Reviews of BMW Toronto (Rent Cars)

Kris D

Do yourself a favour and avoid the motorrad dealership at this location. Staff is friendly but unorganized. Had one of the sales reps provide me with misleading info on my BMW F800GS when I tried to trade it in and it costed me a lot of headache, time and money. Ended up purchasing a new motorcycle but not from this dealership. No test rides at this location either - NO JOKE. When spending 20K+ on a bike I expect to be able to test it out first. Staff advised they have demo days but that only happens two days a year....not very helpful. BMW Maranello has bikes to test ride and don’t forget to check out GP Bikes in Whitby- their customer service is second to none.

Zachary Curry

I have been dealing with BMW Toronto's service department for the last year - with 2 vehicles - and have found Sherry Machula to be the most professional, accommodating and honest service consultant I have ever dealt with. Timelines are adhered to and I am always kept up-to-date with what is going on. Thank you making the servicing of my cars as easy as it can be!!

Tom Bacevicius

We recently bought a new 2018 BMW X1 from BMW Toronto. We were fortunate to have Usama Khan as the sales consultant to help us out. Usama's knowledge of every detail that we inquired about impressed us almost as much as the car did. During our test drive, he explained and showcased all the numerous features of the X1 that we didn't even know existed. (By the way... he even did this from the back seat of the car beside our young children :) The whole process of learning, test driving, negotiating, following up on additional questions and car pickup was a pleasure with Usama from BMW Toronto.

Riley Geurts

Sales team was amazing, customer service was very helpful. Service dept. needs work. Not sure whose idea it was to do all communication via text message, but it's not a good one.

Armin Karimi

My wife and I just bought our first BMW form Samir. Samir is extremely knowledgeable and professional sales person. Did not rush us at all and made sure he answered all our questions. The highlight of the deal was that I feel I got the deal and the car I wanted and Samir was competent enough to meet my expectations. Gave a me a very fair price and arranged delivery to suit my schedule. Very pleased with the overall experience.

Anita E

We had an amazing experience with BMW Toronto. We worked with Barrington and he was wonderful throughout the entire purchasing process. This was a long distance purchase of a used vehicle, and he was easy to get ahold of by phone and email, and he made sure our car was ready for pickup on our desired date. He was super patient with all our questions and concerns. He went above and beyond on Pick Up Day, taking his time to explain all the paperwork we had to sign, and concluded by giving us a thorough walkthrough and demo of all the car's new features. We have never experienced such a warm welcome at any dealership. I will definitely be recommending BMW Toronto to anyone looking for a new (or used) BMW, and especially recommend Barrington. Thanks again Barry!

Michael Lazarovitch

Ahmed + Kristen @ BMW Toronto *** TOP NOTCH A+++ experience. We went into this dealership with our hackles up - expecting to be hard sold, pressured to commit - or ignored completely. We received the total opposite in every way dealing with Ahmed and Kristen from the moment we walked in. Ahmed was incredibly informative, with zero pressure, and actually ended up giving us promotions and incentives that we didn't even know about (after much research) VOLUNTARILY. He saved us over $7.5K....more than four thousand more than we had found online and through hours of research and calling around. After the initial model we test drove had higher payments than we were looking for with the options we wanted, Ahmed suggested looking at the 3 Series X Drive line due to the incentives and promotions currently available for that model. Within a day and a half we had multiple options to choose from, spec sheets, photos and pricing. Each option had MORE than we wanted for significantly LESS MONEY than our initial budget. He was incredibly responsive at all hours of the day and night for every little question we had. The total opposite of what we had expected (and the total opposite of what we had encountered at every other dealership). We were given an incredibly favourable credit for our non BWM trade in, and delivery of the vehicle in two days. Kristen spent an hour and a half on the day of delivery (with a big red bow on the car when it was presented to us!) walking us through all of the paperwork and then walking us through every option in the car, setting up our phones, bluetooth and driver preferences. We're incredibly over the moon with our lease - finding out there were additional upgrades on the vehicle we didn't think were included even - and to top it all off, were presented with a gift certificate as a thank you to buy some additional swag at the BMW Lifestyle store. A totally positive under promise-over deliver experience from start to finish. We won't hesitate to recommend this team to any and everyone looking. 1000% the best car experience we've had ever.

Syed Sami

Great service ! Even though the COVID-19 situation, I was well taken care of by Usama. Highly recommend him. He took the time to talk me through every step and gave me his unbiased recommendations on what vehicle was best for me. Moreover, even guided me through the entire process. Highly recommend him and highly recommend a BMW X7. Pro tip: Whenever you book an appointment with them, they try to get you another sales guy to distribute work load. But if you know what you are doing, you need to ask for Usama and tell them you are ok to wait. He has a long line up for a reason ;)

Shawn Duncan

In her search for a SUV, my wife found the exact car she was looking for, a white 2014 X1 xDrive 28i with a sunroof. Unfortunately we live in Nova Scotia and the vehicle was at the BMW Toronto dealership. Fortunately we were assisted in the purchase and delivery of the vehicle by the very helpful Sales Consultant Anton Malekov and Business Manager Yanet Isaias. They made the whole process very painless, especially since we were arranging the purchase from another province. Anton was especially helpful when the car was picked up, making sure every detail was taken care of and that all questions were answered. I found the service at the BMW Toronto dealership to be exceptional. Thanks again, Janet and Shawn

Andrew Lionis

One Star - I have been a loyal BMW customer since buying my second car. I have had one issue to date however recently I have had a very poor experience. The service staff were not personable at all and BMW Toronto called me for feedback. When I gave my honest feedback the lady was extremely defensive and rude, they said that the issue was with me the consumer not with them. This is very disappointing, the fact that BMW Toronto only welcomes positive feedback and does nothing to the concerns of their brand loyal customers is the lowest level of customer service I have been exposed to for any mid/high end brand. I offered BMW Toronto to reach out to me and address this issue if they still want to which they have not responded and I am not surprised. I plan on selling my BMW and already booked test drives with Audi and Mercedes and plan to share this experience with the market and my story of how not to lose a loyal customer.

Onell Crawford

Extremely impressed with the service at Toronto BMW from Scott Shadbolt. Very sharp, answered all questions quickly or promptly via email. Very thorough knowledge of the vehicles and options. I will be a returning customer. Great work BMW/Scott . That is the service we need everywhere!

Jas Bajric

After having a terrible experience with Frank Sun and leaving a 1 star review, I was contacted by Scott Quinn who was genuinely interested with regards to what happened, and how they could make my experience better to potentially still earn my business on an M3 European Delivery. Wesley (and Nigel) were great. Not only was Wesley extremely knowledgeable and helpful, he was very enthusiastic about M cars. To an enthusiast, this is important. The facilities are world class.

Kevin Leung

Always heed 1-star Google reviews! I ignored a recent 1-star review of BMW Toronto's service thinking it wouldn't happen to me on my first ever visit to this dealership. I dropped off my car at 8:00am for regular scheduled maintenance thinking it would be finished within a couple hours. At 10:30am, I watched my car get moved from the service bay for washing. For the next hour and a quarter, I informed the staff three times that I had a 12:00pm commitment and asked for a status update; only AFTER 11:30am was I told that I would not get my car on time. I ended up telling them to immediately cease cleaning so that I could leave on time. Over four hours for a simple service and clean is unacceptable - at the very least, be in a position to offer an ETA after the customer asks more than once. For what it's worth, the staff seemed friendly. I'll be going back to BMW Markham for service. Update: BMW Toronto asked for an explanation on why I gave them a poor rating in the survey they sent after my service. I've received zero follow-up or apology since - seems like they don't actually care about negative feedback, so this Google review is staying up. Update 2: Tried out Parkview BMW for my next service and it was a world of difference - I had extra work done on my car in addition to the oil change and clean and it still took less time than my experience at BMW Toronto, plus they gave me regular updates so I knew exactly when they would be done. Maybe learn a thing or two from your other dealership colleagues, eh BMW Toronto?

Carla Jones

I had a wonderful experience at this dealership - Satchel was absolutely amazing to say the least. He helped me secure the best option for my situation and explained everything every step of the way. He's knowledgeable and trusted. Also when I came to pickup my 1st BMW he had a nice red bow on it for me - which I really appreciated and felt very special ???????? Thanks so much Satchel for an amazing first experience at your dealership - I will definitely be shopping here again on my upgrade.

Bill Forsyth

Had a great experience from beginning to driving away in our BMW! Satchel was attentive and made the process of purchasing a vehicle straightforward and clear. Would recommend the experience! Thanks!

Brendan Paes

Great experience purchasing my first BMW car from the BMW Toronto Location. Samir Umer was my salesperson, recommended by a colleague, and he was great in explaining all of the options I should consider and was very patient to answer all questions we had. He also spent a lot of time with us and wasn't pushy at with sales. He also has great informative videos for BMW cars on his youtube channel. I would highly recommend reaching out to Samir for your BMW car needs.

Riley K

Compared to other BMW dealers in the gta they are extremely friendly and welcoming here. Everyone i spoke to greeted me and made sure I was being taken care of. Other dealers I almost had to shout to get someone's attention. Plus there is an elevator. How cool is that.

James Harrison

This is the third of many bad experiences with this dealership. I first made the huge mistake to get a BMW after my Mercedes lease ended. They are very rude and do not even compare to Mercedes in any way when it comes to service. I just got home from having my car in to replace the muffler (this is a 2016 BMW X3 M sport with 7,000 ams on it). The fact that is needs to be replaced is bad enough. Then I make the mistake to leave my wallet in the car, but think later there is no way they would actually steal from me. I happened to have $100 cash in my wallet. The minute I get the car I went to where my wallet was and wow - the cash was stolen. I went to the Manager and didn't apologize, he acted as if I was lying. I do not need to try to scheme for $100. Overall my experience with BMW from the car itself to the service has ben terrible. I also wrote a bad review for the sales guy when I bought the car and the sales rep called me to ask me what was wrong? are you serious. This is your practice. Beware this dealership Learn from me - buy a Mercedes. I can't wait to lease bust my car and get back with a real luxury car company

todd xx

Service is really bad, they never answer phone calls and go straight into voicemail, take them over a day to reply a single text message if they’re not off work, and always running out of replacement cars. I’m not waiting for repair I’m waiting for the service reps to come to work. 7/15 window repair finished, car stay in locked ever since, but was told work carryover to 7/19 by a service rep and service manager, more work need to be done 7/20 confirmed no other repair being done or needed, car is ready to be released (been waiting for someone to submit paperwork to insurance) 7/20 found broken glasses remain in the repaired door bc it squeezes so obviously, another repair is needed 7/21 car should be ready, pending When you say please contact us please leave a contact point, I’m glad to ease any misunderstanding and have everything on record

Media Glance

Very happy with our new car purchased through Samir. He is great guy, very knowledgeable, responsive and polite. He also sent us a useful link to video with all features’ explanation. Highly recommended. A+++++

Zuhair Kanji

I picked up my new vehicle a few weeks back and the experience at BMW Toronto was exceptional. I worked directly with Usama Khan on delivery of my new vehicle and would highly recommend Usama as his combination of being knowledgeable about the product is exceptional. His professional demeanor and friendly personality make it easy to work with and someone I would gladly refer. I look forward to working with Osama on a consistent basis!

Muzaffar Sheikh

My Sales Consultant Usama Khan at BMW Toronto was exceptional from the Get go, he made sure he listened to me and what i was looking for and then found me the best match. After finding me the perfect vehicle he made sure everything was streamlined for me till i had driven out of the dealership with my new Vehicle. Even after that he has been superb. Everyone else was also wonderful at the dealership that i came in contact with through this process. Would absolutely recommend Usama Khan and BMW toronto to anyone looking to purchase a BMW.

Patrick De Guia

Sales staff are extremely knowledgeable and experienced. There was no pressure at any time to purchase the vehicle and the whole experience was great. They really took the time to explain all the small features in your car that would normally be buried in the owners manual. Thanks to Satchel and Colin for your help!

Zee Janjua

I just purchased a car from BMW and dealt with Mr. Satchel Ives. I've been to many dealerships in my day and I've never been to one like this. Satchel was absolutely outstanding. Personally as a BMW connaisseur, I know my stuff and one of the key ingredients I look for in a representative is pure knowledge about what he/she is selling. Let me tell you that Satchel surpasses every rep I've ever dealt with by leaps and bounds. If you buy any BMW from BMW Toronto, make sure you deal with Satchel. ESPECIALLY when it comes to M cars. Satchel Ives is truly a product genius and an absolute asset to BMW Toronto. He went out of his way to make me comfortable, and truly has a sincere passion for any BMW that he sells. It was an absolute pleasure to deak with him.

Christopher Wiggins

I was in the market for an SUV and a friend suggested I call George at BMW Toronto. I was very pleased with the guidance he gave me. Definitely would recommend George and the dealership anytime!

Aron Locsei

Recently purchased a US spec 1989 e30 M3 via auction and had BMW Toronto do the inspection, general service and some specific repairs once the car was in Canada. The team at BMW Toronto not only did a tremendous job sourcing missing parts and fixing the car, but also keeping me on top of everything and offering multiple options for each stage of the repairs or replacements. Special thanks to Desmond (Service manager) and Hal (Service advisor) for handling everything personally. Desmond additionally to sending me basically dsily updates on the car's progress, took the time to source and arrange a custom built exhaust in record time (2days). The facility itself is extremely tidy, professional and I was really taken care of very well. Note that I never bought a car from this dealer and basically fell in off the street with no prior engagements and both me and the car were treated VIP. Very impressed. I'll certainly return to the service and no doubt buy my next new BMW here.

Pri P

Time Wasters -Service Bad, Sales Worst. I have got my pre-owned X5 year ago from this dealership. sold me iselect warranty alomg with it. recently car got machatronics failure and it took dealership almost 2 months to fix my car. BIG TIME WASTE HAPPNED HERE. Then I got my car back and car was smelling smoke all over, no 1 done quality check before delivering vehicle after such a long time. then they offered me cleaning service free of charge but never got a time after such a long wait in fixing my vehicle. Then I asked service Manager Kim to find out about extension of warranty till today no reply. also I asked if any sales person can give me ring so I can swap my vehicle with new one. then Sales person name Shawn Lalani called and gave an appointment at 12pm. I went before 30 mins of my appointment and then Shawn showed up at 12:20pm and apologise about wait and asked for 10mins more. We agreed and then until 1:00pm no 1 showed up. and then I left.. SUCH A TIME WASTER DEALERSHIP I ever come across. why cant you appoint someone else ? why such a greediness of earning commission that you cant appoint someone else for this? Owning BMW from this dealership is getting nighmare. I would not recommend anyone to go to this dealership at all. doesnt matter if you are buying new or pre-owned. BAD customer service. Seems like owner only replies to who write good reviews. see the thread. basically these people dont care.

Mohsen Moosaei

We recently bought our fifth vehicle at BMW Toronto. Usama Khan has helped us with the last three purchases. He is very pleasant to deal with, extremely knowledgeable, honest, and respectful. There will be no sales pressure or rushing to make a decision. Usama Khan and the Sales Manager Kashif Qureshi are willing to work with you in finding the best possible cars, options, deals, and incentives available. They have been extremely helpful to my friends and my family. We are really grateful. I do not hesitate to recommend BMW Toronto and most of all, Kashif Qureshi and Usama Khan to all my friends and family members.

Alexander Anishchenko

Hi folks, Unfortunately I have to change my review for this dealership due service I have received lately. This is review is only for service department and members. To begin my story I have BMW under extended warranty which expires on October, 2017. One day I was driving my "ultimate experience" vehicle and I saw engine light, I decided to make an appointment for service. I dropped off my vehicle to the dealer and later on I received a call with explanation that there is some issue with pump which is understandable but then lady on the phone advised me that my warranty expired last month which does not make any logical sense since inservice warranty started in October. I asked to double check and she said there are 3 different dates of expiration!! and the don't have time to check around , I said sure Ill pick it up and deal with another dealer. When I got there to pickup the vehicle I have been given so much attitude and I have been charged for "diagnostic fee"!? Whatever, when I got to my house I called BMW Canada and representative has confirmed that my warranty expires on October, 2017 so I asked why is this dealer did not bother to check and provide with customer service which I still did not get any response. It makes me think that these dealer only worries to sell you car and period. Almost 2 weeks lated I got voicemail saying BMW Canada has contacted BMW Toronto and my mates has been resolved and I can drop off my vehicle anytime to do service. Question: do I have to waste so much time and find truth when I spent over 60000$? Good luck guys!

Jennifer Grant

Great experience from test drive to delivery at this dealership. The whole staff is great and friendly. My sales consultant Adrian Tsang took care of me and he was quick to follow-up on any questions that I had and Michael Bedard did an excellent job with my orientation on delivery day. Absolutely love my car and I highly recommend this dealership if you are thinking about purchasing or leasing a BMW.

Mark Jones

I just wanted to say how helpful our dealer Adam Wisbey was! He spared no effort in making sure we got our new 4 series just to our taste and made sure the whole process went smoothly. Our family felt a great level of support and high service level from Adam. Ask for him by name as he takes good care of his clients, we simply couldn’t be happier with our purchase.

Cassidee s

Satchel Ives was an absolute pleasure to work with. As a first time buyer, he understood my needs and wants in a car. He did a great job with helping me understand everything and I would highly recommend that you request his services!

Shyam Chandran

I would highly recommend this dealership. This is my second vehicle from BMW Toronto. I went for an upgrade from 3 series to an X3 and I would say the experience has been excellent as in the first time. We met Usama our Sales Consultant who sold us the previous car and he presented the bmw X3 product and features must say we were impressed what we liked was he understood our needs and presented the right mix of features/custom configured our X3. Then we were taken for a test drive and in the car also we were given lot of insights into the X3 refinement and verstality. We enjoyed the test drive and by the time we returned we had made up our mind. There was not much time between brokering the deal and delivery date, and our anniversary date was before the anticipated delivery date. I just asked Usama if it was possible to get our vehicle delivered on our anniversary date and Usama and the delivery team worked hard and made it possible. On Delivery Day Manija Osmani took time to explain the car features with us in the car and made sure all our doubts were cleared. Couple of days later we received a courtesy call to check everything was fine with our car, Overall a great shopping experience. Keep it up. Thanks

Mir Islam

I have known Adam Wisbey for the last 5 years at BMW Toronto and have always appreciated his great support and how he reaches out to help at all time. He is very professional but yet makes every call and visit a very personal experience. In 2014 I bought my first BMW X5 and in 2019 another X3 again from Adam. He has been an amazing support for all I needed to know and make informed purchase decision. Highly recommend him. Thank you - Mir

Laura Schwartz

Dominque - our sales associate was an absolute gem! If you're going to buy a car from BMW Toronto, ask for Dominque only. She was super patient, super kind and treated us with respect. (She greeted us immediately on the first day we walked into BMW Toronto.) It took me and my father a few months to make a final decision. We kept going back and forth. I was very picky about what I wanted in my car, especially since I am a previous BMW employee. Every time we spoke, she was just as cheery as the first visit and was never frustrated with us. She was quick to follow up. She was informative. Thank you Dominque for my beautiful fully loaded 2016 328xi. I love my BMW! Also, a shoutout to Hal. I had a lovely first service appointment for my winter tires. And thank you to Colin for assisting me with my first BMW Lifestyles purchase. Extraordinary team at BMW Toronto!

Mark Rozeluk

After a terrible experience at a competitor brand, Samir at BMO Toronto quickly redefined what buying a car should feel like. Attentive, empathetic, and solutions focused, he worked diligently to get us into a vehicle we were happy with that also worked with our budget. His patience and responsiveness throughout the process was a welcomed surprise to what I'd experienced before. Moreover, even after I took delivery, he went above and beyond to make sure we were happy and taken care of. The experience of purchasing a vehicle may be changing, but Samir understands that it is (and will always be) about building relationships. I can't imagine buying a vehicle from anyone else moving forward.

Nisprih Mohan-Ram

Recently purchased an X2 from this location and the experience was great, even during COVID. I worked with Samir Umer who was very helpful in walking me through trade-in options, upgrade packages, and just general features of my new vehicle. Despite an increase in price from when I inquired about the car to when I came in for a test drive and to buy, they upheld the price I originally saw. Felt confident I was getting great value from him and BMW overall.

M Soeizi

I leased a $120k car. They still rip me off at time of return. They even give me hard time for buying out the car. Basically none of their promises came through

Bass

Fantastic Experience and Topnotch Service: Thank you Adrian! My wife and I just purchased a car from this location, our first BMW. We had visited many other dealership as we were considering other brands, and every one of those visits were negative; you know, that steriotypical shady vibe you get from a pushy and rude salesperson in an unnecessarily opaque process. And these are German and Scandinavian brands at supposed high-end dealerships! The sales person we dealt with was Adrian Tsang and the Sales Manager was Kashif. They were both so professional and friendly. We really felt like they were open and fair to both sides in a process that ensures everyone walks away happy. It was a very positive experience. They earned our business and referrals for years to come. I would recommend this particular location (they are not all created the same) if you are in the market. And Adrian will go above and beyond to find you the car you need.

Sergey Talashkevich

They don't have customers best interest in mind. I was diagnosed for a repair over $3K, that was manually fixed by plugging a cable in less than 10 seconds on my own. While diagnostic fee was refunded, this doesn't change the negative experience. Iether they have bad mechanics, or truly out to overcharge clients.

Andrew_W

After receiving such great service from Scott Shadbolt with my first BMW lease 4 years ago, I went back straight to Scott for my new 2021 X3. Professional excellence is very important to me and I am pleased to say Scott has delivered each time. Really nice this time not to have to go see a second person after Scott worked out the deal, that's always annoying. One stop shopping is a way better experience. Thanks Scott, keep up the good work.

Vipul Khanna

i bought 328i couple of weeks ago from BMW Toronto. It has been a wonderful experience driving this car. I was helped by Samir Umer & he is one of the best sales professionals i have ever met. He explained all the features & techs of the car and i made up my mind after the first test drive i took with Samir. Great experience.

Ravi Kumar

We ( Me and Wife) were recently in this showroom and meet a very wonderful and knowledgeable gentlemen Usama. Since this is our First Car he walked us through each and every step and guided us all along the way. He was patient all along, it took us 2 visits to finalize the deal. Everyone in the dealership was very Curtis and very nice. I would highly recommend this dealership and ask for Usama if he is available to assist you, half of your job is done. Usama offers the best deal. We ordered BMW X3 2016 which will be delivered in the next few days, looking fwd :).

Yves Rannou

I recently leased a BMW 440i xDrive 2 doors. My experience was amazing, from the moment I walked into the store. I didn't have to wait long for Samir Umer to come and greet me. He was extremely patient in explaining the different models and options. He even shared some personal stories with me. I owned 2 BMWs in the past and the last car I leased was more than 10 years ago. Lots changed since, especially the technology. I showed up without an appointment and the service was excellent despite my last minute visit. I did a few test drives with Samir, he took the time to show me the different features. He quickly understood my preferences and made sure my final choice wouldn't end up being a bunch of compromises. We communicated that evening by email about an xDrive version instead of the M2 we test drove. He was kind enough to look up the inventory and find the perfect fit for me the next morning. I came back the next day and test drove 2 more models. I ended up picking the gray on red, not my first choice but I am very happy I did. He went as far as making some recommendations for winter tires and rims and he was right on. On the day of the delivery, he greeted me, showed me the car, and made sure I was happy with the final product. Samir made sure I would leave the showroom with a positive feeling, the beginning of my new Journey. This purchase is a big step in my career and he made the entire experience a delightful one. I highly recommend Samir Umer.

Edwina Follows

My experience with Satchel Ives was absolutely fantastic! He listened carefully to my parameters, wasted none of my time, and without stress or drama, found a car that perfectly suits me. A terrific 4 Series convertible at excellent value. A deeply knowledgable and entirely trustworthy sales consultant. A thoroughly enjoyable buying experience. Six stars.

Hossein Fasihi

My first time being at BMW Toronto. A gentleman called Les helped me to test drive an X5. Later on that day with Les' help and his wealth of technical knowledge I had enough information to buy that car for my wife. He inspected the car for me and made sure on the delivery day it's flawless. I even got 4 new tires for some reason. Now Les is helping me find my favorite 650I.

mayank tripathi

I purchased my first car in canada, 2020 BMW X3 from BMW Toronto last week,Mr. Usama Khan was really awesome, he went above and beyond in making this car purchase easy and possible for me .Sir many thank you and 5/5 ratings for you

Mirek Otremba

I've recently leased a new 330 from BMW Toronto. This is a 4th vehicle I've leased from them. I've worked with Adam Wisbey several times and it has always been a great experience. I've recommended him to several of my friends. Highly recommended!

Shelley Simmons

We worked with Satchel when we upgraded our car from a dated 330i to an X5. We had specific needs to address and Satchel went above and beyond to make it special. He gave us more info than we knew we needed. He was a wealth of knowledge! He even hooked us up with a personalised set up- session for both of us so we could each customise our settings. While I'd like to think that he treated us "special", and like no other, I bet he offers this depth of service to all of his clients. It was evident in the passion he has for his job.

Mark Drummond

I don't have any experience with BMW Toronto's shop directly. I participated in a BMW Motorrad demo ride with them earlier in 2016. The bikes were fantastic. The best engineered motorcycles on the planet, IMO. Unfortunately everything but the bikes left a lot to be desired, most importantly, the ridiculous pace that the ride marshalls were going at. We were moving at a pace that was simply unsafe. And one person paid for it. BMW Canada needs a tighter grip on who leads the demo pack.

Adamo Colella

My experience at BMW Toronto has been great from the moment I entered the doors. Being a car enthusiast I was searching for a specific model and colour BMW for two months prior to visiting this dealership and purchasing certified pre-owned with Simon Yarwood. Prior to this experience I had visited 3 other BMW dealerships in the GTA area with no luck of finding the right car or coming to an agreement on terms and price. Simon is a great guy, very knowledgeable and enthusiastic on the product, and made the purchasing process very straight forward and easy. Thanks again for all your help Simon and the staff at BMW Toronto. My experience has been great, especially being a 1st time BMW owner. This car is an absolute pleasure to drive, perfect mix of luxury, sports and performance !! ;-)

far has

My first car was from downtown, I will never get another. Someone I know just reported did not tip uber Eat driver. That's sick Allison. I hate all downtown dealers. How cud not tip uber Eat for his service

Tahmeed Alam

The service is great but as its in the heart of downtown the test drive is a horrible experience. You can't enjoy a nice ride to experience the full potential of the car.

Jon Lyndon

Very disappointed with the level of service provided by BMW in my recent visit last week. Having taken it in for a noise that was occurring, this part to fix it was $210, however I was then told I needed $4000 worth of repairs on the vehicle. This didn’t even include the $2800 recommendation of 4 new tires and 4 new rims as one of my rims was bent and the tire on that rim was worn. I was incredibly frustrated to learn I was being given a potential bill for between $4000-$8000 depending on if I took the tire package. This all resulted from a plate that needed fixing, again that was $210. At 4pm I was told over the phone that the parts needed ordering and wouldn’t arrive until next week as of the long weekend, the car would be worked on from Tuesday onwards and should be ready for pickup by the Wednesday or Thursday. I called back at 6pm, two hours later to say that I would be picking my car up in the morning. I called again at 8.01am the following morning to confirm I was coming to get my vehicle and to have it ready as I was going to take it elsewhere for a second opinion. I arrived at the dealership to then be confronted by the service manager and have an hour long discussion in the open area (sales floor) about how I would still be given a bill for almost $2000 and that only one of the jobs was partly completed. I was told the analysis was already done and that the costs I had to pay were for the vehicle to be put back together because the parts had suddenly arrived by rush order and they had taken the car apart (none of which I had been notified about). After a very lengthy discussion, the cost came down to $1200 which is very frustrating since I still have to take my car elsewhere and get all 4 jobs completed if they actually need completing. I paid $1200 for basically no work done on the vehicle, the noise still occurring as the cheapest fix didn’t get fixed and having spent 2 hours of my workday dealing with bmw. My vehicle then wasn’t ready until 4pm that day which meant in total I had to take 3 different Uber trips resulting in almost $100. Absolutely terrible service, after this experience I can’t imagine recommending anyone to go here as I am at a loss financially as well as the time I spent.

Jerome LaPorte

David Chu and Krish are dishonest and shady new car sales reps at this dealership. This dealership is nothing short of vile. In advance to the sales event in September 2017, I had reached out to David C, a new car sales rep. I should have known from the start, that he wasn't going to conduct himself in a professional manner. Phone calls went unanswered, questions had to be asked three times and information was inaccurate. In the end, against my own good judgement, I leased the X5 from him. The term, price and payment was negotiated, he took my credit card. He congratulated me and informed me that the business manager would reach out the following morning to set up the application. The next day, I reached out to David as I had not received any follow up. He informed me that all was good, however, he was very busy because that was the day of the actual sale. Finally, at 6:30pm I received a phone call from him. He said, all is good, however, there was a slight issue, someone else sold the car I had leased. He acted as though it was no big deal. When I asked him further questions, he referred me to Krish, the sales manager as he could no longer help me. The worse part, he waited until the end of the day during the sales event, all the good inventory had already sold. While speaking with Krish, it became very evident that the car I had purchased, was sold to another person who paid more for the car. I demanded to understand how, after entering a contract, that they could just sell the car to someone else, they didn't care . I requested that they provide me with the same vehicle, the answer was "NO", nobody had it in stock and I would have no choice but to select a vehicle with lesser options, basically at the same price as the vehicle that I had selected, without any discounts. When I became very angry, Krish's response was "can you prove to us that you actually purchased a car from us". I soon realized that David, had never even marked the car as sold, didn't submit any applications, he didn't even charge my credit card. The next morning, I made a few phone calls and found the exact same vehicle at a competitor dealership, despite Downtown BMW insisting nobody in Ontario had one. After 30 minutes on the phone with Budd's in Oakville, I had a signed contract and deposit taken and credit card charged. Within 30 minutes finance was approved and the entire process was wrapped up. The best part is that David C at Downtown BMW kept telling me that my 2014 Audi Q7 had no value for a trade in, Budds not only leased the X5 to me at a better price, they gave me a credit for my Audi. In the end, avoid this dealership. There are better BMW dealers out there that will treat you with respect and regard. This dealership isn't one of them. Please refer to YELP where they have many horrible reviews as well.

Chris M

BMW TORONTO provides the best car shopping and purchase experience. Luke Cooper is our Sales Consultant and he’s been the finest guy you could deal with. We’ve had a couple meetings to test drive and negotiate a deal and he’s been excellent patient, good natured and considerate. We did well on our trade in. In fact better than expected. We bought our car on the BMW Canada Certified Pre-Owned program. It’s beautiful. Kevin Liu is an excellent Business Managed to deal with when it comes to warranty and financing. When it was time to pick up the car Luke presented the car to us inside on the 3rd floor in their offices with a big red bow. It doesn’t get better than that. They really made us feel special and important. BMW Toronto is low pressure and interested in your happiness and satisfaction. They aren’t about pressure. They are all great people to deal with. Highly recommend

Justin

I bought a used 435 grand coupe in august, reasonable price, straightforward transaction. At the time of sale, I said the trunk was squeaky. My salesperson just tried some wd40, and I said, ok, excellent. First time trying the heat (I bought the car in aug), the heat doesn't work on the passenger side, and the trunk doesn't open all the way or close consistently. Because it's only been two months, I called to see if they would look at it and maybe fix the issues. They, of course, declined. I have bought three other Bmw's, from Policaro and Ptaff and both dealers if there were little things wrong with the car they took a look at it free of charge. I felt BMW Toronto should have done the same thing, if not fix it, at least diagnose the issue, instead of charging me $170 per hour when I only drove the car 800km. So take that in mind if you buy a car from here. On delivery, if the vehicle is not up to your standards; decline it.

Tim Das

Purchased my first BMW from Usama Khan at BMW Toronto. Experience right from the start was professional and honest/to the point. He was patient with our needs and ultimately delivered the car with the exact specs (exterior and interior) that I had wanted. I would say Usama & BMW toronto made us feel at ease. Happy to be part of the BMW family.

Nicholas Badder

I worked with George Stefankiewicz at BMW Toronto. Great guy, very helpful and quick. This dealership is always efficient and well organized.

ND B

CAUTION: Do NOT buy from this dealership!!! They misrepresent features of the car to make the sale and then disappear when there's a problem. I bought a new 2021 X4 and I was told that it's compatible with Android Auto only to be told after taking possession that it in fact "it isn't compatible, my apologies". I asked about this on numerous occasions while negotiating and before picking up the vehicle. My job requires me to be on the road for 6 to 10 hours at times! Additional features that I was told can be "turned off" have to be turned off each time you restart the car. Sorry, isn't sufficient....A zero rating would be too generous.

Matthew Tai

Brought my car in to have it checked since the system prompted me to in mid April, supposed to have an oil change included. Went out of town afterwards and didn't get to drive my car until mid May. After a few days of driving, the system yet prompts me again to top up engine oil and it appears that it's leaking upon bringing it to this dealership on May 22. Sherry from service was professional and friendly and told me about what possibly could have gone wrong and told me she won't be in the next day, but made sure I'll be well taken cared of and a colleague of hers will follow up with me the next day, this is where things went downhill. On May 23, Aaron from service called me once in the morning, couldn't pick up but he left a voicemail saying there's a power outage and he'd let me know with the updates regarding my car. Been trying to reach him since 2pm, but either he's away or simply didn't want to talk with me. At around 5, he called my girlfriend instead of me, which got me confused since she's still working so couldn't pick up but ok, I'll try and reach him again. Of course, couldn't find him again and Rachel from reception was helpful and told me Aaron told her my car won't be ready and a loaner will be ready for me (why didn't he just call me?). Apparently he insisted Rachel that he called me several times but unless my phone decided to blacklist and block him since it anticipated the upcoming frustration with amazing AI, it's completely bogus. I ubered over since it's already past shuttle hours, unfortunately I couldn't even get the loaner since I didn't have my insurance with me, just assumed it will be under this dealership's. Frustrated enough, another female manager(?) came up to me and asked do you actually have insurance? If you don't have it you can't drive in a condescending attitude. Thanks Captain, maybe let me know next time when you offer me a loaner. Thanks for making an already unpleasant experience even more unpleasant. I've had great past experiences here before, with David when he sold me the car, Sherry and Rachel on separate instances. But Aaron and that manager definitely dropped the ball here. The gentleman from the shuttle service also really made sure I knew he was about to finish his shift too, and suggested me to get dropped off a couple blocks early, it's understandable, but absolutely unnecessary. They really should revisit their customer service. With <5000 km on my car, hope it's just some unfortunate human error, if not I'll be quite disappointed with BMW. Hope you're reading this, maybe I should escalate this with Quinn Group.

Salman Khan

Yesterday was a beautiful day for me!! Yeah, that's when I stepped into my new 2017 BMW X3!! I have been aspiring to buy a suitable BMW SUV for a while and was evaluating a few different options in the market but I stopped looking any further when I met Samir Umer @BMW Toronto and went for a Test Drive in X3 a few days back. :)) Samir is a GREAT guy!! Patient, Knowledgeable and a DOER... and yes, carries an amazing friendly smile on his face at all times! What was most important for me that he had a ton of patience to LISTEN AND UNDERSTAND what I really wanted in my new car and what kind of budget I was working with!! (I honestly thought initially that I may not be able to afford this car but Samir made it possible for me!!) .. I got his call just a couple days after our Test Drive and what he said to me over the phone simply led me to rush all the way from Mississauga to Downtown Toronto and sign the papers! Put simply, I have actually gotten a far better value than what I was offered by any other dealership, and that make me so much more happy :) I strongly recommend Sales Expert SAMIR UMER at BMW Toronto if you're looking to get into a luxury car like BMW. Looks like I'll be his customer for a very long time! Thanks SAMIR, do you mind if I call you SUPER SAMIR??!! ;)

Liam Murray

Unfortunately I cannot give 5 stars. It bothers me a bit because I am a real BMW advocate and fan. I've driven BMW for the last 10 years and have had 5 cars. I think it would be unfair to say that BMW Toronto is a bad place to buy a car. I have met some very genuine people there who are very good at what they do. There just seems to be a real breakdown in communication with staff, poor customer service at times and lack of empathy to the customers situation which is likely due to a high turnover business. I didn't have the best experience there. I did a lot of running around and had to fight hard to get my car fixed less than 2000kms after buying it pre owned. I'm disappointed that it takes for the customer to make noise and the approach to customer service is more reactive than pro active. That being said, The service department came through in the end and went above and beyond. They fixed my car and had it done in less than 24 hours. For that I am very grateful. I didn't expect everything for free, I just wanted them to be fair and they went a step further and did one better. Good place to buy a pre owned car but read the warranties carefully. Probably better to buy a bumper to bumper warranty so that you don't get caught out like I did.

