Reviews of Serpa Chrysler Dodge Jeep RAM SRT MOPAR ProMaster Commercial & CCRC (Rent Cars)

D Fernando

Updated : 5/2 I want to let everyone know that after my not so great experience Serpa has really redeemed themselves. They called me in and fixed what ever issues I had and made sure I was satisfied. That is the customer service I am used to with them! Great Job team! I really appreciate the effort you made, we will continue to bring our cars here and recommend you to our friends and family! Jim the Manager has been very understanding and empathetic we appreciate all your help. Communication is key and you have stepped up your game! First Post (Not so good): My husband and I have been going to this location with both our cars for over 10 years and I have purchased 2 vehicles so our loyalty was true. I have to say my experience these past 2 days has been the absolute worst ever. The new customer service team is absolutely horrible and worse at communication. I booked an appointment and got there requesting a specific mechanic which they told me would be the best at it. Only to get a call 2 hours later that he couldnt work on my car that day. Re booked for another day and was asked to bring my car in first thing and at 1230 they said it wouldnt be done till 6pm. A three hour job with a booked appointment???? Didn't even call to let me know. previous customer service Lucy would always call to give update and would call to advise on price. They told me one price one day and when I went to pay it was much higher. They also put on their invoice that they do a complementary car wash and vaccum...all lies my car is still dirty inside. I am SO DIAPPOINTED with them. The 2 new guys at the front desk are horrible. No customer service skills at all. If they knew what was good for them they would bring Lucy back. Needless to say I am now taking my business elsewhere. Don't go there they are horrible to loyal customers. I will take my loyalty elsewhere....good riddens they don't even get 1 star.

Damon Hawkey

What a great experience dealing with Serpa! Was lucky enough to deal with Kenny and Mitch, both pros and willing to focus on our needs, not their own! Even when we had to take a break during our search, Kenny kept in touch (without being over-bearing) and we were able to get all of our dealings completed by email, which was a requirement for us! No hard selling, no pressure - just a great experience buying a vehicle. We'll need a second vehicle soon, and I'll head to Serpa first to see what they have! Can't thank the team there enough - great job, and we got a great vehicle in our price range! Cheers, Serpa!!

Jorge Teixeira

R rttr

Amber Bao

Highly recommend here because of the perfect experience with dealer Shawn Sun who helps a lot with my first-time purchase. In short, no pressure at all from test driving to complete order, and all prices are pretty transparent. The Jeep Wrangler is my dream car, but I do not have too many detailed ideas about models and payment issues. Shawn is very friendly that clarified and customized a financial plan based on my request. Also, he follows up with me for every process in time to release my worry.

Giselle Bloch

PHENOMENAL SERVICE! Every step of my interaction with Serpa, from the first time I walked through the showroom door until I drove away in my new Durango, was exceptional. Ash Ajmani treated me like I was THE most important customer he has ever dealt with, and I felt valued as a customer. Ash kept me informed of the status of my vehicle throughout and stayed on top of all the details. He was professional, friendly and easy to deal with, and did everything possible to make a large purchase fun and easy. He called me the day after I picked up my Durango to see how I was enjoying it -- great customer service. I highly recommend Serpa for anyone looking to purchase a vehicle!

Armando Crypto

Thank you to the team at Serpa for fixing my Volkswagen after my collision. In just two weeks my car was delivered to me looking brand new! Great care, even better customer service.

Chris Dundas

Good group of staff here at this location. Gives off the friendly neighborhood shop vibe.

Erik Freeman

Didn't feel like I could believe or trust anyone.

Mike “Mike” S

Great fast turnaround time! Body shop is amazing to work with thank you so much !!

Renate Mayes

The service desk, technician and shuttle bus driver were very courtious. I miss the complimentary service of a quick interior clean When they did that it made me feel special.

Booyaka Stubbs (ExplorewithStubbs.com)

Looked around for about 10-15 minutes without any help so I just left. Staff didn't seem interested

Johanna Charles

First time at this location. They were all very helpful. They explained what was wrong with my car and how to prevent the issue from happening again. They were great and I am more clear on what my warranty covers.I trust them and will be using them for all my car maintenace needs going forward.

Ron B

My jeep people

Atanu Mamun

Very helpful bunch!! 10/10 would definitely recommend.

Frank Lin

Good service

CARLO ANTONIO ROXAS

Great service! Thanks Kenny and Hamza for giving me a REAL DEAL. =)

sitong zhou

(Translated) Very good (Original) 非常棒棒

Angela Potter

Friendly, courteous. Couldn’t be happier with our 2019 Dodge Ram purchase! Sam and Mitch were awesome!!!!!! AKA.....Jennifer ????

manu varghese

Great customer service and work done on Time. Mr Gunther is very professional and friendly..

Fr. Voski Galstyan

You have to force them sometimes to get routine things done. They always try to sell to one of their bs packages winter package etc. when all you ask might be a simple oil change or factory scheduled maintenance check

Michael Weber

This has been the easiest car buying experience ever! Caleb Trow is the most professional and friendly sales person you could meet. His leadership team of Kenney and Mitch made sure that everything went smoothly, and as promised. They even went to the effort to introduce the owner of the dealership! Thank you and congratulations! Mike

Mike Sacco

After purchase of the Jeep I received a refund of the deposit in a mere 3 days within HST as promised. Very efficient for Kenny Rodrigues

Paul Joseph

Good

Trudy Morao

What a disaster! We have nothing but issues since purchasing the vehicle at the end of April. Waa still receiving calls from our old finance company as recently as this week. So many lies and misrepresentations. Always passing the blame to their colleagues. Save yourself the trouble and deal with ANY other company than these guys.

Hema Avvari

Excellent service I have been coming for 15 yrs. Seniors discount should come back I THINK.Overall happy

Muneeb Ruhi

The service department in this location is excellent but I wish i could say the same about the dealership. They truly embody the stereotypical 'car salesman' mentality. Granted, I am naive and ultimately it is my responsibility to make sure I get what I signed up for but dishonest businesses dont help. I went to trade in my 2010 caravan for a 2013 avenger and needless to say, promises were not kept and I did not know how to back out of the deal. On day of 'sale', I was promised a 3% interest rate when signing up, and told to not worry about the winter tires as the 17" caravan tires would fit the 18" avenger model (I couldnt see how but hey, DOGE salesman are saying that the two DOGE rims for the two DODGE cars are compatible so why question? Afterall, they are DODGE Reps...Bad call). On closing day, I see the interest rate is 4.99% and when I said that is not what i signed up for, all i heard was 'well you signed the bill of sale so there is not much choice'. Little did I know or research, I said to myself, i'm stuck with it so might as well (could've backed out of course as the initial term was NOT met). On another note, my 2010 caravan had 'warranty' problems that despite paying for 'gold service' was not recognized at all dealerships (bob bannerman included). Fast forward to 4 months later, take my car in for tire changes and am told that the tread pattern is NOT compatible and cannot be exchanged. Talked to the sales manager who made the initial sale to me and the response? Typical "I never said that....". Talked to the owner and his response "well, thats not our problem but I'll look into it and get back to you" (9 months later, and I'm still waiting for him to get 'back' to me). They are right though, 3 lessons learned. 1) do your due diligence on items you have concerns for, do not take other people's word as blind truth even if they seem 'official' (especially at this particular dealership) and if you are, get it in writing. 2) If a term of sale is not met, do not get backed into a corner by 'bill of sale' comments - challenge it! 3) Never buy dodge (especially from this dealership, again!). I recommended dodge to family members who bought their cars as well (so 3 sales of $30K + warranty and oil changes in the last 5 years). After 5 years of being with Dodge, I wont be going back to them again and will recommend my family does the same. So yes, it has become "their" problem after the fact by not getting my business anymore. I loved their service department but have not gone back since the problems. Please, do yourself a favour and stay away from this business. I bought my caravan from Scarsview who were very 'honest' and did truly help. If anything and you must go with a dodge, i would recommend taking an extra 10 mins to go to that dealership instead.

Derek McDonald

Took my truck into Serpa's Collision Centre to have some body damage repaired. I found George to be very professional and upfront about what repairs were needed and the cost of having the work done. Everything was thoroughly explained and any questions or concerns I had were clearly answered. They did an excellent job on the repair and the truck looked like new when I got it back. I would highly recommend Serpa Collision Centre to anyone. Thank you George and staff. I've been happy with my experience's with the service department as well.

Simon Tian

Good service.

Dee ColourWorks Painting

I called Kenny one day last month to see what Serpa could do to help me trade on my Durango for a new vehicle while times were tough financially through the COVID-19 lockdown. I was amazed just by what he could tell me over the phone and we set up an appointment for that same Monday afternoon I called. By Thursday, he had me picking up a beautiful brand new Jeep Grand Cherokee after taking care of my every question and need on a safe and reliable vehicle. Everyone else at the dealership were incredibly helpful and informative, as well. I can’t recommend these guys enough when looking for a new vehicle.

Brandon Bird

Excellent service and very knowledgeable staff. The team had our new vehicle ready in no time for us to pick it up. The entire process was made very easy and they accommodated my hectic work schedule. …

jerry lin

worst service ever, stay away from them

AJ

Get stuffed

Carlo Obillos

I had a great car buying experience at Serpa. Kenny and Mitch were both excellent to deal with and at every step, I felt as though they wanted to make me a repeat customer rather than maximise their short-term profit. Great job guys!

Lyn

HORRIBLE SERVICE!! THAT’S ONE STAR TOO MANY CUZ THEY DON’T EVEN DESERVE ONE. SINCE TAKING MY VEHICLE THERE ITS BEEN ONE ISSUE AFTER THE NEXT!! NO EMPATHY FOR THE MESS THEY CREATED AND NO ONE SEEM TO CARE. I ONLY WENT THERE BECAUSE IT WAS CLOSER AND CONVENIENT. THERE ARE BETTER SERVICES OUT THERE WITH PEOPLE THAT ACTUALLY CARE…. WHY SETTLE FOR ANYTHING LESS??!! I WOULD NOT RECOMMEND THIS PLACE. GO THERE AT YOUR OWN RISK!!!!

Kara Branton

Serpa Chrysler completely changed my car buying experience! As soon as I walked in, the Sales Manager himself helped me find exactly what I wanted without ever making me feel pressured (one of my pet peeves at dealerships). He went out of his way to ensure my experience was exceptional - from the test drive to the negotiations. Not to mention the paperwork was so quick! I felt very comfortable with Mitch's honesty and transparency throughout the entire process. Finally,the pickup was such an exciting moment - everyone at the dealership made me feel special and congratulated me on my purchase (such a great team there). I will definitely be recommending Mitch to my family and friends! I love my Jeep!!

CRU 123

Really helpful staff, even though I purchased my Jeep elsewhere. Service was quick. Definitely coming back.

hasrat rohoman

5 stars best place to get your first Jeep Wrangler. I would like to give a shoutout to Kenny/Cherly I just purchased 2018 Jeep Wrangler with them they were really helpful and very patient, and very good vibes that made me and my family feel so comfortable. Thanks again ????????

Ranjeet Sidhu

I m very happy to have my car repaired by serpa collision centre. They are very honest and professional.My car looks like brand new and i dont face any problem in parts nd all so i reccomend go visit serpa collision centre for better satisfaction

Martino (Life with the Leung's)

I highly recommend Serpa Chrysler I would like to give a huge shout out to Kenny in sales and Mitch in finance, very helpful with the purchase of my jeep grand Cherokee trackhawk. they made this a great experience for me. I'd definitely purchase there again and recommend it .

Antenor Queiroz

The salesman tried to sell me a car they didn't have and made me sign documents. They asked me to pay $ 1500 to hold the car. They didn't even have the car to sell. They gave me 2 days to answer the financing approval. After 12 days, they told me they didn't have the car. After that I was offered a car 3 years older for the same price as the new one. I asked for a refund and it took another 10 days to return my money. Horrible experience.

Frank Polsinello

Stefano Serpa is simply amazing! He is responsive, communicative, and quick. I reached out to Stefano about getting my new truck and within the hour, I had everything that I needed to purchase it. This just shows you the level of care and attention that Stefano has for his clients. I could not be any happier with Stefano and the Serpa Chrysler. They should get 10 stars....

LaFamilia Quirino

Im a frequent costumer especially during car service maintenance to Serpa Chrysler. But today I was dissappointed about the service, here's why: I have an appointment at 10am. I came there exactly at the given time, i was scheduled for service and ask for an oil change. Usually it only take me an hour wait for an oil change, but today they told me to come back after 2hrs. So i agreed and waited. But after 2hrs passed. They called me and told me that i have a nailed wheel on rear left tire thats need to be patch and it cost me $60 for a patched. To make it short why they let me wait for 2hrs then told me about the problem, then i have to wait for another 2hrs for them to finished the patched. For an oil change service and a tire patched it takes them 4hrs. To finished the work. 4hrs waiting was really dissappointing.!! Really dissappointed!

