Reviews of ROSE CITY CHRYSLER DODGE JEEP LIMITED (Rent Cars)

Stephen Tiffney (sgtspeed)

Had my car taken in for scheduled service. The free valet service of picking up my car and bringing it back was a very unexpected surprise and very welcome one at that. They did a thorough check of the car, found some things that I wouldn't have and resolved them as well as performed all of the service I was expecting to be done. The final price was a lot higher that I was hoping for but I understand the price and cost that new tires bring to the mix. Overall very satisfied.

Ashton Wittmaier

On our 2nd vehicle with Rose City Chrysler, always a great experience. Keiran takes the time to ask the right questions and helped us find the perfect Van to replace our car. If your looking for an easygoing car buying experience. Look up Keiran. You won't regret it!

Tenzin Namdhak

Place is clean and following the covid 19 protocol. Staffs are polite and hospital. Most importantly they are reasonable in pricing. Cheers!!!

Wayne Rae

I own 3 jeeps and I'm completely satisfied with the service I receive from Rose City Chrysler. Chris Turko in service and his manager Mike Damiano always go the extra mile 4 our jeep family. Even the the general manager Nick Sabastein takes the time to ask me if I'm satisfied with his crew. I wouldn't take my jeeps anywhere else for warranty or service repairs ! Thanks Rose City Chrysler ????????

Chris Pinder

Kevin (Bubba) in my opinion went above and beyond to assist me with purchasing a used vehicle. From the test drive to actually delivering the vehicle to the garage of my choice to have it saftied was the most pleasant and easy experience I have had in a long time. Thank you Bubba and thank you Rose City Dodge!!!!!!

David Rudnick

An amazing experience right from helping me locate my car to arranging test and pick up dates and taking the time to show me everything on pick-up day. Thank you so much! Highly recommended!

Brenda Irvine (BelieveLoveDream)

Dealt with a new salesperson Kurtis Trotter and he did very well with his business dealings with me! Took a vehicle for a test drive on a Tues., and took possession on the Friday same week! Love my new 2017 Dodge Journey and how I was taken care of and will be with a few minor items to take care of! I would recommend for sure! thank you!

John Rykart

Service was great. Rose City has always treated me well. Got an Oil Change, Fuel Filter and Recall done. Staff is always friendly and even had a coupon sent to me while I was waiting to save $15 off my service.

Max Power

I’ve only dealt in the sales side, and dealt with Keiran...great guy. Really goes above and beyond out of his way to help. I’ve recommended him to a few others who were also happy with his casual but professional personality. Great honest guy that clearly loves cars and turned that into a career. Ask for him when you go.

Jeff Hockings

Had to get my rear window lift supports changed and Rose City accommodated my needs. Thank you Rose City!

Steve Kolnicky

Good work. Time for any question you have. You arrive on time, your vehicle gets serviced on time. No hassle. Free coffee and television in lounge area along with good assortment of magazines to browse through. Oh...a clean washroom as well. Good experience all around.

Wayne Slater

Outstanding sales and delivery experience. Honesty, no sales gimmicks, and a desire to put the customer first was the approach I experienced. I would not hesitate to recommend this dealer. 5 stars

Saul “Melatinoking” Maradiaga

We are very happy with the purchase of our new hyundai tuscon (preferred edition). The staff was exceptional, everyone was very polite, and easy to work with. I'm thankful for the patience showed by our salesman. Answered all of our questions, asked what we were looking for to best suit our needs. Not once did we feel pressured, we will be making future purchases from that location. Thank you once again. Our family is very happy.

Joe Talarico

Just want to say I truly loved the service and customer care I got from Rose City Chrysler Dodge Jeep. My salesman Craig Roberston was great to deal with. He was very accommodating by making sure I got the car I wanted. He came in on his day off and assisted in getting me to the dealership to finalize the deal. Julie was also great to deal with and she was great at explaining all the details to me. They made sure I was taken care of and happy with my purchase. I looked throughout the region going as far as Burlington and ended up here. So happy I did. Thanks for everything I love my Jeep. I would definitely recommend them for your next vehichle purchase. I just wanted to update my review. I got some excellent advice from Rose City Jeep. Mike in service was absolutely great to deal with. He and the service staff explained to me what the issue may be but also listened to my concerns. They treated me very fairly and with respect. The vehicle work was completed earlier than I had expected and they shuttled me from Welland to Niagara Falls. There is a reason I went to Rose City Jeep and it was because they are truly professionals. I trusted them with my Jeep and glad that I did. Special thanks to Mike in the service department for working with me… it’s greatly appreciated.

Zappywaif

When we made our booking staff said they could service our dodge van . After taking the day and effort to make the booking time staff said they did not have the equipment to work on our model once we got there. I left a message with the service department hoping for a follow up and no return call. I won’t go back.

Geoff George

Love buying my Ram Trucks from Mark Matthews. Such a straight shooter and fun to do business with!!

Bhupinder Singh Kahlon

I always Get my service from niagarafalls for my chrsler 300s but this Time I choosed wellend because i had to put all new brakes they gave me earliest date and better price . And service receptionist Chris was so nice he Gave me all info what need to be done on my Car and gave me Coupans which made it cheaper . After getting brakes done and oil change now mileage on my car is so much better and drives smoothly ????

mandy kamendy

So happy, grateful and excited to enjoy our new Trailhawk! Amazing service, staff and possibilities at Rose City Chrysler. Anees was amazing and Julie is definitely one of a kind. She will move mountains for you! Thank You!!

Jordan Skaling

Incredibly transparent in their interactions, prices, contracts, and company outlook with a quality used car sales approach. Kevin & Julie were very friendly, and made great effort to ensure I got the best deal possible; while going above what I would have expected to accommodate my busy schedule. Thanks again.

George B

Well they definitely where following covid rules. We're helpful an did a nice job doing my service an even washed my truck.

Giselle Giselle

Kierran is very helpful and accommodating. Answered all our concerns and inquiries. Thumbs up for this guy. And for all the staff working here.

Chris Mckenney

Recently purchased a 2020 dodge durango GT from Rose City Chrysler. I dealt with Mark Matthews and he was very attentive, helpful and an overall great person to deal with. I live in the Ottawa area and drove to Welland to pick up the vehicle and bring it back in a day. Mark arranged for everything to be set, including trading in my past vehicle, safety and licensing. I am a very particular person and had a concern about the vehicle when I was there, Mark and the team at Rose City definitely came through and looked after what I wanted without a second thought. If you are in the Niagara region or even further away, I would recommend Mark Matthews to anyone looking to buy a vehicle.

Kristina Clarkson

When we went we did business with Annes when I was here, he was very pushy and didn't say much about the cars he seemed angry or annoyed when we talked. When we didn't get a car he proceeded to spam our phone calling 3 times in just one day with no answer he kept calling we called back maybe 3 times then yesterday he left a voicemail where he offered a deal, naturally we were curious so we called back this morning and the deal was If we refer him to people wanting cars and he pays $100 to us for the sale. Pretty desperate If you ask me. He can't do his job so he is willing to pay for someone to do it for him. This is pathetic business If you ask me. And If you are desperate for money or desperate to have your phone hit up all the time this is the place for you.

Ashin Choliya

The shopping experience was certainly much better that I have experienced elsewhere. Matt was really helpful and courteous. Looking forward to a long term relationship which is usually governed by the service experience later. Will update my review later.

Alec Tough

Chris is always friendly and makes sure that all work being done is explained fully. If you need work done on your Ram/Chrysler vehicle don't hesitate to bring it here.

Rodney Wolfendale

I like these guys. Had my last Jeep serviced here and got a good trade in for my new jeep. Great service dept. Thanks Chris Ross for all your help. I am back again in 2021 to trade my 2018 Cherokee for a new Grand Cherokee. Thanks to great incentives and a great trade in I was able to get the Jeep I always wanted. I know this place for honest sales personell and first class service. Thank you Kevin Salinger and Julie Sebastian for your professional and friendly service. Highly recommend this place. Rod Wolfendale.

Shawn Witte

Was tricked into buying a gold warranty so we could “get the loan”. Go to Grimsby. They don’t push stuff on you.

BRIAN WAUGH

Service department and management staff are on point. Highly recommend for all of your Chrysler / Dodge situations. Thank you Nick and your entire team.

Christopher Humes

Looked online, actual vehicle was ready for a test drive the next day. Fell in love during test drive and bought same day. Fantastic, knowledgeable and friendly, Anees and Julie are the best!

