Reviews of Maranello BMW (Rent Cars)

Sky Noni

Stay away! Worst experience i have ever had with any motorcycle dealer. Can't believe the service level. They are horrible! They will never call you back. You sit there and order parts and all they guys do it trash talk other shops and dealers.

Christopher Picken

brought my 2008 M3 in for a diagnosis on a clicking noise I was having. dealt with Brad and couldn't of been happier. I got the sense Brad is a true car enthusiast and was very knowledgable when speaking to me. figured out the problem using minimal shop time and got the fix done. very satisfied with the customer service I received.

Pamela Celseti

Excellent service throughout, Maranello BMW honestly has the best staff, the best management, excellent service and I definitely have loved working with them. Love my new car, loved the experience truly made it special. Thank you Maranello BMW. Huge thank you to Kate and Walter!!

Y Yan

I went for an oil change and the service man recommended me to do a coolant change for $199 since my car just over four years, while after I back to my home, I found the OWNERS MANUAL of my car says “the engine coolant has a long-term rating and does not need to be changed except for system repairs.”Fortunately, I didn’t do the coolant change and only bought a bottle coolant for $30. Probably they think they are more professional than the BMW official

Phyllis Wang

Did a lease transfer at this deal ship. They charged $1,400 transfer fee, but not even check the vehicle, or remind customer to check it. When I found the car manual is missing, they said sorry you must have it when return this vehicle. What kind of service is that?!!!

L H

Leo is very knowledgeable and made my experience smooth and comfortable. I would recommend him to anyone looking especially for a performance BMW, he knows his stuff!

Yuriy Li

Very impressed with the service I received from Mike Nicastro at Maranello BMW. It was one of the main reasons why I decided to deal with this particular dealership. Mike demonstrated exceptional professionalism and excellent customer skills. I had seen a lot of sales consultants before, however, with Mike, it felt like he genuinely cared about me and my needs. Throughout the deal making process, Mike worked extremely hard to give me an offer that suited me best. Even though I had a couple of other options at other dealerships, I came back to Maranello BMW, because of Mike.

Brian Schneidman

Just picked up my new BMW X3 and John Pavunkovic is the man to call for a BMW. John made the whole process simple, transparent and fast. He looked after everything very capably and professionally. I have got 7 cars from John and would not use anyone else.

sherry shaikh

Calvin is a great sales rep, he know the industry in and out. I would highly recommend dealing with him as your sales rep. Thank you for your time today, it was great talking to you! Anything with service deal with Peter hes a great service rep! Got my m performance exhaust installed last month and everything went smooth. Overall Maranello is the best BMW dealership and would recommend all my friends and family to go here.

Maraz Rahman

Literally the worst dealership I have ever dealt with. If I could give them 0 stars I would. I ordered things from them and was not told when they arrived. I had to call multiple times to finally get to a person who was able to help. When I went to pick up the stuff they told he I was undercharged/didn't pay for my order even though I had the proof of payment with me. After 45 minutes of back and forth we're the reps insisted that I never paid they finally got someone who knew what they were doing. That person told me that I was actually over charged the first time. Never dealt with such terrible service in my life.

Nathan J

We bought a car from Rick, and also got a gift from him. he is really polite and patient. Hope to see him next time :-)

BP

Yusuf sold me my vehicle. He’s wonderfully professional. He will sell me my next BMW. Service department is exceptional too. Andre is fantastic. Deserves a raise. He treated me well when I brought in the vehicle.

Marco Gismondi

This is my 2nd review about Maranello (see below for original post from last year). Again, I'm compelled to let everyone know attentive and understanding this dealership is, and truly made me feel like more than just a customer. Dealing with Andre (again) and his service team, made me feel like part of the family. I was in and out in less than 20 min and have my X3 back in less than 24hrs. While I waited for the repair, they had no issue giving me a loaner car so I can continue with my day. Andre made the entire process stress-free and that's why I keep coming back. (previous post from Oct 2017) I had the pleasure of dealing with Maranello BMW today and specifically Andre Baifore the assistant service manager. All I can say is his professionalism and willing to walk me through the details, made this process very easy for me. I will be 100% referring my friends and family. Thank you Maranello and especially Andre!

Michael Fthenos

I'm usually not a big fan of dealerships and car sales people. However JP at Marenello BMW is a gem. He knows his stuff, was able to answer literally every question we had about the cars we were shopping, and he never pressured us or made us feel uncomfortable during the process of buying our new X3. In fact, he suggested we wait a bit to get a 2019 model outfitted exactly the way we wanted it. Price negotiations were honest and fair. No back and forth between 'managers' - just a genuine discussion and negotiation where I felt we both 'won'. Delivery was superb. Everything was ready on time and JP went through every facet of the vehicle. The car was programmed for delivery and JP also added a few extra bonuses to make the entire process feel special. Highest rating! Buy your BMW from JP!

nick battista

I just had my vehicle first oil change. My expectations and experience was just fantastic from drive in to drive out. The service REP Robert was quick and well versed and I can see very experienced. He did a great job to tending to my needs with not only oil change but coffee and water while I waited. I am completely satisfied with today's service. Thanks Robert.

Jap Aulakh

Rude people in Service..took my car in with one engine light..got it repaired and brought the car back.the light was back the same day so I took the car back..and instead of repairing my car they completely made it stop working. You don't expect to pay $11,000 on car service..only to have it stop working. Workers tried to avoid having to speak with me..in the end I had spent so much money that I could have put towards a new vehicle if there was really a problem they could not fix..clearly the staff in service is untrained if they could not determine what was wrong with the car..and messed around with random things that completely made the car not even go into drive. Repeatedly found myself being lied to by the service manager about what was wrong..he said one thing then switched it up and said something else. Never again will I ever go to this dealership or even recommend it to anyone. HORRIBLE. Also, not to mention I was looking at some of their cars while there and when I started one..an engine light was already on in this vehicle..they don't sell properly functioning vehicles..how can a car at a dealership on sale with a engine light already visible..

Jasmit Pawar

Honestly, I got nothing but good things to say about this dealership, if your in the market for a BMW don’t waste your time and go to another dealer as it might just leave you with a bad taste in your mouth. I cannot express how well and professional the team at Maranello is! Kate helped me find my perfect BMW, absolutely great sales rep and a genuine human being. Kate went above and beyond my expectations and ensured the whole process went as smooth as possible. I had just received my graduation email the day I went in and Kate did an outstanding job personalizing and ensuring a great experience! Even after making the sale you can tell they really care for their customers, this is why they have earned my loyalty, even though there are other BMW dealerships closer to me. So a big thank you to Kate, Russ and the rest of the Maranello team! I Absolutely love my car and I highly recommend anyone in the market to check them out!

VipManisha Sharma

It would be my pleasure to share this feedback on Jonathan Tam as a BMW customer at Maranello BMW, he’s amazing, and I feel VERY fortunate to have him as our BMW sales rep. He is totally different from the other typically sales rep that I dealt in the past, he, who gave a different positive direction to our thinking about BMW cars which were almost on the verge of halting our decision to buy another BMW, as we already have X3. He is professional, highly motivated, very qualified who has been due diligently providing the excellent customer services to us ever since we met him. His prompt responses and always readily available to help in all sales / technical questions / concerns we have, it was greatly appreciated. Jonathan takes the ownership of the task when I discuss with him and goes above and beyond by introducing the other service team who can answer or cater our needs, his professionalism, high moral and a truly helping nature are top-notch, and his customer service is impeccable. Jonathan is the most customer-friendly and effective person in the retailed industry that I’ve ever came across with. Having had the chance to deal with a few people within retailed industry, especially in the car dealership, I’d mark him as a he’s a high potential for any company and definitely an asset to Maranello. I’d fully support on behalf of my family for any reference / recommendation that necessary to make sure I stand by him in any reference and can be contacted on the following contact information.

Mishka Nizar, LLP

Don Chen was so helpful and his communication skills were awesome. He kept in touch with me during the whole time my car was in the shop and even made arrangements to accommodate to my needs. He was caring and very professional. Thanks for taking the time and making me feel like a valued customer Don!!

Juan Pablo de Olaguibel

I am giving 4 stars because there is a big discrepancy between the service that the sales guy gives vs the administrative/finance staff at the dealership. Let me start with the good things. Cray (sales) is just amazing, super knowledgeable, very friendly, honest and straight forward. No BS with him, he will guide you through the entire process and will go the extra mile to ensure that you leave with a smile. The bad side, the dealership staff. The finance team, very very disappointing, condescending, not very formal (I had an appointment and the guy decided to take the day off), it takes HOURS to get their attention just to sign papers. The dealership itself is fairly new, and it is mainly focused on cars, so don't expect to see a big inventory of motorcycle merchandise/gear. In summary, Cray is the guy if you need advice and leave with a smile and the bike you want, but be prepared to waste a few hours of your life trying to get the attention (and respect) from the dealership staff.

Andy Hind

It was a pleasure dealing with Marco on the purchase of my R1200 RT and with Cray for an orientation when I picked it up. Hoping for a similarly positive experience at my first service visit.

x Pepi

First service experience at Maranello Moto Sport. Took my Ducati in for a factory recall (side stand bolt). Walter took the time to answer some questions I had, since I just got the bike a few months ago and I'm a new rider. Mechanic noticed the chain tension was a bit off, adjusted it at no cost. I'm guessing since they noticed the chain, they also had a general look at the bike. I'm happy with my experience and will most likely consider Maranello for my 12k service. The other staff members were also very friendly.

Anar Samji

Walter was very attentive and helpful in accommodating service for our bikes. The service cost was far too expensive. Such great service delivered but we paid the price for it. Over $1500 for two 10+ year bikes is outrageous.

Chanpreet Mangera

Recently we purchased our BMW X3 from this dealership and I was really impressed by the service provided by Rome Omari. He is always reply to my messages even after a month of my purchase. He is very professional.I would recommend anyone who are looking for a BMW car to Rome and Maranello dealership. I live in Ajax and still we purchased car from Maranello BMW(Vaughan)

Dalibor Cegar

HORRIBLE SALES SERVICE!!! Went in to buy fuel stabilizer for my bike and came across a 2016 Ducati Demo that I was super interested in. Spoke to salesmen who took down all my info including my possible trade and assured me his mgr. will contact me with an offer on my trade, best price on the demo and finance options. Never heard from them for 2 months now. Father-in-law who bought his bike there happened to be in a few weeks later and told my story to one of the owners and he couldn't seem less interested in what he had to say. Being in sales myself I know see what kind of establishment this place is and wouldn't spend another $ there again...even if they were blowing all the bikes out at nothing. If interested in a Ducati GP Bikes has much better service and worth the drive.

Julian Hanoun

I was working with Jonathan Tam at Maranello BMW and I have to say in all my dealership experiences, Jonathan has set the bar high. He was amazing every step of the way. Prompt responses, great personality and 100% willing to do anything to ensure his clients are happy. He really stood out and I would recommend him for your next BMW purchase. Keep it up Jonathan and thank you for everything.

Christopher Trueman

Purchased a new 2020 BMW s1000XR here recently. Cray as always was a pleasure to deal with. He was open and forthcoming about delivery times and pricing. When they located a bike for me and I noted it had some add-ons I wouldnt have otherwise purchased, he made sure to give me an amazing deal. When it came time to pick her up Cray had my wife in stitches while I signed the paperwork. Would highly recommend for any BMW or Ducati purchase. Will review the service in a few weeks but I expect no dissapointments. Thanks Cray!

Black Belt World CANADA

Great service. Pietro is a fabulous and an asset at Dealership.

Sahir Naoom

I greatly dissatisfied with the service at BMW Maranello. It is the last time I will buy a car or order parts or even doing service at this BMW location. I will not recommended this location for any customers or friends. Today, November 13, 2019 Again, the same ignoring, I contacted the number you provided, unfortunately, the lady told me that I don't know to whom should I direct your call. Finally, I personally went to BMW Maranello location, the receptionist lady after explanation the issue again, she directed me to a salesman who is off work today . IMAGINE off duty salesman and what a perfect customer care.

kleeks

Amazing service at Maranello BMW. David sy was fantastic to work with. Excellent customer service that went above and beyond for me and my wife getting the X3 and X5. He's very detail and knowledgeable about all aspects of any bmw car which makes my purchase easy and hassle free. I highly recommend this dealership if your looking for a BMW and also referring David sy as the sale specialist. Sheldon

sahaj sidhu

If you are going to get your car serviced from this location and your Advisor is Annamaria Ramagnam be prepared to have a worst customer service experience ever. She is extremely rude and have a zero sense on how to take to the customers. This was the first time visited this location and I would never be coming back. The management of this loaction must take a strick action against her. Highly everyone not to visit this loaction....

yan ping Jiang

very bad service !!!!! I purchased a vehicle on Aug 2020, I was told there is one year warranty insurance. After couple months, the vehicle has some issue and yellow light was on, when I brought back, they said there is no warranty, the warranty is expired back on MAY 2020. I Went there try to talk to the sales, why lie to me, he is trying to find excuse. No one contacted me or explain anything to me! Very upset!!!

Ana Cruz

Franklin is a fantastic service advisor. He ensures your car is serviced on time, and all work is done properly. Always gets you the best price possible. Overall, happy with Maranello and have been for years since purchasing my car with them, and subsequent follow up appointments for car servicing have been stellar. Thank you

David

On my first visit here, Mitchell advised me to visit the second floor which I didn't know about and even gave me a guided tour around the Ducati showroom. My first service here. Excellent service by Walter, Mitchel, and Jacob that performed my oil change and tire replacement. Definitely bringing my bike back here for service

Evans Corp

Seamless vehicle sales experience with Maranello BMW. Our Sales Advisor Rick Singh (Corporate Accounts Manager) was extremely engaged and detail oriented during our sales process. The client experience from initial engagement thru to vehicle delivery was exceptional. We have also had great previous experiences with Maranello Service & Parts. Thank-you to Rick, Russ, Bart, Wilson and all of the Maranello Team.

Nirav Patel

It was an stress free and amazing experience at Maranello BMW, I was helped by Maurizio he was very helpful and professional Maranello BMW has large pre-owned vehicle inventory must check

Domenic Perri

Dave Sy and the entire pre-owned team at Maranello BMW were fantastic! I wanted to surprise my wife with a new car for our upcoming anniversary and Dave helped make sure everything went off without a hitch! If you are looking for a pre-owned BMW, make sure you stop in at Maranello, they will take good care of you and your family.

adrianne johnstone

Really great experience with Maranello for our new car. Calvin Tran was super helpful and knowledgeable, we felt we were well taken care of.

Albert Mansour

I had the pleasure of dealing with Jonathan and Judy, who helped me with my existing BMW, and were able to get me into a new BMW faster then I had expected. The service and sales department, as well as the General Manager went out of their way to ensure all my needs were looked after, and I am very satisfied with the entire experience. Thank you team Maranello!

JayT Warsh

I’ve dealt with MARANELLO BMW for a while now. I Got a 550i / 650i / M5 / M6 / M850i from them. Stefano, Leo & Rosemary are the reasons I keep doing business with this dealership. They aren’t crooks and thieves like many of the other dealerships I’ve dealt with prior, which were hungry to RIP ME OFF. Great service, great sales, 5/5. Love MARANELLO BMW. They value me & my LOYALTY. Thank You.

Jackie Chan

Quite a surprise getting the sales service from this dealership! John Z was patient, thorough and made the visit a very pleasant experience. Actually already found one and almost bought it from another BMW dealership closer to home. But John’s invitation was so sincere and that had me gone in to have a last look. I did not know him and like all stories about walking into an unknown dealership without referrals, I was skeptical to the tilt. But I found choices were ample, on-lot stocks were clean, very presentable showroom (both new and pre-owned). The whole team - sales, manager (pre-owned), finance manager, service manager was 100% synchronized, which really helped to complete the deal. Appreciate all the hard work fellas! This is, I must stress, the most pleasant purchase of the five vehicles (two new, three pre-owned) I bought in the last three years. Congrats to Maranello BMW’s owner and investors in assembling and having such a team! It was Heaven and Hell if I were asked to compare the one I almost one from and Maranello BMW. It’s worth the drive. Hope this helps anyone who came across this thread. Goodluck and Happy BMW purchasing from Maranello !

Afzal Khandker

Started off with great interactions with the internet sales coordinator Elizabeth and sales person David - prompt response and follow up. Unfortunately my experience during the negotiation was less than ideal - it seemed one of the sales managers did not have any time either for me or the sales person to hear about the deal David and I agreed on. Once I got home, I got a call from Ian, another sales manager, who took the time to hear my story and offered a deal that was exceptional. My experience since than more than exceeded my expectations. During delivery Ian made a point to meet with me and David surprised me many thoughtful BMW accessories.

Vlad Didenko

2 days in advance I called to check if they have rubber mats in stock for my 09 x5. They checked by my VIN and told me they had 3 of them. Today I came here to pick it up. I waited 30 minutes, because they were serving one customer. Finally the guy started checking for my rubber mats. During 25 minutes he was looking at different mats, not sure which ones are rubber. He searched google to see how the mats look. Finally he told me they had nothing in stock for my car. That kind of service was absolutely unexpected from a luxury cars dealership.

Lou Naumovski

On March 1st2021 I took delivery of a brand-new 2020 BMW 530i at Maranello. The entire process of purchasing the car was very quick; our sales rep Calvin Tran was highly motivated, showed real interest in what I wanted in terms of price and worked very hard with his boss Russ to make sure that I bought the vehicle. In the end, I thought that the negotiations over price ended up fair to both sides, and I was especially pleased that my trade-in was appraised realistically given the very low mileage and pristine condition of the vehicle. This is the second BMW that we have bought in the past two years from Maranello and would definitely go back when it is time to replace one of our cars!

Manoj Pat

New car sales experience was great, Oscar was easy and nice to deal with. But Since then service takes hours to get done for an oil change, which is ridiculous. I've had different types of cars and any time something was faulty or damaged do to daily use they dealership would replace it via warranty. This dealership once they get your money no one is there to help if something goes wrong with your car, EVERYTHING is out of pocket. Try to help your customer while the car is under warranty you can send the part back as defective and replace it but no, they'll always have an excuse as to why something is not defective and the owners responsibility. Will never buy a BMW again just for the headaches you get after the initial purchase.

Rany J

Kate is a superstar salesperson, she was very helpful and answered all our questions patiently, she is an asset to dealership. Highly recommended. From Rany & Marina

Karen S.

Dealt with Lewis for my lease. Nice person and easy to work with. But I didn’t really feel I got the experience of a high end car dealership if I look at the experience as a whole. The business development manager wasn’t really nice (V). Explained things too fast and just generally wasn’t a feel of customer service I would expect a from BMW. I also thought picking up the car took longer than it should. Lewis did the best he could, was honest and kind person but I can’t say the same for anything or anyone else.

Cedric MacCordick

Horrible costumer service. The experience made me want to walk out of the place immediately even if the bikes were nice. The salesman seemed to know it all and was very arrogant and rather incompetent in the sales tactics department. Overall bad experience and bully employee that made me feel stupid.

Gagan Johal

I've owned two BMWs so far in life and I can say they have been excellent driving machines as long as they cared for by the best of staff. Maranello BMW has taken care of me time and time again from the quick service to knowledgeable team and great pricing as well as specials. Don Chen is hands down one of the greatest service advisors at the dealership as he is courteous, kind and understanding. No matter how big or small the issue he always tries his absolute best and pulls a solution together. I can call him and count on his expertise to solve any issue I have with my BMW. I trust his opinion so much, that before buying my second BMW my final opinion was his word about various issues I will come across and how honest he is about ensuring I have a great, reliable vehicle. He even went out of his way to fix an issue another dealer said they would have no idea how to solve and literally figured it out within minutes. I suggest everyone who needs any service on their BMW to come see Don Chen as you will not be disappointed.

Danny Vieri

“ BEST PROFESSIONAL & PROMT SERVICE TO DATE” - Danny V. X5 M I would HIGHLY RECOMMEND Ms. Cristina Fetescu, as one of the most Professional, Kind, Knowledgeable Sales Associates of Maranello BMW. Cristina went anove & beyond to make sure I get my chilhood dream car (Originally a M3 which in time has changed into a SUV X5 with M Sports Package in “ February 2018”) with such percision & promptly, not only by the promised delivery date, but also by making sure a few other requests I’ve previously made to upgrade certain futures of the automobile were also met, well in advance of the original delivery date!!! My uncle & few family friends have all dealt with Maranello for nearly 20 years, with several BMW’s... As one of their new clients, I was treated like a member of Royal Family with great deal of respect & Professionalism. Cristins is a definite blessing to Maranello, let alone the BMW family. I have already made a few referrals to friends & family members who already made their BMW purchase (s), through her. With Cristina, you feel right at home & you develope the level of trust with her almost instantaneously, by being at ease & comfort. She is Experienced in the automobile industry, Honest, Sincere, Friendly, Hard working, & I’m proud to call her my sister, from another mother!! :)))) THANK YOU SO MUCH ???????????? Cristina for making the transition & waiting period for my dream car as smoothly as it could have possibly be!!! Also, Maranello is blessed with an exceptional management team, part & service staff. It is an absolute superb choice and a prime example of a Fine Dealership of today’s Consumers Choice. Grazie Mille everybody. Bravo, job well done... :))) ???????????????????????????????????????????????????? Yours Truly & Best Regards, Danny Vieri ????????????????

Nadalie Williams

Number one place, Even if I had an option to go close the door I always come back down to Woodbridge I am very satisfied with the customer experience.

Nick Trusolino

Awesome staff very courteous and professional with a nice ambiance even if they are under construction. Just had my 2019 530i serviced and the staff bent over backwards to get my car back on the road in less than 24 hours. Big shout out to Pietro in service department as she pulled all the strings to make sure that I was taken care of before during and after the servicing of my car.

Anvy Luu

Bradley was very patient and kind through the process of getting my car registered to fix the bmw recalls Thanks so much for everything!! Love the team here they were all very welcoming :)

Antonino Corbo

Great experience! Was taken care of and promptly. Would recommend. Only thing is if you need a loaner vehicle you might have a couple week wait. But they are very accommodating.

Gustavo Abello

Each time I come here I got impressed by their customer service. Today Mr. John Kim took care of my case (just oil change a regular maintenance) and he was professional, corteous and excellent. Keep up the good work guys :)

Andrew Zhang

I brought our family's 228i to service yesterday, I was taken care of by Don Chen, the service advisor, he was very professional, competent and friendly, Don detailedly explained every part of the maintenance and their significance to me - such as changing engine oil, replacing intake filter as well as injector flush. I felt very comfortable dealing with Mr. Chen and the maintenance work was finished in a very timely manner. I would definitely recommend him and the dealer to my peers.

joe geremia

Great sales experience with Crestina Fetescu. My first BMW purchase and the x3 has exceeded my expectations. The upscale service at Maranello made my buying experience enjoyable and they go the extra distance to earn your business.

Farah W

John Kim has been an excellent service advisor. he has helped me many times and made my experience with Maranello BMW great! Chris Wahba

Michael Melhado

Fair, easy going experience. The business person was a pleasure to deal with. Not pushy . I would recommend to anyone looking to purchase a BMW.

SHAN iitm

it was a great experience in purchase BMW X7 form Maranello Special thanks to Jonathan, Elizabeth Cozza & Rosemary Costa for making the purchase effortless

liu stanley

I had a terrible experience in there with the Lisa.I made an appointment to change the oil at 1:30PM on Wednesday. Lisa promised that it will finish at 5 pm Thursday. But I didn't receive any calls or messages before 5:00 PM on Thursday. I told her that I needed a car to work on Friday. I called the BMW dealer more than 5 times and Lisa not answering the phone on Thursday. Until Friday, I came here and I saw that the receipt was written finished on Friday. She is not notify me on Thursday, and lie to me that she called me on Thursday. This made me lost my part-time job. I feel so angry about this.

N.Ryan

I've had my 2018 BMW serviced 4/5 times so far and not the best experience. Twice in a row after my service my car wasn't washed despite listing carwash as a service in the invoice I received. When asked about it, I was told the car wash was not working but no one bothered to take it off as a service offered on the invoice. Last service experience was not the best either! I dropped off my car this past Friday and no one bothered to call me when me vehicle was ready! Time slipped away as I got busy on Friday and when I called at after 6, no one was available to deliver my car. Granted it was Dec 27th and people are enjoying the holiday season modified working hours. I go there on Saturday morning to pick up my vehicle and mention that I never got a call from them and the lady at the checkout counter could care less!!! I'd expect this from Mr. Mechanic mom n dad shop but not from BMW. All in all, very disappointed, both with Maranello for not offering up to par service and BMW Corp. For not auditing their dealers. Despite the distance, I will be using BMW Autohaus in North York for my future device needs. At least I had an exceptional experience when I took delivery of my beamer!

Elvis Xu

Definitely recommend not going there for business. Sneaky sales people and service advisors. No respect to customer. Couple examples from myself and my family members: 1. I had a tiny chip in the passenger side door due to hitting onto my driver way fence when opening it. When I went to this dealer for a make up paint using my Appearance Protection Plan, the service advisor simply sent me to the parts department to get a touch up pen and asked me to do it myself. I understand this chip is not something serious but when the financing manager persuading me to purchase the plan, it was totally a difference story. 2. Ran over a deep hole on 401 once and had a big bulge on one of the tires. Went back to the dealer for a tire change, ONLY one service advisor for a crazily busy Monday. When it was my turn, simply sent me to ask a technician outside and came back for a huge queue again. Ended up with having another service advisor helped after almost 40 minutes wasting of time. Every time went for a service, the advisors were asking you to do some unnecessary maintenance for their sales quota. I mean, this is ridiculous. Why can't they just follow BMW's free maintenance schedule?! 3. Went one day for a trade in valuation and quote for a new vehicle. The sales only focused on selling me a new vehicle and didn't touch the valuation of my current one at all throughout our conversation. Most annoying was that when he took my ownership paper to his manager for "valuation" purpose, they LOST it! No apology, no results. Again, sent you back and told you they would call you when found it. I'm not supposed to drive the vehicle back without a licence plate ownership man! Completely crewed up by this dealership and probably will NEVER go back again for business. Stay away from it people. They only cares about how many new vehicles sold, and they don't care about your experience and feeling at all. Cold blood business.

Mithun

I had a pleasant experience. Andrea was very friendly and helpful, so was Rosemary. Highly recommend buying a BMW from this location.

Vithuran Sugi

Had a great experience with Walter, Oliver and Steve who were excellent at their jobs and gave great at customer service. Will always go to this Ducati for service hands down! ???????? Thank you guys for getting my bike on the road fast!

K T

I had the opportunity to purchase a beautiful vehicle from Maranello BMW. Amazing experience with this dealership. The staff are all friendly and professional. Andrea Gulisano was my sales person and he is so nice and knowledgeable and made the buying process very easy. I would only recommend to go to Maranello BMW if anyone is looking to purchase a bmw.

Raja Pabla

I got my 2011 BMW 328i xdrive open recalls addressed here. Good and fast service. My car was ready in 3 hours. Just be careful on the service recommendation that they recommend. They recommended for me to get coolant flush, which I had already done 2 years ago or 20,000km ago. I declined the service as it wasn't needed.......

Freddy F

As a car enthusiast, I have purchased many cars over the years. Everytime I am about to go through the process, there are 2 deciding factors for me to close the deal. First, getting the best deal which means shopping around and doing research. Second, being assisted by a knowledgeable sales associate who cares about customer service, is genuine and passionate about the job. I found all these qualities and more at this dealership with Mr. Amir Shirazi. He made this whole process such a wonderful and exciting experience. For the first time, I found myself talking to an associate who actually knows the product that he is selling and is very passionate to do so. He made sure I got a great deal and walked me through all my options. I will definitely be returning for my next purchase!

