Reviews of Platinum Limousine Inc (Rent Cars)

Mark Buckle

Booked and paid for the service weeks in advance (for a big night) and they never showed up or contacted us back. No cabs available at the time so we were not able to attend the event we had planned. Don’t waste your money or time.

Kristle Power

A friend of mine recently had a very shocking death in the family. Unfortunately, it was days before his wedding. He had booked Platinum and understood the $500 nonrefundable deposit. However, they are now refusing to refund him the $1800 charge. Simply heartless and ridiculous.

Alicia Riggs Walsh

Outstanding service! Would highly recommend to anyone looking for a limo company!

Brenda Thorne

Great great service, professional , fun, personable and great prices. Would use again in a heartbeat

Trisha Becker

Leaving this review on behalf of my husband who is a would be customer. He was a member of a wedding that was very sadly cancelled due to the father of the groom passing away suddenly and tragically two days before the wedding. The cancellation policy was that they would receive a refund for the total minus their $500 deposit. But the owner refused to issue a partial refund. I suggest hiring a company with more integrity for your limo needs.

Kandice Power

Showing up late for a set time with a dirty limo that had a broken stereo system is bad. Berating a young woman for voicing her complaints about poor customer service and the lack of service provided is terrible. Save yourself the headache and take your business elsewhere.

David Layte

Used them for parents' 60th anniversary. Great service and nice, clean vehicles.

Danielle Sparkes

We rented through Platinum for a 9year old birthday party...kids had an amazing time, SUV was amazing and Jared couldn’t do enough for us..he is an asset to your company!

Tina Hart-Taylor

John was so awesome to book with me was so professional. Day of wedding Jared was my husbands driver amazing he was so great we had another limo for bridal group but jarod always took care of ladies and made sure we were ok awesome awesome awesome

Jason Spurrell

Amazing driver and limo!

Dillan P (紫クシュ山脈)

Terrible customer service. Should be shutdown.

Devon Sparkes

FANTASIC service!! Recommend for anyone looking for an affordable and amazing time! Thanks Jarrod!

Karen Cross

Would not recommend dealing with this company. Arrogant manager and we had to involve the police to resolve the issue. Would not recommend using this service.

Roger Whittle

Awesome time last night owner went out of his way to make sure our night was great ! Thanks Johnny

Mary Sharpe

What an amazing experience! Can’t say enough good things about this service! From the time we got picked up to the time we got dropped off! Everything was perfect! He made sure to make us feel welcome and stoped for us a lot! Haha we really appreciate it and can’t wait to book again!

Arthur O'Brien

Exceptional service, the limo was awesome and attention to detail did not go unnoticed! Thanks Jarrod (our driver)!!

Rex Tilley

Fantastic Service very professional and prompt for my son's graduation and they enforced the "Safe Grad " rules which i was very happy with !! Thanks Johnny and Jarrod you guys are fantastic!!!

2zoshane

Platinum limo in St. John's. Do not use this service, he refused to refund me, follow his own policy and the agreement we had at the time of purchasing this service. Due to my fathers passing, I had to cancel this service that I had booked for the wedding. At the time I booked the service, there was a non refundable deposit of $500 to book the date of August 12, 2017 and another charge of $1800 to pay in full for the service, total of $2300. If at anytime there was a cancellation, the deposit of $500 would be lost and the remaining $1800 would be refunded. This was the terms that were agreed too at the time of booking. Unfortunately, the terms were broken when platinum limousine did not issue a refund. I have asked them multiple times to make things right and to give them the opportunity to decide the course of action they would like to take before I post anything on social media. However their only response was a phone call to myself involving lots of yelling, derogatory language, and comments of how they do not care about my father's death. At that time, I will be honest, I felt like doing the same because of the hurtful and outrageous comments that were being said to me over the phone and being so close to dads passing, but I did not. I gathered myself and tried to talk to the person and before I could say anything, they hung up the phone. I felt like calling them back but realized that there is nothing I could say to this person that would resonate with them because they could not talk to me as an adult in our previous conversation. I am still blow away from the whole experience, which is why I want everyone to share this post or talk by word of mouth with family and friends to let them know what has happened here, so you or your loved ones do not fall into the same situation as myself and Felicia Collins. Thank you all for reading this and please pass this on to others. People have the right to know what happened here.