Ron Sayles

Service advisor was rude and kept me waiting when my vehicle was done, the paperwork was completed and beside him on the counter.

Dennis Z

Polite and courteous staff. Repairs to my vehicle were done quickly and very reasonably priced. I would definitely continue to have my car serviced at this dealership.

Crystal Di Mario

Always great interactions with all of the staff!! Friendly, polite, informative and helpful!

Brian Strawn

Great service!! Chris always on top of things never left in the dark.

Troy McCoy

Excellent service department. I highly recommend them for servicing your Dodge/Chrysler vehicle.

Don Smylski

Very pleased with the work that was done. Chris was very helpful and an all round great guy to deal with. Although dealers tend to be more $$$$ than most repair shops, I feel it is money well spent to get the expertise and proper equipment to diagnose and repair my vehicle.

Linda

I purchased a 2018 Jeep with the gold bumper to bumper 5 yr warranty package. I only have 40,000 kms on it to date. When I went in for one of my first tire roatation/oil changes they FORGOT to tighten the lug nuts!! Then my key fobs start acting up which ARE covered in my warranty. Well Chris Ross tried to charge me 360 each for them! Not to mention, in the middle of our conversation about the key fobs, he gets a personal call and walks away so I had to repeat everything to the next person who again tried to tell me my key fobs were not covered. I did end up getting it covered and Kieran from the sales department actually confirmed to me that they are definitely covered but still never called me back like he said he would to address my concerns. Anna from the front office also has yet to email or call me back from last Saturday....thanks again for making your customers feel like an inconvenience!!!

Candice Hefer

Chris is a really friendly and helpful person. Great experience.

Bill Clement

The service guys are top notch. Informative, knowledgeable and experienced. Wouldn't bring my truck to anyone else for service.

Tom Chopin

Great experience working with the team on purchasing my new truck! They made it easy from start to finish and took care of all the little details like notifying the insurance company with the new information. Highly recommend

Jamie Huggins

07 libert had problems for 2 months brought it to a different shop that didn't help. Took it to them and after much searching they found and fixed my jeep. My mechanic named Chris was amazing. He kept us up to date on everything and explained it all as he went. In the end it was less expensive then the first quote and everything is fixed. I will never bring my jeep anywhere but here. The treated me wonderfully and I am 100% pleased with the outcome.

Paula Vachon

Excellent customer service! Very knowledgeable and efficient. Took my vehicle in for a scheduled oil change and they were on time and very pleasant.

Ashley Greer

Poor service. Spent an entire day waiting for an oil change, extra work performed without any contact, lack of communication between staff. Forgot to inform shuttle driver that we needed to be picked up. No apologies given when concerns and frustrations brought up. No emails or phone calls to either manager returned at any point. Will make the 30 minute drive to Grimsby to have work done.

Wayne Spiegelberg

Excellent service, fair price and Covid safe. Chris was very courteous and helpful. Having done the same job as Chris I would give him a 5 Star rating too.

Crystal C

Thank you for having amazing customer service, for going above and beyond and helping us fix our warranty issue, as well as providing us with information. Our vans warranty issue was identified, replaced, and they didn't talk me into unnecessary extra work just to make more $$ They made me feel like my time and business there was valued, compared with another dodge dealership that left me with a bad experience. Chris Ross was a great help and answered questions I had and the work was done in a timely manner. I'd highly recommend taking your car to be serviced here anytime! :)

autumnskye

Amazing???? My husband and I bought our first ever new car straight from the dealership. So, this was our first experience! We LUCKED out and got Kevin (bubba) as our sales guy and he was hands down probably one of the coolest guys I've ever met. Even just stepping into the showroom everyone there was so welcoming, and it was just a good vibe all around. We also got the pleasure of dealing with Ana & Julia, and they were both so informative, and amazing as well. I would highly recommend Rose City to everyone. Honestly, you will not be disappointed, they've got a great team over there! Thanks so so much to everyone that works there for being so welcoming, but especially thank you to Kevin, for being the bomb and hooking us up with the coolest ride ever! We are HAPPY HAPPY customers, smiles all around, and I think I found my forever dealership!

ALI RAGZ

A well deserved big 5 stars for new sales rep: Anees Khan! This young man was very knowledgeable and honest with the numbers. We traded our old vehicle for a new Dodge Durango at this Dealership and couldn't have been happier. We are proud owners of the Dodge Family and have 5 American Muscles in our home. We will continue to deal with Rosecity dealrship in the future! Also a huge shoutout to Service/Maintenance staff (BOTH Chris's lol) who are always fast and professional.

Delinda Brenzil

Excellent Service as always with Chris, Chris and Mike at Rose City Chrysler Welland. The technicians always take great care of our Dodge Truck needs. Authenticity and transparency is truly appreciated in guiding our family in making informed decisions about vehicle maintenance.

kilish

What an awsome experience at Rose City Chrysler! I have purchased plenty of vehicles over the years, I did my homework, and I was anticipating a grind like it ALWAYS IS. I had been looking for about a week. I was all over the place - Hamilton, Burlington, Grimsby, St, Catharines... I looked at plenty of vehicles and I had things narrowed down to 3. AND then I came accross Craig Robertson @ Rose City Chrysler in Welland - THE FIRST PROFESSIONAL I MET! Rose City had exactly the truck I wanted, I got a good demonstration of features, I drove it and told Craig I'd be back the next day with my trade, I also told him what my budget was - it was definately stretch on the truck I had selected, but nothing ventured nothing gained. Just as I expected Craig was ready with the numbers and although it was a tad higher than my "budget," I know A GOOD DEAL WHEN I SEE ONE! And it was truly that easy. I cannot remember when I had a better experiece buying a vehicle. Lucy Carpenter in the business office was great - she was professional - took the time to understand my needs and made the business side of things A LOT OF FUN. Lucy got our paperwork in order, licencing etc., and scheduled delivery so I could have the truck for the weekend. I arrived 15 minutes early - everything was in order, the paperwork, plates - SPOTLESS INSIDE AND OUT AND GAS IN THE TANK! Absolutey awesome experience! I WOULD RECCOMEND THIS DEALERSHIP IN A HEARTBEAT... the staff I encountered complimented the whole experience. If you live anywhere from Niagara Falls, Burlington or Hamilton and you are looking to purchase a car or truck - you owe this experienve to yourself! Drop by this store - YOU WILL NOT BE DISAPPOINTED!

Mary Watchorn

Don't know much about Rubicon wrangler. Tried to tell me things that came standard on my Jeep were add on.

John Peter Richard

Bought my Ram 1500 at rose city. The sales people where fantastic. Not pushy or aggressive Very helpful. Thank you .. Highly recommend Rose city .

Yvonne Lines

Matt made the whole process really easy for me. He is very knowledgeable and took the time to walk me through my new Jeep to make sure I can use it in all the ways I want. I was well taken care of and would recommend Matt and this dealership for its customer service.

James Baldwin

I had a wonderful experience buying a used car from this dealership! The model I was looking for happened to be in their used inventory, and once I reached out to them the communication was amazing. My test drive visit was great, and my sales guy Kevin was very honest and upfront about the features of the car. When I went in for the financial meeting and check-in, Lucy was incredibly helpful and guided me through all of my options. Then, for the pickup, the car was ready to go when I arrived and the paperwork was ready and all lined up for me to go. The car transfer was fast and easy, and the entire experience was very professional, but still friendly and warm. If you need a Chrysler, or they have a used car on the lot you're interested in, I'm sure they willl absolutely take care of you!

Danny Di Lorenzo

Great costumer service, Matt was a very informative and knowledgeable salesperson. Answered all questions to my satisfaction. Would definitely recommend this dealership to anyone!

Shawn

God value and nice professional people to work with and get a deal done for a new vehicle. A little disappointed that my truck went in for service and came back with the check engine light on, but I feel like it'll get sorted out.

Nicole Jones

Very disappointed in the service department. Brought my Journey in last week. I knew there was a problem but not to the extent they said. However when I brought it in Sunday night there was no service light on nor was there any shaking. I refused the work dur to the outrageous quoted price, so when I picked it up I drove it home and it had a major shaking and the engine light came on. Also I was charged 144.00 just for it to be looked at, I just bought the car 2 years ago no mention if any warranty was still available. Unfortunately due to this I will never purchase a car at Rose City again and I may even question purchasing a Chrysler Dodge product again.

