Reviews of McAlpine Ford Lincoln Sales (Rent Cars)

Dennis Pitselis

I have been servicing my vehicle at McAlpine Ford for 5 years and they always go out of their way to make me a happy customer. There staff make you feel like family. I trust they will always do the right thing.

Samiha Versi

I've been a customer of McAlpine Ford for five years and know I'm in good hands anytime I work with Don. He is an excellent Service Advisor! His knowledge, professionalism, genuine care for my concerns, and attention to detail during my servicing consistently exceeds my expectations.

Megan Rigby

Friendly and courteous

Diruban Ravi

By far the best ford dealership, always trying to help their customers and always puts customers needs first.

Milena Markovski

We were very excited to have our Ford Explorer serviced at this car dealership. Needed to change winter to all season tires, and we had a few concerns- the camera was on/off, the paring light would come on/off on the dashboard, asked for breaks to be inspected and we felt that there was occasional unusual rumbling sound while driving it. We left the car at 7:30. Since we hadn't heard form the dealership til about 2:30- I called to ask when to expect the car to be ready. I was told that it was just taken in and the tires are about to be changed. The person who I spoke to did not know about the issues we had originally asked. He called me in 30 min and told me that they will be taking the car for a ride to diagnose one of the issues. About an hour later I called again and was told again that the tires are about to be changed and that they could not find anything wrong with he ride of the car- no sound but he asked me to explain it to him in detail which I did. Again I asked when can we have the car ready- he said very briefly and probably by 5:00. He called again 30-40 min later and told me that brakes need to be changed, new camera, new shifter, and he quoted me about each of these issues. It was a total of about 4000-5000 in repairs and given that he was not sounding very confident in what he was telling me and the sequence of events, I told him to just change the tires and we will pick up the car at 5:00 but will think abut the rest. He told me the bill will be: the cost for the tires, the labour for it, and charged me 120 dollars for diagnosing the camera issue, 120 for diagnosing the issue with light not coming up... I stopped him there and told him that it doesnt make sense to charge me diagnostic for each separate issue and more importantly I was not even informed about this kind of charge upfront. He told me I should be grateful that he is not charging me for the rest of the issues as he should. I was shocked. This is not my first car nor first Ford car-dealership I have dealt with. No others have charged me per issue but rather per hours of labour and certainly before any work being done, I was informed of the potential charges and asked to agree. I felt horrible I really wanted to have all of the suggestions and repairs done with this dealership but I felt being taken advantage of and overcharged, In the end when we went to pay- I asked to speak with the manager but he told me there wasn't one and agreed to write off one of the diagnostic charges. I am very disappointed with the service- certainly not what I was expecting especially as we were planning for buying a new car and we were hoping to keep the business for all of our car repairs with them.

Alan H

Angelo is great!! He doesn’t play mind games with you, shoot straight to give you a good deal!! I’ve dealt with him twice now and I’ll definitely return to get the F150 Lightning from him !!

Antonio M

In the last 3 years I’ve purchased 3 vehicles I’ve given them the chance all three times all three times they were too high. Compared exact same vehicle builds. When I told them I got a better price at another dealership they said no way your getting that I’d like to see that. I got nothing t prove to them but I didn’t buy it from you so obviously I bought it somewhere else cheaper. Plus when I had first truck I brought it there for service because it was closer to home than where I bought it and they asked why I don’t go back sheet I bought it for service. I won’t be back again next year when I trade again.

Cassandra Read

Traded in my 2017 Ford Focus for a 2019 Titanium Ford Escape! Had amazing service as always from Roman and Nathan! Always very friendly and go above and beyond to ensure customer satisfaction! thanks again guys :)

sgtfreako67

Very helpful and parts department makes sure you get the right part on the first try.

Brian Ross

We’ve been looking for a new vehicle for a while. Visiting many dealerships. Most didn’t even bother giving us the time of day despite the fact we were ready to pull the trigger on a luxury car. Others were so pushy or tried to upsell us before we even took a test drive. McAlpine let us take the car out twice in one day, kept the dealership open for an hour past close (and didn’t even tell us they were closed. Just continued to work with us until we realized ourselves and felt bad) they had no pressure. Were very fair and accommodating on price and even threw in some extras hassle free. The trade in experience was simple and financing they went out of their way to fight and get us a better rate then the already reduced rate. I can’t speak higher about the quality we received. We’ll be coming back for our next car for sure.

sheldon tennen

Took my 16 edge sel awd to the quick lube for an oil change. Excellent and friendly service and very quick and thorough. Always a pleasure to go to this dealership and look forward to going back many times and would recommend them to anyone and everyone!

Melroy Coelho

Bought my 2020 Ford Explorer with McAlpine Ford and had a great experience. I now went in for servicing my car and McAlpine Ford Lincoln went over and above in the great service they provided to me. I am a very happy Client????

Ken Kortner

All safety procedures seem to be in place. Not many customers in the interior showroom on a weekday afternoon. I felt reasonably safe

Dan Sharpe

True professionals. Second to none. Service, sales and parts from the trusted pros.

Ramin Zarrin

I worked with Rex Tsang at McAlpine Ford in Aurora as my sales rep. He made this transaction smooth and easy and I didn’t feel pressured at all. I really appreciate his professionalism and knowledge through this procedure. He made sure I am benefiting from all of the current promotions which was very valuable to me. I highly recommend others to work with him. If you need a Ford and you’re in north GTA He’s definitely your guy. Ramin.Z

Mehrdad Taiary Ashtiany

They fixed so quick, on time and totally perfect. I received a recall and they did it for my car. The reception are very polite guys.However they fo not have a proper schedule for the costumer working during week days! I would like to say that please make it for these kind of person who works and they you are close at the weekends! Generally I recommend them.

Dan Hill

The Quick Lane visit for the standard service plan went great. The booking process that is in place in response to the current pandemic was smooth and efficient. The spacious waiting area was appreciated. All the servicing was done well. When I returned a few days later to have the recommended torque check on the wheel nuts there was very little wait time. The current staff are a welcome improvement.

Regan Morris

We have purchased two vehicles from McAlpine Ford Lincoln. Rex Tsang helped us with both of them. Rex is always attentive, straight forward and easy to deal with. There is no high pressure — Rex listens to what is important to you and then helps you to make good choices. As for the vehicles — we love them!

Shay B

Excellent customer service from day one. All responses were prompt and professional. Love every one there.

Chris Comission

Quick Lane Tire & Auto Center I came in for an oil change today and unfortunately the sensor in my hood latch decided to malfunction upon the completion of the oil change. Before I could get the slightest bit frustrated, The staff at Quick Lane made arrangements for the part to be replaced, arranged for a ride to get me home including offering to bring me back. My truck was fixed in no time. I can't say enough about how professional and accommodating the staff were to me. I highly recommend having your vehicle serviced here!!

Ali Nakhkoob

Very happy their service , love my new F150 thank you Armin and Mc Alpine team for your great work. Definitely recommend.

AlexGamerXD XD

Clean, professional. Great staff, and the cars are pretty good too! ????????

Rob Mann

Great service

Ashley Dorey

Staff was very friendly. They had a comfortable waiting area. Even got a complementary car wash which was nice

Michele Roach

I am upgrading my review because of the follow up provided by service in light of my review. They called immediately which was very professional and the service person was apologetic and took us through the steps of our lengthy repair. I …

Stephen Smith

I went in for an oil change and put on my summer tires. They provided me with an Uber ride home. They discovered a problem with My breaks so they informed me immediately. I’m so glad and appreciative of there quick and keen eye in discovering what could have been a deadly disaster. Then to top things off they worked their hardest to give me a good deal on my invoice that I just can’t ever find a way to thank them enough. Well done guys keep up the great work and I’ll keep bringing my business to them.

Lee Locilento

Had a transmission go out after 2 and a half years. Warranty was up due to heavy driving but they helped us get it all fixed. Couldn't be more happy with the results. We will definitely be heading back to McAlpine Ford in the future! Thank you everyone who was involved with helping us get our vehicle back on the road.

Curtis Field

Bought a Focus from these guys, the transmission was terrible. After a couple years, I was able to trade it in (actually at a good price) for an F150. Rex and Andrew were great. I'd give more stars, but the frustrations with the Focus knock it down a bit.

Teddy October

Dropped my vehicle off for its first service on Saturday morning, and it was ready for pickup within one hour. Great service, friendly advisors, will service again.

Lisa Dawn

This place is the best... went above and beyond..we decided on a Ford truck and the rest was a matter of finding the right dealer. Andy brooks made sure we were comfortable with our purchase no pressure in any of the add on or extras. They ensured the truck fitted OUR NEEDS not someone else's We drive 5 hours and definitely worth the drive... can't wait to pick it up

Alexander Lunn

Came in without an appointment and they were able to fit me in within 2 hours, best Ford dealership I have been to

EW - 10SD 869055 Humberview SS

Great Job, Thanks

Rex Tsang

Family owned and run, come see us for your next vehicle!

Ron Katz

Ford dealers are overwhelmed with service work due to the number of recalls in recent years. The average wait time it 3-4 weeks if you need any service other than an oil change. Many have chosen not to have their vehicles repaired or do so at their own expense. Even if your car or truck is not drivable, under warranty and you can get it fixed some other place, you are on your own. The parking lots are overflowing with parked vehicles waiting for service. Expect if you own a Ford to have it parked some other place and be without it for an extended period. There are not enough service locations, trained mechanics or space to deal with the backlog of work. It does not matter who you are or how many vehicles your business owns; you will not be satisfied with service. There is no long or short term solution Ford has issues and can't keep up.

Andrew Stewart

Not a great experience. Waited 2 weeks for the parts to come in for a recall and a mirror defect. Finally got the appointment 1/2 day because of the amount of work, got a lift home (very nice) and received a call within an hour saying ‘car is ready’ except only the mirror was fixed. Someone forgot to order the parts for the recall. I Got the car back and the fixed mirror was all greasy with finger prints on it ( no clean up). Did the mirror get fixed yes. Was it 5 star nope. Did the recall get done nope. Was is 5 star nope.

Lazaro Urbina

Awesome Service

Craig Schwyrie

Services guy good guys

Horst von Richter

Great service from Don Dupuis at McAlpine Ford.

Tom Thompson

McAlpine Ford Auto and service department had recently serviced my vehicle after it unexpectedly broke down. Within the hour I was towed and at their shop. My vehicle was quickly diagnosed and within 12 hrs was back on the road with a great price for service. The mechanics were awesome to deal with. In a day where service is hard to find McAlpine Ford is in abundance. Great Job and thanks. Tom Thompson very satisfied customer.

Luigi Falzone

Garbage

Shannon LaBrash

Phoned because my brake booster went but was on recall Don in service walked me through everything and made me feel very at ease about the repairs. On day off their courteous shuttle drive dropped me off and they arranged for a ride there after work. Vehicle was ready and clean. Love dealing here great Employees...

amir zandifar

I took my car for reglar service. The work there is amazing and he also offer what i might need. The quality of service as good az shanahan(newmarket) defenetly betther than ford yonge steels and twin hill(richmondhill). I suggest to people instead of use twinhill or yonesteels use mcalpine or shanahan.

Ehsan Yazdanpanah

Excellent service, always consistent. I'm very happy I switched dealers, worth the further distance. This dealership appears to be very ethical and honest and it's nice to know you could let staff and advisors make proposals knowing you don't have to fact check everything. We definitely recommend them.

Tanner Harris

Nathan Sinclair is a great salesman! Professional, kind, courteous and made sure I was happy with the sale! I will call him again in the future for sure!

