Reviews of Mercedes-Benz Markham (Rent Cars)

Ray

Great place to buy your favorite benz

David Estate

Great Service Parts Customer service. Inside has a client lounge with cookies and cold/hot drinks. Not sure about the sale team but I heard they are pretty good. Great location for Mercedes Car Enthusiast as of this date of review.

Rogerio Oliveira

Own a 2013 C250 purchased at MB Markham and always took the car there for all scheduled maintenance assiduously. This year I took it somewhere else after experiencing engine misfiring followed by a DTC message. To my surprise, it was extracted right in front of me 8.5 litres of oil as opposed to 5.5 litres as stated in the MB manual. No wonder I was having those issues! After changing the oil as per MB oil specifications and installing a new MB oil filter I have had no more issues.

Idil Jama

Mr. Michael Wong has been my Tech Advisor for the past 6 or 7 years. I would never go anywhere else because, HE IS THE BEST AT WHAT HE DOES! I have been a loyal customer for the 11 years with Mercedez-Benz. I bought my car in Downtown and used to get my service done either Toronto Downtown or Eglinton-Laird area. Both locations are 5 to 7 minutes away from my home. Markham location is the furthest about 40mins away, I chose that location because of 1-on-1 customized customer service. Michael explains everything to me in details and I am detailed person. He knows me by name, I am a just random customer and he always checks on me after each service. He has build a trust with me that I respect his knowledge about my car. He always checks the tire air level or changes light bulb with no hesitations. I FEEL WELCOME AND COMFORTABLE coming to Mercedez-Benz at Markham. My last visit, we changed the oil, brake pads and he found a nail in my tire. He puts my safety first, always fully checks the car! I wish that we had someone as knowledgeable, kind, and explains things in plain english ( I am not Mechanic) in every location. I THANK YOU MR. MICHEAL WONG for taking care of my car and giving me the best customer experience !!!!!

great gardengnome

Excellent service, especially with the tech advisor Peter. The advice I have is be assertive, explain the situation when you have an issue and give the team plenty of time to make things right. Enjoy a snack and cafe mocha in the lounge, or my tip is get a free shuttle to Markville Mall and eat at Pickle Barrel to help pass the time.

Nathan J

Great great cars, definitely! After having dinner, we went to this dealer yesterday, and asked a sales person about the price, but he told us that manager was not here, so he recommended us to come another day. Then, we went to BMW on the …

Sloth Hugger

Went in to test drive their C240 quite a few years back and was treated like a king. Just recently bought a used GLK-350 and am servicing and buying parts/accessories at MB Markham now. Treated pretty much the same and am pleased with everything I have experienced so far. Keep up the good work and hope all your sales staff and other staff treat all customers and potential customers the way I have been treated! Thank you!

John Y

See Stepanie, she'll take care of you, very knowledgeable and helpful. Unfortunately, shortage of new cars due to Covid/part shortages unless you're in the market for a pre-own

Mahnaz Pahlevan

Great sales staff. The service department is excellent, efficient and very helpful.

Motevalli Law Group

Thank you Mr. Ben Izadi for finding my mom the perfect car! She is loving every minute of it. We wIll certainly be back next year to get dad a car from you! 5 STAR SERVICE !!!! Couldn't be happier !!!!

Valerie Peng

Just leased our new Mercedes from there. Highly recommend. Samuel tam was great and very helpful!

Dinesh S.

Slow service.. make you wait for along time

J “Julz” Joseph

Sales service wasnt that great

Dave C Ayotte

Unfortunately your appointment system did not originally ask me if I was going to want to wait. As a result I waited over 2 hours for what is a simple half hour smart car wheel change. Your appointment system needs improving. The actual service was excellent however. Dave

Michael Vass

I was advised to go to Amar Sethi. I now know why! Amar, is awesome, he went above and beyond and never once gave me that pushy salesman feeling. He knew what I wanted to executed on what he said he would do. Thanks again Amar Sethi!

Chris Schiffmann

Great sales staff. The service department is excellent, efficient and very helpful. Always arrange a rental when they keep the car overnight.

Daria Babaie

Behrouz (Ben) Izadi was the salesperson from Mercedes-Benz Markham who offered great assistance to me in leasing the 2018 Mercedes-Benz C300 4Matic Sedan. I really enjoyed the customer service that Ben provided. He is professional, knowledgeable, customer-friendly, and caring person. He definitely knows his stuff! He did a superb job in explaining to me the lease process, various car models and their features, as well as the test drive for the C300 4Matic Sedan that I liked. Outstanding work Ben! I recommend Ben to anyone who wants to receive quality customer service from this dealership!

daniella Makun

Cool place, the agents are pleasant and they can sell you car. They're good. Glad i got my car there.

Arash Sajadi

I really enjoyed dealing with my Sales Representative, Salil Kathuria, who is a great person and care about customers. He is owning your problem and work out the best option suit your family’s needs...

Ho Fan Chan

(Translated) Very good service (Original) 服務水準甚佳

Taha Autos

Great service and sales reps. I've bought 2 vehicles from his dealership and both times the sales rep has taken great care of us. The service department has also looked after us in the best way. I've had horrible experiences at other benz dealerships for both service and sales but this one is great!

vineet sinha

I went in not knowing what to expect at a Mercedes dealership and it worked out great. Ben is a very good salesman. He gave me a the exact deal I was looking for; both car wise and finance wise. Even got my first 3 payments waived !! …

Clarissa Hu Andersen

Great customer service and everyone is so polite

Angel Luo

Unprofessional, service department told us to come in and then called to say they were unable to service me today. They also give contradicting advice, clearly poor communication between members and this is a great waste of my time.

Brandon Adams

Ben helped us by going above and beyond to get us our 2021 GLE 53. I highly recommend seeing him for your Mercedes needs. Leila was also great on the delivery and went through all the features of the vehicle, which seem to be endless. Thanks Mercedes Markham for helping us move forward with our purchase!

Ma pakche

As a Mercedes owner for 3 vehicles (ranging from family SUVs to commercial use carrier) since 2013 and older models overseas, I have to express my deepest & greatest disappointment in my visit to the Mercedes Markham Ontario Canada dealership on Feb 24, 2021. I acquired this vehicle from this dealership in Feb 2020, the touchscreen malfunctioned after a year of drive (~10,000 km) and the dealership told it was because of sticky liquid entering through the vents on the floor. I haven’t used my vehicle to pick up my grandkids since the COVID-19 lockdown from March 2020 and the technicians suggested it was juice(?) spilling that reach the control board installed under the passenger seat and burnt out the drive. They insisted that it is not manufacturing defect and said any liquid that is not water or salt is not covered by warranty. The estimated repair cost is to be over $10,000.00 CAD. They also threatened that it will void all warranty of the vehicle from now on. This is absolutely insane and unacceptable!! • Major design defect: Why is there a vent tunnel opening right on the passenger floor sloping downwards that will lead directly to critical electrical parts? Which allow liquid to pool and accumulate in the pathway? With such an expensive part installed (with no protection) Mercedes Benz should have advised the owners that no liquid should enter the vehicle in the first place as there is absolutely no protection for this part!! Drivers and passengers should check even their shoes upon entry as any liquid that enter to that holes may fry the control board. • According to the technicians on site, salty contaminated liquid is apparently under warranty but no other liquid? Clearly the dealership is being selective and has no intention to honour the warranty. • The amount of “sticky” liquid as shown by the technician is minimal and I consider it to be normal condensation under reasonable/normal usage. Yet even under reasonable usage it is not covered by warranty; costs over $10,000.00 to repair; and I was told that all warranty of the vehicle going forward will be voided, all because liquid entered a compartment that is suppose to be “liquid free” in the first place. I am beyond words to express this upsetting experience and have lost all confidence from driving a Mercedes from now on. It will break down and the design will not provide any protection to an important like this and also not provide any warranty when something happened to it that is beyond the driver or passenger control. I have driven other vehicles from Land Rover, Porche, Lexus and BMW but Mercedes is the only one I have more than 3 vehicles of, and I must say I am deeply disappointed with the GLE 350 and would not be recommending it!! This is clearly a value trap!

X Li

Nice place and nice ppl

Satbir Suri

Everyone from sales like Marshall and Amar to service with Daniel and Mark....these guys are professional, courteous and do a great job servicing their customers. I have already bought a few cars at this dealership and will continue to do so. My sales guy Amar Sethi is really knowledgable so if you are looking to buy do not hesistate to see this guy.

victor tsui

They have comfy chairs, got drinks like coffee and tea, shuttle bus that will take you home and back for free, and their service is on point.

Brian Cheung

I went to the dealership with my friend today and I am completely disappointed with the level of service I received. I made an appointment through their website to schedule a test drive. Upon arriving I was told there was no demo car available. Why did you confirm my appointment when there is no car available anyway?! This is such a complete waste of our time. Not only did they waste my precious Saturday, the agent who served me also had a really bad attitude. He made it sound like it was my fault for wasting his time because I don't look like someone who could afford a Mercedes. Never in my life had I experience such discrimination. This experience has put me off from buying Mercedes for life.

Fareed Mousavi

Ben was a great, knowledgeable and friendly salesman. I had a good experience with him.

manu varghese

Excellent customer service. Mr Ethan Liu, is very friendly and helpful. Will refer my friends here.

Eve Zhang

Great! Thanks to Tommy and the team. We are buying all our cars here for top quality and service.

Vaish Pathmanaban

The staffs were really helpful!

Esko alex

I love ther show room one day I will grab car frome ther

ZhaoHui Huang

perfect

Donald Bremner

The Right Choice -Great Staff Polite Courteous Gentlemen: Markham Mercedes service staff are absolutely Wonderful. The Service Manager needs to be complimented. Today, I broke down in our families old 1970 Chevelle SS Convertible At Kennedy Rd Shell Station parking lot. My hood was opened and a young man Sebastien was getting gas in a Mercedes with a Mercedes Dealership shirt asked if he could be of any assistance or if his Dealership could offer any assistance in 10 minutes, then Richard from Mercedes Setvice Department came and asked if he could be of assistance.In 10 minutes a third person from Mercedes offers his assistance we all figured out the problem, over heated GM starter and the young men had me back on the road in 15 minutes. I have a Roadside Assistance with a Hagerty and said the problem was solved by three very nice young men from Narkham Mercedes. These young men did not know I was a former customer of Markham Mercedes & Mr Kit Wong,. Agsin I can not express my sincere appreciation to Mercedes. They are the Right Choice. I will now be buying or leasing a Mercedes SUV. Don Bremner former CEO Emeritus/Retired owner of Abcott Construction builders of the Village Grocer, Restoration Environmental and the Markham Waxers Junior A Hockey Club.First Class young man.

zaeem ghazanfar

I am extremely satisfied with my purchase with Mercedes-Benz(markham). I would also suggest new customers to go see the HULK (Ben Izadi-sales associate) for best suggestions regarding a new/used vehicle.

Leon Tang

Not very happy experiences, need to be careful.

Kezzuki Q (Keybo)

The service people are really patient and responsible for any problems or questions with the car.

Trevor Leung

Terrible experience. Lied about the car wash being 20 minutes. The car was took more than an hour. In the end, our car still had the same problems in the beginning. Charged us almost $1000

Timez WithAri

My wife and I are really happy for buying our first Family car with Mr. Ben Izadi !! He explained the features and the agreement of car in detail.I will highly recommend him to my family and friends !

Brandon Douglas

Poor customer service. Fast talking sales reps

G.F. 1

Amazing experience, treated us like royalty. Mr Salil was the best, he made sure everything was perfect for the delivery of the vehicles. I have bought a lot of cars in my life for personal or for business but hats off to Mr Salil Kathuria for his professionalism. Thank you Sir Kulwinder Bassi President GF1security services inc

Rambert Sin

Completely incompetent staff, terrible service. With so many options, no reason to choose them. Went in for a simple tire change that took absurdly long (close to 2 hours). And before they reply telling me to make an appointment so it speeds up the process, an appointment was made more than a week in advance. They should be embarrassed for such a bad level of service and customer experience.

Suthan Thava

Great service, I wish they have a table or a chair with folding table top on the chairs to work on while waiting for the service.

Ten2One

Great customer service

Asher Ullah

Had a great experience dealing with Ben Izad. Simply the go to person if you are buying a Mercedes new or used vehicle!

Mario Tanuous

To start off I want to say Mercedes service is amazing! We had Amar Sethi who helped our family really pick out a car that suits our design and look (GLE 53 amg coup) He really took the time to show us around and test drive available cars. I highly highly recommend seeing Amar if you really need help picking out a new car. He even took the time to show us the features of the car and guide us when the car will be arriving which seems very prestige. If you are looking for a tremendous ride and a car that’s worth the price, then Mercedes is for you

Sean V.

Stay away from this store if you value your time, money and respect. We recently brought our 2014 CLA to this store for service and were greatly disappointed and upset by the results. The appointment was booked with Danny for 9:15. Upon arrival we did not deal with Danny but were checked in by Steven. At the time it was not a concern however as the day went on it became so. At time of Work order signing we were told the car would be ready by the end of the day. Throughout the day we did not receive and status or updates until I called myself at 4pm. At that time we were told the vehicle was currently in shop, even though it was brought in at 9:15 am. We were promised a follow-up call an hour later. We never received a call. At 6:45 I called to see if the car was ready. I was told it was and Steven had left for the day. Upon starting the car after paying, I found: 1. The radio playing very loudly 2. The car camera unplugged 3. The odometer higher than the “out” value on the invoice 4. The range dropped from 250km at drop off to 150km at pick up 5. Both drivers and passenger seats were well out of position 6. A dirty cleaning cloth was in between the children’s booster seats 7. The clock was 5 minutes slow 8. The fuel level had dropped by approx. ¼ tank Even after escalating to Mercedes Canada Head office, Markham MB’s attempt to right the situation was well short of the mark. Of the above items, only 2 (items 2 and 3) could be explained to any degree of satisfaction. Unfortunately this is not the first time I have escalated my dissatisfaction with this store. We had our car diverted to a different store after realizing the order for the car had not been placed when we purchased it. Combined with that, the store the vehicle was diverted to bettered the price. After purchasing 2 vehicles and returning to the same store and same sales associate for a third, we expected more. This issue was raised to Mercedes Benz Canada. The only reason we returned to Mercedes Markham is because of Danny. Since the online booking process does nothing to respect the customer requests, and considering the fact that appointment date was our tenth anniversary and the delay in our car being ready forced us to alter our personal plans to celebrate, this is the last time we will visit this location for any reason. I would urge you to take stock of the finer details performed by your service team. I find it very hard to believe ours is an isolated incident, judging by other review, It’s clear I’m not alone. We’ve just completed a deal to move away from Mercedes for good. We were treated better on our first visit to the new store than Markham MB has chosen to treat us after 13 years as customers.

