Reviews of Budget Car Rental (Rent Cars)

Duncan Farrow

Great service

Geraldine H.

Staff is friendly and very helpful, interacted with several different people, sorry don't have all your names handy. Convenient location. Fairly reasonable prices. One rental car we had, the vehicle was not really clean. Had some dust etc, in the interior.But overall, all good to date, will update if that changes.

Amartya Sen

Really bad costumer service

Neil Barker

Friendly and helpful service. I used this place to rent a cube van when I moved to St. Catharines. Staff were really helpful and processed my rental quickly.

Trevor Blenkin

Jas is great

Mahsa F

They deserve zero stars. The service and car look good until you get your bill and see you've been charged 'MISTAKENLY' for the most stupid things. Just to give an example we've been charged a late day fee and when I checked the bill it said we returned the car on April 2nd, while we left Yukon on April 1st. Maybe I flew back in next day to return the car???

Daniel Hernandez

Despite all the bad reviews on here I needed a car and went with Budget. I was very pleased. Lady at Payless helped me out very fast and Got an awesome Clean Subaru for a week and got my $200 security deposit back as soon as I returned the rental. No problems Used Priceline reservation for discount

Dhaval Prajapati

Just perfect

Robert Hamilton

Super helpful when I need it. Went above

Philippe Bellefeuille

Only reason I rented a car at budget is because I was a little late and they had no cars left at enterprise other than a pickup. Both charge the same cost for the same car, but with enterprise, you get unlimited km whereas budget charges $0.12 per km after 350km. Of course, they don't tell you that when you call. You learn about it when you get there, at which point I was too much in a hurry to find another car. Given that I had to go to Quebec city, I think renting the pickup at enterprise would have ended up being cheaper. I have no idea how they stay opened with those rates, but never going there again.

Varun Sai Poluru

I forgot the person's name who was in there when I rented the car, he was very nice and please do not completely base your opinions from reviews, definitely go with your experiences. We are human's and we do make mistakes.

Kathleen Standish

Our rental vehicle was very dirty on the outside and was not that much better on the inside. The car had scrapes on pretty much of the entire front fender and had a chip in the driver's side of the windshield prior to renting. A note in the car said that it had been cleaned/sanitized, but it did not smell clean to us at all.

Andrea Spallanzani

Terrible customer service. The front desk agent wasn’t helpful. We called the customer representative on a Sunday and he was rude, sarcastic and unhelpful. At the end of our rental they charged us for extra km for we were not advised at the time we picked up the car.

Marie G

My rental was a Mitsubishi Eclipse cross. What a fantastic vehicle, and brand new to boot! The desk attendant was very friendly and accommodating. I would highly recommend budget to a friend or colleague.

Jihwan Park

(Translated) Friendly place, lots of cars, class 5 gdl is not available for rent. (Original) 친절한 곳이고, 차량의 다양성도 많은 곳이나, class 5 gdl은 렌트할 수 없다.

Ranjini Menon

Had a really bad experience with Budget rental. When I arrived at the location in the morning I was told they didn't have a car and wouldn't be able to arrange for one inspite of me having reserved a car for the day a week ago. It's really tough to change all plans made for the day when you get such a response that too after waiting at the location for an hour. If you need a car for an urgent/ important purpose, do not come here.

Elsa Mitchell

The agent was helpful and accommodating, although she was out if cars but she made her best to find me one, I personally thank her for that.

Jacob Matthews

The staff here were helpful, my car was nice, and the price was low. The biggest problem is their location. It's just hard to get in and out of, and their lot is very cramped.

Robert George

Great service, especially during the lockdown. However their billing department has decided to take it upon themselves to charge what they want on my credit card, and I've had to phone them numerous times to get it corrected. If I hadn't caught it, I would have been out almost $200. Watch these guys.

Patrick

The customer service is hit or miss. I had a woman who was super accommodating and kind when they didn't have what I wanted. Then there was a man who argued with me because he insisted that I had scratched the car even though the report clearly indicated that I had not. Pro: convenient location. Con: poor customer service and inconsistent selection to vehicles. I'd bring my business elsewhere.

Peyton J. Paige

I had rented my car from the Victoria BC airport and the staff there was awesome and friendly. When I was finished with the car, I was able to drop it off at this location as I had a friend who was giving me a ride to the BC Ferry. I like the convenience they offer.

Iftikhar Babur

Good deals

sake609 FD

(Translated) I rented via the internet (June 24, 2019) on their site, a Dodge Grand Caravan of 7 places and paid by credit. On July 26, the date of taking possession, the Dodge Grand Caravan is not available and there is none left in Quebec .... So it gives me a Journey with half less storage, so I call Budget and customer service Yvan tells me it's either a cancellation or two vehicles instead. Unable to hear us, he decides to hang up and get me the branch the next morning to see if the Grand Caravan is available .... When I know that during the leave of construction, everything is already rented or unavailable. In short no real effort to resolve the dispute. Budget is banned from my list of auto rental company, Van, cube. (Original) J'ai loué via internet(24 juin 2019) sur leur site, une Dodge Grand Caravan de 7 places et payé par crédit. Le 26 juillet , la date de prise de possession , la Dodge Grand Caravan n'est pas disponible et il n'en reste aucune au Québec.... Donc il me donne un Journey avec la moitié moins de rangement, donc j'appelle Budget et Yvan du service à la clientèle me répond que c'est soit une annulation ou deux véhicules à la place. Ne pouvant nous entendre , il décide de raccrocher et de me faire rappeler la succursale le lendemain matin pour voir si la Grand Caravan est disponible.... Quand je sais que durant le congé de la construction , tout est déjà loué ou indisponible... Bref aucun réel effort de résoudre le litige. Budget est banni de ma liste de compagnie de location auto,Van,cube.

Guido Roberge

First time with budget oct 14-16 2015 I usually use enterprise. The service wasn't great or polite ...I didn't get navigation like I was supposed to ...for a Chevy Cruze the Bluetooth wasn't even enabled option and I got a dirty car -wasn't super dirty but had someone's garbage under the seat and dog food crumbs in the trunk .....during rainstorm could smell wet dog smell...my drop off was at the airport ....drop off box had no pen and neither did we and couple other people also rented....a budget employee was dropping a car off ...when we asked a question they swore at us and just kept walking away. Last and only time I would use budget !

Johann Cherry

First time using this location and had a positive experience. Amy was fantastic to deal with.

Tatyana G

The lady the scanned our car for drop off yesterday evening was great. Helpful with directing us to the shuttle and so friendly. Thank you ???? ????

Caiman

Staff very friendly. No issues renting and returning the car. Cars are neat and tidy- perfect for a weekend escape down or up the island if you're a tourist. many cars to pick, you can book online or just walk in. Will come back if I'm around next time.

Himothy

Absolutely terrible location manager, he refused to switch the vehicle after I told him I had sanitary issues with my rental. I would suggest you spend your money at Hertz or Enterprise. 0/10 Rating.

Tom Jones

This has to be the friendliest rental car outfit I've ever been to.

Greg Dorscht

Fast courteous service, and good value!

Jamie Butterworth

I called to reserve a vehicle to rent, I was unable to rent due to age which is no issue. I understand its hard to find a rental car under the age of 21. However too bad I didn't catch the name of the man I was speaking with. he was quite ignorant and rude explained to me very aggressively that no one in the city will rent a vehicle to me. take your business to enterprise down the road where they value you money and treat you with respect. Even though I cant rent from there either the lady I spoke with was very kind and polite. Its worth the couple dollars more for top notch service at enterprise!

Yuki Okada

WINTER TIRE FEE CHARGED FOR FOUR-SEASON TIRES: They charged me $75 + tax and fee =$81.84 of Tire Mgmt Fee for winter tires on top of pre-paid fee for a five-day rental. The agent at the counter when I picked up the car said she could do nothing about it. Then the next day under bright daylight, I found the car only has four-season tires. I took pictures and send them to them after I returned the car (no agent at booth). However, they still charged me the fee, and no closed rental agreement, which was promised on the key box, was sent to me after 20 days. There are two other car rental booths at the airport. Avoid Budget.

Steve Bourgoin

(Translated) New car well maintained. The prices are quite low. (Original) Voiture neuve bien entretenue. Les prix sont assez bas.

Kevin Stanfield

Very helpful, got us on our way quickly following a collision in town. Very patient while I was tending to insurance during the vehicle pick.