Salman Merchant

Amazing service. Christina is a great person. She goes out of the way to help her customers

Cosmo Ray

Not satisfy with my purchase. The worse experience I every had. I would not purchase another car from them. As for the Service ? It is just okay nothing special there.

Jo-Ellen Pollard

I've bought my last vehicle here after what I've been subjected to. I bought this 2017 Ford Escape blue which is my absolute favourite colour and the main reason I purchased this exact car. The service department is a joke, I have a service plan that I paid a lot of money for and I had an issue with raising my back seats back up so Wednesday I did the right thing and took it into the service department so it could be handled. It needed a part so I booked an appointment for first thing Friday May 18th and after describing the issue was accused of causing the damage and breaking my seat belt buckle. I told him that it'd been that way for a few days but we're going away and it needed to be upright for the trip. The cause of the damage is still unknown. Friday 7:30am it was in for service. At noon I still had not heard from them called and went to voice mail went there and it had not even been looked at yet. I was furious. Talked to the Manager who I made sure he was aware I was not happy with this. Got a lame response from him. Get home and the seat belt buckle is jammed under the seat and neither I or my husband could get it up through the hole. Called back informed the manager the work was not finished to my satisfaction. So thats it. This car is for sale to first one who can give me what I owe left on the loan. I dont even want to profit off it.

Afshin Deroie

Very professional sales persons. Best experience so far with car dealership

Emanuel Zaremis

It was my first time at McAlpine Ford, and I am now a loyal client to this fine establishment! From the moment I walked in, I felt a positive energy. I was greeted by Christina, and she made me feel genuinely welcome. The entire process from start to finish was an amazing experience! There was no pressure and Christina did a great job with what my options were. Tony and Jason, along with Christina, made this happen. This was not my first experience buying a new vehicle, and can honestly say, this was by far the best one!! People make the difference, and McAlpine Ford has the nicest genuine people I have had the pleasure of doing business with. Thank you!! Mike.

JOSEPH LEE

It's good for me to service because they give me a comfortable service to provide service quickly.

Todd Matthews

Simply the best! Great prices and great service.

Vadim K

Pretty positive experience, just regular maintenance, surprisingly quick job, no mess inside or outside. Convenient appointment time.

Ice Chic

Won't give them my service

Nick Mohamed (nimo)

First, I love my Honda’s, so much that I kept my 2005 Minivan going until now..lots of great memories built over the years. Last few years, started to check out the Ford Explorer..most of my family/friends gave up and assumed I will buy another Honda..and I was 24hrs away from buying a Honda Pilot BUT called McAlpine Ford and basically explained to Matt (cold call) that I wanted a quick test drive of the Explorer. Within 1hr, just before closing, I drove the Explorer XLT. Loved the feel, looks and drive but I wanted the black rims plus roof rails. By 9am, the next morning, got a call from Matt, went over and wow, got everything I asked for, including a very good discount. Jason took care of the paperwork for financing. One week later, I picked up my new Explorer XLT…from the first call, sales experience, to picking up and checking in to see if I’m happy, amazing service. Very big thank you to Matt and Jason, in the coming years, I’m sure I will get to know the full team at McAlpine Ford. Thank you all!!

F und S

terrible experience... after a few exchanges of emails and phone calls during the week, I decided to go from Oakville to this dealership on Saturday to look and to test the vehicle that i was interested in... The test drive was scheduled so i was excited to see and possibly to buy the car.. Before I went, I gave an offer in an email, and they said sure, we can do that, just come in... all good... vehicle waiting.. Upon arrival, I noticed that the vehicle is not on the lot.. I introduced myself and let them know that I came for particular vehicle and i asked them where is the vehicle to take a look and to drive...now, I was there around 11, they called around 10 to confirm I was coming, never mentioned anything about the vehicle being in repairs, but when i was there and asked to test drive, the sales guy told me that unfortunately, vehicle is on service in garage and some parts have been taken out and car can be only seen through the glass but can't be driven BUT YOU CAN PURCHASE...when my wife and I got upset because we came from Oakville, had to find a babysitter for our kids, and they didn't bother to mention on the phone that morning that the car is in repairs, they said that they didn't know the car was in repairs until we came in...an hour after the phonecall..really??? You scheduled and confirmed someone the night before and again that morning, but don't know the car is in repairs, even though you can see it hoisted up from where your desk is??? I don't buy it. Then they had a plan to run a credit check, and drive the car out to me and if i like it i sign and buy it, it's not going to be an issue for me (bs again)...I said well if I don't like it, and we ran credit check, and i have to run it again for another car it can be an issue, the guy is like "well...yeah..." If I could give them 0 stars, I would. you can't test but you can buy??? Then some guy, sales manager by the name Tony came and started lying about it again and basically said the same.. OK, I was there already, so I figured ok, lets talk about the price, and it went downhill there too... they came up with the listed price of the vehicle and just ignored my offer that i submitted in the mail and they said they can do, which is what made me to go to them in the first place.... Terrible experience, terrible excuses, terrible lying...

Jon Butcher

Sadly I've had nothing but poor experiences here. Two service calls resulted in a misdiagnosis and then damage to my car that they refused to admit they caused and for which repair they charged me. I stayed away for years, but then went back last year and got a sales-hustle that left me feeling like I would get ripped off... so bought elsewhere. I'm sure there's nice and honest people who work there, I just haven't had the pleasure of dealing with them?

Dave Pinder

Great experience. Fair value for my trade in and quick processing to get me into my new vehicle

Josh Tischart

Amazing dealership! Super helpful staff!

Tammy Richardson

After many years, of great service with McAlpine and Andy Brooks we went to purchase our 5th car recently. We were very disappointed to be told he had moved to Donway Ford and no longer there. After 13 years dealing with a salesman we trust and is honest we will be heading further south to make our next purchase.

Laura Neilly

Great experience again @ FastLane! Really appreciated the smooth transaction with their COVID-19 procedures, it was quick and painless.

Neil Beatty

We had excellent service from Don , the service manager, and our salesman Ernie Dubkowski, who directed us as to how handle our situation. Our truck had a tailgate recall, and damage had been caused to our tailgate due to the faulty part. Don and Ernie both went to bat for us and were instrumental in getting our repairs done in a timely manner. Right from start to finish, Don helped us through the process, and the truck is repaired and the damage caused is repaired, and looks great. Don took the time to walk us through every step. The fact that Ernie, who sold us the truck 5 years ago is still so willing to help his clients is amazing. A very positive experience!

Scott Morrow

Just bought a new F-150 at McAlpine (traded in the F-150 I bought here 11 years ago). Very easy process and everyone I dealt with was friendly and helpful every step of the way. Donna in sales, Roman the sales manager and Jason in Financial services were all great. They found the truck I wanted and had it there very quickly.

Salvatore Graziano

Excellent service. They made an error for getting to do all the service. Apologized and completed the service promptly. Turns out they made another. They forgot to do the reset after an oil change. Apoligized again. Not sure about this place.

Myles Cullen

Just bought my second truck from McAlpine. Customer service is expeditious, professional and thorough. Got a fair deal and the leasing manager, Terry, got me out of my lease early and into a new vehicle by cold calling and arranging a meeting. Now that is a lesson in proactive salesmanship! Can't wait for my new truck.

Jade Ihej

Nice employees and free coffee and hot chocolate ????????

Darryl Burke

Took 3 attempts to finally fix the issue with my bearings. I understand the progressive approach to doing each corner at a time, but it should have been detected/fixed in one visit not 3 return visits each time saying "its fixed" and me saying "its not fixed". Service staff was good in continuing the repair process but technician should have detected continuing problem on the test drives.

Anthony Masciarelli

Amazing people to do business with. i’ve just purchased a 2020 f-150 lariat from Rex, and he was nothing but amazing throughout the entire process. myself and my family have purchased many fords over the years from no other dealer other than McAlpine ford for a reason, they treat us like family. if you’re thinking of purchasing a new ford, don’t think twice about where to go!

Wayne Tomlinson

Service is prompt and as promised.

Dave Harrison

Fantastic group of people to deal with from start to finish, I would highly recommend buying from McAlpine Ford!

IT Refresh Computer Technology

Good friendly environment

stephen pierpoint

Have a brake failure on the front driver side of my year old mustang, took it to quick lane and the guy told me he is backed up with changing winter tires, this means in short they prioritize first come first serve, instead of addressing a warranty covered safety issue that could cost my life.

Julie Jackson Sinclair

Amazing service and follow through with purchase of a my new vehicle

matt piazza

I’ve boughten most of my vehicles from Jason and Tony, both provide exceptional customer service and make the purchasing experience painless! Would recommend anyone to go see them!

Viduran Sivakumarasingham

I bought My First Vehicle here and McAlpine set me up with a truck that had more than what I could ask for, at a price that I did ask for! McAlpine definitely should be considered when anyone is looking for a New or used vehicle.

Joey Supertramp

I started a new job that was going to take me on the road a lot more, therefore I needed something more reliable than my 2011 Chevy Cruze. I popped into McAlpine on my way home from work and within the hour, I was signing on the dotted line for a beautiful 2013 Ford Escape. Terry was my salesman and he was very patient, very polite and made sure that I knew the full and impressive history of the car. Angelo helped me get the number plates on and was also really helpful and friendly. Within a few days, I was driving my beautiful new car around Ontario. As with all older cars, there were some small issues that appeared shortly after I drove it off the lot. My experience with dealerships in the past is that they throw their hands up and say 'what do you expect, its an 8 year old car!' Yes I'm talking about you, Kia Newmarket! Not McAlpine Ford though, they took the car in that day and called me to tell me that the car would be fixed at no charge. Thank you Peter for sorting that out for me, you're a true gem! I cannot speak highly enough about the team at McAlpine Ford, they have a customer for life in me and I will be referring all of my friends and family to them in the future - they have given me new faith in used car dealerships, so thank you guys! I'll be in soon with free beer for you all (I'm a beer rep, not an alcoholic in case you were wondering lol)

Cheech Sun

Service advisor was knowledgeable and dealership was very clean. All the staff are very friendly. Visit the parts department to pickup some oil and was offer the jobber price to save some money without asking for the discount! Thanks again for all the services! Best experience so far at any dealership!

Don

Short of inventory for product of interest (f350)

Karen Walker Dawson

As I’ve found in the past, polite and efficient service staff made my appointment to take care of factory recalls, quick and easy. ????

Kamran Taresi

Visited this location for a manufacturer recall. Left the vehicle in morning there and picked it up afternoon. Nice staffs, fast services.

Alexander Andreev

Friendly staff, quick service, and excellent prices! Great dealership to buy your car at, Rex and all his colleagues were very friendly and helpful. Will recommend this place to all my friends looking to buy a new or used Ford vehicles.

Clark Eventing

My truck died suddenly and I needed it fixed ASAP. McAlpine Ford was able to look at the situation and really went above and beyond to fix the truck in a very short period of time (yes it was a relatively quick fix but they made it a priority to at least diagnose the problem right away so I could make plans depending on the extent of the problem). I was so grateful for their effort.

rauf anwer

Excellent service , I just picked up my used Honda at this dealership Armin was my sales rep, the process was really easy and Fast Thank you Armin

DOM MAR KZ

Excellent service and detail!!

John Leonard

Christina was a pleasure to deal with. Even went to the storage yard to get the truck we ended up leasing. Never felt pressured. Thanks also to Jason for his help looking after the business end. Start to finish very satisfied with the experience love the truck, thanks.

Vivian Martin

their service is excellent! I live near Yonge and Steeles and I choose to drive 45 mins north to go to this dealership because of their great service!