Boris Guly

I came in to service my bimmer (engine oil and plugs). Couple days later I've spotted few oil drops on my driveway. I came back to Maranello to address the issue with the service department. Service department took my bimmer in right away for a check and discovered a leaky front diff seal(completely not related to the service they had recently done). The diff had to be replaced. My service advisor was Terry. I can't express to the fullest my gratefulness. Terry made that experience an absolutely easy one for me. Vehicle was services fast and Terry kept communicating to me during the repair also he did his best to work out a satisfying rental deal for me(vehicle/price) the same time my vehicle was taken into service. Terry thank you very much and the rest of the service crew who got my bimmer back to me so fast.

fernando chiong

Great dealership, absolutely amazing customer service. We acquired a beautiful machine in less than 2 hours test drive included. I will return to get my next.

Arnold Schwisberg

As a longtime auto enthusiast who has bought and sold dozens of vehicles and has dealt with many dealerships, I have a broad frame of reference by which I can say with confidence: "Maranello is singularly the best dealership experience I have ever had"! Everyone there seems to enjoy what they do, and have a demeanour of quiet, confident professionalism. The organization is extremely well-run and everyone is in sync. I especially commend: Andrea Gulisamo (my Sales Consultant) who was top-notch, a pleasure to deal with, and went the distance to arrange the installation of my winter rims & rubbers before pick-up; Mario and Mike in service; Vivian Yang (Business Manager) and Maurizio Nonis (Pre-owned Sales Manager). Thank you all!

Christopher Beacock

I consider BMW a premium brand and as such I expect their dealships to offer premium customer service. But this is not what I received on my recent visit. My appointment was scheduled for 1pm. When I arrived the service desk was empty. I had to wait with an other customers for at least 30 minutes for Walter to make an appearance. Walter may be a good employee, who's competent at his job, but his "bed side manor" could use a lot of work. By the time he finally acknowledged me there were at least three other customers waiting. Walter did not give an excuse or offer an apology for having me wait. He was very cold, unfriendly and unemotional. I spent the remainder of my visit speaking with Cray Scarlett whom I've known and delt with for at least ten years. My BMW may only be a motorcycle and not an expensive BMW car or suv, but I do expect the same level of professionalism and courtesy from the staff towards their customers which I'm afraid I don't feel I received.

Andrew Cain

Maranello BMW is more like a family than a dealership. They’re caring, patient and there when you need them. Lisa Lum-York has been fantastic since the moment I met her. A great communicator and problem solver. I always know I’m in good hands when she’s on the job. I highly recommend Maranello BMW!

Pouya Etemadi

Highly recommend looking for Jonathan Tam for new sales, he is the best guy to go to as he does his best to get you what you want and REALLY delivers what he promises you. Not only is he there for you during Sales and Delivery period but also after sales he has your back if you need any help with service related issues.

Zahid Imam

Had the pleasure of dealing with Maurizio. I was blown away by his attention to detail and understanding of the car. He made me feel really comfortable during the whole process. I will definitely be back!

Karl Rumeo

From the day we purchased our new vehicle to the day we trade it in for another BMW we’ve always been very happy with sales and service !

Sean Hertel

I’ve leased two cars form the dealership over the past few years and my verdict: good sales staff but the service department on the BMW side (has a Mini department as well) drags down the front-line sales experience. The dealership itself, despite a recent renovation, is large and cold; it’s not a pleasant place to be. My advice: buy here and get serviced somewhere else. Also, the traffic surrounding the dealership and larger auto park is horrendous.

dogan yavuz

Mr Pietro helped me at service. They know their job and they are not wasting any time.

Sports Dogs

I took my 2001 540I in for a recall late last week and the Service Advisor, Peter Leonardi, discovered there were two recalls outstanding. Now that's what I call service because I was unaware of that second recall. I also asked him to check the car and make sure it was tuned up for the winter season. In the process of tuning it up his team discovered a major problem with a hose that had to be replaced sparing me the troubles it would have posed if it had failed while I was driving down the highway. Peter was a true professional in every regard. It was a pleasure dealing with him, and all the folks at Maranello BMW, including Rosemary Costa. I really appreciate their attentive service and I look forward to having my car serviced there again when needed. Thank you Peter, Rosemary, and everyone at Maranello BMW. Best Regards, Laurie Michael Thomas - Agent

Garry Donnelly

Friendly staff, great parts and service depts. ; I appreciate the fact that everyone working at Maranello BMW has a ‘willing to assist’ attitude. It’s nice customer experience for a change.

Mark Dakak

I did my lease transfer at this dealership with Vivian Yang. During the transfer, I was supposed to be given documents to sign to transfer over my Tire+Rim insurance. However, I was never given these documents to sign. Since then, I recently had a nail in my tires and had to get them replaced. After they got replaced, I called the insurance company to make a claim and they said that they won’t cover anything because they said they never received my transfer documents. They required to receive these documents within 30 days of my lease. I then called Maranello BMW and explained the situation. They asked me if I had signed those transfer documents at the time of the lease transfer. I told them that I was never handed those documents to sign during the lease transfer. They then said there is nothing they can do about it. So now due to their negligence, my tire + rim insurance is voided for the duration of my lease. And the tire repair was not covered at all either. Horrible overall experience...Very disappointing from BMW.

Hamza

I have just purchased a vehicle from maranello BMW and the process was so smooth and amazing. Andrea was the so great to work with and he was clear and precise from start to finish. Andrea was very knowledgeable and very helpful. would definitely recommend anyone looking to purchase a new or used bmw to visit this dealership!

Sue Bugos

Jonathan Tam was the sales consultant we dealt with here and I'd highly recommend going to see him if you're looking for a BMW. He's very knowledgeable, enthusiastic and made us feel like he really had our best interest at heart. We had a great experience with Maranello BMW!

J Ho

Johnny Tam is your guy! If you wanna buy a car with no BS and good honest sales then you gotta hit him up. Very friendly and a genuine car enthusiast both are must haves when I am dealing with cars. Be sure to stop by and get some quotes for him and take some test drives. If your gonna get a bimmer it has gotta be from him! Also the dealership is absolutely beautiful and sells some very mean machines and even great daily drivers.

Tony

Quality BMW location, after sales/maintenance service is excellent. Not very accommodating with used car purchasing and selling, especially when turning in a used BMW for a new one, even after multiple purchases. Had to go to another BMW dealership to accommodate my transaction.

Bram Sandow

Don't wonder or debate, go to Maranello BMW! The staff are incredible and absolutely devoted to providing nothing short of exceptional service. I had the pleasure of dealing primarily with Calvin & Bart who truly demonstrated a desire to get to know me, help pair me with the right vehicle and answer ALL my questions with professionalism and class. These two gentlemen went far beyond what I would expect at a Car dealership. Thank you Maranello for what has been an incredibly positive buying experience!

Alexander Ris

Service is good . But doesn't Metter what you need for your bmw the prices are tripple then out side shop. For every diagnostic they charge 169$ I think it's a rip off

Lavanya S

EXCELLENT CUSTOMER SERVICE!!! I had the pleasure to work with Calvin Tran for my 440. He was extremely, patient, helpful, and professional. He diligently worked with me to offer me the best deal. I had a great experience working with Maranello, they have earned my business, can't wait to come back for my future car purchases. I regret not visiting Maranello sooner, go here for the best price first.

BMW ChrisW

Highly recommend working with Calvin in sales. Be sure to ask for him when you visit. I've worked with many salespeople and when considering a new vehicle, Calvin was the best to work with! Thanks for all your help! 5/5

Tom Elitte

No good experience when I need to repair my BMW with warranty service. There is no shuttle bus or temporary car for you, you need to find a way to go home by yourself, because they said they couldn't finish repairing today, no parts for repairing, no notifing after the parts arriving for long time waiting, it need yourself to call and ask them.

Andrew Patton

Walter on the Service team is consistently patient, courteous and resourceful! He and the esteemed master mechanic Chris have saved my bacon a couple of times when servicing and repairing my 2007 SportClassic. A stellar team that keep me coming back. Sincere thanks to Chris and Walter!

Jennifer Couto-Miranda

Kate Latis is absolutely AMAZING! She made the entire process so easy and she was so patient with us trying to find my perfect vehicle! If you’re going to buy a BMW ask for Kate!!

enes direk

Amir shirazi was our dealer he did an amazing job for us got us the best discount possible very polite man and very caring always has a smile on his face and he actually cares about you’re experience he wasn’t like the usual car dealers I’ve met before and overall it was a great experience I would highly recommend going to this BMW dealer and asking for Amir shirazi you won’t be disappointed and he also took the time to show us how to use the car and how to make use of the futures on the inside of the car. When it’s time for me to buy my own car I will definitely come here and buy it from him no questions asked

Yaseen Poonah

Purchased our 12th car with Maranello and there is a definitive reason why we keep going back to them! Both Newel and JP have in-depth knowledge of their vehicles with customer service on top of everything else. Be sure to check them out before your next BMW purchase elsewhere! Andre over at service is also a Gem!

Bilal Arshad

It was my second time service getting done by Maranello BMW they are very professional and friendly and very quick as well I’d definitely recommend them.

W RB

My husband just got me a beautiful BMW X5 and our experience at this BMW dealer ship was outstanding. David was our sales man and this is one amazing sales man !! He was there from beginning to end and whenever we had a question (even late at night ) he always answer his cell phone. Happy we chose Maranello for our purchase

Mat Micheli

Amazing dealership. Stuck with BMW because the quality of service has been top notch. JP and Walter are hands down the best in the business. If you want a BMW, see these guys.

Joanna Ganeva

A big thank you to Kate Latis for tailoring the shopping experience to suit my specific needs, and for getting me into my beautiful new 2 series with no wait times, in the midst of the pandemic!

Keith Lambert

Excellent at getting my vehicle in for service when needed, first class dealership!

Christina Crowe

We had a great experience with our car purchase. Jason D. was knowledgeable and helped get us a price we were very pleased with. He was professional and prompt and easy to work with. We won't hesitate to use this dealership and Jason again.

JTS

From start to finish it was an absolute pleasure working with Emilio Karabet of Maranello BMW. My wife and I had no previous relationship to BMW, but from day one he treated us like family. He listened to our needs and helped us find the perfect vehicle at a great price. He is amazingly knowledgeable and truly goes above and beyond to keep his clients satisfied. If you’re looking for a BMW, Emilio is your guy.

paul

Just finished leasing deal with John Pavunkovic. Discussions were above board, pleasant, flexible-- with no pressure. Would recommend him to others who want to buy or lease at Maranello BMW.

Awil Ismail Mohamed

Anthony did a great job with my new BMW M2. Was very helpful with listing out all the options and features. Price was up there but managed to get a small discount off MSRP. Happy

Erika Karch

What a great experience! Historically a bit leery of both the car buying process, and interactions with car dealerships - my experience at Maranello BMW and specifically with John Pavunkovic was impressive. John was knowledgeable, and invested in creating a positive car buying experience. He is customer and service focused, without traditional sales tactics. BMW is lucky to have him...we will be back.

Bernie Sychangco

Had pleasant experience during the past 5 years with Maranello BMW. They provided excellent maintenance service and the people we dealt with are courteous and polite. They responded to our questions and concerns in a timely manner.

Giselle J

Excellent customer service from all staff especially from Leonardo Di Caro!

Minkys Meals

My 2010 BMW x5m went in for electronic issues. Due to covid and delays it was there for Almost 3 months. Julianni (sp)was my advisor then Lisa took over. Got my truck back in great condition. Service was awesome! I got calls periodically to let me know the parts delays. I was offered a rental. Thx again !

OLIVER S.

Each visit to the dealership for service i am greeted by service advisors who are kind and helpful. Everyone is friendly and experienced especially Andre Biafore. This guy goes above and beyond his job to make sure I am always taken care of with the best service. I am always leaving the service department happy and worry free. The new look in service is also great. Great job Andre and your team. Keep it up. Oliver S.

Michael Phillippo

Excellent service - even for my relatively small need, on an older bike. Everyone was super attentive, and very welcoming. I certainly wouldn't hesitate to go back, and can recommend them highly to anyone who is wondering.

Alba Greco

This was my 4th time doing business with Maranello BMW and they never disappoint. Kate & Walter ticked all the boxes on my wish list and provided professional, thoughtful advice on the vehicle that was best suited for my needs. Shout out to Kathy who made the administrative side of the house an efficient, friendly enjoyable experience. Thank you Maranello!

Muttee Sheikh

Had my X3 M40i serviced at this location after a flat tire. The service department took care of my vehicle in a very timely manner, considering it was during the Christmas holidays.

Renato Sorbara

Courteous and knowledge are a few words to describe Jon Tam. We recently took possession of our 2019 X5 and we couldn't be happier with the experience. If you're in the market for a new BMW go to Maranello and ask for Jon Tam. I promise you wont be disappointed.

Amanda D

I have been to this dealership on two separate occassions. Worst service that I have ever received at a car dealership. My first appointment was for an oil change which took over 3 hours, the front desk did not tell me they were short staffed and instead made me wait, no shuttle service is available. I thought this was a one time thing and booked another appointment 2 months after for a recall service, when I got to the dealership the service desk receptionist was rude and told me that my appointment was now cancelled as there was no tech to work on my vehicle. WHAT A WASTE OF MY TIME. Why couldn't anyone have called me earlier that morning, I came in at 12pm. I will not be going back to this dealership at all, they do not treat customers with any respect at all and there is definitely an ageism problem at this locaiton.

Will Tang

I've been bringing my BMW to Maranello for a year now and they've always treated me very well. Very impressed with their overall service and quality of work. John Kim has been my dedicated service advisor and have been hugely appreciative of the attention he's given me, the follow up phone calls and above and beyond service. Keep up the good work BMW Maranello!

Miriana Mangos

I bought my BMW X3 from this dealership and we worked with Anthony who wonderful! I had gone and actually purchased (and then returned) two other BMW X3's from other dealerships that failed in customer service and gave empty promises. After feeling so defeated I gave it one last try (3rd times a charm) with Maranello and I am so happy I did. Anthony was very professional and kept us up to date on the status of our car/purchase. I would highly recommend this dealership and Anthony. Thank you!!!

Oscar Lemos

Pietro Leonardi, very professional employed, fast and the most important "Friendly" I will be back as soon I need it, my car ended clean and shine. Mechanic was also fast on the car's needs. I highly recommend get in touch with Mr. Leonardi for an excellent service.

lovepreet kanda

very poor customer service ...They never think about their customers....My friends buy parts from them ...give them defective headlight and say we didn't install it ..we didn't replace it ....and demading them more money ...to inspect the headlight..

Oo2k10

I always go to this place whenever I need auto service. Is a good to have a safe of mind when you know your car is in a good hand. These guys know their stuff since they are official bmw supplier. A little bit expensive but they use genuine oem parts as opposed to 3rd party. Oil change and other stuff here is a little bit expensive but I trust these guys. Definitely recommend this place if want your service done.

Major Nagra

Excellent Service, Friendly staff & above all the great deals. One of the best BMW Auto dealer in Greater Toronto Area. I strongly recommend, if you are looking for a customer service with extra care and sincerity. Keep up the good work Maranello BMW. Five Stars to Leo (Leonardo) in sales team.

Mandar Patel

Extremely disappointed with Maranello BMW service team. I have made 4-5 visits in 6 months for one or another issue not fixed. Disappointed that all issues are not addressed at once. Disappointed that parts initially advised to be delivered in 2 weeks are still not delivered after 3 months. When I called to follow up service staff told me that part is "back ordered" and BMW can not say when it will be delivered. However, in reality part number was not entered corrected hence the order was rejected and they reordered it after call. This leaves me with feeling of being lied to and betrayed. Extremely disappointed with lack of accountability and respect.

Alex Berezovsky

Your move. Still waiting on a reply. I drove my car to maranello bmw. My brake pedal failed on the car. Fell to the ground when i was driving it on the 400. Dropped in. Monica the service advisor took in my car Friday. No call till today. Spoke with the mechanic very knowledgeable and advised me my brake fluid was low they are going to bleed the system dsc system etc. I said ok. 2 hours later i get a call. Oh sir do you track your car or drive it aggressively. I said yes i have been to the bmw track days. Monica right away sais oh we cant cover the repair under warranty. Tells me my front calipers over heated caused the brake bleeder screws to seize up so they cant bleed the brakes. They need to change the 4 brake bleeder screws and flush system. 900.00 labour.... Hahahahahaha. Then she said and one brake bleeder screw broke right of... I said ok.... How did that happen. She said it was seized mechanic tried to open it and broke it. ...so....why am i paying for your mechanic breaking my bleeder screw???? The service manager at maranello is probably one of the biggest arrogant prick i have ever dealt with. Tells me no we didn't break it. Im voiding your warranty and you owe me 149 get the vehicle out of my shop. Ok no problem i will drive the car with failed brakes thats. Factory defect and put my family my life and other motorists in danger because your company has failed to fix a factory defect not to mention the car now needs a new caliper as your mechanic broke my bleeder screw. Hey no problem. Im sure a nice lawsuit will be nice when some injuries happen

Alec .R

When the time came to renew our lease, I simply contacted Maranello via phone and I was refereed to John Pavunkovic. I had several questions and unsure to lease a 320i or 330i. John asked me a few questions and learned about our goals and expectations and made a recommendation that suited our needs and budget. When I requested a few of photos of each model, John drove to their compound and within minutes, snapped a couple of photos and emailed them to me right-away with no hesitation. I didn’t have to test drive the car as we currently drive a 3 series BMW, so we signed the papers and completed all truncations via email and without stepping into the deanship, just the way I like it. John was a pleasure to work with. He was gracious, knowledgable and professional; He also offered me the best customer experience and a deal I was looking for. On the Pickup day, John had all paperwork ready, walks us through all new features and we left happily we our new ride. I highly recommend Maranello and John Pavunkovic. If you’re considering a BMW as your next vehicle, contact Maranello and ask for John.

Lorraine Yuan

I had a great experience with Maranello BMA dealer Erica. She is very nice and helpful. I came to here because two of my friends introduce this dealer to me. one of the shortage is they lost one car key, but they promised they will contact me and give me.

Vash Sant

Excellent service and experience. Update : the service here is truly great and fulfilling. From the welcome to the thanking before you leave, staff, service and sales are wonderful.. Highly recommend over other BMW dealers, specifically the Brampton location.

Cinto Roy

Purchased my 2020 M2 Competition from Maranello BMW less than a week ago. I have purchased numerous vehicles over the years and have had dealings with a myriad of salesman, service people, managers etc. I have had great experiences and very poor ones. This all being said, Maranello BMW, specifically, Calvin Tran and Walter Montagna (Sales Manager) were above and beyond anything I have experienced. Understanding, funny, courteous, knowledgable and generous, just to mention a few of the traits they exude! I was a little skeptical going there as I have never purchased such an expensive vehicle, I was met with a very friendly atmosphere and was made to feel very special! Thank you Calvin ... Thank you Walter and thank you Maranello BMW, can't wait till my first service is come and gone so I can see what this little rocket is really like to drive!????

Hussein Rehmanji

Friendly and professional staff. I bought a used 2 series from here and was treated as if I was purchasing a new car. The car was cleaned and they walked me through all the functions upon pick up. They also put on summer tires and let me keep the winter rubber at no cost. They also gave me a goodie bag with some neat things. They really understood what I was all about and highlighted why the vehicle I chose would satisfy my needs. The downside was dealing with a warranty claim a couple months after purchasing the car. When I picked the car up, the individual on boarding me and myself noticed that the navigation system was not responding. I was told to drive the car for a couple days to see if it was just a glitch. It wasn't. When I returned to have the car diagnosed and fixed under warranty, I had to deal with some push back and had to go back and forth with the service representative. Although they were always nice and professional, it was just annoying that I had to be aggressive to get the job done. For example, once the claim was approved and the new navigation hardware installed (after almost a week because the part needed to be shipped from Germany), I got a call saying that the old maps wouldn't work and that they would need to upgrade the maps software so that my navigation system works. I was like okay so upgrade it. They said, well, they would have to charge me for that (and it was not cheap). I pushed back and it was all eventually fixed under warranty. I would have appreciated a more smooth process where the customer came first and didnt have to adjudicate the repair job. I appreciate that all the folks helping were just doing their job but it was fusterating nonetheless. I would go back to this dealership but make sure that everything works out of the box (especially for a used car).

Chowdhury Noor

Not happy with the car buying experience. Went all the way from Scarborough to see a car. Made arrangements for to test drive a red x6 pre owned vehicle. We drove from Scarborough and before we went for test drive found out the breaks of the car is gone. Sales man told us they fix all this after the deal is made. Not sure what sort of sales pitch that is. Not happy at all.

Yoga Loft Vaughan

If you need service ask for Lisa! She’s so friendly, attentive and thorough. She always gets your work done as quick as possible and will make sure you have transportation if you need it while your car is in the shop.

Josh Eadie

Never buy from here...scam artists that take your money and sell the car to someone else and say here is another very similar. No, you took my money out of my account and now holding it hostage. Bait and switch. Will be filing a complaint with the authorities. Scum bags

Lee Danes

I've serviced my Ducati 899 at Maranello (on Steeles just west of the 400) since it opened. I can't imagine a better, more knowledgable, more professional and caring mechanic than Chris McDermott. Chris is simply the best. Just traded my Ducati 899 in on a Ducati Monster 1200 R. Delivery set-up on the Monster 1200 R was superb--brakes, clutch, angle of controls on the bar, tire pressure... from the most basic to the most critical. Chris attends to all the details. Oliver Lea sold me the Monster. Oliver is an incredibly knowledgable, Ducati enthusiast but also knows Maranello's BMW product line. He is a pleasure to talk with, learn from & buy from. He listened to my needs and fit me to the bike that worked for me. He knows what he's selling and why. He's a straight shooter. He made the Monster possible for me, going out of his way to get me the bike I wanted in the colour I wanted at a price I could manage. He oversaw all the details from the trade-in (of my 899), to the parts I wanted for the bike, to the delivery of the bike and the transfer of the bike to me. He's patient & dedicated. And he's not a pushy, hard sell guy, which I really appreciate. He's the opposite: he listens to what you want, when you can go for it and then makes it happen: fast! And then there's people like Marco, Cray, Mike... all part of a wonderful team.

Pushkar Singh Arora

I went there this week to trade in my 2019 X5 for a 2022 X5. The salesperson Calvin was very nice, knowledgable and helpful. But when they appraised my car for trade in value, their used car appraiser offered me 12K less than what Policaro BMW and another used car dealership offered me. Their offer was totally delusional from the current market prices and quite frankly laughable. I even pointed out to them that the comparable vehicles are priced 16-17K+ on AutoTrader. I left feeling frustrated because they had the new X5 in ext/int color combination that I wanted. Went to Policaro immediately after and traded in for the price I wanted and bought a new X5. If you are just buying a new car then I think they may be good, but if you also trading in your vehicle I do not recommend them and will suggest that you look around, as you will definitely get remarkably better value for your existing car than what they offer here.

Ellie Asiaei

Bought a certified preowned BMW, which had 41900 km on it. I didn’t pay for the extended warranty since I only purchased this car for recreational purposes. Picked it up on Feb. 1st and we were in lock down in March. Considering I’m also a full time employee, was not able to drive this car more than 280 km until June 20th, when I found “drivetrain malfunction” error showing up on my dashboard. Brought my car for diagnosis to their service department. Initially they asked me wait for 2 hours and you can take your vehicle with you. But actually they kept me waiting for 4 hours to only get the diagnosis done. Then the Service Manager showed me a $1380 bill for fixing the issue and asked me to go home and perhaps your vehicle can be ready for tomorrow. I’m a 1st time car buyer so have 2 simple questions for you guys who have experience with other brands or other BMW dealerships. 1- how long would a dealer normally keep you waiting to get the diagnosis work done? 2-What does humanity and morale says, when you confidently go to BMW and buy their certified preowned vehicle. Then drive it less than 300km and you see an error message, which based service department diagnosis was NOT caused by the customer. They did confirm electrical default has caused this error. (Thanks for BMW Service Manager, honestly!) Should the customer now pay for the $1300+ bill or should BMW stand by their brand and understand the pandemic situation didn’t let the customer use this car more than 280 km, although their one month timeframe has past?

Ted Rabinovitch

As always service was spot on. Car ready on time. Texts and or phone calls through your the day notifying me of status of car. Shuttles to work. Gina and Robert have always been helpful and go out of their way to ensure we have a vip experience.

Lucky Barber

I took my new 2015 BMW 320i xDrive for its very first service call; I deliberated between taking the vehicle to either BMW of Mississauga [now Pfaff BMW] from whom I had leased the vehicle, or to Maranello BMW due to its proximity to my home. Ultimately, led by the overall Google customer reviews, I decided to give Maranello BMW a try due to my extremely busy work schedule, and to save on the commute. I regret that decision now. After the service call was completed and I arrived home, I only then discovered that they had scratched and damaged the driver-side rear-end quarter panel. It was readily obvious they had rubbed the car against a wall; the paint was chipped, too. The compound at Maranello BMW is very congested and tight so this is apparent. I called their Service Advisor immediately to notify them of what I had discovered. I drive back to the dealership only to be insulted four times that it was my fault, and that I had created the scratches. I told them this is incorrect because I baby my vehicle to the nth degree, and my wide driveway is empty. (I keep my car so clean you can eat off the paint). Now because I had driven the car in the pouring rain the day before, their Service Advisor attempted to use the excuse that my vehicle was dirty and that its dirtiness had concealed the scratches that I had already made (his claim). I rejected his claim again. To not take ownership of their fault and behaviour and to pass it off to the customer instead is absolutely asinine. And I told him that the rear end of my vehicle was filthy with grime and dirt after their so-called courtesy car wash. (They use an in-house car wash that touches the car with spinning brushes no less). For persons who care about this aspect as I do, I'd pass on their courtesy car wash (and take it to a touchless car wash instead that will do a better job anyway). In the end, I will return the car next week for them to polish it away and fix it to look like new (I hope). But either way, I will NEVER come to Maranello BMW again for anything. I will utilize Serpa BMW or Pfaff BMW instead. Options exist. If Maranello BMW had just taken ownership of their actions and offered to fix it on this basis, I would be fine. However, their multiple attempts to pass the blame onto myself has rubbed me the wrong way. Moreover, I will write a letter to BMW Canada Head Office to lament this experience at Maranello BMW, and I will give names. And should I receive a Survey from BMW Canada following this service call (most likely), I will give them the lowest rating available. (And since the Service Advisors beg you to give a 100% positive rating ahead of time when the BMW survey comes, I reckon they might care about this impending downgrade). I am not impressed.

av.7447

This is our 4th BMW purchase at Maranello with Jonathan and I cannot say enough good things about him. Maranello is ehhhhh okish, but Jonathan makes it absolutely the best new BMW purchase experience! He always goes out of his way to help us with a new car purchase and keeps supporting us throughout our ownership whenever we need help. if he ever changes jobs or goes to a different dealership, we will just have to follow! Thank you for your business! Also we miss the old sales manager “Alex” as he would always get involved and personal in every purchase we made. Thank you! ????

Liby Thomas

The overall experience at this dealership was outstanding. The staff at the dealership are very informative and helpful in several ways.

Ranvir Multani

Our experience at this dealership was very hassle free. Andrea provided excellent service and answered any questions we had. We were there to buy a pre-owned BMW and it was made very easy by Andrea and the rest of the staff working there. Would recommend to anyone who wants a good experience buying a car and have all their questions answered.

Gary Busse

Great service! Very professional and courteous. Our service advisor, Lisa, always does a great job making sure we are happy with our car service. John, our salesman, is very friendly and checks in with us occasionally making sure we are satisfied. Overall we are happy with Maranello.

Mordechay Zilberboim

One star is too much. Rude. I called for tire change. “End of August” was his short answer. I had the wheels of the bike, had the tires. 20 min job. Did that someplace else. My friend had the spokes problem on his 2018 R1200GS. They managed to destroy the rear brake while doing the spokes. The brake leaked all over his rear wheel.