Katerina Mergut

The dealership overall is a high score on service, but Ben B. makes it top! Enthusiastic, knowledgeable, willing to help and goes extra mile to help the customer. Got my first Mercedes with him and about to jump to a second one! Thank you.

Sarmad B

The service department has the most clueless people working there buying items and picking is always a mystery with them. They don't have anything sorted out.

Calvin Yung

Terrible service. Arranged for Express service. Arrived the location nobody will greet you, so I walk to the front desk and drop off my key and told them I'd booked the Express service. They told me to sit and wait a bit and I had waited …

Sam Dickie

Not a snobby dealer. You don't feel judged when shopping here. Carson and Danny are great salespersons.

Sam Ahmed

Very Good service

Monowar Hossain

I was there once to get a quote. Customer service was ok.

David Chu

Welcoming business place

jenny chau

This is one of the busiest location for Mercedes in markham! Regardless of their location, their service is the best! The service advisor Tony Liu is one of the best guy! His professional comfort me with things I don't know! He will try arrange loaner for customers, if not , shuttle service will be arranged! Also after service call to check up if everything goes well!

Hongjun Zhang

Quality service

J. Oshodi

Salil is EXCELLENT!! The people are awesome

ISMAIL ELNOUR

Luxury cars

Sonny Shah

Too busy .not welcoming especially the finance department simply bad

Parmeet Singh

I will understand that

JJ Y

Have anyways had very good service here. I would recommend this place.

Owen L

The worst MB dealership in GTA. I went to this place in March this year to checkout a new 2017 C300, the sales person is extremely rude and arrogant, like a snob that he gave me lease options and trying to explain to me that I can only lease for three years before I tell him that I'm going to pay off one, obviously he judged me based on how I dressed (I wore casual on that day) and thought I can't afford a car, he didn't send me any follow up email unlike Mercedes-Thornhill or the BMW near this dealership. I can't remember his name but I know he's from Hong Kong, I have no problem with Hong Kong but it seems HKers hate us mainlanders in bones. Fortunately, I have told three of my friends to avoid this place, and one of them was going to this dealer to checkout a new car this Friday. So much for the business, Mercedes-Markham. 一群自以為是的勢利小人，你們也就這點水平了。進門甚至連招呼都不會打？Owner我知道你會回覆每一條review，或許你看了這條review之後你應該好好教育一下你的sales？

Norton Yu

I would like to share my most recent purchase experience from Mercedes Markham last month. We recently purchased our third vehicle from this store and have nothing but great service especially the sales manager Marshall Fuller and his team member Charlie Lai both me and my wife are overwhelmed by their honesty and expert opinion. We finally settled on a pre-owned GL350 diesel and this vehicle is a major upgrade from our previous ML350 and we all agreed (including our son) that we will have a hard time to find something to replace this GL when the time comes but guess will worry this in the future. Also, we would like to thank the service manager Sean Lee and his service advisor Alex Ng because they certainly go above and beyond to make every customer happy and even my super picky wife is extremely pleased with their service. Your team have earned another lifetime customer and will definitely recommend all our friends and family to your Markham store for any vehicle purchases. Yours Sincerely Norton

Vivien

Terrible service once the car was leased. In less than a year the entire windshield cracked while the car was parked, without prior cracks or accidents. They claim it is not the manufactures fault and we technically can't prove it, so fine - we paid to replace the windshield. We also requested servicing as provided in our leasing package. When picking up the car we noticed issues - the windshield guard was loose, the sealant rubber was sticking out, the engine oil levels were low. We were told to contact the mechanic for issues but he never picked up... for several weeks! We finally went back to the dealership and was told they never serviced our car. Total incompetence. Please, AVOID this branch!

Saad Ghobrial

Great customers service

Angad Singh

Recently bought my first Mercedes from Mercedes Markham, Salil is a great guy to deal with. People should go to him.

Johnny Ngo

Great service at Mercedes-Benz. I came here a few times before finally buying my car from Ray. He was very knowledgeable and friendly. Highly recommend it I would definitely come here to buy my next car

Michael Tsouroupakis (Carnforth Self Storage)

Be careful of the service department there, they promise one thing and don't deliver. I was promised a loaner vehicle and when I got there not only did they not have one, but they sent me Enterprise to rent one, where I had to pay insurance. If that wasn't bad enough the only vehicle they gave me was a lime green Chevy Spark. Last time I go there....

satyaki banerjee

The service dept. is really awesome. And if Peter Kwan is your guy, just don't worry about anything. The best parts of his professionalism being patience, transparency and prompt response. Way to go Mr Kwan.....!!!!!

Ken Zhi

Few weeks back I decided to check out the new GLA, the sale told me the car hasn't arrived and he has the worst attitude, he think you are a child and don't know about their cars. Explain to me what a b c is stand for. Also redirect me to buy something i don't like. Today i contact Ray Lam to check out the 2021 GLA. I'd tell you, day and night difference. He let me try the vehicle, and suggest me a few options to me and helps me to pick the best option. He is very knowledgeable and humble sales. Don't waste time and straightforward. I Recommend Ray.

Femida Trust

Nice people work there. Can`t say anything bad

Thomas Julius

Clean and friendly service the wait times however can sometimes take a little long. Highly recommend service from Cornell he really cares about the customer!

Justin Liu

Mercedes Markham cancalled my service appoitment (a recall)after I got to the dealership after half hour driving. No explanation and they just rebooked my appointment to a later date. They didn't try to contact me prior to the appointment at all, and I have to take a day off to do this recall service. Totally waste of my time. Really BAD customer service and I will not recommend this dealership.

bhaskar bharath

The customer service call experience I had today was pathetic. I called these guys when my service 'A' was due in 1000KM to enquire the cost and I was given a price. When I called again today which is due in 50KM to double check the price and book an appointment, I was told a different price by the lady. When I mentioned I was told a different price before, she consulted the employee beside her and got back to me with "If you were already told a price before, why are you asking us again?" . Is this the kind of customer service you guys provide? Do I not have the right to check the prices as a customer? And when I was explaining why I asked again, she cut me in the middle and told a much higher price punching in my phone number. I am deeply dissatisfied by the way customer service agents are responding and the inconsistency in answers. I got my tyre replaced here before and the experience was OK. But I need to reconsider any further visits to this branch due to unprofessional service and non-fixed higher prices being advised.

Sarah W

Had my car serviced here for the first time and had a pleasant experience. The shuttle service was very smooth and convenient and overall customer service was great.

Hassan Abseh

Terry and Ricky ( in service ) were expecptional !

Minna Béliveau

Quick and informative service

Ray Ong

Great place to buy your benz

peter choi

Good customer service, professional staff gave us good and useful information.

Daymond Ling

Terrific service

Alex Galevsky

Purchased my 2016 e250 a few weeks back. Sales experience was fine. However, two days after purchase my car had a strong vibration, I submitted and email to my sales rep and was notified that it was a 2 week wait, to have a certified car overlooked. Brought my car in for repair and apparently my car had two bent rims and all tires had flat spots. I later found out my car was not certified at the dealer but another dealer so they were not aware. My sales rep. didn't call me during this time but was aware of the issue, when I finally called Jacob he seemed unenthusiastic about the whole issue. No apology, nothing, he never followed up during the 2 week waiting period. HOWEVER, the real super star here was the service department, Jeff Powers took control of the problems and followed up each day my car was in the shop. Jeff is the only reason that I felt comfortable with my purchase. A real big let down with the sales department, seeing as this is a luxury car dealership

Allen Cheung

Great customer service

Keyhan Mottahedin

Very professional and friendly staff

Bin Huang

Nice dealer

Sam Leung

Brought two MB at this location from Bennett Au. Good services and very timely, but as expected of a Mercedes it is an expensive affair at every corner. EDIT: Still MB Markham did go the extra mile when the C350 emergency foot brake malfunctioned, fixing it free of charge despite the car just recently being out of warranty. An extra star well deserved.

Canadian Tamil Passnga

I bought ml350 the sales guy said warranty is full cover no I have a issue with suv I took there ppl work there saying not cover from warranty. I talk to manager but no help he just covering the sales guy. So pls I need to talk about this issue to GM or district manager. Ppl who go to MB Markham careful with sales guy don’t believe what the say

R Selvaraju

Good service. Nice people in the service area.

Z A

Some of their staff will not give you the kind of respect if you dont dress smart. I dont need anyone to tell me how to dress in order to get respect. It should come naturally. Somehow their HR department does not notice this behavior that may cause Merc buyers to go elsewhere say like BMW or Audi.

Pagan

MB Markham is a car dealership that excels in its personable customer service approach perfectly demonstrated by Mr. Willy Cheng, the Sales Floor Manager that recommend his top sales, Mr. Andy Leung. Both excel in courtesy, patience, and attentiveness towards their customers coupled with sound recommendations that will assist you in acquiring a Mercedes to suit your taste and budget.

J Jacub

Don't go to Mercedes Benz if you are done your lease, I went there with my 2018 car buyback 28k Mercedes Markham evaluation was Negative value and ask me to pay money to get out of the lease 4 months earlier, although Mercedes financial bears the cost, I went to Audi they took my car and I made money on it and they Absorb the 4 months left on the lease, Mercedes benz interest rates are 5.29% this is a Rip off. After 20 years with Mercedes This what they do. NEVER Mercedes Again

Chris Yiu

Absolutely terrible. Went in there, asked for a sales person and was told to wait. We waited for 45 minutes until the store closed and was told to leave because they are now closed. Mercedes Markham, this is not how you treat your customers.

Zina Mostafa

My one month old GLE was in service for a part for the last 10 days. I am very unhappy.

Haseeb And

Great experience overall! First dealership I went to that actually greeted me when I came in and didn't force to me hunt down a sales rep! I dealt with Amar S. and he was awesome! He definitely went above and beyond to find me my perfect car. I was a little indecisive and he was super patient and knowledgeable. Thanks to everyone at Mercedes!!

Navi S

The time was all messed up

Kitty mingkiu Lam

Very good service and friendly .

Victor Huang

Drinks, snacks, show room size, cars on display, and everything here is a little worse then other Mercedes, like downtown. But it is closer, and it get the job done, so what can I complaint?

Junhua “YTWYTW” Zhang

Poor service department, any issues requires diagnosis fee even when the car is in manufacture warranty. However, the manager of the store gave me a call and willing to take the car in to diagnose without charging diagnose fee first and indeed the camera is fogged up. After replacing the part and it's working again. Thanks!

Holly Zhang

Sales Sam Tam is supercilious. He asked me which brand car I have had and doubt that I can not afford 2020 GLE. Because I am a Chinese temporary resident, he misunderstood that I was doing parallel import and he refused to sell GLE to me. He even told me that I had to lease a C- class or GLC more than 2 years first in order to buy GLE or GLS in the future... Sam Tam is offensive and highly unprofessional. Terrible sales, terrible experience in this dealership.

Coco Nut

Hard to find a parking space. Filled with cars.

Andrew Ford

Always great service

F T

Great service.

Joyce Xu

Feels racism there, due to I am not driving a Benz car. Sent email to cooperate email address on website. Hope to get back soon. Service person name: Alex.

jongrak torres

Each experience was underpinned by amazing customer service and unbeatable prices. Ben Izadi helped me find the right car and that is why i went back to him for a second time. He worked with my budget and walked me through all my options. You can feel confident with Ben that you are getting a great price and great service. And you can walk away feeling knowledgeable about your purchase and most importantly your car. This dealership overall has a great reputation for a reason! Very reliable.If you're in the process of buying or looking to buy a Mercedes this is the best dealership you could find.Ask for Ben.????

MISYYZ

Wow what great service. The folks here do a great job with the education of the car your looking at. The showroom is very nice.

maha thilee

Very good selection

shahab soltanzadeh

Home for my car service

Nick Mărculescu

Friendly people, very clean and good size inventory new and pre-owned. Knowledgeable sell person, Ben for pre-owned cars. We bought MB B 250 4matic. Good deal ???? highly ???? recommend it

Man

THANKS ANDY AND VAN!

Darren Mark

I've driven MB for 7 years now and I would say that the service here is right at the top, if not the top amongst the 5 dealerships I've worked with. The staff meet you graciously at the door, shuttles were on time, the loaner car process was smooth, and they worked with me on my issues. They replaced a speaker on my word even though the supervisor had difficulty hearing an issue, and the shop couldn't replicate the issue. When they took the speaker out, they said it was clearly broken. Most dealerships would say 'we can't replicate the issue' and send you home. I will go out of my way to bring my cars and purchase my cars here.

Peter Constantinou

I've had an amazing experience with my sales person, Tim Kapassas, he is always there when I need him for any questions on my car and opens all doors at MB Markham to get quick and red carpet treatment!

L L

If you have an appointment with a sales you still need to wait for like an hour to be served. They don't care if you are asking cheap cars.

YIN SHEK Tam

Poor services. There was nobody serving me and no instructions when I got to the maintenance department.

elena toncescu

If you're looking for a Mercedes, make sure you have Amar helping you! I had the best experience with Amar. He took the time to make sure I got everything I needed and is always there when I have questions! :)

deepak bhatt

Nice customer service

Anton Polishchuk

I purchased a preowned E 300, Amar Sathi went above and beyond to satisfy my needs, great experience overall.

Nyousha Afshani

Leased a brand new GLC 300 Coupe today and I'm super excited!!!! Ben is super friendly and professional, I would highly recommend this dealership.

Ben Arbour (Ben Arbour)

Gunner in Parts is a waste yute. Lazy who likes to "bypass" the system. Thankfully Mercedes Benz Midtown was able to help. I should of slapped up Gunners head for his twerp attitude.

Bianca Nicole

Dropped a car off after waiting 2 hours for their roadside assistance - hours later they tell us they can’t get the car looked after until tomorrow and there’s no rental car they can provide .. unless we pay out of pocket? Why get the extended warranty that they advised to begin with? Pretty disappointed

AirTree Canada

(Translated) Recommended (Original) 值得推荐

Shawn Blander

Recently purchased a used vehicle from this location. Service and sales process were excellent. Highly recommend this location. Speak to Marshall & Amar ????????

