You will see the opinions of real people who bought the products and services of Advantage Car & Truck Rentals Scarborough (Rent Cars) in the territory of Scarborough (Canada).
Right now the business has a rating of 4.5 stars out of 5 and this score was based on 127 reviews.
You must have seen that it has an average rating is virtually the best one, and it is founded on a very high number of scores, so we may be pretty sure that the score is quite faithful. If people have bothered to leave their opinion when they are pleased with the service, it works.
You know that we do not usually bother to give scores when these are good and we usually do it only if we have had a problem or incidence...
This Rent Cars belongs to the category of Car rental agency.
It’s my first time in Advantage, I really loved the service they offer. They gave me a premium model car for a very good price and made sure the car is clean and well sanitized
This is my favorite place to rent a car and more often they offer better pricing than other rental places. Their cars are clean, tidy and they mostly have a new cars. I used to rent Ford fusion for reasonable prices and their staff are very friendly especially Raj who is very customer attentive and flexible. There was one time i had to wait for 45 mins to receive my car and they gave me new Jeep wrangler instead of usual fusion for my patience. I definitely recommend this place for rental!!
Great service, cars are well maintained and clean, reasonable price, friendly staff and accomodative,
They should change their name to DISadvantage. I recently rented a Honda Civic from there. I returned it with a tiny chip in the window that they didn't see but it was upfront about it. The cause was unknown but I'm guessing it was from a pebble or something of that nature from driving on the highway. The gentlemen at the counter wanted me to sign an insurance claim and said they would send me the bill. Obviously I refused as he wanted me to pay $1,000 deductible from insurance to get the chip repaired. I personally contacted Star Glass Repair who quoted me only $40 to fix the minor damages. When I returned from the repair both of the front desk men were very rude, and proceeded to speak in their language in an aggressive tone. I didn't react to their actions but I just thought it was rude. There are so many other car rentals on Sheppard alone that I would suggest driving 2minutes west and visit Avis instead. Much better customer service and rates.
This is my second time using their service and I was more than happy with the exceptional customer service provided by Raj at their McCowan/Shepherd location in Scarborough, Ontario. I have read their reviews and I totally agree with the overwhelming positive reviews. Honestly, I suspect there is more than meets the eye for many of the few negative reviews. They were very understanding when my flight was switched which delayed my arrival/pickup of the vehicle by a few days. There were also some other issues which they were more than happy to assist me with and I left them as an extremely satisfied customer. I highly recommend doing business with this company/location, the prices are amazing and their staff (especially Raj) are courteous and flexible with excellent customer service, unlike a lot of their competitors.
In one word - "Awesome". Fantastic vehicle condition, excellent staff - Dhanush was superb and they all make you feel at home. Very competitive rates and pick up and drop service.
Update on my review After this horrible experience, I was able to reach out to Lil (who's is the Regional Manager for Advantage Car & truck rentals) we spoke in length in regards to my issues, she reassured changes will be made! It wasn't your usual typical corporate spiel. I truly felt as she understood as well as connected with me. She did address all of the issues and made things right, which I'm grateful for. She turned a sour experience into a positive one; We went from never wanting to rent from them to we have a future reservations with them. Many thanks to Lil, she is amazing and outstanding Manager, a true definition of excellence, efficiency and commitment to customers service.
Very friendly and professional staffs. Cars are well maintained and clean
Best service ever...... especially Swati ( Manager) is so helpful and has always offer me good cars even when calling her at the last movement. All the Staff Raj and Ram are nice and has provided me with free pick-up and drop-off. Keep doing this hard work and will be coming to you always.
Great place to rent! I got the most recent model of Jetta and it was really smooth. Their customer service was great :) I really recommend Advantage!
Best experience with a car rental company. Manager Raj is amazing at providing customer service. Highly recommend this place ????
Very good service Clean and very good option of cars I booked a economy car and got brand new Honda civic car... special thanks to Mr.Rajkumar for his excellent customer service skills,way to goo. I would strongly recommend this people
Amazing service, helped me out in a very difficult situation and tended to my need as a customer. Something other car rental companies were not willing to do. Raj was very kind and did everything to work something out for me and my fiance.