Cassie Innes

If I could rate them lower I would. When renting from them in October they first gave us a vehicle with expired plates and as it was below the full tank line when we returned to the London Airport location to report this, they told us we either needed to drive it to get gas or pay their fee to fill the gas tank. This was after waiting for someone to come to the desk (the sign said they would be there at 5 but by 5:15pm we were still waiting.) No apology or anything. I don't know what the other locations are like but I would definitely not recommend renting from this location.

Kyle Jarvis

Great service. Highly recommend

Ellie

Worst rental experience ever, even customer service is rude and angry af!! Trust me, the super long waiting, getting lied to and yelled at is NOT worth the few bucks you may save.

Peter & Colleen Lovell

We loved the price (much cheaper than renting from the airport), yet we did have a few disappointments. 1) We were quite shocked that such a modern model did not come with cruise control. 2) Once we were out of province, we began having trouble with the wipers. We phoned and left a message, but never got a call back. Luckily the problem resolved itself. 3) We arranged to bring the car back the morning of Dec 31. Nothing was said about them being closed or opening late nor was there a sign on the door telling us their plans for the day. We simply had to leave the key and trust that they will see no damage on the vehicle and a full tank of gas. We will try a location closer to the airport next time.

Amanda S

Easy to work with, clean cars, great price!

E S

Gaetano at Budget; good customer service hands down! Good attitude, and patient. I highly recommend him whenever you need to rent a vehicle. Enzo

Chantee' Andrews

Budget Car Rental customer service was great; both when I picked up the car and when I returned it. Thank you for having caring employees :)

Serhiy Slyvko

Horrible experience. Nearly 2 hours waiting to be checking into a car for which I prepaid. Clerk at desk undertrained and seemed unable to type. Other employee unhelpful, as was the "manager" the clerk contacted by phone. The price did not offset the frustration and lost time I experienced.

Frankie Lambe

Absolutely amazing. Easy to get and pick up our car. Drop of was super easy. Our flight was cancelled and they had not checked in our car yet so the lady came and found us to let us know we could still have it until the next day. Upon next day drop off the wonderful lady Kelsey I believe her name is, was super kind, friendly and accommodating for all the struggles we had had with our flight being cancelled. I highly recommend this rental company. Also the vehicle was clean and very well kept We used the Sydney, ns airport location Give Kelsey a raise

N U

Worst car company ever! The service was nonexistent and they didn't have a vehicle as promised. I would recommend never using this company....hitchhiking is preferable ....(and I don't think anyone should ever hitchhike)...

Tiana Le

The rental car was dirty, im never able to use the fastbreak at pick up, we have yet to receive our amazon gift cards, and turning the car in is not set up well. Im sorry, but this experience did not go well.

Matt Good

I always thought that U-Haul was the only option and luckily, I was wrong! These guys have a great range of vehicles, cars and trucks to choose from. I was able to make a same day reservation for a moving truck during a busy time and when U-Haul had nothing available. Thank you guys for providing me with what I needed when I needed it! I will definitely use Budget in the future. Their prices are very reasonable as well.

Roni Rivas

!!WARNING DO NOT GO HERE!!AWFUL SERVICE!!! Unbelievable! Was promised and confirm a rental rate only to be refused the rate once I went to pick up the car at this location. Understand things happen and mistake could have been made, but the older man at the desk completely rude and completely dismissive, absolutely no customer service skills at all. Rented with this company many times before , will no longer beuse this rental company as this location was completely disgusting in there service.

joe bettencourt

Booked online a couple of times and my car was always ready and there was always someone there to help me get on my way as fast as possible. Good clean cars and friendly staff. Try them you won't regret it

alok shaw

We did not see the employees wearing any masks. Neither they had any glass panels installed on their desk which could keep us away from their coughs/sneezes. Extremely disappointed as to how lenient the employees were behaving especially in the time of this pandemic. Expected much more sanitized and safe environment. Please visit this facility during this pandemic at your own risk

MissNola

Mr. Ahmad provided me with exceptional service, and ensured a pleasant check-in experience. He was courteous and friendly throughout. Definitely impressed with how smoothly and fast everything went. I would definitely be sharing my experience with my friends and returning back to budget in the near future.

Muhammad Shawez Khan

Has to be WORST experience I’ve had with a rental company. I paid for and reserved a Full Size car, they gave me an Elantra and refused to accept that their own website lists Elantra as an intermediate car. I was dropping off at a different location and the guy admitted that they like to keep nice cars for same city rentals so the car stays with their location. You are definitely better off booking with Enterprise/National, AVOID budget/Avis at all costs.

Gabriela Logan

I should have listened to the bad reviews, but i decided to risk this place. Don't make my mistake. They allow bookings until 5:30, but close exactly at 5:30! How does that logically make sense?!? After taking the bus all the way there, and banging on the windows, the lady essentially told me that there was nothing to do because her computers were off! Seriously? Just turn them on. Not that hard. She was unhelpful, inconsiderate, offered no solutions, and seemed like she really couldn't be bothered to help. Never again Budget. Never again. Your customer service SUCKS!

Harish Goutham

The location is good for pickups, easy TTC and Go Connectivity. Rates could be better.

Encaris

Absolutely fantastic service. Easy to work with and the car was spot on. I would highly recommend Budget at the London Airport.

Greg Lutsenko

Baylee Caswell helped us out with our rental. This level of customer service is becoming rare. Super grateful and helpful!

Dr. T Academy

I have rented a vehicle from this location a few times. The location is very convenient, just a 10 min walk from my home. One time, I needed a van for the family, and I had reservations, but it took them an extra a few hours to get the van. The manager was nice, and understandably, it wasn't something he could control. All in all, its a good convenient place.

B Marshall

I specifically called ahead and discussed my flight landing late and if anyone would be there to pick up my car. They told me yes and they had all my flight information. When I got to the rental building no one was there and when I called customer services the first guy I talked to hung up on me. I finally got through to someone who could help me change the reservation to the next morning but now I was stuck at 1am in the ontario rental building. Horrible advise to give me and not happy st all that I was put in this situation when I specifically tried to avoid it. There were about 5 other families and individuals there with me who all said they called ahead and were told the same thing. NOT OK AT ALL!!!

Roopesh Dhara

Nice people at the counter. Well maintained cars. Prompt service over phone during the rental period. I’ve had to extend my rental duration and it was done in 5 mins.

Airline Lush

Icbc told them they would pay. Had a glitch and they said they wouldnt pay. Before calling me to sort it out the scrambled to take a payment asap and screwed up my credit card. Dont you think they should have called me first. I called the adjuster and she had t sorted out. Also they charged ICBC an extra day ( i returned a day early) because they are scammers like that. I told them flat out I would not pay an extra day for the upgrade. Scammers.

Zen Bereznicki

Amazing service.

Noushirwan Zafar

Good

Himant Kakkar

Tldr; got charged 3 weeks after my rental and failed to get any info on why I was charged. I've had to file a complaint with my bank for fraudulent charge Long version- 3 weeks after renting a car I got charged $200 on my credit card. Their customer service call centre agent told me it's for a violation and gave me a number to call. That agent told me they don't have any info of a violation on my rental. They gave me someone else's number. Again no info on my violation. After 2 hours and 6 different calls, I finally got a number for Avis/Budget's local Vancouver Violation ticket office. No one has returned my call to even tell me why I got charged or atleast give me a ticket number. Pathetic service

Jason “TecIT Solutions” Gudmundson

Do not rent a car from this place. They are extremely rude! I made a reservation online, and when arriving 30 minutes before my scheduled pickup time they told me I have to come back in 30 minutes... So I came back in 30 minutes and they asked me what my rush was?!! What the rush is... I NEED A CAR! Simple.

Melia R

An unusual problem cropped up when I tried to pick up my rental at the Fastbreak hut at Ontario Airport. I'd reserved a car the week prior and was unaware that the transaction didn't go through. Apparently my credit card was rejected as the address for the card was discrepant from my address with Budget. The manager and another employee attempted to use the two (debit) cards I had with me to no avail. The manager (a woman whose name I neglected to write down) was tenacious in trying to discover what had happened. Eventually, she found out about the discrepancy and was able to right the ship so that I could obtain the car. She stayed with the process for a good half-hour before working it out. That's one fine employee!

Phuong Nguyen

Good, but they intentionally add the insurance on my rental car.

