease was about to be up. I met with Nash El Barbary who somehow is a manager. He did not at all listen to the options I wanted in a new truck. And when I asked how much more the truck he was showing me would be with the options I wanted he told me just add x amount to the total. I could have sat at home and added features online. I didn't need to make an appointment and waste a Saturday. While speaking with Nash he also said a few things that where not true. When making such a large purchase I don't appreciate being lied too. That being said I left the dealership furious and solely because of that interaction I did not end up purchasing a new vehicle from Ford. While negotiating my lease buyout I was introduced to Sumit who was extremely help full. If I had met with Sumit prior to dealing with other dealerships my new truck probably would have been a Ford. It's unfortunate that this one person gives the dealership such a bad apperence. But he isn't just a salesman he's a manager. So that speaks for the entire team at Yonge Steeles Ford. If you are in the market for a new Ford truck do yourself a favor make an appointment with Sumit.

Jojo L

Loved the way I was served by Sinnon. Amazing dealership with an unmatched ambience. It has that positive vibrations when you enter their store. Loved the dark coffee available at their cafeteria. If you want to boost up your energy, this is the power house.

Augusto da Silva

Over 2.5 hours for a scheduled oil change. Nobody communicated that there would be a delay. When I asked why it took over 2.5hrs for a scheduled oil change; nobody would advise or even apologize. Customer service was poor right from the start, unwilling to speak with me, could not provide insight to why it took so long, no apologies and unwilling to waive any fees. Last visit here was pressured to write a positive review as I was waiting for my vehicle to be driven from the shop to the service desk. Was told to write a positive review, when I rated them 5 starts they asked me to go back and write the name of the service provider. They went to the extent of asking someone from the back to come help me locate the rating web site. Extremely unprofessional behaviour last time and again today. I do not recommend this location for service.

Daniel Rabinovits

Just recently purchased an F150 at Yonge and Steeles. I had the pleasure of dealing with DJ who was recommended to me by a friend. I have been buying cars for the last 20 years but I have to say that this was one of my most pleasant experiences. DJ was very knowledgeable, virtuous and professional. He took care of everything. He answered my calls and text messages even on his days off. Hope to repeat my experience with DJ for years to come. I would highly recommend DJ to all my friends and family. Great job DJ. Keep up the good job.

Jessica Cheaib

The Ford service team is awesome! Mark, Hafiz and Kevin went above and beyond their regular duties to provide exceptional customer service. They put people first. Will be returning soon for more service work.

Yonah Budd

I needed a car in a hurry and at a fixed price. Haroon and his team were able to get me into a brand new Nautilus. Service was awesome, VIP care all the way. Went back and bought a 2nd vehicle. I highly recommend this dealership. Ask for Haroon, tell 'em Yonah sent you.

Dr. Adel Vaghari

As our Ford Edge's first service was due and I also intended to install winter tires I contacted Mr. Haroon , our sales manager and he arranged an appointment for the next day. He took the time to take me personally to the service department and introduced me to Dino, the super friendly service adviser with very pleasant personality. Swift job, everything was done in about an hour to our full satisfaction . It was a very pleasant experience. I do hope to have the same experience every other time. Wish the entire team happy holidays and a happy new year.

Babz

I’ve been dealing with them for over 6 years and been driving a Ford ever since I met them. I have to say they have always treated me very well. The people here know their stuff well. Haroon, DJ Multani and Razzak are few people I would like to mention who have gone above and beyond to help me. I would highly recommend this dealership - makes you feel like family. Keep up the great work!!

Setareh M.

DISAPPOINTED ... Being customer for this dealership for about 3 years. Double the estimate time. Once. I spent my time for about 3 hours and half for only changing oil and filter. Anyways .... My vehicle makes a very bad noise while I am driving. Although they had found out my vehicle problem by road test and booked for me another appointment to fix it; but the day I showed up they said there is nothing wrong with it and sent me back with the same issue. I still have the problem. According to them my vehicle needs some trim on rear right side?! but who is gonna fix it only God knows. Poor internet connection. Staff are nice and friendly; trying to do their best in terms of customer service.

Omesh Ramdhan

Someone had side swipe my new f450 dually and I didn’t want to take it to any bodyshop other than ford. I’ve searched for different dealership around my area and even the dealer I purchased my truck didn’t had their own body repair shop and would sub it out to other shop. I didn’t want that and I mange to find these guys, I also didn’t mind driving far just for them to fix it as they were the only ford dealer ship that had their own bodyshop. That being said, I had an amazing experience with the body shop team and their service was top notch, even the body work repair was high quality. Their communication, advice and process throughout was outstanding and Chad the bodyshop manager was exceptional. I recommend anyone who wants a ford or Lincoln certified dealer for your body repair. Great team.

Russell Ross

There are 3 things I hate doing. Visiting a dentist, getting a colonoscopy and buying a new car. At least with the 1st two events you get an anesthetic. So I don't buy my cars there. However, they do have a reasonably good service department and that's where I get my car serviced. A friend of mine bought a car there recently and was very satisfied with the sales process.

harjot singh

Amazing customer service! Right from the first day I walked in and was greeted by Nikou Moussavi. He took care of all my questions and gave me a solid advice. He was able to get me into a beautiful Mustang. Great job! Thank you again Nikou!!!

nader khojasteh

I just got my new F-150 today. I am so happy. Nina helped me through delivery process and she is great. I got a great deal from Cyrous. Thank you guys You’re doing great.

Hoseyn Atlasi

I didn't plan on buying a car when I walked into this showroom. I had a few obstacles to overcome. Had many questions I needed to answer before buying a car. I was also being very strict with the vehicle expenses I was budgeting for. I walked into this showroom out of curiosity, just to get information, and get a feel of the cars. Then I met Dishant, the sales and leasing consultant at the showroom. He talked to me, answered all my questions, helped me resolve all inquiries about car ownership, helped me overcome all the obstacles I had, and truly went above and beyond to ensure I am a satisfied customer. A week later, I picked up the perfect car, with the perfect color, at the perfect price. I am in no way paid or reimbursed for this review. I am just a VERY happy customer who got a VERY good deal!

Hamid Reza Oloumi

I am giving 5 stars, although it took 4 hrs to tell me that they ordered the part to fix the issue, but I'm totally satisfied with the costumer services. Always smai and kind.

Ashoka

Absolutely the worst dealership in Toronto! I dont know a single dealership that dosnt let their customers test drive a vehicle other than this one! My first encounter with this dealership was a couple of years ago before the remodeling, I went in with my dad to look at a truck. The salesmen said they had nothing in the model that we were looking at on the lot, we said okay so can you show us something similar? He said no and to trust him it was nice and continually asked us when we wanted to pay! Why would we pay? We haven't even seen anything? We hadn't even test drive anything! We left and bought a ram! Best decision ever! Never the less, we went back so I could look at a new 2019 mustang. Wow what a difference! This time I actually got to see the car! Did I test drive it like a normal customer at a normal dealership? Hell no, same thing! The salesmen said "oh no, no one test drives mustangs, I'll order you one and you pay for it then that's when you test drive it". Are you freaking serious! What kind of dealership is this? It's a $26,000 car base price! Iv test driven $100,000 cars off the lot at multiple dealerships and no problems! Will absolutely not be returning to this dealership! And I suggest anyone who actually wants to go to a REAL dealership, there's East Court Ford and Downtown Ford. Or better yet, ANY other dealership.

Charlie Hero

It was not a good experience. I was not treated with respect as the potential buyer. Sales rep was not knowledgeable or excited to sell. Finance department individual was discriminatory and unpleasant. Very pushy when I stated no upgrades. I was left with a bad impression and ended up shortly after purchasing my car at a superior dealership. Do some research before you walk into any Lincoln.

martin romann

I had a great experience Nina was very helpful helping me with the new Ford Explorer and with my previous f150. At Yonge and Steels ford it’s allways a great experience.

P Kash

I am happy with Ford services. Every time I receive good service and professional assistance. Specially the service consultant of Mr. Hafiz that is always helpful and have a great attitude towards dealing with me. Also I enjoy the waiting area with a coffee and feel very comfortable while waiting for my car services

Jom Timbo

I’ve been bringing in my vehicle for oil changes for many years but never have I experienced such warm greetings and top tier customer service more than today. Extremely professional too! Thank you Vera.

Magda Brar

I bought my ford escape from them. They gave me free oil changes as long as I own my vehicle. I go there ever 6 months for the service. Recently I got letter for a part recall. I kept calling and asking for the appointment but somehow nobody on the phone could help me , I was getting frustrated.Finally, on my next oil change appointment I have met RUTH BELL! What a miracle! It was a pleasure to deal with her! She was an amazing person and able to help me immediately! She understood my issue and took every effort to help me out! She booked my appointment for a part replacement. It took her only 5 minutes to book my appointment , which I was trying to get for last 10 months! RUTH BELL makes this dealership 5 stars!

pudgie swagga

I bought a 2022 Ford Transit connect. Great deal. What stood out most here was the fact that I felt like I was getting what I needed for the best price. I was treated as family. No hassle, everything was just transparent and fluid. Love it. Very special thanks to Deshant. This man really took care of us. So honest and outgoing. He made sure we were aware of what was offered and what add on were available. If you're in the market for a ford or Lincoln.....Deshant all the way at Young and steels

Brit Michelle

I bought my very first vehicle (Ford Bronco) and the experience was amazing. Benny was so helpful, knowledgeable and really made the process so easy. Would highly recommend coming to this dealership and working with Benny if you can! I definitely will in the future!

Allen Gray

Referred to Yonge Steele’s Ford Lincoln. Over my life time I have bought many high end cars. However the experience at this dealership was nothing but perfect.Gagan and his staff were professional, courteous and a pleasure to deal with. Prices are excellent as well. I highly recommend Yonge Steele’s Ford Lincoln.

Melissa McBean

Dishant handled our unconventional purchase with unmatched poise and professionalism. He was patient and knowledgeable as was each member of the team I had the pleasure of dealing with.

Electron Contracting corp

I am so pleased with her service and knowledge regarding connecting to Ford pass. I was struggling to fix issues by my self and to didn't work. Once I asked her about this issue, she fixed it right away. Highly recommend to purchasing car from ford and Lincoln in yonge and steel from her. Thank you Nani.

Emiliano Morales Mora (joe mama)

Highly recommend this dealership! The Yonge and Steeles ford dealership, has been our go to place for our last 2vehicles.we are so happy with the service that QUE ESHRAGHI give us .we got are second Ford -150 They will assist you in every single situation. BEST DEALERSHIP IN TORONTO. Highest volume dealer for a reason. These people care about getting you the best deal. Don't waste your time anywhere else. call Que sale and Leasing consultant he is the best person thank you Erick and Karina

ST.Claire Harney

I’ve been servicing my 2010 F150 vehicle since I bought it at this location in February 2012. I have no hesitation in recommending this Ford Dealership based on my experiences i.e. buying my truck and also the 6 years of service dealing with the your capable Advisors. Navin and Chris in the service department must be commended for their outstanding service. Navin as the service manager and Chris follows Navin in delivering excellent service.

Farhan Meyan (FIEL.COM)

This was my first time dealing with Yonge Steeles Ford, and my experience was simply awesome. I was in the market for an Ecoboost Mustang, as my lease was coming to an end on a 2014 Fusion. Everyone is very professional and courteous here, but I dealt with Jason Joseph in Sales... and I must say I'm very happy and satisfied with his attention to detail, knowledge, work attitude and friendly demeanour. From getting the best price in the whole of GTA to getting amazing customer service, I felt taken cared of as soon as I stepped through the doors. As my Mustang was a special order, Jason kept me informed every step of the way and made the waiting process a little easier to bear (LOL). On delivery day, I received my car as promised and as ordered and what a beauty she is. I recommend Jason and Yonge Steeles Ford to everyone... Two Thumbs Up!!!

pandora minhinnick

Beyond Excellent customer service from lidija.. I bought my car from her 5 yrs ago and shes still there!. what amazing service. She was able to get me my first car and help me get a great deal!. she really cares!..Vera was also so amazing and super knowledgeable, she is helping me get my second car. Ravi provide me with all the info i needed and fix my speedometer and Dino has also always been super friendly and makes sure i know exactly what service i need for my car in an honest affordable way!. Thank you guys. in 5 yrs..you ALWAYS provide EXCELLENT customer service with a smile! looking forward to the next 5!!

By Grace

Ask for Henry if you are looking for a new car!! My fiancé and I found the perfect used car with upgraded features for its trim level and all for an excellent price!!! In less than a week it was sitting in our driveway!

barney ding

After service, I want somebody can help cancel "MyKey" function, this should be free.because just confuse the function. And costumer service number tell me I can ask dealer help. Last time the technician tell me need two keys. This time I bring the key. Then different employee tell me 82$ for reprogram. This is the ford car function, not fix. Just teach costumer. Not fix!!!!!Ok, search the Google. Inset the second key, then clear it. Done. Only 3sec. Why somebody can charge costumer by anyway which they want? Who has same confuse, just let me know. Free for help.

M C

Have been leasing with this dealership for 8 years and I have to say this dealership really goes above and beyond in terms of giving you the best price. What has prompted me to write this review recently is of course, this place had gone through a massive renovation and it really has changed a lot from what it was 8 years ago. If you had asked me a few years back if I like their service, I would probably say it's not so great because it's an undeniably super busy dealership with long wait times for oil change each time I go. But today, it was totally different. They had changed their policy to "first/come, first/serve" for oil change. While it does have its drawbacks (I heard from the customers who had complained), I think the good outweighs the bad. I got there super early - the wait time was like half of what I use to wait for an oil change before. Before this new policy of theirs was implemented, I would call and it would be like a week or two later before they can get me in for a simple oil change. Now it's like at my own time and convenience. I like that. They have a super duper comfortable waiting room now stock with lots of goodies while you wait. And really, if you go first thing in the morning like I did, it went by really quick for me. Let's just say it was an unexpected and happy surprise compared to my past experiences with them. Glad you guys are trying to implement new policies to make the dealership work more efficiently!

Mark Matusoff

After an unpleasant experience at another dealership I went to Yonge Steeles Ford and met Julian Kercz who who immediately went out of his way to make my wife and I comfortable and happy with our car shopping experience. He did everything he could to get us the best possible deal and model that fit our needs and budget. I highly recommend giving him a call if you're looking for a car.

Keith

I have had nothing but great experiences dealing with Yonge Steeles Ford Lincoln. From my new purchase from salesperson Benny Yim and the sales manager Hooram, to Shazam in parts and accessories, and Chris Rajmohan in service - they have all been an absolute pleasure to deal with. This is my first Ford (I love my F150) and I am glad I bought it from them. I only wish they had a bigger parking lot but I guess being in the city, space is at a premium.

Linda Bourgeois

The Sales person we dealt with lied over EVERYTHING!! Within an hour she told at least 4 lies. We loved the vehicle so we bought it and ended up dealing ONLY with the sales manager Len. He was GREAT and made a bad situation much better!! THANKS Len for all your help!!!! This dealership is fortunate to have him!!!!

saikaran javvaji

I did not buy anything from here. But when I was at this dealership for a used Mustang, Malay helped me to find the most suitable one within my budget. I am impressed with the support and the experience I had at the dealership. From driving license to insurance, safety, finance, lease and everything around car buying Malay explained me everything without pressure. I am going to buy my next car soon from this place. A strong recommendation to all the students and first time buyers.

Martin Kimo

I have to say thank to sales person "Bill Wu" for his professional assistance to find my work truck. Having difficulties to make decision on leasing or financing to purchase f150 work truck and Bill suggest better & honest way to make a decision. Viewing car, paper works were all smooth. Truck is HORSE and very nice. Thank you Bill and Ford

k venkatesh331

I was here to see what I can get within my budget. Malay helped me to find an SUV with all the required features and that too in lower than my budget. Thanks to Gagan and Malay for getting me the best deal and approval. I would call this A NO HASSLE NO HAGGLE STORE as even before I start negotiation, I got a better deal than what I came prepared for.

Allen Li

Thank you Bill Wu again for my new truck, I'm very happy with my brand new truck E450, he help me a lot and got a great deal finally, and he gave me good value on my GMC truck. Thank you Bill and YSFL agian.

admyery photography

I was very happy with my experience at Yonge and Steeles Ford Lincoln. Dishant (sales rep) took his time trying to find me the truck I wanted for the price I wanted to pay which wasn't easy during a pandemic with limited stock. He came through and I was able to pick it up within a week. Staff were all friendly and helpful without being pushy. On delivery Lana took the time to show me all the new features, set them up and make sure I knew how to use them (this is my fourth Ford truck and no one has ever done that before at other dealerships). They were great with my kids too, usually the kids are bored and begging to leave but this time they left happy and excited about their experience too. I will definitely come here first for my next vehicle.

Abby-Gay Joseph

I would like to give a special thanks to the lovely Vera Durasevic for her amazing customer service. Vera was very kind and helpful in (Service) today. She made sure I was being taken care of and made my first experience at Ford a great one! I highly recommend this location at 7120 Yonge St.

Aaron Berger

EDIT : I did get a call from the new Service Manager. He said things are different now. I'll adjust this review if and when I need to take my car back to the dealership and see if they treat me any better. EDIT: Went there on Dec 23. Service from Pat was exceptional. He underpromised and over delivered which is exactly what I want. His service was 5/5. My revised rating is also reflective of my earlier visits to the dealership. Edit : 4-24-21 when I bought the car, I told the rep I wanted 5 years financing and a 5 year warranty. Today, I just learned I was signed up for 6 years of financing. I am not pleased.

Arash Sajadi

Thanks for taking my review seriously and taking care of what had happened .Your team team did their best to make me happy as a customer at yonge steeles ford and I am impressed by that. I just picked up my new Edge today. Thank you Yonge Steeles Ford. I am fan of Ford cars specially Edge model but you should be careful to have a good salesman. I decided to change my car and buy Ford Edge, unfortunately the salesman who was going to help me, was not diligent and interested to help. After waiting for 2.5 hours I decided to leave there. very disappointing .

Rui Lin

Got my 2019 Escape SE from here. The overall experience was pretty good, the staff here are very friendly. Daniela is a great and nice service advisor, she helps me to go through all the regular maintenance process. High recommended !

Azimjon Habibov

I got my first car here and i love it! Cyrous and Arya were super professional and got me a very good deal! Highly recommend!!!

Marie Bossi

Joe Gabriel is very knowledgeable in the service department. Service is A1.

Arjun Panday

Been purchasing vehicles from Yonge/Steeles Ford for almost 7 years now and have always had a great experience. If your looking for a great sales guy you have to ask for Rahul Chopra. Not only does he work with your budget he understands the needs of a growing family. Service has always been great and the shuttle service helps out a bunch. Thanks Yonge/Steeles Ford for all the great service !!