Dave Teeter

Rose City Chrysler is fair and friendly every time my van needs attention!

elysa bafaro

Amazingly helpful staff, and all around super friendly when I need a new car I'll definitely be going back.

Terry S

Terrible Service! ???? I took my car in for a tune up and they recommended a " Peace of mind inspection" for an additional $32.95. They claimed it would look the car over thoroughly and advise me of any potential problems. A tire rotation was also performed. In spite of having the tires in their hands for the rotation and the extra cost inspection, they failed to check the tire pressures which I discovered afterwards were considerably over inflated - causing a harsh ride. During the course of the service they said a road test was performed (really?) , and still the overly inflated tire pressure was not noticed. Having recently purchased this car I was not familiar with its normal ride and behaviour, so I took it to the people who built it. Big mistake. Customer lost!

Faryal Bukhari

Really good experience here. Ask for Anees Khan! He is new and very helpful :) Bought a car here just last week

Beastly Ironworks

Rose city Chrysler is amazing! There knowledgeable and professional staff had me driving down the road in a few hours, I lost my keys at work, Not only did the team get me a new key programed but they also changed my oil and saved me thousands of dollars in repairs by doing a quick inspection of my truck and found serious problems with clutch fan, if that goes it would have been catastrophic for my engine compartment! Thanks Rise City..

Angela Cooper

Very friendly and knowledgeable staff, from test driving to purchasing the staff was amazing, would definitely recommend ????

Caledon Dressage

Purchasing a car here is a great experience. However, the service department leaves a lot to be desired. I called to make an appointment for an oil change and was on hold for over 15 minutes and ended up hanging up. I called back later and again was on hold for about 15 minutes before giving up. Ended up leaving a voice mail to make an appointment I went in for my scheduled appointment. I decided to wait as an oil change shouldn't take long. I was in tge waiting room for an hour and a half before i walked out to ask how much longer it was going to be. The rep looked in the system and said it shouldn't be much longer as almost everything was signed off in the system. I pointed out that my truck was sitting out in the parking lot so not sure how they were still wotking on it. Turns out the truck was done and i was able to leave

Alex Thompson

This dealership is absolutely incredible. Had an awesome experience here. The sales staff are extremely professional, knowledgable, and trust-worthy which is hard to find. I cannot recommend this dealership enough.

Tom George

Purchasing our new 2015 Dodge Grand Caravan was seedless but now getting them to deal with extended warranty work is a nightmare. They are flatly refusing to deal with rust issues. I would not recommend them to anyone. Amateur hour. Con men!

Steve Huurman

I know a dealership might be a bit more expensive, but I know the job gets done pretty quickly and right the first time.

Sharon Marotta

The service might have been good but when I booked for an appointment for an oil change nothing was mentioned about rotating the tires on this car.and I wouldn’t have wanted them done , not at 12,700 km. So someone took it among themselves to do this. As a result it cost me an extra $50.00 got the oil change. I am not too happy about this. Antonio Frank Marotta

Mark Arzaga

Polite folks, they get your Jeep working as it should when you need it! Shuttle service is great. Transparency on what they do to your vehicle!

Jonathan Penney

Very friendly, helpful an very combinating with service.

Tom Wilkinson

Excellent service! Prices seem reasonable. Staff are super friendly and knowledgeable. What else can I say? They take good care of our Grand Caravan.

Spencer DeWolfe

I had some misinformation from another dealership and Nick Sebastian took the time to walk me through my warranty and found the solution to my problem. He was efficient and thorough on finding the resolution and providing me with the next steps. I want to thank Nick and his service manager for helping me out with this process.

Adam Edwards

I had a fantastic experience with these guys. Kurtis on the sales side was incredible, he knows his stuff, is well mannered and friendly. He listened to what I wanted and found just the right truck. Julie in the finance department was also a joy to work with. Excellent at her job, very courteous and knowledgeable. I throughlly recommend this dealership!

Jake T

Sales department was very good to deal with, Anees Khan made it a pleasure buying from them.

Earth & Beyond

They will lie to you and say that it's a temperary car and that I could exchange it with a different car that I find within the next 3 months. The next day after purchase, car broke down and they refused to fix it. I suffered several fall getting out of the car as well as several concussions. I found a vehicle within a week and they refused to keep their end of the bargain. I will never ever do business with them again! So unchristian like! I got rid of the car a few days later. Junk Yard loves it

Jason Valleriani

I have purchased multiple vehicles from seller Kevin “BUBBA” Salinger and the process and customer service was absolutely tremendous. He was honest, upfront and straight to the point. The pricing was unbeatable. I will be doing business with him and RCC in the near future.

Sharon Houle

Awesome service felt that they were really listening to our wants and concerns . Liked that they called a few days later and asked how I was making out with my new car .Thank you Anees !!

Bibi Gafoor

Thank you Craig, I love my new SUV . Amazing customer service.

B Kovacs

Friendly and courteous service, very nice experience

Rick Armenti

Was at Rose City Today. Guys took good care of me. Parts were in stock and got me fixed up and I Didn't even have an appointment. I utilized the shuttle for a ride home and my wife was able to give me a ride back. Repairs done very well and had a recall addressed also. I'm a car dealer and understand how things can go wrong and its totally out of your control. These guys stepped up for me on a sold unit with zero notice... thanks guys !!

Mandi Mandi

Purchased my Jeep about a year and a half ago. Really happy with the purchase experience as well as with the service department on follow up visits. The Chris's in the service department are always really friendly and very professional. Always willing to go the extra mile! Thanks! I would highly recommend a Jeep purchase from this location.

Lee de Lang

Great service Kurtis Trotter was great in doing the sale, he went above and beyond, sharing updates as my vehicle was being detailed and prepared for delivery. I would definitely go back to them again.

Ryan Gill

Always fast always friendly . Set up very well to combat covid and keep customers safe . Well done . With Covid on and everything going on I get reminders as well not to forget my service. This dealership is top notch !

Vince Wilson

Outstanding sales and service team! Helped us out HUGE on our 2018 Ram 1500.... easy financing, and everything we needed! We will be back for sure!

Anthony Tulumello

Bought a new 2020 Ram 1500 from Rose City Chrysler. Nick, Ana, and Kurtis were friendly, professional, and fast. Thank you guys! Highly Recommended!

Arthur Gostick

Had a great experience buying our vehicle from Rose City Dodge. Kevin was awesome to deal with! All future car purchases will start and end at Rose City Dodge.

Alan Lipski

The service call was just for a recall for the drivers' side floor mat. It was replaced quickly while I waited. Fast service and very courteous personnel.

Serena Cartwright

My overall experience was absolutely wonderful. Matt helped my husband a while back with a vehicle and was absolutely wonderful, so when it came time to look for something for myself and our growing family, I knew I wanted help from Matt. He was very helpful, patient, made sure I had all my questions answered and was genuinely excited for me. Thank you so much, Matt! We will always recommend him to anyone looking to get into a new vehicle.

Curt Solomon

Took my van in for an oil change. What followed was, something out of a movie script. During the day, I received two separate phone calls from the service department detailing deficiencies they, "found" that needed my attention. 900$ later, I felt I had been scammed. There was nothing obvious drawing towards these unseen flaws. I wrote the service department a letter detailing this experience. They didn't respond. Yet they continued to call me for periodic check ups. Three separate times I had to request my removal from their calling list. Rose City Chrysler seems eager to take your money, just not justify it when serious questions are raised. Stay away from Rose City Chrysler!

Roni Mercer

Always fast and helpful service. Only place I trust with my ram 1500

Anton Rose

Great dealership for new vehicle and service fast and friendly. Wifi and coffee and tv waiting room. And indoor new vehicles to browse makes wait time less annoying.

PRKz_ Fury

Amazing place. Kurtis and Anna helped me get basically my dream truck with no hassles or hiding anything from me.

miss iko

I found the service to be friendly and fast. The part I needed was delivered overnight and the job was completed before I could get in a walk around the block.

Tiffany Miller

The wife and i bought a jeep cherokee trailhawk here 2015. The sales people are nice and know there stuff, the service advisors are great Chris Turko, and parts department is pretty quick for ordering parts

Alistair Langley

Great experience with rose city. I knew what I wanted and they helped me get my dream vehicle. Stress free with no pressures. I took my time and bought at my place and wasent bombarded with emails to see how it was going which I appreciated. Kurtis really is a wrangler expert so if you have any wrangler needs or questions, kurtis it rose city is the best

Christina Evangeline

Hey google, you can not get here from quaker rd anymore! For those following direction, do not turn onto quaker road hah! It's a few driveways away from the light.

