Reviews of BMW Autohaus (Rent Cars)

Y B

I typically don't write reviews and I don't respond to surveys. This time however, I was awaiting BMW to send me a survey to reflect my recent excellent experience with BMW Autohaus team. Dimitri Borissov from sales helped me to get a very nice car. He was there from beginning to end helping at every step, proactively providing useful information at every stage, from first engagements through sales closure, delivery and even after delivery, elevating situations and never trying to press any preferred options to customer. I change cars frequently and I can say that it is rare to come by open, honest and straightforward sales persons like Dimitri. Thanks Dimitri. That said, all this process would not go through and conclude without a helpful and positive support from Dimitri's manager, Omar, who positively helped clearing way from hurdles for deal to close. Thanks Omar. Delivery was also smooth, accurate and I received a nice car, perfectly detailed ( I purchased a pre-owned) and nicely presented. Embarrassingly, I dont remember the name of the gentleman who walked me through delivery steps. Also thanks to Samantha to make sort out financials like a breeze. Thanks you guys for great customer experience...great so far !!! Yashar

Amanda Lovell

I am from out of town and recently purchased a vehicle from BMW Autohaus. I must say that Dmitri Borissov and his team was a pleasure to work with, he was so helpful and very attentive throughout the process until we picked up our vehicle where the experienced was sealed with great and informative delivery with Andrei Podeanu. Thank you for your impeccable service.

Kateryna Tervinska

Great experience with Andrei Podeanu and Alex Aptekar. I really enjoyed the entire process from sales to delivery! Andrei explained and showed us all new features of our new car. He also helped me to register and set up my account with BMW and gave many useful tips :) Andrei Podeanu is friendly, professional and knowledgeable!

Annie Lee

Service at this dealership is fabulous. Andy went out of his way to ensure everything was perfect for us. Even though there was a last minute glitch in picking up our new car, Andy immediately sorted everything for us. ken, delivery specialist was very thorough explaining all the functions in our new car too. He took time to answer very detailed questions that we had. Overall, an extremely pleasant experience with Andy, Ken at BMW Autohaus! Highly recommend !

Daniel Dinas

Andrei Podeanu and Andrey made our car buying experience flawless. Andrey was the salesman we dealt with who was patient and kind and made us feel like we came to the right place to purchase our vehicle. Andrei was delivery specialist upon pickup. He helped us navigate through the technology of the new vehicle and answered all our general questions and concerns without fail. Damiano was our finance specialist who was also a pleasure to deal with. I look forward to our new relationship with this dealership, as all staff we dealt with were courtious and professional at every step of the way.

A P

Exceptional and professional service by my BMW sales consultant, Dmitri Borissov and the entire BMW sales team. Highly recommended!

Mak Phadke

Got my 6 series from BMW Autohaus, the customer service & attention to detail is exquisite. Dmitri was the perfect consultant on my purchase rather than a "salesman", he made the whole experience very positive as did Andrei with his technical knowledge & expertise. Would recommend BMW Autohaus & Dmitri to anyone who wants to have a positive car buying experience !!

ron craig

Great experience buying from Dmitri. This was my 5th BMW. Love the cars but haven’t had a great experience with the sales people. Never seem too interested. Not the case with Dmitri. Very attentive and helpful. Highly recommend

Ellen

I’m still driving my 2008 M3. I love my car and never want to get a new one. Joe has been taking care of me and my car since he started in the service department. He will make sure it lasts as long as possible. I always feel that I’m being treated honestly and fairly. He’s the best!! The rest of the guys in the service department are always nice to talk to also ;). Thanks for taking care of me so well!

Henry Chen

Yoyo is the saleswoman you want to talk with. She's so kind and helpful. Best car shopping experience ever.

Dean F Khan

I recently purchased a 528i from Dmitri Borissov. His excellent customer service skills and demenour made the purchase of my new car an easy transaction. He has exceptional knowledge about the product and made this customer service experience outstanding. He made sure everything was done perfectly and on time. From the beginning he was honest and trustworthy. I would 100% refer family and friends to Dmitri to get the ultimate royal treatment. Also, Andrei Podeanu had great knowledge on the functionality of my new vehicle. He went out of his way to explain features and was very informative on how my new vehicle operates. The service by both these individuals at BMW Autohaus has made me a loyal customer forever. Thank you again for the ultimate customer service experience.

Zvi Margaliot

By far, this has been the most pleasant and helpful experience I've had buying/leasing a new vehicle. Andrei Podeanu was very professional, friendly and informative. He knows the cars inside and out, and the tour and explanations he gave me when I picked up my new vehicle saved me hours of reading the manual and experimenting. He showed me essential features and also ones I probably would have never found out on my own, and he did it in a very professional manner. I can't recommend Andrei, and BMW Autohaus enough. Way to go!

Masoud Moeen

I was a such amazing experience with BMW Autohaus and mr. Dmitri Borissov (salesperson) , he taking care of us perfectly and professionally and make our deal very smooth , following up was perfect from dmitri and dealership, financial service is perfect. We so happy to have our new bmw x5 and strongly recommend it.

Xinping He

Steve Jo has been amazing to deal with, as this is my first BMW. I appreciated his professionalism and efforts! I would definitely come back for my next new vehicle!

Romaz BMW

If you’re thinking of going to BMW Autohaus, RUN THE OTHER WAY!! They have zero regard and respect for their customers! They damaged my car and lied afterwards. They don’t care about you or your property! Better off going somewhere else so what happened to me doesn’t happen to you.

Aref Mosaybi

As a returning Customer Its been privilege to work with Omar and Andrei to Purchase my new car. Flawless, Helpful, fast and Detailed you could expect. Thanks for your service

Kevin Goodlife

We are recently purchased a vehicle from this location. Great personal, Oksana was helping us with the deal. Everything was fast and smooth. Thanks

Rene Pardo

Best decision I made was leaving Mercedes and buying a BMW through BMW Autohaus. The service has been incredible - respectful, polite, caring and to my surprise, very reasonably priced! Joe Puopolo, appreciating my fear of the unknown whenever I've brought the car in for service (routine or exceptional) has always gone out of his way to ensure I am satisfied will all aspects of the service - quality and price. Actually my experience was the same when I've dealt with another service individual, when Joe for whatever reason was not there, but Joe's outstanding. Regarding integrity, not all service divisions of car dealers are equal (especially comparing to a certain Japanese manufacturer I dealt with decades ago, which would be inappropriate to identify) - Autohaus has been exceptional to interact with.

Andrew Mok

Just got a great deal at the dealership here. There is a special event and got a great deal. Highly recommend if you looking at bmw come here. Went to few dealerships this one offered the best service. Wanted to update this. Just picked up my car and it was great. The service was impeccable Andrei went through the car with me and showed me all the cool features of the car and how to use and set everything. Great experience highly recommend getting your next BMW here.

Carson Zhang

Just took my new 330i XDrive home. Love her so much!! This dealership has fantastic service and only give you the lowest price. They also have many cars in stock. You can always find your own one in their inventory. Their manager Bee is extremely helpful and nice, she helped me place this very first BMW order! Very satisfied!!

Rhonda Rolin

I recently picked up my new BMW X3 and the process was seamless. Andrei walked and talked me through all the features and thoroughly answered my questions. He has made himself available post delivery to answer any questions that may arise. Great experience!

Pavel Lipanovskiy

The Dealership is spacious and well-maintained. But this review is not about the place - it is about people, who actually make potential clients feel comfortable and at ease. Serge Vasilenka produced a great impression, he was knowledgeable and friendly, highly professional, answered all the questions that we had, and spoke our language. Together with Damiano and Bryan who we also chatted with they are simply a Dream Team! Thank you guys!!! It was a pleasure! We shall definitely be back!!!

Joy

This is my first BMW purchase and what a great experience with top notch service from beginning to end. Dmitri Borissov had provided superior customer service and made sure her gave his customers the utmost attention to detail in buying a BMW. The service and honesty was so great that I purchased the car the same day it was my first time going to Autohaus, I can't thank him enough for all his efforts. Also the training we received from Ken Au-Yeung on the functionality for the car was excellent and appreciate all his help! I would also like to thank Linda Grozdanic who made the process of the financing so easy for me, she was a pleasure to work with. I would highly recommend Autohaus for their superior customer service and will definitely return to their establishment for the next BMW that I purchase-it's how you would expect for any customer to be treated when making a big purchase. I look forward to returning to Autohaus in the future for my next car!

Charles Shoufani

5 Stars is not enough for Andy. I would give Andy 10 stars. Before I bought my car I went to a couple of dealers, BMW and Non-BMW and I felt that all those people just wanted to finish the day and go home; but not Andy. Andy did an amazing job. Andy goes above and beyond to make sure all his customers are happy. From that day I am still in touch with Andy and anything that I might need he is ready and willing to jump in to help with no hesitation. This is an example of an excellent employee who loves his job. Extremely hard to find someone like this. Andy is awesome and I would never ever deal with anyone else but him. I would recommend anyone who is looking to buy their new car to work with Andy. I promise you will not regret it.

Marvic

One rating is good for this location!!! I was there to change the item that I bought an item which is a factory defect! But the parts man didn’t change! One rating is good for you! And never will I come back in this location! Never! Not recommended at all!

Muhammad A

I bought my BMW X6 M from here in May. I love the service here. They uber you home and uber you back once your cars ready after oil changes and what not so you aren’t spending 3 hours in their lobby ????

Helen Martincek

Daniel Kim is the BEST car sales person that I've ever met. I will rate him 10 out of 10!!! He saved my time, money and all process was an enjoyable experience. He listens , knows the product, follows up promptly, doesn’t push and his work ethics and professionalism are outstanding.

Michael Beattie

Warren and the team at BMW Autohaus were great! Purchased a used car from them and they made sure everything was in mint condition and followed up with me after the sale to ensure I was happy with the purchase. Great dealership to purchase from, highly recommended!

pragnesh saija

Dishonest sales employee! Yesterday I went to visit the upgrade event with set mind to definitely purchasing new car but unfortunately we had sales representative who is not enough knowledgeable and providing wrong information about trade in. She valued my 2017 BMW X3 top of the line model ( original purchase price $ 79000) to below $20k it has only 41000 km on it and no accident .of course I owe money on finance but that amount is just $22000 as of today. When I asked how come if I upgrade a new car my payment will be higher than that posted on a sticker on floor model. She answered I owe money on car . But even though if I owe $ 22000 my payment ( in comparison with buying a new car from the floor without trade in) is much higher . That means my car value is below 20k after 3 years. So asked her , BMW depreciate $ 60000 in just 3 years and it’s definitely not a good brand to go for. She could not figure out and did not respond so we left the dealership. I was not expecting this kind of sales rep on floor in luxury brand dealerships who misguide and cheat customer and try to make more room for more profit margin for her commission. Totally disgusting!

A B

We've all heard of terrible dealership experiences, but in my near two-decades of buying over a dozen BMW cars in the household, I've never had one that left me fuming and incredibly disappointed such as the one today at BMW Autohaus. I drove 74 minutes in rush hour across the GTA for a 6PM appointment to check out a pre-owned BMW M2 here. We arrived on time, was shown the car but then when it came time to be serious, was told that they don't allow test drives in inclement weather. Yes. We are in Toronto, a city in Canada, where it rains or snows 66% of the year, yet their policy is not to allow a test drive in poor weather. Pardon my French, but W. T. F.?! I approached the new car sales manager about this as I was exiting the facility and asked him if this is indeed their "policy," and explained that I did not allocate almost 3 hours of my time just to visually gawk at a car we are interested in purchasing. AND reminded him that we had bought a NEW BMW from this dealership less than a year ago, for $30k more than what this M2 is being sold for. He replied that, "for our showroom cars we prefer not to take them out in the rain because they get dirty and have to be detailed again." LOL Excuse me?! Are you in the business of showcasing cars, or selling cars? This isn't sunny California where it never rains, and isn't this what you pay your detailers for? What an asinine response for someone running a car dealership in this country. Then the manager said he would see what he could do and would speak to the pre-owned sales manager. While I waited for 21 minutes... and was never followed up with. *I* went into the sales office desk area and sought out the manager and asked him what is going on. He had clearly forgotten about the situation and fumbled his words to basically say "sorry, that's the pre-owned manager's policy." Un-***ing-believable. So to summarize: -We bought a brand new X3 from this dealership less than a year ago. -We drove 75 minutes for an appointment with their BMW M2. -After seeing the car and asking to drive it, we were told they don't allow test drives on rainy days. -The above was *NEVER* communicated beforehand, otherwise we'd have simply decided to come another day (if you forget for a minute how absurd such a policy is). -The New Car Sales Manager said he'd see if he can get us a test drive, 21 minutes passed without any update until I went to find out what's happening. -***While waiting for the Manager, we called BMW Toronto located 30 mins away and they gladly offered to let us take their M2 out for a test drive! Same city, same weather, same car. No BS. But we had wasted so much time here that BMW Toronto was closing shortly and we wouldn't have made it in time. -Wasted 3 hours driving there and back, including being forgotten about by the manager. This is absolutely, unequivocally - without a shred of a doubt - the WORST car buying experience I have had since I was 16 years old. I've been treated better at Joe Blow 3rd party car lots than this supposed "franchise" BMW dealership. If upper level management has such terrible ideas of customer service, I'd hate to think what happens on the ground level at this establishment. BMW Autohaus is an absolute joke, there's a reason they are one of the lowest volume and smallest dealerships in the GTA: because they run a subpar business from every perspective and measure. Take your business elsewhere folks because not only do they treat *repeat* customers like this, imagine if you're a new one? Spend your hard-earned money elsewhere. BMW Autohaus doesn't deserve a penny from you. EDIT: It's very telling to me and anyone reading this that a dealership down the road in the same conditions in the same city, for the same car would be perfectly okay with a test drive. Your policy is bereft of any sense and logic being in a Canadian city, Omar. And it's a garbage policy at that. Please. I've owned cars with double the horsepower of this M2 and driven them in worse conditions. We bought a M2 from a much more deserving BMW dealership. Good luck.

Tina Radimisis

I love this dealership! The service department is amazing! My service consultant, Joe Puopolo is phenomenal! He is honest and trustworthy and always goes above and beyond to help and make a customer's experience wonderful. I cannot recommend him enough!

Manelli Shahbazi Moghaddam

I recently purchased an X3 from Moe Taravati. He was so patient and helpful. I was really impressed by his manner and the way he answered all my questions and the way he satisfied my demands. Ken also did a fantastic job in explaining the car’s features. I absolutely suggest Moe and BMW Autohaus.

HBM Fareez Rahman

Good inventory of M vehicles and parts department alongside with decent service department.

C Lee

It was my first time visiting this BMW Retailer for service maintenance. I can say that they made me feel very comfortable, when the Service Rep came over to greet and help me after he heard of my name. Later in our discussion, all of my questions were answered clearly and the knowledge and experience was demonstratedated professionaly at the service desk. I will know more with the technical work at a later time when I have more experience. I will return to deal with this BMW retailer. Needless to say, the first impression pays off.

