Reviews of U-Haul De Saint-Hubert-Déménagement Et Entreposage (Rent Cars)

ahmed abdellatif

Poor service

Antoine Gaudreau Simard

There's no parking here, and all surrounding areas are 2hour/permit parking so you have to park a good 10 mins away..

alexandre charlton

(Translated) I have been there three times and each time the service is terrible. The employees are all rude and give the impression that we are bothering them. A good operations manager would make a big difference. Several clients during my wait time mentioned the same incompetence. Act quickly because your reputation is close to zero at the moment. (Original) Je suis venu à trois reprises et à chaque fois le service est exécrable. Les employés sont tous impolis et donnent l’impression que nous les dérangeons. Un bon directeur des opérations est ferait une grosse différence. Plusieurs clients lors de mon temps d’attente mon mentionné la même incompétence. Agissez au plus vite car votre réputation vaut pas loin de zéro en ce moment.

Michael “Mike” Bilodeau

Tres tres bon services. Je recommende a+++

Andréa Giroux

(Translated) We took two months of storage. All of our things are full of mouse droppings. Our clothes bags were torn. There are holes in our covers. I strongly recommend against using U-Haul's warehousing service. It's disgusting. We have to deal with U-Haul's insurance company for compensation. A procedure that looks complex if we rely on our telephone experiences with U-Haul ... (Original) Nous avons pris deux mois d’entreposage. Toutes nos choses sont pleines d’excréments de souris. Nos sacs de vêtements ont été déchirés. Il y a des trous dans nos couvertures. Je déconseille fortement d’avoir recours au service d’entreposage de U-Haul. C’est dégoûtant. Nous devons faire affaire avec la compagnie d’assurance de U-Haul pour le dédommagement. Une procédure qui s’annonce complexe si on se fie à nos expériences téléphoniques avec U-Haul...

joseph greiche

I went there to that location for my move out and everything from the customer service to the whole renting was great .. strongly recommend it :D

Yassine S.

Good service

Francois Tremblay

Super fast service and very nice employees.

Tim Lành Huynh Huu

2h of wait I am not exaggerating!

Steve Dumaresq

(Translated) I only hired a devil at this place but everything was fine. For u haul trucks in general, I don't like them too much but I never tried this one in particular. (Original) J ai seulement loué un diable a cette endroit mais tout a bien été. Pour les camions les u haul en général, je ne les aime pas trop mais je n ai jamais essayer celui ci en particulier.

Jeannine Vautrin

Lost my reservation.

Luis Miguel Cristancho

Avoid! Terrible service. If you do a mistake, they never gonna help you. Always open late. Pre-registration never works.

David-Alexandre Hauben

(Translated) Consistent quality of service; still in degradation. You reserve for a pickup online, we give you a 10 'because there could be. You get there for your 10 ', you are told that there are just 15' left and that you lie about the 10. They print you the contract and tell you that you will ultimately drive a 20 'at the same price but at three times the fuel consumption. Typical of Longueuil and their secondary 2 illiterates. (Original) Qualité de service consistente; toujours en dégradation. Tu réserves pour un pickup en ligne, on te donne un 10' car y'en a pu. T'arrives là-bas pour ton 10', on te dit qu'il reste juste des 15' et que tu ments à propos du 10. Ils t'impriment le contrat et t'annoncent que tu conduiras finalement un 20' au même prix mais au triple de consommation d'essence. Typique de Longueuil pis leurs analphabètes de secondaire 2.

Jessica

(Translated) On the eve of my move, June 30, 2021, U-HAUL informs us that our truck booked since March 2021 for 8 a.m. on July 1, 2021 has been canceled. There is no more truck available. The next available truck is at 4 p.m. on July 1. The problem is that the new tenants had to move in. It was total chaos. While we were waiting for the truck, we had to put all our belongings and furniture outside in the yard to let the new tenants move in. It was a disaster .... Thank you so much U-HAUL for making my moving day hell. I will never do business with you again, especially not on July 1st, never again. (Original) À la veille de mon déménagement, le 30 juin 2021, U-HAUL nous informe que notre camion réservé depuis le mois de Mars 2021 pour 8h du matin le 1er juillet 2021 est annulé. Il n'y a plus de camion disponible. Le prochaine camion disponible est à 16h, le 1er juillet. Le problème est que les nouveaux locataires devaient emménagés. Ça été le chaos total. Pendant qu'on attendaient le camion, ont devaient mettre tous nos biens et nos meubles dehors dans la cour pour laisser les nouveaux locataires emménagés. C'était un désastre....Merci beaucoup U-HAUL d'avoir fait passer ma journée de déménagement un enfer. Plus jamais je ferai affaire avec vous surtout pas un 1er juillet, plus jamais.

Alexandre Archambault

(Translated) Online reservation already made the day before for a closed trailer. Arrived on site the next day they found nothing with the reservation number received by sms, email, phone, name ... After 10 minutes managed to find my reservation. Charges me and stuff, tells me a guy is going to come see me outside, I wait 20 minutes outside, nobody is coming. I go back inside, there are now 10 people in lines, it does not advance, after 30 minutes I decided to leave and go rent somewhere else ... bad service (Original) Réservation en ligne déjà fait la veille pour une remorque fermé. Arrivé sur place le lendemain ils trouvent rien avec le numéro de réservation reçu par sms, courriel, téléphone, nom... Après 10 minutes réussi à trouver ma réservation. Me fait payer et tout, me dit qu'un gars va venir me voir dehors, j'attends 20 minutes dehors, personne viens. Je retourne à l'intérieur, il y a maintenant 10 personnes en files, ça n'avance pas, après 30 minutes j'ai décidé de quitter et d'aller louer ailleurs... mauvais service

Ouali Ben

(Translated) I like the idea, you rent, you do your business and you give it even when it's closed. And very convenient for moving. (Original) J’aime l’idée, tu loue , tu fais tes affaires et tu le remets même quand c’est fermé. Et tres pratique pour les demenagements.

z9944x -

(Translated) Normally great service but I give 1 star for the employee at the counter on January 21, 2021 at 6:50 p.m. .... I arrived on site 6:50 p.m. (regular customer over $ 3000 in rentals this year) and I got kicked out while it was still open until 7 p.m. ... If the store is open until 7 p.m., the door is closed at 7 p.m. ... c the law (Original) Normalement un super service mais je donne 1 étoile pour l'employé au comptoire le 21 Janvier 2021 à 18h50.... Je suis arrivé sur place 18h50 ( client régulier plus de 3000$ en locations cette année) et je me fait virer de bord alors que cest encore ouvert jusqua 19h... Si le magasin est ouvert jusqua 19h, la porte barre a 19h...c la loi

Z K.

Showed up for my appointment, that I scheduled online, after he referred by the Montreal west center (they weren't "equipped" to install hitches on a 80,000km Santa Fe). After waiting in line for 30 minutes, I'm told that my appointment is wrong and that the only next available time is a week later. I show up early for my new appointment, waited in line for 30 minutes again. Now they're behind schedule by an hour and I'm waiting in my car like an idiot, and the hitch isn't even installed yet. Total time wasted dealing with u-haul to have a hitch installed: 5hrs + Worth paying 100$ more to have your local garage to the job.

Brome Lake Books

Terrible experience. I reserved online and all was going well in the auto-pick-up until I went to find my van and saw it driving away. Customer service never apologized for the hour I had to wait to get another van. Also I was told I couldn't park my car on site but had to park three blocks away. Other customers were able to park there. DON'T USE THIS U-HAUL!!!

Alex Russo

Great service! Fast and speedy.

Charles Gagnier

(Translated) Terrible service. First, we waited 40min before being served (we were the second in the line). Second, the price was $ 100 more than the estimate given over the phone (almost double). Third, there was no parking provided to leave our car. We had to park two kilometers further on the street. Fourth, the scales given for gas are wrong, which caused us a penalty of $ 10 since we were just (one hair) below the limit. (Original) Service horrible. Première, nous avons attendu 40min avant d'être servis (on était les deuxième dans la ligne). Deuxième, le prix était 100$ de plus que l'estimation donné au téléphone (presque le double). Troisième, il n'y avait pas de parking prévu pour laisser notre voiture. Nous avons été obligés de se parker deux kilomètres plus loin sur rue. Quatrième, les barèmes donnés pour gazer sont erroné, ce qui nous causé une pénalité de 10$ puisque nous étions juste (un cheveux) en dessous de la limite.

Martin Aubé

Pire service ever.

Frédéric “Ti-Blancbec”

(Translated) Superb storage and rental layout and excellent service (Original) Entreposage et location superbe disposition et service excellent

Carlos J alvarez G

Good

Ahmad Mo

Good service

Ginette Jutras

(Translated) I liked the speed of renting myself for my move. (Original) J'ai aimé la rapidité de me louer pour mon déménagement.

Gabriel Desrosiers

Very unfriendly personnel, if you want bad customer service that's where you'll go. Equipment is okay, no more, location needs renovations.

Sophony Girard

We brought equipment back here that we had rented in Ontario. The people who there seem like they don’t feel like doing their job or want to be helpful. I kept calling before we got there because I had some questions but no one ever picked up. Once we got there, we parked our truck and we had to run after the guy responsible because he wouldn’t even acknowledge us. Then we went inside to pay and the cashier lady wasn’t there. I peek behind the desk and i see her behind a door texting... I had to wave at her so she could come and serve us. Really bad location

Anton Burov

very slow service

Robert Vincent

Good service, great opening hours.