Valerie Young

I finally got my Mercedes!!!

shahin shirdarreh

Agent : Ben Izadi -->You Are the King of Benz. 5* From Beginning to the End of my buying experience. Thank you,

Nicholas Cotton

The service here is very good.

Christian Egsgard

Phenomenal dealership. Best dealer dealership in the GTA there's no place like it

Pollyanna Jenny

Worst service attitude EVER..arrogant and rude to customers.

walid ibrahim

The best service center I have ever been. They are very polite, attentive and care about the clients. Cornell was a great person and service tech to work with. I came for a regular oil change but I had an engine check light on. I asked if I can get it checked but because I needed a car and it was short notice I was planning to do it another time. Cornell called me later and did his best to try to get it done during the same time and did his best to setup a loaner car on short notice for me to drive for the day. When I came to pick up the loaner they were already fixed the issue and changed the oil too so I did not need the loaner after all and he took his time explain why the engine check light was on and what they have did to fix it. I appreciate all the effort they have put it in to accommodate me and also take care of me and going far and beyond to do the right thing. They definitely did not have to but they did. And that what differentiates any other brand and dealerships from this one. Will always come there and recommend it to anyone. Thanks lots.

Niche Thevarajah

Good service, very friendly.

Irene Au

Excellent service

Steven Lai

Just recently picked up my new car from this location. Convenient location with friendly staff. A special thanks to Ms. Wing Lee for all the follow up, support and assistance with the purchase and delivery. She is a definite asset and hidden gem at Mercedes.

Nicksspa ONE Boutique Spa

Sent in my car for a recall. They brought me home picked me up and cleaned the inside of my car! I was pleasantly surprised and very pleased with the service

Joseph Fawzan Saad

If there is Zero rating ill give zero, worst customer service i have ever seen.

Steve Langridge

Tim Kapassas is one of the most genuine people I've done business with and makes it effortless to choose and purchase a top quality vehicle. He is straight forward, respectful and tells you exactly what you need to know. He knows every product inside and out, every detail and why it's engineered that way. No matter where the conversation leads Tim is already anticipating and has an answer ready. MB Markham is a true pleasure to do business with. Tim will continue to get my business after delighting our family each and every interaction. Thanks Tim for turning our first experience with Mercedes into a life long relationship.

Jeff T

Terrible for test driving. Limited to a 1 exit stretch on the 407.

steven ou

Got email asking me how the visit with MB Kennedy. I expecting Alim R will return my email with acknowledgment but nothing. What the sense of sending me the email when nobody is following up Spending 3 hrs with the process of buying car and without any bottle water was a “for better or worst “ a lack of hospitality for such a fine dealership That not much to ask with safety handling of bottle water in place like how other dealer dealing with protocol Hope HQ MB Canada and your Managment can look into it

Stefan Radovanovic

Nice and big showroom. Stupid that I couldn't book a test drive in person, have to do it online. Edit: their service staff is 10/10 so far. Once you are a MB customer you get treated so much better than if you are a prospective buyer. Would recommend getting your service done here.

C M

We had a very positive experience dealing with Ben. He was knowledgeable, easy to talk to and intuitive to our needs and expectations. Ben made the process seamless and a pleasure. Can’t wait to work with him again!

Robert Lo

Great service offered, no hesitation to refer Scott Windfield to anyone interested in buying a MB, Scott is very patient and knowledgeable, excellent salesperson!!

Raj Nandan

Meeting Ben Izadi was like taking a breath of fresh air. He went above and beyond to assist me in selecting my E series and making my purchasing experience a very happy occasion. His sense of humor is a delight, he showed me he cares about my satisfaction. I would recommend him very highly.

Stephen Co

Spoke to 2 different salesmen and they weren't transparent about dealer pricing and said they never heard of Unhaggle before. Either they are really behind the times or they are straight up scammy salesman (the type that ruled the 90s era of dealerships). This is the kind of stuff I expected at a Kia and not a luxury brand, and to my surprise it was the Kia dealership that was honest and transparent. These guys won't be getting my business but it's lucky for them there are alot of uninformed young China fobs that are willing to throw money at them just for the brand.

Michael Lin

Good service

Tudor

I had a tremendous experience purchasing my first ever car. My sales agent was Amar Sethi and I strongly recommend you to seek his service! He made my purchase as smooth as possible and you can clearly tell the pride he takes in his work. He was able to help me glide through the car buying process. Many thanks!

Nicholas Poon

Finished servicing my vehicle in a fast and efficient manner as promised.

Steve Scott

Just had a great time at this Mercedes Newmarket, very nice cars in the showroom and very knowledgeable and friendly sales person Sang Luong. Will definitely be back and highly recommended.

MZC FINANCIAL INC

(Translated) After buying the car, in addition to recommending a new car to me, did not call me to inform me to return the car, sent an email notification a few months in advance, it is easy to forget to pay back when the car (Original) 买完车以后，除了推荐新车给我，没有打电话给我通知我还车，提前几个月发了个email通知，很容易忘记啥时候还车

Hayden Lai

The Markham Mercedes weren't friendly. We booked an appointment with (I think his name was) Salil when we got there he was late. He started talking to us then walked away upstairs and started talking to another client. When he stopped talking to him he forgot about us and at the top of the stairs he just started daydreaming. When he got down he was very rude. We have to cars and we only wanted to trade in our GTI. We also had another Mercedes. He kept on insisting on trading in the Mercedes. He only wanted to do the Mercedes because it was easier for him to trade in. The deal he gave for trading the Mercedes was pocket-change compared to the deal we got at Mercedes Brampton. He kept saying it was a great deal. Then he walked away and started talking to another client. He started acting like a dog to the other client. Then we ripped the contract and left to the other Mercedes. Don't go to Mercedes Markham if you want to be treated like a person. If you want to keep your money go to another Mercedes. If there was a rating for 1/2 a star I would give this branch that rating.

Willie Chen

Staffs are not too nice if you don’t dress up

Amin Saad

Best deals

Firas Aboumunzir

Very nice and knowledgeable staff

Nicole Antoine

Best car purchase experience!!!! I called into the Markham dealership and was fortunate enough to be connected to Amar Sethi in certified pre-owned sales. Amar found me exactly what I was looking for and was so diligent throughout the process. He ensured my satisfaction by going above and beyond expectation. He provided quick responses to any questions I had pre AND post sale. I’m so happy in my new car. 5 stars without a doubt. THANK YOU AMAR!

Dali Wang

Reliable sales.

William Pourmajidi

We could not be any happier to find and deal with Mr. Ben IZADI. We walked into this dealership 5 minutes before they close and Ben assured us that he would help us and he stayed 2 hours after his shift was over and showed us many options. He listened to all our demands and managed the deal to match every single detail that we required. I strongly recommend him as he is knowledgeable, passionate and very up-to-date with all conditions and deals.

M Patel

high end luxury

apichart greekamol

Went there for a test drive. When I got there, it didn't seem like a high quality showroom to me. It likes a supermarket for groceries shopping.

Jacky Hu

I had a great experience at the Markham dealer. My sale rep helped inside out, choosing colour, wheels, and also my lease plan. He helped me negotiating and tried to office a best deal. I now own this vehicle and feel very dynamic. I would recommend any of my friends to this dealer and Benz!

Young-Soo Roh

Five star for service advisor Alex and the whole service team for their professional workmanship.

Shawn Bhatia

The building is large yet full with all the different options of cars in all line ups. The sales staff are great, knowledge, care and most important look after you to make sure you're totally satisfied. We took out 3 cars for test drives …

liang dongmei

Thanks for Bill arrange C300 test drive for me, very good service. Thank you!!

Russell Gibbons

Top notch service from Ben. Quickly located the exact vehicle that we required.

Girgis Insurance

Great cars

Kleo Omeri

My brother recently came in and got a deal for a 2019 C63 AMG for $965 with $0 down and 24km yearly. We signed the deal and payed the first month payment. 2 days later we got contacted by jimmy pak who is the financial person at Benz. He said my brother could only get approved for $780 monthly but he needed to put a down payment of $8600. My brother was co signed by my father. Obviously he did not want the day they offered. I went in today to put the car under my name as I have a higher credit and much more income. Jimmy tried to make excuses after excuses on why he didn’t want to run my credit. He started with “it’ll ruin your credit” after I said I don’t care he said “you won’t get the Benz loyalty discount” but he was quickly corrected by Andy from sales. After that he told me he refused to run my dad as a co signer on my credit. I told him it doesn’t make sense but whatever just run mine. He ran mine and I got approved for the same deal my dad + brother did. BY MY SELF with no co-signer. If he had added my dad the results would be different and I would most likely get approved for the original deal. I asked him to use my mom as a co-signer and he refused. His excuses didn’t make sense and he lied through out the whole situation like when Andy corrected him. I am left with no car now and I was a Benz customer for a long time as my dad has also been driving Benz for a long time. Ridiculous service from jimmy pak at Benz. Absolutely disappointed with the service. Terrible service to a long paying customer.

Shengyi Li

The Service Department provided very professional and nice service. Manager Peter Tu help solved my driver seat problem (the Headrest loose) in only one week, Bravo my seat was replaced to a new one. Other dealership give me the estimate time is two week. No doubt highly recommended.

James

Peter Tu, very friendly staff.

f pirzada

This was my first Mercedes that I purchased for my business, a few weeks after getting it my car was giving me issues and I dropped it off at markham mercedes. They had no loaner or rental car for me and said The best they can do shuttle me home, and they might get me a loaner if something comes up in the coming days. I am now waiting to see if in the next 1-2 day I can get a loaner car, or basically I'm screwed and will be paying for my car to get fixed for what could be a few days. Really inconvenient and not enough done to find me a solution. I do not recommend dealing with them.

Hossein Abaeian

I had an awful experience when I took my car there to be looked at, dealt with four different agents and they were all rude and impolite, I'd never recommend this branch to my friends/colleagues. As for the technical service, their diagnosis of my issue was wrong, I took my car to another MB branch and they managed to fix it.

Romel Harripersaud

Very rude!

Nausheen Khan

Great professional efficient service.

Elyas Rezaei

We have been working with this dealership since 2007 and we have had no problems but with my 2018 E400 I have been facing many technical issues. The dealership has tried their best to fix the issue but unfortunately the problem is still ongoing. From the service department Cornell has been a great help trying to solve my issue and from the sales department Ben has been working to get me in a new vehicle. All in all I got very unfortunate with this car but they are all trying to help and that’s the most I can ask at this point.

ANKIT JANI

Ask for Johnny

Stuart Sinister

By chance i came into Mercedes Benz Markham, even with a dealership closer to home. I am very glad my Wife and I came by and had the pleasure of being assisted by Amar Sethi. The car I came to see wasn’t quite right but Amar went out of his way to ensure we found the right one. It is always appreciated when you can deal with someone with whom you trust in handling your affairs. I ended up getting into the right vehicle and I we love it. Everyone was “Top Drawer”. Go in and ask for Amar. He will take care of you too. ????????

T.

Service is fair and efficient, although sometimes it takes longer than anticipated probably because they're just so busy. I had to wait almost 2 months for my service appointment, with the caveat that this might be because they're adjusting …

Fred Lam

I had good experience purchasing my new GLS. Will be back again in 4 years for new car.

Linda MacMillan

Buying a new car is all about the salesperson. I went to one GTA dealership and met with a gentleman, who despite his many “President Circle” awards, was sub-par in providing me with any kind of service and attention and did not appear to want to spend the time with my many questions on different car models. I then called another east end dealership and spoke to someone that was referred. She was friendly at the get-go but didn’t provide me with any vehicles or suggestions until I finally contacted her 4 days later to follow up. That same day I googled reviews on Mercedes-Benz Markham where I searched for positive reviews on sales people. That is how I found Amar and gave him a call. He was energetic, friendly and attentive. He explained the many vehicle and lease options clearly, without all the sales pitches and pressures. Amar is a straight shooter who treats his customers as a top priority. I picked up my A250 this week and Leila patiently went over all the features and functionalities of the vehicle and set up my Mercedes Me app. A great experience overall by the whole team at Mercedes-Benz Markham.

Magel Wilkin Lai

Friendly staffs and pleasant environment

Sameem M

Good srevice, large selection of models to view indoors which is critical in winter time. Service was curious but wait time tend to be on the long side...

Cecelia Zheng

I had a HORRIBLE experience with one of their sales manager. All I asked was for his help and instead he was extremely rude AND disrespectful right from the beginning, and highly unprofessional. His attitude and some of his words, basically implying I'm stupid, have insulted me. I understand that he was busy, and if I were to intrude (which is not a valid excuse for his attitude and despicable behaviour), he could've simply redirected me to someone else who can help. And when confronted of his attitude and asked if there was someone else I can speak to (not knowing he was the manager), he used and abused his power simply stating and emphasized that he was the "sales manager" and leaned back with his arms crossed. Just because I didn't come in with a sales inquiry, I would still expect a high end Mercedes Benz manager to be respectful and treat everyone with professionalism if not a smile. I am disgusted.

Pascal Wong

It was a pleasant experience purchasing my vehicle Mercedes Benz Markham. Ben Izadi was professional and offered outstanding customer service, never hesitated to assist me when I needed it. Look for Ben!

Chan Huang

The experience here really depends on your sales person, we've dealt with a few older sellers and they feel rude and snobby as if our business was too small or we're not important enough for them. We worked with Christopher Chu there and he was great; honest, down-to-earth, and very helpful throughout the sales process. Their service center is very business due to the volume but I've heard great things, I will be finding out very soon on how my appointments go. I give them 7/10!

Irwin R. Schyster

5 stars for one reason and one reason only. Tommy Yu!!! If you stop by this location ask for him he is by far one of the best sales reps I have ever come across.

Vienorth Varnarajan

Very professional and helpful. Peter Kwan always helping me out.

Prateek Midha

I went to this dealership on a fine evening with no intention to buy a car :p. I met Ben at the store. Before this I had already visited 5 other dealerships including Lexus, Honda etc. 15 minutes into our conversation I realised this guy actually understood what I wanted. The way he was able to elicit-ate what I was actually looking for was commendable. I was hoping to buy my first car. Ben gave a me a superb deal and I ended up finalising the whole thing on the same day. My experience, was very pleasing, comfortable and in the end I got what I wanted. Now, I love my car. Thank you Ben Izadi for making things so simple yet awesome for me.

