Reviews of Acura of Hamilton (Rent Cars)

Christopher Prpic

Came in to Acura of Hamilton needing my callipers, rotors, & pads replaced. Mustafa Shafiq was eager to help me and was very pleasant! I also needed to have my rear passenger side wheel bearing replaced. Mustafa kept me informed every step of the way and provided several options which kept me happy. I am very thankful for the help Mustafa and his team provided. I definitely recommend Acura of Hamilton and thank you Mustafa!

Joel Buchanan

I had a great experience buying here last week. Julia Lioris’s passion and knowledge of Acura made it easy to find the perfect vehicle. All the staff was engaging and friendly. I left happy and would buy here again for my next Acura. I would recommend to anyone in the market to stop in.

Domenic DeFazio

My wife and I recently purchased our first Acura MDX Aspec. I would like to first start off that for the first time in a very long time we did not feel pressured to purchase a vehicle immediately Julia was very informative and walk us through the various MDX models not to mention her patience as we could not decide on which colour of MDX to go with! Julia provided us with all the options we had from picking the model to our finance terms. Most people would say “ that is her job” but as a business owner I truly appreciated Julia’s efforts throughout the process. We are very pleased with the MDX and the level of service and professionalism that Julia demonstrated toward us. The only issue we have and it is NOT a reflection of the dealership, is that our windshield has a hump on the passenger side which looks like it’s defective and you would not be able to see it unless you are looking out that way. We were told it would be looked after as it is a warranty issue but I believe it is more than a lack of quality from Honda / ACURA’s end. We will see how it is resolved as I would hate that to be the only negative issue on this purchase. Also a very big thank you to Emily who is fairly new in her role but did an exceptional job in walking my wife and I through the various warranty packages that ACURA had to offer, again no pressure sales tactics just an individual performing her duties in the role she is in. We look forward to many years ahead as we enjoy this MDX and potentially purchase another one in the near future!

New York New York Men's Grooming Lounge

Outstanding Service! Thank you Louis , Julia and Team!!

Richard Simpson

Exceptional sales. Jim and Matt were great to us.

Jawad Chaudhry

Acura makes a great car, but the service at this dealership is a complete scam, lol. Try to upsell you and scare you. Just act like you don't know and watch these Hawks jump on you. Anyways the service staff must be on commission, otherwise why would anyone act so shady. 5* to sales, 2* to service.

Maverick G.

My wife and my sister drove 49 kms to this place to do a lease buyout. I known Sam Sferrazza (Sales Manager) for a very long time. So when my original dealership where I got the vehicle didn't reach out to follow up on our plan with my lease vehicle. I contacted Sam for help. He referred us to Jaclyn Iaquinto (Finance Manager) to finalize the transition from lease to finance the vehicle. Both are very professional on their respected field. Won't hesitate to recommend the team to family and friends if they ever need a new Acura or pre-owned vehicles.

Chris Masse

Staff is always friendly.

Bogdan Urbankiewicz

This place is just full of lies to get a car out the door. Take your hard earned money elsewhere, you deserve better.

Elton John

I called to book an appointment to get service and my winter tires put on, I was told my still very new winter tires, stored there was thrown out. No notification to me, the customer. Now I have to spend over 2000$ on new winter tires. My fault for thinking common courtesy is something to expect from the Acura brand. I'll be moving on from Acura on my next purchase. Edit for response - I last changed my tires in 2019 winter season, I didn't drive the following season, then covid showed up... is it that difficult to tell a customer to pick up their tires instead of hiding behind fine prints and tossing them.

Erin Moffat

I recently picked up my new TLX from Julia at Acura of Hamilton. The customer service was outstanding! All the staff were so kind to my teenage son who had lots of questions about all of the cars in the showroom. Julia took her time explaining all of the features and has been great about follow up questions. I will definitely be dealing with Julia for my next car!

Abdullah Alagha

Just swapped my 2017 Elite MDX for the new 2022 Acura MDX A-Spec from Julia Lioris, the best sales representative I've dealt with across the GTA. She is honest and straightforward in her dealings with clients, she doesn't sugar-coat or over-promise, nor follow the century-old typical sales tactics other car dealers follow to put pressure on you to get you to buy. Despite the schedule crunch manufacturers are facing due to micro-chip shortage, I got the MDX I want with interior and exterior colours that I wanted, and on-time!! Numbers-wise, she engineered the best agreement for my lease budget and priorities. I came yesterday afternoon finding the new plates on, the car superbly polished and ready for a neat ride. She took me through all the new console settings the new MDX has to offer and sat it for my taste and preferences. My wife and I can't be happier! If you're reading this, thanks a lot Julia and thanks to the entire Acura of Hamilton team!

Veronica Rodrigues

Guilia from Hamilton acura gave me and my husband the best customer service experience yet. We have gone to a few different locations since we both needed new cars and she is by far the best she made us feel comfortable and confident in our purchases. She was very friendly, helpful and made our experience very smooth and easy. Thanks again for the great service your the best ????

Kelvin Ng

Greatly appreciated the straight talking sales process.The team earned my trust and set up a solid foundation for a budding relationship with the Acura brand. The current generation RDX delivers on an engaging drive and the huge moon roof was an unexpected bonus. Since the purchase, Louis and his team have been responsive with all my inquiries and have been a great ambassador for Acura.

T Stay

i got one of my cars here. great place

omar sherif

If you are vehicle shopping this is the best place in Hamilton! Special shoutout to Julia and Jaclyn they are amazing, make the process so smooth , no pressure at all and take care of all your needs. Ask for Julia at this place she is the absolute best!!

Tim Leask

My experience with Acura was very good with excellent service. Brandon was super helpful with helping me choose the vehicle right for me.

S L

Seen the 1000 bucks donation towards Devan's death in his sister Gofund me website by the Acura of Hamilton. Great act and have no seen any other companies/dealership have done the great initiate like you guys. Definitely will look for business with you guys in the future. Thanks

Briana McGregor

Acura of Hamilton NEVER fails to disappoint! Whether it is about my car needs or if it's to see a friendly face, they always deliver the best customer service ever. Everyone at the dealership has such a great and positive work ethic! Thank you so much Acura of Hamilton! I will be returning again. :)

Donovan Bennett

Good service, very helpful staff

Kara Exley

Acura cares about people!!

Helen Simovic

I highly recommend Malek and his team! We had a fantastic experience at Acura on Upper James. Malek was very knowledgeable and helpful when selecting my new car. We truly appreciate all of your support and had a wonderful experience at this location!

Ammy Nguyen

Purchased my first brand new car here. Aileen was very professional, helpful and she tried to help me in any way she could. Julia helped me at the end, they both were amazing and answered every question I had. Very happy with my purchase and glad they were the ones to help me.

somer bedell

great customer service, julia lioris helped me so much got me the best deal and got me into a car the next day , it was in my price range and i couldnt be more happy with the outcome i would recommend her if you are unsure of what you want and are looking for professional advice , thank you so much acura of hamilton and julia

Tihana D

This is my second time leasing an RDX from Julia. Just like my first experience, Julia was extremely helpful and knowledgeable. She made each visit to the dealership pleasant and comfortable with her friendly approach. It is this kind of service and friendliness that had me return to see Julia again! I would definitely recommend Julia and Acura of Hamilton for your next lease or purchase!

Didi Robert

Garrett is the best! Nice guy, very easy to work with. Made car shopping fun.

Joe Marques

My sales rep Brendan Smith was fantastic! The entire staff was very friendly, Overall a great experience purchasing my new Acura. Thank you Acura of Hamilton

M Lam3271

Always there when I need the Truck serviced... Great Service and Great Pricing...

Tyler Shannon

Excellent sales experience and service! Working with Julia was easy and quick! She knew the kind of car I was looking for and matched me up well, within my budget. As the vehicle was certified preowned, the service team was easy to work with after my vehicle purchase, when I noticed a piece of the vehicle that needed to be replaced. Part was ordered without issue - service team was happy to help. Rental vehicle was offered but not needed. I will be recommending Acura of Hamilton to anyone looking for a new vehicle!

Shell M

Very good service

Len McPhail

Great service and customer care

Tim Brown Jr

I ordered my winter tires at Acura of Hamilton and I’m 100% with the product and service I received. Chris Bolton and Greg Broomer both went the extra mile and insured I was looked after promptly. Great job folks. Thanks again!!

Cai Sok

I had to find a car quick and there were a few issues on getting started but it didn't have any thing to do with the dealer. Julia made the transition easy and stress less as possible. A family member have had a bad experience which left a bad after taste and hesitated to be coming back to Acura . Julia and the team reassured everything is taken care off and help clear some negative experiences. Amy was awesome with my paper work. After 1 wk i finally got a car . The team at Acura Hamilton is fantastic I never felt out of place nor felt unseen. My sales assoicate Julie is amazing, very helpful and not pushy . She's understanding and try to accomidcate my needs. Every staff would stop to say hi and acknowledge you even if you were not there to see them. There's always a warm smile as they pass by. I definitely would repurchase another vechele from there.