Ivy Lu

I really love to visit Maranello BMW, which brings me a fabulous experience. Max Zhao gives me a thourough introduction to all different models in all aspects, such as engine, features, etc. And I decided to purchase BMW X1as my first car. He gave me more advice about maintance, after sales service. This is more than other sales would do. I will recommend him and he would continue to be my sales when I needed.

Nicolai Chirilciuc

Buying a car at BMW Maranello was unforgettable and amazing. Recently purchased a used 328d with David. The service David gave me and family in indescribable, he was always on the phone no matter it was work or after work. David was always there throughout the whole purchase and when we had difficulties with insurance, he helped us out. I’m really great full to Maranello and to David personally for making my purchase even better. No doubt the best BMW dealership in Toronto!!!!

Brad W

We recently walked in to Maranello BMW without an appointment. Calvin immediately took care of us: walking us through our options and setting up a test drive in short order. We found him to be pleasant, knowledgeable and intuitive for us. We would not hesitate to recommend Calvin and Maranello BMW to friends and family.

Andrea Grimandi

1. After the service the bike kept on showing an alarm “oil check”. I had to go back to the service to reset the alarm. 2. Paid more than expected. I even had to pay extra money for a simple “fob check”. And the answer was a blunt “change the battery”! 3. Very impersonal and bad service. Having the most expensive motorbike in BMW range and having paid more than 1000$ For a 40k service, I would have expected a better care and hospitality from BMW (learn from Toyota, please!) 4. Very disorganized. Probably because they just moved the motorcycle sales and service together with Car, but I had the impression they had no control of the situation

Jordan Zhang

Rick and Rose have been exceptional with their experience and expertise. I really appreciate their effort and spirit in providing a great dealership experience for me. Much appreciated guys.

jevon hayden (RASTAMONST3R)

Bought my bmw M235i from them amazing car and has never given me any issues since I got amazing staff always someone there to talk to you and help u with anything very welcoming environment

Eric Redston

When I went in to pick up a part that I had already paid for they didn't have any history of my order. They called me a couple hours later to tell me it was under the name of my workplace and they had ordered the wrong color. I talked to the parts manager Mark Griffin and he treated me very poorly. He wouldn't let me finish what I was trying to tell him. And to top it off the advisor told me that Mark was having a bad day. That is no excuse to bring out that kind of attitude to a customer. Being my second time there am turned off by this customer service. And i will be taking my business elsewhere.

Felix M F

I had a phenomenal experience at this location. Amir Shirazi was extremely professional and courteous. He didn't play any games like some other sales associates usually do. He got me the most competitive prices and helped me through the whole process of leasing my car. After visiting multiple dealerships and having terrible experiences, I've found my go to dealership AND sales associate. If you want to be taken care of, Amir Shirazi is the man for the job. Can't wait to be back when my lease is up.

Kristina Rubakha

Amazing costumer service! Very impressed! Gina was so caring and considerate! Kept me updated on status of my car being fixed. Absolutely nothing not to like! Thank you Gina for an amazing expirience, and overall always excellent service at Maranello. Rick Singh is the best seller personal there! Knowledgeable and honest!!! Love this guy!!!

cameron watts

Pleasant but expensive and they didn't listen to me. I had problems self-replacing a headlamp bulb. Lost the clip in the bumper. Took it in, they said they could take care of it. They did. Fished the clip out and installed it and secured the bulb. $165 plus taxes. I get overhead and shop rates but seriously? Also, asked if I wanted the car washed. I was in a hurry and said no. Again halfway through the hour they offered to wash it. I said no thanks. They took the time to wash it anyway and didn't do a great job. I'd have given them one star but my headlights work. I stand by my review. On Monday March 9 2020 I was charged $194.30 for the work. The transaction went through my credit card and there certainly has been no refund.

Arfan Zakeri

Stopped doing business with the as their manager is very rude and refused to sort out a billing issue I had with them. They have poor customer service and I am now ordering parts for my shop from BMW Autohaus.

Matthew Ablakan

My 5 series required an annual oil change. The service receptionist was friendly and accommodating! When I went in at 7:30am to drop off the car, I was greeted by Robert. He looked after me and even looked into a problem I was having with one of the brakes which ended up being covered under warranty and serviced that same day. They provided me with a shuttle to work, picked me back up and to top it all off, they washed my car mats for me. This took place within a few hours and I had my car back. I will go back to this dealership once again for future service.

Kenny Malhotra

I have continued to stay with Maranello due their phenomenal service team, Gina has always been there to go above and beyond and never disappoints, I continue to refer friends and family because of the great service from Jon in Sales and Gina in Service!

Jess Bitts

I just purchased my first BMW and Rome was very helpful in assisting me and made my first purchase very smooth. Highly recommend him he is top notch sales associate.

ALO Upholstery

I took my car in at Maranello BMW on Thursday to get my back seat belt buckle checked because it wasn't working properly and was very impress with the service I received from Mr. John Kim he was very pleasant, knowledgeable and took his time to really help me out. I definitely drove away a very happy customer. I would recommend anyone to visit him for any service jobs!!!

Vegan Angel

First of all, the parts department didn't pick up for a whole day of trying to call at different times. When I finally got a hold of someone after a couple of days, the man on the phone insisted he can't give me the part number I need for my car and gave me a price $100 more expensive than the other dealership. He was not friendly at all and was quite rude. He didn't even mention to me that I can go on the BMW website, put my VIN # and look up any parts that my car would need, including part#s , diagrams and the Manufacturers recommended sale price. Then upon calling the service department, they asked for my info and never called me back. It's been 3 days now and I'm thinking these guys are not reliable at all. This location is scratched off my list for good. I'll drive much further to another dealership but I'll leave happy.

Sandra

I came in for service on my X3 and the staff at Maranello were great! Felt very welcomed and not rushed at all. Took a stroll through the show room while waiting and the Sales Managers were very friendly and looked very professional!

James R

Recently purchased a vehicle from Maranello and my experience from initial contact to picking up the car was absolutely fantastic. We originally wanted a specific car but it was sold before we could look at it. Elizabeth Cozza was very helpful in assisting with finding another vehicle and setting up a meeting with sales. Everybody we dealt with at sales and reception was very friendly and very helpful, Thanks to Ian the manager and Yusuf our sales guy for a great and painless experience. Rose in finance was very helpful and friendly and was a pleasure to interact with. Upon pickup we worked with Wilson who is great. He dealt with the final sign offs and gave a thorough course on many of the technology features of the car (this was much appreciated as the car has so much tech it can be overwhelming). My experience with Maranello was excellent and the people we encountered there were the primary reason.

eZ pZ

Do NOT bring your vehicle here for last minute warranty. Many years back my passenger seat no longer reclined after getting my car back from Maranello. I looked at other low star reviews after recently hearing similar stories and I'm amazed they have actually gotten worse. Brought my car in for a suspension noise and my seat belt extender not catching. They eventually fixed the noise after a few visits but when my car was returned from the final service I noticed on the same day my passenger seat recliner was no longer working. One of the clips in the rear seat was also broken, which I could not understand why or how one of their techs could have done that. These guys are a perfect definition of a stealership, avoid at all cost.

Alfonso Balassone

Recently purchased a used 2018 X5 with extended BMW warranty. Our sales person David Sy was excellent, and would highly recommend purchasing a used luxury car or truck from David. Big Thumbs up????

Osman S.

While my initial experience buying a new BMW at Maranello wasn't as good, the Service experience with them was exceptional. Peter in the service department kept me updated on a regular base and I had no difficulty getting a loaner vehicle for the duration of my vehicle's repair. Thanks Peter!!

FIA Management

I have to say...I love the customer service...Juliano and Gina YOU ROCK!!! and to the rest of the service team THANK YOU!!!! I appreciate all that you have done when it comes to my vehicle!! It's a good as new!! Happy Easter to all of you in the Maranello family.

Usman Ghaus

After ultimate and sheer (pun intended) disappointment from Town and Country (a.k.a Clown and Rusty) I scheduled my next service appointment at BMW Maranello. They have exceeded my expectations everytime. I have been there for service 3 times so far and everytime they seem to impress me more. The whole team is always pleasant to deal with and quite helpful. I feel like my car and I lucked out when they picked Don Chen to be my Service Advisor. He literally goes above and beyond to provide a level of service that I have never experienced anywhere. He answers all my questions, keeps me up to date and even makes sincere recommendations. I have nothing but respect and praise for Don.

Linda Wiebe

I've waited months before writing this review in hopes that the situation would be rectified and I could give more positive feedback but unfortunately that hasn't been the case. I brought my car in for service due to the key intermittently working. In some cases I literally had to hold the key to the vehicle (2017 5 series) in order to unlock or lock the doors. The key had been replaced approx. a year earlier by another dealer and I was having the same issues. After days of attempts they couldn't fix the issue and they asked me to pick the vehicle up. With the endless amount of resources BMW should have (engineers in Germany, etc) I refused. I wanted the vehicle fixed. Note: I'm in a loaner vehicle as well. Maybe a day later I receive a call indicating the loaner vehicle I'm in has been sold (felt a little unbelievable, however who am I to debate this) so I have to bring the loaner back. I return the loaner and I've been told that my vehicle has been fixed. The service adviser gives my keys to a guy to have it washed and brought up. I can see my car from the desk and the guy is walking all over the lot trying to find my car (he cannot because the key isn't working...again). All paperwork states that the key is functional but yet I'm standing feet from my car and I can't lock or unlock my car. Once again, the service department is throwing their hands up and states they don't know what's wrong with it. After expressing my displeasure with the experience and walking to my car, one of the girls comes out and indicates she's going to get the vehicle booked back in and they're going to try some more troubleshooting. I'm away on business the following week so that'd allow them to have the car without having to put me in a loaner. While I'm in Chicago, I receive a call saying they're ordering another key from Germany (it'll take 2-4 weeks to come in, but this should solve my problem). I pick up my car when I get back to the city and I've been using the key that picks and chooses when to work while I patiently wait for the new key to arrive. 6 weeks after I picked up the car, I call the dealer to get a status update on the key. I spoke to a female at first around noon, she couldn't pull up any information while I was on the phone and she asked if she could call me back. At 5pm I haven't received a call back so I make another call. The new individual puts me on hold a couple of times and finally comes back to state the it shows the key arrived (at some point) however they cannot locate it. They have now ordered another key -- that's expected to arrive within a week (don't ask me how we went from 2-4 weeks to 1 week). But needless to say, my confidence level is at an all time low in regards to the service level at this dealership.

Krishna Sharma

Just bought my second car with Maranello and the sales team there are the best people to deal with when shopping for a new BMW. They are extremely knowledgeable and both them and the management will do everything they can to get you the best price on the market. Even during covid, these guys will let you test drive full on M cars contactlessly and also test drive M Performance cars so that you can make an informed decision. I highly recommend these people if you are in the market for a new BMW and would gladly go to them again after my 4 year lease is up! Thanks guys for the awesome service!!!

Sam Mirza

Always amazing customer service. I've been coming to specifically this location since 2018 for all my services on the 435i and they never disappoint. The service advisors always find a way to help me to their best ability, and resolved some major issues at no inconvenience. Thank you for your honesty Guliano, keep up the good work!

Husain Trunkwala

Got my car service done for the 1st time from this location and right from the 1st call of booking an appointment to handing me the car after the service everything was on point. Phenomenal customer service. Highly recommend this location.

K MacDonald

I had wonderful experience at this dealership from the beginning to end. The staff was, pleasant, patient and answered all of my questions. Newel DeSouza is top notch and fantastic to work with. Thank you Maranello BMW.

jerry kolodziej

I took my bmw motorcycle in to get some recall work done, and I also requested to get some ecu work done cause the bike was displaying error codes due to aftermarket led lights. At first, they said it's doable. After it turns out that the motorcycle needed a part for the ecu to connect to their diagnostics. They said my mods were preventing that. This part was ordered and install under my expense. They called me to come and pick up the bike cause all of the work was done. Bottom line is, I had ecu work done to the bike through Maranello moto sports and not only the issues were not addressed, the instrument clusters is flashing on and off randomly, the service light is on (wasn't before it went in), the bike shows last date of service January 2007. The bike release date is 2010. When I confronted the service manager John, He assured me that's all we can do for the bike, he assured me that it's the LEDs fault, he assured me that a "master Ducati technician of 30+ years" said so. Not realizing that the bike in question is a bmw. After he got corrected, he assured me that a "master bmw technician of 30+ years" said so. He said most people never put any aftermarket accessories on super bikes. I know bikes, and this person looked me straight in the eye fed me lie after lie. John tried to bullshit his way through everything. I had a lot of faith and felt confident leaving my bike with them, but they turned it around and made it seem like a typical shady motorcycle shop, ran by bullshitters The next day I called to rectify this, I spoke with the bullshitter service manager him self (John). When he realized who it was he started laughing and said that he's entitled to a good chuckle. Clearly there's no reasoning with the imbecile, so I had to take the matter to a higher level. It's ashamed that morons like John give a great badge such a bad rap.

Emmanuel Joseph

Purchased my first BMW from Maranello BMW. From start to finish had an amazing experience. All along John Pavunkovic was very professional, understood my needs and provided valuable advice and guidance. Picked up the vehicle today and JP was thorough, provided details and made the experience enjoyable. Would recommend JP to family and friends anytime.

a. ludkowski

It was a pleasure working with JP in purchasing my new BMW 328d. He is extremely professional and knowledge and the process from start to finish was pressure free and comfortable. I appreciated his genuine nature, his attention to detail and his review of the vehicle upon delivery. I would highly recommend contacting JP at Maranello if you're in the market for a new vehicle.

Hasith Surendra

***I just want to say because of their godawful service department I won’t even consider buying another car with them. If it weren’t closer to my house I wouldn’t have called them again. Update, called this place again today trying to confirm an appointment booked online. This guy Peter is asking me “why are you calling to confirm the appointment” This guy must be on something else to say the same thing twice like just tell me if there is an appointment or not…did these people even attend primary school. Here is another thing, I called this place yesterday asking to confirm the appointment booked online because I know these people are not right in the head and won’t even send a text confirmation or email confirmation of the appointment. This lady tells me I MUST talk to Peter because apparently only he can access who is booked under him. So your telling me BMW can’t make a booking calendar, this is suppose to be luxury car dealership. There is no communication here between themselves or with the customers. If you read their other reviews for service you will see it. They are basically running on sales reviews and there is no need to address the dysfunctional service department. Whoever is hiring people here need some serious reconsideration. Their online booking system on the app says confirmed and when I call them they say there is no appointment. Fortunately I was able to go get a booking and a confirmation with another dealership. Bit a drive but dealing these incompetent people will drive anyone crazy. *** Terrible first service appointment. Came here to get my X5 serviced today. I only drove here because I originally purchased the vehicle from here and purchase experience was good (Lewis was excellent). The two ladies I spoke to at service were just not helpful and rude. I won’t ever return and I highly recommend finding another service center with better customer service.

Manjit Bhondhi

Had very bad experience , They wasted lot of my time . I had signed the final contract with them on Nov 09 2017 , everything was approved , vehicle was finalised , done all the formalities and today when they called me for change of interior colour. Day before said come tomorrow to see the colour of interior, then make excuse that they forgot to bring the vehicle to dealership.Then ask to go to storage lot to see even though after all this hassle I agreed with that then they came up with another excuse so that they could forced me to say no to the deal, when asked them that everything was given to them then come up with other excuse and asked me if I want my deposit back. Without any explanation they returned my deposit .

Tr

Got a test drive email offer from BMW so I decided to book an appointment here. Test drove the 2017 X3 which has a pretty reasonable base price. Never drove a BMW before but I can understand why people call them the ultimate driving machine. I also appreciated how Oskar (sales rep) acted more of a fellow car enthusiast instead of a pressuring sales man. I did tell Oskar before the test drive that I wouldn't be buying a new vehicle for at least about a year. He responded that's fine and assured that he'll still be there to answer any questions moving forward. He helped me with a quote as well and with some features added, the price did jump high pretty fast. However, Oskar mentioned that it includes 4 years of worry free maintenance and very good warranty. Although we never considered a BMW before due to financial and maintenance concerns, this pleasant dealership experience won't be forgotten if we do end up choosing to go for a BMW in the future.

vancouverterry

John Pavunkovic is an awesome Sales Rep. Made purchasing a new BMW M240i smooth and easy. I definitely recommend John as a sales rep if you are looking to buy a BMW. John was very professional and very knowledgeable about the BMW product line. He answered all of our questions and gave us good advice. Thanks again John.

dj clarke

My wife just brought her vehicle in and she can't stop talking about how amazing her experience was at this dealership. Michael had assisted her always a great experience evertime she goes in. As they always say a happy wife, a happy life.

Alejandro Solsona

Went there to get the horn of my 2015 Ducati Monster 821 looked at as it was not working. The bike is still under warranty and they found out it was a dirty connection (mud) and they charged me an hour for service ($190) I paid it with a smile on my face but that's the last they will get from me. I was going to buy another bike this from them but cancelled that real quick.

Ed Nunes

Just leased a BMW M8 through Maranello BMW and it was a fantastic experience. I returned to this dealership to deal exclusively with John Pavunkovic. I have purchased several vehicles through him over the years and he always makes it a pleasurable experience. He is knowledgeable, courteous, honest and plays no games. I would highly recommend him to anyone looking to purchase or lease a vehicle. 5 Star service and treatment once again!

Anthony Lam

Extremely thrilled to have purchased the new 2019 X5 - while this is my 3rd BMW (I have an Audi currently), this was my first with the Maranello BMW dealership. I have been debating between a Porsche Macan, Jaguar F-Pace, and Volvo XC90 - while all great cars, it was the exceptional care, advice, and professionalism that I received from both JP & Newel at Maranello that tipped the scales in the favour of returning to the BMW brand. Can't wait for the delivery of the car next year...

P Ariaei

In 2014 i leased 328d xdrive from this dealership. The car had nothing but problems from day one which caused me to bring the car in for warranty work over 5 times, and another 4 times for service maintenance. I understand we are not rating the car (which is another story in itself) but due to these issue's I've had 9 experiences with this dealership and can truly tell you the way they service their clients is a joke. Service advisers: I've never seen the same face twice. After speaking to staff it was apparent Maranellow advisers don't stick around for very long. They either quit because they are fed up or they are incompetent. The high turn around rate doesn't surprise me, as i can generally see that the service advisers are frustrated themselves as most times their hands are tied. It's evident to me this spawns from the top and trickles down to everyone else. Warranty work: Whether it was a broken horn, randomly depleted batteries, emissions sensors etc... Out of the 5 times I've had to bring in my car for warranty work. (remember this was a brand new car) NEVER was a single bmw loaner available for me... But hey, the service advisers did what they are told to do... offer me a Camry with a $20 service admin free. Again, it's not the advisers fault, they are taking orders from up top. The management at that dealerships appreciates customers making bmw car payments every month and when a new car (which they sold me) breaks ...i'll be happy driving around a much cheaper car, while continuing to make the high monthly payments on their lemon sittin gin the shop. Oh, and i should cover administrative fee's as well. Customer service follow up: I'd always get a call asking me how service went, and was always pushed to rate them 10/10 incase BMW Canada sends out a survey or contacts me. I even had calls urging me to rate them 10/10 prior to receiving my car. It seemed that whoever was behind the phone was told i had received my, and needed a follow up. I could continue to go on with the problem's I've faced with this dealership over the last few years but i wouldn't take anyone's 5/5 reviews seriously. Again the staff are great, but it's the way the whole dealership is managed that really irks me the wrong way. No adviser/rep/mechanic on earth can't make things flow smoothly if the foundation they are working on isn't set up to run smooth. After this lease i'm hanging up my coat and heading to MB. I'd rather pay for service and avoid all the run around I've had with this dealership.

Mitchell de Moor

Extremely friendly and knowledgeable staff. I cannot believe how good the service is at Maranallo Moto Sport. I will continue to go to this dealership every chance I get. Thanks Maranello for being THE BEST dealership in the GTA!!!!

Randy Ramlochan

I had been looking for a white 2018 BMW X5 M Sport certified series for the last few months, and finally came across one at Maranello BMW. I was very skeptical as my prior BMW purchase at another dealer was not a memorable experience. Nevertheless, I went in and was greeted by Maurizio Nonis and it was a unique experience in the sense that, there was no pressure, and he answered all my many questions, and took the time to regain my confidence in buying another BMW. I decided to buy the vehicle, and he ensured that my vehicle was in immaculate condition on pickup day. During the waiting period he kept me in the loop, which I thought was great as we had encountered a major snow storm that pushed the pick up a 2 days. Upon arrival I was very happy! Also dealing with Vivian in finance was a very smooth experience as well. To me customer service is key and I definitely received this and would highly recommend Maurizio in used cars and Vivian in Finance!

Sidney Ramalho

Great place, totally different from my previous experience with BMW dealer. I love it. I dealt with Cray Scarlet the process was fast and with no headache. I'm super happy with my purchase. I got the S1000R, amazing bike! Thanks guys for the awesome experience.

Ma nik

John Kim is one of the best representatives I've felt with. I purchased a pre owned BMW and had to bring it in a couple times to have minor services done to it under warranty. He no only helped me out with my service at Matabele, but went above and beyond to check all other thinks and make sure everything was taken care of within that one trip. He definitely made my experience at Maranello BMW amazing!

Rick Denley

Dealership is currently undergoing renovation, but as always over the past 4 years, my BMW 5 Series was serviced on time and for the quoted amount. This time it was a windshield replacement

John Bellusci

I had an exceptional experience buying my first car with Rome Omari. I went into the dealership to just see what they had for used cars. I was greeted by the manager and Rome. Rome broke down what I was looking for in a car and gave me recommendations to look at. His whole approach was down to earth and easy going, I never once felt I was being led into a car that I didn't want. That same day he got me into a car to test drive and it was exactly what I was looking for. An hour or 2 later I purchased the car. I could tell he was looking out for my best interests when buying my first car and I appreciated it. Spoke with the manager a few times during the process as well and he was also genuine in his approach. The financing set up was a breeze thanks to Katherine Barrientros, she explained all the documents that I would need to bring in and found a way to set up the financing that would make it easier for me. When I arrived to pick up my car, it was sitting in the front and was detailed. I was greeted by Rome again, signed the remaining documents and was given the keys. Overall, an excellent experience purchasing my first car. I could tell customer service and satisfaction is this dealership's top priority. I've been to a few other dealerships prior to arriving to Maranello and no other dealership came close to their level of customer service. I was respectfully treated and had Rome's full attention during the whole shopping experience. When I have to purchase my next car down the line, I will definitely go to Maranello first. Genuine customer service that I would recommend to all of my family and friends.

Keith Crowther

Great group of guys in the Motorad group. Very helpful and knowledgable individual's from Walt and Oliver in customer service, Cray in sales and especially John the amazing service tech! Thanks guys for sorting my GS "scrolling" gremlins much appreciated

raul paredes

The service staff are all welcoming and approachable. Shout out to Franklin for assisting me and making sure that my car's service needs were met. PS. Thanks for the good quality espresso and free wifi, I was able to become productive while waiting for my car.

Paranormal One (Paranormal Putzo)

I've been there a couple times now and each time the staff in the service dept. was kind and helpful. Last visit was May 9th 2015 when the indy shop I had my car at doing an oil change and refilling the diesel efficiency fluid ran into slight confusion when refilling the DEF. I drove over to Maranello and Mike, one of their mechanics, knew exactly why there was confusion....grabbed some DEF fluid, topped up both the main and reserve tank and assured me the "NO START" warning would vanish shortly after 1 or 2 kms driven (computer cycle). Not only did they not charge me for topping up the tanks (which lets face it, they easily could have) but sure enough after just over 1 KM of driving the warning cleared itself. Keep in mind, I didn't even purchase my 2009 335d from them but they still took care of me without issue. I'll definitely keep them at the top of my list of dealers to visit when it comes to purchasing my next BMW. It's the little things that typically make the biggest difference, so kudos to them for recognizing that. Well done to Mike & Maranello and their service staff.

Catherine Lu

Peter (Pietro), the service advisor at Maranello BMW, was an absolute pleasure to deal with. He ensured that my car's problem was diagnosed and repaired quickly. Peter was friendly, kept me in the loop with the repair process and was transparent about the costs. I am very grateful for Peter's help. I was also fortunate enough to be helped by another member of staff who I regretfully do not know by name. On what felt like the hottest day of the year so far, he saved me with an ice cold bottle of water as soon I arrived at the service centre. Thank you Maranello for the great experience!

David Elsner

Excellent experience. Valet service made the process so much safer and easier. The dealership kept me informed and did a great job going above what was required and detailing my vehicle. Very pleased.

Kevin McCaffrey

I just purchased a certified Pre Owned X5 from this dealership. I used the email connect on Autotrader. David Sy responded to me within 10mins of me sending the email. David went above and beyond from the first contact to me picking up my truck! He made this the smoothest transaction I’ve had purchasing a vehicle! I will definitely deal with Maranello again and most definitely with David! Thanks again for your AAAA++++ service

Skiers3

Good experience getting set up with an X7. Salesman spent considerable time with us demonstrating the features of the vehicle.

Bobby Gan

Daniel Guo is best sales. He's professional and helpful. This is my second BMW purchased from him.

Linda Khanna

I would like to take a moment to thank the team at Maranello Moto Sport for outstanding service and care. John in the service department takes the extra time to look at my 1999 BMW R1100RT like it is his own bike and Walter and his team are always there to take care of my older bike to keep me safe on the road. I would highly recommend them for excellent service of your BMW or Ducati. Great service these days is worth praising.

Jeremy Tedes

Anthony Hynek is the reason people pick a particular Dealership. The way he goes above and beyond for customers - me included - are what keeps me loyal to Maranello. He is an asset that I depend on. Jonathan Tam is a car enthusiast - and as a car enthusiast myself, this makes all the difference when picking a Dealership. He knows the cars and the details - which helps ensure I get exactly the car I want. Most importantly he is proactive - and reaches out consistently to ensure the entire process is top notch. Rounding out the three tiers of service - Rohan Reid Managing the Service Department ensures I keep bringing my car to Maranello and stay as a customer. In fact, knowing Rohan was at Maranello was why I came to this BMW Dealership in the first place. And I’m very glad I did. All of this is successfully led by Newel DeSouza who knows what it takes to create lasting relationships for his Dealership.

Heather Vieira

Absolutely flawless process top to bottom! Andrea was the most attentive, professional and kind sales associate we’ve ever dealt with. He went above and beyond to be sure we left happy with our vehicle. Vivian in finance was so thorough, but efficient and also super kind. I can’t imagine ever purchasing a vehicle somewhere else. As long as we can deal with Andrea, we’re clients for life. Thank you!!

Amar Soni

My 2nd time purchasing a pre-owned from Vince Racco. Both times, I found the specific vehicle I was looking for at Maranello in the condition I desired. Great experience, straight forward from the beginning. Have recommended Vince to family and friends looking for BMW’s.

RealtorAndy Tiwary

Horrible experience. Would not recommend anyone to buy from here.have Bought 2 bmw x5’s from this dealership, they make promises that are never going to be delivered and they will play the blame game from one department to another and leave you hanging and disappointed.Be extra careful and cautious before signing any deal because they will promise anything to make you sign but never honour it.

Nick Paiva

Waiting over 20 minutes to pick up an order at parts. Should have have an express pick up for pre-orders.