Jim D

Simple.. excellent Booking the appointment. Dropping off keys. Ride home Being notified that truck was almost done Uber sent by dealer for pickup. All defincey fixed. Waiting on word why my mirrors keep clicking each time I start the truck. This was not part of the defincey....... Don dupuis. Very easy to speak to and very helpful on advise... I dont usually take time to write up an opinion Wha.. I will post and let you know how things go.

Hesam Esfahanian

. I want to say, their customer service is exemplary

Sergei K

I booked an early morning appointment for a safety inspection of my car. What was supposed to be a 1.5 hour job, it took the entire day to complete. No follow-up calls through out the day, no ETAs. When I mentioned that I needed the car at the end of the day to pick up my infant from a day care, I was told (though politely) to make alternative arrangements. Even when I arrived at location’s closing hours, the car was still not ready. The service center hasn’t had the courtesy to apologize for the delay.

Alex H.

Took my truck in for service, the technician did a great job however the person I spoke to on the phone was quite rude and condescending.

Ron Brasz

We bought a used truck from a dealership I won’t mention and McAlpine Ford has been pretty good at repairing the underlying problems we inherited! The service advisors have been very helpful . Marcy Gallan was very helpful to make things right !

Denzel Benedict

My overall experience with McAlpine Ford was excellent. The staff was very knowledgeable and genuine, they were able to guide me through what I needed to have a well equipped vehicle for the work I was going to take on with it. I would highly recommend purchasing a Ford from this dealership.

Mani N Nails

Love my ford. Thank you Rex. ????????????????????

Mark Scarrow

Had a great experience at McAlpine Ford Lincoln, where Andrew and Rex helped me take delivery of my great new Lincoln vehicle. These guys really know their stuff and the process of smooth and super efficient. Would very much recommend this dealership for knowledge and integrity - great product line too!

Nasir Aslam

People please don't buy extended warranty from Ford. Worst experience ever. I bought a mustang GT from Ford McAlpine with 7 years or 120k extended warranty. After driving it for 6000 km I decided to trade it in for a new truck and I was told I cannot Since my Truck has factory warranty I cannot transfer the warranty and neither will they return the adjusted old extended warranty back with cancellation to me as more than 60 days have passed since my purchase. Moral of story : I lost my extended warranty and I cannot cancel it with partial refund. Being a three time Ford owner, I will not go to Ford again after being treated like this.

Mack Graham

Excellent Customer Service. Between Nathan, Tony, Jason, Andrew, Christina, Aaron and Don I’ve had nothing but ease every visit. Whether it be Aaron or Don keeping me up-to-date with my vehicle’s service or Nathan following up each visit even months after my purchase. McAlpine offers fantastic service and a welcoming staff. If you need a Ford, these guys will ensure it’s a great experience, from the initial Sale to your last Trade-in.

My 2Minutes LIFESTYLE Tips

Prompt service. . Excellent customer service. .. awesome advisor Don. D. I ALWAYS WELL CARED FOR THERE

Ingrid Loveman

Great service, great workmanship, great people

Kenny

Bought from different dealership but service here. Awesome service from McAlpine with my F-150 issues dealt with in a professional manner and quite pleased with the service and level of thoroughness from their techs. Aaron at the service desk was great to deal with. Would definitely shop here next time I'm buying a Ford.

Kevin Mertens

I recently took my truck in for service using Quick Lane and I was in and out quickly.

Bryan

It was time to purchase a new vehicle and after shopping around I came across the 2019 Ecosport however I wanted to check it out. I came into the dealership on a Saturday, was somewhat hesitant to sit down with a sales rep due to most cars sales rep's are only after the commission / profit and it is clearly evident at some dealerships. I was introduced to Rex Tsang who welcomed me, sat down and walked myself and my family through the options, explained the rebates, and it was extremely pleasant. Rex having a transparent personality that was not pushy and annoying made the experience a very positive one. I give full marks to Rex for a 10/10 experience from the moment he introduced himself, the test drive, to the final paper work. Overall very professional and the furthest thing from the typical "sleazy car sales rep". Also I work Mon-Fri in the city so Rex having availability on Saturdays? Made the intro/ purchase / delivery that much easier. Great job Rex! I speak very highly of Marcy from Service when ever I've needed maintenance to my Ford vehicles. Very friendly and has a great attitude. Also Jason in the Fast Lane always some how stays positive even when it can be EXTREMELY busy. Always good service when replying to email or phone calls within 24 hours or so and all around good customer service which is nice to see. Most of all Rex Tsang did not seem like a typical stereotype sleazy car salesman he felt more like a friend so thanks again!

stephen forde

Good cars

Rachel Ann Dracup

McAlpine continues to provide high quality service as well as a wonderful and friendly atmosphere. From sales to service, they are a great team!

Mehdi Shojaei (Matt khoda)

Worst service. I got my 2016 Mustang GT few month ago. Right after, my clutch start smelling bad and I took it to them for few times to find the issue. Each time they told me there is nothing wrong with it. After few weeks my whole clutch …

Malcolm Bence

I had an amazing coffee while I waited,and very helpful staff

Arshia Asgharian

The staff at McAlpine were very helpful and friendly, we will definitely be purchasing/leasing our vehicles from them in the future.

Greg Svirski

Family atmosphere.

Helen Clarke

Always fast friendly and excellent service.

Bryan Main

McAlpine Ford makes the new vehicle buying experience an easy & pleasant process, and sales rep Nathan Sinclair went above and beyond to find the perfect truck to fit all my needs.

Austin Martin

I went to McAlpine Ford for the first time and, dealt with Tyler and Daniel in quick lane. Couldn’t be happier with the service. Would recommend to everyone !

Ganesh Mohan

I wanted to recognize Matthew Sa for the wonderful service he provided in the purchase of my new truck. He was warm, friendly and professional. He went out of his way to ensure that I got a great deal on my new purchase. I was also pleasantly surprised when he came in on his day off to make sure was happy with my purchase on the day of pick up.I Thank you Matthew for your dedication in providing excellent customer service!!! Ganesh

Tammy George

I would give them one star just because of service management ,I left my truck there on April 19th with all the details of the issue my truck had and on April 20th went back there give all the information again to the lady whose working in front desk and requested to contact me if there's any question !!! after" 8" days I didn't hear anything from them went back to check up on the truck I realized they didn't even move my car from the spot which i parked???????????????? after a big fight with them I had to take my truck to Scarborough dealership and leave it there for another week to get ot fixed the problem with my truck was technical and wire issue which still is under warranty .When I contact service manager to see why he didn't even touch my truck he said I am not involved in this and you can contact head office or whoever you like and do whatever you like then you're going to contact me and I will talk to them .So this is my question for some customer like me who has 3 truck already with Ford also was going to pruches another one is this a right way to be treated?????

Charlie Hero

Donna was totally professional, passionate and fun overall to purchase a vehicle from, which completely turned around my sour experience from another dealership closer to the city. Tony the GM was great as well in terms of painlessly closing the deal. In regards to support staff they have been excellent to deal with as well. I just had my vehicle promptly returned to me for a pro clean, dropped off by the owner's son the same day. He was very polite and pleasant as well. Nothing but good things to say here, a non hesitation.

Paul Marsella

Long before I lived in Aurora, this dealer did a transmission seal repair on my 2007 F-150 FX2. They've been great to me since gave me a loaner for an entire weekend, for the cost of a diagnostics fee and also do spot on short notice work at the QuickLane, from someone who does all the work themselves these guys and gals are spot on! A+ Would recommend!

Ma Monica

We just got our truck and want to say thank you especially to Rex Tsang the Sales Consultant for the help throughout this journey. COVID made it more difficult than ever when it comes to car purchases, but Rex has been extremely supportive and considerate from the beginning all the way until delivery. I would definitely recommend Rex to others who are interested in getting a Ford. - Xin & Monica

James Biscoe

It was great transactions Jason was helpful and really got the truck ready to pick up on time terry was awesome to deal with And no hidden costs Buying the next truck there too

mathew Tranter

McAlpine Ford did their best to get me the truck I wanted. Thank you.

RicoM

Purchased my f150 from here. Angelo was great to deal with. Super nice guy, honest and got me what I was looking for even though they were challenged with stock due to the Covid situation. I highly recommend this place. Would definitely buy another Ford from Angelo when the time comes again.

Jonathan Scott

Great professional customers relationship and service fantastic

Nicole L.

Fairly quick service, friendly staff and you get a free car wash with each service ????

Michael Ford

Another Great Vehicle Purchase Our second vehicle purchase at McAlpine. Staff went above to get us great financing and tracked down the vehicle we wanted. Will come back again.

Louise Dealy

Awesome experience @ McAlpine yesterday , drive in oil change service , also had them look at an issuer with the glove box & the licence plate , in & out in 40 min ! All while practicing social distancing ! Fast , friendly & efficient ! Thank you

Rose Drektraan

Ask for Don, he always tries his best to make things right. Thanks Don.

Peter Higley

Great dealership , staff are super friendly . Was easy to leave my lease a year early and they got me in my new Explorer STS . Love the extra horsepower . The dealership was following proper covid protocol as made me feel super safe . Great neighbourhood feeling hometown experience

Robert Kilgour

Great service ... clean, efficient and friendly

Michael Svendsen

One of, if not the worst car shopping experience I've had .... TWICE. The sales people here have no interests in helping you. They rather sit and gossip at their desks and push vehicles on you without answering questions or giving alternates and options. Communication is extremely poor, twice I had been ignored on follow-ups promised by sales people. In short if you are looking for a horrible experience at a subpar dealership, this is the place to go. TLDR; Waited for a call for over a month, from two separate sales people about cars I was actively looking to purchase. Sales reps would not take the time to properly show me the vehicles and features. People shouldn't have to chase.

GGB Ventures (GGB/MirOil Canada)

Ford Covered a TCM module for our Ford Focus. Unfortunately it took 1.5 months to arrive. My daughter was without a car for this time period which was unfortunate. However, McAlpine service from Peter Dinardo was great. He responded to my consistent emails.

Marcelle Hazell

Thank you Christina, Tony and Andrew for making this purchasing experience a very positive one. I love my vehicle and would definitely purchase from this dealership again. No pressure, and they were very professional. Thank you McAlpine Ford Lincoln Sales.

Al Stelnick

Service was good. However they need to do something for customers who are waiting for there vehicles. Maybe a sitting area, some water or something. I know that things are difficult during the pandemic but there has to be something. maybe home pick and delivery of your vehicle for service. However service was good.

Michael J. Moore

Great service in all areas. I would highly recommend this dealership . An excellent buying experience.

Rajat Debgupta

Had a great experience buying my Edge ST from Rex Tsang. McAlpine Ford Lincoln is a great car dealership outfit. Well ran and very efficient in closing out deals. I am happy with my car and my overall experience in making this purchase has been exemplary. 2 thumbs up and 5 stars. Both purchases have been a great experience.

Lynne Fonseca

Went in for a small seatbelt fix. Walked right up to the Service counter (no line) and talked to a nice gentleman. I was told the wait for a ride home would be 30 min. So I sat in the lounge area to wait. I wasn't there for long when I was asked if I would like a ride home now instead of waiting. Bonus! As it happens, the Owner drove me home. I was impressed with the service.

Karl Koppisch

Glenn is a great mechanic and goes the extra mile to get what you need done. Solid guy easy to talk to as well. Would recommend.

Jonny Thompson

10/10 would recommend for any of your car sales or repairs at McAlpine Ford. Matt was the salesman that helped me out along with his management team and they were going above and beyond for me. Professional standards, excellence customer service and always FAIR!