Illya Muromets

Extremely helpful and very friendly staff. Came in after going to other rentals but these guys spent like 20 minutes trying to explain and find us the best possible deal. Very impressed and would highly recommend. Thank you guys.

Erik Adney

Pick up was seamless and the car was clean. However, you should not be renting out a car that just wreaks of cigarette smoke. Having to sit in that for 6 hours was one of the worst experiences imaginable. I don't know how the car cleaning guy let that pass.

JCrozz

Mike Moore, the manager at this Budget location is awful. He is extremely rude and confrontational if anything about your rental gets changed. For some reason he personally believes that the cars he rents are HIS. He will attempt to bully you into paying outlandish fees, and blatantly lie about policy. Of all the rental locations I’ve dealt with over my many years of renting his location is the absolute worst; avoid it at all costs. Like other reviewers have mentioned he does not care about the customer and makes it abundantly clear. Respect yourself enough and rent somewhere else.

Martin Kidd

Great service here and a good choice of cars. Nice that they are open on a Sunday morning too.

Jeard C Escobar

Fast process and the car brand new. Everything was ok in this facility

jay y

No one working during hour of operation. Be back sign with phone number and never picks up

Raheel Hussain

Best price with best serice Never been disappointed

M

Terrible experience . Not only did our rental car break down. But their roadside assistance told us to drive 3 hours in the car to another state to pick up a new car. Upon dropping off the car, the supervisor justin let me know that he could only take off one day, never apologized for our terrible experience. Poor customer service and poor experience. I will NEVER rent from budget again.

Patrick McLean

Very friendly, good cars at reasonable prices.

Karl Orion

Got charged 87 dollars for a 24 hour compact car rental, what a joke.

Jon Clark

Great hours means you can rent flexibly, always have cars available (at least for my needs) and offers consistent, affordable pricing. Cars are generally new and in good shape.

Audrey F

Great service!

Ty Hahn

I rented a jeep grand Cherokee for 5 days at the end of April 2016, as my truck was in the shop at Suburban Ford. I got a great rate thru Suburbans relationship, the Jeep was in new condition but the best part was when I returned the Jeep on April 30. I had left my parking pass in the jeep, Budget staff took the time to call me, advise me, and because I could not make it in until after hours the girl placed my pass in a mutually agreed hiding place. To my delight when I arrived at Budget my park pass was right where we agreed. It was this extra mile the girl took that has earned my future business.

takshak shetty

Awesome people! Very polite and helpful. The cars are always clean!

James Whitehead

These guys have great service!

Caza Cazanova

Hamza did a good job to make my rental experiance go smooth.thanx

Alain Marcoux

(Translated) The clerk called Ernst waited after hours to allow me to return the car and save a day rental even if he had to miss his bus and wait another hour! It made me happy to take him to the bus station. Thank you Ernst for a 5 star service !!!!! The clerck by the name Ernst has waited for me after the hours to let me return and save one day rental !!!! Even if he was missing his bus and had to wait one hour extra ....... I gladly gave him a lift to the bus station. Thank you Ernst 5 stars service !!!! (Original) Le commis qui s'appelle Ernst m'a attendu après les heures d'ouverture pour me permettre de retourner l'auto et ainsi sauver une journée de location même s'il devait manquer son autobus et attendre une heure supplémentaire!! Ça m'a fait plaisir de l'amener à la station d'autobus . Merci Ernst pour un service 5 étoiles!!!!! The clerck by the name Ernst has waited for me after the hours to let me return the car and save one day rental!!!! Even if he was missing his bus and had to wait one hour extra....... I gladly gave him a lift to the bus station. Thank you Ernst 5 stars service!!!!

Roberto Malo

Excellent!

Tom Wolf

Superior service. Family from overseas came to rent a larger vehicle for four weeks. The exact vehicle model they requested wasn't available (although a very similar one was), but the attendant made sure all needs were met and offered much appreciated discounts to make amends. I've rented a fair amount and have almost never encountered such good service. It helped make their trip even better.

Cynthia Broniek-Donaldson

Excellent customer service. Justis was wonderful! He informed us that windshield and tire damage is very common in the Yukon and that the additional insurance coverage is a good idea. They also have a notice posted for their customers indicating the same message. It is evident that this Budget cares about the customer. Will rent again from here. Thank you!

CANADIAN NATURE

It's extremely expensive

calvin sul

Good place to rent cars

Daniel Andrews

Nice cars, all GM/Chrysler vehicles.

Al Copland

Although they did not have any cars available, the Branch person whose name I did not get, was very professional even reaching out to other competitors for cars and eventually gave me a ride at no charge to the VIA train station,

marlene bond

Rented from this location while visiting in Regina, thought the guys were great. Started out with Devon at Regina Airport who exceeded our expectations and then passed us off to Coldon who continued to help us! Gave them a 5 rating but still waiting for my air miles??

Jas Randhawa

Limited selection of vehicles. Do not offer attractive deals.

N Linton

We rented a Budget car for our trip to Newfoundland. We purchased third party car insurance. During our time, a bag containing the key to the rental car was stolen. We had to access roadside assistance. Of course, we were charged for the tow. We need to make a claim but what has been very frustrating is that Budget did not provide us with a breakdown of those expenses for insurance purposes. I had to call several departments for the an itemized list of expenses, but they all gave us the run around. Their billing department is very disorganized. I would suggest anyone other than Budget for your vacation.

Dan Doctor

Fantastic service. Omar was very helpful. We were able to extend our rental 3 times because ours was still not ready at the mechanic. Car was clean and price was good.

Aaron Blumenthal

Pleasant and helpful staff

Scott Taylor

Staff is always friendly and courteous. Always happy renting from Budget

Erica D

I had a great experience here. The car was great and the staff were very helpful.

Darryl Grossauer

At first I was happy cause i was able to get a pretty good deal for a full-sized carover the phone but, when I arrived from the airport, there were no cars available so they forced me to take a large, lumbering, gas-guzzling SUV instead. Not f***ing impressed. ???????????? Rent a car elsewhere.

CML “Kmarshaengrobwa” Law

These guys are liars and thieves. Be supper careful that everything they say is on the paper when you sign. They told me that the second driver was not charged because it was an ICBC claim and both insured drivers from our own car had to be on the rental. Then charged us the fee anyways at the end. Don't believe them on anything. Budget gets sued then any other rental company. ICBC must get a kick back since they insist you twenty from here. Totally immoral.

Heidi Oxman

They were the best part of our trip. Heidi

Wesley Branton

Extremely slow service and the staff is pretty unfriendly, but the cars and prices are decent.

Juan Jose Palacio Gaviria

Pretty bad experience here. Be afraid for few bucks, they will be overcharging with no reason fees after you finish your trip. They stole your money. If you left a grain of ground in the floor. They charge you cleaning service. Read all the other reviews!! By the way. They did not have cars even if you have booked with time. I had to wait more than one hour for my car. Look for other rental place!!

Jaspreet Randhawa

They never pick up the phone. Tried 5 times.

Asem M.H

Awesome prices and great services

Jeffrey Paulino

We rented a pick up truck and it was a nice new truck but it didn't have running boards on it!!!! How on earth did you think we were going to get into it????? If you were 12 feet tall you could probably get in it easily. But not for seniors.

Katie Johnston

Best service we’ve had in a long time. The guys knows everything you need answers to and processes very fast. Super kind & polite. What a legend

CrackerJack Flash

I had a much better customer service experience with Daniel at Budget Victoria (airport location) than I had with the manager at Avis downtown Victoria.

C L

Friendly staff, quick service,good price

Monica Solis

The receptionist was nice and efficient. Got me in and out in a timely manner. Even when i dropped off the car the next day the lady that checked my car in was EXTREMLY friendly. I will definitely rent from budget again! The car was clean too.

Chris Potvin

My sister came to visit. She paid for insurance, and was the victim of a hit-and-run in town. The deductible on the Budget insurance was $15,000. In other words, there is no insurance. On top of that, they charged her a daily fee until the repairs were done. I would NEVER recommend Budget to a friend.

Robert Shetler

Nothing on website showing cars and prices . Guess they don't want any body to know

Haissam Yebahi

Fast rent and nice cars!

Nathan Taylor

When I had to rent a car when mine was in the shop, the budget team offered me a free upgrade to a premium car at no additional car. Thank you budget for an awesome experience. You guys rock!