Percy Turner

My wife and I were on our way to Weather Tech to get Floor Liners for our (currently own) 2011 Audi A5 when an alert from Autotrader popped up on her phone. It was for a 2014 Audi A5 that met my specifications. The car was located at Acura of Hamilton which was only a few minutes away from Weather Tech so we decided to check it out. After a brief test drive, we noticed that the service due light was on and we asked the sales person to put the car on the lift. This was so we could check out the underbody to see if there was any rust or damage. We found a fluid leak and the salesperson said that they would take care of this prior to delivery. The car was sent over to Creighton Service Centre for the repair of the water pump but was later sent over to Audi of Hamilton to perform the repair. I was curious as to why they didn’t allow Audi to fully service the car since the service due indicator light was on. Audi and select service centers have the tool necessary to turn off the service due indicator. We took delivery of the addition to our Audi family on December 19th. We currently own an S4, A5, A4 and we traded in an A3 for the 2014 A5. Note, the 2011 A5 and the A4 have manual (standard) transmissions. We left the dealership and drove 69 kilometers when the clutch completely failed. We were towed back to the dealership and I gave the sales manager the following recap of what happened: Arrived at the Garden City Skyway and as we ascended up the Skyway, the engine RPM’s increased, the indicator that suggests what gear you should be in started flashing shift up shift down shift up shift down (it was doing this because the clutch was slipping and the RPM’s increased due to the clutch slipping and couldn’t make a proper recommendation of what gear the vehicle should be in) and then my wife said to down shift to 5th gear so that we could get over the hill and not drift back or get stuck on the Skyway and cause an accident. The Skyway is notorious for accidents and breakdowns and we got the car over the Skyway to a safe spot to park the car. The sales manager called a couple of days later and stated that a computer readout from Audi shows that due to my reckless driving of the car at a speed of 150 km/h and a tachometer reading of over 6100 RPM’s, it is evident that you dropped the gear to a dangerously low level and damaged the clutch. So, the repair will not be warranted by Acura of Hamilton. Now, remember that I’ve stated that the service due light was never addressed and this is the report from the ECU in the car. Bottom line per the sales manager, I’m a reckless driver and I misrepresented what really caused the failure of the clutch. So, I purposely went on a mission to destroy the transmission in a car that I have been searching for and put my wife’s life in danger because I was driving at 150 km/h and dropped the gear. I feel based on what he said, that I’m some kid that drives a Honda or Subaru with a coffee can exhaust and speeds up and down the QEW. All he kept saying was how this wasn’t a smooth transaction. My purchase turned out to be a total disaster and disappointment.

chaudhary mehmood

Poor service department.

Richard Zandstra

We recently purchased an MDX from Acura of Hamilton. The salesman Paul Burdon was fantastic. We found him to be both personable and honest. We have purchased 3 new vehicles over the years and this experience was the best one!

Shelley Reding

Julia was very professional and made us feel very comfortable. It was an enjoyable experience.

Mike Alford

Was a great experience from the second I walked in the building. Buying a car can be a drawn out and sometimes stressful experience. In this case it was neither of those. They made it simple to get out of my existing Honda lease and they were very accommodating to my needs. Was definitely the easiest purchase I've made.

ABODA YOUZBASHA

I’d like to make it known that I am happy with my car, in the sense that I like Acura and I knew what I was getting. But in terms of the service, this particular location is not up to par. They offered me several things while I was looking at getting the car. Once I got it, those things were suddenly not possible. It’s all about integrity, which I feel is lacking at this location. The managerial team can not be trusted to keep their word, which is the first necessity for making a deal. While trying to squeeze out maximum profit from this sale, they put their ethics aside and disregarded all the promises they made. Absolutely dissatisfied with this experience and wouldn’t recommend this dealership to anyone.

Sadiq

I have dealt with Mr.Chris and Mr. Frank in the service department, they are extremely courteous, friendly and knowledgeable. I always find myself uncomfortable dealing with any service department, but the staff here is so good and professional that all my worries vanished away by dealing with them, and it feel so good that I am in the safe hands. I personally want to say thanks to all the staff members I really value there dedication towards work. God bless all of you and once again thank you for giving your best.

Nicholas Tonello

Julia lioris was very professional, friendly, and highly knowledgeable. Highly recommended.

Nick Tomassetti

Don't come here for an alignment.

Beshoy Guirguis

Great experience here. Julia and Sam were excellent and took the time to answer all our questions. Whole purchase process was very smooth.

Zeshaun Hasan

The dealership is clean and well kept, but I dislike the salesman tactics of getting people into the building for sales. I made an appointment prior to visiting and informed the representative that I was interested in seeing two particular vehicles. I was told they would be ready to see once I visited. I also mentioned that I live far away so I would appreciate if the vehicles were prepared for an inspection & drive. Upon arriving, I was informed that both vehicles I wanted to see were sold. It would have been good to know this before making a 2-hour drive to the dealership and wasting my time.

Kevin B

Great experience with Sales rep Malek and Finance manager Aileen. Professional, courteous and and very nice people in general. Nice dealership, nice inventory, clean, putting forth an effort for customer safety...so far so good! Keep up the good work.

Lynda B

Just bought a pre-owned Acura and entire process start to finish was a great experience.

Diane Railton

Just bought a car with Malek as a sales person. He was great. He was available 24/7 and was always there for questions. Would recommend him 100 percent. The dealership fixed some stone chips for us which was a nice surprise. Car was ready and amazingly clean! Thanks Malek!

Santo Brown

Worst dealer ever. Wish i could give Zero stars

Ryan Ellis

Great service department! I have been getting my cars serviced here for over a decade and I have had nothing but good experiences and lots of help from everyone in the service department.

Jordan Tennant

I just purchased a used car from Acura of Hamilton and both Julia and the manager were amazing and super helpful. Julia responded to all my questions in a very timely manner! It made buying my first car very enjoyable. Thank you!!

Siobhan Koch

We love Acura of Hamilton! We’ve bought many many cars from here and each and every time it’s top notch service. The cars are great but we also feel appreciated as customers (including some great gifts and thank you s for our purchase). We would never go anywhere else for an Acura because of how happy we are with the service we have received here.

Leeka

Julia and Aileen was incredibly helpful and supportive in helping me purchase my "new"used car. Superior costumer service, they answered all my questions and concerns. I would highly recommend this dealership.

melvin ramirez

Awesome staff.

Avril Wrx

Julia was amazing with us. She was patient, very approachable, and answered every question we had to the best of her ability. She took her time with us, and really focused on our needs and wants with the car of our choice. I recommend Julia and Acura of Hamilton 100%. They really make sure that you are taken care of, and that you leave with a big smile on your face! Your experience there will not be forgotten, not to mention, they always try and hook you up with the best deal possible based on what you’re looking for. They will definitely be seeing us again!

Raffy Morcone

Great customer service and very helpful!

Nishanthan Balasubramaniam

I purchased a used car from Malek and he provided exceptional service from the initial phone call to when he handed me the keys. He kept me informed throughout the whole process and was accessible at any time of day to answer my questions. He provided me an unbelievable price on the vehicle and ensured that the vehicle was in top condition. The dealership practiced all social distancing regulations and frequently sanitized the vehicles and offices. Malek was able to process all the paperwork over email/phone which made it much more efficient. Next time you visit, make sure to ask for Malek!

Leon Pradia

Brendan Smith the sales consultant, and Jaclyn the finance manager helped us throughout the process of purchasing our first car (RDX) and I could say they did an exceptional customer service. They were knowledgeable, very professional and accommodating. Keep up the good work!

Sarah Harasymchuk

My partner and I had a fantastic experience at this dealership. Matt was our salesperson and we couldn't be happier with the outcome. Matt is a genuinely kind and decent person. He took excellent care of us from start to finish. We were particularly pleased with the re-conditioning of our pre-owned Acura TLX. We drove away with complete peace of mind. A huge thank you to Matt and the management team for the outstanding customer service! And thank you for supporting our Armed Forces, we truly appreciate it!!

Ja Yo

Treated like a chump. I brought my MDX in for a simple axle replacement. They botched the job seriously. They damaged my wheel bearing and needed to redo the axle replacement twice to get it right. They did not accept responsibility for damaging the bearing. They offered me a small token discount on the total job which I ended up paying over twice as much for. I will not be returning here for any future repairs.

Lauriana F

Julia was amazing. Helped me with my snow tires and sales advice. She provided courtesy that went above and beyond the call of duty. Would recommend highly.

Sara Wilson

Thanks to Acura of Hamilton we’ll be cruising around the city in style this summer. The whole team was great especially our sales guy, Malek. Thanks for everything!

Ameer Momani

Julia was a pleasure to deal with, helped my father and I drive off with a brand new MDX!

Tammy Ditomaso

I'm not very knowledgeable or experienced with cars....especially leases. I was always worried I'd be taken advantage of. Thankfully I met Julia who was absolutely amazing. She made me feel valued and that my happiness was important to her. My experience with Julia and Acura Hamilton was top notch. I would highly recommend her to everyone.

Beto Pinto

nice dealer and nice cars

Harmeet S

STEALER SHIP Really bad customer service bought old Acura TL. Asked to fix issues before pickup but they didn't fix those issues. I had to take car with issues then I approached management after to fix issues as promised.It took them 2 months to agree with me then I paid for rental to get my car fixed. Still didn't fixed one issue. So I gave up .. (On more trick they used to get money, secretly added tyres insurance ( because tyre were not in good condition) to purchase price to get car safety I believe. I was first time buyer didnt knew much so ended up paying 500 for tire insurance which should have been included in sale price as they advertised. they said they will certify NEVER GOING THERE EVER

David Hood

It is has been 3 1/2 Months since my purchase of a 2019 Acura RDX and I am really enjoying this vehicle. It is fun and exciting to drive again, and I look forward to each time I get into my vehicle. Julia Lioris was excellent to deal with. She was knowledgeable, pleasant and was straight forward and direct, this was such a refreshing change from previous interactions with car sales people. I would highly recommend her to help you find the right solution for your needs.

b Social Marketing Inc

Bought our TLX there, they have the best staff!

Maura Romanelli

Wonderful business!! Very friendly and more than anything the sales people are genuine and honest. I trust them ????

Amanda

Bought my 2019 ILX from here and the process was smooth, easy and efficient! Huge thanks to Aileen and Julia for the help :)

Sam Reid

About 4 years ago I purchased a new car with Acura of Hamilton. I have taken it there for all my servicing needs over the years. The staff is exceptional and have always made me feel like a valued customer. They are informative without being pushy and go above and beyond to ensure things are taken care of the right way. I'd recommend Acura of Hamilton to anyone looking to buy a vehicle or have it serviced.

Steve B

Aileen and Julia are great! My 2018 TLX purchase was very smooth and hassle free. They also gave me an excellent trade in value for my previous vehicle. Everyone I met in the dealership was very friendly and helpful! I will definitely be back for my next purchase.

D R

Nice vehicle selection on the used car lot..

