Reviews of Wisecars Car Rental (Rent Cars)

Josh Hall

This was my first time using wisecars but it was so easy to compare great deals around me! I will definitely be using this website again and recommending to friends.

Mark Piergies

Wisecars has great customer service! I booked with them for the first time, unfortunately I had an issue with my booking but after sending an email to them, they quickly fixed my issue and were super easy to work with! Five stars would definitely book again

Jerry Lemke

I've used multiple car rental websites and have found Wisecars to be one of the most competitive with great rates. One trip required a change for additional days and the customer service made quick and painless, even provided and upgrade at a lower cost.

Christine Lane

Won’t be using this company again, we booked a car to pick-up at Atlanta airport and the car company Advantage Cars would not rent to us as we only had a U.K. driving licence and they would only accept International Driving Licence, we have been renting cars abroad for over 40 years and have never come across a problem or even heard of an international driving licence. Was left without a car and had to source one last minute at the airport, a very stressful experience after a very long day flying. Contacted Wisecars who refused to give us a refund because it’s apparently in their terms and conditions, whoever really has the time to read all the small print. Ok Wisecars keep my money but you’ve lost a a longterm frequent rental customer and I will also be sure to tell all my friends and family to avoid this company at all costs!

Janelle Valladares

We have booked our rental and the process so far has been good. I will update our review after we pick up the vehicle. No issues upon pick up. I would use them again

Christopher Martin

This review is for the booking process only. I have not gotten my car yet, but was asked to review the booking process. I used a variety of price comparison services to book a rental car, and Wisecar was the cheapest by far, and their automated booking process was clean and simple. I will follow up & update after I get the car.

John Davey

The process of booking a rental was very easy. The terms and price seem very good. I am hoping for a positive experience at the counter when I pick up my car.

Julie Watson

Making reservations and finding the right vehicle was easy on the Wisecard website. Found what we were looking for at a reasonable price.

Collin Greiser

My wife and I were renting a car in Portland ME. Wisecars sent our voucher promptly and we were all set to go, but a tropical storm (Henri) was coming up the east coast and we needed to cancel our trip. Wisecars extended our cancellation window and we were able to get a full refund. 5 stars for the customer service and flexibility!

Arianna Ava

I recently booked with Wisecars because they have the best price for what I was looking for. I don’t buy their $14 cancellation insurance because I didn’t think I would need it. Well, I was wrong. With the surge of the Delta variance, I’m getting nervous not just for myself but for my family and may need to consider cancelling my trip-that would cost me 15% cancellation fee of $135!! I called in and spoke to Rene who was very helpful and offered to avoid this cost. Would book with them again for sure!

The_Vagabond_Blonde

EDIT: They even replied here and said they couldn't find us. I have a receipt that says otherwise I'm happy to show to anyone with questions. The worst rental car experience I have ever had. Wisecars does not provide the rentals, but is just a broker. We booked a car for 2 weeks in Iceland in March. The rental client they set us up with was AWFUL. They didn't provide airport pickup, which they said they did. We waited at the airport until midnight trying to get our car and were still charged for that day, even though we had no car! The car itself was filthy, the seats were stained, and very high mileage. The counter staff was the rudest I have ever encountered. I was not provided a refund for the services not rendered and would never recommend this company to anyone. Wisecars needs to work with better vendors and stand by their service.

Romana D.

First time using Wisecars, and their portal was self explanatory and clear. I did have to reference their FAQ section for full transparency, but the information was all there. I am hoping everything goes smoothly day of and when we find which actual agency we are getting the care from.

Alexander Disler

They take your money, send a reservation confirmation, which is lacking any details and there is no way to figure out the details until they send you "voucher" 48 hours before car pick-up, when it's too late. They deal with shoddy rental companies and when you have any troubles when picking up the car, they will leave you out to dry. Dealt with other brokers before with much better experience, won't use this one again...

Thomas Wolf

The reservation transaction was easy and straight forward. But Wisecar is a middleman and only as good as the car companies it chooses for you (since you don’t get a say in the matter). The rental agency took quite some time to pick us up at KEF airport. Since we arrived at the rental car in the late we also had trouble finding the place when we needed to drop the car off. The rental place was not marked with the name we knew it by at all.

Carolyn Herfurth

We were happy to find WiseCars to book our Hawaii car. We have yet to see which agency or car we'll get since we're a couple of weeks out, but the process to book is simple - and you can't beat the savings.

Jared Beck

Wisecars was great. I recently had a passing of a parent and in my confusion lost my wallet. They were able to refund my full amount even though I had blown through my window. I would definitely recommend Wisecars to anyone after service like that! Christine was extremely helpful and patient with my scattered brain.

diana

Never again. Warning- don’t book through 3rd parties. You cannot resolve issues if you don’t deal directly with the car rental company. The price is appealing but be wary. I was unable to complete my rental at arrival, I didn’t have the correct credit card with me to complete the rental deposit (had already paid the rental fee). We switched renters. So even though it was booked as refundable, I was within 2 hours so they would not refund the payment. So I paid, and my boyfriend paid, for one car rental. Nu Car Rental assured me, although they were unable to process the refund as I had gone through a third party, that Wisecars should provide a refund. That did not happen.

Olga Shcherbinin

We rented a car in Las Vegas in Sept 2021. Waiting time was over an hour. But my main complaint is that I have a travel reward credit card that has a collision damage coverage. The agent at the window told me that this card doesn’t work in Nevada because of the amount of car accidents in the area. So I paid more then twice more than I was going to. I should call the bank and double check with them but I was too tired after the flight and I felt bad about people in the line. I would call it a fraud.

Courtney Leo

Wisecars was able to offer us a deal several hundred dollars less than any other site. This made it much easier on us for our trip visiting home. We recommend checking it out if your looking to rent a car anytime soon.

Ashley Avery

First time using Wise Cars and so far all has been a dream! Great communication, speedy service, and amazing prices. I travel quite often for work and being a New Yorker like to take advantage of any time I can get a car to myself. So happy to have found this amazing service and look forward to using them again.

Craig Payne

We are using wisecars for the first time as we plan our trip. The service has been excellent. The website is easy to use and prices are unbeatable. Unfortunately our trip was delayed due to a recent hurricane. We called and spoke with a customer service representative who quickly rescheduled our pick up/drop off dates. This made the rest of our (re)planning that much less stressful.