Michael Tung

TL;DR - BMW Toronto can't follow their own instructions for contactless service or be bothered to follow up with anything. The customer service side of things with their service department leaves much to be desired. I booked an appointment for May 25 to have my X5 serviced on it's regular interval. Due to COVID-19 I was told pickup would be contactless and that they would lock my vehicle up in the visitor parking lot and to bring a spare key down to retrieve it. When paying my $1200+ invoice for regular service I EXPLICITLY confirmed that I would be coming AFTER HOURS and confirmed that the same contactless parameters would apply; they would lock my car in the visitor lot and I could get it after hours. I gratefully paid immediately and confirmed via text again that it would be after hours pickup. Low and behold getting to the location on Monday night I found my vehicle locked in their compound with no way to retrieve my car. It was inconvenient as I spent an hour walking down to the dealership, and spoke to the very nice security guard about my issue and decided that mistakes happen and that I would call the dealership and leave a voicemail wondering what happened. I didn't want to get the guard in trouble so I thanked him and left. I called the service tech Stelios and left a voicemail and email on my walk home that night hoping for a call back the next day. Fast forward to Tuesday at 3pm and hadn't heard a thing. No email returned. No call back. I had to contact the dealership myself and spoke to Stelios who apologized and said he would "talk to his manager" about making things right. I appreciated that notion, and re-confirmed with him that due to NOT being able to pickup my vehicle the night before I had to shuffle my day around and would be back again after hours Tuesday night to pickup again. I further clarified that this wouldn't be an issue on his part and that they would move the vehicle to the visitor lot. Stelios specifically said upon ending the call "I WILL MOVE IT MYSELF RIGHT NOW." Problem solved...? After I spent another hour of my time walking down to the dealership I find my car still behind the locked gate IN THE SAME SPOT. Hadn't been moved at all. At this point I was upset and saw the same security guard that had seen me the night before and he was as flabbergasted as I was. I brought all my documentation to prove it was my vehicle and that the service was paid for to show him, and he was thankfully nice enough to contact the owner through some means to release my vehicle after spending another hour going back and forth. I left another voicemail, email, and text message for the dealership to call me back to follow up - it's been two weeks to give them the benefit of the doubt during these crazy times to reach back out and offer a simple apology. I haven't received a follow up to date; Stelios never made good on his first apology, and I am appalled at the ineptitude of the customer service team at this dealership. I understand this is a 'luxury car brand.' I have no issues with a premium price tag with the service that comes with the ownership of a vehicle from this brand. What I don't understand is the lack of care and attention to the small details like this and even a simple follow up couldn't be followed through on. Unfortunately BMW Canada was not much more help as they referred me back to the dealership at which point I knew this was a no resolution scenario. Just disappointing.

Nevaun Malabre

I had a very good experience at BMW Toronto. They were forthright regarding the vehicle I had purchased 2014 BMW 328IX. Anton Malekov was my representative, he went above & beyond to ensure I was happy. I recommend other purchasers to have him as your representative. Overall great experience, and I'm loving my new purchase!

Mary Ann Raaymakers

I recently leased a Pre Owned BMW. From the time I walked into the showroom until I drove away with my 'new' 328i, the entire experience was fun and stress free. Simon Yarwood listened to my criteria and matched me up with a gorgeous 2013 model that had all the features I was looking for...and we stayed within my budget. Interestingly, the car he zeroed in on for me was one that I had taken a liking to while browsing online the week before. While I did not mention anything about that particular car, he intuited that it might be the one I could see myself owning for the next 4 years. I am a Realtor and I know that listening to and connecting with the client are very important...and that is what Simon did.

Justin Boisvert

Just bought a new vehicle from this dealership. The team is enthusiastic, knowledgable, and very helpful. Shoutout to George, Kevin, and Maria. Thanks for looking after me!!

Natalie Hakim

We are loyal customers of Wesley Schanzenbacher - an excellent, hard-working, patient and intuitive representative of BMW Toronto. He treated us like royalty with each lease we've signed with him (and we only lease 3-series!) and he made the process so quick and easy - no B.S. to be found here. I know there are mixed reviews but I've experienced nothing but quiet professionalism from this dealership. I find they really stand out from many others I've visited during my car hunts. I will be back at the end of this year to get a second car. Special shout out to the Business Manager Alexandra for being friendly and swift.

Vladimir Martintsov

I wanted to give 5 stars to Samir Umer for his excellent service throughout the whole sales and delivery process for my new vehicle. If you are looking to buy a vehicle from BMW Toronto and want to deal with truly welcoming and pressure-free salesperson - go straight to Samir; the other positive reviews here about him do the justice! Samir is very approachable not just during sales process: he gladly helped me in the showroom before we ordered the vehicle. I was initially dealing with another salesperson whom I was not happy with, so once I made a decision to buy the vehicle from BMW Toronto, I immediately called and asked for him. The buying process was smooth, pressure-less, and fair; I was happy with my deal. Samir managed to get my order in production early, and I was provided with weekly updates throughout the production. Samir was super flexible and accommodating with delivery date and time. Samir was attentive to my needs on delivery as well: I was also looking to get the vehicle detailed, so he followed all of my instructions. We were able to squeeze installation of M Performance front lip before the delivery as well. The awesome part of the delivery experience is, Samir has his YouTube channel so one can watch his videos to learn about the vehicle easily. Overall, super comfortable and smooth experience since showroom to the delivery date. Thanks a lot Samir!

John D.

I dealt with George Stefankiewicz in New Car Sales at BMW Toronto. George is always patient, personable and pragmatic. A true 'professional'. These are the reasons why George has handled all vehicle transactions with my family, for over 15 years. I highly recommend George to anyone considering a new vehicle from BMW Toronto. Thank you George, Cheers

Suzana P

We would highly recommend Usama Khan from BMW Toronto for support. My husband knows cars far better than I do, however, I appreciate that Usama took the time to help me understand the features of the vehicle and how it would fit with our lifestyle. He took the time to understand our needs and worked closely with my husband to meet those needs. We didn't feel the pressure you would normally experience out of car dealerships, which really made the decision of working with Usama easy. We've had our car for a month now and are so happy with it and thoroughly enjoy it. Also a quick thank you to the product geniuses that walked us through our features. The pick up of the vehicle was really a fun experience! We felt very special, thanks so much. We'll be back for that fully electric in due time!! :)

Jonathan Capocci

Had the pleasure of dealing with George yesterday. He is an excellent salesperson and very easy to speak with. Looking forward to dealing with him more in the future.

Colin Sweett

Adam Wisbey was extremely helpful when helping me with my lease. He was very prompt with his responses and very knowledgeable about the product and the process of getting into a new car. I appreciated his excellent customer service and would highly recommend using BMW Toronto and Adam in the future to any of my friends or colleagues.

Thomas Engler

BMW Toronto incorrectly diagnosed my BMW X3 engine issues, namely transmission and drivetrain issues which led to the complete engine breakdown... and obviously they don't take responsibility at all... When the message ‘Drivetrain, Drive Moderately’ appeared on the dashboard, I immediately called BMW Toronto for a service appointment. After the diagnostic report, BMW Toronto advised me that the issue required the battery and accelerator pedal to be replaced. Moreover, BMW also recommended that the spark plugs be replaced. The total cost of the repairs amounted to $1,281.77. Seventeen (17) days after the vehicle was serviced by BMW Toronto, the same issue occurred again. However, this time, it happened on the highway. Again, there was a sudden switch of the gearshift from drive to neutral, and deceleration of the vehicle from 100 km/hr to a complete stop accompanied with smoke emitting from the exhaust. Since the vehicle was not drivable, it was towed to BMW Toronto. BMW Toronto performed a diagnostic and provided a vehicle repair estimate which amounted to $29,930.68 (total engine failure)... The vehicle required extensive repairs despite the fact that it was serviced only two weeks prior for exactly the same issue. It behooves the mind that such a complete engine breakdown could not have been avoided nor that this issue was not diagnosed at the previous service appointment.

Tara Noelle

Had a really great experience purchasing our new car from Dominique Girouard. She was an absolute pleasure to work with from start to finish- accommodating, prompt, lovely + organized as well made sure we received the best offer of purchase possible which of course everyone is looking for a good deal. I would highly recommend Dominique + glad to have her as our point of contact at BMW Toronto. Best Tara Noelle

Patrick Mohan

I've just purchased an M235i from BMW Toronto. As a former employee I was used to the superior level of customer service and professionalism displayed by the sales team. My sales representative, Mujtaba (Mush) Hassan was outstanding in providing me with the car I wanted at a great price, and creating an easy and smooth process of delivery. I couldn't be happier with my decision to to choose Toronto as my location and Mush as my Sales Rep, very impressed and satisfied overall!

Gautam Gorur

SERVICE DEPARTMENT IS THE WORST Where shall I begin, let us start off with that the Service Department at BMW Toronto is not what one should expect when they are purchasing a luxury vehicle. Service department employees are extremely not interested in their job one bit, this can be seen through their actions and the way they go about their jobs and attending to customers. For example, for a simple oil change they will tell you that your car will be done in 2 hours or so, and once that 2 hour is up, you the customer have to keep going up the service advisor and keep asking for updates as to when your car will be ready. It is as if they have no care for their customers time. Another point to make is that every time I went to drop off my car for servicing and dealt with a certain Service Advisor I had to keep on escalating it to their Service Manager to the get the job or figure out the issue, as the Service Advisor would not provide accurate information with regards to the servicing of my vehicle. For example, I had booked a service an appointment to change a part on my car, and was told that it would be ready by end of day. When the end of the day came the service advisor called me literally 10 minutes before close of business advising me that the job could not be done, this is not what a customer should be expecting when they are purchasing a vehicle from BMW one bit. The reason as to why it could not done was, "his mechanic was extremely backed up." At the end of the day if you are buying a vehicle from BMW Toronto, please stay away from their service department and possibly go to a different BMW dealership to get it serviced.

Mark Tiainen

I purchased an X5 from Satchel Ives and have had one of the best car buying experiences to date. This is after buying multiple BMWs from another dealership, along with other makes and brands. Satchel made it low stress, accommodating and went over and above to make sure we were happy and enjoyed the experience. Highly recommend you ask for him.

Marysia Czarski

Great experience with the whole team at BMW Toronto. Big, loud shout out to our sales representative, Satchel, and how he took care of our whole family during our purchase process!

Tania Merino

I recently purchased a car from this dealership. The service I got from my sales rep was the best I've ever had while shopping for a new car. Friendly but very professional at the same time. From the moment I got with him on the phone to the moment i said yes I'm buying it... he made me feel at easse, and without the pressure that some sales rep can put on you. I've had my car for almost 2 weeks now and loving it. Mas Kangavari thank you so much for Everything.

Negar Farjad

We traded in our Honda with a BMW this week and Ahmed was our Sales consultant. From test drive to finalizing sales, he was amazing, helped us understanding the Car's features and patient with our questions. We definitely would go back to BMW for services again. Great experience, Thanks Ahmed.

Shay Alford

Satchel and Alicia really went the extra mile for my partner and I’s first car purchase. Not only did they inform us of a few ways to get a great deal on our vehicle, but they proved their exceptional service through a number of accommodations they made for us. We were operating on a pretty tight timeline so we weren’t sure if we’d be able to get the car in time. We originally were deciding between our car and an Audi, and to help show us why our car was really the right choice, we asked Satchel to drive us to our appointment at Audi. To our surprise, he jumped to the idea and we drove right there. That took guts! After test driving both vehicles shortly after each-other, we knew the X1 was right for us and Satchel stayed way past office hours to make sure we ended up with our car in the timeline we wanted. Alicia stayed late too and helped us get things in motion as soon as possible. She took care of the financials and ensured that we were able to get everything handled within an extremely short and strict timeframe on our end. Satchel followed up and was sure to always be there every step along the way. Truly an amazing team effort, and we love our car! Thank you BMW Toronto team!

Ben Jr

I've been going to this location since 2010, and purchased or leased 7 vehicles since. David Chu been an amazing sale's person to deal with, he would go over and beyond what's needed to make sure things are taken care of. Had some pretty bad experience with their service department in the past and things appeared to be hit and miss, but I noticed lately some changes have been made & some more pleasant / responsible folks are now in charge which is great. The part department could improve a little bit which is why I'm not giving it a 5 star. Overall a great clean dealership to go with nice verity of new and use cars.

Tamica Louden

I picked up my first BMW a week ago from Satchel and it was a pretty awesome experience as far as car buying goes. He was super helpful in answering all my random questions as I msg’ed him throughout this process and even after buying he is still very helpful and continues to answer whatever questions I may have. I can surely say I got the experience one would expect from BMW and I will be a life long costumer! Thanks Satchel and your team! TamicaL

Fraser MacKinnon

Great experience from start to finish with Mujtaba Hassan and the rest of the team at BMW Toronto. Mush had helpful advice and expedited the process of buying my pre owned car. Everything was ready when promised even when I showed up early on the day of delivery. Would be happy to buy another car from BMW Toronto.

Dylan JI

I would thanks for kevin Liu provide me a wonderful experience at BMW toronto. He offered me a great price and I love my new cars so much, Thx BMW toronto.

Christopher M

Received great service from Adrian (sales rep) and Ashley (Manager) with our recent purchase. I've leased a number of cars in my lifetime and this was easily one of the best experiences yet. No pressure approach, very knowledgeable and accommodating to a number of our requests. We couldn't recommend both of them more highly!

Susan Speigel

I don't usually write reviews, but I had the best experience at BMW TO with Samir Umer. I have been a customer for many years, but my latest experience with a Samir has changed my opinion of sales. He is the epitome of "SALES AS A REAL RELATIONSHIP". Samir guided me through my car being totalled, showing me what my car was worth and it's packages, and fighting alongside me with my insurance company. I am now driving a beautiful new 2018 BMW 430i x Drive Gran Coupe and loving it. Thank you Samir!!!

Sohail Shaikh

We have had a long standing relationship with BMW Toronto for the past 10 years, and in particular with our sales advisor, Vince Cappella. We have just taken delivery of our 4th BMW from Vince and we have always enjoyed the experience. …

Derrick Lio

The bar has been raised! Can't believe the amazing sales experience! Met Eiraj to look at a car. It was a no pressure get to know you and what you need time. When I left, Eiraj knew which car I wanted and knew the budget I was working with. As soon as the car was available - he called and we were able to make it happen! I've bought cars from "branded" dealerships before, the way my car was prepared for pickup was second to none. Eiraj took me through when and what my next service is going to be. Let's put it this way - I'm set for a while. I'm assuming (pretty sure) BMW Toronto ensured that the car is certified to a high standard.

Annie Dassow

Of all the BMW dealers we've been too, this one made us feel very welcome. From the time Samir Umer introduced himself everything just went very smoothly. He took his time to provide us with all our options and was never pushy . We found him to be very professional, helpful, knowledgeable, and patient as we went through all the specs for obtaining our new car.He kept us informed on all stages of our transaction.I must say by the end of the entire process we felt like we knew him for years.Highly recommend Samir to anyone buying a car at this dealership.

Maggie Pang

I recently purchased a 2012 BMW 128 Cabriolet from Les Bulka. He was very helpful and made the purchase and experience extremely easy and seamless. I liked the quick responses via text leading up to my visit to the dealership. He was also very knowledgeable about BMW products and great to work with. He made the visit a wonderful experience and was accommodating to my schedule. It was an absolute pleasure purchasing my first BMW at BMW Toronto, I definitely recommend visiting this location.

Santhosh Patanshettar

I had the pleasure to talk to Satchel of BMW Toronto while I was hunting for a good bmw car. He was very meticulous in understanding my exact requirement and presenting me the right car. The whole buying process was amazing and I enjoyed it a lot. Thank you Satchel and BMW Toronto.

Jason Kinder

Four days ago I drove away in my Alpine White 435xi with M-performance & premium package. Love the car, but more importantly, loved the entire process of getting the car. It was a seamless, stress free process made complete by two words - Wesley Schanzenbacher. If you ask for him you can be assured you will receive the same due care & attention he provides his most prestigious clients, the international diplomat. This guy is a consummate professional with a "can-do" attitude. He exudes genuine enthusiasm & passion for the brand and is actually excited to show you one! It's no surprise he's a gold sales master... so if you're curious why they call a BMW "The Ultimate Driving Machine", head over to BMW Toronto & ask for Wes. You won't regret it!

Daniel Mao

I've generally had a good experience buying and servicing my cars here. I wouldn't believe the bad ratings. In the dozens of interactions I have had with them, only a handful have been bad experiences. I don't think that is particularly unusual (especially amongst demanding owners). And when pushed they have always tried their best to accommodate. What's nice is that I can see the owners/managers try to improve the service experience over time. Never had the urge to buy at nearby dealers, even when solicited.

Ajanth Kuganesan

My father and I came in looking to purchase a certified BMW X3, and Mas Kangavari found us the perfect one. Once we agreed on a price Mas quickly set up the pickup and was sure to make sure the car was in perfect condition for us. We even had a family emergency to require us to change the pickup date for the car, and Mas was able to reorganize the pickup and delivery the car to us on a more preferred date without any hassle. Thank you Mas and BMW Toronto for helping us find the perfect BMW!

Alexis Fraser

My experience at BMW Toronto was exceptional! Samir Umer was extremely knowledgeable and helpful from the very start. He was prompt to follow up and delivered all of the information that I had requested as promised. The test drive was great and Samir was really patient helping me test my infant seat and then the trunk space for my dog. He even picked myself and my infant daughter up when we needed a ride to the dealership on delivery day. I love my new BMW!

Gurpreet Nijjar

Recently purchased a new BMW at Toronto BMW from Ahmed Mourad. Prior to visiting this location I test drove vehicles at other locations but the sales people did not really put in any effort to value my business. Once I sat down with Ahmed he lay down all my viable options and gave me solid personal advice on what would work best. If your looking for a new BMW then I would highly recommend this location and ask for Ahmed. Im not fond of sales people but he is one of those exceptions, he will take you seriously and respect your time and value your needs. Ahmed ensured I had a great experience from start to final delivery where he left my family with a pleasant surprise. Overall he gave me a great deal on my vehicle that was incomparable to any other offer so next time I buy a BMW I will be seeing him rather then wasting time at other dealerships.

Stephen Whittaker

I just picked up my third BMW in 10 years from BMW Toronto. This time I was looking for a Certified Pre-Owned 328i. Having worked with Simon Yarwood over the previous several weeks he called me to let me know of a great vehicle that matched my needs and had just arrived in the dealership that day. I met with Simon the same day and made the deal. Great experience overall and Simon's post-sale support was very much appreciated. Thanks Simon!

Ranjit Singh

It was my first car in Canada and what an experience it was. I must thank Samir from guiding me from Day 1 until the delivery. His calm nature, giving honest opinion and attention to detail on each and every pieces/features of a BMW is commendable. He not only provided me directions on step by step process to choosing the right BMW that suits my lifestyle, need and comfort, but also helped me find the right deal that suits my budget. I recommend to go with Samir whenever you are in need of a BMW!!!. Thank you Samir!!

Anthony B. Kantara

The only reason I'm giving it a 2 stars and not a 1 is because the sales department and reception are amazing! Mackenzie goes above and beyond. I highly recommend you get in touch with her if you're looking to get a BMW. The issue is with the Service department. I brought in my BMW i8 bought from another province towed after it broke down only 4 days into me owning it. Initially told I wouldn't get a loaner car because they didn't have any available and because I didn't purchase the i8 from their dealership but rather another BMW retailer. I had to go back and forth arguing in order for them to give me a loaner car (only after they found out I was planning on upgrading into the newest model in 6 months and potentially getting an X7) - miraculously, there were about 6-7 available to choose from. Took the "best" one which was an X3. Got a call the next day asking for it back saying they sold it. The staff said he prepared me a better car closer to the value. Only to be given an X1 - a vehicle 4-5x less than the value of the i8. When I came by another day, the staff agent that called was surprised I was given the x1 seeing as how he prepared me a better car. No one seemed to know or could give information into what was wrong with my car. I had to show up in-person each day to get more and more info. Later they said it would be a $10k + 1 month job to replace entire hybrid system. After BMW Canada got involved, it somehow became only a 1 part replacement. I had authorized an night drive by a manager (never give your consent for this). Later found out it was a technician. I was under the impression it would be "around the block". Turned out my car was driven (I tracked it via the GPS) 100-150km to a school, a shopping centre for several hours before staying at a house in Ajax overnight. They insisted this was normal but clearly it was taken for a joyride and to run errands. They claimed within a few kms they noticed issues. If that's the case, why continue to drive it another 100+km rather than return it to the shop right away? Long story short, when my car was finally done after 2.5 weeks, it was returned to me very dirty. There was black marks all over my beige interior, there was candy wrappers inside the car and in the trunk, the fuel was used up and the battery was empty - they didn't even return the car refueled or recharged. Exterior was dirty as well. In additional, the car's GPS was deactivated - I assume before the 2nd night drive so I wouldn't give them an issue. However, I have a 3rd party tracking system in the car. Despite informing them through their after service form about the above issue, as well as BMW Canada saying they will tell them to contact me, it's been a month and nothing. No call. No apology. No offer to get the car clean or reimburse me for the detailing I had to get. Needless to say, BMW as a whole lost on another $300k in business as I won't be purchasing the newest i8 or the x7 at year end as I had planned. Even though it's a couple kms away from me, I will be taking my car to get serviced at another bmw location much further away as I just don't trust them. Remember, this is an i8 we're talking about. Their supposed top of the line car. Both Aston Martin offered me a vantage to match the price of an i8 and Audi offered the same for their R8 after they found out how I was treated.

Sue Chung

My dealer wss the best dealer I ever met. Seriously, I have really bed experience with most of BMW dealrships in Ontario... I was looking for used BMW, so I have to go shop around... I lost total $3,000 for made deposits... However, My dealer name Les Bulkar, he made me so happy that his service was very nice from day 1 to pick up the car. They had little delay on pick up day, so he rented me brand new 2017 car :) It was great experience and now I am telling everyone around me if they looking for BMW, they should go visit him and don't waste their time. I'm sure othr BMW dealers make you feel great, but he even gave me a great deal and perfect deal that I was looking for. Thank you!

Taarush Jain

Reza worked diligently with me all the way through and got me the car I wanted. Great guy! Beautiful delivery. Him and Kashif have been excellent! They came through to sort the issues to my satisfaction. Thanks both! For readers, you may need to work with them to get through given the insane busy auto industry at the moment. You will have things sorted eventually.

Edward Valente

I've been a BMW customer for many years and BMW Toronto is the best in the GTA. Usama Khan was my sales rep and he was super knowledgeable, friendly and worked closely with me to get me the vehicle that I wanted. I'm extremely satisfied with the team and service at BMW Toronto and would highly recommend them.

Ion Bostioca

This is an edited review... Purchased a used 2017 BMW I3 from this dealership. initially I gave a lower rating due to some issues related to the vehicle brakes that were identified during the test drive but not addressed at the time of delivery however the misunderstanding was addressed swiftly to my complete satisfaction hence the edited review. Not too many dealerships would go that distance after the sale was completed. Overall I had a positive experience, Mas Kangavari was my Sales Consultant and Kevin Liu the Financing Manager. Excellent support from both of them. Courteous, knowledgeable and overall proffesional .....I could not ask for better. At pickup the vehicle was clean and ready to go. Even now after a few weeks of driving it my impressions did not change. Absolutely no regrets buying it as it was worth driving 100 km for it.

Agnes Li

I booked an appointment with BMW Toronto late in the evening on the pre-owned touring model after some web searching . The sales rep is kindly arranged our visit closed to the closed up hour. He had provided our final picked on another model for a better option. The dealer had covered another service call for brake fluid for free after we owned the car for 2 weeks. Zheng offered his liaison through all of these calls. Good job.

Anime Gamer

A great dealership to shop at. Fair prices. Maria helped me with an issue i was having with the car. Would definitely buy from them again

Gabriel Gomez

We recently purchased an X3 here, great customer service. Scott Shadbolt was our sales consultant and he went the extra mile. 100% recommended

Nadia Fenton

A few years ago I think I post something here saying I'd never buy another car from here. Well I take that back now....! If I could rate these guys on Sales related service I would hand over a 10 star rating without hesitation. Thank you BMW Toronto for your flawless service related to my new ride!

Aditya Malhotra

Especially writing this to share my experience with Samir Uber at BMW Toronto. I was referred by my friend to visit Samir to buy my first car in Canada. We decided to visit Samir and take the best available options, post my visit with Samir Umer, I was convinced with the options he provided with the best available deals in the market which eventually made me buy a BMW 330I. Before visiting Samir, I had it in mind to look for different options in the segment like the C class and the A4, but the way the features and deal was explained I was sure that I would get the after sales service only through Samir Uber and BMW Toronto. I Thank Samir Umer for his support and helping us out through the whole process very easily. We would soon visit Samir Umer for our next BMW. Cheers To Samir Umer

Peter

Buying experience was great at BMW Toronto. However the after service was a headache. They don’t even return your emails or phone calls. This almost unheard of in a service economy. I’ve never experienced such poor customer service. The after service is so poor I would not buy from this dealer again. I switched to another dealer and had the problem fixed on the first visit. Also if you look at all the 5 star reviews majority of them have only 1 review which is very suspicious...

Anwar Alrayyes

The experience I had with BMW Toronto was exceptional. From the time I was in contact with the dealership, Usama to be more specific, everything was smooth. He made me feel as if I am his only client, with great attention and respect. All my questions and concerns were addressed on a timely manner. The deal was done in an exceptional time, and a lot to my convince. Usama is a very professional sales expert, and I will definitely come back to him, and recommend him to my friends.

Duong Tran

My overall experience with BMW Toronto has been fantastic. First class service from beginning to end. Kudos to Boka! He was the representative that helped me get into a BMW 328xi. Throughout the process, he was detailed, transparent, helpful, and most importantly patient. Lastly, walking in for the first time, it was a bit intimidating, but every interaction I had was warm and genuine. The staff made me feel welcomed. To everyone at BWM Toronto, keep doing what you're doing. Small gestures goes a long way, and does not go unnoticed.

Shad Seresinhe

I recently purchased an x3 from BMW Toronto and I would have to say that it was a very positive experience. Eiraj was my sales person and would have to say that he did an excellent job form listening to my needs to showing me the vehicle that I ended up buying. He was very patient and took the time to explain everything. They gave me a fair price for my trade and a fair price for the vehicle that I am purchasing. I would Definitely buy from him again. I am also very happy with my purchase so far. Before buying from BMW Toronto, I visited many delearships and this is also the second BMW I bought in the last year. My comments above also come from my experience in shopping for cars. I would recommend this dealership and my sales rep.

Jennifer Tkachuk-Tremblay Stasiewich

Dealt with Andrew Chan on the sales team - arguably the best car salesman I've ever met. No pressure, soft spoken, relaxed nature, understand our needs, knew the product inside out, flexible with our schedule... just an overall genuine demeanor that made the car buying experience even better - more exciting and more enjoyable.

G Perez

Great staff, very courteous people, and amazing service. Special shout out to Reza Heydar for taking care of our new car, making the whole experience as smooth as possible. That’s what I’m expecting when buying a BMW: updates on the delivery plans, quick communication over email, and getting the car at delivery. Should also mention that the place itself is also great - spacious, well-lit, spartan yet good-looking decoration, easy to browse and take a peek at different models. Fantastic view when taking delivery of a new car as well - this place is as good as it gets!

Husam Alsoufi

Worst experience with a dealership ever !!! Staff are not professional, rude with very bad attitude Also, the bill was extremely expensive and not justifiable!!! I will look for another dealer in Toronto or I am going to sell my car and never use a BMW again

Adam Pomichter

Ask for Jamie Wagdin. Great experience. He takes the time to find out what kind of car and options work best for for you and make you happy. Which is super important since you will likely be driving whatever vehicle you purchase for a long time. Super informative and helpful. Not pushy at all.

Borjana T

I purchased my BMW X1 from Toronto BMW dealership. May I just say, by far the best experience. Jerry the salesman was very nice and kind, and made the whole process so easy. Masud the salesman, was also a very big help when I was picking up the car. I had alot of questions, and Raffi the service manager answered it all for me. If you plan on buying a used BMW like I did, you won't regret coming here. They do full inspection, and go beyond to get everything done to your expectations. By far the best dealership I've ever gone to. I would recommend everyone who is looking for a used, or new car to come here.

Sam Jeries

The BMW Toronto dealership truly defines best in class customer experience. From the first phone call the full team was engaged. Steve Quinn was very pleasant and offered various options to meet my needs. He quickly connected me with his top salesperson Enrico DiFede who delivered superior customer service. Although Enrico was on his holiday, he called and made all the necessary arrangements. He was very knowledgeable and detailed, which made my buying experience very easy. He connected me with his management office Janet Nguyen and Kashif Qureshi who took care of all my requirements. They all worked hard to meet a very aggressive delivery time. Their great teamwork is obviously what has led them to a exceed customer expectations. The entire process went very smoothly and quickly with no hiccups. On delivery date the team was unbelievable in accommodating all my asks and the Genius Colin Burch was very pleasant to deal with. He covered all the necessary details and his communication skills made the delivery process very easy. A final nice touch, was as soon as Enrico came back from his holiday, he called to check on things. Thank you so much to everyone! Amazing team and experience. I highly recommend BMW Toronto”.

Matthew Lato

We purchased a used 2013 X3 from BMW Toronto. The service from the first minute we walked in the door to when we picked up the keys was perfect. The staff was patient, accommodating, and took the time to ensure we knew all the details of how the car operates. We will certainly be repeat customers.

Jaskanwal Nijjar

“Fantastic place, great customer service!” This dealership was top notch! Samir Umer went above and beyond to make sure I purchased my first ever BMW X5 2019. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on my trims and features, the process was absolutely painless. He gave me weekly Vehicle status details and answer all my questions whenever i asked him. So quick and professional. I felt like family by the end of the whole process! I would recommend Samir Umer to anyone who is looking for a new or used BMW.

Milan Patel

I had an amazing experience purchasing my new vehicle at this location! The staff were always very friendly and greeted me with a smile. Our sales representive, Usama Khan, helped us find a car that fit every single one of our needs. Usama was a walking encyclopedia about the BMW models and all their features. He was super thorough and spent countless hours finding the right vehicle for our specific criteria. Usama explained everything included (and most importantly NOT included) in the costs. He wasn’t looking to sell us just anything, but rather something that we would be happy with for the years ahead. Usama put himself in our shoes and was always there for us. I highly recommend this dealership and especially Usama. Thank you for everything!

Sof

Mujtaba "Mush" Hassan provided my brother and I with some of the best service we have ever received. His impeccable customer service skills and knowledge made purchasing a BMW so easy and stress free. Everything was laid out for us with no hidden fees, messages, etc. He made us feel comfortable with our decision and insisted on making the experience a pleasant one. Truly one of the best car dealers we have ever met (Thanks Mush, you're the best!) The dealership itself is stunning, clean and every employee portrays a love for what they do. I HIGHLY suggest BMW Toronto for your next/future vehicle purchase. If I could give Mush and BMW Toronto a rating higher than a 5, I 100% would. Fantastic service! -Sofiya

Paulo Frazao

Having my purchased my first BMW last week, I was thoroughly impressed with the customer service from everyone involved. Would like to give a special thank-you to Paul Andreana for his professionalism and great aptitude in helping us purchase our new X3. Rose Pizzulo did a great job in the delivery of the vehicle from start to finish and thanks for the personal service delivery to my home in dropping off what was left behind. Keep up the great work!

László Cifra

This is our third BMW and we had a great experience buying our new M240i . Samir Umer walked us through the selection and purchase process with care and patience. If you are looking for a car at BMW Toronto, ask for Samir.

Winston Wu

I was looking to offload my wife’s car and purchase a new vehicle so, I called BMW Toronto with some questions and was connected with Dominique. I met with her the day after at the dealership and she was a joy to work with from start to finish. Her responsiveness to emails and questions, and her drive to get logistics managed promptly were definitely an asset for my experience. Thank you Dominique and team.

B Lau

First time visiting a BMW dealership, had an appointment with Scott and he was very helpful, gave me good advice and he knew about the car. Not sure if I will buy the car I came to view but I'm definitely buying a BMW.

Esther del Rosario

Ask for Satchel Ives! My husband and I walked into BMW Toronto with the intention of just test driving a vehicle. At this point we had been to countless dealerships and dealt with numerous salespeople. We later learned the car wasn’t a good fit for us and while usually salespeople will push just about any other car on you, that did not happen here at. We had the privilege of working with Satchel who found a car that was a perfect fit for us. Thank you for your honesty and no-pressure demeanor. We love our new 3 series. If you are looking for a new or used BMW this is the place to go

Jim Dimovski

Dealing with Adam Wisbey was an absolute dream experience. Originally bought from Adam in 2011, did another purchase in 2013, and now again in early 2019. He's my go-to guy for all things BMW. The rest of the process with the business manager and set up coordinator went very smoothly as well. Highly recommend BMW Toronto!

mehul amin

Big thanks to Samir Umer for getting to know our needs and being able to patiently guide us and making it possible for us to get our brand new loaded X5. Samir we were very impressed by your knowledge of BMW products and your no pressure sales techniques. It was a pleasure dealing with you and we hope to many more years of relationship with you and BMW.

Gaston Pouliot

I recently purchase a pre-owned 2017 430I Gran Coupe from BMW Toronto. This was my very first big purchase over a website. BMW Toronto did a great job to advertise the listing that had all of the info and pictures of vehicle for me to make a very informed decision. I've had a very great customer experience working with Mas Kangavari. Mas is very customer focus, responsive and very pleasant to work with. I would have no hesitation at all to recommend BMW Toronto and Mas to future clients. It's people like Mas that makes the entire difference of a great customer experience and what makes BMW a great brand because of great people working for them. Thank you Mas for going above and beyond and making this for me a easy transaction.

Brendan Ho

Recently purchased a preowned vehicle from BMW Toronto. They specified that it would be ready for pick up at a specified date and time. On the pick up date they said the vehicle was not ready and I had to return the next day for pick up. I purposely took a day off work and drove from Richmond hill to find out that my vehicle was not ready to be picked up due to delayed detailing service and license plate registration. The pre-owned vehicle manager was very unprofessional dealing with this matter and almost refused to provide any sort of compensation for their mistake.

Romy

We just purchased BMW X3 at BMW Toronto. The showroom atmosphere is great but more importantly, they have caring and professional staff. Especially, Usama Khan who helped us through trade-in process and choosing a new car. He is extremely knowledgeable about the cars and he gave us an exceptional deal that was impossible to reject. Overall, I am very happy with my new car, and I highly recommend Usama Khan if you are looking to lease or to buy BMW.

GALLERY52

Best BMW service bar none in Ontario. They have fixed my certified bmw three times now after purchasing it a few weeks ago. It has not been easy to deal with this but they have made it a pleasant experience to date. A freak chance assembly issue happened recently and I visited the dealer again after a system failure on some parts but once again the staff at BMW has accommodated in every way possible. - update- i live at bayview and york mills and they wanted to drop me off at bayview and eglinton, then take the bus "boundaries", the word itself implicates failure.

Kris Rieger

I just bought a pre-owned 4 series from Satchel at BMW Toronto and I could not have asked for a better experience. From the moment we started working together he was helpful and enthusiastic. He took the time to answer all of my questions and replied quickly to multiple texts, even on his days off. Finally, as we got closer to closing the deal I mentioned that I had a really poor delivery experience at another BMW dealer the last time I bought a pre-owned car, and he went above and beyond to ensure that didn't happen again. I would recommend him again in a heartbeat.

Niko Downie

Absolutely awful experience. Visited the showroom and test drove a couple of cars. Followed up by email later the same day to clarify some details of the car we were interested in, but were completely ignored by the salesperson. Went back to the showroom myself when I was able to, only to be told that the car had been sold. This is how you treat motivated buyers, BMW? Gobsmacked. Far from the service I had expected, what a huge let down. Went up to BMW Markham instead and got some excellent service there.

Omair Hasan

Bought my X5 from here. Satisfied with the car and the service. Sameer was great to work with. (I am still waiting for my missing original mats though :). Hope to get them soon.

Gerard Daniels

Our X3 lease was coming up for expiry and we would not think of getting our next BMW anywhere else. This was our 4th BMW from the Toronto dealership and our experience was as great as ever. From a sales, delivery and service perspective everything easily exceeded our expectations. Thanks Wesley S. for continuing to deliver an exceptional client experience.