Vk Sw

Very disorganized and haphazard working surprising from Mercedes. No organized waiting time no one knew if anyone was available when will ur turn come.. While some of the above issues were there, did want to edit he review as the final adviser was very helpful and ensured concerns were addressed promptly and too satisfaction. Might have been an exceptionally busy day. My suggestion would be - give an idea of wait time or line in Que when checking in, and secondly it only takes a second to say "sure we can help you with that " or " just give me a minute to get back".

Louis Boulanger

Unable get through to anyone in the service department. Horrible service.

Ada Ho

Get what I want for my car services

Henry Zheng

Keep away from MZ Markham. Bad manner

Yanni Pigatsiotopoulos

Great service! Communication was clear and often.

Samuel Yeung

The sales make us wait for a few hours for test drive and then a few more hours before talking to him! We end up leaving before talking to him because we hav already spend our entire day here! What a waste of time and he still want our business! What?!!!

Lawrence Sweeney

MB Markham has provided excellent service to my 3 Benz's over the past 10 years

Roger Gao

Not much car in stock

Peter Zhang

Zero if I can. Popped in to take a look, no one greats you, offer you refreshments. I see three sales smoking directly outside of the front entrance, even a guy clipping his nails at the front door. To be honest, this particular dealership is designed for rich Chinese people or international students who never cared about service. Stay away from this filthy place. Also never use a Chinese sales person.

Syed Aleem

Got recall part replaced for free.

Samim Mohseni

I was in the market for a new Mercedes and went to probably over 5 dealerships in GTA but just didn't get the right vibe from them until I went and visited """AMAR SETHI """at Markham MB .He was so welcoming and knowledgeable about the products that helped me make an informed decision , He was never tired of my questions and was very patient and respectful to me .The process was extremely smooth and I felt no pressure whatsoever in the decision on my vehicle , their financing Manager " Kevin Marshall" and sales department are extremely friendly and professional at the same time, (One of a few places that Coworkers help each other to make the customer's experience superior , In this case was Another Salesman "Ben Izadi"). customer service is excellent and everyone welcomes you with a smile and hello . I felt very welcomed every time I visited to find answer to my questions and concerns on my GLC300 Coupe .Even After I Signed the contract and paid the deposit , Amar went above and beyond my expectations to make sure I have a good training and best delivery possible, I would highly recommend this dealership and Amar Sethi to anyone in the market looking for a new Mercedes in a hassle free friendly environment. Job Well done Guys! Cheers!

Dubravko Zgrablić

My favourite dealership and service center. Efficient, reliable, friendly, professional, and quite personalized! Tried two others, out of necessity, and came back here!

Sasi Kumar

Good Service

Lucas Qin

(Translated) good service (Original) 服务好

Sam Kwok

Ray and Wing were excellent! No nonsense, in and out transaction. Leased a 2017 C43 AMG and it has been a great drive so far. Cannot wait to come back for a new vehicle in the future.

Celia Ling

I dropped off my car on Sep 13 Thursday at 7:30am to fix noise problem and was told at the end of the day my car was needed to take a day for parts replacement. I expected I could pick up my car by Friday before 7:00pm. However, no one informed me when I could pick up my car at the end of the day. I called them on Sat (9/15) but no one could give me an answer becasue the service advisor (Peter Tu) was on leave. I was very angry how poor communication inside Mercedes-Benz Markham is. They won't leave any message in their system to state the current situation of that repaired car so other people could answer my enquiry. It was very poor service I received from Mercedes-Benz Markham. If my car could not be returned to me before weekend, someone had to inform me so I could make my arrangement during the weekend. I was finally informed that I could pick up my car on 9/17 Monday at 5:02pm. I was totally disappointed with the poor service rendered by Mercedes-Benz Markham after this unhappy experience. Not only I need to wait for two weeks to get a service appointment, but also have to wait for over three days to fix a minor problem that I had mentioned to them for inspection. After posting my review, Mr. Recoff Yeung, Assistance Service Manager, has contacted me promptly to express sincere apology for the last service due to mis-communication and promised that I shall receive a satisfaction and professinal service in my next visit. Thank you for the prompt response to my review. I do look forward to receiving a satisfaction service in my coming visit. Best regards,

Santo De Rose

Michael in Service was very professional, empathetic and compassionate, this is the only reason I gave a 4 out of 5! However, here is what breaks my heart. My girlfriend leased a GLA250 and has now chosen to purchase the vehicle. She is a single mom front line worker who has spent a lot of her HARD. EARNED. MONEY. I say this because of how unprofessional, and seemingly money over service attitude of the sales team she dealt with. We all work hard for our money! So is there a sales team that works harder on their attitudes? Watch your wallet before you consider buying here.

Joanna Liu

Parts and service so fast and easy. Thank you!

Terry Ogaki

I've never left a car dealership feeling like a piece of dirt, until I went to MB Markham. These guys do not care about you at all unless you're buying one of their top-end vehicles. If you're in for service, as I was for my SmartCar (which is a MB vehicle!), expect to either be passed off to another rep, or ignored as I was. I got all of 30 seconds of a Service Advisor's attention, until he suddenly dropped me with no explanation, to go chat with a group of Asian customers at another counter. He left me standing around for quite some time with no further acknowledgement. I had a quick look at some MB merch just behind the counter we were at, and when I turned around, he had left with the other people and completely "forgotten" me! I've since learned that this is quite common at MB dealerships, as a number of folks I've spoken to have had similar experiences. They have flat-out refused warranty service on their own cars, for no legitimate reason, and charged people for services they did not want. Maybe it's a good thing I never got past the counter. Suffice it to say, I'm not happy with my first experience with a proper Mercedes/Smart dealership, and I won't be returning.

Sid A

Considering the online reviews, my family bought a Mercedes through them late last year. Less than a week after buying the car, it had to be brought in for service due to an issue, that neither the dealership nor Mercedes Benz has resolved. The same safety issue has happened at-least 5 times since then (for a new car), causing it to be brought in. It was also left at another dealership for a couple of weeks for diagnosis but to no avail. The issue happened again this week and as usual, we keep getting the run around about the Service Manager being busy, Service Adviser not available and that they do not have any loaners... Considering the potential safety concern, premium paid for the brand, this has been handled poorly on the dealership's part to a point of frustration.

Vo Ly

Sales there look to be snobs, even the receptionist looks to be one :(

Cecilia Chan

Zero stars for the service department.

John Xu

Very rude. If you don't want a day with depressed, never go that dealer

Alice Zhao

Service is ok. Not great. Popular spot needs really advanced bookings.

Ragu Balasubramaniyam

I have been a loyal customer of Benz Markham since 1999 and DISGUSTED and DISAPPOINTED of the product and customer service at this location. All I have encountered since purchasing the ML 350 vehicle is frustration and head ache! In 2012, I leased a ML 350 from Markham dealership. I always had issues with the engine. The engine light would go on when it is close to service time. When I bring the car in for service I was told by Michelle Woo, Customer Advisor that there were no concerns with the engine and will always reset the engine light. In 2015 once the lease was up for renewal, I purchased this vehicle. I took my vehicle to an outside source for the emission test. I had difficulty passing the emission test due to the engine light flashing. I called in to the dealership to inquire and was told by one of your service technician to bring my vehicle in. They managed to reset the engine light again and produced a ‘pass’ emission test certificate. Now a few months into purchasing this vehicle, it stalls as I pull out of my drive way. I was told it was engine starter problems. My vehicle was towed to your Service Centre last Tuesday, October 13, 2015. I did not get a reply about the diagnosis or a follow up call the Service Centre. Jeffery Power, Service Advisor did not contact me until Monday, October 19, 2015. It takes such a reputable company a week to come up with a diagnosis? I was told that my engine has seized and I would need $26,000 to fix the problem. THIS IS UNACCEPTABLE! My car is still not fixed. I am told they will get back to me. It has been two weeks! Clearly there were safety concerns with my car since the beginning. I have been lied to by the staff at Benz Markham saying there were no concerns. The staff managed to hide any issues with the engine and reset the light. To further add injury to all these concerns with my new vehicle, the customer service reps and staffs are racists. Every time I walk into the location, the staff are abrupt and discourteous. They never address my concerns and will inform me that the issue has been fixed. Clearly it has not been fixed. I am amazed that after 16 years of loyalty, they would treat a valued customer with such negligence and carelessness!

Sally Liang

Service is good and quick.

Smile Forever

I went to this dealership today. And I just read one of the negative reviews here about the sales having poor attitude. I am not so sure about their attitude. I didn't get a chance to talk to anyone. I walked around the entire show room once, and nobody seemed to be interested to say hi to me at all. Perhaps I just came from the gym and not looking good enough for them? Or was it because they didn't see me parking my BMW in the shopping plaza's parking lot next door, and only saw me walked on foot from the outside?

Albert Lee

We had an appointment for service at 10:30am. Dropped off the car and hung around nearby mall until we got a call at 4pm informing us it's not ready until tomorrow. It's a routine check where they didn't get around to do during this 6 hour duration. We were frustrated and complained. It's totally unacceptable. Eventually they had to get a technician to worked overtime to complete the check around 6:15pm. What a frustrating waste of time!!

He Zhe

Terrible service! The sales Allen's attitude is really bad and inpacient. I am not going to trade in my c63 here anymore.

J L

poor service and not respect customer… The manager refuse to meet us because he is daydreaming

imran mohammad

Best dealership to buy your benz

Bosco Guo

i booked a G class test drive by email，than when i came to the store，them do not allow me to test drive it！waste my time！never go again！

Aira3

Had to go there for an errand, the girl at the welcome table with the coloured hair was inexperienced and came off as unprofessional and rude the other staff there were not the most attentive I wouldn’t come here again.

ayze z

The most ridiculous experience Customer service is a 0 unless they know they are making money of you

Ryan D

Hats off to Amar. We met in 2010 after my parents car was totalled in an accident. We explained to Amar what we lost and what we wanted. Apart from his welcoming charm, you could tell that Amar was very knowledgable of what he was talking about. Within a few weeks, we were driving around in a fully loaded 2010 GLK. But this was just the beginning... Now it was time for ME to purchase MY first car. I walked into the dealership and Amar was just wrapping things up with a fellow customer. Within a few minutes, he had all of the options on display and started to make some suggestions (all of which I enjoy up to this day). He explained everything clearly and answered all of our questions with confidence. A few weeks later I showed up to take delivery of my brand new 2017 CLA. Apart from the excellent service, Amar also provided a bright red ribbon on top of the car which made the moment even more memorable. But wait.. theres more.. In 2018, we were looking for another vehicle. It was sort of a dire situation and after explaining to Amar, he made sure to cater to all of our needs just as well as he did before. He knew what we liked, remembered our preferences and understood the circumstances. As you may have guessed... a few weeks later we came to pick up our 2018 GLA. Amar always made sure to explain the advantages/disadvantages of the options we were choosing. He wanted to make sure that we made every choice on our own and nothing was forced upon us. This was something that we really appreciated. He felt and treated us like family. Any time we've had any issue with any vehicle, Amar has been there for us to make sure our experience was as pleasant as possible. Overall, the service from Amar has been unprecedented and we will keep referring others and coming back to him. tl;dr Ask for Amar. You won't regret it.

george santos

I'm trying to talk to a service adviser for 2 days and they keep sending me to voice mails ,gee ,what a joke this Mercedes dealer

William Curlew

No staff ready to serve

Vincent Mok

Good layout and high volume dealership

Stacy L

One lady who is working in the customer service is so rude and arrogant. The other two men are very nice and always with a good tone and smiling face.

ali norouzzadeh

I bought a C250 and it was a great experience dealing with Ben IZADI. He's a caring and professional product adviser. Strongly recommended.

Seconda Montalbini

Excellent service and very friendly, knowledgeable staff.

David Hosey

Deal with Jacob Morettin. Very knowledgeable on the product sweet and gives very competitive pricing.

J K

If you're looking for the right car, contact Mr. Behrouz Izadi ("Ben"). He is by far the most respectful, knowledgeable, and hardest working sales rep you will ever find... and will most importantly save you MONEY! It's because of him that my friend bought a Black C300 Coupe 2-weeks ago, followed by repeat business with another friend and myself on the same day we walked in last week (White C43 AMG and Blue E300). Where can you find repeat business like this in less than a month??? Total 3 cars and counting... all because of Ben's exceptional service. Thank you again!

shirley

Honestly wish i can give this place less than 1 star. Recently bought a C300 and the sales consultant who assisted me was called Samuel Tam. Before even buying this car, I was satisfied with the service provided in helping me to look for the right car I want. However, once we received the new vehicle I found that the headlights on the driver side were damaged before even receiving the car. As I told him, that there was moisture entering in the headlights, he kept saying that it was not a problem and it would eventually dry up which is a waste of time to go check this issue at the service department... Not to mention, he treats me as if I have no knowledge on cars whatsoever, and I tell him that it is a problem because there shouldn’t be moisture that is able to seep inside a headlight. Instead of helping me set up a service appointment, he tells me that technology has advanced and that I am behind so I do not know anything?? Its really a disappointment for me that he would say such a thing to a customer! Like could he have said it in another way that would be friendlier? In fact, he expected me to go back to the dealership so that he could talk to me about the headlight moisture damage and take a real look at it... So I did go back and he said that it looks like a problem and he would help set up an appointment for me but SOMETHING I FOUND REALLY FRUSTRATING IS THAT MY OWN SALES CONSULTANT SAMUEL TAM DID IS OWN SURVEY... He asked me to pull up an email and when I asked him is it this email? He grabbed my phone without even asking me for his permission to continue with doing the survey I am supposed to do…. He was just so disrespectful, and thoughtless about my opinions. Not to mention, as I went home, he calls me again to say that it isn’t a problem and I shouldn’t waste my time again and that I should cancel my appointment... Even though he talked to me negatively, I refused to cancel the appointment and proceed to check my headlights. When I went for my appointment, the service department said that what I see is an issue and it shouldn’t be ignored. It made me very mad that Samuel tells me its not an issue but the service department says it is an issue. Overall I was extremely unhappy with the service and the fact how Samuel treated me rudely after purchasing this car, especially it was a pain in the neck calling me several times to tell me the same thing. I have told several people about my experiences here and people are shocked about the kind of service they provide. Having bought a luxurious branded car from your company, i would wish you provide me the best customer service, and attend to the best of my problems but Samuel Tam clearly doesn't know how to do that. Made my experience the worst.