Jacquie Palys

Bought a used SUV from Craig. He was extremely professional and helpful. Not at all pushy. Julie was great at arranging financing. Vehicle was clean and ready at promised date and time. Found the vehicle of our dreams! I highly recommend Rose City Chrysler. Everyone was friendly and professional from the beginning to the end of the transaction.

Jamie Potts

Will NEVER return to Rose City - ridiculous up selling of unnecessary, expensive services that probably catch a lot of people unaware. Had Rose City do an oil change for me, and they recommended a number of unnecessary services but made it sound like it was a recommended service interval based on the mileage of my vehicle; checked the owner's manual later and they're not even listed as necessary. Also added several fees onto my bill of stuff that they made sound like they were just going to "throw in" to the service, never once telling me they were actually going to cost X amount, etc. Very dishonest and misleading. If an otherwise unsuspecting customer would have said 'yes' to everything the service advisors were saying are necessary it would have cost over $1,000 - for an oil change and a bunch of unnecessary services! Go get second opinions, and steer clear.

Marion Morrison

Went in for a recall on my 2021 Wrangler. Fast, friendly service. Looking forward to my first oil change!

SLOW BUDGET PRODUCTION

Great service great people would highly recommend dealing with rose city dodge for your new or used vehicle purchase.

Marilyn Abbs

The service department advisors are always friendly and helpful, and if they don’t know, the answer to your question, they will find the answer and make sure you get the answer.

sean mcdonnelllye

Only went here cause needed warranty work done. Would never buy a car from this dealer Service department is a joke

Shawn McNary

Absolutely awesome old school customer service by Mike Damiano, Service Manager. Mike went out of his way to have our vehicle completed on time and made sure we were more than looked after us during the entire process. This is our second Grand Caravan over a ten year time period in three provinces. Nothing has come close to the service provided by Rose City Chrysler. Thank you Mike. Much appreciated.

Jan Frech

My Jeep had paint Bubbling in few places in less than two years, but no problems with warranty covering it....thanks to covid it took a quite a while to get fixed, but it's good now.

STEVEN GEIGER

Service Department is incredible. Fast. Efficient. The very best in the industry. Mike the Service Manager is always willing to assist. Chris is the upbeat personality that makes the Service process pleasurable. This level of service and convenience has made it very difficult to switch brands. I highly recommend Rose City Chrysler for your service requirements.

Jenna Little

We had a great experience at Rose City Chrysler. Claude was so helpful when it came to choosing a vehicle that fit our needs and budget. Claude was professional, kind and knowledgeable. We highly recommend Claude and this dealership!

Shannon Hannigan

Most amazing team here at ROSE CITY CHRYSLER DODGE. I have been wanting a dodge RAM warlock for years but never really trusted car salespeople. This team was above the bar! I had my dream truck in approximately 4 business days!!!!! Absolutely the best dealership by a long shot. Financing was a breeze and they really did treat me like family. If you are looking for a new car/truck they will get you into your favourite vehicle without any stress!!!!

Barbara Carrelli

I bought my first jeep at rose city in welland they got the one I wanted quickly and I thank Craig for his expertise and knowledge. Thankyou very much ????

Jack Deruyte

Would recommend Kevin at rose city to anyone! Great service left with nothing but good vibes! The whole team was great Anna in the Finance office fix this up and helped us out great first time experience in a dealership! Thanks rose city

Ronnie Massia

Service is great the service manager takes care of the customers sales staff and the booking dept. is like a great family.

Leasette Meyers

Called in to make an appointment because my Chrysler 200 was not working up to par. The receptionist informed me there was a recall on a part. Great information as I didn't know that. Took the car in Chris P was great. Informed me of what was wrong after diagnosis, and kindly asked how I wish to proceed. Went on his advice and the car feels a lot better now. Will definitely recommend.

Rosemary Koerner

As usual, I always have great service. No complaints whatsoever.

Remie Harisson

Wonderful service done on my ram. The guys there hooked me up ! No extra you need this and that and if there’s anything really wrong; the service advisor will take you to meet the mechanic. They show you the problem and really explain to you.

Murray Downie

Service advisor was great. Explained the inspection plan and any "as found" items and recommended services. Service appointment was easy to scheduled with plenty of appointment times.

Norm Starr

I have had 2 scheduled service appointments for my new vehicle. Both appointments have been scheduled by different reps and both have been very accommodating to my needs. Also, I did have occasion to "drop in" to have my phone reconnected to the "nav" after I inadvertantly disconnected it. And once again I was accommodated without and problems. Before I needed service, I was treated wonderfully by Keiran Wittmaier in sales. All in all, my experience with Rose City Chrysler is great and I would definitely recommend this dealership.

Kelly Robertson

Everything that I needed was well taken care of. Great business, people were friendly, knowledgeable and helpful.

Shawn Biro

Staff members seem to be uninformative when asked about a product, rude demeanor as well.

Carlie Davis

Kevin and Julie made my first time car buying experience a breeze! I love my new car and could not have done it without them!

Chuck Waterhouse

My family, both immediate & extended, plus several friends I supplied recommendations, have been doing business with Rose City Chrysler since early 2010. In that time period, the above group has purchased 9 new vehicles and 1 used car. I can attest that this sum will continue to grow, reasons being multiple. In past, no Vehicle Sales/Service Dealership captured my continued and singular attention. Rose City Chrysler managed to supply not only the best prices I could find on comparable products, but also Service, Parts & Financing of equal calibre. What it really amounts to is a Dealership work ethic that does not include making the most profit from 1 sale, but making continued profit from continued sales. It has been my experience that a satisfied customer ALWAYS returns. This ethic, displayed equally over 4 departments makes the Rose City Chrysler experience memorable, and continuous. I admit to being more than a little fussy about how my vehicle is treated when being purchased or serviced. This little "fussy" issue I have was not only noticed way back in 2010, not shoved away but embraced & then spread through all 4 departments. I may be fussy, but I am also pleased. THAT, is as good as it gets! Results; friendships were made with not only with Dealer, his Sales Staff, Service/Parts/Finance Managers & Staff. No business in any market can truthfully claim a perfect record of customer pleasure 100% of the time, but when I found that Rose City Chrysler was a business I could "trust" to always do their best to look after my vehicle (and me), I knew I had found a business where I felt at home. Over the course of 7 years doing business with Rose City Chrysler, I have now retired and moved my family residence 300 kilometers from Rose City Chrysler. We continue to purchase our new vehicles from Rose City. I have found occasion while attempting to complete a repair at another dealership local to my retirement home where service/repair was not to my satisfaction. One telephone call to Rose City, and issues were solved, with pleasure for all concerned. Congratulations Nick, THIS is how a great business operates & grows!

Anthony Giammarco

Thank you to the team at Rose City Dodge! A big shout out to my salesperson Kurtis. He was very thorough, answered all my questions and didnt pressure the sale one bit! Hell, he even stayed late so I could test drive my new truck and took a video of my new truck explaining all the controls and features! Thank you! Ana, Financial Service Manager, was a joy to deal with! She was upfront and honest about all the available packages and didnt try to upsell me once! Thanks to you. Cameron, Sales Manager, was upfront and handled all my concerns immediately. What an awesome team at Rose City Dodge! Keep up the good work!

Lee Carr

Great and quick service! When doing repairs on my truck they always properly diagnose it instead of just throwing parts at it and costing me more money! Only dealership i trust with my truck and money.

Stella Cook

Always treated with respect . They talk to you before doing extra work. Feels like home.

Jason MacDonald

Staff is always frendly and helpful. If your looking for a great vehicle, this is where i suggest you go.

Michael DePodesta

Chris Ross has taken exceptional care of the maintenance of the vehicle. I have always left satisfied knowing my vehicle is in great hands. -1 Star for the call centre, they leave much to be desired when booking an appt and I had previously asked management to have me removed from their outbound call list for this reason. They follow a script and have zero intellectual intelligence to have a conversation outside that script (of aren't permitted).