Rahul Arora

Clean and well maintained cars. Excellent and friendly staff. No pressure to buy any extras like insurance or counter products. Got a free upgrade as well. Really appreciate the communication and friendliness of the staff at this location.

Carie Comstock

Reasonable price, when my car was not available they gave me an upgrade, friendly employees, was shown how to operate certain features in the car I was confused about.

Alex Barker

The staff here handled all details exceptional

Daniel Trainer

AWESOME EXPERIENCE! Kaylyn & Jessica gave a very high level of customer service with their professionalism and friendliness. This made the experience much more enjoyable and confidence inspiring during the rental process. The vehicles at this location are in excellent shape, even the vans are kept properly clean! I have used this location 3 times in the past 3 months. Definitely will be revisiting this place for my next rental! A+

Huiwen Xu, PhD

good services

Scott Weiss

They are the worst. I showed up on Dec 26th after hours of delays and when I went to the counter at 11p told me that they were "not honoring" my "same day" reservation. No previous notice or cancelation, just left me stranded at the airport. Reality is they overbooked theirs cars and left me hanging. I asked they at least get me a taxi but said their manager would have to approve. I waited for 20min but they never showed so I left and paid for a uber myself. Ridiculous.

Raman Khoshabeh

Need a rent car.

Nitroo 2.0

Terrible customer service. I was given information over the phone then told something completely different in person, and was spoken to like the issue was my fault in a very rude manner.

Gillian Semple

Car was gassed up and ready to go. Got a free upgrade to a Honda SUV which was great because I was travelling to Haliburton. Your agents at the counter were pleasant and courteous. One man showed me how to use the four wheel drive option in the car if I experienced snowy conditions. Loved the car. Comfortable and easy on fuel consumption. No complaints.

Marie-Claude Gagné

(Translated) it is difficult to see the availability to rent a truck to move. It's as if on the site I can just rent a car or come from an airport ... I'm looking on the site ... it's really not easy. (Original) c'est dont bien compliqué voir les disponibilitéspour louer un camion pour déménager. C'est comme si sur le site je peux juste louer une voiture ou provenir d'un aéroport... j'ai beau chercher sur le site... c'est vraiment pas facile.

Felix LeBlanc

So, these guys really did a good job. Let me tell you why: it's December 28th, the height of the holiday season/madness is going on, and I forgot to make plans to rent a car until last minute. I usually rent from Enterprise, but including the drop fee, my 36 hour rental would come to $298. Cut to me phoning Budget the day I want to rent a car, without a previous reservation mind you, and they not only drive to my house to pick me up and take me to the rental place, but when I get there, I learn that they've been swamped all day with customers, and one of their shift supervisors hadn't shown up for work that day, so it was just two guys (one of them very new to the job) dealing with a horde of customers. English was neither of their first languages, so I was very impressed with how calm and collected they were while they worked their way through the long line of people. When they got to me, they ended up getting me a far better vehicle than I had hoped for, and at about a third of the price that I would have had to pay at Enterprise. Budget may not be the fanciest establishment, but those two were definitely working their butts off, and they deserve to know it. Cheers!

Karthik Palem

I usually deal with Enterprise. They are so customer centric. And the experience with budget I have is quite opposite. My dad was moving so he was using his Credit card to pay for the rental and for me to be able to drive I had to pay $10. The whole deal was dad pays for it but I will be the only driver. They couldn't make an exception. Where as Enterprise always make an exception. I will choose budget if I don't have another option.

Stella Olmstead

This location is awesome its always quick but yet connected with thier customers. Would definitely recommend this location.

Andrew Soltis

Good prices and convenient location (if you can find it) for a day rental near Old Quebec. It was much cheaper than getting a rideshare to Hotel de Glace and Ile d'Orleans that we wanted to visit. Upgrading to an AWD SUV because of weather wasn't an issue either.

David n Sarah Burk

Was in Ontario for my kids Softball tournament, had to leave the hotel at 5:30 am to get to the fields. Car had a dead battery and we waited 7 hours for Budgets roadside assistance to show up. They would not let me get another car till the one I had was picked up by the tow truck. Completely unacceptable to leave us hanging in 90 degree weather.

WeTowAndHaul

Great customer service, friendly, clean vehicles. I rent often and always have a great experience.

Chintan Patel

I had a good experience and staff is very quick and helpful. I got 2018 model and it was amazing. Thank you guys.

Shellie Maguire

Friendly staff and awesome car selection

Walter Bances

It was great experience. They are really professional and friendly. They give me 100 kms for free. Thanks.

Kai Schröder

Very nice staff, fast checkout of car

John Erk

I reserved a car to be picked up at this location through Air Miles. On the reservation it asked me when I will be picking up the car, the time I put down was about 1:30 after my flight into the Kitchener Airport was scheduled to land. The day I travelled to Kitchener/Waterloo my flight ended up being delayed a couple of hours. Aparently while I was in the air, someone from this Budget location called my cell phone but never left a voicemail (I have Who Called from Rogers) When I arrived at the Budget location the manager told me they thought I was going to be a no show and already cancelled my reservation but told me it was not a problem and I will receive a card, which I did, and I thought everything was fine. Little did I know, after my trip to Kitchener/Waterloo, when I received my credit card bill I found out that I was being charged the Full regular price for the rental, even though I used Air Miles to purchase this rental. Subsequently everyone at Budget s customer support was unable to fix this mistake and give me refund, even when I contacted Air Miles support they told me that only Budget can give me a refund for this mistake. It was not until I disputed the charges directly with my credit card company was when I finally received a refund. What is completely ridiculous about this is this ALL would have never happened if the manager at this location did not cancel my reservation because I was only 2 hours late and did not answer my phone because I was in an airplane.

Christine Pereau

Was in and out in less than 10 minutes. Rented a Volkswagen Jetta. Performed like a champ. Drop off was a breeze

Marc Antoine Lemay

They had a car available for me at very short notice, which is great, but the car was a little dirty when I picked it up first thing in the morning (they could have cleaned it overnight) and they did not have a key drop for returns outside of business hours... Fast and efficient service though. But there is room for improvement.

Justine Tadena

best place to rent a car so far

Jill Jill

The 2 girls that where working left the station with a line full of us. I waited 35 minutes before I decided to go to Enterprise and ask for help. It took a Enterprise worker to go ask a Avis employee to help me. I will never do business with budget again. I paid way to much money to be treated like trash. From budget on reviews, it states the customer is always right. I wasn't treated equal at all. I wasn't greeted and neither was the others in line because I was the 1st one in line at 2pm. Budget gave me a horrible experience

Amanda Witow

Booked a car for a one day Saturday rental. Got there and the vehicle we'd booked wasn't available. We were given a different one, but told that (despite what we'd been told when booking by phone) it would have to be a two day booking as they're not open on Sundays. Yet when checking their hours it turns out they ARE open on Sundays. They are greedy liars with horrible customer service.

Rayan Hashem

Amazing experience overall! Great service!

Erich Harvey

This was good, I've had some bad experiences with other companies in Sault Ste Marie. They were up front, available when the plane landed. Thank you for making my trip a positive experience! The only thing I would have liked is a different car, but, that was a minor thing.

Maunish Doshi

Good service

Kiran S. Dwarkan

Easy to get to, even if walking from around the main downtown area that has the hotels.

Stephen DUSTY Roberts

these folks are always great everytime I need a rental. The cars/trucks are clean and ready to go when I arrive. The team are happy and helpful.

Grzegorz Wolak

Fantastic experience. The person who was assisting me was either the owner or the manger and felt like he was practically a saint. Last summer I rented a car from Budget at the Pearson location and ended up with a NIGHTMARE. Luckily, this man took the time to listen to my story and take care of my problem on behalf of Budget. He cared about my situation, and was super pleasant to my wife and daughter. He didn't have to do this. He made no money from this, but he cared about the company brand and future customers. He called the district manager, solved my nightmare of a problem with billing and a botched inspection on pick up (my fault, should have done it before I took the car). If it wasn't for him, my vacation would have sucked. I wish I remembered his name, but I believe he came from Somalia(?) years ago. Great guy, super service. Thank you so much. I will rent from your location each time, and every time I am in Windsor, On. This guy will forever stay in my mind as an example of what customer service should be.

Slava Smyrnov

Hamza thanks for Best service!! Rental cars very good!