Mohamed Morsy

Thank you Mr. Behrouzi Izadi for the good experience I had at Mercedes Benz Markham. You were very welcoming and professional. Your knowledge of the Mercedes brand allowed us to make the right choice for our purchase. I am enjoying driving my 2018 E400 and I would recommend Mr Izadi at any time to all my friends for his customer service. You are a great asset to the dealership. It was a pleasure to do business with you.

Jordan Methe

This has to be one of the worst experiences I have ever had at a dealership. Massive waste of time. I originally visited the dealership with my wife to test drive the vehicle. I then returned at a later date to issue a $2000 deposit and sign for the car. At this moment they said we need to have a co signer on the car. I don't understand why, but ok sure. No problem. The finance manager Edwin gave me to papers to take home for my wife to cosign. I had them signed and sent them back into the dealership. I then received a call from Edwin saying that they want my wife to come sign in person. They said it's a legal matter that she needs to be in person. (Makes no sense) She found time and went to the dealership. She had to wait 45 mins for literally nothing! They just wanted to make sure she existed. After that step they called me and were trying to force me to trade in my wife's vehicle! And threatening to cancel the deal if we do not trade in. Guys...... we need that so she can get to work. I received another call after that request stating that we are approved however because we wanted to finance we have to put 22k down payment for the car and also submit 3 months worth of bank statements. Umm....... it's just a car..... On top of all these requests... from the beginning of our first visit we have been treated as if we are criminals, or some sort of devilish enemy. I mean.... I didn't realize it was this hard to buy a car. I was told that I need to return in person to the dealership to collect my deposit after I cancelled to deal........2018, we should be able to issue a refund by credit card without having to be present. The salesperson on this deal "Ben" was great. Edwin was horrible and it's a good thing he is not in sales because they would be in big trouble.

Kaelah Mizzi

I bought my first Mercedes from this location and the service was amazing. Mr. Izadi was very helpful and knowledgeable of the vehicle I purchased and checked in with me a few days later to make sure i was enjoying the car. I highly recommend this dealership if you want to purchase a Mercedes :)

Vipulan Siva

Bought my car basically because of Ben Izadi. Best salesman by far, worlds apart from any other audi/benz/bmw in markham/toronto. The only person to actually take time and cater to your needs. Would definitely come again just because of Ben.

wes jea

(Translated) Chinese-inhabited BENZ depot (Original) 中國人聚居的BENZ 車廠

Hemant Misir

About 2 weeks ago my wife went in to the Parts Dept to purchase a Chrome licence plate frame (Mercedes Benz). She was told that only the AMG frames are available and they are expecting some in 2 days. After 2 days I went and was told they are not in yet. The gentleman at the counter took my name and told me one will me on hold for me and it should be there in a day or two. I went back 3 days after and the same gentlemen was there and he told me they are not in yet, but should be there in a couple of days. I went back today, 5 days after my last visit and again I was told they are not in. The service there stinks and I would not be back. It was a total waste of my time, 4 visits and still no frame.

YUK WAI LOK

I was at the markham location Aug 18, Saturday. Brought a friend along since she also wanted to come for a test drive. What we saw at the parking lot was beyond disgusting hence we left. There was an Asian lady parked, I think blocking the way, since the parking lot is full. There was this employee dressed in Mercedes Benz uniform came out of the car and started yelling at this lady in broken English “no park here. Blocking. Go to the back. Go to the back”. It was rude and the were others patrons snickering. We were beyond disgusted seeing how customer was treated her so we left. Not before we asked for this employee name: Ricky since he shirt has no name tag.

M Peaches

On behalf of myself and my husband, I would like to express our sincere appreciation to Ray, and his assistant Stephanie, for their excellent customer service. My experience started when I dropped by the dealership and talked to Ray, who was highly recommended by a family friend that had bought multiple Mercedes models from him previously. As one of the previous reviewers mentioned, I had to answer a few questions from Mercedes’ checklist from Mercedes Canada, and long story short, I did not qualify. These are some of the checklist every purchaser have to fill out: 1. Customer had a luxury vehicle to trade in. - I have a BMW X5 but I’m not trading in as I’m giving it to my son. 2. Customer is driving a late model luxury vehicle. - my X5 is not a late model. 3. A current Mercedes owner? - No 4. Customer must lease or finance the vehicle. - No I went home disappointed, and talked to my friend about what had happened, and he offered to accompany me to Mercedes the following day to try and help out. I didn’t expect much and was adamant since I wasn’t qualified, let alone buying a vehicle. The next day, after finding out what needed to be done to get the vehicle, my friend helped us and acted as a guarantor, and with that, Ray was able to work with the manager to provide us with a vehicle that we purchased at the end of October 2021. Stephanie, his assistant, was amazing throughout the process. She is extremely knowledgeable about Mercedes vehicles, and always answered our numerous questions in a patient and accurate manner which helped things run smoothly. We would normally have gone to Ray with some of the car related issues, but Stephanie was able to help us and save Ray the hassle. It’s that kind of flexibility and her dedication on her job that gave Ray’s job peace of mind. For example, when we were given the wrong floor mats twice from the parts department, Stephanie followed through in an extremely timely manner and eventually, we received the proper ones. We are extremely appreciative of all the help she provided us, and can’t say enough good things about her.

Z Sophie

My gls just got second service there. Alex Ng is great

Joel seevaratnam

Amar is a great salesman, helped us get the best car for us

Changguo Jin

I bought a SUV from this Dealer!, and its From Thomas. He's very professional, and he got me a good deal. I recommend him!

Curtis Biggs

Great location. Showoom can use more current lineup of vehicles. Overall good store. The service waiting area needs more space.

Imelda On

Certified pre-owned Sales representatives are very knowledgeable and professional. With his assistance , we get what we need.

Design.in24hours

ridiculous service ! they're only luxury car dealer who don't want to spend few dollars and provide you a shuttle when you have a service appointment!

Nidayer Ahlgrim Pudenz

I met a salesperson David Wong at this location. He is such a lier. I talked to him about the deals, and after that they said they cannot do the deal he promised me . I know he said it is all about the head office decision . I understand . but he should not promise me at the first place. I pay for the deposit $1000. and he said at the first place if I cannot get the deal he would do the refund . so I asked for the refund, he called me and yelled at me ...... I am the customer. I should be the one yelled at him. and I didn't get my refund back. I think you should go to other place or ask for other sales if you really want to buy Mercedes.

Sam Cao

good sales and terriable service. Go there buy your car, and go thornhill do your service.

Sara Kim

Peter Tu in the Service Department is excellent at his job. Not only is he very personable and kind, he makes you feel like you're his top priority. This has been the best service experience in my 20 years of owning cars of various brands.

JOSHUA SHUAI JU

Andy is very helpful and professional!

Kelvin Huang

I have taken my GLK for services twice at this location. After the first service, I started hearing squealing sounds constantly when I was breaking at low speed. I took my car to the check, the technician told me that it is normal, no safety concern, but I still heard the sound every time when I break. It didn't feel good when I stopped into a pack of cars in front of the red lights. Although the technician said that it is normal to have the sound, it is ironic that my friend's Mercedes and BMW do not have the same sound, and my 2002 Honda doesn't have the sound. When I took my car to do the second service, I mentioned the sound problems again. After the service, I was told the same thing, no safety concern, but the sound problem continued. In addition, there were multiple black oil marks at the passenger side, and I had to clean them myself. Since the sound problem was not addressed, I text message to the customer service to raise my problem again, and I was asked to take to car for test. My wife took the car to the location again, the technician went on to a road test with my wife. After the road test, the technician said that there is no safety issue, not every Mercedes car is the same. It was normal to have this kind of sound. He suggested us to break harder to avoid the sound, and Mercedes was not going to replace anything for this problem. -- I didn't ask for replacement. All I wanted was to solve the sound problem.

v pal

I went to the dealership on 11th Jan 2018, just to have a test drive on GLC300 as I have seen one GLC300 with in my budget at St.Catharines dealership and also looking to decide between BMW X4 and GLC300 models. Luckily, I met Ben Izadi the Sales Consultant, who came and talk to me very pleasingly and immediately took me for the test drive and explain the features in details and convinced me to buy the GLC300. The fully loaded Grey one, they had at that time, was over my budget. But Ben worked with me over 3 hours and helped me to get the vehicle within my budget and Alim Ahemtulla Fiance manage helped a lot and finalized the fiance at 1.9%. Because of Ben and Alim, I bought at this dealership. Ben is an Excellent sales consultant and very knowledgeable, reliable, friendly and helpful. Because of his help I could get my vehicle delivered on 20th Jan. I am very much pleased with Ben and this dealership. I already referred Ben to two of friends/relatives. VPal

Riz Jamal

I was a loyal Mercedes customer at this dealership until I learned in store associates and managers who detail/service our vehicles, take us for test drives, and negotiate terms with us in offices do NOT NEED TO BE vaccinated. Biggest hypocrisy is they can remain on corporate health and safety teams. Have since shifted to another luxury vehicle brand who puts THEIR CUSTOMERS FIRST

Captain Ron

Also a great dealership easy to deal with.

Ji Chen

O K

Carol Mak

Purchased my car from Charlie (two years ago), and had a great time. I purchased the maintenance package, and performed the second service (B1) two days ago. Daniel & Michael were courteous, and professional from start to finish.

Liu Yan

I recommend the company should hire more drivers during covid for the shuttle service. The wait time is way too long.

gody Yap

Very efficient and professional service when I brought my GL 550 for service at this dealership. Will recommend to do your service here.

Tony An

My experience at Mercedes-Benz Markham has been nothing short of exceptional. The entire staff (host, clerk, finance, shuttles, service and parts) have been extremely professional, courteous and helpful. My sales agent Mr. Wong is extremely knowledgeable and friendly. He's also followed up with a couple of holiday and birthday greetings, which in many ways has personified the relationship with his level of dedication. Thank you for the wonderful experience so far and I’m definitely enjoying this ride! I hope to feel the same way the next time around. Cheers, Tony

Jim Eng

Very poor customer service. Just pick up a brand new smart car yesterday, the engine light was on at the time I pick up the vehicle. They can not service the vehicle until Monday. Basically they sold me a faulty vehicle as brand new car and refused to correct the problem right away. But I have to pay them in full. WON'T RECOMMEND ANYONE TO BUY VEHICLE FROM THAT LOCATION!!!!!!!

Benton Waldron

The best Automobiles money can buy.

WHon Xie

Love my car. My sales guy Ray Lam help me find perfect car

Baavalan Paheerathan

Amazing Staff

Julius J

These guys are most sweetest pies when they selling you the vehicle, but most unprofessional response when you needed a help! Called in because needed quick answer for a technical side question. 3 years with them and no more!!! ????

Phill Duffy

great staff and service provided

Darlene Chen

I've never had to write a review for a dealership/sales, but this time I do. I bought a brand new C300 from Markham Mercedes. What impressed me from our shopping experience was the sales Ben Izadi. He treated us as the way we wanted to be, no rush, no push, but responsive to our concerns. He tried his best to select the right vehicle for us, didn't waste our time on negotiation, and, very importantly the vehicle was delivered at the time promised! He also spent quite a good time going through the vehicle features after the sale and followed up twice making sure we were comfortable with the new car. My husband used to be a car sales too, he also gave credit to Ben as per the whole process in the way he did professionally. Did I forget to mention Ben has great sense of humor? Go find out by yourself. The management in Markham Mercedes is very nice too, they really work as a team. Highly recommended!!!

Ali Rizvi

Quick service, polite. Did not waste my time, but available to help.

Rommel Perera.

My wife has been buying cars from them for the last 10 years, it's a great dealership, from salesman to the service staff, the last car was ordered custom from the factory, they got her exactly what she wanted. I will recommend this dealership to anyone.

Lesistechsavy LP

Customer care is great.

Amir Towheed

First time dealing with the Mercedes service department. I cant say enough nice things about my experience. My service rep Michael W has consistently gone above and beyond over the past 48 hours. He along with his Supervisor (I believe his name was Cornell) deserve any recognition this review allows them to receive. I also would like to note that my sales rep, Amar, was absolutely fantastic as well when i first purchased my car. I understand this is one of the busiest locations in Ontario, if not the busiest, and i completely understand why. Outstanding service all around.

Mike Hu

Good and courteos service.

mari hernandez

Great customer Service - Amar Sethi sales and service rep Stephen Kwan. The Mercedes-Benz Kennedy staff go over and beyond to service there existing clients and gets the best price and value for new purchases-- Book an appointment with Mr. Amar Sethi!!

Ahmed Shahjahan

Jacob Morettin helped us buy a S Class our choice. He searched and found it for us. Drove from Down Town head office to Markham. Gave us a wonderful deal along with a gift and helped in our subsequent calls tremendously we wish him all the best.

Philip Ho

Thanks to Markham Benz for your excellent employees Peter Tu and Recoff Yeung , they are very polite, helpful, understanding and patiently explaining the works needed to my car.

Rajeev Khanna

Great store for buying your next Mercedes.

BadAzz BossMan

5 star nuff said

I Da

Nice, big and very busy dealership. There are often no parking spots available at all. The building gas big windows with lots of natural lights. Their sales people are okay. The service people provide better service than the sale team. The staff at parts are very knowledgeable. The place is clean. This is a much better dealership than the one at Yonge and Steeles.

Marlon Thompson

Friendly staff and great follow up

Fred Mclaren

I think service is doing all they can to help me fix my ML350 issues but unfortunatly the truck is non stop headach and very overrated for all the simple flaws Mercades havent addressed yet!!!

Sam Janda

To long waiting times. More than one hr wait. No come to me. Then I left.