Prasad John rasquinha

Good customer service nice waiting area with coffee tea water free wifi

Ankit Pandya

As a person who’s buying his first car, I was really being extra Carley, openly taking suggestions and reading the best reviews from dealerships and visiting different places every week. What made go with Serpa were the staff and the management. Not only were they excellent in helping me get the right car, they also went above and beyond to ensure I wasn’t taking rash decisions in picking the car. Alexandria is the manager of the dealership and she became my sales rep just to ensure I feel comfortable with the decisions I make. While there were great dealerships which I visited earlier, I always had a rushed feeling to close the deal sooner from each one of them. Alex made a 360 move and made sure I wasn’t rushing my decision, she also gave me honest opinions and answered all my queries honestly. Serpa treated me like their own family, did not have that feeling from any other dealership. When I got my car, it was the best feeling ever because I felt like my own family took care of me on this. This is something not many dealerships provide, which is why I wrote this review. Serpa is always going to be my go-to place for cars they specialize in. And I would suggest every car seeker to please do visit serpa atleast once if you see them selling a vehicle you’re looking for. Ten stars for this place!

Jessenia Feijo

I recently came to this location to get a new car & hopefully trade in my old one. I was matched up with Fedele, who previously assisted my parents in their new car purchases - which they loved! I was excited & he did not disappoint! He made the process extremely easy and really listened to what I was looking for & showed me some great options. Nonetheless, I was sold on the 2021 Jeep Compass & I am in LOVE! Thank you again Fedele & as well Mitch for making this process truly catered to the client. Keep well!

Charmaine Rochester

I don’t always enjoy the dealer experience for maintenance, however this location was pretty good, Peter seems quite genuine and he kept his promise and was very easy to talk to. ????????

Jay Fernandez

Detailed explanation. Professional advice. Great customer service.

Sam McCuaig

Got an amazing deal on a 2015 wrangler here with a trade in. Kenny and Mitch are extremely accommodating and willing to work with you. Trustworthy and reliable as they made sure all of my concerns were dealt with and everything was perfect before I drove it off. They understand a car is a big expense and care about making you feel comfortable with your purchase.

Albert Jebanesan

Serpa Chrysler Service at 20 Cowdray Ct., Scarborough so impressed me. A warm greeting from the team and what seemed like a genuinely nice place to work made me think I had made a good choice. Quality cups of coffee in the waiting lounge gave me relaxing time while waiting. A thoroughly great company with a great service.

Dave Weese

Nice friendly staff.. book an appointment if you need service very busy..

Yitzik Midler

Great experience over all Kenny and Mitch made the whole experience really easy and simple got the best deal I'm the market thank you !!!!

Ash Noman

I wish I could give them -5 ranking. THEY ARE CHEATERS/LIARS & THIEF. NEVER GO THERE. They asked me to pay $1800 + tax for the problem my car was having. I got it repaired from another mechanic for just $70. PATHETIC and worst service. All they need is just money Just for diagnosis they charged me $172.

AL PRYKE

Had a quick oil change and it was fast an friendly.

Sam Fard

Shady shady shady location!! Will never go here. Only went once and they broke a pump by putting in wrong fluid but blamed it on me. Took me over a year for Chrysler head office to refund me the $800 that Agincourt Jeep overcharged me for their own mistake. This dealership would not admit that they did wrong. However one of their mechanics is the one that told me that they messed up in private

Ice Chic

Came by recommendation. We deal with Chrysler/Dodge for hust about 20 years now. Senior dealership manager, Mitch, is truly the person to have business with - calm, with a huge sense of humor, super knowledgeable and, unlike others we dealt with before, instead of being pushy, he actually makes suggestions that benefit us as his customers. Definitely recommend Serpa and its staff. ????????????????

Tessy Skretas

I bought a new car from your dealership. You advertised and sold the navigation package with live traffic GPS. It does not have live traffic. I have been waiting for almost three months for resolution and compensation. The delay has been less than satisfactory. And still no resolution. Not a happy customer! Follow-up five months later....after asking me to wait 72 hrs for resolution it is now five months later. I was informed that head office would not compensate for the GPS with NO live traffic, even though that's what i paid for. Furthermore, they advised thst all advertising material as subject to change at any time. So if you are promised an option in writing and you buy, oh well, that is subject to change. I was also told verbally that my car came with 5 year warranty only to be told later that a mistake was made and it's not. If you buy an option that somehow does not end up in your car, i would expect no recourse.

Michael T

Good service

Jordan Schmidt

If you are buying a new or used Jeep be sure you go to Serpa! Stefano and his team made finding the right vehicle for me an exceptional experience. Constant communication and transparency throughout the process, hassle free with no pressure to commit like you'll get with the other dealers.

Frank

(Translated) I went to this store for the second time because I had to change cars. I didn't expect to encounter the sales that received us two years ago and recognized me and bluntly. Their cars are not suitable for family travel. They are all high-end cars in their stores. Do n’t touch jeep if you ca n’t bear to spend it. Calavan is a decoration truck. Lease is more suitable for Japan and South Korea. It also recommends RAV4 to us ... (Original) 第二次去这家店，因为要换车，没想竟然碰到了两年前接待我们的销售，还把我认出来了，并且直言不讳，他们的车不适合家庭代步，劝我们别考虑了，他们店里都是高端车，像jeep不舍得花钱就别碰，calavan是装修用的货车，lease的话日韩系更合适，还向我们推荐了RAV4…

Derrick Tomlinson

Great people, great deals

Francesco Carbone

These guys are awesome! Fantastic customer service. I’m loving my new 2019 Dodge Ram 1500. Kenny is a pro!

Sue Pellerin

Thank you Kenny and Dahlia for making our online shopping a breeze. Quick to reply emails, calls and texts - amazing service! Buying a vehicle sight unseen is unnerving but Kenny made our experience amazing (actually better than other purchases we’ve made in the past with local dealers). Thank you Kenny for staying connected till our baby was home. We love our new to us 2020 Power Wagon!!

jimmy ellis

Everything was great ....my first Dodge Challenger and my salesman and manager were great

Hooman Karimi

Excellent customer care and service, Friendly environment and professional sales. I feel so comfortable to deal with again and strongly recommend you to go and see the difference. Thank you again Sadra, Mitch and Fedele.

Muthukumar Chockalingam

Best Customer service

Angelo Hrenczuk

Ordered my RAM 1500 back on April, delivery was delayed due to chip shortage. Mitch and Kenny kept me up to date on the status and pushing hard to get the truck delivered before Labour day weekend. Thanks for the great service, it was very much appreciated.

Lauralee Schelborn

I had a great experience. The staff was amazing. They were informative, helpful, patient, and accommodating. They were very professional even after I call them 7 times after signing the bill of sale with changes and negotiation of further discounts. They still worked with and accommodating my request. At no point did they ever make me feel uncomfortable. I was very pleased with my purchase and most importantly my experience. Thank you Serpa Chrysler. I know you are new owners and have to rebuild the dealership reputation but I must say you are doing a great job. All the best.

Abhishek Sharma

Nice

Deny

*I was mislead again by this dealership and I'm being left out in the rain. My warranty apparently expired 9 days ago because I was never made aware that the time they used the jeep as a demo counts towards the 3yrs 60k. The owner hasn't returned my calls. Avoid these guys. **they replied on here trying to save face but after several calls I never heard back from anyone. Avoid Serpa! I purchased a 2017 Jeep Grand Cherokee on Sept 6, 2017. I have to say that the salesman and the sales manager were very pushy. It started with the sale-man insisting I give him my credit card to show I'm serious, and then he kept saying sign here pointing to the line on the contract. The manager (Mitch) even told him stop. They also required $1000 deposit because it's their way to ensure you don't walk. I haven't had to make a deposit on a car purchased with my last 5 car purchases. I ended up going above my bi-weekly payment budget and I wish I stuck to my guns. The dealership had an airmile reward offer for my purchase and they have not yet given me any airmiles. NOV 21 2017. Management (Mitch) said they would look into this but I have not received a single call. All talk no action and the blame game begins with management saying they can't control airmiles and he didn't realise he was supposed to call me back even thought he said he would. This was his last email to me "Unfortunately I have no control over the distribution process at Air Miles, I honestly didn't think there was any more to discuss after the request to provide was submitted. As for John, I cannot speak to what he had committed to. I am sorry you feel this way, I can only control our process." Im not entirely sure what that means but I'll tell you that's not taking ownership of a situation that you said you would look into to. It's poor customs service and excuses. I'm don't with Serpa was my reply. Delivery was not on time and the vehicle was given to me with the interior not fully cleaned (it was a demo). The interior had pop in the cup holders as well as the rear seats. Something was also spilled in the trunk/cargo area. It took me an hour to clean it. I gave them my trade super clean, they could have at least done the same. Upon taking the vehicle home I noticed a few marks (looked like over-spray) they claimed was tree sap. I'm not dumb. It was not tree sap. The shop did take care of this and the paint shop manager was very nice about this. The paint shop department was great to deal with and they did a good job buffing out the marks. I wish they would learn how to wash a vehicle before handing it over to customers.A mark is still visible but I won't be returning to this place because of other departments. My change oil light also came on in the second week. Not sure how this was missed. The shop did change the oil and I left the shop only to see the change oil light come back on. I was told to reset it myself. I do believe they changed the oil so this was a minor error. I will give them the benefit of the doubt but I won't be returning for service. I had another issue, I was supposed to get 1 year free Sirius XM radio. I did not get 2 weeks free Sirius XM radio. Apparently, they had it activated on the vehicle Nov 2016 so I lose out. I specifically asked if I had a year free both the manager and my salesman said yes maybe a few weeks less. I took it to the top guy and he said I'll see what I can do but no promises. ***Update, I am happy to say that the owner got involved and corrected this. I will be receiving my 1 year Sirius XM subscription for the year as promised or at least that's what I've been told. The shop guys were very nice but almost everything I had asked them to look at was "no fault found". I would not recommend this dealership. Beware of false promises and don't trust them when it comes to their word. Get everything on paper if you decide to proceed. The infotainment is missing Android and iPhone app connectivity. It's only available in the US. Chrysler told me this will not be updated so I'm stuck with it.

Steve Evans

Small. $ in the ballpark.

david burke

Sam (sales) is really great and knowledgeable and understanding to what I was looking for in a car Mitch (senior manager) is really great at sweeting and sealing the deal and understanding my needs in price from dealing with both them it really made me feel more comfortable and confident in my purchase and definitely I will be recommending people to go and purchase their car from them! The Mean Green Machine!

Karthik Gopal

I bought a 2014 Dodge Caravan from Serpa. I am very satisfied with my experience with SERPA CHRYSLER,, the staff ( Merrick) was great to deal with , very friendly and polite and got me the Van I was looking for. No problems at all, and the delivery was as promised and through. All other staff were nice and friendly as well.

Josis

Thank you Sam. Sam was the sales associate. Very comfortable with him.

Luis Shih (vwtpgn)

Everyone is friendly and helpful

Fahad M

Just took delivery of my 2018 Challenger Demon. The team at Serpa kept me updated during every step of the way, and truly made whole experience feel special. Thanks again to the team at Serpa!

Mark Brophy

I visited this dealership when I was in the market for a newer Dodge, nothing wrong in general with the dealership or staff, but my personal experience showed that there was a limit as to how flexible they were and willing to go when it came to negotiating a price. Unfortunately they lost my business as they just couldn't hit my price. I did by at another Chrysler Dodge Jeep dealership not too far away, literally a couple of days later,and at the price I wanted and needed to fit my budget, which btw wasn't low!

Bruce Gliddon

Got to give this place five stars because I just bought my new car here. A 2019 Ford Mustang at a Chrysler dealership! Works for me. I want to thank Ken and Mitch for their kind assistance in acquiring my purchase. I even got to meet Mr Serpa. Nice place you got there, sir. ????????

Steven Feng

Very Good Purchase Experience Recently found one Mazda 3 @ Serpa and requested the Carfax. Sale manager Kenny responded very quickly, though the email went to my junk email folder and only found out after I met him in person. After two test drives found out some brake/tire issue. He promised to fix anything related to safety. I was still doubtful even after signing the contract. When I picked up the car at the scheduled, surprised to see they actually replaced all brake pads and two tires (all OEM). And the forementioned issue was gone. Plus they detailed the car almost like new. The finance manager Mitch made whole transaction simple and quick. Two days later I found out the wheel slightly pull to the left and Kenny arranged for the checkup right away. All in all a very pleasant experience and absolutely recommend anyone in vehicle market give them a try.

Sam Kippolus

They r friendly and respectful. Evan if its hard to get a car they will find u a good car for u if u believe in them

Bharat Bahl

Went to get my car checked for brake concerns. They had all the invoice information yet lied to me about what was covered under warranty. Then made me wait for 3 hours for a job that other dealers do in 30 minutes. On top of this they keep their service area without proper heating in -10 Celsius weather! When I complained to the general manager about this he said this is how they save on costs!

NIKO CARMICHAEL

Superb

Camille Nava

Ash, Paul and Jason at Serpa did an incredible job on my jeep jk. They're friendly and accommodating. I highly recommend this branch.

Karoll-Ann Caron-yergeau

Very good service ! Thanks a lot for repair our car without an appointements!

Fashion Flowers

My sales David at this dealership deserve this review with his very patient, detailed and professional service.

Chris Glover

Terrible experience, possibly my worst experience ever with a dealership for basic service and a recall. The service department couldn’t identify my vehicle or provide timely or accurate progress updates. It took the dealer nearly 8 hours to finish a 2.5 hour job. If I didn’t press hard, I would have been stranded without a vehicle overnight 50 km from home. The shuttle service took in excess of 1.25 hours to pick me. Overall, a terrible experience for me (the customer)!