Tiffany Dawson

Leaving this rating for some feedback. We rented a truck (and have rented from here many times over the past 20 years) but was met with some strangeness today. It’s a little odd that your own customers cannot park in the parking lot while picking up and dropping off a vehicle. Myself at 7 months pregnant was told I had to leave immediately while my partner dropped off the rental and that we’d need to park down the street. So what I’m understanding is that paying customers can’t pull in to come into the office, pay, rent or drop off anything. When I asked for an option, detailing I’d only be there for 3-5 minutes I was given none. Bare in mind the representative was very young and likely lacking experience or tact. There were plenty of spaces at the back off the lot that would have been out of the way of any other rentals or hitches being returned. Very disappointed and underwhelmed. It’s a strange way to treat your customers. Not a good look.

Olivier Lambert

Service was good.

Francis Dessureault-Vinette

(Translated) I am told an invoice of amount X to pay and would be cheaper depending on the Km. I come back and they change the prices to have to pay $ 120 more. As a bonus without warning they came to take an amount from my credit card for cleaning the truck! A nice thief gang on top of the pitiful customer service. The other day no one to open the branch! (Original) On me dit une facture de montant X à payer et reviendrait moins cher selon le Km. Je reviens et on me change les prix pour devoir payer 120$ de plus. En prime sans avertir ils sont venus piger sur ma carte de crédit un montant de nettoyage du camion! Une belle gang de voleur en plus du service à la clientèle pitoyable. L’autre jour personne pour ouvrir la succursale!

Sylvain Dufour

(Translated) Truly incredible service ... politeness, courtesy, competence, efficiency ... perfect !!! (By the way, I am a real customer !! I told them in person that their service was impeccable !!) (Original) Service vraiment incroyable...politesse, courtoisie, compétence, efficacité...parfait !!! (En passant, je suis un vrai client !! Je leur ai dit en personne que leur service était impécable!!)

Eid Haddad

self service on online registration...

nivek erym

It took me over 3 hours just to claim the trailer that i already reserved online. There was only 7 people in front of me and your staff is not to blame. They worked as quickly as possible and were very polite but your center only had one person at the main desk and this person not only had to take care of the contract but also had to go locate and attach any vehicle or trailer rented. This is ridiculous for your employees, it creates a bad climate between staff and customers. Hire more people, clearly the demand is there and uhaul is not a small company. Terrible experience, again, not the staffs fault.

Pierre L.

(Translated) The service is good, they are courteous but there are always a lot of people, arrive early and do not forget to book before. (Original) Le service est bon, ils sont courtois mais il y a toujours beaucoup de monde, arriver a l avance et n oublié surtout pas de réserver avant.

David Bérard

(Translated) I have rarely been so overwhelmed with customer service. Over an hour late, a messed up order and stuff delivered that I never asked for. No parking. I honestly hope that management sees this message as an opportunity for improvement. (Original) J'ai rarement été aussi dessus d'un service à la clientèle. Plus d'une heure de retard, une commande tout croche et des trucs fourni que j'ai jamais demandé. Pas de parking. J'espère honnêtement que le management regardera ce message comme une possibilité d'amélioreration.

David Pandolfini

Great service, the young man in the yard was very knowledgeable and courteous. Thank you Hayden

Eric Lapalme

(Translated) Stopped looking. This is the place of # 1 Price ... Return Deposit ... ect ... Wait a bit But when you're # 1 Is to expect a little ... (Original) Arrêté de chercher. C'est la place de#1 Prix ... Retour Dépôt...ect... Attente un peu Mais quand on est #1 Faut s en attendre un peu...

Peter Mikhail (Peet)

the staff is willing to help. verybgood and affordable prices. very good solutions and ideas for moving. you will find mostly what you need for easy moving.

Sébastien Lapointe

(Translated) First, no parking for customers. I must have parked more than a mile away. Having taken the trouble to book in advance online, I still had to wait in line 45 minutes inside before picking up the vehicle. One of the tires was deflated so I had to turn around to get it inflated by a staff member. The 10 foot cube was on heavily worn all season tires. I couldn't climb the snowy coast to collect the furniture I was going to collect. Not very practical. Unpleasant experience, I do not recommend. (Original) Premièrement, pas de stationnement pour les clients. J’ai dû me stationner à plus d’un km. Ayant pris la peine de réserver à l’avance en ligne, j’ai tout de même dû attendre en ligne 45 minutes à l’intérieur avant de prendre possession du véhicule. Un des pneus était dégonflé alors j’ai dû faire demi tour pour qu’il soit gonflé par un membre du personnel. Le cube de 10 pieds était sur des pneus 4 saisons très usés. Je n’ai pas pu monter la côte enneigée pour récupérer les meubles que j’allais chercher. Pas très pratique. Expérience désagréable, je ne recommande pas.

Chantal Villemaire

(Translated) INCREDIBLY WITHOUT RESPECT! I booked a truck by phone and let the deposit claim it. I receive the confirmation by email. THE EVE OF MY MOVING HAVE CALLED ME FOR A SIMPLE CONFIMATION, BUT NO! ONTMANOUNCE THAT LON CANCELED MY RESERVATION! No more truck for me! The only one that remains available is in Shawinigan! THREE HWURES ON THE ROAD! BE CAREFUL OF THIS COMPANY, THEY ARE NOT RESPECTING THEIR COMMITMENTS (Original) INCROYABLEMENT SANS RESPECT ! J'ai réservé un camion par téléphone en laissant le dépôt réclamer. Je reçois la confirmation par courriel. LA VEILLE DE MON DÉMÉNAGEMENT ONT M'APPELLE POUR UNE SIMPLE CONFIMATION, MAIS NON ! ONTMANONCE QUE LON CANCELE MA RÉSERVATION ! Plus de camion pour moi ! Le seul qui reste disponible est a Shawinigan ! A TROIS HWURES DE ROUTE ! ATTENTION A CETTE COMPAGNIE, ILS NE RESPECTE PAS LEURS ENGAGEMENTS

Samy Daenzer

Line ups on a Saturday morning. If you booked online in advance and do the self check-in, everything goes well. Didn't have to wait. Return was also simple. Didn't expect it to be as smooth.

Han Rao

Fast n cheap

Xav Rouss

Would give 0 stars if possible. Had a truck reservation made 3 month in advance. The day before the move, U-Haul calls to say that my reservation is no longer available as scheduled and has no better alternatives than needing me to pickup a truck 2h drive away. Save yourself the trouble and go with a more trustworthy company

Soui Ping Wong

Very cheap rental truck because clean up before returning the truck

Yanick Champagne

(Translated) Worst customer service I have had. Reservation 1 month in advance for the installation of a ball on the vehicle. I call the day before to confirm my appointment myself, it takes 1 hour on the phone to talk to someone, they confirm everything to me. On my appointment, I left 3:30 before the end of my shift as a nurse, to be told that they did not have the room. Their reason, too many jobs, not possible to follow up! GRRrrr ???? will call me back in 2 weeks ???? (Original) Pire service à clientèle que j'ai eu. Réservation 1 mois à l'avance pour l'installation d'une boule sur véhicule. J'appelle la veille pour confirmer moi-même mon rdv, sa prend 1h au téléphone pour parler à quelqu'un, ils me confirment le tout. À mon rdv, je quitte 3h30 avant la fin de mon quart comme infirmier, pour me faire dire qu'ils n'ont pas la pièce. Leur raison, trop de job, pas possible de faire les suivis! GRRrrr ???? vont me rappeler d'ici 2 semaines ????

Flo B.

The worst experience. Never again!

Oscar Sandoval

Good

Steez A

Equipement was broken and the gas was empty when she stated 3/8 full

Philippe Rousseau

(Translated) 2 stars .... Because it takes forever to checkout and even if you booked everything online, you still have to queue (at least 15-20 minutes wait for only 3 customers before me) (Original) 2 étoiles.... Parce que ça prend une éternité à la caisse et même si tu as tout réservé par internet, tu dois quand même faire la file (au moins 15-20 minutes d'attente pour seulement 3 clients avant moi)

Sergey Molotkov

I'm renting a locker at U-Haul at 2771 Mance, St-Hubert. Had to wait for a whole hour on the phone to figure out what is the latest time I can access my locker for nothing! Nobody ever answer me. And this is in the middle of month, I mean they shouldn't be busy. VERY POOR CUSTOMER SERVICE!

Marcelo Sanches de Paula

the service is slow

mylene bouthillier

(Translated) I had a reservation to have a hitch installed on my vehicle on March 20th. 2021. I arrived rather 2 hours of waiting to arrive at the counter, then I am told that there are missing parts to do the work, they will not be able to install it. WoW! ???? he couldn't have told me. Funny customer service. Then they were supposed to contact me within a week or two. I try to reach them by phone and email without success. Eventually, I'll go somewhere else for my hitch and ask Uhaul for a refund. At worst, contact consumer protection. (Original) J’avais une réservation pour faire installé un hitch sur mon véhicule le 20 mars. 2021. Je suis arrivé plutôt 2 hres d’attente pour arriver au comptoir, puis on me dit qu’il manque des pièces pour effectué le travail, il ne pourront pas l’installer. WoW!???? il n’aurait pas pu me prévenir. Drôle de service clients. Ensuite, ils était supposé me contacter d’ici une à deux semaines. J’essaie de les rejoindre par téléphone et e-mail sans succès. Finalement, je vais aller ailleurs pour mon hitch et demander un remboursement à Uhaul. Au pire contacter la protection des consommateurs.

