Reviews of Thornhill Hyundai (Rent Cars)

Golsa Mak

I just received my first new vehicle and I have to say that from start to finish, the sales rep was amazing! Alif Hossain was truly professional and cared about my experience. Thank you to the amazing dealership manager and Thornhill Hyundai for creating such an amazing experience for me.

Grace Consul

Our family purchased a used vehicle from Thornhill Hyundai and Sali Shiraz was an absolute star in helping us. She was thorough and transparent when it came to disclosing the details of the vehicle and on top of ensuring that it was top shape for us to take home. At a time when Toronto was hit with a snow storm, she was on top of her game in ensuring that the vehicle was serviced, detailed and on time. Definitely recommend her care and expertise in assisting you to purchase your vehicle from Thornhill Hyundai.

sun lau

Late Nov 2021. Thornhill Hyundai Service phone call and text message to communicate opportunity of on site appraiser for my 2017 Santa Fe. Its let go should had been in their record. It demonstrates the enthusiasm and aggressiveness of the Sales team, new or old. It quite contrasts with the Service team vigor. There were not that fine experiences with them before. However, follow up services in every aspect have room to be refined as well. Wish them prosper and thrive. Mid Jan 2022 Update rating.

Samuel Kim

Buying your first car can be daunting but the staff here was so friendly and inviting. Onur was the the sales rep that helped me; I like that he made himself readily available, even at a moments notice! You can tell by his attitude that he is willing to get you the best deal will go above and beyond to make sure that happens. He will also make himself available after the sale and answer any questions that you may have once the sale is finished. Very personable and welcoming! Had a great experience here!

Vineela Ummidisetty

Got our first car today from Thornhill Hyundai. 2022 Tuscon Luxury Hybrid model. Ms.Fereshteh Malekan is our sales representative. She took the time to understand our needs &budget and made fair recommendations. She is very knowledgeable and thorough in explaining the features of vehicle. She is friendly and didn't push the things to make a deal. The whole process was made easy and stress-free. Thank her for being so patient with all my queries. Also, thank Mr.Ahmed for making an amazing deal for the lease. Couldn't have got a better deal. Staff are so friendly. Absolutely wonderful first car purchase experience at Thornhill Hyundai. Recommend to visit this place when you think of a car.

Appy Uppal

Got my first car from Thornhill Hyundai. Alif was great and really helpful. He's knowledgeable and overall a great person to deal with. Highly recommend Alif for your car purchase. I'll come back here for my next car ☺️

Charlize Briones

All employees were incredible and able to accommodate the questions we had during our stay. They were able to offer me multiple options and explained thoroughly. Recommend this place!

Reza Abasi

Recently purchased an Elantra from here, altought i must say do your homework before making a purchase but the staff are firendly, we dealt with this gentle man name Masoud and he helped a lot

Gaurav sharma

I went to see a blue Nissan Altima today , i came all the way from orillia to thorn hill just yo see the car as i had the appointment, the car didn’t start when i showed up and they almost wasted my 2 hours time and my money . I will not suggest anybody to go there in near future . And the prices aren’t even reasonable !!!

Resanth Masilamany

Mohsin has provided exceptional service from the time we walked in up until picking up our car. He was efficient, organized and very easy to work with. He def caters to our needs and ensures the best overall experience. He provided us with thorough information and got us the best deal possible. Def recommend his services and expertise.

Roshan Muthaiah

Service Department is great. Sales not so much. More work to be done in approaching customers with trade in options within the Hyundai Brand. Loyalty has got to mean something right?

Kyle Arsenault

Great dealer with great cars and service. 3rd car from them.

Vikram Nagarajan

Very nice service and every essential piece of information well explained by Mr. Mevlut Telli. Especially considering I was a first time car buyer in Canada, he explained how things work in terms of the licensing and registration, OMVIC safety certification, and car features and the test drive was really comfortable too which made mey decision to buy very easy.

Sunil Kc

A big thank you to Mr. Masoud Pakdel for providing exceptional service with my new purchase of Hyundai Elantra Ultimate 2021 series. He has a good understanding of what is client's expectation and needs. He is very professional and truthful about his role and explains in a detailed statement. I am very happy to have been associated with the service they provided me. I highly recommend people to give him an opportunity for the service as he is a very well spoken person.

Viktor Sabadash

We are leased our new 2022 Hyundai Santa Fe with Thornhill Hyundai, and our sales representative was Sali Shiraz. She is an amazing and really good professional, everything was made on the highest level. Thank you all Thornhill Hyundai’s team. I highly recommend your dealership

Lara Landry

If you’re thinking of purchasing a Hyundai, I highly recommend visiting Masoud from Thornhill Hyundai. He provided a professional and friendly service, thank you for making my experience an exceptional one.

Behnam Gol

We liked thornhill hyundai , the experience and service given by our sales guy Mohsin Sheikh was smooth , The new look of the dealeship is beautiful , if you want hastle free service come to Thornhill hyundai & come see Ahmed & Mohsin . highly recommended

MirConceptArt

I love this Hyundai, everyone is so welcome and professional. Masoud Pakdel is a professional and very kind who works in Hyundai Thornhill. He is the best.

Dylyn Wolfman

Got a car as a university present from my aunt. She quickly Took it back unfortunately before term was up. Called too get remaining of my personal belongings, and no call back. Badicalle lost out $50-$70 PLUS a very important irreplaceable item w meaning behind it all GONE! .If I could give anti stars I would. I want my stuff back! Also cat drove okay besides that there was some engine issues that should have been replaced long ago but nope and under warranty but oh well. Now sol w no vehicle *** Response to Hyundai - Sorryivs called multiple times as I can't come in. I don't have a car anymore as sits at the dealership.

Jan Louise

Working with Masoud was an absolute pleasure! He is so patient, we never felt pressured to make a decision. the best part is he stayed in touch with us the entire time which made our experience even more enjoyable. I highly recommend you come to Masoud when you visit this location!!! -Sarah & Jan

disha sathawara

It was a great experience from my sales person, Karan Sharma. As a first time buyer he made the entire process smoothly and answered lot of questions in very courteous manner. Sales manager Ahmed Singer was very humble and told me about the importance of having winger tires added to the payment and he gave me first season storage for free. Finance manager Mohsin Sheikh got me approved quickly and explained me benefits of GAP insurance. General Manager Stan Lubovsky greeted me when i was picking my vehicle and congratulated me. I would also like to note that there are adequate safety measures in place to ensure a safe environment for customers.

Sandra Bailey

Got my new Tucson here a month ago and absolutely love it! Visited a couple of dealerships but Andrey at Thornhill gave me the best price, with the least fuss - clear, transparent pricing and thorough sales staff who answered my million and one questions without hassle. Really nice dealership - and pretty decent coffee (okay not important, but a nice touch!). The team here got back to me promptly with enquires, spent time running through the little details of my new car and (most importantly for me) I never felt pressured into making a decision. A fantastic experience!

Special Journey Tanya

I was able to purchase my first new 2021 Hyundai Kona...I was treat with the upmost respect. Sales Representative Onur did an amazing job in helping me select my new car...Awesome customer service skills..Thank you so much Hyundai dealer and a big thank you to Onur.

Will O'Rourke

Very knowledgeable Sales team. Excellent customer service. They go the extra mile to make the car buying and servicing a memorable and pleasant experience.

Sunil Timalsina

New management is much much better than old one! Specially Ahmed Singer. He went above and beyond for helping me with my lease transfer. After being conned by previous sales team when my Hyundai Sonata broke on the highway and got scammed to trade at low price instead of getting reimbursed from almost dying! I am glad to see there is complete refreshment of management and people like Ahmed are there to work on interest of client. I might be back to Hyundai after this experience.

Dae-Kyum Kim

Irene was friendly and really supportive for my visit about SantaFe and Palisade.

Mohammad karimi

We had perfect experience We are so happy to purchase our new car from this dealership, the costumer service was amazing. Our sales representative Sali was so kind , helpful and she followed up with us everything

Fariborz Salehpour

I picked up my Tucson 2022 today form Thornhill Hyundai am happy that the process from choosing the car and driving it only took a few days. I would like to thank from very professional and supportive personnel: Sales and leasing consultant Ms. freshteh Malekan and Financial Service Manager Mr. Ethan Gorjian who helped me a lot. I think Hyundai is one of the best options if you need an affordable car that has many of capabilities of more expensive cars. Thank you, Hyundai!

Monica Vinar

We purchased our Santa Fe Sport 2.0 Turbo here in 2016 and I've been in love with our car ever since! The reason for my review today is to say a big Thank-You to the Service Dept. and Staff at Thornhill Hyundai. I had to bring the vehicle in several times since some parts had to be special ordered. Salar was my advisor each time and he was friendly, knowledgable and compassionate, he also made sure my car was well serviced. It goes beyond that though, since I now live in Aurora (way outside the shuttle area from Thornhill), here is why my loyalties to this dealership stay true... Salar arranged to have me picked up, got me a rental when something took several days, and on another occasion arranged a quiet office space for me to work in while I waited. The attention to detail in customer service, (from the moment you get out of your car, to everyone in between who are ready to help), is excellent and not something I will forget. Thanks to everyone on the service team. Much gratitude ~ Monica

Rebecca Valentini

I am so pleased with my experience at Thornhill Hyundai! Onur was very easy to deal with and he hustled so I could get the car I wanted! ???? Thank you!

ahmad alamdar

Absolutely a great place to buy a car from, EXCELLENT Staff and accommodation Recently bought my first car from Thornhill Hyundai, I got the most amazing deal. Excellent service by Mohsen Sheikh, wonderful experience from choosing a car to picking it up. All in less than 3 days. Mohsen Sheikh was humble, extremely responsive, he made the whole process seamless, super quick and easy. Recommend giving a shot before finalizing your next car!

Vikas Trikha

Recently bought Bumper and other parts from this dealership. Yaser Khan is the best person to be contacted for buying parts. Nice and friendly staff.

Soroush Emtiaz

I had a great deal with Thornhill Hyundai, specially thanks to Masoud Pakdel who was helpful from the first session we had. He explained all possible scenarios to my situation and shared his experience with me. He also mentioned all details of different cars and recommended the best one for me and my family. I am very happy with his service and enjoyed the time with him as he was extremely warm and friendly.

Parnian Kh

I don't recommend this garbage car. They are stealing your money and when you need their services they don't do anything. We got a brand new car and it came with so many problems! Very surprising! And they always call these problems normal!!!

Kevin McGillycuddy

I purchased a pre-owned car from Masoud and was delighted with the service from him and the rest of the dealership. I would highly recommend both Masoud and Thornhill Hyundai.

Auro Rozenbaum

I strongly recommend Thornhill Hyundai for the service quality and human quality. Mevlut was the sales person I dealt with. No pushing, no hidden agendas, real help in understanding the dealership offers and to determine the best alternative. Also important to mention the promptness of Stan, the man who runs the show there. Pleasant and efficient way of doing business.

