Worst vehicle experience ever. Shady business.
3 weeks after buying a vehicle here I found out the steering rack is falling apart. Provided them with a quote from a licensed mechanic, but they “don’t trust any mechanics in BC” and won’t believe you. The manager told me that if I think there’s a problem, I should go buy parts on Amazon and fix it myself.
Not only did they sell me a lemon, but it took 3 months of following up with the sales team to even talk to the manager and get the answer of “fix it yourself”
When I called the sales team they promised a solution and said they would call back ASAP with the details. Then they never called back. Every couple weeks I followed up and they said “i thought the manager already talked to you”. Nope. I texted the manager directly (per the sales team’s instructions) and he also ignored me.
I even told them on the first call - if you can’t pay for it that’s fine, it’s partially my fault for buying a vehicle without having my own mechanic look at it. But if that’s the case, tell me straight up, don’t just ignore me for 3 months saying “I’ll talk to my manager and get back to you in 5 minutes”. In that case my review would be only about the sh*t vehicle and not about the absolutely horrendous communication.
To top it off, the vehicle is only 3 years old so was covered under warranty, but the warranty expired the month before they sold it to me. If they actually vetted vehicles before selling them, this would not even be an issue.