Monique Menard

Service was excellent and they helped me out of a difficult situation

herbo rose

(Translated) I don't really understand the bad comments I went there on Tuesday morning without reservation impeccable personal service smiling and friendly served in French without problem thank you very much to the team (Original) Je comprend pas trop les mauvais commentaire j'y suis aller sur place mardi matin sans reservation service impecable personnelle souriant et sympatique servie en francais sans probleme merci beaucoup a l'equipe

Ricardo Rios

2h waiting. Same attendant to do the contracts and deliver the vehicles outside.

solveig camiré

(Translated) I booked online, no wait, very good service from the staff, good explanation and prompt service. No problem with the truck. Return of goods easy and fast! Everything went well! For your information, if you have to leave a vehicle there, you have to put it in the street! (Original) J’ai réservé en ligne, aucune attente, très bon service du personnel, bonne explication et rapide au service. Aucun problème avec le camion. Retour de marchandises facile et rapide! Tout c’est bien déroulé! Pour votre information, si vous devez laisser un véhicule là bas, vous devez le mettre dans la rue!

ㅤSyberpro

When renting a truck with U-Haul it's a way to go. They have the best prices. They also have the right equipment needed for your moving out. Don't hesitate to rent a truck, trailer from them.

selhi reza

(Translated) the truck was not cleaned, and especially carefully check the gas gauge. It cost me $ 41 more gas for 25 KM. (Original) le camion n'était pas nettoyé, et surtout vérifiez attentivement la jauge de gaz . ça ma couté 41$ d'essence en plus pour 25 KM.

Sylvain Trottier

(Translated) Trailer reserved for some time, we arrive to take it and we are told that it is broken, that we have to go to Montreal to get one ... (Original) Remorque réservée depuis quelque temps, on arrive la prendre et on nous dit qu'elle est brisée, qu'il faut aller à Mtl pour en avoir une...

Bruno Beaudin

(Translated) Lots of choice, little service, very long. Dangerous, they insist on hitching your trailer, but double-check everything, my trailer detached immediately on the 116, horror! (Original) Beaucoup de choix, peu de service, très long. Dangereux, ils insistent pour attacher votre remorque, mais contre-vérifiez le tout, ma remorque s'est détachée immédiatement sur la 116, horreur!

Patrick Caron

(Translated) Reservation made, according to the clerk I spoke to, but on the day of my reservation, the reserved product was no longer available? ... They had to refer me to the Montreal branch (Original) Réservation faite, selon le commis à qui j'ai parler, mais le jour de ma réservation, le produit réservé n'était plus disponible ?...Ils ont dû me référer à la succursale de Montréal

Michel Vachon

Very expensive to move just a fridge ,stove washer and dryer But employees are nice and courteous

Moringa Haiti

Bon service

Jonathan Jobin

Bought a hitch and installation by internet on April 29, scheduled for May 8th. They called me on May 2nd telling me they had a place on May 3rd in the morning at 10 o'clock. Arrived at 10, the guy was waiting for me. Took the car in the garage. 30 minutes later, I was gone with my car and hitch installed. Great service and great price + Lifetime unlimited warranty on the hitch.

Sam Abtahi

Awful service. It's sad there is no competition

Florros

Wow

aladdin alsahli

Alot of trucks but no place to park your own car while the renting period

Francis Gaudu

(Translated) I just waited 30 minutes on the phone, then tried again. Waited another 30 minutes, no response, not even a "stay on the line". Really disappointing. (Original) Je viens d'attendre 30 minutes au téléphone, puis réessayé. Attendu encore 30 minutes, aucune réponse, même pas un "restez sur la ligne". Vraiment décevant.

Katryn Petit

Good place lots of choices

Stephane Adam

(Translated) Worst customer service to avoid at all costs (Original) Pire service à la clientèle à éviter à tout prix

Melissa Landry

Great service (and this on one of the busiest moving weekends of Quebec!) Staff was quick and efficient! Great price and fuel economy on the trucks was a nice surprise! Thank you for making my move that much easier!

Nagie artist painter

(Translated) I called to inquire about a rental. The waiting time in line was 22 minutes. Then, Marie, informed me very well. I made the reservation over the phone to be sure to have my rental for my event. To be continued for the rest ... I arrived at 7am to take my reservation. Very warm welcome and fast service. I was offered excellent service! Thank you. (Original) J'ai appelée pour avoir des renseignements sur une location. Le temps d'attente en ligne à été de 22 minutes. Puis, Marie, m'a très bien renseigné. J'ai fais la réservation au téléphone pour être certaine d'avoir ma location pour mon événement. À suivre pour le reste.... Je suis arrivée à 07h pour prendre ma réservation. Très bel accueil et un service rapide. On m'a offert un excellent service! Merci.

Sahana Cadersa

If I could give zero stars I would. 1) They made us wait for 1.5hrs (only three customers ahead) even though we reserved, called to confirm and arrived on time. 2) The staff told us the parking was just across. Only for another staff to tell us they do not have parking at all(?) 3) The staff giving us the truck did not care to give us any rules. Luckily I've used Uhaul trucks before so I knew what to handle. 4) When we brought the truck back they told us it was $130. Until we showed them we were estimated at $77 so why is it $60 extra? So finally the bill was $86. SAVE YOUR TIME AND MONEY, GO ELSEWHERE!

Seed Shams

(Translated) Very good but there is no parking for my car (Original) Très bon mais il n’y a pas de stationnement pour mon auto

1 Nation

There is no parking for customer. They gave me a broken truck and charged me extra dollar. The issue is not solved yet.

David Laverriere

(Translated) Bad service, inconsistent information, slow, unprofessional service. I do not recommend this company (Original) Mauvais service, information non cohérente , service lent et non professionnel. je ne recommande aucunement cette entreprise

Natacha Premont

Great customer service but definitely understaffed.

Marco S

Extremely rude service. Never dealing with Uhaul ever again

Francois Gagné

Top Notch

Krystal White

Ridiculous customer service. There’s a line up that goes out the door with only two people at the cash... and they both just left the store empty with no one to help customers

Fanny Girard

(Translated) Service degueulasse its been 1 month that I fight to have my refund! Seriously? You will not make a Bin Bin customer in tk me on and certain never again will I do business with you! UHAULT = WORST CROSSER WHO DOESN'T !!!! (Original) Service degueulasse sa fais 1 mois que je me bat pour avoir mon remboursement ! Sérieux ? Vous ferez pas de client Bin Bin en tk moi sur et certain plus jamais je fais affaire avec vous ! UHAULT = PIRE CROSSEUR QUI NA PAS !!!!

Kevin Leduc

(Translated) In my opinion, it is inconceivable and irresponsible that a company could offer these customers by phone and internet the reservation of a product with certain characteristics (meeting the needs of the customer) and then tell customers that we are not honoring not the characteristics they wanted when you show up on site with your truck. Take another similar situation, try to imagine that you are going on vacation and that you have booked in advance a suite with 3 bedrooms on the ground floor in a hotel. You had chosen a suite on the ground floor because you have difficulty climbing stairs. When you get there, you are finally told that nothing has been reserved in your name (although you have a confirmation number) and there is only a suite with 2 bedrooms (instead of 3) on the 1st floor and you have to take the stairs. Unfortunately, this is an extremely similar situation that I experienced with U-HAUL! During a phone call to U-HAUL, I had booked a truck at a branch and storage at your branch at the same time. I arrived a few minutes before closing with my full truck to unload it at this branch and was told that no reservation could be found in my name. We did not even attempt to search with the confirmation number if my reservation existed. I was told that there were no units left on the ground floor as I had booked and that there were only smaller units left on the 1st floor (without freight elevator) and more expensive! Also, I only had a few minutes to decide whether to take this unit or not, as the branch was closing. I had to make up my mind immediately, I had no other alternatives. I felt caught in a mousetrap. I immediately phoned customer service while I was at the branch and they were able to confirm that my reservation did exist and that it would have been the branch's responsibility to contact me in advance if they didn't. could not honor my reservation. Communication is important in business and in my opinion U-HAUL failed. In short, this is not an acceptable situation and I find it inconceivable that a company could issue booking confirmations with numbers and simply respond to my email complaint that "Warehouses can be reserved, but size cannot not be guaranteed "as if this were normal. I will report the situation to the consumer protection office and file an official complaint there, because in my opinion, no other customer should have to undergo this situation and this practice (which seems normal to you) should be prohibited. I had to store some items with friends. In short, for me and for those around me, there is no question of doing business again in the future with the U-HAUL banner following this situation and with regard to the practice you use which seems normal to you. (Original) Selon moi il est inconcevable et irresponsable qu'une entreprise puisse proposer à ces clients par téléphone et par internet la réservation d'un produit ayant certaines caractéristiques (répondant aux besoins du client) et par la suite dire aux clients qu'on n'honore pas les caractéristiques qu'ils avaient souhaitées quand tu te présente sur place avec ton camion. Prenons une autre situation similaire, tentez d'imaginer que vous partez en vacance et que vous avez réservé en avance une suite avec 3 chambres au RDC dans un hôtel. Vous aviez sélectionné une suite au RDC, car vous avez des difficultés à monter des marches. Rendu sur place, on vous dit finalement qu'on n’a rien de réservé à votre nom (malgré que vous avez un numéro de confirmation) et il reste uniquement une suite avec 2 chambres (au lieu de 3) au 1er étage et vous devez prendre les escaliers. Malheureusement, c'est une situation extrêmement similaire que j'ai vécue avec U-HAUL! Lors d'un appel téléphonique à U-HAUL, j'avais réservé en même temps un camion à une succursale et un entreposage à votre succursale. Je suis arrivé quelques minutes avant la fermeture avec mon camion rempli pour le décharger à cette succursale et on m'a dit qu'on ne trouvait pas de réservation à mon nom. On n'a même pas tenté de rechercher avec le numéro de confirmation si ma réservation existait bien. On m'a indiqué qu'il ne restait aucune unité au RDC comme j'avais réservé et qu'il restait uniquement des unités plus petites au 1er étage (sans monte-charge) et plus cher! Par ailleurs, j'avais uniquement quelques minutes pour décider si je prenais cette unité ou non, car la succursale fermait. Je devais me décider immédiatement, je n'avais pas d'autres alternatives. Je me sentais pris en souricière. J'ai immédiatement téléphoné au service à la clientèle pendant que j'étais à la succursale et ils ont pu confirmer que ma réservation existait bien et qu'ils auraient été de la responsabilité de la succursale de me contacter d'avance s'ils ne pouvaient pas honorer ma réservation. La communication est importante en affaires et à mon avis U-HAUL a échoué. Bref, ce n'est pas une situation acceptable et je trouve cela inconcevable qu'une entreprise puisse émettre des confirmations de réservation avec des numéros et simplement répondre à ma plainte par courriel comme quoi "Les entrepôts peuvent être réservé, mais la grandeur ne peut pas être garanti" comme si cela était normale. Je vais faire part de la situation à l'office de la protection du consommateur et y déposer une plainte officielle, car selon moi, aucun autre client devrait avoir à subir cette situation et cette pratique (qui vous semble normale) devrait être interdite. J'ai dû entreposer quelques éléments chez des amis. Bref, pour moi et pour mon entourage, il n’est pas question de refaire affaire à l’avenir avec la bannière U-HAUL suite à cette situation et vis-à-vis de la pratique que vous utilisez qui vous semble normale.