Sergio Kong

Worst customer service ever. I went to the dealer today "May 05,2014", I was looking for a CLA AMG, I asked one of the sales person for some details about the the car and she said that she didn't know anything about the that car, she was very rude "She sounds like that i couldn't afford the car" What kind is customer service is that ??? Instead I drove all the away to Whitby from Richmond Hill and I bought the car from that dealer.

hanfeng cao

(Translated) The service is still good, but because of the remote start of mercedes-me, they are a bit unprofessional. The mercedes-me of benz-GLC I bought in 2019 cannot be used for almost a whole year. I told them that me cannot be used. Then they said that my signal is not good, because now I want to start mercedes-me, but I have to manually start the car for 2 minutes and then close the car and close the door within a minute to start the remote start of mercedes-me. Is that right? A joke, but this is my situation, and I haven't been able to get help, but they know what the problem is because they need to replace the parts during the maintenance period and do nothing or because their expertise is like this. When it’s freezing, I’m angry because of this (Original) 服务还是不错的，不过因为mercedes-me远程启动这个事情他们做的有点不是很专业.我2019年买的benz-GLC的mercedes-me几乎一整年不能用，我跟他们说了me不能用，然后他们说我讯号不好，因为现在我想启动mercedes-me居然要自己手动启动车2分钟然后把车关了门也关了在一分钟内才能够启动mercedes-me的远程启动.这是不是笑话，但是这就是我的情况，而且一直得不到帮助，而是他们知道什么问题怕在保养期需要更换零件而不作为还是因为他们专业技术就是这样而已。一到冻天我就因为这个事情我很愤怒

Michael Ho

Your life has no TAKE 2, keep away from MB Markham! May 11th, 2016, at 8:23am, left front tire of my wife's GLK350 CAME OFF on a ramp when entering hwy 400 southbound, the vehicle broke down suddenly and almost ran into the ditch! A replacement vehicle was delivered right away and investigation result indicated that it was a human err by the technician at MB Markham, who did not install the tire properly in a recent service. Then, MB Markham required my signature to fix the vehicle asap. That's the whole story. (The end) But but, hold on a second, my wife and I were freaking out after that incident. What if the vehicle was driven on hwy at a speed 100k? What if our kids were on the vehicle? Thinking about all those worse situations, we could not sleep without taking sleeping pills. My wife even went to see a doctor. Is there any help MB Markham can do? Yes, according to their words, the worse situation NOT happened yet, you may claim through our business insurance.

Mehmood Jagani

This is my third Mercedes each from a different dealership. I found Ben Izadi respectful and patient. He was not only after "getting the sale done" but also went through other features which were never explained before. He ensured that I drove out fully satisfied and I would surely look for him to do business again.

Vinothan Subramaniam

Recently got my car serviced at MB Markham. Nothing but outstanding service from Stephen Kwan, took care of me and my car ensuring I received “The Best or Nothing” service. Highly recommend anyone looking to service their car at MB Markham to speak Stephen.

Sophie N

I recently purchased a C300 Coupe from Behrouz Izadi (Ben) and he was the most professional, honest and helpful sales associate that I worked with during the entire time that I was looking for a car. Prior to speaking with Ben, I met with many other sales associates but by far Ben was exceptional. He met every single one of my expectations. He patiently answered all of my questions and he responded to each and every one of my concerns even months after the purchase was complete. I cannot begin to describe how thankful I am for his help. He went above and beyond to ensure excellent customer service and he always worked tremendously hard to accommodate my schedule. Despite the COVID19 pandemic, Ben was extremely responsive! He also followed all procedures in place and ensured the car was sanitized inside-out prior to delivery. Ben is extremely knowledgeable and you can be confident that you are in good hands.

Stephen Cheung

I was talking to Alex in Service today who was so nice and helpful. Regardless I didn't bought any parts or make an appointment (due timing issues on my part), Alex is very attentive and knowledgeable. He definitely makes a role-model for any other Mercedes Service Department! Way to Go Alex !!!

Andy Liu

Mercedes-Benz Markham My first Benz was purchased from Mercedes-Benz Markham in 2011 and Ray was the sales person who helped me. Ray not only provided great customer service but was very informative from beginning to end. Ray explained everything from payments to servicing of my Benz. When picking up the vehicle everything was perfect and on schedule, which made it a flawless experience! Rays assistant Yasmin also explained everything in detail about all the functions of the vehicle from the gas peddle to turning on the lights! After owning the vehicle for a week Ray followed up with a call as a courtesy to make sure everything was OK. In 2012, my vehicle was due for servicing! when I took the vehicle in I was greeted by Stephen who was very polite and courteous. While the time my vehicle was in for servicing they offered shuttle service for pick up/ drop off but because of the time when I get off work was to late it wouldn't be possible to pick up the car in time. Instead they gave me a loaner which made my life a lot easier! I have owned a Infiniti / Audi/ Acura in the past and let me say this based on the level of serviced provided by Mercedes Benz Markham, I will be a returning customer because of Mercedes-Benz Markham's flawless service! thus

Mariana Romanchuk

Not good service. Bennett Au had terrible attitude and seems like he does not have any interest in satisfies your needs or providing you with info you are looking for.

Gyan Dhingra

Great quality cars

Ziyi Wang

Very bad customer service. I am not sure about the representative's name at the service department, but when we visited in the afternoon on July. 26,the reception guy（ with braid on his head, in a Benz brand jacket) was very rude. When you walked up to him, he stared at you in a weird way and didn't even say hi. When You talk to him, he was very impatient. It almost felt like the conversation was wasting his time. When he needs a number and i asked if i could write it down on the paper, he throwed a piece of paper at you without even looking at you. I didn't understand why. When the next customer walked up to him, he acted so warm and kind. I wished I could ask his name and issued a complaint to the manager of the store. But knowing his name could be even a WASTE OF TIME AND RUIN MY DAY EVEN FURTHER. Such a terrible experience. But the service representative Wong really helped us a lot and form a very strong contrast with the rude one.

Maher Nuwwareh

The service cost is high

Jonathan Guppy

I just purchased an E400 Avanteguard this past January from Amar. This was a last minute gift idea and didn't have much time for shopping around but Amar really helped to execute on this. He was very accommodating, patient yet diligent throughout the entire process. He went above and beyond to help me find what i was looking for and kept me up to date every step of the way. Amar has been our family sales rep since our first purchase almost a decade ago and has maintained a strong, trusting relationship to this day. Even weeks after delivery of the vehicle, he reaches out to make sure everything is going well just to ensure i'm completely satisfied with the purchase. Amar, thanks for working with my family and I to make an idea come to life in a short time.

Kiyarash Purehsan

Great service !

Aruna M

Amar Sethi was the salesperson from Mercedes-Benz Markham who offered great assistance to us in getting the 2019 Mercedes-Benz GLC300 4Matic SUV. We met couple of other Sales persons in other Mercedes location and also in Markham. There was a huge difference between Amar and other salespersons. We really enjoyed the customer service that Amar provided. He is professional, knowledgeable, customer-friendly, very flexible and caring person. He explained all the features to us so well and in detail. Highly recommend Amar to anyone who wants to receive quality customer service from this dealership! We also really thank to Edwin Chan to get our work done fast.

Yafred Gadjiev

Huuge place. But need to make an appointment to get served

Sahil Gupta

Hi Ben, My wife, my son and I are very happy to have bought the car from you last week. …

Vinil Solanki

Carson is the best there

Rex Tang

Very good service. Salesman Charlie Lai is very helpfu.

hyuksuk choi

Very busy. No body take care us

Sam Lee

Some of their salespersons like to go out of their way to be unfriendly and condescending, so you better know someone before going in, assuming you want a good experience. My salesperson was okay, but he left the dealership recently. Turn …

N Wang

This is the third car I have bought from MB Markham – The second one from Scott Winfield. Prior to searching for a new car the first time out, I spent a lot of time looking around at other brands of cars and dealerships. What brought me to MB Markham was really the exceptional service and help of their people that stood out. As for Scott, he’s been an excellent person to deal with - genuinely a good guy. Scott appreciates that it’s not just about having money to spend on a car, but walking away feeling like you got good value out of the purchase and are happy with the after sales experience. Prior to settling in on my purchases, Scott always set out all of my options, ways to get exactly what I wanted while getting value, while emphasizing that it’s best to look early on and take your time to find exactly what you’re looking for. Scott always followed-up shortly after the sale, and in fact over the years, to make sure that everything was exceptional – it always was – and if there were any follow-up questions, to answer them quickly. I’ve been happy to recommend Scott to my co-workers looking for a new car, and I’ll definitely go to Scott the next time I’m looking to purchase a new car.

Mauli Mehta

Very poor service by the service providers. When I dropped off my car there was no problem with the tire pressure and as soon as I picked it up the tire pressure sign was low. They essentially blamed me for not changing my tire at the service when I complained.

Max Silverstone

worse service department in the world. A service advisor in the name of Stephani was extremely rude over the phone and will drive customers away. When asked to speak to a manager due to her tone and rudeness she simply hung up on me. Unacceptable behavior lack of customer service skills. Shame for hiring such people.

Jerry Yang

中国人都别去这里了！！My friend went to the shop and this certain guy called Michelle Woo treated him terribly with unreasonable charges towards him with terrible and arrogant attitude! Here is his complaints and really recommend Mercedes to fire this manager or Chinese customers please don’t go visit this dealer!!!!

Kandeepan Annalingam

I was trying to look at the sprinter 2500 and get some info as well no one is willing to help no sales person available for 2 days in row

Steven C

As always I experienced great service at a Mercedes dealership. People here were very helpful and seem genuine. I would definitely go back again.

Abdurrahim Siddiqui

Good service!

Mudit Chopra

Got my first service done on September 14,2021, Invoice number 600865. I was highly disappointed with the service this dealership provided. 1. After the service advisor Johny Wong gave me the car keys without even checking, there was tremendous amount of smoke coming from the exhaust , felt like fire. I was shocked seeing this. Had to bring back my car . Explanation give my John Wong was ridiculous. This is the treatment you get when you buy a $100 k car??! 2. Car was tremendously dirty from inside, my request was just to clean the floor and floor mats, Johny Wong refused for it. Car hood was dirty I requested to clean the hood and got reply we do not clean the hood! Really you can’t even clean by a cloth?’ Extremely disappointing experience, I would definitely escalate this Mercedes Canada. Please stay away from this dealer for the service.

Ev Young

Ben Izadi is a great guy in Sales. Excellent customer service skills, does what he says he's going to do, knowledgeable, and worked hard to get me a good deal. And good guy to talk to.

Paul Perkins

I had a great experience dealing with Rolan at Mercedes Markham. This was my first experience dealing with Mercedes and I ended up leasing a new car there. There was no pressure which I appreciated. Rolan is very knowledgeable and responsive. I would highly recommend calling on him to experience the Mercedes lineup.

Sharon Yang

I purchased Mercedes Benz ML350 Blue Tec 4 Matic 2015 model on March 30th, 2015. I started hearing unusual noises made by the tires in 2017. I went into Mercedes’ Repair Shop multiple times to get advice on the issue, but was told that it was normal. By 2018, the noise got worse and louder. On May 30th, 2018, I went to the Repair Shop at the Markham Dealership to report the issue again. After testing, repair workers told us the tires were off the wheel and the inner wear of the ALL four tires were severe, causing the tires to have abnormal sounds while driving. Mercedes-Benz manufacturers has chosen a brand of tires that is not in line with the climate in North America. The rubber on the all-season tires from this brand hardens, which causes serious quality problems affecting the driving experience and SAFETY. This puts the driver’s and passenger’s life in DANGER, damaging the rights and interests of consumers. I strongly demand Mercedes-Benz give replacement tires and compensation for this horrible experience.

Farid R

I must say I have had one the best car buying experiences at this location. just got my car and I should say I couldn't be happier dealing with Amar Sethi. He was very attentive and patient with us when we were unsure about our choices. he …

a kl

Wowed by the Service given. Jeff Power and the Technician Pedro Williams provided me a service which went above and beyond my expectation. They saved me hundreds of dollars by diagnosing the correct issues and were on the ball keeping me informed with problems in by Ml350. Both staff a credit to Mercedes-Benz Marhkam store. My coolant light issues, engine light issues and damaged harnesses were are fixed in an efficient and economical manner. Thank You All

Alex I.

Bought a used but expensive GL63 and the whole process was quick from negotiating to picking up. However, although the vehicle was Mercedes Certified it had a sleuth of unresolved problems . Mercedes Certified means the vehicle should have gone through extensive inspections. The next day after picking up, the radiator hose was leaking. Within the first week I noticed the interior ambient lighting was defective and the cooled seats were not working. Also, the tires were barely above legal road limit. Basically I have to buy new tires within 3 months of purchasing a Mercedes Certified vehicle. Completely unacceptable from Mercedes. I will not buy another Mercedes. Also, although I just bought the vehicle, when I call in for service they try booking me 2 weeks later. Also unacceptable

Jay Mehta

Good Service here.

Jonathan Hu

Hope for the best

Chung Lin

They are very professional and helpful

Mery Ragudos

Came by with my husband today around noon. We were pared with a really nice gentle men as our sales rep. He was upfront and advised that they were short staffed. He was helping another couple who were there before us and trying to help us at the same time. We were sorry to leave because we knew he'd be out a sale, however, being short staffed is not a reason your customers should be concerned with. We told him that customers ready to make a purchase should have undivided attention.

Anita Leung

honestly, my experience bringing my car into service was just okay. then i waited 45 mins for the loaner car. i approached the concierge that assisted me but he kept telling me the service guy was busy. mean while there were 5 other service persons on the floor. finally michael wong came by and got me in and out in minutes. if it wasn't for michael i would have given mercedes 1 star or less if possible

Phil Chung

Our sales consultant offer excellent service !

Paul Lastman

The sales experience was very good. Jacob Morettin was very patient and helpful. Unfortunately, the delivery and service experience were sub-par. When I arrived to take delivery of my car in May 2018, my car was shoehorned into a parking spot and getting in was very difficult. The scratches in the paintwork Jacob had promised would be “taken care of” were still very evident. Jacob indicated it was a busy time for the dealership and according to Jacob “the detail crew wasn’t performing their best”. Jacob provided a very perfunctory overview of the controls and I left the dealership. When I arrived home, I decided to take a closer look at my purchase. I opened the hood and I noticed the oil filler was filled with dead leaves and maple keys and the oil was filthy. While testing the flat folding passenger seat, I noticed someone had spilled coffee all over the back of the seat and the lower seat cushion. The tire pressures were all 28 PSI which is well below the recommended 44 PSI. Jacob had promised a full service and detail prior to delivery and it seems it was missed. I notified Jacob of my concerns and he graciously agreed to cover my next service and to remedy the scratches that he promised to fix previously. When it was time to service the car, I contacted Jacob by email on August 23, to indicate I would be taking advantage of his offer to properly service my car. I didn’t receive a response from Jacob, so I contacted the service department directly on August 30, 2018. A service department representative indicated I would need to wait a month for a service appointment. I couldn’t believe that I was being asked to wait a month for service, but I reluctantly agreed. I asked to be transferred to Jacob’s voicemail and I left a message asking him to confirm that the dealership would be covering the cost of the service and correcting the scratches. I did not receive a response from Jacob, so I sent an email asking him to confirm our arrangement. Jacob ignored the email and I had to send a second email and included the dealership manager. Jacob finally contracted me and confirmed our arrangement. I dropped my car off for service at 8:45 AM and I returned home (a 120 km drive). At approximately 11:45 AM, I received a phone call indicating the B service and scratch repair were complete and that I could pick the car up. Had I been told the service would be quick, I could have avoided the 500 km round trip to and from the dealership AND the 407 tolls. Suffice it to say, I wasn’t impressed with the service department. When I arrived at the dealership, my car was waiting for me and appeared very clean. When I looked closer, the scratches Jacob promised to correct still remained. It was at this point I realized that I had fallen for the oldest sales trick in the book – false promises. I decided to give up and go home. When I arrived home I let the car sit and cool and then I checked the oil – it was almost a liter low! My advice – avoid this dealership and don’t succumb to false promises as I did. You’ll receive better service elsewhere. UPDATE 05/02/2019: The dealership responded (below) and indicated the "service department had contacted me". This NEVER happened. I have not received a call from the service department and no effort has been made to address my original concerns. My original recommendation remains.