Jose Lopez

When purchasing a luxury vehicle one would expect a salespersons willingness to lesson and understand a buyer's needs, however, I did not receive the service I was expecting. The salesperson was misinformed and was of no help. She had no answers to my questions and repeatedly put me on hold to ask the same question to the general manager. I eventually asked to speak to the general manager in hopes that she would have answers to my particular questions. She, however, was NO HELP AT ALL!! She was rude, condescending, and short with answers. Having experienced superior service at other BMWs throughout North America, BMW Toronto is the worst.

sunizzil

Had an issue with the findings of the service department during regular service. Craig, the service manager was quick to reach out to me to help me resolve the issue. (Leaking Differential) The solution was for me to bring the car back in to the dealer so they can inspect it again. I have been monitoring this issue closely since and there is no leak. 2 inspections at my independent mechanics proved there was no leak. Although I appreciate the gesture that was offered by service to resolve the issue, I will NOT be bringing my vehicle back to BMW Toronto. Not all your customers are gullible sheep

Sushmit Das

Scott Shadbolt was very professional and easy to work with. He has been and continues to be very accomidating even after the purchase.

Carina Tay

Went in for a simple oil change, I have informed them that I do not have the spare key available under 4 occasions: when I booked the service; when I dropped off the car; when the service advisor asked me over text msg; an hour before I picked up the car over the phone with front desk. I arrived and key was locked inside the car... Then they told me they were working on unlocking the car, waited 15 mins and luckily I found the digital key card in my purse, when I went to the vehicle to open door — no one was working on it whatsoever

Bill Yang

I bought an X4 from here in 2015 and unfortunately it got into an accident and was totaled by the insurance, it was the other person’s fault. So in need of a new car I went back to BMW Toronto again looking to lease another BMW. Andy Ni was there to help me out and it was the best experience I have ever had in buying a car in all perspectives. He has been extremely helpful and friendly, letting me get a great deal on my car and made sure everything worked perfectly. Thank you very much and I would definitely come back again when I need a new car!

Sean Smith

I can't say enough good things about Usama Khan. He was our sales consultant and had a great knowledge of the vehicles, was genuinely passionate about the brand and was really trying to find the right vehicle for our family without being pushy. The vehicle selection and purchase process was simple and smooth. The new BMW's have a ton of great tech and Usama was awesome getting us set-up and followed up with us with YouTube links for anything we might have trouble with. Really good guy, we love our new vehicle! Thanks Usama.

Karen!

If I have a bad experience, I usually don't say anything and simply do not return back. But because I live in downtown, work a lot in downtown, the BMW Toronto dealership is the closest BMW dealership....otherwise, I would travel the distance to go to another BMW dealership. I have had so many bad experiences with this dealership including the whole leasing process of the car - take my advice and DO NOT get a BMW dash cam. Anyways, as you can see, the service team has issues with their transparency: transparency on the real wait times and they sometimes come up with "lies/incorrect information" to justify their delays. You can see in the attached photo what my messages exchanged with their service team were like. Basically, my advice is to avoid the BMW Toronto dealership if you can and go to another BMW location.....otherwise if you have to go with Toronto one for location reasons, just always remember to tag on at least one extra day on top of their estimated wait times, remember to take the initiative and follow up with their service team because you probably won't hear from them in time and they will probably use the lack of communication as a convenient reason to delay the return of your serviced vehicle. This has happened to me numerous times at this dealership and I am really tired of it. If BMW would just be more transparent, you would have a lot of happier customers.

Nicole Aggelonitis

I only have great things to say about my experience with Jennifer from BMW Toronto!! It's always refreshing to meet someone in the service industry who actually enjoys what they do and is happy to help their clients. She was super knowledgeable, but more importantly, explained things to me so I actually understood, and didn’t feel intimidated. Service like this should be recognized!

Elizabeth (Betty) Bannon

This was my first experience dealing with this Dealer and strangely enough I was buying a 2017 Jeep Wrangler Unlimited Sport. I only dealt with the front desk and one sales person. En entry the front desk person was super pleasant and friendly. She called the sales rep, Eiraj Yad and invited me to have a seat in the lounge and offered me some fruit once we were talking. Eiraj Yad was a delight to work with once he got the hang of my "senior" sense of humour (I'm not too shy). I'm from at least 2 hours out of Toronto so his communication via e-mail was essential. All my questions were answered and he even gave me a follow up e-mail to see if I had any questions about the vehicle after I picked it up. We also spoke on the phone during the process when it just wasn't practical to use e-mail. I would recommend buying from Eiraj anytime. A very nice, professional, young man. The people I dealt with get a 5 star but I graded the company 4 star as the vehicle did not have a full tank of gas when I picked it up; unlike any other dealer that I've dealt with.

Marla Majewski

My experience buying my 2018 M5 was amazing. Shawn Lalani is the best salesman I have dealt with on a car purchase period. My purchase was a little more involved in that I wanted to do a European delivery with my son. Shawn did all the extra leg work to make this experience flawless. He organized a factory tour and tour of the Welt facility and all the associated logistics in Germany. He also put on numerous personal touches. Dropping by my house with paperwork so I didn't have to stop by the dealership and picking me up personally from my place of work to take final delivery of the vehicle in Toronto. If that wasn't enough the European plate went missing during the shipment to Canada and my son wanted it as a souvenir. Shawn went above and beyond by ordering a replica with the exact plate number at no charge to us. I would HIGHLY recommend Shawn to anyone looking to buy a BMW. He is extremely responsive and truly cares about the level of client service his clients receive. I couldn't imagine buying a BMW from anyone else. Well done Shawn!!!

Parmida E

I never thought I’d get a bmw but now I can’t even sit behind another car. I bought my first custom car from Samir and he made the whole process very seamless. Kept me updated on the status of my car every week. His videos on youtube are also very informative specially for a first time bmw owner!

Andy Glavac

Once again a great experience with BMW Toronto . Right from the test drive to the delivery . Justin Lacey was very helpful and attentive to what we were looking for . Business adviser Conrad Trapler made the paperwork easy . This is our 7th. BMW/Mini from The Quinn Group . Excellent sales and service . We are customers for life .

Harsh Walia

Came in to buy a lug stud which was advertised on their website for $8.50 each but when I bought it in person they raised the price to $12.75, when I asked reason why is it so, the person at the parts desk was extremely rude and asked me if I wanted the part or not without providing any good reason. Also if you try to check out through their website it gives an error. For me it was not a huge difference as I was only buying 4 lug studs but I bet they do it for all parts, be careful when buying BMW parts in person as they raise the mark up price with no good reason!

Erik Otema

My parents needed a new car to share. It was up too me to find a good car at a good price. After some fact-finding and negotiating, BMW emerged as the beautiful solution to my family. Not only is our brand new X3 beyond kick-ass excellent (my parents get in and out easily, drives like a DREAM, looks insane), but the warmth, hustle at BMW Toronto, led by Sean, Al-Hussein and Kallia was something that I haven't experienced in a long time. Old fashioned style good service. My parents needed a solution, and to be well looked-after. We were well looked after, we were made to feel important (our business mattered), and BMW's team, Sean Al, and Kallia were extremely COMPETENT. Perfect score with me (and I am very difficult to please). We've owned 3 Benzes since 1987. Now we drive a BMW, and we are very happy indeed.

Raman Arora

Loved the customer service and the personal connect with them. A true BMW buying experience of highest quality and professionalism. If BMW is your choice of vehicle, please visit BMW Toronto (downtown) location and see Samir and Kashiv. They will make your buying experience memorable!

Champak Dutta

I have got my 1st car of my life (Brand New 2016 BMW X1 xDrive28i) from BMW Toronto. And in this journey won't be fulfilled without the outstanding assistance and guidance of BMW Sales Representative (Samir Umer). Samir not only helped me a lot in order to choose the correct car as per need at very good price but also he explained each and every feature of the car in detail. In short BMW and Samir are awesome.. :-) It happens once again...agin after almost 4 years...I got my new gorgeous BMW X3 2020 model. I am really exciting to get this with great deal. Also I am really pleased with BMW Toronto service in this COVID-19 situation. It was fully touch less delivery. And all credits goes to Samir Umer, Sales Representative of BMW Toronto. This is my 2nd car which I got it from him. He is always being a very good advisor and guide to select the perfect car with perfect feature. I highly recommend him if anyone is interested in BMW. Thanks Samir, for your wonderful support and guidance.

Numreen Khan

I've been to many dealerships over the past year and a half, as it's taken me some time to find the right dream car. Having said that, I've worked with many sales reps in my thorough search, and none of them came close to Satchel's incredible service. In the past, the other sales reps have put me through so much hassle, have been pushy, trying to get the sale so hard that they completely ignore what's important to their customer. From the moment I walked through the door at BMW Toronto and met with Satchel, it was a completely smooth, stress-free, and incredibly easy experience. Before I knew it, I was walking away with my new BMW X6 - and I could not be happier with this purchase. They also gave me the highest value for my trade-in (and trust me, I've shopped around). Not only was this a smooth experience, but Satchel, Al, and the team at BMW Toronto ensured I had the keys in my hand in time for my birthday. If you're looking for a new or certified pre-owned BMW - I highly recommend visiting BMW Toronto, and specifically, asking for Satchel - you will not regret the experience. Thank you so much Satchel and Al - I look forward to seeing you again in a couple of years when I'm ready for my next upgrade! Zsolt and Numreen Happy BMW Owners

Intech Inc

I recently purchased a vehicle here from Luke and the customer service was amazing pre and post sale. Very easy to talk too plus great understanding and most of all fun to work with. My next M car will be with Luke. :)

Jordan Rakhra

Great service and excellent staff at this dealership. Super professional, nothing was delayed, everything on time. Usama Khan is the salesperson that helped me - would recommend everyone considering a BMW to work with him. Top class, honest, and ensures you get the car YOU want for the right price. 10/10 and loving my new 330i! Thank you :)

Ghanshyam Maheshwari

I got assisted by Mr. Samir Umer through out my purchase and was very satisfied with his help. He made my 2016 brand new BMW X1 purchase very easy, with nothing hidden when it comes to cost. My selected BMW was getting late, so on my request he immediately found out an existing BMW in stock, holded for me and got delivered to me in mere 5 days.

Leslie grapevyn

THE PERFECT SALES EXPERIENCE! I went to BMW Toronto to check out a car I had found on the BMW website. When I arrived, I met with Scott Shadbolt and he handled things impeccably from the moment I walked into the dealership and beyond my purchase. He showed great attention to detail. He was customer-focused, fully knowledgeable, respectful, transparent, enthusiastic, clear and so helpful. A delight to deal with. I could not have asked for a better purchase experience. Thank you, Scott!

Alex Shulman

I recently purchased my first pre-owned BMW from Toronto dealership because it is one of the biggest BMW dealerships in Toronto, has plenty of inventory and offers excellent prices because of large volumes of sales. Because of the premium brand I expected high level of service but reality exceeded my expectations. Sales manager Les Bulka made all the experience a pain-less and enjoyable one. He answered all my questions regarding the vehicle's features and options and spent a lot of time with us test driving, discussing details and showing car's features. Overall experience was very positive, I am sure I've got the best car for the money.

Aleth Bruce

I was seriously considering purchasing my first BMW at BMW Toronto after my friend raved about the AMAZING sales experience encountered your dealership. That's until I witnessed how the service department handled an issue where his leather seat experience peeling after a few thousands Km. He was led to believe a warranty claim was being made by the service department on his behalf for a month and a half where in fact nothing was being done. I know I'm just one potential customer you may have had however I'm a strong believer in great customer throughout an ownership experience this includes from the service team. If others reading this have the same values I would strongly think twice in giving them your business maybe it's all about making a sale for BMW Toronto.

Arisa Goldstone

Exceptional customer service from Scott Shadbolt! Scott worked with our family every step of the way to get us into our first BMW. We couldn't be happier with the process and the car we finally landed on. Highly recommend!

Diedra Smith

I’ve bought my second vehicle with BMW Toronto and I absolutely admire the warm customer service that they offer. I would recommend anyone to BMW Toronto. Their X series are absolutely the best in performance and handling. I would like to extend my sincere appreciation and gratitude to Mas Kangavari, Mike and Mark-Glyn Williams who made my experience in buying my second car absolutely amazing. Thanks a million and keep up the amazing team work.

Mr. Virk

Sales person are very nice. But receptionist is rude (races) lady.

christopher watson

Usama Khan is the most important reason I bought a new x3 at BMW Toronto. The facility is first class and many persons support the varied products and services available. Beautiful cars are presented in pristine condition and every customer comfort is provided to make the experience a total BMW vision. Usama and I met on the floor. He introduced himself and over the next two weeks his attention to detail, listening skills, consideration for alternatives and quiet determination resulting in a very satisfactory purchase. Usama's integrity, professionalism and respectful consideration is his hallmark and I recommend him highly.

Bryen Daly

I gave three stars as I understand there is a new manager and things are changing. I bought my first beemer there and I was not impressed with anything about the experience.

Jonathan Goldberg

I had a great experience at BMW Toronto purchasing my first BMW. My sales consultant, Chanelle Gonthier, was very knowledgeable, professional and a true pleasure to work with. I honestly felt like I was dealing with a friend - I enjoyed the experience and I felt that Chanelle had my best interests in mind. She was also very patient as I test drove a few different models and reviewed payment information and options on each. Once we decided on a model there was limited inventory in Canada in the options/trim that I wanted but Chanelle spent a lot of time for me looking into what was available and securing the perfect option. Thank you Chanelle! If you're looking for a great vehicle then you already know to look into a BMW, but I also highly recommend you do so at BMW Toronto. You will not be disappointed.

Nish

Recently visited here while looking for a new vehicle purchase. I hadn't been here since the last major renovation that was performed and wow...what an upgrade this location has been through. The vehicle delivery area has been vastly improved and it provides the customer with plenty of room and space to view their vehicle prior to accepting delivery of it. The pre-owned department has also been vastly reshaped/increased and as such, the variety of the stock has already improved dramatically (btw, if you're looking for a pre-owned BMW, go see Mas at BMW Toronto). However, the largest/greatest improvement has been to the new car section. Overall, friendly, courteous, knowledgeable staff, great selection, and an awesome location.

SHU X

Picked up my BMW X5 last year December. The sales rep Wilbur was really helpful, he’s such a BMW ambassador. However, month after the X5 delivered, i found out the cover for the keyhole on the door handle was missing, the cover for car seat seatbelt was missing . One years later, I found out that there should be a digital key card comes with the X5 to lock/unlock the door ,which I didn’t even know my X5 has that feature until I talked to a service rep at Richmond hill service centre last week. I’ve tried to get in hold with BMW Toronto about this matter. The reply that i got from BMW Toronto was that “on their record, the key card had been given to me on the delivery date” I’ve explained that I never had that key card and most funny thing is I didn’t even know that feature. No one has mentioned to me ever. Anyway I can afford to buy that key card on my own cost. No big deal. But definitely won’t come back to this dealership again. PS, i just love the way you reply my review. would you mind if i ASK to come in to your dealer and SEE your record says Iv received these feature upon delivery with my name on it ? you have my number, call me anytime

Tarun

Eiraj from BMW Toronto helped with the purchase of my very first car. He had great customer service skills and made us feel very welcome and answered all questions we had and was very professional and approachable. There were some issues with the car he guaranteed would get fixed which didn't, but actively rectified it and will get it done. Thanks Eiraj!!

Mark Alex

Best Car buying experience ever - I just purchased a new BMW from Ahmed Mourad. I don't think I have ever had better service out of the 12+ BMW's I've purchased over the years from various BMW dealerships throughout the GTA. This was by far, my best car buying experience in the history of my many car purchases. Ahmed is a pleasure to work with. Honest advice, knowledgeable, attentive, always available to answer any questions & concerns, and very fair when it comes to getting the best prices in the GTA. No need to shop around. He truly works hard for all of his clients. The difference I have really noticed is the incredible after sales support he offers. It's second to none in my opinion. I was in the automotive marketing business many years ago, so my contacts and networking span all over Canada. In my opinion, he is the absolute BEST sales executive in the car business today. Give him an honest chance when buying your next vehicle, and I promise you, you'll become a happy customer for life. I would also like to mention how equally amazing Patience (BMW Toronto business manager) was with all the extras and final details & paperwork. Taking her time to explain every detail of the amazing extended warranty, and protection plans I purchased. A sincere Thank You to you Ahmed, Patience, and the entire team at BMW Toronto for earning my business for life. - Mark P.

Ian Charlebois

I got to deal with Adam from Motorrad and he was awesome! Timely responses to all inquiries and delivered on a bike with everything I needed in under 3 weeks. Amazing to say the least - thanks Adam ... all the way from Ottawa! Happy riding to you on your KM journey this year.

Paula Bocka

I would like to first start off by saying that my experience at BMW Toronto was amazing. I was in the market for a X3. My family and I dealt with Owen Gong who was very easy going and patient; he was upfront about the Pros and Cons of the choices we wanted—pretty much to ensure we got the best bang for our buck and what he can do for us to get the best price and any savings for us. Owen was honestly the best, he even took time out of his day to FaceTime me to show me my brand new car and how beautiful it looked. If you are looking for a BMW, I highly recommend going to BMW Toronto and asking for Owen Gong, You won’t regret it.

Glenn Bell

We purchased a CPO BMW from Satchel Ives here at the beginning of June. Great service! Satchel has great product knowledge, and a very relaxed, low-pressure approach to selling. He made sure the car we selected was the right one for our needs. He followed up by calling us a few days after we picked up the car to see how we liked the car, and if we had any questions. Highly recommended.

kourtney penfound

To be honest, I have owned or had a BMW since I was child. In the last 10 years, I have watched as the customer service and quality of the BMW brand has significantly decreased, year over year. After my last lease was up, I vowed to never get another BMW again. However, after meeting Wilbur (FANTASTIC SALES REP!) We opted to get another M series BMW. Wilbur was great, he made it easy for us to want another BMW. Once the purchase was made, thats when service went downhill. We had issues with the electronics in our vehicle since day 1. Everything from Seat-belt malfunction warning, to faulty collision warnings-resulting in our cruise control not working properly since we purchased the vehicle. Imagine spending 20k+ on a vehicle each year, and not having cruise control?? I could spend a quarter of that and have functioning electronics, remote start, nav, a working seat-belt, etc. Moreover, the fact they tried to 1) make us pay for diagnostics to be done on a brand new vehicle, and 2) informed us that obviously this was caused by something we've done to the vehicle... is ludicrous. After a lengthy fight with the Service Manager (who was very rude and ignorant), we opted to come pickup the vehicle without any work being done. To our surprise when we arrived, the vehicle was neither washed or cleaned on the inside.... again something that 2 other dealerships we've used in the past have ALWAYS done. Not a full detail, but a quick tidy and wash. Anyways, we are now escalating the issue, and will never get a BMW AGAIN! Or use BMW Toronto for their services. There are other fantastic brands with much better quality, and service you come to expect from higher end luxury car companies.

Eric Johanssen

This is the second time I've come for a service appointment and the WiFi is not working. The other time I was here, I took a shuttle home, so I have never actually had working WiFi here. Both times I was told that the "IT Person" would look into the issue and both times, I was forced to tether data from my phone (as I am now doing whilst writing this review). Really strong, reliable WiFi is essential for anyone looking to maximize their productivity while waiting for their vehicle to be serviced. A dealership for a premium brand like BMW should really have the best WiFi out there because bad/no WiFi does reflect poorly on the brand and the dealership. It's unfortunate, because this really puts a damper on the overall experience. I found the service consultants to be very nice and helpful, and it's frustrating to see that negated by something so silly as not having WiFi.

Winston Ho

I've purchased two cars here. My sister also purchased here and my father leased a car from here as well. The buying experience we pretty good. Friendly and knowledgeable staff. Service is another story. A few times I've come in for routine oil changes or tire changes. I've specifically told them I needed my car for the next day which they said wasn't a problem. On two occasions they didn't have my car ready and didn't even bother calling to tell me to let me know. Very disappointing.

Mohsen Vaseghi

This is my experience from 2 years ago: The Sales people I dealt with were dishonest, promising a quick delivery which was missed by a week, quick and free 1st service (which was neither quick (5hrs) nor free (~$300)), sloppy work on the paper work (3 incorrect spelling of my name on multiple documents). And they were pushing me to get their outdated gear. They were also not responsive to my questions after the deal was signed.

Shalini Duggal

Working with our sales consultant Usama Khan my husband and I experienced the best car purchase experience in our history of purchasing cars. Usama was knowledgeable, and was patient. He took us through each and every step and answered all of our questions. He never rushed us and always made sure we were satisfied with the answers before moving to the next step. He asked great questions and ensured that my husbands new car was truly the one he was looking for. The sales process was amazing but the delivery was outstanding. Usama greeted us and walked us through everything and it was the best experience we have had to date. The dealership was spotless, and every person we spoke to was customer driven. Seriously, it was the best. My next car will be purchased from Usama and it will be with BMW Toronto.

Aisling Forkan

I can't say enough about how amazing Adam Wisbey (and team) is at BMW Toronto. Truly one of the best customer service experiences I've ever had from start to finish - they completely blew away the competition. Adam made it seem as if he had all the time in the world to answer all my questions and make sure I was happy and comfortable with my decision. I would HIGHLY recommend going in and seeing the team when you're in the market for a new vehicle.

Joe P

Have had the pleasure of buying 2 vehicles from this dealership already. I live in North York, plenty of dealerships around me here but I keep returning to BMW Toronto for a few reasons, the people are great, very professional, knowledgeable and have great pride in what they do. I've just picked up my 2017 BMW M2 about 3 weeks ago, what a car!! Enrico was the salesperson, he was there for me whenever I needed him and made my wait a little more bearable by keeping me up-to-date and informed on every stage of the delivery process. His enthusiasm is addictive and product knowledge is unsurpassed, I strongly recommend him to anyone shopping for a BMW. Also, a special thanks to Louie the sales manager, great guy and a class act all the way. Keep up the great work guys!!

Eric Percival

Great experience purchasing a car with assistance from Scott Shadbolt! Very transparent and knowledgeable. Would recommend speaking to Scott if looking to buy a BMW.

p l

I had the absolute best car buying experience! Thank you so much to Adrien for walking us through it. Adrien, we really appreciate all your hard work and the time you spent with us.

Lovina T Evans

Yesterday I had my first experience with a sales person at BMW as well as my first experience with a female sales person - needless to say it was a great experience. Buying cars can be very intimidating - especially when you do not know a lot about cars! However Malihah made the whole process great- she is very thorough in her explanation and shares a wealth of knowledge. Although I have not decided on what my next vehicle will be - I highly recommend connecting with this professional. Great experience overall!

Tweaks Performance

I dropped off a BMW X5 diesel for a client to deal with a "no start" which was covered under recalls which were outstanding. Our service advisor was Hal Greenson. He was very professional and stayed in contact with us both by phone and text messages. I've dealt with many dealers over the years and this was a breath of fresh air. Thanks again Hal and the team

Krysten F

BMW was my second stop after stopping in at the MB dealership on Dundas. Unfortunately my experience with BMW was not as positive. I wasn’t sure if I wanted something new or used but was directed to the third floor to see s sales person. The third floor was cold and impersonal and my salesperson was very nice and curteous but he didn’t exactly sell me on the two 3 series I test drove. The cars were beautiful and I appreciated the time to test them out, but with an offer of $100, when I had an offer of $1000 from MB, on my trade in, no warranty included and finance rates double what Mercedes offered me, I found little incentive to persue the purchase. It was made clear to me that there was no room to negotiate on the car either. If the concierge at the front had any sense, they would have had a new car sales person come see me first as I ended up buying a 2018 MB, where the sales guy actually ran through all the numbers with me and what my options were for the 2018 and 2014 model. I felt like my business wasn’t important to BMW and I walked out without exploring all my options with them but was armed with the info i needed from their main competitor.

Andrew G

I have had bad experience dealing with the parts department at BMW Toronto on the past. So I always avoided BMW Toronto. Unfortunately they had the earliest availability for a recall service so i chose to go there.( May be there was a reason for the availability) Called to make an appointment to fix the recall. BMW Toronto gave me an appointment and upsold me on an inspection package. I took the car and left it for a whole day(That means your whole working day is gone because of manufacturer negligence). When I went to pick up the car, service manager told me the car wasn't in the original state of sale, so they wouldn't perform the recall. He said someone was tampered with the motor. But he said they went ahead and performed the inspection. I was not happy, but what can you do. I brought in the car for a recall. These crooks upsold me on something I didn't need. And ignored the government recall. I was letting it go, because I was used to the BMW Toronto stealers. But I am highly disappointed in their inspection package, and it cost me lots of headache. I've been having problems with the central locking, and I informed the adviser to take a look. When I looked at the inspection check list it said my central locking was fine. But its still not working. A week after my car wouldn't start. I was surprised. few days ago BMW Toronto inspected the vehicle,and they said it's fine, but now its down. I went and check on my receipt to see if I can request BMW emergency assistance, I noticed BMW Toronto did not activate the assistance. And BMW website says it takes 2-3 days. So I was tricked into buy something and at the end BMW Toronto neglected its customer and the government recall. It was a weekend and I had to miss my work. Next day CAA came in and informed me it was the battery needs replacing. And this is the battery BMW Toronto checked and said its at 12.4v. This is a dealership should be approached carefully for service and parts.

Jens H.

After considering an X1 for a number of years and several test drives at a few different dealerships, we were very happy with the service received from Mujtaba Hassan and finally took the plunge and purchased a certified pre-owned. The whole experience from the first visit, reviewing inventory, all the way through to delivery were great. The same goes for the few times I've had to get in touch with him since - he's very responsive. Best experience we've had at any of the many (many!) dealerships we've visited in the last couple of years while making up our minds.

Danny Yoo

Worst BMW dealership experience. I purchased a used BMW that's still under factory warranty. It was a 6-speed manual and started having issues where I can't get into first gear at a stop which is very very unsafe and dangerous especially for driving in downtown Toronto. They refuse to fix my car the first time I took it in for service as they say they can't fix anything they can't replicate on the spot. The second time I tried to get a service appointment again after my car won't get into first gear numerous times again they want me to pay $175/hr for diagnosis and pay $35 to rent a car (non bmw car) when the transmission/shifter problem is clearly a quality control issue with BMW. I think it's unfair for me to not even offered a BMW loaner car. I will not be taking my car to BMW Toronto anymore.

Pierpaolo Petrucci

I brought my e46 ZHP for a check but also because of an airbag recall, at least that is what they told me that i have to do, then there was not recall at all. They told me that they have to keep the car overnight but they kept for 4 days, once they give me the car back the hood wasn't able to open anymore without telling me anything. I just feel like they taking advantages of the client caring only about the money.

Toms lokmanis

Had a great experience working with Kieran. Very knowledgeable and was able to source an ideal car for me.

Andrea Liu

Fantastic experience buying my first car at BMW Toronto! Low pressure environment, Les was super patient with all of my questions and really knowledgeable. Highly recommend. Ask for Les Bulka if you're looking for 5-star service!

Antoine PIDOUX

I highly recommend purchasing vehicle at this dealership! Scott Shadbolt has been an exceptional sales consultant from the first to last touchpoint of our purchase of a BMW X3. He was extremely knowledgeable of all features of the vehicle, and always professional and understanding throughout the sales process.

C Breener

Purchased a certified pre-owned 328i recently from BMW Toronto. Dealt with the new salesman Mujtaba Hassan...Muj for short. I live out of town, and made my way downtown to see the car. From the moment I arrived I was treated with outstanding customer service. Muj was extremely thorough and made my experience a positive one. You would never have guessed he was new to the sales team. I highly reccomend him, and BMW Toronto for all your BMW needs. A qaulity dealership that cares about the customer experience.

Elliot Johnson

Just picked up a new 330i from BMW Toronto. Great dealership and super helpful sales service from Adam Wisbey. They've done a great job of maintaining customer service despite the challenges of the pandemic.

Chris Oliver

Working with Satchel Ives at BMW Toronto was an absolute pleasure. Thanks for helping me take that step to driving a car I absolutely LOVE. They really treat their customers right. I'll definitely return in the future for my next car. UPDATE: After owning my vehicle I spoke of above for 2 months, it was unfortunately totalled after being rear-ended on the highway. I contacted BMW Toronto and they immediately helped me get into a new vehicle that was comparable in both features and price. Satchel in sales and Konrad in the business department were excellent and I can't thank them enough for making everything so easy.

Tom Pauncz

Had a great experience at the recent loyalty event. Vehicle lease was coming to the end and with Adam Wisbey's expert help am now riding around in a brand new 2019 330i xDrive. Still a BMW Toronto customer after 28 years. Thank you Adam (and Ashley Hoffman).

Michael Boateng

I purchased a brand new 2022 BMW 3 series and Reza Heydar was the Sales Consultant that assisted me. He was extremely helpful and professional during the whole process. He made the whole experience seamless one. Thanks Reza!

Ingo Holzinger

I've tried to schedule a motorcycle service appointment for the last two months (first contact in early June). During this time, I contacted BMW Toronto 6 (!!!) times - 2 voicemail messages, 2 messages left with the sales department because the service rep was away, 2 messages through the website - without getting any response. And this is not the first time this happened. A few years ago, I also didn't receive any responses by the service rep after contacting him several times. It required a very assertive conversation with the BMW Motorrad manager to get the service rep to call me back. I don't easily write negative reviews, but the non-service received from BMW Toronto deserves to be called out. I can't remember that I've ever been completely ignored by a business like I have been by BMW Toronto Motorrad. Embarrassing and pitiful! And - reading other reviews - I'm apparently not the only one who has been ignored by the service rep. The response by BMW Toronto is false. They did not call me at the number I have given them 7 times. Yes, I contacted them one more time. And this is the only response I've received. No call. So, after I posted my latest update I finally received a call from the service rep. Almost 2 1/2 months after I initially contacted them. For a recall no less. He admitted that he hadn't called me, contradicting BMW's response here. He also explained how busy they are and that he had to return calls, work on motorcycles, and so on. Well, staffing shortages are BMW's problem, not mine. And it's his job to return call. It says as much on his outgoing voicemail message. So, perhaps BMW Toronto needs to rethink how it approaches HR, staffing and training. After 10+ years going to BMW Toronto, I won't be going back. Hopefully the final update: It took a 3-minute call with Maranello BMW Motorrad to book a service appointment for next Monday. BMW Toronto was not able to offer me an appointment before the end of October (2 1/2 months away).

Adrian DeCunha

Terrible buying experience with BMW Toronto. I willingly paid a premium of ~$2.5k for a pre-owned 2013 Altima SL (in late 2015) as compared to similar vehicles at smaller dealerships because I wanted a quality vehicle that would give me no hassles. Within a week (!!) the oil change light came on and the Nissan dealership where I got the oil change done said that the engine and cabin filters needed to be replaced as well and that a tire had a leak!!! As well, the rotors were visibly rusted - something that I should have noticed when I took delivery of the car but did not given my high expectations from BMW Toronto. When I called my salesperson about the many issues with the car, he said, "Well, it passed safety". Right. That's what I paid the extra $2.5 for. When he sensed that I wasn't impressed with his response, he offered me a complete detailing. This had zero value at the time because the car was in a great condition as I'd only got it only a week earlier (to be fair, they had done an excellent detailing job at the time of delivery). In any case, I would not expect an offer than seeks to rectify poor value and service to expire, especially when it is something as modest as a detailing job. Yet, when I called recently to take up on this offer, the salesperson effectively denied making the offer (which I have in writing) and then stopped answering my emails. I was then turned me over to another salesperson and then again to the Pre-Owned Sales Manager...who indulged me with a call that he made clear was simply a formality because of my persistence. He did not seem keen to make good on their written offer but eventually reluctantly agreed to do so - probably because I said I wouldn't waste a Saturday morning driving to BMW Toronto and that I just wanted him to acknowledge that BMW Toronto was in fact reneging on a written promise. He agreed to send me an email confirming this. That was 4 weeks ago and his email is yet to arrive. Suffice to say that the individuals with whom I had the displeasure of dealing need a refresher course on the basics of customer service. This was a complete waste of my time and I would advise you to stay away from this dealership unless you want a first-hand experience in a really poor customer experience.

Gary Z

Purchased a 2011 Subaru Impreza STi from here. My salesperson was Ambross and he was very transparent with the vehicle. Full disclosure with a vehicle they don't specialize in. I walked in there expecting to be treated poorly since I was not looking for a BMW and from experience with another BMW dealership. Ambross and the rest of the staff was very nice and welcoming so it changed my perception with BMW. I brought a friend with me and even he felt like this was a much friendly environment than other dealerships. Konrad the business manager made my credit approval simple. He asked for minimal information and I was approved the same afternoon/evening. Definitely would recommend buying a vehicle, New or pre-owned, at this dealership.

Oliver Plante

I went to Downtown BMW to sell my 2014 750i. I tried Parkview and they gave me an exceptionally low, almost offensive offer. I met Michael Kucyi from Downtown BMW and he was excellent; professional and friendly. He offered me a very fair deal on the car and the process was smooth and trouble free. When I am looking to buy a car next, I will check in with Michael.

Reza Rahmanian

I have a story of my experience with financial department of this dealership. We have transferred lease of our 2018 X3 on July 20th of 2020 for cost of 1700$ for administration fee. Bu onn August 6th of 2020 monthly payment has been taken from my account, I have contacted the person who did our transfer. His first response was "I told you that this transfer will take 10 business day" while the money taken from my account 12 business day after transfer. His second answer was " this is not because of our dealership work and it is all on BMW finance". e said that he will send an email to BMW finance to follow. I waited for a week and nothing happened. So I called BMW finance myself. BMW finance response was " the dealer did not send new Lessie account information and that is why this transfer did not happened. The dealership need to send account information and a request to return money to my account and take the money from Lessie account". After contacting multiple time between dealership and BMW finance finally the transfer has done on August 13th. But now I am at middle of another communication to get my money back. This is really shameful that I have to communication this many time after paying administration fee. Without my following nothing is happening. Nobody care. I like to add that from the beginning of getting this car until transferring the lease every single interaction I had with BMW for any reason was painful. The car was breaking every 2 months. And despite my communication with BMW customer service, they were not accepting any responsibility about quality of the car. beside a personal reason I would say that, bad costumer service and bad car quality were my first reason for transferring the car. Anyway I did left review wherever I could and I will continue to tell my friends about BMW experience. I hope this will help to remain BMW accountable. BMW, I was fan before.

Patrick Bateman

My issue is them not offering loaner vehicles. I have gotten loaner vehicles from the Jaguar dealership down the street and from the Mercedes dealership down from too. They say that they only give loaners to BMW's bought at that exact …

Summer Guan

Unprofessional Technicians, Worst Costumer Service I have ever experienced! We got a tire alert while driving on 404 so my husband took the car to BMW Toronto the second day to get the problem fixed. After inspection he was told that "tires are completely fine", the alert we got was due to the low pressure of the tires caused by "Driving too fast". We were only driving for at most 120KM/h, and we don't think this would be considered "too fast" for a 2016 BMW X3 with a mileage of only 30K. So he asked them to double check but they insisted the tries are okay and there's nothing to worry about. So my husband left and came to pick me up from work. While we were driving home, it started to get really bumpy but there was no alert at all regarding the tires. Since we were about to go on highway 404, we decided to stop by the side of the road and check even though NO alert was generated. One of our back tire was completely flat. This was a very scary experience for us thinking this could happen while we are driving 120km/hr on highway and this could get us injured or even killed!! He had to take our car to BMW Toronto again the second day and get this tired replaced. He asked why the issue was not discovered yesterday and was simply ignored. However, i received a phone call telling me the inside of two of our tires were worn and the tire insurance we purchased wouldn't be covering this issue. We will need to pay $1500 to get the two tires replaced because our tire insurance would cover the inside worn of the tires only to a certain level. We just had our service done at BMW Toronto about 3 months ago, and no one has ever warned us regarding this issue. Even until yesterday we were still told our tires are fine. The guy named John on the phone told me it should be the car owner's responsibility of getting these issues checked. After I explained to him we are not professional car technicians, he told me "this is the thing that you should know before you buy a car". How rude is that!? --------- Updates: Got in touch with their Service Managers Kim Bloskie and Mark Glyn-Williams, according to them their technician was doing everything correctly by following their process. What happened to us was just "very unfortunate" and there's nothing they can do to avoid this accident. We were lucky this didn't happen after we went on Hwy otherwise we might both end up in hospital! Below are answers given regarding my questions: Q1: Why we were told our tire was good after the inspection even tho the inside of the tires are about to break? Why the issue was never identified before? When a car comes in with a tire problem, they would only take it to the "drive thru" and inspect only the outside of the tires, if no issues are found, they would assume they are good and reset the car. Q2: Why no alert for our flat tire? Once reset, it will take 40km for the car to gather tire data, if any thing happens with 40km, it will be ignored. Since we got the flat tire only 1hr after we left the store (<40km), no alert was generated. Q3: All four tires are BWO Run-flat tire that supposed to retain their shape and last 80 km at 80 km/h, but in our case, it completely lost its shape. The inside of tire completely break apart so it could not retain their shape at all. Q4: Why is our tire insurance not covering when we were told it has 100% coverage on rim & tires? The sales person may not mentioned the exceptions but it's you responsibilities to read all the terms before signing it. ------ I still ends up paying $1500 to get our car fixed there since the tires were not in a drive-able position. The Service Manger told me the tires will be fixed the second day and someone will contact me to arrange the shuttle. It has been almost two weeks now, heard nothing from them. I called, left a message, no replies yet. ------- Be careful of the "exceptions" and the "false advertising" regarding their Run-flat tires and warranties. This will be my last visit too BMO Toronto and possibly last BMO i would purchase due to the safety concerns.