이쁜천사

Worst customer service ever! Bought my car here and always did my maintenance here. Now, people here are so rude ... unbelievable.. Also they dnt even wear mask ???? Definitely not coming back ????

Adam Mohebbi

If Hyundai is the car that you are looking for I highly recommend Sali Shiraz at Thornhill Hyundai. She is very nice and patient and she does her best to give you the trade that you want. Thank you Sali!

wahida karzi

My husband and I came to Hyundai to look for a car Mohsin greeted us right away and asked us if we needed help. We went to take a look at some of the cars and we ended up liking the 2022 Hyundai sonata he was very professional very polite and very friendly. He knew what he was talking about and made it very easy for us to understand the ins and outs. He made our first time buying a car from high-end dealership, I had the best experience we’ve ever had highly recommend going to him for the best car buying experience.

Roger Rains

Mohsin Sheikh was the salesperson who served us. He was very knowledgable about the Kona he was showing us and answered every question completely. His clarity of communication made it simple for Banounahid L. to confidently purchase her new vehicle with no hesitation. He was very generous with the bonus he also added to the deal. I would suggest anyone looking for a new vehicle to contact Mohsin fist and save yourself a lot of headache and grief when purchasing your vehicle. Believe me!

FraYo

The experience at Thornhill Hyundai was excellent. This review is for Mavlut! He was like extremely kind, charismatic, and fair during the whole process. I recommend you all ask for Malvut because we can give you great experience and try and get you the best deal. My family has been buying and selling cars for a long time, and we were extremely happy with his service. I wish him the best and if you are reading this Malvut I thank you once again for your excellent service. Additionally, I would like to leave a review for Ethan. Ethan, who was part of the financial team, was very professional and kind with everything he did. He was more than fair in all of his negotiations and made sure we left as happy customers. I recommend you all work with him aswell. Thanks a lot to Mavlut and Ethan. I recommend 5/5!

Mandis Tafreshian

So here's my story. I have a 2020 Kona which has engine trouble, that will take God knows to fix. This car had a recall notice since April 2021 and nobody said anything in Thornhill Hyundai service and instead, they are trying to blame us for oil or a small nail in the tire! During this time, I have no transportation. My car is under warranty. Hyundai has a strict policy of NOT providing loaner/courtesy cars to your customer for THEIR defects. This is really HORRIBLE customer service. Other manufactures provide loaner cars when there's a defect in their cars. This means for every Hyundai customer who bought a car and is still under warranty, they must foot their own bill for a rental. I don't recommend this company and their services AT ALL!

Parsa Olyaeifard

Nice staff, very caring and supportive. i recommend this dealership to anyone looking for a good experience buying a car for the first time. all the best.

Brian Gonsalves

Service center personnel were very professional and efficient. The place is clean and tidy and a well stocked free coffee bar.

Prashanth N. Sai

My brother Karthikeyan got a car recently from Thornhill Hyundai and our experience was amazing. Masoud was our sales representative, he and Ahmed went above and beyond to help us. Ethan was our financial advisor and he was compassionate and took great care. Thank you guys for all the help and we look forward to returning soon ????

princess cubilla

We are happy with the services that Mohsin Sheikh gave to us! He's very generous with giving you some add ins on the car! He helped us so much and we couldn't be more thankful for his service! Thank you, Mohsin! Thank you Hyundai fam for helping us get our brand new car!❤️????????

Sarah Simpson

My partner and I had an overall positive experience buying a car from Thornhill Hyundai. Sonia was very accommodating to work around our schedule, and we really appreciated how she made herself available. Being able to pick-up the car ahead of schedule was especially helpful. While we would have liked a lower interest rate, we feel we were given a fair price for the vehicle. All of the staff we interacted with were friendly and the office was very well organized. Thank you Sonia for your patience and warmth while we weighed our options and decided what worked best for us.

Amir Ghavam

I had a great experience at this dealership specially the sales rep “Alif” was extremely helpful during the process. He answered all of my questions and helped me to get the best deal.

Anthony Russo

This dealership has been amazing to deal with. From Irene Song in the showroom, to Ahmed Singer the Sales Manager to Jas Rai finalizing the deal details. Amazing experience at this Hyundai location.

Javaria Naseer

Worst and unsatisfactory experience ever since I bought 2021 ELANTRA from this dealership. Bought a car on May 6, 2021from Mohsin Sheikh, it is not even been a year and this car gave us so many issues. On my first service, they forgot to reset the meter and I had to come all the way from Brampton to get it reset. After 3 months, the chrome peeled off from both sides and when I shared my concern I did not get any response from Thornhill Hyundai for more than a month. However, after calling them so many times Service Manager Joseph D'Orazio tried helping to sort this matter out. After waiting for such a long time 3months for parts and getting chrome fixed here comes another new issue; the Horn! Weirdest sound ever. It felt more like that I bought a second hand car where I am keep getting issues one after another. Don't know anymore how a new car feels like. Also, I requested for premium winter mats on the time of purchase and got the basic ones instead. Never liked the basic rubber mats and even told Mohsin that we want the premium mats. At the time of getting my winter tires on, they again did not check on their end if everything was good to go. As soon as I am off the highway, a notification pops up on my screen that check the Sensor monitoring system. Again, had to take off from work and had to go to Thornhill 1 hour away to get that fixed. So frustrated with the customer service and also left a couple voicemails to the Manager but still no one got back to me in regards to my concern.

Nery Quintero

Mohsin sheikh sold our second Hyundai at Thornhills dealership and we found that the sales staff were very helpful and honest.

Azer Aykut

I am so pleased with my experience at Thornhill Hyundai! Mevlut ( sales representative) and Naz (Used car manager) was very easy to deal with. I highly recommend this dealership to anyone who needs a car! Thank you Thornhill Hyundai!

ana hita

Got an offer to trade my car. Showed up on my appt, thinking this is just something random. Ended up picking up a brand new 2021 car for good monthly payment. Sali,Ethan and Ahmed helped me to close the deal very fast. Im very happy with this deaership now and im tkaing a friend next month to get a car for her as well

Walmir Segatto Jr

Amazing experience purchasing my car! Onur was very supportive and helpful, and walked me through all the details during the process. And the most important, got the best deal and no interest rate for a 1 year financing.

Ahmed Abdulahi

Mohsin Sheikh is the best customer service I met. His overall performance is ultimately exceptional. He fast, convincing and reliable person. I wish him all the best in his career.

Amanda Watson

Worked with Masoud Pakdel on our first lease and couldn’t be happier with his service! Fantastic experience all around, keeping us informed and part of the process the whole way through. Highly recommend Masoud and Thornhill Hyundai for a great experience ????

Krista LeClair

I went last week and purchased a vehicle and I have to say that from start to finish, the sales rep was amazing. Mohsin Sheikh was truly professional and cared about my experience. Thank you Thornhill Hyundai and to the amazing dealership manager also!

Salar Astaneh

We had a very smooth and fast process all thanks to Mohsin and Ahmed and Jas. They helped us with everything from all the explaining to helping choose the best possible option.

nasim mo

I had a great experience here , found the exact car I and My wife wanted. Saul our sales consultant , was so kindly and helpful behaviour.

Michael Holmes

I purchased my new Tucson here this month working with Andrey at Thornhill. After visiting several dealerships looking at similar models, I found a great car listed for sale at Thornhill Hyundai. After speaking with a rep, I was able to book a test drive the same day I saw the listing. Out of all the comparable cars I looked at, Thornhill offered the best price, with no hassles. Andrey was excellent to work with for the entire process. I never felt pressured to buy, and he was prompt at answering my questions. Would definitely recommend buying from Thornhill Hyundai if you're looking for a car.

Do The Opposite

Had a great experience buying our first car here - a used Hyundai Elantra. Andrey helped us make the decision and provided us with a lot of different options. He was very knowledgeable, friendly and polite. I really dislike dealerships that use sleezy sales techniques, and Thornhill Hyundai is the opposite of that, which was a big factor in making a decision to purchase here. As first-time car buyers we had a ton of questions and Andrey has patiently answered them all. Highly recommend! Alex

Arian

I traded my old car with this beauty with Thornhill Hyundai and I had the best experience. Mevlut helped me with my trade in very smoothly. he is very knowledgeable and helpful! I totally recommend this dealership for your Hyundai purchase

Ian H

I'm very happy with my 2019 Hyundai Tucson - it's almost like new! The rep helping me (Onur Onder) and other staff were helpful, I never felt anyone tried to coerce me into buying extra services I wasn't interested in (probably due to the non-commission sales people). Overall a very positive experience.

Elisa F

Thornhill Hyundai has been absolutely AMAZING. I had the pleasure of dealing with Mohsin Sheikh. I have to compliment him on his TERRIFIC service. He has a great personality. He had all the paperwork in order, every little detail was covered. His attention to detail is fabulous. Such a pleasurable experience and I'm so excited to drive my new Tucson. Thank you Mohsin and Thornhill Hyundai!!!

manuela lefranc

Honest, accurate, on budget, punctual, and caring! I will tell my family and friends about my experiences and wish all interactions with companies could be this easy and rewarding. And here's why: it's always an anxious time for me when returning my end-of-lease vehicles. This is the first time that I have gone to Thornhill Hyundai, and both Stan and Ahmed were amazing and went way beyond my expectations when I was returning my end-of-lease vehicle, and was really unsure about my best options around things like buying out my vehicle (with very low km) or leasing a new vehicle, etc... I had many questions and their kindness, patience, and thoughtful attention to my personal situation, plus the way they presented all my possible options made it evident that I was not only a valued customer -- they made me feel like a new and valued member of the Thornhill Hyundai family! Ahmed, in particular, was extremely detail-oriented which I appreciated throughout the entire process.

Mohammad Mehdizadeh

Never lease a car from this place. I have leased a car from them and first of all, they sold me useless protection packages and claimed that this is even better than the Hyundai`s lease-end protection! During services, they were expensive and non-supportive. You basically had to fight every time to get the services you`re supposed to get from them. During the lease end process, I also had the most inconvenient experience with them. If you are after leasing with a piece-of-mind, don`t get your lease from them. I just want to add one more comment here. During the purchase process, they are pleasant, supportive and helpful. The misery starts once you closed the deal.

Golnaz Tadayyon

Not the best auto dealership, but nice sales rep. There was not enough light to find right parking spot or even find Hyundai among all other brands.

Afi Fard

Amazing service with professional support from Thornhill Hyundai dealership. Great deal for Hyundai kona. I had one of the best customer service experience with Mr Mevlut Telli. He is very polite, knowledgeable and reliable. Highly recommend him????

English Cafe

I really enjoy having my appointment done at Hyundai Thornhill because I feel completely satisfied and content in advance as I know the staff and the personnels are all welcoming and sociable. I bought my Elantra at this dealership and am going to exchange it with a New model of Santa fe there again.