It is the best rental in Toronto. Very friendly and polite staff and above all excellent service and best prices. I would highly recommend them. And I will always take my rentals from them every time I am in Toronto. Cars are in excellent condition.
My cousin came from U.S.A for my elder brother's wedding. We needed a rental car, and we got a Nissan Rogue for two days. Raj the person who got us the car is a great person. He took care of us like we were family. He went above & beyond our expectations, and we were very happy with his service. I highly recommened everyone to come by Advantage location on mccowan and sheppard if they need a car to rent and speak to Raj. He is great!!!!
Really bad customer service and the manager is not even willing to help you out. They also don’t explain all the charges and they over charge you. On top of that their cars are very dirty. BEWARE OF THERE SCAM!!
Absolutely lovely experience of the rental service. The car was brand new in pristine condition. Booked last minute and still got plenty choices of car options. Great customer service. John has a great sense of customer service.
They have got cars that are value for money. But the car I got on a snowy morning was stinking and I only realized after over half a day. Although I was not penalized for it, sure enough I was inquired if I had pets and the smell was result of it. Suggest them to prepare the vehicles nicely before handing over to the customer, specifically when advance bookings are made online.
Excellent Sercice! From check in to check out I was very pleased with my rental experience. Raj set me up when I came in, he was sooo friendly and I had a great experience renting car from him. I’ll definitely rent from them again.
We booked twice from advantage car rental. Service is perfect. Raj is such a nice person there.
They were very understanding with extensions and flexible and offered me weekly rates because I needed the car longer than a couple of days. Excellent customer service and satisfaction.
Advantage is the best car rental store. They gave me a great model which was very clean and they offered outstanding service. Very friendly people in the Scarborough location. I really appreciate Raj and Bharath for their sincere support. Advantage has become my favorite rental now.
Very accommodating and friendly staff. Most importantly reliable. We needed to pick up the car outside of their business hours, the manager Raj was more than willing to come after hours and even do drop offs at our home. Also, Rachel was there for us and came up with an arrangement that works with good price. Their cars are new, always clean , strongly recommend this place
Worst customer service, they said the insurance claim is easy, hassle-free and fast but turned out to be a nightmare of a process. I had to wait over 6 weeks, numerous follow-ups via emails and phone calls, only to be treated with neglect. Plus they charged super high for a minute scratch which I found very unethical. Never again, we will rent from this location.
So many collections of cars and trucks. The manager Raj is super friendly and he'll accommodate your rental needs. Very good price. Just give a call before you get their. I highly recommend it.
They say cars are clean. Find tissue and used mask all over the car. Car alert showing so much issue. They say it's okay. Then, all of a sudden, it stops middle of the road. There are plenty of cheap car rentals with better cars all over town.
Amazing experience. They take care of the customers very well. No hidden or extra charges. Got a new Honda civic and it was cool.
Amazing service. Always ready to help. I go there on regular basis and I've never been disappointed. They have the lowest rates but the service is top class. Their cars are always clean and ready to go. Raj always goes beyond to make sure everything is good and I'm satisfied. Great team!! ????????
A very pleasant experience with Advantage Car & Truck Rentals Scarborough (McCowan and Sheppard location). Everyone was incredibly friendly, pick up and drop off were quick and easy. Great car and fantastic staff! Will definitely be a repeat customer and highly recommend them. Thank you!
Zero customer service I don't recommend anyone to visit this place and the manager is not even willing to help you out. They also don’t explain all the charges and they over charge you. On top of that their cars are very dirty. BEWARE OF THERE SCAM!!
Stuffs are very friendly and helpful. They gave us a brand new Ford Explorer 2022, we really enjoyed the ride.
Want to rent a car? Then vist this place best place i can say that without any doubt. Raj was the best employee there. Raj is the best asset that Advantage Car Rental has. Guys please visit and meet Raj. Totally satisfied with my rental. Thanks Raj and Vansi
Advantage was extremely helpful throughout the rental process from pick-up to extension of the rental period. A few simple phone calls made the experience smooth and provided the maximum amount of value for the cost. Rajin in particular was very helpful during the in-person car pickup. If you're reading this, you should just rent from them!
I rented a car and there was some damage happen to the tire. The staff was so good they helped me in getting my insurance. Guided me through out the process. Friendly staff, nice place to rent a car, cooperative people
Great rates good customer service nice people!