Sang Jun Park

Very courteous and no push service. Well prepared and knowledgeable with their inventory. Evan came off as very trust worthy throughout the interaction. If i decide to buy a bmw I will definitely look for Evan.

Randy Holder

Can't say enough good things about my experience at BMW Autohaus. Alfred Hung was polite, attentive, knowledgeable and never once tried to sell me something I did not want. Same goes for Irene Bhumgara. She was pleasant and helpful at all times and thought of a few things I hadn't. This was also the first time that I'd ever dealt with a "Delivery Specialist" Andrei Podeanu was also very knowledgable and ran us through everything we needed to know to get us out the door feeling familiar with the tech in our new X1. The service I received from Alfred, Irene and Andrei was top notch and I would not hesitate to recommend this dealership. Without a doubt, this was the most stress free car buying experience I've ever had. EDIT I recently purchased a second car from this dealership and, once again, could not be happier. I traded in my X1 that I had purchased 4 years ago and received, what I believe, was a very good price for it. Dmitri Borissov was very helpful and polite and has quickly followed up with me to help take care of a small problem with my purchase. Ken took his time walking me through all the features in my new car as was able to answer all my questions. Both Dimitri and Ken were very good at returning my calls and responding quickly to any concerns I had. BMW Autohaus will definitely by at the top of my list when it’s time for my next car purchase. Randy H

Ser Moomba

I dropped off my 2009 BMW 128i cabriolet for scheduled service and a spa. My service advisor who took care of me for the past 11 years has been moved to another location, but the new lady was great. I'll finish this tomorrow when the car is ready for pickup.

Jonathan Quah

Had an amazing experience at BMW Autohaus, my SA Deepak was very professional and kept me updated on the status of my vehicle. My vehicle was repaired in a timely manner and was inspected properly for any other issues that would need addressing. I was NOT recommended service that was not needed like other dealerships. I was very happy to see my vehicle fitted with seat covers/steering wheel covers during service and was very clean when picked up. I will keep coming back to Autohaus for future services, definitely one of the best BMW dealerships in the GTA.

Eytan Eliahoo

One of the reasons my wife and I have leased 10 BMW's over the years is because of the excellent service department specifically with Joe P. Joe, always returns my call by end of day and is accommodating to my needs. He is flexible and professional and by far the best service manager there. Over the years Joe has build a personal relationship with us and truly cares about our needs. thanks EE

Liat Skribovski

ANDREI PODEANU is the best !!!!! He took the time to educate me on every single button in my car. He set up everything for me. He was so kind… Just this delivery experience amazing!!!

Atomic

This time around was certainly one of the best experience I had in arranging for a new car. From setting up the finances to finalizing the sale, Damiano, Stefan, and Andrei were very prompt, professional, and helpful. Damiano was very informative and expertly helped me to arrange the best finance plan for my business purchase. Stefan knows his stuff, and was a very good consultant. He was very prompt in his replies, very knowledgeable, provided lots of insights, and always presented me with options that were best appropriate for my situation. When I picked up my car a few days ago, Andrei made the whole transition very smooth, and provided a very engaging and informative presentation of the car. All of them were very helpful and I had a great experience - the only thing missing was a European delivery and picking up the car in Germany, which I could not do this time, otherwise fantastic overall experience with BMW. Thank you guys!

Gerald Law

Walked in and left with a Smile, all thanks to Warren Chu expertise and services experience. With an expecting child on the way, Warren was able to provide his advise on a family vehicle I was looking for. At the end of the day, he was able to make the whole trade in experience so effortless on the customer end. I can't be a happier customer without Warren's help. Exceptional delivery experience given by ANDREI PODEANU at BMW Autohaus. There were quite a bit of a learning curve switching from Acura to BMW, ANDREI was able to provide his exception product knowledge on the delivery date to help me adapt to the new car seamlessly. I would highly recommend Andrei

piupiu Q

Worst dealer, worst service. I have appointment and still wait for one hours for service, and no one was there. Staff disappeared. The reception told me she doesn’t know where’s the staff. After one hour and I still couldn’t find someone help me, I just left, and never come back to this store. If you want to buy a car, maybe here is good. But service, don’t come!!!

Xiuyan L

Had a rental car from this place for one day. After returning the rental car, the staff member of this place sabotaged it and pinned it on me. I was told to prepare $2000-$3000 to fix something that was caused by one of the staff members from this place...I did some research online and found out it is actually something they tend to do a lot if you don't buy their insurance when you rent a car from them. I don't really care about anything less than $5000 because honestly I'm rich, but my suggestion would be to avoid renting cars from here.

Mike Dawe

BMW Autohaus features a gorgeous main floor showroom, with certified pre-owned vehicles downstairs. Everyone from Omar to Andrew and Linda in finance is super friendly and easy to get along with. Honestly love this dealership. Highly recommended for both first time buyers and car enthusiasts who are looking for another car. Sidebar, the name displayed is not my actual name is an alias for work purposes.

Chris Lee

We purchased our x5 two weeks ago from YOYO, She has been very helpful in giving us a great deal from the beginning to the end. She was never too aggressive nor did she make us feel uncomfortable. She was really helpful and really tried her best to help us meet our budget with the car we liked. Highly recommend! Thank yoyo

Cris Maierean

Just bought my car and picked it up. Two people I want to give a shout out to are Jeff from CPO Sales and Andrei P. Jeff applied absolutely zero pressure, gave me a MUCH better deal on my trade in, and best of all, had the car ready in a few days. If you buy a used or CPO vehicle, do yourself a favor and ask for Jeff! Andrei, super polite awesome guy! The day I got my new car he introduced me to it, showed me all the buttons and infotainment. I had a ton of questions and he was so polite and nice throughout all of it

sama honarpour

Sales team are professional and pleasant, but booking service appointments is an absolute nightmare. They definitely did not deliver in terms of service what they promised at time of sale. Service appointments have become very inflexible, they weren’t like this last year (still during the pandemic). In the recent months they have changed their policy and hours for service that in no way works for a person who needs their car during business hours for work, not to mention the aggressive delivery of this policy by their service department phone reps. Very bad experience all together, for oil change that is basically already paid for int the monthly lease fee.

Parv D.

As a first-time car buyer, I was quite nervous about the whole process. But the team at BMW Autohaus made the whole experience so painless! Dmitri B. was so professional and took the time to explain things to me (yes, I had lots of questions!), and really made me comfortable and confident in knowing I was making the right decision. I also appreciated the quick replies to my emails and the courteous follow-ups weeks after the purchase. I'm so thrilled with my new baby :)... and highly recommend this team for your next BMW purchase.

Filberto Argento

I've bought my last 3 BMW's from here Jason always helps me and makes the process so quick and easy. Once you've been coming her awhile, they through in a few perks - always nice. Would recommend for sure!

Munir Alam

I had Dmitri as my sales representative and he was amazing. The service and atmosphere at this bmw location was very warm and welcoming. Love my new bmw X5 and would recommend it to others.

DK Lo

I'll be honest I did NOT end up buying a car here. But the salesperson named Kelvin is so patient and understanding and not pushy at all that I almost felt bad not buying here (we ended up not getting a BMW at all). He was patient through the process and also even recommended other possibilities that may match our needs and likes. He was a true pro and I'd come to him again if I ever wanted a BMW. Dealership itself is also extremely spacious, comfortable, and clean. So overall, I had a good experience here.

Arash Sanei

The people at BMW Thornhill are great. Raj was very helpful with finding me a vehicle. Unfortunately, when I got the car there was an issue with it, that I still don't really understand, but Daniel in service went above and beyond to correct it and make sure I was happy at the end. Highly recommended. Thanks to everyone here :)

Andy Smith

Just had to share our experience with BMW AUTOHAUS my wife and I just picked our 4th BMW from this dealership. There were many factors in play here in deciding if we were going to get another BMW. Other options included AUDI AND VOLVO. I have been dealing with Autohaus for well over a decade and I have to say that my service advisor Joe Puopolo has been outstanding. We live literally 10 mins away from the Newmarket BMW and drive to AUTOHAUS for service because of Joe’s professionalism, knowledge and outstanding customer service. Joe should definitely be celebrated for his outstanding service and interaction with his customers. Well done joe and thank you for your outstanding service over the years definitely was a major reason for returning to BMW and AUTOHAUS for our new vehicle. We also had the pleasure of having Andrei Podneau deliver our vehicle to us and this is the second time dealing with Andrei who is extremely knowledgeable and helpful in orienting us with the options of the new car. He is always been patient and answers all the questions we have and we have never felt rushed. Thank you Sir for your professionalism and service. Lastly to our sales support from Sean again I would be remiss if I didn’t include him in this review if anyone out there is reading this review and considering buying a vehicle from this dealership or any other BMW dealership I would highly recommend giving Sean and the dealership a chance I personally think you would not be disappointed. Thank you to Damiano the finance manager for making this purchase seemless and care free for our family. Thank you Andy & Hema

Jake Abramowicz

Linden helped me buy my first ever M car this week and I was very happy with his approach. He helped me with getting out of my lease. He helped by not making me take the car right away. He was knowledgeable about upgrade parts and honest about his advice. The car delivery two weeks later was outstanding also by his colleague who I can't remember his name. He was deeply knowledgeable about the m2 I got. I walked in just to look and walked out with a great car, great deal but also was treated very well by Linden 120 kms later and I can't stop smiling!

Saad Minhas

This is by far the best customer service we’ve experienced at any car dealership! Warren Chu and Andrei Podeanu in particular were value-driven, patient and friendly. Warren will find you something great in your budget and Andrei makes the hundred awesome features seem completely idiot-proof. I will absolutely be recommending them to anyone I know.

Slava Sterling

It was a great pleasure to work with this dealership. Omar Yusofi and Warren Chu worked out the best deal for us, Eva Chai took good care of all the financial stuff, and finally, Andrei Podeanu did his best on showing the car features and leaving no question unanswered. You guys did an amazing job, we were really impressed, especially compared to the other several dealerships we have visited before. I'm glad we stopped by at BMW Autohaus!

Martha Papadopoulos

I have been getting my car serviced at BMW Autohaus for over 10 years and Joe Puopolo has been managing my service needs ever since he joined the dealership’s team. Joe provides a well-rounded approach to automobile service beginning from his attentive listening to any concerns that I may have regarding my car; his thoroughness in caring for my vehicle; his communication style that is both informative and friendly; and his attention to making this process as convenient and expedient as possible for me. Even though my service experiences are always excellent, they continue to exceed my expectations each and every time!

Rilakku-San

Bought a new BMW here this year. The dealer was very professional and patient. It was just a great experience from beginning to end. When I took my car in for maintenance, all of the staff were very organized and delivered as promised.

Manan Gill

Excellent dealership for buying cars. Dmitri from used car sales is the best. Recommend them for buying BMW in Toronto.

M Ng

First thing I have to say “Thank you so much, Andy, you are the best car salesman I have ever met!”. I have been driving BMW for almost 17 years and deal with couple salesmen in different dealerships. And now having my 6th BMW I LOVE it so much, even without a sight, only because of Mr Andy Leung, salesman from BMW Autohaus, who I must praise here, for his excellent service, professional knowledge and advise, and patience .... he provided me during this pandemic. A quote for his work is genuine and quick response! Ask for Andy if you want to purchase BMW, helping you to get what you need, not he wants. Also, thank you Andrei for providing me the best delivery experience and taking so many nice pictures!

Iman Mazarei

My advisor was Joe Puopolo and he really took care of my vehicle, my car had an issue and Joe figured out what was wrong with it and fix my bmw like it was new again. Thanks a lot for all your help BMW Autohaus!!!

Sheva Israilov

I had the wonderful opportunity of interacting with Dmitri Borissov for his help in purchasing my new vehicle. His punctuality, responsiveness, and exceptional hard work allowed me to expedite the process. He was able to negotiate the price that satisfied me. He has been my sales representative for over ten years. He is an adept salesman that is extremely knowledgeable and a pleasure to work with.

Hartley Cohen

My BMW 650 cab required extensive engine repair which necessitated it being in service for 3 months. Once the engine was placed back in the car there were a series of faults that had to be corrected The technicians were ultimately able to diagnose the problems, repaired the faults and finally were able give me my car back in early February. The car was fully detailed and now runs like it is brand new! Thanks to my SA Joe Puopolo and Rad Zonta the service manager. . I highly recommend BMW Autohaus.

Bella Kim

Daniel was an amazing salesperson from start to finish. He had selected the perfect vehicle for me- the m340i. His sales process was easy to follow, and the amazing deal he had got me had all the other dealers beat. I strongly recommend Daniel Kim for all my friends and family. Five stars for Daniel!

Sunshine Playz

Just bought a pre-owned 2017 330i from them, Evan Wu did great job, he is very helpful, friendly and professional. I will definitely recommend him to my friend

shirzad Kurdy

Andrey was amazing, in a busy day I arrived without prior booked appointment, he handles my needs very well. He always want to give you options. Thank you Andrey

LORNE SHIELDS

All went as OR better than expected. No problems. They have an excellent team of Service Reception personelle. LuV my X-1

Alamdar Murtaza

First time buying a car in Canada, and Dmitri Borrisov was a huge help in this process! Honestly, Dmitri's customer service was the reason I ended up buying a vehicle. He walked me through the whole process, was patient, and found me a great car! The whole team from Andre, to BMW Finance at BMW Autohaus are great people! Highly recommend going to them for your car needs.

Anil Sanwal

Having purchased my first BMW from Autohaus, I was drawn in by a great trade-in offer, which led me to purchase my second vehicle. Kudos to Raj Gheewala for finding me the perfect vehicle and keeping me a loyal BMW customer

Carlene Small

ANDREI PODEANU was the best. Highly recommend, he was knowledgeable, friendly. Professional. I would definitely go back.

Rana F

Service was top notch. Eric Huang was very professional and patient with me choosing my car. He made the process very smooth and always assisted me right away with any questions I had. Linda was very sweet and helpful as well. I highly recommend this dealership specially Eric. Loving my new car :)

Moe Dastranj

I was in yesterday for a short visit to see a few former colleagues. Since I have changed the industry I use to work in I asked them if it's ok to take a few pictures. A great Store and wonderful people work here. Always a pleasant experience

Libby Eydelman

Had a great experience picking up my new X5 from BMW Autohaus. ANDREI PODEANU spent time going over all details and the new features of the car and helped set everything up. Thank you Andrei! Looking forward to my new driving experience.

Tarune Jaindf

I bought my new 2017 BMW X1 last month . I love it. Actually i only drive Audi before. I must say i am impressed by the kind of positive professional attitude showcased by one of the most promising sales professional Mr Gary. The dealer is luck to have this gem on board in their team. Gary- a man with full of energy, enthusiasm and passion to meet the requirements of his customer. I am very happy with the whole purchasing process. I recommend everyone who is planning to buy a BMW, do meet him if you looking for a trusted n a professional sales consultant.. This being said.. I am looking forward to get efficient after sales support services from this dealer.. Thanks again Gary- you Rock :-)

Daniela Kelly

We traveled all the way from Fergus to Toronto to look at BMW X2. Our appointment was with MOE TARAVATI. It was such an ease doing business with Moe. What an incredible experience. Everything was so smooth and hassle free. Moe was very helpful, approachable, and professional. Thanks again for everything MOE. We also had an incredible delivery experience with ANDREI PODEANU. Andrei explained the features and answered all our questions. He was very patient with us. Andrei was also very helpful, approachable, and professional. Thank you Moe and Andrei. I do love my new BMW X2 !!