Mario Lauande Lacroix

Good service and front desk is friendly and helpful. Ask for the current deals, I always get some interesting ones there, like oil discount or free inspections! They don't rip you off and explain when you can wait more time for a specific service, so I can be prepared on my future budget. Now open on Sunday as well.

Russel Inspektor

We purchased a new Hyundai Pallisade from Sali at Thornhill Hyundai. All the managers and staff were very friendly and great to deal with including Ahmed, Adam and Jas. Our vehicle arrived early and we are very happy with it.

Charles C.

We recently got a car from them. Great service and very friendly. They are very knowledgeable and experienced. Overall, they are great and would recommend it to my friends and family

Sam Sadiora

Mohsin Sheikh . The best advice I ever got buying in Canada ????????. Very professional and supportive. I am recommending everyone. Thanks a lot .

Bovey Huang

Purchased my vehicle a few weeks back and had a great experience. Thanks Masoud, Mev and team for making the process quick and easy.

LenAM

This was our second time buying Tucson at this dealership. We came to change the oil and, for curiosity sake, inquired about the deals on new cars...and we had a great deal that we couldn't resist. Sali, our dealer, was exceptionally courteous, professional and patient as we had many questions. She happily showed and helped us set up the program on my phone -outstanding service! The front line employees like Naz, Any and others were also friendly and helpful with the inquiries.

Tomasz Pasternak

EDIT: We bought the 2019 Elantra Preferred in Polar White with a great trade in on our Cruze. Thanks to Emilia, Usman and Cam for friendly, professional and HONEST service ???????????????? EDIT 2: Unfortunately I've had to reduce the rating as the service in the service department continues to miss the mark. Our first incident last year was that there was mass miscommunication which led to us having to go to the service department 3 separate times and we even had trouble getting a ride home and back. Today, we were told our tires weren't pulled from storage and we'd have to come back a second time, even though the service agent who booked our appointment told me we would have our tires changed the same day. Thankfully, today we dealt with Mimi who is apparently the customer experience manager and works at service. She explained everything to us and was empathetic to our situation. We ended up leaving our car and she told us everything would be done ok the first business day thereafter. She was really friendly and professional and we appreciate her help, given the difficulties we've had with service previously. Today my wife and I walked into this dealership looking to test drive a new Elantra. We were warmly greeted just after walking in, and after telling the receptionist what we wanted, we were asked to get comfortable and look around while she got someone to help us. Emilia met us on the floor and was happy to help us get a test drive within minutes. We made it clear we didn’t want to be pressured as most dealerships in our experience are quite aggressive. She made it clear that the staff here are not commissioned and that it’s something we wouldn’t have to worry about. Just before we went out for a drive she explained the current pricing to us about the trim we were interested in. The test drive vehicle was this red 2019 model. Emilia told us all about the car during the drive and was really helpful. One of the guys I talked to and joked around with at the dealership turned out to be the manager, also really easy going and friendly. When we were done Emilia gave us a nice brochure to take home as well as her card and offered to follow up with us late next week. We didn’t buy the car because we are still doing thorough research. But this being the fifth dealer we’ve visited, I can confidently say it was a great experience and if we choose to buy here I’m sure we’ll be happy. Thanks Emilia ????

Tannaz Salehpour

Just took my new 2022 Veloster N home. I Love it!!! This dealership has fantastic service.Their sales representative Fereshte is extremely helpful and nice. She put a lot of effort to make me happy with my purchase! Very satisfied!! Thank you Hyundai Thornhill.

Adrian Pfaff

Amazing customer service through and through! They really know how to make you feel like family. Mevlut Telli my sales representative & Fortunato Pezzo the general sales manager really went above and beyond to help me have the car I love and enjoy today. If you're looking for a Hyundai dealership, seriously look no further. You'll be 100% satisfied & sitting in the exact car you're looking for! Thank you Thornhill Hyundai for you're amazing service

niloofar Kord

Mohsin Sheikh gave me an amazing service and would recommend Thornhill Hyundai to my Persian friends.

Eduardo Gonzalez Garcia

Excellent service In recent days I went to the Hyundai dealership in Thornhill for a test drive and to find out more about the car I wanted to buy. Mohsin Sheikh attended me, who offered me special treatment and excellent customer service. We moved in different quotes and payment options, we negotiated and I was very impressed with the quality of service that they provided me at that time. At the same time I want to thank Abmed because he got me a good deal to trade-in my car. At the end I bought my new car, and I was very satisfied with the price and the services that I obtained with the purchase. I recommend them 100%, ask for them.

Caitlin Caon

Purchased my first vehicle at Thornhill Hyundai today. Everyone was so lovely, and made the experience great. A big thanks to Mohsin, who I dealt with directly. Was wonderful at explaining everything to me in depth, and getting back to me in a timely manner. I would highly suggest him to anyone in the market for a vehicle.

Danyal Houshangi

This 5 Star is Only for Melvut (Sales Rep) who I got my new beautiful Sonata N Line 2021 from. He is an amazing, friendly and patient gentleman. If anyone ask me about one advice on going to this dealership, I'd highly recommend to ask for Melvut, believe me, he makes things happen !!!

Ry K

Absolute disaster of a dealership. To push the deal through, the sales manager, Stan, promised that he would have our winter tires stored for us, and install them the following season. However, it turns out that they had misplaced or lost our brand new winter tires, and when we showed up for our scheduled appointment to swap the tires, they were nowhere to be found. This dealership has to be the worst dealership to work with; they make false promises, and take no care in the safekeeping of tires that are stored with them. Do yourselves a favour, and do not trust the management of this dealership, and do not trust any incentives they may offer. They do not even deserve a 1 star...

Rashid Mesbah

I don't recommend buying car here they are not transparent. They gave me an offer for 157$ biweekly of an Elentra including winter tires and 4 yrs maintenance then they said that they could give me discount and decrease the price to 139$ by weekly. I accepted and bought the car. When I took the car they said that winter tires and 4 yrs maintenance is not part of the deal! They said that when they decrease the price they delete them from the deal! Beside they filled tank of my car and added its cost to registration fees!

Fawad Zaman

I had a wonderful experience doing business with Thornhill Hyundai. Looking for some parts for my 2 cars and Yaser Khan handled me very well. Parts were made available to me in no time. I am pretty happy and will sure recommend for any parts support.

ati rasouli

I have my Elentra for more than 2 years but I leased and getting services in Aurora location.Regarding the issue that happened last week suddenly to the muffler of my vehicle I had to go to Thornhill location.Despite of my own dealership which did not care about my situation, Mr.Hurmozd with his sweet smile and caring voice tried to calm me down and gave me all the information about the procedure and provided me any help and support which was possible or even more???? I got my car fixed very soon with a warm and welcoming care from Mr.Hurmozd and all his colleagues in service and lease department. Thanks to a Persian lady in the front who guided me to right person!!

rayman samanta

Just got my Elantra N-line today with the help of my awesome dealer Masoud. He went through all the details about the car with me from the beginning. Never felt pressured. The part is he gave me a really nice deal. Highly recommended. Look for Masoud Pakdel if youre interested of getting a car. ????????

Christy Bookkeeping & more

I got my Hyundai Tucson from this dealership. Mohsin Rehman was the sales rep. He did an excellent job. I completely loved his service and I will recommend this dealership if you need a car.

Peter Panasiuk

After second visit 5 stars goes to 1 star. Took my wife Santa Fe 2.0T for oil change and tire rotation. Besides paid to check spark plugs. Diagnosis was spark plugs condition are normal. A few weeks later, we noticed noise coming from front wheel. Took it to the same place for diagnose (cost $135) Diagnose was that noise is caused by front wheel that was a few weeks ago rotated in the same place was now loose (free play) Besides they checked spark plugs ( did not ask for it this time) and suggested that they are need to be changed as well- a few weeks before I paid to check it and was diagnosed to be in normal condition by another mechanic ??? So, my second trip to this dealership was actually to fix loose wheel that was not properly secured on the first visit when wheels was rotated. ( I will be ok if they admit mistake and fix it for free ( we just human beings and we do sometimes mistakes) End up paying for diagnostic fee and for wheel alignment that I said I do do not want and they try to upsell everyone. Better find another dealership, If you loose wheel on the highway you may not be so lucky.

Jon Nhan

Thank you Sali, Jas, and Adam for all your help in my new vehicle purchase. Sali was knowledgable, and communicate well throughout the whole process. I walked-in to the dealership and she helped address all my needs. Jas was great from the finance side and made the paperwork process smooth and easy. Adam was great in post sales, ensuring everything went smoothly. Best experience at a dealership I've had.

Richard Manuel Vargas Arenas

The worst service I have had so far definitely. I tried to send an email in order to make this situation known and this is the date and no one call or email me. This gives to understand the importance that this dealer gives to his customers. Thank you very much for this terrible experience

Heather Motut

We had an amazing experience here! Excellent service! Andrey sold us our car, and he was great - friendly, knowledgeable and showed us the perfect car for what we wanted. Ahmed helped us with the financing, which was such a lovely experience. We had a lot of questions as this was our first car, and he was so patient, thorough, and efficient. We were nervous to make our first car purchase, but we felt completely taken care of here.

Alona Ross

Mohsin Sheikh , Ahmed Singer & Stan lubovsky were amazing , they all worked together as a team and gave me a deal that was with ouststanding with winter tires and maintenance. I had wrong insurance, but they also helped me with correcting the insurance , will definitely recommend this dealership to friends and family .

Adam Lang

Love doing business with TH Hyundai, they always take great care of me. Mohsin just hooked me up with an awesome deal and provided outstanding service. Thanks!

Surinder Kaur

I got a Hyundai Elantra from this showroom my sales rep was Mohsin Sheikh. I am really happy with the service and deal that i got from the company and Mohsin was really a great help. He made the whole experience very customer focused. His knowledge of the vehicles, options, and approach to the whole buying process was outstanding. Would highly recommend both Mohsin and the Thornhill Hyundai for your car buying needs.

reetinder sandhu

The Guy Moshin Sheikh.( Business development representative ) He thinks he is best credit approver, He will took all information from you and can't approve credit at all. I told him not to put inquiries on my wife and my dad's credit He should check one of us. But he put inquiries on three of us account's and said sorry no bank is giving you loan. As we told him at first that we don't have work at that movement as we were new in Toronto. At the End he will say they couldn't find your credit card. So funny bro then how bank shows inquiries. Thankyou please don't trust that person

AC CA

Amazing service ! Got help right away with my urgent problem with my car. They were so busy but showed real concern and helped me out. Nish went above and beyond. Thank you very much !

Sajedeh Benrashid

Mr. Masoud was so respectful to the customers and he arranged everything truly of customers needed. I appreciate Mr. Ethan and Mr. Ahmad too. They make everything much easier for us and they were so flexible for the customers budget. 100% I recommended to make your purchase from Thornhill Hyundai.