Nadir Sheriff

I reserved one week in advance. then they call me the day before to tell me there is no truck available! This is very frustrating. Very poor service!

kdogproductions

Worst customer service.

Jean Drysdale

(Translated) Simple and efficient. Web reservation. Fast return without having to go inside. Receipt of the return confirmation immediately by email. Equipment in good condition. Little space to maneuver on their land. (Original) Simple et efficace. Réservation Web. Retour rapide sans avoir à entrer à l'intérieur. Réception de la confirmation de retour immédiatement par courriel. Équipement en bonne condition. Peu d'espace pour manoeuvrer sur leur terrain.

John Barkhuis

Impossible to get trough to someone on the phone. Often long lineups and street parking. Price is not the most competitive but they normally have a truck when you need it.

Daniel Morley

They do a good job

Frederic Desmarais

(Translated) Worse service, they don't give a damn about their client. Go elsewhere if possible. Stressful! (Original) Pire service, ils se foutent bien raide de leur client. Allez ailleurs si possible. Stressant!

maxime patient

(Translated) Attention ... because the speedometer is in thousand ... my 167 km gave 270 thousand ... .69 / KM .. it cost more and watch the gas left but was empty ... I thought you took it full and you finished it .. .and no ... i said..haul ... taba ...! (Original) Attention ..car le speedometre est en mille..mon 167 km a donnes 270mille... .69/KM .. ca couter plus cher et regarder lgaz jpartit yetais vide..jpensais que tu lprend full et tu lfull en finissant...et non...j m ai dit..haul...taba...!

Mehdi Ameur

(Translated) Very poor service and great lack of professionalism (Original) Très mauvais service et grand manque de professionnalisme

John Bob

(Translated) to waste time you are in the right place ... slow service still lacks staff even after booking my equipment I had to wait a very long time nothing had been prepared ... place to avoid. (Original) pour perde du temps vous êtes a la bonne place...service lent manque toujours de personnel même après avoir réservé mon équipement j'ai du attendre très longtemps rien avait été préparé ...endroit a éviter.

L - Kay

(Translated) 45 minutes waiting in the sun, the boxes ordered online were not in stock (not a problem except when the colleague of the guy who served me tries to justify it as if it was my problem that the boxes didn't were not in stock), total confusion in terms of service. Respectable outside service in general. The guys are very helpful and respectful. Management inside the store, appalling, 10/10 I'll help myself next time. Please hire more knowledgeable people. (Original) 45 minutes d'attente au soleil, les boites commandés en ligne n'était pas en stock (pas un problème sauf quand le collègue du gars qui m'a servi essaye de justifier ça comme si c'était mon problème que les boites n'étaient pas en stock), confusion total au niveau du service. Service à l'extérieur respectable en général. Les gars sont très serviable et respectueux. Gestion à l'intérieur du commerce, épouvantable, 10/10 je vais me servir moi même la prochaine fois. Engagez du monde plus compétents s'il vous plait.

MArlene Tessier

(Translated) Impeccable service and quick inquiry easy to hire trucks and trailers. (Original) Service impeccable et demande de renseignements rapidement facile à louer des camions et remorque.

Steeve McCauley

they'll hitch you up, they might Even tell you when or where or when it's done if you ask nicely. great place to visit if you like long wait times in line at the counter!

Jeje H

Very helpful, Naomi was great. Thanks !

Happy Sandara 산다라

Worst service i ever recieved from any of company. Nerver U-Haul again.

Carl Paquin

(Translated) The rental service was ok with no greater lack of courtesy and politeness, the problem is after 2 weeks later when we receive a message saying that we have to pay $ 456 for the mileage when we have barely done 10 km round trip it's expensive per kilometer. After many attempts to reach them by phone which is impossible, we were told by the manager that an employee had let go of a truck and had decided to put it on our name, surely with the old reservation and was loading them to us. that person's mileage charge. In the end the costs are waived a chance for them. (Original) Le service a la location était correct sans plus grand manque de courtoisie et de politesse, le problème est après 2 semaines après quand nous recevons un message disant que nous devons payer 456$ pour le kilométrage quand nous avons fait a peine 10 km aller/retour ça fait cher du kilomètre. Après de nombreuses tentatives de les rejoindre par téléphone ce qui est impossible nous nous sommes fait dire par la gérante qu'un employé avait laissé partir un camion et avait décidé de le mettre sur notre nom, sûrement avec l'ancienne réservation et nous chargeait les frais de kilométrage de cette personne. Au final les frais sont annulé une chance pour eux.

Jonathan Lazaro

staff was fast and efficient. What i disliked was the misleading "insurance" i paid 18$ for the insurance only to find out if you do have an accident there is an additional 150$ deductible( for anything other than minor dents and scratches) then in tiny lettering above the door a disclaimer mentioning that any damage to the rooftop is exempt from the insurance and full repair price must be paid...very misleading !

Lauriane Pothier

(Translated) If you like to wait ridiculously long and have your reservation time changed without warning, this is the place for you. (But at least the staff was nice and they offered me a 15 'for the price of a 10' because they had over-booked) (Original) Si vous aimez attendre ridiculement longtemps et vous faire modifier votre heure de réservation sans prévenir, c'est la place qu'il vous faut. (Mais au moins le staff était gentil et ils m'ont offert un 15' pour le prix d'un 10' car ils avaient over-booked)

Yannick Duhaime

(Translated) The service is efficient and there is everything we need. The only negative point is that the parking lot is a bit small and it can be difficult to maneuver there if there are a lot of customers. (Original) Le service est efficace et on y trouve tout ce que nous avons besoin. Le seul point négatif est que le stationnement est un peu petit et qu'il peut être difficile d'y manœuvrer si il y a beaucoup de client.

Kim Lamontagne

Bon services

Lucas Gamba

Great customer service and one of the best places for hitches and supports

marc bleuze

Top

Jay Nitti

Worst place ever. They took the payment on my MasterCard twice and I’m still trying to get a hold of them but no one ever answers the phone.

Alexandre Plante

(Translated) The service was courteous and the availability of equipment quite good especially in this period of late June. Do not try to book on the phone. Go there in person or online because it never answers the phone. (Original) Le service était courtois et la disponibilité des équipements assez bonne surtout en cette période de la fin juin. N'essayez pas de réserver au téléphone. Allez y en personne ou en ligne car ça ne répond jamais au téléphone.

Sonia Corbeil

What a mess. Barely any space to walk up to cash

Ian Decentralize (MadeInDreams)

(Translated) Not very strong service. When the trucks returned, they did a mega inspection of the trucks when they did not look at it before renting it. The service is slow and we watch the employees yell at each other on the radio because they don't know how to use it. Next time I go somewhere else. (Original) Pas très fort le service. Lors du retour de camions ils ont fait une méga inspection du camions alors qu'il ne l'on pas regardé avant de le louer. Le service est lent et on regarde les employé s engueuler a la radio car il ne savent pas s'en servir. La prochaine fois je vais ailleurs.

Magencio Masso

(Translated) In general, employees do not seem happy but do their job. Acceptable rates vehicles well maintained and almost new. (Original) Bien en général, les employés ne semblent pas content mais font leur travail. Tarifs acceptables véhicules bien entretenu et presque neufs.

Gary Chen

Cheap price and fast service.

Kantcho Manahov

Good customer service.

Thierry Bellevue

(Translated) The service deserves to be faster but otherwise it's fine ???? (Original) Le service mérite d'être plus rapide mais sinon ça va ????

Jim Furtado

Great service. Good prices. Nice people

Jurgen Mornard

Good service

Peyo Dandé

Good

Nicolas Bleau

(Translated) Allow around 40 minutes to wait. (Original) Prévoyez une quarantaine de minutes d'attente.

Serge Perron

Good service

Marc Dorval

(Translated) No service and especially no inventory !!! (Original) Pas de service et surtout pas d'inventaire !!!

Philippe Sauve

(Translated) Their equipment is falling apart! We tried 2 trailers and both of their light cables were ragged and oxidized green. So the lights on the trailer weren't on very bright. Consequently, they refuse to let you go with it, but rather offer you a nice pickup "at the same price" ... except that you have to add the mileage at 0.69 $ / km and gasoline. (Original) Leurs équipements tombent en ruine ! On a essayé 2 remorques et les deux leurs câbles des lumières étaient en lambeau et vert d’oxydation. Alors les lumières de la remorque n'allumaient pas très fort. Par conséquence, ils refusent de vous laisser partir avec, mais ils vous proposent plutôt un beau pickup "au même prix"... sauf qu'il faut ajouter le kilométrage à 0.69$/km et l'essence.