Ragu T

was two years back and I was try to buy a rav4 from this place. I had a difficult time to choose the vechile that time. We really gave hard time to the sales representative during the process. Accepting the offer and cancelling the offer. During the time sale rep are so patient and understanding our needs . Even manager came on the final process and make the transition smoother. apologize our behaviour towards you guys and thanks for the great service . Definitely I will be back to buy my next car over there

Tool-Junkie

Our third Acura but first time at this location. Julia listened to what we wanted and made it happen. Many thanks!!! Tom and Rita T

Kevin Jackson

Sales Manager stayed late for us on New Year's Eve.

Vinny M

I bought my car in Burlington but Acura of Hamilton earned my business for maintenance and repairs! Their service staff is honest and they go the extra mile for the customer . Instead of doing the easy thing and forcing me to pay for a whole new factory mirror , they repaired my damaged mirror in-house me and saved me over $800!!! No other service centre took the time to even tell me that it was an option. Special thanks to Shaun Moyers at the front desk.

Anthony Cipollo

Julia was awesome, best sales person there!

Vlad Aguiar

FYI - The reply to this rating from the dealer is trying to mislead other potential readers looking for a review. I wish there was a way for me to post the bill that I got from this place to set the record straight instead of making this my word against theirs. The $125 was to run a diagnostics test that was not required at all. That was NOT the only part of the charge in my bill. Original Review: I feel absolutely used by the service department at this place. $160 to change a $17 light bulb? Give me a break! And to boot I had to wait 3 hours for it!!! Never again!!

Nafis Rashid

Incredible customer service! On two occasions the staff went out of their way to show me quick fixes on my car and didn't charge for the labour! Outstanding service, fair prices; they truly do care about the customer!

Paula Whitten

Love my TLX!!! It is here that I discovered Julia. She is the absolute best person to get the job done!!! Quick, efficient, works within your budget and offers amazing service!!! I wouldnt go anywhere else. Need a vehicle? Call Julia!!!

Robert Robinson

I recently purchased a car at Acura Hamilton and it was a really good experience. Purchasing my first Acura was easy because of the product knowledge of their sales rep Julia! Everyone on staff was very helpful throughout the process and I would recommend this dealership to anyone. I'm pretty sure I'll be driving an Acura from now on... Thank you!

ZR

Such amazing and professional service from Julia and Sam from Acura of Hamilton!! They made my first big car purchase a breeze! 2021 WRX STi

Andre Matos

Our experience at Acura of Hamilton was always amazing. From the sales to the service department, staffs are very friendly and the atmosphere is welcoming. Since my first Acura back in 2009, all my experiences have been excellent.

monika mcgillivray

Bought my first car here in hamilton.julia and aileen were great people to deal with .I was comfortable in the dealership. Julia went above and beyond to get ne what I was looking for and met my expectations and aileen was quick in the financial department. Heres hoping the customer service will be fantastic in the future when and if repairs are needed.to boot I won a spa basket unexpectedly.

Vanessa Moore

I recently went and purchased an Acura vehicle from this dealership and had the pleasure of meeting with Julia! She was very knowledgeable, helpful, and professional in answering all my questions and helping me with the purchase of my SUV! She has a great relatable personality and good service! Thank you Julia!

John Dolcetti

Very helpful

patrick ocampo

I was fortunate to work with Julia Lioris and Sam Sferrazza @ Acura Hamilton towards my first Acura RDX. Julia was very helpful and understanding about what I want. I was hesitant about after sales service, but got tested after a few days. I've learned that people will forget what they say and did. But I will never forget how you guys made me feel that day. Awesome customer service. Highly recommended .

RAB I

Go see Julia! A1 service!

Owais Khimani

Highly recommend Acura of Hamilton. This place rocks! Julia was tremendous in closing the deal with us. Very professional and easy to work with. For all your needs, this place is a one stop shop! I'll definitely be back!

Piotr Wisniewski

Just had my Acura serviced today and they did a great job. Excellent customer service! Very nice people. Thank You Acura of Hamilton. See You next time.

Bret Schafer

I stopped in on a whim and ended up with an amazing car. Garrett my salesman was pro and knowledgeable. The guy's even picking me up tomorrow to deliver me to my new ride. Aileen made the business aspect of my transaction a breeze. Can't say enough. Well done! I highly recommend Acura Hamilton. Snazzy cars, pro people and such a gorgeous location as well.

Alexa M

Julia was so wonderful through the whole experience of purchasing my car. She was honest and very accommodating. Overall experience 10/10. I would recommend the Upper James Acura to anyone.

Danielle Campana

My husband and I bought a new to us (used) 2017 Acura TLX from Louis and Paul at the Acura of Hamilton. If we could give more than 5 stars I definitely would. Forget the old school "used car salesman" techniques that most people despise, everyone at Acura Hamilton was honest, easy to speak to, with 0 gimmicks or sales tactics. We felt well taken care of, information was well communicated, and they did not push anything on us, paperwork was a breeze and we got an amazing car for an extremely fair price. At Acura Hamilton, they pride themselves in building relationships with their clients for the long term. Highly recommend visiting for your next new or used car and gaining a life-long relationship!

Amanda Kousha

Absolutely outstanding! Donating 1000 for the family's funeral cost! Definitely a selfless dealership who cares about its cities people can promise come winter when i need my new vehicle i will coming from thorold to purchase much love acura well done stay blessed ????

Paul Bocchicchio

I have dealt with Julia for my last 3 TLXs. Each time, I found that Julia to be very courteous and pleasant. She was very professional and knowledgeable. She was quick to respond to any issue that I was having with my car. She made every transaction seemless and pain free. It would be great if all salespeople for all products could be more like Julia!

Xtine Dee

We had an outstanding and great customer experience at the Acura of Hamilton branch. Staffs are all smiles. We met Julia Lioris, Sales Consultant, since day one, she is the BEST, incredibly helpful, friendly, knowledgeable and so sweet. She is also quick in replying to my text and email messages whenever we have questions. Aileen Cunningham, Finance Manager was so kind, accommodating as well. We are very happy and excited when we picked up our brand new 2019 Acura RDX car, it was amazing and very smooth transition. We got nice gifts too! They provided the best experience we’ve had at a dealership yet! We highly recommend the Acura of Hamilton!

Mark Ewer

Standard A1 service required but the free test showed an alignment was necessary. They have a great "before and after" report showing what was required and the final results. Very helpful in an area most of us know little about. Very comfortable waiting area, tv, coffee and treats available. Very good customer service. Kudos to Frank and the team!

Rose Crumb

Paul Burdon is a terrific salesperson. All employees at Acura Hamilton are exemplary- service above and beyond.

carole corner

Accommodating, friendly,knowledgeable staff. Great experience!! Love my car.

elias koozi

bought My used mdx suv from here with extended warranty for 7 years from the date of purchase . After driving for 4 yers , some noise was coming from front strut and it is supposed to be covered under warranty. Took it to them six months ago they said drive it for another two or three months until the noise get a bit more and bring it back. So I took it back while ago and they said my warranty is expired and it’s started three years before purchase of my car which doesn’t make sense at all . I would not recommend this place based of the dishonesty and ripping customers off. Be careful what the sales person tells you one thing and the contract says something else.

Howard Williamson

Very friendly and welcoming dealership. Great cars too.

Craig Massie

Quick, easy, and knowledgeable. AoH makes you comfortable before you’re even in the driver’s seat. Julia helped us with our trade in upgrade. Her experience and professionalism was so obvious I figured she might even build the vehicles herself! We love our new RDX.

Karen Gibbons

I had a really good experience at #AcuraHamilton the staff was kind and helpful. I would recommend them to anyone who is looking for a vehicle. Thank you Julia for the great experience.

Kyle Hgoes

Good service

Christie Thorkildsen

Thank you for your response. You've reinforced my original concern that the "recommendation" was purposefully misrepresented in bad faith as a requirement in order to make the sale. I've since spoken to other Acura drivers in the area and was not pleased to hear that others have experienced similar interactions in bad faith with your service department. You've lost my business due to your flippant way of handling my concern and I will not hesitate to encourage others to find a service department that is committed to operating with integrity and exceeds "recommended guidelines" of customer service. ------------- Original post: I would give Matt in sales and Aileen in finance a 5-star rating without question. However the service department is severely disappointing: I went in for my second service on my leased 2018 TLX at 19,560km. Frank told me I needed to have the rear differential fluid changed and I obliged, thinking it's best to trust the "expert" and avoid voiding my warrantee or terms of the lease in any way. After receiving the invoice for $430, I learned that this service does not need to be done until 50,000-60,000km (which would not be for another 2 years in my case). When I called the service manager to request resolution, he said that he has signed documentation approving the service so there was nothing to address. I feel extremely taken advantage of and would strongly recommend going elsewhere for service.

Ryan Nembhard

Picked up my wife’s new RDX Monday night and we couldn’t be happier! Julia was great to work with, she’s super friendly and professional and patient! We told her what we were looking for, and she delivered. We must have called everyday for a week as we waited for it to arrive but as soon as it did she was on top of it. Julia was ready and waiting with everything to get us on our way. Honestly have never had an easier car buying experience! We are new to the Acura family but couldn’t be more pleased with the service and interaction. We went to another dealership prior to Acura and walked around for 20 minutes before being acknowledged. Great job Acura!

Ayee Veezy

Julia is very knowledgeable and helpful! When you stop in ask for her.

Danielle De La Harpe

I recently worked with Julia Lioris on a new car purchase. Right from the start she was extremely helpful and understood what I wanted. Every step of the way she went above and beyond to ensure I was happy with the car I purchased. She worked after hours to accommodate my schedule and even sat with me to set up the car the day I picked it up. She has definitely raised my standards for excellent customer service. I would highly recommend Julia and Acura of Hamilton for anyone looking to purchase a new vehicle.

Dan Mcaskill

Great service!

M S B

Great dealership excellent service and sales

EpisodeShow

I just bought my first vehicle from acura and even with these hard times and provincial difference as I am a quebec resident the staff ensured that everything was done quickly and efficiently. I wanted to take a moment and say how impressed I was with the staff! Julia and Aileen are outstanding. I highly recommend Acura and will keep my business here for years to come.