Advantage gives really good service and best cars in good price. The customer service is really good and they tack care of almost every thing. Specially the timings for return and pick is so flexible. I will really recomand advantage.
We rented a very decent car (Ford Fusion) from this place, the Store Manager Raj and his Associate Adhi and the rest of the staff are very accommodating and friendly. They give us a very good deal for like a brand new car and we had a best trip experience to Montreal and Toronto. My whole family really appreciate the service. I highly recommend this place for car rental needs, and definitely we are going to use them when we get back for vacation. Awesome service!!????????????????
Raj was extremely helpful and patient!!! Will definitely use service again. No hassle pick up and drop off...
AMAZING SERVICE AND EXCELLENT CUSTOMER SERVICE. I am a regular renter for this company and my experience over the past 6 month has been excellent and I keep returning every month due to the superb service. Another things that is admirable about this company is that each year changes they get the latest and most modern updates of their cars and this makes me feel extra special as a customer to know that I am driving one of the latest version cars on the market. I REALLY LOVE THIS COMPANY AND HIGHLY RECOMMEND IT TO ALL PERSONS
Best rental service in the city with exceptional customer service and counter help. Especially, the location manager Mr. Rajkumar’s knowledge, handling and service is awesome. Will recommend to all my friends.
I have made reservations at multiple Advantage Car & Truck Rentals locations across the GTA, and for the most part, I have always received great service - ESPECIALLY from Raj at the Scarborough location on Sheppard Avenue East. Whenever I have needed anything, he was always very helpful, accommodating and customer-centric in his approach to dealing with people. Besides general affordability and convenience, I would HIGHLY suggest renting from Advantage Car & Truck Rentals. Ask for him if you plan on doing so. PS. The only thing I would say needs to change is their overall fleet. Some of the vehicles they rent out are, for the most part, fairly recent models, however, some of them are starting to age and you can tell this from the amount of kilometers customers have racked up on them. Besides this, I would still rent from them.
One of the most economical car rentals. Renting a car has never been more convenient as they offer pick up and drop services too. The staff is courteous and very helpful. Amazing customer service. Thank you guys.
Raj is awesome! It was my first time renting and the whole process went smoothly. Also this place definitely does not rip you off, not to mention they're so much cheaper than other rental companies like enterprise! Highly recommended and will definitely go back to them if i ever need to rent a car again
This was my first experience with a car rental agency in Scarborough and I was not disappointed. It was an easy and simple experience with no headaches. I made an appointment online after checking out what services/vehicle I wanted to rent and for what time period. The website was simple, easy to understand and straight forward. I chose the Honda Civic 2018 model with insurance which cost me $224 for 4 days. Without the added insurance it would have been about $100~ less expensive. I read the fine print and everything else before going through with the purchase and was happy to see that this place does not have any hidden fees. The number that I saw online was the exact same number I paid for in person. The car was clean and provided everything that I really needed in a vehicle. However, I did order a Honda Civic and was instead upgraded to the Ford Fusion without any extra added fees due to the Honda Civic not being available during my pick up time. I was okay with this because the website stated " Or similar vehicle " and was open to that. Although I was disappointed in not getting the Honda Civic I was completely fine with the Fusion. Make sure to check your car for any and all kinds of damages that are already present when you pick up the car. Fill the gas up with the same amount as you received it or more. Ask about what to do if anything were to happen to the vehicle (randomly stops/unable to turn on/ accidents etc) And make sure to bring it back in time or you may incur extra charges. For buyers who are interested in going with Advantage I would highly recommend them as a reliable and easy to work with car rental service. I would advise you to always book an appointment online and do not rely on being able to walk-in for a car. The business has a very limited fleet and has yet to expand it. I noticed their rise in business and I would expect them to expand their fleet soon to meet demands. Great service, great vehicle and easy to work with. Make an appointment and you should be good to go.
We rented a Toyota Corolla today. Affordable price wiz Nice customer service. Especially, Harsha is the best staff ever.
I use to take car rental frequently from this place. Good place for Car Rentals. Quick and reliable service. Manager Raj is a very kind and accommodating person. I have never got disappointed with their service.