Michael Le

EDIT: Rick and team at the service department were able to rectify the issue in a professional and courteous manner. ------------- We bought our Ford Edge here brand new with extended warranty which is soon to be expiring. When we brought in the car for a small issue the service advisor (Ravi) told us to bring it in for a full check up and they would fix everything under warranty and only charge us one deductible. He made it quite difficult at first by only giving us days that he was working to bring in the car. Finally he allowed us to pass the case on to someone else, so we brought in the car at 7:30 in the morning, quite a bit away from our normal commutes, to drop it off for the person he was passing the case too (Lena). The problem is Lena is not coming in until 3PM today, which means we could have done our commute normally without making all sorts of concessions, or perhaps have brought in the car at another day. Now we are not sure if the car will be fixed today which would be a huge hassle for us to deal with especially considering we brought in the car at 7:30 in the morning. Bad for the peace of mind of our dealing with this dealership, and it will be worse if we have to bring in the car again on another day. I'll buy another Ford but not from this dealer. Even normal oil changes take a very long time and often it seems if you are not peskering them constantly they will not actually get to working on your car. I was once waiting for 3 hours to change my oil and the cabin air filter because they didnt start work on the air filter until I asked them where my car was after an hour of waiting.

Toronto Home Group

I have bought a used car in September 2018. At the same time, I bought 3 years extended warranty. They refused to provide road service and it caused lot of problems for me. Now, the only explanation is system mistake. As they have no control over their systems be careful about buying their products or services.

simran waraich

I recently bought my Ford truck and the entire place is a massive inventory with no haggle and friendly atmosphere with such an outstanding staff Sunil and Monika who made my recent vehicle purchase a more than pleasure! Apart from that, the other services like financing was equally as accommodating and satisfying. I would definitely recommend to approach them who are looking to buy a truck. I Will be the returning customer in future.

R I

If you're at this location, look for Dishant (Sales Consultant) Right from answering all questions you may have about the model, giving you a deal you can say no to on-time delivery, he is a man of his words. You will be more than satisfied with your purchase if you get it from Dishant. Thank you for helping us finally drive our all new bronco badlands!

Sue Maynard

I actually leased a 2018 Ford Edge online!! The experience was awesome. My salesman Pavlin Frroku was very professional and assisted we with getting the exact vehicle I wanted with all the features I wanted for an unbelievable price. It was the best experience I have ever had leasing a new vehicle. Thank you Pavlin and Yonge Steeles Ford!

Shmag

Let me begin by saying this place does have slow service..but that's because they have so many customers. think about it. I can see that the owner cares because he is responding to many of the reviews. I deal with Rahul. He gave me a price on a Ford Fusion that no other dealer could match. The service department is slow because they are too small and busy. My recommendation to the owner is grow. You are upsetting customers because of the poor service. You have the money and the dealership is outdated. Time for a re-haul. I have recommended this dealership to Friends and Family and I will continue to do so.

zhijun ba

My friend refer me to contact a agent name call bill wu ~he is super nice and helpful! He help me to bought my dream car 2021 Lincoln Navigator，this is amazing car~ feel super safe and high class ~he teach me a lot of skills to drive this car and some functions ~ he is very good helper ~ thanks a lot

Chetan K

Review updated. I had an issue with my brand new car bought back in July. The liftgate wasn't aligned properly. Thanks to Nash in Sales, and Chad in the body shop for fixing it he did a really good job.

amanda perdomo

Hafiz is an excellent service advisor who always is very helpful and provides incredible customer service. He has a very positive energy and makes you feel as if there is nothing to worry about. He and his team always makes sure that everything is fixed in the car. Thank you Hafiz and thank you to the Yonge steels Ford Lincoln team for doing such a great job!

Gen Fenn

We picked up our brand new Ford F-150 yesterday and it’s beyond beautiful! Our car salesman Joey was extremely helpful, friendly and very polite. Every whistle and bell he promised made for an easy overall transaction! I highly recommend this particular Ford dealership.

John Tzanopoulos

Recently purchased a used vehicle from Yonge Steeles Ford. George made the experience awesome and delivered everything as promised. Would definitely recommend to family and friends. Hoping this positive experience carries in to the Service Department.

Evan Roth

Absolutely thrilled with my experience at YSFL! I am a returning customer and just leased a new Bronco. I'm loving the car and it's all thanks to Howard, Haroon, and the rest of their team. The test drive, the deal, and signing done within hours, and picked up the car not even two days later. COVID protocols strictly followed and their showroom is spotless. Proud to be a repeat customer alongside other family members, and I will be back!

Marc William

Greatest experience with buying a vehicle I have ever had. Came in to purchase a vehicle for my girlfriend and Julian made the experience easy and was highly knowledgeable. After Christie bought a car we were greeted by Len the manager who made us feel proud about buying from Yonge and Steeles Ford. Thank you Julian and Len

Yakuza Blade

Great place to get a Ford in Toronto, one of the premium dealerships in the city serving Toronto and York region clients. New 2020 F150 truck, satisfied clients. Mustangs galore at this dealership. See Nikou for all you Ford or automotive needs

Naina Zolotukhina

Dino Cimini, in car service, did an amazing job, treated me well, was very nice and easy going, I felt welcomed. The service was done fast, I did not have to wait long! Thank you!

ali faridi

I am so grateful of this Dealer ship, they have the best customer services, sales management and sales representative. I renewed my Lease for 4th time with them and never regret about my purchase, so happy to find QEE The Sales rep who is always there to help me in best way, Definitely recommend this place,Thank you all

Divyesh Kabariya

Just picked up my First Ford Escape AWD from Malay. I came all the way from Belleville to get this amazing SUV. Malay helped me to get the best price, no hassle delivery in less than 30 minutes. When I arrived my SUV was ready in the parking with all the Ford accessories I asked him to install. A amazing car buying experience next to none. I would surely recommended this to my friends. The best Ford Deals of Canada are at Yonge and Steeles. It's worth driving 3 hours...

John Duke

Issue below was finally resolved by the Dealer Principle. Purchased a used vehicle there last year and still waiting for the $565 cheque they owe me for a financing error.

Ken Sutton

Had to take a moment to say: THANK YOU JERRY ! For a GREAT job done ! This new car purchase was not only "a good job done", but enjoyable as well. We really appreciated the tutorial when you delivered our vehicle, the best we have had !! And ... you have gone the extra mile by helping us out after the purchase was complete. :-) Thanks Again Jerry ! !

Mohammad Sanati

What an awesome experience! I always feel at home at Yonge Steeles Ford Lincoln. Que, my sales person worked hard. He was extremely professional, friendly and honest. Had a surprisingly pleasant, quick and professional experience with Que . He was very knowledgeable and patient as well. Thanks to him I have a brand new car and I could not be any more satisfied with the service. He explained every single detail perfectly and made sure I understood the deal that I was getting. If I ever refer anyone to this dealership I would definitely advise them to go to Mr QUE. I'd like to give Special Thanks to Mr. Emaad, Que's manager. A Great Thanks to the Finance Manager Mr. Waseem. Great group of guys .Highest ratings.

Tingxin Xie

Bill Wu helped me find the car that best met my situation and solved all my worries. He is very competitive and polite. Always stay on time and happy to handle it. I would definitely recommend my friend to visit Yonge Steeles Ford. Work well. I suggest you find him to buy a car.

Raoul Juneja

Have not received better service nor had a car be running so well after 6 years, my 2011 FORD Escape is now at 225K but running as good as new. Nav Kotecha constantly goes above and beyond and does a great job managing his staff, they make sure customers are well taken care of from the early morning until late at night at all times of the year. A good dealership makes all the difference in the world and helps avoid the hassle of taking your car to other servicing companies at which I've always had bad experiences.

Balwinder Singh

The Yonge and Steeles ford dealership.Highly recommend this dealership! we are so happy with the service that MONICA give us .Don't waste your time anywhere else,call Monica sale and Leasing consultant She is the best. BALWINDER SINGH

Ravi Moradia

The customer service they provide is amazing, they helped giving me test drive of Aviator and explained all needfull think one should known for the vehicle of their interest. Also, I had a chance to meet Andy at the dealership who reverted all my emails and answered my queries.

Ori Van Velsen

Came in to just browse and test drive a new Ford Explorer. Ended up walking out with a new ford and sold my car along it . Nikou Moussavi is the best there is ! Went above and beyond to help in every way possible he can to get this done and help me get into this new car ! Couldn’t have done it without him! He was persistent and went above the normal salesmen limit to accommodate anything that was needed to seal the deal! His extra efforts and enthusiasm is next to none ! If your looking for a new ford or thinking about one go in and see Nikou you will not be disappointed !

Stephanie Delaney

If I could give them no stars, I would. I will never buy from this dealership again. The only good thing about this dealership is they have a large inventory and they have some good sales staff. Once the sale is done, forget it. They won't help beyond what is mandatory in their job description. I purchased a new Electric/Gas Energi Fusion (which I picked up uncharged) and after a few weeks of driving, it left me on the side of the highway. The battery died (while in gas mode). This and a few other problems, I realized I bought a lemon. With no lemon law in Canada, consumers have no leg to stand on. In this instance, I was dangerously parked 1/2 in an active lane as the car didn't give me time to pull over safely. While on the phone with Roadside Assistance, I was mislead that the tow on the scene would be covered. Why wouldn't it for a vehicle that hasn't even had it's first payment, right? Nope. They only cover $75 because the Roadside Assistance didn't tell me that I needed to contact one of their pre-authorized tow companies. When I asked for help on this issue, I got nowhere. The service department kept the car for almost a month then released it back to me without knowing what went wrong. I lost all confidence with the vehicle. I approached the dealership to work out another deal to trade it in for something else. I knew I was going to take a hit on this but I drive a lot and want to feel safe on the road. I was told there is nothing they can do. Now they are just ignoring me. The sales person hasn't contacted me about the problems I've been having and the Operations Manager isn't replying to me. Absolutely no support. On top of these issues, I had words with a senior car attendant who told me I wasn't allowed to charge my electric car there. I ended up being allowed after the attendant told me, "It's a good thing you're cute". Wow. How about you don't hassle your customers that help keep you employed? PLUS I stopped by there one evening to pick up some things from my car since it was going to be a while. After 45 mins of waiting, the staff figured out that a mechanic drove it home for the evening. I didn't like that, but fine...but why did it take 45 mins to figure that out? What a waste of time. Mark Silverman - the next time a customer comes into your office, stand up and shake their hand like a proper businessman. You sit back in your chair and act as if you have some clout within Ford but I have yet to see it. I'll remove this post once you help me with the $500 tow bill.

Al Hasanur Rahman

I came in for an oil change today. Arrived around 9:45am. This is my first time after they have put in some new policies -- "First-come, first-serve". So you can't book appointments in advance and once you come in, you've got to take a number and wait. They have also removed their complimentary shuttle service. So you can't even get a ride to work. I took a number and waited and waited and waited. Finally got called around 1:30pm. Went to the service advisor and, to top it off, his computer was not working. Finally, I managed to drop my keys and then had to wait for 2 more hours before the work was actually done -- so about 6 hours for an oil-change. I bought my car from here and got complimentary oil change passes for as long as I kept the car. I am guessing they have given this to too many customers and this is now a deliberate shift to discourage people to come in for just oil changes at this place. Whatever it is, it is pretty ridiculous ...

Hashem Hajiyan

The dealership management obviously needs to review how their employees treat customers. My friend's father passed away and we had to finish a lease transfer before his trip for the funeral. The financial manager for the lease transfer was rude, unprofessional and he was complaining from the volume of the work and accusing us from the beginning. He did not respond to my email and the voicemails in regards to what we need to provide before I drive 65km to this dealership for the lease transfer. After arriving at the dealership it took almost 3 hours to complete the documents he asked for which could be easily done if he would have just answered one email or the voicemail. Also they are still avoiding to provide an invoice for the charges. Obviously they overcharged for the registration and plates which I will follow up with higher regulation bodies. Overall I recommend people to avoid this dealership. There are many good Ford dealerships with a short drive.

Ben Han

They offer best deals in town, much better service than previous dealer (east Court ford ). Felt welcome from every staffs since walked in. The service manager Emad was really nice, he called me and offered me additional discount after I signed the deal while waiting for the truck, that's is unbelievable! He even offered me a free ford passport (free oil changes) as a welcome gift. Thanks Emad! Thanks Yonge and steels ford!

Giovanni Giovanni

Yesterday I had a little problem with my car. Brittany gave a loaner car, fixed the problem the same day, washed my car very clean. She had provided amazing service, very polite, friendly and helpful. I am very impressed. Happy New Year!!!

Liliana Curtean

My dad Nicolae Zara purchased a car from Jerry Young and he was so happy with the way he was treated and with how smoothly everything was handled. He recommends Jerry to anyone looking for a great and helpful salesman!

srirangan thurai

Recently bought a FORD 'F150 from DISHANT SARDANA . he was a pleasure to work with, was very friendly and answered my questions quickly. Would definitely recommend to someone looking for a new car

Kyle Chaudhry

Just got my 2011 Ford Focus services at the guys over at Yonge Steels Ford Lincoln! They’re the best! Always accurate wait times, amazing staff, and wonderful experiences every time I visit. Truly an amazing dealership.

Mohammad Peshyar

I will never ever go to this location and, after the leasing period is over I'll never ever lease or purchase a car from Ford. 1- I called to book an appointment but got advised it is First Come First Serve. They have toggled between walk-in and making appointment 3 times in last 12 months. So I wasted 3 hours between 5:30-8:30 pm sitting there. 2- They forced me to perform tire rotation and pay 39.95 CAD despite I insisted I've NO problem with tire rotation and I do NOT need it. 3- I eventually ended up spending 334.91 CAD (replaced rear break pads as well) but the service adviser refused to wave 39.95 CAD. Got advised by him if I spend at least 700$ he will wave it. (Sorry for myself to select Ford!) Probably I could spend 50 CAD and 30 min in Mr. Lube instead! Conclusion: Ford will loose a customer of 40,000$ for earning 40$.

Suzette Perera

Effecient and quality service. I have owned Ford vehicles for many years and have therefore frequented multiple service departments. Mark Silverman and his team are truly a well balanced team with excellent leadership. I am now a committed and dedicated Yonge Steeles Ford Lincoln Service départment proud customer.

Iman Hashemi

My service advisor was knowledgeable and helpful. Good place and good people.

Gen George

I purchased my vehicle from ford 2 weeks ago. DJ Daljit Multani was our salesman, he was great, helpful and friendly. He made things very easy for me when i purchased the vehicle. He knows his products, and answered all questions that were asked. There was no high pressure sales tactics, He let the product and price speak for itself. Everything we asked for was done. The vehicle is great and was ready exactly as arranged. It was a great experience, everyone there was friendly. I would recommend this dealership to anyone that want to buy a vehicle.

Russell Brewes

Imagine posting a review and having the dealership respond. Pure imagination. Tasked the service department with brake repair, oil change and tire rotation. They damaged the abs sensor and had the nerve to tell me to drive it for a while, it might reset. Try taking ownership of your mistakes, and return the owners vehicle repaired as expected. The service manager is skilled at not listening, or rather not hearing the nature of your complaint, the essence of which is admitting responsibility and fixing the problem before returning the vehicle to the customer. While overhearing phone conversations it seems this is common and not the exception. Only in my dreams will this service department improve.

H Patel

Absolutely amazing dealership. Kind and knowledgeable staff . They will assist you in every single situation. BEST DEALERSHIP IN TORONTO. Highest volume dealer for a reason. These people care about getting you the best deal. Don't waste your time anywhere else.

Manuel Sarkis

i have hard and bad times with service and with saler . i did mistake i bought from here . and didnt enjoy buying a brand new car. I got a lot of Unfaithful words that time dropped off my car in service many times . Dont buy car from here my experience with them so bad and loss . New claim today jul 29 . 2019 whene i bought car14 month still making smell when i was told them i don't want this car salesman he told me not possible . and they told me your car under warranty don't worry and after drob off almost 2 month in servis brand new car ! no salution and start with me Diseases and many friend they don't get in my car because smell whene driving i will find salution any way because you didn't want find solution you don't care

Kimberley Saumur

I was in for an oil change in March. I had another appointment scheduled and Ms. Daniela Carlucci made sure she would have my vehicle in and out fairly quickly so that I could make it to my appointment. Thanks Daniela, you're the best!!! I am rating you, personally, 5 stars!

Noa Araujo

I would recommend this Ford to friends and family! Their work is done very well and effectively. The employees are friendly, in particular Ozzie who really helped me when I was there for an oil change. Ozzie was really friendly and funny, really knew what he was doing and was a great help!

Rose Ramah

The staff at Yongesteeles are awesome!!! This is my second time dealing with Gagan Navani and his team. I love with my new 2021 Bronco!! Thanks again to the team at Yongesteeles.

David Holmes

I just got new tires for my fx4,i've always dealt with nav,for my up keep and quick response to my serviced vehicles both me an my fiance love the quality, the politeness, and treated just like family!! I also when i need a new vehicle such as the expedition or the navigator,we will again deal happily with rahual! It's nice to be trsated as a special person ...and a purpose to feeling not pressured into buying! It touches me deaply cause I'm in a wheelchair, and still treated with the up most respect,and kindness! Such a pleasent experience and look forward to further business in the near future!! David ????

Pina Mazzitti

Shazam at the parts counter AAAAA++++ very helpful in diagnosing my truck issue. Got me the part the next day and provided a diagram to where the part belongs.

Sheldon Socket

My experience getting my truck repaired in the service department was amazing. I was initially upset, because my three week old F150 Sport got rear ended. However, upon calling Navin, I was told my issue would be fixed right away. Navin was professional, and put me right in touch with the body shop manager, Maribel. Maribel’s team fixed the damage, and also detailed my truck, returning it to me as if it was a brand new vehicle on delivery day. Maribel also arranged a rental F150 for me to use while she fixed my vehicle promptly. Thank you to the Yonge Steeles Ford Lincoln Service Department! As always, I am pleased. UPDATE: I brought my F150 in for scheduled service and Hafiz was amazing in answering all my questions and making sure my car was serviced quickly. Hafiz is great, thank you sir

Betty Large

When travelling from out of town a headlight burn out. I was able to drive in and have the head light replaced within the hour at a VERY reasonable price. I greatly appreciated the quick, affordable and friendly service. Everyone was very courteous, especially Dino and the young man in the parking lot helping with directions!

jamie pardy

Absolutely the worst experience I have ever had. Everything from oil changes to dealing with issues on my lease. I have had better customer service from a used car dealership. Do yourself a favour and go somewhere else. Once they have your money they refuse to fix their mistakes.

Chengjie Wang (Ivan)

When I bought the car, they told me that I can get the basic maintenance like oil change there for lifelong free. However, after 4/5 times I got free oil change there, they forced stoping the free basic maintenance for me. Because they told me I need to do their suggested maintenance which I needed to pay hundreds but my car didn't need to, and then I wrote on the paper saying i rejected the free car maintenance. I feel they cheated on me at the first place. They was not supposed to say they will offer me a lifelong free car maintenance, but they couldn't do it. I feel very disappointed of them. Shame.

Michael Duarte

Today 04/27/2018 I picked up my Mustang GT Premium. DJ, provided me with exceptional service throughout the entire experience.. He is very courteous and always caters to the customer and he has always addressed all of my concerns. He is very punctual and a pleasure to deal with and most importantly he is always very honest and I appreciate the level of dedication that he provides to his customers. I purchased 2 vehicles this year from DJ and would certainly would recommend my colleagues to visit Yonge Steeles Ford. A job well done. I will certainly return to deal with DJ in the future, From the many cars that I have purchased over the years I have never delt with a better car salesman than DJ, My sincere thanks, Michael

Nima Inanloo

I got my 2021 F-150 today from Cyprus. Had a great experience here at Yonge Steele’s ford. Delivery process with Nina was very smooth and nice. Thank you for great service.