Ronaldo Putrus

Maranello was nothing but excellent/welcoming customer service. Thank you to Maurizio for the amazing service. Drove 2 1/2 hours from London to pick up my new BMW. 100% recommend 5/5

J. Warren Fromm

I purchased a used vehicle (3 years old) from this dealer. The bill of sale states the car had 84,000 khm. The salesman (Leo) told me that it had 84,000 khm but when I came to pick up the vehicle, it clearly stated 85,551 khm so either staff drove my car for the difference or someone needs glasses. Also, when I picked up the vehicle and approached Hwy 400, the vehicle started beeping and it was telling me I was driving on an empty tank of gas! Also, whenever I try to start up the engine, the dash states a message " INVALID KEY". I left Leo a voice message that I am stuck on the 400 with no gas and I have had the car for about a week and I still havent heard back from him. I think this dealership needs to brush up on a few things before I even consider dealing with them again. Oh and they overcharged me for my license plate sticker. I only required 9 months and the ministry told me it would cost $90 but they still charged me for a full year and pocketed the difference. I gave them 2 stars instead of 1 since the manager promised to send me a cheque to cover the gas and the kilometer difference but I was told the cheque is in the mail. How can i believe anything they say to me now?

Evelyn Akselrod

Came in for a tire change and was assisted by John Kim who was amazing!! While assessing my vehicle he found some issues on the car and worked hard to help me with warranty coverage and to reduce the payment where possible. Thanks so much John Kim for your outstanding customer service!! I sincerely appreciate all of your help!!

Ingo Holzinger

I needed maintenance on my BMW motorcycle. It was easy and fast to book an appointment with Maranello. I had an appointment the following Monday. The drop-off was quick. Walter Spencer, the service rep, provided friendly and professional service and was easy to deal with. The bike was done after two days and runs great. I'm very satisfied with the service I received from Maranello BMW.

Amanda Culig

The staff are very helpful and friendly. There is a variety of bikes, along with apparel, and products that will fit everyone' style. I had a really good experience when I went here, they had lots of information on the products and were able to answer my question. Check these guys out!

Nanda Krish

Am not satisfied with my service and Marenello bmw poor service!! The kept my car for 3 days and still cannot fixes the issue my cruise control is malfunction! And drive train malfunction!! Again am going to take my x 4 am so unhappy with the service!!

Ahmed Elhanan

John Pavunkovic knowledge ,honesty and dedication to his clients struck me .He walked me smoothly through the whole process .I am getting few of my friends to deal with . I went back to the dealer for some papers not related to him . He came right away helped me with my papers and had a ride with me to explain few features and answer my question .I am very glad I switch brand to BMW , but more I am very happy I know that John will always be there on text , phone or in person to help . I am enjoying my 540 S very much. Still can't wait for my upgrade to deal with John again .Definitely recommend him Great brand amazing dealer staff and best car expert/salesman ever have.

Andrew Palillo

They gave us a good deal on the vehicle but misrepresented on on explaining the warranty. They mentioned we would get any stone chips, scratches, door dings fixed within 1 year of purchasing the vehicle. What they didn't explain was it was only up to $2000.. so we spent $1000 for a warranty that allows only up to $1000 of work .. they quoted $4700 to repaint/fix door dings/ etc.. which means Id be paying a total of $3700 for this.. whats the point? Pay $1000 to save $1000... they probably jacked up the price of the estimate so we're at a loss and they make their money back.. DO NOT BUY THE ADDITIONAL WARRANTIES .. Thx Maranello for NOT disclosing it only covers another $1000 of repairs. USELESS.

Ry Del

This was the third time I went in for the same issue on my 2018 BMW ; passenger restraint system error and driver seat belt error. First time, my vehicle wasn't inspected and I was told it must be me putting items on my passenger seat and "tricking" the system to trigger this message. Second time, I was told I must have spilled something on my seat and moisture is causing the sensor to trigger the error! I should keep my seat heater on for a week while driving and the issue will go away! NOT!!!! During the second visit I had them do my routine visit check and despite checking off the "car wash" box on the list of service done, the car wasn't washed. I asked the service clerk and only then she tells me their car was wasn't operating and they couldn't wash the car. Which is fine, but at least don't list it under services done. Makes you wonder what else you're being charged for that that hasn't been done! Third time, I visit and my vehicle is kept overnight for inspection...next day I get a call that parts are their way and delayed but will get done...end of day I get called that I won't get my car. Next day I eventually get my car and apparently they had ordered parts to fix the issue they didn't detect the first two times! Best part; car wash was ticked off again as list of services performed and , you guessed it, they had not washed my car....again I ask and the response; car was was blocked by construction vehicle and they couldn't get my car in for a wash!!!! Anyways, these guys wasted my time quite a bit trying to avoid a service that was needed in the first place...and kept listing services they hadn't performed i.e. car wash and god knows what else! Looking for alternative service options.

Yannina Pavlik

Amir Shirazi was an excellent Sales Consultant!!!! I just wanted to take a minute to rate my recent experience at Maranello BMW. As you can see i gave it 5 Stars, if it could be possible i definitely give more than 5 stars. This was a very smooth process from beginning to end. More specifically I would like to give high praise to my sales consultant, Amir! Not only was he extremely genuine and a gentleman to boot but also a true professional. Amir is very professional, friendly and quick. He made our sales process easy and stress-free. His approach is quite relaxed and there was no pressure from him at all. My sales consultant Amir was the best! He was very straightforward and honest with all aspects of buying a vehicle. I would recommend him to anyone! I really appreciate all that he did for me! If you are looking to buy a vehicle in the near future, I would strongly recommend you check Maranello out and take the service of Sales Consultant Amir! He is the best!!! Thank you, folks, in Maranello and thank you one more time for assistance and professionalism to Amir!!!

Ryan Nguyen

I bought a 440i and found the process and my salesman Andrea Gulisano amazing. The whole process was easy, enjoyable and quick. Thanks to Andrea and BMW Maranello

DR Sim

Do not service your vehicle with this dealership. The absolute most unprofessional and unethical dealership when it comes to servicing your vehicle. The service advisors mislead you into purchasing items you don’t need and they over charge on everything. So if you do go make sure whatever quote you receive, call any other dealership and they will quote you far less to do the same repair.

Hubert Ho

Service team is always top notch! Thank you Lisa for looking after my vehicle during the most recent service. You were very helpful and dedicated to ensure my car was looked after. I appreciated the extra care. Thank you!

John Dai

Peter was very helpful to get a cracked seat warranty done seamlessly, thank you!

Leo Yao

Recently purchased my ride here with Leon Hu. Very down to earth and very detailed service. Extremely patient. Did my break-in service here again after hitting 2K with John Kim which he explained in detail of winter storage and car maintenance. Both experiences were smoothly handled by the professionals, very pleased with their service.

Suzanne Quinn

John Kim was my service advisor this week. I have dealt with him before and he is friendly, efficient and very helpful. Definitely 5 star service here. Would recommend to anyone.

Mike Cardy

I had such an outstanding experience with Terry Volanis at Maranello BMW that I felt compelled to give a review here. He and his team were so professional and courteous throughout the entire process from the moment of arrival, handling the various items requiring attention, constantly communicating with me and working through decisions on replacement parts, and finishing on time and within my budget. Truly white glove, professional care exceeding my expectations. In fact, I decided to purchase a new vehicle from the dealership as a result of my experience. I would recommend Maranello to everyone who wishes an experience cut above the rest.

Yves Besner

Worse Experience in any dealership so far! Not impressed on how I was taken care of as a client and treated. You would expect differently when driving 5 hours to buy your 650ixDrive at this dealership. No calls from managers to apologies and provide solutions for compensation on matters. Surprised that this dealership is still in business today.

Michael Rapkoski

I recently purchased a used vehicle from Maranello BMW, and they made the entire process super easy. Complete transparency and responsiveness from the start. I dealt with David who was amazing and took the time to make sure I was comfortable with everything.

Billy L

Purchased and service my vehicle with Maranello since day one. This is my second vehicle from them. Every time visiting the dealership was a treat. Something new and a learning experience each time. Service department was easy to work with and took care their customer like their own. Service was fast, clean and no pressure from additional add-on/service items like other dealerships try to tag on. Well recommended.

reza sameni

Went to the store to check on the new BMW K1600 Grand America! Met Cray at the store and bought a 2019 GA blue 30 min later! He is the most honest salesman I've ever met!

Lam Quan Ly

I brought my car for oil change and fixing for the seat belt restraint system on July 31. After two days they text me come to pick my car, and I found a scratched and a dent on my hood. I call Lisa the customer service come and see the dent and scratches. Lisa send the service man who check my car when I bring in my car for service, he said found the dent in the morning after they done the the jobs. Then I said yes and wait for him to tell me what he want to do with that problem. But he call Lisa and she also saw it with the inspection sheet that was two colors pen one on the first day and the second one after the marking where the dent is. Now they both denied and just lie then I ask to see the customer service manager and she apologized and promised me to fix the dent problems and someone from the repair will call me next day to bring my car in to fix, but no one call after two days then I call Lisa she said someone will call me on August 5 due to holiday but up until now August 25 Nobody call me. All of them are the big liar. I will never bring my car back to this location. 55 Auto Park Cir. In Vaughan. All I need them to admitted and fix it. What can I do now ?

Mike Li

Extremely clean and comfortable office environment. All employees from receptionist, sales, and finance departments are friendly and professional. Sales Lewis Tao is so knowledgable in BMW vehicles from models, specifications to performance. I will definitely come back to Maranello BMW and Lewis for my future BMW vehicle purchasing.

Jaxon Lowe

As a first time BMW owner, I have been thoroughly impressed with the professionalism and over-communication that I have received to date from the BMW team. Don Chen, in particular, went out of his way to ensure that my first experience with the 'Service' team was a great one. Thank you for going above and beyond.

Mike Eikermann

Just to let everyone know that these guys are working and you can go in but the phone line is not being managed. Great service and friendly. No pressure sales here and great variety of popular European motorcycles.

SNAPD VAUGHAN

From start to finish the entire sales & delivery process for our Vehicle was remarkable. The level of customer service we experienced at Maranello was bar none! Highly recomend to all for your next BMW

Alan Ng

If you are looking for a new BMW, Calvin Tran is the guy to ask for. It was my first time at a BMW dealer and Calvin made the the experience very smooth, comfortable and enjoyable. He was patient with helping me find the model that was most suitable for my needs and budget. Not only did he stay pass closing hours to help finalize the deal, he is also helpful with answering questions by text message, even AFTER 2 months of buying my new car. Now THAT is how to do business.

saher Alshelh

John Pavunkovic is an honest salesman. He was patient and explained all features of thr new X5 for my mother. We just placed an order and cant wait for the car. Johns reviews are true. Glad we worked out a deal. Great service!

Kris Karski

John Pavunkovic is an amazing sales representative. He took the time to walk me through my mania of wants and presented the features of each model in a clear and concise way. He took me on back to back test drives of the X3 and X3 M40i and gave me time to get the feel for each car. At no point did I feel pressured or rushed into making a decision. I eventually landed on the M40i and he patiently ran me through a variety of lease scenarios to land me on the payment / down payment I was looking for. If you’re a BMW driver do and it’s time for a new car do yourself the favour and see John. If you’re driving and Audi or and MB – see John as well - you might be surprised by the Cars and Service he offers!

Mojtaba Hatami

Dear Maurizio, This letter serves to express our sincere appreciation for the outstanding sales service you have given us throughout all of our car purchase transactions. Since 2014 on each of our transactions throughout the years, I reflect back and think of how easy each transaction was that you facilitated. Your professional demeanor, attention to detail, and exceptional service is what makes is keep coming back to Maranello BMW. Me and my wife are enjoying the recent purchase of BMW X6. I look forward to doing business with you again in the future. I wouldn’t consider going to a different dealership or working with any other sales professional. Thanks again for being our trusted car advisor and you always assessing our need accurately, exceeding my expectations and delivering on your promises. Sincerely, M Hatami.

Mahdi Shirzad

Took my k1300s (a bmw motorcycle) for a quick service without any background experience with these guys, mr.John ,the mechanic that worked on my bike did one phenomenal job, very clean & organized. The costs are unfortunately extremely high for a bike but its more or less the same everywhere else. They have really cool showroom for bikes and gear related to it as well.

Yoon Choi

It was the best service I have ever experienced in 6 years BMW service experience. John Kim was so friendly and helpful for the service. He was well explaining what's beneficial to get service on my car and washed car after service even I didn't ask for it. Cheers!! Thanks John again! Maranello BMW service was excellent experience.

Manpreet Kaur

Give Wilson a raise!! My dad and I went in today to pick up our purchased BMW. The service we received from Wilson was impeccable; felt like we were talking to an old friend rather than a BMW employee! He provided a full rundown of the car and even helped my dad set up his Apple carplay. He was a breath of fresh air, if Maranello BMW continues to employ great employees like Wilson, we will definitely keep coming back! Thanks again Wilson!

Shyam Patel

Amazing service and was even open until later to close a deal with us. Made sure there were no hidden fees and we got a steal of a car. Thank you!

Katie Farivar

I purchased my resent car from this location, all the staff from sales department to finance, service and repair are very professional. They made my experience with BMW unforgettable. Thank you all, especially Peter and Michael in service.

Smthng New

I bought a Mini at that dealership. The sales manager and the rep cared and were super friendly. I had previously visited the Mini dealership downtown close by the Lakeshore. Our rep was a total idiot, unfriendly uninterested and absolutely not willing to make any effort to make sure we had a car. I am very pleased and happy with this dealership and would recommend it to first time buyers or seasoned car buyers. Very responsive via email and phone. Great Team!

Derrick

My experience at Maranello BMW was extremely good, the staffs are polite and very helpful especially Lisa who guide me through the process of everything that was going on with my vehicle and keeping me up-to-date.

Ankit Kumar

The worst dealership I have ever dealt with! Offered free rental car due to delays in service and then I got charged with the rental + insurance (never signed up for insurance). I called to resolve this issue..they agreed it's error on their side (got emails to prove it) and will contact the rental company. It's been over 14 months, and I still didn't get the refund. I followed up almost every week for months but got nothing! They will act nice and caring over the phone and through email and will always tell me that they are close to processing a refund but they are completely incompetent. I would highly recommend another dealership!

Juan Robles Pinilla

I usually would go into Parkview because it is closer to home, but ever since I came into Maranello to service my car, its been nothing but an amazing experience ! Lisa has been very helpful and sweet! I will only go to her now for any of my BMW needs. Give that girl a raise!

Louis L

I am the returning BMW customer, have had the absolute pleasure of working with Maranello; the services provided to me are amazing. Mr. Daniel Guo is very professional and considerate, he is extremely helpful to help me determine the best lease options I'm very happy being his customer and will look forward to my ongoing relationship with Maranello and definitely will come back again. also thanks for Mr. Newel's help to resolve the government rebate issue for my first lease 3 years ago.

Ramanjit Bali

We went to upgrade car but they said the car needs new battery so we said ok.then they did not give us the old battery back we try to go and get it the next day but they said they won’t give it back they scammed us to because we went to the place we got the car and they said the Battery was fine and pass all of the test’s now we want our money back

Stefania D'Alessandro

5+ stars! Such a great team working out of this store - everyone is very knowledgeable, friendly and helpful. Would absolutely recommend for all your motorcycle purchasing/servicing needs.

Ted Warner

I made an appointment for service with Maranello and they were ready for me when I arrived. They had free wifi, Wimbledon on TV and comfortable chairs while I waited. I appointment was quick and before I knew it, I was on my way. They had very friendly people and I was overall very happy with the appointment.

vince mikhail

I went in there to get one part, but there was a customer in front of me. The guy at the counter waits for her to get some answers on the phone regarding the part. So I have to wait 40 minutes in line for this lady to get info??? Why can’t he take the next customer while she’s on hold and talking on the phone. You need to book a whole work shift for BMW.

Paolo Novello

Rick and Rosemary were outstanding! Always a great experience at Maranello. Seamless purchase. Wasn’t my first time, and don’t think it will be my last.

K Flight Dispatcher

I had a bad experience when I leasing the car; however, it comes with a tiny better service afterwords. sales woman whose name is forgotten clicked the wrong colour for me and she said Don’t consult me about any winter tires except BMW. There’s something problem with my vehicle which the dashboard disappeared while on route. One manager asked me to talk in a office，interrogating me why don’t u call BMW Canada. He posted himself like threatening me not stay here, kicking me out of this office.

Randy L

Peter from the service department at Maranello was awesome! My car was having an annoying issue and I was worried of the amount it would cost to repair. He did all he could to ensure that he could give me the best possible service at the lowest rate. In the end he spoke to his team and I did not have to pay any fees as it was a simple fix to a big problem. Thank you Peter and I will be returning again.

fethullah Arslan

I visited there for my car service and oil change two days ago .Gina was amazing , she is very polite and smiles person. I had very good experience thanks a lot .But one thing, I didn't get my balloon :) she know why. thanks Gina.

Mustafa Alusi

I bought my first car from Toronto BMW and second car at Budds BMW. They are both great dealerships but I always service them at Maranello. The service quality and hospitality is just amazing. Staff, and more specifically Lisa, is very helpful, knowledgeable and supportive. I get my services done in a timely manner and for a fair cost. The car is always washed and I have never left displeased. Regardless of where you live, if you own a BMW I highly recommend you bring it here and ask for Lisa, and I guarantee you Will never go anywhere else

Mohamed Hussain

Arrival reception was warm and personally welcoming. Strict Covid precautions were encouraged and practiced. Car was serviced and cleaned as promised, and delivered to the front of the service reception as if it was a new car. The bill was clearly itemized and explained and the staff were extremely friendly and helpful. Overall, the experience was superb. Kudos to Lisa at reception and Rob the technician.

Liana Pirillo

Leaving a review for John Pavunkovic, I recently bought a new x5 from him. He made my experience very easy and enjoyable. He was very clear and informative. Process was fast and he was very attentive! When picking up the truck he explained all the new features very well! Very happy with his service!

bernie greenspoon

My purchase happened during a covid lockdown, so everything was by appointment. I had one of the most pleasant experiences with my salesman who is a younger fellow named Calvin at Maranello BMW. While I wouldn't say everything went totally smooth, mostly due to the fact that I bought a HEA package which was confusing at best for the vendor and the buyer regarding what options were included and what weren't, Calvin has been very forthright and available for any problems I've had so far, and the car of course has been mostly a joy to drive, although I'm still learning about it so there are some hiccups with the technology.

Elvira D

On behalf of Antonio and myself we would like to thank Don Chen for the exceptional Customer Service he has given us. Truly a knowledgeable individual who cares for his customers. Thank you for your continued support and patience with us. I would HIGHLY recommend you and Maranello Motors to all.

Marcin Szopinski

I'm just a young person with a dream of owning a BMW. David Sy was the perfect man for the job to get me behind my BMW 3 series. A brand Ambassador who knows so much about the car and BMW. He makes it exciting, and completed the dream. I drive a BMW now and tell everyone if you want to get into the BMW world David Sy is the one who can show you the way. Purchasing and having a good experience that's how you get hooked with BMW, David Sy thanks for handing me the keys to this killer new ride. Can't wait to see what keys you'll give me in the future when I come back -Cheers Marcin

Sonia Kokorian

Thank you Pietro for always getting my vehicle in and out on a timely basis. Great service !

skapan09

For parts or service, these guys are the best. If a part has to be ordered they are on it full time to keep the customer informed. Service is excellent, they treat my bikes better than I do! Highly recommended for whatever you need. Good prices on aftermarket stuff too, Simpson helmets especially.

Tia O

Horrible service at this dealership. They had my car for a week, they gave us a rental car from a different company to use for 3 days. When we return the car we were charge for the rental fee, which they didn’t cover. Emailed Lisa service adviser so many time, she give gave us the same response “ I’ll see what I can do”. 2 days pass no response from her, I emailed her again. Still no response. I guess they want us to pay for the rental fee out of our own pocket, knowing that that have my car. This has been a month and still hasn’t resolved. Horrible customer service. Plus my car has stain mark at the bottom of the door, which doesn’t come off. They don’t care about customer service here. Horrible service

Adrian C

I recently purchased a used vehicle from Maurizio. He was very helpful and a great person to talk about cars in general. Great customer service from the whole team over at Maranello BMW!

fajin afsal

I have been to the dealership today for an used vehicle. We have been greeted and helped by the gentleman named Andrea Gulusano, who have been more than happy to help us. He clarified all the questions and arrive at an great deal. Andrea was accommodating to the requests. We also interacted with Sales manager Bart who was helped and walked us through the financial part. It was a good experience.Thank you Andrea ,Bart and the other people in the dealership for giving such a great service. All the best!

Dee McLeod

My Salesman was David Sy in the Preowned Department. He is truly a professional who offers AMAZING service. I would definitely recommend him. He is someone that will answer all your questions.

Scott Griffin

I took delivery of a 2018 BMW K1600 Bagger from Maranello Moto Sport on June 22, 2018 and the whole experience from the start of getting a quote from Cray then to taking delivery of the new motorcycle was a very pleasant and stress free experience thanks to Cray and his team who delivered the motorcycle on time as promised and a few dollars cheaper than a quote that I had received from another dealer and with a few goodies thrown in to sweeten the deal. I highly recommend Maranello Moto Sport for all of your BMW and Ducati related needs. Shortly after receiving my new motorcycle I had another positive experince with the Maranello dealership. I quickly surpassed the 1,000 KM break-in period with 13 days to go before my scheduled service appointment and the thought of parking the motorcycle for two weeks in the middle of summer was depressing me. I contacted Cray and explained my situation and that I would either go way over on the kilometres on the motorcycle with an up comming planed trip prior to my scheduled appointment or that I would have to postpone my trip until after my appointment. Cray put me in touch with Walter in the Service department department and the man basically performed a miracle and squeezed me into his already busy day to perform the required 1,000 KM service and saved the day. I received top notch 5 star service from Walter and the service team that day and highly recommend the Maranello Moto Sport dealership.

angela gauthier

A probem with the GPS on a BRAND NEW MX3, days old, took forever to diagnose and replace. Once the right people were active in providing the service (Service Manager) things moved quickly and the problem appears to be fixed. Thank you, Michael.

Greg DeGagne

Purchased our first BMW at Maranello. Overall the experience was fantastic. Yusuf, Vivian, and Wilson were extremely helpful and professional. I haven’t experienced service like this in a long time. I haven’t had anything done at service but will update when I do. A wonderful experience and will definitely go back in the future.

koraschj

I have been a BMW fan since my parents got their first car in the 90's :) When I was looking for an upgrade I was first considering a used BMW but it turned out that a one year old one is not much cheaper as a new one... also not equipped with what I wanted etc... Therefore I bought a brand new one. I honestly don't care about customer service once the deal is done but it would have been nice to get an email / call every 4 weeks to update you with the status of your factory order. Other then that, price was the best within GTA. After sales is OK could be a bit friendlier over the phone especially when one calls in for an appointment. By that I mean the receptionist who directs the calls. All service advisors are overall very nice professional and friendly. Team is very good overall and hopefully I can change 4 stars to a 5 soon. ;)

Catalin Bobe

I took my bimmer to Maranello for an oil change and to diagnose a potential petrol leak. The diagnosis came back as an oil leak. Although there was/is an oil leak and I chose to defer the repair (at a cost of $3,400 + tax), the dealership went ahead and performed the oil change anyway for a total charge of $414 (which included $165+tax to tell me there's an oil leak). The last drop for this bimmer with only 80,000kms on the clock - the car is up for sale now.

Lloyd Lim

“Awesome Experience, highly recommended!” Just purchased 2018 Honda Odyssey from Leo Di Caro. He provided outstanding service, very respectful, polite and no pressure. He listens and resolves my vehicle concerns, going that extra mile to satisfy and ease with the purchase. Leo it was a pleasure working with you, keep it up. Thanks Elizabeth for assisting in communication even in your day off great customer service. Will definitely check Maranello BMW website first on my next vehicle purchase.

sukhwinder nagra

I am BMW fanatic.I bought 2017 X6 from maranello BMW.My sales guy was Rick singh.Great guy and excellent experience buying bimmer.I have to say Maranello BMW has excellent collection of good looking BMW in the market.????

Hesam M

The lady who just started at the dealership who left Porsche very nice and welcoming. They inspected my vehicle, took my keys. After service was done they called and said "we found a nail in your tire" and took no responsibility for it. Than I picked up the key and found the car dirty dispute the fact that exterior wash was included in the service. I asked the lady and she referred me to the manager Jeff. He was rude and attacked me saying they washed it despite the mess everywhere on the car. Than she told the lady just ignore him. I felt sorry for her to work in this Zoo.

Cadia Melito

Just purchased a BMW X3 40i from Amir. The service we received was impressive! He answered all our questions and spent the time ensuring we walked away with the right vehicle! Loving my new SUV! Thanks again!

E K

Recently had my service at Maranello BMW and received an exceptional service. They did an amazing job on my car, taking care of all of the details. Very grateful.

ina narula

Just purchased my BMW x3 from Andrea Gulisano. He is one of the best advisor/sales representatives I have ever worked with. Very professional and knowledgeable. He went the extra mile to help me find the right car. Phenomenal customer service experience working with Andrea , he truly takes care of all his customers and provides everyone with white glove experience. I am very happy with my X3. I highly recommend anyone looking for a car and wanting a smooth experience to reach out to Andrea Gulisano. He kept me in the loop from the day I purchased the car up until the day of delivery. He even came in on his day off to present the car. Very very impressed with his service. Again, thank you Andrea and the team at Maranello BMW - Woodbridge for a great experience

Jeff C

This is a good dealership to buy the car but the Service is extremely poor. I gave my car for service which was returned to me with a scratch and dent. Andre the service manager just likes to argue and does not listen to the customer. I found Sabastian (Andre's Manager) to be more reasonable, but Andre just argues even though its their fault. They examined the car when I gave it to them for service, and on their paper there is no scratch and still Andre just argued with me that the dealership was not responsible for the scratch.

yilong Luo

I would give the sales 5 stars. however, for the service department, 1 star is enough! When I call them to check my car status because I already left my car there for more than one week. The woman who answered my phone call, after I give her my information. She said "one moment" and then hang up the phone! xxx, If you can not do your job just find someone else to help me out, why hang up the phone? It is so hard to call the service department because always nobody answers the call!

Jordan Finczak

My wife and I were looking at vehicle options to accommodate our growing family. We narrowed down our options to two vehicles, one of which was a BMW. With a baby at home, my wife and I were unable to view the vehicles together. We were dealing with Calvin and he was accommodating in not only having essentially the same conversation twice, but he also took the time with my wife on the second visit to show her absolutely every feature (as this would primarily be her vehicle) as well as walk her through the things I had identified as both likes and dislikes during my first visit. In the end we pursued our alternative choice, but the decision to not continue our purchasing process with Calvin was more difficult than deciding between the two vehicles. If you are in search of a new BMW I can not comment on the dealership itself, but also can not strongly enough recommend talking with Calvin as the accommodating, friendly, informative, and low pressure environment he provided was unparalleled in the industry.

Len Kozachuk

No issues making an online appointment. I was sent reminders over SMS. The car was serviced promptly and washed when I picked it up. 2017 3-series.

Lylian Lam Elserafi

We had a wonderful experience with John P. He was very knowledgable about details of the car and helped us pick out one that was suitable for our needs. I would highly recommend working with him.

Fiza Qadeer

Rick and Wilson have been amazing to deal with. From the first visit to the dealership until now, they’ve ensured all questions and concerns are addressed in regards to my new 330i. Thank you!

A.P. Thanos

I am writing to express my frustration with the complete lack of assistance from Maranello BMW “Maranello” with respect to a recent insurance claim relating to my Vehicle. Indeed, Maranello’s strange and uncooperative conduct leads me to believe that the fire may have resulted from faulty work done by Maranello with respect to three Recalls that were necessary as it would otherwise cause a fire 5 weeks prior to the actual fire on the vehicle. I paid for a diagnosis to be performed, which did not state where the fire began or the additional damage the fire caused. Over the phone, they verbally informed me that they could not provide me with a quote for a further diagnosis as they are unable to determine the amount of hours it would take, and that even after a complete diagnosis they may not be able to determine where the fire began. When I asked them to put it in writing, they informed me that they were unable to do so. I wrote a letter to BMW Canada and am now waiting to hear back from them.