Mani Golafra

Very bad experience here.. Signed papers for two of their top of the line cars in a week but the customer service is really bad. I think I will cancel both cars if they continue being this way before I pick up the cars. I suggest going to other BMW locations if you need good customer service. Signed my first car's contract over 10 days ago and haven't received the first car yet. I have been there for over 5 times in the past 10 days and they keep telling me that it is not ready. First they were supposed to deliver on Monday or Tuesday,, then postponed to Thursday/Friday. Then they booked me an appointment for Monday (week after).. Went there on time on Monday and after having me sit in the lounge for an hour they said that sorry the car is not ready. I feel like they should respect my time more (I haven't even picked up the car yet.. God knows whats gonna happen once they are done with the sale). Funny thing is that they don't even communicate promptly, I am constantly in the dark and am not being updated with the status of the vehicle. So keep away from this place,, there are plenty other BMW locations and based on my past experience they will treat you much better.

Evan K

I'll start off by saying I love my new 2018 BMW 430i. Both Dmitri and Samantha were professional, courteous and made my experience at this BMW location one to remember. If you're in the market for something special, I'd recommend checking them out. Thanks Dmitri and Sam.

Kenan R

I just picked up my third vehicle. Sean Shibani always finds me the best deal and Andrei Podeanu provides me with the best delivery experience. Thank you gentelmen, for your help.

Ruth Bord

This is by far the best dealership that I have ever dealt with! I worked with Dani Abramov and Dmitri Borissov, who went out of their way to find me the perfect car. There was absolutely no pressure to purchase the vehicle or when negotiating the price. Truly, an outstanding experience. I would also like to mention Ken Au-Yeung, the delivery specialist. Ken is incredibly knowledgeable and professional and did an amazing job walking me through my first BMW. I drove in from Newmarket and would highly recommend BMW Autohaus to anybody looking for a reliable car and great service.

Areeb Ahmed

Disclaimer: I never ended up purchasing a vehicle from this dealership but thought that my terrible experience may be useful for others that are looking to purchase a vehicle from BMW Autohaus. My father and I went into to see a 2016 BMW M4 that was listed on bmw.ca. I will refrain from writing the sales representatives name here because I do not know if the way he interacted with us is because of his own values or that of the dealerships(both incorrect). We made an appointment to come in and view the vehicle at 11am, we arrived on time and we were greeted by the sales representative who took us downstairs to view the vehicle. At this time the vehicle had not been cleaned and he was unable to tell me if was certified or not. I didn’t make too much of this and I asked if the vehicle could be taken for a test drive. He responded that they do not allow test drives on their M model vehicles without a deposit or agreement to purchase. Again, I didn’t make much of this and told him I understand and that we should sit down and talk numbers. I already had the finance payments emailed to me so I knew what the cost of this vehicle would be. The vehicle was listed for $49,980, I asked if they had any room for negotiation or if the price was firm. He advised me that if I wanted to put an offer in it would have to be from us and he would ask his manager for approval. I offered $48,000 and then $49,000 both which were denied. At this point I thanked him for his time and that if they change their mind I would be able to send a deposit immediately. A few days later he messaged me saying the car was still available, I asked him to call me and simply asked if they are willing to take $49000 for the car. I was told that’s not possible and that if I cannot afford $49,000 that I also cannot afford $50,000. I found that extremely disrespectful, completely unprofessional and unnecessary. I wanted to reduce my term to pay the car off quicker but somehow my affordability is in question over $980? I would recommend going elsewhere, they don’t seem to want your business and also are quick to judge what you can or cannot afford by simply sitting across from a desk. I bought my last pre-owned vehicle from Parkview BMW, they spent the time to go over everything with me and even made suggestions rather than just assuming I cannot afford the vehicle I came in to see.

Ali Malekzadeh

Just picked up a BMW X3 30i. Received great service from Dmitri and Ken. Very professional and helpful. Highly recommended and will definitely be back.

Tatiana Amit

Dmitri Borissov is a pleasure to work with. He is very accommodating and took the time required for us to review the vehicles we were interested in. He followed up and followed through with what was required to close the deal. Thanks Dmitri!

Marlene Verissimo

Great customer service. Spacious show room with lots on display. The staff are knowledgeable and friendly. The music is a bit loud - hard to hear the sales person and the loaction makes the test drive route feel a little lack luster but the car selection is great.

Jumpyyiva

First of all, I have been a loyal customer of Downtown BMW for 7 years since I go abroad. BUT I had a horrible experience On February 5th in this location,I went to BMW Autohuas on Steeles Avenue for a service, I believe I am reliable for putting too much trust with the BMW Autohuas, which is part of the reason that led to this result. So this all started with me not remembering that I have money in the center console. At that moment, I totally forgot about it, but I was certain that I have $500 (25 of the $20 bill) in my center console, but at the end of the service, I realized that money is gone! Then, I quickly report to the person that was helping me with the problem, and the reply I got was that they are sure that their staffs will not touch the customer's stuff in the car, and I thought perhaps I misunderstood them. However, I was looking for it once I got home, and I realized that the center console is really gone. By the time the service department is closed, and I tried to reach them through customer service, the lady that picked up the phone replied that she would email the service manager about the problem and they will contact me. Today I received their response stating through questioning and surveillance camera they insisted non of the staff took the money. Imagine would a thief admit they steal? This is ridiculous since the staff would know about the CCTV blind spots and obviously they aren’t stupid enough be caught. From their response I don’t think they will take responsibility of what happened. I also understand that I am liable for not being for leaving my personal belonging in my car that I valued of, but as an employee of a well known company, this kind of incident should not happen. As an official autohaus of BMW, I think the department should help their customers resolve their problem. But today when I got feedback made me feel very disappointed I guess I will say that I learned my lesson and that I will no longer trust BMW with their service.

Umar Shakeel

About a year back, I purchased my M2 from Omar Yusofi and Jeff Gao. I can remember it like it was yesterday! I stepped into the dealership and saw this stunning LBB M2. I was later greeted by Jeff who showed me all the cool quirks and features I knew it would be impossible to get a test drive but thanks to the amazing sales manager, Omar Yusofi, took me on a nice cruise in his manual M2. The driving experience was out of this world, especially Omar skills with the manual gearbox. After negotiating and going back a forth, they've gave me a really good deal. A deal I can definitely keep forever since my M2 came with a diecast with the exact features as my life size M2. I know that these guys went above and beyond to get this diecast and can't thank them enough. Overall, experience was 10/10. I don't mind coming back for another car in the future!

Sergio Mazzuca

BMW Autohaus provides friendly, efficient, and professional service. Joe Puopolo, service advisor always provides extra care in the car and good advice. Rates are fair, often helps with warranty claims. I’ve been loyalty coming here over 9 years with several BMWs.

Adrian Taropa

After purchasing a pre-owned vehicle, I chose to bring it to BMW Autohaus for servicing just once. Since my first interaction, I felt very well taken care of. Roshan as well as the Technical Staff made sure to provide me with the best service, often resolving issues I was not even aware of initially. I especially appreciate the fact that they provided me with a heads-up of what maintenance items are coming up next. Needless to say this turned me into a repeat customer. During my last appointment, Roshan went above and beyond to help me get my car to 100% and avoid a disaster which ended up totalling my previous car. I whole-heartedly recommend their service department to whomever is looking for a worry-free experience and a reliable mechanic for their BMW. Keep up the good work.

Robert Hesch

Hi all. Dimitri and the staff at BMW Autohaus were fantastic in the purchase of my X1! Quick efficient service and some outside the box thinking when an unforeseen situation delayed receipt of the vehicle. Best automotive buying experience I have ever had! I would highly recommend Dimitri and BMW Autohaus for your next purchase!

Method Man

Got my 1st BMW from Autohaus and had a pleasure dealing with Dmitri Borissov. His straightforward approach and prompt communication (including answers on his time off) is highly appreciated and resulted in saved money and time. I would definitely deal with him again and recommend him to anyone looking for a BMW product. Thanks for having him on your Team.

Miss Michele Gambino

Excellent experience purchasing my BMW at BMW Autohaus! Our sales rep Warren was fantastic & very accommodating. Eva was wonderful, great team work for a smooth transaction. Andrei Podeanu was very helpful on preparing for pick up & gave us extra info on keeping my vehicle looking brand new! Highly recommend this dealership. My next one ( the M8 ) I'll be coming to see you guy's, Thanks Again!

Lawrence Lau

The experience here at BMW Autohaus is always positive and memorable. I had the pleasure of working with Andrei Podeanu for the delivery of new vehicle and he was thorough and professional. I definitely will continue to advocate and support BMW Autohaus.

Caroline Dunnet

I recently purchased a used 2018 BMW X3 and had an exceptional experience. After visiting a few other BMW dealerships in the GTA, Dmitri was the reason why I chose to purchase from BMW Autohaus. He was one of the best sales people I've encountered at a dealership in the GTA. He was incredibly informative, attentive and not pushy. He was available to answer all of my 1,000 questions and made the purchasing process seamless. He was also available off hours to answer any emails or calls from me about the vehicle, which was appreciated. He even came in when he was not scheduled to work to meet with me and discuss the car. While picking up the car, I met with Andrei who walked me through all documents and showed me all of the car features and programmed the car to my liking before I left the lot. The only piece of feedback I would give the dealership owner is to tighten up the detailing process. Whoever detailed the car wasn't as polished as I would have hoped - there were streaks left on the inside of the wood paneling, and white marks from the cleaner, which were easily buffed out. But...the owner shouldn't have to do this themselves at pick up. Andrei actually helped do this himself, which I know wasn't really his responsibility. Another reason why Dmitri and Andrei went above and beyond to make sure I was happy with my purchase. Overall, 5 star rating for BMW Autohaus.

Muhannad Abdullah

Hi ,I have very good experience since 2012 with BMW AUTOHAUS , I deal with the best sales Sean Shaibani for closing the deals , this is my third car , he is one of kind , he is looking after the customer and advise him for best needs Also I would thank Andrei podeanu as he responsible to deliver the car to customer and explain to customer the all new techniques and the important information of how to use the features , Roshan is the best maintenance team who I deal with him. I thank you all BMW TEAM.

Nick Cinjau

Purchased my X1 from Dmitri about two weeks ago and I couldn't be happier with it. Dmitri from start to finish was amazing always getting back to me as soon as he could, ensuring that all my concerns and questions were answered. During these very uncertain times it was so comforting to be working with someone like Dmitri who you could tell really cared about every single detail prior, during and after the purchase. If you are in the market for a new BMW I couldn't recommend Dmitri and the whole BMW Autohaus team highly enough!!!

Sara S

Today, I got my car delivered by Andrei Podeanu. The experience was pleasant and informative. Andrei knows his stuff. He was patient in explaining all the details of my new car.

•Kitty cat gaming cake•

This is my 2nd BMW with Autohause. Really amazing experience with sales specialist Andy and Delivering specialist Ken. Very comfortable service when I deal with Andy, he was very experience and patient, try to understand my needs and find the best car for me, no pushing. Ken spent lots of time explain new features and set up the program for the new car. Andy also provided excellent after Sale customer service as well. Won't be regret when dealing with Andy if you are looking for your dream BMW. Thank you so much, I really enjoy the new car.

David Beilis

I love BMW as a car. It is a great ride that I enjoyed many times when renting different models. However, the service made me want to switch back to a Honda. At Honda, you are treated better for the money you pay. BMW quality is not the best. At times I had my trunk pop up for no reason at the parking lot, giving access to all my precious belongings to strangers. I got the car fixed under warranty but no sorry or consideration for my stuff almost being stolen. No dealership would leave you for three days with no car replacement when repaired under warranty. The dealership also did not call me to let me know that car was ready. I had to nag to get my car back. Service appointment booking was a nightmare in times before COVID. That is what I remember from owning a BMW. That is not a great experience to remember for a premium car—just a thought.

Nik Popov

Amazing service work! I had a problem with my 2015 bmw 328d and some of the repairs were covered by extended warranty. Chris Lung was the service department associate who dealt with the paperwork and sending off the claim to my third party warranty company. Excellent service and constant updates on what is going on. I appreciate Chris taking the time to go above and beyond.

David Grbic

Great overall experience with this dealership. I was notified early on about preparing my lease-return and Stefan was very straightforward and pleasant to work with when ordering our new car. Also a great delivery experience. The new X5 was ready and waiting for my wife and I to take delivery, efficient and informative introduction to the vehicle from Andrei. Really nice when someone shares a passion for cars as well. Keep it up guys, it's the little things that make all the difference!

Mona Zadeh

We got an X3 sport package from Cy at this dealership, I have to say I was impressed by his level of professionalism. Also Ken the delivery specialist was very patient in explaining things I would have never known about my new ride. Two great people. Excellent experience. however the finance lady was very pushy and didn't like that we said no to the extra's.

Tabitha Aquino

My finance and I picked up our new cars at BMW Autohaus about a month ago. Special thanks to Sandro Decola who delivers such personable and excellent service. Our Delivery Specialist Andrei Podeanu was absolutely stellar. Professional, charismatic and extremely knowledgeable he spent considerable amount of time showing us the features of our cars and what is new when compared to our previous vehicles. Andrei continued to provide exceptional customer support as we drove our cars off the lot by being responsive to my many text questions. Thank you BMW Autohaus for an amazing experience, red bow and all!

Daljeet Randhawa

Me and my wife bought an X3 from BMW Autohaus. The staff was very professional. The frontdesk staff can use some training in attentiveness to customers. Make sure you deal with Dimitri, he helped us out immensely throughout the entire sales process. He held our hand through the financing, checking up on us on whether we needed anything or not. He took his time answering all questions in detail and went above and beyond to get us a good price and add some extra accessories with the car. HIGHLY RECOMMENDED!! Good luck!

Arkan Amanalla

I had a fantastic experience with Andrei Podeanu in the delivery service when I picked up my car. He was very thorough in explaining all of the car’s features. Extremely professional. I definitely recommend this dealership. The manager is amazing as well.

Alexandra Oliveira

I had a pretty good experience at this dealership. Dmitri Borissov was attentive and answered all of the questions I had and gave us time to check out the different options without being pushy. He also was great communicating through email even after hours. Andrei Podeanu was knowledgeable and made the pick up a breeze. I highly recommend this dealership, 10/10.

Adam Gellert

Wow! I had an incredible experience here. I just switched from Porsche and wasn’t sure what to expect. The maintenance crew was fast and super friendly. Felicia in service must be promoted. I first thought, does she own the place? I’m thinking this service might have be what it’s like to arrive in heaven. Felicia knows how to treat customers, very informative and wicked smart.