Jo Go

I I have been to the Sunlight Park dealership many times because it is close to where where I live in downtown Toronto. I prefer Parkview BMW, but it’s out of the way. Anyhoo, This time I’m prompted to leave a review. I took my BMW in recently for 3 recall items to be fixed, and another minor issue. The good: Everything was fixed properly and ready the next day. I remained in contact with Richard via text, and the billing process and payment easy. The bad: Post Covid, I guess they fired the guys who drive the shuttles. They no longer offered shuttle service so you had to find your way home, and to get there. They didn’t even offer a taxi chit, coffee, or a BMW trinket for your inconvenience. Richard said he would have my car washed. That’s something they use to do. When I went to get my car the next day, it was just as dirty as ever. My FOB and invoice was in the glove compartment, so I drove my contactless experienced car to my regular guy to get washed and detailed. When asked, Richard had no answer as to why the car wasn’t washed, and just as importantly why someone else’s invoice with all their information was in my glove compartment. He had sent mine via email, yet he still asked me if I had gotten my invoice and FOB. Dude, how else did I know what to pay, and why would I drive off without my original FOB? I had to ask him what he was smoking, because he was not referencing our conversation with HIS instructions from the previous day. Customer service is so very important these days and if you are not willing to take an interest in your customers and do the little things that matter then you won’t get repeat business. Everyone needs (repeat) business these days. So treat your customers like gold., because you need us. But do we really want you, or would we rather give our hard earned money to some other business that actually cares?!

Wilfred Liu (HeyYoWL)

After driving Toyota, Mazda, Lexus and Acura over the years, I thought I would give BMW a try after the great experience I had in an X5 recently and various positive comments from friends and family. To that end I recently bought my first BMW, a CPO 2013 328i xDrive from Scott Shadbolt 2 weeks ago. From the beginning it was nothing but a great buying experience all around. Scott was professional, friendly and informative throughout the process with my wife and I (and later my dad when he came with us for the pickup and had endless questions). I never felt pressured into a sale with scare tactics, which I very much appreciate after being to a number of car dealerships. Although the dealership is not the closest dealership to me, I would definitely come back in the future for another purchase with Scott after my first-rate experience here this time.. hopefully a new Estoril Blue with M Sport package next time!

Joseph Puntillo

Terrible sales service from the used car manager. I went to visit them twice from the west end of Toronto and made an offer on a car. I stipulated that I needed to have the car checked by my mechanic given the fact that the car was being sold "as is". I also tried to get a lower price (naturally) and even followed the suggestions of the sales representative (who was wonderful BTW). This being a Saturday afternoon during the long weekend. there was no other customers in the used car showroom, and yet the manager made us wait 30 minutes before he considered the offer. He flatly turned it down and actually came back with no conciliation, rather his terms were dismissive of me. Well I left upset after spending gas and time in Toronto traffic try to get this car. Although, the vehicle in question was priced very cheaply (this was a car for my son BTW), it still does not mean that he can act is such a pompous and arrogant way. I actually felt bad for the salesman. Anyway, I will never step foot into there location again

Wil Y

I've been with BMW Toronto for 10 years now and recently purchased my 4th BMW with Reza. By far the best experience (considering Covid) so far. Reza was informative, not pushy, willing to let us go for a test drive by ourselves. He threw in so many extras that we really felt taken care of and appreciated as long term customers. Looking forward to coming back for a detail and potentially my 5th BMW down the road!

Bogdan Ignatov

I had a great buying experience with Scott Shadbolt! After 3 month searching for our next vehicle I found this amazing 2017 BMW X5 35d CPO,no pressure test drive,easy,smooth paperwork preparation,Scott’s professionalism was felt in every step of the way.Every small flaw was corrected,serious approach.Few days after the purchase I noticed that trunk privacy curtain was missing,sent Scott the email and I picked it up the following day. I highly recommend Scott Shadbolt if you ever decide to make a purchase from the biggest BMW dealership in Canada.

wei xu

Bought my X3M40i from Kevin Liu last month. Aside from great sales experience, their whole professional staff team provides great help and services along your purchase process to the delivery. Overall, I will buy BMW car from here again if time goes back, and highly recommend to my friends and family. Thank you Bmw Toronto.

Tuncher Ferad

I went to BMW TO yesterday to look at X2 model and potentially buy it the same day. I was assigned to a new guy who started at BMW 6 months ago (name of the person: Kent). All started really well, he did his job asking me "what would make me happy" in terms of colour and features. I said, I am fixed on budget and colours did not matter as long as we fit in to the budget. I've made my own research and I was ready with bunch of questions. We took the x2 for a test drive and I did like how the car was handling the road. When we sat down and start talking offers, I keep getting push towards premium packages - which I don't really wanted. All I wanted is to have a car (base model ) with car play on it. However, Kent continued to push towards premium packages and keep saying that he is doing me a great deal of discount. But hearing I am getting discount but never actually understand what the discount was - did pissed me off. In the end I wasn't sure if he is looking at my interest at all and I said - I won't do purchase today and I have to rethink. I asked for the rebate and he said there is no such thing but on BMW website - there is clearly rebate indicated when you calculate the price. What I don't understand is the following: How come a premium brand like BMW never educate their sales guys to look after their client interest - in the end the business exist because of loyal people like us who own and drive BMWs. At the end Kent said, if you are going to buy today - I am willing to do you an offer for X1. I said, I would love to get an offer and compare the prices but not sure if I will be buying today. And his reply was: " If you want to buy it tomorrow, come tomorrow and we can discuss and do an offer". For the love of god kid, go lear some soft skills. And BMW - you guys offer an outstanding cars but I can't say the same for your service. Best of luck! I am going to check other brands. And for the community manager who replies back with a same feedback, please do not waist your time replaying. If you really want to hear me out - you have my contacts on your database.

Jo Jo

This is the 4th Bmw I’ve purchased and ADRIAN IS THE BESTTTTTT car salesmen I’ve ever dealt with!!! I’m sooo excited to pick up my Z4 convertible this week. He seriously went above and beyond and I appreciate everything he did so much! If you’re looking for the top notch service and best deal you need to go and ask for ADRIAN! This is also my favourite location of the bmw dealerships I’ve been to for both purchasing, and servicing the car. Highly recommend.

Marc Bissell

I have been a BMW Toronto Customer since 2002. Have always had great sales and service experience. Last Friday is great example of why I always go back to BMW Toronto. We were scheduled for a family camping trip leaving Saturday morning. Friday mid-morning, a service light came on. Service told us to bring in the car and after a quick inspection determined that there was a computer issue and they did not feel comfortable with us taking a long ride. Being Friday afternoon at 4pm with no larger loaner cars left, they offered us a new 2016 X5 which they use as their customer shuttle. Can't say enough about Josh, Mark and the entire service team.

Azmol Miah

Recently my wife and I bought a bmw. We went to many different dealership and wasn't give it a thought until we came to BMW Toronto. Everyone greeted us with smile. Mujtaba (Mush) Hassan was our sales representative and he did an excellent job on explaining about the cars. We ended up buying and we love it.

Sulaiman Safdar

Almost always good service but you really need to book in advance, and I mean way in advance. Like at least 2 weeks, even for an oil change. They're really pricey but of course, you're talking bimmer here. They need improvement on professionalism of their shuttle drivers, in terms of their etiquette to dress, talk, and driving style. BMW shuttle shouldn't feel like another city cab or an uber ride.

Spiro

I had a great experience with BMW Toronto. After doing some research on pre-owned bmw 3 series with Xdrive, I narrowed down my search to a to a few good examples from the BMW Toronto inventory. As such, I went into the dealership to simply test drive a few of my top picks, nothing else. While in the pre-owned section, I met a very knowledgeable and friendly salesman, Satchel Ives. It should be mentioned that prior to this day I had never test-driven a BMW and as such I did not know what to expect. However, Satchel quickly built a rapport and made for a relaxed and pleasant experience. We test drove one of my top picks that I found in the pre-owned inventory on bmwtoronto.ca. However, it did not have all the features I was looking for. I then went through my list of other top picks. Satchel was upfront about a couple vehicles I was looking at in terms of having been having been in an accident or over the km range I was looking at (this is why I went directly to BMW Toronto in the fist place as I knew they have extensive vehicle history information, not to mention their certified pre-owned program). At this point it seemed as though I was out of options and was ready to call it a day but Satchel quickly identified a great example of a certified pre-owned 3 series with Xdrive that I was sure to like. It had all the features I was looking for with low KMs and kept within budget. Although I was not sold on the colour (silver to me seemed a bit too classic to me at first), I was reminded that all the boxes were ticked and was given the opportunity to compare the car in person to my first pick. After some intense deliberation, I decided to take the plunge and go for it given that I was informed that there was a fall sales event ending that day with super low financing available. Satchel did an excellent job in knowing his product and identifying my needs. I was not sold at first. This was going to be my second car after driving around a beater car prior to. I had no expectations of purchasing a BMW that day and was really hesitant at first. However, Satchel helped me deliberate without a sales-ey vibe. He was confident in his product and at the end of the day I was glad to give him my business because I had found exactly what I was looking for with his help. He made the process seamless and simple. He definitely exceeded my expectations. I highly recommend BMW Toronto. If you are looking for a pre-owned vehicle, their staff is top notch. I would definitely stick to their certified pre-owned inventory and I definitely recommend speaking to Satchel Ives!

David Cooper

Motorrad: I bought my new motorcycle from this dealership. The sales experience was frictionless, and the sales rep (Adam) wants you to get the right motorcycle for your needs. Adam also has hundreds of adventures and a wealth of riding knowledge to share. My first experience with the service department was also very good. The dealership is kind of a tourist attraction, as it is arranged in a multi-storey building, with each floor dedicated to something. It was a long trip for me to do business here but I am glad that I did.

Boris Motskin

I've owned a number of BMWs over the years, and visited numerous dealerships for service for convenience reasons. But it wasn't until I went to BMW Toronto that I experienced first hand why they stand out from the crowd. Great sales representatives and excellent service staff, willing to do that extra bit to make your day. Special thanks to my Sale Rep, Michael Kucyi, who I still call 2 years after my purchase with questions.

Hasaan Butt

Had an amazing experience with Satchel Ives at BMW Toronto! We started our car hunt journey a couple of months back as absolute newbies in the market and were looking at CPOs across the 3 main german brands. We had one of the best experiences with Satchel at BMW Toronto, who helped us in our selection process by understanding our priorities and making us experience a couple of different models before we landed on the one we loved (a 2016 M sport 535i). Loving the ultimate driving machine so far!

Geoff P

Have mixed experiences at this dealership. For the most part it is decent service: the manager Michelle has been great, a couple of salespeople (Ahmed M) have been great here in the past. My last servicing experience was not good. Richard T who was the Service Advisor was terrific in taking note of issues I had and following up on them; the problem was, the needed to stay overnight and would be ready the following day 5-6 PM. That's okay. The Service Advisor who took over for Richard was Aaron and Aaron did not do his job with following up at all. He did not call us when our car was ready - we had to re-arrange plans that day to accommodate this. Aaron (and all the Service Reps) ought to follow up right away when a car is done servicing and ready for pick up, especially when the quoted time for completed servicing is close to the dealership closing time. It is simple things like this that are very frustrating and can easily be prevented if people just did their job

Bart Egnal

Our experience with Samir Umer was so professional and positive that even though we ended up going with a different vehicle I wanted to post a review of his great service. His positive attitude, transparency through the buying experience and overall approach made him a class act whom I'd recommend as your first call if you are in the market for a BMW.

Maryam Mahmoudi

I loved the service. I loved the special treatment. I loved working with Luke Cooper. He was an outstanding customer service and sales person very professional and very knowledgeable. He explained everything with so much patience. Mike was a great and professional business manager too he gave us a great deal on winter tires and even he STORED them for free …

Aly

Being part of the automobile industry for more than a decade helped me to recognize the greatest BMW showroom. Not only that but it also provided me with the perfect timing when to purchase a new car for better deal. My experience at BMW Toronto was wonderful experience because of the quality of the brand and because the sales consultant, Dominique Girouard exceeded my expectation. Exceeding a client's expectation in the service industry means quality service. Thank you BMW for hiring such great, kind and welcoming staff.

D'ENFORCAS

Great parts experience. I Just purchased an X5 from another dealer. On my way to Blue Mountain this weekend, I stopped in at BMW Toronto to purchase an I pad holder for the trip. The young lady behind the counter asked the Parts Manager to help fit it to the head rest. They noticed that vehicle was filled to capacity with our luggage. He recommended a roof box for the trip. He noticed my uncertainty about the purchase, so he gave me the option to rent it for the weekend. The assistant parts manager, and parts manager fit the box to my truck free of charge. I returned to the dealership on Monday to purchase the very useful box. My 76 year old mother and kids had a great road trip north. Good job Toronto!

Tony Rossi

Just picked up a 535 that I purchased and the service from Jamie, my rep was excellent. I can't say the same about the Business Manager so be careful when you get to that area. However if you're looking for a pre-owned BMW, Jamie is the guy you should call.

Alan Czajkowski

Great service but the labour costs are simply outrageous. The hourly rate for labour is insane -- this needs to be tamed otherwise I will have to service my BMW vehicles elsewhere. This dealership could get a lot more business if they made their labour costs more reasonable. Also, several times I've had to call to follow-up on what the status of my car was when I was explicitly told that the dealership would follow-up with me (the agent simply forgot about me).

loveleen modi

I bought my BMW from Paul Andreana recently. It was an extremely pleasant and enjoyable experience to work with him. He was very helpful & dedicated through out the process and took the time to go through all the car features and made sure I got what I was looking for. I would really recommend you ask for Paul when buying your BMW.

Mandeep Singh

It was a great experience of buying our first X3 M40i from BMW Toronto. Scott Shadbolt was very knowledgeable and straight to the point, I like his honesty and prompt correspondence which made the purchase hassle-free. Thanks Scott.

Rif L

Picked up my second vehicle just recently from bmw Toronto. I have been dealing with Al-Hussein Moorani on both the cars and have been extremely thrilled with the service he provided. Not only did he listen to my concerns/work with me to complete the transactions but went out of his way to carry out small tasks which made everything a breeze. I will definitely be coming back to purchase future cars with the dealership because of him. Thanks Al!

Farzan Taj

I had an unforgettable experience testing and financing my first car ever at BMW Toronto. Sadra helped me throughout the entire process and made me feel confident with the details. I look forward to doing business again with Sadra.

Nicholas Griffis

We recently purchased our X3 from BMW Toronto. Probably the best experience we've had purchasing a vehicle in the past 10 years. It began with our salesman, Simon Yarwood, he was amazing to deal with, extremely knowledgeable, patient and knew exactly which was the right vehicle for us. Would recommend both BMW Toronto and Simon to anyone looking to purchase a BMW. Thank you Simon! Regards, Scott G Toronto, ON

June Liu

I have leased 3 cars from this dealership over the decade. After I returned my car in October 2020, they had the car sitting at the lot for 2 months, then send me an invoice for the amount of $1950 for the claimed damage, despite the fact I have bought an expensive return insurance through them. To make the matter worse, The business manager, Michelle, send the bill shortly after to a collection agency which phoned me numerous times a day. I am extremely disappointed at how they treat their customers and how they mishandled things. That leased car with them, comes with incredible amount of negligence and indifference. Save the aggravation, go somewhere else where people care.

Brady Hinnegan

BMW Toronto does not listen to the customer, BMW misleads and tries to upsell at every opportunity, terrible customer service. your dealership contacted me in May for service on my vehicle, I said I really don't need service, I am not driving much, I can wait because I do not like contactless service, I like to speak to my service advisor, BMW said no problem, I get to BMW Toronto, only contactless service available, so you mislead me to get me into to your service department and want to sign a paper that authorizes you to do any work on my vehicle. Shady practice. Your service manager Bryan says it is a teachable moment, verifying your dealership misleads people to make sure BMW make your $$ at all cost. I expect better service from BMW.

Stew Wolfe

Scott Shadbolt the Sales Consultant from BMW Toronto provided me with great 5 star service. I highly recommend this dealership. Love the BMW I bought - great handling and fuel efficiency. Scott and the other BMW Toronto staff were extremely professional.

Scott McEvoy Munro

*update* January 28th 2020 Had to visit this dealership again yesterday for service. After getting some less that ideal news about the repair I was honestly a bit short with the staff member I was speaking to. They still were able to expedite the service so I would not spend money needlessly on a rental. I probably did not deserve the great service I got yesterday but it was still there. This is the third BMW dealership in Toronto we have tried for service and finally we found one that treated us as well as the Acura dealership we used to go to! It was a pleasure to bring our vehicle here and will be back for future service.

guang yang

I leased my bmw from other dealership, on my lease end, i couldnot find anyone from my old bmw dealership help me return my lease. i found Felix who speak the same language, he taught me how to get lease end inspection done and all the info i need. he is very easy going, even answered my call after 10pm. after all the excellent service, my boy friend and i deciede to lease another one from Felix not my old dealership.

Sumeet Singh

I had a wonderful experience with BMW Toronto. I recently bought my BMW and the Sales Manager, Scott Shadbolt was very impressive at his job. He guided me well through the process and kept everything clear from the beginning. I was only browsing but then I decided to buy the car. BMW itself is a premium brand. I love my car. Highly recommended if you are browsing for a new car.

Heru Hatuthotep

I bough a BMW SUV X5 3.5i ,From this dealer about three months ago a beautiful Truck. So far I am very happy with the vehicle, Dealing with Scott Shadbolt just makes the whole experience , Kool . Thank you,

Jane Forbes

We purchased an off-make used vehicle from Barrington at BMW Toronto and had a great experience all-round. From the first email correspondence to the final sale we were taken care of as though we were buying a top-of-the-line on-make vehicle. I'd certainly recommend the sales and service team at BMW Toronto to anyone who's looking to buy a vehicle. Thanks for getting us into our new (to us) wheels!

Sikandar Aftab

BMW Toronto did a great job going above and beyond my expectations for a windshield replacement. My service was coordinated by Jo Wong, who was responsive and knowledgeable about the entire process with insurance and what to expect. There was initial miscommunication about my loaner car (got a Civic instead of a BMW) which they apologized for and replaced ASAP. They buffed out a scuff mark and replaced a couple of minor items without charge (actually the fault of another BMW dealership) which was a pleasant surprise. Would definitely go back.

Steven Gangbar

The service and workmanship have been consistently unreliable, shoddy, and overpriced. The motor on my driver-side window has broken four times in the last 5 years. They refuse to take responsibility and now want me to pay 35% of the cost ($500) to have the same problem fixed a fourth time. (My mechanic priced the entire repair at $750.) They don't stand behind their product or workmanship. They consistently don't return calls when the say they will and repeatedly claim you need repairs that you don't. They will tell you your car is ready to pick up and then you'll wait for an hour at the dealership. The cost of repairs is about twice what it is at a BMW-certified mechanic. Great to buy a car here. But the work is shoddy and they don't stand behind it. Once the warranty expires you will pay through the nose for faulty work.

Waqas Taimoor

From the moment I stepped into this remarkable dealership for the first time years ago and warmly welcomed by a professional gentleman Usama Khan until just yesterday when I picked up my second BMW the whole experience has been simply phenomenal. Usama Khan is a very passionate individual whom I find to be honest, entirely customer focused and knowledge bearing of all BMW products. He has been exceptional in every step along the way in making sure I don’t settle down for any other automotive brand. Whether you are an existing BMW customer or looking to get into your first ultimate driving machine, I would highly recommend seeing Usama Khan at BMW Toronto.

Daniel Abichandani

Had a great experience with Scott Shadbolt. Quite efficient and walked me through strong logic between a cabriolet and xseries based on what was pragmatic for me . I appreciated his honesty and walking me through the end to end process to set my expectations. Will come back for sure.

Arash Niknejad

I recently purchased a X1 with Samir Umer and I would say this was one of the smoothest, easiest purchases I've made. I've bought a few cars before, but this time, I didn't feel like being at a dealership with a car salesman - it felt like I was meeting with a friend that was giving me great advice on a great car. Samir was extremely kind, very thorough, but the best part of my experience was how genuine he was. He wasn't pushy at all and didn't try to force me into a specific car. He went through different options with me and gave me his advice on what to look for. For anyone looking to buy a BMW, Samir Umer at the downtown location should be your go-to guy! Nothing but great things to say about him. Samir, thank you so much for your patience and your time. We are thrilled with our BMW and won't even shop around anywhere else before checking in with you on our next purchase! Job well done.

David Hosey

Observed a friend pick up their car from service. Not really impressed unfortunately. He had warranty service done and dealership acknowledged it was a warranty claim, but couldnt get formal approval from head office because they were 'busy and didnt respond'. So the only way they would release the vehicle was to get his credit card number as collateral 'because they have been burned in the past'. Essentially saying they dont trust a long term C level executive client with a leased BMW. So strangely an internal issue within BMW gets the risk transferred to the customer through no fault of their own. Poor service in my view. Thankfully MB never has done nor suggested that to me. Guess a difference in approach and view of the customer.

Fatema Khan

BMW toronto is a great plae. I had a wonderful expereince, specially like to mention Mr. Samir Umair's service. He had been excellent all through my purchase journey. He is fabouloues, hard working, very patient and courteous. I recommend BMW Toronto to al my family and friends.

Mr. SK

Great 5* experience dealing with Samir Umer at BMW Toronto! From the first meeting up until delivery all expectations were surpassed with impeccable professionalism, kindness and efficiency. Traded in an 2017 X5M for a new 2020 X5 and the process was smooth and seamless. Covid happened right in the middle of everything but it was handled accordingly and with only a slight delay due to factory closure the car arrived as promised. Thank you BMW and thank you Samir whose excellent service made all the difference!

Mike SpecV

The sales rep. didn't know anything about the options or specs of the cars. I had to prompt them to realize the 3-series could come in a manual, that is a pretty basic thing to know. The dealer wants to force you to sign a waiver to test drive a car. I have never seen this before, nor is it reasonable to request. Your insurance and the dealers insurance is more than enough to protect them in the unlikely event of an accident. I explained this and they said they wanted me to pay for the deductible. I asked them to update the form to say that, and they refused. The "manager" said "We sell 2000 cars a year and other people sign it". So because they sell so much they don't care about customers anymore, that says a lot.

Caroline Sugarman

Just got our second car with Samir's expert assistance. in the 5 years we have been working with this dealership we have received excellent customer service not only while we were shopping but consistently throughout the leases. Can't say enough good things. Thank you Samir and BMW Toronto staff!

Hussain Ahmed

I bought a 428i from here. Mas was very helpful and took the time to address all of our concerns and answer any questions we had.

gerry tobin

BMW Toronto earned our trust and our five star rating!! We recently purchased our BMW 328i Xdrive from BMW Toronto. It's a thrill to get into your first BMW, and I can think of no better representative than Mujtaba (Mush) Hassan to help you get into yours. Mush's confident approach towards our purchase was truly more personal and genuine than any other we've experienced in the premium car industry. The BMW Toronto Finance and Service teams showed their best effort too, and our customer experience was very positive. Thank you BMW Toronto. Gerry & Betty

James F

This review is based on a recent sales experience I had at BMW Toronto. I have been a BMW customer at various dealerships going back 10 years and it has not all been positive. That changed recently and proved to me that people make the difference. While the Toronto dealership is impressive and beautifully laid out it is nothing without good people. I was fortunate to meet Usama at the Auto show in February. He is approachable, friendly, professional, patient and informative, no matter how detailed or obscure my questions were. By early May, I took delivery of my new car and Usama made the process smooth and enjoyable. I highly recommend you ask for him. Best car purchase experience I have had in 10+ years.

Krishnan Uday

The sales team here is excellent! you will realize the difference if you shop around different dealers. No pressure on you, you can relax and chose the car of your dream, they will provide every details about the car and its pros and cons. And the experience with the service team is also good so far... will definitely recommend...

Cosmin Decuseara

I would rate it lower but they don't provide an integer option. If your car isn't under warranty stay away they're a total RIP Off!I was forced to pay for my own rental in spite of the fact that my car was there for a recall. I was also quoted $2800 for a job that is costing me $1400 everywhere else. Oh and they refused to pay for defective reflectors that I've had to replace three times at my own expense.

robyn bigue

I took my car in for a (very strict) 915am appt on a Friday. My car was not touched until 4pm because they were 'busy'. As a result, they did pay for a rental for the weekend which was appreciated. When I came by that day (Friday) at 5 at their request, my associate took me to the shop and had me personally look at my car to drive home the fact it was basically not worth fixing (or that fixing it would be very expensive.).I appreciated the honestly. He gave me the weekend to decide officially to fix or just to take it home as is. I texted him on the Sunday evening that I would pick up Monday morning - no fixing needed. He insisted I come at 5pm to pick up and when I arrived I was handed an $800++ bill for the 'work' they had done! A bunch of smaller things that didn't address the real problem and were in fact pointless, not wanted and not asked for, as by their own admission the car was toast. After some serious advocating on my behalf, they knocked it down to just the initial inspection. Fine. They deducted the price of the rental. A few days later, after all this unnecessary stress - I see the rental was actually returned a day later after all that and my 'free' rental cost me $70! Prior to all this I had left a voicemail with their pre owned department. Never called me back. Needless to say my next car will not be a BMW EDITED Because I can't reply to the thread below a) I did indicate you paid for the rental if you would have actually read the review you would understand that what I was charged to 'rent' the car I shouldn't have needed in the first place was $70 less than you allotted for in your payment to me, because you returned the car late. b) Effective customer service generally doesn't result in suggesting a customer call a hotline number where anyone could answer. If you actually care about that customer you will provide a name and direct number. c) The fact you have 'no record' of my call is just further proof that your business is not functional. I left a voicemail. 100%. Not that it matters anymore. Moving on to Subaru. d) the whole smug and dismissive tone of your response pretty much sums up your approach to customer service

Jason Murray

Great experience with Scott Shadbolt from the test drive to financing to picking up the keys. He took care of everything and I’m very happy with my X1!

Peter Lomasney

We purchased a BMW 328i from BMW Toronto last week. We must recommend Satchel Ives, a very knowledgeable and professional man. His briefing prior to us motoring off was as thorough as it gets! Well done Satchel and thank you.

Mario S

I look forward to doing business with Adam Wisbey of BMW Toronto again, and again! Prior to meeting Adam my wife and I found it challenging to find informed Sales Consultants who could help us determine which vehicle would best suit our family and business needs. After meeting Adam we both agreed that BMW had the ideal options for our needs and that he was genuinely interested in helping us make the best choice. Adam took the time to help us review options that catered to our specific requirements. He reviewed the vehicles thoroughly, demonstrating his comprehensive product knowledge and passion for BMW's excellence. And when competing priorities made it challenging for us to test drive vehicles together, Adam was happy to accommodate multiple demo rides. Adam comprehensively covered the essentials and I noticed that he very naturally adjusted his communication style to address my interests (I am an engineer), my wife's needs (marketing & sales executive who travels with product and our children), and even engaged our children on the backseat highlights that made their space comfortable and practical! We are delighted with our choice as it perfectly suits our needs. Even after decades of driving some great German automobiles I must admit that I am happiest with the vehicle Adam helped us choose. BMW has done an exceptional job engineering the product line that we reviewed. The impeccable attention to detail, without compromise, impressed me. And thanks to Adam, I managed to appreciate far more than was published in online articles and reviews. He helped us understand the relevant options that BMW featured for our needs, maintained ongoing communication, and kept us abreast of sales events that he positioned as open invitations that served our best interests (as opposed to coercive draws to sell more cars...something that was not uncommon with other car dealerships). This has been a most delightful experience. I appreciate the relationship that Adam took the time to build with us and his post-sales follow-up. I feel that Adam has an authentic interest in ensuring that we are enjoying our vehicle and all of its features. I highly recommend engaging Adam Wisbey to buy your next vehicle. It has been an informative and enjoyable buying experience!

Shanzay Jahanzaeb

Super happy to pick up my first car from BMW Toronto. Yasir Rehman at BMW Toronto was very courteous and went above and beyond to make sure that my experience was memorable. If you're looking for a BMW go see Yasir Rehman at BMW Toronto.

Jacob Truman

HORRIBLE experience with this dealer and their staff both as a customer AND in a professional context. After leasing a vehicle from this dealer I decided to apply to work for them. Interview #1: eager to have me for next interview with executive mngmnt. Followup Call: says they loves my experience, offered to prep me for oncoming questions Interview #2: Went very well. My "confidant" who prepared me/asked me to interview said they loved me. Then, one of the snot nosed family members who "owns the dealer" walks in and tells me this is a "luxury dealer" and I will have a tough time making quota since dealerships are a dying breed and the location of this dealer is sub-optimal, or the way they put it a "low-foot traffic location". Then? I never heard back from them. Not once. No follow up, no feedback. Just, silence. Cheers

ali roko

Generally I write review if an enterprise provide excellent service and deserve to be praised or they are so shoddy that public should know and avoid. I bought a used 4 series on July 20/20, and here is my experience: Found the car on BMW website at 8:00 am called the dealer at 9:00 am, test drive the car at 1:pm, put the deposit at 2:00 pm, Sale associate Mas was simply the best, polite, professional,and courteous. car supposed to be certified in one week, I gave them two weeks , It had a few dings and scuffs on the bumpers and needed 3 new tires.The day of delivery I got phone call that the clear coating on newly painted bumper is peeling off and car had to be sent back to paint shop. I said Ok then. So the next delivery date was Aug 10/20. when I saw the car I noticed they did not change the tires, in fact DOT of one tire showed 2013 when car even was not made! Poor sale associate Mas apologized several times and asked his manager to come up and check himself. It was very interesting to see a BMW certified series ready to pick up with literally no tires! whoever reads this review from BMW Toronto, Do you understand the magnitude of your error? I could have picked up this so called certified car, put my kid on it, hit the highway and share the road with others! Do you see anything concerning?! I leave it up to you and your morale if any! Anyway back to story, The Manager came up and made no eye contact and started talking to sale associate for a few minutes, I noticed I better approach him since he is ignoring me, So I walked to him and told him what happened and asked him please do not waste my time and jeopardize peoples safety! all he said was OK! and walked away!? Again to whom that read this from BMW, Train your so called Manager the very basic of human courtesy like " I am sorry, It should not have happened, I'll make sure this will not happen again" long story short I eventually picked up my car on Aug 19,20. 1 month later!? Here how I rate this dealer, Sales: 5 Solid Star worked like Swiss watch. Service ZERO! cheap job. And for sure I will never ever will go back to this dealership for service, it is simply Dangerous! Follow up the original review: After a week of my posted review a gentleman name Micheal Kucyi called from dealership and introduced himself as a new manager, He acknowledged my concerns and apologized. They were a few overlooked matters (again related to service department and QC process which was non-existent at the time) that I noticed after picking up the car and he addressed them all. Micheal was polite and genuinely cared about his responsibilities. he gets five big stars as he deserves them. I will Change my rating from 0 to 4 and YES, way to go Micheal and BMW Toronto !

PETER ARM

Beware!! DON'T BUY. Purchased new X5 a month ago and now it is requiring several parts after being hit by some tire debris. I am told the wait will be up to 6 weeks. No loaner made available. BMW Canada says not their problem! Absolutely unthinkable for a vehicle costing what it does!! There are other better choices.

ivan i

Only dealt with their service department, don't know how good their sales is. Last year I bought a pair of black kidney grills for my X4 from BMW Toronto and asked the price to install. The service guy initially quoted price of 260 something dollars and booked me an appointment. Few days later when I arrived, they gave me a new price of more than 400 dollars of labor, telling me that the entire front needs to be off.... I refused the deal and went for Parkview BMW, which they cost me 160(including tax) to install. I feel being trolled...

Marc R Brazeau

We had the privilege to be very well taken care of by Adrian Tsang. He is both very knowledgeable and a personable member of their sales team. Adrian went well above and beyond, all while making me enjoy the purchasing experience. The car being a gift for my wife, was facilitated by him carefully assisting in presenting this surprise to her. She was so trilled by his disposition, had her raving over his professionalism. On top of this, being she was so impressed with him thus decided to change the SIRI feature from the standard "Hello BMW" to "Hello Adrian". We thought is was fun and a great way to remember our experience at BMW Toronto. I being in the sales world for over 30 years, really enjoyed coming across someone of his caliber. Would recommend him in a heartbeat.

Kate harrison

We just bought a new BMW 440i from BMW Toronto and could not be happier with the entire experience. Our rep Satchel Ives was absolutely lovely to deal with, honest, knowledgable and truly committed to ensuring our experience was positive from the moment we walked into the dealership. I would absolutely recommend Satchel to all of my friends and anyone looking to buy a new or used BMW.

Tim Bowen

Just leased a previously experienced 2015 X1 from BMW Toronto. Satchel Ives was terrific to work with. He was extremely responsive, listened well and ensured we were well treated and looked after at every stage of the transaction. I am thrilled with my like new X1. Thanks Satchel. You made a difference on this one.

David K

What an unbelievable customer experience from beginning to end! Ask for sales rep - Satchel, he was amazing to work with... Super classy guy, knowledgeable and provided great advice. Will only be buying BMWs from this location going forward! Thank you Satchel and team, loving my 335!!

Meg Bennett

Satchel was very knowledgeable, responsive, friendly and definitely not pushy. It was a much better experience than we anticipated as first-time purchasers. While we had an issue with our car after purchasing, he was very helpful in coordinating with BMWs repair team to try and address the issue.

Goro Zelena

I just bought a BMW i3 REX couple of weeks ago. I can only say good words about the hard-working team of professionals working at BMW Toronto, and the absolutely amazing customer service I received. I had a great experience starting from the moment I first met Usama (Sales Consultant), until a week later when I picked up the car from Rose (Product Genius). The car itself is fantastic, best I ever had. Thank, you BMW Toronto.

Aleksa Crnogorac

Went in to do a warranty recall service. Nobody told me they needed to go into my trunk to disconnected the battery (air bag had to be replaced), so I left some stuff in my trunk. When I got the car back there was two big scratches on the top of the bumper which was definitely caused by them removing the items from the trunk. I take good care myself to make sure that this does not happen and sure enough the people who are suppose to take care of my car probably did not care. I would take my car to a different dealership as I would just not trust this place to not damage my car.

Syed Siddique

I went to BMW Toronto with my brother just to pick up the car that my brother bought. Mujtaba (Mush) Hassan, BMW's star sales consultant, helped my brother get the car. I ended up getting myself a 2013 BMW 328i XDrive. Mr. Mush is again the person. There was no pressure whatsoever. It was simply a boutique experience. He hooked me and my brother up with two fantastic cars. I highly recommend this dealer and anyone looking for knowledgeable advice make sure you ask for Mush when you go there.

Jimmy Li

If you need a BMW look for Ahmed and his assistant Kristant. As a first time BMW customer, Ahmed exceded all my expectations. He did not pressure me into buying anything, he was straight forward and did not decieve me into buying the car. Instead it was his great attitude and great prices that ultimately allowed me to purchase my first BMW. All in all, if you need a BMW look for Ahmed, don't bother looking for anyone else because if you do, you are missing out on the BMW experience that Ahmed if able to provide to all of his customers.

Danny Appleby

Dealing with Satchel Ives at BMW Toronto was an absolute pleasure. From the beginning he was honest, helpful, and pretty funny. He worked diligently to get me in the car I wanted and has since followed up to ensure everything is as expected. Definitely service that is beyond what I've experienced before and it makes all the difference.

Gord Hall

We were extremely happy with our experience purchasing a 2020 X7 from BMW Toronto. I would strongly recommend our Sales Consultant Usama Khan who was very knowledgeable and personable and not the least bit pushy. Definitely our best buying experience in recent memory.

Luo Teddy

Just bought a brand new 2017 BMW X6 from here . Sales person is Felix Tungsten , very good service also very helpful and friendly . Will visitor next time. Thank you.