Brandon Assing

The service advisers are very friendly. However, they tend to push certain services as "recommended" by Hyundai, whereas some Googling shows the services are largely unnecessary. They list an engine oil flush as recommend for preventative purposes, but most articles and forums say that it's usually not needed and may even cause issues later on. Hyundai also released a Technical Service Bulletin (#09-EM-001) that states that they don't recommend or endorse this process for any of their cars/engines, so I'm not sure how the dealership can push this on customers as a recommended service for proper maintenance. Edit: I called and was told that the service bulletins often change. I asked for the notice of the change and was told that I'd be called back. It was likely forgotten; this was about a month ago and I haven't gotten a call back.

Ashish Kandula

I picked my lovely Hyundai Tuscon hybrid 2022 today and truly overwhelmed by Moshin Sheikh’s assistance and the excellent work that he put in for us. With all his help I got the best deal for the car. Mohsin handled both finance and sales for us and made the entire process super smooth in getting me approved even with my work permit. I 100% recommend Thornhill Hyundai showroom and the services offered by them.

Veta R

Monica did an amazing job helping me find the perfect car! She was very helpful and made sure I made the right decision!

Manoj

Mr. Yaser Khan from the parts department is an amazing professional. He helped me in getting my car’s bumper when no other dealership could not help. I really appreciate service provided by Yaser. I highly recommend his services.

Saif Rehman

Buying a car is one of the most important decisions of one's life and AFSHEEN BAIG at Thornhill Hyundai made it very easy and simple for me. Everything was discussed in detail and all kinds of options were provided to chose from. I highly recommend AFSHEEN BAIG & Team at Thornhill Hyundai. The best people in the business with the best attitude.

Elli Tehrani

Great service. Had hard time to secure a convenient time for service, nevertheless, I am satisfied and received a great report of work was done. There is always room for better prices.

Damanjeet Singh Aulakh

I have Hyundai Sonata 2016, went there for my spark plugs, Service in the parts department is exceptional, Yaser from the parts team well understands your concern and helps you out to the core of it, if ever you are not sure about the part. I would really like a shout out for Yaser for the high end customer service as he understands his job very well. Highly recommend this Dealership

Sohail Gholipouri

I had a problem with my car's engine. When I explained my situation for management, I received good help from the whole team and my direct advisor Hormuzd who was very helpful to me.

Andrew Kwon

First time buying a car and Irene was incredible! She was very patient when I had several questions. She would always answer, and clarify everything so I was always sure of what I was looking at when it came to pricing, deals, and overall everything at the dealership. I didn't feel overwhelmed or intimidated at all. I learned a lot here and left there with a great car at a great price!

A. shawish

Mavlut was great to work with and really went above and beyond to secure my desired car and ensure top quality. He made the process simple and fast and kept me well informed along the way. It was a pleasure working with him and I would highly recommend this dealership.

Kong Jonathan

We dealt with Masoud at Thornhill Hyundai and he was extremely pleasant and helpful. He very was patient in explaining the different trims of our dream car, Kona EV. Also helped us with the remaining lease term of our previous car. When it came to negotiation on the final price, he was very professional and courteous. At no time did we feel pressured and he was upfront and honest about the whole transaction. All in all, an amazing car purchasing experience. Would definitely recommend this dealership, especially Masoud, to my friends and families!

Roz Gelade

The team at Thornhill Hyundai were amazing. They took the time to explain things, treated me with respect and were extremely friendly, welcoming and helpful. They made it a positive experience . I would recommend anyone to this dealership. Special thank you goes out to Stan, Melvut and Ahmed.

Tony S

TL;DR ... Came in to buy a 2022 Tucson. Demo was priced ~$3500 over MSRP with 6000km on it. Low balled us on trade by ~5k, purchased a higher trim Tucson N-line at Orillia Hyundai the next day, brand new with 0km, and saved nearly $6,000 when compared to the vehicle we looked at here. Bill of sale is for the new car we purchased the next day at an HONEST Hyundai dealer. FULL STORY: Came to purchase a brand new 2022 Tucson N-Line, they did not have any stock, but they had a DEMO Tucson Preferred with trend package (one trim level below) so we decided on maybe buying that instead as it was in stock. The price was $40,079 not incl. tax. The car had 6000+km on it and was shown to us with a baby seat and other junk inside of it. It was being driven by an employee, even though being told on the first visit it was "locked up in the other lot". Whatever. no big deal. I'll come back. Two days later, we test drove it; liked it and wanted to do a deal. This is where it gets crazy. The price of the vehicle was above MSRP, Red flag 1, even though it had 6000km on it and was being sold as a demo model. I caught this between visit 1 and visit 2. Roughly $3,500k above MSRP. They also told us and I quote "we dont match the online price, try and buy it online, you cant". Red flag 2. Given the mass delay of new vehicles due to COVID-19, we decided lets see what they offer on the trade in, maybe we can still work a deal. Previous to the 2nd visit, I got an appraisal elsewhere (a Vaughan dealer) for +13k. Thornhill Hyundai offered 8500. Red flag 3. "you'll never get that, its fake" they proclaimed. Even though I had proof and showed them the offer. Dont even get me started on the so called "Mandatory" $1859 fee they tried to slip into the bill of sale. Red flag 4. All in all, we decided to walk, for obvious reasons.. and bought a 2022 Tucson N-line the next day at a different Hyundai dealer.

Zara AD

It was a fantastic experience purchasing our first car from Thornhill Hyundai. 2022 Kona luxury model. Dear Sali, our sales representative, did a fantastic job and put in a lot of effort to help us achieve this goal. We are very pleased with our purchase.

Sarah Catherwood

We had a bit of an experience with our original salesperson leaving after we agreed to buy the vehicle and before we picked it up and finalized everything. Mohsin was able to pick everything up and handle our purchase to conclusion very well. He was friendly and professional.

S. Reza Fattahi M.

Haven’t received a couple of items that I paid for when I purchased the car. Still waiting to pick them up, so there goes three stars for that! Update: Four months, and I’m still waiting for the ash cup. The guy was supposed to call and tell me when it’s gonna be ready for me to pick up but never did. Not good customer service.

Erkan Arda

I got my 2022 Tucson Hybrid from Thornhill Hyundai. The colour that I want wasn’t available for long time, but they delivered the car in a very short time with the colours I want in and out. Especially Onur Onder did made a great job, he referred me the best car according to my needs. And, he take care of everything in a very polite and professional way. You are rocking in this business guys!

Albert Choe

Just got my new Kona from here and I'm loving it. I was helped by Irene who made the process easy and enjoyable. She always got back to me quickly and was really friendly. As a first time car buyer, I really appreciated that she made things easy to understand and I never felt like I was getting hustled to make decisions I didn't want to make. Thank you Thornhill Hyundai!

Perry Blatt

I PURCHASED 4 CARS HERE, AND SALI BY FAR WAS THE MOST HELPFUL PERSON, VERY KNOWLEDGEABLE AND HONEST. SHE HELPED ME TO GET MY APPLE CARPLAY WORKING AMAZING. I WILL RECOMMEND HER TO SELL YOU A CAR.

Mahmoud Norouzi

We leased a 2022 Santafe from Thornhill branch and we are really in love with it. beside the attractive face, it's safety features are really outstanding. Mrs.Freshteh helped us a lot to find the best deal and guided us through different trims, also Jas Rai the finance manager was full of energy and good vibes always made every step joyful. highly recommend this branch.

Hilton Lok

Windshield was damaged with a one foot long crack while servicing at the dealership. Wasted half day work time to visit the dealership for windshield replacement. Review updated: Communicated with Stan, the General Manager of Thornhill Hyundai and understand the incident was an accident and precautionary actions were taken to avoid the same accident from happening to other customers. He also helped me with a smooth process of lease end buyout of my car.

Rigers Shtini

My experience with leasing a car couldn’t be any easier because of the help from the people at Thornhill Hyundai, especially Sales Rep Alif Hossain, who was great throughout the entire process, made everything so simple and helped me lease a car and get a great insurance price for my new car. Highly recommend both the dealership and Alif.

Ibolya Jakab

Excellent customer service !!! The staff are always very helpful and attend to you the minute you enter the dealership. This was my first time buying a new car, my husband/Tibor Szabo/. and Mohsin was extremely friendly, helpful, and accommodating. From start to finish he helped me every step of the way and I would recommend him to anyone thinking of going to Thornhill Hyundai . thank you for everything????????????????

Jordan Billinkoff

Mohsin sold me a new car at Hyundai. He was very helpful and knowledgeable. I love the car and had a great purchase experience.

rachel Mal

Sali was a great sale person. When I mentioned any concerns, she was quick to address them with no hesitation. Very straightforward and didn’t try to hide anything . Thank you!

fatemeh mollaei

We got our first car Kona 2022 from this company. We are so pleased with our purchase. Our sale representative was Ms. Fereshteh Malekan. She is so amazing, helpful, respectful and fully knowledgeable. She really takes time and tries to assist her customers. She made a great deal for us. We appreciate Mr. Ethan Gorgian as well. They delivered our car soon and arranged everything in a way we expected. They are so professional. Good job guys.

Mohammadali Nikaein

We were happy about the services which we received from Sales associate ( Sali) and Financial Services ( Mr. ETHAN). I am going to add something. Today is Dec 22 2021. My wife took Tucson 2022 for starting problems and some errors in its computer, their mechanics said to me thar he can not do anything for it, even one simple battery test. They think all customers are .... ; however I change my review from five star to three star, I am sorry, Do not trust no three months payment, it may be two months no payment.

Linda Orriell

I just purchased a Hyundai Accent Ultimate IV Automatic Car. The sales person I dealt with was Ahmed Singer. He was very knowledgeable and helpful throughout the process, I would highly recommend anyone purchasing a new Hyundai Vehicle from Thornhill Hyundai that they deal with Ahmed Singer. . Also I have dealt with Thornhill Hyundai for many years and recommend that anyone looking to purchase a new Hyundai vehicle, purchase it from Thornhill Hyundai.

Horst Serschen

I was in need for a rear differential for my 2014 Hyundai SantaFe with only 60.525 kilometer on the odometer and contacted Hyundai Thornhill Mr. Yaser. He was very professional and assisted me with the correct part. It was a pleasure to deal with Yaser. I have also recomended my garage to get in touch with Yaser if Hyundai parts are needed. Personaly, I recomend anyone who is in need for parts to contact Yaser at Hyundai Thornhill. Thanks Yaser

Dan

Service was fast and courteous but make sure you check your personal settings when you pick up your vehicle. For some reason they always disable the automatic headlights in my car and never turn them back on.

morvarid poorsattar

Excellent customer service. Our seller Mr. Mohsin Sheikh was very professional and helpful through all the steps from choosing the car to credit approval. He saved us a lot of money on our Hyundai Elantra purchase. Highly recommended.

y Hayat

I had a service appointment at this dealership. I was very happy with the service provided by Ming, who was very professional and took care of all the issues with my vehicle. He was very thorough and informed me of the progress throughout the appointment. Highly recommend this dealership and Ming who is excellent at providing exceptional service.