Vadim Kirichenko

I just purchased my 4th BMW from BMW Autohaus and as usual the deal I've got and service was above expectation. Every new model comes with a lot of technological upgrades and you either need to read the book (who does? :)) or have the delivery manager explain it all to you. That's were Anrei Podeanu shines by providing a professional service with patience and attention to details which completes the pleasant experience with BMW Autohaus. He did a great job on the previous car as well, so my review and a double thank you to Andrei and rest of the BMW Autohaus professional team.

JJ Nartates

A guy named Dimitri (I think that's how you say his name) helped us in a very very excellent way. He told me and my wife witch vehicle is right for us... just make it short.. He was an excellent salesman and we got the X4... and I'm loving it...

Daniel Sun

We just took delivery of the new X3 M40i at BMW Autohaus today. Our delivery specialist Andrei Podeanu was very knowledgeable and well-organized. He explained the features of the car in great details to our teenage daughter, yet he was also kind and funny to make the whole process engaging. We truly appreciate his expertise and knowledge of the BMW products. It was a great experience all in all.

Teresa

We just bought our new X3 from this dealership and are really happy with our new ride. Andy helped us find the perfect one for our needs and Ken provided great service in help us get familiar with our new car. It was very exciting going to pick up our new car. Everyone was very enthusiastic when we got there and made it feel special. It was a great experience, which took a week from when we visited to when we got the car.

Yida Zhang

I got a very good experience when I walked into the Autohaus. The sales person was very kind and explained to all my questions. So as the financial manager. He guided me through the process and helped a lot to settle down till the delivery day. And the delivery specialist Andrei Podeanu, made a perfect ending for the whole process. He was very professional and patient to me as the first time BMW owner. Overall, I enjoyed the time at the dealership and also quite happy with my new car as well. All the best!

Azadeh P

My husband and I purchased a BMW X5 from Gary. He is hands down the BEST SALESPERSON I HAVE EVER MET. He is kind and cares about making the customer happy more than the sale. This is a rare gift. He made us feel that regardless of whether or not we purchased, we had found a friend. Amazing! Then, when the car was ready, we met with Andrei Podeanu, the delivery specialist at BMW Autohaus. Andrei took the time to properly explain the features of the X5 we purchased. He was knowledgeable and very patient. No question was left unanswered. He was amazing!!! I would recommend this dynamic duo to anyone looking to buy a BMW

Gabriel Vyriotes

Dmitri Borissov was extremely helpful and met all of our expectations and more. Thank you for your service and we are very happy with our purchased for the third time. Take care Tom & Pam Vyriotes

Cameron Webb

I've just collected my first M car coming from 911's and I'll say Stefan Serbu as a sales associate is absolutely top notch. He knows the BMW product amazingly well, knows the car market, and delivers outstanding sales customer service. Upon receipt Ken (delivery specialist) was detailed to the nth degree and setup my M perfectly taking the time to show me every single feature - some of which surprised me. Awesome dealer. Alex and team are great to work with.

Bob Panesar

My wife and I went to BMW Autohaus for the first time. We had the pleasure of dealing with Alfred Hung (Sales Manager), Dmitri Borissov (Sales Consultant) and Andrei Podeanu (Delivery Specialist). The sales experience from start to end was very positive where Alfred and Dmitri provided all pertinent information on our new car choice and Andrei provided a very complete and thorough delivery experience by answering all the questions we had on our new car. Alfred, Dmitri and Andrei provided a very memorable, positive and hassle-free purchase experience. I would not hesitate to recommend these individuals and BMW Autohaus dealership to others.

Oleg Masliy

Sean Sheibani is the best car dealer I ever met in my life - he is professional, knowledgeable and extremely courteous - he knows what you want and he will always go an extra mile to meet your wants. Andrei Podeanu is your go to guy to show you all the tricks that your toy can and cannot do. Great job guys - it’s a real pleasure dealing with you!

Sue MacKay

Huge shout-out to Joe Puopolo, continuous great service on my BMW X4, super efficient, great communication and prompt attention to detail. Thanks Joe.

Anthony Mohi

Joe Puopolo was fantastic and very helpful during my service appointment. I will continue to recommend my friends and family to this dealership specifically.

Thulani Hunda

I is could not be any happier with the service right from get go! Worked with Andrey & Andrey up till the delivery!! Thank you both so much! Will recommend you going forward. #happybmwmember

Casper Pan

Amazing service, quality customer service and after sale experience, definitely will recommend to friends and family. I went in the dealership to look for a vehicle I saw online. I was immediately greeted by Daniel Kim,who immediately offer us coffee and beverages. We proceeded to look at the vehicle online because the vehicle have yet to come in, he explained in detail about all the option and features. I bought the vehicle on the day of because of his professionalism. I was updated when the vehicle arrived and throughout the whole process. Great salesperson. I found abit of flaw on the paint, that I didn't notice on pickup because I insist on picking it up on the soonest day so it was at night , I showed to the manager Omar Yusofi and he offered an amazing resolution and I was very happy. This is why I purchased a vehicle at the OEM dealership compare to other dealers. Overallan amazing buying experience definitely will be returning for future purchases.

Tees H

Words cannot express how much anger and hate I have towards this dealership. It all stared one day when my car started acting up. I took it in for service and they claimed that they changed some parts under warranty; the car should run fine. Two weeks later the same problem arose. Once again they changed the same parts. After 3 years of bringing my car in for service, they still haven't figured out what the problem was even though my car would stall at an intersection and run extremely rough. Since my car was a lemon I decided to purchase a 3rd party extended warranty (best thing ever!) to save some money on repair costs. So I took it in with the extended warranty and they claimed to fix it (this is the 5th time already)...it didn't work. Instead, when I called the service manager and told him that the service they have provided me was horrible and unacceptable, he told me that "this the best we could do and the techs have followed procedure". He had no concern that the garbage repairs they had performed could have cost my life in an accident. The service manager responded to me by saying "if you were to die in an accident, I would sleep fine at night"!!!! I will never let them touch my car again. They are scammers and thieves....avoid at all costs.

Joey Baldwin

Came in to Autohaus today in search of a new vehicle to switch out of my current lease. I was greeted as soon as I walked in and was offered snacks and coffee as they are having a sales event this weekend. Moshe the sales guy took care of us and showed us all their options and worked together with his sales manager Alfred and they definitely got us a great deal on the new lease, so I must say we were very satisfied with that experience! Highly recommended for the service and experience. Can’t wait to drive my first BMW off the lot next week!

Mohamed Ali

I recently bought a new vehicle and the experience was incredible. I cannot say enough about Mr. Moshe Hadar, he is a man of honor and integrity. He did everything he could to assist in the purchase of the vehicle to make sure the pricing was right and all expectations were met for everything I was looking for. He also made follow up phone calls to assure complete satisfaction If you are looking to buy a vehicle in the near future, pay a visit to BMW Autohaus and ask for Mr Moshe Hadar, you will be glad you did. Mohamedali

Elena P

They have several car charging stations for electric vehicles, but most of the time they block it with gas cars.

Susy Daneluzzi

Andrei was very informative and helpful! He has an extensive amount of knowledge on BMW SUV’s. Great customer service skills .

DrTaras Kostyuk

Very pleasant experience with BMW Autohaus at Steeles Ave in Thornhill. Dmitri Borissov our sales Consultant provided excellent professional service, knowledge of the vehicles and efficient fast purchase. We are very happy with the car, warranty's and services provided. It is our fifth BMW and we see positive attitude changes towards clients. Thank you BMW Autohaus!

Saverio Verni

Outstanding service at BMW AutoHaus every time I visit. They always go above and beyond to make sure my expectations are met. Felicia is always very helpful and courteous! Highly recommend this dealership.

Mike G

We had a great experience at BMW Autohaus with purchase of X5 2017 recently. With the professional help of Dmitri Borissov, we were able to make a decision from the first visit. We were impressed with the knowledge, exceptional customer service and efficiency the team works altogether. We would definitely recommend Dmitri and his team.

C Pro

I always receive great service from the BMW Autohaus Team. They are professional, courteous and truly do work as a team. Glad to have Joe Puopolo, my Service Consultant, quarterback all my needs at the dealership. I highly recommend that you try the BMW Autohaus sales and service experience.

A Barbaro

After more than 4 years of having my car serviced at Autohaus, I can honestly say my experience has always been positive. Special thanks to Joe Puopolo in the service department for making the process of servicing my X3 a breeze. From booking an appointment to fit my schedule to explaining any work that needs to be done in a manner that is clear and easy to understand (no surprises), he always manages to take the necessary time to address my concerns and make me feel comfortable and always follows up to make sure everything is running smoothly. It reassuring to know that someone knowledgeable, efficient and punctual is looking after my needs. Returning to pick up a car that has just been washed is an added bonus and always appreciated. Would highly recommend!

Chengdong Lu

Parts Dept has the best customer service in town. Martin Chu is the best man you can trust at all time. Great ppl, great service!

Farzad Danesh

If there was no star, for sure I would have chosen that. Their agent was very naive. Despite informing them we would lease the new car under the corporation name, like our two previous BMW cars since 2012, they prepared the lease agreement under personal name. It is just one of the issues this agent has created for us. They had our articles of incorporation from the past agreements and they could have used that. I called Canada BMW financial customer services several times. No convincing answer was given. The mistake was made by their agent not us.

Spencer Jones

Just wanted to take a moment to share my experience with. BMW Autohaus. They are top notch. Moshe, Eva and Andrei have all exceeded my expectations. They are knowledgeable, available when needed, and very pleasant to do business with. I would refer any friends/family to them in a heartbeat. Thanks BMW Autohaus for a painless experience! I

Evan hou

My wife and I went to this location last week to see the 2017 BMW X3. Our sales consultant, Gary Chen assisted us in showing us the car at night time. From the beginning, Gary was very welcoming, friendly and professional. He was very knowledgeable about the car and did not only answer all of our questions, but also took the time to demonstrate all of the many features on the vehicle. He gave us time to test drive the car and never once pressured us. Gary was honest and showed great appreciation towards his customers, helping us get a decent price on the X3 model. Gary met with us again to go over the car and ensure that everything was taken care of. Since our purchase, he has followed up with us to see how we are doing with our new car. I would definitely recommend BMW Autohaus if you are looking for a new car. Thank you Gary!

Jacob Shin

I had the pleasure of leasing my second BMW after a 3 year hiatus with another german competitor. The process of assessing my trade-in to the delivery of my new vehicle was smooth and painless. I was especially impressed with my sales advisor Dmitri who is very knowledgeable about cars in general, and I do appreciate his effort to get to a lease payment figure where I was comfortable with going ahead with the transaction!

Noreen Lenihan

I have find that the after sale service at this dealership is excellent, for example I got my service dates mixed up and went in for service the wrong date, both the receptionist and the service person went out of their way to fit me in the day I went. I found this excellent customer service and it really makes a difference if one feels that the service personnel really care about their customers. The dealership is not just interested in making the sale but keeping their customers happy

David Smoth

I came by BMW autohaus about a month ago. A guy named Chris Lung was assisting with my issue with my car. He was also giving me advice about my car, explained some things I should do in the future to prevent further problems. I would definitely recommend him to anyone if they have any questions about their BMW. He was able to answer all my questions. Overall amazing customer service!!

Franco Filice

I dealt with Dmitri for the purchase of my wifes car. The process was very smooth and professional, and no pressure at all. The vehicle was delivered on time. Overall a very good experience, even the service department where she had the first maintenance done was very professional and they walked my wife through the whole process in detail.

Yana Zaykina

Just bought a new car from Dmitri Borissov. Its a very professional, knowledgeable, customer oriented sales person. Carefully listening for the customer's needs and looking for the best solution. We are truly recommending Dmitri. Good experience, excellent service, best options.

Hal Zuck

I just purchased 2 BMW cars from Bmw auto house. My sales rep Alex APTEKAR was great. He was patient,explained in detail any questions I asked. My delivery specialist was Ken. You can’t get better. He knows the vechiles inside and out. Great dealship. Well done guys

黄阿雨

Martin Chu is my best parts advisor ever !!!!!!!!!! Quick services every time.

Lester Fernandes

I'm going to try and make this as sweet and simple as possible. I have been in the market for an M3 for a little bit of time now, I had called and left my information with a few BMW Dealers and had just requested that if one was to come in to keep me informed. Moshe on of the sales staff for Autohaus was constantly keeping in touch with me and informing me of cars as they became available. A couple weeks went by and I get another call from Moshe and he thinks he's found me the "car of my dreams" I told him I was on the way into the store. I later found out that it was Moshe's day off but being the amazing person that he was, he came in to ensure I was shown the car properly and it was in fact the perfect car. Moshe and the used car department manager Omar from start to finish were extremely professional, prompt and clear. They got me a great deal on what I can Genuinely say is my dream car, and took care of me like I was a part of their family. With customer service like this I can understand why Autohaus is one of the best BMW dealers around selling the most cars. I would definitely recommend both Moshe and Omar for all your vehicle needs, from start to finish and even after purchase their professionalism care and follow up have been absolutely stunning.

Bhavik Vabale

I purchased my first ever BMW last week and I must say that the BMW Autohaus team made the complete process very easy for me and my experience was really pleasing. Dmitri especially was very helpful in terms of his promptness, explanation & availability. Would 100% recommend BMW Autohaus dealership to anyone who is in search of a BMW vehicle.

Ronny Kay

Had the best experience with BMW Autohaus. Was left to another dealership and wondered into the dealership looking to replace my existing lease. Dennis was my salesperson, but Alec the manager was point person and really wooed me back. My final experience was with customer care specialist Andrei. He was amazing with teaching me the many new features of my BMW 330i and making it fun. He was happy to help several days later when I was experiencing some technical issues. Overall this was a great experience and I'm excited about my new car and my new dealership. Thanks everyone!

Dhaval Patel

I have had amazing experience with Andy Leung at this location. To be honest, this is first time ever I am giving review on any platform. If you wants to deal with anyone at this location, your go to person will be Andy, period. I initially wanted to buy only Mercedes GLC so I went to Mercedes dealership where I have received poor service and than went to BMW Thornhill as I was interested in getting X3, where I have received exceptional service from Andy. I was looking for BMW X3 with panoramic roof but unfortunately Andy had only one Car that was without roof. He tried his best to find car that suits my needs but didn’t work out as there is only few 2020 X3 is in stock for BMW as a whole. He also stayed longer after location closing hours. I wish Andy had that car so that I could buy from him. But one thing is sure for future that if I need any car with BMW, my go to person will be Andy. One thing that I would like to say to management of this location if they are reading me, you have one of the exceptional sales Representative and he deserves reward for this. He deserves raise and award for amazing experience with BMW. I would personally like to give him reward if I could. Please pass this message to Andy if you guys could. Thank you Andy once again for making my day and to change my perception towards BMW.