Janel Burns

We have only booked our reservation so far, but the booking process was easy and quick. I would like to know more advance details about the car we reserved, but there was lots of information available about the different options. I also liked being able to add on extras at reservation rather than at pick-up.

Richard Emery

I went through a search engine to rent a vehicle. The Search linked me to Wisecars. I am very happy with Wisecars, not only was my rental cheaper, but they are based out of San Francisco. The process was extremely easy and only took a few minutes. A few days prior, I attempted to rent a vehicle from another company that happened to be overseas. Needless to say it was a disaster. I throughly recommend Wisecars.

Kimberly Pelletier

This is our 3rd time booking with Wise Cars. Best price by far every time and its the same exact cars at the same exact location for which others are paying a much higher prices! I'll always use Wise Cars.

Regina Sipos

I checked out 5 independent rental car websites that were NOT big chain rental agencies. Wisecars was the least expensive AND allowed me to pick up the rental car at the airport. The only reason I give 4 stars instead of 5 stars is that I question the Chinese in my confirmation email. Makes me wonder if the company is legit. I'll find out when the day comes to pick up my car....

Silvano Schuch

This was my first time booking a car with Wisecars. The Wisecars support team is very polite and attentive. I had to call them a couple of times to cancel and rebook (due to finding a lower fare a few days later), and everyone I spoke with was very knowledgeable and friendly. Great customer service! I would recommend Wisecars to anyone looking to rent a car for their next vacation.

William Perry, Georgia Ethics Watchdogs

Watch out for the Wisecars rip off!! I booked through Kayak and then a supplier called Routes. I missed that you had to be traveling from an airport and I booked locally. So despite arriving at my designated time, I was treated as a no show since I had no flight intinerary. I booked for 4 days and they kept all the money. I'd get it if I forfeited one day's rate, but they ripped me off to the tune of $280, and I'm sore rented to someone else, so they doubled their money. It's horrible companies like this take advantage of the small print! I thought adding flight info was optional (like every other car rental company) -- why let me book and charge my card if I skip the flight info if that info is required?!? It's a set up, and should be called Wiseguys... it's criminal what they do!!

John Suter

Quick! Easy! Lowest priced car in Lihue, Kauai. Even better price than my Members Only price from my timeshare.

Michał Karkoszka

Good rental price and positive feeling so far, good communication with the support team. Only downside is you don't receive the voucher/final confirmation on rental from Wisecars until 48hrs before the pick up time. This is unusual with car rental brokers and a bit discomforting, but at the end all went well at the rental counter. Thx.

Richard Mendoza

Great experience renting with Wisecars. Price was cheaper than going directly to the rental agency website. Really looking forward to my upcoming travel and I know I'm in great hands with Wisecars policies.

Kim Owens

Very easy to book your rental car with a ton of options and reasonable prices. I booked mine in 10mins. I’m very happy with this transaction. Will review overall experience after my trip as well

Deitrick Franklin

12/30/21 Update: I received the rental vehicle from Thrifty. My reservation was already in their system as prepaid and I only had to put down a credit card for a temporary hold on my account. Of course the normal upcharge pitch occurred (protection, tolls, gas) but i declined it all. I returned my vehicle on time and didn't receive any additional charges. The process was seamless and effective. I will definitely check out wisecars again in the future as I look for affordable rental vehicles. I have yet to receive the rental, so I will come back and update this review with my experience. However, the process of using a rental car broker during a pandemic where rental car prices are skyrocketing was very smooth. From my initial rental price to what I received with Wisecars, I saved $100! I hope that my experience at the counter for pick up and return will be just as smooth as it was reserving the rental.

Tangela Anderson

Wisecars is one of MY top car search engines. It appears they are offering multiple reservations options where folks are comfortable with reserving their cars via their platform. To try them is to be open to new cost savings opportunities!

F J Hassard

Renting was painless. Well not quite, but these guys made it as pain-free as possible. The website is easy to navigate, and their prices are the best. We were looking for a car that could carry 5 passengers AND 4 large bags. Wiseguys found us a perfect rental for less than some of the other sites offered for a compact. Would use again, for sure.

Neil Smith-Jones

As usual, Wisecars were the cheapest quote I could find for car hire for my forthcoming trip to Italy. Have also found this to be the case previously in France and Spain. The website is very easy to use. Only niggle is that I was quoted a higher price initially when I used my phone to search. Same search on my laptop was half the price!

Silvio Grignaschi

Very easy and quick booking process! Best price for high value car, I recommend Wisecars for Car rental. By the way, I didn.t yet get the car (Dec the 27th) hoping no surprise...

Abraham Briceno

Very fast and very easy booking - really happy about the 48 hour cancellation policy, especially w so much changing at a moments notice

RL

Wisecars found me the best price and booking was easy. The representative responded to my questions over email quickly and impactfully. Would definitely book future rentals through them!

Gaurav Aggarwal

Booked two cars for our upcoming trip to florida. The experience with Wisecars was very smooth. booking steps were easy and clear

gaurav sharma

Fraud website, which will take your money and it will not give you a car aswell. Booked a car from wise car and at the airport they refused to provide the car and asked me to provide international driving license where as the other cars vendor near them were offering the cars to us. Book at your own risk other wise when u ask for refund to will provide their big terms and condition and they will put some fake review over the top of my review so that it will hide as early as possible

KATE PETTERSEN

This has been the most horrific car rental experience. I waited at SurPrice for more than an hour and a half, they have charged me $200 in surprise fees. This company is a scam. They have horrible customer service and you cannot trust what you are signing up for. I was not informed of additional charges when I called and waited on hold for 45 minutes to change my reservation. The service was slow, not helpful and the unexpected costs just kept piling up. The $200 rental was too good to be true. On top of that, I did not receive the vehicle I paid for. Instead, an older vehicle with lots of dents and damage that was not properly cleaned- finger prints all over the driver and passenger windows. Surely that is not up to covid protocols. If I were wisecars, I would drop SurPrice from their services if you’d like to retain customers or offer a quality experience. This is horrible.

Neal Sheeley

Rental process was smoother and quicker than any car rental I've done. Price was competitive and best I found in my online search.