Mohammad Ketabi

Awful experience with Hyundai Thornhill On 11 th January I went to Thornhill Hyundai (7200 Yonge street). Rub was the sale person and I explained about my budget and condition, after going back and forth many times (me, Rub and his manager) which was excessive and aggravating, we agreed on a deal to lease an Elantra 2022. Then I was asked to sign an agreement with finance department. The person responsible for this was Mr Ehsan (Ethan) Gorjian. While reading the agreement, I was informed that I must pay some more additional amount. Ethan explained that part of this fee is to check my credit. Anyway, as it was my first experience, I preferred to discuss these extra costs with one of my friends and we arranged an appointment at 8 pm same day again with Ethane. We arrived at 7:50 pm for 8:00 pm appointment. Unfortunately, we could not meet Etahn till 9:00 PM (imagine we had appointment at 8 pm). My friend Parviz started our meeting with him and from then everything went wrong. Parviz asked about extra charges of the agreement and in particular fee about the credit check. From then Mr.Ethan was impolite and even asked my friend to leave the room which I have never seen or heard that somebody shout at customer or customer friend to leave the room. Finally, Mr. Ethan went out of the room for few minutes then, came inside and said OK you are exempted from paying that fee. As a person approaching age of 60 which everybody gives respect in the society, it was really a very stressful and bad experience. The interesting point is we moved to Richmond Hill Hyundai and had an agreement with them same car for my daughter with minimal charges in comparison and in a very friendly environment.

Ella Reyes

My visit at Thornhill hyundai was amazing! Mohsin Sheikh was our sales representative. He was very helpful and smart. He was very friendly. He made sure that we have all the important things we need for our car. Overall, it was a great experience. I highly recommend this place and Mohsin Sheikh for your next car purchase.

Yuan Zhong

My wife and I bought a brand new 2021 Hyundai Santa Hybrid at Thornhill Hyundai. The experience with the sales, Alif Hossain was pleasant. We knew exactly what we wanted and Alif was able to deliver great customer service. Edit: Many customer service issues with the entire team during the intra/post purchase of this vehicle. Many emails/calls not being answered in a timely manner or non given at all. We had to involve the General Manager, Drew, I order to get a response about our vehicle for PICKUP. Ridiculous how you pay 50k for a car and can’t even get a response in a timely fashion. We are not talking about minutes or hours here. It’s days and weeks! We Waited weeks/months for winter mats and when inquired they mentioned “back ordered” and offered no other solution like take it from another Santa Fe car(which was then offered to us after we kept asking for it since winter is here). We bought a set of winter tires, which Alif said to come in any time no appointments we will have it done the same day. I found this to suspicious and we made a call to the service department and slots were filled until 2022!! We made a complain and they were able to fit us in a week later ????. TL;DR service was great in the beginning when they want to reel in to close the car purchase. Once you have signed the contract and put a deposit they will ignore you. Post purchase they wont even pick up your calls anymore. I would avoid this dealership if you want to be happy about purchasing your new/use car.

Ricardo Hayashi

I bought a Hyundai Kona 2022 from Fereshteh Malekan. She professionally answered all questions and explained every detail that we need. I appreciate her service and recommend! If you are planning to get new car - this dealership is the best location to visit.

Kiki S.M.

We had the best experience at Thornhill Hyundai. After visiting several other dealerships we were worn out and tired– other dealerships were either too pushy or not interested enough to help. Our sales team was Mevlut (Sales Consultant), Ahmed (Finance Manager) and Fort (General Manager). We had made an appointment to see a sales rep and they set us up with someone but he was busy with a customer at the time so Mevlut took care of us. And it was such a blessing! He was so laid back, knowledgeable, easy going, super friendly and low pressure. He made the transition from my older Elantra to my new Kona a breeze. Best of all, all 3 of them worked together to set us up with so many perks, we couldn’t resist. It was such a great deal. Even after the deal was made, Mevlut threw in a few extras for us on delivery day to make sure that when we drove away we were extra happy : ) The delivery was so smooth and we couldn’t be happier with our car. Shout out to Ahmed who was very helpful and transparent with the finance process and streamlined all the paperwork for us. Would highly recommend Hyundai (haven’t left the brand since 2003) and this dealership in particular, of course . We are so happy with our Hyundai Kona 2021.

Rana biabani

Always have a great experience with this location. Staffs are friendly and explain everything clear to you and I value that so much as a person who has no knowledge of cars. Update: as a loyal costumer that always go there for my car, not even 2 weeks after I took my car to Thornhill Hyundai my car stopped working in the middle of highway and I had to take it to another Hyundai dealership. They said the car was never fixed in terms of oil change and system update and they charged me less. Once contacted with Thornhill about this issue, no one answered me and it took few weeks for someone to get back to me to say that they dont value the invoice I sent them from the other dealership. Its so disappointing and unbelievable from a well known dealership. Would not go back and not satisfied with my experience at all. Only giving one star because of Gabriella who finally responded to my emails and calls and actually tried to connect me to someone.

로빈정

I bought a Tucson Preferred Yesterday. My two enthusiastic thumbs up. Great car! Friendly Service! Just look for Onur Onder!

Hamida Rafiyev

Had an a really good experience with Hyundai. My old car had to be returned to my old dealership, Mohsin was very accommodating and guided me through the process. Overall great customer service and got all my questions answered by Mohsin. Also a separate mention to the manager Ethan was very informative and assisted us with getting all the paperwork in order.

Masoumeh Lak

Bought a new lease car 2 months ago and I still do not have the car! I call everyday and talk to Drew (General Manager), he keeps saying its coming but they keep pushing back the date of the car... This is ridiculous! Horrible customer service and they don't want to answer your questions EDIT: replying to their comment ... false promises!

Ryan Kim

My experience with this dealership was beyond horrible. When my car was written off, Ive realized that I purchased a GAP insurance policy but did not receive a copy insurance policy and in order to get this papers I had to call them more than 20 plus times for more than two months. Also when inquired about warranty surcharge of $695 on the bill of sale, the coming answer from one of the managers was "I dont know. not my business, not my concern" I can tell this dealership is only willing to speak with only when they are trying to make sales, once the sales are done they are never willing to assist you in timely manner (Im telling you it took me almost three months just to get a copy of my own insurance policy paper, every time I call they transfer me to another unavailable person and even if you leave voice mail they never reach you back.) AVOID THIS DEALERSHIP. BUY FROM OTHER HYUDAI DEALERSHIP.

hasti khaledyan

WARNING !! ETHAN GORJIAN, the financial manager of Thornhill Hyundai dealership is a big lier. I wanted to purchase a car, I chose the model and went to him to do credit check and sign the contract. He told me my credit is not approved so all I have to do is to buy a package of $1000 for the first year to get the approval. So basically only $1000 extra on top of the entire bill. I agreed and deposited $1000 for the car to proceed. The day I went to pick up the car and sign the final bill of sale I found out there is $4400.0 extra fees. I refused to get the car and wanted my deposit back but they ignored me and threatened to sue me if I don't pickup the car with extra fee that they imposed on me. I am a student I need a car to get to my college and my work place. Since then my daily life has been effected by their manipulation. They are not honest and transparent at all. They pray upon the weak to make money and build their own business. They took advantage of me. I have been asking for my deposit back for 3 months in vain. I need that money back I cannot afford this loss. They are predators and waiting to get into your packet especially if they find you vulnerable. It was a traumatic experience STAY AWAY !!!!

Roosevelt Baquiran

We just got a 2nd car for my Son .We are very happy to Mr Masoud Paldel he is very good and extremely helpful for what we wanted to know about the Car.

Joshua Won

We were assisted by Mohsin Sheikh who was very friendly and professional. He was very knowledgeable about their vehicles and was very transparent on the entire selling process. We ended up purchasing a car and are very happy with the result.

Arash Vpr

The most terrible dealership in customer service in Canada . They sale a car with scratches and no mat cover . The car was used

Allen Hama

Worst customer service. They refuse to give me back my deposit.I didn’t even sign or pick up the car. Now the bank is charging my accounts please be aware of salesman there. The car had over 200km and they said it’s brand new

Arunima

Bought a car from Mohsin Sheikh and had an amazing experience dealing with him. He got us the best deal that was available in the market. Also gave us a lot of add on benefits. Extremely happy to get him as our dealer.

Zaheer Nagi

It was an amazing experience but a car from a good dealership and from and amazing sales person Mohsin sheikh is the guy with the best product knowledge and he know how to connect with his customers and he will give you the best deal possible I am a huge fan now

Land Diligence

I purchased a new Hyundai Santa Fe for my company and I am very happy with the car and the exceptional service provided by Masoud Pakdel. Masoud is very courteous, professional and knowledgeable and I recommend him without any hesitation to anyone looking to buy a new car.

Sam Eldridge

If you need parts for you're Hyundai see Yaser Khan,he is fair and gets the job done. Thanks! Yaser

Jovit Montenegro

I just have an issue on my Tucson Hyundai 2019 muffler the first inquiry i have was not covered by the warranty and i have to pay few hundreds of dollars as per the first advisor i deal with so i was disappointed. But when i call Hyundai again to pay the parts that needed to replace for my car, I was being help with the nice guy advisor Hormuzd and he help me all the way to get approve for the warranty of my parts and labor. So it was a big savings and help for the service crew of this dealer thornhill with joseph and Yaser parts crew if you have any concern about parts contact yaser, well thank you so much guys for all the help you guys are great people keep it up????????

Kevin Pham

Great dealership to buy your vehicles from ! Vehicles arrived in 1.5 month after placing the order when other dealerships were quoting 3+ months. Overall pleasant experience at Thornhill Hyundai dealing with Fereshteh as my sales rep! The process was quick and they weren't pushy as other dealerships trying to sell you warranties etc.

Natalie Strachan

I purchased a new top trim Santa Fe in August 2021. The customer service was initially great, but it went downhill as soon as my husband and I walked into the finance office. We had worked out a deal with the sales rep only to find that that deal was not reflected in the paperwork we were asked to sign. It felt like they were trying to slip one by me. When I pointed this out I was told by one of the managers that they couldn't give me the deal the sales rep had committed to. The sales manager and sales rep then had a back and forth right there in front of me, which was completely unprofessional and felt staged to make me feel like I was in the wrong for insisting that they honour the deal I agreed to with the sales rep. Not impressed. We went ahead and purchased the car anyways with a modified version of the original deal. Picking up the car once it arrived was fine, however, the poor customer service has continued. I purchased the extended protection plan having been told I could cancel it within 45 days with no penalty. Well, when I decided to cancel it there was a $50 penalty. I also had to drop a paper form at the dealership, even though the dealership had told me to work with Hyundai Canada online. The finance manager committed to following up with me within 2 days to ensure the form had been submitted and the cancelation went through. Well, I've followed up with the finance manager 4 times by email and have been met by silence; it's now almost 2 months later and I still have no idea if my cancelation went through. Clearly the customer service at this dealership is a sham - every thing is great until they have your money and then suddenly you don't matter. I certainly wouldn't buy at this dealership again.