Stephen Walker

5 hours for an oil change, painfully slow just getting the paperwork done on pickup.

hovek AL-dawoodi

The parts department is the best people and so helpful specially jack I love you boys

Habiba Rateb

Adam the salesperson was very nice however his Manager had a very rude attitude ! not that only he also gave us an extremely low trade-in price. save the trip! they haven't shoveled the entrance so the entrance was very slippery

Chris Letterio

About a month ago i went in with a Ford Lease on a 2017 Escape. The help I got from the guys at the dealership was second to none. Roni was great and told me he would get something done for me at any means necessary as I told him the situation with my lease and how no one has been able to help me. It finished off with Mitch putting the final touches which saw me leave with a Jeep Cherokee Trailhawk. This is by far the best purchase I made so far in my 32 years of life on this earth and when I propose to my girlfriend one day, it will still be the best purchase in my life. I enjoy driving my Jeep and I know I will never hate it. I just wanna say thanks to Roni, Mitch and the rest of the guys at Serpa Chrysler once again and I will definitely recommend them to anyone. They made my drive from Oakville worth it!

Ara wanees

Service is bad

The Beach Walk

Very good service on my Ram truck which had to be towed in. Service dept. Is A1 and kept me in the loop at all times.

Josie Osh

Great service every time. Besides the 2 grumpy old men, who are probably exhausted from working and have been there for many years. The rest of the staff are really nice. Very courteous and professional, the give a warm welcome and don’t make you feel as if your bothering them. I would recommend this car dealership and service centre again and again.

The Life of E.J.

Came in today last minute with my 2015 hellcat charger and I spoke to Paul and Adrian and they went above and beyond for me to get my oil change. Nothing but good things about this dealership make sure you guys come in for any of you’re car needs. Thank you Adrian, Jason, Paul, and to all the Serpa Employees you guys are amazing 10/10

Prabhsimran Singh

I been there 2 days ago for chrysler 300s and they told me they going to check for one bank for finance but they applied in 4 different banks. And it all affect my credit and now I am unable to apply for a car because they already applied in 4 different banks. I checked my Equi fax report and and all says everything. Don’t go for them as very unprofessional and no customer service. Never gonna suggest to anyone for cars. DON’T GO

William Carrigan

Great service dept I would recommend them to any car owner, Chrysler or not!

Amanda Vigna

Great experience, great people and great prices! Love my new Jeep! :) Special thanks to Stefano, Mitch and the Serpa team!

Soran Aziz (YaNo)

I love this place, great service had done

Neil Sunga

Went here for a recall. Fast service. In and out in 45 minutes or so. Helpful staff.

Andrew Salonin

Convenient location and decent service.

Victor P

I went in to look at a used vehicle and was treated with the same level of attention as someone looking to purchase new. Sam, Kenny and Mitch treat you with a level of respect and care that I'm quite frankly surprised to see these days. They did not pressure me and were very accommodating addressing all of my requirements. I've been to many dealerships in my time and would highly recommend Serpa to anyone looking for either a new or used vehicle. I'm looking forward to bringing my car in for post sales service, since knowing the sales experience was so great I have no doubt the service experience will match. PS tey are also all dog lovers.

Kathy Reid

Nice place

haidar alkarar

Worst place ever untrusted mechanic & careless management I think after you called me you found my file and why I gave this review

Charlène Girard-Parent

(Translated) Excellent service! Thank you. (Original) Excellent service ! Merci.

Steve Balogh

The manager, Kenny was extremely helpful in helping me get the truck I wanted. The reception was friendly. Cherol, the lady that assisted me to see the truck is always there to answer questions. The owner, Stefano was exceptionally honourable by giving me a $500 discount for being in the military. The service staff was also helpful in assisting me with little details I inquired about. Summarizing, I will boast my purchase to my friends and family hoping they'll look into getting a vehicle from Serpa Chrysler.

Vitas Zhang

Serpa group make 401 kennedy chrysler great again ！

S Clement

Great service and pleasant to work with. Thanks to Fedele for a respectful purchase experience.

Daniel Mercado

Quality of job done well, time of waiting for the service, reasonable. Great job Serpa from now on all my car maintenance needs I’ll done it here at Serpa thanks.

Tony C

i dont know about their sales, but their service is non existent ever since they were purchased by Serpa, before it was 401 kennedy chrysler and it was a fantastic dealership on service side. i went in to have a high pitch noise looked at, after about an hour the service advisor told me no noise is heard, i insisted on taking for a spin with the shop foreman or service manager, and the girl LUCY BEVACQUA very reluctantly agreed, at which point the service manager jim did hear the noise. after that, the car went inside for at least another hour, at which point jim came to me and said they'll contact the engineer and call me back, and that he's had a lot of warranty work to deal with and dont have time for mine car. after 1 week i called back and jim said nothing yet and he will call me, it's been almost 2 months and i got fed up and went to woodbine chrysler, and that's when the advisor at woodbine chrysler told me there was a tsb on this issue and they fixed for me right away. so if serpa cant even perform tsb warranty repairs, why should anyone trust them with paying repairs? 401 kennedy chrysler was my choice of dealer when i had any issues that my mechanic cant fix, but now they can kiss my money good bye. thanks for a lousy service.

Armando Falotico

Today at Serpa Chrysler, I was given a world class customer service experience whilst picking up my Volkswagen at service. The guys really are knowledgable about vehicles not just of the same make but of others as well! Even Harry took me into the garage while my car was on the hoist and I was able to see my vehicle up close in the diagnosis of my issue. Great customer service, great education among the staff. Highly recommend.

Diana Di Clemente

Dealt with Stefano and Mitch on a custom order of a 2021 Wrangler Altitude. What an amazing experience!!!!! They were helpful, thorough, and provided me with consistent updates. These guys really went above and beyond for the successful completion of this deal! LOVE my Jeep. Thank you Mitch and Stefano!!

Adi Malihi

“We are not Chrysler/Jeep we just selling their cars” “the solution will cost us $1400 and it is too much for us to pay to solve your issue” this is the answers I received from Mitch, finance manager at this location after I came back two weeks after I purchased a new Jeep 2018 with a problem in the stereo, disconnecting from iPhones (I checked it with few different iPhones). He told me that the solution for this will cost him $1400 and it’s too much for them. Ash also involved in this issue, after months that I am talking with them about this issue, Ash one of the managers told me in quite “I know what you’re complaining about, it is happening to me all the time with my iPhone 7 on my Jeep”. Few days ago Mitch call me and told me “good news, I have a solution for you, I know a guy that can install you a separate Bluetooth device in addition to your stereo” and that he will call me to schedule it, I asked him if he have a location, he said no. He doing this as a side job. I agree just because I am with this issue 6 months already, from the day I purchased the car. His guy called me, name Al, offered me a Bluetooth device that worth $50 on Amazon and he told me that he cannot give me warranty on the installation. I said no and gave up, too much energy for me to handle with people there. This location is the worst location ever, managers there telling me to send complain letters on other co-workers managers that work with them. They are lying and not taking responsibility on parts that is under warranty. DO NOT BUY NOTHING IN THIS LOCATION. do yourself a favour and go somewhere else. If you want to hear the full story, you are welcome to contact me.

Doris Reed

Nice

Cedric Lariviere

Realy great service! I arrived in the morning without an appointement because my car was broken and at 1hpm my car was ready! I’m not from Toronto and they helped me to find something to do during they repared my car! I recommended this garage!

Alexis Hippola

Purchased a 2021 Wrangler from Shawn Sun in March. Due to the shortage of chipset in auto-industry, the delivery was delayed for few month. Shawn and his manager Mitch were very willing to help, they provided a temp-loaner car to me until I got my new car delivered. Great service! It's very good experience overall, highly recommand!

Kin Corloncito

Amazing place. Bought my 2021 Cherokee this month and the guys here will help you. Shawn and Mitch will help you get the best vehicle for you in your budget. Great and friendly service. Definitely a dealership to visit.

Christian Arancibia

CJR PERFORMANCE would like all our clients to know that Adrian service manager at Serpa Chrysler is a recommended dealership to deal with for new vehicle sales and service. Please don't hesitate to reach out to him or me with any questions.

rosa zito

I recently switched from a 4x4 truck to a car and Kenny helped me out came. Down from Ottawa the trade was smooth and in love with my new car thanks kenny and mitch

Marco Vita

Mitch and his team have been great to us. Doing extra effort to make their customers happy. I'm glad we went to Serpa. Thanks a lot Mitch and your team! I can say that best Serpa Chrysler dealer in GTA. - Jeep Cherokee 2019

Jamie Erlick

Amazing to deal with. !!

76个大泽马

Spent like 20mins standing there waiting for a sales and nobody even came????????????

Syed Amir Shahzad

The staff was professional and courteous. Paperwork was smooth. Got my Dodge Grand Caravan out in no time. Thanx Guys!

jeganath jega

It was a great help of the salesman Sm & the management @ Serpa, where I exchanged my 2015 Grand Cherokee limited to a 019 Grand Cherokee limited X 5.2l engine 8 cylinder, the service was excellent and I would recommend my friends & families

Elysia Stewart

I had a very good experience buying my 2020 Jeep Wrangler from Kenny who was my first contact sales person. He was very knowledgeable and great to deal with. After discussing the purchase with Kenny I was introduced to Mitch the finance manager who facilitated the purchase with his friendly professionalism. It was a seamless and an enjoyable business transaction. Kenny went through all the Jeep features so I didn’t have to read a the manual or fiddle around with it . All and all it was a great experience coming from dealing with 3 other dealerships that was awful.

Darryl Hodiwala

Good service

jorge janicas

This is the second time that I dropped off my Dodge Ram for service and both times the service department employees were very helpful and provided excellent service. The first time was in the middle of winter and after repairing my truck I …

alexandra sahoye

The staff was friendly and Knowledgeable.

Matteo Giordano

Got an oil change done. Very happy with my experience. I was put in the Fast Lane. My car was finished in no time. Thanks Matthew!

Laurie Zuccaro

We dealt with Stefano at Serpa and we can't praise them enough for the client care. I ended up with a beautiful Jeep Grand Cherokee and I love my vehicle. Thank you for the time you took with us, the patience you had and the care you took in making sure we chose the right vehicle.

John Gillen

I found a vehicle on Cargurus that Serpa had advertised. I read a number of reviews of the dealership and was impressed. I contacted the dealership and had a very pleasant conversation with one of their salesmen. (Fedele) Everything I asked about the vehicle he was able to answer is detail. When I visited the dealership, everything he told about the vehicle was 100% accurate. He was a pleasure to deal with and we purchased a Ram 1500 Classic - Motortrend Truck of the year three years in a row. We dealt with Mitch to finalize the deal and again were very pleased with how well organized and efficient this place runs. After purchasing the truck I called Fedele and he responded within minutes. He wanted to make sure everything was okay and that we were satisfied customers. We most definitely are. I have dealt with many car dealerships in my search for a new vehicle and I would recommend these guys without question. Thank you so much for making what is usually a stressful experience rather enjoyable. Much appreciated.

Shmag

I would not recommend this place. Check out there advertising. No price because they would be held to it by law. They only advertise discounts. 15k off..but it means nothing if you don't know the starting price. Very shady company.

Marshall Pihulyk

Sam Kalam was friendly, no pressure, sincere and interested in what I wanted, will send friends to him

Ugyen Lhakyab

All I can advise is if you own FCA vehicles, go to Serpa for the service and repair, they are the best. Last year I bought my Ram truck from another dealer in Mississauga and truck had check engine light twice when it was brand new. All they did was erased the light. On Third time I tried Serpa Chrysler, since then I have no problem with the truck. They are very honest and they know what they are doing. I won't be surprised if they get all sorts of awards. Keep up the good work Serpa Chrysler.

Kostas Kotsopoulos

I would have never expected this from a car dealership. This has by far been the greatest experience in purchasing a new vehicle. Sam was the sales associate and Kenny the sales manager. I went in an was upfront about my expectations and timeline to purchase. I went back four times before signing the deal. Not once once did they look bothered (unlike the 3 other local competing dealers which I won't name) I went in once with my kids that were running all over the place and I was more freaked out then the staff about them breaking something. Sam was not bothered by it, he even entertained the kids from car to car. Amazing! The second time the kids...3 of them, all under the age of 10. He notices they are dehydrated and without a second thought, runs to get them water. Sam and Kenny made me and my family feel comfortable. Not once did they try to push a sale on me. Pricing was also great but more importantly they cared for my family's needs and got me exactly what I needed without haggling or pushing. They treated us with respect and made us feel Genuinely valued! Way to go Sam and Group Serpa for running such a great client experience! Impressive!

Deborah Renwick

As a Serpa Chrysler neighbour I wanted to offer a shout out to the fantastic hospitality Ellington Montessori School received when the staff and students required short term shelter from the elements. The team at Serpa Chrysler welcomed us …

don lozinski

Serpa service are top notch. They go beyond my expectations. Very professional and courteous. I have chosen Serpa over my original dealer which has THE WORST SERVICE Department. Good bye Pickering Chrysler. Thank your Serpa. Don

Michael Micone

Fedele and Mitch were awesome to deal with. Everything was first class from purchase to pick up. Thanks boys!

Mike Saweris

It was very good experience, very professional service and customer service is very professional, I will definitely come back here again, thanks for everything Nahid

Wasim Doi

Best dealership ever. I purchased my dodge charger GT from them, my first car and they made the experience so special and unique! I wanted to give credit to Mitch and his team for this spectacular service.