P L

First time I am renting a car in Europe for a vacation. I used Kayak and was redirected to Wisecars based on the car I selected. Wisecars website was good and easy to use. I am looking forward to picking up the car at my destination.

Ryan Watkins

I was directed to Wisecars through a bigger travel all and was impressed with the ease of booking, prices, policies and tech. I am waiting for some help with a reservation change request - I'll update when I see if it goes well.

Todd Hooper

Booking process was good and the price they found was excellent. My only hesitation is that you don’t get a confirmation number with your rental agency until right before you pick it up. This means I don’t know if my rental is confirmed until right before I pick it up. Which also means there is a possibility that the rental company will not have a car set aside for me on that day. I recommmend that Wisecars figure out a solution, or revised agreement with their suppliers, to provide a better peace of mind for travelers like me.

Katelin Williams

UPDATE: A representative from the company reached out to me via email, and they explained that they investigated the situation further, and are working on making sure nothing like that happens again to me or any other customer. The woman who reached out to me was very polite and concise, and she issued a refund and offered an apology. The situation itself was a nightmare, but their representative handled it very well, which I appreciate a lot. I’ll leave my initial review down below just so it can help somebody else to potentially avoid the same issue that I had. I booked a same day car rental with Wisecars, and they didn’t give me a link to their terms and conditions until they took the money from my account. I was denied a car at the rental place because I don’t own a credit card (which Wisecars only mentioned might happen after taking my money). They then refused to refund me because I didn’t contact them 48 hours before my booking. I explained that I booked earlier that day and couldn’t have cancelled 48 hours before my booking, and he said I was at fault and I was naive and unwilling to accept that I was in the wrong. I’m all for owning up to my mistakes, but there was no way for me to know that I would be denied a car by the rental company until I got there for my pick up. The man I spoke to on the phone wasn’t from the US and was so rude and unwilling to help me.

Claudia Murillo

User-friendly booking process and competitive pricing - I booked a rental through Wisecars for the first time and the process was very easy. Pricing was competitive and lower than other car rental websites. I haven't picked up my rental car yet, but I know what to expect during the pick up process thanks to their straightforward communications!

Alla Naumenko

My husband Konstantin and I found it super easy and quick to book with Wisecars. It was fast and easy and the cheapest around. We recommend them for your next car rental!

Dylan Bell

DO NOT USE THIS COMPANY!!! Booked a car through this company and paid in full, only extra to pay listed on the email on arrival was the young driver fee ($170), got to the pick up desk after a 9 hour flight to be told that we needed to pay $900 for insurance as the booking was only for the car and not the insurance! There is no mention of this anywhere on the website which is extremely misleading, we never would have booked it if insurance wasn’t included in the stated price. So we spoke to Julien at wisecars who said he WOULD give us a refund whilst we were at the pickup desk as he said he “got the green light from Zezgo and that it would take up to 7 days to 10 days as that’s how their payroll works” and have now I received an email saying they WON’T refund us as it is now classed as a “no show” even though we were stood waiting about 2 hours trying to sort this mess out! Julien lied to us on the phone! As far as I am concerned this is a hidden fee/surcharge and I will be in contact with trading standards and seeking legal advice as I’ve paid £600 for a service I haven’t received! Terrible experience. Anyone reading this definitely avoid this company!

Bruce Lownsbery

This is my 1st experience with Wisecars and so far so good. I haven't picked the car up yet but the pricing was excellent and support responded promptly to address a question I had. I'll leave it at 4 stars for now and see how pick up and return go...

Sue Turquand

My phone call was immediately answered. I didn’t have to wait on hold. The sales rep was able to answer all my questions. Most important that i could cancel my reservation if i gave notice 48 hours or more from my date of arrival to pick up car. Their rates where over $400 less than their closest competitor.

Christina Cambria

I used Wisecars in July 2021 and it was a pretty good experience. I found a minivan for a very reasonable rate. I used them again in December 2021, and I would recommend the following changes: faster response time via online avenues. Often the messenger experience takes a while. Also, I had a credit to use towards a booking but I was unable to use it myself and had to call their service center to book and use my credit. Their customer service is good - friendly and efficient, but a better online platform would help - for me at least!

Paul P

To this point, my Wisecars experience has been stellar. Booking the car was simple and when we had a flight change, changing our car was easy with a quick response from customer service via email and phone. We will know more once we pick up our car in less than two days. If everything goes as well as it has up to now, this will end up a 5 star review.

Gunnar Guttormsen

Great price, easy check in, no cars...Thrifty/Dollar Phoenix Airport. Not Wisecars fault.

Mary Fredericksen

So far they have been great! i have booked online which was easy and it seems like the location will be easy to get to from the Denver Airport!

Kalley Gibson

I am so upset with the customer service and the Miami location. My boyfriend and I visited Miami for the first time. We decided to tryout this rental car company and the whole experience was sketchy. You select a car and pay before you get there, so we did. We made a reservation to pick it up at 1. After issues with our flight, we were unable to call in time to move the reservation since we had no cell service in the air. When we landed, we called immediately and they didn’t answer. We get there at 2:15 and they say they have no cars left and can not give a refund because we didn’t call…. WE DID CALL , THEY DIDNT ANSWER… the guy at the front desk barely spoke English and was very rude. We called a corporate number for help and they refused to refund us as well. I will never use this company again. We have already reported the company as a fraudulent business. Take your business to National!!!!! They are actually have cars! (A rental car company actually having cars.. take notes wise cars)

Lane Wayment

Really easy to navigate website and the process for booking a car rental made sense, was well-explained, and went without any kind of glitch. Their pricing and car selection were competitive. Will definitely look to using Wisecars again in the future.

Penny Lane

I am new to Wisecars, and this was the easiest, least expensive option of all the discount car rentals. I will definitely use them again!

Nicole Slappo

I found the overall booking process very simple! They also gave me a much better price than the vendors at the airport directly offered. The convenience of the app also simplified things. I will continue to use them in the future!

fischerzoo

Terrible Experience. They took my money and then send the fine print later. To their defense, they can say they sent the fine print, but I did not read it as who ever really does? The car was rented in my wife's name, the voucher was in her name, the receipts were in her name, and all was supposed to be good. Two days before your trip they send you the rental car information and who it is with. Thrifty refused the contract with Wisecars at the airport counter as my wife did not have the credit card I used to rent it with. However, Thrifty simply rented the same car, at a much higher price, and they went on their business. Wisecars REFUSES to refund my money even though Thrifty has stated Wisecars was never charged for the rental as WE paid for it in person at the counter because of the booking error. No harm, other than the additional $249 we had to pay. Wisecars was never charged by Thrifty, BUT STEALS your money and hides behind fine print and keeps making excuses. I am currently having to dispute with my credit card company. NEVER AGAIN Wisecars. Do the right thing.