D. Comtois

Always an awesome experience at McAlpine's Quick Lane!!!

Yana & Kyndra

great cars..excellent customer service.. c",)

Alanna Doyle-Barron

I was very hesitant to go look into trading my current car as last year when I looked into it I wasn’t given the best options from a different dealership. When I went to McAlpine Ford and spoke with Danielle, my opinions completely changed! She made the process super easy. I pretty much told her everything that I want and the budget I have and she made it work - which I didn’t think was possible. Danielle made my experience great! Cannot wait to get my 2022 Maverick and start driving it!

Maddie Boyle

A big shout out to all the people at McAlpine Ford Dealership.. I want to say, their customer service is exemplary .. My issues with my SUV Escape were handled in a most professional manner with a quick turn around time. Definitely made me feel appreciated and taken care of..

Joseph Romano

Wow! Thank you to Tony, Matt, Nick and the fantastic team at McAlpine! Your Team went the extra mile yet again to ensure that our needs were taken care of and that our vehicle was serviced professionally. Your customer service is next to none, which made for a seamless experience and added to our continued confidence in your Team and their work. Plus - our Edge looks great! Thanks! - Joe Romano

Mahi Norouzi

Friendly environment, made us feel welcomed, our sales person, Donna Essue, had knowledge on the car, was acurate and thorough explaining all the features of the car, introduced us to other members. Overall great experience!

Dan Perron

Quick and easy service describe my experience. I found the sales people exceptional. Polite and cheerful salepeople and staff are the hallmarks of a place that is welcoming and quick, helpful and well done service completes the picture. I am happy with my experience at McAlpine Ford.

Michael Di Giacomi (basenode)

Nice people and friendly service. Truely feel like they care about making sure I am happy with my experience every time.

William Scarth

Always fantastic service. Quick, simple and to the point. Best place to get my mustang serviced.

Dylan Ramstead

The quick lane is very convenient for lightbulbs, windshield wipers, etc. Fair prices too!

vccomix

Tony Pellicci GSM took care of my sales and service needs. Looking for the best go see Tony. Excellent service and really nice place with the most amazing people.

ROUTES Property Services Ltd.

Fantastic and fast service!

Esti Gordon

The staff bend over backwards to help you and keep you informed every step of the way. I recently had my tires changed and it was absolutely painless - no hassle, no fuss. I booked an appointment, dropped off my car the night before and by 9:00 the next morning my car was ready.

Steve Udovenko

So I am pretty happy with this dealership. They are responsive, attentive and helpful. And the most important, no surprises :).

Steven Schaefer

My personal experience with my salesman Terry was great. He helped me get into a fully loaded 2018 xlt special edition with only 19900km on it. He was great. However not even having the truck a day I’ve had issues. First night on the highway I hear a scraping sound coming from the left front wheel area. After investigating and finding identical videos to the sound it seems I have a vacuum leak to do with the IWE system. Considering the truck was sitting for awhile I thought I would give it a day or two and drive it. It did go away but has come back. Issue one. Secondly I have a slow leak in my right front tire. It was a tad lower when I got it but I’ve since had to fill it with air twice in my 5 days of ownership. Not the biggest deal but still for a truck that’s not even been in my possession 3 days at the time of the first fill is definitely an annoyance. Thirdly I was told by a neighbour something was dragging from my truck. After checking that out it looks like the felt oil pan cover/shield had been ripped off or come loose. Again not major but another thing on top of the other two. Lastly not even 30 minutes ago I try to get into the truck to fill up that leaky tire and I can’t gain entry. Door won’t open. I go through the passengers side and have to open it through there. Door then won’t close. Locks won’t engage. I try other doors and same issue, now none will latch. Through the Ford pass app I noticed there was a recall on my trucks door latches for them freezing... good to know the doors won’t close or may have issues especially considering I have tools for work in my truck. I’m of the understanding that vehicles are not to be sold with outstanding recalls which mine apparently was. Not happy about that. It really upsets me. Overall I would say the dealership and staff for friendliness is great. Good atmosphere and everyone is polite. However these many issues in such a short window on a truck that I haven’t even owned for a full week just baffles my mind. The felt cover/plate I can let slide but everything else especially the door latch issue being a known recall and not fixed is unacceptable. I’ll give Mcalpine the opportunity to correct this and if they do then I have no problem updating this review and adjusting my rating.

Gabe Pinto

Great experience as always. Keep up the good work.

Sally Baldwin

I have to get my F150 towed from the 400 to a garage for repairs. McApline Ford accepted my vehicle at end of day and diagnosed and ordered parts the next day, with repair completed on the third work day. They pointed me in the direction of a car rental place and were great with communication on when my vehicle would be completed.

Jackie Mintz

Staff was amazing and super friendly. Their knowledge was excellent and second to none. Highly recommend buying off McAlpine Ford Lincoln

Courtney O'Brien

Thank you to McAlpine Ford for making my car trade in an absolute breeze! As well, a big thank you to Andrew Sawyer, Financial Services Manger for going above and beyond during this process!

Barry Croll

Always pretty good experience in purchasing a car here. Latest purchase was through Rex who was very professional and understood what I needed to make the the deal get done. As usual Tony was amazing also, helping get the deal done w Rex and ensuring I was happy at the payments.

Steve B

1st time at McAlpine for service after having an unpleasant experience elsewhere. Very happy with the service from top to bottom. Solved my issue the 1st time with customer service excellence. Well done guys! You have my business for my new F150!

Justin Frape

My shop is 600m away from Shanahan Ford in Newmarket; and I’ve got nothing against them at all! But when the service is as good as you get at McAlpine Ford, it’s worth the trip. Special mention to Jill Forsyth and Gabe Pinto. I bought my very first new car from Jill 16 years ago, and I think I was one of Gabe’s first customers when he started at McAlpine. Always treated very fairly and upfront, and I’ve made good friends in the process, too! ????

Ted Raja

Great team to deal. The parts guys are very knowledgable

Mehri Maleki

Staff were hostile and rude over a minor/easy interaction requesting pricing for an inspection: I went in to request a price for an air conditioning inspection. I asked what the estimated price was for the inspection, the service department employee said he could not provide that price until he took a look at the vehicle. I dropped off the vehicle so he could look at it during the night shift, went to bed, and woke up to a text message from the dealership saying I owed them $142 + HST. I had not confirmed I wanted the inspection done as I was requesting pricing from a few mechanics. I went back to the dealership and asked the same service department employee, he lied to my face and said he had told me the fee, which he never had, and claimed I didn't hear him say this. I was upset at this response, and asked to speak to his manager. The man standing beside the service employee stated that he was the manager and that we "don't sell a service to people for free." I told him that I had not expected a free service, that I had only come in to inquire on a price for an AC inspection, and had been told that they could not tell until they looked under the hood and that they requested the vehicle in order to provide me the price. Their response was to sneer, be hostile, and point to the exit and say "Have a nice day."

Darth Vader

Oil Change @ Quick Lane McAlpine Ford - friendly service advisor, fast service. Whole process completed by the book. In and out in less than 2 hours, first come, first served policy. The price tag was right where I expected to be. Lucky to have them around.

Karl Berzins

A flawless delivery... Not a single headache. Jason knows how to treat a client. Very knowledgeable and made sure I was getting the best deal possible, given these times of no inventory. Super happy, will be back!

Trevor Depaepe

Christina and Brandon was a great experience from the sale of my 2019 explorer to the financing and licensing. Thankyou for making my decision so easy to trade in my vehicle for a newer Ford. My wife loves it.

Bryan Feller

Great service, I had to buy from out of town and they made it very easy. Rex is great.

P Sh

Great staff. Making deals. Highly recommended .

Andrea Domotor

The level of customer service is absolutely fantastic

Jan Woolley

Very quick and courteous service. Everyone I spoke to was very helpful. The atmosphere throughout the dealership was friendly. Would highly recommend.

Kevin Ramsarran

My First Truck a 2013 F150 FX4 ... and from the time i first walked in until today i have received nothing but the best treatment from Tony Pellici and his staff. Thank you McAlpine for all the great service thus far!!!

Eva O'Sullivan

Great service as always! Marcy, your the best! Eva

Christian Griffin

Service department is deceptive, dishonest and should not be trusted. I would never take any of my trucks to this place.

Deirdre Morrison

Visited this dealership to lease my first car and could not be more impressed by the service that Terry and Jason provided. They are very friendly and professional. Strong recommendation to anyone seeking excellent customer service.

Yvonne Moore

Always a great experience. Friendly nice staff that are very helpful. Terry was a pleasure to work with.

Gary Gosse

Excellent experience. The staff was very helpful

Wil Wegman

During covid I needed to bring my Ford F-150 in for service. I was impressed how serious and diligent McAlpine was to ensure all safety procedures were followed. They explained the work would take a couple of days and they were right ... and everything they did was top notch. They found a power steering fluid leek while doing the work and repaired it at no cost as it was still under warranty. Thanks

Anthony C

Matt from service was a very understanding and approachable guy, and he really helped me out!! Thanks to him and the rest of McAlpines service department

Thomas Nappo

Did good job..

Mrs. Rose Drektraan

My truck has been burning through liters of oil and despite constant appointments and oil consumption test McAlpine says it’s nornal ?? Either ford trucks are garbage or the dealership is trying to delay until I am out of warranty. Hmmm ... either way I will never buy Ford again. My oil health is at 48% but it barely registers on the dip stick ! How is this normal ? Very unhappy with McAlpine.

Ryan Lewis

Great staff at McAlpine Ford, they greet you with a smile and welcoming attitude. The staff is extremely educated about the vehicles they sell and offer pair prices too. Overall 10/10 experience, very pleased with my truck and the staff!

Sharon Shapcott

Rex and Mike and Jason were wonderful. They made me feel so welcome. They helped me deal with everything.

Ryan Zhao

Thank you to Matthew,at McAlpine! our F150 looks great! I would like to recommend Matthew,he Always very friendly and go above and beyond to ensure customer satisfaction! Thanks! - Ryan

Danielle Tremblay

Overall my experience with McAlpine has been really positive, they have provided knowledgable and friendly service and the shuttle makes it really easy to access. However, I recently had to take my car in several times for the same thing (and what turned out to be a small issue that should have been resolved the first time). I have doubts in my mind if the work that I paid for the first time or a proper road test was even done. Jason was really helpful in getting the concern resolved but even he voiced concerns that the road test wasn't done (like they said it was) because when we barely pulled out of the parking spot the noise was clearly heard. It's really concerning to know that I paid for work to be done and that my vehicle was likely not even properly inspected. This also meant I had to bring it back again costing me another day without my vehicle, which I need for work. Honesty and trust are values that I believe are important in a business transaction so I am really disappointed by this experience.

Rajon Habibullah

I recently went into get a tune up done, i was afraid of doing it myself knowing the spark plug have a tendency to break. I also had another issue but didnt want it to break my bank getting it all fixed at the dealer. I was very happy after getting the truck back the next day, i drove it around for a few days to see if there was any difference. its was like night and day. The other problem that i was worried about was all taken care at the cost of the tune up, which was probably the best price i got after searching for where to go. Thank you Ford Tech at Mcalpine Ford.

Madelaine Lach

Great service buying a new car here and trading in my own vehicle. Appreciated Nathan showing me around my new car before I left the dealership.

Shelley Lane

Excellent safe service !!

Kathleen Janse

Very helpful customer service rep who told me 1 1/2 hours for oil change which was ok but when he found out I was recovering from significant injuries the car was ready in 20 minutes.