Neil Coreschi

Was looking for a hard to find used vehicle. This was the first time I ever bought used. Acura of Hamilton had what I was looking for. The dealership is nearly an hour from my home but I happily traveled the distance 3 times to see the car and make the deal. Tommy was by far the best car salesperson I have ever dealt with. In the past my experience at other dealerships has not been great, more take and no give. Tommy went the extra mile to do some research for us as well. Great work! we will be back for our next vehicle.

Ben Cronsberry

I recently purchased an Acura RDX and was very impressed by the level of customer service and professionalism shown by the team at Acura of Hamilton. Specifically, Matt, Sam and Jaclyn were amazing to work with and made for a very positive buying experience. I would recommend this dealership to anyone interested in a new/used vehicle. Keep up the great work!

William Lawrence

Great

Lynn Kelly

Engaging polite respectful staff , knowledgeable and offer good deals, Jim and Julia were great.

Dave Dent

Just purchased a 2019 RDX from Acura of Hamilton. Great team to deal with and special thanks to Tommy Tran, Sales and Leasing consultant for making the process an enjoyable experience, and going above and beyond the call of duty in retrieving my prescription sunglasses from my trade-in after it had been shipped away to wholesalers

Dali Yx

We leased 2021 RDX 2 months ago. Julia and Sam were very helpful. They were fast in answering our question and concerns. They are very friendly and flexible. I have a very happy experience with them.

Samer Chaudhary

Have bought vehicle from Acura of Hamilton and also have taken my cars for regular services at AOH. Customer service of this dealership is by far the best among all other Acura dealerships in GTA and Hamilton area. Ask for Frank in service.

Anthony Sweeney

This was my first time leasing a vehicle with Acura of Hamilton, I had previously had a vehicle serviced there. I would recommend highly asking for Julia Lioris as a sales or leasing contact. She was fantastic, quick responses to any questions I had and had extensive knowledge of the vehicles I was interested in.

JusTooClassiiie

Julia was an amazing help! Very thorough and patient with the process. Happy with the results.

Shaharyar Jami Ansari

Good staff and nice waiting area.

omer sarwar

Really unprofessional people to deal with, specially the used car sales department. I'm sure other departments are the same aswell as other reviews suggest.

Robby Massia

Great Service, always reliable. I have an off brand and whenever I am looking for quick reliable service this is the go to place to go! Stephanie is always so accommodating to get appointments booked even during a busy season. Tire swap on rims , affordable and great workmanship and complimentary car wash is always an added bonus. Keep up the great work Acura!

Sean

Great service. Decent prices. Would definitely recommend this location.

Marla Adams

Worst service ever. Go anywhere else. Must say it looked pretty promising at first. Called to book an appt to have my car safeties for a lease buyout and to put on winter tires. Appt was scheduled for the next day- great right? When I arrived they had no record of an appt. They did however “squeeze me in. Driver was available to take me home and pick me up when my car was ready. He was very pleasant and a good driver. $1,700 later (for brakes, oil change and changing to my winter tires that were already on their own rims)- for a 2018 Acura RDX so that I could get a safety done it went downhill even more. This process started Dec 7, 2021. Definitely feel they weren’t making enough money on my lease buy out purchase to provide service at all. Jaclyn was the worst. Tried to say she left me messages when she had not, said my message to her “must have gone to junk mail” (when I responded to her email), rescheduled out purchase meeting at least 3x. I had already called my insurance company and had to keep calling back to change to policy dates. They had to keep emailing me new policies and cards. Even though a safety was done there I could not get a copy of it as it was in Jaclyn’s hands and she was away. Reason? Part of purchase pkg for buyout and not aid for. I offered to pay as I at this point was under no circumstances ever setting foot in this frustrating unhelpful dealership again. Could not do this either. No one other than Jaclyn can do anything to to purchase a vehicle without her. You are not allowed to speak with the General Manager without first speaking to the sales manager. They will not provide info about who owns Acura Hamilton. Long story short. I was able to purchase the car Jan 4, 2022 with the assistance of Acura Canada I got the info I needed and purchased the vehicle through Acura on Brant. They managed to safety it, process all the paper work and get the vehicle into my name in about 4 hrs- same day. Special thanks to Timothy Douglas of Acura on Brant for making this happen. Buy there from him. He knows what customer service is. Hamilton Acura knows what it is not.

Gee Bee

Tommy in sales was awesome to deal with. At the end of the day, we didn’t buy but that came down to dollars and cents and not tommy. In fact, I actually feel bad we didn’t buy from him because he was so good to us. Would definitely recommend anyone to ask for Tommy if looking to purchase. Straight shooter.

Marg Ryan

I just purchased an Acura RDX Elite and traded in my 2011 Acura TL. I had been looking at the RDX for the past few months and Julia Lioris was always very helpful and friendly whenever I would inquire about the vehicles on the lot. I finally purchased one and am very happy with the vehicle! Julia made the process go very smoothly; she was wonderful to deal with - very knowledgeable, helpful and patient. I would highly recommend her. I have been a customer of Acura of Hamilton for a number of years and would also like to mention the great service that I have always received from Frank in the Service Dept.

Melissa Silliphant

Julia Lioris was great and super responsive to questions to make sure we were happy with our new vehicle.

Ron Gent

Buying a vehicle at Acura of Hamilton was a very pleasant experience. I had the pleasure of working with Julia Lioris. Julia Was highly proactive,responsive and knowledgeable in helping me find the car I was looking for. I highly recommend contacting her when looking for your next vehicle.

Cindy Nguyen

Julia is awesome! Highly recommended!

Danny Minaki

Julia was great to deal with for my recent purchase of an Acura TLX. She was respectful of my budget and made the whole process easy. This is my 3rd Acura and I will contact Julia again when it is time to consider my 4th.

Abhay Naik

Very pleasant experience in sales and service

Philip Eeles

Great service, very seamless and un painful. Julia was outstanding

Christian DeBreau

The service department was very welcoming with a very friendly atmosphere. Great overall experience.

Patricia Scarpetti

Outstanding customer service from calling parts all the way through the work done at the shop. Didn't have to wait too long for an appointment nor did it take too long to get my car back.

Shauna Dinnall Reid

I am extremely happy with my experience with Julia from Acura of Hamilton. She is very knowledgeable, she has a great personality and she made my new car purchase experience very smooth and easy. As a first time purchaser of an Acura, I would definitely recommend Julia and this dealership to friends and family!

Tara Stahlmann

They were great,very helpful, professional and efficient! Love my car

Talib Valli

I would like to take the time to share our positive experience at Acura of Hamilton. Julia Lioris was our sales consultant. The process was smooth, she was very helpful, showed us everything we wanted to see and did a great job during our decision process as well as post-purchase support. She took the time to understand our needs, address our concerns/questions and this ultimately made us comfortable in moving ahead with the purchase decision. Thank you!

Fred Hassan

Julia provided excellent purchase advice. She also really knows Acura cars and how to set up all the tech details.

JAAK BUSS

Just picked up my new MDX this morning from Acura of Hamilton. Julia Lioris was a fantastic sales consultant from the time I first walked in the front door until I drove off into the sunset. No pressure, no hassle. Friendly professional and very knowledgeable about how to set everything up. I would highly recommend this dealership to anyone looking for a new Acura. P.S. My son had his Acura serviced there for over 10 years and had nothing but great things to say, so I hope the tradition continues.

LAURA SMITH

Went for service that was supposed to be free and billed$92 had to call to complain and $was reimbursed.

Dale Persad

I came in on a rainy day looking for a car due to my old car breaking down. Brendan Smith was the sales consultant that helped me. I must admit he is one of the classiest consultants I've ever dealt with. He was knowledgeable, professional, helpful and easy to deal with. Jaclyn who helped with the financial detail was very friendly and engaging. She really seemed to care about my needs and kept me informed every step of the way. My Acura RDX made me a raving fan of Acura but they both made me a raving fan of Acura of Hamilton

David Salidas

All of my inquiries were answered quickly and professionally. Julia, Sam and Emily were awesome! I will start with Acura of Hamilton when I look for my next Acura.

Garry Ghotra

Dealt with Julia when purchasing my Acura TLX. The process was efficient and painless. She was very professional and welcoming, upfront and knowledgable about the vehicle. I am very Happy with my new car and enjoyed my experience. I recommend Giving Acura of Hamilton a visit for anyone on the market for a new car, and ask for Julia. Definitely worth it and you won't leave disappointed.

James Gorgichuk

Overall great experience buying a used car from Acura. Our salesman Garrett was very helpful and patient with us. He found us the perfect car. He was very friendly and easy to deal with. The finance lady Aileen was by far the best I have had at a dealership. Was not pushy at all and was more than happy to look at a bunch of options for us. Never pushed any extra products or services like I have had before. She did a bunch of extra paperwork for our trade which made things easier for us. The manager was friendly and knowledgeable. He made the process very easy. The detailing of the car was not quite five star. Was told some things would be cleaned up better and where not. Would have liked to have gotten a bit more for our trade in. But not bad. The car is not an Acura so we will see how the service department will treat it.

fenny pan

Great honest service team!!! My car has some strange noise, I booked appointment for inspection, the mechanic drove the car and told me try better fuel to see if the noise will be gone. Without charging me the inspection fee, I am so appreciate that. I will come here for any service from now on!!! I went to Acura of north York where I purchased my car yesterday, the mechanic drove the car and told me the engine needs to be rebuilt, that’s shock me. After I told him I Purchase this car here 2 months ago, he changed his words, he wants me to pay the 160+tax inspection fee to check the problem. But I can’t trust them any more.

Sonia Francella

I had a very good experience at Acura of Hamilton from the minute I walked in. Malek is very professional and is very knowledgeable of the vehicles. He gave us our distance and time, but was always there to answer any questions! Always look forward to dealing with him. Aileen was very friendly and a pleasure to work with. I’m happy to be joining the Acura family!

David W

I purchased a 2019 Acura RDX from Ken Klapcic at Acura of Hamilton in September. He was very helpful and professional and we had several test drives and discussions before I settled on the vehicle. After the purchase there was a wait time until ‘my new ride’ came in complicated by my decision to go with the black rather than the red A-spec that I initially selected. That turned out well as the exterior colour change wasn’t a problem. I’ve purchased many new cars and this is my first Acura ( I’ve had BMW and Mercedes most recently). The vehicle was a totally new and a highly rated design with all of the safety features I wanted for thousands less than the Germans. I’m very happy with the RDX, and with the professionalism shown by Ken and the other staff that I met at the dealership. I came from Niagara and and shopped around many dealerships and couldn’t be happier with my decision.