Linda Thomas

I am very disappointed in this dealership. We have been asking for an appointment to fix rust on our 4 year old vehicle that we bought because we were told the problem with rust on the Dodge caravan had been corrected. We would not have bought it otherwise. We also got about 1500 dollar added part that was supposed to stop the rust, which my chemistry professor friend told me is a scam. I asked for our money back on that scam but we were assured that it would work. The rust has bubbled up so we asked that it be fixed but we also know that it will likely come back. We phoned to get it fixed more than 2 weeks ago but they have not returned our calls and now by tomorrow their warranty is up and we are still waiting. We are still waiting. I complained to head office but they said there was nothing they can do even though they assured me last week that the manager would do something but he has not returned our calls. DO NOT BUY FROM THIS DEALERSHIP.

Lori S

Quick and friendly service. Always a pleasure coming to Rose City Dodge. ????

Christine Currie

The Service Manager Mike was "extremely" helpful in my situation! He made sure I was happy before leaving. What a great Dealership and Service department!

Stuart Eagles

Honest & reliable I bought all my vehicles here. Bring your receipt for your last car they will show you The difference in transparency. I buy all my cars off of Keven AKA Buba His boss Cam has set the bar for professionalism and transparency! You won’t be disappointed.

Chris Bosetti

Highly recommend !!! There service department is topnotch!!,thank you Mike ( the service manager) and Chris Ross. For taking care of my issues eventhough the Ram was not purchased from yous. Once again Thank you .

Lori Bitner

Amazing products to choose from. Would have loved to buy 1 in each model and color. Very professional and fair sales agents. As well as educated on product and treated me like family. Good family not the brother or sister you don’t talk to. Lol. Great experience. Very pleased with my new truck and look forward to follow up and services with rose city dodge family

Henri Turmel

It was a wonderful experience dealing with this business . They treated with respect and showed that they care about me as a customer .

Lisa Verhoef

Even though I was late making my appointment time for service on my vehicle, the staff were very polite and accommodating. Service was very quick and done exactly how I asked. I will definitely be returning to this dealership. Thank you, and job well done.

Deborah Stimphil

This is my second vehicle purchase from Rose City Dodge. My salesman Claude is the absolute best. If you need a mew or used car he is the man to see (I'm sure all the salesmen are good but Claude is special). If you need financing Julie is the wizard. She works for you until you have the deal and it will be the best deal. I have also had my vehicle serviced at Rose City and the service staff are just as nice and helpful. Deb

Shelby H

After going to multiple dealerships and having nothing but difficulties, my sister recommended Keiran, whom she purchased her vehicle from! I went in and he helped me find something perfect within my budget. He also went above and beyond to make sure I knew everything about the car and that it was all set up for me! Another wonderful employee Lucy helped me make sure all my finances were perfectly in order! Thank you so much for helping me find my perfect first car!!

Pat Ess

I've bought 2 Patriots both from Mark Matthews here. Mark is a great salesman and took good care of me as a customer both times. Your finance people are friendly and helpful. Love my 2017 patriot! I'd recommend this dealer for sure!

Kim L Murphy

Anytime ive brought my vehicles in for service...nothing is ever wrong, )while under warranty ill add). Until i bring it to another dealership and they find the issue and fix it!

Rick Spinosa

Craig was awesome again it's the 3rd vehicle I've purchased. Craig is always very positive and knowledgeable,works as hard as he can to get the best deal. I love the entire staff amazing experience every time.

Justin Turgeon

Buying my Dodge Ram was the first experience I had at this dealership. The service in all categories was a 10/10 and continues to be great when I bring my truck in for service. Nick went above and beyond to find me a truck that fits my budget. I won’t be going anywhere else for my future car needs

Trevor Marsh

Great service by everyone at Rose City. A real pleasure to deal with, especially Craig who put us in a brand new Jeep Wrangler. Thanks!

farha syed

Amazing staff at the service desk here. Want to give a big thanks to both Chris over here..as well as the manager, Mike and service tech's at the back.... Devan. The one sale rep here, Anees helped us a lot buying out car!

R G

They couldn't fix my vehical display screen which only needs updating for it to work. Recommended me to buy $1200.00 new unit.. not impressed...gonna try different place to get fixed

Melissa Dykstra

Great dealership and great staff. Anees was great and was able to work out a price that fit our budget. Would go back again next time I need a new truck

Robert Morrison

Can’t say enough about the service team. Mike and his mechanics are very knowledgeable and have gone above and beyond in fixing my eco diesel. They pin pointed the problems caused by another dealership to the north of here that destroyed my truck. Mike went to great lengths to show the evidence of the damage caused to my truck by this other dealership. He did not stop until FCA replaced all damaged components.

Tom Jones

Thank you Chris Turko for assisting me in a misunderstanding, you helped ease a ranting customers mind with your professionalism and calm nature ???????? As with everybody i dealt with in Rose City, fabulous to deal with

Shawn Wurm

Laura, service counter attendent, deserves a raise to reflect her excellent personality, passion for customer service and troubleshooting skills. She allyed my fears when I thought I had two sensors saying I haf problems. Her confidence dispelled my anxst. She was right, it was something simple. Thr one issue with the seatbelt sensor was actually because of the van user (me) and my tire sensor was not a nail as I thought, just all tires were low. Customer service is tough because they have yo deal with the issue or issues as well as peoples emotions. Laura helps to calm you down when we have worked ourselves up. Thank you.

Marc Beauregard

I found they where a friendly staff prompt and would deal with them again got a good deal on my purchase what more can you ask for.

Chris Hopkins

After our youngest daughter had a terrible first buy experience with Mike Knapp ford . We took her to see keiran on the recommendation. From our eldest daughter and he is the best . Got her settled in the perfect vehicle with amazing help and honest old fashioned customer respect . Lucy was amazing getting all.the financing set within our daughters budget .Thank you so much. 100 %would recommend Welland Dodge They have their aces in.places for sure !

Katrina Honsberger

Great experience here everytime! Keiran was very helpful and friendly. Very easy to talk to! Would recommended to everyone!

Al Vanden Boogaard

Service advisor Chris Ross was courteous and knowledgeable; handled an unfortunate situation in a professional manner. Would recommend this service department based on this experience.

dave Ball

Auto parts attendant was very helpful until he realized I wasn't willing to pay 4x the price of anywhere else for a part from him. Instantly wouldn't give me the time of day and hung up on me. Go somewhere else if you want good customer service.

Donna Given

O got prompt service and Chris at the desk was very pleasant to deal with. No problems at all

David Buxton

All I can say is it has been a wonderful experience. There was no pressure sales at all! Graig helped me and made this transaction really easy and went out of his way to help prep the Jeep for me. When he was finished with it the Jeep looked better then when I left it the day before! Really great people and wonderful experience. I would buy off of them again!Thanks

Tom Leech

Rose City Chrysler were great, I needed a new fob for my Ram. I spoke with Greg and he told me to bring right, I did and they took my truck right in, fixed that issue, took care of a recall issue and repaired an electrical problem I’d had since I bought the truck. I’d recommend Rose City Chrysler anyone looking for good friendly service.

G & J Leedale

We recently dealt with Kurtis Trotter at Rose City in the purchase of a new Grand Caravan. The whole experience was terrific. We also met Julie Sebastian in the finance department and had a word or two with the owner of the dealership, Nick. No hidden fees, no run around, everything as advertised. A great purchase experience. Thank you, Kurtis.

Scott Little

This is our second Ram Rebel we have bought from Rose City Dodge. We can’t say enough about how easily and professional it was. Craig and everyone make it very enjoyable and seem less. Thank you all again.

정진헌

Very responsive! Nice and kind people!

Maddie Wright

Great experience! I would highly recommend. I just recently purchased a car from Rose City Chrysler Dodge Jeep Limited and it was a great experience. Kieran was very knowledgable and helpful in respect to finding the right vehicle and explaining the various features that they included. Ana was extremely personable and took the time (even after the business closed) to explain everything in detail and provided me with all of the pertinent information that I needed in regard to finances. Cameron was also very personable and helpful throughout the entire buying process. Thanks again to all of the Rose City Chrysler Dodge Jeep Limited staff for all of your help!

method props

No pressure, very knowledgeable and kind salespeople. Found a used vehicle I loved, in great shape at a competitive price. They made the purchasing process easy and comfortable, and the entire team was highly professional. I’ve had my new Jeep for three days and it already feels like an extension of myself :) what a great truck!!!! Thanks Craig, Julie, and the team <3

Patty L'Ecuyer

I have received the friendliest, knowledgeable and professional service from Rose City Chrysler. Chris Ross and Chris Turko always accommodate my schedule and are there to answer any questions that might arise. Their convenient location makes the trip to Welland a pleasure. Definitely a 5 star Dealership !