Maximo C

Very pleased with McAlpine Ford, for their quick response and professionalisms handling an issue with my Ford Escape and using my guarantee to avoid any additional cost to me as a consumer. Thank McAlpine for the great service.

white shark

Make sure you read every word on any fiance and lease, do not take any chance and make sure you guys get brand new parts. They gave me a broken truck

Benjamin Agostinis

Great curb by service, friendly, very informant

Chris Mack

Amazing warranty service! When I called - they took me in right away and replaced the defective part and took care of the recall in last than 48 hours Very satisfied with the quality of service and level of professionalism by the staff in the service department Thanks guys

David Samek

Excellent dealership. Super friendly staff and service. Love my new truck. Highly recomended.

JD Cameron

McAlpine Lincoln Ford is an excellent organization to deal with. They are very professional and courteous. I would not hesitate to recommend them to family and friends.

sam elahi

My visit at McAlpine Ford was super smooth and easy. The gentleman at the front desk that helped me was extremely friendly and polite. My car had a serious issue and they assured me that they’ll figure out the situation as quick as possible. Happy with their service and will definitely come back!!

Krista Wright

Fast service and informative on when vehicle would be ready. Great experience.

Erin Taylor

Amazing staff, great products. Thank you to everyone there that helped. Sales went the extra distance to answer all questions or concerns. Great experience during difficult times. Thank you.

Quantum Air Solutions Inc. HVAC

Purchasing a new vehicle can be a stressful process. Therefore, selecting the right dealership can make a world of difference. Choosing McAlpine Ford, was the best decision. The Sales Rep, Roman walked through all my options, explaining the pros and cons. With the utmost patience, all my questions and concerns were answered. He made a difficult decision seem effortless. Roman's expertise made the process effortless and most inherently without pressure. The Financial Service Rep, Jason processed all the documents and further explained the financial details. Today, I picked up 2019, F150. Another Rep, Matt walked through all the technical specs of the vehicle. With my new truck, I left the dealership feeling great. Overall, I was very impressed by the efficiency and quickness of the service. Everyone was very friendly, professional and knowledgeable. I will definitely recommend McAlpine Ford and Roman.

Jacob Jones

Bought multiple cars from this dealership and have always had an immaculate experience. They go above and beyond in both their sales and service departments to make sure the customer is satisfied. Compared to other Ford dealerships this one is a cut above.

Leslie Brown

We are not people who enjoy the experience of car shopping so it is a great compliment when I say everything about our purchase at McAlpine was excellent.

Joe Smith

Great sales and service. I was able to get a loaner when I serviced my vehicle. Staff are very friendly and they have free popcorn!

Thomas St Jules

Great place. Andy Brooks was a delight to deal with

Sevda Lag

Highly recommend Tony, very flexible and assisted us with everything we needed

Juan D'Alta

Great service! I was welcomed and helped by a very nice person (too bad I didn't catch his name) who not only was very customer service oriented but had knowledge of the services been done to my car. Over all great experience and service.

Mario DeLucia

Best dealership I've ever been too. Sales and Service are excellant. Special thanks to Andrew, Roman and Don

Campbell taylor

Great they have a fast Lube there

Soroosh Khalilinejad

The guys really care about you. Good cars, good service, what else do you want?

Shannon Ryan

Just as we were getting ready to get on the highway “error tire pressure gauge” showed up on our truck with less than 10K on it. Made as 7 minute detour to dealership and got lucky as the Quick Lane was very quiet ~ so guys quickly had the truck hoiseted up and discovered Guage was malfunctioning. Luckily though the tech also discovered that this same dealership had over inflated the tires (by nearly 30%) when we did tire swap a month or so ago and he fixed that as well!

Shannon Lo

Got our truck serviced at this location and the service department was very attentive and provided great service!!!

Claudio Giardino

A great experience! Angelo was an absolute pleasure to deal with throughout the experience!

Chris B

Terrible dealership. I found what I wanted at another Ford dealership but I WANTED to give McAlpine the business because it was close by. After a week of games, including telling me the package I wanted didn't exist but they could sell me a lower trim level for the same price, then saying they could get me the car i wanted and match the price, then trying to pass off the lower trim level again when I was ready to sign, I gave up and got the car I wanted elsewhere. I stupidly used their service Dept once as well, because they were close by, that was a nightmare too. Do yourself a favour and stay away.

Elisa DG

Great customer service.

C Jardine

Amazing service from Gus Jardine

Reeza Mohammed

Took my new Mustang for a routine service check and left the vehicle there while I was shuttled into work. My Service Advisor was Ashleigh who was recommended to me by a fellow colleague at work. Ashleigh was very accommodating, friendly and knowledgeable. She is a definite asset to McAlpine's Service Department. She even called me a week later to follow up and ensure everything was to my satisfactory. I call that going the extra mile for her customers. As a first time Ford owner, and a first time customer to McAlpine Ford, the experience was indeed a great one and I look forward to many more! If your vehicle needs servicing, go to McAlpine Ford and ensure you see Ashleigh. You will not be disappointed!

Linda Everette

I needed a part for my vehicle, it was on back order. Once the part came in they where able to install it for me the very next day. Very Fast service! I was very pleased!

Nick Marroccoli

With the state of affairs these days it's tough to give a better rating when you don't have that face to face discussion about your vehicle.

Connor Reilly

Good price wonderful service crew

Stuart Moulton

Who would have thought that the least- stressful thing during the pandemic would be buying a new car? Nathan and the team at McAlpine made the process very smooth and drama free. Overall as enjoyable as it gets when parting with large sums of money!

joey G

Great dealership, friendly and very inviting even during these crazy times. Go see Nathan he will take care of you.

Denise

Such a great dealership... the service was incredibly fast! Tony and Brandon were very helpful and kind.

Susan Wain

Another extremely positive experience with Service staff at McAlpine! Service advisor Marcy made sure I was looked after and kept up excellent communication so I knew what was happening with my car at all times. Murray got me to and from work in the customer shuttle even managing to avoid a Friday rush hour car accident blocking a major intersection. I appreciate the high level of customer service that I always receive at McAlpine. Thank-you!

Jackie Zicaro

Great experience! Friendly, helpful service and a great truck at a great price! Would definitely come her again!

John Chen

Go to the yonge and steeles location, they take care of you, they welcome you. The manager told me, that they have so many dumb customers he doesnt need repeat customers. This place doesn't care

Wayne Burlanyette

Everything was good except they do not have parts and did not say when they would.

Troy Moses

Don was amazing took the time to locate and fix the problem without breaking the bank was very attentive understood the unique circumstances and took the reselove it immediately Thanks again Don

Patricia Garofalo

Staff is pleasant to deal with and helpful.

Stew Hollingsworth

I just bought a 2016 F150 4x4 today and I love it. Just drove it to Niagara Falls. Rex, my sales agent, was very polite and professional as the rest of the employees were at McAlpine. I would recommend anyone to go to McAlpine when looking for a vehicle. Thanks again

Jason Dowling

The team that I dealt with at the dealership was second to none! A big thanks to Jill Forsythe and Jason Thorne! Deal was seamlessly easy!

Shirley Perry

Honest, friendly, knowledgeable and care for their customers. I'll definitely be returning and very much recommend their service. Thanks!

christian bruno

Went to quick lube and they took my truck in fairly quickly, even though they were busy. Friendly and helpful staff.

Tati Sebi

I only went there to Parts Service to order parts for my older Ford the service was good, prompt and helpfull

OT

Very good level of overall service and lease experience

G K

Absolutely terrible service department. One person says this, next person says that. Everyone seems miserable! They clearly don’t belong in the service business. And this place takes a month to get a vehicle serviced? Huh!? What a joke! I bought 3 vehicles here...I’m Done with this place strictly because of the service department. I will be buying from somewhere else now because I deserve better!

Cassandra Noble

Bought an SUV through MacAlpine Ford. Their team was extremely helpful, and dedicated to helping me find the best vehicle that suited my needs. A huge thanks to their team!! Would definitely recommend to anyone looking for a committed and personal experience.

Cheryl E

Our experience with McAlpine was FANTASTIC, from the minute we walked in their door ALL the staff made a point of greeting us with a friendly hello. Terry and Jason were fantastic but most of our dealings were with Christina who was outstanding. Thank you everybody for an incredible experience.

Rayan Bern

Very friendly and warm environment here. Matthew is a great salesman; he explained everything very well about my new Bronco and I'm very glad I got it.

Gordon Morgan

We were impressed by the customer service we received from the McAlpine team. I definitely recommend them to anyone looking to purchase a new vehicle.

Donna Gilbert

I would like to commend Service Manager Don Dupuis for the excellent customer service. My husband and I got stranded on Hwy 400 with a broken down Ford Transit Van that was towed to the dealership.Don went beyond the call of duty and immediately took action to see what the cause of the problem was. While waiting for the service team to analyze the problem Don showed empathy for our situation. Each time Don needed to chat with us he came out from behind his service desk and came straight to us to explain what would be necessary to get the Van working. We had to leave the Van there and find transportation home. We did not have any luck at all 3 rental places. Don was very considerate and allowing a car. Don was extremely efficient and very personable. Thanks so much! Donna Gilbert

Carol Third

Thanks to Matthew and Roman for finding us an F150 at a great price late in the Sept. sale deal. They both put in that extra effort to make sure we were happy with our purchase. Very friendly people to deal with. We enjoy driving are new pick-up.

Ryan Windle

Quick friendly service.

Terrence Stoute

Great dealship dealing with them for over 20 years.

Jaib S

Earlier this year I had to deal with another Ford dealership in Newmarket, and being extremely disappointed with the customer service, I wanted to be done with Ford all together. Then, I needed new keys and had no choice but to bring my vehicle to a Ford dealership. I am so happy I chose McAlpine Ford. Don from the service department was so kind and accommodating. Him and his staff helped me out a great deal! I am so thankful. Thanks again Don!

Kati

I recently bought a new Explorer and the experience was great! Rex was very helpful and professional, I did not feel pressured at all. He listened to what we wanted and we ended up walking out with the perfect vehicle. The process was seamless from the beginning to the end. I would highly recommend purchasing from here. Big thanks to the entire McAlpine Team!

G CS

I’ve been a client of Ford McAlpine the last 3.5 years. I’ve bought two vehicles and take them there for service. I’m very happy with their customer service and specially when dealing with Rex Tsang. He helped me buy my two SUVs and the service was excellent. He gave me a great deal, kept me updated on the delivery status of my cars and took care of the process. I definitely recommend Rex and Ford McAlpine !

Samantha Cohen

Staff are friendly and knowledgeable about their product. I was not a Ford customer before coming to them. They worked with me to understand their product and help me feel confident in my purchase. I’ve loved my Ford since then! I have always had a great experience with sales and service. Members of the sales team have always gone above and beyond to make sure I’m happy with my vehicle. Great local dealership that is very involved with the community and giving back. Thanks McAlpine Ford!

Phill Mior

Great service and friendly service. Very accommodating

Giti Heravi

They are very dishonest, I'm spending 30k and tried pressuring me into buying it on the spot.

Lisa Mighton

I traded up to a 2018 F150 and I received excellent service from Rex, Gabe and Jason. They were able to find me a vehicle with the options that i was looking for and I ended up with a couple of awesome extras. I am 100% satisfied with the final price and I love my new vehicle.

Owen Buchner

I asked them to fix leaking power steering fluid. Their technician requested I replaced the steering column to fix the stiff steering. My steering was fine and never an issue. They never bothered looking into the leaking fluid I told them was the problem and tried to scam me into unnecessary repairs.