Seven Stars

Good customer services

Kenny Tchu

Thief / voleur. Check your odometer before your take your truck (don't trust when they say "our printer doesn't work, you'll receive it by email". Also you'll be charge double if you're late to return for few minutes

Wilfred Young

2 hour wait time for reserved van which still was within my rental period. App constantly crashes and the return process after hours was awful. Do not recommend using their services at any point.

valentin carausu

Rented from here like 5 times so far, and so far, not had a smallest problem with their trucks or equipment. So why 4 * then, right? It actually applies to the few clients they have, that think they own the trucks and return them late or simply on another day, and not caring that maybe that truck was rented to someone else and is waiting to pick it up. They (uhaul) needs to man-up and be more “aggresif” towards those dissident clients. Thougher penalities and better screening and refuse them rent to those clients afterwars, is just an idea.

Annie Jones Bergevin

General disinterest of all employees. The trailer was actually very clean.

Marie-Hélène P

(Translated) My partner bought wardrobe boxes and we didn't even receive the right size of pieces of metal or we hang the hangers in the box (Original) Mon conjoint a acheter des boîtes de garde robes et on a même pas reçues la bonne grandeur de morceaux de métal ou on accroche les cintres dans la boîte

Mike Blouin

After giving up on the Centre 2000 location I’ve started coming here. Over the last 5 times I’ve come they’ve been ready and efficient getting me my equipment with minimal wait. The lot is a bit small and crowded but the staff are much more prepared than the other location.

Erica Blanchette

Very nice lady at the counter, she was very clear and helpful. But from the moment i stepped outside, the male employee who brought me the van was very cold, you could tell he hates his job. He was aggressively taking the snow off the van with a hack. I had to film it to protect myself because i was scared he was going to dent it. I suggest to everyone who comes here to take as many pictures as possible, and taking insurance is really mandatory.

dan tememe

(Translated) Very disappointed, I go through the online application to save time and because it is 2021, I arrive on site at the time of my reservation but the application is having problems. Then the application asks me to scan the bar code of the store, unable to find it so I go into the store and ask the attendants for help. After a frankly stupid and unpleasant attitude I was told a bar code ?? I say yes for your application. Answer: don't know, go look outside! I looked for a few more minutes and found nothing, so I decided to cancel and especially never to go to this branch again. Ah if you are looking for help there are also like 5 attendants outside admiring the scenery! Good luck to you if you have to by them! (Original) Tres déçu, je passe par l’application en ligne pour gagner du temps et parce qu’on est en 2021, j’arrive sur place à l’heure de ma réservation mais l’application a des problèmes. Ensuite l’application me demande de scanner le bar code du magasin, impossible de le trouve je vais donc dans le magasin et demande de l’aide aux préposés. Après une attitude franchement bête et désagréable on me dit un bar code?? Je dis oui pour votre application. Réponse: sais pas, allez voir dehors! Je cherche encore quelques minutes et ne trouve rien, je décide donc de canceller et surtout de ne plus jamais aller dans cette succursale. Ah si vous cherchez de l’aide il y a aussi comme 5 préposés dehors qui admirent le paysage! Bonne chance à vous si vous devez par eux!

Cheng Yueh Tsai

They cancelled our reservation 4 days before moving saying that they can only give us a smaller VAN. We had reserved it 1 month ago. Ridiculous and completely irresponsible.

Xavier Desroches

Service is very slow. Not the staff's fault as they're very understaffed, but still a bad customer experience.

gaara chan

(Translated) the employee who served me was very polite, quality service. (Original) l'employée qui ma servis était très polie, service de qualité.

Rembourrage Restauration Prestige

(Translated) Great service! Yes, there is a lack of employees and we waited but, they do their best and they are friendly. (Original) Super service! Oui, il y a un manque d'employés et nous avons attendu mais, ils font leurs possible et ils sont sympatique.

Larry Macwhirter

The wait time is crazy, even if you reserve a tru k you still have to wait a very long time to get the paperwork done. There has to be a faster way of doing this.

Paul Momy

(Translated) I waited inside while the employees chatted outside, finally I went out with my purchases and paid for them in cash outside ... (Original) J'ai attendu à l'intérieur pendant que les employés jasaient dehors, finalement je suis sorti avec mon achats et je les ai payé en argent dehors...

vitorro martinez

Very good

Martin Vaillancourt

Good prices but the service is sub par and a little long. The staff's attitude is not so great, lots of sighing and impatience. The wait is also a little long. Perhaps these things are related. In any regards, I will continue to rent there but I do wish the owners would hire people that like their jobs. Any job can and should be done well.... there are no small job, just small people.

Alexandra Schuller

Easy peasy.

David Sirois

(Translated) Average service, quick explanation of fees and conditions, no inspection before renting, unmotivated employees at the counter ... well-maintained truck and handy key delivery service after hours (Original) Service moyen, explication rapide des frais et des conditions, aucune inspection avant de louer, employés non motivé au comptoir... camion bien entretenu et service de remise de clef après les heures d ouverture très pratique

Nicolas (Nagamon)

(Translated) Fast, efficient and friendly, definitely hire my trucks here in the future! (Original) Rapide, efficace et sympathique, définitivement louer mes camions ici à l'avenir!

Natalie Beauchamp

(Translated) Very good service (Original) Très bon service

Sonia Henri

(Translated) The staff of the last weekend could not manage the proper functioning of the rentals and when an employee calls the boss and he says: "It's chaos in the stores" the boss yells at him and she doesn't show up to help her staff. (Original) Le personnel de la fin de semaine dernière n'arrivait pas à gérer le bon fonctionnement des locations et lorsqu'un employé appelle la patronne et qu'il lui dit : "C'est le chaos dans le magasins" la patronne lui cri dessus et elle ne se pointe pas pour aider son personnel.

Nikolas Romero

There is no light during the evening outside of the store. In order to park the car is very difficult. Not good. Avoid this place as much as possible.

Melissa Duval-Marcotte

(Translated) Very disappointed with UHaul's service I reserved a truck for the St Hubert branch more than 2 months in advance. The day before the move I called them to confirm, not having had any confirmation from them as planned, they told me that I had to pick up the truck in St hyacinthe because there is no truck available near Montreal ... more than 120 km and 1h30 round trip from the original branch ... arrived there, the uhaul branch is in a convenience store. The lady at the counter did not know how to make a truck reservation. 30 minutes later I finally take possession of the truck filled to the quarter with gasoline. 1 day later, I postpone the truck as I had taken it, that is to say the gasoline at 1/4. Again I leave the truck in a car garage, nothing to do with uhaul ... impossible to talk to competent employees. A few days later, I see 2 additional amounts charged to me on my credit card but I do not receive any invoice that justifies these amounts. When I call them they tell me that there is a amount of $ 70 for gasoline because according to them I left it at 1/8 while I have the invoices and proofs showing that I left the truck at 1/4 ... and the other amount $ 30, they can't tell me where it came from. So I have an additional $ 100 that I have to pay in addition to suffering the loss of time and gasoline to pick up the truck in St hyacinthe ... I called them to try to resolve the situation, they tell me that they will investigate but I never heard from them ... (Original) Très déçue du service de UHaul J'ai réservé un camion pour la succursale de St Hubert plus que 2 mois d'avance. La veille du déménagement je les appelle pour confirmer, n'ayant eu aucune confirmation de leur part comme prévu, ils me mentionnent que je dois aller chercher le camion à St hyacinthe car il n'y a aucun camion disponible près de Montréal...plus que 120 km et 1h30 aller-retour de la succursale d'origine...rendu là bas, la succursale uhaul est dans un dépanneur. La dame au comptoir ne savait pas comment faire pour une réservation de camion. 30 minutes plus tard je prends finalement possession du camion rempli au 1/4 d'essence. 1 journée après, je reporte le camion tel que je l'avais pris c'est à dire l'essence au 1/4. Encore une fois je laisse le camion dans un garage automobile, rien à voir avec uhaul...impossible de parler avec des employés compétents. Quelques jours plus tard, je vois 2 montants supplémentaires qui me sont chargés sur ma carte crédit mais je ne reçois aucune facture qui justifie ces montants. Lorsque je les appelle, ils me mentionnent qu'il y a un montant de 70$ pour l'essence parce que selon eux je l'ai laissé au 1/8 alors que j'ai les factures et preuves montrant que j'ai laissé le camion au 1/4...et l'autre montant de 30$, ils ne peuvent pas m'expliquer d'où ça provient. J'ai donc 100 $ supplémentaires que je dois payer en plus de subir la perte de temps et d'essence pour aller chercher le camion à St hyacinthe... je les ai appelés pour tenter de régler la situation, ils me disent qu'ils vont faire enquête mais je n'ai jamais eu de nouvelles de leur part...

Judith Seguin-Brodeur

(Translated) I rented a trailer. We arrive at the house with it and it is full of filthy things inside ... Well, nice on moving day to take care of that. (Original) J'ai loué un trailer. On arrives a la maison avec et il est plein de cochoneries dedans... Ben agréable le jour d'un déménagement s'occuper de ca.