Tigas Saing

I had my 3rd Hyundai Sonata and I am so glad I had this model as our family car. The safety features of Sonata 2020 is better compared to my 2017 one. My daughter and I love driving this model. The staff are so helpful even for services I required in the past. The last sales person whom I deal with, (Irene Song) was really helpful and accommodating.

Al C

Shout out to Mevlut Telli and the Sales Manager!! Thanks guys for helping with the purchase of my new beautiful typhoon silver Elantra GT N Line. Anyone looking to purchase a Hyundai, check TH out and ask for Mevlut, he's a great guy and easy to work with.

Artin Mahrami

Mohsin helped me more then I needed when it came to get a new car. I walked in after one phone call to look at a few cars, he explained really well how everything would work out with all the options and hooked me up with extra add-ons, we signed right there and then and before I knew it he called me with the ready call. My mother is super impressed to the point of coming to him for her new car. Great experience

Lesley Godwin

Masoud was charming and ensured that i was 100% pleased with his services . He was informative and efficient so transaction was easy .

Ezequiel Machabanski

Talking about an amazing customer service and making things happen.... this is what Mohsin Sheikh is all about at Thornhill Hyundai... he made the deal possible for me and removed all doubts and barriers I had at the moment so I could take the car I wanted home. If you are considering a Hyundai, you NEED to come and speak to Mohsin

Ankit Singh

I had an amazing experience at this dealership! I walked in without an appointment and was lucky to be greeted by the Sales Representative, Mohsin Sheikh. He definitely deserves a mention. He is not only knowledgeable, helpful and transparent, but also quite friendly. He helped a lot in making the experience smooth and went an extra mile to share tips on how to save big on your auto insurance! He is very thorough. I remember when I was there for pickup and the Apple Carplay was giving some trouble, he was kind enough to spare time and sit with me in order to figure out what was wrong, which I really appreciate! I would definitely recommend him to anyone who plans to visit the dealership!! Look no further, he is your guy!!

Catherine Hegarty

Excellent customer service!!! The staff are always very helpful and attend to you the minute you enter the dealership. Providing Uber as their shuttle is very efficient and allows me the ability to drop my car off in the morning and still get to work on time.

Marylin Berman

Mohsin Sheikh was our salesman. He was very friendly and accomadating. We got a fantastic deal He was very invested in making sure we were happy with the car

Lisa Davis

My mom got a new Hyundai Elantra and we love it. She got a trade in for her old one plus a dealer's incentive in addition to 84 months interest free. The car is a beautiful intense blue colour and has a power sun roof and heated seats plus fantastic safety features. Andrey looked after us quite well. Thanks! Lisa

sue oliver

My husband and I bought a 2021 Hyundai Tucson and couldn’t have had a better experience! Melvut was awesome. He was polite, patient and made buying a new car much less stressful! Everyone at Thornhill Hyundai was exceptional!

kaz bond

My wife & I are so happy we purchased our brand new Hyundai Elantra From Fereshteh Malekan. She was very patient and helped us find the best deal and package for our new Vehicle. The experience was great & we are very happy with our new car.

Saleh Ahmad

Amazing experience with Thornhill Hyundai. Mohsin Sheikh was really helpful in providing detailed information about the car. He did everything he could to give me the best deal/package. Really satisfied with the customer service and appreciate Mohsin’s guidance.

Leia Greco

Satisfied is an understatement! I am so happy I chose Thornhill Hyundai as my dealership to purchase my first car from. Mohsin Sheikh was my Sales Representative and made my experience nothing but exciting and hassle free. He addressed all my needs and concerns in a professional manner and made sure everything was taken care of for me. I was treated like family throughout the entire experience. Thank you so much Mohsin and the rest of the Thornhill Hyundai team for your dedication and kindness to your customers! Definitely referring everyone who is need of a new vehicle to Mohsin and this dealership!

Tara Tabatabaei

I traded in my Kona for a Tucson and I’m really happy with my experience with Masoud. He was super friendly, very patient and extremely knowledgeable. He made the tedious process of switching cars much easier and smoother than it otherwise would have been! Highly recommend him!

Evgeni Olkhovski

My wife : TATIANA OLKHOVSKI bought a car from Mohsin Sheikh & Konstantin Lubovsky , oh boy what a breeze of fresh air ,all the dealerships we went to were awful, but these guys here so pleasant ,to the point and professional , The experience was amazing and I would definitely recommend these guys.

Tom Nowers

On a hunt for a reliable car to take my daughter from Mississauga to North York every day to work, we visited Thornhill Hyundai. We had visited 7 dealerships and spent a weekend on-line. To our surprise we wound up buying a brand new 2019 Elantra Preferred which came with either an 8 year/ 160,000 kms warranty or 6 year/ 200000 warranty at no extra cost plus snow tires for the same cost as the 2017 used models! Great deal and a happy pleasant staff all round. Lots of integrity here. I only recommend a car dealership if I'm convinced. This one is good.

Marilyn Finkelshtain

UPDATE: Thank you for response from owner. I believe Joseph is the service manager I spoke with yesterday during my visit so I don't believe there would be anything further to discuss with him. All he could do is apologize for my inconvenience. This is a much bigger internal problem with a lack of organization, proper customer service and a lack of transparency in your service department. I have a lot more information I can share with you if improving your service department is truly a priority. I don't believe this is something Joseph could fix alone as your service department's negative reputation far exceeds Joseph's time as service manager. We have purchased 3 cars from you as a family and have always avoided coming to you for service unless required. Yesterday was just the final straw where I had to finally post a review. Something I NEVER do. Had a wonderful experience when I purchased my car and very happy with it. However, their service department is an absolute disaster. In 2019 I was told their problems with communication were a result of their renovations and construction. 2+ years later nothing has changed. Brought my car in due to a recall. Should have taken 30 minutes. Booked a 10am appointment one month prior. Was told it would take 2-3 hours so got a ride back home. Tried calling after 3 hours to follow up. Could not reach anyone after several attempts not even an operator. Nobody answers the phone even when pressing zero. Got a ride back and when I arrived was told my car had not even been looked at yet. After expressing my upset and dissapointment, I was basically told that an appointment is not actually an appointment but merely a drop off time. I was also told that customers waiting on site are given priority so basically because I left my car I was continually bumped aside for someone else. At no time was any of this explained to me when I booked or dropped off the car. At no time was I contacted about a delay in my car being ready. Unless you are there to purchase a car don't expect any customer service. They should begin to realize that it's just as important to keep loyal customers happy and feeling valued in between purchases too.

Hamid reza Ziaie

Hey guys I just picked up my new car from thornhill hyunday I’m so happy with it Sali as the Seles representative had been helping a lot from beginning to the end Thank you so much sali????????????

Carol Etherton

After looking for many months, I found my perfect car at Thornhill Hyundai. After sending a message I was contacted within minutes to set up an appt with my salesman Zak. It is a difficult time during a pandemic to be looking for a car but Thornhill Hyundai was very efficient and I felt super safe the entire time I was at the dealership. Zak turned out to be a gentleman and a very knowledgeable salesman. He gave us a great deal on the purchase, a 2018 Toyota Prius, and a very fair deal on our beloved trade-in. After the initial test drive, I mentioned a couple of very minor wear marks on the 3 year old car. Zak said he could have them buffed out, but I really expected to see them still there when I picked up the vehicle. To my wonderful surprise, the scratches were gone and it looked new again. I could not believe Zak remembered! Great job Zak! They would have bothered me more than you know! I made an appt to pick up the car on my lunchhour and Zak was super considerate of my time crunch and was very efficient in wrapping up the final paperwork and getting me back on the road as soon as possible. I could not be happier with the entire process at Thornhill Hyundai and our salesman Zak. I would not hesitate to recommend Zak and this dealership to a friend. Thanks again Zak! We now have a new beloved car! :)

Andrea Kim

The worst experience ever. We were having issues with the car and went in on Sun to get it checked (made an appt). The person at the service told us that because we came in on Sun they cannot perform tests (then why would they take appts?). He simply checked whether the car was subject to recalls and told us to go to the dealership we bought the car from because even if we come back on a weekday they cannot give another car to us to use for few days What is the point of us coming all the way here on a Sunday??? The attitude was the worst and do not take appts if you are not going to do anything about it.

Honey Randhawa

Worst experience as i bought Elantra 2020 2 years ago at approval rate 6.99% which i can easily get at 0 as it was my first experience for buying they ripped me off by saying don’t buy used one as they told it interest gonna be 7% on it but when I bought new 2021 they charge it by 6.99 Approval i mean what difference they gave me and most important they never gonna pick your call after you bought it. I would suggest to give visit some other showroom before to this showroom.

Jimmy Cheng

First time visiting Hyundai Thornhill last week. Was very impressed with Mevlut Telli who showed me a range of different models. Compared to the other dealerships I visited during the week, Mevlut was by far the best. Informative and very responsive with any of my questions/concerns/requests. Walked out today with a new Santa Fe Hybrid and could not be happier. My friend who came with me on the initial visit is already looking to make an appointment to see Mevlut as well.

naveen v

Finally bought my first car ???????? I really thank Mr. Mohsin sheikh for his guidance to select a car for my budget. I really appreciate his customer service. I can happily refer to my friends

ghazal bayat

Working with Masoud was a pleasure. He is really patient. I am really satisfied. Masoud is a supportive person and I had a good experience with him for my first car

Pravesh Arya

Mohsin Sheikh gave me good, I like the fact that he got me approved and did a very speed delivery' I highly recommend Mohsin and Thornhill Hyundai

Amanda Hunt

I just bought my first car and I couldn’t be happier with the service I received at the Thornhill Hyundai. Masoud was very friendly and knowledgeable. He had all the answers to my questions and helped me make a perfect decision! Thank you for all your help!

Samira motahednia

I have a very good experience with Fereshteh, a salesperson in Thornhill Hyundai. I recommend her to anybody who wants to lease or finance, new or used vehicles.????

Elham Akbari

I got my car last week and the process was beyond easy and quick thanks to Fereshteh! She was amazing and very knowledgable about every vehicle I looked at. Thank you for making my purchase enjoyable!

Maor Matzliach

Mohsin sheikh is incredibly friendly and professional. From beginning to end my experience with him was amazing! Keep this employee happy he’s a rare one!

craig miranda

Picked up my 2018 VW Atlas today from Thornhill Huyundai and could not be happier with the service I recieved. Mohsin Sheikh provided us with a very good customer service experience overall. He was curteous , kind, friendly and kept me informed throughout the whole process.