Valentin Coman

Owning a Dodge has positively changed my customer service experience. I was greeted in a friendly manner and got all my problems resolved in a timely manner with a rental included. VIP Service all the way. I would recommend this dealership and this service center to anyone who is looking for top class service and exceptional customer service. I am looking forward to get more service done here. Thank You Serpa. Thank You Gunther Wenger for shining as a Senior Advisor in the Service Division.

Stefania Bazylewicz

Very satisfied with the service. All needed repairs were done thoroughly and in a timely manner. Knowledgeable service personnel. Very friendly and approachable. Thank you!

iPeakzz Your FIFA Friend

Went in for winterize and replacement headlamp bulb. Three hours later, picked up car no lights working now and only one high beam light working.. I went back in and guy gave my key back to mechanic and told me he forgot to reset light as per new Chrysler lights.Took car back in , 15 minutes later mechanic drives it out. No light S working. I said you just charged me for fixing my light and ddidnt even fix the lih expecting me to just leave thinking it was fixed. Now service mgr and mechanics said the wires are causing the problem. Come back Monday .Ever since this dealership was sold it is awful

YD Tigerbeast

Serpa has now become my go to dealer for service on my special Challenger Hellcat Redeye. Adrian the service manager and his team were exceptional. I had a serious “factory” issue and he supported my concerns with genuine care and top notch service. I recommend for specialty vehicles such as SRT. Great work!

Bearded Brothers

Worst experience ever! Employees don’t care. It like a union shop. No attention to detail. Was not complete on arrival and had to continually call to check. When calling rarely got a answer or call back and had to physically go in each time to get results. Other private shops were begging for the business and where even willing to pay my deductible. DO NOT Give this dealership your vehicle.

Jennifer Maracle-Westgate

I just purchased a Dodge Durango from Serpa. Fedele was amazing to work with. He and his team made the purchase of my SUV smooth and stress free. We found a new dealership to work with in the future! Thank you.

M S B

Great team Mitch and Kenny. If you need a Chrysler vehicle or a used car these 2 guys do a great job.

Phil Vania

In and out in a flash. Fast and efficient service and free coffee to boot. Service reps are polite and professional.

Ani Hajderaj

We dropped off our car and they did a great job servicing it, Adrian and Gunther were very helpful!

Livin Trini

Good customer service. Building is generally clean and the staff was warm and welcoming. I waited for just over 1hr to have my Jeep Grand Cherokee Serviced while coffee and free WiFi was also available for my consumption and use.

Vijay Chandu

Serpa made my car buying experience hassle free as they promised. Huge shout out to Mitch Cadesky for overseeing my entire buying process and getting me the vehicle on time. If you are in the market for new or used vehicle I would highly recommend Serpa as your first choice. Ask for Mitch if you want exceptional service. Thanks again for a wonderful service!!

Ryan Hubert

To say that the service/parts departments are bad is an understatement. Seriously unprofessional, perpetually in a foul mood and 'always right'. Customer service is a concept that is lost on these guys. I also personally know of an instance where they told someone their vehicle wasn't under warranty so they didn't have to do the work. As it turns out, the vehicle WAS under warranty and was repaired at another local dealership that isn't far away.

Edwin Lam

Serpa Chrysler is the only dealership I recommend. I had a great experience with Adam and Mitch in Serpa. I were looking for a replacement vehicle since December 2019 and i did some of my research on the bands from their website. Chrysler had a great promotion at that time, so i decide to visit the dealership where is close to my work site. I had a bad experience on the first dealership I visited. I went to another dealership two weeks after where I work on North side location. I am not sure where it went wrong but the dealership can not pull up the leasing calculation from their computer. They told me to wait for their update which i did interacted with the saleman for days. However, it took longer time than I expected and I saw the Serpa while I drove to DownTown area... So, i decided to call the dealership for help. Adam caught my attention with our couple minutes conversation and i went to the dealership next day. Great helps with Adam.... Manager Mitch approach with his manner attitude... I am totally respect Adam and Mitch with their service and i am honour to have my new vehicle from Serpa Chrysler....

Ideen Robinson

Really great team at the Service Department. Customers are never bullied into changing parts that are not defective. I find the Techs there very knowledgeable and willing to explain the pros and cons to customers in an easy to understand …

Marley Legall

My family had the best experience with Serpa. George was so accommodating and thoughtful and made a stressfull situation with our car into an easy one. They even vacuumed and washed our car :)

MOTOR VALLEY

Stay Away from this dealer, sold 2007 Audi A4 with broken transmission and electrical issue, called them right away after picking car but they are failing to take any responsibility. Can't believe they are such a ripoffs. Extremely unprofessionals

Negusu Ashager

The not give taxi ???? discount match just 10%

Nadeem Mumtaz

I was shopping for a vehicle and went to many places to look at and test drive cars. Finally I found a car I wanted to see at Serpa. The service, friendliness and level of customer care was so great that I bought a car in color I didn't even want. I honestly felt that I did not want to leave my money anywhere else. Thank you to Kenny, Mitch, stefano for taking so much care and making the experience of buying my car seemless and enjoyable.

Gurpreet Singh

Very very bad experience for me , don’t give deposits otherwise you have to wait 2-3 week for the refund like me Still waiting....... ????????

Douglas Harris

Purchased a new 2020 Grand Cherokee Jeep in June/20. Fedele at Serpa made the process smooth and was very pleased in the timing from the order to delivery of the vehicle, in particular given we had to work around the recent Covid problem. Highly recommend the dealership. I cannot comment on the service side and will not as I live well outside of the GTA

김크리스

Great experience, Fedele and Mitch were amazing. They helped our family find a perfect minivan. They fully understood our needs and treated us with respect. I highly recommend Serpa Chrylser. Thank you Fedele and Mitch!

kenden hirota

Sam, and Mitch took care of all the details, friendly knowledgeable staff is always a big help when purchasing a new vehicle. Thanks guys

Giorgio Polsinelli

I just wanted to thank the team at Serpa dodge for such a wonderful experience. Those two guys Kenny and Mitch are a class act, the whole experience was seamless and no hassels. Thanks again to everyone at Serpa

James Fragomeni

Good people

Gasten Sivathas

These guys are not good, they are great! Shawn and Mitch were both a pleasure to work with and made the purchasing process very easy. Very accommodating of our budget and knowledgeable. Worked out a great deal for us and we are extremely satisfied! Thank you both and your entire staff that work begins the scenes!

Mel A.

Graham in sales is such a pleasure to deal with, truly listened to me as a client and Honestly made the Experiance with Serpa easier. Mitch is also kind. However, in my most honest opinion the process was very lengthy, and time consuming due to management delays, little bit unorganized especially on time of delivery. Not sure if this is due to being understaffed. Overall, staff is kind and friendly.

Barbara B

I was shopping in the area, and on a whim I called Serpa Chrysler as I needed to replace my windshield washer nozzles and when I googled Chrysler they were the closest dealer. George in parts was so helpful! He told me to stop in as he had the parts in stock. When I arrived a few minutes later he went over and beyond by helping me install them (I mostly watched and he mostly installed). I have coached small businesses on customer service excellence. This was a shining example! Thank you! I'll be back for further service!

Tara McGrath

Fantastic service!! Caleb was very knowledgable, helpful and answered all of our questions! Kenny and Mitch were professional and all transactions went smoothly. We love our vehicle!! Thank you!

Bryant Kobe

I bought my car there one year ago last week and it’s been a horrible experience!. The sales man lies and said I’d be getting tints didn’t get no tints, no spare key, they failed to tell me the brake pads where done on my vehicle as well. Thank God the there Mechanics are really good better than there’s sales people and the guys in the service department #neveragain

V R

We just purchased a brand new 2021 Jeep Wrangler from Serpa Chrysler. This is our fifth purchase from Serpa. Stefano, Kenny and Mitch were all great throughout the whole process. They were open, transparent, patient and honest..which made the buying and selection process so great and effortless. They even expedited the delivery and kept the shop open late in order to work around our schedule for pickup. This level of customer service is very hard to come by these days. Serpa actually executes on their words. This was my son's first car and they made the buying process memorable. Vishal

Natalie Francis

I had to buy a car in a rush as my old car died suddenly and I needed a car for work. I called this dealership and found them to be so professional and friendly. The Manager Ali and the sales representative Sam Khalam were excellent in answering all the questions about the Jeep I wanted to purchase. Mitch was fantastic also in helping me deal with all the financial matters regarding the Jeep. I must say that everyone who works at this dealership are very professional, friendly, and patient with their customers. I would recommend this dealership to anyone interested in purchasing a new car.

Cindy Kohut

I had a great experience dealing with Kenny Rodrigues. I bought the car based on the website pictures, the carfax and follow up emails with Kenny. The vehicle was exactly what was advertised when I picked it up. Kenny even surprised me by finding floor mats which were not originally included with the car. I really appreciated him going the extra mile for me. It was a first rate buying experience!

artak sarkisian

Great experience with Serpa Chrysler at Cowdray crt. Very friendly and competent staff. Personal thanks to Guenther.

Angela Liu

i had worst experience with their service ever ,they don't care about customer once you bought the car. stay away form this dealership

Eddie Cruz

Courteous and efficient service. No hassle. Great free coffee too!!

Mandeep Singh

I came in to check some vehicles out left with a signed bill of sale. The sales team was amazing from start to finish! My rep asked me to do a review for him and after having my first oil change done... I received the same excellent experience from the service team. Honesty, integrity and professionalism is how I would describe all my interactions at this dealership. You Guys Rock! Thank you Serpa Chrysler Team

mike ceresney

I had a very positive experience working with Kenny Rodrigues from Serpa Chrysler. Doing our shopping during Covid wasn’t easy, but Kenny helped us throughout the process by answering all of my detailed questions via email prior to arrival. When I visited the dealership in person, the staff took protocols seriously and made my family and I feel comfortable. Kenny was honest, fair and provided us with terrific customer service overall. I’d recommend checking out Serpa for your vehicle and working with Kenny.

Merilyn Fox

My husband and I have bought or leased 5 cars over the years from these guys. One of the main reasons we come back is the service. The people are personable and professional. We are always informed of the options available so that we can make the best choice for us. The prices are competitive and loyal customers get breaks. I would not hesitate to recommend them to any one of my family or friends.

L.T Yeoman

I bought a used minivan from Kenny @ Serpa Chrysler by communicating via phone and email only. Very pleasant to deal with and excellent communication from Kenny. Mitch handled the transaction process and everything went well, despite the bank being very slow to move the wire transfer. The vehicle got to my driveway safely after a 200 km journey inside a vehicle transport trailer. Appreciate their professionalism, and would do business with them again.

Franklin Bishop

I have purchased many vehicles with Serpa Chrysler Dodge Jeep Ram and have had excellent service. It doesn't matter what the issues are. I am taken in right away. Very friendly atmosphere and very polite employees, which is why I return as many times as I do. Many thanks to Serpa Chrysler.

Muskaan Khan

Extremely patient sales team. They do not try to force their choice at all. A special thanks to Caleb.

Kevin Gibson

Fedele and the team at Serpa were terrific to deal with. Fedele in particular, took all of the necessary time to review all of my options and find a vehicle that fit my budget. If you are looking for a new vehicle and you want the old-school, personal treatment, I highly recommend him. He and Mitch will also keep you entertained with their Abbott and Costello routine!

Jennifer Brown

Wandered around inside and outside for 45 mins and not a sales guy in sight.

Al Humana

Very well treated by all thank you

Marvin Henry

The mechanic Jason took his time and went above and beyond to meet my customer care needs for my vehicle and he did try and charge me extra, really good to bad the sales people personnel aren't like him

Abdellatif Douslimane

Good experience. nice people .knowledgeable and ready to serve

Phillip Nguyen

If I had to use one word to describe my experience at Serpa Chrysler it would have to be Incredible! I would highly recommend this dealership and especially Kenny Rodrigues. His patience and transparency truly made our car buying experience memorable. My wife specifically noted that compared to other dealers she didn’t feel pressured at all and was treated fairly and with the utmost respect. Other dealers could learn A LOT from these guys. Great job everyone and thank you for our new Jeep! We absolutely love it!! This will be the only dealership I purchase all my vehicles from going forward. Thanks again Kenny!

Raquel Domingo

Kenny and the staffs are more helpful and accommodating.They are true to their words that's why I didn't go any more to another dealer and got the SUV there right away!

avery bergman

I just purchased a brand new 2021 Jeep Wrangler Sahara Unlimited from Serpa Chrysler Dodge Ram. We had the pleasure of dealing with Stefano Serpa who was amazing. Stefano, along with his entire team were incredibly professional and thoughtful throughout the entire process. Serpa is a professional organization unlike any others I have dealt with over the years. Serpa is everything that others in the industry try to emulate. They all have a very tough hill to climb to match the level of service that Serpa provided to myself and my family. Thank you again!

Abdullah H

Service man Peter (Xin), horrible man and he will exploit you, if you must go to the dealer please go to Roadsport or Scarsview. If you go to Serpa you are getting ripped off. Peter will add on extra charges and useless services to your bill, just to get a radio code for your vehicle he will charge you 99$ plus tax and then look at you waiting for a tip. This service was provided to me free of charge from another dealership. Avoid Peter (XIN) rude man horrible customer service and lazy, Dodge needs to properly vet their employees prior to hiring. I have never ever wrote a bad review about anything, but I Had to for this.