Ryan Nyberg

Booking process was very easy, price was less than everyone else. Haven't used the car yet but will update once I have completed the transaction.

Barry Yorysh

The process of renting a car was fairly easy. There were only one or two small problems that Wisecars can easily fix. There are check off boxes in which you agree with their terms of service. The are at the bottom of the screen while you are supplying credit card, etc information and easily seen. Wise cars can either move it to the middle or top of the box, or put it some where in the middle like when you switch from giving credit card information to your address or flight information. What I especially liked about dealing with Wisecar is when it's almost over and done you can send them a note telling them what is not coved in the regular enrollment process. For example in my case my travel agent did not give me the time I will land. I can tell Wisecars this so they will understand when I show up 5 hours early or late, but they do make their phone # availble so I will call as soon as I find out.

Andy Ross

The reservation process was clear, easy, and fast. I wasn't previously aware of Wisecars. I called a representative on the phone line. They answered immediately, were friendly and informative.

Linda Symmes

We were planning an out of state memorial service for my mother in law . I went online to rent a car and when I realized we wouldn't arrive till the following day, I hit the back button to change the date which apparently changed the month also. Wisecars makes you wait for the confirmation so I did not see the error. My disabled Veteran husband contacted them and they refused to give us a refund or to change o ur reservation to August for the service. The Customer Service agent actually laughed about it a n d said he wasn't getting a car or a refund. They are thieves and have extremely poor customer service.

Corey McLaughlin

First time ordering through Wisecars. Was a bit skeptical but everything is moving along well so far. Will come back and update after my trip if they allow edits.

Michael Richard

We rented a car from Wisecars in July with no issues. Front desk lady at Budget wasn't my favorite but not wisecars fault. Just rented another car for Hawaii trip and best prices by far. Easy interface and purchased within minutes, confirmation emails received, works like a charm.

Philip Ziegler

I booked an SUV with this website with the assumption that I would be getting a four wheel drive or all wheel drive SUV (I had assumed that if you pay more for an SUV, as opposed to a compact SUV in Colorado, in December, that the car would have four wheel drive). However when I got to the ticket counter they told me that I had booked a front-wheel drive car and would have to upgrade (which is necessary if you are going into the mountains in winter). I had to pay $210 for an upgrade for a four-wheel drive car. I was told by Wisecars that there was nothing they could do as there is no information that the car I had booked, or any of their other cars they advertise, are four wheel drive. It is pretty ridiculous to book an SUV in Colorado in winter that has two wheel drive, especially when a vast majority of SUV cars are either four wheel drive or AWD, as opposed to front wheel drive. Wisecars seems to advertise cheaper cars, however I found them quite misleading to advertise for a cheaper price than their competitors and not specify that it is in fact two wheel drive, and then to only find out at the car rental agency that you have to pay more. If you only want a two wheel drive, or don't mind what car you actually get, then they would be useful. I will avoid using them in the future.

Sarah L

I found the cheapest price, and best terms on Wisecars. Easy booking, and prompt communication.

Nick Telson

The broker they found was very dodgy - They give you a cheap rental price but then won't hold a deposit on Amex or any debit cards so you are left having to pay their extra insurance which was the same price as the car rental. So it ended up doubley expensive, you have to wait for ages to go off-airport minibus, queued for about 45 mins to get car....just pay a bit extra upfront and go direct to one of the reputable companies in the airport

Rev. Arabella Marie

The savings for a rental car in Kona, Hawaii were astronomical - I'm very pleased with savings, their app and ease of booking. Everything explained clearly including the credit card deposit which will be expected at time of pickup and any other fees due. I'll update my review upon pickup next week - however I'm feeling very optimistic with the entire experience so far. Thanks Wisecars.com! I'll be recommended to my many traveling friends.

Kathryn Kelly

I have rented three times through Wisecars in three different US cities and each time has been flawless. Great rates, great customer support, no surprises. I will look forward to working more with this vendor.

Avery Watterworth

Wisecars seemed like a good option when I needed to find a rental car at the Phoenix Airport. But when I received the booking voucher it was for 11pm, after the Thrifty desk would be closed. I immediately tried to cancel but was told I would still owe the full amount. They give you a “48 hour window” to cancel your reservation before the booking but don’t send you the email until 50 hours before your booking starts….I tried to cancel with Thrifty and was told I couldn’t because Wisecars uses a third party to book and I should go through them instead. All the while customer service at Wisecars is telling me I owe the full amount…for them booking a car after the place is closed? This is all two days before the rental period. Really embarrassing that they are not able to provide a basic customer service function when they mess up, would be a very simple fix. Don’t book with them, and if you do make sure the time is correct, because apparently they don’t verify with anyone.

Noémie Hansen

So far, so good! They were offering good pricing, and easy booking so I went for it. I had a question about a requirement in an email I received after booking, and it was promptly answered. I haven't picked up my rental car yet, so haven't completed the process.

Brian Blum

Booking with Wisecars was fast and easy and Wisecars had the best prices of any rental car site. Very glad to have found you!

Priscilla Hancock

Booking on your site was easy to navigate, book and pay. It’s functionality and easy to book process will definitely bring me back to make use of your booking site again.

Ben & Randi Herndon

I was skeptical to use this company as I usually book direct. However, there was a huge difference in price to rent a suburban for the weekend so I went with it. The experience was seamless. We paid in advance and had email updates leading up to our travel weekend. Two days before, we received the voucher telling us our vehicle would be at Thrifty. Once we arrived at the airport, we showed them the paperwork and that was it. Again, big savings and great experience.

Dragos Vlaicu

I've been using wisecar a couple of times and I had nothing to complain until now when I needed to cancel my trip which should've started in 10 days from now. I've been surprised to receive a notification saying that I will be reimbursed -15% from the whole contract because I canceled it. This is mentioned in ToC if you read it carefully but there are sentences on the rent page misleading you into believing that the cancelation is free. Needless to say that this will be my last interaction with them.