Ben C

We’ve recently purchased an X1 with Andy Leung and love the car. Andy gave us really good advice when we were deciding which car to purchase and was never pushing at all. That is why we’ve with Andy Leung for many years. He always provide us with the best service possible even if he is out of the office he follows up with our questions and replies quickly. That is great customer service there. He goes above and beyond for his customers!

Karan Singh

One of the best car buying experience for me. Very courteous and helpful staff. They don't just sell but help you pick a car of your choice

Patricia Sun

Andrei was incredibly thorough and knowledgeable about our new vehicle. Throughly impressed with his service and humour. Enjoyed the entire experience.

David Lee

When I got my BMW X6 from Autohaus it was an amazing experience from beginning to end. Linda, the finance manager made the contract part so stress free and seamless. She reviewed everything with me until I didn't have any more questions. I only take my car back here for my service because no one takes better care of my car than Joe does. He is the best service adviser I have ever experienced. He's patient and honest, always keeping me in the loop about what's being done and when I can expect things to be finished. He always ensure that things are done in a way that's convenient to me. I won't take my car anywhere else!

Belaid Nabbali

As I entered BMW Autohaus and was greeted by the reception, I immediately felt the V.I.P. treatment. Upon meeting Dmitri (one of the salesman), I was immediately impressed with the warmth and genuine commitment that he showed me. Thanks to Dmitri I had a great experience buying my 750i from BMW Autohaus. Dmitri went out of his way to comply with all of my demands, and this made the whole purchasing experience stress free. Roshan, at the service desk, was equally happy to comply with the requested service and was a pleasure to deal with. I entered BMW Autohaus to buy a car, and couldn’t be happier with the stellar service I received by all. Thank you, Dmitri, for your attention to detail and for addressing all my concerns with such grace. You are one of a few ! Belaid

Jeff Larocque

My Fiance and I bought a used X5 from this location a few weeks ago. Dmitri was our sales rep and we could not have had a better experience. From the start he was extremely helpful and knowledgeable, he made us feel like we were important to him, and most importantly he wanted us make our decisions based on what what right for us. From start to finish, everyone we dealt with really cared about us and our experience. We will definitely be back for our next vehicle and would recommend this dealership to anyone.

Paige Nemeth

I've been servicing my car with Joe Puopolo at BMW Autohaus for the better part of 5 years and my experience has been amazing. Joe is fantastic, super reliable and his customer service is exceptional. All of my experiences have been incredibly positive & stress free. Would highly recommend!

Al Sarwari

Disappointed! Went to Bmw autohause yesterday (sales person: Warren Chu) saw a car and loved it! I set up another appointment today at 5pm to seal the deal! 1 hour before appointment i get an email (not even a call) to tell me the car i wanted is sold! i understand the car is open to anyone in the market but its courtesy to advise a potential customer. i was ready to switch my business from mercedes benz to bmw, but i dont think i would want to do so after this experience from BMW autohause. Mercedes gets back to their customers (and future customers to bring them over). Not shopping here again. Go to another dealer for better service where your potentially spending 70k +. This just shows they dont care - imagine the post sales experience once you buy the car and drive it home!! Emailed dealership manager (GREG BURNS) and left him a voicemail. I am sure it wont get anywhere...

Saverio Gioffre

I have been getting my cars served at BMW Autohaus for about 15 years and Joe Puopolo has been my service consultant throughout the years. I always appreciate his service expertise and is very attentive and addresses any of my concerns. He offers very personable service and I have recommended my son to get his car serviced at BMW Autohaus and also consult with Joe. Thank you for your years of service.

Nicole Richard

Purchased our 2nd vehicle from Autohaus and we were lucky to have the dream team of Rany and Ken to assist us both times. I appreciate all of the help from inquiry to driving home that was provided. Everything was clearly explained, no pushy sales antics, and the attentiveness was there during every step. I wasted time at my first lease end shopping around at other BMW dealerships and will say with confidence that this is the very best one when it comes to getting into a new vehicle. Thanks for everything guys. Looking forward to vehicle #3 in a few years!

Ed Sarasti

I've been a client of BMW Autohaus for years. Last Thursday evening I took ownership of a new 2021 X3. As before, my dealings were with Sean S, to whom I give mention by name; a true professional who looks after his clients and ensures that an important decision as is a purchase of a vehicle is a positive experience. I'll also mention Andrei P; lead Genius at BMW Autohaus. Fully invested in ensuring your new vehicle is customised to your individual requirements. I'll add his receptive to investigating any inquiry you may have and finding an answer. Other mentions go to Linda at Finance and Joe P at service. We go back quite e few years. Thank you BMW Autohaus.

S Au

Wonderful customer experience from factory order to delivery by Sales consultant Andy Leung, simple but detail vehicle information introduction by Ken as well! Highly Recommend!

Helen Pang

Andy was outstanding! He was very enthusiastic, friendly, professional and above all, VERY patient with us. We are adoring our new X1. It really fits our needs and satisfies our wants. Strongly recommend him if you’re looking to shop with BMW. We’ve tried shopping with others, but they are just not as transparent as Andy.

Francesca Magnifico

My family and I had a wonderful experience at this dealership. My twins were excited to receive their 1st BMW Vehicle and we received optimal and thorough service by Andrei Podeanu! He took the time to review the vehicle and features patiently with us and even left us with information on how to program our garage door opener. Thank you for the great service!

Vince Liu

I was referred to service advisor Roshan from a friend, when I had a battery drain problem with my 2012 bmw x5m . While investigating the issue he provided me with a loner car since it took several days. From experience I know that this is not usually provided, as most dealerships have only free shuttle or a rental thru BMW . This definitely was a huge convience since I live 30km away from the dealership . Roshan was diligent in keeping me informed of all issues as well as the estimate. There was no surprises or any additional costs . I would highly recommend service advisor Roshan at BMW Autohaus as he was a pleasure to deal with. I will definitely be back.

hongting wang

I love this store and my two cars were bought here . The sales man become my friend now... the employees are very patient and nice guys. I also recommended my friend buy a car from here. It worths FIVE stars!

Majid Salehi

What an excellent journey at BMW Autohaus. The purchase process of my car was so fast with no pressure. My Sales Master was Sean Sheibani. He was so kind and friendly and patient with high-level knowledge and skills and experience. He came to explain me all details of purchase. He can understand you what you need. He is extremely professional in sales. Also on my delivery time I received great service from Andrei Podeanu. He was amazing and so helpful. He spent a lot of time to explain all details and features of my new car and helped me out to set up everything to go. I highly recommend BMW Autohaus to everyone who looking for a BMW. Way to go!

Alise yuan

Recently leased a new x1 here with Andy. I would highly recommend him to all my friends. He really made it happen for me. I initially went to two other salespersons, but it didn’t workout. I was deeply disappointed and almost gave up on trying to get a bmw. But my friends urged me to give bmw another chance and recommended Andy to me, and he was the game changer. Andy has been phenomenal! He was very clear and open during discussions, and I felt like he honestly had my best interest at heart. Thanks to him, I am loving my new car and I have a great time driving it everyday. Thank you Andy!

Gina

If your vehicle got into collision and needs to be repaired OR needs parts. DON’T go to this dealership!!! It took THREE MONTHS to finally got the vehicle fixed. They didn’t order the proper parts in the first place, yet kept lying to me to postpone the whole process. The communication was extremely inefficient. They won’t admit this is their fault, and they won’t offer you any alternative options. Don’t event expect compensation for their mistakes. BMW is such a luxury brand/dealership, I believe all the customers deserve a better customer service than this.

Whitney Cai

Just got a brand new X5 for my dad yesterday. Andy and his team are amazing! They really take time to explain everything and help you make the best selection. You will have a great experience if you buy a BMW in this location.

Kaeko Kagaya Leung

I have just bought a X1 from BMW Autohaus Thornhill. Andy/Ken team was very friendly and efficient. It was such a pleasant experience buying a car at this dealer and of course, the car is beautiful. I am very happy with my choice. Thank you, Andy and Ken!

Lucas Brownrigg

Brought my M340i in for a warranty covered oil change at 8:00 am and they were finished by 9:00am ! Very fast and efficient dealership. I believe my service advisors name is Edmund and he is very friendly and polite ! Would recommend if you need any service done on your vehicle !

Farzad Vafajoo

Every time I use this dealer, I get out happy. The service is quick, transparent and very accommodating. I like the fact that they provide you with Uber ride home and back to dealership for the service.

Bilal Qureshi

I had an excellent experience with BMW Autohaus and Dmitri Borissov in particular. Dmitri was consistently responsive, professional and achieved an excellent result in finding the vehicle I was looking for and delivering it at a fair price, he even contacted me after 2 months of vehicle delivery just to check if everything is going well with vehicle. I'd highly recommend the team especially Dmitri at BMW Autohaus. I really appreciate their help!

Mahamudul Hassan Masum

I just want to add something today. Normally i used to go there to top up my engine oil for my BMW X5M F85. Today when i went there they told me the top up isn't complimentary. It was perfectly fine with me. But then they told me it's because i come here too often that's why i have to pay for the engine oil. I mean if someone can buy a car worth almost 100k pretty sure he/she can pay for the engine oil (30/40$). My point is paying 30$-40$ for the engine oil is not a problem. The problem is the the customer service i got today. It was terrible. I would appreciate if someone got back to me.

Said Hasanalizade

Great team. From Reception till mechanics, all stuff did great job. l recommended sales Dimitri and all team. l appreciate Said

Joe McQuaid

Had a truly great experience in the purchase of my i8. Alfred and Stefan were very responsive to all my inquiries (which I had many) even if it was late in the evening. GM Paul made a point to introduce himself and ensure I was well taken care. Being my first Hybrid there was much to go over and Andrei was very patient and thorough in explaining all the features. Love the car and wanted to take the time to thank all those at BMW Autohaus!

Karan Parmar

Just bought a car from here and never experienced better service from anyone. All the staff there were exceptional and treated us like we were loyal customers. Huge shout out to Dmitri, Samantha, and Michael for helping us through the process.

Frank Lupo

A few months ago, I purchased my pre-owned 550i Xdrive, from BMW Autohaus. This was my first time there, and was treated exceptionally well by the sales team; in particular Dmitri B. He treated me with respect and candor. His honesty and patience was truly overwhelming and appreciated. He helped me with the vehicle information and then the financing scenarios and the purchase protocol. He followed up with me right away after receiving the vehicle, and then every 2-3 weeks to date to ensure I'm satisfied with my vehicle purchase. I would definitely purchase another vehicle at Autohaus and directly with Dmitri. The vehicle preparation was immaculate as was the service to turn over the ownership to me. Thank you for the excellent experience.

Mike Fan

We’ve purchased two new vehicles from here and have been very happy with the sales AND after sales service experiences. Warren is amazing and you won’t feel pressured to buy. When we went in for the second car the sales manager gave us a loyalty financing rate without even asking! I’ve since referred friends as well and will continue to do so for anyone looking to purchase a BMW.

Jay Singh

Hey, BMW autohaus did an amazing job of figuring out what the problem with my BMW was and how to fix it. Originally I had gone to another dealership that said my problem was spark plugs (which is had recently changed last month) and they would not continue without changing them first... So I ended up coming to this dealership, I had the pleasure of meeting with Chris Lung, he did a fantastic job EXPLAINING the problem to me (the other BMW dealership did not) and telling me my options to fix the problem. He knew it was not a spark plug problem and found the root of it. Chris went above and beyond to take care of me and my BMW and treated me like a valued customer. I really appreciate this dealership and the staff they have.

weiyi yu

My friend recommended this BMW, she’s got good deal and very satisfied with the finance plan from sales Dennis Sheng. Dennis is the champion of sales. He’s very friendly and hard working, answering all my questions and helping me try driving, even taking picture for me for I like their Xmas tree. ????????????????

Maha Dahroug

I would really like to thank Mr. Dmitri Borissov for his outstanding service and the exceptional level of service he always provides, which make us never think twice of dealing with him over and over again for any purchases. Not only that, but we fully trust him and always recommend him personally to our family members and friends as well. Mr Dmitri, was always able to exhibit the real meaning of what a sales person should be. We always appreciate his honest advice, excellent service, his efforts to go beyond all expectations to satisfy all our requirements and his excellent follow up and communication skills, are all outstanding and beyond all expectations. Up above that, his after sale service is superb and truly unrivaled. Mr. Dmitri is passionate about his job and a true reflection of the high levels of standard that we always expect of BMW staff. Another special thank you goes to Mr. Andrei Podeanu, the superb service he always provides, is what makes us keep coming back to this showroom specifically for all our purchases. His excellent delivery, warm and friendly welcoming, respectful attitude, patience and attention to details are all superb. I was lucky enough to deal with Mr. Andrei twice for delivery services in the span of two years, for our first purchase and for our upgrade this year. Both experiences were nothing less than a great experience of the real meaning of excellent customer care that exceeds all expectations.

Frosina Zarezankova

Just got 328i and I can say the whole experience getting a car in this dealership was wonderful. Many thanks to Stefan, he really worked hard on getting a good deal for us. He patiently made couple of quotes for different models and packages, listening carefully what features we would like to have, respecting our price range, and provide very detailed info on every package that is available for the car. On the delivery date, Ken did excellent job having all the papers well explained and organized. He sat in the car with us and explained in details all the functionalities, tips and tricks how to get the best of that amazing car. Wonderful job Stefan and Ken, highly recommending you both to a future customers.

Charanjit Singh

Dmitri took a great level of care and time in providing me with a fantastic shopping experience when I purchased my 5 series at BMW Autohaus. Coupled with sound communication and professionalism, he will look after your vehicle needs without adding any pressure and make sure you are satisfied with your purchase.

Sarfaraz A

I purchased a pre-owned car from here last week and the experience was amazing. Jeff Gao was the sales representative that I dealt with and he was extremely helpful and patient with us. He was not pushy at all in the sales process (like most representatives at other dealerships) and definitely goes above and beyond for his customers. His manager, Omar, was also a pleasure to deal with. I'm extremely pleased with the car and highly recommend visiting this dealership for car purchases.

Sabrina Frances

Solid specialist! Very knowledgeable and friendly. He explained all vehicle functions to me in detail in no time at all. Warren Chu was my sales person. This is the 3rd vehicle I have purchased from Autohaus and specifically from Warren. He always gets me into the vehicle I want and stays within my budget. Always a great experience at Autohaus!!!

Albion Isufaj

Had a great experience with Moe Dastranj. I went in for my first time to BMW Autohaus and I'm glad I got helped from him. He guided me throughout the whole process of purchasing the vehicle, he gave me lots of options in terms of options of payment and what vehicle was appropriate for my budget. I think his best trait is that he cares about the customer. He doesn't want to pressure you into doing something you don't want to do. He won't get upset if you don't buy a vehicle. He wants you to be his customer in the future as well, he doesn't just want to try and sell you the car. You can see that he cares because he tries to do things as quickly as he can for you, he tries to resolve any concerns you might have and he always tries to find a solution to things, even after you bought the car. He tries to make you feel at home when you get into the dealership, never rushes you and gives you all the time you need to look around at cars and think about your decision. He follows up with you every once in a while to see how things are going and to make sure you're happy. He gives you personal advice which makes him trustworthy. Not saying this is the best dealership to get your BMW, all I'm saying is this is the go to guy to buy your new car from. Present or future, I'll always go to Moe first.