Marion Clark

If you want a good experience when you are looking for a new vehicle, we strongly recommended Thornhill Hyundai. While all of the staff work above and beyond, to make your time pleasant and safe, we highly recommend Mohsin Sheikh to guide you through the search for a new or used vehicle. We have dealt with Thornhill Hyundai since the mid 1990's and have never been disappointed. Marion and Bruce

Jennifer Suckonic

Mohsin was extremely helpful in getting me my new Hyundai Kona! He was professional and timely and accommodated all of our requests. Thank you Mohsin!

Taylor Leduc

Mohsin Sheikh is the most professional and easy sales representative we have ever dealt with. He made our experience a very positive one. I will definitely recommend Mohsin to anyone looking to buy a Hyundai!

Zach Klein

Went in to Thornhill Hyundai to lease a 2022 Tuscon and ended up leaving with a 2022 Tuscon and 2022 Elantra. Alif was a great sales rep and tried his hardest to meet out budget which in the end her did. Wasn't planning on getting two cars that day but the prices were good so we could not pass up the offer.

Laaya shahabi

They are the expert. Im very satisfied with the service provided. I would definitely recommend them to anyone who wants to get their car fixed by the experts. Thanks alot and i appriciate your knowledge and great customer service. Thank you Thornhill Hyundai

Doruk Hamarat

I love the services that was given to me from Alif and Mevlut. Also, thanks to Jas for approving my deal. I suggest all my friends and family to get a car from Alif.

Daniele Giacomini

Masoud was amazing to work with! He spent so much time with us and went over every detail when we were buying our new Santa Fe. I would highly recommend you see Masoud when buying your next car

John McMahon

My wife has just taken delivery of a 2022 Hyundai Tucson Ultimate hybrid and this was weeks ahead of what we thought when custom ordering a vehicle. We completed the purchase with Mohsin Sheikh and he was wonderful from start to finish. As soon as we picked the colour and the ultimate trim, he was able to reserve a vehicle which arrived in less than 2 weeks. Mohsin was so helpful in explaining all the infotainment and other features which were abundant in this loaded vehicle. I have purchased many new vehicles over the years and I can say Mohsin was top of the list for providing the best customer experience. By the way, the 2022 Tucson hybrid is one fantastic car.

brendan chiu

This was my first time buying a car and Mohsin was extremely friendly, helpful, and accommodating. From start to finish he helped me every step of the way and I would recommend him to anyone thinking of going to Thornhill Hyundai!

Reza Maalizadeh

Hey, i just got my brand new Santa Fe 2020 from Thornhill Hyundai with the help of Andrey one of the sales representatives who has helped me through the process, such a nice guy. Good luck

Vili Milner

The service was excellent. If you ever come here, ask for Mohsin Sheikh. He really went above and beyond and got us a fantastic deal. Very friendly and anything that he could do to help us out he did within reason. If I could give 6 stars I would.

Ghazal Tafreshian

The worst experience ever. Horrible company, horrible service! They don't even answer phone calls. The car had a recall, after a week, still no one knows what's wrong! I talked to the customer service and they are not helpful at all! No loaner car, no rental NOTHING!!!! Meanwhile I have to pay the insurance, lease and pay Uber to go to work! Do yourself a huge favour and go out and buy a Toyota, Honda, Mazda or Subaru.

Mateo Hand

Fereshte is one of the best staffs in Thornhill Hyundai. She is very supportive and I am very happy with my purchase.

Ben Koen

Masoud made the experience of buying my Sonata as seamless as possible. I came with an offer from another dealership and Masoud made sure to do what he can to beat it while providing a great buying experience. No doubt I’ll be coming back here when my lease is up

Mila G

We recently leased a new suv from Thornhill Hyundai, and experienced the up most professional and curiosity service. I would like to mention the 2 awesome people that made our experience just amazing and that is Stan Lubovsky and Ahmed Singer. These 2 gentlemen provided above and beyond service. Especially in times we live in now the communication we were given was impressive. There were many times we couldn’t speak over the phone and these 2 gents made it easy for us by communicating over text. It meant a lot to us how easy they both made it for our family. If anyone is looking for a new car you definitely need to go and see these 2 gents as you will be treated with respect and full flexibility in anyway they can help. Just awesome people all around. We will be be continuing to visit this location and doing business with these 2 gents.

Thaiveeharan Paskaran

Thornhill Hyundai is great place to buy or lease the car. They are very helpful, and explain everything about the payment details and the car. Hardip Sanghera is a good sales person. He is very helpful and work with our budget .The whole team is friendly and helpful. Overall it has been a great experience.

Jer Will

I purchase my car from Masoud and I am extremely happy with his service . He is kind and respectful to his clients.

Nazanin sayah

My sales rep was Masoud, he was very patient and honest. He is very professional and knowledgeable. I recommend him. If I ever want another car, I know who to go to.

Azwar Suhaib

Bought a new Sentafe 2022 premium hybrid from them. The sales person ONUR ONDAR is a nice person, very professional. Overall the other staffs treat the customers so friendly and kindly. The best place to buy your vehicle. 10/10

Laurie Gibson

Today we purchased our daughter Stephanie's first car. Mohsin Sheikh went above and beyond to help us with this purchase. I would highly recommend talking with Mohsin if you are considering buying a vehicle. Stephanie loves her car. Thanks again Mohsin.????

A Y

I have been coming to this Hyundai dealership since 2012. They have been through hundreds of advisors and I can see why, however the current roster of advisors are top notch. Josh Nelson, my current advisor is the best I've encountered. Usually when there are no updates to service they don't bother calling you. My car was in the shop for around a week for new transmission, Josh kept me in the loop updates or not. Definitely top customer service.

Sarah Fernandes

I found the staff at Thornhill Hyundai to be very friendly, obliging, courteous and eager to please their customer. They ensured that the customer questions were all answered and that the customer was completely satisfied with their Hyundai experience. I have no hesitation in recommending Thornhill Hyundai to family and friends. Thanks for

ck wong

Recently I have ordered Santa Fe parts from Thornhill Hyundai parts department. Yaser Khan provided best service. He is courteous, professional and knowledgable.I will go back again!

Dilpreet Singh

The best experience I ever had in Hyundai dealership. I ordered a latch for sonata trunk and the delivery was very fast. Thanks to Mr. Yaser who works in parts department. Super friendly and has complete knowledge of his work.

Reza Abbaszadeh

I got my car today, only after one week!! A great place to buy your car, They were kind enough to meet my budget and deliver my car right on time. Highly recommend dealer. Thank you so much Fereshteh & Ethan.

Mehrnoush

Great Service and friendly staff. Mr. Masoud was very professional and helpful. We had a great experience buying our first car together.

Lori Johnston

Got my first new (used) car in 15 years. Mohsin was excellent at walking me through everything. Very pleased with the service.

Denise Popa

I purchased a vehicle (Hyundai Elantra ultimate) and from start to finish, the sales rep was amazing. Sally was very professional and cared about my experience. Will forsure be coming back to this dealership in the future.

Terry Lazarus

Happily, today I have taken delivery of my amazing 2022 Tucson Ultimate Hybrid. This SUV is a dream to drive, loaded with driving assistance features, etc and has a beautiful ergonomically designed cockpit. Mohsin Sheikh is a class guy, very knowledgeable, and has a very warm personality. Mohsin made the purchase experience smooth, efficient, and without any hassles. If you are in the market for a new vehicle strongly consider Thornhill Hyundai, and especially consider dealing with Mohsin. You will not be disappointed.

Hasti Rayramesh

I recently went in for a service and to get some issues checked from the start Rob from sales was kind enough to Walk me through the process and set up an appointment for me. even thou I wasn’t there to buy a car. though i own a bmw with Ms.Mimis help they were able to determine the problem in less than 2 hours, they worked very fast and efficiently and Ms.Mimi was able to provide me with Solutions at reasonable prices. Knowledgeable staff, wonderful customer service. For anyone looking for a great customer experience both Rob at sales and Mimi from service are very professional and patient and will provide a smooth and pleasant experience. I definitely do recommend going there.

Alvin Romano

It’s been great doing business with Thornhill Hyundai I love this dealer helping me achieve my dream vehicle thank you very much especially to mr Mevlut and Mr Ethan in helping me especially in my financial needs and explaining to me everything about the vehicle and payments

Arvind Nv

We went to test drive our first car and the salesperson sat us down and asked a host of questions that had nothing to do about cars. Things like how many credit cards do I have, and since when am I employed, am I a citizen? and so on.... Now, frankly, I understand if these questions come up once I am interested in a vehicle and decide to buy a car but such line of questioning makes no sense before a salesperson has even talked about/shown us a car or asked us for a test drive. I got the feeling that the salesperson was trying to judge/second guess my financial standing and if I'm worth his time... Also, the price that was quoted was way above what was showing up online, which kind of felt sneaky. The guy wasn't rude or anything, but just because I have been to other car dealerships, this seemed like the worst way to sell a car, considering I liked the Elantra we test-drove... Hopefully, Hyundai gets better at engaging people with the right mindset and incorporate better sales practice in its dealerships.

Brian Jaeger

Mohsin Sheikh was a great help in educating me and formalizing the purchase of my new car! Everyone at Thornhill Hyundai was very professional and helpful. Great job!

Emily Sigalas

I needed service for my vehicle and had the pleasure of dealing with Josh Nelson who is very professional and helpful. He kept me informed and had the work completed in a timely manner. I will definitely go back for any future service on my vehicle.

Julia McArthur

I purchased a new vehicle from Thornhill Hyundai at the same time I also received service on my older vehicle. I was very impressed with all of the employees that I spoke with during my visit (both in service and in sales) and felt like they all had my best interests at heart. The environment was welcoming, clean, and friendly. I will definitely be back for my future servicing and purchasing needs and would highly recommend this dealership to others.

Mohammad Behdarvandan

Fereshteh is very professional. I am so happy with my purchase. I experienced a very positive energy at Thornhill Hyundai. I recommend this branch and specially Fereshteh as a salesperson to all customers. I appreciate Mr. Drew the General Manager as well. I bought 2 cars from this dealership this month.

George Aguiar

Mohsin Sheeikh helped me from Thornhill Hyundai. Amazing guy and easy to talk to. Everything went smoothly from when I entered the dealership to when I left with my car. Love my car and the colour.

Bradley Concepcion

Great and friendly staff, I personally dealt with Mohsin and Ethan when I visited the dealership. In the end I no longer needed to get a car but when that was all up in the air they did everything they could to try and get me an approval. To my surprise they were able to pull it off. If it wasn't for the fact I no longer needed the car than I %100 would've went through with it.