Pamela Killaby

Wow! Wow! Wow! Yes I have a wonderful fun machine to drive, (X4) but the experience from the sales and finance team of Satchel and Munish was beyond my expectations. A previous Mercedes E400 owner this was my first BMW experience. We had just spent a few hours at the Toronto Mercedes dealer where they kept trying to 'fit' their inventory to my needs...unsuccessfully. So we headed over to BMW just to check it out. Right from the beginning Satchel listened to what I wanted and provided options--never pushing only explaining and describing what each model had to offer--new and used...then we saw it...my beauty--the X4. It was a demo and It had what I wanted...right down to the heated steering wheel, coupe styling,upgraded sound system and sport seats! This evening I picked up my car--Satchel put a red bow on the hood! He walked me through all the systems and.when I drove it and it was such fun...while wearing my newly purchased BMW cap! I feel so satisfied with my purchase--and I highly recommend this team! Thank you Satchel Ives for helping me find the perfect car for me and Munish for making the financials meet my needs! Pamela

Margaret

This is to inform you of the exceptional customer service I recently received from one of your employees while conducting business at BMW Toronto. I have purchased vehicles in the past from other dealerships, but this was my first time purchasing a BMW. I was also a bit reluctant and hesitant coming to this particular dealership. However, seeing that the location was closer to our home, my daughter phoned and her call was put through to a sales consultant named Mr. MAS KANGAVARI. We had a three-way conversation and I told him I was interested in purchasing an SUV, either the X1 or the X3. He invited us to come down to the dealership to meet with him and check out and learn about the vehicles since I had only ever seen them being driven on the road. To be honest, I know how pushy and aggressive some car salesmen can be, and I was skeptical, so I took a couple days contemplating and researching these vehicles until I found one that I was interested in. Then I made the decision to come in and meet this guy. And I can truly say, I am very glad I did. I arrived at the dealership and was met by the most pleasant and polite Sales Consultant one can ever ask for. At the initial introduction, he sensed how nervous and afraid I was about making such a purchase, but he was very calm and reassuring and answered all my questions. Mr. Kangavari is very professional and knowledgeable about the BMW products. He is also friendly, very relaxing and easy to get along with. He gave great advice and suggestions, and guided me through the process from test drive to purchase. I can clearly see that he cares about the needs of his clients, while also balancing the interest of his Employer. He has demonstrated fairness throughout the entire process, and because of his expertise and exceptional customer service, has left a lasting impression on me. I am now the proud owner of my first ever BMW thanks to this wonderful Sales Consultant. I can't say enough about this young gentleman, he was outstanding and demonstrated great qualities. At no time did I feel pressured, and neither did he try to intimidate or manipulate me as some sales consultants do. Mr. Kangavari went above and beyond to help me with my purchase and to make sure that my vehicle was ready in time for my birthday delivery, big red bow and all. He made sure I was comfortable and had peace of mind before driving it off the lot, by setting up and showing me how everything worked. He is also extremely supportive, and is always available and responsive to answer any questions I may have, even after the purchase, which I really appreciate. I have never experienced this kind of customer service and attention to detail at any other dealership by a Sales Consultant. Mr. Mas Kangavari is a good addition to the BMW family and I hope he is there when I need to upgrade to another vehicle. I just want to say thanks for a great experience, and I would highly recommend this Sales Consultant to anyone looking to purchase a vehicle from this dealership, you will not be disappointed. Thanks to Mr. MAS KANGAVARI, he has a friend/family……..and BMW Toronto has a customer for life.

lahorionline

In one word superb , my whole experience from browsing to car pick was amazing. I started my search with a CPO vehicle and booked an appointment with Kieran Clifton, very welcoming personality.He is really knowledgeable about the product/features and impressive thing was that he knows actually remembers what's in the inventory. In the end I decided to go for a new vehicle. Samir Umer was the sales man, Saturdays are busy for these people, he was very patient and pleasant and very very knowledgeable person and actually listens and understands what the customer wants. Kashif Qureshi, is the manager, a fine gentleman, very thorough about details and gives customer satisfaction priority. Yanet Isaias was the business manager very professional and pleasant person. Szilard Czippan is the Product Genius, its very easy to describe my experience in one sentence " Truly a Genius and a wizard" explained the features very well, pays attention to what the customer is saying and has a answer to everything about the car. TEAM WORK, was clearly visible, they worked in perfect synchronization like gears in a gear box. I totally recommend this dealership to anyone who is looking into buying a BMW.

Vuk Pantovic

My wife and I could not be happier with our purchase and the service at this dealership. It's our first car and we worked with Satchel: he was phenomenal. We had a myriad of questions that Satchel was able to answer without hesitation. There was a distinct absence of the cliché hard sell, or pushy tactics, which we had experienced at a number of other car dealerships, and we absolutely loved that. Truly professional. We had a minor issue with the back wiper after the purchase, and that was quickly resolved. Thanks Satchel.

Ted Stevens

I am in the process of looking for a new car and came into BMW Toronto to see what BMW has to offer. I was referred to George by a friend of mine. I told him that I was not in a hurry to make a decision but wanted to see what BMW had to offer. He showed me a few models and explained the features and pricing and made me feel very comfortable. I have had some bad experiences in the past at other stores but this was very good.

johnny mnemonic

The motorcycle service department is an absolute JOKE!! Called in last week to schedule a maintenance repair. The service advisor took my phone phone number and its over a week now, no return phone call, I've called again numerous times and get voicemail in the motorcycle dept. Now it makes me even wonder what kind of work will be done if I ever took my motorcycle it in there. VERY BAD first impression

Mohammad Usman

I have always been pleased with the service I receive at Toronto BMW Service Dept. (Service Advisor) Timothy's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Hence I always come to Toronto BMW over Mississauga & Budd's BMW which are much closer to my home. I would love to recommend Toronto BMW to anyone who needs BMW service/car in the future. November 2013, I had an issue with start up (hesitation) while my car was still under warranty, I called and booked an appointment. BMW Toronto gave me a loaner while working on my car. A week later i picked up my car, drove home and parked. Next day, upon starting i felt shudder/vibrate, totally different problem this time. I immediately reported to Tim via email as I had few days left on my warranty and I wanted to ensure it was fixed under warranty. Tim asked me to monitor and report back to him over few weeks. Problem continued and i spoke to BMW Canada, they advised me to contact the dealer directly as I was out of the warranty but the problem was pending since the car was in warranty. I then called Tim and Mark (Service Manager) explained how it is on-going and was reported within full warranty. Mark/Tim asked me to drop the car off and unfortunately, they were unable to replicate the issue I was having. Yesterday, they advised me to use Shell V power for ~1500Km and monitor it. If it doesn't go away, they will look at it again and investigate. I am confident that they will stand by their words. This is called an Excellent Service where customers are treated right unlike an unpleasant experience I had at Budd's BMW which I don't want to get into.

Gautam Naib

Terrible service. Returned a leased vehicle and the dealership would not provide a ride home as it was Saturday. I spoke with the lease return agent previously and she stated a ride would be provided any day. I even spoke to the sales manager and was told “we can’t provide One because we’re too busy”; 90% of the staff were standing around and the salesman processing my return stated “we’re not busy at all, and a ride could easily be given.” I was in process of getting another vehicle but did not have time to look for a few weeks. I purchased a vehicle from another dealer following this due to the terrible service received. Will never even go here for a service. And I was on my third BMW at the time. Nice to see this dealer values loyalty.

Keven Panchal

I recently just picked up a used car from this dealership and I was highly disappointed. Overall the past 18 months I’ve purchased 5 cars for myself and family and this dealership was the worst I’ve ever experienced. When we took the car for a test drive, the wheel started to vibrate and the car pulled towards the left. The salesman said it’s because the DVP is “banked” and his brand new x1 does the same but he’ll have someone check out the car before delivery. Thoughout the interaction the salesman kept mentioning that this was the best BMW dealership in the country and they wouldn’t sell something sub part. On delivery day is when I realized how bad the dealership was when it came to taking care of their clients. When I was handed the keys to the car, I realized one of the remotes wasn’t working because of a dead battery, the salesman wouldn’t even look at the key and said “I can’t help with that we aren’t a Acura dealership (yes, I bought an used Acura from a bmw dealer).” Just because you’re a BMW used dealer doesn’t mean you can help with other car brands. If you didn’t want to, should have never sold the car to start with. Then the salesman drove the car down to the front of the showroom for us and just handed us the keys and said he had to go. Once we left the dealership and got onto the gardiner (about 2kms away) the fuel reserve sign came up. For such a high reputation brand I would have assumed that they could have at least gave me a fuel tank on delivery. Right after that light came on, the windshield fluid low sign also came on (it was always on during the test drive, just they never looked at the car before delivery). Then once I got up to speed around 100km/h, the vibration I felt on the test drive was back. So at the point I knew they did not look at the car after I purchased it. If you’re looking to buy a used car from this dealership you’re better off going somewhere else. Honestly the worst car buying experience I’ve had in a long time.

Jasdeep Maan

I bought my first car from BMW Toronto. I had a really good experience and received great service from Jamie Wagdin. He was professional, friendly and had great product knowledge. He helped me pick the perfect car, 328i xDrive, with all the features that I needed. Ankit Patel also helped me a lot with the paperwork and getting me approved for the lease. I would highly recommend BMW Toronto.

Maureen Shragie

Dealing with BMW Toronto was a pleasure!! Especially because of the treatment we got from our sales person Satchel Ives. He was terrific. He was patient ...knowledgable....helpful and trustworthy. I would definitely recommend this dealership and Satchel to anybody wanting a great experience buying their next car!!!!!!

Craig Pritchard

I was very pleased with all aspects of the recent purchase that I made at BMW Toronto. Anton was extremely helpful throughout the process. We purchased a 2009 BMW 128i Cabriolet and not only did he answer all of my questions leading up to delivery, he made sure that the work was done to my satisfaction. I would certainly recommend the dealership and specifically Anton as sale person.

mandeep sandhu

I was shopping around for a 8 months to get BMW 328i ,spoke to several other BMW car dealers and got some quotes that was acceptable to me.I checked new car inventory online and found one that i liked(as i hate the lengthy process and silly tricks they usually play at different car dealers). I decided to give a try. MAS KANGAVARI was the one who helped me,he immediately checked the stock number and confirmed the availability of the car. Then i have set an appointment and decided to meet in person at the dealership.Upon arriving we were greeted immediately.Mas hosted the test drive and was very professional and knowledgeable about the car. He also spent a good amount of time walking us though all the features of the car.The deal i made with Mas was where i wanted it to be and the entire process went smoothly. I highly recommend you contact Mas for a fair deal on s BMW. I will definitely go back to Bmw Toronto for future services and i have to say honestly one of the best BMW dealership in Ontario.Once again i want to say thank you to MAS KANAVARI. Awsome job.

Aaron Kardish

I bought a new car from here and from Samir Umer. He was an excellent salesman, very patient, knowledgeable, and even gave me weekly updates on the progress of my car and its delivery. I would wholeheartedly recommend BMW Toronto and dealing with Samir in particular! The new car orientation by Andrew Chan was amazing!!! Andrew took the time to go over every detail of the new car and answer each and every question I had. In fact, he gave me his email address so I could ask questions or set up a follow up appointment anytime. His expertise and knowledge about BMW cars, combined with his patience, demeanour, and personality make him an MVP at BMW Toronto!

Sidra Aye

Recently I had noticed an issue on my driver side grill. The issue was addressed in an efficient manner and excellent service was delivered as promised on day one when I had bought this car. I was contacted by Michael Kucyi who was very fair in his judgement and very helpful. He addressed the issue right away in a very professional manner. I will definitely be contacting bmw Toronto for my next upgrade and will be recommending this dealership to coworkers and friends.

mehran mokhtari

It was my first time at BMW Toronto dealership. I am very satisfied with their staff professionalism. I met Samir through a Friend. Samir went above and beyond to make sure I purchased the BMW I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on BMW X4, the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Samir to anyone who is looking for a BMW.

Joan Weinman

Our experience at BMW Toronto was excellent - largely due to our outstanding sales consultant Dominique Girouard. Dominique was knowledgeable about the vehicle we considered purchasing, very helpful - going beyond what we have encountered in the past as 'usual' at other dealerships, and truly a joy to work with. Her sales approach is straight forward, no pressure, knowledge and experience based and respectful. As a result of the excellent service we received from Dominique, we will continue to purchase future vehicles at BMW Toronto and intend to return there for our servicing. We would very highly recommend Dominique to anyone considering a vehicle purchase. Like the BMW itself, Dominique is top-notch!

Debbi

Buying a new car can be both exciting and intimidating. Dealing with Scott Shadbolt just makes the whole experience exciting. What a pleasure to deal with someone who possesses the rare combination of friendliness, professionalism and complete knowledge of his product. This was my first BMW purchase and Scott guided me through the whole process of purchase, financing and warranty options seamlessly. Scott was able to answer all of my questions with patience and understanding. Once I signed the purchase agreement, secure in the knowledge that I had been looked after so well, all that was left was to look forward to the driving thrill of owning a BMW. Thanks Scott!

Raddo Raddo

This particular visit was relatively fine, no incidents whether exceptional or disappointing. Lots of people standing around doing nothing and lots of people waiting, either for a shuttle ride or for vehicle servicing. This particular service visit I waited just over two and a half hours for an oil change and filter replacement! Very shady dealership with both sales and servicing as I bought a demo car from them but they didn't tell me it was in an accident! They said they didn't have too and made it seem as if that was my fault I didn't specifically ask them straight up if the car was ever in an accident! I was even referred to this particular dealership from a friend who had gotten a vehicle from here before. Unethical sales practice to say the very least! Also on a different occasion, I tried to book a subsequent service visit that was included in the maintenance with the vehicle but their service attendant said I would have to pay for it!?! Tried to contact the service manager to report service attendant and to request an explanation but same service attendant wouldn't let me and hung the phone up on me! Highly unprofessional dealership, lacking in true customer service knowledge. Much better service levels when I previously dealt with Town and Country, will try Endras next. Definitely would not recommend this particular BMW dealership to anyone nor will I have future business dealings with them. Buyers beware!!! Edit: had to get a flat tire fixed here amd it took the whole day to fix 1 flat tire and they wouldn't even pick me up after they dropped me off!!! Worst BMW dealership ever!!!

Gary Moore

Simon Yarwood provided a very knowledgeable, low pressure, consultative approach throughout the selling process. The entire pre-owned sales team made car collection day a great experience. I would highly recommend BMW Toronto.

Fab Mascarin

I leased a new 2018 540i X-drive and within 6 months I had to bring back the car for service 4 times. I just picked it up two days ago and now there is another issue. It seems I have a "lemon" of a car and once my lease it up I will move onto a better company. BMW you disappointed me. Note: I had to change the star rating from a 2 to a 1 and if I could I won’t give it any stars what so ever. Once again I have to leave my car over night. Twice within a week. DO NOT lease or buy a BMW.

Howard Segal

This was the second time we purchased a BMW from Toronto BMW. My wife was looking for a new car and the dealer had a 6 month old demo 2020 430 x drive grand coupe. Our sales consultant Samir Umer handled the entire process on a very professional and stress free manner. We were very impressed with his product knowledge. I would recommend Samir very highly. 5 star rating for Samir.

Abishek Kailash

Worked with Scott Shadbolt to purchase a vehicle, went to look at a vehicle and although it didn't meet my criteria. Scott was happy to allow me to look/test drive the other options they had available, and was very knowledgeable. He was very accommodating and to my requests both pre and post purchase of the vehicle. Even went above and beyond in certain aspects. Highly recommend working with him.

Amer Mubbusher

I have dealt with BMW GTA dealerships in the past but dealing with BMW Toronto team was a great experience. Sales consultant Usama Khan was extremely helpful during the sales process. His knowledge about BMW product line was commendable and helped me to choose the right car – 428i. I was impressed by his customer service as he was responding to my emails and queries during his vacations. Sales Manager - Kashif was great to deal with, he ensured that everything go smoothly until I get my car... The icing on the cake was product genius Andrew Chan - A true car enthusiastic with knowledge about all the component and technology offered by BMW. He spent couple of hours with me and done an excellent job from knowledge transfer perspective. Overall great end-to-end experience…

Shiraz Ahmed

My wife and I recently leased a 2016 BMW 328i x drive. We had a great experience with BMW Toronto and a special thanks to Ahmed Mourad who went above and beyond. He listened to what we wanted and found a car that met our needs and fit our budget. I was shopping around before coming here so I appreciate that he came to us with the best price the first time and we didn't have to do the typical 'back and fourth' that you need to do with most car dealers. Overall great experience and my wife especially appreciated the bow on delivery! Thanks for all your help Ahmed and the BMW Toronto Team.

Jay Li

Yoga Warren at BMW Toronto is by far the worst salesperson I’ve ever met. Avoid him like the plague. He personifies every stereotype of a slimy car salesman. I was so turned off by him when I visited last week on a drop by. Incredibly stuck up, pushy, and unethical. Would not recommend him to anyone. He made it seem like he was doing me a huge favour by answering my questions. I’ve been a BMW driver for 10 years. Making my first google review just to tell people to stay away from him. On the plus side, the receptionist is great.

Brian White

We had the pleasure of dealing with Mas for our recent purchase. Mas was polite, knowledgeable, patient and honest. Dealing with Mas made an important transaction so much easier with his thoughtfulness. A real gem of an employee. Thank you Mas!!

Conrad LeDrew

Not a fan of this dealership after literally being ignored twice after wanting to replace my older BMW with a new one several years ago, I made the switch to BMW Mississauga where I have received exceptional service over the years. Fast forward to this week my car died and I had to get it towed. As i live less than 2 kms to Downtown BMW I elected to give the dealership another shot. Big Mistake! Initially I was told the cost to replace my starter would be 2k. I immediately called BMW Mississauga and had them send me an estimate to do exactly the same work and their quote was 1300 less a 15% discount. When the service agent at downtown called to confirm the cost to replace the starter the price was close to 1600 plus a diagnostic charge. Also the scheduled hours to perform the repair on the estimate was listed at 4 hours vs 3 hours at Mississauga. After all was said and done I paid nearly 30% more to service my car there and to top it all off, I did not even get a car wash. NEVER AGAIN!

Natasha Ugarkovic

We had been shopping around for a new car for a few months and from the moment we walked into BMW Toronto we were treated with exceptional service. We worked with Samir Umer from the beginning and we never felt pressured or rushed throughout the entire process. Purchasing a new car can be extremely overwhelming and the last thing you need is a pushy salesman! Originally we didn't think we would end up going with BMW as we were exploring many different options at the time but we instantly hit it off with Samir and we just felt that he understood us. On the day we finalized the purchase we had joked around that my birthday was 5 days away and that it would be amazing to have the new car by then. Little did we know that Samir pulled some strings and made it happen, what a surprise! Overall we are very pleased with our car and our experience at BMW Toronto.

Lorn Kutner

I had leased my previous 5 cars with Tony Polyzotis who was a fabulous, service oriented salesman who could never do enough for his clients. So when Tony unfortunately passed away last year I was uncertain whether I would continue to lease my car from BMW Toronto. Nonetheless, when Samir Umer contacted me I was willing to meet him and see what he was like. I was so impressed with Samir, I leased my current car during our first meeting!! Samir was incredibly knowledgeable, and unlike the typical salesman, he listened to my needs and was responsive to them. It was a true pleasure working with Samir and I look forward to a long a mutually beneficial relationship. I would not hesitate introducing Samir to any of my contacts interested in driving a BMW.

Abdullah Abbasi

Samir is the best sales guy i ever dealt with. i custom ordered my car and he provided me continuous updates on the status of my car. he pushed the factory to get my car delivered early. if you are looking for a selfless and caring sales person samir is your guy t BMW toronto

Mario Lacarnita

My entire experience at BMW Toronto has been nothing less than absolutely amazing. I would personally like to thank Usama Khan for going above and beyond. He helped me with all of my needs/requirements and chose the appropriate vehicle for my situation. I highly recommend you buy a BMW from my new friend Usama. Thanks again BMW Toronto!

Jordan Sullivan

I recently leased a new M240i from BMW Toronto and had a great experience. Scott Shadbolt was my single point of contact for the entire process from purchase to delivery and even after delivery support. It was a pleasant change from being bounced around various offices to complete the sale. He arranged to have my winter tires transferred from my lease return to the new car as part of the delivery. The service manager had both cars worked on at the same time to make the process very efficient. Scott has also been extremely responsive to any questions that came up with respect to differences between the previous model I had and the new car. Overall, I am happy with the entire experience and would recommend Scott and BMW Toronto in the future.

Tim L'Heureux

I recently purchased a 2018 X4M40i. I dealt with Satchel Ives and the experience was very professional and very smooth. I would recommend dealing with Satchel as well as the dealership to anyone. I was extremely pleased with the entire process.

D Virgo

I bought a CPO BMW in November 2013 from Bill Repoulis and was promised that it only had 1 previous owner and no accident (that was my strict request). I just received my UVIP package because I am selling my car and discovered the car was either a demo/rental because the previous owner was not registered until 11450 km. This was never mentioned or in my sales invoice (which I still have). I will contact BMW Toronto and if necessary OMVIC because if that is the case this is very bad business practice.

Gu Ruozhen

I bought 428i in Nov. 2016 with my excellent advisor Kevin! I got a surreal experience which excesses my expectation. He is patient and professional with the car selections and offers me the best price and customer experience. Thank you for his help!!! Gabriel

Mike Tzotzis

Just purchased a 535 GT with the help of my sales associate Ahmed Mourad. This is my 3rd BMW from this dealership, and without a doubt the best experience yet. Ahmed was well informed and very helpful in reviewing the various cars and options available. I would highly recommended him to anyone who thinking of purchasing a new BMW.

Teodora Paculanan

It was my first time to go to BMW Toronto, I met Andrew Chan, he is the most helpful salesperson, very knowledgeable, soft-spoken, he answered all my concerns and made our buying experience easy. I just pick up my 2017 x3 6 days ago and I'm enjoying it. Thank you also to Andy Li for helping me understand all the features on my new car.

Mike Gilmour

I would like to thank Satchel Ives for a great sales experience in buying my new M4! I love the car and the process was seamless and professional, he followed up and ensured I received my cover for the car as well. I will definitely be dealing with BMW Toronto for future purchases and recommend this dealership and Satchel in securing that dream car you've always wanted.

Tristin Williams

I have recently bought my first Bmw ,Scott Shadbolt was my sales person he helped me pick the best car to my liking and he was very professional and very experienced on the Brand. I would definitely be buying another car from him.

MIKE M

I was searching for a specific model, mileage and price - I spoke with Satchel early on in the process who promised to stay on top of the search for me. A few weeks later he called right after finding what I was looking for in the inventory lot. The sale process was smooth, safe and professional. Was able to drive and purchase the car without any aggravation. I would absolutely use them again for my next BMW.

Lily Banh

I had a phenomenal experience at BMW Toronto! It seems to have gotten better every time I've dropped by from contemplating to deciding and buying to delivery! From the moment you walk in, someone is there to greet you. I had the pleasure of having Kevin Liu as my Sales Rep. He was so genuine and honest. I could see how hard he worked to give me what I wanted. There was no pressure or stress of going back-and-forth between him and his manager or any games. I'm female so you always hear you should be weary of being taken advantage of if you don't know anything about cars. Well not at this dealership. Kevin was trustworthy. It's my first BMW and he completely sold me on the brand. He made sure I was taken care of. After I purchased the X1 and before the delivery, I would randomly have questions and Kevin would respond within minutes! He was impressively so prompt! It felt like it didn't matter if I bought a X1 or X6, the BMW Toronto team made me feel so comfortable! Nigel and Satchel really knew about cars and it was fun interacting with them and learning from them! If you're thinking of a BMW or even a new car, come to BMW Toronto. I'm sure you'll feel right at home and be taken care of!

Fabian Balgobin

Hey guys my names Fabian Balgobin so i purchased a vehicle from this dealership 1 year ago. I noticed about a month ago that the paint on the l bumper and upper bumper was peeling. So i took it to Markham BMW(very amazing dealership) which they then told me that my cars left side bumper has been completely re-done. And that my warranty was not covered at there dealership and that i had to go to the dealership to which i purchased the vehicle which was (BMW Toronto).BMW Toronto never spoke to me about any alterations to the vehicle when i bought it so i found it very disturbing to find this out. Keep in mind when i got this car i got all of the warranty and paint protection for situations like this. I was told by the service adviser on the phone that it probably wouldn't be covered under warranty. They said that i had to send in pictures of my car through e-mail for them to do an investigation to see if i was covered. Since then i have not been contacted which was over a month ago. I am now due for an oil change and re-fuse to do so because of the poor service i have been receiving from you guys. This is the 3rd problem ive had with you guys. The last problem was the scratched front bumper that you guys gave me when i purchased with the car and the broken front grill.. I left a review here a few months ago as well. I was contacted by Dan Reber and the problem was fixed fair enough. But BMW Markham told me the job they did on the bumper was horrible and that they didn't do a good job painting and sanding down the car, likely leading to the peeling of the paint from my car. Definitely not satisfied with this car, be careful guys!

John R

I originally had some problems when I bought my pre-owned 2013 550i x drive. The vehicle wasn’t buffed and polished like they had promised but the sales person advised me that I could bring it back whenever I wanted to have that done. I had a low oil warning within three days of taking the car off the lot and brought it back. They initially offered to top me up but I pushed the issue with management to have an oil change done when I discovered the oil change was due in a few weeks. Would’ve been nice if that had been done upon buying the car though. I received back the car and it had a few new noticeable scratches and smudges on it. I was told it may have been due to the car wash and they kept it a few more days to fully address the issue. All in all I didn’t have my car for about two weeks right off the start and I was pretty upset on more than one occasion. They provided me with a loaner car free of charge for the duration that I didn’t have my vehicle though. There were a few more wrinkles as well but they eventually took care of everything and the sales manager at the time promised me that he’d take care of me on my first servicing need. When I did return the sales manager had been replaced and the one I spoke to wasn’t willing to give me more than the tax off my first servicing. I wrote about my experience here and the owner advised me to contact them. When I did, the service manager Kim reached out to me and after a bit of back and forth we came to an agreement that restored my faith in the dealership. Other than the issues I had at the beginning, the staff there are highly professional and knowledgeable. The dealership is comforting and welcoming. My vehicle is a beauty and I’m glad to have bought my vehicle from here.

yy chen

Very bad experience. I contacted sales Felix and asked about the price of bmw x3. He said that I must give him 1500 cash before he can sell this car to me (500 is his commission and 1000 is reserved For the owner of the car dealer). I told Felix this was unacceptable and he started to insult me The situation is like this. I asked Felix if I was interested in buying a x4 or x3. I asked him about the discount. His attitude was very bad at the beginning. He told me that BMW had a discount of up to seven points. , But if he gives me a discount, I must personally give him 1500 cash. I have bought other brands and have never encountered a similar situation. I said it was unacceptable, and Felix started to humiliate me. If you need me, I can show you a screenshot of the chat.

Alena Mercel

I have nothing but positive words to describe my experience with Samir Umer. From the moment I met him in the parking lot of my first visit, to the delivery of my beautiful M240i xDrive Coupe, Samir provided an exceptional level of support and guidance. This was the first time that I considered leasing a vehicle, and I had plenty of questions. Samir provided me with all the necessary information so that I could make the appropriate decisions. I never felt pressured or rushed, as everything was at my own pace. Samir kept me updated throughout the process - from manufacturing to delivery. He was always available (phone, email, text) whenever I had a question - or even in a panic moment! The little touches he provides are the reason I was swayed to BMW. A positive relationship with my Sales/Leasing Consultant was a must for me, and I knew I had that with him. He even knew how to make the delivery of my car extra special – I mean who wouldn’t have a smile on their face when they’re introduced to their car via a red carpet?! Without any hesitation, I’d recommend Samir, as well as BMW. Looking forward to the future years!

Amir Sharifi

Bought my car yesterday from bmw Toronto. Special thanks to our salesman Luke Cooper for the best customer service I’ve ever received from any salesman. Super friendly and nice. If you ever wanted to buy a car, this place will have the bests for you.

Jason Carline

I recently purchased a 2016 BMX X5 from BMW Toronto. I worked with Kieran to complete this sale and it was an enjoyable and seamless experience. When the car was ready for pick-up I was out of the country, but Kieran delivered the car himself to my wife in Ancaster. Nice touch. Overall a great experience with the dealership, and the staff there (including the Business Manager). Even though BMW of Oakville/Hamilton is a closer dealership I will again be back here next year when purchasing another ride.......4/5 stars. Hard too give anyone/anyplace ....anytime...5 stars.

Shyam Chandran Koodathinal

I would highly recommend this dealership. This is my second vehicle from BMW Toronto. I went for an upgrade from 3 series to an X3 and I would say the experience has been excellent as in the first time. We met Usama our Sales Consultant who sold us the previous car and he presented the bmw X3 product and features must say we were impressed what we liked was he understood our needs and presented the right mix of features/custom configured our X3. Then we were taken for a test drive and in the car also we were given lot of insights into the X3 refinement and verstality. We enjoyed the test drive and by the time we returned we had made up our mind. There was not much time between brokering the deal and delivery date, and our anniversary date was before the anticipated delivery date. I just asked Usama if it was possible to get our vehicle delivered on our anniversary date and Usama and the delivery team worked hard and made it possible. On Delivery Day Manija Osmani took time to explain the car features with us in the car and made sure all our doubts were cleared. Couple of days later we received a courtesy call to check everything was fine with our car, Overall a great shopping experience. Keep it up. Thanks

Gary Geddes

Was looking all over for a BMW certified low mileage 3 series. Found several possibilities at BMW Toronto and reached out via the web site and was contacted right away by Mujtaba (Mush) Hassan. He was extremely helpful in getting me all the information I was looking for and we set up an appointment to view the cars. His product knowledge made it easy for me to determine which car best suited my needs. Just got my new car last week and I am very pleased. I would highly recommend Mush to anyone looking for an honest recommendation. As a side note I have to say I was shocked to find out that Mush had only been with BMW a short time. That is the mark of a great sales person. Thanks again Mush for making the buying experience awesome at BMW Toronto. Gary Geddes

Rico P

Ahmed Mourad is simply a dedicated and hard working Sales Consultant with having the best interest of his customers. He went above and beyond of his capacity to ensure that we get the right car that we want. I've dealt with a lot of Sales Consultant but its the first time that I dealt with a sincere professional. I would highly recommend Ahmed to my friend and relatives. Thank you Ahmed for making our first BMW purchase a pleasant experience. Looking forward to dealing with you in the future. Rico P.

Aprile Manjoo

Had the most wonderful experience with Samir Umer, from the moment we walked in to the day i signed the deal on my new car Samir was always looking out for my best interests. His attention to finding me the nest suited car and payment plan was just amazing. He was so patience with me then entire time. I never felt pressured to buy. On the day of delivery i was so excited and grateful to smair for having goven my the best experience I've had at a dealership ever. I have and will continue to recommend Samir Umet and the BMW Toronto dealership to everyone. Even if you are only looking for a awesome trade in Samir is you guy. Thank you again a million times over you are awesome and i love love love my new car.

Michael Bansavatar

I'm a first time BMW customer and bought a 2013 BMW 535i M sport from BMW Toronto. I've always dealt with Honda but the service I received at this dealership convinced me to make the switch. I dealt with Simon Yarwood. Great salesman. Really looks out for your best interests when it comes to buying a BMW with him. He follows up and makes sure your vehicle is perfect. Will definitely be buying from BMW Toronto and Simon again.

Priyanksha Dey

We bought two X5 in last two years from BMW Toronto and Adam Wisbey was our sales consultant both the time. We had one of the best experiences buying our dream cars thanks to Adam !!!! He is an asset to the dealership with top professionalism and great product knowledge - would recommend BMW Toronto to all and Adam as your sales consultant anytime.

Joanna Liczyk

Mark Glyn-Williams, the Service Manager has done an outstanding job of creating a client service team that is responsive, courteous and professional. I had to get my A/C fixed this summer but was hesitant about the cost and getting it done as I had heard from various people and friends that your A/C "never really gets fixed" because of so many parts involved etc. Mark took a special interest to make sure the job was done well and on time. He also arranged for me to have a loaner vehicle for the duration of the repair since I live in Etobicoke and have mobility issues. As well, he got my car cleaned up inside without me asking!I knew I was in good hands getting my A/C fixed with Mark and Sherry Machula (service advisor) looking after my interests. I just wanted to give a special shout out to Rizwan Meghji. He is the BMW service advisor I always go to for all of my service issues. Just recently (Nov 2018), I came to see him regarding an issue with my car. He told me to bring in my car the next day to see what was going on. When I arrived, he had Chris, the service technician/car whisperer take a drive with me in my car to determine what was happening with my car. Chris confirmed to me that there was an issue with my car- ie he told me that one of my ignition coils/spark plugs needed to be replaced. He told me I could wait till the service light came up to identify which one in particular needed replacement or I could replace them all right now. He never pressured me to get them all replaced immediately. However, I decided to get the work done while I was already at the dealership. Rizwan was able to fit me in right away and the work was completed within a couple of hours. Rizwan is a huge asset to BMW. I have been working with Rizwan for many years. Everytime I come into BMW, he is professional, smart, courteous, honest and always makes me feel special and not stupid.

Varun Sharma

I bought a new 2019 330i from Samir and he was a thorough professional throughout the process. He took the time to find me the vehicle that was right for me and I never felt rushed or pressured. I would recommend Samir highly if you're in the market for a new BMW!

Charlie G

I took my time looking for a vehicle, exploring several brands, considering both new and pre-owned options. Along the way, I had a full range of experiences with salespeople (from mediocre at Audi, Lexus, and Mercedes, among others, to truly appauling at Parkview BMW). At BMW Toronto I met with Satchel Ives, who was on time for our appointment and happy to help. He is incredibly knowledgeable about the vehicles and is a passionate owner himself. He gave me the time I needed to consider my options and really listened to my needs. I arrived to the dealership with an SUV in mind and about a week later drove away in a 2-series. I couldn't be happier with my decision. Satchel provides the truly personal, honest, responsive, friendly service you expect when choosing a luxury vehicle and was simply a delight to work with. I won't hesitate to refer him to friends and will certainly return to him for my next vehicle.

Morat Sam

I am in the Market for an SUV , I had an appointment with BMW Sales rep " Adrian " I was surprised how professional and great person was this gentleman . I wen for the new X4 but then i noticed the back is not big enough as i have a family with 3 kids . And i can't afford the X5now , but the sales rep he was very delightful and great . Adrain is top of the line sales agent and BMW did amazing job hiring a great person to represent its brand . I fell in love with new BMW I will definitely go back in the future . Thank You so much for the great service .

Jordan Ogilvie

Excellent experience, I dealt with Eiraj Yad who gave me the best service I have ever had. He made sure the process went as smooth as possible and even came in on his day off to accommodate my needs. Couldn't be happier with his service or the service from the staff at BMW Toronto. Love the car as well.

Leo Ciccone

As a certified car nut, can honestly say these guys are amazing. Scott Shadbolt and his team really know their stuff, are always professional and can make deals happen quickly and seamlessly. Would definitely recommend.

Yizhong Sun

Saw a pre-owned 328i online and went to BMW Toronto to take a look. The customer service was excellent and beyond my expectation. I bought my first BMW with the help from Jerry Xiao. He was very professional and knowledgeable about the car, and provided excellent sales services during the entire purchasing process. A very positive experience overall.

Paul and Rachelle Calabiao

The service and care that my husband and I experienced at BMW Toronto was fantastic. We were taken care of by Reza H. and I would recommend his services in a heartbeat. Reza was extremely personable, professional, and honest. We had walked into the dealership to just see the current X5 model and ended up leaving the dealership a few hours later with a signed deal for the new 2022 X5 in our hands. Throughout the whole process Reza was completely transparent with us. From trading in our beloved car to negotiating a new deal for our future car, Reza handled all our questions and concerns with clear and direct honesty. His professionalism, kindness, and extremely friendly personality immediately put my husband and I at ease. Reza made it clear from the get go that he values an honest open business relationship with his clients and it really showed during the time that we worked with him. It's been almost a week since we've received our new car and looking back on the whole buying process and the day we picked up our new car, I can honestly say it was such a positive experience and I look forward to the future when my family and I will need Reza's help again to get a new car.