ES Teh

Wisecars (Liigu) appeared as one of the cheaper options, when I tried searching for car rental at Nice. At times when 2 days rental costed minimum 130euro, Liigu option was advertised for only 70Euro (inclusive all covered insurance). The only 2 aspects that i hope for improvements are:- 1. Reliability of bluetooth activated door locking and unlocking. 2. parking ticket payment especially if customer picks up the car later than they expected.

Violeta Anthony

I had such a great experience with Wisecars Car Rental. This is the first time booking with them and the prices are one of the most competitive around. Customer support was fast and prompt with any questions I had. Thank you Wisecars Rental! 10/10!!!

Matt Gadd

Bait and switch. Price quoted is abt $300 less than price charged for 1 week rental. Avoid like covid-19. UPDATE: cancelled reservation almost a week ago, still no refund

E N

Edit: WiseCars rented us a vehicle (a camper) that was not available when we arrived in Europe. The actual rental company told us that they canceled the reservation days earlier with WiseCars but WiseCars never told us about the cancellation. Because if the time difference WiseCars was not open or available for support during the pickup time so we simply rented a new car from the company on the spot and decided to cancel the reservation with WiseCars, but they’re now telling us that they are marking it as a “no show” because it was too last minute. We can’t be a no show for a reservation that the rental car company canceled in the first place!

nadavpor

Very easy and comfortable to use. Reached them through Kayak and will try them directly next time. Got free cancellation that is important for this trip. Thanks!

Marvin Wilson

First time using Wisecars and so far have been very pleased. We were looking for a larger vehicle and Wisecars had the right one at an affordable price for our trip to Oahu.

Jenna Honan

Booking was easy. They are asking me to write this review before actually getting the car though in order to get a free cancellation. So that's what I'm doing, just in case COVID makes me cancel my trip.

Kimberly Fry

After much searching Wisecars Car Rental was by far the cheapest way to go. Website was easy to use! I was a bit skeptical with it being so much cheaper than others. Although we have not gone on our trip yet, I will update this review after we come back from vacation. Hoping and praying all goes smoothly!

matt rohloff

Wisecars was the least expensive of any option on Kayak & thought I'd give them a whirl. So far so good... I'll update with the appropriate amount of stars next week once we have the car in hand.

Karla Romero

Easy Booking!!! Our booking to get our car was so easy. Also for the price i think is great.

Cindy Funes

This company is fake, run away. They stole 700 from my debit card. I showed up to Hertz and they said they never heard of the company. They stole my money. When I called customer service the person was at her home like in a kitchen or bathroom in some foreign country. Don’t give these scammers your money

Navid D

Do not buy from Wisecars. They will mislead you!! Its cheap at the beginning and then you will end up paying a lot more. Very poor customer service too.

Ellie and Lee Vought

I was very impressed with the ease in which I could reserve a car at a very reasonable rate. I called the customer service number to confirm I understood the rental details ,especially the cancelation policy. The representative was friendly and helpful, answering all my questions to my satisfaction.

Odair Araujo

The Wisecars team is excellent. The offer was very good to me. But because of Covid problems I had to cancel. The team help me faster. I am very satisfied. Next time I will manage to travel I will ask Wisecars for a rental again. Thank you very much.

Michael W

Found them on Kayak and it was a way better deal than going straight through a rental car agency. Would definitely do it again!

Christopher Upton

Booking was simple and all information was present on web site at the time of booking. Good price. Hopefully pick up time with car are just as uncomplicated.

margaret baker

We have rented through Wisecars two times and both have been such pleasant experience. Cars have been ready, at a much cheaper rate. Thanks!!

rona renstrom

Booking was easy and prices were the best I could find. First time dealing with this company, but hopefully everything else will go smoothly and I would definitely use them again.

Sue Sale

Easy to use and competitive prices on website, particularly for excess insurance. Have yet to actually get the hire car but seems efficient so far.

Wynne M

I was linked to Wisecars from a Kayak search. Their prices are better than almost all of the direct booking sites I checked from rental car companies, and also better than most of the mainline travel company consolidator sites. The catch is you don't get a voucher revealing your rental company until 48 hours before travel, and with the rental car shortages that gives me a little agita but they state the rental is guaranteed so I'll go with that for now... It would be ideal if the voucher could be issued immediately or sooner than 48 hours (eg. 1-2 weeks) to relieve stress of travel...

Jean-Philippe CHOUIKA

Wisecars has great prices, great services to pick up cars and the most important is the support online that you can quickly get. They are reactive and helpful

anita schneider

Love using wiseacars website for car rental. They use top companies and always undercut the published prices available. communication is great and response is quick.

Bryan Taylor

I like all the details about the car and the site was easy to use. The site could use more features like the ability to change or cancel without having to file a ticket.

Aggie CH

I was skeptical about it first. But I got a lowest and good deal from it on expedition max provided by thrifty at Seattle airport for 17 days. I will review thrifty separately. An almost brand new suv has no rear ac…but got some credit for not working ac

Brittany Kessy

Great rates and easy booking. Got a van for same rate as others were renting small cars. Haven’t picked up the car yet, so I can’t give 5 stars. I called & verified reservation with car rental company (Wisecars is 3rd party broker), so I’m feeling pretty good about it. Looking forward to our trip. Update: everything went well & we had a very nice Caravan with leather seats. When we picked up the car, there was a huge line. We were worried we may not get a big enough car, but thrifty saved our van so I’m totally satisfied!

Simon Scoggins

Excellent and intuitive booking process. Great price and if all goes to plan when we travel in a few months, we will have had an excellent value hire car (much cheaper than other options). Only one slight niggle: when booking online, the confirmation screen said that we would receive the voucher within 72 hours. But the confirmation email states that we will only get the voucher 48 hours before pickup. Hopefully no problem, but consistency would have been better.

Gerry Chan

The reservation process was straightforward. The email with the specified supplier and confirmation number were received within an hour of making the reservation. I haven't been able to confirm my reservation yet, as it appears the data accessed by the supplier's website has not yet been updated, but hopefully that won't be a issue.

Edu S

Very user friendly, and the options are fantastic. I’m traveling to Cancun with some friends from Spain and we were a bit concerned, but there was no need to worry. Great service!