Dupéré Family

What a selfless act to do! We need more and more good companies and good stand up citizens like this company and their staff! Donating 1000$ to the Selvey family is just amazing!!!

Sandy McKinty

My recent purchase of an MDX was handled very efficiently, professionally and courteously by Julia - everything was well explained and made the final decision to proceed very easy. On picking up the vehicle Julia spent time with me to program all settings for the vehicle to my preference and explained the Acura Link program and its benefits. The whole experience was excellent and my thanks go out to Julia and the staff at Acura of Hamilton. I would highly recommend both Julia and the company.

stan kudlats

Fabulous

Mauro DiLollo

Just purchased a vehicle from Julia Lioris, she was an excellent sales lady and was very helpful. I had told her what I was looking for and she found me what I wanted. Awesome lady. They whole process was very simple. My only disappointment was that I had asked the sales manager to please repair a few scratches on the vehicle upon me purchasing the car. He said no problem he would take care of that. Picked up the car and scratches were still there. He said it was the best they could do. I know that was rubbish because I know a lot of detail shops that can eliminate those scratches and make them perfect. Guess I will have to get them fixed myself. Real shame that no effort was made to repair those scratches. Not disappointed but a lesson learned .

Greg

Offered free alignment with service then didn’t do it.

Tony Harrison

I purchased a 2019 TLX, Julia was excellent 5 stars

Tammy Billard

Very quick fix for a recall

Eric

Good folks.

Sarah Tait

I recently purchased my Acura RDX from Julia, she was absolutely amazing! From the moment I walked in she was very friendly and went above and beyond which resulted in finding the perfect vehicle! She made this experience wonderful and easy for me, no pressure. 100% would recommend Julia to any of my friends and family!

joralynb

The staffs are so nice especially Julia Lioris and Aileen Cunningham. Julia is very knowledgeable about the car that we want to buy which is the Acura RDX. They processed our application right away when we decided to get the car. And also, we won the raffle draw and get the 75" Samsun TV... Many thanks to you guys and more sells. God bless you all

Dale Bryce

Quick service as promised. One thing I would suggest is PLEASE ask your mechanics to use baggies or gloves to handle car interiors. After my service, there was grease and dirt all over my steering wheel, emergency brake, and a greasy handprint on my car hood where they slammed the hood. NOT COOL. Wiped the steering wheel and this is my cloth.

Happy Boater

We recently purchased a used vehicle from Paul at Acura of Hamilton. The total buying experience could not have been more positive. Paul was awesome; friendly, honest and responded quickly to our questions and requests. The rest of the staff was also very pleasant to work with. We left with a car we wanted, detailed to near perfect shape, and a deal that we were happy with. If Paul was so great to work with on a late model used vehicle, I can only imagine how excellent the buying experience must be for new Acuras! Paul even made us cappuccinos! Thanks Paul and Acura of Hamilton!!

Ali Mahmoud

Julia at Acura of Hamilton helped my family get the perfect car we need ,she was very nice and fast and she also helped me get my car insurance in the fastest way possible. this dealership was the best one I went to and I went to ten different ones. Julia makes you feel happy and at home when making a sale. I would give her an 11/10

Doug Smuck

Great atmosphere!

G Gdale

We recently purchased a TLX from Acura or Hamilton our sales woman we dealt with was Julia Lioris. We couldn't be more happy with this decision!! Julia took her time and went over every detail of this car and all the features it has to offer, the staff is very friendly and welcoming. i would definitely recommend anybody in the market of a buying a new car to go see Julia Lioris!

Mark McMullen

I would like to thank Louis Iaquinto and his staff for providing another great experience. We picked up a 2021 Acura RDX Aspec for my wife. She was happy with the last one and is thrilled to be getting one that stands out in the parking lot! She's in love with the Apex blue pearl colour on red leather! Thanks team!! Will be back again.

Alexandra Vranjes

My experience with Acura of Hamilton was nothing but smooth and seamless. Everyone was very knowledgeable and personable!

Deirdre McNeill

I recently purchased a used car after leasing for many years - Julia has been more than helpful with the process as well as being a lot of fun to deal with - thank you!

Tom Burgess

Great dealership, great staff, great product! Love our Acura!

Carlo Combate

Got a great deal on the 2019 RDX A-Spec. Fully customized to how I wanted it. Thanks Tommy at Acura of Hamilton!

DJI TORONTO

Salesman Malek very helpful. Very fast response. Very good deal. if you go here ask for Malek.

Melissa Ozden

I just went to Acura for a test drive to see if Acura is what I wanted to drive and was planning on buying an RDX from their used inventory. My family and I met Malek Dabbouseh and he had us totally sold right away without any doubt and I ended up buying a brand new 2021 RDX. Malek was super helpful and explained everything in detail and answered all the questions that I had. I’m very thankful to have had Malek help me out in buying my first car!!

Theresa Oates

I recently purchased my first *new used* vehicle from Acura Hamilton, an Acura RDX. The salesman who met with me, Garrett Smith, was a pleasure to work with from beginning to end. He was very patient with me, and went above and beyond what I had expected from a car salesman; going with me to have the vehicle looked over by my mechanic, even offering to take it in himself to my mechanic as I was working. Any issues or miscommunication, were resolved quickly and efficiently. The dealership itself is a very nice location, with a large and comfortable waiting area, and everyone there was so friendly. On the day I was to pick up my vehicle, Garrett came to my home, picked up both myself and my husband, and even stopped at the bank for me! I am loving my new vehicle! Jim, the sales manager, was also very helpful throughout my purchase experience, and I am very thankful to him and Garrett both.

Alexis L

Great service 100% recommended Julia.

Emily Popper

I would highly recommend Julia Lioris at Acura Hamilton, she just sold me a beautiful TLX. She was amazing, so nice and she had no problem answering all questions. She will make your car buying an easy process!

Jamie Whittaker

Matt and the team at Acura are outstanding! Great customer service.

Tessie M Abugan

Good serviceThanks

E M

Kenny was a great help with my daughter buying her first car! Even came in on his day off for her. Fantastic service

Steve Fairie

Purchased 2 vehicles within 9 months. Great experience both times. They really make you feel like a valued customer. I would highly recommend this dealership to family and friends. Thank you Garrett for making my new car purchase such a great experience!

Adrian Ottorino

Bought a used car about a year ago from this dealership. Not even 12000kms later need a full new front brake assembly done. After being told they were virtually brand new. This place is just full of lies to get a car out the door. Take your hard earned money elsewhere, you deserve better.

Pauline MacLellan

My husband and I purchased a 2019 Acura MDX with Julia and we couldn't be happier. Julia was very professional and made the whole process pain free. She answered all our questions and was available for follow up inquiries. We were happy with the price as well as the trade in price on our 2009 Acura MDX. She even called the next day to see how I was enjoying my new car. I wouldn't hesitate recommending Julia!

Viet Vo

Brought car in for transmission change, got the run aroud for two and a half months finally got the car back the positive battery terminal cover is broken, multiple clips inside are broken, my right side blindspot sensor no longer works. There is a HUGE clunk and crushing noise when the wheel is turned all the way to the right. I gave that's guys a guy with transmissions problems received a car back with 10x more problems and the transmission is STILL not fixed. Kirsten is EXCEPTIONALLY rude, and uneducated in automotive and this is extremely evident by how upset she gets when you ask her any questions she doesn't know the answers to (which is all of them) they are disorganized, have zero communication,play childish games with the phones and treat thier general workplace as a high school environment. I have zero clue how Chris bolton, jenny or especially Kirsten have jobs .......these guys butchered my car and passed it off as it was either always like that or my fault after after only a week and a half of having the car back! Edit: Update upon inspection tonight, I have discovered the swaybar links was NOT connected and left hanging, been driving this car for two weeks with my two year old daughter in the back,second of all the car reeked of smoke the moment I stepped into it, it was the first thing I noticed. Third me and my wife both noticed the rim damage how dare you try to blame that on me? You guys didn't bother to do a walk around so we were both on the same page as to the condition of the rims otherwise it would have been obvious it wasn't caused by me, notice how my car has zero rim damage ? Also show me what/where I have signed? you guys passed me my keys when I got there and and told me to go find my car which took me 25 minutes because it was parked at the very very back I even had Kirsten beside me after parking the courtesy vehicle who said " I don't know maybe it's somewhere over there" I have pictures of proof of the work done by you guys and the floating sway bar links... I think the fact is and will remain, you guys treat people exceptionally poorly and disrespectfully the fact you support such behavior is amazing to me I'm sad to see where Acura has gone as they used to be my favorite car makers..... regardless I am an Acura customer, the fact you said "even though you're a first time customer" speaks immense volumes to everyone reading this and how your establishment see us as and how they will treat you regardless if you support the brand.

Neale Lyew

My first visit to this dealership and right away Julia greeted me and has made my experience stress free ! She answered all of my questions and even returned my calls promptly which made me feel very reassured . She was very professional and I am very happy with the whole experience. Overall I am very pleased with everyone at Acura of Hamilton !

Phoenix Eyewear

Best product and best customer service with Julia Lioris

Abbygael Grecia

Excellent service at this dealership. Sales Rep Matt has been very helpful with choosing a car that best suits what I’ve been looking for.

Ping Chung

Thank you Julia for directing me to the TLX and for being patient during my deliberation to enter into an agreement with you. You are thoughtful and attentive to my needs and concerns regarding the acquirement of a new vehicle. You take the time to understand the client and your professionalism is second to none.

Rachel Vandendool

Amazing dealership, excellent service and accommodating staff!