Jennifer Santos

I have had my BMW X1 for two months now and absolutely love it. What stands out the most about my first experience with a BMW was dealing with John Pavunković for its purchase. This was the first time I purchased a vehicle and didn’t feel exhausted after leaving the dealership. I started my BMW search at a dealership closer to home, but I could tell I was going to have to play the game of cat and mouse where eventually you get to some reasonable price. In this day and age when you can easily get dealership cost of vehicles, I don’t know why dealerships still try this. I decided to contact Maranello and spoke to John. John gave his best price right away and then it was just my decision if I wanted the vehicle or not. All of this was done remotely. When I went to pick up the vehicle John had everything organized and ready to go. John took the time to explain the features of the X1 and has responded to any questions I have had about it. I would recommend John and Maranello no questions asked for anyone interested in purchasing a BMW.

Chevonne Robinson

I drive past three BMW dealerships to get my car serviced at Maranello. This is due to the excellent service they provide over and over. John Kim provided excellent service and this goes hand in hand of who he is as I have used him in the past as my Service Advisor. He does not miss a single detail when providing service maintenance options or estimate in timing of when I would receive my BMW back. He was careful to understand my needs and did not make me miss a beat from my every day busy life. He was courteous and polite and ensured I was fully satisfied. He also works well with the other Service Advisor's in client commitment. Sincerely satisfied customer!

lukin stone

Bought a new M240i from Jonathan Tam a little while ago, and the experience was nothing short of top notch. From getting the car in from a different dealership for the test drive, to the negotiating process, to signing the deal, I always felt like I was in good hands. He even came and picked me up from Mazda after returning my old car and drove me straight to BMW to pick up the new one. You cant go wrong with Jon. Honest, straight forward, always smiling and in a good mood. Go to this dealership, ask for Jon, and you will be in good hands.

Chris Song

I recently leased a new 320i from this dealership, and every staff at this location has nothing been absolutely amazing throughout the whole process. They are exceptionally professional and kind, and definitely know their stuff inside out. Special shoutout to Ms. Judy Song, the Customer Experience & Loyalty Specialist, who has ensured that I received the best service, the best deal, and the best experience at this location in my search for a car. I would definitely recommend this location to those who are looking for a great car.

Donny ferreira

Amazing Showroom! and Mitchell in parts went above and beyond to confirm parts fitment for my rare Ducati that wasn't even on the database.

Teemo CPT

This review suppose to be 0 star. Came in for service, mechanic in the shop forgot to tight the fasteners after they finish the job in engine bay, I was so pissed for this type of careless behaviour. Called in when I was really mad but Kim was so professional and helpful, he got the fasteners tight for me and said enough sorry. Next time when I go for service, I'll only ask for Kim to help me caz the rest of their team is just so bad, rude, careless and so on...

Ramy H

John Kim service advisor at this dealership will go above and beyond to make any customer that walks through the door a happy one. He has provided me with outstanding service and his help with my 328xi BMW has been fantastic. I just came back from the dealership knowing my car is in good hands. If your visiting Maranello BMW be sure to take to John he'll get the job done right the first time around! Thank you John Kim for all you help.

Linda Lam

Took my car in last Saturday morning for annual check up. Lisa Lum York the service co ordinator was amazing, very professional. She is a huge asset to your dealership .

David Reynolds

Awesome experience right from the start!! Maurizio Nonis came in early on a Saturday morning before dealership was open to accomodate my schedule. I sent in a request list and he met every need... No pressure, no up selling. Just provided an extensive list of vehicles that met my needs. As this was a "surprise" for my wife, the dealership went above and beyond making the delivery experience special for her. Even a big red bow!! Would definitely recommend Maranellow BMW and I am already thinking about a purchase for myself!!

Sabrina D'Angelo

I was referred John Pavunkovic after considering a possible Audi. After his amazing service and attention to detail I'm happy to say I got a car I love. Go see John at Maranello so you have get the car of your dreams!

F Jami

I have been to a dozen of Auto Dealers for the last two weeks and finally I found someone who I could trust; yes, we bought a 2016 BMW X5 from Adrea Gulisano; he gave us a great deal. He was professional, very respectful and understanding. Also, thanks Rosemary for her great service. Overall, very welcoming dealership. thanks, M. F. Jami

Matthew Jaundoo

Great service, knowledgeable staff & extremely professional. Having multiple vehicles & dealing with numerous shops. I’ve experienced the best & worse situations. Service advisors can either frustrate you or put your mind at ease. I’m thankful that Lisa Lumyork knows her stuff! Extremely professional, courteous, lightning speed service & no BS! I’ve been to other Bmw dealerships, however I will continue going to Maranello as I believe she works there exclusively. Highly recommended! Thanks for taking care of my M4!

Dan Lin

My car was low on engine oil and this dealer was the closest at the time. Didn't expect much as it was my first time at this dealer. But the Service Advisor Don Chen greeted my politely and had their service guys check my car immediately. He did a great job and was honest in giving me a run down of the diagnostics of my car. Ended up doing an oil change and was very pleased with the service team for their time and effort. No reason not to give 5 stars.

Aldo Bruno

Dealt with Pietro at the service counter and he showed genuine concern over my repair and didn’t simply try to sell service recommendations. Pietro was knowledgeable, friendly and I immediately felt that he had my best interests in his customer service approach. The two girls at service reception were also very knowledgeable and thorough when performing their job duties. Both very easy to talk to when you arrive and leave. My compliments to the management team for assembling such a strong group in the service department.

Rondo

Always professional. They go above and beyond to make sure the customer and their car is taken care of. Came here for a recall, didn’t pay anything and they still offered shuttle service and car wash

Rajwant Chattha

John Pavunkovic at Maranello BMW made the experience of getting my first BMW very smooth and easy. First time, due to busy schedule could not come for test drive, JP bought the vehicle to me. He is very professional and knowledgeable. I would definitely recommend him to family and friends.

Sandy Ferreira

Had some issues with my BWW 128i went in for service. Worse experience I had. But at least I got a $100 refund. Didn’t even get a call back or email from the sales person that said he would. You guys lost a sale... I was really interested in purchasing a new BMW. So my husband and I decided to go to AUDI down the street and purchased a great car from the best sales person named... Perry Goodman!

Costa Dimopoulos

Maurizio and team were fantastic to work with. Really happy with their service and professionalism. No pressure of any kind when inquiring about a car. I'll definitely be going back in the future. I recommend Maranello BMW to anyone looking for a new or pre-owned car.

Thanushan Thavanathan

We went to browse for a car but ended up signing a car after the great service we received from Mauricio. He was extremely helpful and informative. The delivery process was a smooth transition as we traded in our car and Calvin was there to offer his assistance. Both Mauricio and Calvin were professional agents and made our first BMW purchase a memorable experience. - Arthie and Thanushan

Tanis Williams

Maranello BMW is an amazing dealership. I purchased a used car there a nearly a month ago and had an issue with it. Leo was quick to put me in contact with their service manager Andre, who immediately contacted me to address my issues. I dealt with over 6 different employees and each and every one exceeded my expectations. Professional and courteous from the first meeting, handled everything with class, and made me feel as I was their #1 priority. Thanks again Maranello BMW!!????

Raman Uppal

We recently bought an X5 from Maranello. The reason for the 5 start rating is due to the great customer service, product knowledge, patience and willingness to help displayed by our salesperson. He is the reason we bought a car from this dealership. There were certain things that did not impress us about the dealership (finance department confusions) but overall we were happy with our salesperson Vasilios Karteros and the sales manager Alex. I would definitely recommend anybody looking for a BMW to reach out to Vas.

Sahand Roudpishi

Probably the WORST dealership to ever interact with. I’ve had 2 purchases from them, in the first purchase the salesman lied to us about the launch date of the car i was looking for in order to sell me something else and he was mysteriously fired a month after my purchase . In my second purchase, they gave me the wrong package on the car and i ended up with a car without the features i wanted on it. This was just their sales department. Their service department is a whole other mess. At the time of my buying the car the salesman told me ALL my rental needs will be fully covered, now that I’m using a rental they’re saying that i should pay for it and that they don’t see any coverage for my rental needs and if i keep the car for more than a day i will have to pay for each day i have the car. I took my car for service because the stereo has been making a noise ever since i bought the car (DO NOT BUY A CAR WITH THE BASIC BMW SPEAKERS) in addition the auto start stopped working when i took it for a recall that THEY requested and even though they caused the problem now that they are fixing it they are saying that if it needs a simple adjustment then they will charge me 165$ but if it needs a part changed or if it’s a major problem it will be free of charge. So basically if it’s easy to fix they will charge me 165$, I don’t know if it makes sense to you. Now they’re keeping the car overnight because of 3 incredibly simple tests so now i should pay for rental as well.

Danny Abramovici

I dropped off my car to have the recall on the PCV valve heater done. 10 mins after I picked up my car it stalled at an intersection and the steering wheel locked up. The tension belt came off and needed to be replaced. I immediately called BMW Maranello and told them what happened. They said I needed to bring the car in to have a look at but they are not responsible because the belt could come off anytime. I said that it won’t start and I’m not paying to have it towed only for you to say that there’s a reasonable doubt it wasn’t their fault. Because with cars it is rarely ever 100% conclusive they can pass the buck and this is what was done here. Beyond disappointed in what occurred right after I got my car back and the true lack of empathy and recognition of the damage done to my car

Domenic Presta

I suggest working with Rick Singh. He's a great people person and immediately understands what a client is looking for in a vehicle. Rick is spot-on with his advice and recommendations. I wouldn't hesitate going back to Rick in future and would recommend him to anyone who appreciates great customer service.

Roberto DeLuca

Very accommodating, booked for service for a future date but I didn’t realize that I was going to be with my spouse at a different doctor appointment on the same day & time, they rescheduled me on the date I choose & was completely satisfied with the quick check in & service. I will definitely return.

Rowand Agha

Lovely service! This is my 3rd car and I’m loving my new car.. our Sales Rep Vince is very professional and he always goes out of his way to deliver what he promised.

Mykela White

Fast, and reliable. Friendly service members who effectively gave all options to me as a customer so that i could make the best decision for me and my car. I commute to this BMW location instead of the dealership in my town because of their trustworthiness and care with my visits.

Lily Torre

Purchased a preowned vehicle from John Pavunkovic. He was very professional, courteous and patient. I would definitely recommend dealing with John if you're looking for a new or preowned vehicle!

Hadi Mousa khaled

Great customer service provided to me by Michael and Peter 5 stars for the team, thanks for the excellent service on my 7 series looking forward to being a long time customer, Andrew.G

Frooq Qom

What a joke is this dealership...Never ever use this dealership unless you wanna have the worst experience. They charged me $350 to fix an issue in my car...they said it got fixed...after a short while later the same problem surfaced...when i went back they charges me another $300 just to diagnose the same issue. I went to them because they were close to me but regretted it. liers who only try to rip you off...Service rep Peter has absolutely no manners dealing with clients and when talked to service manager Micheal he tells you bunch of lies and then ignores your calls. Avoide these people and use other dealerships even if there is a longer drive.

Gianni Monti

Disappointed Got a new key Ordered from the dealership for my BMW and they were not able to program it. I had to resource to outside services to program it. I am surprised that outside sources have better technologies then the dealership. It cost me more money to get this service done. Totally disappointed

Daniel M

Scott from The service department is the best. Really took care of us, kept to us up to date on when our voiceless will be ready. I didn’t have an appointment booked but he still got my brake fluid and oil change done same day. Very sincere and a nice gentleman!!

Mark Porter

My experience of purchasing my 430 BMW at Maranello BMW was excellent. All my questions were handled and I was treated in a professional manner by Andrea and the other sales staff. The purchase was very easy and stress free. The car was ready and delivered on time and in a professional manner with all details explained to me. The staff took my previous BMW in when I returned it and Andrea and Dave aided me in getting a couple of items addressed. Overall it was an excellent experience and I would recommend that anyone looking to purchase a BMW to check out Maranello BMW - Mark

ron somai

Excellent service. Service was scheduled online and provided an early Saturday morning appointment. Brake fluid, engine coolant and injector cleaning was done in under 2 hours. Car was washed and returned looking and driving like new.

john p

No question the best BMW people in Canada Great staff. Sold us a awesome vehicle Thanks Vince Rocco ! So happy with our X5 M

ashok saini

BMW X3 malfunction light appears while driving I Was near by this dealership so I scanned the vehicle. Results were as follows part $113 vacuum line to be changed n labour $650.00 to install.What a rip off.** This dealership charged 168+tax= $194 for scan. Pfaff in Mississauga charged even more for a previous scan $265+taxes approx 294.00.Additionally they also added $7 in my bill for environmental disposal charges.They never replied when I questioned this charge. when u scan a vehicle for diagnosis where from does environmental fees come in the play. No dealership is less than other. Extremely poor response by advisors at Maranello .Leave vm write e mails no reply. They don't even give printed estimate for my repairs.but wrote on the side of my scanned report the labour n parts.which I refused. The management should be aware about this.

Kathy Digi

A simple “hello” would have been nice. I went to this location with my husband to purchase a vehicle. We were not even acknowledged. Sales staff seemed “busy”; but no customers were to be seen. I wonder what was so important that they couldn’t afford the time or effort to notice our presence. We left. I would never return to this establishment again.

Harry Lee

Unfortunately, I got a car accident and my Honda Civic car cannot use anymore. After then, I decided to find a pre-owned BMW car based on my finance status. After I went to several BMW dealer stores, finally I decided to work with Marenello BMW to finish my first BMW car shopping since I met Maurizio Nonis. I found that his service is professional and his words are reliable. He gave us a lot of good suggestions to think about a pre-owned car. At same time, I found that many of Marenello BMW cars are at good clean condition and give me impression that they choose and take care of pre-owned cars more careful than other BMW dealer stores. After I put my order for my car, I found some concerned information about manufacture design issues and asked to solve this problem for me. Mr. Newel DeSouza understood my concerns and help me relieve them in 5 minutes. In his mind he has big picture and great insights for his business and knew how to stand out from his community. His business strategy and leadership is very impressive. So I understand why he has so good team to work with him. His mechanic Mitchell Osmond did excellent work and good records. Many appreciations come from my bottom of heart. I’d like to give my appreciations to Jeff Lane and Walter Montagna too since they know what the problem is. Newel and his team perform their slogan “Competitive pricing without compromising quality” during their service process. This is not only oral promise but practise promise. The whole process makes me feel so satisfied. Definitely I will highly recommend my colleague and friends to Marenello BMW. Thanks a lot, Marenello BMW team!

R

Built and signed to purchase a brand new 2021 X5. The sales people said I would need to provide a pay stub and proof of home ownership for purchase for non export screening as this vehicle often gets exported to China and such. I provided same but it clearly wasn’t enough. I then provided a letter from my banking institution that my account is in good standing and I am able to complete this transaction. Still not enough. They asked for private banking info of my bank accounts which I provided but still not good enough. They requested a bank statement of account the money will be coming out of and to make sure there is sufficient funds on that specific account to cover the transaction. I have never been treated like such a criminal as I was at this BMW dealership. Couldn’t understand why I have to fight to give them 100k worth of business so I went to Mercedes Maple and was treated like a human being and a customer. Purchased a 2021 GLE53 without a single hassle. Lesson learned: Mercedes is in a completely different class than BMW. Lol - [ ] Update to owners reply: Thank you for the well wishes. Had the new GLE for quite some time now and couldn’t be happier with the decision. Even emailed some pics to your sales manager whom I had the “pleasure” of dealing with. All was required for purchase btw was a signature on the non export agreement form. I don’t usually waste my time writing reviews but the experience at your dealership obviously left a very bad taste. Will never recommend or step foot in a BMW dealership ever again. I was red flagged, why? Because I chose to buy the car outright without any of your financing? That’s nothing short of discrimination. Was harassed to divulge my personal banking account transactions, after which you had the audacity to inform me that it wasn’t sufficient as it doesn’t reflect the ability to purchase the vehicle. Ridiculous! Infringe on my private financial transactions like you are the CRA. I even provided a letter by my financial advisor of my banking institution stating my good standing and ability to complete this purchase. That alone should have been sufficient, but the scrutiny did not end there. Even my financial advisor was surprised, stating that he’s never seen anything like this before. Not sure but your “serious export process” is probably illegal as you have no right to ask and go through peoples personal financial banking transactions and statements, will enquire about that tho. All I wanted is to buy a present for my wife and was treated with scrutiny and infringement, like nothing more than a criminal smuggling cars across the border. Such customer service, no wonder BMW has slipped to #4 behind Audi now. There is a way to do things and there is the way you do it. At the least you could be more transparent with people right from the start, explaining exactly what will be needed and for what reason, instead of making me wait 3 months for while I already sold my old car and then exposing me to such harassment and making me feel like some low life. Your manager was talking to me like he’s doing me a favor, and I quote “I know you’ve worked really hard at this so listen very carefully because this is what I want you to do now...” GTFO U KIDDING ME? Give me my deposit back and keep your piece of junk. Lol anyways I wish you the best of luck as well, maybe look into how you conduct your non export process, because this is definitely not the right way. Lol good day.

mujeeb shams

Dealt with my sales guy he was amazing. Unfortunately the entire experience was ruined when another sales guy i dealt with was extremely rude. The sales guy asked me to apologize to him for asking when my bike is available for pick up because he was busy that day. I'm sorry but you don't ask a guy to apologize for asking if it will be ready today or the next after you have made multiple mistakes in a row. Too many mistakes and too many delays. Bike was dirty when I received it, I mean I just bought a 22k bike, no reason for the bike to be dirty. Very disappointed with the entire transaction.

Bryan Emmerson

It is unfortunate that I can't split my rating between sales and service. If I could, I would rate my sales experience five star and one star for service. Let me explain. I bought my first new motorcycle from Maranello BMW and I cannot say enough about their sales representative, Cray Scarlett. He was helpful and responsive before the sale and accommodating as we worked through the sales process. Part of the purchase included a top box that was an "extra". Their internal process was such that Cray could not process the request and was required to hand me off to their parts department. When speaking with the parts department, I told them it was for a new bike and needed to be installed prior to my arrival (I live 2 hours away). I also went the extra step and asked the parts associate to ensure that he kept Cray "in the loop". The item was ordered and arrived a couple days prior to my picking up the bike. So far not a problem. When I arrive to pick up the bike, I discovered that the bike was not ready because the parts department did not tell sales. Cray was very apologetic as he explained what happened. What would have taken 40 minutes took over two hours due to a flawed process where the "right hand didn't know what the left hand was doing". My goal in writing this is not to punish Maranello. Quite the opposite; I am hopeful that they will use this experience to enhance their process. Your team is only excellent when all batons are passed smoothly. Again, my two star rating is for my experience with the organization as a whole. Cray was awesome.

Ken C

I had a great experience purchasing my first BMW through this dealership the other week. Ricky Teeuwen was very knowledgeable and helpful. After taking the car from the lot I had issues with the connected drive but Ricky was there to help resolve those issues.

Abdi Ikar

I called to schedule an appointment and was scheduled in for the next day. 5 start rating for the phone operators professionalism, helpfulness and friendliness. When I arrived at Marnello BMW I was greeted by Gina who was awesome, courteous, professional and helpful. 5 start rating to Gina. Didn't take them long to service the car so also 5 star rating for the tech. although I didn't see him or her (I appreciate the unseen hero's as well). Would've been nice if they had coffee, tea or water for customers while they wait for service or I might've just not seen it. Overall my experience at Marnello was great so overall 5 star rating.

Pelle P

I purchased a 2022 m4 competition convertible in mid September. First of all let’s talk about the car.. the m4 is spectacular! The sound, power,handling and it looks amazing! Even the new front grills that everyone is talking so negative about. Please see it in person first! Now for my sales person Rick Singh, this is our second BMW purchase from Rick. He’s very calm personable no pressure kind of guy! Now some of these cars aren’t cheap of course. But if Rick can help with the purchase price he will. He’s one of the reasons I stick with Maranello BMW. Vivian is finance manager. She’s the person who finalized the sale of the vehicle. The person most people hate to deal with because that’s the one that usually pushes all the additional add on’s such as extended warranty, extended maintenance packages, appearance care packages…. Now in my experience as mentioned earlier, she give you the options to purchase the extras. Explaining them I great detail But not once did she pressure me and these finance managers usually make me feel like I’m obligated to make these purchases but not Vivian! Thanks! Then there’s Wilson. He’s the person who on the day of delivery presidents you your new clean car and explains how everything functions! Super cool man. If there’s something you’re not getting he’ll take the time to explain how it works so you don’t drive off scratching your head wondering.. how do you turn on the radio! Lol. I have to say that I’ll be going the Maranello for all my future vehicle needs. Highly recommended!!

Bollywood dhamaal

Worse dealership i ever visited. Wanted to give 0 star but its not available on google review. I purchased a headlight worth of 3k but it had some manufacturing defect and when i let these guys know they told me to buy another one because they said they dont have any warranty on any electrical part. So what does this mean, we should not be buying any thing from bmw? I heard bmw knows to take care of their customers but after this i will be never buying bmw again in my whole life. Totally disappointed

Andrew Ross

Fantastic experience!! Andrea Gulisano provided exceptional service, and he went above and beyond to help me find a great new ride at a great price! All the staff here were very friendly, and I would recommend this dealership to anyone looking for a new or used car, or even service expertise. 5-stars!

v lavio

My service Rep Gina was excellent! she was knowledgeable, helpful and courteous! First time customer at Marenello BMW, work completed in half a day I was notified by emailed and able to pick up my vehicle just after lunch. The other BMW dealer I use to deal with was slow and always had to wait until the end of day to pick up my vehicle. I highly recommend Marenello BMW.

Joseph Imbrogno

The was our first time dealing with Maranello BMW. It was such a pleasure dealing with Calvin Tran and the entire Maranello Team. Calvin is so knowledgeable and friendly he answered all the questions we had he never made us feel rushed to make a decision. I would definitely recommend Maranello BMW to anyone who’s looking to purchase a BMW

John P

Needed to service my vehicle, called into Maranello because it was closest to my home. I called to set up a service appointment and Tessa? (unclear) picked up and her tone was pretty rude off the bat. She asked for my name to build a profile for me and when I said my name and paused for her to enter it in, she responded, "I am aware of the spelling, continue". I immediately hung up, called the next closest location, which was Autohaus and the phone call went smooth as butter.

Raul Paredes

Pietro L. was very professional when I went there for a recall service. He recommended the time my car should get oil change instead of doing it because I ask for it. Service was fast.

Mohammed Salama

Recently purchased from Maranello BMW and had an absolutely amazing experience. The sales person David Sy was very knowledgeable about the products, always responded to any questions I had, very personable, kind, and much more. His manager Stefano Perri is very respectful person and a gentleman. They both gave me the best experience I had purchasing a vehicle. The rest of the staff I interacted with is also kind and very greeting. I would recommend Maranello BMW to anyone.

Vince Tucci

Went in for a scheduled free oil change and came out with a damaged oil pan where the dealership wanted approximately $3800 to replace. The dealership did not own up to it but instead hinted it must have been the mechanic who performed my last oil change. This obviously could not be the case as my last oil change was in Oct/19 and based on the damage, I would have lost all my oil on day 1. I sent an email to the manager to further discuss the experience and I was happy he called me back but thats all we did was play telephone tag. I requested a time when he was available so I can accommodate his schedule but instead attempts to call me at 9am instead. Returned his call 2 weeks ago and still no returned call. With all that is going in our society and economy due to the pandemic, I would not believe a dealership would stoop to ripping people off. I would rather pay my mechanic to do the my oil changes instead of getting the free service from BMW Maranello. Worst experience ever!!!

Krystle Stubbs

I had a wonderful experience at Maranello BMW. Ricky, the sales agent who helped me, was amazing. He was patient, took a lot of time to show me everything on the car and followed up with me a few days later to ensure all was well. I never felt rushed or pressured to purchase and Ricky gave me detailed responses to all my questions.

Kathryn Cucullo

All of the staff at Maranello BMW were amazing, especially JP. I had a difficult time making my decision. JP didn't stop until he found the configuration I wanted. JP made the entire process an enjoyable one, from the initial research to delivery.

Tiago Faria

Called today 4 times to try to talk to the parts department no one picked up the phone. Left 2 voicemails no one called back. Called another time and explained to the gentleman that picked up the phone I would like to talk to the parts department once that I had called 4 times and left 2 voicemails. He reply what I wanted him to do if I wanted him to take the message himself in a very rude manner. He then took my information and said that he would give the parts department the info and they would contact me. So long story short no one called me back and they never picked up the phone! Customer service is key nowadays and I had to call GP bikes to get the parts needed for my Ducati. They where very professional and know how to take care of the customer. I drove an extra 50km to get the parts and ended up putting a deposit on a new ducati V4S that I’m gonna pick up next Tuesday. Maranello Moto Sport if you knew how to take care you your customers you could be the ones with a V4S coming out the door. Thank you for the bad customer experience that only helped me to get out of the comfort zone drive the extra mile and a find the proper business to take care of my needs!

Hwanjun Yu

Leased a BMW 320 from this dealership, they were fast with the paperworks and I got my vehicle in a week of coming to this location. Jason D was really helpful and got everything organized for me and I drove out with the car without any hassles or problems. They gave me plenty of updates during the process and followed up with me after getting the car to make sure everything was alright. Everyone there was very friendly and welcoming and the process from selecting a car, test driving and signing it was a very pleasurable experience. Best of all, the deal they got for me was incredible! I would definitely return at the end of the lease for another BMW at Maranello

Nichola Hebert-Meloche

Dealing with David Sy was a great experience, very helpful and informative, I look forward to dealing with them again in the future!

Ahmad Ahmad

I was undecided whether to buy a 528i or 535i. I am glad I met Yusuf Hayder. He helped me asking a couple of questions on my preferences and he made me decide which one to go with. Yusuf is the most helpful person I have met so far at this dealership. He helped me get a good trade in value for my car and made me really happy with the purchase of my new car as well. I would strongly recommend if you visit this dealership ask for Yusuf and he will go above and beyond to make you happy!!. Thank you Yusuf for making this a memorable moment for me.

Adam Gawn

I had to take my BMW in for service on a damaged tire. Normally I go to BMW Toronto but I just moved to the area and wanted to work with my local dealership. Honestly I was a bit disappointed when I got my car back. The service department did fix my tire in a timely manner. However, I got my car back with no wash, I inquired about refinishing a rim and they focused on talking me out of it, called me and recommended I do a charged tire rebalance which I did, and was told I have no access to a shuttle service. I expected similar service that I have received at BMW Toronto but did not get it.

Halina Diaczyk

This was my first time at this dealership. I was thoroughly impressed with the professionalism and customer service I received from Jon Tam. He went out of his way to ensure that my first experience with the 'Service' team was a great one. Thank you for going above and beyond.

Richard Hyde

I just purchased an X1 here from David Sy, I felt compelled to write a review as it is often difficult to find amazing customer service in this day and age or even good customer service. From the moment I met David to the conclusion of my purchase he was genuine, involved, and a man of his word all he said he would do he did and more. This is the type of person who inspires repeat customer business and Maranello BMW is lucky to have him, I know as long as he's there I'll certainly be a customer and recommend him to as many people as I can. If you're shopping for a car this is the man to see you will not be disappointed at all. Thanks again David for bringing back my faith that good quality people can be found.

Frank Bellomo

Bought my first BMW from Maranello BMW. From start to finish my experience was excellent. My salesman Andrea was great I recommend using him. After having a bad experience at another high end dealer Andrea and Maranello have restored my faith in what well run dealer should be.