Ken Perkins

first class service & manager Gee too

Carlos Manuel Pereira Vieira

People are a bit rude

Beccie Cochran

This car rental place is a joke.I had to wait an hour in line to return my car.Got charged for it.Too many hidden fees and they even charged me for my 10% discount will never use again.

Jeff Wandzura

Couldn’t have asked for better service form Hamza and his team. First class experience

Teasha Hawkins

I rented a car from you guys I returned it a few minutes late and got charged almost the same amount I rented the car for I was late like 12 minutes all other car rentals give you a half hour grace period specialy with all the construction in the area

bakeer jaleet

Amaizing staff friendly. I have never had a bad experience at this budget&avis location. The are awesome. So much better that any nearby rent car location.

Pj king

At avis or budget If you don't open your eyes, they will open it for you, I hope ya understand what I mean

Charls Mathew

Very helful staff. The guy named Hamza was very helpful.

Jocelyn Mealey

Called for a rental. The Gentleman was so rude on phone. Forget it. Not going there

ruin koo

The only place where you can meet staff in the whitehorse airport

Colin Rowsell

We were forced to evacuate our home in Fort McMurray and had no vehicle. The gentleman working at this Budget stayed open for an extra 1.5 hours so that I could receive a minivan we requested that had to be brought over from a different location.

Brianna DU

I rent a car from here. when I return the car, they don’t give me drop off??????? I need walk to home. I can’t believe it. OMG????Does everyone rent car here like this? Another companies are way better than here!!!! I won’t never rent car from here. ????

Nicoyavenenoso *

Convenient, clean, and the agent who assisted me gave me great options with an upgrade since they had no more vehicles of my reservation choice

Jade Haughton

I booked online, and the car was ready. That's good!

Anmol Sethi

Class act

Winter Dayz

Derek needs professional mental Help.. Unprofessional the way he speaks and very rude to customers .

Ebby David

Reservation booked online was forgotten, poor customer service at downtown location. Had to drive to another location to pick up vehicle.

Mikel Hadsall

When going to pick up the rental car I had to wait longer in line than it took for me to fly into the airport. The people that worked there were great, but the system they have in place does not allow them to send customers out of the door faster than they come in it. It's easily over an hour and a half wait if theres more than 5 people ahead of you. They have 7 computers and only 2 people helping. Then they share 1 radio to communicate to the car lot. They have backup radios they're not allowed to use because management wont let them. My company uses Budget for all of their travel and I will be requesting that we change to another rental agency that wont cause me to miss my appointments due to their poor operations.

Medea Gunnip

Staff is amazing

Jod - MountainTop Power

Very courteous and great customer service. Good selection of vehicles, easy to extend.

Danielle Alyss

amazing friendly staff and the vehicles are very clean and brand new .

Francocro

Car ???? was great. Everyone working at location were awesome!!! Everyone!!!!! Gaetano amazing!!!

Merv Anderson

Good service

s lupien

Amazing car rental agency. They do all that is humanly possible to help you and are willing to travel far too come pick you up. Great experience

Eshaan Ghosh

Look for deals. Sweet new loaded cars.

Igor Zhukovsky

Used this rental point 3rd time. The car corresponded to what I booked, clean and, operated fine. The guy at the counter was friendly, suggested additional insurance items but when I refused he was not intrusive. The facility is not luxurious but corresponds the neighborhood. Overall impression is positive - nothing to complain.

Antoniel Franco

Really bad costumer service, I wish I could give them 0 star!! The lady that looks like being the boss/owner wasn't polite at all. She is really rude with the employees even in our presence! Try another rent a car for sure!!

Kevin Allen

The experience with budget was on like a 3 star at first, since the car was quite beat up and when it went over 80KM it would shutter like crazy. The reason for the 1 start was because when I looked at our statement they charged us to fill up our tank of gas when we returned the car.... even though we filled it up 100%. Apparently I was told that sometimes people will steal gas from parked cars. The issue was that after providing my receipt it took a month and a half to get a refund, and I had to pester the Manager Mike. Not super profession to tell people that we will get a refund in 24 to 48 hours, when it was, 24 to 48 days......

Farkhat Ikshembaev

Very good customer service. Got a free upgrade.

Harry Lanceur

absolutely TERRIBLE like most businesses these days! I can't even get a live person on the phone! The automated system tells me there isn't a tollfree # to call after I call the local number! DO NOT go with these people.

David Y.

Your customer service representative at the Ontario Airport in Ontario, California are very rude and condescending. First, he was complaining that he couldn't hear me because I had my face mask on. But he didn't get up to come closer to me, he just kept sitting in his chair being rude and saying he couldn't hear me. He would have been able to hear me if he had just gotten up and came to the counter where I was standing. Im not sure what he expected.. for me to take my mask off and put myself and everyone around me in danger? Come on... Secondly, he said they were sold out of all cars, but I was able to make a reservation right there at the airport. I don't believe he was telling the truth, he was trying to get me to make a reservation for a more expensive car. I was able to make a reservation through the website, but he refused to release a car to me. He was very, very rude and it shows that your employees need to be re-trained in the customer service portion of their jobs. The way this situation was handled was unacceptable.

Bill Irvine

A bit pricey but professional staff and good units -- especially Toyotas

Amit Sharma

Quick service and staff was helpful. It shares the office with Avis car rental. Though parking is limited so have less cars here. Better to book in advance

Jay Nestor

The staff at the airport location we awesome ! Got me set up and on my way. Thanks guys!

Leslie Brackenbury

Good car rentals and vans that only open Limited hours but easy to deal with.

Brandy RM Kiss

Always helpful....Great vehicles in stock. Thanks

Lisa Bonneau

I rent a vehicle from here every year I come to the okanagan. Its fast and friendly service.

Ghassan Khoumassi

Excellent customer service! Requested a car last minute and when they couldn't find the category I wanted they offered me free upgrade! Will definitely come back again !

Darsh Patel

I have to wait a lot to get a car moreover I have to go to another place to get a car. The other location budget car rental receptionist tried to rip me off by charging me more. Finally, I came to know and I save my money. Please don't go there unless and until you have a promo code or discount, because you are paying the same amount to another place where you get good services. Don't go to this location 2746 Yonge St, Toronto, ON M4N 2J2.

Kim Gruia

TJ at the front desk was EXTREMELY helpful, professional, and polite. He called to make sure we were still in need of the rental (we were late in arriving to pick it up) and then had everything ready for a fast rental. The car is in great shape and he was able to switch our date to accommodate us, with a smile! We will definitely use Budget when we are in Canada next summer!

Adrian Ustienny

never even rented a car from, 1 star for the qoute. $700 qoute for rental to Calgary. Disgusting.

javid asayesh

fantastic

John Spann

Check-in was a nightmare, took too long and cost more than expected; the car got worse gas mileage than my 2009 Cobalt; there was some kind of film and streaks on the inside of the windshield that made it nearly impossible to see through at night and burned my eyes whenever I turned the air on, and the car handled horribly.

Annie E

Reasonable price. Nice car. No complaints at all.

Tammy Lim

Good car, good service and overall excellent

최영화

(Translated) Expensive and less insurance Service is unfriendly. The car was ok. But there's no reason to rent it here. 3 more companies (Original) 비싸고 보험도 적게된다. 서비스도 불친절하다. 차는 괜찮았음. 근데 여기서 빌릴 이유는 딱히 없을 듯. 다른업체가 3개나 더 있음

Diego Hernandes

Booked a car online , pre paid and when I arrived to pick up my car they said they didn’t have any of price range available and i would need to pay more. And if you don’t pay more they wont do anything you will need to call Budget to cancel the reservation.

Paul Beale

Rented a “LUXURY SUV”! A Ford Explorer. I know it’s expensive in the interior but for a 27hr rental at $425 it’s slightly ridiculous. Didn’t receive good customer service from the worker at the desk. Here’s the keys sign here, bye. Think I’ll hire a driver next time I’m there for work, probably be more cost effective.

Jayson Baker

Bad service !!! No cars !! What a joke !

Michaël Thiffeault

Realy the best place to rent a car and they have a great service

Travel CatScribe

Clean gassed up cars and great customer service

Terenaaa R

Don't even answer the phone

Mohammed Danish

Great cars and service with very little fuss. Rates are pretty decent compared to competitors and they give free upgrades in case of unavailability of selected vehicle class

Omar Alzoor

had really good service from them. The new manager is very helpful and I am a regular there now, good prices and service

khuzaima ahmad

Best customer service in town. Always friendly and look out for the needs of their customers!