Rushan Udayakumar

My overall experience with Acura of Hamilton has been pleasant. My sales representative was Julia Lioris and she acted in a quick and timely manner. My experience was performed fully on line aside from picking up the vehicle and signing all the necessary documents at pick up. This is due to the fact that I live out of province. Julia was able to answer all questions I had about the vehicle and the details of our arrangement. Also another noteworthy individual; Emily Berry was able to help me with all of my concerns in regards to the financial aspect of the deal, she was quick to respond to emails and phone calls and made sure that communication was Clear and concise and that I understood everything that was to come. Despite being a first for me the online car shopping experience was made that much more better with the help of an excellent sales rep and assosciates.

priscilla scalzo jacome

We had a wonderful experience with Acura of Hamilton. Amy and Matt were a pleasure to deal with, their professionalism made things very easy and enjoyable. We would hands down recommend them to friends and family. Thanks again. Will be back!

Robert Belliveau

I just purchased my 4th Acura, but this was my first from Acura of Hamilton. My entire experience, from my initial inquiry to the delivery of my car, was excellent. Louis and his team operate a first-rate dealership!

Sam S

You're a stand up dealership donating $1000 to the family GoFundMe for the murder of Devan Selvey.

Nick Scozzaro

Great staff, management and sales experience. Def recommend.

Connor Griffin

Great service from all staff and I am happy with my vehicle. Malek was my sales consultant and was friendly, helpful, and honest. I would recommend him to anyone looking to buy a new vehicle.

Kelly Gomes

Julia was very helpful and made our trade in and new purchase very smoothly. She explained everything that previous dealers didn’t.

Jim DiLeo

I get my RDX serviced here regularly. Stephanie in service is very pleasant to deal with! She really helped me out at my last visit.

Alakoozi Faroz

Sales people are not honest with customers. They just want the deal done and don’t care what ever happen . Make sure to read and understand the contracts before signing. They said one thing and the contract says something else . I bought seven years warranty for my car when I purchased my MDX from them , but after four years brought it to fix something which was covered under warranty and found out that the warranty was expired and it was not for 7 years .

Ryan

We had a great experience at Hamilton Acura. We found there vehicle pricing fair compared to the market. Our salesman Malek was excellent, he was honest, polite an no pressure approach made it a pleasure to do business with. I highly recommend Malek if your looking for a new car. Thanks again Malek.

Rod

Not crowded and plenty of waiting space. Shuttle service has returned

Zachary

The best service , thank you for helping me

Howard Simmonds

My wife and I recently purchased an RDX from Acura of Hamilton and we were extremely happy with our experience! Everyone was very friendly from the moment we walked in the door. Louis welcomed us and introduced us to Matt who was very knowledgeable and made our experience very easy and enjoyable! Highly recommend Acura of Hamilton and their team!

SHWANA SCAPE

I normally don't tend to do reviews, but I feel I need to write one for Julia Lioris. I dealt with Julia on purchasing a pre owned RDX I must say what a PLEASURE she was to deal with. I recently went to another Acura dealership (not in Hamilton) and felt very uncomfortable with their pressure sales tactics Julia took her time and listened to what I was looking for and guided me into the vehicle I was looking for . I am so pleased with my RDX and Julia Lioris and Acura of Hamilton for listening to me with no pressure and getting me into the RDX I'VE ALWAYS WANTED!!! I will be recommending Julia Lioris and Acura of Hamilton to all my coworkers, friends , family :)

susan tom

We recently picked up our new RDX and couldn't be more pleased . Julia Lioris was our product specialist we are so happy with her, from the moment we walked in to the day we picked up our new vehicle she treated us like family! We love our new RDX and would hands down recommend Julia Lioris at Acura of Hamilton to anybody in the market looking for a vehicle!

Greg Stogiannis

If you're looking for a vehicle Acura of Hamilton must be one of your stops. The entire team at Acura Hamilton are amazing! They are friendly, knowledgable and honest. I had a small problem with my vehicle and they went above and beyond to help me most likely saving me hundreds of dollars. Thank you to all the staff at Acura. I can't wait to purchase my next vehicle from you guys. Keep up the great work!!!

Brian Duncan

Always excellent service as well as competent and friendly staff.

Novlett Lothian

Julie was my sales rep, and I must say she was amazing! Julie made the process simple and painless. Extremely patient and thorough. I would recommend anyone looking for a great vehicle, head over to Acura of Hamilton and ask for JULIE, you will not be disappointed!!!! Thanks again Julie

Patricia James

Excellent Service!!! I'm quite happy with the my purchase. Thanks Aileen and Julia for going above and beyond to get me into a car superfast. Much respect to the Team...another happy customer

Laura Slater

We regularly service our MDX at Acura of Hamilton. Anthony always waves when he sees me - and the service guys are friendly and helpful . We will be coming in to see you again Anthony. Time to switch out for a new one. Easy breezy transaction. Recommend for sure.

Candace Clooneu

The best service ever. I’ve had 3 cars so far bought and serviced from this dealership. EVERYONE is amazing and friendly and so helpful. They truly care about you. They’ve done a ton for me. Julia Lioris is always there for any of my concerns and helped me get into my new RDX which honestly , I’ve never been more in love with a car. Awesome! I’ll always be an Acura driver and ALWAYS use Hamilton Acura. Just love this place and my car!!!! Thank you !!!

M G

Thank you Julia for assisting me when purchasing my new vehicle. She was very informative, polite and reasonable. If you're looking for an Acura, I recommend speaking to her!!!

Daphne Rooney

Thank you Malek for the new ride! Outstanding customer service!

Thomas Grcevic

Overall, rapid communication from the saleswoman, poor service at the dealership and very overpriced vehicle not willing to negotiate. Looked at a used Subaru wrx. No snow tires, and the first day I went to see it there was a lot of snow on the road so I came back a week later. Car hadn't moved in a week it was still surrounded in snow, had to ask for a scraper and scrap the windows myself... Started nice but the gas light was on and the needle was as low as it could go. Not great for the engine to be sitting empty in - 10° weather for a week. Additionally the engine coolant could of used a top up as well as the wiper fluid. Used car manager claimed he knew the market price of the car but he didn't even know what a wrx Sti was. Wanted 27000 for a car that sold for 33 500 MSRP 4 years ago and was no longer under warranty. It was a solid car and I can appreciate the asking price as the wrx tends to have die hard fans who may pay the premium but if that's your target consumer at least read up more on the line of vehicles.

Joaquin Salazar

I highly recommend Acura Hamilton. The sales staff is very professional. Thanks you Julia for all your help.

Cathy Staruck

Bought my RDX from Julia at Acura and she was great to deal with. Professional, courteous and got right back to me during the process of purchasing. Love my new ride!!

An Aenti

Good experience so far. Malek was professional and applied no pressure during the car buying experience. Recommend Malek and the dealership. Ange.

Danny Tome

Great experience. Ask for Malek, he was the an awesome person to deal. No issues at all through the whole process.

Jacob

Dealership and service department doesn't even deserve one star. Paid over $200 to have them perform a safety test on my vehicle as it is now a 2009. I was told after paying over $200 that my car was not road worthy and needed about $4400 worth of work. I brought my vehicle to Acura on Brant and showed them all of the documentation I was provided with from Acura of Hamilton. Upset me very much when I found out that none of the things listed on the documents they gave me needed work and the only thing that my vehicle needed was a new rear licence plate light bulb. So disappointed. I felt ripped off and taken advantage of. That is no way to run an honest business by any means under any circumstances. Stay clear of Acura of Hamilton as they are scammers!

jeff stone

I just need to tell everyone that is in the market for a new car the superior customer service I just receive from my salesperson Julia was over the top. We had an issue and she followed up and followed up and we got the issue resolved She knows her business and she knows cars I would totally recommend her and this dealership without question. Thanks for the service and professionalism you delivered.

Neil Joosse

We have a slightly used Acura RDX that we are very pleased with. The first sales person was not ideal, but when we asked to speak to someone else, it all worked out fine. Many thanks for the fine vehicle at a reasonable price.

Al Stratford

As previous customers to this dealership, we have been pleased with both sales and service. Our saleslady Julia was very professional and helpful during this return visit, and MDX purchase. She quickly acted on, and resolved, an outstanding issue on a previous Acura purchase. We would not hesitate to recommend Julia and the dealership.

John Serafini

Just picked up my new RDX and loving it!!! Thanks Julia, Louis and the rest of the staff at Acura of Hamilton for your in depth knowledge and focus on customer service. Glad to be back in an ACURA!! John Serafini

Abdul Z

Excellent service. The staff is very polite, prompt and clear. I purchased my car from here and I continue to service it here as well. No complaints!

ankit n

We bought our new Acura RDX 2021 from Julia Lioris .She was able to help us right from the start with understanding our needs whether to buy or lease. Julia made the entire process smooth and easy. She was always available and walked us through it each step of the way all the way through to the one on one walk through of all the features and set up. I would highly recommend Julia and Acura of Hamilton for anyone looking to purchase a new vehicle.

Ed Jeige

Poor Service Overpriced, Unfriendly. Avoid!!!!

Vickie Ellis

Great customer service and very friendly staff. However we have only had our RDX for 3 weeks and we already have to replace the brakes, very disappointing.

John Aitken

I recently purchased a new RDX at Acura of Hamilton. The whole sales experience/process was great and surprisingly quick. Ken was extremely knowledgeable and answered all my questions. He was even more helpful after the purchase when I needed help on how to engage some of the options my new RDX had. Overall a great experience and would definitely recommend this dealership to anyone looking to buy a vehicle.

Jay Version01

I met Julia Lioris when my wife bought her RDX recently. I told her to give me a shout when the new TLX comes out and she called me the same day the delivery truck got to her dealership. Talk about speedy service! From start to end, Julia was on top of her game and I wouldn't have it any other way. The whole experience with her was just fantastic. Julia's my go-to for Acura and I recommend anyone shopping for a vehicle to visit, not just her, but the dealership as well. Everyone we interacted with at the dealership was there to help us, not pressure us into buying unlike some other dealerships we've visited. I can say with certainty that they've made my wife and I lifelong customers. Thanks Julia and to everyone else!

ryuuman123

Just bought a new car recently, everyone was very professional and engaging in what they do. Julia was a huge help with finally deciding on my new TLX. Would recommend other friends if they were looking for an Acura !