Oscar Hernandez

Good ans cheap

wai chung liu

Bon service

Nick Lazarov

Rushed ,basic service and not motivated to serve staff

F P

Poor service & expensive

Dennis Brown

Maz is amazing

Raphael Faucher

(Translated) Unprofessional service, bored employees, truck not leaving, inconsistent additional costs and non-compliance with the contract made online. It seems to be affordable, but pffff! Come and get you from all sides all the way .. (Original) Service non professionnel, employés blasés, camion qui part pas, frais additionnels incohérents et non respect du contrat effectué en ligne. Ça l'air d'être abordable, mais pffff! Y vienne te chercher de tout bord tout côté..

mason zhang

Service is good

David Kyrios

(Translated) The road and the van were fine despite a defective left front flasher, it was no problem for me. For example the price be careful it mentions on a poster the price per km but once asking for his the employee said to ignore and it is not good ... who has no price etc then pk? Display a poster that is of no use ... Once finished the departure was strange without seeing anyone an employee told us to leave and leave the van there. to finish unprofessional service ... but functional! (Original) La route et la camionnette a bien été malgré qu’un flasheur gauche en avant étais défectueux sa ne pose pas de problème pour moi. Par exemple le prix faite attention il mentionne sur une affiche des tarif au km mais une fois demander pour sa l’employé a dit d’ignorer et que c’est pas bon … qui na pas de tarif etc alors pk ? Afficher une affiche qui ne sert pu a rien… Une fois terminer le départ étais etrange sans avoir vu personne un employé nous a dit de quitter et laisser la camionnette la pour finir service peu professionnel..mais fonctionnel!

Jason

(Translated) No parking for customers, I had to park 1 km from the store and walk back. Over an hour of waiting to retrieve my 15 'in the snow outside in the cold. Lack of staff and professionalism too: bitcheries between employees and stressed to the bone! Best of all, the truck stinks of cigarettes, it's smelly. P.S. good luck finding the barcode during the self-service return ... 30 minutes wasted for nothing. (Original) Pas de stationnement pour les clients, j'ai dû me stationner à 1 km du magasin et revenir à pieds. Plus d'une heure d'attente pour récupérer mon 15' dans la neige dehors au froid. Manque de personnel et de professionnalisme aussi : bitcheries entre employés et stressés à l'os ! Le summum, le camion empeste la cigarette, c'est nauséabond. P.S. bonne chance pour trouver le code barre lors du retour en libre service... 30 minutes perdues pour rien.

Mathieu Canuel

(Translated) Inefficient service on another level, the equipment we should have was not in the truck, we had to wait in line for 45 minutes for nothing, etc. In short, atrocious customer service. (Original) Service inefficace à un autre niveau, l'équipement qu'on devait avoir n'était pas dans le camion, on a dû attendre en ligne pendant 45 min pour rien, etc. Bref, service à la clientèle attroce.

AnaGyslinn Danae

Great customer service!

Ahmed Abdullah

Customer service is non existent, always a long line up. Staff doesn’t care whatsoever.

Naomie Lavoie

(Translated) Good service but the freight elevator has been broken for several months and my business is in the basement. (Original) Bon service mais le monte charge est brisé depuis plusieurs mois et mon entreprôt est au sous-sol.

alireza gh

I got a bit confused for dropping off the truck. No one at the counter and the person in charge, outdoor, was not welcoming.

Benoit Saint-Jacques

(Translated) People are responsible and helpful (Original) Les personnes sont responsables et serviables

Jonathan Mailhot

Excellent service ! ;)

Camille Dion-Dundas

Will not let you make a reservation if you are not the primary driver. Customer service is terrible. If giving 0 stars was possible, that would be my review. Save yourself the trouble, never use this terrible company.

Andy Shih

Super friendly, great staff! Remember to fuel before coming back. Note that uhaul doesn't rent furniture pads during covid (at least as of Sept 2020)

Charles Lamontagne

(Translated) Huge queue to get the truck on the morning of my move! They give us an appointment at a particular time, but we are wasting our time in line. very disappointed! Over an hour and a half of waiting. (Original) Immense file d’attente pour avoir le camion le matin de mon déménagement! Ils nous donnent un rendez-vous à une heure en particulier mais on perd notre temps dans la file. très déçu! Plus d’une heure et demi d’attente.

masum billah

I took an appointment 2 weeks ago for hitch installation and just 2 days before my appointment they let me know by text message that they do not have parts and also advised me to wait for their call to have the parts that will take about 1 month. That is not called professional service at all, I have contacted to Uhaul customer service and also their regional manager to get an explanation for this, I did not get any help except promise to give my money back. By the time I have waited I would get installed from other places. This is just total waste of time and I will never recommend this place to anyone.

Datson Yan

Very slow service. Reserved at 7 am and had to wait almost 45 mins. Avoid this place.

zaf bad

Very old and broken equipment do not lease

Dave Mongeau

(Translated) Very good service beyond expectations. Very good service above expectations. (Original) Très bon service au-delà des attentes. Very good service above expectations.

Laurent-Pierre Marcoux-Riverin

Recently rented a trailer. First, got a surprise when I opened it at my home, it was filled with garbage. We tried to contact them but they wouldn't answer. They kept sending our call to the central U-Haul place. I thought this was partly my mistake, I should have checked inside before leaving with the trailer. But this morning, I received a bill for an extra day out of nowhere even though I brought the trailer back on time. Now I have to deal with this,and since they never answer the phone,I guess I'll have to go in person, which means 3hour drive now that I moved. I'm very angry right now.

Melanie Joly

(Translated) Too long to take possession of the truck (Original) Trop long pour prendre possession du camion

Denis Viveiros

(Translated) Wow 3:30 hours waiting before being served at the counter and only 4 people before me! The employees had fun in the parking lot, but those who were waiting were not. the customers even advise the employees to help the 2 attendants at the counter ... yes yes 2 at the counter donations the average customer per hour was not very strong. At least customers have changed their minds so less to serve .... maybe the new one without customer service. Denis (Original) Wow 3Heures 30 attente avant de se faire servir au comptoir et uniquement 4 personnes avant moi! Les employées avaient du plaisir dans le stationnement mais pas ceux qui étaient en attente. les clients on même conseiller au employées aider les 2 préposés au comptoir...oui oui 2 au comptoir dons la moyenne de client à l'heure n'était pas très fort. Au moins des clients on changé d'idée donc moins à servir....peut-être le nouveau sans du service à la clientèle. Denis

alain fournier

(Translated) We received good service on time for pickup of the trailer and customer service to extend the rental by a day and return no problem either (Original) Nous avons reçu un bon service au temps pour la cueillette de la remorque et le service a la clientèle pour allonger la location de une journée et le retour aucun problème non plus

Jonathan Hanley

So so service

Sebastien Cote

(Translated) I rented a truck today and had to return the truck by 5:00 PM. Arrived at 4:55 pm in the back parking lot to collect my things and fold my blankets, no one came to see me. At 5:10 pm I rush to the reception and all that we find is 2 employees who smoke joints directly in the door of the branch. When I ask for the procedures, I am told to read on the wall later that I will find the answer to my question. In short, I ended up leaving at 5:25 p.m. (Original) J'ai loué un camion aujourd'hui et je devais retourné le camion avant 17h00. Arrivé a 16h55 sur le stationnement de retour en arriere a faire la collecte de mes choses et plier mes couvertures, aucune personne n'est venu me voir. A 17h10 je me précipite a l'acceuil et tout ce qui on retrouve c'est 2 employés qui se fumment des joints direct dans la porte de la succursale. Quand je demande les procédures, ont me reponds de lire sur le mur plus loin que je trouverai réponse a ma question. Bref j'ai finis par quitter a 17h25.

Remi Ouimet Fontaine

Takes an hour more to have access to a rental truck despite filling out the form on the website...

Jonathan Lefebvre

(Translated) They leave vehicles lying around everywhere and don't be held responsible for them! We have a vehicle lying around in our private parking lot and we were told to call a tow truck. (Original) Ils laissent traîner des véhicules partout et ne ce tienne pas responsable de ceux ci! Nous avons un vehicule qui traine dans notre stationnement privé et on nous a repond d'appeler une remorqueuse..

Mustafa

Worst rental outlet in Quebec. Reps are slow at their work, they never answer the phone, are not aware of their inventory. They're running this like a poorly managed family business, ruining the image of a big company.

Julien Mercier

Horrible customer service. Very incompetent Didn't install my trailer properly. Don't go there

PHIL Tardif

Good service

irisdee irisdee

Great service

Karine Gascon

Toute une affaire!! Des employé qui ne font pas de check up avant prendre la route!! Il nous on laisser partir avec une poubelle le filage est désuet était très maganer plein de papier collant électrique. Me faire prendre la route avec cela était dangereux et irresponsable!! Les filage ont Seder pendant la route du au fait qu’il était tout briser et sec. Les gens sont sans façon. La gérante par contre essaie de nous aider à avoir un dédommagement pour avoir mis nos vie en danger!!! C’est la seule du service qui est appropriée au service. Je suis encore sous le choc d’avoir faillit me faire tuer en collision avec un auto qui ne voit pas qu’on ne peut breaker!! Un homme d’un uhaul à Ottawa a donner son 100 pour-cent et les fils ont relâché. Il nous a dit que jamais il aurait laisser personne partir avec ce trailer très dangereux

Dan Girard

(Translated) No winter tires, no winter wipper, no snow brushes and no ice washer! Move in a storm, think about it! And we park our car far away ... (Original) Pas de pneus d’hivers, pas de wipper d’hivers, pas de balaie à neige et aucun lave glaçe! Déménager dans une tempête, pensez-y! Et on stationne notre voiture loin...

Joshua Rose

Bad place to get into, but service personnel are good, no English option on the phone services so that's a tuff one.

Youness Fakir87

(Translated) Bad experience not organized even he did not check fuel level and km of the truck before and he did not send the invoice he charges as he wants (Original) Mauvaise expérience pas organisé même il vérifier pas niveau de fuel et km des camion avant et il envoyé pas la facture il charge comme il veut

Yves Collins

(Translated) Computers did not work. Returning the mileage did not match, a chance I took pictures before leaving and back. (Original) Les ordinateurs ne fonctionnait pas. Au retour le millage ne concordait pas, une chance que j'avais pris des photos avant de partir et au retour.