Brad Coutts

This dealership has been great to me. They were excellent when I first purchased my vehicle, and have been great ever since then. Dealing with Navin and his team in the service department has always been a pleasure. They have done great, honest work at a fair price. I would not hesitate to purchase another vehicle through these folks, and will continue to have my vehicle maintained by them. Highly recommended. I wanted to submit another review for the service department at this dealership, but google will not let me submit more than one review for the same business. I can however update this one, so here goes: I just had another great experience with the service department at Yonge Steeles Ford. Navin and Chris were great (as usual), but I was also introduced to Hafiz Syed this time. Hafix went above and beyond to take care of me and get my air conditioning working again. Everything from getting a rental vehicle to getting the repairs done was efficient and a pleasure. I will not hesitate to bring my vehicle back to these folks. Thanks again!

Southside Automotive Services

Lora from the service department was incredibly rude to myself over the phone. Making me feel as if I was not a valued customer after purchasing over $3,800 worth of parts, and needing to ask a very simple install question, which she brushed off and did not answer. Advising me "to call another dealership". Guess I will be calling another dealership when I need to order more parts. Very disappointed with the level of service provided! Keep up the fantastic work Lora and Team!

Nick F40

They gave me a great deal on a 2019 ford F150 but once I signed the deal they had no concern for me afterwards and getting though to the financing managers was a hassle. I was going through a lease transfer and it was like pulling teeth with them to get them to send over the lease transfer agreement and because of their lack of regard for me I lost out someone that wanted to take over the lease. I resolved this by having to call head office and complain. I also had a cracked light that needed to be fix and it took two days of calling to get them to set up a date to fix it so I ended up buying the light and installing it my self.

Ram Ramalingum

I just want to give a big thank you to Chris and his competent staff for another great service experience. Last week I was in and out fairly quickly for an oil change, tire rotation and lubrication of all the doors on my Escape.I would like to encourage everyone to continue the fine work.

Sudesh Dadd Dowlat

My purchase with Jason Joseph was nothing short of five star. Jason approach, warmth, and willingness to work with me made it one of my best vehicle buying experience. He has manage to keep that relationship going beyond the purchase. I would recommend Young Steels Ford Lincoln to everyone.

Oj Sidor

Thanks to Mark in Operations, servicing my F150 was seamless and enjoyable. This Dealership will always get my business even if it’s not the closest Dealership. Thanks for setting the expectation and understanding the needs of your customers!

Kai Wang

Very nice service. Thank you. The service advisor，Hafiz Syed is kind and friendly. He made me a good experience for this service time. Thanks again.

dimitri manikis

Dishant was amazing with the help of the purchase of my new 2021 F-150. Amazing customer service and professionalism from start to finish. I definitely recommend Dishant with all your needs at YSFL!

Jermy Abella

We purchased our vehicles at yonge steeles ford lincoln and Gagan Navani helped us out to purchased our ranger then he helped us to upgrade to 2021 f150! Go see him if you want to purchase a vehicle and thank you to the staff at service and showroom as well @yonge steeles ford lincoln #1 dealership ever!! Yonge steeles Ford Lincoln !!

Celo123

Vera Durasevic she’s amazing, very helpful, the best experience i ever had in my lifetime

Melvin Arquero

WORST DEALERSHIP EVER!!! I bought my Escape years back and they told me that i would get free oil change as long as i owned my car, I also purchased extended warranty up to 7 years with Roadside Assistance. A couple years ago, i was parked at Costco at Dufferin and Wilson and it wouldn't start. I called Roadside Assistance to have it towed or boost so that i can take it to the Dealership, lo and behold i was told my Roadside Assistance expired after only 3 or 4 years into my extended warranty. and it costs me about $400 to have my battery replace, this is also the place that costs me $100 to replace a light bulb (it took less than 2 min to change it, youtube). These dealership is great when you purchase your vehicle but once you do, their service dept BLOWS! they upsell on everything. After my 1st oil change, they said I need to have my engine flushed and do an alignment on my first 10K??? their promised of free oil change as long as you owned your car is LIE!!! i was told from my last visit that it will be my last free oil change, unless i do a $100 light bulb change! this dealership turned me off buying FORD forever!!!

Daniel Merenda

I bought a used dodge caravan from Yonge-Steeles Ford Lincoln and overall it was a good experience. Nino (sales representative) was very professional and helpful through out the process. My trade in broke down before the transaction was completed, which was unfortunate but after a discussion with the manager they were able to help me out a bit, which I did appreciate.

Bill Henneberry

" Dino, thanks again for the excellent service you provided me. You went above and beyond to make sure I was continually informed with the repairs of my vehicle. You called and emailed me (exactly like my wife does) to follow up with me! LOL that is a good thing! I have to say “That is SERVICE”. I have been a client for years and that alone will keep me coming back. Enjoy your day! "

Mohammad Alomar

Great purchase experience. I bought many trucks from different deslerships, but this is the first time at Yonge Steeles Ford and l received the best service ever from Emad Barsoum, very honest helpful and ,knowledgable and he guided me to the best truck for my business needs. I suggest to go to him specially for all your truck needs.

Daby A

Been bringing my 15 EcoBoost here for service since I bought it. Service was pretty bad. My agent was Ravi and he would never attend my calls or call me. Didnt really seem like he cared. Had to get part of my engine replaced and took 6 months. Didnt have my car all summer 17. But this all changed when my boy Pat came in. Dropped my car off overnight. Get a call at 8am. My man woke me up but did I care? Hell no. Calls me later at 1 PM saying they fixed the misaligned hood from engine repairs and did my oil change for 5 bucks. Shout out to pat.

Thys Anthony Drost

Everyone here is absolutely wonderful. So helpful and assuring. Nina, Mark, Raj, Que & Haroon are an absolute joy to deal with! I would definitely recommend to anyone looking to buy a new or used Ford vehicle!

Lisa Mio

My brand new Aviator was brought to this dealership by Lincoln Canada for warranty repairs. It has been there for 2 months. Apparently we have a client rep named Brittney. Only spoken to her once. She was supposed to email an activity report on the car, in April. Never has. We have left MANY messages, never returned! The service manager returned my call once to say he was having the car Diagnosed and hopefully would be returning the car the following week.. that was 3 weeks ago. Again have left several messages. None returned! The absolute worse Customer Service I have ever had. Plenty of other Ford/Lincoln dealerships to deal with that have far better Customer Service!

Bio Chem

So I'm not one for doing reviews. But the service that I have recieved at Yonge Steeles needs to be told. We as customers are quick to complain when things go wrong but not as quick when things go right. Well I can let you know my experience started with Joe in service the I had the pleasure of dealing directly with Tony the mechanic who took the time to explain what the problem was and what was going to be done to resolve the issue. Upon going to get my Truck after service Joe was gone for the day and I dealt with Ravi in his place. I can say that from start to finish my experience was amazing. Thanks to Joe, Ravi and Tony the mechanic I was left with the feeling this will be the only dealership that services my Truck from now on.

Giancarlo M

I just want to start by saying Shazam at the Parts department is always the go to man. I have bought hundreds- maybe thousands of parts through him and he has always helped me with the best service and quick turnaround. Thank you to him and the rest of the team at the parts department, the best parts dept in Canada !!

John Kalimeris

Quoted me $3761.00 for a part, another Ford dealer quoted the part at $463.00. I also paid almost $400 for diagnostic and received a hand written piece of yelllow paper with some part prices and "may need" items.

Shimmy Brandes

Nina helped me during the delivery and set up of my new car. She was professional, was familiar with all its features and generally extremely helpful. Thanks for making it a great experience.

philippe hebert

Bought a beautiful black Mkz from this Lincoln dealership. Both DJ and Karan went out of their way to give me great service and finance. Drove 650 km to pick up my Lincoln and would recommend Yonge Steele’s Ford Lincoln. Great dealership with good honest people. DJ is a great person and also very patient , believe me !

Mohit BBC

Thought i would update this post as i just traded in my 2019 Navigator for a new one and also traded in our explorer for a new 2020 Aviator. The process of trading in, buying and leasing is made so easy by the whole team. Literally just discuss the values and the next thing you know they are dropping off/picking up both sets of cars in Windsor just a few days later. thanks to the whole team again! Old review: I dealt with Sumit when i bought my 2019 Lincoln Navigator. The process was made easy from start to finish. From the time I test drove the truck, to when they delivered it to my home was seamless. The communication, knowledge and focus on customer service was amazing. Thanks for the great experience!

Zorawar Dosanjh

I recently visited Yonge-Steeles Ford Lincoln to get the oil change done for my Lincoln and was so obliged the way my new friend Mark Silverman dealt with me. It’s the world class service I have ever got at any LINCOLN dealership, I have ever been to. I would definitely recommend this dealership to everyone I know and would come back here for any vehicle I would purchase in future. I am loving my vehicle more than before. Keep up the good work my NEW FRIEND. All the best !!!!!

tamra patenaude

I bought my car a year and half ago. Sales rep was great, we really liked him. Since then dealing with anyone has been a bad experience. Service department is rude - no customer service skills at all. I have left messages and no one returns the calls. No one wants to go out of their way to help you, definitely do not feel like they care. Wait times for scheduled oil changes are ridiculous. My last vehicle was bought at the Ford in Scarborough and was a totally different experience. I will not buy another vehicle from this location.

E Bess

Saw an ad for a car that this dealership was selling on carpages.ca but the ad had no price and said “ contact us for details”. I then emailed and went on live chats with workers from the dealership regarding the price of the car and every time I got an answer back basically saying “we will contact you about it”. I never heard back from the dealership regarding the price of the car or anything and it’s been quite a while. Like how hard is it to tell me the price of a car you guys have listed for sale.

Loyal Green

I got the first 2021 F150 here at Yonge steeles Ford and I am so pleased with the process. Special thanks to Cyrous and Gagan. Great experience

mike facchini

Service team here is on point specifically an employee named vera durasevic she's the definition of above and beyond for a customer

Racheal R

I was nervous about booking an appointment with dealership because of the reviews on here but it is the closest to my house. My appointment was for 8am, when I arrived the service department was so busy I had to wait for 15 minutes to see an advisor (Lana - who is amazing!) I left my car and went home. They called me once to confirm the service I was looking for based on a light that had come on while I was driving. within 3 hours of dropping it off my car was ready. They didn't push anything that I wasn't looking for. Waiting for my car was a bit longer than what I have previously waited at other Ford dealerships but it was also a Saturday and it was very busy. Overall I had a great experience and would go back there

Nixon Llovido

I purchased my ford ranger here,Sumit and" the man Gagan" helped me,a million thanks to Justin and Cenon as well,i'ved never seen such a good accomodation,thanks to Yonge Steeles Ford Lincoln !!!

Allison Smith

I brought my car here to service for an oil change and never in my life have I had to wait 4 hours. Not to mention when I came to pick up my vehicle somehow no one knew where my keys were located. However there were two younger males one had braids and the other had somewhat of an afro approached me and ensured that they would take their time to locate my vehicle. They found my keys and even brought my car to the front for me. After all my trouble they offered me extra floor matts. They showed me professionalism and the customer first policy. I thank these gentlemen for their help and making sure my concerns were resolved.

Jeffrey Schwartz

Julian did a fabulous job helping us purchase an F150. He got us a great used vehicle at an amazing price. He was incredibly helpful in working through the process with us and looking into/answering all our questions. The other dealership staff were also very helpful and provided great service. I wouldn't hesitate to purchase another vehicle with Julian and at this dealership.

donofrio91

Great experience with this dealership, Joey made sure everything went smooth and got me the best deal. He’s very professional and easy to deal with. make sure you go see him to purchase your next car, you won’t be disappointed!

FrancRoss Aceto

Just took my car for regular maintenance. Dealt with DINO, professional and helpful. Great customer service. Provided me with a rental and was really knowledgeable. Down the road thinking of trading in my car for a bigger SUV. Paul was great to deal with.

Dugald Maclean

Had a great experience purchasing a used vehicle at this location. Julian spent considerable time with my family making sure we were happy with the purchase and understood all the features. The speed of communication is exceptional and all the staff we encountered were polite and knowledgeable. This was by far the best dealership we visited in our search for a new vehicle.

David Ceolin

Had a great experience leasing a new vehicle at this location. Jason spent considerable time with me making sure I was happy with the lease and understood all the features. The speed of communication is exceptional and all the staff I encountered were polite and knowledgeable. This is by far the best dealership and why I continue to lease from Yonge Steeles Ford. Thanks again Jason.

Richard D

Hi there! I bought a 2016 Ford F-150 from Yonge and Steeles 3-4 weeks ago, and let me tell you, unlike all these reviews I had an outstanding experience! So first I was nicely greeted by about 10-15 of the staff and they all made sure I was being dealt with, had big smiles on my face and made me feel extremely comfortable. They asked me if I needed anything and constantly made sure I was attended to. The salesman was extremely professional, dealt with me in a great manner and made me feel like family. Their pricing was outstanding!!! Only 300 less per month than anywhere else! So overall great. Now as for these other reviews I know that every month they need to move a minimal of 500 vehicles meaning on the low side 500 customers are leaving with a vehicle, the reviews were written within a two year period let's say so 12*500= 6000 a year times two which is 12,000 customers on the low end leaving with a vehicle so let's say even 100 were unsatisified so 100 over 12,000 so in reality this dealership has an 83-90% satisfaction rate and to be honest the people with the poor reviews seem to be the pretentious people with no manners that nobody likes anyways! Cmon that's fantastic nowadays!!! Easily the best dealership on the planet and highly recommended!! Keep up the great work guys!!

N K

As I was pulling into the location, I saw a beautiful orange truck on display and knew this is the car I wanted, and bought it right away. Thank you to Monica & Sunil for the amazing customer service and helping me get the car I drive today.

B Pel

I recommend staying away from this place. I went in there with a family member to pick up a brand new vehicle and to inquire about another one. The initial impression was pretty good - we were greeted in a very professional way by the receptionist and a few minutes later, in the service area, by a member of the service team who went out of his way to ensure we were comfortable and taken care of. And then, we talked to the sales guy delivering our vehicle. He was rude, had ZERO knowledge of the vehicle I was inquiring about, and every time I asked a question he didn't have an answer to, he kept getting more and more annoyed and aggressive. So I gave up on inquiring about the vehicle and started focusing on our delivery. This is when the sales rep began making additional requests for items that were not a part of the trade-in deal and at one point, refused to deliver the car. He even wanted to keep my relative's cell phone to make sure we would bring the items that were NOT a part of the deal! After some arguing, my family member managed to get the car released. Oh, did I mention the car wasn't ready to be delivered when it was supposed to be? Even though it was all arranged six days prior. So an hour later, the car is finally ready. I inspect it thoroughly and find eight scratches on the passenger side! This is a brand new vehicle and is delivered damaged. Absolutely amazing. My relative was so sick of problems with this place at this point, that ended up accepting the vehicle the way it was just to avoid any further conflict. So yeah, I will never be doing business with this place again.

Raz P

I bought my car in 2014 with the agreement that i would receive free oil changes for the duration of my ownership of the car (Value add service offered during sales). For the past 4 years this has been the case until my most recent visit of which i was told that i will no longer receive free Oil changes unless i do my maintenance with them as well. I understand that new Management is making changes moving forward with new customers, but if you want to dishonor an agreement made with your previous customers that then puts me to question what else i can trust at this dealership. Anyway, I will be taking my oil changes to my local mechanic, I don't really care about the money, i care about the principal that an agreement made with me was broken after 4 years.

Charles Amyot

Great price and no hassle service. Now bought 2 trucks off of D.J (Daljit) great sales representative. Always works hard to get the best deal and maximum value for my trade in. Definitely recommend D.J as a salesperson. Overall very happy and will buy my next truck from him.

sandy mcendoo

Re. John Mac Donald.... I just purchased a 2020 F150. Was a great experience dealing with Emad. He found me the exact truck I was looking for. He was very patient and professional. I would highly recommend Emad's services.Thanks again.

Don Kim

The past 5 months of my experience with this dealership, I am so disappointed and regret. I purchased a brand new 2019 Transit van in May 2019. A few days after I picked up, I found two problems with the vehicle and reported it to the dealership. 1. The van's side door doesn't open or close normally. 2. Only one part of the van's side door is repainted and it's different from the original paint color. What really frustrated me was that the dealership promised to solve these problems, so I took the van to the dealership more than 10 times, but my van is still in it's original condition there's been no result for 5 months... I don't think they have the ability to solve the problems. I believe every customer should be treated courteously, professionally, and with integrity!

Wilma Lalonde

We bought a brand new ford escape from this dealer.. it's great so far..lana our customer service was si awesome. She sure us an asset to the team..very professional..thanks again.. Paul &lana

Chelsea Crothers

I called to get wind/rain deflectors for my Bronco Sport, Shazam was super helpful over the phone, he was quick to respond and follow up via email afterwards. I am happy with every experience I have had at this dealership, including working with Benny with whom I bought my Bronco Sport from. Everyone is professional, helpful and responsive. I highly recommend this Ford dealership.

Pratik Sunal

Bought my Ford Mustang a few years ago and the service I received then was great. Upon purchasing the vehicle I was told I would receive free oil changes as long as I own the vehicle and for the first year I had no issues regarding that. After the management change they are telling me I need to get my services done at the dealership in order to receive my free oil change. This was not part of the original agreement with my salesperson . I would not pay a arm and a leg to service my car at the dealership just for a oil change. Furthermore my last visit for a oil change I was told I need to book a appointment and another representative told me that I didnt. Wasted my time to come over just to get sent back. Complete waste of a customers valuable time. Horrible experience here.

Daniel Rodaro

The experience at Young Steeles Ford Lincoln was top notch. As soon as I walked in they greeting me with open arms and treated me like I was family. Sumit, Nina and Gagan assisted me throughout the process of my new vehicle journey and I can't say enough good things about them. Would definitely recommend all my friends and family here! Thanks again young Steeles Ford Lincoln!

Gerald Uchman

I was out of town when I had a sunroof issue on my F150. My sunroof was stuck open due to a broken glider! A dealership a couple of hours out of Toronto wanted a small fortune to fix it. Further more, they could not fit me in to look at it for a week and advised the assembly could take a month. I pictured a lake inside the truck by then. They further told me that the assembly was difficult to get (one customer waited a month) and the glider only was not available anywhere in North America. One call to parts at Yonge Steeles and Shazam sourced the sunroof glider I was looking for. I drove down, got the part and I installed it that afternoon with the help of my son and youtube. Job finished. Shazam came through with the parts! The repair was done without the need to replace the entire assembly. Thanks Shazam!!

Corinna C

I just leased a 2018 Ford Fusion. DJ is the kindest and most honest sales rep I have ever dealt with at Yonge steeles. We have purchased vehicles there for the last 10 years and my dad recommended DJ to me my dad also purchased a car from DJ about a week before me and had a wonderful experience as well and DJ did the work for my car to find me one and get me close to my current price before I had even decided to bring my previous car in early. He was very patient with me and there was no pressure. He had my car ready for pick up in perfect condition and any little imperfections were cleaned before I took it off the lot. His patience and attention to detail will ensure I continue to go back. This is the kind of customer experience that everyone should experience. From every sales rep who works there. Thank you DJ for my new car I love it!!!