Katie N

Julia was amazing to work with! Very helpful. :)

Susan Koo

Our experience at Acura of Hamilton was top notch. Julia, our sales representative, provided exceptional service. She is very friendly, knowledgeable, and responsive. Adam, head of the parts department, was very helpful in our snowtire purchase. Both made the whole experience so easy and relaxing. Thank you very much!

Maria Silva

We love our new Acura. All of the staff were wonderful to deal with.

Joe Dang

Recently did a trade in for a newer model. Julia was very professional and easy to negotiate with. She was respectful of my time and did not push/harass me like most car salesperson. I would recommend her to friends and family!

Brent Warriner

Good selection of new and used Acura vehicles. Friendly, helpful and knowledgeable sales and service staff. Community-minded. I have never left unhappy after purchasing an Acura vehicle or getting my Honda and Acura vehicles serviced. That's truly saying something after more than a decade of positive, mutually beneficial dealings.

Jasper D

Julia Lioris was an absolute delight to work with. She sold us our new car and we treasure it! She was so polite and friendly, she answered all of our questions! Thank you for everything! We will definitely be using Hamilton Acura's services again, and hope to see Julia again in the future! Five stars!!!

Miles Baldassi

Julia was great to deal with and at different points in the 4 visits I made prior to purchasing I interacted with 3 other members of the Acura Hamilto team who were also helpful and knowledgeable. Last star is one I can't speak to yet that is for the service department, I will update after my first service.

Dmitriy Vassilyev

Great service and prices! We bought a used MDX Elite. Julia was very helpful and arranged everything we needed. The car was very clean and they even did some touchup work to make car look like new. I would strongly recommend Julia and Acura of Hamilton.

Lisa Gambale

Acura Hamilton Upper James was fantastic ! They do not pressure you at all , very patient! Thank you Malek for answering my questions and being very flexible with us in terms of scheduling !

Chris K

Big Thanks to Julia for all her assistance choosing my car . Love the Acura TLX A Spec Elite . Julia is a great person to have on your team Go Team Acura Hamilton Upper James ,???? A+++++

Yasorti Alsayes

You have to deal with Julia Lioris shes the best person to deal with !!! Im so thrilled thank Julia Liotis

Gregory Smits

Just had my Acura serviced and they did a great job. Excellent customer service!!

Nathan Oton

I just picked up a 2012 Acura TSX from a dealer in Ajax Ontario a few weeks ago. I needed some adjustments made to the car ie: doors all opening at the same time, key fob needed a new battery, air bag recall etc. I dealt with Christine in customer service she was great. She called me back when she said she would and she kept me informed as to the status of each point I had on my list. It's really hard to get good customer service these days so it was really nice to get great service. I called her back and thanked her for her attention to detail. Thank you Christine.

Steve Anderson

Service team did a great job fixing my tire issue, thanks so much, really appreciate it.

perry furlotte

Julia Lioris took the time to set my new Acura Rdx with all my favorite things. Julia , Elvis says Thank you thank you very much .

D L

Finally got my RDX after 2 years of looking for an SUV. Julia and Aj were awesome. Had some hiccups but they made sure everything was resolved!!! IM SO EXCITED ???? LOVE my ASPEC will definitely recommend JULIA.

P. N

Took my car in for an air bag motor recall. In the process they scratched my car on the bumper. They said they would take care of it. Tried calling multiple times and they keep saying the service manager is looking into it. This was almost 3 weeks ago! Needless to say I’m not happy! Update... Since this review I was contacted immediately by Louis the Dealer Principal and the problem was resolved within a couple of days. He was very accommodating and they did a good job repairing the scratch. I would give the review 5 out of 5 but I feel this shouldn't have gone this far to begin with, however overall I am satisfied. Thank you.

Hayden Malcolm

I bought a car here last week. Julia was my saleswoman and she was amazing. She was so nice and so helpful and not pushy at all. This was honestly the best experience I’ve had buying a car. If you’re looking for an Acura, go to Acura of Hamilton and ask for Julia, I promise you that you won’t be disappointed.

Tania DeSouza

By far the best experience getting a second vehicle. Julie the sales consultant is not only knowledgeable, but a fantastic person who makes you feel very comfortable from start to finish. Love seeing women in this field of work. Also, the Finance Manager is fabulous, she’s great at explaining step by step on any upgrades! Best decision coming to this dealer ship in Hamilton. You won’t be disappointed.

mike d

I recently picked up my new MDX Aspec I couldn't be more happier I dealt with Julia Lioris, out standing service my wife and I had purchased 2 vehicles from Julia with in the past 2 months! I have referred plenty of people to Julia and Acura of Hamilton for their great hospitality and customer service. I'm sure.... the previous comment must have Julia confused with another dealership.

Jonathan Stewart

I would like to share how professional Acura of Hamilton has been with my vehicle purchase during this times! They took the time to fully understand my needs and were very informative in answering my questions. I highly recommend Acura of Hamilton to anyone who is looking for an easy and seamless vehicle purchase! Very classy staff! 10/10

Sharon Almas

We recently purchased an MDX, love it. Thank you Ken for your help with our search and purchase.

Ryan Campbell

Always walking out of this place unhappy. Waited over an hour for a shuttle that they said was only going to Ancaster. Had to get up and ask for an update after an hour because no update on the arrival time of the shuttle was given. Not going to return.

Sue Burgio

I want to thank Joe he was very helpful and very pleasant and knowledgeable Mustafa took the time to explain what are problem we were having these services guys were very good at there job recommend them highly

Kevin

I highly recommend this dealer as I had great purchases experience in this Hamilton location. last month I brought pre-owned RDX and one of the salesperson Malek made my purchase very present and smooth. He is frequently and knowledgeable.

Ratnam Nogo

Had a very easy and professional experience dealing with Matt. The whole team at Acura of Hamilton is great to work with!

Slavica B

I just wanted to say that my experience at Acura of Hamilton was amazing. Staff is very friendly, and helpful. The service was very professional and i felt very comfortable. Great job Team Acura of Hamilton

J.M. Lister

Truthfully, I was in the market for either a Mazda or Honda SUV until I began to notice the number of Acura RDX’s on my commute. As a VW and Volvo driver, I made a call to Acura of Hamilton for some details about the make, model and the availability of pre-owned RDX’s. I was then connected with Julia Lioris. Thankfully, she encouraged me to come in and test drive a 2012 RDX that had just arrived on trade. Without pressure she guided me through the car’s features and ultimately allowed me to test drive the car solo. Eventually, a purchase ensued. I love the car as well as the fact Julia was involved in the very positive and professional transaction. Thanks Julia!

Jen R

Julie and Sam were able to give his a great price for our trade in as well as our brand new RDX which we just LOVE!! Thank you again for your excellent service!

MaryAnne and Jack Van den Hengel

We just picked up our Acura RDX today from Julia at Hamilton Acura and are so happy with our experience with Julia and the dealership. Julia was knowledgeable , friendly and professional and the whole process and customer service with the team was seamless. We will certainly be recommending Julia and this dealership to our friends and family as well as anyone who is looking for a new or used Acura.

Brenda Pimentel

My husband and I bought an acura rdx from Julia Lioris. She was absolutely amazing. She knows and understands customer service and is always willing to answer and go the extra mile to ensure that we are happy I highly recommend going to see her for an future vehicle purchases. Thank you Julia! ????

Jamie Le

Great service when purchasing car.

tyson anderson

Excellent service and the staff are great. Glad to of been taken care of by Paul Burdon himself.

Mike Konstantinou

Recently purchased an RDX Aspec. I couldn't be happier with the purchase. The vehicle is amazing and dealing with Julia and Louis was fantastic. Both are very friendly and knowledgeable. True professionals. I definitely would recommend Acura of Hamilton

Jim Bartkiw

We had a great experience buying a car recently from Paul Burdon Paul was incredibly helpful and friendly. Paul was awesome at communicating through phone calls and texts. We found the dealership to be very accomodating and fair on prices. We will definitely recommend Acura of Hamilton. Thanks Paul for an awesome stress free experience!

Simo L.

This experience of buying a vehicle from Acura of Hamilton was so quick and easy I'm left wondering what went wrong. It started with one simple phone call which was received by the sales person "Malek". I'm one of those annoying people who want to know everything without actually investigating for themselves. No problem for Malek though. Whatever I requested information on, i.e. condition of tires, paint, interior, service records, etc. Malek ran out, investigated, then called me back with his findings. The transparency of this dealership and it's staff is something unseen. Everything I was told, was true. Well 2 days later that same vehicle was registered, certified, cleaned and sitting in my driveway. Thank You Malek, and Thanks to the rest of the staff at Acura of Hamilton for making this such a quick, easy and stress-free experience!

Timothy K

My wife and I recently purchased two new vehicles from Acura of Hamilton. I’ve purchased more than 70 vehicles and this dealership is one of the best I’ve ever dealt with. Our salesperson, Julia, went above and beyond to meet our needs. She made sure to provide an exceptionally smooth purchase experience from start to finish! Staff and management went above and beyond to accommodate our trades and offer the best deals possible on our new vehicles. We are very happy with our new Acura’s and the superb service we received. I highly recommend Acura of Hamilton to anyone in the market for a new or used vehicle!

Sebastian J

Outstanding service and they did not push me to spend on any extras. I much preferred them over the Burlington location and I felt like a valued customer.

Margaret Flores

Disrespectful and they steal your money. They have not fixed one problem yet. They just change whatever what they think is "wrong" then they fix it then charge without telling us! Will never go there unless we have no choice!

Jackie Rogers

No pressure and everyone was so friendly. Julia and Amy were awesome!

Janna Kondo

Thank you Acura Hamilton for your fantastic service !

Kyle Macyszyn

My recent purchase of an Acura TLX was handled very well. I dealt with both, Julia and Anthony and they were very friendly, welcoming and honest. I look forward to dealing with Acura of Hamilton in the future! Thanks

HRW AUTOMOTIVE

Great Dealership. Treated very well.

Les Bannister

Julia ,for the second time ,has helped us with the purchase of a new MDX. She is an excellent sales person who is engaging, enthusiastic and knowledgeable about her product.Our experience with this dealership has been excellent.