K. Shannon

The service was fast and the staff was very pleasant!

Dale Lee

My visit at McAlpine was a great experience as always.

Nancy Muise

Despite with everything going on with COVID-19 Terry and Andrew made my experience buying a new Ford 150 amazing. Everything was very easy and they kept in contact thru emails and messages. Thank you McAlpine Ford and especially Terry and Andrew for my new truck.

Mike Cirone

The service is always great.

Brian Davidson

Tony and Terry were Friendly and provided all the necessary information that we required and felt comfortable with in making our decision to purchase a Ford.

Sean

Friendly staff!

G Luckett

Favorite ford dealer in the area, the parts department is fantastic and quick lane is run like a clock.

Tom Briscoe

I appreciate the personalized Lincoln service.

Rakadaka Ikidikidoo

Refused to fix a bad clutch that was under warranty. They didn't even look at it but said it was perfectly safe to drive not an hour after Mr.Transmission said it was unsafe to drive. Don Dupuis: "Why would I waste my time with your car. Go ahead, tell Ford I said that". Don't buy Ford. Don't buy from McAlpine.

Mike Bento

Got an f-150, the guy who sold it to me either got fired or left. He promised free oil changes and tire changes, i got none. They gave me a 4.5 year battery with the car.it died 5 month's later. I asked them how long a time a battery lasts. They said 5 years???? Sooo they finessed me and they don't take care of customers They also take 4 weeks to book an appointment

A McM

This is my 5th vehicle from McAlpine Ford and as always, a great experience from Sales to Service!

Al Emilio

I ended up with a brand new F150 truck here in June 2017. - They are DECEITFUL, LIARS - Pure Highway Robbery! They lie to you and then rip you off - I wrote about this then and keep seeing these Fake made up reviews by made up people. .....“I celebrate myself, and sing myself,” the saying goes.... Today, Feb.1st - 2018: I Just checked out this site today and see that Gabe Pinto (the Finance Manager who works at this dealership) and JASON THORNE (the Sales rep at this dealership) gave themselves a 5/5 review - FAKE REVIEWS!!! I'M SURE THERE ARE MANY MORE - SO DESPERATE THAT THEY HAVE TO WRITE THEIR OWN REVIEWS TO COUNTER ACT THE BAD ONES!!! TOUTS TO SING THEIR NONEXISTENT PRAISES AND LURE CUSTOMERS IN. WHAT A BLOOD SUCKING DEALERSHIP! VERY UNSCRUPULOUS BUNCH - NO HONESTY HERE!! JUST OUT FOR THE ALMIGHTY BUCK IN THEIR POCKETS.

Zaigham Ahmed Chaudry

It was a great experience buying our new car from here. Christina and all the other staff were very helpful and went many extra miles to help us and make the deal.

Mathura Segaram

I have been a loyal customer of McAlpine Ford for many years. Much of this is owing to the fast and diligent service and the attention to detail. The employees I have dealt with are friendly, courteous and have always attended to my vehicle needs with a smile. I would happily recommend the McAlpine Ford team to anyone looking to purchase or service their vehicle.

Robert Harvey

Great Dealership! Put our snows on today and our rims have different lug nuts requiring a different size socket which we provided. When we picked up the vehicle I noticed the socket wasn't in the box with the lug nuts and went in to inquire. They stated it was in the glove box and came out to the vehicle - there it was, but as the advisor was walking away he asked if we kept in the car to which I replied no and then explained we should in case of a flat tire - they were right but it never crossed our mind. That is service and carrying! Our vehicle also had plate covers from another dealership - Marcy asked if they could replace them with ones from their dealership - very smart! McAlpine does all our service and they do a great job so of course we want to support them, but good on Marcy to notice this - the dealership is good because they have good people!

Beth Merrington

I highly recommend McAlpine Ford dealership in Aurora. The staff were amazing. Nathan was very professional, courteous and attentive. He took the time to address any issues that I had. He was definitely one of the reasons that I purchased a car from McAlpine Ford. Awesome dealership!

Viktor Glushkov

I was pleasantly surprised that my F 150 had been taken for service without scheduling an appointment. This dealership *keeps the word" - service manager granted me the previously quoted (in e-mail 2 months ago) price when the price given at service desk was much higher. The service was quick. Keep up the good work! The only one thing I would like to suggest is that it would be nice to see the names and titles on their uniform.

Dave Tran

Very friendly, very good service, Thank you all for your help, especially Rex and Jason.

Allen MacDonald

Buying a new vehicle talk to Jason Thorne.

Herb Radtke

Terry and Tony are amazing to work with and we absolutely love our new 2020 Platinum Explorer! Our Friends and family always buy our vehicles thru them! Top customer service from them too! Herb and a Grace Radtke

Integrated Design

Exceptional service and very receptive to working with your concerns. My company leased a new 2022 F-150 Lariat 3.5 L Powerboost. Rex at McAlpine and their sales team are great to work with.

Scott Fraser

Tried to get some warranty work done at another dealer and they couldn't be less help if they tried. Called these guys, had the car in within 2 day, did exactly what was needed and shared tips to ensure it didn't happen again. These guys understand the meaning of Customer Service. Can't say the same for other local Ford dealership.

Anirudh Mukundan

Extremely poor service. They took 1 month to get back to several voicemails we left, not once did they pick up. When they finally got back to us they said they didn’t know what was wrong with our car (it was making loud clicking noises) and …

Anthony D

Fantastic sales and service teams. A pleasure to have my vehicles serviced here

Bonnie Weston

Rex Tsang is the salesman we dealt with when deciding on a new vehicle purchase and he was amazing to deal with. Knowledgeable about the vehicle we decided on and able to answer all of our questions. Excellent, respectful staff experiences all around.

Michael Beam

Extremely happy with the purchase of my Ford truck. Jill was great to deal with; professional, helpful, and honest. She went out of her way to make sure we had a great and hassle free purchase experience. The showroom is clean, comfortable and inviting, and the staff made us feel valued and welcome. We will definitely purchase our next vehicle from Jill and I can confidently recommend McApline Ford.

Tim Jones

Always satisfied when I have my Escape serviced at McAlpine's. Recently had a low tire pressure alert - took the car in, they took it right away, found a nail in the tire and fixed while I waited. Facility was clean and adapted to COVID regulations so I felt safe waiting. Thanks to the service team!

Jacob

Dave at the parts desk is the man ???? won't buy my parts anywhere else

Voula Kalogeras

Wanted to Thank Branden and Rex from Alpine Lincoln Ford for making buying a car so easy. They promptly answered all emails had paperwork all ready upon my arrival and handed me the keys to my new Linvoln Corsair. Thank you so much guys...

Matthew De Bono

Rex and the McAlpine team are fantastic ! I factory ordered a vehicle from McAlpine and Rex was consistently and accurately updating me as to what stage of production my vehicle was at and when I could expect it to arrive. McAlpine treats every customer like a VIP, offering coffee and water to customers and their family as they guide you through the purchasing process. I would definitely recommend purchasing a Ford from McAlpine.

Lauren McIntosh

Had a great experience with McAlpine Ford - Christina was extremely helpful from day one and through the entire process! I love my new car, and would definitely use McAlpine and Christina in the future. Thanks so much for all the help!

salvatore Marticelli

I have leased a 2021 Lincoln Corsair, I was going to purchase one a few years back but other things took place, the salesman Rex at McAlpine was very helpful took his time and made me feel comfortable with all my decisions. This year August 2021 I was in the market for a Lincoln Corsair after doing some research, do I called McAlpine and ask specifically for Rex because he was very helpful a few years ago and in 2021 his kindness and helping decide on my Lincoln Corsair. I want to thank Rex and the rest of the team at McAlpine for making me feel comfortable. If could give Rex a higher star I would. Thank you Rex.

Steve Cook

They go out of their way to find the best deal possible. They always treat you with respect!Even after they they make you feel like one of the family always nice and respectful!

Joanne Stronge

Professional and Courteous Service!!

Ross Magnaldo

Had an excellent experience with McAlpine when I purchased a new Lincoln Aviator. Highly recommend them for anyone looking for a Lincoln.

Owais Khalid

I have bought 5 Ford vehicles in the last 15 years. 3 of them from this dealership. I was not expecting the kind of after sales service I received. After purchasing the lastest Ford Edge I noticed that the brakes were making a loud noise and the steering wheel was also vibrating when braking. I spoke to the salesperson who recommended that I bring in the vehicle so that they can check. I did and after test driving it they said that there is something wrong and they need the car for a day. I requested a loaner car and the earliest they had one available was in 20 days. I told them that the car is brand new and it should not take them so long to arrange a loaner car. But, they said that is the earliest possible date. They also told me to check the weather one day before the appointment date and if it is supposed to rain that day then I should call them to reschedule the appointment as they cannot replicate the issue if it is raining. Unfortunately, it was going to rain that day. I called and they rescheduled for 8 days later. Again, they asked me to check the weather and if it going to rain then to call them a day earlier. Unfortunately, once again it was supposed to rain. So, I called and left a message for the service department to call me to reschedule the appointment. It has been 3 days now and nobody has called me. These guys have done 3 things wrong: 1) It should not have taken them so long to get a loaner car considering I had a problem with virtually a brand new car. 2) It should not have been my job to check the weather and inform them. It should have been the other way around. 3) Rescheduling due to rain should not take another 8 days. Now, I have given up on them and have decided never to buy from McAlpine Ford again.

RM CPA CA

Great customer service, found and fixed my vehicle issues.

Farhad Fmolky

I have been there a few time. Bought my lincoln mkc from this location. Loved the experience working with Rooman. And most important, everytime I went there for oil change, and warranty service they are good.

I Tugbang

This store is top notch! Hassle free and seamless truck buying experience. I highly recommend McAlpine to my family and friends. Please, if you need a Ford, go see Terry or Tony... say Ian sent you... they will make it work to whatever will suit your needs...5 stars!!

Nur Abdi

September 2020 bought 2020 Demo Explorer platinum the looked beautiful only had 13,000km After one week of picking the car muffler Making a noise took to them , they say parts not available yet but we’re going place an order from at moment nothing wrong keep driving and after two weeks still waiting the parts transmission started making noise took to them they say nothing wrong, in November 2020 I have received recall note from Ford my explorer might be some 2020 explorer to have defect I should take to Ford dealer, I have called them to book an appointment one the service rep that I explain what I have been complaining before I have received recall notice, he told me that no appointment is available only if can bring after 10 days and I have insisted I should bring the car immediately he started intimidating me that he would not give me a loaner car if I bring that November day, Took another day they fixed muffler they said they let me know about recall issue later I should keep driving at time nothing wrong with the car, Saturday Evening December 19 tried to take my car for grocery but the car could not start called Ford roadside assistance which they sent towing gas ok but would not start tower called for assistance after that the Car started.December 21 called the dealership and they kept till the end of January 2021 after that nothing was fixed and I give it up this brand and the dealership Before this much issue I have complained to sales manager ( Tony ) that I have over paid for the car he said that he make it right that he will compensate for the hassle from dealer and Ford company which they never did.I paid the for car over $60,000. Eventually I have to take loss which I have traded to a Nissan in March 2021. I will never go to this Ford dealership or buy Ford brand thanks to Tony and Roman.

Sandra Bosma

Friendly staff , excellent service

Dan Jill

My experience in here is not bad. Just waiting time a bit long.

Jim

Fantastic service. Outstanding staff - very patient and understanding. They explained everything and no surprises!