Ashirogi Muto

The website works well and is easy to navigate even on my phone. They did a great job outlining how much I was supposed to pay now and how much I will be paying on-site. I appreciated the straightforward instructions for vehicle pick up and that they were not pushy with any potential extras, but instead outlined my options and didn’t try to manipulate me into choosing anything. All in all a quick, simple and enjoyable experience.

Tom Gallagher

In this difficult time to rent a car, with the high cost, flights being canceled without warning and no refund policy at some rental agencies, Wisecars was a good find for us. Booking was easy and straightforward. Pricing was better than we found at the major car rental sites, Travelocity or even Costco. Cancellation insurance was reasonably priced. NOVEMBER 16 UPDATE: true that the booking process was easy and the cost was reasonable for these times… BUT BUYER BEWARE. When we arrived at our destination, the car rental line had about 200 people in front of us. Yes, 200, I counted them while my wife stood in the line. I called Wisecars and got the “We’re sorry, that’s your problem with the rental company” response. Neither they nor Budget could even tell me if there were enough cars. Completely unreasonable. We cancelled and disputed the charges.

Todd Paolillo

Great prices and easy to navigate site. Have not picked up car yet so can't report on curbside customer service but looking forward to our first trip to Hawaii.

Kevin Webb

Reservation process was quick and easy. More importantly, they had the best prices! I will definitely use Wisecars again. Update: I've returned from my trip. Rental was very smooth. I will use Wisecars next trip!

John Wang

It's easy to book a car on Wisecars. Prices are competitive if not better than other websites!

benjamin relis

I made a reservation on Xmas day and than had to cancel. Response time was quick by Jose and I am now awaiting a refund following confirmation of my cancelation request. Would be glad to use them in the future.

Holly Patrick

My booking with Wisecars was clear about the location of the rental center that I was looking for, cheaper than all the other options, fast and easy. Great!

rebecca chung

First time using Wisecars and already received my voucher the same night! Quick and easy! Fast customer service response time as well. I haven’t picked up the car yet so the process isn’t complete, that’s why it’s a 4/5 right now. UPDATE: had to cancel my reservation and refund takes 14 days they said. That’s a long time compared to other companies! Think they just want to hold your money a little longer…

Giancarlo Yanke

At this point I booked the car and the experience booking the car went well. I will be picking up the car next month. Hopefully the experience will go just as well when i pick up the car. I am told that I receive free cancellation protection for this feedback, so that is why i am sending this post at this time.

Martin Brake

Wisecar rentals was simple, easy and by far the best price available for Lihue Kauai. I would certainly use them again.

Alexander Khmaladze

Not yet sure about this deal yet. They seem to offer reasonable prices, but will not tell you which company you are renting with, so right now I have no clue where to pick up my car. They promised to let me know 2 days before the rental - let's see...

Harmen Beltman

Unfortunately no possibility to give zero stars rating. We booked via Wisecars and made a prepayment. A couple of days later we received a message that the car that we paid for was not available and the offered an alternative, which was much more expensive and a lower car category. Basically what they do is that they put cars on their website that are actually not available. I find it unbelievable that they are selling something that they dont actually have. And the alternative offered is much more expensive and lower category. Effectively you dont take any responsibility for the service they provide. Very disappointing.

Monica Ramirez

Wisecars had the best prices compared to other similar online services and the customer services rep we spoke with was so helpful. We are so happy that we have learned about this great website! We will definitely use it for future trips.

Becca Glass

Buyer BEWARE! Don't make the mistake I did, read Wisecars terms and conditions before using them to rent a car. Wisecars will NOT refund your money if the supplier cannot deliver on the service you paid upfront for and in our situation, Wisecars declined to adjust our reservation so we could use the service we paid upfront for. As a paying customer I expected better service from the customer service department, but I learned my lesson and will cut out the middleman the next time I need to rent a car.

John Palatine

Easy booking experience. Great pricing. Haven't picked up car yet, so can't comment on that part yet.

Patti

Quick, easy & lowest price over all others. Haven't picked up car yet but look forward to trying out. If goes as smoothly as boking will use again.

Martin Welt

So far everything is fine. I will use the voucher on Dec 6, 2021. If everything works out and Thrifty has a car for me, I will be very pleased. Part 2. We arrived at Thrifty and waited on a long line. At the counter, we received excellent service. The car we reserved was available and the voucher was accepted. I am pleased.

Jim Smithies

The service I received when I had to turn a car in early in New Orleans due to Hurricane Ida was disappointing and unreasonable. Your refusal to provide any type of refund due to extreme circumstances makes no customer-centered sense. You "hid" behind an agreement-paragraph instead of considering me as a professional customer for life. In pursuing this with Hertz/Dollar, they expressed that they had no role in your decision to do what you choose with what I paid you. I used the car for 1 day of a 6 day rental. It was a car that could very easily have been re-rented as thousands were fleeing New Orleans. You've given me no reason to ever rent from you again.

Simon Klode

The booking process went flawless so far. One of the lowest prices I found for my dates, especially considering that it will be one out of four reputable rental car companies. Possibility to add additional coverage at a fair price and a very good cancellation policy as well. I hope that the further process will be just as good.

Karam Naguib

Booking a car rental with wise cars was easy, all information are available at the tip of your finger, prices are competitive and affordable. Looking forward to enjoy my ride. I only gave 4 stars because I have not yet got my ride, I will get it in 4 days from today

Rod Pincaro

I made a reservation for January 3 but unfortunately I contracted Covid 19 so if had to cancel my reservation. I could not believe that I did not get a full credit. I only received half credit for my cancelled reservation. I even sent them a copy of my Covid test result. I hope this company can be more considerate with situations like this. I was able to get a full refund from my airline and also for my condo booking. Why can’t they do the same? I understand that they don’t do a refund it booking is cancelled within 48 hours but at least be considerate by giving a full credit for future reservations because of customers getting sick from Covid 19. No mercy! Rachel - I tested positive on January 2 that’s why I could not cancel before the 48 hour window. Reservation was made for January 3.There’s a surge happening across the US. Please tell those car rental companies to be considerate or maybe you just want to earn your money. Have a heart !!!