Larry Puddister

Wedding services we had from this company is just simply outstanding!!! Hats Off Gentlemen!

Robbie Owens

Great service, nice clean ride, and a fantastic driver. I will use them again!

heather shute

A group of us rented a limo to take one of our friends out for the evening . And what a fantastic evening we had! Our driver Jarrett went above and beyond for us. He is not only incredible at his job but Also his kindness and consideration should be an example to us all.

Marc Dunne

Highly recommended this service-great limo! Great time !

lisa howlett-young

I booked a limousine for my girls tenth birthday. The service I got was awesome and the driver was the best I was so happy with the service from booking right to the ride was a great experience.

Ryan Jobs

Blown Away with the professional services for our wedding day hats off to the driver and the owner who made our day amazing !!!!

john ryan

FANTASTIC SERVICE WITH BEAUTIFUL LIMOUSINE AS WELL.

Martha Maher

Customer service surrounding their refund policy is simply not good enough.

Jodi Hiscock

Fabulous Service!!!! Went outta f their way to accommodate our Party!!!!!

James Douglas

Rented 2 SUV Limousines had an incredible time myself and my party of 25 did! Highly recommend John for the easy booking and professionalism, and Jarrod and John for the great tours they did for us !

Frank Elsie

There were no limousine services available when we were married so for our 60th anniversary we decided to use this service to get us to the Woodstock Restaurant and back. Because of the number of people involved we required two limousines and we are delighted we chose your service. From the comments we received from the guests it was a highlight of the evening. Besides the immaculate condition of the vehicles, the drivers Rob and Johnnie were excellent and catered to our every wish. We have no hesitation in using your service again and recommending you to anyone looking for limousine service. Frank and Elsie Layte L Frank and Elsie

Crystal Oram

Terrible people terrible service!!!! Whatever you do stay far away from these crooks !!!!!

Logan Logan

AWESOME AWESOME AWESOME LIMO TIME ????

Catherine Rogers

Called for a quote and they obviously didn't want my business. Rude, condescending, and dismissive. I've heard of them yelling and cursing at customers over the phone. There are better and more affordable options in town.

Kathryn Collins

Wonderful limo experience for our family of 8 adults and 4 kids. Prompt, pleasant and courteous. Thank you Jarad ????

Susan Layte

My in-laws had there 60th wedding anniversary and used their limos to get everyone to and from the restaurant. Clean vehicles with friendly and polite drivers.

Mrs White

Johnny what can I say ... you saved us. We had tried to save cost for my daughters wedding in hopes that we could use our own transportation to get everyone to the wedding and photos but the day before the wedding I soon realized this would not happen as it was a feat in itself to get everyone to the church on time for rehearsal.. so me in my Momma thought process reached out to a friend of mine to see if she could help. She gave me Johnny’s number from Platinum Limo and in no time he called me. Thank god they had a limo to offer me which was fantastic and we were able to have everyone together and there were no delays . Pictures were completed on time and according to the bridal party they had a great time in the limo and said the driver was awesome... thanks so much for helping us out and making Emily’s and Ricky’s day less stressful... thank you again from the Momma .. you saved my sanity. This is a company everyone wanting great service should rent on your day. Thanks!

Megan Conroy

Jared, our driver, was great. Great experience. Loved the drive around the city. Was a real treat for my mother for her 94th birthday.

Natasha Clarke

I just want to thank Platinum Limousine for providing an excellent experience for my son’s birthday! He and his friends had, in their words, “the best day of their lives”. I would definitely recommend their service and wouldn’t hesitate to book them again in the future.