Alexander Martinez

My son traded his car for a Jeep Compass and he is so happy with this suv. We are very satisfied with the trade because BRENT, the agent is very informative and so helpful in every step of the way. My wife said Brent is a Great person the way he helped us. Everybody in the dealership is accomodating and welcoming. We love the freebies and the wine. Great customer service. Thank you

Andy Zwolinski

The team at Serpa are simply fantastic. Professional, honest and a real pleasure to deal with. Overall it was just a fantastic experience!!!!!!

Charlene Thompson

We had a wonderful experience at Chrysler Serpa. Sam, Kenny, and Mitch exceed all my expectations. There's a stigma that getting a new car is difficult and time consuming, but don't believe that. These guys treat you like gold hands down. Sam went above and beyond making sure I never wanted for anything. Great jobs guys. We'll be back or send someone your way.

a b

This is the worst dealership ever. I had a quote from another dealer and they promised to beat the quote if i visited their dealership. I drove 50 km to see them and then when i reached them their representative "Daniel" said sorry we cant beat the price. I have an e-mail thread where i told him exactly what price i was getting at a dealership and he replied saying that he will beat the price. So if you don't want to waste your time, don't go to the dealership. They are liar!!!!!!

Mike Maffei

I never went there I drive a Honda

Queen Cee

I went there with my mom and my sister and this nice young lady named Candice helped us out. She is very knowledgeable and knows the business very well. 10/10 would recommend!

Savatri Maraj

The customer service is 6

mike lindsay

Friendly and competent staff. Vehicle repair was finished when promised and at the agreed upon price. Definitely recommend using Sherpa's service department to all my friends with a Chrysler Jeep etc product.

Kevin G

I just bought my Dodge Ram from Adam and Mitch. I couldn’t be happier. The quality of service was top notch. They were more than accommodating with my needs and wants with the vehicle I was looking to purchase. I had called around to other dealerships - Ford Yonge/Steeles said they would call me back and said “we guarantee we can match that price or lower”...but they never did call me back. I then showed up at the dealership where they tried to sell me a truck with less features and an older model at a higher price than what Mitch and Adam had offered me. Mitch and Adam were very professional and patient throughout the entire process. Not only were they fair with their offer and discussion but they also did not make me feel pressured to buy. They will give you honest and professional quality service.

Julia Falotico

You all were extremely helpful and informative. I love my new Jeep- thank you!!!

Sarujan Pirabaharan

Spoke to Candice over the phone as she assisted me with all the questions I had regarding my vehicle. Thank you Candice for your assistance, it was a pleasure ! GOOD STRENGTH Candice ????????

Victor chan

George took very good care of our need and our vehicle beautifully repaired! Thanks!

A Nabi

Dropped my car at 11am for tire pressure sensor replacement. Shuttle driver dropped me off to work and said that he will pick me up too. At 530pm I was told that the car will be ready in 20min. At 6pm service advisor said it will be another hour and told me to take the bus to the dealer because there is no one to pick me from work. Took a taxi to the dealer. Got my car at 7pm. This was my first time at Serpa and my last.

angela mazza

Amazing experience. Thank you Ken and Mitch, for all your help!! We love our new Cherokee Trailhawk. Looking forward to future business with you...you have customer for life.

Arlynroy Sarmiento

Every time I try to book an appointment they don’t have time. My last experience was my battery died and they couldn’t help me. So I bought the battery myself and installed it myself. In the end it wasn’t so bad because what would’ve taken prob 1hr at the dealership and costed $$$$ I learned to do myself and saved me the $$$$.

Johnny Murree

Brought my truck in for some body work and service items . Quick turn around time , good communication throughout, body repairs look great. Very happy with the service items aswell, everything was well explained and documented. Seamless experience overall , special thanks to George in the body shop and Jim,ash,and Donny in service.

O Qureshi

George was excellent! Blew my expectations out of the water. Looks like it just came off the factory floor. They even took care of all my maintenance items while the car was there. Hope I'm never in a collision again but if I am I know where to come. Thanks again!

Gilberto Diaz

Amazing people work over there

Aditya Sharma

Serpa is Very accommodating when comes to car servicing. Peter at the service centre is awesome and will answer all your questions with a smile as many times as you want. Great service, Awesome people????

All Stars Construction

Adrian @ service helped out a lot and takes care of his clients and the vechiles, very impressed with his professionalism and knowledge. Definitely recommend this place.

Cyril Pius

Excellent experience at Serpa. Peter was extremely helpful, courteous and precise about the service needed. He is the kinda guy every Service department needs! Definitely sticking to Serpa for all future support.

xiang xie

Bad service, high fees

Josh Twddy

I called a few months ago to inquire about a Chrysler 300. I asked for the price and the price was not much of a concern, but the person on the phone emphasized that the listed price was non negotiable. All I did was inquire on the price and the sales individual insisted. The individual could have said: "Come in and we can discuss the price..." I did not like this experience, so I went to another Chrysler dealership to purchase my new Chrysler 300.

Ajaybeer Singh

Get approved real quick and very decent collection of vehicles at the dealership. Happy to buy my favourite car at low price than the market. All thanks to Mr. Mitch and Mr Kenny for brilliant work to get me approved and getting my car delivered all in couple of days. Great Dealership.

Camilo Songco

Horrible Service Experience should be zero stars! First experience, Brought my Jeep Cherokee in for oil change and maintenance in the morning. As the day was coming to an end, I gave them a call because no one has contacted me yet. I came to the dealership and they told me it is not ready! I ended up with no car for the night. I understood maybe it is a one off. Second Experience, Brought my car in for a whirring sound and some other issues. They took my car and the had it for almost 3 months and had to pay over 3K for rental! They could not figure out what was wrong with the car until the 3rd month! They did not communicate when they will be giving back my car for most of the time. We had to contact them consistently for the updates or when it will be fixed. They will give us an approximate day but when the day came it is still not fixed! No one even bothered to let us know that it is still not fixed and this happened in the span of 3 months! Worse part is, when I picked up the car there was not even a single apology or any remorse. No explanation on what was the issue with my car or anything! They did not even clean the inside of the car! One of the issues that I brought the car for service was there was ash on the dashboard. When I got the car there were still some ashes on it. I came back and asked them why is there is still ash and what is causing it and they said There is still some ash inside your car other than the dashboard, it must be that and this was the service expert Gunther who was telling me this. Strongly suggest to avoid this service dealership as they do not care for their customers or know what they do. Hopefully, this experience does not happen to you.

jason lechter

Ash and his sales team are the epitome of customer service and care. I would highly recommend this dealership to anyone who is interested in any Chrysler automotive. Mitch, Carm, and Ash really take care of you from the beginning of your search right until you drive off their lot in your new car.

Thomas Wu

!!!MUST READ before buying !!! !Maintenance entrapment! Looking for a car brand that actually takes responsibilities for manufacturer defects? Jeep is NOT one of them. My car was put on limp mode due to an "exhaust filter full" message which turned on my engine light and electronic throttle control light. At first, I didn't know why this message popped up because I've done a full self-regeneration of the filter on the highway recently. Found out later there was a recall in regards to this problem. On the recall, it explained exactly what was the defect and what symptoms that come along with it. which is spot on to my situation. After finding out the problem, I took my car to Serpa to have this problem resolved. Dealership called back after a few days saying my car is ready for pick up. Found out the only maintenance that they did was to update my PCM software and left my dash lights and "exhaust filter full" message untouched. Thought this was just a mistake but ended up being a two week battle with them. As this problem has made me carless for 2 weeks and them not being able to give me a better reason than blaming it on me for lack of maintenance. I eventually gave in and authorize them to fix the problem in my expense. Long story short, If you buy a Jeep and there's a defect to your brake calipers and it destroys your rotors. Jeep might just replace the calipers have you pay for the rotors due to a "lack of maintenance". Reply to Serpa Chrysler Management: 1) My problem had nothing to do with the recall? Are you serious? The recall to the PCM goes hand to hand with the cars filter restriction problem as it acts as a warning system before putting my vehicle to limp mode. If the warning system does not operate as it should (which is not, hence the recall) It will most definitely degrade my car performance as explained in the recall. 2) The fix to the Engine light and throttle light problem is almost effortless to resolve. All it needed was to park and program my car to run at a higher rpm for 20mins. does not need any parts replaces. 3) Goodwill? You guys went through 3 departments (FCA, maintenance manager, and Engineering) and 2 weeks to ultimately come up with the conclusion, NO. You guys denied a valued customer's complain to a problem that was triggered due to a recall, which could have been fixed effortlessly by the maintenance team with no parts cost. Instead had me to pay for the clean up. Urge me to reconsider? Other than screwing me over, what did you guys do for me that would make me reconsider your brand?

Aydens Science lab

Went to Serpa to get an oil change and alignment done on my 2018 dodge caravan! Adrian and his team took great care of us and we’re amazing! I am defiantly going there for every oil change and I recommend serpa to anyone!!! Thanks again!!

Mederic PALOT

Excellent Service. Shawn a été a l’écoute de nos attentes pour l'achat d'une Jeep Wrangler 2022 4xe et qui nous a tenu au courant tout au long du processus de livraison. Un petit problème mécanique a été très rapidement réglé par l'atelier technique. Je remercie Peter qui a démontré un grand professionnalisme et qui nous a clairement expliqué ce qu'il en été. Je suis très satisfait des services de ce concessionnaire. Je recommande.

Deng Jimmy

Worst experiences ever, DO NOT go to this place!! They do not provide any customer services, I do not know if they even have this service.

thunder275

Thank you for the advice and knowledgeable services 10 numara ( in Turkish means very good)

Norisha Khan Ali

waiting to have an issue resolve will follow up on this review!

fred Salazar

I bought a 2017 ram 1500, i am very satisfied with my experience with SERPA CHRYSLER, i drove 100 kilometers to buy this truck and i was not disappointed , the staff was great to deal with , very friendly specially Marta in finance, thanks to our salesman Ted and manager Frank too

林榕明

Very good service and experience, great car

Joe Med

I’m a new Jeep owner and I’ve been there a couple times for oil changes and so far the customer service has been great. Turn around time was also acceptable. This is my new shop.

Peter Plumptre

I went to over 6 dealerships in Toronto looking for a new Wranglet JL. Mitch and Brent were by far the most helpful and honest and the only sales people who asked me what I wanted and found me the right car. Thank you!

Pradeep ambati

Its best place to service the vehicle....

Vicki Rielley

I LOVE my new Jeep Wrangler! Thanks to Fedele at Serpa for the great service and price. They made the entire experience enjoyable. Driving has never been more FUN!

陈寿传

Change the engine oil even a standard needle can not be pulled out to see no one inch high each time to change to help you change this, the same notice has no day to finish the oil before taking the car and still not finished, I lost 20 yuan to work there is no way to deduct my ID call me out to take money service is really more than. Any car is a bad car is his home bought at the time do not know that a car 2000 without 4 wheel drive all the things are very good to know that the original is the original test drive

Maheshwar Kalyan Yelamanchili

I just passed by interested in a Jeep with few specifications in mind at 8 pm on a week day.. I was courteously invited in and was able discuss my monthly budget and was helped instantly! They helped me in choosing Jeep Compass 2018 with the same specifications I wanted and also they also stayed an extra hour just for me to make sure I get car-financing on the spot with right figures on the paper( no hidden unexpected charges)! The experience is totally worth and yes I would definitely recommend this place - just because after a week too they called me up and asked me if everything was fine with the car which most of the dealers in Toronto wouldn’t do!

Z NI

The Service Manager Adrian Pahalan is amazing. He takes the quality of his teams works very seriously and really cares about his customers. I had an issue where another Dodge dealership made a mistake on my oil change which left me stranded on the side of the road. The team at Serpa took my car in immediately, diagnosed the problem, and fixed the other service dealers mistake. Adrian and Peter took the time to explain the status of my vehicle every step of the way. I highly recommend the service technicians at Serpa Chrysler Dodge for their commitment to quality and people.

Jim Blair

I dealt with Adrian Pahalan (Service Manager) who took personal responsibility for my technical issue and ensured that it was handled quickly and efficiently. Not only was he professional, but he made me feel as if we had known each other for years. I will definitely continue to have my vehicle serviced at Serpa Chrysler.

peter Theodotos

2019 dodge charger is my dream car and I was concerned about my credit and if I would even get approved for the car I wanted but mitch and his team made it possible and got me approved at the best rate they can find. Excellent service and I drove away happy. Best service I could get!

Kanjana Jothymuruganandan

Kenny and dahlia are the best. We have been to this dealership three times with my family and everytime we have gone Kenny as been amazing throughout the whole process. And Dahila also helped me and explained each document carefully before signing the papers. Best customer services ever!! Thank you guys for helping me with my first car!!