Domenic Barbato

We used Wisecars for the first time to reserve a vehicle for an upcoming trip to Kauai. Prices were more than just competitive and beat even Costco by a wide margin. Their deals were easy to understand online and easy navigation made the reservation process smooth. We will likely not reserve anywhere else without at least checking Wisecars in our search for the best price.

Cheryl Larson

Your price was the BEST of all rental company I looked at. It's at the airport I'm going to and returning the car at the same airport. Thanking you for your company...The Greatest !!!!!

I Kaat

So far, so good. Booking has been easy and offered the best price. I hope the pickup and process of getting the car will be just as seamless.

Drew Carlin

I just made an online booking for 2 Jeep Wranglers when my family travels to St. Thomas and St. John USVI this spring. The process was very easy and quick. I looked at several car rental companies and Wisecars was one of the few to tell me specifically what car I am renting, not "Toyota Highlander or similar SUV". They also have excellent pricing and free cancellation up to 48 hours before pickup. Very happy so far!

Amit Singh

Do not use this company. They had cheaoer rates but do not fall for the trap. I booked with them for Jamaica and they booked it tgrough ace rental. When I went to airport, there were no cars there. I was dropped at hotel and was advised they will bring car tomorrow. Its been 24 hours and there is no car yet. Called wisecar 10+ times but of no help. Do not ever book from them.Your whole vacation could be ruined.

Brandice Shafron

I rented with Wisecars and it was quick and easy. I had no issues at the rental car counter. Also, I had to cancel one time and the customer service was great! They were very helpful and no hassle. I highly recommend!

Tabor Bent

Zero. This company is a scam. You'll pay for a car then they tell you they rented it to someone else and try to upcharge you $500. 100% a scam!!!! I didn't take the upcharge and left in a taxi and they are refusing to refund my money. "Your supplier sent us the following information: the customer did not show up and also did not contact us. As a result we have loaded in our system as a no show reservation" As I stated above... I left in a taxi. I was there. I showed up. You all are a scan. People need to know. I've already had contact with your also very much a scam "customer service" email team.

Verinea Bourne

Quick and easy process for booking hire car. They offer a range of suppliers to choose from. Best quote with reasonable excess protection insurance. DONT BUY EXCESS COVER when you pick up the car, the local will rip you off! Would definitely recommend this service.

Ian Chapin

Wisecars was able to offer us a deal several hundred dollars less than any other site. This made it much easier on us for our trip visiting home. We recommend checking it out if your looking to rent a car anytime soon.

Rajesh Varadarajan

If there was less than one-star, I would give it to them here. I would NOT recommend anyone to go with Wisecars. The company just handsover the customer experience to the suppliers they work with and the customer is at their mercy. In spite of making a payment through Wisecars well in advance before my rental car pick-up, one of their suppliers Routes, didn't permit me to rent inspite of valid license. Now, I have been running pillar to post to get an update from their support team on my refund status over two weeks now. Inadequate support, lack of transparency and inconsistency on terms and conditions with the company and its suppliers are glaring issues are worth considering before you sign-up with Wisecars.

Oliver Stöckl

The booking procedure was clear and fast. The prices were by far the best. Hope that everything works out that easy at the pick-up

Jean Ann Petz

We recently used Wisecars for a 3 week car rental on the Big Island of Hawaii. We were very pleased with the rate and the service provided by the Wisecars support team. Our rental was through Bidget and was very easy and there were no problems with our voucher for the car the great rate we got from Wisecars. I would definitely use them again!

Christine Kroetsch

Trying Wisecars for the first time this month. So far, so good. Customer Service has been very responsive to my inquiries. Renee has gone out of his way to follow up with Hertz on changing my pick up time due to airline flight change. Hope the rest of the rental process proves to be as efficient!

jenny Mendez

Glad I found this site best price out there. I’ve not picked up my rental yet will update review if things change but so far so good

Andrew Kanter

Reviewing only based on the booking process. All seemed very clear, although cancellation policy was a little buried later in the process. But overall all was OK.

Andrew Friedman

Fast and easy booking through their website. Thanks for saving me over $200 for my rental! Pick up took awhile longer than expected but everything went perfectly. Thank you for making our rental experience great????

Yigao Sha

Wisecars.com offers very competitive rates at many locations. And its cancellation/refund process is painless, which is quite important during the current environment where people often face unexpected plan change. Highly recommend!

Michael Gray

I have booked with wisecars 3 times. Twice in Las Vegas and once in Denver. All 3 times very easy, great experience no hassles. We used Budget Hertz and NU car rental agencies through wisecars. We'll continue to use of prices stay the same.

David Benullo

They had the best rates, by far, of any other car rental competitors. We haven't picked up the vehicle yet so I cannot yet comment on the entire experience, but the rates have been very good. Booking process was incredibly easy.

Jamie Clews

We had a great service from RecordGo. I was nervous at first as we had received a car with a rather sizeable dent that although had been marked on the sheet, wasn't sure to what extent. The service from the team behind the counter and the guy checking at the end was really nice and swift. They relieved any fears about the dent when I handed it back very quickly. Also, I had forgotten my credit card and was able to avoid full insurance by using a debit card deposit. Some companies don't do this but they were helpful. Price was really good. Would definitely use them again. TIP: I don't think the directions for the office were right, took us a long time to find, they are in -1 right at the back of the carpark!

Janna Patterson

Wisecars has saved the day multiple times. When I couldn’t find a car, they got one booked for me. When prices were skyrocketed, they found the best deal for me!

Mitchell McDaniel

Used Wisecars for my rental in Atlanta. Southwest cancelled my flight so I called Wisecars to say I could pick the car up the next day when I could get a flight. Wisecars tells me they will contact Dollar and get back to me. After a while the rep for Wisecars says everything is fine and the car will be there. When I got to the counter Dollar had cancelled my entire reservation so I have no car. I don’t have time to step out of line and try getting hold of Wisecars because there are only a few cars left and going quick. I had to take what they have but have to pay$250 more than my original. When I return home I tell Wisecars this. They tell me that since I didn’t show up the first day then Dollar has the right to cancel. That’s hilarious because there is no way I can show up because my flight is cancelled and I told Wisecars all this and they told me no problem when it happened. Now they want to blame me because the car got cancelled. Well you are the one that told me everything is ok. Just another example of not wanting to take responsibility and trying to make the customer sound wrong. Won’t go through them ever again.