Martine Hermogene

(Translated) It was good but last Saturday too much traffic to take a camoin (Original) C était bien mais samedi dernier beaucoup trop de circulation pour prendre un camoin

Jessie Pineault

(Translated) Usually I find the wait in their establishment too long. But today I can't find a truck with any other company and kazy in the telephone service was extremely patient and managed to find me exactly what I need. (Original) Habituellement je trouve trop long l'attente dans leur établissement. Mais aujourd'hui je ne trouve aucun camion avec aucune autre compagnie et kazy au service téléphonique a eu une patience d'enfer et réussi à me trouver exactement ce qu'il me faut.

Pierre Miadlikowski

Fast and courteous service!

Manhal

Very friendly staff. Quick transaction

Alex Sava

Don't go to this place! You have to wait at least 1-1.5hrs to pick up a truck. It's crazy...It happend to me twice, in April and July 2018. I will never go there again!!!

Krassimir Kirilov

U Haul is... You move your hall, great service, usual affordable prices, no matter if you move a single item or your mother In low Few Small staff....

Mohinder Singh

Good

Xmen Men

(Translated) the worst service i have ever seen, 35 minute wait to pick up a vehicle already booked online. unfortunately if you need help good luck, the attendant present outside, I think they are there for decorative elements it is useless. I have priced the vehicle for 5 hour time. to my surprise he billed me for two days he mistook for another person. customer service that settles bill issues parliament only english and you have to wait an hour long to get someone h-hull bravo for your service (Original) le pire service que j'ai jamais vue, 35 minutes d'attente pour récupérer un véhicule déjà réservé en ligne. par malheur si tu as besoin d'aide bonne chance, les préposé présent a l'extérieur, je pense que il sont la pour éléments décoratif il ne sert a rien. j'ai prix le véhicule pour 5 heure de temps. a ma grande surprise il m'on facturé pour deux jours, il ont confondu avec une autre personne. le service clientèle qui règle les problèmes de facture parlement seulement anglais et il faut attendre une heure de temps pour avoir quelqu'un bravo h-hull pour votre service

Daniele Bourre

Service tres slow

F Spence

No issues!

Ai jez

under staffed, only one clerk omat the counter, line up outside in the cold. bad service overall. would not go there again.

haoues belkhiri

(Translated) Very good service (Original) Très bon service

Allan Iwanzwich

Long wait not friendly service no explanation of charges very unprofessional . Budget will get my business next time

Francois Grenier

(Translated) Be careful because look at the truck before When you come back they want to make you pay surplus or scratch that there was not at the beginning (Original) Faire attention car regarder camion avant Quand tu reviens il veulent te faire payer surplus ou egratignureqhil y avait pas au début

Four Ex

(Translated) The service is slow ..... very slow .... very very slow. Even with a reservation the staff are inefficient it's scary! (Original) Le service est lent.....très lent....très très lent. Même avec une réservation, le personnel est inefficace c'est effrayant!

Joseph David Ogaus

(Translated) I do not recommend it. Very poor customer service. (Original) Je ne le recommande pas. Très mauvais service clientèle.

Zach K

Very customer service oriented staff... very polite and helpful... most definitely recommend this branch for your next move!!

Mike Lemire

Small area along highway but lots of equipment. Friendly staff easy to deal with.

Marc Tremblay

(Translated) Poor customer service. Trucks poorly inspected. Do not give your credit card twice as they will not hesitate to charge you twice I do not recommend this company (Original) Service a la clientèle médiocre . Camions mal inspecté. Ne donner pas votre carte de crédit a deux reprises car il hésiteront pas a vous débiter a deux reprises je ne recommande pas cette compagnie

Mathieu Nobert

Did not have the 15' truck the website said they had

sami mosrati

(Translated) terrible service, lack of politeness ..... place to avoid (Original) service horrible, manque de politesse .....endroit a éviter

Shirley Peila

(Translated) It's a good price for a van that you can have it for the whole day at the same price !! (Original) C'est un bon prix pour un camionette qu'on peut l'avoir pour toute la journée au même prix!!

Maryse Cote

(Translated) I haven't been out yet, I've been waiting for more than an hour. No service really this is the last time I will come. Be patient if you need their service. (Original) Je ne suis pas sortie encore ça fait plus d'une heure que j'attends. Aucun service vraiment c'est la dernière fois que je vais venir. Soyez patient si vous avez besoin leur service.????????

gabriel bouthillier

(Translated) Booked a trailer for 9am. Arrived at 9 am I had to wait 2 hours in line to leave. Unacceptable. (Original) Réservé une remorque pour 9h. Arrivé à 9h j’ai du attendre 2h en ligne afin de repartir. Inacceptable.

Marc-Antoine Aubin

NEVER RENT THERE!! This is unbelievable, we show up to pick up a trailer at 9:30AM as per the appointment, the lady tells us we have the trailer until 2:15PM and freezes a charge of 23$ on the credit card, when we come back to drop it off, the other clerk tells us Uhaul only rents in 4h blocks so we were charged 46$ because we should have brought it back at 12:30PM and were never told so, when we complained, they simply shrugged and didn't care. Of the 20 minutes we spent there sorting this out, we've heard 4 OTHER disgruntled customers, U-Haul is a pathetic excuse for a business.

Maxime Leblanc

(Translated) Complicated from start to finish not to mention the equally bad service. Even their own employees fail to make their ridiculous website work (Original) Compliqué du début à la fin sans parlé du service tout aussi mauvais. Même leurs propres employé ne réussissent pas à faire fonctionné leur site web ridicule

yomi a

Good.

Ruslan Bors

(Translated) Worst service ever to meet, I booked a van on their website, when I arrived there no more van available, only a defective van. Could not understand how their reservation works (Original) Pire service jamais rencontrer, j'ai reserver une camionette sur leur site internet, en arrivant sur place plus de camionette disponible, seulement une fourgonette défectueuse. Impossible de comprendre comment fonction leur réservation

Eco Eco

Service was ok. There is not place to park your car. Before leaving the place you will want to check out the fuel gauge together with EE and make sure that the fuel quantity that is described on the rental paper is same to what it is in the fuel tank. Truck needed a good maintenance job, I wouldn't travel a long distance with it.

Simon Tremblay

(Translated) Horribly long domestic service ... Lack of politeness to customers. Basically, no advert or car dealership has ever made me want to buy a van so much. They may be ahead of their time in marketing. U-Haul is simply a Plan C. (Original) Service intérieur horriblement long... Manque de politesse envers les clients. En gros, aucune pub ni aucun concessionnaire automobile ne m'a jamais donné autant l'envie d'acheter une camionnette. Ils sont peut être en avance sur leur époque au niveau marketing. U-Haul est tout simplement un plan C.

Chloe Dorais

(Translated) Never go to uhaul its fraudsters A good amount has been debited from my friend's debit card following a purchase in your store, we are talking about nearly $ 4,000 you may be ashamed! (Original) Jamai aller a se uhaul ses des fraudeur De bon montant ont ete debite de la carte debit de mon ami suite a un achat dans votre magasin on parle de pres de 4000 $ vous devrier avoir honte !

Claude Desrochers

(Translated) Long queue, only 1 clerk at the counter. If possible, do everything online. (Original) File d’attente interminable, 1 seul commis au comptoir. Si possible, faire tout en ligne.

jean-pierre madore

(Translated) They do not respect their hours when it is time to take possession of our rental. But I have to tell you that they are understaffed so I understand their difficulties in respecting their time slots. (Original) Ils ne respectent pas leurs heures quand c'est le temps prendre possession de notre location.. Mais je me dois de vous dire qu'ils fonctionnent sous effectif donc je comprend leurs difficultés a respecter leurs plages horaires.

Y_____ S______

Really bad service. Rented many times from other Uhaul places and here is disorganized and no service

Daniel Bezerra

Great aervice

Ruth Bain

Good customer service.

Gilscott187

(Translated) Worst truck rental experience. One person at the counter to serve customers. 2h00 of line up before being able to arrive at the counter to take possession of the truck. Had no denial of coverage available even after a reservation made 1 1/2 months in advance. (Original) Pire expérience de location de camion. Une seul personne au comptoir pour servir les clients. 2h00 de line up avant de pouvoir arriver au comptoir pour prendre possession du camion. N'avais pas de diable nie de couverture de disponible même après une réservation fait 1 mois 1/2 d'avance.

Mathieu Damian

Nice packaging items, but the staff was super lazy and didn't want to help or move from their chair.

Marc-Antoine Genesse

(Translated) I just did 45 min, 1h30 round trip (no u-haul in my city). Appointment set two months ago to make a pose a hitch. "We don't have the parts" ... Pardon ??? Wouldn't you like a quick phone call? What a lack of class. I do not believe it. (Original) Je viens de faire 45 min, 1h30 aller retour (pas de u-haul dans ma ville). Rendez vous setté il y a deux mois pour faire un poser un hitch. « On n’a pas les pièces »...Pardon??? Un petit coup de téléphone ça vous tentait pas? Quel manque de classe. J’en reviens pas.