Jane St. Amand

REALLY hit the jackpot with Serpa Chrysler when it comes to customer care, and my husband Eric and I can’t thank Fedele enough for the fantastic experience! From the first evening we stepped foot onto the property to take a look at the shiny, new Jeep Cherokee Trailhawk Elite (Hydro Blue!) on display at the front entrance, we were greeted with Fedele’s welcoming and easy-going demeanor. He set us up for a test-drive with ease, answered all our questions with patience and passion, made us feel ‘right at home’ from start to finish (even in the days to follow) in a non-rushed and comfortable atmosphere, and we ended up signing the papers that night for that very Jeep! We knew we loved the look of that model, and are so glad we found Serpa’s location to try it out at … It’s easy to go just anywhere to buy a new car, but it was the genuinely friendly and professional experience with Fedele (and Mitch!) that took the whole experience to the next level for us, and we would highly recommend this dealership in future to any of our friends or family. LOVING the Trailhawk like you wouldn’t believe … Thank you so much, again, for having made the whole experience such a positive one … 5 stars all the way!!! :)

Kristen Viola

We had the pleasure with dealing with Fedele at Serpa. He took the time to sit down and build a ram 1500 2021 with us. We’ve never done that with any vechiles purchased before as it’s always been pushed by sales reps of what’s available on the floor or stock. From setting up our original meeting to even after a few weeks of owning the truck, fedele followed up in a promptly manner to make sure we were happy with all aspects of the experience. I would highly recommend using fedele tans the experience we had at Sepra!

MoMo Geo

Great place to buy cars and friendly staff

Danya Brezden Amaral

Thank you to Adrian Pahalan, Service Manager at Serpa for looking after my new Jeep. I had an issue with the dash and he and his team had it corrected in no time. I was in and out of service within 20 minutes. The staff in there were very pleasant and professional to deal with. First class.

Abdul M

I took my 2017 Dodge Caravan to Serpa Chrysler regarding a rash rust on the hood knowing that the warranty was over, I talked to Mr. Peter he was very professional and friendly without any hesitation he took some pictures of the vehicle and he forwarded to Chrysler H.O. After two days he called me informing me that Chrysler has approved the work and then we arranged to drop the van and they took care of it within 3 working days. Peter was very professional, friendly and helpful. Thank you Peter for your efforts.

Angela Mauro

Brought my 2018 jeep in to the Serpa collision centre after it was hit while parked on Christmas Day. At first, before visiting the centre I was not very confident about my choice but, once I walked into the centre and met George all my worries were put at ease. George was extremely professional, courteous, and polite. He was able to put together an estimate quickly and accurately. The turn around time to have the work done was also quick and well done. When my vehicle was returned to me it looked just as it did when I first purchased it. I recommend you bring your vehicles to Serpa for service because if everyone there has such great customer service as George does, you will be well taken care of. Thank you George for all your help.

Christopher Sgro

I just purchased a brand new Jeep Grand Cherokee Altitude from Serpa Chrysler. I had the pleasure of dealing with Stefano and my experience was nothing short amazing! From start to finish he and his entire staff were very knowledgeable, courteous and very professional, taking the time to explain every aspect of the purchasing process. Without hesitation I will highly recommend Stefano and his team to all my family and friends. Thanks to Stefano and everyone at Serpa Chrysler for making experience a memorable one, I'm a customer for life!

Allen li

Don't trust Jeep Cherokee I bought a Cherokee SUV 2017 new car at SerpaChrysier Dodge Jeep Ram on March 17, 2017. But After 3 months, we back to their auto repair shop two times for maintenance. (water is leaking from sunroof entering into) Finally result is : service advisor and salesman Mr. Jxx told me that, they can not fix it because this is not their fault; Jeep Cherokee make a wrong design; this model should be like this; this model design make this problem(s) . So they can not do anything. Please, anyone can tell me what should I do now！ Today is rainy day (Nov.,4 2017) water is leaking never change. Dear my friends. If you want to buy Jeep Cherokee . You must remember my case , Their staff No technology skill. No after services, No reliable, No trust and more and more. My contract number is VAONUA-E1027526 Agreement with Serpa Chrysler Dodge Jeep Ram In Toronto. This is real case.

Mohannad Shilbayeh

Kenny was my primary contact during my purchasing experience at Serpa Chrysler. He was a very friendly and easy going guy and I believe he gave us a very good deal for the car that I bought. Definitely will keep him and Serpa Chrysler in mind next time I am in the market for another vehicle.

Nicholas Gaudet

Mitch and the gang made my trade and purchase happen in 1 day. Thanks for all the help and advice.

Sarah Zelsman

I purchased a used vehicle from Serpa Chrysler this fall. The staff were extremely friendly, professional, and helpful. They really streamlined the process to make it as easy as possible for us. Highly recommend!

Enzo Montego

Service on point. After servicing my car they fullly washed my car at no charge. Will definitely go back there. Thank you Sherpa Chrysler

Asma Khan

My mom went in earlier this month to look for a new car and she was very pleased with how kind and helpful the employees were at this dealership! Sam Kalam was the associate who had spent his time assuring that she found a car that she loved & was fit for her. He was very patient and understanding of what she was looking for and was able to find something that was well within her budget. Overall, she had a really great experience with the helpful and positive employees there and would definitely recommend coming here to other people!

Patrick Rum

Mitch and Ken did a great job with my new Jeep Rubicon. Very happy the product and the service I received. I highly recommend Serpa Chrysler to anyone looking for a car.

Dan Wilkins

Great experience. Kenny was extremely helpful and patient, making sure I got everything I was looking for in a new car and doing everything he could to get me the best deal possible.

Haydee B.

I would give this dealership 10 stars if I could. It's the best dealership we've ever dealt with! Our sales expert, Sam Khalam, was excellent at what he does. Very professional, friendly, and patient with his customers. We very much enjoyed his sense of humor and interaction with us. He provided topnotch customer service. Mitch did everything in his power to get us the truck that we wanted and he delivered. We are most grateful, Mitch. I would recommend this dealership to all my family and friends. You guys ROCK!!!!!!

Hongjun Shou

Good service guy

Kristine Ludina

Very professional, easy going , not pushy, best deal and overall the best experience. We were dealing with Kenny and Mitch, both were straight forward, knowledgeable and delivered what was promised. Definitely would recommend

John Coemtzis

I had the pleasure of purchasing my new vehicle from Serpa Chrysler (2021 Jeep Sahara Unlimited). The process from start to end was amazing. Shawn the sales manager was very knowledgeable, respectful and pleasant. Shawn really went out of his way to make me happy. When I agreed to buying the vehicle, I also dealt with Mitch who helped me understand my purchasing options so I made the correct decision on how to pay for my vehicle. When I was called to pick up the vehicle, I was once again surprised on how much time Serpa staff spent making sure every question I had was answered. Shawn showed the vehicle and how to operate all the different functions. Mitch went over all the legal documents and made it fun instead of tedious with his great sense of humour. The car itself was super clean and looked really sharp. Overall I felt like I was dealing with a family environment. When you walk into this dealership, you really could tell its a great place. Everyone is smiling, happy and looks like they really enjoy being at work. If you are looking into purchasing a Dodge / Jeep / Chrysler product, I STRONGLY recommend you go there first. You will not be pressured in any way and you will be dealing with people who want to make you happy making your purchase. Thank you Serpa Chrysler and I look forward to future dealings.

Mark Waxman

Amazing experience! The Serpa Team made this very easy and they were very accommodating through the process. Stefano thanks for your help and let's work on the next car now. thank you

justin debraga

Fedele and Mitch where great they where very welcoming and met all our needs. Thank you very much we love the jeep!!

Alessandra Di Leo

Highly recommend! Fedele went above and beyond to make everything go smoothly. He was very professional, patient with us, and friendly. Great service before, during, and after the sale. We love the car!

Cameron Mulholland

First time buying a car from a dealership and it couldn't have been any easier. Kenny was very helpful and answered all my questions even when i emailed late at night. the customer service there is beyond great. thank you for a smooth and easy transition into my new car! HIGHLY recommend this dealership

Graham Mottram

"SERPA GOT IT DONE!"PRICE-SERVICE FOLLOW UP..EVERY CUSTOMER NEED PREPARED AND READY WHEN WE PICK UP TRUCK.MADE ME FEEL SPECIAL..THEY GET ALL MY BUSINESS GO FORWARD

kamal ebrahimi

My family was very pleased to have David Liu as our sales guide and he was very helpful to get us something safe for our family .And for the rest of the staff they treated us like family and we will always be coming back to them .

ms paz

Serpa Chrysler is the place to purchase a vehicle, I had the most pleasant experience! I live in Etobicoke, I heard about Serpa and how great they are. I needed a pre-owned vehicle and in a certain price range! Kenny Rodrigues kept me informed with vehicles on the lot, after a couple of different styles the right car came along! I purchased a vehicle trusting Kenny, I didn’t even go in to see the vehicle, Kenny sent me pictures and specs, I agreed on the car and Kenny took care of everything else! Mitch Cadesky was amazing getting me great financing and would follow up with me daily to complete the paper work! I have to truly recommend Serpa Chrysler to everyone, friendly, trustworthy, honest and understanding of my needs. They truly went out of their way to make me happy! Thank you Serpa Chrysler and staff for making my shopping for a vehicle seamless and effortlessly.

Rob Clemens

Serpa Chrysler,Dodge Jeep, Ram provided me with a great buying experience! I was looking for a specific vehicle and I was having trouble with finding what I was looking for as well as getting financing that would work for me. Serpa came through for me when I found the vehicle I wanted and worked very hard to make sure that I got the best financing as well as made sure my buying experience was painless and smooth as possible. They made it a very pleasurable experience and the sales staff was amazing! Thank you Serpa and I will recommend your company to anyone who is looking at buying a vehicle! Rob Clemens

Surinder Tait

These guys at Deepa know their stuff,if you have a Dodge or Chrysler vehicle take it here we are glad that we did

david mathias

Efficient and friendly service at this location. Have been servicing my Dodge and Jeep cars for a long time!

Dan Cheung

Good job taking care my coach...

dhruv saini

The service department has Astonishing customer service skills and especially peter was amazing to deal with every time I've been here to get my car serviced!!

William Parkin

Why was my review taken off. The ownership is very unfair to its staff and prices are high. The mechanics are very professional and top notch. There is no trust respect or enjoyment at SerpaChrysler

Fayetta Law

First come to Serpa for service. Peter was great, very nice. Explain things to me very clearly.

Annette Gibbs

Prompt service. Appreciative of the ride home and back for car pick up

Sandya Budhu

I would like to give a huge shoutout and thank you to Mitch. I just recently purchased my 2020 Jeep Wrangler with him. He went above and beyond with the service he provided and always had my best interests at heart during the entire process. He was patient, super knowledgeable, and had a sense of humour that made me feel so comfortable. He was also always available to answer any questions or concerns I had via phone call or text. Thank you, Mitch and Serpa Chrysler for helping me get my dream car!

A “ALIA” O

I recently purchased a Jeep Grand Cherokee from Serpa Chrysler and I could not be happier. The customer service I received throughout my experience was truly second to none, the turn around time is so quick and the people I dealt with made me feel very comfortable. I would recommend Serpa Chrysler to anyone in need of a vehicle!

Vasil vv

Very happy with the service Gunter was very helpful and professional I highly recommend this place .

Chi Quach

Brought my Jeep to Serpa today. Everything went smoothly. Courteous, no pressure, professional services from AJ and Dave. Complimentary car wash was appreciated. Will come back next time.

LISA CHITOLIE

5+ stars for this dealership with a special mention given to my salesman, Mitch Cadesky. I recently purchased a Jeep Wrangler, which has been my dream for many years now. Purchasing a new vehicle can be a bit overwhelming. However, it was a smooth process from start to finish thanks to Mitch. His approach is very relaxed and he made me feel very comfortable, making thoughtful suggestions as to what I would and would not need without any pressure whatsoever. As this was a new build, he was always in touch, keeping me updated on the progress from start to finish. I am extremely happy with my new vehicle and the package chosen. I highly recommend this dealership and if you can work with Mitch.. all the better! Thank you Mitch for helping me finally get the vehicle I have always wanted and making it such a fun experience!

Bhadresh Patel

Good service

isaias ugarte

Good service and close to me

Judy McDonnell

I recently purchased a Cherokee from Kenny and had excellent service. He always seems available to answer my questions. Purchase and Pickup were seamless. I would highly recommend family and friends to go see him at Serpa.

Jen Nolan

This dealership provides excellent service each and every time. Today I went in, appointment scheduled and told the service desk that I needed to be out at a particular time. I knew likely my request may not be met as they were busy but true to their word I was out before I had asked. The technician took the time to answer my questions and provide reasoning which I find important. Very happy with the service provided by Jim & Ash! Thanks Guys!

Daniel Delory

Great service had my snows done is less than a hour

Lorraine Fraser

I just purchased my third new vehicle from this dealership, This is the first time I purchased the vehicle from sales manager Mitch Cadesky. Mitch demonstrated honesty, integrity, and incredible attention to detail every step of the way. He listened and demonstrated understanding of the vehicle specifications that I requested- a Red Dodge Journey (the same vehicle I purchased the last time and I wanted to purchase the same one because I loved every aspect of driving the vehicle) He demonstrated high efficiency and did not make even one error along the way. On customer satisfaction and service his score is more than perfect. My hope is that many people become aware of this gem of a dealership as they search for their next car. Talk about superb customer service all the way from the dedicated and reliable receptionists to each sales person and you see exceptional (above and beyond) service and amazing teamwork demonstrated every single day. This dealership is the model for Customer Satisfaction.

Jim Mitchell

I had a very good experience purchasing my Ram 1500 Longhorn from Serpa Chrysler. After consulting with both Fedele Naccarato and Mitch Cadesky it was determined the best option for me was to order direct from the factory. They walked be through all the vehicle options available as well as the differences between leasing and financing. The vehicle arrived within the specified delivery date and Fedele went over the vehicle and options to make sure it was what I ordered and I was satisfied with the vehicle. All in all a very good experience and I would highly recommend both Fedele, Mitch and the dealership if you are interested in purchasing any Chrysler product.