Adam C.

Parts department has outstanding service. Spoke with a gentleman name Shazam who went above and beyond to help me source and order an aftermarket bed liner over the phone for my 2010 F250 because Ford had discontinued making them. Pleasant and painless experience!

Emil Pironkov

This has to be the worst dealership I have ever been too. I had been leasing f150's from them for 8 years and I have only been disappointed. I had a 2013 FX4 in the second year of leasing, as I was driving my back window just shattered for no reason. I took the truck in and Yonge and Steele's Ford replaced it under warranty. 1 year later the exact same thing happened! I took the truck to Ford and was told that the warranty is over and I had to pay the $1800 bill to fix it. No one at the dealership seemed to care about my issue and if I had a child in the back, I was left to deal with this problem myself. I spent over a month going back and forth with Ford Canada about the issue until they agreed to pay for half of the window cost . No one even tried to help me about this issue, when I asked to speak with the manager, he took me in the back of the shop to speak. Assuming he didn't want any customers to overhear that there's nothing they can do and incase I would have made a scene. A few days ago I went in to see about getting a new truck lease and was given some numbers that seemed quite high considering that I have been with them 8 year. After much negotiation I was give a guaranteed rock bottom price . I told them I would think about it. I went to a different Ford dealership and asked to get a quote on the exact model I had picked at Yonge Steele's and not only was the price $30 a month cheaper I also didn't have to pay the $3000 deposit the crooks at Yonge Steeles were asking for. I ended up saving over $4000 on a 3 year lease just by not going to Yonge and Steele's and getting ripped off. If your thinking of getting a Ford truck, don't make the same mistake I did. Find a dealership that aims at keeping their customers happy and not just making a sale.

Sahul Rateja

I’ve been looking to own my first car for sometime now, visiting dealerships on my off time and was referred to visit Yonge-Steeles Ford Lincoln and speak with Sumit Kapur. Right off the bat he understood my requirements and provided me great options to choose from. Sumit went above and beyond to find me a brand new Ford Escape that fit my budget. The level of service I experienced was phenomenal, from the moment you walk into the dealership, you are warmly greeted and looked after right away. Sumit helped me out immensely in regards to any questions I had, guidance and knowledge of all the features of my new car. If you are looking to purchase your first car or a brand new one I highly recommend visiting Yonge-Steeles Ford Lincoln. Thank you Sumit!

Cottage RiceLake

After one year shopping/researching, finally I bought my F150 from the Yonge Steels Ford and extremely satisfied with it! My sales is Gloria and she is so nice and easy going. I 100% recommend this dealer/sales to anybody who is looking for a truck.

Eddie Cipolla

Just wanted to give a HUGE shoutout to Brittany Parsons in the service department.! Thank you Brittany for looking after me!! Just when you think theres nothing anyone can do, Brittany and the service department staff took care of business. Thank you for taking the time and taking care of my truck!! Cheers!!!

greg harmandayan

Nina was awesome and patient with my never ending questions and missing application pieces. She made the experience truly enjoyable which I have never had when purchasing a car. Thanks Nina!

Megan Nievales

If your’e planning to purchase a vehicle go see Gagan Navani and Sumit Kapur at Yonge steeles ford lincoln ☺️ they are the best!!!!

Nabila M

I have always had good experience when taking my car in for service. This is my second Ford vehicle I own and the service is affordable. The service is always done with high quality, and Hafiz is a great, friendly, polite service advisor, and so is the service manager Mark, he is a great and friendly.

Sergui Lapine

Nash was the best manager I have been dealing with and got a great deal from him. Nina was the best girl in the dealership they looked after me and did great on the delivery process . Can’t as for more. Thank you very much for all the help and see you soon. Yonge Steeles rocks so do you Nash and Nina

P D

This is 2nd time I have contacted this dealership for new F150 Truck, Last year before I got my lease from another dealership cause my friend got his truck. and this year again I tried just to give them 2nd chance. but seems like sales guys here are not here to help customer but instead here to rip them off by using dirty sales tactics. we all know that currently shortage of vehicles in market this dealership are taking full advantage of it. I contacted dealership via web and they assigned me sales guy, whom I have spoken to provided all details which he asked and requested him to call me back with update, 2 days passed and no phone call, I sent text no reply. I called and he said " oh the payment you are paying we cant do it. " I said at least have some curtesy to call me or text me and mention same thing. well, one thing for sure, not buying from them. and if you are planning to buy, please avoid this dealership. as they had reputation to provide good deals, now according to me is reputation for ripping off by using word GLOBAL SHORTAGE.

justin O

Absolutely the worst dealership ever! Sold my mom a car added 5 additional warranties on to bump up the price then when confronted the guy was fired and it was reversed we had a problem for The last 5 years with this car constantly bring it in for service not just recalls but just problems in general and they don't care about their customers. Sad part is Ford Canada is just as bad steer clear of Ford and this dealership nothing but big scam artists taking advantage of elderly people they should be ashamed!

Sheena

I had a great experience getting my 3rd vehicle at Yonge-Steeles Ford with Dishant. He and his team made the process so smooth. He has a great and caring personality. I would definitely recommend Dishant to my friends in search of a vehicle.

Michael Slowly

I visited the showroom last week, and to my surprise the secretary looked happy to be working there... she was attentive towards me as soon as I walked in while she managed to help fellow coworkers and answer phone calls simultaneously. Previous times I have been in the showroom I was ignored by a disheveled elderly lady who proceeded to screen me by putting the temperature reader directly on my skin multiple times, and previous to that a rude girl who was short with me and seemed to be miserable working there. After having some brief conversation with the secretary I was shocked to hear she was new to the business as it seemed she had been here for years based on her customer service and ability to maintain her composure in a busy environment. If I was the manager I would consider having this young lady as the face of reception day to day, or hire someone to match her aura. Thanks Katie!

ElHuge

Thanks Dishant, it was very easy to get my new car. We are very happy!

Jaspreet K

Wonderful experience during the entire process of purchasing my very first car, the Ford Focus electric car !! Rahul was my salesperson and he was not only very informative but very patient through all my questions and concerns. During the delivery, Sally was very courteous and knowledgeable about my new Ford vehicle. The whole process was very smooth and I'm really glad I bought the electric car !!

Ravi Itwar

Excellent service from mechanic kevin koo and service manager Chris and Sonia in admin and shizam in parts had a issues with my continental they went out of there way to help me as always

Bita Afghani

Its so upsetting. After four months of back and forth finally the car put me in the road . Such a strange coincident that exactly the day my car was towed to the shop the new engine arrived. They knew the engine has serious problem from the beginning but still put me and my children in danger and let me, a single mom, drive that car . It's terrible. I'm shaking from the time I understood how dangerous it was.

Kay Marchan

I dealt with Monica at Yonge-Steeles Dealership and was an awesome experience. She is so easy to deal with, polite, answers my questions fairly, really knows her job well and last but not least, she has a contagious smile. Thanks to you Monica, I am getting a new F150. Monica is of course highly recommended.

Tom Chan

I decided to call this dealership up for service based on the reviews, but the customer service I received over the phone was condescending and rude. First I was told they don’t schedule appointments for new customers and I just need to attend in person with ownership. I was then asked for a recall number for my vehicle, and when I said I can only provide the VIN, the employee blurted rudely, that was what she asked me for. If not booking appointments for new customers is how you do business, that is fine, and I may have considered attending and lining up. However, you have your rude employee to thank for you losing a new customer.

cindy friesen

Thank you to Mark Silverman for contacting us and finding out what had happened. He followed through promptly on the promises that our sales person made. Mark was easy to work with and delivered on thoses promises very quickly. Thank you for taking my review seriously. I would recommend Mark to my family and friends.

Tyler Dvernichuk

I recently purchased my 2018 Ford F-150 from Yonge Steeles Ford Lincoln .l had the pleasure of having Sara as a salesperson . Sara made buying experience amazing , when my truck was delivered there were some accessories and things that needed to be added so it was going to be alil bit longer wait .. I let Sara know I wasn’t very pleased with this wait time ... Sara was able to work her magic and get me my truck days earlier then expected !! Thank you for a great buy experience Sara will gladly recommend to friends and family

Daniyal Khaleghi

I got my first Mustang my first car here at yonge steeles Ford. I am so excited. Thank you for the great and fast service. Especial thanks to Gagan, Roy and Nina. You guys are amazing.

Ricky Singh

" THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED." This sentence is the only way to describe this dealership. I have personally bought 3 cars myself and through my family and friends, we have bought a total of 10 vehicles in 2 years. From beginning to end, the service provided from Rahul ((Sales Manager,) to Navin ( Fixed Ops Manager) is by far the best I have ever experienced. Being in the customer service industry and employing over 308 employees, I would gladly steal these 2 men at anytime to Join my team. They are that responsive. Yonge Steeles Ford clearly is a team of people that know what they are doing. I could have taken my business anywhere else. But because of Rahul and Navin, I will only come to this dealership. Regards Ricky

Steve Levick

Had a great experience at Yonge-Steels Ford today. Started with a great check-in by Dino in the service area. He was very helpful and explained everything I needed to know about my service appt. today. Great touch having the business offices available in the waiting area as I was able to get a lot of work done. Thank you to Gagan Navani for creating a great experience while getting my Ford F-150 serviced at your dealership!

Zibi Targ

That shop foreman, Wojtek Kotasinski, is one of the best in Canada by far. Fast service, amazing people skills and someone who actually knows what he is doing. Ivan, the service adviser is a good person who is quick, efficient and and reliable. These guys did great service for me which would take other dealerships days to do but these guys are very quick and on time Thank you guys very much for looking after me and my Ford F150. PS: Thank you mechanic who worked on the car. Everything is the way it is suppose to be.

F Z

My Focus ST was working fine until I got a recall letter and took it here. After the recall the told me that they ran a diagnosis and they charged me 600$ for the engine. A month later the check engine light came on, they charged me another 800$ and said the car is in perfect condition and I'm set to go. Once again the engine light has come back on and my cars performance is awful. I took the car back emphasizing that all was fine until I brought it for the recall. The manager Mark, said they ran a diagnosis and there is a problem with the exhaust and they can't do anything about it. After charging me 1500$ for useless diagnosis which made it worst than its previous condition, now they can't fixed it. Wasted my time, my money and broke my car.

Alvina Shvab

We had a great experience buying our new Ford Explorer ST at Yonge-Steeles Ford. Special shout-out to Dishant who was very transparent, knowledgeable and easy to work with from start to finish. He provided us with a thorough overview of the vehicle in the showroom and spent an extensive amount of time explaining all the different functions and technical details while we went on a test-drive. Dishant went above and beyond on every question we had and at no time were we pressured into the sale or rushed. Our vehicle was ready for pickup in just couple of days and we’ve been enjoying it for about a week now. Would definitely recommend this dealership and especially Dishant!

F8 world

Hello, Its my pleasure to share my service experience here . I bought F150 here in 2013, get oil change since that time here. I got very bad experience before, technician did not tight the oil pan screw. oil slow leak, took me two weeks to figure it out. engine light was on, truck cant drive. its nightmare! last time I came back for oil change , Costin showed me how nice service right now. I even start thinking to replace my truck to 2021! keep going! Costin!

Luciano Di Girolamo

Great dealership, with excellent service, highly recommend!

Ed Freeman

We are from Grimsby, ON and have heard nothing but good things about YongeSteeles Ford. So we made the drive and I can honestly say it was worth it. Gagan and his entire team made us feel like part of the family and went above and beyond to make our car shopping and the purchase of our Explorer ST a pleasant and easy experience. We would definitely recommend them and look forward to our next purchase. IMG_8276.jpeg

Sweeny Kapoor

I am happy with Ford services. Every time i go there , I receive amazing service and professional assistance. Special shout out to Mark Silverman who is always helpful and has a great attitude towards dealing with every client . Also I enjoy the waiting area with a coffee and feel very comfortable while waiting for my car service. ????

Frank Zhang

I bought a new escape 2018, and found transmission oil leak only after drive one day! I went to young/steels dealer, they fixed and also provide me with rental car. although I am very upset with my new car, how can it leak with only one day driving? but I am still happy with the dealer service.

Yuanzhu Yang

Very good purchase experience, thank you Bill Wu again, help me with my brand new F150 ecoboost, and gave me good trade in value on my honda. I will buy another F150 from Bill Wu in next few months, Thank you ysfl.

Gary Mark

Looking for 10 stars :). Today I picked up a new F150 (for my second time, I bought my previous one here too). I was treated like gold, and the entire experience was top notch. Pavlin took the time to ask what my needs were, and got me a great deal on a great truck. When I came to pick it up, being a Saturday just after lunch, he was of course working with another customer but took the time to come out and make sure I knew he would be right with me. Enter Marlee who stepped in, and got all of the paperwork signed and out of the way so I did not have to wait. She then came out to the truck and showed my wife and I what was new compared to the truck we traded in. I have attached a picture to my review. This picture is over the door at the entrance to the showroom floor. I can attest, this team not only puts this on the wall; they live by it. One hell of a happy customer here (again). Thank you guys.

Anga

Today October 28, 2021. I had an oil change, fuel injector cleaned and cabin filter replaced at Yonge Steeles Ford. The service representative was Hafiz Seyad, he provided excellent service. My car was serviced quickly and my car is running well and smoother than prior to service.

Daniel Lazar

Worst people to deal with. At the time of purchase, as part of the negotiated price, they promised free lifetime oil change. Later they changed their mind to the end of the booklet. Also, their attitude is very disappointing. Overly aggressive and disrespectful. Never trust them. I would give zero stars, but this is unfortunately not an option.

Jim Wright

Dino is the most amazing service advisor in the history of Ford. If you want someone who is helpful, kind, and knowledge please see Dino. Loved speaking with Ozzie and Marlee. GREAT customer service! Gagan you have a great team!!

Shuhao Liang

The sales I meet in ford Dishant is really professional, responsible and well organized in doing all the jobs. Offered me an nice pricing and I finally get my dream car Bronco, and I will definitely recommend Dishant to be you salesman????

justine corpuz

Purchased my truck 2021 f150 ! Gagan navani, sumit kapur and roy are so helpful. If you guys planning to purchase your first vehicle or dream vehicle go see them they would love to help you! ???? YONGE STEELES FORD LINCOLN #bronco ????

David Watson

Bought my new F150 here. Sumit was amazing to talk with, gave him a few “wants” for the truck , and a couple of “would be nice”. Within a day, he called me with the wants and would be’s perfect truck for us. Karan in the business department was great dealing with. Overall buying my truck here was a fantastic experience and I can’t praise them enough for friendliness, ease of talking with them and no pressure sales. Thanks much Yonge Steeles, and a huge thank you to Sumit!!!!!! David

Rob Dell

I just purchased my second F-150 at this location. Had the pleasure of dealing with Julian. Not only did he make the experience great, he got me the best deal. Julian was very knowledgeable about the product and catered my needs until he patiently found me the right used car. I will be back 100% to see him in the future and also recommend him to others. Thanks for the easy and effortless experience.

Leo K

By far the best Ford dealership I have ever purchased a vehicle from, Dishant is a pro he promised and over delivered, Lidija was very helpful and made the administration process painless. I would recommend anyone looking for a Ford to visit this dealership great experience!

Yafa Zec

Went in to Yonge steeles Ford just to get a quote and walked out with a brand new car! Got an amazing deal on my new vehicle. The staff and service was great too. Will definitely refer them to friends and family on future purchases for vehicles.

Cristina Mae Menor

“Thank you Mr.Gagan Navani for the help Youre are the Man” #YSFL #1

Judy Okurily

Im Pete, Judys other.Ive been dealing with Yonge Steeles Ford for a long time . I have purchased over half a dozen vehicles over those years you not oniy get a great deal on vehicles but the service on those vehicles is second to none. I just call my service advisor Ivan Cristofoli and tell him whats wrong or if i just need maintenance and he lets me know when to bring it in. My mechanic Tony Santoro is the man. He takes care of my vehicles. You have to have people you can trust to work on your vehicles .they tell you what is needed if any. As long as i have people like that i will be a customer for even longer. Thumbs up for Yonge Steeles Ford.

Rosana Roza

I really like to do business there and Emad #FordbyEmad is excellent professional, attentive and patient, who helped me to found the good deal $$$. Thanks a lot!!!

Dean Tally

After a long wait my 2021 F-150 Sport is finally here! Had a great experience dealing with Sunil as he made sure everything was ready in time and even went the extra distance to fly back to province to hand me the keys in person. Always a pleasure dealing with him and recommend Yonge & Steeles Ford Lincoln to anyone that wants a great experience getting a vehicle. With this being my third truck from this dealership, I have had nothing but good things to say about this place. Thanks Sunil!

Frank

Dealing with The staff at Ford Lincoln was a pleasure. All my questions were answer starting from the start with Dave, all the way to the financing deprtment(Sara) and setting up my vehicle with Lana. It was very please with the customer service you all provided. Thank you so much. Keep up the good work. ????????

Dolores Cece

My boyfriend and I recently purchased a vehicle from Roy Lichtinshtein at Ford Lincoln Yonge-Steeles. We are extremely happy with the great customer service and found Roy to be very knowledgeable regarding Mustangs. We had visited several dealerships prior to this one and no one was able to assist us in finding what we were looking for (2020 Mustang GT in the colour and package of our choice). We think that Roy is an excellent sales and leasing consultant and we would highly recommend him. Thank you again Roy for making our Mustang purchase easy!! It was nice to finally meet a nice sales person who knows his stuff but does not come across as pushy. Keep up the great work. We look forward to doing more business with yo in the future. Sincerely, Dee & Norris

Vitalii Novokhatnii

Don't want to say about people working at this dealership but for one person only. Very disappointed with sales person named Gilles Lefebvre. I bought F-150 two yeas ago through him. I was new to country and didn't know much about the process. Neither my English was good at that time. He arranged financing for me for 4.69% per annum from some bank. He "forgot" to mention that Ford financing was available at 0% at that time. It costs me now around $2,300 extra every year. For two years it's $4,600 that I didn't bring to my family. I put $20,000 toward my purchase. So I was eligible for Ford Financing. I'm sure he gets paid for "deals" like this from that kind of financial institutions. Otherwise I don't see the reason. He also charged me extra for things that usually comes with car like rubber floor mats. He charged me for wheel well liner but it was never on the vehicle. So I do not recommend to even talk to this person. Shame on him. I hope not all of the sales man like Gilles. And I hope he is not there any more. But I'm not going to buy from this dealership anything anymore. Considering upgrade my truck for higher trim level. My advise for everyone Please see what you sign and read everything carefully! Your trust will be used against you :(

Adrea Fink

My name is Ben and I'm writing this under my wife's gmail account. I would like to give my recent experience at Ford a rating of ZERO however a 1 star is the lowest rating option they have. I just spent the last hour writing up my detailed experience only to discover I have exceeded was past the character limit. Over the span of 2 days and 15.5 hours later I left ford wondering how I could ever return for service or lease a new truck with them. I came in with a flat tire and left that evening with what I thought was a fixed tire. On my way home I noticed the PSI counting down. I pulled over and put my head to the tire and I could hear the air draining quickly. When I left the delarship the PSI said 37 and when I returned 20 mins later it was reading 22 PSI. Daniella Carlucci was the service consultant and she was helpful. However Wazu the technician and manager Mark Silverman had every excuse in the book. I came in the next day at 830 and at 4 when my truck was finally ready I found 3 tires in the back of my bed. One of them was my spare tire, and my receipt says my spare was reinstalled under the truck. The other 2 tires were the ones they took off my truck. I had no choice but to replace 2 tires because one couldnt be plugged. I dont understand why they would try getting rid of the garbage in my truck. I paid $410 for 2 new tires and the ladies behind the cashout counter had no problem charging my card but nobody was able to assist me for my $35 refund for the failed plug the day before. I was promised a refund and told to come back on Tuesday, as today is Saturday, because that would be the earliest time that someone competent enough was in to process a refund. I would like to share my story in full detail with you guys and Im waiting patiently with your response on how to do so. Until then, Ben

Qin Dong

Thank you Bill Wu, I just pick up my brand new 2022 ford explorer XLT, Bill helped me a lot, thank you very much. I love my car. thanks a lot.