Sara Bedard

Although I did not end up making my vehicle purchase here (was looking for a very specific model and trim), Dmitri was very helpful and courteous. When I need to purchase my next BMW it will be from him :)

Jing Huang

I just had a great experience with my delivery specialist Andrei Podeanu. I was extremely happy that I had received a comprehensive understandings of my new X3, Andrei is very professional and extremely helpful with a first time BMW owner like me who might know little about my new babe to get solid information. Thumbs up and 5 stars for his detailed explanation and kind support as well as the top service. Overall, I really enjoyed my purchasing/leasing experience at Autohaus, my sales rep Neil is fantastic as well. I wish both Andrei and Neil the best at Autohaus.

Avery D

Thanks to Dmitri and Omar for helping me get my M2 , and thanks to Ken for walking me thru all the features !

Farzad Gh

Roshan was a great help when I went in for a repair. He quickly ordered the new parts required and I was able to come in to get it fixed. He made the whole process go very smoothly and organized shuttle rides to and from my home while I was waiting for my BMW to be serviced. He has excellent customer service and gave me a great price for the service and repairs. He even went the extra mile to give my car an inspection at no charge and made sure that everything with the vehicle is safe and functioning perfectly. I really appreciate his honest and customer-focused work. Overall the whole process was smooth and convenient thanks to him. I would definitely recommend him to other BMW owners for service and repair solutions. He has helped me many times and his service is excellent.

Owais M

I just purchased a 2018 BMW X5 from this dealership, and had one of the best car buying experiences. The service was professional from start to finish, with no sleazy pressure tactics applied by the sales staff or finance managers. I had the pleasure of working with Dmitri (sales), Linda (finance), and Ken, who showed me the in’s and outs of my vehicle when I went to pick it up today. Buying a luxury vehicle can seem like a daunting task, but these guys went above and beyond to ensure I was happy with my purchase. The work they put into detailing the car before my pickup date was also remarkable as it came out looking new. I couldn’t be any happier! Thank you to all 3 of you for ensuring my first BMW experience was a good one. I really appreciated your help!

alina balasanian

During my experience at BMW Autohaus, Evan Wu spent a great deal of time helping my daughter pick out a vehicle that was most practical for her. He is a great salesman, has great knowledge on BMW vehicles and allows his clients to take their time to make a decision that is most suitable for them. Thank you Evan for your assistance.

Cheung Thomas

We’ve just got our X4 with Andy Leung and just love it. Andy was just awesome, throughout the purchasing experience, he provided us with lots of details and different options that suit my interests. You can hardly find a sales consultant like Andy that he is so patient, without any rush and always thinks from your side. I definitely recommend Andy if you are looking for 5 stars services.

Mayuran Kanthasamy

I have been a long-time customer of another BMW dealership and this past week became a customer of BMW Autohaus. I had an amazing overall experience from preliminary inquiry, the test drive, obtaining a competitive quote, purchasing and the delivery of my new BMW. A big kudos to Hadi Azadi - he is simply an amazing new car sales consultant who helped me quickly identify and recommend a desired vehicle with the options that I was looking for. Hadi was professional, customer centric and prompt in responding to queries that I had for him. He continued to be in touch with me via phone and email, responding to all the questions and information requests I had. Further, at my request, Hadi and the team worked hard to ensure that my new vehicle was delivered to me within a few days in order to accommodate my busy work schedule. Finally, a shout out to Andrei Podeanu (Delivery specialist) who was assigned to the delivery of my new car. Given that this was not my first BMW, Andrei only focused on the new features of the car that I did not have with my old BMW. He ensured that I was comfortable with all the features before I drove of the lot, so I am able to fully enjoy the new car. He was very knowledgeable and thought me a few tips that I didn't know about. The overall service and experience was amazing. Thank you Hadi, Andrei and the rest of the team who made my first experience with BMW Autohaus an amazing and pleasant one. Keep it up!

stephen fathi

I had my best experience in Purchasing and servicing my car with BMW AUTOHAUS. they are helpful and respectful. Thanks to mr Sean , he helped me a lot when I wanted to purchase my M340i. when they say we support you, they really mean it,

Andrea Mesa

Daniel Kim sold us our first BMW, we are proud grandparents and we were looking for a spacious but sporty vehicle and Daniel was amazingly helpful and knew that the X2 would meet our grandparents' needs and expectations. We fell in love with our new 2020 X2, we are extremely satisfied with his expertise, services and pleasant personality and we all love our new BMW, including our grand-kids. Thanks Daniel !( And thanks for recovering our precious treasure from the old car).

Anthony V

I've dealt with many other dealerships (including BMW) and have never received such GREAT service. Andrei Podeanu, in particular, was awesome! He walked me through all aspects of my new vehicle. He was very patient, courteous, and willing to answer every and all of my (and even my family's) questions. And he did it all with a genuine smile. Thanks Andrei and team, for going above and beyond my expectations. Stellar customer service!

Stephen Pietro

This 5 star rating is directly aimed at one individual, Joe Puopolo. I had a mediocre experience when purchasing my vehicle and then some issues shortly thereafter with things that should have been fixed on the vehicle before I took possession (I purchased used). I then dealt with Joe in the servicing dept and my experience has been absolutely stellar since. I've been back a few times since my purchase and will only deal with Joe. He listens to the issue then goes to extra mile to ensure the vehicle is well looked after and that your experience throughout is great. My only real concern is that I can't see Joe being in his current role for much longer as it only makes sense that people with his level of customer service and attention to detail be promoted.

Kami Del

Thank you Andrei for your time. It’s pretty clear that he knows what he is doing. This car is the 5th BMW I’m buying and Nobody ever presented the car so professionally and simple with no time wasted. You know there are a lot of new options in the car and I’m happy to say with his help I know every single one of them. Thanks Andrei✌️

Lisa Eves

Andrei was completely prepared, professional yet casual so that I was comfortable. We quickly completed paperwork and moved to the more exciting review of alllll the wonderful features of our new BMW. And although my husband was there, Andrei spoke with me to ensure I understood all the features... of my new car!

Marie Antonette Canete

It was a fantastic experience! Andrei Podeanu and Dimitri were extremely helpful and patient in answering our questions. The service exceeded our expectations.

Lan See Chen

Always a great experience to have my car service here. Felicia Yim from service department is the best. I trust my car with her. Very knowledgeable and helpful. I have come here for 10+ year although BMW Autohaus is out of my way. I highly recommend Felicia.

Kunal Jaggi

Worst experience at bmw service. I gave my 2016 BMW 320i (under warranty) for inspecting the clunking noise from the rear wheel. Firstly, they were unable to find my appointment that I booked myself being there a week ago that the date. Anyhow, they took my car for 3 days and I had to call again and again to ask if it’s done. After 3 days, I called and they answered that my car is ready. I asked for the documents providing details on what is done to the car. At that time, they told me they don’t know what’s done, they’ll be sending an email of everything. However, I didn’t receive any email whole week. I called them to ask about the same and they said they’ll be sending it just now. Now, it’s been 2 weeks and I didn’t receive anything from BMW Autohaus. Moreover, my car still makes the same noise and I feel like nothing is done to the car. Surprised by such experience. I feel like buying a coffee from any shop is better than giving your car to this service station. At least I get my receipt to my mailbox in seconds. HIGHLY DISAPPOINTED!!

max abergel

Dimitri Borissov was amazing, I highly recommend him. Our family has purchased multiple cars from him and every time we go back Dimitri exceeds our expectations. He really aims to please his customers as he takes the time and effort to listen to needs. Highly recommend him thanks again Dimitri Jessica and I love the new 228i.

Ariana Birnbaum

We just had a wonderful delivery experience with Andrei Podeanu. Andrei took the time to explain everything we needed to know about our new vehicle without rushing us. He was patient and extremely knowledgeable. We left feeling very confident with our ability to use our new vehicle’s features. Andrei even made sure to give us his number and encouraged us to reach out with any follow up questions. We couldn’t have asked for a better delivery experience.

nabeel jawed

From start to finish, I thoroughly enjoy my experience with BMW Autohaus. My service advisor Chris was prompt in responding and very knowledgeable on the car. I felt I was in good hands over my bmw warranty repairs.

Myke Gillman

I picked up my 2022 Z4 and Andrei Podeanu was so helpful and detailed with his knowledge during delivery. He’s patient, detailed and he encouraged me to do the demo with him so I would remember the overwhelming features ????. Super nice guy and super helpful ????

Abby Liu

It was my worst experience of driving a car. I got my brand new X5 in June 2018, after that there were more and more problems coming out. I sent my car twice back to this dealership for service in 5 month. The second time was even worse, it was leaking water in the car. That was in the beginning of November. Service advisor told us they needed long time to find out what was the problem, so we dropped off the car in the dealership and went for a vacation . Before we left, I asked them to do the oil changing as well. When we came back after one month, it was on 10th December. we were told the tube around the sunroof was blocked by something, but when I asked them what blocked the tube, they told me they can’t tell me the answer. I was really confused. Then when we got into the car, I found they didn’t do the oil changing. I was so upset, because they spend more than one month, and didn’t fish the work. I went back ask the service advisor why they didn’t do the service, the lady told me the same thing, they could only book a appointment for me for next time, but they couldn’t tell me why them didn’t change the oil. I felt like I was cheated all the time. This dealership had so many things what they couldn’t tell customers and with no patience. And after couple month, I got a bill from highway 407, the bill period which was during the time I was on my vacation. It meant someone from this dealership drove my car on the 407 on my cost without my permit. I call the BMW Canada, and also sent them an email to complain, never get any response. Right now my car has another problem again, I have to send it back but not to Autohaus. I will never go to this dealership. There are so many other issues what I don’t want to talk anymore about this dealership. I feel disappointed with my X5, it gives me a lot of hard time and I have to send it back for service so many times. However what makes me more disappointed is this dealership.

Essential NY

I bought my BMW at Autohaus location and the sales representative Bryan is very professional and helpful. Beside that the service department have done my car check perfectly on the first time! Thanks for Chris Lung for help! These two guys are highly recommended.

Akshat Sahni

Got an X5 home from BMW Autohaus. Loved it so much!! I was helped by Dmitri. Because of him my entire shopping experience was seamless and smooth. Even on the delivery day, the whole process was very well laid out and happened in a flash. All our requests were taken care off. Their manager Ran was extremely helpful and nice, she helped me place this very first BMW order! Very satisfied!!

Mitchell Yampolsky

Dmitri Borissov was an absolute pleasure to work with, yet again. This is our 3rd BMW from Autohaus and Dmitri always takes the time to answer all of our (many) questions, provide honest advice and make the buying experience very smooth. Over the years both Dmitri and Omar have become more like friends and this is due to them truly caring about their customers and their needs. Thanks again Dmitri for the wonderful experience!

Oleg Oleg

Thank you for the charge, Autohaus! Nice to see a car dealership who supports EV ownership and infrastructure instead of discouraging it by blocking their chargers.

Anna Belle

Andrei Podeanu was knowledgeable and great. He took the time to explain the features of the vehicle and setup everything. He’s very helpful and has excellent customer service! Dimitri was excellent to work with. He doesn’t pressure you and gives you time and space to make decisions. He is knowledgeable and has great customer service! Rany Chan was very friendly and attentive. She is very patient and explained everything to us. Overall a great experience as a first time customer!!!!!

Paresh Shah

Service advisor Joe Puopolo is a life saver. He has been my go to person for all of my BMW service needs for the past 6 years and has never failed to provide excellent, practical advice and ownership in making sure the work gets done. Awesome work Joe!

EUAN YUAN

Complaint about bmw autohaus service- unreasonable change and extremely poor tire change service performance which could cause me dead on road Today when I drove on the road at 60 km/h, the car was vibrating violently, then I got four flat tires. (I saw four red arrows and red tires on my panel screen with word: “low tire, stop carefully”) However, those four tires are brand new and I just got these performance tires changed on Apr 21st, 2020. On April 15th, I found serval bulges on three performance tires. So I went to BMW Autohaus to request brand new performance tires and tire change service. (I bought tire and trim protection package when I lease the car) The service person at BMW Autohaus charged me 282.5CAD for changing tires. (The charge was not for tires, but for “changing tires”)And he also told me if I need tire alignment or other tire adjustments service, I need to pay extra money for that. I think it is unreasonable since those services should be done when you guys help me change tires, so I only pay tire changing fee. But today, it is the first time I drove my car with new tires, and they got blasted. I was totally frightened when I felt the car shaking since it is extremely dangerous!! I couldn’t imagine what would happen if I was driving on the highway. It may cause serious car crash which could cost my life! Then I stopped and I called roadside service. I waited for half and hour and finally the help arrived. But he refused to send me home so I had to wait for my friend to pick me up. It was cold and I had nowhere to go. I also missed an important meeting because of this. And I need to spare extra time for the whole thing even it is not my responsibility. I am a royalty customer of BMW. My first car was Mini Cooper and my second car is this 440i. However, I don’t think BMW treat me as a valuable customer. I am very upset and frustrated about the poor service I received from BMW Autohaus and the quality of so called brand new tires are questionable too. The service person was asking unreasonable charge and I’m wondering if BMW ever consider their customer’s safety on the road.

Sheida Dadvar

I just wanted to take a moment to rate my recent experience at BMW Autohaus. i gave it 5 star as it was a very smooth process from beginning to the end. Most specifically I would like to give high praise to my salesman Sean Sheibani for being extremely genuine and gentleman to boot and a true professional . We stepped in to BMW Autohaus almost 6:00 pm at the very last moment of work time and we left there 1 hour later with a new vehicle, So easy and fast . His approach is quite relaxed and there was no pressure from him at all. Thank you Sean for staying late to wrap the deal up . Thanks also ho out to Andrei Podeanu for the great experience you made us on delivery day . Andrei is so patient and he taught us how to work with the car app and all the options , it was kinda training course to get more familiar with the car’s smart system and various options and he did it so professionally . We had a very quick and clear communication with Andrei and it was such a quick and painless process. Thanks again Sean and Andrei . We love our BMW X5 , 2021.

Rezwan Mohammed Al-Amin

Bought a 330i from here. The sales reps are very helpful and will actually go beyond their limits to meet your needs. I visited two other BMW dealerships before deciding to buy from them. Lets hope their servicing is as good as their sales.

Evelyn Salvador

I walked in to the BMW Autohaus dealership one day not intending to get a BMW car because I preferred to drive an Audi for the longest time. Moe Dastranj, the sales person that I was chatting with that day was the most knowledgeable, patient and the best person to find me the right car and the best deal. He knew his stuff and most of all he is very personable and funny! I am very very very satisfied with my car and for the monthly payments and the package that he found me was the best deal I have ever seen. When the day came to pick up my new car, Andrei Podeanu was the one who sat with me patiently and went through the paperwork thoroughly with me it did not matter if it took us an hour and a half!He made sure I had everything I needed before I left the dealership. He has a calm demeanour and funny and energetic and most of all, very professional! Overall, this dealership delivers the best customer service from the moment you walk in I guarantee you, you will not get disappointed AT ALL!