Eran Lazarovich

Recently purchased a F250 from McAlpine. Rex is very detailed, knowledgeable, friendly and made the purchase process very easy and seamless. The dealership is great and will get my future business for sure.

Joe Lee

Sales staff is really friendly, not pushy like some of the other dealerships I've been too. Will definitely go back when I'm ready to get a new vehicle.

Gary Fineberg

Nate Sinclair was very professional and new what vehicle would work for me. I have been with Ford for many years and hope to continue.

John Armstrong

Service department is superb. Don takes the time to understand the issues I am experiencing with my car. He proposes the most valuable options to fix such issues. Car is fixed in a timely manner with a phone call as soon as the car is ready for pick up. All in all, Don is very professional and knowledgeable. He is the reason I deal with McAlpine, as I used to deal with Don at Twin Hills.

Dana Ilias

Very pleased with the Sales Department at McAlpine Ford. Danielle MacLeod was AMAZING from start to finish. My fiancé and I went in looking to downsize and save some money and needless to say Danielle helped us achieve that goal. She went over every detail, answered every inquiry we had, was very professional, and had outstanding Customer Service skills. If you’re looking for a Ford, I highly recommend speaking with Danielle MacLeod and McAlpine Ford! Thank you again!

Erik Clayton

Great dealership!!Great people!!

michael zelasko

I Would highly recommend McAlpine Ford for all your service needs. They make you feel comfortable with all the safety protocols they have in place for the employees and the protection of their customers.

Katie Watkowski

I just purchased a new Explorer and I cannot thank Jason Thorne from McAlpine Ford enough for all of his help! He was so patient with me, answering every question I had. I never felt any pressure from him, which was so different from the other dealerships I visited while shopping around for a new SUV. Highly recommend this team. THANK YOU, THANK YOU!!

Esther Premoli

I left my car in the afternoon and the next day it was ready the guy who attends to do the repairs is very kind, as always excellent service and customer service.

Eric Fard

Marcy and Roman are very friendly and professional We are very happy with their customer service and we are recommending our friends and family

Joey Conway

I love this dealership and the staff are amazing. I will be a mcalpine Ford customer for life

John Park

Poor customer service. Called 2 times and had to leave messages but no one called me back for many hours, called again and complained to receptionist, finally I got someone who is not very friendly, and asked my phone number and said he will call back. But I didn't get any call from him. So bad ????. I'll try another dealer.????????????

Norman May

I have been a client with McAlpine Ford Lincoln for almost 30 yrs and I find that I have always been well taken care of , Peter Watkins ,Rory and the rest of the staff are very polite and thier experience and expertise,service is second to none, i wouldn't take my vehicle any were else .Thanks for the great service!

Ilia Chliapnikov

I have leased 4 vehicles from McAlpine. This place is giving you a totally different sales experience - much friendlier and family like atmosphere than any other Ford dealer I visited. Marcie in service is awesome - going above and beyond to satisfy customers and Roman in sales just works out an offer you just can’t refuse! If you are on the market for Ford / Lincoln product drive up to aurora and check it out for yourself.

Mike Jonathan

You buy a truck, they hype you up but once you sign everything you are on your own. They talk down to you, they will spit in your face and worst of all, they make it seem like its your fault

Paulo Carvalho

I've been dealing with the McAlpine service team for a few years with my 2018 F150. Now I had the unique experience of ordering a 2021 model with Christina. Her energy and passion are contagious. Jason is excellent and thorough and made the paperwork a piece of cake.

Tony Cusimano

Excellent service by Andy Brooks and his colleagues. Andy provided great information in helping make a decision on the appropriate selections and upgrades on purchasing our 2021 F150 - XLT. The staff are friendly and helpful. Enjoyed my experience with McAlpine Ford and would not hesitate to refer family and friends to consider them for your next vehicle. Stay Safe. Stay Healthy.

jungle

I'm in the market for a 2017 Ford F-150 XLT supercrew and figured to try McAlpine since it was the closest Ford dealership and have fairly good reviews. Before buying anything, I spend a lot of time researching on the internet and this time ain't different and I had just purchased another vehicle a few months ago, so you may say I'm not a rookie. I have to say it was a total waste of my time, going there to meet the salesperson Peter Munger. He said he only had two 2017 XLT supercrew, with a lot of options, in stock and the better option is to get a 2018 instead because of the 0% financing. He brought a big binder and started to go through the pages, looking at the options and prices, while there was a computer and monitor on his desk. He went through all the prices, numbers which having anything written or even shown anything on the monitor. I just did a quick google and showed him some examples of what I can get at a better price that he was talking about. He immediately said he won't be able to match it and we parted ways. So what I have done is build and find a 2017 SLT Supercrew on ford.ca and requested a quote and I have received on the road prices, all in the comfort of my home. BTW, I did not choose McAlpine in the available list of dealerships to send me an internet quote because the only have 2 in stock and they cannot get any from other dealerships who have them in stock... :)

Mike K

Great Quicklane service during COVID-19. The drop-off was contactless during the height of the pandemic. Contacted me about necessary repair which was helpful. I can’t really review the dealership sales staff as I had no contact with them. Overall Ford dealership are much better at dealing with customers than Ford Canada head office!

Wayne H

Very professionally and easy to deal with. Andy was very helpful, he went over and beyond.

Mike R

Mcalpine were amazing. Fast. Service is. Very knowledgeable staff. Wilk take my F150 there for anything and everything it needs. Guys there are fantastic. Very highly recommended. I live in keswick and drive to Aurora just to go to mcalpine

Keith Rowland

Knowledgeable sales person. (Christina), good listener, attentive to my needs/desire and laser-focused on providing satisfaction. A good experience.

Corby Saltzman

I had major issues with my 2020 Ford Explorer and it seemed like nobody could help as Ford was facing their own issues with Covid-19 - After taking my concerns to Ford's HQ, I received a call that day from Pete Watkins, Fixed Operations Manager @McApline Ford. He went above and beyond for me. He was empathetic to my situation and incredibly communicative. He seemed to move mountains in order to fix my situation and make things right. He provided a luxurious loaner as my car was going to be worked on for 3-4 days. When i picked it up, not only was it fixed, it was completely detailed too! I cannot thank Pete and his team enough for making this right and giving me back the confidence in the brand. What was equally impressive, i bought this car almost 8 months ago and the sales rep I dealt with, Nathan Sinclair came right up to me as if I bought the car yesterday and asked how things were. 8 months later, knowing who i was and remembering my name, even with my mask on, solidified the fact that I am now a customer forever!! thank you Pete and Nathan. McAlpine Ford IS the real deal and highly recommend this dealership!! GREAT JOB!!

geoff stubbings

Excellent Service, they took my car in for service right after the initial consultation, the part required was in stock and was back on the road in less than an hour. Thanks for making my visit with you so quick, easy and stress free

Kevin Galicia

Horrible why follow up, when you scammed me.

Ken Liu

Very nice experience with this dealership. Christina is very nice and professional, kept us informed every step of the way. Jason is very good to help us arranged the finance. And the two gentleman in the part department are very friendly. Highly recommended this dealership

Jon Lieberman

Just took delivery of my 8th vehicle from McAlpine over 20 years. As always, I was given a great experience by Ernie, Tony and Jason. This is a great dealership and I would highly recommend them.

David

The guys at the service desk were really friendly my oil change was done really fast. So overall a great experience the only thing I would recommend them do clean off any oil they've me have dripped on top of my engine cover. I recommend McAlpine Ford.

Jill Becker Sarazin

Purchased our new Ford at McAlpine and received a great client experience with Nathan. It was a great, seamless experience start to finish. Nathan listened to our needs and worked very hard to exceed our expectations.

Michael McCallion

Excellent service. Took care of all my needs.

Hamed Fal

Me and my son went to this place with no previous relation and yet they treated us like they knew us for ages. Very friendly and helpful. We worked with Christina and she was absolutely amazing. I must mention Tony as well. He is the manager and together with Christina they made us very happy. Thank you McAlpine:)

Maxim Panchenko

I really like the cars, but please stop calling me to buy more cars and other products

Sue Mulveney

Great dealership that is very reliable and friendly. I've gone through multiple cars with this location specifically for around 25 years. Everyone from Rex in sales to Marcy in service to Jason in fastlane are all fantastic. I would highly recommend this location to anyone looking to buy a vehicle. Keep up the good work!

Paul Ruytenbeek

Excellent Service, attention to detail and they know how to look after their customers. I would rather wait a week to get my car into McAlpine than go somewhere else.

Ronya Sofroniou

I went to McAlpine not thinking I would find a vehicle within my budget but to my pleasant surprise Andrew found me the perfect SUV after being so overwhelmed at a variety of dealerships! I can't say enough good things about Andrew....he was professional, knowledgeable and went over and above to help me find a vehicle that i liked and within my budget. He made the whole process of buying and financing a vehicle painless, more enjoyable than stressful. I would give Andrew and the dealership a 10+++! Thank you so much and I'm definitely going to refer family and friends to this dealership!

Denise Lag

This dealership takes great care of my family and I every time our vehicles are serviced at the dealership!

Pauline Galoustian

Absolutely phenomenal service. I used the Quick Lane Newmarket service. They gave me actual options! I had a popped tire and walked in to fix it in the back. These guys suggested a place where I could instantly get cheap tires and then replaced it all in under an hour for 35 bucks.

Joel Berger

Took my daughter's car in for an oil change and got great service!

Nico Alcalde

Amateur mechanics, couldn't diagnose a flat tire.

Ken Buckley

The service department here are great to work with. I found them to be very efficient and customer oriented A pleasure to deal with

Joe McLean

Did what they said they would in a timely manor. Communication is very important to me and they absolutely are good at it.

Ronald Bogart

Great experience. Sales staff was terrific and purchase of our new Lincoln Nautilus was efficient and thorough.

Melissa Morris

Very nice place. Don is awesome in the service area.

ROBYN SHARPE

Amazing service, fast and friendly as always. Worth the drive from anywhere to McAlpine!

Jeff Hodgkinson

Great service. Don was a pleasure to work with

Mike

I recently took our two vehicles in for general service and tire change over. The Covid procedures were easy to follow and we'll organized, it did not take any more of my time than a normal visit. The service rep was helpful and had my vehicles completed within the schedule he estimated. All round good experience.

Aaron Chen

Excellent service. They were able to identify my issue, called me to explain what needs to be done and fix the problem on the same day. Highly recommend.

Jeff Lueloff

The team at McAlpine always work hard to ensure my needs are met. I recently purchased a new vehicle and overall, the experience was fantastic. I fully intend for this to be a long term relationship!

Josephine Greig

Brendan was amazing! His customer service is outstanding. This young man restored my faith in customer service - great find McAlpine Ford !

Gayle Middleton

Very pleased with the service on my 2014 Ford Fusion this week from McAlpine Ford in Aurora. It feels like a new car!

N. Tope

Always excellent service at McAlpine - highly recommend them! Sales team is fantastic - ask for Nathan Sinclair - he'll set you up with a great deal and very happy to answer any questions! Service team is great too (thankful shout out to Alex for explaining the parking quirk on my truck! ????) Great team at McAlpine - head there if you're in the market for Ford/Lincoln!

A S

Set up a recall repair for my mother. She had to take the day off work as well as find a ride to and from only to find out the day of the parts were not available. Would of been nice if they called to say not to come before driving all the way over.