Chirag Gangwani

Dishant was extremely professional at the dealership, he ensured all my expectations were met in the best possible way. Being a new immigrant in the country, I was hesitant about buying a new car, he made sure that the whole process was comfortable for me. Totally recommend this dealership and dishant sardana in particular.

dk exchange

Happy with my 2020 explorer. Great team work especial thanks to Nina for her. help and DJ for great deal. However, the service department is HORRIBLE. The don't book any appointment and this is just a waste of time. To get a FREE oil change, they force you to rotate the tires and charge you for it. If you refuse the rotate tire, you will not receive the free oil change. Different personnel give you different pricing for the same service. There is no consistency among staff. I hope this feedback is received by the management team and they correct the issue and culture of the dealership, poor customer service.

Ray Leblanc

I had the best experience at Yonge Steeles Ford . I picked up my Ranger today and I am so happy. Que and Nina are the best in this dealership. Good deals. Thank you guys.

Ajit Baijal

The customer service level of Sumit Kapoor at Yonge Steeles Ford was above and beyond my expectations. He is such a gentleman that you just want to leave a review for him, even if it’s your first review ever for anybody. Sumit then introduced me to Mark Silverman in the service, whom I met as I had to get my wife’s car serviced too in the mean time. Mark is a genuine person who made sure that when I leave I am HAPPY & SATISFIED. I think it’s rare to get best from both Sales and Service at any car dealership. I am sure that this dealership has got many Fans like me. :) Thanks guys.

Fran Cha

We visited this dealership a couple of times. It was was always a good experience. The sales person, Mr. Gilles Lefebvre was friendly yet professional and his knowledge and attitude made our car -buying process a very pleasant experience.Thanks Gilles for getting us the vehicle we wanted and for making us feel valuable to your business. Your factual approach and the absence of pressure tactics made our getting into a new vehicle a really happy experience. Much appreciated.

Harland Staviss

It used to have the best staff in the service department, however there was a change in service managers a while back and since the change, service quality has gone downhill. I located the dealership where the previous manager is and now bring my car to him where the high standards of service at that dealership has earned my future service and new car business. Update; The way the people at Yonge Steeles deal with complaints is to ignore them after promising that they will look into it and get back to me. I wasn't given the courtesy of a response as what steps will to taken to earn my business once again. Not unexpected at all!! If I could I would rate at 0 stars.

Nick S

Was having trouble trying to find parts at another dealer. Was referred to Shazam in the parts department and he was AMAZING! Found all the parts I needed and had them ordered and ready for pickup within a few days. Very pleased with the service. This has been my go to dealership ever since!

Todd Hosmer

I recently bought a Vechicle from Jason. He was awesome. Extremely friendly, helpful and down to earth and on top of that provided great knowledge with regards to the vehicle. If anyone is looking to purchase a vehicle from Yonge and Steeles Ford and Lincoln I strongly recommend asking for Jason Joseph. When the Ford Broncos come out I’ll be going back to see Jason to get one. Cheers

Martin Russell

I first called Paul carlucci and they were extremely helpful right from the start. I got the truck I wanted with no hassle. Nina went through all the paperwork very well and explained everything to me. Overall my experience here was great Thank you.

Tania K

Brought my truck in for service and Daniela Carlucci was absolutely amazing!!! It was a pleasure dealing with her and ensured my vehicle issues and concerns were all dealt with and looked at in a timely manner. She is by far the best Service Advisor at this dealership that I have met in the last 5 years!!! ????????

Phil Dever

I got a very good deal whem I bought my SUV. Unfortunately the service department is slow as molasses. Absolutely ridiculous wait time just to get an oil change done. I have been waiting two hours and they still have not started. This is not my first experiemce with their service department. Had I known upfront about their service issues, quite frankly I would have purchased the vehicle from another dealer. I have had an excellent conversation with Mark and have upgraded my review. I certainly understand the situation service is faced with, when the dealership sells about 400 vehicles a month. Extremely difficult to service everyone. The oil change system implemented has improved the situation and hopefully rhis will continue. Thank you Mark

Ritika Singh

Thank you Yonge Steeles Lincoln for always looking after my service needs. My Lincoln MKC needed service and Mark Silverman went out of his way to accommodate our family even though we had no prior appointment. Our Lincoln was ready in an hour with a complimentary wash. Also had a chance to visit the new showroom. It is incredible!! The new service and sales staff are so kind and helpful. Already recommended two friends and will keep sending more. Keep up the great work ????

Michael Paradisi

If you're looking for a Ford, this is the place you want to deal with. Arya made the entire experience perfect from start to finish. I love the truck, but I already know I'll be back when my lease is up to pick up something new. Thanks Arya and YS Ford, you've earned a loyal customer!

FREEMAN FGTEEV TY

Howard Wagman was very helpful. My trade-in vehicle had a warning light go off 3 days before I was expecting to trade it in. So Howard arranged me for me to get a rental car from Enterprise at the Ford corporate rate for a few days. That was very helpful. Working with Yonge-Steeles Ford was helpful because of their huge inventory. I was able to get the car I wanted in the colour I wanted immediately because of their huge inventory. The pricing was very competitive and I am pleased with my vehicle.

F.D. BUNAG

This is a great dealership to shop around. Our sales consultant was D.J. and he was very helpful. We went to other dealerships as well but you can tell the difference on how they treat their customers. D.J. gave me the best deal compared to the other ford dealership that we went to.

M Ginsburg

I bought my Lincoln here a number of years back and have found the service department to have gradually gotten worse and worse over the years. When the business was smaller the service was great. Now you can't even get a call back from the service department. A few months ago I called for an appointment for an oil change. They gave me an appointment one month later. Nevermind, I took the car someplace else. Over the past week I have left three messages, including one for the Service Manager, in an attempt to get an appointment for an "urgent airbag safety recall." No response. Again, I will have to find another Lincoln dealer to do this "urgent" recall. Nice to know my safety and the safety of my family is such a priority. If I can't get my car serviced here why would I think about buying my next Lincoln from Yonge Steeles?

Jasmine Alexandre

This dealership is the ABSOLUTE worst. Avoid at all costs to refrain yourself from headaches. Their service is the most terrible I have ever seen. What’s the point in getting a car from there and not being being able to service it as required without them giving you headaches and lying to you all time? You pay for a service yet you don’t even get it. Save yourself your time if you value it and your money. These are the type of people that make you lose faith in humanity. They keep you waiting for hours and hours until they fix your car with the excuse of “we have other appointments as well” despite you calling weeks ahead and booking an appointment. That’s why people book appointments. I strongly recommend you consider conducting business elsewhere. There are many car dealers that pride themselves on honesty and integrity this is not one of them. The people working at service don’t care about customers and everyone else working at this dealership starting from the lowest to the highest person at this dealership they all couldn’t care less either. They are least interested in attending to customer needs. Even after booking an appointment, they didn’t have my car ready on time and you just sit there for hours and hours waiting for lazy people to do their job. Go with a reputed dealership instead of this to save yourselves all the hassle. Unethical business practices, rude staff. This was an utterly disgusting experience. After they make you buy the car, you are treated like garbage. You will regret and be deeply disappointed that you have stepped on the threshold of these bandits. I strongly recommend you consider conducting business elsewhere. There are many car dealers that pride themselves on honesty and integrity this is not one of them.

Ernest Chan

Shazam was of great assistance helping us secure parts for our Ford Maverick.

Waye Marrs

I like the instant response with the chat option. Sometimes calling the dealership ends up with voice mail and not sure if it is monitored. Benoit was able to answer my questions and direct my issue to the appropriate personnel for follow-up. Friendly, efficient chat. Thank you!

Michael Eacrett

The process was so incredibly fast and easy. They over delivered on my expectations more then I could ever describe. I sought out a 2 year lease on a brand new 2021 Ford Explorer. I was unsure if I wanted the ST or the Platinum, but their team guided me through the process by gaining an understanding of what features were most important to me. When I picked up my 2021 Explorer ST, I was blown away by all the incredible features!!! From the start of my credit application (I have a low credit score), through approval to picking up my new SUV was 2 days. A BIG thank you to Karanvir and Sumit on providing such a fantastic experience. Long story short, I'm blown away and will be a Yonge and Steels Ford Lincoln partner for life!!!

杜业斌

Today I just pick my dream truck F150 from my best sales person Bill Wu, He helped me with test drive and gave me best offer than other 4 dealerships. I will let all my friends come to see Bill Wu to buy a vehicle, thank you Bill again. and thank you ysfl again

Hesham Gohary

This is the third time dealing with this dealership and my first to deal with Emad Barsoum the sales manager. This guy is amazing,he's very knowledgeable and has plenty of information customers seek. Emad was very helpful and answered all my questions cheerfully and patiently. Had a great experience closing a sales deal with him. Definitely, I would like to deal with him again if I decide to buy a small car to my daughter and also after finishing my 36 months of my lease.

Wazir Ally

bought my truck from Joey Carlucci, and I couldn't have asked for a smoother delivery. I work in customer service in a collision shop and a happy customer makes a business strives, so I would recommend anyone to this dealership. if you're looking for a new vehicle Joey is the guy to see. he will go out of his way to make sure you are satisfied. Thank you for all your help joey!

Cherie Porco

Awesome dealership. Friendly staff. Want to purchase a vehicle, ask for Vera she is an awesome lady, knowledgeable, straight shooter.

Vanessa

My experience at Yonge and Steeles Ford was amazing thanks to Vera. She is so friendly, knowledgeable, and helpful - her level of service is truly unbeatable. Highest recommendations! On the day I picked up my car I met Lana. It was an absolute pleasure dealing with her. She helped me set up my ford app and explained everything I needed to know about my new car. I couldn’t be happier with my purchase. Thank you Vera & Lana!

Darryl Morton

Worst customer service experience I have ever had experienced in my life, my vehicle was in 3 times for the same issues with them never getting closer to resolving the issues, not until I got involved myself by reading Ford forums and speaking to mechanics (not employed by Ford) I found out that the first time the truck was in there they installed the incorrect parts causing all the issues I was experiencing, on top of that they would only take half the responsibility for installing the wrong parts and indicated they had received the parts incorrectly packaged by Ford. The only positive experience I had with them was from my Sales Rep when I purchased the vehicle, if I ever purchase a Ford product again it will definitely not be from Yonge & Steeles Ford & I can ensure you I will never be back again for them to service the vehicle. This is the first time I have bought a Ford & if this is the service that "the largest Ford Dealer in Canada" I am scared to buy another Ford product.

Fred J

I have to say that I'm extremely impressed with the Staff at Yonge Steeles Ford. I purchased a 2018 F150. I had nothing but problems. In the shop 4 times in 6 months. I was spending more time in rentals than I was in my own vehicle. I was beyond frustrated I spoke to the owner Gagan who did what he could to make sure the situation was resolved. All the key people made me feel like a priority to get to the bottom of the issues. Service manager Mark Silverman kept me posted along the way with the assistance of sales rep Sumit and service rep Daniella Carlucci. They treated me with the utmost respect and fought for me to get answers. When all was said and done my truck is running like a dream. I had a Roush cold air return along with a Borla S exhaust system installed that was arranged by parts manager Shazam. He took care of me and made it happen so fast. I can say enough about the staff who worked together to deal with my frustrations and concerns to pull it all together while keeping all their promises. Thank you so much for turning this nightmare into a very positive experience! You have my business for life! Fred

mitch s

I had an issue with my car that required a service call. Originally, I was not 100% satisfied with the outcome. I asked to speak with the Service Operations Manager, Mr. Mark Silverman. He was approachable, informative and best of all, took care of all my needs and I walked out of the dealership most satisfied. I would not hesitate whatsoever to recommend the service department at Yonge Steeles Ford Lincoln for any service issues gong forward. Bravo Mark!!!

Abeer Zaiter

Nina been such a great help. Her outstanding support to get our service done smoothly is really appreciated. We like to have her taking care of our car related service whenever needed. Well doneNina. Keep up the good work.

Ajay Domun

i would highly recommend Yonge Steeles , Monica , Sunil G,Neelam, Haroon,Gagan, Lorna and the whole team are very helpful , always willing to go above and beyond , the best deal by far. Thank you Monica for always keeping in touch after the delivery.

Eric

STAY AWAY BUYER BEWARE!!!!! Sure you might get a a vehicle cheaper here than surrounding dealerships but trust me it's not worth it in the long run. I have spent over a hundred thousand dollars on vehicles at at his place and my last two f150s have been the most troublesome I had a 2013 ecoboost with a massive power delay and going through the service steps i was told they didn't know what's wrong and dangled a new truck in front of me which I am in now. Later I found out they knew what was wrong but chose not to fix it. Now I'm in a 2015 f150 5.0l and from the beginning I was yelled at over the phone by my sales guy when asking a question within the first few weeks my dash cluster stopped working had that replaced twice and my transmission is making a a grinding noise for 2 years now. It's been in and out of service the services manager lies to you about parts being changed almost every time I get my truck from being serviced there's some kind of damage on it. They keep telling you that "we don't build them" which is bs you sell ford you stand by Ford and have to deal with the outcomes. Can't exactly take it back to the factory for service can you. I could sit here for hours and explain the type of service your bound to get from buying to service but I wont. Just take it from someone who has experencend the unprofessional service you get from these clowns.

Destiny Wiscombe

My husband Jeremy brought in his Ford F-150 king ranch to the service department to get the panoramic sun roof fixed and Pat the senior service advisor did such a good job at dealing with the situation. The rest of the service advisors and receptionist are useless. they were supposed to call him two months ago and never did. Pat got everything done in 2 hours. Pat saved the day thank you!

Sung Kim

This is my second vehicle from Bill Wu, and he helped me a lot, he is good sales person, for sure I will come back trade in my new fusion and get another car from him.

Dora ZHENG

I could not have been more disappointed and frustrated with the poor level of service I've got here today. As a Chinese-Canadian customer, I was racially discriminated by Daniela Carlucci, an employee at this location. When I arrived at 9:15 am on May 28, 2020 to change my car's oil, I was informed by another employee who told me that this service would take approximately 3 hours. I saw another customer who came in afterwards at 9:25 am to also change his oil, and similarly he was also told to wait 3 hours. Today was not a busy day, there were just a few customers. I gave my car key to Daniela Carlucci at 9:30 am, but she told me that I could only pick up my car at 6:00 pm or else I'll get no service at all. That would be a full 8-hour and 30 minute wait time, although I knew that 2 hours is enough time for them to finish. However, I noticed that the man who arrived later than me, at 9:25 am, was able to finish getting his oil changed at 11:10 am and enter his vehicle at 11:15 am. In comparison, when I asked about when my car's oil change would be finished, Ms. Carlucci told me that I would need to come at end of the day. I found out that actually my car's oil had finished being switched at 11:35 am. I even saw that the workers had finished and left as well as sent out the final documents to Ms. Carlucci's desk. So outside of the building, I patiently waited to receive a call to retrieve my car. After half-an-hour of waiting, I went into the service center to ask about whether my car was finished or not... In order to share this unfair incident, I recorded this lady's name and the time it happened as a evidence of being discriminated by Daniela Carlucci as a Chinese client. If I was able to give the service I got here today a zero, I would definitely rate Ms. Carlucci's service a 0/5.

Tony Cardillicchio

Just picked up my new Ford F-150. This is my second truck I purchased here. I went to 3 other Ford dealerships to shop for the best price and Yonge/Steeles Ford is the place to buy or lease. Ask for Pavlin Frroku, I had a good experience right from the start. He seemed very honest and was very professional. I've bought many vehicles in my life and Pavlin is definitely a #1 salesman, you will not be disappointed. Thanks again Pavlin and Yonge/Steeles Ford for the great service. See you soon when I'm ready to buy a Mustang GT convertible.

Kulwinder Dhaliwal

I picked up my new F-150 Lariat from MONICA . She is very professional and very kind sales person I ever delt with. I will recommend my friends and family members to visit Monica if they want the best deal with best service at Yonge Steeles Ford. You will go very far with your great personality!!

Mark Rytkonen

We had a great experience with our salesperson, Dishant, as well as the others throughout our vehicle purchase. I highly recommend him. He is easy going and doesn't put the pressure on and was very responsive. I will be given them a chance to get more business from me in the future.

J Lawson

I recently had my 2016 Explorer in for service and dealt with Hafiz. Excellent service as usual. Hafiz kept me updated on the progress of the repairs and even had my vehicle washed prior to pick-up. Would highly recommend the dealership and especially the service of Hafiz.

Cyrus Wadia

I have been visiting this dealership ever since I purchased the car in 2011 for all minor and major repairs and servicing. My experience has been fantastic overall, especially today when I went in for a routine servicing, where the Technician "Franklin" caught a major flaw in my car and recommended a fix. Franklin and my Service Advisor "Hafiz Syed" both worked promptly on it and have provided me with a quote and timeline for the fix. I would like to place on record my thorough appreciation and satisfaction for Hafiz and Franklin to ensure my car's well being and more importantly my safety. Thanks to both of you and keep up the good work. Problem well detected at the outset and well done!

Jack S

They don't make an appointment for the oil change and tell you can come directly. When you was there in the morning they just opened and told you all day was full. You have to call them before coming. Why not just make an appointment for your work with customer if you don't have capability to service in this way? Do they really want get rid of these customers for the free oil change they promised when selling the car? The service manager, please change the rule to let customer make an appointment. We don't want to come many times for an oil change.