It was my first time renting with them but the experience was absolutely delightful, they went above and beyond to help me out and also help educate me save more money with educating me above the insurance policies. Kudos team, really appreciated your service!!
Great experience with the service and the car provided. Highly recommended. Management was really sweet and professional.
I've been a customer for many years, in summry amazing service and great people. Fresh and clean cars that you don't usually see in commercial rental companies. Very flexible with the best rates in the GTA that I've ever seen! Ask for Raj, he's been a great service since day one, also all the great staff there!
I have a very good experience with Advantage car rental. .the staff are very friendly and very helpful their customer service is on point...I definitely recommend you rent your car from the location of 4730 Sheppard Avenue east scarborough .You will be pleased ????????????????????
I have been renting since 3 years and never had any issues. Always got the best and clean cars. Staff is very helpful especially Raj, Danush, Adhi are very helpful. Thank you.
I recently rented a Honda CRV at the Advantage Car & Truck at Sheppard & McCowan. I was looking for a vehicle to rent on the Saturday of a long weekend. Owner Raj came through for me with fast, friendly service and gave me some choices without inflating the price. I felt I was treated fairly and respectfully with "service for the customer" first and foremost in mind. Vehicles are great! Raj and his efficient staff are number 1!! Highly recommend Raj at Advantage! Five stars all the way!!
This place is a complete rip off. We reserved a car online (standard size as we are tall people needing the space), and once we arrived to pick up the car, we were given a Ford Focus, which is not the car we reserved (even though when I called earlier to confirm the car, I was told it was there waiting for us.) When I asked further about the car, the Rep said that the Ford is an Intermediate Car, and is therefore larger than the Standard. I would've argued further but I realized that it was because they didn't have any other cars (except an SUV) for us to choose from. So instead of accepting their mistake, they lied to us and KEPT THE SAME RATE AS THE STANDARD CAR. This ticked me off. Now when I check their website, all the quoted prices are different than what they were on Friday. Honestly I will never rent from nor recommend them ever for personal or business use. Wondering about the car? Well we were told it was in perfect working condition, but once we started driving it, you could tell there was definitely something wrong with the brakes. A squeaky rumbling sound. We also couldn't figure out how to recline the seats. Being very tall people, we were seriously uncomfortable in this rental car.
Is one of the bestest service I ever saw in my life... There are number of reasons for that, like They are flexible with the drop offs Tops model cars are available on or above 2018 Competitive price And many more.... I only suggest you, if you have your own insurance then go with that.
Excellent service. I have been here couple of times and they give excellent service and give vehicles on time. The vehicle are also clean and neatly sanitized. Raj especially makes sure everything runs smoothly and gives best rates. Will strongly recommend if renting a car.
Best Customer service and excellent car condition.
Durant mon sejour a Toronto, j'ai utilise le service de Advantage Rent a Car plusieurs fois. Tout etait parfait...la voiture, le personnel, le professionalisme... Raj, Sue and Sai...thank you so much for being so nice, professional and punctual... I highly recommend this vendor as on top of the great service they provide, they have very competitive rates as well.
I've been going to this location every month for 2 years or more and this place is by far the BEST car rental service in the city! Prices are GREAT! Customer service is absolutely AMAZING!! These guys provide the best customer service so I refuse to go anywhere else even though I live closer to another location, their service is worth the trip.
I have been renting from Advantage for over 20 years and I am rating them a 5 star for recognizing the great service I have received from Raj and his drivers. I am however not happy with the service from Sue whom filled in for Raj. She was not very personable, charged me an additional charge on top of my weekly rental charge, asked me to return my rental 3 hours earlier for another renter and did not follow up with me when I inquired about a lost item.
Great place to go when you need a vehicle. Lots of different makes and models to choose from for every budget . I appreciate the honest opinions from my customer service rep . Also a huge bonus for easy pick up and drop off services !! Happy with my service :)
As 21 year old that has his own car, car insurance and a high credit score, getting a rental should be an easy task. When I first called I was approved to pick up a car. Then they called back and asked me my name, when it was told to them on the first phone call. A man put me on hold and I could hear the conversation. The women was rude, I could hear her say “charge him more money”. Then she answered the phone and told me to “call Enterprise they will rent to you”. In this case without a doubt I was blatantly discriminated against. Not only because of age but also my name. I would never recommend this rental company to anybody. Take your money and spend it with a company that respect its customers. This incident happened Friday, April 26th, 2019.