Toronto Girl

Walked in on a Saturday @ 4:00 pm after visiting 3 Mercedes-Benz locations for help transferring an ELW over to a new owner - none of which were helpful. The service at THIS location is AMAZING in comparison to any other dealership I have been to with Mercedes Benz. Mark - you in Particular - you went above and beyond to help us out and you deserve a promotion! Even though I live downtown and it's not the most convenient going to Markham, this is the dealership I will go to for service and sales. They don't waste your time, are incredibly efficient and very helpful.

Zack

Ordered parts here. They come out to give you parts and invoice.

litadumas1990

Great service

David Zhang

Poor services. My tire change service appointment is 8:45 am and it didn't start yet after 2 hours wait. -- Continue The service managers follow up my complaint very quickly. They did apologize what had happened to me. I hope they can serve customers better in the future.

Jenny Fu

Worst Benz dealership in GTA area!!! Horrible customer service!! They don’t call you back or follow through on promises. Stay away from this location!

Janet Han

Brought my car in for some issues. I normally go to a different location closer to home but after multiple visits out of a busy schedule and not getting clear answers, I chose to try a different location. Service adviser I had was Mr. Jeff Power. He took me on a road test, actually explained why I wad having the issues I was noticing and gave me clear solutions and answers. I think I will be changing my service location to here now. Thank you Mr. Jeff.

Ramesh N

Michael Wong the service advisor was amazing, very professional and helpful. Excellent service.

Rong Wei

The sales team is great, they get the deal done very quick. And the price is fair.

Benjamin Xie

(Translated) Today I went to this car shop for the first time and it was not a very good experience. Except that the girl at the front desk greeted me very warmly, I did not find a salesperson who was helpful to me. Maybe all the salespersons were there. To receive their guests? But I didn't see it. The receptionist spent more than ten minutes to help me find a salesperson, but he answered me a few words and he said that there is something else to deal with. Ask me to see it by myself. In another ten minutes, he said that he needs another salesperson to help I, and then I received the little girl to help me find it. The other salesperson was just perfunctory and indifferent. She couldn't feel that she had any motivation to deal with this business. I didn’t know how to continue to understand all the experience facing this. And to buy the car I am interested in, I can only leave this depressed car dealership very low. (Original) 今天我第一次去这个车行不是很好的体验，除了前台的女孩接待非常热情的招呼了我以外，我在里面没有找到一个对我有帮助的销售员，也许是所有的销售人员都在接待他们的客人？可我见到并没有。前台接待员花了十几分钟帮我找到了一个销售员，然而他答了我两句他说还有别的要处理叫我自己看再过十几分钟他说要找另一个销售员来帮我，然后又是接待小姑娘去帮我找，另外的一个销售员只是敷衍冷淡的态度，完全感觉不了她有任何动力想来对待这生意，面对这的一切体验在里面我也不知如何继续了解和购买我有兴趣的车，只能是很低落的离开这个今人郁闷的车行。

Kevin Koo

Quite disappointed with my recent experience. Went into the dealership in Markham with the intention to buy either a AMG GLE or GLC coupe, and also begin research on possible upcoming purchase of G-class. The sales rep eventually convinced us that the GLC (non-coupe) was more suitable and talked us out of the GLE/GLC coupe. After discussing the numbers, we were somewhat convinced about buying the GLC. Before finalizing our decision, I begin to ask about G-class model and asked to see it (Just seeing, not test drive). I was told off immediately by the sales stating I don't qualify to purchase the vehicle because I am not a Mercedes owner and even if I am, there is no guarantee that I will pass their application process. When I asked again whether I can just see the car, his response was "What's the point". At that point, we were pretty turned off and left without purchasing anything. I hope someone contacts me about this to discuss and not just a "your feedback is forwarded to management"

Tina Zhang

On Saturday Sep 30th, 2017 around 4PM my mom and I stepped into the Markam Mercedes-Benz dealership, and the horrible experience begins. If we had known we would be given such inferior treatment there, we wouldn’t even come close. We went there to check out the C300 and the GLC300, we asked for a test drive of both cars and were told that none were available for a test drive at the moment, we would have to wait for other clients to finish test driving. The sales then told us that it wouldn’t be a long wait since they will be back very soon. So we sat down with him to negotiate the price for leasing/financing the cars just to get an idea of how much each would cost. While waiting, I saw the GLE400 and really liked it. So I asked the sales. That's how our conversation went: Me: I'm interested in the GLE400, how much is it? Can I test drive it? Sales: No. The GLE400 model is not for sale. Me: Huh?? There is no sign indicating… The sales who cut me off abruptly: It’s a popular model, everyone wants it, and we don't have enough stock to fulfill everyone, so it's not for sale currently Me: Is there a lineup? I can wait... The sales who cut me off again: Don't even think about it. We can't do leasing/financing on that car Me: I'm willing to pay in full (around 100k) Sales: We can't sell it to you UNLESS you have a model 2013-2017 LUXURY car (BMW, Mercedes,Porsche,etc) for trade-in, even if you pay full price we can't sell it to you. There are a lot of people who's willing to pay the full price you know, we can't sell it to everyone Me: I don’t have one to trade-in…What about other Mercedes-Benz locations? Do they have GLE400 in stock? Sales: No. The trade-in policy holds true for every Mercedes-Benz dealership, there is no way you are going to get that car Me: Can I at least get some pricing info so I can get an idea of how much it takes to own the car? Sales: No. That'll be a waste of yours and my time, you won't be able to get it. Go online and check the price if you want. What else can I say about this dealership? Even the sales was insinuating that they are not concerned about their sales volume. They don't even sell you cars even if you have the money, because you don’t own LUXURY cars (umm, there is a first for everything, isn’t it? I’m 100% sure Mercedes-Benz will be off of my list for my first luxury car). Getting very upset, but still having some hope on getting the C300, I asked the sales again for a test drive. Then he told me because it was a month end, all the cars went for servicing and are not available for test drive, I have to come back later, preferably during the weekdays, if I want to test drive the C300. The time was almost 4:30pm, the dealership closes at 5pm. I sat there stranded, I could not help but think: wait, what? 10 minutes ago he just told me all the cars were out for test drive and would be back soon, now he’s saying all the cars went for servicing. Am I daydreaming or was he lying?? Too annoyed by the sales' arrogant and snobby attitude, we left the dealership and went to Lexus. With the help of their sales, I got my dream car on Saturday. Now when I think back, I don't think I will step into a Mercedes dealership ever again based on the treatment I got from this particular location. It is a pity that I only remember the sale's face, not his name since he didn't even care to offer me his business card. Based on other Google reviews, it seems like arrogance and snobbishness are some good old tradition of this dealership. If you are not a millionaire, be careful next time you go because no one cares to offer you good service. Today I told my friend who owns a Mercedes about my experience, she was so mad that she insisted that I should've brought her with me on Saturday so she could teach that sales what decent customer service should be like. In the end she said: "It's just a GLE400 you wanna buy! I don't understand why the sales was giving you a hard time. What does he think he's selling? A Maserati?" Apparently.

Faried Kim

worest experience ever, some one called Woo was being extremly ride and threatening to me! much much over priced as well!

Tricia Tota

I would NOT recommend this location to anyone! I was profiled and discriminated against! I was all set and ready to finance (not lease) a vehicle, but before I could even have the opportunity to apply for credit, I was asked to provide my drivers license and credit card (CC?). In addition, I was asked where I worked and what vehicle I currently own. This information was taken to the managment team. Second round of questions, I was asked for my ownership and insurance along with an ID card from my place of employment (WHAT?!). According to the sales consultant, this was directed from the management team. After all of these questions, I was informed that I would ONLY have the option to lease the vehicle (not finance) and ONLY then could I move forward with the credit application process. I have never been so disappointed and insulted by any person/company! If I could give this location zero stars, I would! This is the last dealership I'd recommend to anyone! (Letter of complaint will be sent to MB Canada Complaints Department.)

Frank Lin

Bought a new CLA250 last June and since then I've had multiple major issues. In October the transmission died on me while driving in the middle of the highway and had to get the car towed. After having it serviced, the technician said they couldn't find the cause of the issue but that "it probably won't happen again". Just a few days ago I had to tow the car to the dealership again when my parking brakes wouldn't disengage. This time the technician said the wires on my brakes were not routed properly/too tightly during production causing them to snap. The car is only 6 months old, it should not be having these problems, who knows what other issues the car will have later down the road. When I went to the dealership to ask for a vehicle exchange or contract cancellation as this car is obviously a lemon. The sales rep I talked to (keeping his name undisclosed for now as I'm giving him a chance to resolve this issue satisfactorily) had the audacity to suggest I trade the car in for another new car. First of all the depreciation of a car is the highest during the first year so I'm automatically in negative equity if I trade it in. The rep even suggested I could get a higher price by selling the car to someone else and keep the problems undisclosed...Secondly the trade in price he gave me was well below market value compared to other CLA250s with similar options and mileage and age. I can't believe the sales rep tried to take advantage of my situation by trying to profit even more from me. Honestly the whole experience has been beyond upsetting and insulting. My family has been with Mercedes Markham for over a decade and have bought 4 vehicles from them and this is how they treat their long time customers?

Joe F

This is my 6th car purchase (2017 C300 Coupe), and couldn't have asked for more of a professional, knowledgeable, friendly salesman like Ben Izadi. I was disappointed at other MB dealerships and was about to switch car brands, until I got an unexpected referral (it's a small world) to go see this guy Ben at Markham Mercedes. They offered a more than fair market value for my trade in, and didn't swindle me around like the typical 'car salesman' stereotype. The deal went smooth, i was literally in and out within an hour. No hassle, no empty promises, no haggling. He's a good guy and will definitely refer him on once again. #1 auto expert in my books!!!

Ernie Ting

I brought in my GLC300 for the appointed service to replace the front emblem that was detached after a car wash (this is a separate issue, see below). They shuttled me home during the service. When the car was ready they called me for what time i want to be picked up at my place which is about 10-15 minutes from the dealership. I requested to be picked up at 12 noon. I waitedfor the shuttle from 11:50 am and after 25 minutes i called back but could only reach a voice mail for the service advisor. After he called back He then told me that i was supposed to be picked up at 5 pm. I said that i clearly stated at 12 noon when he called. Without apologizing he told me that the car is on its way. 25 minutes later i called back as the shuttle is nowhere. I could not reach the service advisor again and left him a message. He called back few minutes later and said that the car is leaving in 10 minutes. I just could not believe this and by then i was waiting already for about an hour. Misunderstanding or not this is not a reflection of Mercedes Dealership that i expected. On the detached emblem issue, front center large logo, a luxury car like the GLC300 should not have a problem with the normal car wash. The reason i was given, which i did not agree, was that it was because of a high pressure car wash. Well, all car washes uses high pressure to completely clean the car. I was told that because it was a high pressure car wash that it is not covered under warranty and that i have to pay for the parts and service. After a discussion i agreed to pay for the parts with complimentary labour. Btw, the service advisor quoted me more than 30% for each parts and labour from the previous quoted by my sales agent. So for the summary. I expected a better service from Mercedes Benz Markham. And I believe that the emblem should not come off. If this is a fluke, then i should not have paid for it. GLC300 2020 OWNERS - BEWARE OF A MISSING EMBLEM AFTER A CAR WASH!

Tenna Walcott

Purchased a C300 October 2018.. It was a great experience dealing with Ben he provided me with excellent support. Very efficient, helped me to find the best value to fit my budget. Honest individual, so patient.. very pleasant to deal with. I am a very satisfied customer.. love my car. Cant wait to go back!

S C

Rude parts guy. After buying many vehicles here, I went to pick up a part awhile back and the kid behind the counter addressed me to his colleague in a rude way. Like as if I wasn't standing right there and couldn't hear what he called me. Never will I ever purchase another vehicle here. I rather go further from home than to get berated while waiting to pick up a part.

Karshi Hasanov

I couldn't be happier with the way I was treated throughout the sales. This dealership offers one of the best Mercedez Benz service in GTA area and particullary I am very pleased with Ben Izadi who not only help me out to get a car but also to choose the one which is perefect for my situation. I've tried diffirent locations in the Toronto area and for some reason I had a hard time to make a desicion. This dealership will help you to find a car which you will happy with the deal. I would strongly recommend to a person to visit the dealership and experience the service.

SKH Cheung

Went to pick up a friend who took his Mercedes in for annual services. Hugh show room with almost every MB of the current model year on display. Service advisors are courteous and the customers waiting lounge is comfy.

Casey Leung

Just had my service A done there. Checking and pick up of the courtesy car were on time. Folks work there were friendly and efficient. Car was ready before promised.

D L

Walked into the dealership today to look around and even ready to make a purchase, however the girl at the front looked at us funny almost like we weren't dressed properly in suits and tie for this place. Anyway we brushed it off. We then walked around a bit and eventually asked her a question which she snobbishly answered with one word. It was painful trying to get info out of her. I brushed it off. Eventually I guess she caught on that we wanted to make a purchase so she ran up to us all smiles and cheerful trying to help. My wife and I both stared at each other and ignored her by walking out the door. Note to the manager/owner of this place: First impressions do matter. We may not have looked the part of a typical Mercedes owner but we can certainly afford them. Train your staff to welcome everyone.