SmilyEmily

It’s a Sunday, this place is open from 8am-3pm. Made an appointment here and got a confirmation phone call to confirm appointment. I came in for my appointment and waited at the entrance but no one opened the door. Employees were seen walking around inside (may not show in photo). Update: I had to drive into the service drive thru entrance and the garage door opened to let me drive in. Then i got greeted by someone who double checked my appointment time. I then went to another service desk inside to sign a yellow form that showed all of the work I need to get done on my car.

Isaac Yoon

This dealership always offer exceptional service. I bought my second car with Sonia now, and she goes above and beyond always. I felt that Sonia truly cares for the clients she serve and is very honest and professional. She always took special attention to make sure all my needs and concerns were addressed. She was also very good on follow ups which I really appreciated! It’s always been a positive experience, thank you Sonia, Michael, and the whole team! If you are shopping around for a new Hyundai vehicle, I highly recommend seeing Sonia!

Maria Mastrantoni

When we were looking for a used vehicle, we saw a 2017 Hyundai at this location. When we got there we were immediately welcomed by Fereshteh Malekan, she then showed us a much better car for our needs, it was newer and the price was right on point. Fereshteh provided service from the time we walked in up until picking up our car. She was efficient, and very easy to work with. She catered to our needs and ensured we got the very best price for our family. We recommend her service and expertise. Thank you so much for all your help Fereshteh Malekan.

Bryan Walderman

Just recently traded my 2017 Santa Fe in for a 2022 Santa Fe. This is my second new car purchase at Thornhill Hyundai and there is a reason I came back. The sales process with my representative Fereshteh Malekan was as simple as it gets. I came in with an idea of what I wanted and how much I would spend, I made it straight forward and in return Fereshteh worked with me in a no-nonsense way, 100% understanding exactly what I wanted. Once the sale was finalized she sent me text messages, updating me along the way and providing me with my expectations of when my car would arrive. On the day of pick up, she refused to leave my side before she ensured EVERYTHING was taken care of, even permitting me to kill time while I was waiting for the Finance Department to see me, to setup my presets, configure my phone, etc. A very nice way to get to know the car prior to leaving the lot. The level of care and dedication to me by Fereshteh really displayed the stock Thornhill Hyundai places in their people and it is appreciated. The Financial Service Manager Jas Rai, was a pleasure to work with. Ensured I had all the necessary paperwork completed prior to my pickup, dealt with me over the phone and with email and ALWAYS promptly replied to my emails. Getting the paperwork signed was a very quick and easy process. If you are looking for a dealership that respects your time and patience and is willing to work with you on your terms to find the best deal possible and a great client experience, I suggest Thornhill Hyundai the place to go. I will return the next time for sure!

Chiara Mae Pascual

Clean showroom. we purchased our 1st car and Mohsin sheikh is the one who guide us through. He explained every detail that we need. Thank you to Mohsin and Jas *finance manager* for giving us smooth and stress-free transaction.

Azhar Asim

So Mohsen Sheikh was absolutely amazing from start to finish. Upfront about everything and his knowledge about cars is amazing. Thanks to him I left the showroom with a brand new Hyundai Elantra.

Howard 1

It’s our first Canada, we really appreciate the service the sales person Mev provided. Mev has passion towards his job. He patiently listened to our needs and questions, and enabled us to choose the most suitable car that everyone of the family likes. He also helped to negotiate a good deal on the price. I would recommend him to anyone who would like to buy a car at this dealership.

Osahon Ighodaro

The Thornhill Hyundai experience is second to none. Masoud and Ahmed were very helpful in ensuring smooth and seamless experience. All questions posed were addressed reasonably and in great detail. I will recommend this dealership anytime.

Michael Kulchycki

Fantastic shopping experience, good social distancing measures in place, excellent Covid protocols, no haggling necessary, go in with your best price near the end of the business day, they won't refuse to take your money.

Marla Price

Onur Onder has made my new car purchase a very wonderful experience. he was very helpful and informative. I had been dealing with another car manufacturer for the last 35 years and Onur made my switch to Hyundai a delightful change. Very happy with everyone I've dealt with at Thornhill Hyundai.

Gustavo Bianco

It's the first time I ever give a low rating score here. I am very disappointed with the customer service of this dealership. Total lack of client focus or communication proactiveness from the customer representative or the sales manager. I made a deposit to an available vehicle (Stock: T210075) through their own dealership website October 2nd. Since then I did not receive any phone call or email communication from them. I called them a total of 20 times in the last 10 days following-up on the purchase interest. At first I was informed the car did not exist (lol)... then my request was being transferred to the financing team, etc. Before the end of last week, my phone calls stopped being answered and my customer contact never returned my voicemail messages. After insistent inquiries to the reason of delay, I was informed the vehicle was a Demo although being advertised as New - which was fine for me. Given the delay, my only request to the customer representative was to make sure the car would not be sold to someone else after the 7 days of deposit validity. Guess what... today, after calling 3 times to get an update on the vehicle they call me back to inform the vehicle was sold yesterday "because their request to deliver the vehicle to their dealership was not registered by the sister dealership due to the long weekend". Well... I guess another dealership will get my business.

Sebastián Hernández

Great place to buy your car. Open and clean showroom. Kind and knowledgeable staff. OlWe purchased our first car in Canada at this place, and Onur, our sales representative, guided us through all the leasing process and explained all the details. They were kind enough to meet our budget and deliver our car right on time. Highly recommend dealer.

Sep Ghafoori

After an extensive amount of time looking around for a Blue Hyundai Veloster N DCT in the market, the only dealer who managed to find one for me was this dealer with the help of Fereshteh Malekan as my sales consultant. The buying experience was easy and done quickly, I was always told and updated about any decisions and actions taken prior, and the car was delivered in pristine and detailed condition. If you are in the market for a Hyundai this is the dealer to visit. Special thanks to my sales and leasing consultant: Fereshteh Malekan for a great service.

Pat Blair

Kudos to our sales agent Alif Hossain. He made the purchase of our new vehicle seamless and pretty much stress free even during Covid. He was knowledgeable, professional and put us at ease.

Asif Mehmood

It was my first visit to pick up from parts department. Parts supervisor Mr. Yaser Khan helped me. Excellent customer service with professional. I dealt with Yaser who is very professional and knowledgeable. He is very polite and look after my concern despite load of work at rush time.

Ilana B

Very good experience with the team at Hyundai Thornhill, Mohsin was very helpful and knowledgeable, and made the buying process easy and quick. Ended up getting a new Hyundai for a reasonable price with a good deal for winter tires as well.

Anna Boshyan

Great dealership to visit ! The staff is very knowledgeable , nice environment. Great experience with sale department. They do their best to satisfy the customer . We got really good deal for our Hyundai Tucson 2022. The team helped us to meet all our needs. Special thank you to the General Manager Drew Fraser for his huge help , support and professional approach. If you are planning to get new car - this dealership is the best location to visit

Lodina Joya

I had a good customer service experience. I am satisfied with the car I bought. They were very helpful and nice people. Thank you very much SALI SHIRAZ & ETHAN!

J Q

I picked up a brand new 2021 Elantra top-model on April 14. The forward safety system and small cruise control feature have not been working since I picked up the car, and it says that the radar is blocked. On April 24, I was driving on hwy 400 at a 100km/hour around 5pm. the traffic was clear. The leading car was at least 300 meters ahead at a regular speed. The car suddenly initiated emergency braking and gave me a notification, the steering wheel started to shift dramatically and the car was going to change lanes. I had my hands on the wheel all the time when it happened so that I was able to keep the car in the lane. Notice that I didn't have the active driving assistance on, only had the warning feature on. This was a very horrifying experience. I contacted the sales rep, Irene Song at Thornhill Hyundai immediately after the incident. She told me that I can turn off the emergency braking feature, however, I couldn't find that option on the car. I contacted her on Monday to book a service. On April 27, I took the car to Thornhill Hyundai, and was told after their inspection that radar of this new car had problems so it needed to be replaced and the emergency braking feature cannot be turned off on this car. I am traumatized by the incident happened on hwy and worried about that this problem would happen to me again with worse results. I expressed my concerns to the sales manager at Thornhill Hyundai that I do not feel safe with this car as the emergency braking feature cannot be turned off. I do not want to keep driving this car even if the radar is fixed. In the meantime, I am still paying the lease for the car but I cannot drive it due to the safety issues. It has been a few days since I told them the issue and right now, I am still waiting for them to give me an answer and actions to deal with the problem.

RA411

It the best service ever! Representatives are professionals! Especially Mosin Sheikh - he is the best! He provided to me fast service and all information. Hi did amazing job! Highly recommend to ask him directly! He is the best! Thank you Mosin and all team oh Hyundai Thornhill!!!

Diana Korsounski

My husband’s and my experience was wonderful. The service, from start to finish, was was smoother than smooth. We had ONUR help us out; please reach out to him if you need any support when it comes to these cars. The knowledge that was provided was great! Thanks again to the Hyundai Thornhill, and Happy New Year. Can’t wait to pick up our new HYUNDAI PALISADE 2021.

Ryan Pasz

We recently returned our leased vehicle and exchanged for a new model. It was a fast and pain free experience. We got our new car in less than a week. We also loved the newly renovated dealership. It looks great. Ask for Masoud Pakdel. He was wonderful.

Dan J

Sali Shiraz and Ahmed Singer were very helpful with my dad's purchase of his new Hyundai! highly recommended!

aviva yerushalmi

Got a recall letter on my car. Trying to call to book appointment. No one is picking up the phone, came in person and the service officer is not available. No one to talk to… the staff are asking that I sit and wait it they don’t know for how long. What a service:(

Veronika Ramzy

Mohsin Sheikh was very helpful and easy to talk to. He went through all the car features with me and took his time explaining. Excellent experience with him and excited to use my new car. Thanks Mohsin!

Samm m

Fantastic service! It took a total of 2 days from my lease application to the delivery of my new car. I highly recommend this location and make sure to ask for Ahmed Singer, he's knowledgeable and not pushy like your typical car sales person.

Jose Erpelo

Mohsin Sheikh …Thank you very much for all you have done with my new Hyundai Elantra 2021.The company is very well serviced with the likes of your Sales Advisor who is a top notch in my opinion. More power to you Mohsin!!

Radiance-Win Pidlaoan

When looking to purchase my 2022 Veloster N, I was helped by Mohsin. He was very professional and helpful with building my dream vehicle. I was able to test drive and experience the vehicle first hand & Mohsin was very helpful in explaining the features of the vehicle. I highly recommend anybody looking to purchase a vehicle to visit Thornhill Hyundai. Very friendly staff all around.

Andrew Lam

I would like to thanks for the team for making this happen. Expecially thanks to Drew, Ahmed and Mevlut for their wonderful service and effort. Keep up the good work ????????????.

Stella Choi

I got a Hyundai Elantra 2021 from Mohsin. He is very kind and patient. He professionally answered all questions. I appreciate his service! I highly recommend it!