Matt Knight

We booked in April for an August pick up and PRE-PAID for the rental in full. Upon arrival Avis did not hold our reservation or have a vehicle for us - despite 4 vehicles of our class sitting on the lot. We missed our accommodations due to them no honouring the agreement. Staff tried to help but will not cover what we lost and have only offered a free 2 day rental in the future (in US only with loads of conditions).

Mohit Lodhia

Great customer service. Associate on site ensured and did his best to not just accomodate our request but went well above and beyond to ensure me and my family was satisfied with the car. Car we got was brand new and just under 1500kms. I have rented with them in St Albert multiple times and every time they have a nice new and clean car for us. 100% recommended for your rental needs. Keep up the great work Budget St.Albert.

Stephen S.

Wonderful and helpful service. Even though it was extremely busy, staff was friendly and helpful. Will rent again there.

Graeme Hill

Use this location as a first choice regularly as I use veh rentals regularly through my work. The site always meets my varying rental needs. The guy I always deal with is great also. No complaints at all.

Tajinder Singh

Best service Easy and best way to rent a car

Darcy S

Good friendly customer service. Explained things well and validated my concerns well.

Justward 13

Friendly staff. Location is hard to get in and out of due to local traffic

David

Good service picked up Budget car rental from the airport and I was able to drop it off at this location without any trouble. Decent price for 4 days booking direct from Budget website. Good location but a bit tricky to get to the place by vehicle but easily accessible by bicycle if you are renting a bigger vehicle.

Dawud Isenor

I regularly rent from this location and have had no major problems. They have satisfactorily solved any issues that arise.

Behnam Khosravi

No rent for foreign drivers license holders.

k w (Kenzie)

very friendly staff. highly recommend

Sumit Chauhan

Simple& easy. Great experience

Dr. Fayçal Saffih

The manager, and his employees are very unprofessional and rude and they rip you off whenever they can!!! Be aware and never use this place to rent a car

Lucas McFadden

Would only allow truck reservations 3 weeks out or less. I want to secure the truck now. Will have to take my business elsewhere.

Joe Hamilton

Customer service was excellent. Counter Representative for Budget, she took care of my trip needs. I look forward to renting again from location on my next visit in area. A2B Entertainment/MTM Models/ Swagga Digital Magazine... Big Broom'???? A2B ???????? Blessings ????????????

Noble Son

Heads up that if you return the car early you won’t receive any money back. Wasn’t given a heads up before hand…buried in the fine print. Pretty disappointing.

P

Great staff and service at this location. Truck was in great condition and everything went smoothly with the rental. The only negative and the reason for the 4 rather than 5 stars is that I did not get a receipt. I was told to go to the World Wide Web site to get my receipt and was not able to get it despite several attempts. Customer should not need to struggle with technology to get a receipt for the rental.

Sohael Fotouhi

Got me an SUV when a rival rental car company said they couldn't. They also gave it to me for cheaper. Would recommend.

Chantele Fry

I would give less stars if there was an option - after renting a car for nearly two months to deal with a death in the family, I returned it only to have to argue my way out of them trying to overcharge me an entire week; spent over an hour there fighting for the correct amount and they wouldn't give me a final invoice to prove the amount I paid (which wasn't a small fee). For my trouble, I was discounted a pidly amount and then they charged more money (including the discount) to my card a week later, after telling me they would contact me before charging me for any additional fees (which they didn't see me owing). DO NOT RENT FROM HERE.

K Gerard

The service agency operator Hamza Ahmad went above and beyond, making me, as a customer feel valued and assuring that all of my needs were met. The whole team was a pleasure to deal with. This is a busy location, and because of the great service they process a lot of customers, so when phoning for information, be patient if your call isn't answered right away.

JAY KAY

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Marwan Al Sharif

Very professional people

Najib Mohammadi

Amazing staff, really take care of customer. The Yukon Xl is really one of best vehicle to take on the road. Definitely recommend. Most fair price in town. Thanks again guys

Patrick D

The staff at this location are great. We came for a rental with a revised time from what is said on the reservation so that created a bit of conflict. They didn't had vehicles at the time of pick up but they got us an upgrade for an SUV. Hamza did an amazing job and is pleasant to deal with!

François Bourgault

(Translated) Gorgeous (Original) Splendide

S. “Luckett” Luckett-Gatopoulos

Helpful staff. Friendly. Car was clean and reliable.

MANPREET SINGH

Worst location to deal with, already had a booking for rental at this location. Talked to a guy in the morning before booking uber to make sure everything is Ok, guess what they were closed when we arrived within 20mins of our phonecall. Tried calling them but no answers, waited outside for about an hour just in a hope that somebody might come back. Ruined our whole day. Will not recommend anybody to bring their business at this location. They don’t even deserve a single star????????.

Ligia P

“Budget Car Rental has fast and friendly service. We were happy to receive an upgrade for our rental reservation. The vehicle we received was a 2018 Ford Edge which was great on gas and very comfortable to drive. The staff were great and we would rent there again! Justice, the customer service rep at the counter was very helpful and courteous. Thanks!”

Marc Leckman

Well beyond customer expectations. Supper helpful, friendly and accommodating.

Jennifer Murphy

We were very impressed with the service we received at Budget Car Rentals. We had been confirmed with another rental agency with a reservation that did not get honoured. We ended up having to scramble to find another rental. Budget was sure to secure us a rental and was very friendly and accommodating. We were very impressed with their speed and organization. My next visit to Dartmouth I know I will be renting from them again! Also easy Airport drop off makes life so much easier! :)

Jamie Buchanan

They were able to fix a minor hiccup quickly and had my wive on her way. Thank you!

Fernando Trovao

Stay away from them. They are involved in credit card fraud against customers. I'm trying to receive my money back and will have to go to court agaisnt them.

It’s Me Suzy

Wonderfull staff and hassle-free. Car companies usually give me headaches, but I had a great experience at Budget St.Albert! 5/5

H “Henry” Leem

don't leave your wallet in the car. they will steal it! they stole my 200 dollar cash and 900 dollar valued wallet and dumped all of my cards and driver's licence at the ocean shore. this is how they treat the customers in stupid and disrespectful way

badreddine oumbiche

(Translated) Customer Service 0/10000 the Worst Car Rental Company (Original) Service à la clientèle 0/10000 la pire compagnie de location de véhicules

x Libyano

Great service from the staff!

Arsam Ali

Terrible service. Closed doors 15 min before suggested time.

Jay yourself

Awsome food....will be back...

Stanislav Danschikov

(Translated) Booked a car in advance, paid with a credit card. I flew in and ... the car was not given due to the fact that the credit card was prepaid, although there was money on it. And he offered to pay the security deposit in cash. In short, I had to travel by taxi and partly on foot. Now I will knock out the money paid back! (Original) Заранее зарезервировал авто, заплатил кредиткой. Прилетел и... машину не дали из за того что кредитная карта предоплатная, хотя и деньги на ней были. И предлагал заплатить страховой депозит наличными. Короче пришлось передвигаться на такси и частично пешком. Буду теперь выбивать уплаченные деньги назад!

Dianne Beaubien

Very polite! Was relatively quick to leave with a rental vehicle.

UTKU BALCI

the most courteous and helpful team

R Wolf

very informative with good service. quick & efficient..... the official choice when MoveALLofIT is traveling.

Maureen Perkins

Speedy service, vehicle OK, no one to take you to vehicle pick up so best to photograph car condition, fuel etc for future reference. Reasonable price.

Lauren Amelia Long

TERRIBLE EXPERIENCE - Moving Day - "Sorry WE DON"T HAVE YOUR VAN FOR YOU" It was the morning of my moving day and my Mum had rented a truck to drive from St. Catharines to Burlington, make a move across Burlington, and back to St. Catharines. I had to get out of my current living situation and had asked for the help of family friends, one of whom had to be back in Niagara for 3pm. My Mum had called about four times during the week prior to moving day to make sure the van would be available first thing that morning. At 8am on moving day, Budget Rental called to say "Sorry, the person who had your van hasn't returned it and we can't get a hold of them." WHAT?! I needed to move and had to do so within a few hours, and suddenly we don't have a moving van? Budget offered NO solutions, help, OR discount. We had to rent from UHaul and when we asked for a print out of the receipt from Budget to see if UHaul would do a price match, Budget refused to give us one. What an incredibly unprofessional and unreliable company. They were hardly apologetic and had no extra vehicles available. Do not rent from this company unless you're flexible with your moving plans and don't mind receiving no compensation when your plans get messed up.