Martin Ttt

Zero customer service, spoke with 2 salesman, unprofessional, clearly not interested in selling cars. DJ and Dishant both do not return calls or take sales seriously. First conversation results in yes sir we have 13 exact vehicles your looking for. Second conversation is we dont have any in stock! Meanwhile they advertise them everywhere, so either they are lying or just simply don't want any business that doesn't result in over msrp sales! What a joke! Take your business elsewhere like i am to a professional dealership. I really hope ford is reading these reviews to see how they are represented. As a long time and current ford owner i would be ashamed of being represented this way! High pressure tactics (repeated requests to come in to the dealership) and asking over msrp for base cars! AVOID AT ALL COSTS!

ken varty

I have had the most amazing day today! Candace purchased a new vehicle at Yonge Steele’s. We had the pleasure of meeting Vera and Nina. They are amazing!!!! See them soon for your next vehicle!!!!! ????????❤️

Ajz 528

I've had nothing but great experience when I've come to this location. Much better than pine tree ford where I actually purchased the car. Always a headache free experience, also the woman at the front desk I believe her name is Slavica, she's great to deal with always smiling and Pat was always helpful as well . Thanks to the staff ????

Kevin Connors

Just picked up my 2015 Ford Escape last night from Yonge Steeles Ford Lincoln. My salesperson Nasir had to be the greatest person to deal with! He knew basically exactly what I wanted and found a SUV for me on their lot right away. One test drive later, with Nasir explaining everything that they would do, and the deal was done. His knowledge and extremely friendly personality made my experience very pleasurable. Thanks Nasir for great customer service. Job well done!!

yang yang

Put my there for recall turn out I need replace rear seat and battery( rear seat was wrong), my battery was good before I send my car there. Don’t go here if you don’t want spend money for nothing. By the way, didn’t solve any of my problems charged me 180.

STEPHEN DIAMOND

Amazing customer service Staff were exceptional in getting the delivery done smoothly and efficiently

TIMBER DODD

My sales person Peter, could not do enough. He is a very good salesperson. It’s a very very busy dealership as they give great pricing, so be patient with them. Marlee helped by teaching me how all the new technology worked. The Lincoln app is a bit fussy. She knew how to get it to function properly. The staff is there to please. Mark is the new serviceman. He is very helpful.

Marvin Rosenzweig

Wanted to share my great experience at Yonge Steele’s ford. Monica was great and she is the one that made me come in and Nash is the sales manger that made it happen. Couldn’t get a better deal for sure since I’ve shopped around. Gagan the owner was great and helpful. What a great Customer service I had and thank you Yonge Steeles Ford

Alexander Slee

Had the pleasure of purchasing a 2016 Edge from this dealership in the fall and I can't say enough good thing about these guys. First of, Anil and his sons are gentleman and they truly care about their customers. It was the easiest and best transaction I've ever had with a dealership. I recommend this dealership to my family, that's how happy I am with it. Thank you Yonge and Steeles Ford, I will most definitely do business with you again.

Paul Belanger

Am trying to buy a used car from this dealership. Sent a text with an offer. Was told they are closed and would call me the next day between 9 and 930. Nothing. Texted. Apologies, was busy (during covid). Made appt for test drive for today at 5. Couldn’t be yesterday as they needed a day to get the car out of the showroom. Rearrange my afternoon to drive the 40 mins to this dealer for my test drive. While on my way, I get a call: sorry, forgot to take car out of showroom. Terribly disappointing customer service.

Tuvie Durbach

I purchased a mustang thru raj at this dealership, it came in pretty fast. But when I went in to pick it up they were a bit disorganized and raj who was supposed to be there to help me seal the deal didnt come in. But Monica was there to help me and she took it upon her self with a full heart of determination to sort out the whole mess. So at the end of the day ford at young and steeles were a bit unprepared for my pick up but everything got sorted with a little explaining.

Matt Bennett

Nash was a great sales person, very helpful, knowledgable, great person to talk to, all around nice guy. And Nina was as well very helpful, made the signing a breeze, great person as well. She more a mask but I can tell she was smiling. Great experience overall with Yonge Steele’s Ford.

Michael H

Great service, awesome prices. So happy i chose Young Steels Ford. I just purchased my first F150 and it's the perfect truck. They took their time to find a locate one for all my needs. I would recommend Young Ford Steels to anyone that is looking at getting into a great vehicle. #GoTeamRahul

Shan Yuan

I just bought brand new F150 from Bill Wu, he is very friendly and he helped us a lot, and gave us great offer in GTA, I really appreciate Bill Wu and Yonge Steeles Ford staff. I will come back and purchase another vehicle from Bill Wu again. Thank you Again

Anon Ymous

Overall a fantastic experience here! As soon as you pull into the parking lot there are lot attendants that help direct you to parking. The receptionist was super friendly and polite. I had made multiple visits over a couple of days....was really nice that she remembered me. Salesman Julian was very kind and professional. Took the time to sit with me and listen to my vehicle needs. He picked out the exact car the brought to this dealership. Thank you for your time and being so courteous. Looking forward to dealing with you again in the near future.

Stu Betts

The staff I dealt with at Yonge Steeles Ford (specifically Haroon & Emad) made the process of leasing a new vehicle incredibly easy. They bent over backwards to meet my needs. They make sure the customer in 'customer service' comes first. I will be back for my next vehicle & wouldn't hesitate to recommend them!

Adelina Marcu

My husband and I were provided with exceptional service at this location. The staff are very friendly and helpful. There is a clear cut difference between this dealership and other ones that only smile at your wallet. Would strongly recommend purchasing here if you’re in the market for a Ford or Lincoln. People we mostly interacted with were Jason, Haroon, and another fellow whose name we unfortunately don’t remember.

matthew r

We recently purchased two trucks from Dishant at Yonge-Steeles Ford. Dishant was very helpful and showed excellent customer service, quickly locating the trucks we wanted. I highly recommend asking for Dishant when at this dealership.

S D

Henry was absolutely amazing. He delivered excellent customer service during my entire visit. he got me the exact package I wanted. The Store Managers Lenard and Paul were big supports through the whole process. very clean and organized store. front desk lady (Kate) was very friendly and professional. every single staff I met they were very polite and friendly. I recommend this dealership to all the buyers. ask for Henry and you will be the next happy customer.

Micahel Grande

Great experience at Yonge and Steeles Ford! The dealership was very courteous and directed me to a salesman named Julian. I have to say I was very pleased with the service that Julian provided. Not only did Julian take his time to listen to my needs, he was able to provide me with a vehicle that exceeded my expectations whilst still in my budget. I highly recommend this dealership and Julian himself if he's available!

Rafael Silva

Haffiz always with a smile on his face ready to serve the customers. I been dealing with him over 5 years now . Good man always trustworthy.

Construction Construction

Excellent sales experience at this location (Yonge-Steeles Ford), The only reason I waited four months for my F-150 truck order, was because of how I was treated by Arya and their sales manager Cyrous. I 100% Recommend this Ford Dealer for any of your Ford needs!

Kurtis Maxey

The Yonge and Steeles ford dealership, has been our go to place for our last 3 vehicles. The show room vehicles never fail to impress and the well trained and informed staff helped us get exactly what we need. Thanks to Joey and Paul our new 2020 F150 is a shining dream come true in our driveway.

Hanseon Kim

BEST Ford dealership in Canada. Our whole family buys vehicle from this dealership and it's always a great experience... just got my 2020 lincoln corsair with the help of George Bournas and Mr. Navani. I would definitely recommend anyone who wants to buy a vehicle to visit this location. Best place to go for if you are looking to buy a car. Good customer service. A-mazing

Sneaky Toronto

5 stars to Chad and his team in Body Shop! My F150 was in a collision and they helped me out in the best they can. I had no insurance and they knew I was paying out of pocket, so they tried to save whatever parts that can still be used. I told Chad I need my car in a week because I don't have the budget to pay rentals that long, so he rushed the work but still quality is there. Everything is perfect and hassle free.

Melissa Potashner

Nina was extremely helpful in rectifying a technical issue with using my PAAK. She knows her Mustang Mach E and was super fast and very friendly. Highly recommend her at Yonge Steeles Ford

Frank Montesanti

The service team here is excellent. Headed by Joe Gabriele, I have always received first class service. I currently own 5 Ford vehicles, all purchased and serviced at this dealership. I definitely would recommend. Joe, Dino and Ozzy are a great guys to deal with.

Salwa Um Yahya

Crooked sales person never told me the full truth about the ford focus I purchased. I wouldn't recommend dealing with anybody in this dealership. Had transmission issues for the 2nd time and my car is still under 50,000 km and I am a very responsible driver. Looked for a solution from a sales manager; he ended up trying to sell me another car and raised my payment by 200 a month. That's how much they cared!! Stay off this **itty place if you are not **it yourself.

Rick Stacey

Hit their website for more info on a truck. The wonderful Benny Yim contacted me, invited me to come by to chat and look at F150's. This guy is amazing. Yes he wanted to sell me a truck, but he did want me to be sure I was getting the right vehicle, and then he jumped through hoops to try and get the deal I WANTED. Boy did he deliver.....Every possible discount, every perk, if he could talk the manager into it, I got it. I never felt pressured, I never felt like I was getting a "sales job"....I hate shopping for vehicles....these guys were top notch. Even the Finance manager found a way to get me the additional warranties without it costing me more than what I was originally quoted. Bravo. They want customer loyalty, they have mine. Very satisfied.

Alice Rovere

Could not be more pleased with my purchase! Dishant helped me find my new F-150, and made the entire experience so easy and efficient, thank you! This is my second truck from Yonge Steels Ford and won’t be my last.

Bella E.

Thank you Henry for a smooth and easy transaction. We love our new Lincoln mkx. We will definitely recommend your services. Kate in the front desk was very helpful and kind. Thank you.

Spencer Lee

Good service, Just bought brand new 2021 F150 lariat from Bill Wu, nice truck, thank you YSFL again

Thomas Jones

This is the second vehicle I have purchased from Yong and Steels, I purchased my first vehicle from this dealership back in 2011 and again in September of this year. My experience with Anil in 2011 was excellent in every way, which is why I returned to purchase my new 2018 F150 in September of this year. On arriving at the dealership I noticed there had been a lot of changes since my last visit with the new sales building being separate from the service department, which was quite impressive. At the reception counter the staff was very courteous and friendly and I requested to have Anil as my sales agent. They indicated it would be a few minutes before Anil was free, which was completely understandable as I had dropped in unannounced. We were shown the new lounge and wide assortment of beverages to pass the time until he was free. Although it had been 6 years since I had last visited the dealership, it was apparent that things hadn't changed and I would not be disappointed. Although the vehicle I was looking for was not available on the lot, I knew I was not going to be purchasing a new 2017 Ford F150. Anil pulled out the books and before long I had ordered a brand new 2018 Ford F150 Lariat with all the bells and whistles. The hardest part now was having to wait the 8 to 10 weeks for my beauty to arrive. Finally the big day arrived getting a call from the dealership to let me know my new had landed on their secure storage lot and to setup a day to pick it up. I was not disappointed with the delivery, Ximena took me through all the paperwork, which required multiple signatures. It wasn't long before we were sitting in the truck where she explained all of the new functions and controls. It wasn't long before I drove off the lot another very happy Ford F150 owner.

ochopia narciso

The service, the sales, the CSR are HORRIBLE! Since they change the management. When i bought my car, it was guaranteed and promise to have a LIFETIME OIL CHANGE, whatever the condition is, it was on my original invoice and i still have a booklet of gift certificate. But , They told me they will charge me for OIL CHANGED IF i decline the service they offer. How in this world will i spend hundred to thousand of dollars and get a $30 oil change. This is literally a ROBBERY. I bought my car from this location 8 yrs ago, my cousin, my brother-in-law, my best friend, the whole family and closest friend i refer this location as it was a good service years ago. No i share this experience to my colleague, family, officemate for them to be aware that FORD will promise you everything to sell a car but once you get into it. PROMISES are made to be broken!. This should be bring into the social media and BBB complaints.

Vince Meagher

Had our 2019 F-250 in 3 times at Heritage Ford with no luck. Brought it into your shop and we are happy with the results! You now have our utmost thanks and future business! Update Feb 7 2022: Just bought new 2022 F-150 from Yonge Steeles Ford Lincoln. Process could not be easier. Very happy with the service and the new truck for our fleet.

Edward

My last experience with this dealership will certainly be my last. The bottom-line - they have lost my confidence. An incident occurred, the service manager undertook to review and get back with an answer. After several reminders, received no answers. In my humble opinion: Customer service - ZERO. Transparency and integrity - ZERO.

Manjeet Koopar

Amazing car shopping experience at Yonge Steeles Ford. We purchased a pre owned Ford Escape 2 months ago from here. Henry was our salesperson. He’s got what it takes to keep you coming back. He goes extra miles to make you happy and never gives up and never relents until his customer is happy. Simply put Henry is a rare gem. Thank you so much for your good work. Thanks to pre owned manager Lenard. What a nice guy. Amazing personality. It was a pleasure to do business with these guys. I sincerely appreciate you guys each day I drive my Escape.. Henry & Lenard ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

A C

Just bought my first Ford and my first F150 from Benny. Great to deal with. Made the car buying experience easy. No pressure tactics just a great guy and salesman. YSF has a great salesman in Benny. Keep up the great work Yonge Steeles Ford and Benny and you will have returning customers and referrals. Thanks again Andre

Roberta Grossman

My husband and I both recently purchased the Lincoln MKC AWD from Yonge ad Steeles Ford/ Lincoln. This is my third car in 6 years purchased at this dealership. I had the pleasure of working directly with the sales manager Emad Barsoum. Not only was he very knowledgeable with respect to the vehicles packages, but he went out of his way to make sure we were extremely satisfied with the service from start to finish. Emad provided me with his personal cell phone number and even answered my questions on his day off. It is because of the exceptional service not only with the sales staff, but as well as the service department that I am a repeat customer with this dealership. I highly recommend Yonge Steeles Ford and Lincoln.

Mohsen Norozi

Just got my F150. Very smooth delivery and great deal. Nina and cyrous are amazing. Great customer service. Thank you

Jaspreet Kang

I purchased my Electric Ford Focus back in the fall (which was a great experience on its own!!) with these guys. I had to bring my car in for servicing (I've put 9100km on it in 3 months!!) because I noticed a noise coming from the back probably my shocks or suspension due to the terrible winter weather we experienced and infamous Toronto potholes! Anyways, I was easily able to book my service online and received a response quickly. I met with Ivan (service consultant) who was actually really pleasant and who explained the process and offered a reliable & realistic time frame and told me straight up that the service would take a few hours. Ozzie (really great guy who went above and beyond for me here) and his concierge crew arranged for the shuttle and the shuttle driver Jack was also very professional and courteous. All in all, the entire process was really easy and comforting :)

Frank R

My Ford is currently here being looked at and inspected for a past safety. Not only is the price amazing. But the service advisor was great. I have never come here before but it felt like I’ve been coming for years. I will definitely come back and buy a future car from this location as well!

G MacLeod

I live in the western suburbs. On the advice of a friend, I went to Yonge Steeles to buy a F-150 a few months ago. Got a good deal. Afterward, I was told I couldn't pick up the in stock vehicle for six days because they were "too busy". When I complained I was told they sell hundreds of vehicles a month and they are backlogged. I told the girl, if they were so busy, why don't they hire more people?. Awkward pause... I finally received a call at 6:30PM, on the day before the planned pick up date. I told them it was too late in the day and already had commitments. I went the next day at a planned time, and still had to wait two hours to pick up the vehicle. All paperwork was dated the day before I actually pick up the truck. A greasy move. I was going to argue, but thought I just wanted to get the hell out of there and never come back. I was given coupons for "free oil changes". No thanks. I'd rather pay full price rather than waste half a day waiting around. I think the people are generally capable. I just think they are severely understaffed and disorganized. If I were to do it again, I would have paid more and bought closer to home.

Peter Piasentn

Joey Carlucci and all the staff are complete professionals. They had my vehicle ready just as promised. I love my new F-150. I wouldn't go anywhere else for any of my Ford needs.

cheng ken

I just pick up my new F150 Lariat from Bill Wu, he is very very good salesperson, patience for all my questions and help me with payment in my budget, compare with sentra and F150, I love F150 so much! I appreciate Bill Wu and ysfl team again, I enjoyed this purchase experience. I recommend all my family and friends come to see Bill.

Christine Fazlija

From the moment we walked in looking at options for our new family vehicle we were treated with the best customer service, we went in just to browse but the service we received from Vera was so amazing we ended up buying our new truck. Vera was very knowledgeable and honest with her opinions. Never put any type of pressure on us and took the time to answer all our questions. We recommend Vera at young steeles 100%.

Doug Lauzon

Monica did a great job to get me in my new ride. Thank-you for the great customer service. Keep up the good work. Thanks packing for the new Ranger.

Masood Razmi

Rediculase service what I have seen before. No responsible for their job and service. Unprofessional service manager This is the last time I deal with them

Rafael Mirochnik

Great Dealership, Excellent Consultant, Exceptional Service, High ROI & Amazing Coffee! To fell in love with Vera Krcic to fell in love with Vera Krcic, (Sales & Leasing Consultant at Yonge - Steeles Ford Lincoln), her excellent service, and top professionalism is quite easy! I drove my Ford Fusion 2015 Titanium for four years with great joy. A few weeks ago I picked my 2019 Ford Edge Titanium, Vera not only provided us with all the necessary information and a great deal but she took the initiative to install our plate onto our fantastic car. At all times, Vera was supportive, kind, professional, and with a fantastic ability to adapt to our changing demands and desires during the negotiating process. Thank you, Vera, for the warm and courteous service! Looking forward to getting our second vehicle next week - 2019 Ford Escape., (Sales & Leasing Consultant at Yonge - Steeles Ford Lincoln), her excellent service, and top professionalism is quite easy! I drove my Ford Fusion 2015 Titanium for four years with great joy. A few weeks ago I picked my 2019 Ford Edge Titanium, Vera not only provided us with all the necessary information and a great deal but she took the initiative to install our plate onto our fantastic car. At all times, Vera was supportive, kind, professional, and with a fantastic ability to adapt to our changing demands and desires during the negotiating process. Thank you, Vera, for the warm and courteous service! Looking forward to getting our second vehicle next week - 2019 Ford Escape. Thank you Vera!

Anthony Stewart

The staff were well verse and knowledgeable about the products they were selling. They did their best to facilitate the concerns I had with my troubled 2016 Ford Escape that constantly, but not in close proxomity in time, stalled or or sparatic jerking. Over the course of 3 years it stalled 4 times. Each time the dealership was willing to accommodate and remedy. In short, we agreed on a price for a newer 2017 model Ford Escape . I was completely satisfied. Thanks to all the staff, especially my sales associate.

Peter Ivers

Recently leased a 2021 Ford Ranger. The sales representative that handled my transaction was Dishant Sardana. He was outstanding from the very beginning right to the end of the transaction. He went over and above the expectation of a sales representative and positioned himself more as a relationship manager which created a very personalized experience. Make sure to deal with Dishant Sardana when you visit Yonge Steeles Ford Lincoln for the greatest vehicle experience you will have.

Michael S

Have dealt with this dealership on several occasions and have bought several cars/trucks from them, starting from great customer service with new car sales as well as service department. At the same time great customer service was matched by great prices and savings thanks to DJ at new car sales, and I have forwarded several friends and family members as well.