Farzad Vafajoo

The experience was nightmare. The dealership looks like to have its own rules. The staff tried to help me but he was unhelpful since the dealer’s boss advised them not to cooperate with customers. Had been to other BMW dealers and they always went above and beyond to make sure I don’t get my time wasted for service. Had always had a seamless experience at other dealerships to be fair with BMW. Based on my experience I recommend avoiding this dealership. They initially forced me to sign a letter with a commitment to pay $160. I insisted what this amount is for as my car is still under warranty for another two years. The service rep advised me they may not charge me which again was completely abnormal. Then they said my car may stay at the dealership. My experience with other BMW dealers were always providing me with a loaner. Asked them to provide me with a loaner car while I don’t have my own car. The ridiculous part was they asked me to pay for rental. To cut it short, I had no choice but, after two hours of arguing, asking them to return my car with no service. My humble advice: Just avoid this dealership!

Jasmin

I recently picked up my new X1. Rick helped me throughout the whole process and got me a fantastic deal on my lease. He was so helpful and made sure I was very happy with my vehicle. Thank you for such an amazing purchasing experience.

John Zung

This service department is an absolute disgust to the BMW brand name. My wife had purchased the vehicle from here last year and I must say that she was treated absolutely amazing by the sales department. I brought her car for service the very first time last month and was truly dissapointed with the service I received , especially from the service manager after talking to him over the phone regarding an issure in where he spoke very disrespectfully. It is always a much more easier and enjoyable experience when I service my other vehicle which is a Toyota.

Rami Sorikh

My experience with Maranello BMW has been beyond my expectations since I first purchased my 330. A few days ago I had a major coolant leak. I called my BMW rep Calvin, who did his due diligence and then immediately told me to call the BMW service hotline. They sent a flatbed truck to my house within the hour and towed by car to Marenello. Peter at service handled my case, provided a loaner for me while the worked on my car. Since then I have picked up my car and it's running beautifully again. I would highly recommend Maranello to anyone considering a BMW.

Kuljot Sohal

I picked up a new BMW from Jonathan Tam in October of 2020 for a great deal and was blown away with the customer service. Currently, he’s always willing to answer any questions I have about CPO BMWs as I’m in the market for one! I Would recommend everyone go to him when shopping at Maranello.

ndaniell2 2

ricky sold me my first car, 2011 328i x drive and the process couldn’t have gone any smoother, the professionalism at maranello bmw reminds me of why i bought from a trusted salesman and dealership instead of buying privately. overall a great experience

John Vickery

All dealings with Maranello BMW regarding the purchase of a Used X3 & the follow-up servicing was extremely professional, friendly & efficient. We were given excellent value for our trade-in on a reasonably priced, beautiful X3. This our 3rd vehicle purchase at this dealership & we will be back for a 4 th. Thanks to Maurizio & the Service Dep't

Di Ma

This review is SPECIFICALLY FOR INEXPERIENCED CARELESS TECHS. New to the BMW brand and purchased a used vehicle with warranty. The techs are slow and the advisors and managers do what they can but over a year of coming to the dealer 2 of my advisors left cause the techs breaks the cars more then they fix them. To scan the car which should take 15 min takes an hour. Each time I would come to fix something the car would drive a few days before my engine light would come on again. With my own eyes I seen them give the car back to another customer unfinished. I even tried to come in at 9 am (as agreed ) and was told car will be done in 3 hours only to see the car enter the shop in 3 hours ! Allot of times they are short on loaners cause of careless techs. when my warranty run out they installed parts without my authorization then tried to charge me for it. then broke a whole bunch of parts under the hood when i refused to pay for the work and parts trying to reinstall my old parts which they threw out. Again manager cleaned up their mess. recently i found that I'm missing some minor parts under the hood. I wont go back to demand replacement cause I'm sick of this !!!!! They change parts they don’t fix the cars. The techs from top to bottom don’t care. You are paying 160$ hr but in reality a 3rd party shop who works on Bmw will do it better for 80 to 100$. I won’t speak for sales and parts but if you got warranty with your Bmw or need service of any kind, STAY THE HECK AWAY FROM THIS PLACE!

Rose F

Great experience at Maranello BMW. David Sy was very helpful during the sales process and a pleasure to work with. He followed up with me after I picked up my car to arrange to have the few marks on the bumper touched up just as he promised. And the results were better than I expected - looks flawless! Kathy in finance was great. She explained all the options to me, answered my many questions and helped prepare me for my delivery appointment. The entire experience was seamless and enjoyable and I am very very happy with my new car !!!

Gregory McDonald

We had a great experience. Very knowledgeable staff and the bike is great. Highly recommend Maranello if you are looking for a motor bike.

F1

I have been a long-time Maranello customer and will continue to service my vehicles there. From the sales, parts, and service teams, all staff are professional, courteous, knowledgeable and willing to go the extra mile to assist in any way they can.

Daniel Romano

If you’re buying a motorcycle and want the same customer service and experience you would expect from a Ferrari dealer there is no other place to buy your bike. The best customer service in the business.

Jim Jacobs

I had a rather nice experience at this dealership a few days ago. Parts & Service managed to get me pricing on everything I asked for. The only bad experience I had was I tried looking at a R 1250 GS on the floor and the sales guy was extremely pushy and rude to me. I believe his name might have been Crey or Cray?

Ibrahim Waseem

I went in because there was a small puncture in a tire and they recommended I get a new tire for $800. I went to a local mechanic and he fixed it for $30.

Grant McMurray

First time using Maranello to purchase a vehicle. Great service from David Sy. Price was fair. David was great to work with and easy to communicate with. Very helpful in answering all my questions even when purchase was being made from a distance. Highly recommend.

Bill Hanson

I was pleasantly surprised by the honest, patient, and upfront sales approach I experienced dealing with John Pavunkovic at Maranello BMW. This was my first visit to the dealership and I found the entire staff friendly and accommodating. Highly recommended.

Leon Moses

There are new car sales persons and then there is John Pavunkovic. I have known John for over 12 years now and have done 5 new car transactions with him over that period. He is just a thorough professional who is very transparent with the details of the transaction and works in your best interest. What also sets him apart is his level of commitment to you even after the sale is complete. I had Financed a vehicle for 5 years through John and I needed to get out of the deal after about 2 years. Terminating agreements early are always very expensive. I reached out to John. He immediately got back to me with news that he may have a customer who could be interested in purchasing my vehicle. To cut a long story short, I walked away with a SAVINGS of approx $4000 to $5000 and the buyer got the car he was looking for. John's commitment to his profession, ensured he had 2 very happy customers. John Pavunkovic is your man if you want to experience a honest, stress free transaction. John.....you are the BEST!!!!!!!!

Alireza Moghaddam

Perfect experience. In Maranello, they provide such professional service. I know them since long time ago. I have tried many other dealerships for service. Maranello is the best with a very nice and friendly team :-)

Alex Sclavi

I always deal with Lisa at Maranello and she has been extremely helpful. I Highly recommend to speak with her. Great service.

Lucy Loporto

Had an awesome experience purchasing my new car with Amir Shirazi. Without a glitch...he made it quick and simple. Very grateful for his services. I highly recommend doing business with him.

Samantha Carranza

All the staff at Maranello Moto Sport are very friendly, attentive and knowledgeable. Customers will be warmly greeted the moment they walk in right up until they leave. I would highly recommend MotoSport to anyone who is looking for a new bike or even just thinking about one future wise as it is a very professional environment with prompt service!

Stingray 72

Service required for engine light. Called and got an appointment next day (Autohaus earliest was a week or drop off without appointment and hope for the best). Hung around and everything diagnosed and repaired within 3 hours including regular maintenance check list. A day later hit a monster pothole and had car towed and dropped off after hours after speaking with service agent. Work order had been prepared by the time I got there - nice. Friday was diagnostics and quote for repair. Several days for parts. Great service agent Lisa arranged for loaner (2019 440i series). Repair was finished and ready for pick up the following day - several days early - nice surprise. Overall experience was very positive and much better than what I’ve experienced elsewhere ( ie. not enough agents for the amount of people, lousy waiting area and long wait times to be seen). Definitely will come back for future service needs even though it’s out of my way relative to the closest dealership.

Vahid Babaei

Special thanks to Calvin. I got my X6 last week. Everything was perfect. Calvin is really professional, helpful and responsible. He answered all of my questions regarding to car even on weekends. He was the best sales specialist I have ever seen.

Alexander Mosa

Excellent car, serviced beautifully, and handled with care by Andrea and the rest of the BMW Maranello team. Will be back for next car!

Alpesh Patel

Working with Leo Dicaro was an absolute pleasure! Leo is extremely patient, I never felt pressured to make a decision, and most importantly, a professional. The buying process of my BMW X5 35d took about 1 week. The best part is everything was completed within a week, like finance, transfer of vehicle, inspection etc. I highly recommend you talk to Leo - CPO side if you are considering buying previously owned BMW. Maranello BMW has lots of great CPO BMWs to choose from.

Johnny Bagnoli

I had issues related to my A/C and intermittent software challenges. The Service Desk (Lisa Yum-York) was great with coordinating the repairs with the warranty company and keeping me up to speed with the status of the repairs. I am pleased with the service and support provided by Maranello.

Rafik Kodsy

I recently leased a BMW from BMW Maranello , I had a very pleasant experience with Liz the internet expert John the sales man and Walter the manager . Every person I have met was very professional and they were doing there best to leave a positive impression. Thank you BMW Maranello , Highly recommend this location.

Yanhao Li

I brought my car to the dealer as the service light is on for the brake fluid and expect to only make an appointment. The service advisor John Kim I met helped me to get a spot to have it done today, saved me another trip and he recommended the service option based on how I use my car and helped me decide whether I need some extra non-mandatory things done at the same time. 5 stars for his kind service.

Dennis Brown

Excellent service. I am very satisfied. However, I am very surprised at the concerns expressed by the auto mechanic relative to the oil change. To be specific, this car has only be served by one dealer. As such, why should there be a problem with the oil plug???

Gary Sehgal

Very pleasant experience with the oil change on my X3. Did not leave the car, just waited and got it. Appointment was also very quick, got the next day appointment after calling. Service advisor Lisa was great.

Clarke Code

Purchased my first BMW this morning from Maranello BMW. I highly recommend sales consultant John Pavunkovic. He was courteous, professional, knowledgeable and made my first BMW purchase a pleasant experience.

Gopaul Boodhoo

Excellent customer service I experienced . I also received Professional , Courteous and Caring customer service especially from Lisa Lum York ( Service Advisor ) who was also understand . She even rendered shuttle service to me and gave me some pertinent advice and recommendations using her Expertise. Am happy to have chosen BMW . A cut and class above the rest ( competition ) !

James Nguyen

I never write reviews but this is definitely warranted. I’ve leased 3 vehicles back to back with BMW with the current one mid Aug ‘21. I’ve always serviced my vehicle with this location and have had good service till today. One of my car key battery died and I went to get it changed. Again, I’ve only had this vehicle since Aug ‘21. The parts guy charged me $10 even though I told him I haven’t had the car for more than 3 months and I barely use this extra key. He told me ‘it’s happens, do you want to change it?’ Well obviously I need to change it but I’m very disappointed in the customer service. If I had the key for more than a year I would understand you would need to charge me, but it hasn’t even hit the 3 month mark. I’ve never had this issue with the last 2 vehicles. I won’t be coming back to this location for services or any future vehicles. It’s not about the $10 but the lack of customer service I experienced. I didn’t buy a product for $100, I’m leasing a vehicle over $60k.

J

Came in for service Brad and Adriana were fantastic, they remembered me from my last visit and went the extra mile. Brad remembered I'm a clean freak and made sure that my X5 came back in beautiful condition with a free car wash. 10/10

basel alakel

Great people great service they're going to take care of any. for my experience they are the best BMW dealership in GTA area. I want to say thank you very much to Amir he's the salesman he's wonderful guy and thank you so much to Alex sales manager, thank you for all of you guys!

Debbie Regina

Paramount at Customer Service. They have their bar set extremely high and deliver on that expectation.ALWAYS SERVICE WITH A SMILE. They NEVER disappoint!! I recently had my car in for service and a seatbelt recall. ANDRE BIAFORE, Assistant Service Manager, observed that his service staff were occupied with other customers, came out of his office to assist me. I was extremely impressed with his attention to detail. There were a couple of questions that I had regarding my vehicle. Andre immediately said "LET'S GO AND CHECK THEM OUT".....resolving my queries in mere seconds. THOROUGH..PROFESSIONAL..Knows his product and his business!! My sincerest Thanks to Andre and his outstanding Team. TRUE PROFESSIONALS....PRICELESS. In a retail world where customer service is so sadly lacking, many others could take a page out of Maranello's book!!!!! AND LEARN FROM THEM!!

Paul McKenzie

Very basic service not what I would expect from BMW Nothing compared to landrover Went to pickup my car and had to leave it as all the work they promised to do was not done. Brand new disc was put on the car and was starting to rust when I picked up the car. The tried to say that is normal. When I walked around the dealer and showed them none of the other cars were like that, is only when they went back to check that the disc should have been painted.

Nadine R

Just picked up my new car. I purchased with Cristina and she was an absolute pleasure to deal with start to finish. Rosemary the business manager also took care of all the financial details perfectly. I am very impressed with the team at BMW Maranello and would highly recommend them to anyone in the market for a BMW.

Louis Gouvatsos

I recently purchased a used vehicle from David Sy at Maranello BMW,the overall experience was very pleasant,David was quit knowledgeable and very helpful with a couple of issues that I had. All safety protocols were in place for COVID-19.Overall I would recommend this Delearship. Thank You. team Maranello.

Cathy Casey

I had excellent service with my recent visit to Maranello BMW. The gentleman who looked after me was kind courteous and respectful. My car was ready earlier than expected! I appreciate the wonderful service ... thank-you very much!

Dmytrio Velychko

Had a scheduled maintenance with a service rep Robert Obront. It was a very fast service and great experience. Thanks for servicing my car efficiently! Great job Maranello BMW!

Carlos Garin

Peter is. extremely helpful but service this time is very expensive for unsatisfactory results. Latest bill are $1,299 .16 (12/13/21) , $525.94 (12/14/21), and 12/21/21)was for $2, 853 and just a few days later car was again not performing well. Smell of gas when parked and cannot open hood to check if anything is leaking. Next appointment is now for 12/28/2021. No car available for next appointment. Have to wait for unknown time at next appointment. Rental car not an option because of age which is also unsatisfactory and. unreasonable.My wife and I are fully healthy although in our seventies. We have no problem renting cars and leave for Aruba in late January and had no problem renting a car from one of the major entities. In closing I wish to reiterate that in the past service has always been exemplary and Peter has always done his best for us. but this time who knows what is happening in the back room repair shop.

L Chiappetta

I continue to Lease vehicles from Maranello BMW. This time around I had the pleasure of working with JP in Sales. He is absolutely fantastic to deal with and really went above and beyond to solidify a TRUE VALUABLE CUSTOMER EXPERIENCE. I really recommend asking for him.

Stephen Zanon

I just negotiated a deal for new M240i with JP. Can't say enough about the great service and advice that JP gave me. I would highly recommend dealing with John at Maranello BMW. Can't wait to get the car now!

Greg Lubbock

I recently purchased a pre owned X3 through Maranello BMW and could not be more happy with the entire process. COVID-19 car shopping made for a unique experience but everyone at the Dealership was beyond professional and courteous from initial appointment, through the purchase and delivery. Kudos to David the Sales Associate, he was an absolute pleasure to deal with and I’m thrilled my new ride!!!!!! If you’re looking at BMW (this is my first and so far beyond amazed) would absolutely recommend both Maranello & David!!!

f mavis

We bought 2 cars from Maranello BMW so far, and we had always taken care by David Sy. He is very friendly and provided us an exceptional services. It’s always been a great experience dealing with David Sy in Maranello BMW.

Matt C

Picked up our brand new M2 Competition June 30th and the sales process was very hassle free from BMW Maranello. It’s the second car we’ve purchased from Kate, and we really appreciate the personal touches from Kate - she really gets to know you and treats you like family. Would highly recommend Kate and will be back for our next BMW.

Steve K

Took my ‘17 S1000R in for annual servicing and a chain replacement. Great service and friendly staff.

Amir Nezhat

I had a pleasure of meeting “Amir Shirazi” a few weeks back once we were invited to BMW VIP event. He was quite knowledgeable as well as patient and helped us a lot during the process and we got an amazing deal. I even had gone to other dealers searched online to see if better deals existed but couldn’t get anything close. He also emailed me a few times until before delivery of my vehicle to check on me and providing updates and I’m quite thrilled with this level of customer service. I would definitely recommend anyone to come this location and deal with him because you won’t go out empty handed and without a smile on your face.

Israa Alshimary

Had a very bad experience yesterday in this dealership! Walked in to see their pre-owned cars, and the sales person that directed us was very arrogant and not welcoming! As soon as we asked about 0% financing over 24 months due to religious reasons, he shut us out and wouldn’t even open the car for us to see. He claimed to have worked in dealerships for 13 years and he proceeded to tell us that it’s impossible to get that at BMW and any other dealer, he ought us to be liars with his sarcastic tone, he wouldn’t listen, even though we told him our brother did it at Audi! The funny part is that, we left and went to Mercedes and Audi, where we were treated with tremendous respect and negotiated/were accepted for the 0% with 24 month period. In fact, Audi already had a promotion going on, and they still helped with the price reduction. In the end, worst customer service experience!!

April Go

I had the pleasure of working with Ricky Teeuwen when purchasing my vehicle. He was so easy to work with and listened to all of my needs and concerns. With every request he was quick to respond and he was accommodating. Would recommend anyone to reach out to him when looking for a vehicle. Maranello had some of the best pricing when shopping around and highly recommend to anyone who is looking for a new car.

Djsjs Fhdjsi

Not even gonna put my real name on here but ever since I bought my car these guys are the biggest scam artist when it comes to selling pre owned vehicles. And did I mention how they absolutely scam you on labour like oil changes and services

amangosal

I worked with salesperson Kate. She was very helpful in getting me the best deal for my new 3 series. I highly recommend Maranello for anyone looking for a BMW. Also ask for Kate, she was awesome!!!

Fernando Perri

Last week's service visit at Maranello was fabulous as always...although the usual service rep having left for another career , I was personally looked after by Andre Biafore and he was exceptionally professional, courteous , reliable, and the entire staff was excellent and seamless. Everyone took great care of me ...never mind the old speedy commercial of the seventees.....about " being a somebody" ....at Maranello ...they make you feel like a somebody special !

MrPrachka

This location has always been great for me ! I left my Bmw on Saturday and Monday morning Peter called me at 8.35 and his technician has already scanned the car so Peter could tell me what’s wrong how much time they need to fix and how much money!! Got my car 6.30 pm thank you Peter thank you Maranello Bmw . Best regards Atanas Kalachev

Tom Smeh

One of the best dealer experiences I’ve had to date. Ricky the salesperson and all of the support staff were professional and polite. The final deal was a nice meeting in the middle and I felt that I was treated extremely fairly during the whole process. Without sounding like a commercial, if you are looking for a bmw make sure Maranello is on your list of dealers to see. I am from the Hamilton area so it’s definitely not out of location convenience that I bought from them, but well worth the trip.

J-SH Wong

John, you are THE BEST! It was the best 5-stars service I’ve ever had from John Kim since 3 years ago I’ve been with this dealership. John was very friendly & helpful during my visit. He went above and beyond to arrange the regular maintenance for my car and also took the time to found the problem with the speakers and was ordering parts and making appointment for me to have it fixed. Amazing service from John. Thank you very much, John; and my thumbs up to you.

Don Shephard

It was a pleasure doing business with David Sy and Maranello BMW. The whole process was smooth and and I will be back for the next one. Highly recommend the team, if you're in the market, look David up.

andrea

Hi everyone! This review is on behalf of a close friend who does not have access to google review but really wanted to make the post - If you're looking for a vehicle and want first class service go to Maranello BMW and ask for Calvin Tran! Calvin from the first email / phone call was excellent, prompt, DOWN TO EARTH and professional. He answered all my questions and genuinely worked with me to get me exactly what I wanted and needed. I purchase a used X1 and Calvin knew everything about the vehicle and really did his homework. He took extra time to answer my questions outside of work hours as it related to insurance, service, parts for my vehicle etc. Even a week after the purchase he has gone out of this way to make sure things are going well with the vehicle. Calvin to me is re writing the stereotype on what it means to be a car salesman.... he was genuine throughout the process and has made me want to stick with BMW going forward. After dealing with Calvin, Bart Luniewski helped me finalize the purchase and was just as fantastic! He went above and beyond to walk me through everything associated purchase (finance, add ons options, service etc.) and answered all of my "dumb repetitive" questions..... and took to time to explain everything to me; this was greatly appreciated. His patience and knowledge made it easy for me to finalize the deal - it was amazing! Overall - fantastic team and again, ill be going back and working with Calvin for any future purchases / will be bringing family members in!

Bawelaya Isho

I own an automotive repair shop. Have an account set up with parts. Ordered some parts trying to ensure the guy serving me knew there was more then one style of this part. He assured me by vin its correct... even though it wasnt. No big deal.. spent almost 2 hours trying to call parts this saturday to get the correct stuff..with no answer at all very annoyed not to mention how my customer is feeling. Definitely would not recommend for parts.

Heinz Hribernig

I met John Pavunkovic at the Autoshow and came away impressed. I was in the market and found the right salesman. John was professional, patient and answered all my questions. I went to another dealership to compare and there was no comparison. John is honest, upfront and transparent. I drove 1 hour to visit John and it is worth it. Thanks John for all your help. Look forward to doing business with you again.

Mark Gundert

I loved everything about this dealership. Helped me pick out the car I wanted within my price range. Very friendly. They respect their customers' needs and leave out the BS! Straight to the point without hassling me or conning me into anything. Down to earth sales men who knew their vehicles and how to please a customer. Will buy from here again. The most pleasant experience I've ever had purchasing a vehicle. I recommend Maranello to everyone!

Amritpal Sran

Purchase a headlight and it’s not working.No body listening the problem just making excuses.

amy chamberlain

We had a pleasant experience recently purchasing our X3 but there were also some things that had us hesitating. We scheduled a test drive and when we walked into the showroom not a single saleperson/staff asked if we needed anything nor did they acknowledge us, despite the fact all 3 were standing at the front desk chatting it up. Leo was our salesman and he was very polite and easy to work with. The original model we came in to test drive we did not love and he didn't recommend anything else, other cars etc. We had to suggest looking at the x3 and other cars within our budget. He didn't really TRY to get us into a vehicle. Rosemary and Nikitta are absolute gems . Both of them make up for some of the other areas lacking. In all, it was a decent experience. We still love our bmw!!!

Midrange Game

The service provided at this dealership is amazing. The staff members are very professional and were very helpful when it came to providing the information I needed when purchasing my vehicle.

Fred Accardo

Best BMW dealer in the GTA. Liss from service is always great and looking out for me. 5 star dealer all the way.

Adele Vescio

Excellent service and experience. Love my purchase!! David Sy is super helpful, knowledgeable, and found a car that was exactly what fit our needs. He was also a blast to work with... great guy! He went above and beyond.

Stephen Wright

I recently purchased a new to me BMW at Maranello and can’t speak highly enough of everyone there who walked me through the process. Everyone was exceedingly friendly, knowledgeable and professional from the moment I walked through the door to when I went to pick up my new car. It was a great experience all around and thoroughly met my expectations. I had been to a few other dealerships prior to Maranello and had been less than impressed. I have, and will continue to recommend Maranello to anyone looking for a new vehicle.

Gurvinder Padda

These guys are scammers...big lairs ...no customer support.... They sold me $ 3000 headlight....the light is defective...they are arguing that this Bmw did not install it ...I spend $200 to diagnose..Now they are saying that we are unable to find problem ...you have to spend $500 more to replace headlight....Big frauders ....Be aware ...never deal with them ...never go ...they are just looting there customers...be alert

Ricardo fre

Robert the sales advisor was an amazing help and truly did an exceptional job on making the experience unforgettable! Definitely recommend Maranello BMW.

Danny Hong

I had a great experience with Maranello BMW. Service advisor John Kim was very informative and friendly. He answered all my questions regarding my vehicle. I highly recommend him based on his quality of service.

Enza Tartaglia

Maranello has always been great to work with. Vince is an incredible representative and has always taken care of me as I transitioned to another vehicle. He knows exactly how to create, build or find the perfect vehicle that suits me best. The staff is so friendly from entering to the end when presented with my new car. I would recommend this dealership for its professionalism, quality and care.

Kannan Kumarasamy

Very positive experience with David-Sales Manger! We just purchased a BMW X5 from Maranello. The service is outstanding. Thanks David.

Ryan Boroumand

A very disappointing experience. Car damaged during the repair, where they did not accept the responsibility even though my signature was not even on their initial body inspection sheet. Long waits, irrespective and arrogant service advisers. I even escalated the issue to their General Manager and all I have got was an email saying they have evidence as they record the repair and now I have to pay to get the damage repaired.

Andrea Di Paolo

Liz & Leo are my favourite people at Maranello (Rose too). Great experience and overall support navigating the very strange car market at this time. I would recommend people take a look at Maranello BMW and further BMW in general! Found a great X1 that has what I needed at a great price. This is my first timing owning a BMW. Exceptional experience from start to finish. I would definitely see Liz and Leo again for my next vehicle. In the meantime I am going to enjoy the beautiful vehicle I picked up. Also, the car was in excellent condition upon viewing it. It was easy for me to navigate this experience. They helped me during and after! Thanks again. :)

Mirela Rustemi

Very disappointed with the sales manager Bart Luniewski I walked in his office fully convinced that I was approved, I even pay the $2000 deposit and very soon later I find out this is just a game to make me pay deposit on a offer that says $0 down. Never going back there

Hitesh Kanani

John is Amazing. Has helped us previously with Honda. Glad to see him at BMW. Hope to pick up 7 BMWs off John. John has always been upfront and had grated our family with respect and honesty. Thanks for everything John.

Claire de la Cruz

I love this dealership! I can only say good things about this place: awesome service and great deals. They have the most friendly, helpful, and knowledgeable staff. If you're looking for a bike or accessories, go to Maranello Moto Sport, you won't be disappointed!

Jatinder Bhasin

Very poor service and follow up even after bringing the issue into notice but no one is ready to help and correct it. Got Recall service done and after that my vehicle started giving all kinds of trouble. It was working absolutely fine and amazing but I don’t know what these guys did now something is happening every single day. Not happy at all. Will it recommend to visit Maranello as they don’t care even if you discuss the issue and need help. Mr. Pietro was very rude and started blaming me instead offering help.

Dylan Pillay

I had a problem with the back LED lights on my X6 which is under warranty and decided to take it to Maranello to have it repaired. I ended up with Lisa as my service rep and Hythem as the mechanic who worked on the car. Lisa proved to be polite, helpful, courteous, responsive and accommodating and made the whole process seamless. Hythem was quick and efficient and I was out of there within an hour. I have dealt with many other BMW dealers but I can safely say that my overall experience with Maranello. surpassed any of my experiences with the other dealers.

Irfan Panchbhaya

Every time I visited Maranello BMW, I have met wonderful people there. Excellent place to buy your BMW, fair price, no hidden fees, great customer service. I had leased 2017 X3, and now I financed BMW X5, 2021. My sales associate Rick Singh gave me best price, help me a lot to customize my X5. He is honest and very helpful.

Rouslan Safarov

Poor Service! Booked a service appointment for motor oil change two weeks in advance to have first appointment in the morning, wait for the car to be serviced and leave as early as possible. Arrived for appointment ahead of time, waited for over 2 hours and a half instead of 40 min typical for the oil change. Did not receive any reasonable explanation why it took so long, but noticed that another customers that arrived much later then me for service left much early then me. I guess my car was pushed to the end of the service queue in favour to the other customers. Such a disrespect of my time! Very disappointed!