Stephanie Ma

Can't even organize a shuttle car properly and terrible attitude. Also cannot pass messages along from one staff member to another

yuanze sun

worest place to shop for your car

Seth S

Had a belt go on my mercedes and they had all the parts on hand.

Kyongkeun Baek

The customer service I received at this Mercedes-Benz Markham was beyond my expectations. I went to look at a Mercedes-Benz not expecting to leave with one. Ray Lam was my salesman and worked really hard to find me the best deal on 2021 Mercedes-AMG G 63. He is the best salesman and he is there to help everyone. If you want a car, he will make it happen, Thanks Mercedes-Benz Markham!

rick lee

Extremely efficient. test drove what we were looking for and signed the deal. very fast and knowledgeable

Samantha Shadzik

I recently got my new car from Mercedes in Markham. I been with Audi for 12 years so dealing with a new dealership, Ben Izadi made it all smooth and amazing experience for us. He found me an exact model with interior details i was looking for and he got me an amazing deal. I HIGHLY recommend to see Ben Izadi if you are looking for Mercedes.

Vee Lo

I come in have question and girl at front help me so quick

Zhao Yang

Unorganized. They can't even locate my appointment. Changing schedule didn't get updated. The price not what they told you earlier. Total waste of time. Don't go.

Ananthakumar Uganathan

I made a appointment 3week before that time person who made appointments he told me waiting time is one hour when I came to service that time advisor told me waiting time is. 2 hour but they take me more than two hours they are wasting my time.

Ali Mahamud

I went here not knowing for sure if i was going to buy a car within my budget but the sales man their Ben Izadi was AMAZING to say the least. He found exactly what i was looking for within my budget and he honestly went above and beyond what he had to. He didn't try just over selling me but he gave me what i needed. All in all would say one of the best experiences i have ever had buying a car and if i were ever to go back i would speak with ben and recommend anyone else i know to them because i would know that he is going to take care of them.

Tatiana West

Just make sure you don't deal with Salil. he is beyond rude and unprofessional. everyone else is ok. Be very careful not to deal with SALIL

Dominic Chan

Bought my second vehicle from Amar. Got a great deal, the process was a breeze and he takes the extra effort to ensure everything goes well.

Kent Chin

I will be bringing in my 2015 CLA 250 for work, some under warranty and some not. The appointment is one month away owing to the popularity of this dealership and is not their fault; MB really needs another dealership to support this area that loves MB autos, however!... Despite how busy they are, Peter Kwan and Thomas have done a great job of getting back to me in timely and courteous fashion about my concerns. This dealership is simply very popular and in trying to satisfy so many people, some customers may not be getting their desired service level and their frustration is understandable. I would say that the staff here, however, are doing the best they can under the circumstances and they are a victim of their own success. These are a bunch of great, hard working auto professionals who care about their customers

sean bateni

We have purchased many Mercedes in the past, in several different locations, but this time has been the best experience yet. Charlie Lai made us feel very comfortable and listened to our needs. We highly recommend Charlie if you are in the market, and if you're looking for a great deal and best service.

patty cinq-mars

Brought my car in for annual servicing and to correct two recall issues. The car was finished at the time they promised; I was kept informed through the process; my wait times were minimal and my car was spotless when I picked it up. I couldn't be more pleased.

Naeem Ahmad

called three time they said someone will call back no one call no responce

Shawn Monga

Salil is an amazing person to work with! Wonderful staff and wonderful service.

srishti taneja

I had a few issues with my servicing and they took care of it immediately, the sales and service department here are great!

Curt Richards

Excellent customer service from reception, advisors, shuttle and completely satisfied with the work done.

Mokash Sigdeo

Most courteous..efficient services

Chander Sharma

Professional staff, good experience, extremely busy, difficult to find parking spot at times.

Nikki Shi

I’m very impressed with the level of customer service from all the different departments at this location. Everyone here so far that I’ve had interactions with were very friendly and competent. They do their job well and with a great attitude.

Titrias 3

No response to messages left!

Sean Raza

Very Very Bad Customer Service And manager. I Had my Brand new car 3 years ago and they only gave me one key. I am trying to get the key for 3 years but no luck. Not only that they have changed my financial plan and payment plan. The lady who changed this no longer working there. Rude Manger too. Do not go to this Location.

Sam Kim (Samba007)

Horrible service, called about my service this morning and the receptionist was rude and was in a rush to get me off the phone. I'm giving this a 2 start instead of a 1 because when I called to cancel the appointment, the receptionist handing the call was allot more professional and patient.

Victor Hsiung

Ok

S Jhangiani

Excellent service. Shuttle services is provided within a reasonable area around the Mercedes dealership. All safety measures are taken during the current Covid-19 situation.

Mols

First time here and Cornell the service advisor was amazing! Performed above than what I expected! Definitely coming back again! 5 stars!!!!!

Mp Mp

I bought my very first Mercedes here recently. The whole experience was extremely smooth & excellent from start to end. The staff are all professional & very helpful. Sales Advisor, Behrouz Izadi, was absolutely phenomenal. Leila Wang, the …

Paul Bradley

I had a service appointment this morning and when they reviewed the cost for the work with me it was at least $1,000 more than they had told me when I booked the service appointment. I left without getting the work done and won't be going back there

Victoria Addae

Nice people

Khatera Osman

This is my fifth MB and i have to say, its my best experience dealing with Amar Sethi. He is very professional, very honest, very empathetic and had my best interest in mind. He over delivered what he promised. I truly enjoyed my experience with him. I will never buy my car with any one else! To top it all off he is very charming aswell:). I referred him to my friends and family! Thank you Amar. See you next time very soon.

Musa Dosunmu

Very nice environment.

Benita Vandenberg

Amazing service in parts dept.!

Nancy Nancy

Peter Tu，very good customer service！ He is very helpful and help me resolve the car issue.

Vanessa Bie

sales department is fine but the part department is the worst one ive ever been to. I would give a rating of 0 if this is available. The bald guy is so rude and he throws the bolts on the table, unbelieveable. I would not go there ever again.

Oken Tirval

Employee bumped into my left mirror, didn't even apologize, just kept walking. The rest of salespeople and staff aren't any better. Avoid this place, if you're going to pay +80 grand for a car, why accept poor customer service?

Alice Lam

I bought my first MB from MB Markham, the experience was excellent. The sales rep was knowledgeable and not pushy. After 2 yrs of ownership, I am still very satisfied with my purchase. Love my MB!

shayan s

I cant stress enough how easy and stress free Ben Izadi helped make my car buying experience for me! I was having trouble deciding on a model and he was patient and helped narrow down my choices to the C-class. will definitely be going back to him in the future!

ivan lee

Just purchased a Sprinter from this dealership. Brian helped me throughout the entire process and was a pleasure to deal with. Great and quick service, would go back again for future vehicles. Would recommend this place and Brian to anybody!

Bin D

(Translated) After-sales service is not as good as Toyota, but managers are very good, I hope they can improve. After all, it is a world-renowned brand. (Original) 售后服务没有丰田的好 不过经理人很好 希望他们能有所改进 毕竟是世界知名品牌 服务也要最好才好

Pamela Lee

I bought my car C43 in 2017 with Amar. He provided useful information with no pressure during the buying process. I appreciate his help to get the best value and suitable features for my car. No matter If I have any question/problem, I am …

Fatih Tinaz

Best benz dealer in the GTA. Parts and service staff are the most knowledgeable people in the business.

Suresh G

Very prompt and timely service. Easy access and parking.

Kevin Lau

The staff here was so warm and friendly. I was able to try the GLA250 model that I prepared to buy.

M

I didn't expect to get anything since after looking at the gla, upfront it didn't meet my expectations but with David as my sales Rep, he showed me the glc and when i did the test drive I loved it and till today after getting the glc I still love it

tyrell glasgow

Man this was well overdue. I want to public thank Amir Sethi for his service because he is honestly the best salesman I have ever dealt with. I came in the dealership just to look around and he explained everything so well and even threw in some nice gifts with an amazing deal. The c300 i bought is great and anytime i need anything, pertaining to this car or if i have any questions, Amir Sethi does his best to take care of it. If you ever go to this dealership I recommend going to Amir Sethi. Thank you Amir your truly the best. Sending my best to you and yours!!!

Zia Naqvi

Good service, nice experience with service advisor Alex.

Ram Rathod

Recently purchased a 2019 E53 AMG from this dealer with the help of Amar Sethi and he has gone above and beyond to make my new vehicle purchase a pleasant one before and after the sale was completed. Very responsive to queries and questions regarding the vehicle and works with you to resolve any issues promptly.

Julie Krastins

Hands down the best dealership and staff! From beginning to end this was a10 star experience!!! My husband and I were looking to trade in my lease early and find a larger vehicle to suit our lifestyle. After a few visits to other dealerships, we landed in Markham. I cannot say enough about the elevated professionalism and genuine amazing experience we had at the Markham location. We were blown away by the customer service and value that they were able to provide. Jason and Ben were incredible at making us feel so good about our purchase. When I showed up to pick up my vehicle, there was a huge ribbon on it. This was beyond all of our expectations!!! Do not go to any other dealership, you will not be disappointed!!!!!

Mehdi Saeidian

Update - Received a call from the dealership and booked a service appointment. Cornell was very helpful, he cares a lot about the customers. My car was in the dealership for almost a week and Cornell was updating me …

Jerry Qin

The financial department works in a very low efficiency way. Free snack and coffee are great. Wifi is quick and easy.

Cheryl Hiatt

From the time I walked into Markham Mercedes I was treated like a VIP. Ben Izadi introduced himself to me and took time showing me different cars. Ben helped me find the right car for me. Even after the sale I called with questions and he helped me solve my problems. I would highly recommend Ben as a sales person. Thank you Ben. I appreciate all you help.

wei charng Wang

Staff was friendly and the process went smoothly. Alim R., and Allen Z. helped make sure the purchase went smoothly and completed the purchase very quickly.

Sasi

It looks like a flea market

Keshia Rushton

Ever since getting my car at this dealership in Sept 2017, every appointment I’ve had to come to at this location is a HORRIBLE EXPERIENCE! Service concierge is always clueless and wastes your time, asking you to have a seat instead of knowing approximately how long the appointment will be and send you on your way. Most of the time, the car isn’t ready until the following day. I had an emergency appointment a few months ago and advised them as soon as I came that I had a Dr appointment in 30 minutes. Long story short, I ended up being late because of their lack of understanding. Also, there’s never loaner cars available unless you book your appointment 5 months in advance!!! Avoid this place and save yourself the headaches!

Rehanna Ameerullah

Went with my sister to look at cars, Sales Consultant, David Chu, was just amazing and a joy to deal with. My sister has her eye on a sedan which she will most likely purchase!

Vincent Lee

I have contacted their service department advisor Stephen numerous times within the past week leaving messages and also voluntarily waiting on hold so I could speak to him only to be out through to his voicemail, text messages that have went unanswered, and no one else from the service department that could have the decency to call me back with regards to questions about servicing my car. Customer service is the pits here.

Antonio Saade

When I first walked into this dealership, I was not sure of what vehicle I would see myself in. I had the pleasure of meeting sales rep Amar Sethi. He took the time to show me through their inventory and explain in detail the benefits of every model I was interested in. He is very knowledgeable, personable and was able to tell me what car will fit my needs. Thanks to Amar I have been more than satisfied with my purchase and definitely recommend him to any one looking for a Mercedes Benz. I have since purchased three vehicles through Amar and every experience was as satisfying. Thanks Amar!

Robin

I want to thank Cornell Poitras and his "outstanding" employee, Terri Loh for making my service experience the best that I've ever experienced at any other Mercedes dealership. Cornell really knows how to pick his staff! Terri Loh went beyond her job duties to take care of the problem with my car! I certainly would recommend this dealership to others. Sincerely, Robin M.

m

When I was looking for a testdrive at Mercedes Markham, I didn't want to be randomly assigned a sales advisor. I decided to read some reviews and pick my own. Boy, that was one of my best decisions. The name, Amar Sethi, stood out among others, and as it turns out, they were all true! I'm glad I asked for him. He had a positive attitude and easygoing demeanor. He was always helpful and tried not to say no. Best of all, he helped me negotiate a very good deal for my new GLC300. He made this whole process easy and enjoyable. I would most definitely recommend Amar Sethi to help anyone purchase or lease a Mercedes.

Taha Ibrahim

Worst customer service ever!! Just to schedule a maintenance and get to the customer service department is a nightmare!! First i was put on hold for 25 mins, then 15 mins and then they kept hanging up on me. I leased a c43 AMG and my tired blew out 5 times in less than a year, very very frustated, i have a BMW and Audi as well and the tires never blow out on those car, for a name like MERCEDES BENZ they have the worst customer service and tires ever!!

W. Abadir

i bought mine a week ago. The sales person to deal with is Ben Izadi he is personable and will help as much as he can. I also have to mention Edwin Chan , he is knowledgeable and very pleasant to deal with.

Tony Tran

Lot of waiting, however the services are always good...

Fenghui HAN

I strongly recommend Johnny Yuan, very patient and professional. I just leased an amazing car perfectly meet my need!

Joe Dally

the MIST system used on friends car in a RIPOFF.

Lillian J

If I could give it 10 stars I will! We only visited twice and we leased our first Mercedes! Luke Yu is our sales person, he is very experienced, nice and patience. He helped us on finding the car we like and we are very happy about it. If you come visit this Mercedes location, go for Luke, he Is the one can help you.

Greg pratt

customer service here is amazing

Joanna C

Love this place, take care of their clients. Manager is wonderful person.

Harry Li

I was looking for the new GLE450 2021, and they actually asked me to buy an old GLE or a E class first, in order to get a quota for buying the new GLE. Well done Mercedes! Just wondering that where did you learn this marketing method? Hermes or Rolex?

Ruimeng Shen

Went there for a service and got stroller stolen from the trunk. The customer service denied any responsibility for this. Please be careful if you want to do a service there. PS: we asked for security camera video but never got any response back.

A K

no one picks up or calls back when a service request is made. Even if they service your car, they don't wash it because 'they were too busy' and give you a coupon to get it washed. Useless.

Fung Hua

Poor service, I wish i could give less then 1 star. Came in for a service appointment today and man at the conceirge desk was rude. Won’t be coming back.