Jedidiah Kenney

Best price I could find. Easy website to navigate. Clear instructions sent with each email received. Voucher sent as described. Only reason I didn't give 5 stars is I haven't traveled yet but up to this point very pleased with the company.*** update after full experience*** I don't recommend wisecars. they sent us an email about getting cancellation protection and we asked for that protection but didn't ask for an actual cancellation. The representative from Wise Cars just cancelled our reservation immediately without asking for any clarification, and then when we told him of the error he would not give our reservation back to us, and tried to reserve another vehicle for us at a higher price. Poor communication on Wise Cars part and poor customer service. I won't be using them again.

Tom Richards

I recently booked a car hire in Orlando with Wisecars. I found the website clear and easy to use, the terms and conditions for Wisecars and the car hire supplier were easy to find and the whole booking process was simple. Highly recommended.

Catherine Myre

I booked a car on this website for the first time this morning. It was quick and easy, and definitely the best price I could get by over $100 with free cancellation up to 48 hours before pick up of the car! No other site gave me that flexibility. I’m so glad I happened upon Wisecar rental cars!

sham manghnani

Very happy with the experience of booking rental car at WISECARS CAR RENTAL. Will definately book again with them in future. The staff is very professional and courteous. Great company to rent cars with.

Patricia Daniel

The site was relatively easy to find a car and make a reservation. However the pricing was deceptive. The price quoted and charged in advance to my credit card was only part of the actual charge with $130 of local fees added. This was not indicated up front. It was still a competitive price compared to other sites.

Craig lebowitz

After placing my reservation, my country of origin was added to the red list of my destination country. The customer service team helped me navigate this quandry in a kind and professional manner.

Joan Sterling

The Wisecars Car Rental platform is easy to navigate through and transparent. I have yet to pick up my rental car, but I know what to expect. The fact that all the terms are visible is a plus.

Kayla Vahling

Found Wisecars via a Skyscanner search, and they definitely had the best prices of any other rental companies in the area, and allowed the option to select 'in-terminal' as well. The booking process was very smooth. It does require a full deposit at the time of booking, and the website calls our free cancellation 48 hours prior to pick up time. They actually hold a 15% fee for the free- cancellation if you don't pay extra for it, just a heads up there

Lavinia Newlands

Very good broker quickly found me the best deal and waited on the telephone till i had received email confirmation. Easy And reassuring saved a lot of time searching

Brad and Anke Gunn

When I searched AutoRentals.com for a car in Hawaii, it showed a number of rental car company prices. Wisecars price for a midsize car was quite a bit less. When I saw that Wisecars had free cancellation up to 48 hours before the rental period and many great reviews, I was sold. The reservation process couldn't be easier and knowing the car will come from a national car company I am resting assured. Having not heard of Wisecars before this, I will always now check with them first.

Lorenzo

They are not the ones who rent the car to you but only the brokers who look for a car rental for you in the requested country. Until here there is nothing wrong but they should be reliable of who they work with and they should make sure they work with legitimate people. We rented a car online in Cancun - Mexico for a good price with NU Cars / Infinity Cars (the double name is shady enough already but wasn't aware at the time of the booking). Once we got there they asked us to pay a minimum of $300 on top of the car rental for insurance if we are not able to provide a document from my credit card company stating that they can cover over $9600 if something happens. Signed by the company and printed off; obviously a complete rip off just to make more money on top of the rental; they even told us that if we cancel our booking with Wisecars that they'd give us a better price. After a long conversation and getting no where we left, losing our deposit, went next door to another car rental, booked a car for a third of the price with insurance covering 90% of the car and no unheard documents needed. When complained to Wisecars customer service they blamed on us as we didn't read the 35 pages of terms & conditions, we felt scammed big time! A complete rip off!!

Oliver Jeffcoate

EDIT - useless if you have any problems with your car hire vendor. Impossible to get on the phone. Really good price and all seems pretty seemless so far! Haven't picked up the car yet so will edit my review after my trip. Small issue in that the app can't find my booking but in the process of trying to sort. Would recommend, so far

Wessenka W

I just booked the rental after watching the high fares. Got a much better deal and the booking was a breeze. Will rate once I actually pick up the car, so I can tell you how actual face-to-face service really is. Fingers crossed!

David Trinh

Many online car rental aggregators are shady but this company is absolutely worst of worst. Made a rental, agency I went to refused to recognize my license (said expired but had been legally extended due to Covid DMV closures and I had documentation of this). Had to book a new rental and Wisecar refused a refund even though their vendor was clearly in the wrong here. Absolute crooks. By contrast had something similar happen with Auto Europe last week and they gave me a full refund. Avoid avoid avoid.

anant pratap yadav

They are clueless about the policies of the rental companies they show on their website before you make a booking and when you face an issue at the actual time of the booking, their customer service starts highlighting all the loopholes in terms and conditions. Wouldn’t recommend using them. Best to directly book with the car rental agency. I almost lost my entire trip because of a booking made with them and had to eventually pay 3X with another car rental because I was left stranded.

peter kelly

Using Wisecars I was able to get an SUV in Vancouver at a very good rate. The booking process was very straight forward and quick. Follow up emails from Wisecars explained what would happen next. So far so good.

John Christensen

So far the booking process has been smooth. I have not yet picked up the car so I cannot comment on that aspect. I am very pleased with the pricing that Wisecar provided and I look forward to the actual rental term experience.

James Kennedy

Wisecars offered me an excellent rental rate for Malpensa Airport that remained the same even as I had to change the reservation a couple of times. Questions and responses via telephone were helpful and via email prompt. I am usually not very impressed with car agencies but this really was top service.

Irene D

Had to modify my pick up and drop off time after i made my reservation- i emailed customer support and within an hour i had the reservation modified and an updated voucher sent to me. I was shocked at how quick and easy it was. I havent picked up the car yet but im already impressed!

ciearra andrada

Great, fast and easy booking hassle free and decent competitive prices. I would highly recommend as a first time user

Theona Poggi

I have used Wisecars Car Rental multiple times. Outstanding service and great prices every single time. Thank you!

Brian Crawford

This is my first time using Wisecars. I rent cars often using numerous methods of booking the best deals. With this last rental Wisecars was definitely the best option for what I was looking for in a rental . So far everything has been very simple, stress free and convenient. I'm very satisfied.