Paul Machado

This is the first time I've ever dealt with Maranello Moto Sport. Our experience was absolutely perfect. Maranello was not our first choice, as we were looking for a dealership closer to home. It's incredible how dealerships have no interest in simple communication with their customers to make the sale. Marco responded to the request, immediately, to purchase a new Ducati from him and further provided a price that was un-matched. Everything was done via e-mail. A test ride was coordinated and as soon as I showed up, from 3 hours away, the equivalent bike (959 Panigale) was ready to be test ridden. Marco arranged for delivery of the bike and it arrived in showroom condition. I would absolutely buy another bike from them and I highly recommend them to anyone looking to purchase a bike. Unfortunately we are simply too far away to make them our service shop. If you are looking for a Ducati, anywhere from Windsor to Toronto do not stop along the way, as nobody else wants your business. Proceed to Maranello Moto Sport directly.

Carm Pia

A great thank you to John Kim for helping me with my service appointment. He was very helpful and always kept me up to date with the status of my car which I was very please with. We need more like him in the service department.

Anthony Palandra

John from Maranello BMW provided five star service from start to finish. I purchased my first BMW with Maranello and John provided great feedback on my spec, kept me up to date throughout the production process, and followed up with me after delivery to ensure I was getting the most out of my BMW experience. Would definitely recommend!

shale tobe

I bought my 428xi convertible here when they came out in 2014. It is the best car I have ever owned! On top of the car, the service has been second to none. When I walk in to the dealer, my service advisor, Don Chen makes me feel like family! He always takes great care with me, and everyone else I see him dealing with. I don't plan to buy anywhere else next time.

Bogdan Neagu

I continued to service my 2015 BMW 528 xdrive at Maranello BMW and they keep up the good reputation. They are accommodating, friendly and willing to work with you to address any issues the car may have. By the way, my car has been very reliable so far (1.5 years since purchase) with one little exception related to a slight vibration at higher speeds. But that has nothing to do with Maranello.

Elijah Wright

The service I received last week to repair a couple of on going issues with my 2003 M5 went way beyond expectations. Starting with Gianfranco Cavalieve(Johnny Vegas) who put me in the hands of the more than capable Service Advisor Lisa Lum York, who proved to be incredibly helpful in explaining the initial procedures, kept me updated regularly on whatever changes became necessary, informed me to the last details of the cost involved, and graciously called to inform me when the car was ready for pickup. The overall experience was nothing short of amazing. Should also mention that between Johnny and Lisa, they directed the car to the shop mechanic ( I believe his name is Mario) whom they felt had the experience and know how to do the best job on the car, and I appreciate the insight and and attention to details that was given to this job. I would highly recommend Maranello BMW as a shop for anyone with a BMW to take their car for service, and I am tremendously happy with the level of service that I received from Johnny, Lisa and Mario. Regards, Elijah(Jerry) Wright.

Sal Adamo

I have been a customer for many years and I have bought many vehicles and I’m alway satisfied with my purchase experience These guys always excited my expectations This is the best dealership to by a BMW from I highly recommend this dealership to everyone

Camillo Fernando

I have been a regular at Maranello for a while now for my service needs. I should say, I am a fussy customer. Michael, Andre, Giuliano and their team are fantastic and have been super helpful accommodating and friendly. The technical team is very good too. This level of service makes it a no brainer to buy another BMW. Keep it up guys

Angela Di Capua

We always receive excellent service at Maranello BMW. Stefano Perri is very professional and conscientious. Always a 5 star rating.

Martin Cote

Great experience overall. Purchased a used car, dealt with Andrea (sales) and Vivian (finance). Andrea responded quickly to my initial inquiry, friendly and good to deal with, also providing a fair price for my trade-in. Vivian was great to deal with, she explained extra warranty and protection options but didn't hard sell them. The car was delivered on time without issues, spotless inside and out. I highly recommend this dealership!

Anthony Fiorilli

Great job servicing my motorcycle. From start to finish ????????

T Bruce

There is no one I would rather buy a car from than John Pavunkovic regardless of brand. He is beyond knowledgeable, not just of BMW but of most makes and models. Extremely patient and personable. To top it off, I wouldn’t say he’s low pressure, I would say no pressure. He makes the purchase of a car almost no stress at all. If you’re looking for a BMW or if you are considering a competitor, do yourself a favour and go see John at Maranello.

Salman Hussain

I was recently introduced by a friend to Johnathan Tam. What a fantastic experience! John was most professional and patient. He cares about earning your business rather then simply getting a quick sale. He answered all my questions and ensured I got a good deal. Looking forward to the new vehicle - thank you Johnathan!

Amanda Lima

Wanted to take the time to say I had a wonderful experience with Anna the Service Consultant. She was super professional and great to deal with. Looking forward to my next service appointment with BMW!

Michael Grahlman

Maurizio was great to work with and the overall experience was fast and easy. Plus we really love the car!

Asian Roy

Just wanted to leave a review about Ashley, who was helping me find a prepared vehicle. We never met, only spoke on the phone, and at the end of the day, I found a vehicle elsewhere. However, the experience I had with Ashley was excellent. She was quick to respond via email and text and incredibly patient - I never felt rushed or pressured. Thank you Ashley!

YB

If I could give lower than 1 star to Maranello BMW, I would. I purchased an X4, had an engine light popped up even before i had 9,000 km on a brand new car. (mind that this is not the only problem I had, which i will also share at the end). I called the dealership and they told me it is risky to drive and I should come in right away, so I did. They had my car for 2 days (April 30) and called me to tell me “we couldn’t fix the car at this time because we don’t have the parts”, which I completely understand. So I came into the dealership expecting, a brief explanation what exactly is wrong. Instead, the advisor handed me the key and paperwork and said “you are good to go” No explanation of the issue, how long it will take, status of my car, NOTHING. I literally said “is anyone going to explain what was wrong with the car? And can you guarantee the car is safe to drive?” And then she finally explained the part is on back order Germany, it will take 2-3 weeks. The flaps controlling air flow to the engine is malfunctioning. By this time the light was off but I said I’m still not comfortable driving the car. But the advisor kept insisting that it is safe to drive and I’m no expert of vehicle, so I decided to risk my worst $65k purchase ever and walked away. Because i was complaining, I was so honored to have the advisor personally stapled her business card on the paperwork and said, “I will personally take care of this and will personally call you as soon as the part arrives” Fast forward to June 13th, Thursday, roughly about a month and half passed. No one from the dealership called me. I actually called first the extension# on the business card, and left a voicemail. I waited Thursday, Friday and Saturday (today) still no call back. So I called the dealership AGAIN. After the service department put me on an endless limbo of automated message that says “we are here to provide an ultimate service experience” for a couple of times, I was finally able to speak to a part department. And guess what? Part was already arrived. She just didn’t bother to call me. And the funny thing is the part department guy says “sir, the part was arrived but we cannot find the part. It looks like it was used for someone else. I have no idea and I have to call you back” I expect this level of service at a used car dealership in a movie. I’ve had Mercedes for past many years and I regret switching to bmw and especially Maranello BMW for this abysmal service. Additionally, the breaks started making high pitch squeaking sound since day 1. The very same service advisor told me it is normal for my vehicle. I have M sports break. She says it needs to warm up and it will go away. Well, it doesn’t!! And it is embarrassing to have people on my car. *this problem still exists. Also my X4 had a trunk gate issue about 8 weeks in. The gate could not stay open and it gave me a big bump on the back of my head. The response of the service advisor (a different one) was “meh it happens. What can you do” *this problem is fixed now.

Hina Rashdi

We had an amazing experience purchasing our new car from Sam Barbaro at BMW Maranello. Due to COVID19, our car production was delayed so we ended up picking a new car from the inventory instead. From the moment we walked into the dealership until our delivery, Sam was always there to help us, guide us and answer any of our questions even on his days off. He helped us find the best car based on our needs and worked extremely diligently to ensure the car was delivered as soon as possible. Bart Luniewski, the car sales manager was a pleasure to work with as well. We are extremely satisfied with the service and highly recommend Maranello BMW and most of all Sam if you are looking to purchase a new BMW.

chris Zerucelli

85year old father had to get a new key for his older model BMW. Ordered the key from the parts department and waited a week for it to come in. When he got the key it didn’t work as they sent a faulty key. The service department wanted him to bring the car in. He brought the car in and they ordered another key waited another week then they called him and said his battery was dead ? Which is unusual because he had no issues before. So they recommended we get a battery test done for $360. The test was done and they said he had a drain on the battery. All this for just wanting a new key for the car ? After speaking with a manager they gave us $50 off the price so we ended up paying 310 for a test. Don’t go here to get your car fixed unless you have a warranty. They treated my elderly father terrible. They don’t care who they make money off.

Nathan B

I was unfortunate enough to deal with Cray when I was looking at a bmw. That old man was rude and pompous when I was inquiring about a motorcycle and just walked away when he was done with his condescending speech. I was shocked at how long he’s been in the business of sales with that kind of unprofessionalism. Upon reading other reviews about this dealership I’m not surprised at how I was treated by Cray. Took my money else where and got a Japanese bike.

Vlad Vascu

Very good experience at the Service Centre at Maranello! Thanks again.

London Luciano

DONT service here unless you want to waste your time. Worst service experience ever. Dealership told me to bring the car as a booked appointment yet they failed to even look at the car ALL DAY! I booked an appointment a week in advance for an airbag issue. Knowing that sometimes these things can take time I decided to drop off the vehicle in the morning and pick up at night. Giving 7hrs+ to service. The service advisor calls me at 2pm and tells me that they haven't looked at the car yet and that he'll call back. I got NO CALL BACK I called the dealership at 4:30pm at which point I was told that nobody looked at my car, still. You tell me to come for an appointment, I give you the car for all day, and you don't have time to service the car. Pure incompetence. What a JOKE!

Shy Ay

I waited outside in the cold for 4 hours. My appointment was at 10:30 am and at 1 pm (2.5 hrs later) I found out that my car hadn't even entered the service garage and it was next in line. Meanwhile customers who came after me were being served first and finished before me. I was very disappointed and freezing. We were not offered any coffee or anything to keep warm. For a dealership like BMW I would have expected better treatment. I am not happy at all.

Adriano

I dealt directly with Lisa in regards to my BMW. I found Lisa extremely pleasant to interact with, and very helpful. I recommend anybody to speak to Lisa for any issues. She is reasonable, and customer-oriented throughout the duration of her duties. I will definitely be returning to Lisa if there are any problems with my BMW in the future.

Andrea Rigamonti

I really enjoyed doing business with John Pavunkovic, Sales Consultant. Since the beginning I felt he was genuinely interested in finding the right vehicle for me. He is really knowledgeable on what he is selling (you can't say the same thing about most of sales persons in general). He is also very professional yet very friendly. He really made an extra effort to gain my business. I initially went to Maranello BMW to lease a M240 and I ended up to lease a 340 M Performance Edition, which I love. I was also very happy when it came down to talk about numbers.

Sam Nahar

I am very happy with their service. Specially Lisa service advisor she explains everything very good way. Great job ????

John Corelli

This dealership is a complete disaster. I usually deal with PFAFF BMW in Mississauga and they have stellar service. Maranello is a joke. I had tranny issues with my 5 series 535i that was caused from a recall the provoked it. These people were the closest to my work so I drop my car there. I get a call to come by. I go by and I'm told by 2 very arrogant service advisers that I need a brand new tranny and it would cost 18 grand. A 3 year old 80 thousand dollar BMW with 80 thousand clicks doesn't get tranny issues just like that. These idiots didn't even put it on a hoist and or inspect it properly. I had it towed to PFAFF and they had the car for a few days inspecting and testing it thoroughly. They went the extra mile and got BMW head office involved and I was full covered and rec'd a brand new tranny and had the recall the damaged the original tranny fixed only having to pay 1000 for labor. 1000 dollars versus 18,000 dollars....you do the math people. I don't care how long Maranello has been in business but this dealer is a scam looking for a place to happen. Teach your staff how to do their jobs correctly.

Stef

Service and support at this location is a whole different experience. From the very first visit John Pavunković my sales expert helped the perfect dream car find me. He was able to analyze what I wanted instantly and things just moved along in a smooth and professional way. I not only was in the right car but the experience was memorable and enjoyable. They have a way of making it a special moment. The service is exceptional with expert advice and realistic times.

Caleb Campbell

Recently visited Maranello in hopes to find a potential new bike for 2017 season. From the minute you walk in and see the very well put together, clean and organized show room. The friendly greeting as you walk in. I then had the pleasure of dealing with Noah. Very personable and knowledgable. I had a few concerns about getting into a Ducati based on chatter I've heard around about comfort, maintenance etc. Noah promptly put my worries to ease. Informed me of all updates Ducati has done to improve their bikes and he also guided me into the direction of a bike i thought id never be interested in. Set me up with a test ride and to my amazement a Ducati scrambler is now amongst the top of my list. Noah also set me up with a new Riot helmet. Overall a great experience and i will most definitely being taking my future business there and suggesting it to friends.

Joan Uttaro

This is our 2nd car from Maranello BMW. We find that they are the best BMW Dealer in the GTA. We dealt with David Sy and he is excellent. They are flexible, courteous, and offer a very good product.

jbohay

Car went in for a simple oil change. Was told it would take around an hour and thirty minutes. After an hour and twenty five minutes got a text saying car was ready. Then took 25-30 more minutes to get my car. Actually went looking for it and found it parked on the back lot. Spoke with an attendant walking by about it and he said he would look into it. So it took the better part of 2 hrs to get an oil change. If you think this is fine then my rating is unfair, however, I think that a luxury car dealership should run things more efficiently. Free time for me is few and far between and I am unhappy that it took so long. Because service is included in the purchase price I'd be throwing money away by going to a third party service centre so am financially obligated to go to BMW, and I'd wager they know that, so there's little incentive for them to worry much about my spare time and doing things promptly.

Francesco La Neve

Dealership is awesome. Looks like they just renovated and everything is up to date including the service from The service advisors to the technicians. I have an older BMW which is out of warranty but I still choose to return to Maranello BMW instead of the local aftermarket shops in the area because I know it will be done right the first time.

Boboye Faboyede

I just bought a new 2018 BMW 330i xDrive. Rick hooked me up with a great deal and when I came in to sign the paperwork and pick up the car, Nikitta did a great job of answering all my questions and walked me through the whole process. I would definitely recommend Rick and Nikitta to all my friends and family looking to buy a BMW. Thanks Guys!!

Hayley Lao

The service department in Maranello BMW has been a great experience. Pietro Leonardi, Service Advisor, was very professional, proficient and caring. He knew I was coming from Collingwood, and the weather was not cooperating. Pietro got me in and out within 2.5 hours and my car was taken care of. Thank you Pietro!

S B

I bought a car from David, He is the best ever sales person I have met so far in my life, he really take care of you, does what he says and provide the best service possible. I highly recommend him. If I ever have to buy a BMW I would only buy from him. If you are ever think about buying a BMW you need to get in touch with him he is the best.

Dr Bhushan Jain

I am so happy with outstanding service, honesty and professionalism of Jonathan Tam during my new cars shopping with Maranello BMW. I got my first new car last year from them and again got my 2019 X5 last week. During both deals I checked couple of GTA BMW dealerships but Jonathan was The Best in everything: price and straightforwardness,not wasting your time by beating around the bush. Thanks Jonathan!

Chris Ramkhelawan

Great people to deal with from the upper management Newel, to service Jeff lane , and Rohan, and of course used car sales advisor Anthony. I bought my car a month ago from maranello, they fixed , and sorted out any and all concerns I had about my purchase. Definitely a solid dealership, and trust worthy ! I would buy from them again. Thanks guys!!

Tony DiPede

Service department very busy, however Andre helped address my issue and get me on my way with rental. Job well done! Tony

Mark

The team at Maranello Motorsport helped me purchase my new Monster 821 and I have to tell you... one of the best retail experiences I've had so far. Coming from a different Ducati dealer that has left me with "ptsd" because of their level of poor service; walking in and meeting with the staff at Maranello felt like a breath of fresh air. Big shout out goes to : Miguel for selling me the bike, Ollie for taking care of my wishlist of parts and accessories that added up to over $4k and Marco Ferri for ensuring all the ducks were in a row and that his team worked hard to makes sure I was happy. 2 thumbs up !!!

Daryll Marcelo

Bought my First BMW at this dealership. The moment i step inside the door, staff welcomed us with open arms. This place is well recommended. I would like to mention my car agent David Sy for this wonderful experience.

Tim Expert

Punctual parts department and always a pleasure to work with when we need to order parts for BMW repair needs. Thank you!

william

terrible customer service and overpriced products... I went there 2 weeks ago to inquire for a new bike (i knew what bike I wanted)....after looking around for a good 20 minutes i had to approach the sales guy because he wouldn't even come close to me. when I asked for the price of the bike i wanted he gave me that look (probably cause I was wearing work clothes) and said "I don't know I have to check"....and walk away without saying anything else. i had to look for him again and ask him if he had checked the price. he said no. Then he went to his desk and checked the price. it was a new 2015 Hyperstrada, he said that because it was a 2015 it was at cost $14,995 plus freight. (again he walked away without saying another word). I had enough and left. I'm glad I did cause I went to GP bikes it was a totally different experience. friendly sales people and very knowledgeable. I found a 2016 hyperstrada for $13,500 plus tax...that's it, no freight..and I got a $1,500 credit from Ducati for appareal or accesories. Oh and i forgot to mention that I paid for it cash. Maranello has a lot to learn

Nikolai Marounkov

I usually don't write reviews, but for this case I will. This is not a review of BMW X1 which we took here for lease but about our excellent buying experience with Cristina Fetescu. Everything was right, starting from the moment we went to Maranello and Cristina met us at the door and ending with driving home on our new BMW X1. We started to find replacement for our SUV which ended of lease this summer and one of first place we visited was Maranello. We compared few models, took a drive test of X1 2.8i with Cristina, and then had an estimate including trade-in our lease-ending SUV. We got few excellent advises from Cristina about this model and optional packages selection. All prices were absolutely transparent so we could trace all numbers up to the final lease amount. This purchase was not emotional, we honestly said to Cristina that we were at the beginning of shop around process and we were going to visit few more places. After two weeks with many drive tests and estimates (some of them were literally on napkin ) we came back to Maranello and negotiated our deal. At that moment trade-in value was already negotiated via Cristina's multiple follow up calls and all numbers were ready to sign. We signed the agreement, paid an initial deposit and started to wait for the delivery day of new car. The paperwork process at the delivery date was quite short, Cristina prepared all documents very accurately. Overall it was our excellent shopping experience with Maranello BMW provided by Cristina Fetescu. Regards, Nikolai

Geoff MacLellan

Great Customer Service by Peter. Very Professional! Geoff

yeelign yee

This is J. Liu, bought a BMW 328i from the sales consultant Jason, a guy who is truly knowledgeable and professional. We are happy with his performance and would recommend you to talk to him whenever you're interested in buying a new BMW.

Zain Mirza

Dropped my car off with Peter, a service advisor who helped me out and came clutch. I appreciate how he called me every time there was an update with my vehicle which made me feel more comfortable. Great experience

Andres Sanchez

Excellent customer service. Pietro definitely goes above and beyond for his customers.

Papedthan Naveendrarajah

I had an amazing customer experience at Maranello BMW. I brought my car for service and Robert Obront, my service advisor, very relaxed, professional and not pushy like the other advisor. He needed the warranty information and I did have problems similar where they couldn’t find my warranty in the file at other dealerships. Robert said to give them a call and get the number so they can start on the work right away, but Robert he went above and beyond he called and he got all the information. I have been to different dealerships BMW Toronto, Policoro, Parkview and out of all this is the best. My service advisor he recommended what I had to do I just didn’t have the time to get it fixed I needed the car for my trips, but I do know that will come to Maranello and to have my car looked over by Robert. Thank you for the great service and Robert is the guy to go to! He is a great asset to your company !

Frank Paonessa

I've been dealing with Maranello for over 16 years. Consistently receive excellent service. My latest visit was no exception. My service advisor, Lisa Lum-York is very personable and goes out of her way to ensure she delivers a superior level of service. Want to also mention Andre Biafore... Always ready to offer his full support. It's a pleasure leasing my vehicles and having them serviced at Maranello BMW.

Dan Bogdan

Great service department. Very knowledgeable, competent and professional. Had a problem with O2 sensor for the second time in 4 months. The BMW technician did a very thorough investigation involving BMW technical support available only to BMW dealerships. Found out the root cause to be faulty DPF which was replaced. Highly recommend Maranello BMW to anyone who wants deep BMW knowledge and proper BMW ownership experience.

Syed Asad

Maranello BMW doesn't believe in customer care!! I bought a pre owned car from them on 12th January, 2020. On 22nd of January I sent them an email requesting them to look into some maintenance issues just out of courtesy. The salesman refused all but one (fog lights) subject to his manager approval. Finally, in reply to an email, he said that he has spoken with his manager and the fog lights would be fixed. Strangely enough, even after this I wasn't given a go ahead. The matter dragged on till March and the closures due to the pandemic. Just to keep things going on, I contacted them again on 19th of March and then again on April 7th. On September 1st, I called again and spoke with the concerned manager. The first thing he told was that the person I was dealing with was fired. In my interaction with him, I found him a very unfriendly and crass person who didn't had the time to listen to their customers! He kept on asking me why didn't I contacted them before the pandemic? Such people and incidents tell us a lot about the company but the takeaway is to stay away

Rabab Handa

TERRIBLE EXPERIENCE. I've never had a bad experience at a dealership. It's supposed to be the smoothest transaction, but not here. The car we bought needed to be brought to their showroom from another store location within Ontario. They told us a tentative 3-4 days. But would never provide details about where the vehicle is, when it'll arrive. Everytime we called, it would always be 3-4 days. And then last minute we were asked to pick it up the very next day (this was an issue as both the owners needed to be there to pick it up - and it's hard to reschedule everything last minute). And then started the saga of their team refusing to accept our insurance. I've had the same company insure all our family cars since 2015. We've changed cars during this time, bought new ones, never once has any other dealership given us problems. But here we were asked for documents that no insurance company releases. Even though all the information was fully mentioned (in depth) in the insurance application and confirmation, yet they refused to accept it. They refused to accept our void cheques without stamps, and our bank informed us that they don't stamp void cheques as the institution number is enough to tell what bank it is. But they refused to accept. Now after all this, when we were ready to pick up the car (after a long weekend) our sales person was off. The sales manager was on vacation. And the assistant manager starts at 12. One would expect someone at that level to be more empathetic towards customers, or at the least try to console. But not Chris, he was rude towards us, blaming the delays on us (the customers). We were then transferred to another sales representative, Michael, who was even more rude blatantly told me that the dealership was being accommodating towards us but we had failed to do our job as customers. If you're planning on buying anything from BMW please find another dealership (even if this location shows to have the car, they ship it for free. You'll be much better off going elsewhere. Because even their customer service is subpar. They treat you like strangers as opposed to other places that will treat you like guests, sound interested in anything you have to say. They seemed bothered that someone had come into their showroom) THIS WAS AN ABSOLUTELY HORRIBLE EXPERIENCE. However, I will say Cassandra Lee was their only saving grace. She was the only one who knew what customer service is and how to treat a fellow human.

Leola Rakovski

Everyone was very friendly at this dealership. We purchased our car from Calvin Tran. He was very knowledgeable, professional and organized. His attention to detail and patience when going over the features of my new car made this an amazing experience. He followed up with me the day I picked up my car and a week later. I highly recommend this dealership and Calvin Tran.

Curtis Wiebe

David Sy sold us a used 2018 BMW X5. He was down to earth guy that went the extra mile even after hours and after picking up our vehicle. Two days afterwards, unfortunately, I was rear ended on QEW and brought my vehicle into the BEST body shop in Canada ‘European Auto Body’ and Manuel De Luca repaired it back to new. While it was in for the body work Pietro Leonardi from Maranello BMW checked and repaired all my concerns. When you buy into Maranello BMW group it’s more than that it’s the bigger family of RFerrari Automotive group and all I can say is WOW what a team! Great job!!!

Michael Braithwaite

Great Service Brought my 2109 BMW x3 for regular service. Service rep was great my car was processed right on time and waited to be completed. No problems with their service department.

Darin Portnoff

I just picked up my new Ducati SuperSport S. The only thing better than this machine is the service that I received from Maranello Moto Sports. The salesman (Cray) was knowledgeable, friendly, not pushy at all and offered lots of advice. The whole process was pain-free. If you're looking for a BMW or Ducati, you owe it to yourself to give these guys a call. Safe riding!

Yunji Seo

1. Engine light on on a 7 month old brand new X4 2. Insisted on continue driving while the parts are on back order 3. Promised to call as soon as the parts arrive 4. Parts arrived but didn’t call back for 6 weeks 5. Parts were lost now, possibly used for someone else. Poor customer service with pure lazy advisor that does not honour the promise with a customer. Over promise, under deliver. Details in previous review.

Chris Tilelis

Great help from John Pavunkovic and the entire Maranello BMW team. The price was better then other BMW dealers and knowledge was excellent. John took his time walking me through the car features.

Leon Harrilall

I've dealt with the amazing Bradley Mcallum twice now, both recalls, every single time this kind gentlemen displays patience, always happy to help, is a professional at every sense of the word. I am beyond impressed with Bradley Mcallum, I think he deserves to be recognized for his outstanding service. I will forever be a client of Maranello BMW. Thank you Bradley and BMW! Customer # 61334.

Alex Kasagic

Wanted to share my experience with Bmw Maranello. This was my first time bringing in my vehicle to them, I came with an engine light last minute and no appointment, lucky for me Don Chen took care of me right away. They managed to get my vehicle back the same day and sooner then expected. Had no problems everything went smoothly and Don Chen was great, I'm completely satisfied and highly recommend them. Thanks!

crystal McFadden

Unforgettable service, from the moment we showed up at the dealership David Sy was there to answer any questions and helped us find the perfect car. Thanks so much David

ron gilchrist

I had my x5 serviced there recently and I would never go back. My car is under warranty and was making a noise coming from the front end . The ball joints needed replacing.. They couldn't here any noise or see they were lose. Ii went to Bmw of Mississauga and they did the repair. I would go out of my way not to talk it back to Maranello.

Alex ABM

Terrible service! I took my lease x4 to fix the issue with the driver side door. The service advisor Lisa told me due to COVID they couldn’t provide me the loan car. Anyway, I took a cab home. After 4 hours Lisa called me to notify the car needed to stay there until next day. The following day she called me again saying they had to keep the car for another day. That’s the second day I didn’t have my car to drive to work... I could not stay without car any longer, so I just came to the workshop to pick up my car. Seeing the car it was obvious the issue was still there and they didn’t touch my car at all. They gave me a work order showing the part was changed, but I’m sure they never replaced anything. Funny thing, when I came and said I want my car back, Lisa told me they could’t give it since it’s not safe to drive it. She said they should order additional part for the door, but her manager said there was nothing to order, just technician didn’t have time to take a look at the car for past days!!!! That’s exactly what he said without any over-exaggeration. I just took the car without fixing the door and had my own mechanic fixed it for less than 10 min just by adjusting existing part. I got my proof that there was no need to buy the new part. Looks like this service department is just trying to take advantage and rip off BMW warranty by keeping cars longer and charging the warranty extra money for nothing. I will not recommend this location.

Adnan Moeed

Fast, professional and very clear with communication. If they had a pickup/drop off service, I’d say it was close to flawless.

Patrick Lee

Great experience with Marenello BMW. John Pavunkovic ("JP") was great to work with. He is knowledgeable, professional, transparent, and most importantly, John created a very positive customer experience. I highly recommend John!