Excellent service with fast phased environment. Moreover the manager of the store ( Raj ) was quiet helpful and supportive. Overall its the best car rental service in scarborough with friendly staff.
It was a wonderful experience for a person with special needs desperate to get a rental car at a competitive price. They offered a pick up and drop off service. Courteous staff. An exceptional service company. I will recommend this branch at McCowan and Sheppard to everyone I know.
I need a car for a week from Sept 18, 2017, but had to leave early morning on Monday. Knowing urgency of the situation, Raj was nice enough to open the store after hours the evening before especially on a Sunday. Advantage car rental is an exception in the world of car renting with great customer service and reasonable pricing.Thank you, Raj.
Hassle-free service, new clean and safe cars at competetive rates, flexible and accomodating staff. That's all you want from a rental company ???????? Oh, and we arrived at Pearson to a warm car waiting to be driven away and papers waiting to be signed. +++ Might seem like an overwhelmingly positive review but you guys know how some companies treat you..
Nice service and friendly staff. Many options of cars! ????????????
I have been renting from Advantage Sheppard and McCowan branch for an year until recently. The service is awesome and the staffs receiving the clients are welcoming and kind enough to answer our queries. The rental catalog is well organized and easy to choose and i was lucky enough to get upgrades many a time. Keep up the good work guys!!!
Awesome deal from Advantage helpers. Had a little issue with the first car which they replaced quickly with no hassle. Very great bunch of people working there. Couldn’t ask for anything more. Thanks everyone for all your help in making me feel comfortable. I will definitely come to you guys again.
I enjoy renting car from advantage many reasons. They have very good cars and truck and they are affordable . When it comes to customer service, they have the optimum people to help customers. Therefor I am happy to rent cars from ADVANTAGE.
I have been dealing with them for the past 3 years renting cars, and suvs. Every time it has been a pleasure and smooth transactions. Top class services with great people. My go to rental.
Service was good and they clean the car before you get it awesome
Mr Raj it's was nice doing business with you guys today and I am hoping it's not going to be the last time really appreciated knowing your business very friendly employees
Highly recommended using advantage if you need a rental or loaner vehicle! We were in an accident and I had never had a loaner vehicle before. Advantage took all the stress out of setting everything up, along with delivering and picking up the van. EXCELLENT customer service! We will definitely be going with them if we ever need a rental or loaner vehicle again! Thank you so much for everything.
I have rented a car twice at Advantage - McCowan and Sheppard branch. The rental price is very competitive and the staffs were friendly. In my first rent, they offered to upgrade the car with very low additional price which made the rental price at very low price. It was a wonderful experience rented a car at this branch and will recommend to anyone who plan to rent a car at competitive price with a good services from the staffs.
Excellent service and selection of vehicles. I've been a long time customer and would never go anywhere else. They are punctual and professional!
I rented with Advantage today and had an exceptional service from Raj and Dhanush. They provide pick up and drop off services which comes in very handy. The best thing loved about Advantage is the clean sanitized cars they offer for such affordable rates. I will keep renting from Advantage! :)
I rented many times from advantage, the service is always great. I have been renting from Raj for a long time both he and Bharat treat customers well and because of service my first preference is advantage though I have other reputed names very near to my house.
This place is definitely short staffed and doesn't respond to customer queries within a week or even two! When called for seeking clarification on the money deducted we were asked to call back later as they were busy!! Deducting hundreds off dollars off the account for a scratch with no accountability for over 6 weeks. We lost our peace of mind and the whole process of having to continuously follow-up begging a response from the team has left us mentally tormented! not recommended.
From beginning to ending I enjoyed a hassle-free experience. The online reservation system is user friendly and the rates are unbeatable at most of the times. Raj and his army is super kind and very friendly. Highly recommended.