Alexander C

I came by this dealership with my brother and father, to lease a Ford pick up truck. We spoke with Sumit, who went through the process thoroughly. I didn't give him a set time for a follow up appointment, but he did have Haroon take care of us. The process for the preparation of getting the vehicle was a breeze. Thanks in part to both of them letting us know what documents are required and they kept in contact with us, throughout. Luckily, they also were able to have the car ready in a timely manner. Upon arriving for vehicle pick up, Lana was given the task of finalizing the remaining paperwork. She too was thorough with all the paperwork, answered and explained any questions we had, to the best of her knowledge, otherwise she would ask someone who knew. Her honesty and communication skills were top notch. All in all, our experience here was professional. They kept in contact through the entire process, be it through phone call, text message and email.

Greg Jackson

I am currently driving my third Lincoln from Yonge Steeles, and my sixth overall. I have always received great service from the service department and the sales department has always been able to provide me with what I am looking for in a vehicle. In fact, the service department goes out of their way to provide the best service experience of any dealership I have ever dealt with.

Jane Jamieson

What a great place to buy a car! I'm on my second lease in 3 years. Our sales agent - Pavlin Frroku was beyond amazing. He handled our lease with extreme professionalism, speed and was EXTREMELY friendly and such a pleasure to deal with. Our purchase was seamless - absolutely no complications and the followup was well appreciated. I would not hesitate to call him on his cell at any time during the sales process and he was always available. By far best salesman I've ever dealt with!

Sed Sean

Henry was incredibly helpful and professional. We got our Ford Explorer here. He went through the cars I wanted and he made suggestions for the best fit for me along the way. Henry made my experience here amazing and I would definitely recommend Henri. Yonge steeles ford is one of the best. ????????

Abdul-Mughni Siddiqi

Would never recommend getting any service done at this dealership, It’s nothing but a money grab. I had a faulty oil filter as there was oil leaking from the vehicle and when I visited the dealership I had informed them of the issue, however they insisted they must do a $150 diagnosis to figure out the issue. They later informed there was an issue with the oil filter and that there quite a bit of oil that had leaked - I wonder who mentioned that. Will never purchase, lease or service any vehicle from this dealership after multiple bad experiences and horrible service.

John Noble

As one knows we all depend on our cars, the service at Yonge Steele’s ford is and has always been friendly, professional and second to none. Service co-ordinators; Ozzie and Ivan are exceptional advisors who though their work experience can handle your needs to make your service visit a pleasant one. Good job guys!

Greg Broudno

Nina the best service she is friendly and professional. It's my third car here. I am from Orilia but I will always choose yonge Steele's Ford. You are the best !!

royal canadian firni

Such a worse customer service ever ???? I never been treated like what they treated me in any dealership! Never ever go there again

Darren Williams

Excellent Customer Service. The Service Adviser Dino took the time to understand my issues and work towards a resolution. He kept me updated during the repairs and also arranged for a car rental when needed. The shuttle service was excellent, Ozzie Osroff provided prompt and reliable dropped off and picked up, which adds to a positive customer experience.

Manu verma

I just landed in Canada and got my first car from here. Thanks to Malay. Will refer him to my friends for sure.

Irena Dokhikyan

It was a fast and pleasant experience. Dishant was very professional, polite and helpful with the transaction in every step of the way. I think i changed my mind a million times while i was there. He was really patiеnt and tried to help me to make a decision. Thank you. I highly recommend him as your salesman :)

Uno Tanio

The Sales person named Marleen Dewar, or whatever the spelling of her name, is being rude to us and couldnt give any other information on the questions that we asks her, VERY VERY RUDE AND VERY POOR CUSTOMER SERVICE I WOULD NEVER GO TO THIS PLACE EVER AGAIN

Sahar Imanifar

I hope this message goes to Mr Gagan. Yesterday after 3 days that I went to pick up my truck the service guy MARK and his crue was laughing at me since I have got so mad and I was not able to speak fluently. Their poor service which caused me to miss my job for 3 days was not bothered me as much as their rude and disrespectful attitude. I`ve have 4 free oil change and while I wanted to use them for the second time they kept my key and they asked me to pay 200 dollars to get my key back. I have had a very bad time yesterday but as much as I have had bad experience with service the salesman Mr Q helped me to fix my problem and save my life. Thank you again Mr Q.

David Coiro

Best experience of all the ford dealerships I have been to. Service is excellent, staff is friendly and helpful. Ravi and Navin are the best, I keep coming back because they genuinely listen to my concerns. I would recommend this dealership in a heartbeat (especially if you own a performance model, because of the care performance cars require).

someone knows

Finally!!! I found a dealership with exceptional service! As many many people know me, whether here in Canada or New York, I'm all about customer service. While I've been to several dealerships in the Newmarket, Aurora, and Richmond Hill areas none of these "Customer Service" establishments can compare to the Young - Steeles establishment, it was worth the drive! Joe Gabriele and the rest of the team made me feel welcomed and willing to assist with my particular issue. He was honest, helpful and more than willing to answer any questions I had. Once again it was a pleasure to find this Ford Lincoln service department and will continue to come back. Thank you Joe and your team for a great experience.

Joe Del Gobbo

Monica is my sales associate who helped me buy my F-150. She does an incredible job. She walked me through my options in a very easy way. Highly recommended!!! Go see Monica for the best deal at Yonge Steeles Ford.

Sean McPherson

I had a situation that most dealerships would not touch. Dishant Sardana helped me out HUGE! After this interaction, I have decided to keep my business with Dishant and the Yonge Steeles Ford team. I am beyond impressed. Update - I was offered a great deal on my trade in after flirting with the upgraded model of my Explorer. I am over the moon about the Explorer and again am extremely impressed with how Dishant made this happen. He and Yonge Steeles Ford are able to do things I thought wasn’t possible. We were so happy my mother in law bought a bronco the same day!

Supveer Singh

Very hogh price as compare to other dealerships... They charging alot....

Maria Cruickshank

The reason this is two stars and not one is because of two people I dealt with who saved the day. Marlene in service was so helpful in coordinating and understanding my frustration and Chad in the body shop department understood my concerns and I look forward to coming to see him. My problem is with the service I was given. Upon explaining my issues I never felt like I was listened to. I have a bad ticking noise from my engine area as well as some serious paint defects. I explained this to the service advisor. It took them 8 hours to finally call me back and tell me I wouldn’t have my car and I had to leave work early to rush to get a rental. When I finally got a call my car was ready I was handed a paper for a “knocking noise like a diesel”, this is NOT a sound rhat is remotely close to my concern. Also, turns out the service advisor never did anything about my paint issue, and I was never followed up with. Upon following up with the body shop myself I find out he had forgotten all the areas of concern and never followed through with anything. I might as Well sit behind the desk and take care of myself. We’re going on week three of me dealing with something that should have been iver and done with within a few day period. Also no one ever picks up your calls, just voice mail.

nick iozzo

Kasha was extremely helpful I have been here since I bought the truck and no one has told me about owners reward till now and I find that ridiculous. She also said she would try and see what she could do for my previous visit in which I did breaks and spent over $1200. Also she can and told me a few times what they were doing and how long it would be. By far the best service I've gotten here since when I have been coming. Also I'm not the easiest customer so even the wait didn't bother me this time.

Seyed Ghafari

Attention all viewers and readers. *** NEVER EVER LEAVE YOUR CAR FOR SERVICE ON THIS LOCATION. *** Couple weeks ago I post my view on this site and I got call from ford Yonge and Steetes and questioned why I gave them negative review?! I told him I wasn't happy with your service and what you did with my car. He said" If we are not good why are you coming to this location DO NOT COME HERE!!!. I bought my car from this location on 2010, because it was a good deal and they offered FREE LIFE TIME OIL CHANGE as long as I own the car . since 2010, nobody called me from service or survey to ask how they are doing all of a sodden Mr. N calling me and telling " you are coming for free oil change if we are not good DO NOT COME HERE!!!. A day after my conversation with Mr. N, Mr. S called me and he told me he is not from service department. he was from sale department and he want to solve the problem. I told him I do not want a favour or special treatment. What I want is for the Ford to do their job and keep their promises, respect the customers and their time and cars. OIL CHANGE WITH APPOINTMENT 4 HOURS , WITHOUT APPOINTMENT 8 HOURS NOT ACCEPTABLE . LEAVING NONE REMOVABLE GREASY DIRT ON CAR NOT ACCEPTABLE ( SEE PHOTOES)

Amanda Harnett

I recently leased a 2017 Ford Fusion from Yonge Steeles Ford Lincoln and I wholeheartedly love it. The reliability of my Fusion makes my daily commute easy. This was my first time leasing a car so I was nervous going in, but the friendly and safe environment that Rahul Chopra and his staff have created made my search an exciting experience. While deciding on the perfect car I appreciated the honesty and friendliness from the staff. Thank you Yonge Steele Ford for this experience and your continued reliability!!

Eric Horan

They are great here! Sumit and the whole team took care of me, had me in and out in 1 day. Well run dealer.

Steve Kohn

The staff at Yonge Steeles Ford Lincoln are very friendly, and their prices are very competitive, if not lower than others. The service is always done with high quality, and Hafiz is a great service advisor, and Mark is a great and friendly service manager. I have been dealing with this dealership for nearly 8 years and have never had any problems.

divya sharma

I bought Ford Focus a week and half ago and the service that I received at Yonge- Steeles Ford is unheard of. I felt like everyone there is looking out for your best interest be it the individuals at reception, the sales professionals, finance managers or the sales managers. I must say that they have got a good bunch of professionals working. Talking & Dealing with Gagan Navani was an absolute pleasure. I couldn’t have imagined getting a new Ford Focus in the price that Gagan offered me. It was a steal. Getting my car finance was made easy by Karanvir, Finance Manager who addressed all of my concerns regarding the financing & other products in a manner that was easy for me to understand. I will recommend Yonge- Steels Ford any day. Thank you everybody you're all awesome!

Andrea Bowles

Had an amazing experience with this dealership and Dishant in particular. He was quick to follow up, creative with pricing, and best of all, honest with his feedback. I went to two different dealership and Dishant made the experience special. Thank you Dishant, you are a rockstar! I will be sending my family and friends to you!

Tommaso Vessio

We are been dealing with Ford dealership over 11 years My husband and I had never come across a sales person like Pavlin, friendly, genuine and respectful. We had the pleasure of dealing with MR PAVLIN FRROKU , he his very diligent during the car purchase process.He always answered all our questions and provided us a best deal and hassle free he went above and beyond to make our experience pleasant . We will definitely highly recommend only to deal with Pavlin for all your buy or lease purchases.

S S

Worst customer service. Long waits. They are nice until you the car. As soon as the transaction is completed their way of dealing with customers changes completely. Sales and service need to come together at this dealership to resolve customer service issues. Ps: I would recommend the owner to fix the customer service issue in order to continue sales. Today's era definitely reads reviews before shopping, at least I know I do. Good luck. Cheers

Alexander Kolmakov

Just got my new Ford Edge!!! Fantastic service, Nina and Nash did an amazing work setting everything up for me. It was a pleasure working with them and got the best deal at yonge and steeles Ford. Always ask for them to get the best. Thank you for my new ride

Reza Moshiri

Dealt with Hafiz in service the last time I took my truck in and even though it was one of the most expensive visits I have ever had to the dealership due to required service at certain millage also my purchase of winter tires, Hafiz made it as painless as possible. He was very professional, informative and resourceful. Thank you Hafiz and Yonge Steeles Ford dealership staff.

Ahmad Butt

Got my first car from this dealership, honestly the best experience. The sales team is very professional and the process is really smooth. Mr Cyrous and Arya from the sales department always provide the best customer experience and great deals. Would recommend this dealership to anyone looking for a new vehicle.

Stefan Ionescu

Terrible dealership. Dropped my car off for repairs, quote was really high and contained multiple items that were not needed. Quote almost higher than value of vehicle. Currently car has been there close to 3 weeks. Service advisors do not return calls and as per my experience very unprofessional. Would not trust my vehicle to this location again.

trisha abdon

Just drop for recall service, Fast and easy to talk, good service and most specially good people ( Mr. Hafis Syed ) thank you very much Sir… Ford Explorer 2016 XLT Owner

Vince Tortorici

I have leased/financed and cash purchased over 15 vehicles with Ford Steels over the past 10 years. This included myself and my family and friends which have followed my lead. The dealership has gone through changes recently in management which to be honest was a concern for me in the beginning. That concern was quickly put to rest and turned into much pleasure. The service is much better. The attention to detail and communication is now incredible. The ownership group may be responsible for the changes but in my mind the real accomplishment goes to the sales and service teams. In particular I want to call out Pavlin in sales and Chris in service. They are the MAIN reasons why I continue to show my loyalty to the dealership. Afterall a car is just a car but a relationship can change everything. Thank you gentleman and happy selling.

Stephanie K

David and Nina took amazing care of us with our new vehicle. Took time to answer all of our questions. David sourced out the perfect vehicle once we gave him our must haves. The team was very attentive as soon as we walked in and had very good covid protocols in place. Definitely recommend heading to the Yonge Steeles team for your next vehicle purchase!

MKD Info

Very pleased with service I received from Yonge Steels Ford Lincoln, in particular from Service Rep. Bhushan Aglave, who was incredibly helpful and patient in regard to the service of my vehicle. Bhushan 's professional handling of my vehicle's issues and is real concern to ensure my vehicle's problems were properly dealt with, was (is) very much appreciated.

April Lorimer

If I could put a zero I would. I booked a service appointment a week prior to the date for 12:30 pm for an oil change and safety certificate. 4 hrs later and they haven’t even touched the truck! Staff don’t seem too concerned and complacent that it is, what it is. Seriously, if I knew it would take 6 hrs to do oil and safety I would have never brought it here. I definitely will not be back. Do your homework before you book here for service

Taylor Jones

Dealt with a gentleman in Parts by the name of Shezam for my new tires. Very helpful and knowledgeable. Definitely the guy to talk to when you need something for your Ford vehicle!

Julian Geringer

Outstanding service and support. Value is more than just price, it is standing behind the product and behind the client and delivering more than you promise. Best Ford truck dealership!!!! Sumit and Gagan, all very much appreciated

JK Gill

More than satisfied in my experience with Rahul, Sally and Sumit! I am a return customer for a reason. They went above and beyond for me! I am definitely hard to please and they exceeded my expectations of customer service. The main thing I respect about these 3 is there honesty. In my personal opinion honesty is hard to find in the process of purchasing a new vehicle, and that in dealing with these people, you will never be steered the wrong way.

corey staffieri

I just picked up my new 2019 f150 lariat. This is my second time purchasing a vehicle from young steels, but this time has been the best experience I have had at a dealership. Was all thank to Jason Joseph, he made my buying experience fun and exciting again making me feel comfortable and like a friend. I truly thank him for going above and beyond. Love driving my new ride. :)

Angela Fava

Sarah from the financing dept is absolutely fantastic. Her customer service and professional attitude is why dealing with Ford Yonge/Steele’s was an absolute pleasure for me, Sarah went above and beyond to help me with my lease and I have nothing but love for her. Efficient, knowledgable and informative with our insurance needs. Customer service like this is why I will continue to recommend Ford at Yonge and steels!!

Yaz Hobooti

Floor staff/sales are great but upper management at this dealership is shady and not honourable. They do not do as they promise and will not honour their words or deals. Be careful and get everything in writing.

George Spinola

I would like to share my latest experience with Yonge-Steeles Ford Lincoln. I was recently involved in a minor collision and was rear ended. After the usual Insurance protocol, I took my Truck to the Collision Centre at Yonge-Steeles Ford Lincoln, being that I purchased my F150 there. I met with the Collision Centre Manager Chad. This was my first dealing with Chad, and I'm completely satisfied with the professionalism that he exerted from the initial repair quote, to the completed repair. Chad was informative, and very detailed in his explanation with respect to the repairs. When I arrived to pick up my Truck.It had been cleaned, and presented like it just came out of the show room. Thank you and your team Chad at Yonge-Steeles Ford Lincoln for an excellent job.

Ian Cobby

I worked with DJ to buy my first car. He was great- knowledgeable, friendly and responsive. He didn't make me feel pressured or uneasy about this significant purchase and that's what made him stand out from others I've worked with while shopping. I had a great experience and would recommend him to anyone shopping.

Norm Mayer

I have always found Yonge Steeles ford a competetive and friendly dealership to deal with. They are also very well organized in the newly redisigned customers sévices department. For quality service and compétitive pricing, l highly suggest you take a close look at Yonge Stèles for your first stop and your only stop. I highly reccomend you drop in and see Emad and Benny Norm Mayerhofer

Amir F

I brought my Mustang GT Convertible to this dealership for service and was amazingly surprised by the personal attention given to me by Service Advisor Pat Belvedere. I’ve owned a few cars of different makes and have visited their respective dealerships on many occasions. But, I have never experienced such amazing service being provided by someone that is extremely knowledgeable. I am impressed with the support and the experience I had with Pat. He went beyond any of my expectations by carefully investigating and resolving the intermittent issue with the car as he worked closely with Ford Canada, resulting in its successful resolution. I’m truly impressed by the dealership and its attention to its customers and I can't thank Pat enough, your help has been greatly appreciated!

Srikanth Choppari

Really happy with the customer service at this place. Sales manager Sumit helped out with the quote, later met Finance manager Karan who processed and getting approved my application. He is always thoughtful and patient, answering all my questions with his professional insights. The best part was getting the car delivered, Nina who took care of documentation and delivery, she was equally helpful and knowledgeable as the first two, she provided all necessary details related to the car. All in all, nice customer service by the team. Definitely recommending this place to friends and family.

Gaurav Garg

Poor customer service, zero value for customer. Their service created fault in my car and they are not ready to accept it and repair the fault. Moreover, Fixed operations manager was rude and not ready to listen.

Doria Leo

The service is awful. I have never seen any place treat customers the way the service department here does. Brought my car for an oil change arrived at 0930 and as of 1:40 I am still here. Told my car was next in line and that was 40 minutes ago. Spoke to the service manager who informed me he was going to deal with it right away and does not have the common curtesy to come back to me with an update. My next stop will be the GM. A warning to everyone please do not come here for service David Miller was suppose to came and speak to me but like everything else did not happen and he walked right by me with the service manager Mark S who knows nothing about customer service it is now 2 pm and still waiting

Kate H

Amazing service at Yonge and Steele’s Ford. I couldn’t get over the care from my service advisor Daniela C. She explained everything to me and what was happening, gave me her cell phone number so she could keep me updated on my vehicle. Daniela even went as far as saying if I couldn’t get to the dealership she would get me on her lunch. Amazing advisor Thank you for being awesome!!! Awesome Services with Daniela again, went in to change the tires on the car and she spent the time explaining what service was important to start with, with the car. I can't thank her enough for all she does, Daniela makes it a pleasure to come into this dealership.

hani taheri

I had an amazing experience at yonge Steeles Ford Lincoln with Nina and Cyrous. It was my first time getting a vehicle from yonge Steeles Ford but definitely I won't be my last time. See you guys in couple of years. Thank you

Carole Rankin

Experience was amazing everyone was extremely helpful and answering all our questions. Gaga, sales team and delivery coordinator Nina They all did a great job. Definitely recommend. Thank you

Far Da

I have never had such a horrible experience with any car dealership before. The sale person was impolite, arrogant, offensive and unreliable. I suggest everyone who looks into Ford, to try another branch.