Emil Cean

I thought I know a lot about BMW cars (3rd BMW and hopefully counting) but that belief was shattered to pieces when my wife and I met the BMW Walking Encyclopedia at Maranello BMW. The name of this encyclopedia is John Pavunkovic (JP for short) who had answers for any questions we threw at him. Impressive ! Besides that...you know the rule, get 3 quotes from 3 different vendors , compare, discuss, decide, etc. JP quote came on top and we managed to close the deal very quickly for the car with the colour and options we wanted. JP was very helpful along the way and everything went smooth (Ok, I know it sounds like a standard phrase but I cannot find anything better) So you just finished reading my review . Great, call JP, exchange few e-mails, setup an appointment and bingo, deal done !

Elle P

Very knowledgeable and friendly staff. Pietro Leonardi was professional and the service I received was top notch. Thank you Pietro!

Y- Ts

The best dealership to service your vehicle Guilano helped me out with my services and it was fast and efficient. He did a great job in getting it done. Fantastic Experience with the service department. Would highly recommend Maranello BMW????????

CARMEL QUINTIERI

I received as always excellent service from Peter Leonardo. Always on time,promp,courteous and extremely helpful.

payam vahabkashani

I had the best experience buying my car with Amir Shirazi. He loves what he does that's why you can ask him thousand questions. Also very professional and experienced! Highly recommend him!

Mike S

Stay away! Worst experience i have had with any motorcycle store. When they say 1-2 days it turns to 3-4 weeks. Can't believe the service level. They are horrible! Will never call you back. Parts is horrible too. Everything is just bad. I might have been less angry with delays if the staff wasn't so bad. The service guys know almost nothing about bikes!! One if the times I called to follow up I was told they lost my bike .... Not sure how these guys are in business. Treating customers like they don't matter and acting like you don't need them is not a good long term business plan. They act so busy too not answering the phone, but when you go in person there is nothing going on and all the staff are sitting around on their asses. Next time I will take the time to go to GP, an hour of driving would have saved me a month!!

Carlos Pineda

Nick Lamanna & Don Chen are the best! Always making sure my car is well maintained, service is always on point and very knowledgeable about my vehicle. I will continue coming to Maranello because of their amazing service!

George

February 24, 2017 "be careful before you have your family in one of their cars" George Alexander Imagine you pay $37,900 for a " BMW CERTIFIED " vehicle, and within less than a month we spent $2100,we picked up our "CERTIFIED" 2014 X3 at 12:20 pm ,within 20 minutes we have to turn and go back to the dealer because the brake which is a major safety issue was vibrating very bad ,we got it done after wasting the whole day,as soon we got home my wife noticed the brake light on the tailgate (which is another safety issue) wasn't working,I thought it's matter of light bulb not worth it to go back ,couple of days after we found out that this is an expensive one $370 +labor ,called the dealer back to fix it ,they won't do it,we talked to the sales rep David and he couldn't help,we talked to the sales manager and he didn't help. MY ADVICE if you HAVE TO buy a vehicle from Maranello BMW Please get it checked through another BMW service facility before you have your family in.

Rahul Mittal

I recently bought a BMW X3 from there, and I find the customer service to be top notch and prices to be very fair here. I bought my car from David Sy, who even though didn’t negotiate on the prices, but I found him to be very honest, fair and helpful guy. He answered all my inquiries very politely and made an extra effort to explain the details of the car over and over again. Also, he was true to words as a small glitch came in after I bought the car home and he didn’t even take a second to offer complimentary to fix the issue without any questions. Also, the delivery specialist guy, Wilson, who delivered the car to us is hilarious and super helpful guy. He went through all the features of the car with me voluntarily which was very nice, and suggested us to take family picture at the store with our car. I am very happy with BMW Maranello!!

Sophal Tav

Bought my first Bmw and I love it. Everyone at manello dealership was very friendly and helpful. Lewis helped me find the car I want and I never felt pressured during the process. All the transactions was smooth and would definitely come back. I would recommend this dealership to anyone who is looking for a new bmw!

paul longo

Under staffed, poor customer service and poor customer communication regarding status of vehicle in service.

Sam Simonetta

After searching at many different dealerships and brands I wandered into Maranello BMW. I needed something quick to replace my written off vehicle, but I didn't want to settle with just anything. JP and Walter, I want to sincerely thank you. These two fine gentlemen worked their butts off to find me exactly what I was looking for in a very timely manner. The professionalism is second to none. They responded to every question I had and they are very thorough in their processes to ensure that the client is well taken care of. I would definitely recommend them to anyone searching for a BMW.

Moin Ahmed

Terrible sales experience. Rude and stubborn sales person and sales manager. My deal got turned down just for $200!!. Everything was signed and finalized I even got approved from bmw fs (yes they did my credit chq) after wanted me to pay for some documentation charges I denied to pay as this was not disclosed prior to the deal. So they refused to proceed with the deal and declined ! Worst customer service(csr leo) !!

Allan A

Couldn’t be even worse! Worst service I ever had!! The service representative ANNA desk No.4 was very rude and impatient. I had 3 concerns mentioned to her, she didn’t put the note on the form, one of them is I think there is a leak of my windshield tank. And after the service I think there is a missing cap on top of the windshield tank, she just denied i mentioned the concern to her. I already home, and then I came back to the retail ANNA just throw me to the technician, and refuse to deal with my issue.How rude it is! At the end I have to talk to her manager to get everything resolved! I have been a loyal BMW costume for years.this experience is very disappointed!! And Btw, the main reason I was there is for check my rear brake system, but I was there for 4hours, I thought they will get all the issues/my concerns addressed, but thanks to “ANNA’s professional skills”, only one of them is done!

Pat N

Dealership is awesome, staff is really friendly and great help when buying but the car has not been a pleasure at all hence the review. I didn't want to do this review until the car had made its first service appointment and sadly it didn't even get to that without issues. Bought the car in March with 47k on it and clean car facts. When I picked up the car I gotta say, the interior detailing was terrible. I love a clean car and I had to do a full inside and outside wash to get it to my standard. Not what I expected from BMW but ok, its covid and maybe that is why but it did not look like you would expected a BMW to look like when picking it up after buying. After the first week the brakes started squeaking at low speeds, I heard it could be condensation in the brakes and there was no grinding so I figured I would get that checked at the first appt, not a huge deal but an annoyance given it started happening in the first week. In May the right driver side reflector just popped off and fell inside the front bumper for no reason, had to spend time replacing the adhesive glue which was an annoyance but something I could deal with. Buying pre-owned there could sometimes be issues I am aware of that. Car now has about 57k now, last night the car shut down on me on the 401 in rush hour, engine said it was overheating. Brought it in to a BMW dealership closer to home and the water pump has failed, repair will be around $1900 taxes in. Very disappointing, this was my first BMW, always wanted one and now I am thinking I would have been better off with the Audi. Already dropping almost 2k for repairs with me putting about 10k on it. Not sure I will get a BMW again, I don't have anything against Maranello BMW, the salesman was great but I feel like I bought a lemon from them.

George BVI

Picked up my BMW x4 M40i yesterday and could not be happier. Had an excellent experience with my purchase, my Salesman Jonathan is very knowledgeable on all the BMW models and quickly responded to all my questions and concerns. I have purchased many cars from different manufacturers and dealerships over the years and never returned to same dealership after my lease was over due to lack of customer service from the salesmen at these dealerships. But that is not what my experience was with Jonathan, he went above and beyond what I would expect and provided excellent customer service. He made shopping for a luxury vehicle fun and exciting. I will definitely be going back to him for my next vehicle. Looking for BMW I would highly recommend that you reach out to Jonathan.

Mark Brisson

Had a 5-star experience purchasing a new X6 at Maranello BMW. If you are looking for a knowledgeable sales person than David Sy is your guy. Can't thank David enough for making our purchase such a positive experience. Shout-Out to Wilson for taking the time to set up the X6 with us!

Jason Grew

The team did an excellent job getting my car in and repaired quickly, keeping me informed along the way. Andre was great to deal with

Sarah M

I brought my perspective new (used) 2013 BMW x3 to this location for a checkup prior to purchasing (great service at a good price - would definitely recommend). Was a pleasure dealing with Peter who was my go to for my experience there. He was super helpful, patient and knowledgeable, and what is super important to me - he was great at following up! Would have given 5 stars if there wasn't confusion with when my car was actually competed (but all worked out!) and minor dirtiness inside vehicle from garage (recall repair). Thanks BMW Maranello and Peter, you put my mind at ease with the purchase of my new car!

Brian Miller

I have been dealing with John "JP" for many years .He has helped myself and my wife with the purchase of many vehicles in the past (Honda) Most recently I have been speaking with him in regards to a new BMW . JPs approach is by far the best I've seen in the automotive industry. His upfront and welcoming attitude is exactly what makes him who he is. I've trusted John for over 7 years and look forward to once again dealing with John on a purchase of a new vehicle. BMW is lucky to have a salesperson like him! Alot of people could learn alot from John. Thanks again for everything over the many years !

robby bansal

Amazing service! I live Downtown, Toronto (right beside BMW Toronto). I was blown away by my experience at Maranello BMW. They have earned my business moving forward. I will now purposefully go out my way to Vaughan as a result. Thank you to Gina and Cheryl. Keep doing what you guys are doing!

Nadia

My experience at Maranello BMW was beyond my expectations. Over the years I've dealt with many BMW dealerships but at Maranello I felt my car was well taken care of. I'm not one to write reviews but here I felt the need to do so. Terry Volanis and Mario, the mechanic, were very professional and personable when dealing with the issues requiring replacement and service to my car. They kept me up to date at every step of the service. Their customer care and service was outstanding. They would also be my first stop when I decide to purchase a new car. I would recommend Maranello BMW to all BMW drivers. Terry and Mario, keep up the great work - you did an awesome job!

Mark Fonseca

Just took possession of my 2018 BMW X3xDrive30i. I love this vehicle! The service from Vince and Nikitta at the dealership was great! They were both very professional, knowledgeable and informative which made delivery a great experience!

MICHAEL AMANTE

Jan 30, today i had a question about the service that was done on my vehicle couple days ago. I walk in i was greeted by the reception and mobility and two advisors' waiting for ten minutes which was fine, I understand they were busy, there was a female advisor that was filing her nail instead of helping me, it was so unprofessional to have someone at your front counter filing there nail. I just left, if this is how maranello is doing business than I would not come again. change your style maranello.

JOOHWAN JUNG

Hi, i had fantastic experience while buying and picking up my new car. Thank you Daniel for everything you did for my old car and getting me new one super fast. :) I hope my this experience continues on 1st service day! Very good place to pick up new BMW!

Kunal Suri

Lady at the service counter is super nice and chill. (5 stars to her) The worst thing is staff in BMW, not MiNi- are the worst. I felt discriminated plus they are being racist. Not just one time that I visited but in the last 4 years I have been there 5 times and now I thought of posting this, so folks if you have an option please visit some other BMW Centre. An advisor from BMW FAN and loyal customer - please improve your staff perception and attitude towards customers. ????

Chris Houghton

I know I can depend on John for all my service needs, and Mitchell and Walter for all the parts and front desk service that I might need. Passionate people that really care about the customer. A refreshing change from the "attitude" so prevalent in other motorcycle dealerships today., Oliver, Cray and Marco are always ready to go the extra mile. Or two. I don't think about going anywhere else, these guys are the best.

Adriano Dalessandro

My wife's '07 5 series broke down on the highway on a Saturday afternoon during the long weekend and I got great help with a service advisor Don Chen. Even though I didn't buy it there they were the only ones open and after explaining the situation over the phone, he gave me a possible diagnosis and ballpark cost if confirmed & stated they would look at it that day. After being towed there and meeting with Don we left after explaining they would be able to look at it but not fix it, he called and he confirmed the problem and gave a quote. I asked if he could do better and he went and got a very fair and competitive price compared to my own mechanic..from a dealer(checked after). When a part did not come in and would take another day he offered a free rental which we did not take him up on but was nice not having to complain to get offered. I arranged for a shuttle to pick up my wife the next day and was on time and courteous. Don was very professional and helpful and really felt he tried to soften the blow of an unplanned car expense. thanks

Peter A

If their parts department is any indication of what the rest of the dealership is like, Maranello BMW is fantastic! I just called the parts department asking about winter tires and rims for the upcoming 2014/2015 snow season. Frank was beyond helpful! He was incredibly knowledgeable and was able to guide me in the proper direction with what can be a challenging task when considering winter tires and wheels. He took the time to explain in great detail all about off-set, bolt pattern, etc. Exceeded my expectations! Do your business with Maranello BMW!

Virginia dM

Service was excellent. Lisa is juggling a million jobs always with the biggest smile. Her customer services skills are impeccable. The reason for the 4 star...the rental I received was full of dog hair and wasn’t cleaned. I’m seriously allergic to dogs and, not to mention, with covid, the car should have been cleaned thoroughly.

Pierre Binon

Just went to pickup my car today after having it serviced by John Kim from the Service Department. I have known this guy for years now and he always does such an amazing job and offers such an amazing service! Thanks John and keep up the good work. Thanks again!

Mike T

Just bought a used 3 series from Andrea. He was very friendly and got me a great deal! It was a painless experience with no BS. I felt very well taken care of.

Joe Culmone

Leo DiCaro was absolutely fantastic to deal with!! Not only was Leo extremely knowledgeable he made the entire experience a joy and ease! Thank you soo much Leo and I love the car. 10/10 and I would definitely be a repeat customer.

Ankur Yadav

My experience with Maranello BMW was great. I had my car serviced and the whole process was smooth. My service advisor Pietro Leonardi was quite helpful. I got updates on the status of my car by email and phone which was nice. Thorough and professional service. I'd totally recommend them for all your car service needs. Keep up the good work Maranello BMW.

James Mosco

Maranello is a good dealership. I am an extremely picky car owner, I bought a used M235i and the sales experience was quite good. I did have some issues with after sales service but ultimately they are working with me to try and resolve it. This is more than many dealers would do.

Yaroslav Semykin

I just bought X3 from them and couldn't expect any better experience. I was impressed by John Pavunković level of knowledge, client centric approach and ability to close the deal without dragging force and back many time as it usually happens. We left a dealership happy and not tired for the first time. The pickup process was well organised and John took the time to explain the features of the X3 and go fine details of some that we were interested the most. I would highly recommend John and Maranello for anyone interested in purchasing a BMW.

Manny Cicchetti

Great store, great staff, amazing bikes. The new Ducati V4s is definitely on the wish list, just need to win that lottery now. But soon as I do Oliver order me one up right away!

glenn comrie

Maranello BMW gave me the best possible service when my car was recalled. A special thank you to Mike, your service advisor who made my experience so pleasant that I would recommend your dealership to everyone I know. I am a very satisfied customer. CC

Kareem Freeman

BMW Maranello provides excellent service always especially Giuliano Rea ,Lisa Lum York &Gina Spanos is the best! Efficient and professional At all times. They go above and beyond to make their clients happy.

Taag Taag

No matter the month, whether it is July, November, or May. No service advisor ever seems to pick up the phone. I don’t get put on hold as well. I once heard them pick up and literally hang up. It is disappointing that this is the dealership I’ve been choosing to take my bmw to. It is convenient for me, but it is obvious now that I must try the other BMWs.

anthony contento

We recently brought our car for service . Our experience was great from Mr. Leonardi who provide any and all info we asked, his courteous mannerism and professional follow up. The car was serviced as expected and is running great . Thank you for your attention to customer care . Anthony

Sofia C

I would highly recommend this location for all your BMW needs. A huge shout out to Gina in service for always being ontop of things and always going out of her way to make sure everyone has an amazing experience. Thank you very much!

Robert Prendin

I called the dealer today in a bit of a panic after losing my rear brakes on a 2019 1250GS Adventure. I was told they could look at this week or perhaps next so was expecting to leave it. Anything powersports related is really backed up these days due to covid. Once I showed up they actually took the bike in and fixed it on the spot !! Sooo pleased ???????? thanks.

Danielle Jeffery

Jon Kim, at Maranello, has been my service adviser for a few years now. He has gone out of his way to help me on a number of occasions. I am always happy to see him because I know that I will be greeted with a big warm smile, a caring attitude and will be well taken care of! I highly recommend Maranello and Jon Kim!

Victor Lee

This is the best experience I have on buying a new vehicle. Jonathan is amazing and he truly cares about his customer. Attention to detail and top quality service from start to finish.

Samantha Arnone

I went to this dealership to do a recall on my vehicle. After speaking over the phone and confirming with them that I was able to receive a rental vehicle for the day since I had to work, they ensured me it would not be an issue. After a 45 minute wait they then proceeded to tell me there were no rentals available and asked me if I had any way to get to work without my car…… I took my car back and left. Never going back.

Joe Tanczos

As always the service at Maranello’s BMW Motorrad is fantastic! I’m greeted by knowledgeable and friendly staff when I bring my motorcycle in for service. They are efficient and helpful! While waiting I always try to see Cray from the sales department who has sold me many motorcycles over the years. I can’t say enough what a great team they are there. Cheers

Houman Samadzadeh

Oh my god! I haven't seen anything like this. my appointment set for first thing in a morning. By 1130am my service advisor "Peter" told me we very busy! my respond was I was the first customer to drove my car in, how possibly you can be busy?? He told if you want i can take your car out and you can leave!!!!!!! Also i asked him to check the tire and then he told me your tire is no good and has a leak and i must change the tire. As today which is Aug 20th my tire is in great shape. SADLY very very different service than couple years ago....Wont be going back! we are dealing with this particular location many years and already leased three vehicles, sale team are very professional and helpful Rick Singh is exceptional!

Robin Wickens

Not my normal thing to do but thought I should share how great dealing with this group of professionals was. Had a service appointment for my BMW328 for 9am today and was in and out in 10 minutes WITH A CAR TO DRIVE! And it was a BMW! - which sounds like a no brainer but I've had other 'luxury brands' that give me some used 'no name' car off their lot as a loaner. The tech that helped me was great - thorough with his questions so they could understand my layman's terms in tech talk - he called me with updates on how they were doing and what was going on...told me when it would be ready for pick up and went over what was done with me when I got there to make sure I understood everything. I drove away happy and my car was cleaner than when I dropped it off - inside and out!! Thanks Maranello - amazing cars followed by amazing service :) 5 stars +

Anthony Di Chiazza

Buying a bmw should always be an easy process. Maranello BMW makes that possible. I have purchased over a dozen bmw's in my life time & so far Maranello does it the best. From the time you walk into the showroom to the vehicle delivery. Their sales & delivery team are amazing. Special thanks to David Sy (sales), Kathy Barrientos (Business office) & Wilson Wang (Delivery Specialist) for the wonderful experience. They made the purchase of my 540i smooth & easy.

Davin R

Purchased a used vehicle from Andrea here. I am extremely happy with the process from start to finish. Very friendly guy. Spoke with a few other staff members as well, who were very courteous and accommodating. Lovely dealership. Price was acceptable for the market rate, no hidden fees.

Terry Coffey

Great experience in buying my 2017 BMW X3 fully loaded. Leo D. was most helpful and well organized in the buying process. Terry

xo

5 stars for a great deal and staff is very enthusiastic and passionate with the product. Everyone is very friendly and helpful, especially after I purchased my bike. They helped me compromise a date to pick it up after the winter season. I am very happy with their deals and service and I would highly recommend this place to someone who is looking for a deal on a motorcycle or is trying to get parts or their motorcycle repaired

Sam Hamad

An amazing experience very professional team from sales to finance and service . I think if you wanna buy a car dont go anywhere but Maranello BMW , way to go guys. Sam

G Rehan

Bought a BMW CPO. This is my 3rd consecutive BMW. Vehicle was delivered with the fuel tank COMPLETELY EMPTY (7kms left)!! 4 days into the purchase, the check engine light came on. Had to make 2 trips to another dealer to get this fixed under warranty. They did not properly certify the car. Steer clear of this dealership.

Taraneh Alaei

I recently lease a new car from this BMW dealership. I had a very good experience dealing with John Pavunkovic. very patient Gentleman and knowledgeable. defiantly will come back for my future cars to him.

Ashley Cee

My sales rep was David Sy. He was attentive, patient and super helpful. Helped me understand how things work at BMW and was completely open to what I wanted and what I liked. He answers my annoying questions very quick and he’s extremely helpful. The MARANELLO dealership has a great selection.

Martin Groen

My wife & l purchased a preowned BMW from Leo Dicaro at Maranello last week. Leo was fantastic!The service and sales experience was outstanding! We are very satisfied with the vehicle upon delivery. The staff was friendly & helpful . Would highly recommend this dealership !

Joe Castiglione

Bought a new X5 from John Pavunkovic. He's great guy, knowledgeable and sincere. Makes himself available and provides excellent sales support .best car buying experience ever .

Antonio da Silva

I bought a used car from them the sales person was professional strait forward and honest The car was delivered on time clean and had a full tank of gas upon delivery Definately a great first impression ..

Jasleen Uppal

My family and I have always dealt with Jonathan at Maranello BMW for years and his superior service and elevated knowledge never disappoints. We were recently able to lease our brand new X3M from Jonathan and we couldn’t be happier!

Younes Elrayes

Very efficient and fast. The team there are helpful. Went several times for services there. Lisa is the advisor I have dealt with for my car so far. Also the service manager is very nice person which cares and calls back to make sure everything is good.

Dean Velk

Very professional and courteous staff. The work was completed expeditiously. My 2009 Z4 is like new! Highly recommend for your BMW needs.

geetika bedi

Maranello BMW dealership is the best. If any one is planning to buy BMW I would highly recommend them. They provide excellent customer service. They are not pushy at all unlike other dealers.They provide genuine sales price/ quote for their cars.YOU GUYS ARE THE BEST!!!I would highly recommend Johnathan the sales rep*****

Howard Klerer

The best dealership to do business with. Very knowledgeable and personable staff. And, the vehicles are incredible!

Janine Stegenga

Friendly, responsive and meets all of our expectations. Leo went above and beyond to ensure a problem with our seat was repaired properly. We love our X3 ❤️

SupXQtea ConceptTeatime

Danian Guo is a very great sales, he did everything that he should or he can for me. Even though I bought an used car, he mades me like buying a brand new vehicle such as I get everything I should have and my x5 looks like a brand new one. He works so fast and professionally and always answered my questions ASAP even though he off-duty. Thanks to Maranello BMW, you guys give me a very great sales.

Tony DiCaro

Surprised it does not have a shudle car for what you pay for an oil change

John Losiggio

After having purchased numerous new vehicles I’ve never had such a great experience as I did this last time at Maranello BMW. Sales associate Andrea Gulisano was very knowledgeable, polite, patient and went above and beyond to ensure a positive buying experience. He took the time to explain all my finance options, vehicle features, costs and I did not feel pressured at all when in the show room. He made me feel he was working hard for me and was refreshingly honest. He was able to put me in the vehicle of my choice and went above and beyond to make sure that all my demands were met and that I left extremely happy. He even followed up with me and offered to assist me in the future if I had any questions or needed any help down the road. This is what car buying should be about. Not just a sale today but a customer for life. Thanks Andrea for all your help.

Ashkan Assar

i recently bought my X5 from Maranello. i live in Newmarket, i passed 3 BMW dealership to buy my car from this location. Yusuf was my sales guy & Rosemary was great to deal with. at no time did i feel presured to buy. his (Yusuf's) product knowledge is excellent.

Rahim Somani

Called Maranello to find out about a tune up on my 2008 335i. Was transferred to Terry in Service...he said to come by the dealership and he will check it out on the key FOB what needs to be done - NO CHARGE. When I got there, Terry was great help right away and told me what I needed and what I don't and what is optional and can wait. He was a great help!! Will definitely be scheduling an appointment to take it in for a minor tune up. Thanks Terry!

Roman Szpiech

Thought this dealership was going to be amazing based off all the reviews. Long story short, have a BMW coming off lease, went to get something new for lease. Great deal was struck, papers signed with agreed upon payments, downpayment taken, etc. Fast forward 3 weeks. Everything is ready to go. Bring my BMW in off lease, they take my keys etc. show me the new BMW, and then when it comes to finalizing and giving the rest of the deposit, the manager comes and wants to raise the month lease and negotiate it. How is this possible after an agreement was signed and everything. Worst experience at a BMW dealership ever. I suggest going elsewhere. These people are not good people.

A Bowden

Got a 430i from Maranello recently. Excellent service from Calvin Tran, who answered all my questions and knows his product. Even made the “paperwork process” on the day of pickup smooth. Highly recommend him.

Francine Brooks

If I could rate more than 5 stars, I would. Had a horrible experience at Policaro BMW and decided to try Marinello out. Service advisor Gina went ABOVE AND BEYOND! Listened to my concerns and helped me. Special thanks to the service manager Michael as well. Lifelong customer here!

tanirahc

I was looking for a very specific vehicle and lucky this location had it available. Though I already knew I wanted it David took the time to make sure I was aware of everything the vehicle and dealership offered. He is very knowledgeable and response promptly which I greatly appreciate. 10/10 I 100% recommend.

Jo H

Purchased new 528i xDrive last year. Would not recommend this dealership. 1. Missing Option: Connected Drive was missing and I contacted the dealership 5 times (by call) to get it installed. Every time I called them, they said they will get back to me tomorrow. I had to wait for 2 Weeks to get the Missing Option Installed which should have been completed at the time of delivery. I had to send an email to the general manager to finally get this done. 2. Incorrect Warranty Expiry Dates: On mybmw website, warranty expiration dates were incorrect. I contacted the general manager to update the warranty expiry dates to where it should be. They updated the new car limited warranty and no charge service plan. However, roadside assistant warranty was not updated. I requested for an update for Roadside assistance 2 months ago on November 25. I sent two emails afterwards to follow up. No response till now and still waiting. Hopefully, they will finally get back to me after reading this. I spent so much time and effort communicating with this dealership to get these issues addressed. I never expected such experience as a customer. I wouldn't consider purchasing a vehicle from this dealership in the future.

Allan Kates

I just got a new X5 and Calvin was my sales associate. From day 1 (back in January when I first came into the dealership and met him) Calvin has been very professional, knowledgeable, attentive and responsive. Even throughout the Covid-19 shut down he was keeping me informed about the delivery of my car and making sure everything was in order; he did this on his own accord--I didn't have to ask. Calvin was a pleasure to deal with and I would highly recommend him to anyone looking to purchase a new car.

Judy Man

First car purchase! Working with Yusuf Haydar was the best, he truly had our best interest in mind and broke everything down for us to make sure we wouldn't experience buyers remorse especially on such an important purchase. We had very conflicting schedules but he always made it work and when it came down to crunch time, everything was handled seamlessly! Thank you Yusuf and your staff for treating us with such care!

Robert

Worked with Calvin on a new X3 and was taken care of very well. Calvin and the team there are superb and recommend this BMW dealer to anyone looking for top notch service.

Sujata Mandalia

This is my second experience after Gina became my service advisor. Again, I am totally floored. I am a fan of this girl. Let me tell you my story. The car was giving off some burning smell and I even saw smoke. So I take it in. Last time my service contract took care of it. This time Fine had to go back and forth with the insurance co. She showed them pictures she took on her phone of the part and fought for me and made sure they understood it wasn’t the sand part and got it covered under my service contract. Can you imagine?? I paid nothing! Nothing to get it fixed. Gina is unbelievable! I have never seen a person more efficient, more customer oriented, more caring and smart in a very long time. She goes the extra mile They say a company is just as good as its employees. It’s true. Gina makes them look good. I had lost faith after the horrible experience I had with another service advisor I had the displeasure to have to bear with. I was very angry. But because I couldn’t say anything nice, I said nothing. I had already found another Machanic to take care of my car. I had promised myself I’d never, NEVER go back to this dealership again. I went back because I had a flat and it was covered under my tire insurance. That is when I met Gina. Rest is history. I see myself in her. She is awesome. Simply awesome!!!! Maranello BMW should do their best to keep her. She is a definite asset. Good work Maranello for hiring her.