Reviews of Audi Service (Rent Cars)

Music Songs

I felt so lucky to have Pravin R. answer my call when I contacted Midtown Audi. He handled all of our needs with professionalism, care and comfort without tension. A gentleman with an amazing personality and listens to your needs with patience. Everything you would want in a salesman when buying a new car. And just go add after dealing with Pravin, the whole team at Midtown Audi are amazing! A pleasurable efficient dealership with a friendly atmosphere. We will be sure to refer friends and family Thank you.

sl

my s5 was having alignment issues. this car is brand new-6 months old. they tried charging me for alignment- $199. of course they're going to charge on anything and everything, it's a dealership this is what they make money off. but this is a brand new car, no charge should be made and gladly it wasn't at the end. alignment is great now. i have very high performance Pirelli winter tires. i wasn't having any issues with them in the snow... until after service. these Pirelli’s take 35 PSI, audi put in 53 PSI.....i was wondering why something was so off. i almost crashed MULTIPLE times on the road driving at VERY LOW speeds with BARELY ANY SNOW on the ground. i have winter tires. not just any cheap winter tires. Pirelli's. i knew it wasn't the tires itself that was the problem. the problem was they put almost 20 PSI more in my tires than it's supposed to take...i would slip and slide driving in a straight line. the couple times i almost crashed would've caused insane damage to the car. ABS was activated multiple times. i couldn't even brake. i'm surprised how i somehow saved myself and the car from scary damage. it's almost like this PSI issue was done purposely, because i really don't believe such a mistake can be an accident...never had this issue with previous cars at Mercedes Benz... i'm not sure what's going on there but i am extremely disappointed as this could've caused me a life or death situation and a totaled car….. :((

Michael Flatt

Excellent service. Jacob was amazing.

Dylan Goldstein

These guys are the best! Can’t get into too much detail but what I can say is that Brook (advisor) and Angelo (the service manager) are stand up guys and really do care about their customers. Don’t hesitate to get your work done here.

Vincent Lu

Great customer service, friendly staff

Rob McCaul

I brought my vehicle into Audi Midtown for a recall on January 29th. The service centre claimed to have worked on the vehicle before smelling a fuel leak and opening the hood (though the dash-cam in the vehicle shows the hood was opened 30 minutes after being delivered with the mechanic inspecting the engine bay) to see the high-pressure fuel pumps needed to be changed and would cost $2,800 plus labour. I asked for the vehicle to be reassembled and I would deliver the vehicle to my mechanic for further inspection and the employee agreed to reassemble the vehicle. Two hours later I received a call stating that they could not reassemble the vehicle because they jammed a manifold bolt and would have to replace the fuel pumps in order to fix the manifold bolt. I refused as this experience continued to become more exasperating throughout. I got the car towed to my mechanic and upon arrival, parts were missing which Audi said were all in the vehicle. Upon further inspection, Audi bent the remaining manifold bolts as well as the one that became jammed. The explanations given by the employee was constantly changing from when the fuel leaked was discovered to when the hood was lifted. Furthermore, damaging the vehicle and not performing the proper repairs is reprehensible from any dealership, let alone Audi Canada. All repair costs were incurred to the client and Audi has taken zero responsibility.