Evan G

I think one star its too much for them ,they fix my ac on jun 2017 and used the ac one summer and a half and went back aging this summer and they diagnose the car with the same problem they did fix last time ,i tried to call the manger and send him an email but no respond .

Evgueni Ravkine

We have purchased 2021 RDX about a month ago. Julia was helping us in the process. She is knowledgeable ,very friendly and awesome person .We will definitely recommend our friends her friendly service. Thank you Julia Well done. Be safe

Tommy T (Konjoh)

Great dealership, amazing staff, clean and the team provided a great atmosphere. Looks like a great place to work as well.

Nicole Almeida

great expirience here, Julia is very outgoing & helped me out right away great service, very professional

Daniel Zhao

Nice seller good attitude get things done fast 5 stars seller

Nadia Bozzelli

Julia has made buying a vehicle the most enjoyable, stress free experience for my husband and I! Julia was so down to earth, honest and knowledgable. She has turned my bitter past experience with a previous dealership completely around! I recommend everyone to go see her when looking for a vehicle. She will take care of you and has your best interest in mind. Thank you Julia and the team at Acura Hamilton!

Kyle Christiansen

Great experience delivered by Paul at Acura of Hamilton! If you appreciate dealing with a sales professional who is courteous of your needs, go see Paul. Very impressed with his ability to understand what was important to me. The ability to have the car ready same day was greatly appreciated. A follow up call a few days later to ensure I was satisfied was a nice finishing touch. Job well done! Thanks.

Steve Liddycoat

Julia was very helpful with our purchase of a pre-owned Honda Civic Hatchback that they had received as a trade-in. The transaction went smoothly. I wish all dealerships were as professional and relaxed as Acura of Hamilton.

Kevin Keen

In a word ‘outstanding’!! This is our second purchase from Acura of Hamilton and this dealership is 5 stars! If you are looking for exceptional customer service and care, this is the dealership to visit. Julia, our consultant from the beginning was professional, extremely knowledgeable and over all fantastic! Additionally, Louis the General Manager, with his attention to detail and Aileen the Business Manager complemented and completed the great experience we received. Excellent customer care environment!

Luci Rodic

Would give 10 out of 5 stars if I could! I worked with Brendan and he was extremely helpful with exceptional customer service! The sales manager Sam and finance manager Jaclyn were also very helpful throughout the whole process of purchasing my vehicle. I’ve been to quite a few dealers and Acura prides themselves on customer service and my experience 110% stands true to that. If you’re looking for a great vehicle I would highly recommend reaching out to Brendan!

jordan rodney

My wife and I bought 2 new cars thanks to julia she made us feel good with purchasing our vehicles she broke down everything so it made perfect sense we love our cars thank u again julia????

Lisa Ann

We recently bought a new vehicle here. From our salesperson Julia and the other staff, Matt and Anthony who stayed late so we could test drive on day 1 who always waved, said hello, let us test drive 2 more times and answered A LOT of questions for us we are pleased with our experience so far. We came from having a very, very negative car experience with the car we were replacing so we were extremely concerned and nervous and our vehicle purchased was one of the more expensive options so we were over cautious and double checked all the details. Our only negatives/concerns with our purchase were few and quite minor and all were resolved by Amy (business manager) and Anthony (sales manager) so that is the reason for five stars and not four. There is a lot of computer info and settings to take in upon delivery and our salesperson set up all the basics for us. With some trial and error we figured out how to fine tune our settings (with a little phone help from Frank in service) and are enjoying our vehicle very much. We look forward to continuing a good relationship with Acura of Hamilton!

A K

My Acura tlx 2016 had issues as it was turning off and on by itself.. brought it in for a repair and sure they fixed it (3 stars)but -2 stars for the lack of caring for the customer because my car was returned dirty! The outside was disgusting and dirty (far more than when I brought it in). Not asking for a car wash but they could have the customer appreciation in mind and gave the car back in an appropriate manner. Not happy at all..

Adam Smith (Appok)

Fantastic customer service, they always go above and beyond for you. Always a pleasure to deal business with Acura Of Hamilton. Special thanks to Louis, Matt and Aileen for putting me into a new 2019 ILX A-Spec, really beautiful car!

Nicole Wilson

Matt was excellent looking after me!

Arbab Amjad

I recently bought a 2013 Acura ILX from this dealarship. Julia, the sales rep, was very professional and accomodating. The information given was accurate and every effort was made to accommodate my requests. The financial department rep was also very helpful and even answered my inquiries on Sunday.

Eric Fisher

Friendly and helful staff that truly care for their customers. It was a great experience purchasing my vehicle there.

Monika Lobo

I was blown away by the absolutely exceptional service from our sales consultant Julia Lioris and the entire team at Acura Hamilton!!!!! We’ve bought and traded more then 7 vehicles (for our sons & my husbands love of always having a summer beast in the garage ) not to mention his love of bikes (3 right now ....his Ducati being his newest addition to the family lol) ........and with all the dealerships we’ve dealt with ......no one made us feel like they valued our business or appreciated our enthusiasm for vehicles like the entire team at Acura Hamilton!!! The fact that Lou the owner actually takes the interest in customers and appreciates another car enthusiast (instead of being this illusive “bad cop” behind a wall somewhere) that the sales reps have to always grovel with on our behalf really speaks volumes!!!! We will only deal with Julia and Acura Hamilton for all our future vehicle adventures!!!!!

Rochelle Burrows

I was in the market for a bigger vehicle being that I have a baby under the age of 1 I was looking for something more practical for my family and more importantly safer for my daughter ... I had no idea what I was searching for when I first went to Acura .. Amy helped me find tons of options and variety with her help & patience I was able to find my dream car in one visit with her extensive knowledge and experience !! My experience in purchasing my new car from Acura was nothing short of incredible the entire team was extremely helpful .. I now love my new car and above any thing else i now have the piece of my my precious cargo is safe & i didn't have to sacrifice style !

Tina Carubba

Julia was extremely helpful and pleasant. She made our experience quick, easy and stress free.

Alicia Wilson

Acura Hamilton made buying a new car such an easy and enjoyable process. I would use them again in an instant.

Simran Kaur Gill

awesome service, got a pretty good deal.. Julia made sure we are happy .. she is the best!! Thanks to Acura of Hamilton for giving us our dream car..

Kunal Kanani

I have bought 4 cars from Acura of Hamilton. The staff are wonderful, from the receptionist, to sales staff to the service department. Every experience I have had has been very positive, and the staff seem to really value the client, whether they end up purchasing a car or not. I highly recommend this dealership!

Michelle Stockwell

We have had a long relationship with Acura of Hamilton and had always been very impressed by the sales and service departments. We picked up our new cars this week a TLX and an RDX ( our 3rd for both). We had a really great experience with Julia Lioris and she deserves the five star rating. She went out of her way to make sure the process went smoothly and we were very pleased with all the small details she and her team took care of for us. We were impressed as well with Aileen Cunningham with her expertise and professionalism. Over the years we have had a strong relationship with the service department and trust Frank that our cars are well serviced and safe for our travels. From Julia to Aileen and Frank our experience has been outstanding! Thanks to Acura of Hamilton. Michelle Stockwell and Paul Links

wind river

Brought my 2015 Acura MDX Elite in for a squeak in the back seat. More than two months later, no back seat, no parts available to fix it. I have been driving a rental. Thought they would still have a parts inventory for a 3 year old car. It is now one month since I posted this review. Still no back seat. Still no parts. Still no end in sight. Acura Canada says they are not responsible but appear to be trying to escalate. I have been calling them weekly. Acura Hamilton says they are not responsible but appear to be trying to escalate . They say the issue is the parts supplier. But nobody seems to be able to effectively follow up and put some urgency on the parts supplier to solve this issue. Checked my records and I brought my car in on May 29 for this squeak so it is actually 5 months. Now driving another courtesy car so they have been good that way.

Jeannine Peterson

Paul has truly made my experience buying a vehicle at Acura very enjoyable. Professional and friendly I will share this experience with both friends and family. Thank your Mr Bourdon.

Ramil Tejada

thank you very much to julia and jacklyn and team acura very helpful and nice people..more power.

David Pruner

I met a salesman whose name is Ken Klapcic at acura of hamilton. I told him right off the bat, I was not really interested in buying a car at this time (1/18/18),especially not a new one. There was no pressure on his part,because I told him I am going to be a hard sale if I was going to buy anything at all. I was looking to purchase around May of this year and essentially I was looking at different dealerships to inquire to get catalogues pertaining to the car I had in mind. I asked him if there was any used acura tlx,s avaiable and he came up with with a car (2018 tlx elite) with VERY low mileage on it. I brought my wife to have a look at and it was luv at first site. We ended up purchasing it and for the most part we have been VERY happy with it. Ken has since seen my face on numerous occaisions (l0l) to figure all the intense technology which is in that car. All in all I,m impressed with his help and he said if I have any problems,to drop buy and he would help me out. He and with the help of Aileen Cunningham have a been a great help to make this happen. So Ken if the rating is out of five you deserve a five .

Andrea Lombardo

Makes Dabbouseh was very helpful and informative! He made my car buying experience very enjoyable.

Aliana Weavers

Always have the best experience with Matt!! I will never visit another dealership or salesman, he is just the best. Just leased a 2020 ILX and was so impressed. They always treat me and my family with the utmost respect and truly obviously care about their customers happiness. Special thanks to Aileen and Louis who also helped me get into my new car. ❤️

Emily Bates

Julia took the time with us, and really listened to what we wanted and the price we were comfortable with. We LOVE our new RDX!!! Everyone at Acura Hamilton were amazing! Highly Recommend!!

Oksana Pater

Outstanding service with Malek Dabbouseh!!!!Thank you!!!!

Beth B

Fantastic customer service, staff is so kind and really care about you and your car. I will alway come back to service my car at Acura of Hamilton. Keep up the great work!

John L

Great experience with the dealership and staff. Julia Lioris was our Sales Representative for the purchase of our Grand Cherokee SRT which we are thrilled with. The staff were engaging and made the purchasing process fun. Thank you Julia - you are our 'go to' Representative for all future car purchased! Great work.

Jared Drepaul

Small but good service