Florian Bouet

(Translated) Extremely slow service and unfriendly staff in addition to asking the same questions 5 times, to top it all I was redirected to this point of service because there were no more trucks in McMasterville. I really recommend it. (Original) Service extrêmement lent et personnel non aimable en plus de poser 5 fois les mêmes questions, pour couronner le tout on m'a redirigé vers ce point de service car il n'y avait plus de camion à McMasterville. Je le déconseille vraiment.

philippe jalbert

Worst customer service there is. I arrived, there was so much stuff on the floor I couldn't get to the desk. I managed to step over all the boxes while the 2 employees were avoiding me. Waited 5min before the manager came to see me. No explanation at all, she was mad before I even speak to her. There was a new employee, the manager and the other employee let him work alone while there was 3 customer waiting. The poor new guys didn't know where all the things were, he was running everywhere. It ended up that me and the customers helped the poor guy because his collegue wouldn't. They were talking and having fun onside. I agreed to let the trailer overnight without additionnal charge. When I left the trailer there was a uhaul employee who I had to beg for help because I couldn't take the trailer off by myself (isn't it his job to help customer!?!?!) Je made me feel like I was disturbing him the whole time and also pressuring me to leave. 2 days later I receive the bill by email, I got charged for 2 suplement days. Impossible to talk to someone inside, they put you on old instantly, you have to talk to the central uhaul call center, which takes minimum of 20minutes on hold. Horrible services and horrible mentality there. I would never go there again, I would never recommend Uhaul ever to anyone. This is the worst customer experience I have had.

steph Ben

(Translated) Not to advise customer service rots (Original) A ne pas conseiller le service client pourrit

Denise Desjardins

(Translated) Very good service on the premises (Original) Très bon service sûr les lieux

Liviu Romascanu

It seems that doing the check-in online is a waist of time. The two workers that are in on a Saturday morning clearly they don't have any interest in doing the job. Average time to wait is an hour over the pick-up scheduled time. Don't come here and avoid it if possible.

Denis Bérard

(Translated) What questionable service. Unable to manage. Congrats for nothing (Original) Quel service discutable. Incapable de se gérer. Congrats for nothing

Jasmine M.

(Translated) I called to book and on the spot I was told that we had too many reservations so there are not any available we were three on site without having a truck and he surely has others who had the wrong news too I call for a reservation and when I went to take my truck they just said: "we made too much reservation for the number of truck" we were at least 3 with no truck and knowing it in the last minute (Original) J'ai appelé pour réserver et sur place on me dit qu'il on trop fait de réservation alors il en a pas de disponible on était trois sur place à pas avoir de camion et il en a sûrement d'autre qui ont eu la mauvaise nouvelle aussi I call for a reservation and when I went to take my truck they just said :" we made too much reservation for the number of truck " we were at least 3 with no camion and knowing it in the last minute

Sylvia Honiya

(Translated) The employees served me well and their truck was very clean! (Original) Les employés m'ont bien servie et leur camion était très propre!

Jean-Claude Charrier

(Translated) The service is good and the staff super friendly. They are not responsible for all the bugs that slow them down and they keep smiling. (Original) Le service est bien et le personnel super sympa. Ils ne sont pas responsables de tous les bugs qui les ralentissent et ils gardent le sourire.

Qingyan Hu

Don’t waste your time for the online reservation One star for the friendly receptionist. I made an online reservation for the installation at 12:00 pm one day before. I arrived at U-HAUL on time, and ppl in U-Haul told me to come back one and a half hour later because THE INSTALLER HASN’T FINISHED HIS WORK YET. And unfortunately there’s no parking there. So I drove my car and hang around and went back at 1:30 pm. Well, the installation was still unfinished so I waited for another half hour. And finally the installation began at around 2:00 pm. This work took another one and a half hour and was done at 3:30 pm. (Ps: there’s no where to sit, you have to wait outside) Unfortunately, on my way home I met the evening peak and it took me a hour to arrive home. The reason why I chose to make a reservation at 12:00 pm was because I wanted to avoid the evening peak on my way home, but thanks to the unpunctual U-Haul workers, I didn’t managed to avoid that.

Smith Bruce

(Translated) service on the telephone no mmmmmmm two days that I want to have information ?????? have me put on hold never nobody answered me !!!!!!!! not strong as service from mmmmmmm (Original) service au telephone pas de la mmmmmmm deux jour que je veut avoir une information ?????? ont ma mis en attente jamais personne ma repondu !!!!!!!!pas fort comme service de mmmmmmm

Francis Maheu

(Translated) These people work hard and have all kinds of situations with their equipment. For my part after several rentals, the equipment has always been flawless. (Original) Ces gens travaillent dur et ont droit à toutes sortes de situations avec leur équipement. Pour ma part après plusieurs locations, l'équipement a toujours été sans failles.

Véronique Bilodeau

(Translated) Interminable wait despite a reservation made in advance. Obvious inefficiency at the counter (Original) Attente interminable malgré une réservation faite à l'avance. Inefficience manifeste au comptoir

Audrey Dion

(Translated) Make an appointment and when you show up tell you that they don't have the room. When we ask them it will be fine when we are told that they do not know, that they cannot guarantee that we will have our appointment before our move. Unsatisfied customers who will be doing business with another company. (Original) Te donne un RDV et losque tu te présentes te disent qu'ils n'ont pas la pièce. Quand on leur demande ça ira à quand on nous répond qu'ils ne savent pas, qu'ils ne peuvent pas garantir que nous aurons notre RDV avant notre déménagement. Clients non satisfait qui feront affaire avec une autre compagnie.

Jeremy Horak

(Translated) Rotten customer service. I have never been so badly answered in all my life. I didn't think that in 2021 it was possible to have such bad, stupid and rude staff. I do not recommend this location to anyone. U-Haul could never. (Original) Service à la clientèle pourri. Je n'ai jamais été aussi mal répondu de toute ma vie. Je ne pensais pas qu'en 2021 c'était possible d'avoir du personnel aussi mauvais, bête et impolie. Je ne recommande aucunement cet emplacement à qui que ce soit. U-Haul pu jamais.

Latoya Dickenson

Excellent service

Lucian Jurca

Overall bad service and staff does not seems to care for customers. After I spent 30 min in line , hooked the trailer I was informed that they do not have the propper adapter. Had to spend another 30 min to cancel everything unless I accept to go across the street to buy the equipment that they should provide.

Ilia Borovoi

Very bad customer service. Avoid this place at all cost. Look at all of the reviews... it's looks to be the worst place to rent.

Sybille Rancourt

(Translated) Very good, good service (Original) Très bien, bon service

Buick Regal

They where very helpful with the whole trailer rental experience.

Jano Robichaud

(Translated) Do not want to know anything from customers to correct problems and liar in addition not responsible for equipment that rents customers pulls more than the traffic police tell us to change it or a ticket does not advise this establishment the customer is an object for er very very disapointer (Original) Veux rien savoir des clients pour corriger des probleme et menteur en plus pas responsable du matériel qui loue au clients des tire plus de trai que les police de la route nous dit de le changer ou un contravention ne pas conseillé cette établissement le client est un objet pour heu très très desapointer

Debra Powell

It is the worst place to do business. Ordered a hitch and paid for it online. They called and scheduled an appointment. When I arrived for the appointment they made me wait an hour and a half just to tell me they did not have the hitch in stock. They would not give a refund and made me wait another week. When I called back to confirm the hitch arrived, they were so rude and ignorant. I would never recommend this business.

Kat C

(Translated) I call for a simple information, to know at what time at the latest it is necessary to return a truck and the girl was unable to give me an answer other than "it depends on availability" without being able to give me more explanation. (Original) J'appelle pour un simple renseignement, à savoir à quelle heure au plus tard il faut retourner un camion et la fille était incapable de me donner une réponse autre que "ça dépend des disponibilités" sans pouvoir me donner plus d'explication.

Vlad Agri

very poor service. I have scheduled a towing hitch installation, paid over the phone. When I got there they told me they don't have a hitch available ... it was reserved for another guy. WTF ? I have bought a boat based on their promise and they left me with the boat in the middle of the road. I asked to be called by the manager and never have been called. Ever since they haven't answered my phone calls (i left my phone number there and they have caller id),. I called 30 times in that day. VERY POOR SERVICE !

Jayme Kielo

We pre-rented a truck online for self pick-up but when we arrived the key was mixing from the lock box. We had to wait over and hour and a half in line to have someone help us.

fritz petion

No good

Patrice Lavigne

(Translated) Incompetent employees, unable to meet their reservations. 1h30 do a pick-up that I had reserved online. Plus, whether you check in online or not, you have to deal with the incompetent inside! Worst consumer experience ever !!! (Original) Employés incompétent, incapable de respecter leurs réservations. 1h30 faire un pick-up que j'avais réservé en ligne. En plus, que tu fasse le check-in en ligne ou non, tu dois dealer avec les incompétents à l'intérieure! Pire expérience consommateur ever!!!

Trista Blais

Online we confirmed the truck for early in the morning as we expected a big day of moving. We got to U Haul only to find that the location is closed and there's no way to get the truck we reserved at the time we reserved it for. Why let us reserve it that early if there's no way of even getting it?? One of the phone numbers given doesnt work, and the other just keeps repeating the same options and doesn't patch you through to an operator. So frustrating considering how much work moving day already is; let alone having this hassle too!

A Marchand

(Translated) Good price better than at Discount But the service is very slow You must not be in a hurry (Original) Bon prix meilleur que chez Discount Mais le service est très lent Il ne faut pas être pressé

Aleck Rizkallah

Phone waiting time is way to long

mathieu marchand

staff likes to put you on hold and never anwser the phone, ridiculous ...this is not the first time !would give ZERO stars if possible!

hong li

Worst

emilie devidal

(Translated) Total lack of professionalism. No respect for customers. Fortunately all agencies u-haul not the same way to work. (Original) Manque total de professionnalisme . Aucun respect pour les clients . Heureusement que toutes les agences u-haul non pas la même façon de travailler.

Francois Bean

Worst purchase experience I ever had. Had an appointment for 2 weeks. Before I go I call them to make sure everything is all right. They tell me everything is fine in a way I feel sorry for wasting their time. So I show up there and they tell me they have no technician for the whole week in a way I was a dumb for showing up. Nothing good to expect from them so just got my business away and try to forget them.

Carlos Eduardo Ribeiro dos Santos

The guy took 15 minutes to bring me the truck and when I was delivering I was 5 minutes late he said they were closed already. Lazy employee!!!