Colleen Maloney-Giard

In January 2021 I purchased a pre-owned, certified 2020 BMW X3 30i from BMW Toronto. I live in Ottawa and the entire deal was done remotely. From start to finish every detail was handled with perfection. It was my lucky day when Mas Kangavari in sales answered my enquiry. His integrity, honesty and professionalism and the manner in which he walked me through each step, made my experience nothing less than exceptional! He was always available and pleased to address all of my questions. This sales representative knocked it out of the park! Further to this great experience, it was enhanced by the pleasant and conscientious manner in which Yanet Isaias handled the admin portion of the process. There were two trades involved and the cars were picked up in Ottawa, while off-loading the new vehicle at the same time, in one run. The shipping was arranged by BMW Toronto through Sean at Trius. Again, absolutely perfect, smooth and seamless. I had purchased a number of cars over the years but this was the first time I had purchased a car remotely. I have to admit I was a little nervous initially, but Mas made this a professional, comfortable experience for me. A superior Salesman! A very satisfied first BMW owner! Thanks Mas!

Ramzi Rahbani

Samir Umer was beyond amazing! He knows customer service and made sure I was satisfied from start to finish. Will keep going to him for my car needs!

Rebecca Cook

My husband and I had an excellent experience with BMW Toronto. We found the service very helpful and efficient. We particularly appreciated our sales consultant Simon Yarwood - helpful, friendly and knowledgeable . We would recommend him and this dealership. Excellent to date!

Dylan Pouliot

Had a terrific (and easy!) experience here. Bought my first car from Jamie Wagdin at Parkview BMW and when he transferred to this location I stayed with him. He made everything simple and clear and was able to help me through 99% of the process/paperwork over phone and email to accommodate my busy schedule. Would recommend him to anyone looking for a car - either new or used.

Raymond Del Rosario

10 stars! We had the pleasure of dealing with one of the greatest sales persons ever!! SATCHEL made our purchase of our 328 I stress free and so effortless. He was straight up with everything and would highly recommend dealing with this …

Vlad S

I was shopping for a new car and decided to swing by BMW toronto to check out their inventory. I was immediately greeted by the used car salesman Satchel Ives with a warm smile and his full-attention. Working with Satchel to find what is now my car was an absolutely flawless experience. To say he went above and beyond my expectations is an understatement. I would happily recommend sitting down with this salesman and trust that he truly will find you the car of your dreams. THANK YOU BMW Toronto and your wonderful staff!!

Stuart Eustace

Had a great buying experience at BMW Toronto and particularly enjoyed working with Justin Lacey. He was very helpful and pleasant through the entire process and still continues to provide support after the car was delivered. I would highly recommend asking for him if you are at the dealership.

Brett Jackson

I recently purchased this 2015 Audi A4 from BMW Toronto. I was very pleased with the level of service provided by the Pre-owned Sales Team. Luke Cooper was an absolute pleasure to work with. The process was seamless and enjoyable. Presentation was perfect. I literally could not give a better rating. Would definitely recommend this dealership if you are in the market.....

Mike Jovanis

Parts Department is terrible. Their email address never works and people rarely ever pick up the phone. I placed an order for a part for my M8 Cabriolet a few weeks ago now, and the Order Status still shows "Received" even though they state that their products ship in 2-4 working days. I highly suggest going to a different BMW dealership as this one is quite literal garbage, and I probably wouldn't want to hand over the keys to my car to a business that isn't managed properly. I also would never recommend this dealership to anybody I know that drives a BMW. Save yourself time, frustration, a headache, and go elsewhere!

Joe Savone

Recently purchased an X4 from BMW Toronto and was extremely satisfied with the entire process....My Sales Consultant, Simon Yarwood went above and beyond...helping me locate a vehicle, offering to help find a buyer for my previous car, and even picked my wife and I up at the Train station. (We reside in Amherstburg and took the train in to pick up the vehicle). Will definitely look to Simon when ready for our next vehicle...truthfully made the experience a great one!!

marcus su

High recommend Kevin Liu. He is a business manager in BMW Toronto. I did not buy car from this dealer. I just did a lease transfer. He not only explains every detail of my question, but also very efficient. My credit approval only takes 5 hours. Before that, I know BMW is sporty brand. Now, I feel that BMW also provide really good customer services.

Aidan Mallovy

Fantastic experience buying my used BMW through Satchel Ives at BMW Toronto. I felt comfortable throughout the process and I knew I was buying a car that was in great condition. No sales pressure and you know you're getting a quality vehicle at a great price.

Guy Pyselman

Thank you Samir for helping us purchase our new M440i. It felt like a very smooth process and we were very happy with your service. We especially like the video you made as to all the features of the car so we always have a reference if needed. Very happy with the car, thanks again.

Marie De Francesca

Samir Umer, provided me with the best experience at BMW. If you are looking to buy a car, make sure to make a stop and visit Samir, even if BMW is not on your list. I have been a BMW owner for 12 years, it was time to start looking for a new car. BMW was not on my list, as I found the services department had declined at BMW Toronto, where I purchased my first car. I just happened to stroll into the show room one day, as my car was being serviced. Samir came by and introduced himself, he took the time, he showed me the new 5 series, even though I told Samir I was not purchasing another BMW, I was looking to buy another brand, and explained to him why BMW was not in the running. He said "no pressure, I'll just explain what's new in the BMW 5 series". He spend about 45min. with me, I was very impressed, he suggested I go for a test drive, and then I could compare with the other brands that I'm considering. So I did, made an appointment for a test drive, Samir spend more time reviewing all the options and making it very hard not to consider BMW. After all that, BMW was in the running once again. I ended up buying the new 5 series. Once again Samir, was there. Making sure that my order was perfect. He gave us the best deal and the best service ever. My husband and I were very impressed. But it didn't end with sale, after the order was placed, Samir update us weekly to advise us the stages the car was at. To the very end Samir was there. Picking up the car, he spent 3hrs explaining the car. Samir is one of a kind, he is informative about his BMWs, (his knowledge about BMW is amazing) friendly, honest, doesn't pressure, takes his time with the client. I have never had this experience buying a car before. Samir has a way about him, he insures that his clients have a 5star experience. Thank you Samir

Erfan Dehdashti

Just picked up my M240i today at BMW Toronto, and I could not be happier. I have to say, this was by far the best car shopping experience I have ever had 10/10. From the moment I walked in to the dealership I was treated with respect. Jamie Wagdin helped me find the perfect car, and he was very patient during the whole process, and didn’t try to pressure me to go with a car I wasn’t absolutely sure of. Eva Chai the business manger, was very friendly and pleasant. I was really pleased by the warranty package, and financing option that she able to obtain for me. I have been to other BMW dealers and let me tell you, don’t waste you time. Just go straight to BMW Toronto, and ask for Jamie Wagdin, and Eva Chai.

Victor Hsieh

I have an excellent experience in BMW Toronto, staffs there are knowledgeable and professional and very friendly. My sales representative is very informative and proactive. His name is Ahmed Mourad, I would definitely refer him to my friends and family. And also Andy Ni, very helpful with the delivery of my car. Overall, it was a blast experience.

Jude A

Samir Umer made my purchasing experience simple and hassle free. I feel confident talking to him from the first time walking into the BMW dealership in Toronto. I looked into various options of BMWs. At the end of our first meet, I did not commit to any purchase. Samir, did not pressure me into any decisions and was responsive with my long list of questions. In fact, 2 months later I went back to him, because he was honest and professional throughout our interaction. Samir has a good heart and genuinely cares for his clients. Thanks Samir!

Arnaud Besse

Great experience at this dealership to lease 2 cars. Justin was not only describing the vehicles, organizing test drives, he also enabled us to get win-win deals! Perfect delivery experience and really enjoying the cars so far.

Frank T

I would like to give Luke Cooper in the used car-sales department an absolute 5/5 Stars for his customer facing skills, performance, accommodation and transparency during this buying experience; I am ecstatic to take possession of my new-to-me Jeep later this week and will 100% be returning to BMW Toronto the day I am able to upgrade to an X5.

Dominic Abogado

Purchased a 2013 328i recently and my sales consultant was Mush Hassan. I couldn't have asked for better service and his attention to detail and advice for a first time car buyer was greatly appreciated. We sat down together and came up with a payment plan that worked best for me. When I received the car it looked brand new.

Tony

Don’t go to this BMW!!!! Car damaged!!! I would give no star if I could. Anyways, I left my car there for service and it was damaged and they never told me, (dishonest business practices) luckily I always check before leaving. After letting them know, I was ensured that they will give me a call the next day to solve the issue, and BMW never kept their words, every time I called it would go to voice mail and after many attempts I finally got a hold of my service advisor, which he was then rude and un-helping which I was then directed to the service manager, which who will call me back to solve the issue. And yet, never received a call and then I made a trip back to BMW Toronto solve the issue. Which I was then greeted with the rudest people ever in all the dealerships I dealt with. Service manager was equally as rude and unhelpful as the service advisor if not ruder. Rim was damaged and parts of it was crumbling off at the time I saw it, i was offered a repair for the rims but couldn’t guarantee the structure and safety of the rims for future use, as I take this car on track occasionally. So I asked for a replacement, since when I left it there it was in perfect condition and safe and they couldn’t guarantee me they safety of the repair. And the answer I received back was, “BMW does not cover any damage caused by BMW.” (Be careful leaving your car there!!, very dishonest dealership.) it has been a week since I was last there and 3 weeks since the car was damaged. BMW has yet made no attempts to solve the problem and I have yet to receive a single apology for the damaged, but I was treated with disrespect and given the attitude of so what they damaged my car and so what my safety is at risk. This is a true disappointment and I will not call or deal with this bmw anymore.

Raamy Shehata

I trusted my first BMW purchase to Scott Shadbolt and felt very informed and comfortable about the whole process. Scott took the time to explain the all the details and really went above and beyond vs other sales staff from other dealerships i have visited. Thanks Scott for the amazing experience and getting me into my first BMW.

CIHAN YIKILMAZ

Bought a preowned 2019 X5 with Reza Heydar and couldn’t be happier.

Julie Merianos

Samir was a joy to work with, flawless service and took the time to make a memorable experience. BMW Toronto has a great team and if you are looking to make a change - this is the place to be!

R. P. Chan

I recently purchased a 2021 M340i from BMW Toronto. My sales associate, Satchel Ives, was the consummate professional - affable, knowledgeable and customer-focused. He always responded quickly to emails, offered helpful advice and suggestions, and was never pushy. The level of service he provided was outstanding. The entire experience from initial meeting and test drive, through to vehicle selection and ordering and ultimately delivery was fantastic. Thank you Satchel!

Antonio

Outstanding service from Luke Cooper!! I am someone that usually walks out of dealerships because of pushy and rude salesmen. Luke was always polite, calm and attentive to me and my wife. Furthermore, he went above and beyond to make the purchase of my car go smooth, fast and an overall amazing experience. Very thankful for your exceptional service and going the extra mile on every aspect!!

niloufar akbarzadeh

We purchased our car from Luke Cooper He was very nice, with good vibe. Perfect customer service!

Mo Ahadi

Purchased a pre owned vehicle that had some issues. Ishmil did a wonderful job to try and have the issues resolved, unfortunately the problems were not fixed but Ishmil worked really hard and got me a great deal on a new vehicle. Greatly appreciated. Also would like to thank rizwan and satchel for all the help . Would definitely remain a customer at this location because of the great service that the staff provided. Highly recommended location to purchase vehicles from.

Yoshua Qian

Just bought a BMW 3 series from this location, and the sales associate Scott Shadbolt was amazing. Really honest guy and very friendly too. Answered all my questions as soon as possible and made it an easy quick transaction.

Robby Lynn Young

I’ve been a customer here for 12 years and have dealt with George from the start. He is an excellent salesperson and even better person. I look forward to dealing with him more in the future.

Johnson Hoang

I have just purchased a pre-owned 2016 BMW 328d from BMW Toronto and the overall experience was great. Mush was very knowledgeable of the car and answered all of my questions. He addressed all of my concerns in a professional and efficient manner and was even willing to stay late to deliver the vehicle earlier. I would recommend his service to anyone looking to purchase a pre-owned BMW. Johnson

DEREK WALTZ

I was from out of the country and a check engine light came on. They said they could get it in quickly on the phone. When I showed up they said 24 to 48 hours. We scheduled it in for two days later and they called and said they couldn't get it in it was an 8 hour drive home. Thankfully it was drivable and we made it home wothout a problem. I'm just glad the problem wasn't worse. The BMW dealer at home is a lot more helpful and will even give out a loner car at no charge. Worst dealer experience I have ever had.

Bram Hurd

Purchased a 'Certified Pre-owned' 528i from BMW Toronto. Excellent service provided by sales consultant, Scott Shadbolt who guided us through the selection, purchase and delivery process with patience and professionalism and kept us informed at all times. Would recommend his services with no hesitation.

Fintan Mercer

Seamless and no hassle Certified Pre-Owned buying experience with Scott Shadbolt of BMW Toronto, 5 stars all the way! Scott pointed out details such as the car needing a new windshield, which was installed before delivery, due to a very small chip that I had not noticed. Car had 2 small issues that were repaired by BMW Toronto shortly after receiving the car, even though they were not officially covered under the CPO warranty!! There were no "let me talk to the manager" hard sell type scenario's, just an easy professional buying experience. Being able to inspect and view the car in the 3rd floor showroom on the day of pickup was a nice touch as well. Thanks Scott

Lisa Hayes

I bought a used 2012 BMW X1 from Mas Kangavari in September, 2016. He was professional, pleasant and courteous throughout the transaction. I noticed a slight crack in the taillight after picking up the car and brought it to Mr. Kangavari's attention. He facilitated a service appointment, arranged for a no charge loaner car and BMW covered the cost of replacing the taillight. I would not hesitate to recommend Mr. Kangavari and BMW Toronto for anyone looking for a gently used and high quality car. The service people in the dealership were similarly professional and courteous at every stage of my dealings with them.

Geoff Lackner

I recently picked up my 2019 330i and the whole experience was fantastic. From the first time I sat down with Samir Umer I immediately felt that he had my best interests. When the car arrived and ready to pick up, the staff gave a very thorough walk through explaining the car’s new technologies and many other details. Thank you for a fabulous experience.

Kroush

Worst BMW dealership I've ever heard of. When I describe my experiences with them on forums, everyone tells me to call BMW in Germany and report them. They lied about what my warranty covered, and ended up getting things fixed for free at Mississauga BMW. Go a seat rip and Toronto made something up one time about sending a picture to Germany for approval, to repair it, and obviously they denied it because Germany was never contacted. I asked on my next visit about the photos sent to Germany and they said they had no record of anything like that. Overpriced, scam artists, won't even stay true to the cars factory warranty. Go elsewhere, if you want good, honest BMW service.

Andrew Liaw

Great car buying experience with Scott Shadbolt here! In fact, everyone at BMW Toronto is nice. Just purchased an M2 Competition. My wife and I were fortunate to have had Scott Shadbolt as our dealer here. Scott was very pleasant, polite, professional and extremely knowledgeable and helpful in just the right amounts and timings. He listened well to us right from the first meeting and, as a result, his suggestions and opinions to us were very useful and reflected obvious understanding of our situation and concerns. He never made us feel rushed and always made us feel like we were the number 1 priority when he had his appointments with us, whether in person or by telephone. He was awesome right to the very last minute of delivery day and stay with us all the way to make sure we were all set! Scott treated us like family !! Who better to buy a Bimmer from, than a guy like Scott who actually professionally track-races an M3 himself. TOP MARKS for Scott!! And thank you !!

Hazel Sangster

I wish to comment on the excellent service I recently received from your sales representative George Stefankiewicz. I have been buying and leasing cars for many, many years. George is by far the best representative I have ever had. His knowledge and expertise in advising and helping to decide whether to buy or lease was superb! My recent transaction with him I would rate as 20 out of 10. It doesn't get much better than that! Sadly it was time for me to return my car but George will have my husband and certainly have me as a customer if I do decide to get another lease for years to come. If he ever leaves BMW Toronto we will track him down. Sincerely, Hazel Sangster Toronto, ON

Gordon Li

It was a great experience from beginning to end. From deciding on the type of vehicle to the test drive to delivery. They completely worked around my schedule, even when there were last minute changes. EDITED I needed a replacement vehicle so the first place I went to was back here. It's been about a year and the person who helped me out no longer works here, but the service has not changed at all. Satchel Ives was helping me and he was more than happy to go out of his way to make sure every question I had was answered and I have no doubt in my mind that coming back was the right call.

vivek jhinjha

We recently bought our first vehicle at BMW Toronto. First time is always special and the overall experience is as important as the vehicle that one buys. Samir Umer made our experience memorable, and the overall process very smooth and satisfying. We were in the market to buy our first 5 seater mid-size SUV. We tried various brands and did many test drives before finalizing BMW X3. During our search process, we met Samir at BMW Toronto dealership and there was an instant establishment of trust. Samir listened to our requirements and helped us choose the right vehicle. As a first time buyer, we had a lot of questions and we went back and forth between various brands, and throughout this time Samir very patiently addressed all our queries. Samir's knowledge of vehicles (not just BMW but about other competitive brands as well) is impressive and he has many years of experience in helping his customers choose the right vehicle, which helped us to further establish our trust in his services. We really appreciate that Samir was very honest with us and did not try to oversell. He helped us to look at the overall package/features and put things in better perspective when comparing X3 with other vehicles. From the day we met Samir for the first time and till the date of delivery (and post delivery assistance/guidance), he has been very prompt in his responses and professional in his services. We were highly impressed by Samir's courteous demeanor and attention to details in looking after our needs. Samir gave us a great deal on our purchase and a wonderful surprise on the delivery day. We would highly recommend Samir Umer to anybody looking to buy BMW.

Vitaliy

I have recently purchased a 2012 BMW 328i from BMW Toronto. At first, I was hesitant to ask for help because I was not sure which model to pick. Yet when I met Mujtaba (Mush) Hassan, he really understood what I was looking for. With his honest experience he helped me make a right choice and now I am more than satisfied with a purchase. I highly recommend him if you ever need any advice or help with purchasing a vehicle.

Edmund Chan

Updated - August 29, 2019: Today I took in my x5 for scheduled maintenance. I was helped by Maria Karabas in the Service Department. In an otherwise routine and uneventful day, Maria turned out to be a most surprising and welcome ray of sunshine. I showed up an hour early for my appointment, in the hopes of being able to wait on-site so that I could get my vehicle serviced and picked up earlier than as scheduled. I wanted to get a jump on my day. But I knew this might not be possible given the size of this dealership and the number of other customers waiting to get serviced first thing in the morning. Maria (and the wonderful service team at BMW Toronto) got me in and out in just over an hour (they had promised 2 hours), with my vehicle all washed and looking brand-new. By far the most positive aspect about the experience, however, was Maria's bright smile and her incredible friendliness, warmth, helpfulness (e.g. making sure I had everything I needed while I waited at the dealership), and charm--all of which made my day and served to cement BMW Toronto as the best dealership I've dealt with. Maria made my customer experience a most positive one and I'd highly recommend this dealership's service department to others solely for that reason alone. --------------------------------------- I'd bought a 3-series sedan from George Stefankiewicz at this dealership a few years back and I had a wonderful experience. So I decided to return to BMW Toronto and to George in particular when I decided to trade in my 3-series for an X5. Once again, George proved why he is the best car salesperson in the business. Even before our appointment, George took the time to answer a host of questions from me by email and on the phone. On the day of our appointment, George spent no less than 7.5 hours(!) with me to thoroughly test drive two vehicles (an X3 and an X5) and to patiently walk me through each step of the car purchase process. Throughout, I was never pressured to upgrade to any more expensive options, which is something I'm always wary of when purchasing a vehicle. George listened very carefully to what I was looking for specifically, and his advice to me was based strictly and solely on my needs rather than on his achieving the biggest sale for the dealership and for himself. I cannot overemphasize George's transparency and his patience. I walked away feeling very satisfied that I had gotten the best vehicle for my needs; that I had chosen the best options for myself; and that I had gotten the best purchase price for my new vehicle and the best trade-in value for my old vehicle. In a commission-based industry it is rare to find a salesperson who will put your needs above his own and that of his dealership, and to be willing to spend as much time with you as is necessary in order for you to achieve full peace of mind with your purchase. George is that rare individual. (I should add that during our day together, I witnessed George helping previous clients of his on the phone with random issues such as making an insurance claim after an unfortunate motor vehicle accident. When asked why he was doing this "extra" work, George said, "they're my clients and I try to treat everyone as I want to be treated.") Enough said. I should also mention the amazing experience I had with Colin Burch, the "Product Genius" at BMW Toronto who finalized all the paperwork with me on the date of delivery and familiarized me with all the myriad and often intimidating functions of my new X5. Colin spent more than an hour patiently explaining every feature to me, staying beyond even closing time to ensure I was comfortable with everything. He got me excited about my purchase and ensured that I drove off the lot with confidence in my ability to use the performance, entertainment, and safety features of my vehicle. Colin clearly has an enthusiasm for automobiles and a passion for his job which shines through in his interaction with customers.

David Boccia

WARNING: AVOID YOGA WARREN. Worst sales rep I’ve ever encountered at any BMW location. Very pushy and condescending, can’t believe BMW puts up with reps like him. The rep you buy from makes a big difference. Either ask for someone else or go to a different BMW location.

Cris Chui-So

I bought my second BMW from Toronto BMW here and was so happy I did. David Chu was professional and he earned my trust right away. He got me into the most amazing car, the 240Mi, which made it exciting to get into my car every time. When I moved away and Covid happened, my car needs changed. I reached out to David for some advice. Even though he knew he himself would not be getting a deal out of this situation, he helped me get in touch with his used car manager, Michael Kucyi right away. Michael was transparent with the costs from the get go, and tried his best to help me reduce the leasing penalty. He continued to communicate with me even on his day off, to explain what breaking the leasing costs are about and how it is calculated. Overall I was very impressed with both David and Michael’s assistance and they are commended for taking the extra time to help this damsel in distress! When I am nearing my retirement and will drive more, I will be back to drive a BMW and would not hesitate to come back to Toronto BMW, or recommend both David or Michael to friends and family! They have earned my life long business.

Yvonne Sandid

Purchased a certified 2011 328i Cabriolet. My sales consultant Mujtaba (Mush) Hassan was brilliant in providing me all the answers during negotiation. He was very professional and pleasant all through to delivery of the vehicle and demonstrating its features. I must note that I purchased the car by telephone and emails as I live in London, Ontario and only been to the dealership when I picked up the car. I will be back when I need a new car.

Ali W. S.

Great customer service! I picked up my pre-owned 320i from BMW Toronto a couple of days ago. Barrington Hibbert, the sales consultant that assisted me throughout the entire process was very professional and friendly. Thank you Barrington for making the process as simple as possible and answering all my questions and concerns in such a short amount of time. After this experience I can confidently say that I'll be back to BMW Toronto when purchasing my next vehicle and would recommend them to anyone.

CE User

Bought a used vehicle from the team at BMW Toronto and had an outstanding experience. Scott Shadbolt, my sales consultant, definitely put my needs first and was very accommodating. The vehicle I purchased was not a BMW but I still received all the attention and service I would expect buying a new vehicle. Thanks again to Scott and the team at BMW Toronto.

M E

I made a mistake and made an appointment with park view BMW instead of BMW Toronto! however when I got there the reception staff were incredibly helpful and made me a new appointment and I met up with Mujtaba Hassan. Mujtaba was extremely helpful and helped me find a nice car and helped me trade in my older one for a great deal! also when i had to pick up the car, he was away on family emergency but he made an exception for me and came in at 11 PM at night to give me my car so I can leave at 5 am with my flight! what a service! wow

Eric Rouah

My lease just finished with my 2018 M5. The dealership did nothing to help me facilitate the sale of my car as they said they don't get involved in 3rd party financing. My experience from the day i picked up my car to the last day has been nothing but problems. Its really unfortunate because Ishmil was the only one that actually tried his best so Kudos to him. Bmw Durham stepped up to the plate and that's where my next purchase will be coming from. Remember its the small things that count.

Kimberley Seon

Great overall experience with BMW Toronto over the years. Stelios in service always goes above and beyond to ensure my needs are met. I would not hesitate to recommend BMW Toronto to anyone looking for a new car or to have their current car serviced.

Luc Montpellier

I just picked-up my 2017 X5 and had a wonderful experience. Dominique was very attentive throughout the entire process, and offered great customer service. Colin my BMW Genius made the delivery experience very enjoyable. An all around great experience!

J

Excellent service! Shuttle service is amazing! They even paid 14.00 for a taxi when they couldn't make to pick me up at my work as they were overloaded. Never charged me a cent for what broke and was under warranty! Service and Sales staff are friendly, polite and well trained. Kevin Liu is an amazing salesperson and knows very well the cars he is selling ! Before leasing the car 3 years ago, visited Volvo and Audi to then realize BMW Toronto is in a different level. The purchase experience was the best. Surprised me and my wife. 3 years of great service and we are leasing there again for 3 more years! 6 years in total and the way they treat us, we are staying as loyal customers for many more years to come!

Grenvil Gracias

I highly recommend Samir Umer at BMW Toronto. I will be referring all of my friends, family, and colleagues around the Greater Toronto Area to Samir. He has been nothing short of exceptional. I live in Alberta and I actually ended up …

Christoph Buchmann

Recently purchased my new BMW here. Scott Shadbolt was my single point of contact and did a terrific job, from our first conversation to finding the car I ended up buying. Very satisfied! Very professional and customer oriented.

Rebecca Richman

We dealt with George and he made car shopping a great experience. He explained every thing in detail and was very patient with us. We will definitely be back. Rebecca RIchman and Michael Hershorn

Birendra Mauji

Just got our first pre-owned BMW x3 and had an amazing experience with Mas. He was very patient in answering all our questions and explaining all aspects of the deal. He made sure that our needs were at met. The delivery was very comfortable as he took the time to explain all of the features. In all it was a wonderful experience. We would highly recommend Mas to our friends.

Mark Cooper

I recently dealt with Bruce Sedighi on my trade ins and purchase of a new 2018 440i gran coupe. My experience with Bruce and the other staff at BMW Toronto who assisted me was fantastic. Very professional and courteous service throughout the entire process. I highly recommend Bruce and BMW Toronto !

Joe S

My wife and I recently purchased a vehicle from Samir Umer. Our family was growing and we needed a vehicle with more space. Samir took the time to understand our needs and helped us get the vehicle we wanted. Also, my wife really wanted the vehicle in white and Samir took the time to help me find the perfect one for her. He even helped with surprising my wife when we picked it up. If you are considering purchasing a BMW, go to Samir, he is a top notch salesman!

Nafiz Somjee

I made a purchase from BMW Toronto a couple of months ago and I'm very happy with the overall experience. Scott S. took very good care of me from test drive, to closing of the sale and a couple of minor matter that we need to take care of post sale. He was always responsive and helpful - answered all my questions to my satisfaction and provided helpful guidance. Thanks for a great pre and post sale experience!

M Scuglia

In the interest of full disclosure, I have been a dedicated client of BMW Toronto since 2003. I own two BMWs purchased from Mr. Vince Cappella, Sales. My vehicles have been exclusively serviced at BMW Toronto. As a point of interest, I also own a Mercedes and so I can speak knowledgably about the kaleidoscope of service experiences. BMW Toronto has earned my loyalty based on the exceptionally high overall quality of service delivered over this period. As an illustration, following my most recent visit to the dealership last week, I wish to express my appreciation to Mr. Mark Glyn-Williams, Service Manager, along with some of his team of professionals, Mr. Hal Greenson and Ms. Michelle Tofano for their co-ordinated same-day emergency assistance. They helped to arrange for timely and cost-effective repairs to my BMW. My vehicle was washed and ready for pick-up ahead of the scheduled completion.

Hardik Patel

We got our first car in Canada last year and Adrian helped us from the beginning till the delivery. I would highly recommend BMW Toronto for hassle free experience and nice customer service. Adrian keeps checking on us for our X3 and he has been very helpful.

Mequel Churchill

I purchased my first BMW X1 yesterday and I love it. The gentleman who I first spoke to, and who was with me the whole way through, was very helpful and friendly. He answered any questions I had or concerns with ease. He made the whole experience enjoyable. I was even surprised after I purchased my vehicle he gave me a $50.00 gift card to spend at their boutique, which I gladly did on some great items. I would highly recommend coming in here and dealing with the exceptional staff who make their company one of the best experience one can have when looking for a high-end luxury vehicle. The gentleman I dealt with is named Mujtaba (Mush) Hassan. Give him a call today...you won't regret it! Thanks so much.

Jim Laing

I had a bad experience with a Toronto BMW. I took my car in for repair and they had it for 3 days. When I picked it up I noticed that there was a bit of cosmetic damage on the centre consul inside the car. They refused to accept responsibility for the damage. Furthermore they told me to read the fine print of the paper I signed when I dropped the car off which they said stated that they were not responsible for any damage to the vehicle. The fine print actually states that they are not responsible for any damage beyond the dealership’s control, but my contention is that the dealership caused the damage and is therefore responsible. I called BMW Canada, but they told me that all dealerships are independent franchises so there was nothing they could do.

Lauren Meschino

This was my first experience at BMW Toronto and with Samir Umer. I had a great first impression from the moment I reached out to set up a test drive. Before I arrived, I received an email from Samir with detailed instructions on the COVID policies at the dealership, as well as screening questions, which made me feel comfortable before I even arrived. When I arrived for the test drive with Samir, he was well prepared and had a car ready for me. He took his time with me, answering any questions I had. With him in the car in front of me (to ensure appropriate distancing), he set us up on a bluetooth phone call and was able to talk me through the different features of the car, as I was driving in the car alone. He knew the car thoroughly and highlighted many of the great features in our time on the road. I test drove 4 different cars that day and my experience with Samir at BMW Toronto was by far the best experience I had! Following the test drive, Samir was responsive when we reached out with any questions, as well as when we reached out to discuss choosing a vehicle. He was patient with us, spent time answering any questions we had, and did not pressure us into making any decisions. He worked hard to get my wife and I the car we wanted for the right price and kept us well informed from the time we signed the papers to the time the car was delivered. Samir demonstrated 5 star service from the very start and throughout the entire process. I highly recommend him if you're looking for a new vehicle! Thank you, Samir!

rakul mahenthiran

Most amazing dealership experience I have had. I started speaking to Mas early November in regards to purchasing my dream BMW 335i. At the time the exact vehicle I wanted was hard to come across but Mas asked for my expected purchase date and said he will get me the car before then. Like promised Mas went above and beyond, he found one of the rarest 335i with all the specs I was looking for and all within my budget. Couldn’t be happier with my BMW purchase experience. Great Job Mas, keep up the great service! I be sure to come back for my next BMW purchase.

Nedra Lazreg

Me and my husband just got a car from BMW Toronto . Seth Milano the sales agent is just amazing . So professional, welcoming and he made our experience wonderful. I really recommend him if you guys are looking to purchase a car from BMW . Thank you.

Ruben Acuna

I need to thank Samir for all his honest and respectful guidance through the overwhelming process of selecting the right car for me and my family. Samir is brilliant gauging the amount and caliber of assistance I needed. BMW was not really in my sight. After visiting many (basically all) different types of dealerships I finally encountered somebody that truly knew the product and company he represents, but mainly he put my needs before anything else. Samir listened to my needs and guided me, a totally ignorant of cars, to match the magnificent offerings of BMW with every single need and wishes of me and my family. The combination of BMW and Samir patiently opened a totally new world to me. My great fear was to have to deal with the “usual car sales person”. Samir made me feel that he and BMW cared for me in the outmost respectful manner. Samir knows the BMW “system” to perfection and was able to find the right car through their complex inventory. Ah! And one more thing, Samir does not abandon you as soon as you pay for the car. He becomes a welcoming “go-to” person regarding cars. Of course I do recommend Samir for the person that wants to buy a car from an expert and honest professional. Thank you Samir.

Alvin Pollard

My wife and I highly recommend Wilbur at BMW Toronto. He is knowledgeable, experienced, and friendly and made the experience comfortable, informative and enjoyable for us both. Thanks again Wilbur.

Mario Plastina

I would like to take this moment to acknowledge the dedication and enthusiasm that was provided by Samir Umer at BMW Toronto in June of 2017. I have leased 4 vehicles for my company at BMW Toronto over the last 12 years. I have been a loyal BMW client for many years as far back as 1990 when I purchased my first BMW 320i. As most who lease vehicles understand, it becomes a strange process when picking up the new car and returning the old one. The decision what to do and what to get becomes a stressful process. My experiences have been fine during this process with my last 3 leases, however this particular time, Samir bent over backwards to make sure I would be happy with the options he presented. BMW’s do not need much to sell themselves, however I felt Samir genuinely understood the value of a repeat client and honestly cared to the point where he recognized that clients have a lot of options of leasing a car anywhere, so it is imperative to make sure it’s not always only about the car, but also about the customer. Thanks again Samir and BMW Toronto on your help and service. Mario

Mark Avila

I had an amazing experience when buying a car. Scott Shadbolt made that experience possible. He helped me out and went beyond to help me with the situation I was in and made it possible for me to get my first car. If your looking for someone that can help you find your first car or car, I would suggest seeing Scott Shadbolt. Very professional and amazing with customer service. If he sees this, I want to say Thank you very much.

Yann Gabriel

We’ve had a great experience with BMW Toronto and Dominique Girouard, the sales rep we’ve dealt with can take of lot of credit for that. Dominique has been instrumental in our decision to purchase a new car. She clearly understood our requirements early and kept these in mind throughout the entire process. She has strong knowledge of BMW cars range and features but we’ve never felt like she was trying to oversell us something we didn’t need. She’s been very patient (we were “first time buyers” of a new car, we went back to the showroom 4-5 times before making a decision!) and even when we considered used cars as an alternative, she continued to help us with the same enthusiasm. Lastly, she’s demonstrated advance knowledge of leasing and financing options and has provided outstanding guidance. We would definitely recommend this dealership and Dominique’s expertise. Yann

Aleksandar Ilic

After taking a delivery of my BMW yesterday, all I can say that I am very disappointed with this dealership. At the end, it feels as if they do not have any appreciation/respect for customer’s time as well as there is a disaccord between the guys in sales/business managers and service. But let’s start from the beginning… I was negotiating over the phone and email with BMW Toronto sales rep for the 2016 BMW 335i GT with 78km on it. After going back and fort for few days, I have made a final offer and sales representative asked me for a credit card for down payment. I told him that I cannot give him over the phone but instead I will be at the dealership in couple of days and provide him with my credit card at that time. I came to the dealership as promised and met with sales representative, inspected the car (had 79km on it) and went upstairs to finalize the paperwork. Sales rep took the paperwork to the manager for sign off. However, when he came back in his hands there was a counteroffer from the manager. I told him right away that I was disappointed by this and that I thought they accepted my offer and I was here to finalize everything not continue negotiating. I left very disappointed to say the least. After the weekend, I received the email from sales rep where he apologized for the previous week informing me they have accepted my terms and that he will need my credit car. Here we go again. I went back there again, and we finalized the deal. Met with Business Manager, went over detail and said the car will be ready for delivery in a week time (Wednesday). He was also to provide me with a quote for additional work, which he did in a day time and I have agreed to proceed with additional work (chip protection). The following Tuesday I have called the Business Manager and asked him if the M Performance Power Kit could also be installed in a car and rolled into my financing. He confirmed that they can do it and provided me with a quote. I told him to go ahead. The following day I followed up with sales rep to see how this additional work will affect my new delivery date (Friday) and was told that M Performance Power kit can’t be installed in my vehicle without installation of upgraded exhaust (additional cost). I was taken aback, and sent email to both sales rep and Business Manager not to proceed with this work. In the mean time, I got a price from Budd’s BMW in Oakville for M Performance Power Kit installation (without exhaust) and set up installation time to be after the delivery of the vehicle at BMW Toronto. Delivery day came and to my surprise BMW Toronto didn’t have winter tires ready for me to take them home with car. I was told to come back and pick them up at another day. I have also inspected the car an noticed that car was missing a cargo cover. Sales rep apologized again, and told me that it somehow disappeared and that it was on order. I can pick it up at another date and will be notified when it comes in. My final surprise was when I started the car and noticed that the car had additional 100km on it since the time I have purchased it. That was a final straw for me as I can only have imagined how the vehicle was driven for that additional time that was clocked in since the time I have purchased it. At the end, very disappointed with this dealership. They didn’t respect my time and with that me as customer (I will probably have to log at least one more trip to this dealership), didn’t get M Performance Power package installed and rolled into finance as promised and the final let down of car not being 100% ready for delivery. At the end, at least somebody had fun with my car driving it for 100km. Good bye BMW Toronto hello Budd’s BMW Oakville.

Shamima Akter

It has been a great pleasure to buy a vehicle from BMW Toronto today. Mr. Ambross PI, the very well mannered and knowledgeable sales representative, did an excellent job in showcasing the car and completing the buying process with great care and professionalism. I definitely will recommend BMW Toronto to my friends.