Ansar Sharin

Giving 1 star is too good for some people that work at this location....I had the best sales person when I bought my truck his name is Nathan however it was ruined when I took back It for service. Bought brand new truck 5 months ago Had some technical problem took it back to check ... after 3 days I call to find out ...I was put on hold and then I was told “we can’t figure out what is wrong with the truck ..next day a lady by the name of Marcy Gollan call me told me they found some physics damage under the hood That can’t be a warranty issue so you are on you own, apparently they couldn’t see that all day when they try to diagnose the problem..it didn’t sound right so I ask to speak to manager they pass the phone to peter Watkins and I hope that is his real name, I don’t think they would give me the right name anyway his customer service attitude was like oh my god !! Really ?? he offer out right you can come and take your truck some where else ..ask him why couldn’t they see the physical damages the first day ??? “The technician lie to you we didn’t see your Car till this morning “ Wow ... Wonder if the technician lied or he is lying. What ever the case is I went to pick up my truck the lady I mention was very rude and didn’t want to talk as If she owns the dealership. By the way ask for General manager twice I was told he is not around. I will try to have service some where else but definitely will not go there again or recommend it to anyone ..

Paul Phillips

We always get great service at McAlpine Ford. Everyone is friendly and goes out of their way to help. Peter, Alex and Andrew made the prcoess so easy. We have purchased all of our vehicles from McAlpine Ford Lincoln for over 20 years and we keep coming back because they provide an excellent customer experience whether buying a vehicle or having one serviced.

Anton Karunakaran

As always, received exceptional service in Quick Lane. Thank you.

Daryn Jeffries

Great service. Did everything I needed exceptionally quickly.

Shereen Martin

Attentive service personnel and extensive follow up.

RIchard W

They treat you nice and appreciate your business.

Hudson

Great place to buy a vehicle! Don Dupuis in service was very professional and helpful. Keep up the good work!

Soroush Keshavari

Excellent service and very professional.

Jesse Salerno

Terry and Jason were class. 30 mins later and I was driving home in my new f150

SKINDER Haile

I want to dealership particular truck ( but truck sold )I ended up getting another truck the help of ANDEY he is a great patient listen to me what I am looking for he did exactly what he had to do and I met Jason from account manager all of them you’re great thank you for your patience to listen to me keep up the good job hopefully look forward to see you guys again and I’m waiting my truck get ready thank you again.

Diana McKeen

I was reluctant to take my car in because of covid. After seeing how organized they were and the precautions they took to make me feel safe, not to mention how helpful they were, I will be coming back for sure.

Were Platz

I’ll do this when I see my truck once it’s finished !

Tom P

Great service from McAlpine and the entire service team! Highly recommend to anyone with, or looking to purchase a Ford product!!

Frank North

Awesome sales girl, she came up with an option that avoided a lengthy wait for a factory order Thanks Cristina

Kevin Logan

Love the pick up and delivery of my MKX, such a convenient option. This time the loaner was a brand new loaded Lincoln. Never had an issue with McAlpine, the service has been top shelf.

Valerie Fox

We ordered a set of keys and fob for our truck . And never bother to call us to let us know the keys were there . Had to go there and find out for ourself.

Aimee Vachon Jankowski

AMAZING SERVICE AND STAFF!

Nino Moscuzza

As a loyal client of Mcalpine Ford of 3 trucks. Tony Pellicci and his staff went over and beyond there service. All and all an easy experience and it exceeded our expectations. I would highly recommend them. ????????????????????????

Samantha Kiefer

Great fast service! Amazing staff.

Anne-Marie Gabrini

Great experience! Rex Tsang our Sales Associate was amazing from day 1. He never made us feel pressured and was super responsive any time we had questions. We love our new truck and would definitely use Ford McAlpine again.

Sherrie Amiri

From the moment we stepped in, we knew we were in the right place. McAlpine Ford delivered a friendly approach and made sure to accommodate us in every way they could. Nathan is truly a stand up guy who stayed professional during difficult conversations due to Covid-19 delays in us getting our beautiful F-150. The manager Tony is also honest and true to his word. This dealership cares about their customers and I'm happy to say I am one of them. I look forward to continuing to be a customer for many years to come. Thanks

David Breedon

I have been along time Customer of McAlpine since moving to Aurora 1995. I have always have had great experience with the whole dealership. People come and go but as a whole they are always friendly and help. I decided to get my snow tires out on my F150. Of course I bought used tires and rims. So needed new sensors. I went and saw the team at Quick Lane. They are a walk in But called and asked what time was best. I was told come after 2. So I did. They took it in right away. Did it all. Replaced the sensors. Balanced tires and installed them. Gave me a deal and I also had the oil changed. Always have had good service from the group on the right side of the building. Peter Sawyer. Your new leader for Quick Lane is top shelf! Regards David

Jessy Alam

If you need anything, Andy Brooks is your guy. He is a truly upstanding individual with integrity and we have purchased several of our vehicles from him. Thumbs up!

Stephen Salzmann

Recently purchased a Ford Escape and worked with Rex. He was a complete professional and provided exceptional service. He answered all of my questions incredibly quickly and helped make sure my experience was efficient and pressure free. The service department, while busy, still made the time to make sure I was taken care of. Definitely coming back with any future purchases!

Ian MacMillan

Last service visit was excellent. Really appreciate our car being picked up with a loner left for our use since we do not live in the town of the dealership.

Jonathan Budd

Very courteous. Did exactly what I needed in a comfortable relaxed environment.

Patricia Andraos

It’s such a pleasure working with Don whenever I need to have my vehicle serviced. He is friendly, courteous, and communicates with you along the way to ensure you are aware of what is going on and the timing. I am also appreciative of the shuttle service.

robert Skelly

We arrived at McAlpine Ford from out of town with serious car trouble, late on a Friday afternoon, and were greeted by Service Manager Don Dupuis. Don got our car in right away, had it checked out by a technician, corrected the problem, and had us on our way in less than an hour. Don even called us on Monday morning to see if everything was still alright, and it was. We were treated to outstanding customer service by Don and the staff at McAlpine Ford. Ford owners in Aurora are fortunate to have such a great dealership. Thanks Don for a worry-free weekend! Rob and Christine Skelly, Sudbury

Margaret Miklas

I have brought all my Ford vehicles to McAlpine and have received nothing but exceptional and friendly service. As a senior citizen they have always been accommodating to me and going above and beyond to ensure my vehicle is maintained efficiently. THANK YOU Marcy and Peter. Being a loyal customer for 20+ years speaks for itself!

Jk

Would give a 5 star, everything was great except the interior of my car a dirty hand prints all over it and my bottom door jam had boot and grease marks. Other than that exceptional service

Holly Windle

I am a repeat customer. Vehicle # 6 from these guys....Best dealership ever! Nathan in sales is always amazing and Andrew in finance makes the paperwork and transition seamless. They work hard for you, especially when you are as picky as I am!! Happy happy customer !

John Arrabito

I purchased my first Lincoln vehicle at McAlpine Ford Lincoln Sales after owning Cadillacs for the past 20 years. Our sales rep, Rex Tsang, was extremely helpful and made the sales process feel like a walk in the park and he got us a great deal!

Lloyd Marsden

Took my explorer in for a service/oil change everything was pretty smooth, took around 2 hours in total, nice man dropped me off and picked me up via shuttle service. Next day after driving to a store my check engine light came on, not had any issues previous to the service/oil change. I call and I manage to get in first thing the next day. I show up and explain the problem and the service guy tells me I'll have to pay $142 for a diagnostic, that was met with a pretty annoyed response which I think prompted the guy to re-think and he said he would have the mechanic take a look at it. I sat tight for an hour until I was told my car was ready and that it was caused by the oil cap being loose. I appreciate not getting charged for something that seemed like your fault, but the lack of apology and wasted time and a delayed trip makes me pretty angry and reluctant to visit again.

David Weston

I brought my Ford Escape in for a regular maintenance last week. Drop off was done very easily, checked in, adhering to all the health protocols. Received a call later the car was ready, and picked up my car in minutes. No problems at all. Very friendly and efficient service department. Will take my car here now for my regular servicing needs as its nice and local.

David Mendelson

Non contact service, very safe. Reasonable price, done on time. Recommend!

Dylan Thompson

Excellent communication with Christina, she was able to get me into an incoming dealer ordered Maverick before its delivery. Jason was both quick and efficient in setting up the finance paperwork, definitely appreciate not being pushed into extras. Delivery went through without any issue and was out in record time. Highly recommend everyone at McAlpine after this purchase. Cheers.

Scott

Great experience with the team at McAlpine. Professional, experienced, patient, and accommodating. Jessica, Andrew, and Roman made the purchase cost efficient and an easy process. Very awesome team! I will definitely be buying my next car here!

Aka Wolfy

As life goes on, there are subtle yet important decisions one has to make to improve the quality of being. McAlpine Ford is right there with us when having to make those very choices. Thank you ALL for making our lives a much better place with our new Ford Explorer, it’s always a delight working with your team. To Tony, Rex and most of all Gabe couldn’t do it without you mate! Let’s keep the drive Alive!! Cheers, from AARZ. Aka Wolfy … All the best guys!

Linda Welch

Excellent service department and great artwork by local artists! Makes it enjoyable to wait.

Dallas McAlpine

We go to McAlpine Ford Quick Lane (no relation) for all of our vehicles! They have impeccable service and do a great job. I never feel pressured to do any additional services, but they are very informative and knowledgeable when something does come up. Highly recommended.

Greg Lane

I just bought a car from mcalpine and I must say the customer service is excellent. Andy was one of the best sales people I have had the pleasure of meeting. Great price for a new car and awesome warranty. I would highly recommend this dealership!! Thanks again guys!

Sarah I

Thank you so much Don for your wonderful service here at McAlpine. New to the Aurora/Newmarket area you have convinced me to get all my service at McAlpine. Although my Ford Escape was in for repair & due to Covid the part was unavoidably detained for a while you always kept me in the loop as well as made me laugh. You’re so personable & always made me feel comfortable. Superb customer service.

roland skinner

The visit and service at quick lane McAlpine has always been outstanding The recent visit was no exception Thanks Brandon and crew

C Frank

Great service department! Don was great, helping to get all my truck issues resolved.

Nicco601

Tried to go in and get a price on a truck in there lot. Told me I had to make a appointment. I said all I want is a price there is no window sticker. Waited 15 minutes. Then the secretary printed put a tiny version of the window sticker that was so faded I couldn't read it. Guess your making enough money you don't need my business. All I wanted to do was buy the truck on the lot.

Jacqueline Aldridge

Summer Tires installed and Maintenance... always happy with the service at Quick Lane... Thank you Brandon...

Chris Cleary

Professional, knowledgeable and swift service. Thank you McAlpine Ford!

lisa d

Great service

Smith Rj

Excellent! Friendly and professional. They go out of their way to help you. Will definitely go back there. Free carwash voucher is a really nice touch.

REZA TOGHRAEE

I just bought my 2021 Navigator from Armin it’s one of the best dealerships I have ever been to Profesional and friendly staff

Jeffrey Martin

First time for service at McAlpine Ford. I found them to be very professional and extremely helpful. They will definitely be my goto place for service.

Harris

Me and my family have bought 3 cars at McAlpine they have great service and upfront honest sales. I always recommend them and will keep going back!

Jamal Marji

Staff was very professional and courteous, they took the time to explain the whole process to me and made sure I fully understood some of the features of my new SUV, before I drove it off the lot!

Gary Carr

Horrible, RUN don't walk , Horrible service

Peter Buckley

Great service from the team at McAlpine. Great place to buy a truck! Thanks McAlpine. And thanks Rex Tsang for your great service and attention to detail. Your whole team is great!

Stephen Doyle

Service went over and above