Jordan Geerdink

Financed a 2018 Ram. Sales person was awesome. If you choose to get anytyfrom this dealership, ask for Bubba. He's AWESOME! Service department is almost awesome when they aren't telling me to replace parts that don't need to be. Most recently, my rotors and brakes, front and rear. At least they aren't too pushy with it. You tell them no, and they leave it alone. All and all. This is a great dealership. Highly recommend going here.

Rebecca Sett

I had an oil change Thursday Apr 22. When I got there an employee who was standing behind the counter playing on the computer completely ignoring that I was there until I acknowledged him to which he replied "someone will be with you soon". Than another employee came in asked if I had been helped to that I responded NO! At least the second employee wanted to help and treated me with respect. Also, the first employee couldn't be bothered to wear his mask properly. Having his entire nose sticking out. I was considering calling public health on him because we are still in the midst of a horrible pandemic and he thinks it's ok to put peoples lives and health at risk. To say the least I was completely unsatisfied and will likely find somewhere else to get oil changes.

Sarah Dikaitis

Fantastic staff all around!! Extremely friendly and welcoming. Kurtis was an amazing sales associate and very knowledgeable. He made my first time buying a brand new car fun and enjoyable ☺️ l would recommend the Rose City staff to anyone.. including my family and friends.

connor jones

10 out of 10 best place and best experience the staff is so friendly and welcoming. They dont try and sell you something your not looking for. There main goal is to see you drive home in something you will enjoy every where you go. The staff is also very passionate about what they do they won't rest until you find exactly what you are looking for i would highly recommend going to this dealership. I promise you will not be disappointed

Braeden Van Hell

Kurt and the staff at Rose City were great to deal with. Thanks again

Diane Bridgland

Very efficient people working there. Quick appointment always happy polite.

Dean Cruickshaks

I think this was the best service experience I have had at a dealership.

Carol-Ann Lane

I will only buy my vehicles from Mark Matthews! Great service, always! So happy with my new van!

David Grice

Rose city Chrysler in Welland did an Awesome job on my car as it was in for a recall .The workers at Rose city were friendly & the shuttle guy was happy & friendly!Wadda Team!Thanks

Peter King

Call to book an appointment for my first oil change was quoted $89 plus tax when I was done costed me $122 and I asked why so much when I was quoted $89 plus tax and I was told that there's also $22 labour on top of that well I think I should have been informed that when I called 2 book the oil change so I paid it. So then someone comes out of the office and offers me a $15 coupon I said just add it to my file and I will use it next time and walked away little disappointed considering I spent $49,900 less than six months ago on the truck from them ps dont think ill be back for work done on my truck

Scott Connelly

A seamless vehicle transaction made possible by a professional and thorough staff at Rose city Chrysler. As repeat, out of town customers we once again sought Craig’s knowledge and expertise. In addition to Craig, Ana’s proficiency and diligence aided in completing the purchase in a timely fashion. We are grateful and extremely satisfied with our experience and purchase of a beautiful 2020 Chrysler Pacifica. Thank you to Craig, Ana and the entire staff at Rose City for a wonderful experience! Highly recommended!!! Scott and Monica Connelly

Sarah Price

You know when you give your number to a guy at the bar and they text you multiple times or go on an online dating app and people find you on social media and message you multiple times without you responding? Well that’s how this dealership tries to make their “sale.” I inquired online about a vehicle, and the lady was really polite and I ended up giving her my contact information. They emailed me right away which I received while I was working. They then called me and I didn’t pick up as I was working. So they then called me again right away. I still didn’t answer. They called me a total of 9 times in the span of a week or two and from a different number as well. They also texted me telling me to call them. Keep in mind I never answered once. So if you like clingy people who don’t take the hint then this is the dealership for you! ????

Krys Robins

I found the staff to be quite friendly and helpful.i will recommend going here.i will be back should i need other work done

Paul Kersey

Every one there, from Nick the owner to Mike the service manager to Chris on the desk, are fabulous to deal with. Highly recommend Rose City to service your vehicle! True pros!

curtis swain

Purchased a 2 year old vehicle from the amazing people at this dealership. They went way over and above all my expectations to ensure that I was completely satisfied with my purchase. Definitely would make the 4 hour drive to purchase another vehicle from these professionals!!!

Julian

Unfortunately due to the covid chip shortage I had to wait 10 months to get my vehicle. My car also sat in "ready to ship" status for multiple weeks before arriving at the dealership and being ready to pick up. That being said I was never pressured into renegotiating my trade-in value despite me putting a healthy amount of extra km's on it during this ten month period of time, which I appreciated. Also, the sales associate a dealt with (Kurtis) was very pleasant to interact with. If it wasn't for him the experience would have been a far more sour one. After finally getting the car I got to say, I do love it! This experience could've been 5 star if the delivery was more timely after its status changed. I don't fault Dodge for the transistor shortage. However, they did have it ready and didn't ship it until there were multiple escalations from the dealership to get it on a truck and delivered.

Jeff Reuter

Service is friendly but my truck came back dirtier than when I took it in and they couldn’t address my issues.

william stockkeeper

They were right taking me in and I would for sure deal with Chris again on the Service desk...recall fixed and tow mirrors installed..I was very happy...thanks

Nino Des

Prompt friendly service. I was very satisfied with Rose City Chrysler's service department. They took care of all my needs and more. It's so hard to find such a caring dealership. Happy I have.

Marian Peeters

Found Rose City very helpful.Sale staff fantastic.My fourth car bought here.Will always come back!Yahoo for Jeeps!

Ray Mac

Four stars only because the service advisor tried to upsell by putting fear in you that something major is going to happen if you don't get a particular service done.

louise dagenais

Keiran was my sales representative very knowledgeable he had an answer for every question had an amazing experience and would definitely recommend him to anyone. Thanks Rose City Chrysler for a great experience and purchase of my new truck.

eKim McCarthy

Super service friendly staff from buying my Jeep serving

Kyle Hinsperger

I have now purchased 2 vehicles from the team at Rose City myself, which makes it 4 vehicles from them for our family. From the second you walk into the dealership they take care of you.. excellent transparency in all their pricing and deals. I'll be back in a couple years to buy another vehicle from them.

collin stachura

Love my truck, but I can't understand how jiffy lube can knock out a tire rotation and oil change in 20min but it takes u guys over an hour. Also I'm not a Mechanic wth ( what the hell) is lubricant for my roters and brake pads as a new owner I have never heard of this ever. Over all good place staff is very nice as well. A little confusing and overwhelming for someone who's not a truck or car guy on somethings.

Jody

Matt at Rose City was fantastic from looking for a vehichle to purchasing one. Julie was great and made the purchase seemless! The owner also was on site and took the time to come over and chat, very personable. This place is second to none, with fantastic customer service!! Thank you to all of you!!

Richard Oleksiak

Fast, courteous and reliable with valet pickup and delivery. Car maintenance made easy. Thanks.

Rita Wagner

Exciting did not expect to buy a new car that night. Had a nice and informative sales person. She sold me a Jeep 81/2 years ago and naturally I went back to her to buy again. The Dodge Journey is more than I expected, love it. Great service will definitely continue with Rose City Dodge

pam miller

The service manager was very friendly. They got my vehicle in for service when scheduled. The service manager offered me an email discount which was nice of him to do considering my vehicle uses synthetic oil. All in all a 5 star experience Many thanks.

Tamiron Contracting

Bought my 2020 Ram truck from them and their service was exceptional!

David Dewitt

Staff was excellent but repair still not done.

Carl Begin

Just bought a Ram SLT Laramie from here. Had a great young man named Kurtis help me out and i highly recommend him. Very personable, knowledgable and went beyond to make a small thing right. Ask for KURTIS and you won't be disappointed.

jody dobsi

Always a pleasure having my oil changed with Rose City. Everyone is always helpful and super friendly. Thank you

Jason Rooker

Good service and honest pricing. Stand up guys, love Andy, great mechanic

Anthony Scozzafava

Extremely friendly and attentive staff. Matt and Julie were awesome to deal with and made purchasing my new truck very easy. Would highly recommend.