Jeff Esselink

Firstly, let me start by say, Scott Shadbolt's (sales) professionalism and level of detail was tops. Combined with his easy going personality made the buying experience a complete pleasure. The delivery was detailed but not overwhelming. Al, as a finance manager, provided great information and did not push (up sell) extras. He showed the options and allowed us to decide without trying to alter our decisions. He treated us and our decisions with respect as did Scott. The car (2014 BMW 328i) experience is better than when I test drove it. I am enjoying it for subtle things like the box feel of the dash board that makes it more 'boxter' than many of the curved dashboards on most of today's cars. There are a lot of features on the vehicle that will take time to discover and enjoy, but the BMW's engineering detail and consideration placed into to the entire driving experience far exceeds any previous vehicles I have owned. I can easily say, Scott Shadbolt's sales service has been the best sales service I have experienced when buying a vehicle and I feel like a part of BMW Toronto not just another sale. I look forward to stopping in and saying hi to Scott and Al when I have my regularly scheduled service.

Nick Giuga

Came in just to look around and ended up trading in my car for a 428. I purchased my last car at Parkview BMW, and while the service was good, BMW Toronto was excellent! I was helped by Mas, he was very knowledgable, and had superior customer service skills. He went above and beyond to meet my expectations. If you plan on purchasing a new vechicle, I highly recommend asking for Mas!

Elena Barragan

Worth taking the time to share such an incredible experience at BMW Toronto, special shout out to Luke for walking me through the entire process seamlessly and making sure I got what I wanted. After being hit in March, BMW saved my life and through the emotional journey I was able to get my feet back on track with Luke and Management’s help. He didn’t brush me off or push a sale. He listened to my needs and helped to make it happen. Loyal customer !! Thank you!

Grant C

We recently returned to Vince Capella at BMW Toronto for the fourth time in purchasing a new vehicle. It has always been a great pleasure dealing with Vince: he goes out of his way to listen and answer any questions but never puts any pressure on you to buy. He's worked with us on several occasions to seek out the optimal vehicle and has never tried to sell us on anything that we weren't looking for. I have no hesitation in recommending Vince to anyone looking for a BMW.

Simon Kwiecinski

Went to look at a used motorcycle, sales guy could not be any more dismissive, must had interrupted his morning naptime. 'This is the bike, this is the price, take it or leave it' attitude. Advertised as a deal, not stated anywhere it was sold as is, zero interest in even trying to sell it to me, other than claiming it's actually worth even more on the market (which it isn't, I did my homework). Waste of time, don't bother shopping there. BTW, had similar experience there couple years back when shopping for a car. Guess things don't change there...

Armin Sar

After purchasing my first BMW X3 from BMW Toronto and Mas Kangavari, I feel compelled to write a review from the amazing service provided by Mas and the entire team at BMW Toronto. I got a great deal from my trade in and the X3. Mas thank you again and thank you to team BMW at BMW Toronto!! You guys are awesome! I never had this much fun car shopping!

Marco Ehyai

Wonderful experience from start to finish. Sean helped us get the car we wanted and made the whole process easy. Took a lot of time and personal care in delivering the vehicle and going over all the features and options. When something happened, Kashif the sales manager was quick to address our concerns and make us happy by taking care of the situation. I would recommend anyone looking for a higher level of quality and service to visit Sean and his team at BMW Toronto. Keep up the good work!!

Christina McKibbon

We live out of town, and we worked with Jamie Wagdin on the purchase of a used vehicle at BMW Toronto. He was professional and courteous, and helped us make all the arrangements ahead of time via email so that we were able to drive into the city, spend an hour at the dealership and leave with our new (used) car. I would recommend this dealership and Jamie in particular.

Stella Pang

After going for service with my old BMW X3 for the last 6 years, I was really disappointed to find out the real service of this dealer which I thought was supposed to be very professional! Obviously, they are not! Lately, I purchased a 2017 BMW Station Wagon 330I from another dealer since they can't offer me a satisfactory price. When I asked to speak to a product adviser regarding certain features of the new car since I was planning to bring my new car back to them for service in the near future, I was told that I will be charged a fee ($150?) for my request to speaking to the product adviser since I did not purchase the car from them! This is really unbelieveable as in the near future when I bring my new car to them for service , they will be the one to gain for the labour..........etc. As a loyal and long time BMW customers, I was taken aback and shocked of the pettiness from this dealer.

Fab

Purchased a low km demo from BMW Toronto. The vehicle was delivered with an outstanding recall and the vehicle was in transport mode. The inspection/maintenance prior to delivery was performed by a 3rd party auto service center. The vehicle encountered many software errors due to it being in transport mode until eventually the vehicle could not be driven. Sent an email to various individuals still no formal written reply how this could happen. I received a call from some manager telling me that the inspection was done a year earlier when the vehicle was delivered and BMW does not cover the oil change. It clearly states in the service manual. " Your BMW should be serviced once per year or every 12,000 to 14,000km." Instead of apologizing and admitting there mistake he tried to pass the blame on me wondering why I didn't bring it in for service.

Cailan Raistrick

I can only say positive things about my experience buying a car with Ambross Ip from BMW Toronto, he was extremely helpful when we were choosing a car and helped to guide me and explain the cars without ever pushing or putting presure on me. He made the sale a breeze and fully explained everything on the car with me when I came to pick it up, he even paired my phone and set the SatNav with me when I came to pick up the car! Overall he made my experience with BMW Toronto the best I have ever had and I am thoroughly grateful to Ambross for all his help, even after the sale when I approached him with questions again that he swiftly resolved for me.

Nolan Beckett

I was interested in trading in my M5, but decided to wait because I am practicing responsible social distancing. I was surprised and quite disgusted, frankly, when I learned that you are still operating as usual and have serviced customers who have been abroad. This dealership has a complete disregard for the safety and health of its (now former) clients and also its employees. I will not be returning to this dealership and do not recommend them to anyone.

Sanchit Mittal

I had a great purchasing experience with BMW Toronto, specifically my CA, Samir Umer, who made sure I got the best possible deal on the new 3-series. My car spent a considerable time sitting at port for additional inspection but Samir did his best to get the car to the dealership as soon as possible and kept me informed about the status along the way. Samir and the business manager Scott were also very helpful in getting me a great deal on the PPF and car coating with BMW Toronto but I ultimately decided to get this done from my own detailer. The one thing I was upset about though was that when I was taking delivery I noticed that the car was badly scratched up all over. The condition of the clear coat was totally unacceptable and I am not yet sure if this was investigated further by BMW Toronto or BMW Canada. Nevertheless, I believe this was out of BMW Toronto's control hence a 5 star review for them, BMW Canada and its logistics is another matter.

John Vizikas

I bought a used 2009 BMW X5 from this dealership and must say that the service has been excellent for the moment I set foot in there. The car was in great condition and any outstanding issues were taken care of. Even after I noticed a couple of dents on the hood after having the car for a couple of weeks, it was all taken care of! I can't speak for all the sales guys there, but Simon took outstanding care of me and the car. Overall it was a great experience buying a used car from them, and if you are in the market for a used (or new for that matter) BMW, you should definitely consider buying the car from this dealership.

Naushad Akhtar

We got our first BMW from BMW Toronto and dealt with Scott Shadbolt and had a wonderful experience at the dealership. Scott is a great sales person who takes care of your needs. He is not pushy and aggressive which makes buying with him very comfortable.

TheWade822

I bought a used car from this location, and about a month and a half later the front passenger door would periodically fail to open from the inside. Seeing as this is a huge safety issue, I brought the car to BMW Toronto, and was treated very poorly. I initially met with Ishmil from service, who was dismissive and rude. He sent me to my sales rep, a move which the sales manager would later call "an attempt to get rid of the situation". My sales rep, Eiraj was the only person who was friendly and helpful throughout my whole visit, but due to his lack of power over the situation he sent me to the sales manager. The sales manager, Lee, determined that even though the car was recently purchased, he would not be covering the cost of the repair. He did however promise to contact the service manager and give me a discount on the repair. Fine. I was sent back to Ishmil, who's phone rang while I was talking to him, and he spoke on the phone for 5-10 minutes while I was sitting there. I told him about my meeting with Lee and what he promised me. Ishmil spoke to the service manager, came back half an hour later and told me there was nothing he could do. I was then given back my keys and my car, without a quote or anything. What a waste of two and a half hours.

Emeka O

Incredible service by Yasir Rehman at BMW Toronto. Went out of his way to get us a great deal. Fantastic service, and displayed great patience as we went through the models to determine the best fit for us (my wife and I). Thank you again for your help Yasir.

Mina Scarmato

This dealership is professional from beginning to end. I have serviced my BMW here and usually deal with Stelios. He is not only knowledgeable but friendly and reliable. I know he isn’t going to sell me services I don’t need. Scott in Sales was incredibly personable and approachable. I test drove a preowned X3 and not only was it a smooth ride, Scott explained everything I needed to know about the vehicle with patience and kindness. I ended up purchases a different brand, because I wanted to try something new, but almost didn’t want to leave my BMW family. I will be back in the future!! Continued success!!

Ann Buchana

Buying a car can be a daunting experience due to the depreciating aspect of the item. Buying a luxury car can be even more unsettling as they cost more. Adam Wisbey has been an absolute delight to deal with over the years at BMW Toronto. He is patient, pleasant, knowledgeable, honest and professional. He is always transparent and thorough in his interactions with us. He makes it easy for us to make decisions by providing choices to fit any budget and goes above and beyond to ensure we are satisfied with our purchase. He is the reason we return to BMW Toronto to do business for the last 3-4 vehicles we've purchased. A big "Thank You" for your patience and time you've invested with us for the recent purchase Adam, the car is very fun to drive. Thanks again and looking forward to doing business with you in the future. Thanks Ann

Eric Rodrigues

I had a great experience at BMW Toronto. I worked directly with Jamie Wagdin and Yanet Isaias and only have good things to say about the dealership and the process of purchasing a vehicle from them. If you love BMW, you found the right dealership.

Demonic Ammitt

Friendly and knowledgable, Samir Umer was very helpful and made our purchasing a good experience. Samir was answered clearly any questions we had. I would recommend seeing Samir at this BWM dealership.

Mat S

Terribly corrupt. Service personnel are driven to falsify work that you don’t actually need on your car in order to pump up fees. Example, every time I go there to get my winter tires swapped in they tell me that they found a nail in one of the tires. When I ask them to show me, they’re never able to. Instead they recommend replacing with a brand new tire from them, and of course, because it will mean the treads on the other tires won’t match, they recommend changing all four or “at the very least two”. Massive scams at this dealership. I’ve owned two BMWs in my life and I will never buy another one because of my fear and disgust of having to deal with the service and maintenance staff at BMW Toronto.

Mike Scotcher

I recently bought a 2013 BMW 328i from BMW Toronto. Simon Yarwood was my sales consultant. He was great to deal with and was very knowledgeable. The whole process was smooth and stress-free. When I picked up the vehicle on delivery day, it was shining like it was brand new. I highly recommend Simon Yarwood at BMW Toronto if you're looking to buy a nice vehicle.

Mark

I recently purchased a used vehicle from Simon Yarwood and my experience was excellent. I found Simon to be sincere and very knowledgeable. My purchase required the dealership to complete some after market alterations on the vehicle, which we agreed to by handshake only - and everything was completed exactly as agreed.

Amy Chow

My partner and I went into BMW Toronto looking for some suggestions of a new vehicle. With the fantastic knowledge and recommendations of Lee Chenoweth and Satchel Ives, we decided on the purchase of the X7. Satchel was wonderful! Not pushy, knowledgeable and efficient and accurate with answers to our concerns and gave us valid feedback based on our needs from a new vehicle! The delivery process was also made seamless with Raymond Tang. Raymond is calm and articulate in explaining the components and uses of our new car. If you are looking for a new or pre-owned BMW; I would highly recommend asking for Satchel! Thank you BMW Toronto for the continued great service...even after delivery!

Arun Gopinath

We truly had a great business experience, especially with Samir Umer, who was there with us throughout the process. The process looked quite professional starting from blocking a time slot, briefing on every option available, test-drive, follow-up, documentation (No surprises) etc. Honestly, if it wasn't for Samir, we would have not bought a new car right now as our plan was just to buy pre-used and were considering various brands/variants. We visited this showroom, like any other, but with his perspective about BMW experience, we booked the car within the next 24 hours time :). We are truly enjoying the drive and will remember him for his best pitch. Thank you BMW Toronto and Samir for this experience. Looking forward for a longer business relationship!

Tron Lives

Great customer service all around. If you are ever looking for a new car - please ask for Owen as he was an awesome sales person. He helped us along all the way and the test drive was great. He was very informative and knowledgeable. The finance manager Kevin was very good as well. Thanks again BMW Toronto for helping us out!

Vithuran Suganthan

I had a great experience at BMW Toronto. I had gone to the dealership based on their websites mission statement, and my expectations were exceeded. When I first walked in I was quite intimidated as it was my first time walking into a high class dealership. I had gone in with only questions and with no idea whatsoever of buying a car right then. Shawn Lalani, a Sales Associate, approached me with a warm smile and answered all my little questions without any hesitations. He was very friendly and personable, he took me for a test drive in a 2017 demo car so that I had a feel for the type of car I would be interested in (I was currently driving a 2004 BMW). I immediately loved the car and after working my budget out with Yanet, the financial advisor, Shawn ended up finding the perfect car for me that fit my budget and that I loved. He was able to set everything up and get me in the car within a week. Even a couple of days later when I had questions about the car he was very helpful and answered the questions promptly and with a friendly manner.

Dhaval p

One thing i learnt there is no difference between Bmw Certified dealership and third party dealership. Service/sales rep all are same accepts for professional attire. Purchased 328ixdrive, next day noticed car makes weird vibrations over 80km/h. Went to dealership and they promised to fix it however car still has vibration over 80km/h. If their mechanic does not notice while they test drive means car has no issue. Terrible service. Also front bumper colour is purple and half is black they don’t disclose this in Car fax. Delivery time set in the evening so you cannot notice any modification/scratch/paint job that they promise. Service department never follow up, you have to keep calling them and be prepared to wait 2-3 weeks to hear that need more time to fix the issue. Most of their car has accidents and will have issues after few months.Make sure you take long test drive on highway. Avoid buying form Toronto dealership, save your time and money.

A C

We dealt with Mas and his colleagues at Toronto BMW on our recent BMW Z4...I have been buying cars for years through various brokers and dealerships...Mas by far has been the best salesperson we have ever dealt with. He is prompt, consciences and really cares about his client's complete satisfaction. If you are looking for a BMW or a premium used vehicle we have not hesitation to recommend Mas and Toronto BMW.

Al Lickver

Dealt with Adam Wisbey on Sept 22, 2018. Leased a 2018 X5. As a retired Director of Marketing for many years, I am always attuned to the process a sales consultant uses and I have to say, Adam exceeded my expectations. He displayed professionalism, caring, patience, knowledge and an understanding of what I was looking for. Car buying is not always as much fun as it should be but Adam was absolutely great to deal with in all aspects. He had the car delivered to me clean and with a helpful tutorial. He has followed up and will again at one month and beyond. I felt he was sincere in letting me know I can call anytime with questions. We will get together again for a "tune up" tutorial as well. I highly recommend Adam. There is an old saying that I love in sales: "People don't care how much you know, until the know how much you care". That's Adam!

james botrie

I have been going to this dealership for over 20 years and have bought three cars through them. The last time I brought my car in for service they called me to tell me the car was ready. When I arrived at the dealership they couldn't find it. An hour and a half later they finally brought the car up I missed an important meeting as a result. I called in to complain to the owner. He never returned my call instead had someone else call me back who said she was the Service Manager. Her only explanation was that these things happen. A flimsy excuse at best. I recently went into the dealership to purchase a new car and was so disappointed on how the process was handled decided that I won't deal with this dealership again. Overall not a great experience on the service or sales sides of the business.

Keith Barrow

After looking around for vehicles for a few months we decided to purchase a bmw. We don’t live in Toronto but the one we wanted was there so we came down and purchased it. Right from day one our salesmen Scott Shadbolt was courteous professional and very knowledgeable of bmw’s as well as other cars. He was the best salesman I had ever bought a vehicle from, never pushy and always returned my calls in a timely matter. We had a few minor things that needed to be addressed after we purchased this car and service was great we brought the car in took the loaner vehicle and the car was serviced quickly. It’s great when I buy a BMW and the give you a loaner that is equivalent or better to the one you’re driving. Only a few little things that could’ve been better which was the financing Yanet wasn’t good to deal with at all and we bought snow tires from BMW Toronto and since then we had to have them serviced twice already because of air leaking from them. Because of the great sales and service I had from this dealer I still give it a 5 star anyways. Keith Barrow

A S

Can't say enough good things about this dealership. From our first visit to the day when we picked up the car, the whole buying experience was exceptional. Our salesperson, Ambross Ip, was extremely helpful and pleasant to deal with. The car service experience is also a breeze each time (apart from the costs that are, understandably for a high end BMW dealership, high). Well deserved 5 stars for this well managed dealership.

B R

The dealership is clean and tidy. Samir my sales consultant was incredibly helpful and extremely knowledgeable. I left the dealership with a very clear understanding of how well built my new BMW 330e is and every last question and detail was answered.

lewi0846 University of Minnesota

Poor customer treatment. He have got two cars through this dealership: and x5 and recently a 330e. The sales team are great, as you would expect. However, dealing with the service department is always a headache. Reception is rude and dismissive. We overpaid for the 330e, and were told they would sort it out, but mo the later, have not heard back from anyone. Manager won’t return calls. It’s a disappointment when you’ve spent so much on their product. We were hoping to go with an x7 in a years time, but will definitely go elsewhere.

Dominique Lavery

I leased a new vehicle just last week and my time with Kellia (my assigned Product Genius) was the highlight of my buying experience. Not only was she extremely friendly and professional but demonstrated an authentically sincere interest and excitement around my purchase. And when a problem came up whereby I wasn’t going to be able to drive away with my car until new paperwork was completed, she went out of her way to make sure I was taken care of by driving me back to work and then coming to pick me up once the car was again ready for me. She's just simply awesome!

Danish H.

If your vehicle is out of warranty, avoid BMW Toronto like the plague. I brought my car in for "jerking" on hard acceleration. Rather than taking it for a test drive to recreate the issue, I was advised that since the "check engine" sign had previously triggered, they simply had to run a $194 diagnostic to identify the issue. I went ahead with it, assuming that the subsequently identified issue would be fixed under a previous recall (which had described the exact same symptoms). The next day, I was quoted roughly $8.2K in repairs to fix the issue; plus another $1.8K for unrelated break repairs. I was insistently discouraged from shopping around, as others would use "aftermarket parts". I went to another repair shop, who took it for a test drive immediately to recreate the issue. They replaced the plugs and coils. Within 30 minutes of me entering the shop, my vehicle was running perfectly again (even with hard acceleration). The total was $600 plus taxes. My breaks also had at least 50% of their life left, so it was suggested that replacing them immediately is unnecessary. Rather than looking out for the customer's interests and building a long-term relationship, BMW Toronto seems eager to squeeze as much as possible out of them. They will suggest every repair in the book to pad their pockets. I love the car, but am extremely disappointed with the service and advice I received here.

Chris Flynn

I recently purchased a pre-owned 2012 X1 at Toronto BMW. My sales associate Mujtaba (Mush) Hassan was great to deal with from the beginning. He asked the proper questions in order to find me the right car for my family's needs. Mush took the time to answer my many questions and arranged for an extended test drive which was very helpful. Upon deciding on a vehicle and agreeing on a price, I picked the car up a week later. The service dept cleaned up the car far beyond what I expected, it truly looked like new. They detailed everything. I went through the car meticulously and could not find a flaw. Upon pickup, Mush walked me through every aspect of the car, mainly the many features of the Nav system. Mush has also reached out after purchase to see if I have any questions. The great service combined with the 6 year, 160 km warranty made the decision to go with BMW Toronto an easy one versus the uncertainty I found with some of the private sales or used car dealers on Auto Trader. Overall, the experience has been great so far. Hopefully, this will not be my last purchase at BMW Toronto.

cosmin paraschiv

Great experience at BMW Toronto. Very professional and willing to help. Vince Cappella is fantastic sales rep that went above an beyond to get us the best deal. Vince also, helped several months after we bought the car when we had a small issue and thanks to him everything got sorted in a timely manner! Strongly recommend Vince Cappella and BMW Toronto.

Pavlo Soldatenko

Disappointing experience Front desk booked me in for a warranty service and tire swap ( asking me how many km the car has on ). I dropped off the car just for Aaron Wilsher and Ishmil Mohammed to refuse warranty service as it was 2000 short of what they would tolerate...not sure why they booked me in on the first place. Assistant manager Ishmil Mohammed refused to take responsibility of their employee making a booking error and passed such fault to me by refusing the service. Considering they do not provide a loaner or an uber, have a little consideration of their customers time, I am a little confused why would one pay a premium for the services here.

Michael Tang

Recently purchased my 328i and had a great experience at BMW Toronto. Both my Sales Advisor, Enrico DiFede, and Business Manager, Janet Nguyen, were extremely professional and helpful throughout the process, and quick to follow up on the issues I had. The Delivery specialist Andy Ni was also very helpful delivering the vehicle. I would definitely recommend this place to anyone who is interested buying a BMW.

William z

I agreed to purchase a brand new 2017 BMW R nine T pure bike from the dealership and dealt with Jon Dunnill. Since The bike is 2 years old they offered me a great price that I accepted. I singed the contract and paid my deposit. Was told the bike would take a few days to arrive. After a week of waiting I contacted them for an update and was informed that they could not find the bike in the warehouse. I was naive to assume that BMW Toronto would honour the signed contract and offer a fair solution. They offered me the exact same bike in the 2018 model year for almost $3000 more!!!. When I say the exact same I mean it, same engine, paint, features and styling. They refuse to open a dialog and hide behind the words "theirs nothing we can do. " There are lots of choices in the Toronto areas for BMW Motorrad sales. Stay away from this dealership. They do not care about the customer and do not honour their agreements.

TARUN KHANNA

Extraordinary service & advise on our 1st BMW X4 purchase from SAMIR UMER - BMW TORONTO. SAMIR is an honest & a wonderful human being & definitely an asset for the BMW Organisation. Keep up the Great work... SAMIR.

Ebrahim K

Special thanks to my sales agent Ahmed Mourad for getting me out of my 48 month lease after just 12 months even thought it was from a different dealership. He's always available and get things done asap, no delays when dealing with Ahmed and bmw Toronto. No customer service issues. If your wants and requirements are realistic he and the dealership will get it done. I saved thousands here compared to other bmw dealerships. Will be back in 39 months!

Papedthan Naveendrarajah

I bought my very first BMW 535 from BMW Toronto Mas Kangavari was very friendly and respectful with my needs. He showed me what I exactly wanted and understood my budget and requirements for the car. I did the test drive with him and Mas wowed me with his knowledge and his passion about a BMW car. He basically sold me the Brand during the test drive. Mas kept me in the loop on the sale and followed through until I picked up my car. I will definitely recommend to you to visit BMW Toronto and have Mas Kangavari to be your go to person. Mas is a great asset to the brand! I know my next car will be from BMW Toronto again!

G “Gn456” N

Picked up a 335i M performance a little over a week ago. It drives great and the salesman, Simon Yarwood was very helpful, knowledgeable and passionate about the brand, which only made the experience as a customer that much better. Overall great dealership with a great staff working there.

Zhou Xu

Extremely disappointed on my first service experience at this location. - Spent 2400+ on a routine annual service (nothing big to replace)? It's fine. - Informed to pick up on the next day? It's okay. However, when I arrived 2 hours after receiving the text saying "your car is ready", I was told it is being washed and sanitized and need 10 more minutes. 20 minutes later, I asked the guy if it is ready, he went out and brought back my key. The photos showed what my car looked like when I found it. At least I can see someone has opened my hood lol... What I want to say is: It is okay to tell the customer honestly if you are running behind schedule, but you should not lie. - If the car is not ready, don't say that because you are wasting my time. - If the car is not washed and sanitized, don't say it has been done. If you are lying, how can I tell if you have done all the services you put on my invoice? I have the reasons not to trust you. Anyways, I will try another BMW dealership next time in the Toronto area.

C J

I purchased a used 2016 340i in May of 2020. Experience was, in short, excellent. The vehicle was in need of new tires, brakes and struts. All were addressed prior to sale. Satchel, my sales associate, was very professional in handling the purchase and was very knowledgeable when asked questions about both the car and financing. Ish, the service manager, was very accommodating to any mechanical concerns I had about the car and was very responsive. The car was exceptionally detailed upon delivery and looked not dissimilar to any new models located on the floors below. All in all, if you are looking to purchase a new or used BMW in the GTA, you'll be hard pressed to find a better team than the one at BMW Toronto.

Maryam Deh

We are very happy with our BMW specially Samir Umer who is always so professional, patient and very friendly, we are happy that we know him , he always put so much effort and time for us so we make a right decision.

Yiqing Zhao

I had a very bad experience when l went to pick up my car after maintenance service on Sep. 6, 2017. To my surprise, l found a dent on the right back door which wasn't there before. In addition, a crack at the edge of right back door has turned into a larger exposed area (it is almost at the same level as the dent, making me wonder if it was the same thing hitting my car twice). They did agree to repair the dent but refused to repair the scratch although l argued for a long time. I'm very disappointed that they didn't handle customer's car carefully at all. A maintenance can actually damage the car! And the reason they refused to fix the edge was that it had been a crack. However, the crack was not easy to notice, and now it is quite obvious (our car is white and now the black interior is exposed). It's nothing to be proud of that the sales bring good experiences to customers, but the service doesn't. Apparently, the service guys did not handle customer's car with care. And even if l suggested that l would pay half of the repair fee, they still did not agree. And when I finally got my car back after the repair, we noticed that the dent was not removed completely. We can still see a sesame sized dent. In conclusion, we are very disappointed. You would expect much better service from such an high-end car brand. (Btw, if anyone is considering the appearance protection plan, I would not recommend it. There are lots of restrictions. And it won't even fix a less than 5mm crack.) (The pictures are attached. We don't have the picture for the crack before service, but bmw has taken one.)

howard garber

I had a very positive experience recently at BMW Toronto where I ordered a 2021 230i xDrive BMW Coupe. I must say I was very impressed with the salesman George Stefankiewicz, He epitomized professionalism in every sense of the word professsionalism, friendliness, affable, patient and very knowledgeable . There was no pressure whatsoever. These qualities are conducive to good customer relations. Although I live a bit of a distance away, because of George's demeanor, I will certainly service my new car at BMW Toronto and buy or lease my next car there in the future. Thank you George for your outstanding service. Howard Garber Also, the business manager Yanet was a pleasure to deal with. She's very fair and a delight to deal with.

Linden Parris

I have owned several BMW's over the years and was complementing purchasing a new Mercedes; but Adam Wiseby has always maintained a relationship with my family over the years and was able to convince us that the BMW family has appreciated our patronage over the years and would appreciate us continuing our relationship with the brand. great work Adam and BMW should be proud of this accomplishment, as the other brands have upped the ante...

Tom Nguyen

Usually I don't write reviews but I just had to for this one! Saw a beautiful 2011 328i xDrive online that was an absolute steal and sure enough Nagy Kaffas was able to get me a test drive that very same day. Nagy was very polite, helpful and HONEST which I give him my highest recommendation. He was able to answer all my questions/concerns and even during my own visual inspection that I didn't catch with my own eyes, Nagy pointed out a minor cosmetic issue which is so genuine I was speechless. Overall my experience was excellent from sales to the service department which I forgot to mention as they did repairs to my iDrive in such a short time and to my satisfaction before I left. I will be definitely coming back to BMW Toronto in the near future for my next purchase!

Katie Wearing

We recently worked with Paul Andreana at BMW Toronto on the purchase of our new vehicle. Paul was friendly, personable, patient and professional. He always put in extra effort to make sure we were happy and satisfied, and provided a seamless experience from start to finish. He continues to make himself readily available if we have any questions about the vehicle, which exhibits fantastic customer service given the sale was completed some time ago. A fabulous experience- we highly recommend Paul, and will certainly use him again in future for any BMW purchases.

Stacy Holder

We were on the hunt for the perfect birthday present for mum and by chance called BMW Toronto to ask a few questions. As luck would have it, we were connected to Mas Kangavari who took the time to answer any and all of our questions. He invited us into the showroom and after our first meeting we knew then and there that we would be purchasing our car through him. Not only did his honesty and kindness put us at ease, but the patience he demonstrated with two car purchasing novices was second to none. Mas has continually checked in since our purchase and has gone over and above what we could ever have expected. We can honestly say he’s made us life long BMW Toronto goers and we’ve made life long friends. We will definitely be back for our next purchase!

Kimberley Perdue

A BIG THANKS to Jamie Wagdin and the BMW Team for their professionalism, experience and all around wonderful experience with the purchase of my new BMW. A dream come true! Jamie, your Customer Service experience was 'top notch'.

Shankar Nallathamby

I recently purchased my brand new 2020 X6 from BMW Toronto, Sunlight Park Rd. George Stefankiewicz made the experience very simple and professional. It had no surprises and was very exciting. The team was with a lot of effort and a friendly service. They had several people covering and looking after me when I was there on 3 occasions. George let me take my time while I test drove and purchased, to make sure this is what I wanted with my needs and comfort. George and his team showed me all the latest driving system and it was Another Great Job at BMW Toronto!! I am very happy with the customer service once again. -Shankar Nallathamby

Mike De Marco

Bought my 2015 328i from Satchel Ives. He made the purchase process really easy and tells it like it is. Didn't pressure me into purchasing anything and made sure I was taken care of from the time I first walked in. He also ensured that the car was in the best condition possible when I drove it off the lot. If purchasing a BMW is on your radar, I would definitely recommend going to BMW Toronto and Satchel will take care of you.

sally

I'm so happy with my 2019 BMW. Usama Khan from sales department of Toronto Branch is super nice to me and my husband. He gave me all the detailed information we need to know before we closed the deal. He answered all my calls even during his days off. The whole team which includes the Manager Al-Hussein Moorani , the super nice Sales Agent Usama Khan and the Product Genius Kellie Thompson made an effort to make my car available couple of weeks earlier than I expected . They chose to go to work than to be with their family even during a long weekend just to satisfy their costumer. They are very honest person , they prioritize costumer satisfaction and they are the best....

Stephen Jenner

If your looking to purchase a new BMW, I highly recommend Kent Ke. Kent's dedication not only the sales experience but the exceptional post sale care is unprecedented! Over the years I have experienced many vehicle purchases and the experience with Kent @ BMW Toronto has truly been the best anyone could ask for !

Joseph Pare

I have recently purchased my fifth BMW product, a 2017 X3, and for all of them have dealt with George Stefankiewicz at BMW Toronto. There are reasons why that is. First of all the product is first rate. Even more important for me is the person I am dealing with. George is one of the most straight forward, honest and knowledgable sales person I have ever dealt with. He has always made the sales process a stress free and rewarding process. Even more important, George has always been there for me "post sale" to look after any issues that have arisen! Five stars to George and to this dealership. Kudos to the service department staff as well.

MrBubblebubble87

Seamless and no hassle certified Pre-Owned buying experience with Luke Cooper!! This is our first BMW and will definitely refer our friends and family to Luke. He was so friendly and really took the time to make sure we know all the details about the car. We love our X4!

Venoth Nesharatnam

I recently switched in my BMW 328xi, which I had bought at this dealership, to the new BMW X4 X28 and am still amazed with the service I got at this dealership. George Stefankiewicz was amazing in providing information about this car, he is a very kind and accommodating person, and I would recommend all my friends to buy with him. I picked up the vehicle on March 24th, 2017, and certain things were not done to the car before I came to pick it up and George right away, no questions asked, went ahead and made sure the car was ready to my expectation. BMW Toronto is very lucky to have George working for them.

Gina Tsaparas

Our recent experience at BMW Toronto was exceptional! Our Sales & Leasing Consultant, Mas, did an excellent job from start to end in answering all of our questions about our purchase, and making us feel comfortable and at ease. Definitely a great experience, highly recommended!

Richard Williamson

I have just ordered my 5th BMW from BMW Toronto. I have always worked with David Chu. His service is exemplary. He is very helpful, kind, understanding, and he takes very good care of customers. I cannot recommend him highly enough. I will likely never go to another salesperson, other than David, and I will likely stay with BMW, for the rest of my life, not only for the quality of the vehicles, but also for the superior service I have always received at this dealership.

Mychael Leclair

Great experience. Thank you to Scott Shadbolt who coordinated the purchase remotely as we are from out of town. We felt no pressure to buy as he was patient and professional. Love our 2017 BMW 330xi

Adnan Arapovic

My recent service appointment at BMW Toronto was far from excellent and the treatment I received during my service appointment from Maria Karabas (service advisor) was both frustrating and disappointing to say the least. I had a service appointment scheduled to repair the clear coat on the front driver's side of my vehicle which had been repainted prior to my purchase of the vehicle without my knowledge (I purchased the vehicle outright 8 months ago from BMW Toronto and this work was not documented in the service history or disclosed at the time of sale). The sales manager was aware of the issue and immediately scheduled my vehicle for a service appointment to resolve the problem. However, upon my arrival and introduction with Maria Karabas, I was met with an arrogant and condescending attitude. She informed me that she had no record of my vehicle having been repainted and that it must have been a misunderstanding between myself and the sales personnel that scheduled the service appointment. I informed her that I had driven from St. Catharines to Toronto (not to mention used personal vacation time off work) and asked her to at least give me the benefit of the doubt and contact the sales manager directly, especially considering the amount of trouble I had gone through to arrive for my scheduled service appointment. She rudely replied that she didn't report to the sales manager, that she had more information and authority than anyone in the sales department, and that I wasn't allowed access to speak directly with the sales manager (located on one of the upper floors of the same building). Afterwards, I left a message for the sales manager who must've contacted Maria Karabas because she immediately came back out to greet me in the dealership lobby with a completely different tone. Less than a week later, I noticed that the clear coat on the front driver's side fender above the wheel well was also starting to peel. I contact Maria Karabas as well as the sales manager at BMW Toronto and was told that they have no record of work being done to this area and that I would have to submit a separate warranty claim through BMW Canada. I've never had a worse customer experience and if I could rate my service experience at BMW Toronto, it would be 0/10 - definitely would not wish this experience on anyone. As soon as you purchase a vehicle from them and they have your money, they couldn't care less about customer service and satisfaction ("Sell it and forget it").

Bill Lin

I lease an i3 with BMW Toronto and live in London Ontario. I have been at the dealership 3 times in person and none had been positive. I ordered my i3 over the phone. I was able to track the progress of my car production online using the VIN. Eventually I saw the car has arrived at the dealership. Over a couple weeks, I tried e-mailing the sales representative a few times to get an update but no response. Sure, if I had phoned him, I would probably be able to speak to him and I was fine to wait it out. Finally, he called me and told me the car is ready for pickup. I was a bit early for our appointment to pick the car up seeing that I live about 2 hours away and it's hard for me to time it right. My wife and I waited until our appointment time came and passed. An hour later, we finally met him and signed documents to pick up the car. As I was about to leave the dealership, I remembered I left something on my old car that was to be traded in. I asked the front desk to get my old car key. A technician came who was visibly annoyed and asked us to return the key after. One year later, I returned to have my car serviced. There were a few things that needed to be done and understandably, they needed the car for the entire day. A few hours later, I received a call and said they may need to keep the car overnight. I had to repeatedly told them that I live in London and I did not intend on traveling back and forth (4 hour drive in total) or stay in Toronto and that I needed the car by the end of the day because I have to drive to work the next day. It seemed to be falling on deaf ear as they just kept on saying they may have to keep the car. Eventually, I said if that is the case, I need to cancel service and come back next time. He finally said they will try their best. At the end of the day, they were able to get all the work done and I was reasonably satisfied with their work. Another year passed and I am due for brake fluid change. Since there is only 1 year left on my lease, a sales rep would like to walk me through some cars. In fact, he had called me 1 month earlier so it was not an impromptu decision. I thought I can get my car serviced while looking at some new cars at the same time as it takes me 2 hours to drive there. Despite knowing that I would come, I had to repeat every detail of my lease to the sales rep. He did not know what car I have, how long the lease is or what cars he would walk me through. I even had to repeatedly tell him that my car is in service and he can check it out whenever despite that I specifically explain to him that that's the reason why I am there. It has been sometime since my terrible experience at BMW so I was almost ready to take a plunge again at getting another BMW. However, BMW Toronto did not fail to impress. After my short meeting with the rep, I was on the fence about leasing another BMW. He told me to think about it and that the wait for my car to be serviced would not be long since it's just a brake fluid change. I left the dealership and returned 2 hours later, only to be told that now they may be done close to 5. I am not a mechanics and I did not know the intricacy of brake fluid change, but it would have been 7 hours which seemed long. I finally got my car back at the promised time of 5 PM...only to be notified that my engine oil need to be change the next month. You had the car for 7 hours and you couldn't just do the oil change at the same time. This is the time that I was reminded of all my terrible experience with BMW Toronto. This had made my decision easier...no more car from BMW Toronto. I have had better experienced dealing with Toyota and Honda. Stay away!