Hanna Aberin

Great customer service, decent prices, clean cars!

Arnold A. Semadeni

Budget car rental in Ontario doesn’t care about their customers. The longest line I have ever experienced. And only one person at a counter, not even bother to speed up the process! What a waist of time and horrible customer services! The only good thing is a facility has a beautiful floor, you can stare at it for hours while you wait!

Flora Enno

(Translated) Service counter no man with drugged man ... pure customer services still a place to avoid not to spoil your day .... it was the first time and it will be the last ...... (Original) Service au comptoire nul avec homme drogué...services à la clientèle pure encore une place à éviter pour ne pas gâcher votre journée .... ça été la première fois et ça va être la dernière......

Isabelle Bernier

(Translated) We received a damaged vehicle and luckily we had pictures taken before leaving, because when we returned from the rental, he tried to accuse us of having damaged the vehicle. If you have to rent a car, go somewhere else! (Original) Nous avons reçu un véhicule endommagé et heureusement qu'on avait pris des photos avant de partir, car au retour de location, il a tenté de nous accuser d'avoir endommagé le véhicule. Si vous devez louer une auto, allez ailleurs!

Brad Greyeyes

Terrible customer service , they can't do anything because of corporate rules

Vladimir Valastiak

Fast friendly service

Joseph H (JMH Creations)

Reserved and paid for my rental online. It was quick and easy. The car I received was great and very clean! Will definitely rent from Budget again.

Ali Taghipour

Well. Let me start by saying. I can never get anyone to answer the phone at any of the places I rent from. So much for fast track. I still had to go.inside to get my vehicle. I rented a van and did not get a van.

D. Bernevek

Quick, professional service. Car was clean. Extra Star for the Prius. Good business should succeed.

Sekina Scheibler

Really great staff, affordable and great customer experience!

Merilee Morales

The person who manages the Budget downtown location is a really nice person and so easy to deal with. All my experiences with Budget have been easy. I also love their website and simplicity in booking a car online.

Adam Wright

Not the greatest customer service. My fault, I know, but I got on the plane with my keys. Their response was: since they cannot rent the car until they get the keys, then I would be charged. I understand their thought behind this, and would agree if their fleet was rented and they had to refuse vehicle rentals, as this would be lost revenue and I should be on the hook for lost revenue. My issue is their fleet was not rented, not having access to the car did not influence their profits. If they truly cared about customer service, or their reputation, they would have said no worries, unless all other similar class cars are rented, in which case, they would charge me. That would be a customer first approach, as opposed to a profit first, customer second approach. Luckily I knew someone on the flight going the other direction and was only charged for an extra day, which still does not make sense as the keys were returned within the initial 24 hour window, give or take 20 minutes. Anyways, they are not interested in their clients best interests, which is why I am only giving 1 star.

Kelly Stewart

The truck I rented was dirty and it needed new brakes. When I told them, they replied "ok the garage is right across the street. " We'll get them fixed. Never mind trying to makes things right for me. Not an offer of ANYTHING. So I guess from now on, it's U Haul I'll call.

Blair Kelsie

I have rented from here more than once. It's a small place with limited selection but the staff is super friendly and the prices are reasonable.

Dani Farah

Very very bad service and they are not reliable I tried to complain but, the supervisor was worst than the call center guy

stan beatty

Great FAST service, really great prices! Quick and easy, no hassle rental!! Will use them again everywhere i go! Friendly service, open late if you have a late flight!!!

Emily W

Can't reccomend this place enough! Omar went above and beyond to help me out to get a rental last minute on a Sunday and was very helpful and kind.

justine faramia

(Translated) SCAM! Internet reservation at $ 53, on site we are asked for $ 80 for no reason! And a month later, without warning us, we were charged $ 35 for gasoline when we had refueled as at the start (it was only half when we got the car). It has been over a month since I have been told that I will be reimbursed and .. still nothing! After contacting customer service I am told that no refund request has been made by the Hilton branch. INADMISSIBLE. (Original) ARNAQUE ! Réservation internet a 53$, sur place on nous en demande 80$ sans aucune raison ! Et un mois plus tard, sans nous prévenir, on nous prélève 35$ de frais d'essence alors que nous avions remis le plein comme au départ (celui-ci n'était qu'a la moitié lorsque nous avions récupéré la voiture). Cela fait plus d'un mois que l'on me dit que je vais être remboursée et.. toujours rien ! Après avoir contacté le service client on m'explique qu'aucune demande de remboursement n'a été effectué par la succursale Hilton.. INADMISSIBLE.

Tyler Lawrence

Easy rental and a good price overall. Quite satisfied with the service

Raghad al-Sayd

I was very happy with the kind of car that I got, which was a jeep. However, I left my office on a very stormy and snowy day at 8 pm and could do not find a scraper or brush to clean the snow. It was covered in snow and I had no choice but to start driving in unsafe conditions without brushing the snow away.

Avinash Ban

Worst experience here. Came as a tourist to Whitehorse and rented a car. They talked about everything about contract except mileage. Even in their email, they didn’t mention about mileage limit. I have been renting a car since last 10 years and first thing every car rental company talks about or takes sign on mileage. After dropping a car, they charged me 249 CAD for over limits of mileage. Felt cheated here. Not recommended. I called them but they didn’t resolve my issue and dropped email as well but no response yet.

C T

A bit more then National, but still quite cheap

Rick Shaw

Awesome vehicle, great service. Forget airport rentals Go here.......

Majid Nezakat

The sales associate was very helpful as we got a great deal with a free upgrade for the same price.

M K

Terrible customer service. I went there twice, and both times walked out without a rental vehicle. There is an extremely limited choice of vehicles, and they don't seem to have anything but "premium vehicles" (since when is Subaru premium) with *limited* km. The man working there was extremely condescending, pushy and patronizing. I left, both times, and went to Enterprise, 800m away, where I received stellar service.

Gerhard Jacobs

Car was ready on time Can't do returns on Sundays

Raven Sinclair

The staff at this site are always professional and efficient. The vehicle cleanliness has improved significantly since 2019. The car was excellent and clean. There was insufficient washer fluid but that didn't pose a huge problem. The …

Sheldon Macdonald (Shelcase)

Used this company a few times. Great service and clean cars

J I

A pretty positive experience renting a car from here. Staff were good and helpful. The only complaint I would say I had was that I asked for a compact car and got a larger vehicle than I wanted.

Todd Archer

Booked a truck on the website, I was sent a confirmation that the truck was available, showed up to pick up the truck, there were no trucks at the Regent location, and the guy working the desk wasn't able to look for availability of a truck at another location due to the way their network is setup. Called UDrive and got better service from them, no truck, but at least they tried to help me out.

Stephanie Ligorria

We’ve waited in line for over 30 mins and hardly moved. There is still 12 people in front of us. One of the girls at the desk doesn’t know what she’s doing , leaving one girl to handle everything. Then a guy comes and announces if we booked the same day they may not have enough cars for everyone. What a waste of my day. The whole experience has been a nightmare from booking being charged 2 nights and refused to help us when we only wanted one night. STAY AWAY FROM THIS COMPANY. Enterprise is always best, which is why they were booked up.

Shane McDonald (Modusoperandi)

Quick, friendly service. Easy return.

Jim Whitesell

I've rented from this location several times. Most of the time everything has gone well, but they have been out of the car type I reserved. I always make reservations days in advance, so it shouldn't be an issue to have the car type I need. I rent cars for road trips to keep the mileage off my own vehicle and always rent cars with good fuel economy so I do not want an upgrade to a gas guzzler.

Dave Skinner

I've never felt like I was taken advantage of so much in my entire life! $300 dollars charge to drive from Moncton to Charlottetown! I will never use this company or my staff ever again and wouldn't have if I had any other option!

F S.

I have rented from this location about 5-6 times within the last year. I previously rented from Hertz, however the friendliness of the representatives and attention to detail made me switch. The vehicle rented is always available or I've been given an upgrade. I have also been shuttled to and from this location which is very convenient. I'd like to personally recognize the manager Hamza for his excellent customer service, he even had the car warmed up for me when I arrived which really makes a difference in the Saskatoon winter. My only complaint is that the service location is quite outdated and could use a renovation for when you have to wait for service or a ride. Thanks!