Jill Leedale

My husband and I drove 3 hours from Sarnia to recieve our new car. Kurtis Trotter, our saleperson, was waiting for us upon arrival. He had made a video of our car and how everything worked so he could properly clean the vehicle before we arrived. The car was disinfected, ready to go. The meeting with Julie Sebastian to go over purchase details and financing was painless and professional. Surprisingly NO surprises! Everything was included in the purchase price. We truly felt we were getting value for our money. Why else would we bother to make the trip? The staff were all courteous and professional. They went over and above on maintaining social distance and providing a safe purchase environment. Most impressive! I would not hesitate to send anyone to Rose City Chrysler.

Laura C

Thank you for your prompt and professional service. From the receptionist that took my call to the service advisor and technicians, everyone was kind and helpful! I trust your service and that is so important!

Jeffery Carrey

Cameron was extremely helpful, professional and thorough! Would highly recommend him for future purchases!

gerry campeau

Very pleased with my experience. All issues professionally diagnosed and resolved. Thank you Gregg (parts) Mike (service) Chris(service) for making my Rose City experience a good one.

Ruff LIfe

Went for service, oil change only, took nearly two hours, waiting room too small, sticker placed inside was hand written! Looks like a nice dealership, not impressed with first visit

andrew lampman

Worst place to bring vehicle was told on phone THAT IT WAS COVERED ON WARRANTY, so brought my truck there and after they looked at it they said it wasn't covered then charged me 72.32 just for them looking at it. SUCH A BAIT AND SWITCH. IF I KNOWN WOULDN'T HAVE GONE

Brooke Morin

Thanks to this team I’m in a newer car.they got me the best price I could get and tried really hard for me to get it so thank you to claud and Anna for their hard work and made my kids and I feel like we were a priority all the time .the day I got my car they put a big red bow on it too. Thank you service centre is not the greatest they are friendly but don’t listen to costumers

Wes Atkinson

I bought a car there once. Never again. Terrible service. I was charged for work that they couldn't even guarantee that they had done. Service manager told me he was not the mechanic so how could you tell me if the work was done or not. Stay away stay away stay away.

Greg Kerr

Great work thank Chris Ross in service so easy to deal with and work is always on time.

Jeff Varley

Disappointed in the level of customer service at the dealership. Stopped in to look at couple new vehicles and have a potential trade-in assessed for value. The salesperson was very chatty and seemed fairly knowledgeable. He advised he would have prices the following day if he wasn't too busy due to a sale but committed to 2 days later for sure. Seemed odd that a dealership was willing to wait 2 days to try and earn our business but we weren't in a hurry to make a decision so we waited. Three days later no pricing, no contact at all, so we followed up to inquire. We were very disappointed when the salesperson not only didn't have pricing ready but needed to be reminded of the whole interaction. Clearly they have more customers than they need or want and fortunately there are many other options and dealers that are willing to put in the effort to follow up.

dick shaver

Booked a LOF appointment via text. When I arrived they had no appointment on record. They got me in, but appointment took almost an 1.5 to complete.

Dan Houle

Really great people i would recommend this dealership to anybody out there especially friends and family great service great people. Anees was very professional and great person highly recommended.

Hailey Masterson

I purchased my Jeep about 6 months ago now, and I still have absolutely no regrets. After visiting several dealerships, I was feeling a bit overwhelmed after some pretty poor experiences. I stopped by Rose City on a whim where I was fortunate enough to meet Kurtis Trotter. I couldn’t say enough good things about Kurtis; he is extremely patient, personable and knowledgeable, he made the whole experience so seamless, stress free and enjoyable. Not to mention that he contacted me on his day off to answer some of my questions and made sure to follow up post purchase! I also dealt with Julie Sebastian in the Finance Department who was also wonderful, very welcoming and professional. Julie put a lot of effort into making sure that I was comfortable with my purchase. Thank you, Rose City Dodge, Julie & Kurtis for your dedication! I’m still so pleased with my experience and would recommend this dealership to anyone! : )

Joe Porga

Dont waste your time here .said to leave dealership and police came..what a joke..called me a goof and said my $ is no good. Would never shop there again or my friends worst customer service ever don't get beat dealing with jokers, worst customer service ever..well another dodge dealer just got 10 fleet cars .don't tell me you glad my bro got truck he wanted..jokers .. Now they say never called me a goof wow.. must be a full moon ..why don't u ask your salesman again u just lost 4 customers to another dealership..

Joey Martins

Still cannot find issue with rear driver side sliding door. Second time in there, and now it’s making a crunching noise while closing, on top of the random closing when you try and open it. Safe for my kids...nope.

Zane C Sherwood

Best dealerShip around very nice and helpful

Kristie Little

Mark and Julie are awesome assets to this dealership. They made the process of buying our new Jeep easy! Mark found us everything we were looking for in a new vehicle at an excellent price. I appreciated the no-pressure sales approach and his friendly manner. We would definitely recommend this dealership to anyone and when it's time for a new car again, we will be heading back there!

michael miner

They were exceptional in their service, honesty and integrity and a real refreshing pleasure to deal with in the car industry. Car fax on the website and transparency through the roof. I have never bought a Chrysler before, however after this experience I will only go to rose city Chrysler.

Val Frassetto

excellent to deal with good service staff

Doug Ellwood

Just bought the new 2019 Rebel from Mark Matthews. What a great guy, very helpful and assisted in finding the perfect fit for me. Adam was very supportive in the deal as well, thanks Adam!

Joe Mellen

5 stars for Mike the service manager. Dealt directly with him a couple of times lately he couldn't have been better. I deal with this dealership because of people like him and Julie

Kevin Yi

Felt completely at ease with my experience. Was helped by Jo Ann. Excellent time in the dealership. I definitely recommend.

Andrew Oosterhoff

Very good experience purchasing a new vehicle here. Kieran was professional, helpful, and didn’t hesitate to answer any questions I had. Honesty and transparency was evident, which made the process go smoothly. Happy with the overall experience, hoping the next few years of servicing my vehicle there will be just as positive!

Dave Wall

Very friendly staff. Willing to help anyway they can.

joe porga

Would never buy again there , called police and told by staff members I am a goof.. what a joke ...why dont you ask your salesmen .. I never threatened sales manager ..jokers.. Too bad so sad ..Why dont you ask your 2 salesman ..you just put this under the bus,,,if i threatened sales manager l would have been arrested,,, ...My facts are right ,,, My check did clear bank showed your staff on my phone ,, just put it under bus like you always do also said my money is no good ,,,

David Pritchard

I want to thank the people at Rose City Chrysler for the amazing Customer Service when it came to purchasing my new vehicle. Most importantly a huge shout out to Keiran Wittmaier. This guy goes above and beyond to make sure the client experience is A1. Thanks Keiran for putting me into this new truck. Great job and if ever I have friends in the market for a new vehicle I'll be sending them your way.

Brian Gaskell

Ask for shuttle ride home. Was told will be a little. 45 mins later I decide to walk home as I can't wait for a ride all day took me over hour to walk home from rose city Dodge to 85 first have. I'm surprised my defibrillator didn't go off as heart rate was so high

ryan burley

Awesome service, thank you for the new truck it’s better than what was promised. You undersold and over delivered Keiran and it’s appreciated

John Chunick

Excellent service, quick and efficient. Very hospitable and friendly staff. A pleasant experience.

Christine Hodgkinson

It was the best experience ever. The service was the best. Julie was awesome and very understanding. We just love her. Kieran was a terrific salesman. He didn't miss a beat. Told us everything about our new purchase. So glad we chose ROSE CITY DODGE. Try them you will love it.

frank Notarianni

Amazing place awesome service centre amazing service ask for chris turco n u will get the best straight up service at very fair price chris is the man definitely would say go rose city all the way

Anne Ruston

We had a good buying experience. The dealership was Following strict covid 19 guidelines. We were able to test drive. The vehicle was immaculate. As we were looking at a used vehicle I was impressed that it was in like new condition. The purchase and pick up also went smoothly and quickly. We are very happy with our new jeep

Anne Wright

I took my car in for servicing , wheel alignment and brake check .The work was done within the time frame suggested and the price was what they said it would probably be. Pandemic protocols were in place. I have every confidence that they are not only competent but also trustworthy. There is a rust issue yet to be resolved but that involves a decision not in my dealership’s jurisdiction so that is why 4 stars.

Dennis Durham

One of the best experiences we've had purchasing a vehicle.