Khaleel Rajack

Amazing customer service, Ahmed attention to detail and response time was first class. He was keen to ensure the best offer was on the table and was focused on providing a great experience and not trying to sell you a car. Kristen went through the car in detail, very knowledgeable and friendly. Thanks for the awesome experience!

Anoop Haridas

My wife and I are shopping around for a car, so we're in dealership marathon mode. BMW Toronto is by far the best dealership we've visited. Besides customer comfort and the shuttle service, they had all the models we were interested in checking out. What a refreshing change from having to test drive 2018 models with 20k+ km on them at some of the other places we'd been to. We were helped by Mr Samir Umer, and I would give BMW Toronto 5 stars just for having him on their staff. This guy KNOWS how to sell a car, and how to make you want to buy a car, without being obvious and sleazy about it. Very professional and answered all our questions. He gave us a seamless demo of all the cars' drive and safety features while we were test driving them; nobody else we visited could do this. Even guessed our EXACT financing preferences before we told him. Thank you Samir and BMW Toronto for the excellent service, we know where to go for all our future BMW needs.

Ehsaan Akram

Over the past 2 years I have purchased 2 vehicles from this dealership. One was an M4 and the other was an X5. For both purchases I shopped around quite a lot and went to multiple dealerships (ie. Maranello, Endras, Budds, etc), ultimately coming back to BMW Toronto even though it is at the other end of the city for me. For both purchases Usama was my sales rep. What it really came down to was his exceptional customer service and his technical knowledge of the cars. Furthermore, being a frugal person he was able to get me the best possible deal. As such I highly recommend him for anyone that is in the market for a bmw.

Kevin Cong

I recently purchased a 4-year old X1 from Pre-owned Sales Consultant Jamie Wagdin. Jamie is very professional and friendly, he took time to understand what I was looking for and answered all my questions. While during the waiting period to get my car, Jamie has called / e-mailed couples of time to provide me with an update. Even after I got my car, Jamie also called me to ensure I am happy with my car. Thank you Jamie for providing great services and making my car shopping experience great here at downtown BMW. I will defiantly recommend my family and friends to buy from this dealership.

Andrew Lim

I had an excellent experience at BMW Toronto and left with my first ever BMW! I arrived in BMW Toronto and was quickly greeted by the friendly staff. I was assigned Andy - he was helpful, intelligent and very friendly! He went through every detail regarding the car, contract and maintenance schedule. When I went to pick up my new car, Andy was supposed to be off; however, he came in on his off day just to make sure everything was ok with the car and administration. I couldn't have asked for more from Andy and BMW Toronto. I look forward to the next one!

Sazzad Hossain

Bought my first BMW from this location. Great buying experience from Scott Shadbolt. Very knowledgeable, professional and answered all of my questions and concerns. Will love to buy again in the future. Highly recommended.

Pratik .M

My experience at BMW Toronto has been nothing but amazing. Our sales rep Samir Umer was clear and helpful from the get-got. We weren’t sure what to get but after talking with Samir we ended up ordering 2019 X5 and it couldn’t have been a better decision. He answered all of our questions and made sure we understood everything about the deal and the car before ordering I would recommend BMW Toronto and especially Sam Umer.

Dr. Ted Smith

Great experience recently buying my M5. Sales representative Satchel was straight forward, efficient with communication and personable to deal with. Scott in Finance also very effective. I tend to rotate my wheels more than any mature man should and I have dealt with a fair number of dealerships over the years This team provided one of the best experiences thus far.

Pavi Jadunandan

I have just purchased my 1st BMW and the experience and attention provide by Samir Umer was great. From the initial meeting on reviewing vehicle choices and my requirements, he spent the necessary time with me that I needed to help me make the decision that was right for me. His presentation of my vehicle on the day of pickup was very special to me and much appreciated. He also followed up after a couple of days to ensure I was comfortable. His service has been nothing but great. I love my new X3!

Ceren Nigdeli

I was just here 2 weeks ago, Sadra the sales associate really helped me out to choose my dream car. He was very helpful with his check in messages to make sure I was enjoying the car and everything was going great. It is great that BMW Toronto has such a great staff! Had the most comfortable and easy experience thanks to Sadra.

Casey Howe

Purchased a used BMW X1 from BMW Toronto through Scott Shadbolt recently and had a great experience. Scott was knowledgeable, fair, friendly, and made the entire process smooth and easy (and safe given COVID). I feel we got a fair price and great vehicle, and would highly recommend Scott.

Jennifer Marshall

Purchased a bmw 320i sports model from here and the experience was amazing!! The employees are super helpful and not pushy at all. They really take their time to show you the options and let you test drive it without being pressured to buy it. If you come here for your BMW purchase, you have to speak to AMBROSS or SATCHEL! They’re the BEST and I’ve never had a better experience at a car dealership except with the sales representative AMBROSS and SATCHEL! Came here the first time and was unable to find the exact car with specified seat colour, Satchel was super awesome and patient and still made me test drive a similar model with a different seat color so I can come back when I find the car closer to my specifications! Came back the next day to look for my car again, Satchel and Ambross helped me find a car closer to my specifications and test drive the car again. Ambross was extremely genuine, kind and honest. He spent hours helping me finalize the car purchased and even stayed hours until the dealership is closed. Ambross and Satchel are one of the most honest, hard working and genuine sales representatives at a dealership !! I’m so happy with my car and Ambross takes his time to follow up on your new car even after you bring it home! If you go to BMW Toronto, make sure you book appointment and get seated with SATCHEL AND AMBROSS! You won’t have a bad experience and they make the entire experience so much smoother. Can’t wait to come back to BMW toronto again to buy another car soon! I would give 10 stars if it was possible for the incredible experience at BMW toronto!

Cynthia Gabriel

Great experience with BMW Toronto! Thank you Satchel Ives for making my car purchase an enjoyable and stress free experience. From start to finish Satchel was available to answer any questions I may have had. He was prompt, friendly and extremely helpful. I was a little nervous buying a car without test driving it since I am several hours outside Toronto but Satchel put my mind at ease by answering the copious amounts of questions I had. Including questions about whether or not my 90lb labradoodle would transport comfortably in the back. He promptly sent me photos of the trunk space which was more than adequate for a large dog. I have recommended BMW Toronto to all my friends because of the exceptional service and inventory options. Thank you so much Satchel! I am LOVING my X1.

Steve Lim

I was a Skeptic...im a life long Mercedes fan. Walking into the dealership downtown, I was very guarded. Eiraj welcomed me and was very receptive and professional and within minutes i felt at ease. From start to finish he kept me informed all the way without any pressure to make any decisions. Yanet at the business office made the completion of the transaction smooth and effortless and again.....provided me with options but did not place any pressures. I now am a proud owner of an Electric Car and i am super happy that i purchased it from Eiraj at BMW Toronto.....ask for him!!!!

Akshay Nangia

Had a great experience purchasing a certified vehicle from Simon Yarwood at BMW Toronto. He is a very informative and helpful sales consultant. He made sure all the communication and documentation was sorted out in a timely manner, which according to me are the traits of a successful professional in sales. Overall I would recommend dealing with Simon Yarwood and BMW Toronto.

Daniela D

This was my first BMW experience and it won't be my last! My sales consultant was Dominique Girouard and she was fabulous! From our initial conversation, to follow up call, consult & delivery. She will take her time answering all your questions and ensure you are happy with your lease. She is professional, efficient and pleasant to work with. I just picked up my car Aug 7th and love everything about it!! My parents purchased a car just the week before me and were very pleased with their experience as well and new ride. We will be happy to send referrals your way! We also dealt with Michael K for both vehicles. He was professional and great to work with. Overall, great experience at BMW Toronto.

Tiffany B

Unfortunately the sales rep that actually sold me the vehicle was very pushy, rude, unprofessional. I ended up signing a contract, however a few days after there was a personal issue that occurred. I called my rep and said that he’s not in this position himself so it pretty much didn’t matter, raising his voice. A few days passed, I spoke to the Sales Manager over the phone and also raised his voice at me, after I told him I wanted to transfer my deposit to a higher priced car at the same dealership (I’m aware of the 3 day exchange). Sales Manager also requested my senior friend NOT to come with me to check out the car. My friend is already a BMW client, so this was kind of shocking. Giving this location a 5/5 ONLY because of sales rep named Mas (who didn't even sell me the vehicle). Otherwise I’d definitely give a lower rating. Anyways I ended up getting a vehicle, and they switched me over to Mas who was very professional, kind, and also gave some tips and advice. He delivered the car to me, which was an exceptional experience especially for my first car. Kudos to Mas.

jey jesuratnam

Took my car for service, had brake pulsation, apparently its not covered under warranty even though milage is only 15k! Charged $100 for 'inspection' solution- drive it on hiway it should go away!! I feel cheated, not going back there again.

Maddy D

The sales experience at BMW Toronto has been incredible through 8 years worth of leases. The service experience has declined. Throughout the last four year lease I've spent way too many days getting items fixed in the car requiring multiple visits. Seems everytime you get something fixed there is something else that has been reset or requires more visits. For a new 4 series BMW the service experience should be stellar and it has driven me to look to other alternative brands for the upcoming car refresh. If the service experience can match the sales experience this dealership would have a very happy lifetime customer.

Delevante 1

Had a very nice time at BMW Toronto, amazing staff to match an amazing dealership. My sales consultant Scott Shadbolt was very kind and passionate about the brand and gave me an all in all perfect sales experience.

Hanson M

A change of heart. Or let’s be more specific...The Truth. Stay tuned... Samir Umer was a very knowledgeable, genuine and honest sales person. Anyone in the market to buy a vehicle should see him, FIRST and hopefully the LAST. He was very helpful with his product knowledge and very patient through my very long buying process. I can be an annoying customer sometimes :-). Hey, I'm not exactly buying candy here. Despite that we were never pressured into doing anything. We met a few sales people in the process but he caught our attention with his humble demeanour. He was very responsive throughout our communication and extremely accommodating on every visit even with multiple test drives. I told you I can be annoying. Samir is an asset to BMW, and sets very high standards for himself, let alone what the company demands because I have seen others performing or lack thereof. Therefore as I told him, I tell whoever is reading this, I highly recommend him to become a TRAINER. Because I am certain he will become THEE trainer. We love our new BMW and need less to say will definitely be referring him, because he will only make me loooooook good ;-).

Julia Schulz

The buying experience was seamless with Luke Cooper. He was very professional, honest and reliable throughout the process. Picked up the car in very good condition as promised and he took the time to show all the details of the car. After having bad experiences at other dealerships, this was a definite relief. Kevin in finance was also great and didn’t push to add anything I didn’t need. Thank you Luke and BMW Toronto. I’m very happy with my BMW 340.

Peter Arm

Bought new X5 needed parts a month later and told up 6 weeks wait! New car no parts! A week ago informed the expected wait 3 months. They don't return calls now. BMW Can just says be patient. Consider your purchase carefully! Next time back to Mercedes.

Monica O'Reilly

Adrian Tsang of BMW Toronto's sales team provided outstanding customer service and product knowledge. Adrian was professional and a pleasure to deal with. We highly recommend him when considering your next BMW.

Vlad K

Picked up a 2021 x5m competition today and can’t be any happier with the professional customer service I received from Samir Umer and his team. They went above and beyond to make sure that I’m happy and even corrected my trade in value and saved me 5000$. Thank you guys again! Keep up the great work!

Man Lol

This is my first time with BMW and I will definitely return. I have owned other high end cars but my experience at BMW Toronto was amazing. Satchel and Michael were phenomenal. They made sure I got everything I wanted and didn't push me to buy anything I didn't need. I am very happy with my purchase. Thanks!

insta giveaway

Met and spoke with sales rep Jamie Wagdin. An exceptional representative of the BMW brand. From the initial contact to the end he treated us with respect and understanding. A fine gentlemen to deal with for your next BMW purchase. Highly recommend him.

Brent A

This is the second BMW I have purchased from BMW toronto in the last 6 months. Both experiences were fantastic. Mujtaba Hassan (Mush) was extremely helpful throughout the experience. The staff at BMW Toronto are quick to respond to any questions and easy to work with. I will certainly be going back for my next car purchase and have all my service done at this location. Both the pre-owned and new sales were exceptional!

Ananya Khuntia

Excellent experience with Usama Khan. Got the delivery on the date that was promised. With his experience he helped us decide on the exact model that would suit our needs and explained every feature with a lot of patience .

Charles Bauman

I purchased an new/used 2015 BMW i3 not even two years ago - I have been to the dealer for technical repairs and wearing parts at min. 6 times. More than I have with all my other vehicles combined in my life. Every time I’ve gone to the dealer logical and major service issues have happened; from not installing a purchased product, having to waste another trip to - everyone in a rush to leave, locking my possessions in the car with no access to them until the vehicle is repaired. I live 1.5 hours away. In Short the i3 doesn’t seem to have the guts to stand up to Canadian wear - I have experienced nothing but problems and poor dealer service with the exception of John Hend....

sadaf soury

World class service!!! My father and I visited three different BMW dealerships and none of them made us feel as welcomed as Reza Heydar and BMW Toronto. We were very particular in selecting who we would like to do business with, and BMW Toronto made us truly feel like family members. Reza Heydar is very respectful, and honest and made us feel like valued clients. I look forward to my continued relationship for years to come over here. Thank you BMW Toronto and Reza Heydar.

Michel Christopher Saba

We bought a BMW 330i last week and we couldn't be happier with the car. Samir Umer made sure we found the car that suited our exact needs. He was professional and patient and made the whole process very smooth. Otherwise, the employees we encountered from beginning to end were very courteous and professional. Would highly recommend this BMW dealership and more specifically Samir Umer.

Nyda Rabba

Cannot say enough about our rep, Samir Umer. From start to finish, a top notch guy. He guided us through selecting the perfect vehicle for our growing family and really took the time to explain all the features. He is extremely professional, and made our first experience with BMW one to remember. I am satisfied with our purchase and he continues to offer support when I am in need of help. Thanks again, wonderful service!

Matt Ziyaee

Made a mistake and bought a motorcycle here. The process was bad enough to make me think why am I even buying it here but did it anyways. Rep and his manager gave me wrong information in registration process and wasted my time without any apology. Then picking up was a disaster. I scheduled for the pick up. They just put the motorcycle in front of the door and the manager came down gave the key to my body and not even me and returned to the building without answering any questions. When called and asked to send the rep down so at least we can ask questions nobody showed up and we took off. As this was not enough I called four times to schedule my first maintenance service, left messages for the guy. They never returned my calls!!! and I scheduled from another dealer easily got it done. This is the level of service you get here after paying all in cash for your vehicle! Congratulations BMW Toronto you took your service to the next lower level!

Sandra Gaj

The staff at BMW were excellent, particularly Samir umer. He was sincere and kind and addressed all of our needs by listening and understanding. I would recommend this dealership for anyone in the market and we will be back for our next vehicle! Thank you BMW and especially Samir.

Nour Aya

I recently purchased a BMW 4 series from this location and I had a really great experience with their sales consultant Scott Shadbolt. He's honest and was really informative about the vehicle and was very helpful with any questions/concerns. I would definitely recommend contacting Scott if you're interested in buying a car!

Tiffany Love

Great dealership to work with. For over five years now, Adam has consistently assisted both my husband and I with our vehicles. He assesses our needs and recommends the best options for our budget and business car/lease needs. High end service, high end product. :)

John G

I picked up my new car from BMW Toronto and I was assigned to the product genius, Khaiser. He took the time to review all the vehicle upgrades and details and answered all our questions. Reviewing and signing paperwork was relatively painless and Khaiser added humour and made the process fun. He helped me set up my BMW Remote App and was available to fix a problem with the app. Thanks for your help!

Victor Oreskovich

I worked with Satchel Ives to purchase a used 5 series BMW and could not be happier. We explored a number of options and I found the perfect vehicle. He was extremely knowledgable and a pleasure to deal with. I would highly recommend working with Satchel to find the right car for you. I will be a lifelong customer at this dealership going forward.

Patrick Farrugia

recently purchased a used 2014 BMW 428i, this is the 2nd car i've purchased from BMW Toronto and it is always a good experience. Simon Yarwood was my sales consultant and he did a great job understanding my needs, and walking me through the detailed delivery process.

Venita Jassel

Ladies: I suggest you visit with a man! I am seriously looking for a new car that is both reliable and comfortable for longer trips up north. BMW was high on my list, and so I went into this dealership, armed with a folder with my notes, as well as empty storage containers that I use to pack for my trips. Four sales personnel continued chatting while I tested out trunk space with my boxes, made various seat adjustments, and checked out seat height and comfort with my 11 year old son. Finally I left the dealership - I'm test driving Porsche and Audi this week!!

David Sword

If you're looking for a pre-owned BMW, I'd suggest you contact Scott Shadbolt. He's professional - extremely good at understanding your needs (and helping you determine them) and matching them with the best BMW for you. He's proactive - gets back to you when he says he's going to and follows up quickly on any questions/issues you have. Finally, he's personable - a great guy who makes the whole car buying experience fun! My wife and I really enjoyed working with Scott and you will too.

David S

David Chu make our vehicle purchase effortless. David guided us to the best vehicle choose for our needs, exhibited lots of patience and product knowledge. I highly recommend David to anyone considering a vehicle purchase

Khaled Al Omar

Michael Kucy was my sales rep for the vehicle I ended up leasing. By far, the best experience I've had with a sales rep. He was helpful, very accommodating and had a big contribution for my decision to stick with BMW. Would highly recommend Michael for anyone looking into a bimmer in Toronto.

Kar Wai Ng

I recently ordered a 2017 X1 from BMW Toronto after test driving one several weeks ago. I was greeted by Enrico who provided a fantastic sales experience from start to finish. He quickly understood was I was looking for and facilitated a test drive that didn't feel rushed or restrictive, and I felt that any questions I had were addressed in an expert manner. I came away feeling impressed with the experience. Looking forward to taking delivery of my new vehicle. Thanks again!

irene z

Both my husband and I would like to thank Scott Shadbolt for the fantastic service he provided. We purchased an X3 online/by phone/e-mail, sight unseen and Scott was very helpful throughout the whole process. He was very professional and knowledgeable and promptly answered all our questions either by e-mail or phone and made a special effort sending us more pictures. From the first phone call to delivery, Scott took care of all the details making our purchase super smooth and a great experience.

Mark H

Purchased a used BMW 128i through Barrington Hibbert. Being from out of town I required a lot of back and forth communication prior to 1st viewing including extra photos of the car, additional info, and a trade-in appraisal on my old car. Barrington made the whole process seamless and easy. He took the time to care for my needs. Reasonable, personable, and accountable. Would highly recommend Mr. Hibbert for any BMW Toronto dealings. Ive had the car for a few months now and no surprises.

Faisal Gaya

Had an excellent experience with BMW Toronto service. My X5 had to go in for a replacement part - took a little longer than expected - but BMW Toronto and especially their service manager Ishmil provided EXCELLENT service. Got a loaner, upgraded to a better model, got frequent updates and was treated like I was their most important customer. Have been a customer of BMW Toronto since 2017 - and have always got excellent service from all of them. Their salesperson Felix and now their service manager Ishmil - top class!. Will always go back to them - without hesitation!

Robert Berlin

One of the best car purchasing experiences I have had; no pressure, only sincere, honest advice and information. In particular, my sales rep, Usama Khan, was amazing. I was undecided for some time and he was very patient, encouraging me to test drive as much as needed. There was no up sell or games, just genuine help and support.

Madhav Niroula

We bought a used Nissan from this place, and we liked their service. Their non-BMW used vehicles are usually reasonably priced. On the negative side, they require you to have a minimum of $2M liability insurance on used autos as well. Used car buyers usually don’t have an auto insurance for $2M, as they tend to go with basic $1M. I hope they can make changes and allow 1 M for used cars.

John Furtado

Buying a new vehicle is always a daunting experience for me, especially during that initial contact with a salesperson. But Enrico DiFede was right there every step of the way, even while away on a business trip he answered my questions/emails in a timely manner. Diligently setting me up with my X3 until the moment of delivery. The service made me feel inclusive to the BMW brand and far from a revolving door operation. Enrico's, no pressure to buy attitude, vehicle knowledge, and attentive to customer needs was top class!. Thanks again, love the ride!

Fiona Greenaway

I was stopped in traffic when I was suddenly rear-ended -- at considerable speed -- sending me into the car stopped several feet in front of me. To make a long story short: my car was written off by my insurance company. I found myself in a position of having to buy another car, about five years prematurely! Luckily, I was not injured in the collision and I focused instead on that fact. As my BMW had really saved my bacon, I got myself to downtown BMW to have a look at their Certified Pre-owned, or 'pre-loved' vehicles. I was attended to there by Mr. Mas Kangavari. Immedialtely, I felt at ease. He was well-informed, very helpful and I sensed no buying pressure whatsoever from him and I am quite sensitive to that factor. He listened to my needs and wants and together we sorted through the list of currently available vehicles. Within a short while, we were on a test drive (on a terrific mixed-terrain route that he had designed) where my decision to buy the car was solidified. The car was a beauty; it looked brand new and came with the peace of mind that is assured, given the high standards that BMW applies to their certified, pre-owned fleet of vehicles. Throughout the entire process, Mas Kangavari was kind, professional, knowledgeable and above all, genuine. He is a fine representative for a fine auto maker. I would recommend anyone looking for trustworthy, well-informed, patient and kind assistantance, to ask for him by name. Better stil, call Downtown BMW and arrange to meet him there. Like me, you'll be glad that you did.

Alex Elliott

If you're looking for a car, I'd highly recommend asking for Jamie at BMW Toronto. I'm fairly knowledgeable about cars, and I got tired of walking into dealerships and having the representatives not know what they're selling. Jamie was the 8th person I'd dealt with at various dealerships throughout my car buying process, and his knowledge on his product is second to none. If you want to go into a dealership and know that you'll be given the information you need to make you comfortable and excited about the car buying process, I'd recommend Jamie any day of the week. He knows exactly what it means to actually earn someone's business.

Ryan Wozniak

Reza was very helpful. We are happy with our new vehicle. Reza is pleasant to deal with and answered all of our questions.

maryam bamdad

Traded in my car a few weeks ago, we had visited quiet a few dealerships and lucky we got Satchel here that day. although younge he is very knowledgeable, proffessional and patient. Not only he made sure we are comfortable with our decision, he went far and beyond to make it an excellent experience.. happy with the purchase and will definitely go back.

D G

Samir hoped us to find the right car and within our budget. He is very professional and takes great pride in delivering a great customer experience. Contrary to many car salesmen, Samir was not aggressive or pushy to get us to buy a car without assessing all options and financing. He is a great listener and works very hard in getting us a good deal. Certainly Samir made a huge positive difference in our experience and I would recommend him to any friend that is looking to buy a BMW.

Andrew Sinclair

Great service and care. Purchased a car last week with Scott Shadbolt and he was able to cover all my needs and support through the entire process. Would definitely recommend when looking for your next car.

Zhang Jing

Had a great experience at BMW Toronto and purchased my 428i xDr. This was a true milestone for me, and I really have to give all the credit to my sales rep Paul Andreana. Thanks to his effort and knowledge, I was able to find this perfect car. Also special thanks to Nigel for providing a full session on the functions and operations of the vehicle, he was very professional and patient when answering all my questions. Fantastic experience, and will definitely return.

Farshad Darvish

After 6 months after a purchase and going into service 5 times for engine transmission and safety issues it's safe to say I have 0 trust in this BMW mini from this franchise. If you want proper service head to BMW Markham

Ian Hicks

My entire experience at BMW Toronto was outstanding! I was particularly impressed by sales consultant David Chu who took the time to find out the precise features I was looking for in a new X3 and got me the exact vehicle I wanted at a price that was well below anything I reasonably expected to pay. David also worked really hard on my behalf to get the dealership to make the last three payments on my current lease so that I could take possession of my new X3 right away. Mind blown! David is extremely knowledge, easy-going and takes customer service to a whole new level. If you're in the market to buy or lease a BMW, I strongly recommend that go see David Chu. You and your wallet will be very happy that you did!

Abdula T. Ibrahim

I dealt with Usama Khan and all I can say he's impeccable. He made this the best experience ever purchasing a vehicle. I would go back to BMW Toronto forever, and I referred my friends and family from how amazing of an experience this was. I love my car and I love BMW Toronto. Thank you for a wonderful experience!

Tauhid Belal Khan

Very bad customer service experience from Frank Sun. We went to trade in our old BMW and lease a new one. Our appointment was with a different sales associate, but he wasn't in the office that day for some family emergency. So, the front desk person hooked us up with Frank. It felt like, Frank wasn't very happy about it, and didn't have much enthusisam to show and explain the options to us. His attitude was rude and arrogant.

DJ CMS

I just recently took delivery of my Off Make Vehicle (Ford Mustang) from BMW Toronto last week. The whole buying experience was absolutely top notch from start to finish. My Sales Consultant was Mr. Barrington Hibbert who is superb. This transaction was not typical for me as I do not live local to the area so there was a lot of communication with Barrington required before I even came to see the car in person. After seeing the car the car for the first time, it was exactly what I had hoped for and was exactly how Barrington portrayed the car to be. It was a very easy decision for me to now buy this car from BMW Toronto. The customer service they extended to me before and after I picked up my car was spectacular and I would welcome the opportunity to purchase another vehicle from them. Thank-you BMW Toronto for a great car and Thank-you Barrington and the rest of the staff/management involved with my purchase for making it a very positive experience.

stanley wong

One of the best and stress less experiences I've ever had buying a car. Scott Shadbolt was my sales and finance consultant, he has a very unique position at the location which made him the only person I had to be in contact with. I actually viewed the car in the afternoon but I wasn't too sure so I went home and thought about it first but when I made my decision in the evening I was able to call him directly even when he was out of office and Scott made sure the car was reserved for me. From first meeting Scott to the delivery, it was smoother than I can imagine. I would definitely be going back when i'm ready to upgrade.

Sam Cannon

Bought my first BMW here last week (X3). I had the pleasure of working with Satchel Ives. He is a great salesman, knows the cars inside and out, and is trustworthy. If you want a great sales experience even, after you leave the dealership, give Satchel a call. Would definitely recommend him to anyone looking for buy a BMW.

Roxy Grigorescu

AMAZING experience buying my first car from BMW Toronto. Reza Heydar stopped at nothing to get me the best deal on a brand new 2021 230i coupe and I couldn’t be happier. From start to finish the customer experience was exceptional; Reza is knowledgeable, patient, and above all committed to making his customers happy. I look forward to becoming a life-long BMW driver, thanks Reza!

kylah kennedy

We recently drove up from Kingston to purchase a used car. I had been in contact with Zheng Wang through email before making the trip up, he was absolutely fantastic. He provided all the information that we asked for and made it a smooth process to complete, even in a different city! The after sale service was phenomenal when we noticed an issue with the car. They were very accommodating of us not being in Toronto. Having 2 small children at home, I will be forever thankful for how easy they made the entire sale! Thanks to all the great staff :)

Taissa Chudoba

I just leased my 3rd BMW from BMW Toronto. I was amazed at how quick and easy finding a new lease was with my Business Manager Scott Shadbolt. With a month left on my lease, he was able to find a perfect new one with the exact parameters that I gave him. It was a long wish list! With this service it was an easy choice for our next vehicle. I wouldn't hesitate to recommend BMW Toronto or Scott Shadbolt to anyone looking for a car!

Amy Tawfik

I went to the dealership ONLY to gather information but within 2 hours, I had purchased a car from Mas. He was amazing - he listened well, worked with us to get us the best deal for our budget and has continued to provide excellent service weeks later. This is the second BMW that I buy from this location and I will always buy cars from Mas as long as I can still drive :)

bladerunner4850

Finally!! Ultimate Customer Service. To all those looking to buy a luxury vehicle, there are a few things that most dealers have in common... Free coffee, nice lobby, beautiful cars, etc. But the one thing that often gets overlooked is the Service Department of the dealership and how they look after you once a car rolls off the lot. I am very happy to say that at BMW Toronto I wasn't a number, or just another customer, but was treated with the utmost professionalism and understanding of my specific vehicle issues. As a quick summary, I did not buy my X5 at this location, but after having faced a large repair bill for a rare defect in the engine, I drove around to many BMW dealers in the GTA to get some consideration for warranty, or customer support that would help me in my particular case. After no luck with any dealer, I spoke with a friend of mine, who bought a car at BMW Toronto, and told me to go there and talk to the Service Manager since the dealership is known for their customer service. I want to say that I was BEYOND HAPPY once I met with the service team, they actually LISTENED and understood my case. The dealership went above and beyond to help me with not only my initial repair bill, but were also proactive in finding a second small issue and fixed that too, as I was just at the end of my warranty. I left BMW Toronto with a good feeling, one that will have me coming back to this location to not only buy my next BMW, but to also know that Luxury doesn't have to be 'front ended'. Thanks BMW Toronto, and you will see me again! Chris

N&J Zangari

My salesperson, Les Bulka was extremely helpful as I live 4hrs away from this dealership and my purchase was made without ever stepping foot in the dealership except to finalize the paperwork and pick up the car. Les responded to each of my emails within minutes and I was quite happy with the agreed purchase price and valuation of my trade. I would definitely recommend working with Les and this dealership.

Jamie Boccia

Was looking through the reviews and saw that Yoga Warren’s name came up and I wanted to add my experience with him. I went to see about an X5 a couple weeks back and from the beginning he was very condescending and blunt, to the point of shockingly rude. The whole experience left a terrible taste in my mouth. If Yoga Warren represents how they do business, I would never recommend that anyone does business with BMW Toronto. About to close on a new car with Policaro BMW and I couldn’t be happier with Policaro’s service.

W K

Satchel Ives helped us select a great pre-owned X1. Some dealerships waste your time with nonsense—this isn't one of them. The process was about as streamlined as it gets, and the vehicles are well-priced compared to other dealerships. Would highly recommend Satchel if you are looking for a pre-owned BMW.

Xiaoyu Deng

Not many reviews here are real. I had my car in for service. Had a compaint about wheel noise. They blamed my tires which are wear tear item the warranty does not cover in order to sell me a set of new tire. I went to another dealer, they solved the problem by replacing a wheel hub bearing without question. Also I booked a shuttle pick up at downtown core but no one showed up. I called them 3 times after 30 minutes waiting, thank god finally someone picked up the phone and told me to take a beck taxi. Thank you very much!

Scott

Great, attentive yet laid back service at a beautiful location. I was very satisfied with my dealings with Samir and Scott. I was looking for a car with uncommon specifications and Samir patiently kept serching until the right car became available. He notified me immediately and we made a deal the same day. No games, no pressure - great experience.

K SA

My experience being a new owner Feb 2019 of a BMW series 1 has always Been superb. This is due to the one person Adrian Tsang . He has been warm friendly personable caring and respectful. He is patient with me as I’m a senior and he answers all my questions and has proven to be a wonderful contact at BMW. He truly cares about the customer and the service of the vehicle. Adrian ROCKS. He really cares about customer service and the customer and the car being in the most excellent condition. Thank you most sincerely Adrian Karen Solomon Ament.

matthew .velardi

My experience at Toronto BMW was great the sales rep Simon Yarwood was very accommodating and very helpful. Everything that was needed to be done was hassle free and very easy. All steps that was needed to purchase my new vehicle was explained thourouly and professionally. 5 star service from Simon especially going over the car and coming to a deal. I would definitely recommend going to BMW Toronto for anyone looking for a BMW and when you go ask for Simon.

Robert Elmber

This place will only treat you as well as they think they stand to profit from you. I came for an appointment to BMW Toronto almost 6 years ago. I was young and I wanted to test drive a used 3 series. The sales rep I had the appointment with, and other sales staff, blew me off and made me wait for almost an hour as they helped walk-ins. I left that day, having not been helped, and promised myself to never come back. A follow-up email to the store manager at the time was ignored. As I am car shopping again, I was reminded of this incident and decided to leave this review. Needless to say, I will not be shopping here.

Dean Sobson

Amazing dealership. I just hope they will allow washrooms to be used in the future

Gurjot Gill

Honestly we were really skeptical about going after reading some of the comments here. However we were pleasantly surprised! We had a great appointment with Satchel, he was absolutely amazing. We had done quite a bit of shopping around before we got there, we ran into quite a few different types of sales consultants; pushy ones, rude ones, all just wanting to make the sale. Satchel was anything but that, he answered all of our questions, provided a lot of information we didn’t even think about asking for and he didn’t force the car on us. We took a few days to make our decision and ended up finalizing everything with Satchel and the business manager Anton, who is also great! It has now been over a week since we purchased our vehicle, anytime we have a question we email Satchel and he responds right away. Satchel went above and beyond our expectations! Would definitely recommend Satchel for your future vehicle purchases! PS I read a few comments on price negotiation. No they don’t negotiate, it’s something they are upfront about, this is also listed on the website.

tarek mood

Edit: Don't be fooled into thinking that their response to negative reviews implies that they care: the service manager got so upset when i made a complaint to the general manager that he stopped wanting to help me, and told me to come get my unfixed car from his department. Probably the worst BMW service department in the GTA. I brought my car in 3 times for the same engine noise, and every time they failed to diagnose it properly. The first two while it was under warranty, and they told me to “monitor” it, the 3rd outside of the warranty and they recommended a costly $12,000 repair. That repair didn’t fix the noise, it returned after I took it around the block (one wonders if they even test drove it after the repair). When I brought it back things took a turn for the worse: they said that only one person could listen to the noise and he was on vacation for two weeks (I would have to wait, without a loaner for the man to return before they even look at it), and they started blaming me for the noise, suggesting that it was probably unrelated to the previous noise and that it was my “responsibility”. BMW Canada won’t do anything to enforce any sort of quality standards at their private dealerships either, so don’t expect them to do much mitigation for you. If you have a BMW that needs some repairs – under warranty or not – it’s probably worth the drive to another dealership that isn’t owned by this same group.

christine lamb

Amazing service!!! Called BMW Downtown to inquire on a vehicle to purchase and spoke to someone to get information’ think her name was Michelle and was booked in immediately for a recall ( which was my deciding factor to buy) Stelios was the Tech who worked on changing my airbag and was in direct communication via text ( which btw I love) considering we have to social distance during covid 19, my experience was amazing and smooth considering. Thank you guys for the amazing service and I love my X5!

T Q

Samir!!! The best sales consultant. He helped me with the purchase of my new 2019 330i, and made one of my bucket list wishes come to life, BMW EUROPEAN DELIVERY. Samir worked with me for over 4 months ordering the vehicle i wanted, the way i wanted it, setting everything up with European Delivery and tracking my vehicle as it made its progress all the way from Munich to Toronto! Samir was very proactive, transparent, honest and kept great communication throughout the whole sales process. This is my 3rd BMW and hands down this was the best sales experience all possible only because of Samir. I would highly recommend Samir if you're in the market for a new BMW!!!

Tom Pankrac

We just wanted to take a moment to reflect on my recent experience with BMW DOWNTOWN. We spent the last few weeks searching for an additional vehicle. The search started online. We were requesting preliminary information from dealers , hoping to narrow down our search.-and minimize our travels (as we reside out of town) When I made an online request of BMW DOWNTOWN- AMBROSS IP immediately responded. He was very clear and concise, answering all our questions, and leaving us with the confidence he would support our search. We were provided with all requisite documentation . Further, any concerns we had were directly addressed . When we proceeded to visit the BMW DOWNTOWN dealership, we were treated in a kind and courteous manner -starting at the front door. Ambross had the vehicle staged indoors for us. He proceeded to show us all the features and functionality of the car. He also provided a detailed maintenance history and test drive. We were subsequently introduced to his supervisors-Lee and Raffi. At this time we reviewed all the terms of a potential purchase -no surprises-no drama! Totally professional! Kevin Liu , the business manager , reviewed all financing terms and warranty options. He further demonstrated BMW Toronto’s commitment to customer satisfaction. The ensuing decision to purchase from Bmw Downtown was the only one that made sense! Professional , attentive, and engaged staff. Everything was perfect -from car to coffee! And yes, the pricing was competitive. At time of pick-up - the vehicle was prepared as promised! A second review of all the features was completed in a very calm and detailed manner. The day following the purchase Ambross reached out again to ensure we were enjoying our “new” vehicle experience. We will conclude by saying BMW Toronto staff demonstrated exceptional customer care-something your industry peers should take note of and embrace. Thank-you! Tom and Yvonne Pankrac