Zaid Parekh

Absolutely one of the best experiences I had purchasing a Vehicle. Our sales rep Dimitri far exceeded our expectations and you can tell he really went above and beyond for us. He made the process extremely seamless and easy. From the start of the transaction to the end he was transparent with us and did not make any fake promises. He even went out of the way to make sure the car I wanted was perfect and ideal for me. Thank you for all your help Dimitri we will most definitely be returning to purchase another vehicle from you!!

James Fok

I had excellent service experience with Roshan. I went in for service and asked for and wheel alignment and Roshan check in with me as he saw my vehicle already had a recent alignment done. I ask for it to be checked as I hit a pothole shortly after and sure enough, it required an alignment. In addition, Roshan offered a reduction in cost as I had other work done at the same time without me asking and since it was so close to my last alingment. Overall, top notch customer service and goes a long way in making me feel like a valued customer. BMW autohaus on steeles is not the closest delaership for me, yet I make the decision to go the distance because of his customer service. Keep it up!

Summer Lee

I wouldn’t go to anyone except for Felicia Y. She provides exceptional customer experience by thoroughly taking care of my needs. I know my car is in good hands. She’s super knowledgeable and is the best of the best. Highly recommend working with her. Thank you for all you do!

Manasa Janaki

One of the worst experiences that I had yesterday. I was told that the car is available to see and made to travel all the way from Burlington to Thornhill only to find out that the car is sold out. This was told to me after I took a test drive on a similar vehicle and the quote was drawn up to me and when asked for a best price, I was told that the car was sold. So please be careful before you travel at lengths just to buy your dream car!

Pavlo Soldatenko

Great experience at BMW autohaus! Sales Master Warren Chu was reasonable, professional, knowledgeable and transparent. Delivery experience with Andrei Podeanu was awesome! Paperwork did not take long, Andrei showed us everything we had to know about vehicle, maintenance and etc., Warren wished us good lluck and gave a few recommendations. Great work.

RON SMITH

I recently purchased a 2021 BMW M550i from Bryan Ma. Bryan, offered me an attractive price for an outstanding vehicle and answered all of my many questions quickly and honestly, not only on the day of the purchase but also during the weeks while we waited for the car to be built in Bavaria, I would not hesitate to recommend Bryan and BMW Autohaus to friends and family. Ron

Michael Binder

I've been with the same BMW dealership for almost 20 years. They have always been very supportive in sales and service. Even now they are doing their best to serve you better. I have to say they are much better than Mercedes dealerships where we buy and service my wife's cars. Highly recommend BMW Autohous

Nat

We purchased our vehicle at BMW Autohaus. We had a great experience overall. The sales person we dealt with was Dmitri Borissov, he is very knowledgable and responsive. The BMW specialist that showed us how to use all the amazing features in our vehicle was Andrei Podeanu. Will definitely be going to this dealership for future purchases.

Grace Yang

I have been with BMW Autohaus for years. I changed 3rd BMW recently. My dealer, DANIEL KIM, was excellent. He is very knowledgeable and friendly. He explained in detail and suggested best deal. I will definitely recommend him to my friends and family.

Michael Chu

I bought a BMW 330i from BMW Autohaus and the salesman Andy Leung is very friend and professional. He explained clearly with all the different models and the Pro and Cons before I selected my first BMW. He changes my mind from "Don't Trust a Car Sell man" to depend on who you deal with. If you are looking for a new BMW try to talk to Andy and see whether you agree to my comment.

Scott Pinkney

If you are thinking to go to this dealership, RUN AWAY! I'm sure they will have a interesting reply to this review. To sum it up, they damaged my car while it was there for service and didn't want to fix it. They admitted to doing it but they didn't fix it properly. There's no pictures of what the damage was and they tried to fix it before I saw it. When I went to pick up the car it was the worst paint job repair you have ever seen (the paint didn't match) and they damaged my headlight while completing the paint repair (hopefully the attached reduced quality picture shows it well. The scratches on the headlight were because they didn't take the bumper off to do the paint repair and they were working right near the headlight. They hired a "mobile paint specialist" to do the work as dealerships don't complete collision repairs, only BMW approved collision repair centres do. When I saw the horrible job, I asked them to make it right and they said they would. They wanted the "mobile paint specialist" to come back to fix and I didn't agree. I wanted a BMW collision repair centre to fix it as that's the correct way. They refused because they would refinish the entire bumper and they didn't want to pay for that. They said I had a small scratch on the front already so if the entire bumper was refinished, it would benefit me and they didn't want that to happen. Obviously, I refused their offer to have Carsmetics of Concord, ON come back to try and fix the bad paint job. I tried reasoning with the service manager Rad Zonta but he was unfair, rude, and frankly not professional. He's shouldn't work in a customer service role. He needs a tremendous amount of coaching to say the least! I went to 3 different collision repair places and the cheapest estimate was roughly $3600. I found out later that BMW Autohaus paid the "mobile paint specialist" from Carsmetics about $200 for the job. Probably why they used them! Upon inspection from one of these collision repair centres, they found a piece of my bumper had been glued back on! I was furious! I had some back and forth with BMW Autohaus and they denied everything and refused to fix it the proper way. I called my insurance company which should have been done by the dealership to begin with. It was denied because BMW Autohaus had already attempted to repair my car. Even without my consent it didn't matter. My only recourse was to sue them. I disputed my $800 service bill I paid since they damaged my car among other things. I thought I would give one last shot to talk to the service manager Rad Zonta and the business manager of the location. They booked my car in to have it fixed but I had to come in to talk to them. When I came, they put me in a closed room and demanded I pay another $800 for the service bill since I disputed it with my credit card company. I refused and was upset they tricked me in to coming to confront me. When I said no, they said ok well it might take 30 minutes or so to give you your car since we parked it at the back of the lot. (keep in mind I just drove in and checked in). They also said they won't fix anything now. It was like a mafia movie where you feel like they're going to get back at you somehow. After leaving I spoke to the owner of Transglobal Fine Cars LTD ,who owns BMW Autohaus among other brands of dealerships, and she told me to not bother her and contact the location. I even called BMW corporate and they said they won't interfere as it was an accident on a dealership. They didn't care and I even escalated to the president's office. So what did I do? I sued them. Here's the funny part about the $800 service bill. Through court documents, I discovered BMW Autohaus had already been reimbursed about $400 of it since they are a good customer of AMEX. So they were trying to collect $800 from me on top of the $400 they got from AMEX. It shows in the court documents! This is how sneaky this dealership is! In the end I won since they settled. Rad Zonta didn't even fill out the documents correctly so he was desperate to finish it and not refile. AVOID THEM!!!!!

Justin Ji

Took my BMW for regular oil change at 15000kms. Booking appointment was easy online and the reps followed up with a courtesy email for confirmation. Their shuttle dropped me off at work and picked me up at right on time. Small issue during my service: Few scratches on the front bumper were made during the service. The rep (Deepak) reassured me that they will take care of everything. I had to go back to drop off the car but they did an excellent job at fixing their own mistake. Deepak was great to deal with along with Samantha. Would recommend to any BMW owners.

Shahryar Banifatemi

Absolutely phenomenal service by both Daniel Kim and Andrei Podeanu. They were both very professional, super friendly, and knowledgeable about BMW. Daniel had creative solutions and worked very hard to accommodate my budget. Andrei guided me through the new features of my car and made sure I was comfortable with everything before I left. Very happy with the service and level of professionalism at this dealership. Highly recommend. Thank you Daniel and Andrei, I love the car.

Neda Mahmoodi

I had the absolute best experience at BMW Autohaus . Raymond, Andrei and Eva display absolute professionalism and really care their clients. Raymond was one of the most honest car salesman I’ve ever met and truly delivered the best service I could’ve imagined. Andrei explained every intricate detail in my new car and and tied the whole experience together. Eva was incredibly friendly and really explained everything perfectly.They each went above and beyond to make my first purchase the best experience possible not only during the process of leasing a car, but also afterwards in their follow up. This is the best experience I’ve had in all the dealerships I’ve visited. Definitely will be going back for all future references.

Miljan Braticevic

We had a great experience buying a couple of cars from this dealership. Definitely a level of service that is higher by a class from the other BMW dealerships we dealt with in Oakville and East Toronto. Warren Chu was our sales representative and Andrei Podenau was our delivery technician. Very competent team who delivered top notch service. Thank you guys!

Adam Abbot

Went to BMW Autohaus to look at a pre-owned X6 and dealt with the assistant manager Serge V and salesperson Dimitri. The service they provided was top-notch and negotiation was easy. Thanks for the good work guys!

Steven Kung

I had a GREAT experience with BMW Autohaus. They took care of my parents and I with great patience and attention to detail. We interacted with the following representatives: Dmitri Borissov: - Super personable and extremely knowledgeable! Very easy to work with. - He answered all of our questions through text/e-mail in a timely manner throughout the day/night. We had numerous conversations on the phone as well. - He didn't try to "SELL" us the car, more-so he "EDUCATED" us on the type of cars we were interested in. We never once felt any "PRESSURE" from him. Andrei Podeanu: - Very professional and had a positive vibe that allowed us to instantly bond. - He explained all the functionalities of our BMWs and took the time to help us program everything on the spot (home address, memory seat position, BT phone accessories, etc.). He was EXTREMELY patient and thorough with his instructions. - He also helped "touch up" both of our cars and did it with such precision! We were extremely satisfied with the end product. - He really takes care of you and your car as if it were his own. Omar Yusofi: - Extremely polite, professional and helpful. - He understood all of our expectations and concerns and made sure we were well taken care of before we left! I highly recommend visiting BMW Autohaus in the future.

Lai Yee Lee

Wonderful experience dealing Stefan , Alfred (manager) and Ken (delivery specialist). Through their professionalism and expertise they were able to seamlessly handle my unique situation and found me the perfect vehicle! Stefan ensured that the package for my vehicle met all my requirements and he was always easy to reach whenever I had any questions. Together, Alfred and Stefan were both accommodating and went above and beyond in their service. Ken was amazing and patient throughout the whole delivery process and was careful in explaining all the new functions before we left the dealership. Overall amazing experience and will gladly recommend this team!

najmeh rezaeefard

I recently had a visit to purchase for the first time a BMW product. Unfortunately the gentleman who was supposed to present me to BMW couldn’t present even the basics of customer service requirement.I don’t recommend this dealership at all.

Joanne Kwa

I recently purchase 2019 X4 from Moshe Hadar at Autohaus. I am very happy with Moshe. He is very professional and really cares for his clients. He went above and beyond to make my first BMW purchase the best experience. The delivery went smoothly. Andrei Podeanu went over the vehicle with me in details. He made sure that I was comfortable with the vehicle before driving off the lot. Andrei was very patient. He answered all my questions and addressed any concerns I had. Moshe followed up with me a few days later after I picked up my car to make sure everything was okay. Thank you Moshe and Andrei for your patience and service.

Tom S

After having tried different premium brands, I can say that one of the greatest things about driving a BMW is having Joe Puopolo as a service advisor. Over the years, Joe has proven himself as an expert in his field who will go the extra mile for his clients. Joe and the team have always made my BMW maintenance experience seamless and enjoyable.

Audrey C

It was great pleasure dealing with Stefan and Alfred from our first test drive to picking up our new X1 just last weekend. Stefan , our sales consultant, is very knowledgeable and down to earth when offering his advice on the choice of options to make sure we get the car suitable for our purpose. initially,there was a production issue for the car of our choice but Alfred, the sales manager,took immediate action to resolve the situation to our satisfaction. They have been extremely professional and prompt in responding to any questions we have. They made us feel that we are valuable customers and have undoubtedly raised the bar for customer service standards for the industry. Ken, the delivery specialist, is friendly and helpful. He has followed up with us even after the delivery as promised. overall, we have a wonderful experience with the team and has no reservation to recommend them to anyone we know

Kevin Cosme

I purchased an i3 from BMW Autohaus and I received excellent customer service throughout the entire process, from initial conversations to actually picking up my vehicle. You can tell that they really care about their customers. I especially appreciated the service I received from Stefan and Andrei, they went above and beyond their job to help me out. I also really appreciated all of the help that I received from Maria, who made the financing process smooth and easy. I will be returning here for any future BMW car purchases!

C

I purchased X6 from BMW Autohause, and I really appreciated their excellent customer service. Specially thanks to my sale advisor who is Eric Huang. He is so friendly, patient and professional on all kind of complex cases. Moreover, the delivery specialist who is Andrei Podeanu did a wonderful service when I picked up my car. He explained all the documents one by one clearly, and he taught me every single function about the car. He is really professional and kindly to help me recognized my car. I highly recommended this dealer.

SHI HAOCHEN

Convenient location and good service ！

Mehyar Assasah

From the moment I walked in Chris Lung, made me feel like I walked into bmw head office, he was extremely professional, was very well educated on the brand and had answers for any and all questions I had about my service and the product in general. I have been to many luxury dealerships in the past 5 years for service and the lack of respect, customer care and honesty was common within those dealerships. Chris Lung truly made a remarkable impression on me, and has definitely found himself a customer for life in me.

D Lee

Andrei Podeanu was my delivery specialist and highly recommend him for his great service! He was great at explaining the different features, especially the ones that were newer to the model of the car. When I had follow up questions, he was super accessible by text and helped me with any issues that I had. He was awesome to work with and I would highly recommend him.

EUGENE POON

I received an exceptional service from the dealership from top to bottom in the delivery of my new BMW especially from my rep Andy. He explained everything that I needed to know about my purchase and was very thorough and professional in his service. Thank you Andy

S CA

I have all the respect and appreciation for BMW autohaus. The management team is very professional and classy. For sure, they earned to be one of the best BMW dealerships in Ontario, I highly recommend BMW autohaus for anyone in the market for a new or used BMW.

Niko Serano

I just took delivery of my new BMW 340i. The entire experience was awesome. David Wang (sales agent) is nice, helpful and a pleasure to deal with. Andrei Podeanu is very knowledgeable and friendly. Autohaus is excellent. The team is definitely highly recommended.

Victoria Charbonneau

We recently purchased a vehicle from BMW Autohaus and the entire process exceeded our expectations. From the first point of contact until we drove our vehicle off the lot we were treated by knowledgeable friendly and professional staff who went out of their way to ensure we had everything we needed. We live in the Ottawa area and we’re able to do most of our purchase online... it was well worth the drive to pick up the vehicle. Thank you especially to Warren, Andrei, Samantha and Omar - we will certainly be using this dealership for our future purchases.

Sandrine Vatinel

I just wanted to share my feedback regarding the customer service provided by Queenie So. She has been in charge on a recall requested for my X3. She handled everything to the perfection. She is very professionnal and did accommodate me in the best way she could. I am very satisfied by her customer service . It has been a great pleasure dealing with your car dealership. Thank you.