Natalie Scalzo

I can not begin to thank Rose City Chrysler for all of their help during the process of purchasing my new Jeep Patriot. Fiona is absolutely outstanding and went above and beyond to ensure I was comfortable, within my price range and that I had truly found a vehicle that would suit all of my needs. Along with Fiona, Anna in finance was wonderful in explaining all of the paperwork being completed and assisted my [many] phone calls at all times of the day leading up to my pickup.Fiona took the time to explain and show me the complete ins and outs of my Patriot the day of pickup and helped me set up my phone, seat, controls and all other elements of my Jeep to ensure I was comfortable and confident before leaving the lot! This is my first major vehicle purchase and it wouldn't have been possible without Fiona, Anna and all the wonderful staff at Rose City Chrysler! Thank you SO much!!

Brad Thrower

Service department is a huge RIP off. Saying things need to be fixed when they are perfectly fine. When approached about it they looked at me with a blank stare for about 2 minutes. Need to hire educated staff

Allan Gillam

Went and tried to buy new vehical and sales people would not give me time of day. Gave one star because can't give 0.

Jenn Rozell

Rose city got our Jeep in quickly and fixed the recall issue promptly. Clean and friendly service.

Azzari Fashions

My experience with Rose City Chrysler was excellent. Nick Sebastian and his team are true professionals. They made buying a vehicle a real pleasure. They delivered on everything they promised. I would definitely recommend them to all my friends and associates. Thanks for everything Michael Fazzari

Renee Nickel

Amazing service by the sales rep, Anees. He made the process of test driving vehicles easy and fun. When the time comes we will be returning to this dealership.

Andrew B.

Worth the drive to Rose City Chrysler in Welland, Ontario! My spouse and I have been living in downtown Toronto and were in the market for a pre-owned car from 2019/2020 with low mileage. We had spent a significant amount of time researching what we wanted and visiting different dealerships in the city, only to be met with poorly cleaned cars and disengaged or aggressive salespeople. We were feeling discouraged, but then we saw a listing at Rose City Chrysler for the exact make and model we had been searching for, listed almost $2000 cheaper than the Toronto dealerships we had been visiting! The mileage was also about 5-10k lower than any others we had seen, and the pictures looked absolutely pristine. As Welland is a bit longer of a drive from Toronto than our local dealerships (but really not that far), we reached out first to inquire about the listing. Craig Robertson answered our questions, and even took a video of car on his phone to confirm the essentially brand new quality the ads pictures displayed. We quickly arranged an appointment to drive up the following day. Upon arriving, we were greeted with the exceptionally friendly and welcoming staff at Rose City, and again had the pleasure of going through everything with Craig. This was our first time purchasing a car, and it was honestly a seamless and stress free process, and a day and night difference from the experience we were having at the dealerships downtown. We would absolutely recommend Craig and Rose City for anyone in the market for a new or used vehicle, and fully intend to return in the future. Thank you again for the amazing service and professionalism. It was truly a pleasure dealing with the staff here, and as I said, it is well worth the drive to Rose City Chrysler!

Ryan Waskawich

Would definitely reccomend having Cameron DeForest help you out. He was very personable and professional and set me up with an incredible deal on my first truck!

Ramzi Said

Very nice friendly people at the service department they help alot and very kind I highly recommend there service they do not try to over charge you at all I am a customer and I will always be. Thank you a lot for all the service people that work there.

Kelly Mahon

I have purchased my last three vehicles from Rose City Chrysler. My salesman is Craig Robertson and he is always a pleasure to deal with. They are all very professional and I would highly recommend going there for your next vehicle purchase.

Richard Nagel

The staff at Rose City Chrysler are nothing but professional and courteous in particular Kevin Salinger. He went above and beyond to help us find a vehicle for our needs and wants as well as more than fair value for our trade-in. All staff at Rose City deserve a 4 star review right from walking in to getting the keys handed over to us. ⭐️⭐️⭐️⭐️

Rusty Colosi

Mark pushed through the snow in a storm to show us trucks we wanted to see. The purchase process was great and they accommodated our very busy schedule to make things work. Flawless delivery and great attention to detail. I would definitely recommend Rose City. No pushy feelings or pressure.

Josh W

Rose City Chrysler on 916 Niagara St. in Welland where amazing! After my used Ford F150 07 truck (bought from a used car lot) broke down, I was a student on a budget looking for a reliable vehicle. After contacting Rose City Chrysler and advising them of my situation, they bent over backward to find a vehicle that would fit my needs! They also worked around my work schedule and where very accommodating. The vehicle itself is amazing, spotless, no issues with the vehicle and made sure that any repairs that where needed, where done prior to pick up! The staff where professional, respectful, and down to earth! I highly recommend!

Bill Wilson

Happy with my visit to Rose City Chrysler. Friendly staff.

Luc Sangha

Mark and the team were absolutely excellent. I had a great experience and look forward to buying my next motor from them also.

Patrick McAllister

We had a great experience buying our 2019 Chrysler Pacifica from Rose City Chrysler. Keiran Wittmaier and Julie Sebastian made the process quick, easy and pleasant. Truly nice people, great salespeople, very helpful and knowledgeable. We highly recommend Rose City and recommend you talk to Keiran if you are looking to buy a new car, hassle free no pressure.

Bryan Nickel

I just received delivery of my brand new Dodge Ram 1500. I’m really impressed with my salesman, Mark, who took a lot of time with me and was very knowledgeable about the product. Two thumbs up. Shout out to Lucy as well for making the experience easy and comfortable. This is my second purchase from this dealership and I do recommend them. Happy shopping! ????

Cooper Sooley

Last week I called the parts department and spoke with Randy, he was nice and knowledgable. I ordered a couple gaskets and o-rings for my forever broken eco diesel ram. Today October 23 I went into the dealership to pick up my parts. The parts department was unfriendly and couldn't find my parts, after two different consultants they finally found them, no big deal just confusing as a parts department that sells parts should know where the parts are. I left the dealer and started repairing my truck. once my truck was completely disassembled I found that a o ring I had ordered and paid for was not actually in the package. I called the parts department once again and got the manager on the phone as randy had already gone home for the day. the manager was rude unhelpful and had no time for me or my problem. as a fully licensed automotive technician that has several years of dealership experience I could not believe how I was treated. i DO NOT RECOMMEND THIS DEALERSHIP AND WILL DRIVE FURTHER FOR BETTER SERVICE.

Tim Crouse

Purchased a used non Chrysler suv. Had two small issues which dealership resolved quickly. Very happy with purchase. Nice to see a company stand by their warranty.

Christine White

Bought the car of my dreams today!!! Thank goodness Rose City Chrysler calls clients when a car is available they know would suit a previous client. Today I received that call. Ironically, the car I was already driving was dying fast.The timing could not have been better!!! Entering the dealership Adam Strazzeri was welcoming and helpful with assistance to the salesman I was looking for. While waiting Mr. Strazzeri escorted me to the lounge which is comfy and serves the best coffee and hot chocolate. lol He attended to my every need before and after the transaction was finalized. Mark Matthews was my salesman and went above and beyond any sales person I have ever encountered. Mr. Matthews was a great listener and went over all details carefully making sure I understood everything. No hidden fees; worked within my financial budget and made it a very pleasant experience. In a short period of time the papers were signed!!! I thank Rose City Chrysler for all their assistance and kindness to help me and clearly inform me of all proceedings. Especially when I was making one of the largest purchases a person can make in life. Fondly, Christine White

Virginia Rees

I literally called in looking for truck, with heated seats and heated steering wheel. My questions were answered over the phone and the next day as I test drove the only one they had. Keiran made sure that I was happy with it before telling me the features it had. I am absolutely happy with my purchase and the customer service I received from Keiran and Rose city Chrysler!

Danijel Markus

The worst dealership in the area. Service manager very rude and ignorant. Service department very ignorant and they robbing people in seevice fees. Dealership manager thinks he is better than the customers very ignorant.

Des Hefer

I always keep in mind that the dealership does not manufacture the vehicles, but is responsible for the routine maintenance and brake down repairs etc. like my recent transmission issue. Good and great service would not do justice to my recent experience, the word phenomenal customer service comes to mind, and this is across the board from service manager to the workshop, but an extra mention is my dealings with Chris Ross, his devotion to keeping you up to date on status, progress on your vehicle is commendable, he does what he says he is going to do. Thank-you to team rose city.