Frank Filken

Absolute low-lifes. They offer you a specific rate and trade-in value then change it in front of your face. Mitch Cadensky was the absolute worst, a farce of a man and doesn't keep his or his sale's guy's word. Stay far away from these crooks

Paul Burton

Always a good experience. Mathew the service rep was wonderful. Bought the Jeep from Serpa it was a great experience, and service is also very good, even in these very difficult times.

Danny Silvermount

Purchased a brand new Jeep Wrangler here this week. Excellent service from start to finish! The sales process was quick, transparent and very professional. Big thanks to Fedele, Mitch & the team at Serpa-- I love my new Jeep!

Michael Wright

I emailed Kenneth(Ken) on a Saturday regarding a Grand Cherokee and a Charger I saw on Auto Trader and he responded right away with the answers I needed. A week later I came to Serpa Chrysler and Ken remembered my email and we looked at both the Jeep and Charger. I chose the Charger and we did the paperwork up. Mitch the finance manager answered my numerous questions processed, filled out the paperwork with efficiency and lots of humour. Great experience all around. Thanks Michael

Miak Deen

I own a Honda Accord. Tried making an appointment to get my tire repaired and they could not accommodate me. I called Serpa and spoke to Adrian who was very accomodating. I got there and within 10 minutes of my arrival, Adrian got my car in the shop. He even got my car washed. The customer service was impeccable and I would recommend anyone to take their vehicle to them. Great job to Adrian and his team.

Barbara Yurkiw

Service personnel are always knowledgeable and pleasant. Shuttle driver, David, makes the drive a pleasure.

Laura Mila

After getting into a motor vehicle accident, I brought my car to get repaired at Serpa Collision Centre. The staff was very professional from the outset and took care of everything necessary. The repair job was also excellent and my vehicle was returned to new. Overall, a seamless experience and a body shop I would highly recommended to all!

Ken Jia

Price is fare and service is nice,

Richard Chambers

Good service from these guys. First time I had used them, and was pleased from the start to finish!

侯贝壳

good service

Jackson Carter

Have always wanted a Jeep Grand Cherokee, and when the time was right I searched around several dealerships in the area. Stefano @ Serpa Chrysler stood out from the pack on pricing so I continued the conversation with him. Sometimes when you are getting the best price you'd expect mediocre service, but this couldn't be further from the case. He was incredible at touching base with me every step along the way... I simply couldn't believe how simple the buying experience was. When I went to pick the car up, I was amazed with how friendly everyone in the dealership was. Stefano gave me a thorough demo of the features of the car, he could not have been more helpful. The team at Serpa went through the paperwork with me at my own pace, and were very helpful with clarifying any (small) questions I had. I will not hesitate to recommend the team @ Serpa to friends & family going forward, and can see myself as a customer of theirs for many years to come!

Mark R

Delighted with Gunther and the team! Reasonable prices, consulted me beforehand on all work done, courteous service. Sent an Uber to drive me home after dropping off my car. Had my vehicle back within 48 hours. Couldn't recommend them more highly.

Qurat Saad

Bought used Dodge Journey a few days back, the car is running well. The car is clean and nice. The dealing with the salespersons Wayel, Caleb and Mitch was amazing, they were very friendly and understand the customers. They deal with us in a very polite and respectable way. I got a great deal. I also bought extra comprehensive warranty (Engine, power train and non-power train) hope that service depart will deal the same way as salespeople did with any warranty related issues. I will highly recommend to visit Serpa Chrysler Dodge to buy new or used car.

fatmir qorraj

Just purchased a 2020 Grand Caravan from Fedele. I felt such at ease and he made the whole experience so stress free. This is THE place to buy your next vehicle.

Ivan Medena

Horrible service on the phone. Spoke to guy in parts very unprofessional. Will never buy from them.Scarborotown Chrysler Dodge Jeep is way better,

Megan Fiorante

Just purchased a dodge Durango RT. Kenny was great and a big help. Very happy with our purchase and service. Thanks.

Chet Mangal

It has often been said, that we may not remember what someone says or does, but we will always remember how someone makes us FEEL! My wife and I felt very SPECIAL with the courteous, pleasant and knowledgeable service we received from the Manager, Mr. Adrian Pahalan, and Mr. Gunther Wenger, the Service Advisor. We were treated like ROYALTY. UBER was provided to take us home, and again to take us to pick up our vehicle, after the servicing and repairs were completed. A detailed explanation of the mechanic's work was given to us, and we received a follow-up courtesy call the following day. THIS IS TRULY PLATINUM SERVICE from Adrian and Gunther! We thank you very much. Elske and Chet

Chris Kozak

I had some issues with my vechile and dealt with the service manager, Adrian. I have so much appreciation for the ongoing excellent customer service that I have received from him. He is professional, approachable and accommodating and has always been helpful to me. One example of his wonderful customer service, was after hearing my time restrains due to work, he offered to pick up my car at my place of employment so I wouldn’t have to miss work. He took it in for service for me and dropped it back off to me before the end of the day. I highly, highly recommend if you are having any service problems, concerns or questions to contact Adrian. He will get the problem resolved. He was a true pleasure to deal with. In fact, everyone at Serpa has been amazing with us and we highly recommend this place. Daniela Mazza

Brian C

Never one to trust any car dealership I was surprised and relieved to deal with these folks. Ken Frith who is the General Sales Manager welcomed me, and was available on each visit for questions, and was a pleasure to deal with. The Manager of Business (Mr. Edison Minoza) was the clincher for me. He was very down to earth, took time to explain the things that are "every day" for them, but not for me and many others. I was not rushed, everything went as I had hoped. I had a vehicle to trade and the trade in was fair. The dealership is a bit out of the line of sight on Kennedy just south of Sheppard but once found it was a real treat to deal with them. I bought a 2017 Jeep and although a few days old I enjoy it so far. Hands down Edison was fantastic, and although Ken did not need to take the time, he did so. He stopped to say hello, talk Jeeps, and did this on each return. To top it off, after the deal was completed I was presented with a nice bottle of wine to take home and relax with.

Mike Sallows

A great buying experience. Quick, no stress and very attentive. Mitch and Stefano were fantastic to deal with!

Boeing Herrera

Worst dealership and service department.. stay away from this serpa dealership...

Tracy Cameron

I would like to thank your service team for helping me with an issue with my car , got me right in and fixed. I was thrilled you took the time to clean , wipe down everything that was touched , thank you for watching out for my health and safety !

叶瀚章

(Translated) Nice service experience, it's very fast and helped me clean the car (Original) 不错的服务体验 速度挺快的 还帮我清洗了一下汽车

Kim Emond

We've just taken delivery of our 2019 Jeep Cherokee and are delighted to say that EVERYTHING went smoothly and that the vehicle is exactly as promised and more. Kenny, our sales rep was extremely patient, helpful, and impressive in his knowledge of every aspect of the vehicle; New and Used sales managers Mitch and Fedele were professional, forthright, and transparent, as was Business manager Clinton, who carefully went over after-market service/protection options; Wholesale manager Emilio went above and beyond the call by appraising our vehicles in our driveway and picking them up there. The entire Serpa team made buying this vehicle a pleasure. We look forward to a long term relationship with this friendly dealership and highly recommend it to anyone who is in the market for a new vehicle.

Gary Halliday

I would recommend Serpa for anyone looking for a Chrysler Dodge or Jeep. The Team is very knowledgeable and willing to provide a good interactive experience. They are easy to deal with and are upfront with no pressure sales. I was able to complete a very good deal on my first visit after having researching the Jeep online and at other dealership visits. They are very willing to help make a deal happen. Mitch the Finance rep was able to discuss the details of my lease in informative manner as well. I was very fortunate to get vehicle that I wanted. After the purchase the sales rep Graham was quite helpful. In finalizing my purchase I was introduced to the Service and Parts Managers. Wish all my previous purchases had been that pleasant. ????

arghwan ebrahimi

Greatest service I’ve ever received from a car dealership. Sam Kalam and Mitch Cadesky made us feel right at home. They were able to help us find an amazing car that met all the needs for our family at a great price. Definitely will recommend to friends and family. Once again, Thank your for you all your help.

ian a

I was part of the air miles promotion where you receive 1000 air miles when purchasing a car. Never received the points despite multiple follow ups. Its been 6 months and still not resolved. I feel like after the car sale is completed you are no longer important to them. Would not shop or service there in the future.

Tim Lafranier

Terrible experience buying a Veichle!! They said 1 price and I drove down to the dealership and the price ended up being $200 more a month. Save your time and buy somewhere else...

Patrick Grieco

After waiting nearly 9 months for my new, custom build, work van it finally arrived! Delays were not caused by the dealership (combination of Covid and factory delays). Kenny Rodrigues was my sales rep and he kept me up to date with every development so I wasn't wondering what was going on. Kenny & Fedele also made Chrysler head office upgrade the model year and sweeten the deal, ie: shave nice amount off the purchase price, to make up for the delays. Definitely worth the wait and great people to do business with! No upselling or other sales tricks. Go in and tell them what you want and they will do their best to get you a good deal. Will definitely deal with them in the future.

Denise Lia

Amazing Mitch helped me and my husband purchase our truck and answered all our questions! Would highly recommended :)

Chris B

Avoid Avoid Avoid !!! Sales team like to use as much double speak as possible and personal information was released to unauthorized 3rd party and this was apparently " no big deal "

Christoper Pereira

The experience I had today picking up my new truck from Serpa Chrysler was mind blowing. From the moment I walked in I was approached with an informative staff to promptly answer all of my questions and their hospitality easily making me feel at home. I easily give Serpa Chrysler 5 stars for an all around premium experience purchasing a vehicle. C.P

rans gosling

Very unprofessional. Once you bought the car, they will not entertain you. They will not even help you fix any problem. All they care is only the sales. DO NOT BUY from 401 Kennedy.

Kyle Sopkow

Ordered a Jeep in September 2021. Was told "promised" December delivery. It arrived in February 2022. I was quoted a price for an aftermarket hood upgrade. Price included painting, install, etc. I was "promised" the hood would be installed when I came to pick up my vehicle. The hood was not even ordered, and would be 5-20 days for delivery. Serpa had since Sept to have this ready. Unfortunate experience. Lucky for them, they made their sale, and cars aren't products that most consumers buy frequently. They refused a discount on the hood. Refused to admit a mistake or apologize #superclassy #serpaclassy. Smiles are free at McDonald’s but they aren’t on the menu at Serpa

Usman Altaf

Great dealership - LARGE selection.

Chan Kignor

Amazing service. My car engine was very noisy. They helped to fix the engine belt. Good technology and very quick. I'm very enjoy my Wrangler now. Thank for their help.

R.David Johnson

Service was done well. Customer service was not where it should be, not overly helpful ....

Joanne Muscarella

Purchased a new car from Serpa Chrysler with the guidance and help of the great staff there. Everyone was friendly, professional and very helpful. We have been enjoying our new Jeep Grand Cherokee, it was a great purchase! The family photo with a big shiny bow on the hood before we drove off the lot was icing on the cake!! Thank you Stefano and team

Mya Wettlaufer

Very good service to a lot of people like family

joe bolahood

Great team at Serpa Auto. Thats what a car buying experience should be.

Jack Lobo

There are 4 closer Chrysler/Jeep/Dodge/Fiat dealers to me, but I won't go anywhere else. They didn't pressure me when I was buying my first car, they didn't do silly tricks that play with your mind or anything. The first time I took my car in for warranty-related service, they paid for me to have a rental car for extra days because my busy schedule wouldn't let me bring it back in time. I booked an appointment online and they called within the hour to find a good time, and they gave me complimentary car cleaning worth $100 even though I didn't ask (they even cleaned the dog hair off!) Fantastic service, I won't buy a car or service my Jeep anywhere else from now on.

Rob V

Excellent service, will now be my regular dealer for service

Loriemhe ditchon

We would love to give 10 star . Fedele, is one of the top of the line like a car as a sales agent

tengfei li

Thanks for Shawn and Mitch for made it happen for me as a new comer, I now driving the Wrangler as I always wanted.

Saba Sami

Cant thank Fedele and Mitch enough for all their support and help when we purchased our truck from this dealership! They were so sweet to ensure we got the vehicle we wanted and did what they could to make that happen. Fedele is an amazing sales rep. You feel so comfortable shopping with him and he makes the experience fun along the way. Me and my husband were trying to find the truck we wanted and due to covid inventory has been low all over Ontario. We got really lucky with our purchase and the staff at Serpa! We will defiantly be back for our future purchases and have already recommended this dealership to friends and family! Thanks again Fedele and Mitch!!!

Neil Anderson

Couldn't be more happier than the purchase service I received from Mitch Cadesky and Stefano Serpa Two first class gentlemen in a first class Dealership environment. I highly recommend purchasing a vehicle from Serpa Chrysler. Top Notch!!!!

Tyler Nak

Great experience buying from Serpa. Friendly staff, super helpful and just a great overall experience. Stefano was super helpful. I would recommend to anyone looking for a new car.

Chris Caron

I have purchased a few car recently from Serpa and I can’t express the friendly helpful and welcoming staff who have made my relationship honestly the best ever. Matt, Richard, Chris, Tyler are exceptional team. Look forward to dealing with the boys again soon.

