Reviews of Hertz Car Rental - Buffalo - Pearl HLE (Rent Cars)

Dan The Man

I wish car rental companies would realize that when we travel we have very limited time. We have a hard start (when we arrive) and a hard stop (when we leave) I prepaid for the rental and agreed to accept whatever they had available. Still I waited an hour AFTER my time at the counter to get my car. This is terrible customer service.

Mohit Ak

Great place because it always has cars available and is never crowded. Also, since very few people use this place, it is okay to drop the key in the night without the contract papers.

Albert Nti

Good customer service , only thing bad is no CASH and get ready for a credit check.

UltraViolet Angela

They've always kept everything straight up & there was never a problem so I've stuck with this location over 5yrs

george

I was met with a smile and told the vehicle nhad not arrived. To me that was beyond the agents control. People return when they return. When car did return it was cleaned and provided to me. I appreciate their caring and pleasant matter. To me both agents went the extra mile. Their were many unpleasant customers but both dealt with them in an expedited manner. I definitely would not have dealt with so many unpleasant customers in such a professional manner.

Laxmi Rama

Wow. I have been trying to get a hold of someone over the phone and it is impossible. I just want to check if my car will be ready for pick up. I want to make sure that there is a car for me and that it will be clean and ready to go. It is impossible to get a hold of anyone. Not even HQ! Seriously the worst customer service - which is non existent! May have to cancel my reservations and go with Enterprise or Budget. Will have to fight for them to waive the cancelation fees.

Suzy Vergo

Staff was friendly and helpful. Ordered from priceline so the price was great.

Albert Orbinati

Easy access to 190, friendly folks

Michael Wechsler

This location happens to be very convenient if you're in the downtown area in Buffalo or took the bus into the main bus station. However there is one major caveat in that there was no drop box. If you need to return the car on weekends or when the facility is closed, the procedure which isn't made clear if you're renting via the website is to actually return the car to the airport Hertz facility. If you are planning on taking the bus from the bus station, this detour can put a serious dent in your plans. Otherwise, I have good things to say about the people.

Soham S. More

Courteous staff, have always provided the best deals and upgrades!

Deborah Williams

I thought prices were high for the trip we were taking.

Robert Ilijason

Too high workload means waiting. But they try as good as they can and it's not too bad.

John Jones

Rented a vehicle which was complete garbage. I've never rented a vehicle that I had to spend 30 minutes cleaning myself! RIDICULOUS. There were broken spots on the windshield, dirt literally everywhere inside, brakes making squealing noises, alignment was off, braking shakes the car. How can something like this be RENTED!? If i had known early I would not have rented. When I picked up nothing was available to change with. I had to go on a 1000 miles trip in this garbage. I need to speak with customer service. This is unacceptable. I will file a complaint on BBB.

Albert Orbinati

Easy access to 190, friendly folks

Dominique Matthews

Always great service

Cameron A Bailey Sr

Friendly, helpful staff.

Tia Jones

Staff was really nice and professional

Kevin Carney

Staff was very helpful and friendly and you can't beat the value! Weekends tend to be less expensive as they have more cars available.

Raul ROJAS B

Everything was good, l arrived before at the office and the car was ready to pick up. Good service.

Dr.Jean-Pierre du Pont

Excellent customer service ????

Marc Ezra Kreidler

Rented from here a few times. Worst hertz ever. Have had a few Cars smell like smoke given to me with no other options. One smelled like weed was just smoked in it. They are always also understaffed.

Joshua LaCross

Why are rental car companies always a pain to deal with. The windshield wipers on the car are dangerously old. I tried calling and no one answers the phone. It rings and rings then goes to a verizon wireless voicemail. Seems pretty sketchy for such a huge chain.

Ade Martin

Did not like the only 2 options they had

Jose Gomez

Great customer service

Dee Brock

nice n friendly and they pick people up

BG

Disappointed in the service at this location. We were supposed to have a pick up, a free service offered. We decided to do this since we were getting an early rental. No one showed up or called. We walked to the location, but when we arrived and told them we had been waiting there was no apology or concern about the missed service request. While waiting we attempted to contact someone and were redirected to the after hours 800 number. The gentleman working in the office was friendly and very helpful in getting us to our car and explaining the policies. The other individual working in the office was unaware of the rental/return and toll procedures. I contacted the office prior to renting and spoke with her and had the same experience. I was able to do my own research and get the information we needed. This rental facility is conveniently located for many downtown hotels. I wish our experience was better.

Benjamin Edelman

The five stars are a courtesy, I've never been here. I heard they're filing for bankruptcy and going out of business due to loss of sales during the COVID-19 pandemic.

Catherine Mettille

Nice staff.

Amber Hall

The service was fast

Tamndan Harless

I just drove by

Min. Elijah C. Barnwell

Staff is Professional and always go the extra mile to satisfy customer ..

Sebastian Coronado

Excellent customer service, very helpful!!!

Paul Patrizi

Great staff very helpful great suggestions very knowledgeable great vehicles

Beverly Christy

Car is terrible inside extremely clean but runs terrible. I tried to get ahold of them but cannot get through to them.

Maria Bailon

Help me and was understanding when I got a phone call that was important

Regina Harris

Thomas and Destiny are awesome professionals with with very charming personalities.

Rob Wilson

This was my worst rental experience ever. The staff was nice, but they seemed poorly trained and didn’t seem to care. Care was filthy inside and out. I asked for a different car. Again this car was disgusting inside and out and had bald tires. As a result I took the first car. The odor of perfume/ air freshener in this car was unbearable. So bad to the point where it felt like my eyes were burning. Brought the car back and got one from enterprise.

Cj Pope

Friendly staff; quick service and I love the pick up and drop off service to get me from my house to Hertz! My go-to car rental!!

Ciarra

Prompt service, clean vehicle, Tom was very helpful.

Tom Welshans

Good place

ahmed murshe

Excellent service and good vehicles

William Peters

Horrible experience... after being shuffled around to different locations.. to find out don't even have a truck.. here's a tip don't make a reservation for a vehicle you don't have

Sheng-Hsuan Sun

Car’s condition is great! Nice service

William Quinlan

The actual office is ok but one must walk through kind of a rough parking lot to reach it. I got my car rented with no trouble

Valerie Durham

Friendly people. Nice vehicles.

Eric Artiles

Bad service. One of the women tried to rent us a very dirty car. Only after I pointed out the issue, they tried to solve it but it was another employee (a pregnant woman) who cleaned it up, while her partner, a younger woman, just watched her doing all the job. I saw this at the very end of the process, otherwise I would've said something about it. Didn't liked the place at all.

Marko Polo

Always a great experience. Been renting with them for a long time. Always fast check in checkout. Clean cars and ready to go. Friendly and courteous staff. Even at other locations throughout the State's and Mexico always been a pleasure

Nick Costanzo

Rented a crappy, dirty Hyundai Elantra with 28,000 miles... Gave to us on empty. Never told us about toll road on 190 in granite City.... No toll booths... They said to expect a toll bill in a couple of weeks. That would have been nice to know before leaving Buffalo. Overall, not very pleased with the car and the staff.

Demetrius White

The girl destiny is a scam artist they say u get ur. Deposit back and u don’t I have them over 2500 doller and at least 600 in deposit they owe me and I was not getting them back destiny is unprofessional rude and very disrespectful

Sam Morgan

They should tell you in advance that they don’t offer drop offs after 4:30pm. Had to call an Uber because I happened to arrive there around 4:40.