These guys are a scam, zero customer service. If I could give 0 stars I would. We had reserved a 16' cube van for our moving day 2 weeks in advance. When we got there in the morning we were told they rented it out to someone else for an hour they would be back in 20 mins, two hours later they are now telling me they have no truck on my moving day. Apparently the truck was never returned the night before. We received no call the night before advising of any changes, nothing but lies and half truths and nothing to accommodate us for their mistakes. I WILL NEVER do business with them ever again. Avoid this company at all cost.
Everyone at this location is very nice and helpful. This was my first time renting a car and I was really nervous because of the negative reviews people write regarding car rental companies. At this location, everyone was honest and helpful. Overall, a great location especially if you are renting for the first time :)
I'm a return customer to Advantage, usually renting from the Danforth location. I needed a truck so I called up and was redirected to this location. Called up and ordered a 16 foot truck, and was told I'd be guaranteed a cargo van if the truck was already taken. The next day I get a call asking what times I need it for, again guaranteed at least a cargo van. Day before the pickup I call to confirm the booking. I was expecting a call but I had to call to them. The guy confirmed I would get a van at least. Morning of the pickup I'm waiting for them to open and the lot is empty. The guy (Barag) arrives and brings me straight in and then he is on the phone and on his cell phone at the same time, and is explaining to me there is no van or truck. The client who had the van didn't return it on time and it won't be back until 11am. The best he could do for me was a Caravan and he would try and get me the van when it was returned at 11am. What option had I got, I took the deal and got on with it. 11am came and went, no call. I called in the afternoon and was told the van still wasn't back. My neighbor ended up renting a U-Haul trailer and he moved the bigger furniture for me. All of this stress and headache because someone didn't return a van on time. The caravan was clean but smelled like an ashtray. UPDATE The original review got me a lot of follow up calls from the guy who dealt with me on the day, the store manager (Raj), and I asked to talk to the Regional manager (Lil) also. Great communication and offers from all involved, but this issue still happened, albeit it was out of everyone's control. Regional management have advised they will look into having better controls/deterrents in place for customers who go over their rental timeframe.
It was great deal though it is peak time for rental car. Service was amazing. They are always read for any kind of help even during road trip too.
Courteous staff. Very accommodating. Price is quite reasonable. Vehicles are in good condition. Mileage is not unlimited but large enough for the time frame in which you may want to use it. The only reason I gave it 4 stars is that they don't have GPS in their vehicles. It's not the best thing for non-locals.
This place is by far the worst customer service experience I have ever faced. I guess if you are “BROWN” you get some kinda of appropriate customer service. After waiting 30 mins while no other customers were in the store the manage started giving me and my mom the worst attitude after being patient and polite for him to finish his cell phone call. We continued to show respect even tho he was very nasty towards us. Now that I’m home I am upset at myself that I even support a place that treated me so poorly . Never again
Harsha was amazing and so helpful! Amazing service, friendly customer relation, great cars and awesome prices. Highly recommended without hesitation. Definitely will go back The ease of renting and returning was fantastic. Loved my rental! Clean, fresh and well kept. When I arrived to rent, they had all paper work in order and gave me my car of choice! When I returned it, I was acknowledged and helped quickly.. Keep up the great work guys!
Advantage Scarborough location is one of the Best Car Rental location, provides you with unlimited mileage with very good range of cars available with them. And prices always competitive and less than other rental options. So if you are looking for simple and easy car rental option Advantage, Scarborough location is the perfect place for that. And last but not least, staff is responsive and supportive.
Advantage has been my go-to place always. I always rent from the Scarborough location because I love the service they offer. They cater to my last minute requirements with out any complications
I had an awesome experience with Advantage car rentals. Mr. Raj was very helpful and made sure all the paperwork and formalities were taken care of. I always rent from them whenever I need a car. Their cars are always very clean and reliable. Especially the way Raj has treated me is one of the best experiences I have ever had in Toronto for Car Rentals. Raj is a GEM of a guy. I would like to strongly recommend Advantage Car Rentals to everyone in Scarborough particularly in Mc Cowan & Shepperd.
Not impressed with the customer service at this location. The lady never smiled never explained anything just demanded my driver's license credit card etc. Made to sign bunch of papers treat rudely. When they check the car over before I left I had to point out marks on the car. The lady showed no interest but keep pushing for my signature. I bet they will not refund my deposit will find some excuse to keep it. Rental was being paid by the dealership.