Ushan Pathirage

I was in the minivan market for a while now and Serpa was the third dealership I went to. Right from the beginning the incredibly friendly and professional Shawn Sun guided me through the entire process like a cake walk. Unlike the other dealerships I went into, I didn’t have to listen to their demands, instead Shawn made sure that my demands are met. I went in search of a Chrysler grand caravan, instead he got me a fantastic deal on a Pacifica!! Then came along Mitch who carefully explained to me what to look for when buying a minivan..Thanks Shawn and Mitch!! Serpa will be the place I buy my next vehicle from, thanks to you two. Cheers!!

Kathleen Joy Manalang

Huge thanks to Matthew in the service department! He does way more than what is asked of him, very polite, very accommodating!

Kat L

Purchased my first new vehicle (Jeep Wrangler) with Mitch. Great experience - Mitch was very welcoming, patient, efficient and thorough. During the whole process, I had many questions and he was always available to assist via phone and email. Stefano was also kind enough to reach out to further assist and welcome me to his dealership. I was surprised and truly thankful to have received my new car in a quick manner. During the signing process, I was very appreciative of Mitch being thorough of all the documents, disclosures and their terms and conditions. I had been going to Serpa in the past for my previous car's services. Jason, from the Service Department, had also been a great help. Friendly and informative - I look forward to continuing servicing my new vehicle with Jason and the Serpa team. Would recommend!

Yihai Li

(Translated) It missed (Original) 以它无缘

Xinyi Wang

Five stars to Shawn. Appreciated his time and efforts to help me to purchase my 2nd car. I am also surprised that the process was smooth and knowledgeable (vs. the previous experience with another dealership). The car got hit last year. Reached out to Shawn for a recommended technician with a reasonable quote. Car was returned back clean and just like new. Overall, recommended.

Ken Duong

Winster Inspection Only $50 The technician inspected my vehicle included Brakes, Steering and Suspension, Cooling System, All Fluid, Exhaust System, and Written Report Fair Price, Good Service, Friendly Staff, Professional Peter is very nice , helpful

Richard Kelly

Horrible service from scarborotown chrysler brought me to Serpa and have been treated night and day Compared to them the first call they gave more respect and attention then the 6 times I’ve brought my vehicle to scarborotown

Sandy C

Just bought my first JEEP Chrysler product and I couldn’t be happier with my choice of car and dealership. Sam, Kenny and Mitch all made this purchase a memorable experience and I would recommend this dealership to anyone and would go back to purchase here in a heartbeat! Thanks guys for all your help! Loving my JEEP!

Greg Bell

Great purchasing experience, Stefano and his staff were all very professional and met all my expectations. I would strongly recommend them for any of your auto needs.

M Ch

good people great service

Matt O

Great experience dealing with Kenny and Mitch. I have dealt with different dealerships in the past who were unwelcoming and pushy. At Serpa, it was a whole different experience. Both were friendly and upbeat and made the whole experience fun! Very satisfied with my new vehicle and how hard they worked to negotiate a fair price. Will definitely be returning in the future and recommending these two guys to anybody looking for a vehicle! Thanks again guys

adrian pajar

Fedele is fantastic at helping us make our most clarified decision on buying the car that suits our needs and capabilities! Fedele probed very good questions that narrowed the confusing options and make our purchase smooth & easy. All the anxieties of buying a car were thrown out of the window as soon as Fedele established rapport with me and my spouse. Mitch is very friendly! He and his team’s nonchalant attitude helped us understand clearly the details of the deal we committed into. He was very accommodating on answering all the concerns that we had. Mitch made sure that our buying decision is clear & free from surprise charges. Stefano Serpa is one of the few humble and hands-on executives that we’ve met. He shared his time to look into our contract before Final-signing . His attention to the business made us feel truly valued clients even though we admitted that we’re young & 1st-time buyers only.

Dora Jane Curammeng

Dealt with John at the Service Dept, great consumer service, very professional.

Genarino Tomasella

Fedele and Mitch were an absolute pleasure to deal with. Answered all my questions and got me the exact truck i was looking for. I would recommend Serpa for anyone looking for a great truck

Nazwan Naurooz

Great CX service

Thomas Sheehan

Great parts staff. Very friendly and accommodating

Diana Zung

They were fast in finding out the issues and promptly let me know. The staff are courteous and helpful. I have no problem at all with my car after the repair. By the way, thanks for the free oil change. It saved me money and time.

Mourad Boualem

Walking through the Serpa Chrysler doors was the best decision I ever made. Sam was an amazing sales expert, he was friendly and professional. He walked us through everything with ease from the moment we asked about the car to the time we picked it up.

Mike Tersigni

This was my 3rd purchase from Serpa Chrysler and me and my wife continue to be impressed with the level of service from Stefano and his team. They go out of their way to ensure satisfaction. We are happy to refer anyone to Serpa Chrysler and hope to make more purchases again in the future. Thanks

Anna Mykhaylets

Highly recommend Serpa Chrysler to anyone looking to purchase a vehicle. Stefano and his team went above and beyond and provided the most amazing service. Very professional, attentive, kind, and knowledgeable. They made the process so enjoyable and easy for me. I couldn't have asked for more. Thank you so much guys!

Dudge

Walked in. Got the part I needed. In and out . No concerns

Michele Franco

I went to ask for information about a grand caravan and the same day closed the deal. Excellent and professional service, 100% recommended. Thanks Kenny and Sam

Dieter Smythe

I recently had the opportunity to visit Serpa Chrysler for service on my HellCat as my purchasing Dealer was closed due to COVID-19. I was met by Adrian Pahalan, Service Manager. Adrian, who I had met previously was very friendly and helpful as were all the staff despite the fact I did not purchase there. My service was completed quickly and overall I am very impressed. I will be sure to return for future service. Highly Recommended!

Michael Carew

The Team at Serpa Chrysler went above and beyond!

Kevin Drake

Had my brakes done here and there was a problem with them seizing right after. I went back and they had to fix them twice. The second time I had an appointment, they knew I was going to be waiting bcz they don't offer a shuttle service out to where I live but I was made to wait 2.5 hours BEFORE THEY EVEN BROUGHT MY VEHICLE INTO THE SHOP! I asked what was taking so long and was told that they are waiting for the mechanic who worked on it before to finish up a job AND have his lunch. I get it, make the mechanic who did the work fix his mistakes but come on... I don't really care about the internal politics. I asked if they replaced the pads for me and they said no because they are still good. They told me that there was 85% still there (yet they had only been on the jeep for 1 week and should in no way be down that far). The next day I took my jeep in for new tires (at another place and was told that my brakes were in fact at 25% not 85%).

Sonny Bagga

Fantastic service and attitude. Answered all questions with great knowledge. Trustworthy . Would recommend friends and family

Barbara Poole

Anyone looking to buy or lease a vehicle .this is your place to go !!! All the staff is wonderful!! I purchased a 2018 compass and I love it !!!

Icom Kenwood

WARNING : Be aware about your oil change . i had an oil change and before taking to dealer 401 kennedy chrysler for oil change i put a mark on my oil filter. so after change oil took the car from there parking space . so i check again the oil filter, OMG same filter . The mark i put on it still there. in short, they did'nt change the oil filter. most likely even the oil. Be aware...

Scott Forbes

The name of the dealership has now changed twice since it was Agincourt Chrysler. Why?

Pablo Araujo

I love the Pacifica Hybrid and visited another dealers before meeting Kenny Rodrigues at Serpa Chrysler. Dealers usually has little knowledge about hybrids, but Kenny is technology savvy and very professional, and always treated my wife and me extremely well. I recommend Serpa to anyone interested in buying an auto there.

Grace Lam

The Service advisor is very courteous, the Service area is very clean.

Avon Tagle

What an amazing experience! I have been to a couple of dealerships in the past and this location at serpa is incomparable to any of them!I had the pleasure of dealing with mitch senior manager at this location through a great friend of mine mike he is very honest and true!!from start to finish e made sure that the quality of service is what you should expect!he helped me a lot in not just getting a new vehicle but also to regain my trust on dealerships again!thank you mitch and serpa team!to the owner thank you for having true and honest people in your dealership!so if your looking for a new ride go and visit them to experience shopping for a new ride should be!can't wait to send my family and friends to them coz i know they are in great hands! Thank you to my new 2021 jeep wrangler rubicon 4xe!!

Norbert Ramkissoon

Adrian and the team are amazing . Brought in my Nissan , no appointment needed and was done within 30 minutes for a oil change and complimentary washed as well , very impressed with the service from Serpa and will be back again

mark woudwyk

My first experience at Serpa was a good one. Kenny was honest and up front with the trade in of my used vehicle and the purchase of a new Dodge Ram 1500. Well done. Thank you Kenny and Serpa Chrysler.

Linda Furlonge

Excellent service. Very helpful friendly staff

David Vaccaro (Shazam)

I called at 10:15am needing my seasonal winter tires swapped with my all seasons and an oil change. He told me he had an 11am and a 3 pm apptment. I took the 11. Brought my car in and out by 12:00 noon. Great service fast, friendly and professional. Thank you, David

Mike Collisson

I was looking for a new 2017 Caravan and Serpa had the best online selection of 2017’s that I had found in the GTA. Lots of photos and detailed descriptions. They state that the advertised price includes everything except taxes and that means no surprises when you get down to signing on the bottom line. When I bought my last van a while back at a different dealer, after the price was negotiated they added “Destination, Dealer Prep & Advertising costs”. Anyway, after contacting the sales rep Graham Ross through email and obtaining more info, I dropped in for a test drive. Graham was familiar with all the Caravan’s features and we went through them all. A great van. Nice highway test drive. No high-pressure sales techniques. About 3 weeks later I decided that it was time to buy and contacted Graham again by email with an offer. Went in to sign the deal on Friday the 13th. So much for bad luck. I had been dreading the whole buying experience but it turned out quite pleasant. The salespeople, associates and support staff whom I met were friendly, the premises were spotless and there’s a great selection of coffees in the waiting area. Love that new van and that great deal. Thanks again Graham.

Charmaine thompson

Recently purchased a demo truck here. Great personal service! thank you Clinton, David and Fedele for all of your help. Would recommend going to this dealershp for great service.

Amandeep Singh

Worst place they are making fool too people

Ken Horton

Teriffic service, very professional and treated me extremely well. Would recommend Serpa to my family and friend's and would not hesitate to buy my next auto there.

Catalina

We had a great experience with Serpa. Kenneth and Mitch made the whole shopping experience easy and effortless and the exchange of our old van for our fab new minivan took only minutes!

Sanjeev Thakore

Recently bought a vehicle from Serpa Chrysler and the service provided by Adam, Mitch, and Clinton was excellent. Great staff that were extremely courteous and easy to deal with and I would highly recommend this dealership to anyone looking to purchase a Chrysler vehicle.

Neal Francis

Good service, good people

Jesse Grimes

We are about 1.5 hours away from home when our tire blew on the 401. Hit a piece of metal and heard a huge bang! Luckily we got off the 401 within four minutes of the blow made it to Serpa as we have a new Jeep (7000kms). We showed up at 1:00pm and this team took us right in without question. Peter on the front desk was absolutely amazing. The mechanic we has was Jason and between the two of them we were extremely satisfied. We were given an Uber to the mall and back. Never been in a situation like this and again thank you! Was a great experience.

Antonietta Ingarra

My husband and I met with Fedele for an appointment today He is a friendly professional and honest salesperson! Very accommodating with all our request Highly recommend Fedele at Serpa Chrysler

Joanne Szeto Saunders

Adrian in the Service Department went above and beyond for us. It was our first routine service since we bought the car from Serpa and we left feeling proud to be a customer.

Volution Consulting & Investments LTD.

WOW IS ALL I CAN SAY!! I bought a specialty car last week, and contacted Adrian in service, as I wanted a shop to do a few very specific items to my new car. This car means a lot to me, so I was very selective when i chose Adrian and his team. He has a great reputation for personal service. And is it ever true! Adrian took care of my priced possession like it were his own. He updated me every step of the way, from when I dropped it off, right until I picked up it. Adrian and his team at Serpa Chrysler are the BEST!! thank you!! I will be back!

Daniela Mazza

I recently purchased a Jeep Compass 2021 from Serpa Chrysler. I dealt with Fedele Naccarato. He was extremely professional, helpful and answered all of my questions. He took the time to explain all of the features of the car to me. He made sure to let me know that if I had any questions, I could contact him at any time. My experience at Serpa Chrysler was amazing, I would recommend them to anyone.

Alejandra Aldao

$300 my husband paid to tell them need$4000 to fix it. Other mechanic fixed for$15. Really I'm so mad to see how easy people make$300.

Lorie Tiffin

An excellent dealership with very knowledgeable employees. Very friendly and made the whole purchase process easy and quick. They made recommendations but were not pushy. We were able to make an excellent deal with great trade-in value. After the purchase when we went to pick up the vehicle, our salesman, David (who I would highly recommend) took us outside and demonstrated how all the options worked. We were taken back inside and introduced to the managers of all the departments (parts, service and body shop). Everyone congratulated us on our purchase and treated us like we were really somebody and not just another sale. Even the owner of the business came over, introduced himself, thanked us for buying at Serpa and also congratulated us on our purchase. We live in Newmarket, but it was worth the drive to Scarborough to be treated as well as we were. I would highly recommend Serpa to anyone thinking of buying a new vehicle.

stefanos petropoulos

Great service wonderful staff!! Me and my sister purchased two vehicle's. Defenetly we will come back.