Vladimir Tahiraj

I had a wonderful experience dealing with ford dealership at Yonge and Steele’s. Mr. Gagan was extremely helpful to find a great vehicle and exactly what I was looking for. Many thanks to Mr. Que and mr. Harpoon for their great work and amazing sales men! Thank you so much - from a very happy customer!

Ivor Williams

The friendliest staff in the business! We were immiediatley greeted from about 3 different people in all different directions which was nice.. the staff were quick to check us in, offer us coffees or a shuttle ride while my truck was being serviced. They were quick to change the oil, top upnthe fluids and do a multi point inspection so we drove away with no problems. There really is nowhere else to go! Job well done. I. Williams

Kim Jason

Always great experience with this location! George Bournas is best sales guy I ever dealt with! Always fun to visit dealership. Purchased two cars from him, efficient and easy process! I really like the owner too! Thanks guys.

Liang Han

Had two horrible experiences with this dealer. The first one was the maintenance experience I did for my leased ford 2014 escape three month ago. They asked me to change brake pads when my car was only about 25000 km. I rejected. Then they charged me 432 dollars for oil change, brake checks and labor. The second experience happened several days ago. When I do safety test, my machinist showed me the brake pads are not evenly wore. One side pad is about 60% left while the other side is completely wore out. He also told me it is caused by caliber problem. Since my car is still on warranty, so I went to this dealer to ask them to check if this issue covered by warranty. Then I talked to a guy at their service. At the beginning, he said he cannot check the caliber because I had already replaced the pads. I said that's understandable. Then I asked him what did you check when I did maintenance here. He went to his computer and lied about the maintenance date, tried to make us believe our car is off warranty of the maintenance. After I find out he was lying, he started saying he don't know anything about the maintenance and got inpatient. At the end he started yelling and threat us to call 911. I waited there for his calling but he stopped. During the whole time, he was making excuses, lying about the maintenance, and threat me. And no one came to stop this from happening. After having these two horrible experiences, I will NEVER NEVER go to this dealer again. Their service is the WORST I have ever seen in Canada! By the way, that guy's name is XXX Itwar. Update: It has been two weeks since I wrote my above review here. They replied that they were "forwarding to service manager". But nothing has happened. Nobody has contacted me to talk about my experiences and nobody has given me any update. So I can draw my conclusion that, instead of working hard to improve their service, they just PRETEND hard that they care about customers' feedback here. I think this is why they get 3.1 only while at least three other dealers get 4.5 in Toronto.

C K

We where looking for a replacement SUV after our previous one was totaled following an accident. We looked everywhere and finally located one online at Yonge Steeles Ford. After connecting with Pavlin I advised him that i would and could only come out to his location if we could take the SUV home with us the same afternoon since this dealership was a long distance from home. Story short, Pavlin went out of his way to make this happen! I would certainly recommend this Ford dealership above all the others.

Nithin Mathew

“ Truly the Best “ They are best not just in Ontario but in Canada. We bought our 2020 Ford Explorer today from Yonge Steeles Ford and we are so happy with their amazing service.We specially thank Monica, who helped us a lot for finding our needs in getting a new vehicle. Also we thank Gagan, the man behind all. The quality of service is just above the best. It's worth the drive to Ford Yonge Steels ! Thank you so much Gagan, you are just awesome !

Yura Zelditch

Great place and staff. Thanks Dishant and Monica for helping us to a new truck! Hope we'll keep the high ratings when it's time for a service ????

NECCENNEC

Had a great experience at Yonge-Steeles Ford with DJ, they looked after all the details and gave me a great deal on my trade-in vehicle. I would certainly recommend this dealership to friends, family and colleagues alike.

baljit singh

My parents had an excellent experience with the support, professionalism, and downright welcoming spirit of Monica as she assisted them in purchasing a new vehicle. She definitely made the customer experience memorable for them and more than the car they were raving about her afterwards. Thank you Monica for being so kind! And thank you Yonge Steeles Ford Lincoln for hiring such special humans as Monica at your location!

Ken McQuarrie

Jerry is a real car guy and was great to deal with from first introduction. The other staff at the dealership were equally helpful. When I picked up the car he had all the details looked after and made the overall experience a pleasure.

Rachel Russell

We really appreciated the Ford Service team's, (particularly Pat's), prompt professionalism as we took our Edge in as the sunroof had malfunctioned, and rain came pouring down! They brought our vehicle under cover right away to ensure that the interior wasn't damaged. Their specific and prompt attention to the problem was really appreciated, especially the suggestions that ended up mitigating the cost. Thank you!

Danial Fazal

Happy Customer. Jason is #1 I had the pleasure of dealing with Jason when I walked in looking for a new mustang GT. He was a exceptionally good at his job with his in depth knowledge of vehicles along with a charming character that made me feel at home while talking to him. He gave me a very good price and went above and beyond by providing me with details for after market parts on the car. This dealership and Jason will be my go-to from now on. 10/10 would recommend Jason if you want a smooth stress free buying experience!

Stacey Walton

For the first time in 6 years I had a very pleasant experience dropping off my Ford for service. It was quick, parking was a pleasure and shuttle service was great. Seems like the new Service manager has whipped this place into shape. It was a seemless experience. Shuttle driver named Costin was a safe and professional driver.

j kestane

Today I took my Lincoln to get an oil change which is complementary for lifetime.It took approximately 2 1/2 hours and I was upset that it took so long for an oil change. Lana was the customer service rep that was looking after me even though she saw that I was upset she was still very polite, courteous and helpful. She personally brought my car around and to my surprise my car was not only washed but throughly cleaned on the inside as well. I now understand why it took so long and appreciate the effort from the team at Yonge and Steeles service department especially Lana. Job well done, thank you.

Benjamin

I had a bad experience with this dealership. I realized that lying is their main method of selling cars. In some points , I agreed that Ford is one of the best car manufacturers but I should have leased my vehicle from the honest dealership. it's up to you to deal with the liar salesman. it was my experience with this dealership and you may figure it out by yourself. Response from the owner: Hi Benjamin .. We are extremely sorry for the experience. Please share the name of the sales person you dealt with so that we can look into the matter and rectify the situation as soon as possible. Also, please share your complete name with us so that we can look up your details in our database. Hi there All due respect ' I believe this is another marketing trick, you never rectify the situation. I did communicate with your general manager 3 times, also I have sent some emails to Ford Canada and explained them everything , who cares !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I just wasted my time , The reality is that" Nobody cares" .

M S

Would give zero stars if I could. Had multiple dealings with this dealership and it's been a gong show every time! You get a different answer depending on who you speak to. A job that should take a few hours ends up taking days! I had to take my vehicle back multiple times before it was fixed properly. Upper management is just as useless as their service advisors. They are extremely condescending and make promises they don't intent to keep (they just try to get rid of you as quickly as possible without actually wanting to resolve the issue). This place is a total waste of time. Your vehicle will likely end up worse than when it went in. AVOID AT ALL COSTS!!!

fred ball

We had an awesome salesman Dishant, no stress and no pressure, worked with us got our explorer in atlas blue metallic with street package... How would I rate younge steeles ford and lincoln 100 out of 100... your dealership was the best and we dealt with lot ford dealerships last 20yrs....only regret is we didn't find you earlier.. again a big thank you Dishant it was pleasure my friend.... look forward to dealings...

Sahar Te

Read this before going to this dealership. We took our Ford Escape 2017 for repair to them for the car not turning on. They kept it for a few days and changed the starter and the battery and charges us 1440$. The same day we picked it up, it turned off and did not come back on. We took it back to them the same day and they said they will take a look. We left the car there for a few days and when we picked it up, one week later, the same thing happened.they could not fix the issue, charged us for something unfixed. Now the car is not turning on anymore and is dead in a public parking lot and might get towed. My son sat in the car for hours waiting for it to maybe work again. Also, the manager was not very sympathetic. We are very very unhappy with the service and their unwillingness to take it seriously.

Christina Vetro

Service is always great! Love that they are open late during the week and also really appreciated Daniella’s help along with way with repairs to my vehicle. She kept me posted on progress, explained my options in a way that was easy to understand and ensured that I was happy with the outcome. It’s obvious that she takes special care of all her clients like they’re family which goes a long way!

Anne Hayes

I recently bought a Ford Escape from Vera Krcic, a very experienced and attentive salesperson. I got exactly what I wanted and she offered me a very good deal. Straightforward and focused on keeping customer satisfied. I did have a small hiccup with the car after picking it up, but Vera and the service mechanic handled it quickly, and respectfully. I like the commitment to excellence that is clear from this dealership and its team. I'd happily recommend to everyone. It also helps that Ford has such good product.

Vince Servello

I have never been treated as poorly as I have recently been treated at this dealership. After the engine of my 2016 F-150 Sport blew up due to a known Ford issue the dealership left me stranded for a month and a week with no vehicle. My vehicle was leased, which means that the vehicle is owned by Ford and I am essentially renting it from them as a service. In this case if you are left with out a vehicle because of a Ford issue should I be left stranded and still be responsible to pay my lease. What am I paying for. I lost 1 month out of 24 no vehicle!!!!

Michel Delaroche

Worked with David Miller on a lease for a new F-150 while trading in the old vehicle. Once we connected the process was very easy and he was great to work with. Returned emails and a phone call quickly and genuinely cared about making sure the deal worked well for our family. Would highly recommend YSFL!

Phil Gold

I brought my car in for servicing. Christina, my advisor, was extremely helpful. She arranged for a diagnosis. When I found out that the car needed a new transmission & gear assembly I also found out that the cost of repairs was more than the car was worth. Christina gave me the time to make the arrangements to have my car towed to where it could be traded in for a new car. She is compassionate and understanding. I highly recommend Christina as a service advisor.

sam Arami

I have been a customer in this location for more than 5 years. Cyrous and Arya are the best and number 1 person there. They both really cares about his customers and they takes an extra steps to make sure all his customers receives excellent service.

Melanie Brown

Absolutely fantastic truck buying experience. We wanted our truck right away and they had it ready when promised (a bit earlier actually). The truck was spotless and looked amazing when we picked it up. Lilly Chauhan was amazing! - she knows her stuff. She took the time to show us everything in the truck and set everything up for us (phones, etc). Thank you for a great experience, Lilly!

Michael

Great service at Ford Steeles today! Hafiz Syed top service advisor took care of my Ford Escape great job !!

Zach Brandwein

The people at Ford have been very helpful with my purchase of a 2015 Mustang. Service from Ryan and Neo is top notch. I always get friendly customer service from Ozzie, Lana, Roman, and Razzaq. I have had nothing but positive experiences here. Though my car has had an issue or two, this dealership cares about making sure that my baby is safe and back on the road hassle free. I'd buy again from this place and will continue to enjoy the service I receive.

James Tang

Thanks Eric and Hafiz, Excellent services! Good experiences in Yonge Steeles Ford. Both are great, friendly, polite sales and service advisors.

Ron

I am a longtime customer owning several Yonge Steeles vehicles over the years. I have always found service and staff top notch and professional and kept me on the road. My one stop for top notch professional service.

Angela Wayne

HENRY IS A GREAT GREAT AND VERY KNOWLEDGEABLE SALESMAN. HE WENT ABOVE AND BEYOND TO GET THE BEST DEAL FOR US. HE KNEW ALL THE OPTIONS AND FEATURES ON THE CAR. HE WAS ALSO VERY KNOWLEDGEABLE ABOUT ALL OTHER COMPATIBLE BRANDS WHICH MADE IT MUCH EASIER FOR US TO CHOOSE FORD. I AM SO HAPPY WITH MY NEW FORD EDGE. I DEFINITELY RECOMMEND TO SEE HENRY.

Jason Kim

ONLY PLACE I WOULD BUY MY VEHICLES! Been dealing with this dealership for the past 5 years, always finding the right and rare cars! Mr. Navani's personal connections and interest always have made the purchase a great experience. Best deal and top service only! Also wanted to say thank you to George Bournas, I love visiting the dealership, he has exceptional people skill and always been extremely kind & honest to his customers. - Jason Kim

Karina Tolchinski

Today I have picked up my amazing ford fusion . This is our second lease with the dealership . I would like to say a special thank you to D . J . The sales representative who worked with us to find the best deal that fits our budget . The service we received from him was above and beyond our expectations . D .J . made sure that I am familiar with all the technological functions of my new car and answered all my questions. I couldn't be more happy with the service. Thank you D.J. for your amazing service. K.T.

David L

Service Dept. Customer service is absolute pits. Parking is a zoo there; has been since at least 2014. Service desk staff sit around like it's a coffee shop in some European village and ignore waiting customers while they chat amongst themselves. Takes them hours, if ever, to return voice mail messages when they don't pick up. Really no idea of the value of treating customers with respect. Never again. Update... You asked me to elaborate on the low score? What do you mean? I'd have scored 0 if possible. The entire experience was so frustrating and the sales manager I did escalate to had no interest or empathy for the situation. "La la, heard it all before", kind of thing. And one further subsequent experience. An exhaust mount had been severed and they put on a wire to temporarily secure until they could get the part in two days. Cost for new part and repair was to be $180. Service rep reported that the rear shocks needed immediate replacement and that this could be done at the same time. Total of $1200. Red flag... Went to a smaller dealership in another town... Shocks were absolutely fine. Cost for new mount and labour was $74. I went back to these guys. Major BS. Will never, ever, go there again.

DELIA PROCHILO

I recently purchased some parts for my 2017 Explorer. Thanks to Shazam in the parts department, the process was seamless. He even went to the extent in sending me some images to ensure we ordered the correct parts. Highly recommend to deal with Shazam if ever the need for Ford genuine parts!

John Tashjian

Kasha was my service advisor and she was very helpful. Got the service done fast and took care of all the issues. Would go here again. Went back recently to pick up new car. Nash was awesome took care of all my needs and wouldn't hesitate to see him again. Nina and him got me in and out once car was ready. Great service.

Catherine Canham

I brought my Ford Escape in for servicing. My service representative, Hafiz, welcomed me right away. He was pleasant, prompt and professional. Tony, my awesome mechanic!!.....btw, who is the best in Canada....no joke, was there and , as always, gave my the best service as he always has. I feel very confident in knowing that my car was in such good hands. Thanks guys! You rock!!!! Catherine

Vicky Todd

My lease was due to expire. I had planned to move from Yonge Steeles Ford Lincoln for two reasons. Reason 1, I live downtown, it’s a 35 minute drive to get to there for service and there is a new Ford dealership close to my home now. Reason 2, Kim Chaudhuri had retired, so the only loyalty I had to them was Ruth in service. I hope she is there for ever, she is absolutely amazing. I went to Yonge Steeles Ford after getting a call to “come and look”. I parked my car and was greeted by Ruth who just happened to be outside. How does she manage to remember my name? The person who called me to “come and look” was busy and passed me over to Jason Joseph. He was great, he listened to what I wanted, he was patient and knowledgeable. And, the best part, he didn’t try to “sell me”. He allowed me to compare, he showed me Fords and Lincolns. I made my decision and he helped me to make the deal. I picked up my new car yesterday, another great experience working with Jason. I dealt with Kim from 1998 to 2015. I hope I am lucky to deal with Jason for as long. Don’t lose him Yonge Steeles, he is “Gold”. And I look forward to dealing with Ruth for many more years as well. A great team! Love my new MKC.

Matthew Smallwood

A terrible experience from the moment we called the dealership to inquire about a used car. We were bounced between a sales person and we don’t know who with multiple calls, it was very confusing. Finally we have our eyes firmly on a vehicle and book a 4pm appointment to see and test drive the car. We arrive (50 minute drive for me) to be informed the car was already sold. Wouldn’t you call your prospective buyers the moment it sold? We hung around for an another hour waiting to be shown other vehicles, none of them materialized, so we both just left. Thoroughly disappointing experience. Should have known, the moment we arrived and met the rep, he said they were always understaffed. Ultimately the dealership is at fault here, not the sales rep.

vikas munjal

Had a very good experience with Yonge and Steeles, be it the sales or service . I highly recommend this dealership . Big thanks to Gagan and the leadership !

Jay Parhar

Lilly helped me get into a beautiful F150 Lariat with such an amazing deal. I didn’t even have to come in, she arranged everything for me over the phone! amazing customer service. Upon arriving at the dealership to pick up, Lilly greeted me with coffee and showed me my new truck, while her administrative assistant, Marlee, spent time walking me through my paperwork. I will definitely come back to Yonge Steeles and recommend all F150 customers to buy their trucks from there! thank you Lilly, thank you Marlee and thank you Yonge Steeles Ford.

Dana June

The service Monica provided me from the point of getting me into the door till the purchase process was amazing. Thanks Paul for helping me get the truck I wanted to purchase since long time.Great team work Paul and Monica. I highly recommend to go see them for your future purchase. They are highly knowledgeable about product and gives great deals.

John Pagliaro

I wish I could give more stars!! Ive had the pleasure dealing with Gagan Navani and Sumit Kapur. After numerous phone calls to Sumit and Gagan, I can tell this dealership is dedicated to the customer. Coming from Burlington, I came into the dealership and had 3 other employee's offer me a drink and made sure I was taken care of. Upon signing my contract, I was introduced to Nina and she was a very intelligent and polite. She went through my contract thoroughly and made sure I was comfortable signing the deal. In the end of me leaving the dealership, Gagan, Sumit and Nina made me feel 100% comfortable and I am more than happy to return for my next truck. This dealership doesn't just care for the sale, they care because you're family! Thank you so much Yonge Steeles Ford, I love my new 2021 F150 Lariat!!!

Kirat Volga

Got my new escape 2020 from here. The overall experience was very good. Mr. Raj Wadhwa helped me in every possible way to choose my new vehicle. Thanks to him. Would Recommend this place to my friends for sure.

Ken Falconer

Wasted my time completely. Wanted to buy a specific vehicle they had in stock. Called and spoke to sales person about it. Agreed to come the next day to see it and drive it. I get there and the vehicle is not on their lot. Not impressed but stuff happens. Make arrangements to meet at 10 am the next Monday. I arrive but the sales person is 25 minutes late getting to work and the vehicle was sent back to the other lot over the weekend. I wait for them to go get the vehicle. As I am sitting in it and about to test drive it the sales person tells me it's sold. That was the only on they had and I was very clear that it had to be this particular vehicle. Even though it was sold he still said I could test drive it. I did not drive it. I found that to be unethical and was already upset with how much of my time he wasted. NOT going back again. Response to Owner: The vehicle I want is not easy to find. Your sales person is DJ. I know the vehicle in the spec I want is not easy to find but do not waste my time. I was very clear with my request and very clear that I need to purchase the vehicle asap. Most likely I am not able to wait for something from factory. It appears the Engine. I want high roof, extra long body, and 3.5 ecoboost.

Lucy Santos

Our experience in this dealer was disgusting. We came to buy a car cash because our Lexus 350 was stolen from our driwayThe sales person the guy with the turbant didn't even introduce himself. We want to find out about the Ford explorer and he told us that it was very expensive dor us. He think because we are not dressing with very expensive cloths we can not afford to buy an expensive car. You better train your sales person to take care of others with respect. Never again in our lives we will step in a Ford Dealership.

Harrison Gryfe

I cannot say enough great things about YSFL. The staff and inventory are everything that one could hope for. I am loving my 2021 Mustang GT so far!