Marla Libman

Both Rahj & Andrei were outstanding from beginning to end !! The service was top notch , friendly , explained the vehicle perfectly and made us feel very confident to drive away. Highly recommend these two guys for all of your BMW needs !!

Mike T

Recently went for delivery of my vehicle at BMW Autohaus. On my delivery day Andrei Podeanu made my experience unforgettable and helped me acclimate to my new vehicle and all it’s features. He was very knowledgeable and a pleasure to deal with. Also must give recognition to the pre owned sales team including Moe and Omar, without whom this deal would never have been possible. Thanks

eugene geras

Just picked up my 2019 BMW X5 at Autohaus, and the entire experience was fantastic. Dmitri and Andrei are true professionals and its clear to me that they enjoy what they do. As a sales man Dmitri is In my personnal experience as good as it gets. He ensured that everything went smoothly, was very honest and was helpful in any questions that I had at any time. On the day of delivery Andrei made sure that I fully understood all of the details in my car and all that it can do. I really enjoy how the vehicle was presented, the entire delivery experience was more then i expected. I would highly reccommend both, great job guys!! loving the car. Regards, Eugene

Alex

Just got a new 330i to replace a previous lease. Had a purely positive experience. My salesman, Moshe Hadar, was exceptionally helpful in setting up my finance and getting me the car I need. Even picked me up the day I returned my old car, before taking me to collect my new one. Dealt with Andrei Podeanu on delivery. He gave me a thorough explanation of the features of the car, which has proved helpful the first few days of driving it, and enriched my experience. If BMW is the car for you, I highly recommend this dealership, and suggest you ask to deal Moshe and Andrei. Quality of service matched the quality of the BMW car.

Vlad Alyokhin

Amazing car delivery by Andrei today. Super detailed and helpful - walked me through all the amazing car features of my new X5. Also, my sales representative Warren Chu did an amazing job helping me pick the car that worked well for me. He took excellent care throughout the buying process. Both Andrei and Warren have been terrific. Thanks guys! ????

Lynn I

Incredible experience from sales to delivery. When we entered BMW Autohaus, we were greeted by Daniel Kim. We were looking at two models. Daniel explained the features and asked us questions to help us decide between the two. Often, we don't like to deal with a salesperson if we are "just looking". Daniel was very helpful, approachable, and professional. Unexpected, we ended up getting a BMW that day. The sales and finance process was very positive. Prior to delivery, we had questions to which Daniel was very responsive. Andrei Podeanu walked through the delivery and explained the technical controls of the car (wow the technology!). Delivery process was very well organized. Thank you Daniel and Andrei. Overall exceptional customer experience even after the sale. I would highly recommend Daniel Kim to friends/family.

Tim Gibson

I came to BMW Autohaus because I saw a used car I liked. When I arrived, I thought , what is a country bumpkin like me doing in this big meat grinder. I was blown away at how nice everyone was. Dimitri and all staff made the purchase experience one of the best ever. thanks gang tim

Bia KarlosStirpe

Just picked up my new BMW X3 - in love with my car. Both Moshe and Andrei are a fantastic team from the sales to the delivery of the vehicle. They took the time to ensure my bmw experience was first class - answering all my questions and going the extra mile to make it an amazing experience . Looking for a BMW I highly recommend this dynamic duo.

Shahrooz Esf

My brand new car had a Bluetooth connection problem and I took my car to this dealership. The receptionist referred me to one of the drivers (not a tech rap) to diagnose. He had no idea what to do and told me that he is only a driver!! They booked me a service for the week after and leaving me with no bluetooth function. I took my car to downtown delearship on the same day and they fixed the issue on the spot.

Rick Ylagan

I had to return my X3 for end of lease and was serviced by a new associate who already started the process 3 months ago. Moshe Hadar was very polite, listened thoroughly and was very professional. He knew what I was looking for and the budget I was working with before I even set foot at the dealership. He had options available that fit my criteria which saved allot of time and hassle. Good to work with sales people that are not pushy and actually listen to customer needs not what they want to sell or inventory they want to get rid of. The support team Linda Grozdanic in Finance, as well as Andrei Podeanu and Joe Puopolo in service (amazing!) made the experience positive and smooth. They did such a good job I drove off with an X3 and a 4 series - great service, job well done! This is a team that goes above and beyond!

Wong Jerry

The service department was very helpful, they are patient and take care of me, here I want to said thank you for Edmund and the service Manager Rod The best experience ever from dealership service department Thank you

Andy Ali

Just picked up my BMW at Autohaus last Saturday. It was a great experience! The car was ready and waiting. The paperwork was very organized, well explained, and we got through the signing very quickly. Stafan Serbu was excellent to work with from the beginning of my purchase. He is knowledgeable, prompt to answer questions and provided great customer service. Alfred the manager was excellent to work with as well. Andre the delivery specialist really did a fantastic job of going through the car's features and answering all the tech questions. I have leased a few cars now and it was refreshing to see a car a delivery specialist have such detailed knowledge of the technology in the car. The Autohaus team was truly impressive and I left the dealership feeling very excited about my purchase. I highly recommend purchasing from Autohaus.

Roman Levashov

One of the best experience of buying a car I have ever had. No pressure, but only good suggestions in making choice whether to buy or lease a car. Even optional stuff, like extended protection was explained, but left up to me to make decision. Dmitri Borissov took care of us all the way through - picked a matching car for a test drive, followed through with all the required documents and helped to get best price for the car.

Zarina

We had such a great buying experience with Dmitri Borissov. Excellent service and valuable advises. Would definitely recommend BMW Autohaus!

J N

I took delivery of an M3Competition from Andrei Podeanu. The process was seamless from start to finish. Andrei is very personable, knowledgeable and efficient. He answered all my questions and I felt comfortable right away in the new vehicle. It was a top notch experience and I would highly recommend BMW Autohaus and Andrei.

Dan Bossie

Had the most positive experience getting an almost new pre-owned car from BMW Autohaus. I've been to other dealerships (also Mercedes) but nowhere I have found the high level of professionalism exhibited at BMW Autohaus. My special thanks to Neil who went out of his way to accommodate my requests during the sales process and also to Ken who was extremely helpful and knowledgeable during the delivery process. I recommend BMW Autohaus to be the highest on their list to anyone wanting to get a new or pre-owned BMW. Thanks again.

Danny Leung

Hi BMW Autohaus, my wife was looking for a new car and my brother introduced her to Andy. The experience from the point of sale to car delivery was excellent and second to none! Thanks to Andy Leung / Ken Au Yeung team for their professional advice and excellent service. She is very happy to be a proud owner of BMW!

Kristin McLarty

I had a great experience purchasing a used vehicle from BMW Autohaus in November 2017. The sales agent, Dmitri Borissov, was excellent. He took the time to understand my driving needs and recommended a vehicle well suited for me and my family. The pricing and trade-in negotiations were very fair. I will definitely go back when it’s time for another vehicle.

Irina Berkovitch

The experience here at BMW Autohaus is always positive. I had a great experience with Joe P.in the service department . HE is always helpful and extremely knowledgeable and just simply THE BEST!!! I will definitely recommend to all my fiends and family. Thank you Joe!!!

Oliver Kuhn

I just bought an X3 from BMW Autohaus, and it was a very positive experience. I don't buy cars very often, I don't particularly enjoy spending a large amount of money on something that depreciates so quickly, and over the years I've had some negative experiences at dealerships. But despite my biases, the whole business couldn't have gone better. There is no way I can't give them a 5 star rating! Dmitri was our salesman and did an excellent job. He gave both my wife and I separate test drives, and was very patient explaining everything to us - not just all the features on the car, but also the various payment options. He did a great job guiding us through the process from start to finish, and never did I get the feeling that he was trying to force us into anything we didn't want. Rany was extremely helpful and accommodating in terms of setting up payment, and finally, Ken did an outstanding job at going through the set up of our new vehicle - I think he spent about an hour on it with us. So an all around great job and I highly recommend BMW Autohaus to anyone looking for a BMW.

Nicole Cemkov

ANDREI PODEANU was absolutely incredible. Andrei went above and beyond, answering all questions and addressing concerns, even setting up my partners key to the system so that we wouldn't struggle with it at home. He made me excited to pick up my new vehicle and was truly passionate about the BMW brand and their technology. He was kind, enthusiastic, and efficient for time without missing a single detail! Andrei is an expert at what he does!!

Julia Idźkowska

Thanks to Dennis and the team for helping us buy the car ????

Christopher Placentile

I am very satisfied by the service I received from Steve Jo, Damiano and Andrei. Steve made sure the entire experience was efficient and exceeded my expectations. I'm looking forward to returning for my next scheduled maintenance appointment.

Irina Alesina-Shamis

Very nice experience at this dealership. Our new car delivery with Andrei Podeanu was very fast, efficient and super professional. This experience was very much appreciated and made ya feel comfortable with our new vehicle purchase. Definitely going back to this location for future service as well. Highly recommended!!!

SW Cheng

I just pick up a new BMW x1 my sales person Andy and delivery person Ken did a great job!

Yas Y.

???? to Andy Leung. I went to look at a BMW not expecting to leave with one. But he worked really hard to match a car thats right for me and also found me a good deal on the 2021 X3. His effort gave me confident that I made the right choice. Ken also went throught all the feature of the car, very friendly and professionally, added great value to the car at delivery. I really love my car and highly recommended them.

Lisa Fung-Smith

I went into BMW Autohaus to purchase warranty for my X3. I meet with Eva Chai a finance manager. She told me that if I pay for warranty with cash she will lower the price. I told her I wanted to pay with credit card, so she ask if I can pay some of it with cash. I highly doubt this is acceptable for a business of such. It seemed really unethical. I wanted to write a review so the management team can see this. Just in case she’s doing fishy business there.

Joanna Diaz

Andrei was so knowledgeable, friendly and patient. My 330i has the premium excellence package so there was a lot to cover. He made it fun and interesting and did not miss one thing. He got me logged into my account and fully connected. And he made sure that we have his info for any questions. I had an amazing fun experience and looking forward to using all the awesome features. Thanks to Andrei of course.

Nexus Seulal

As a first time car buyer, going through the entire process was seamless with Autohaus. I had the pleasure of interacting with Dimitri B. From test drive to final pick up day, him and the rest of his team provided an outstanding service for me. 5 star rating for going above and beyond, particularly Dimitri for always answering my calls/messages regardless of time of day. Highly recommend! Thank you to the entire team!

Ron Danino

This dealership has the WORST customer service ever. I bought a BMW from them 6 months ago and since then I've been there over 5 times for repairs due to malfunctions that are covered under warranty. They always nice and set you up for appointment and when you arrive, they keep the car in the dealership all day without even sending it into the shop, then they force you to come back at the of the day and set you up with a rental sedan that your partner can't drive unless they come physically to sign the papers. Needless to say that they also dont fix the issue, and just sending you back and forth. I dont recommend BMW in general and definitely not in this dealership, they are the worst

Shervin Mokhtari

Dmitri from Sales and Omar from Finance ???????? You guys are brilliant, I had wonderful experience dealing with you from the moment I leased my car till the date I requested you to help me with transferring my lease. You treated me very well and I am thankful to you. This dealership is wonderful!

Howard Sheldon

The dealership gave me excellent service. Stefan Serbu was very easy to deal with. He was straight forward and explained any questions that I had about what car to buy. He was attentive but not pushy. My delivery specialist, Andre, was also excellent. He patiently explained the various options on the car and made my pick up of my car a breeze.

Maurice D

Thanks to Moshe for putting in the work to find me and my family the right car, great guy to work with very nice and professional also patient from start to finish. Andrei over at the delivery is also very knowledgeable and great guy to work with he will set your car up and guide you thru with every single option you have with the vehicle to make sure your all good to go with no confusion and ready for the road. Eva in the financial office is also very nice and helpful she will work with you and do the best she can to get you the best out of your situation your in.

CF Sun

Took delivery of a brand new 540i today and the delivery experience was top notch! Andrei Podeanu took the time to explain all the new features and functionalities of the car. He is extremely knowledge about BMW and also automotive in general. When we told him we were in a rush, he immediate catered to our need and focused on the essential items. Then he repeatedly offered us to return another time to show us the finer details. This is the making of excellent customer service! In addition, Irene was very helpful and customer focused, as always. The new car manager, Alfred Hung, also provided great service by going out of his way and finding us the last 2017 allocation. As well, he was able to get us the best trade in price possible.

Peter Ng

This is a review for Daniel Kim, he sold me my first BMW and his service throughout the entire process was excellent. He is easy to get a hold of and his communication is excellent. He really seems to care about his work and goes above and beyond to get issues fixed. Daniel is very fair and reasonable with his pricing and always upfront. Made me feel comfortable right away. As for the dealership goes, I think they can improve on their delivery process. Ask to have Daniel there and I don’t think you will have any issues. Great work Daniel ! Hoping their follow up services will be as good in the future.

Michelle Aaron

I picked up my new 330i this week. I had the pleasure of dealing with Henry Lam in sales for the 3rd time in 10 years. The experience was made even more enjoyable when I met with my delivery specialist to go over the new car features. Ken Au Yeung (Delivery Specialist) has a passion for customer service. He clearly loves his job and enjoys his unique role at the dealership. Ken took his time to explain all of the new features of the car and was so personable. I dealt with Ken 4 years ago with my last car and he was equally impressive. Thanks BMW for making this recent transaction a pleasant and efficient one.

Gee Man

Multiple terrible service experience at Autohouse Steeles location made me to go their Richmond Hill location, where quality of service and the quality of CUSTOMER SERVICE are both much better. Obviously, I have to spend 2x-3x more time for getting there and back, but still worth it. It looks that at Autohouse Steeles location customers are only important until purchase is completed. Follow up and service treatment are absolutely not at BMW standards. By the way both locations belongs the same group.

Kristina Kutsitaru

After being with BMW for 10 years I have to say this was the best car shopping experience to date. Beautiful dealership, friendly staff (special thanks to the assistant manager Serge V.), and Evan (the salesperson) was fantastic from start to finish...straight to the point, honest and highly recommended! 100% worth the trip from downtown...from lease return to driving away in my new car everything was perfect! Serge V. and BMW Autohaus now have a loyal customer!

George Wang

Andrei was extremely helpful and he got a great sense of humor to go with it. Really enjoy his help in getting our new vehicle delivered to us and learned a lot about the car features as well. Thanks Andrei for making this experience memorable!

Aron McCallum

Have been having BMW Autohaus service my 435i since I purchased from them a couple years ago. I will only take my car back here for service as I could never imagine having a better service provider than Joe P. From setting up service appointments, constant communication on progress and getting the car in and out without any surprises. Joe is the one. Best service advisor around!!

Kyle Ni

Here the salesman Mr. Neil Huo was excellent with helping us find the perfect car for our family. He spent a lot of time explaining different details to us with patience and was extremely knowledgeable. He was very professional and considerate. Thank you Neil. I highly recommend Neil and BMW Autohaus.