Ξ Π

Nothing out of the ordinary, a very standard Budget Rental. The access from the highway has been removed recently, so plan your route accor.

Bryan Young

(Translated) zoom zoom (Original) zoom zoom

Timothy Troy

Terrible. No cars available for multiple people who had reservations.

Brandon Piereder

I called at 9:10 to reserve a car for around 12:30. I was looking for economy but they only had mid and full sized sedans remaining (last minute so no big deal) so reserved the mid. When I arrived, one attendant was dealing with another customer and was saying to them "because you reset the mileage, I have to calculate the distance traveled TO UNDO YOUR SCREW UP" (not quite an exact quote but something with the same rude, accusatory tone). Anyway, that attendant couldn't find my reservation so had someone else come over (the only other person working there from what I could tell). I recognized this man's voice from the morning when I called for the reservation. He couldn't find it but recognized my name and admitted to me that he forgot to put in the reservation because got distracted right after I called. Unfortunately, there were no more sedans available anymore so they gave me a minivan (for the price of the mid-sized sedan I had tried to reserve). When I returned to drop off the keys, I saw every other car's windows were down (it was a hot sunny day) so I figured it was intentional so left my car's windows down too. The first attendant from noon (the rude one) was now the only one there. I mentioned the windows, thinking I was doing him a favour, but he asked me to roll them up for her instead. So overall, not a great experience. Their prices are not great either.

Becky Eisenhuth

quick nice and good car great service at the desk real quick retuirn service next i will only use budget

Amanda (Mando)

DO NOT RENT HERE!!!!! IF I COULD I WOULD GIVE THEM 0 STARS. MANAGEMENT STILL HAVE NOT ANSWERED MY CALLS EVEN AFTER I HAVE SPOKE WITH CORPORATE HEAD OFFICE. PLEASE GO ELSEWHERE. LONG STORY SHORT I PAID IN ADVANCE ONLINE FOR 1 WEEK BUT ONLY HAD THE CAR FOR 3 DAYS WITH NO REFUND OR REPLACEMENT VEHICLE. SPOKE TO MANAGEMENT ONCE AND WAS TOLD HE WOULD LOOK INTO THE SITUATION, STILL NO CONTACT. I HAVE BEEN REACHING OUT TO THEM SINCE DECEMBER. DO NOT RENT HERE UNLESS YOU WANT TO BE RIPPED OFF.

Debra Austin

No help at all, locally, on the website, calling the "800" number (did not know the province or city I wanted to rent in), or from the location directly that I needed to rent from.

Manveer Brar

Not sanitized or even cleaned car Rented a SUV. As of a COVID-19 i was thinking it will be sanitized but was not even cleaned. We could easily see fine dust particles all around over the dashboard and interior.

Eric Kolb

AVOID! Be very careful with this Budget franchise! Upon an unfortunately late arrival early morning (~1:00AM) of Aug. 20/2018 due to Air Canada no one was at the airport rental depot. The Budget confirmation stated "Sun - Sat 9:00 AM - 1:30 AM". Tried calling the provided number several times earlier Sunday evening upon hearing of the delay but never got an answer. Monday morning finally managed to reach the assistant manager after several attempts to reach the manager only to find out that there was no record of my reservation and no cars available until the last week of August. Shameful business really,

Bar Holler

Good service good atmosphere. Friendly and professional.

Leon Li

The staff is friendly and considerate. But make sure u call them before picking up ur car.

Suhaib Awan

Best Customer Service. The most splendid Manager a business can have "Hamza". My first choice always.

Reinhard Fehling

Courteous, efficient and professional.

Maria Hyrak

When I called to check rates I was quoted a rate without being told what size of car it was for - I hadn't specified. When I questioned a policy that had been formerly in place I was told they would check with the manager and see if anything could be done and then they would get back to me. They took my phone number but never called back. I went in person to double check and was told they didn't check with the manager but just read the policy. They don't seem to care if they rent to you or not. My family and I used to give this organization all of our business. The service used to be excellent. Sadly since the move to the Tudor Glen location the service has been terrible. We will not be renting again from this location.

Ali

Fast and easy. Good service with reasonable price

Gary Shannon

Handy place to rent a vehicle in Vernon

Mike Warner

Unexpectedly needed the use of a second car for a few days. Budget had one ready for me very quickly and the rate was reasonable. The staff was courteous and quick. I asked for a small car and was fine with the car they offered, so I'm not sure about the selection.

Kimberly Eek

Booked with my points and got exactly what I was expecting. There was a mix up with the billing and theu rectified it quickly and efficiently. Amazing customer service!

Bruno Bastos

(Translated) excellent service (Original) Excelente atendimento

Phil Rodríguez

The processing at the counter was fast without too many questions and drop off was very easy. The car that I requested was the same I booked online. Price-wise very convenient.

Allan Suarez

Rented from this place before and never had an issue but this time the car was full of cigarette ashes all over and looked like it had not been cleaned.

Sue Aveyard

Helpful and knowledgeable. Discussed what was the best option for what we needed a rental for. Street parking if you need to leave your own vehicle. Key deposit if not open when you drop off the vehicle.

A2B Media

I've had plenty of other issues before with BUDGET / AVIS, however this trip the car was clean, the Fastbreak program actually worked without assistance or needed help from staff, the return was quick, friendly and painless and everything was as good as I would have expected.

David Coonradt

My experience renting a car from Budget was horrific. They put me in the wrong car then had me get out and get into a car that had just been returned to the lot. I was charged 3 times for the same reservation and the service was so slow, however, the lead at the front Luis was very very helpful in making things right and I appreciate people like him being there to turn these kinds of experiences around.

Matt Hernandez

Reserving rental with your outside online company priceline is so misleading not only myself but other customers infront of me experienced that same thing of cancellation fees. Not knowing they are a 3rd party it will take who knows how long for reimbursement so far I have been waiting for 5 days. This whole time I thought I was dealing with budget rental cars. Priceline sucks.

Kelsee Douglas

I was charged a fee I was not explained I would be charged. When I returned the vehicle they explained they would take the charge off and call me back. Not only did they not take the charge off they never even contacted me again and just charged my credit card.

Esther Jackson

At this airport they close well before the last flight comes in. I am sure it said it somewhere on the website but it is ridiculous that the place closed an hour plus before the last flight came in. Families were stranded.

Faye Fu

The best choice and location for renting a car in Winnipeg. Staff are professional and friendly, they have excellent services. They always with smiling faces. I rented cars very often during summer months two years ago, and had very good experience every time. And recommended to friends. I rented cars around/over 15 times, never had additional charge. The price is good. The staff are honest, be trustful. Highly recommend here.

Daniel Delorme

(Translated) Impeccable service with each visit. The cars are clean and always ready when I arrive at the store. (Original) Service impeccable à chaque visite. Les voitures sont propres et toujours prêtes quand j'arrive au magasin.

Dewald Dippenaar

Alma is so wonderful to deal with, she made the experience so pleasant. Highly recommend Budget Vernon.

Dawson Machinery Las Vegas

Worst car rental experience ever. Got there literally a few minutes late and was charged for an extra day. They NEVER pick up the phone call. They also scam you if you use the toll road. Was initially told that there was a 6$ fee for using the toll and they ended up charging us 70$ for using ONE toll road. Don't get fooled by the lower prices you'll get charged a ton at the end.

Marc Fouquet

(Translated) Thank you Mr Peter for your dedication in finding me a car at the last minute. Friendly, empathic and helpful. (Original) Merci Mr Peter pour votre dévouement pour m'avoir trouver une voiture à la dernière minute. Sympathique, empatique et serviable.

Jaty Tam

I've rented many cars and vans and this was the best experience I've had. I dealt with the Yorkdale and Glencairn locations and the staff at both locations were excellent and went above and beyond to help me. I rented an SUV to move a dresser, and the guys at the Yorkdale location were worried I wouldn't have enough space. Sure enough, they were right. I brought the car back and they helped me find a minivan at the Glencairn location and had the guys there put down the seats for me, remembering that I had mentioned I had a small child, so they left 1 seat up in the back for the carseat. Such great attention to detail and customer service. Super impressed - awesome staff at the Yorkdale location and the guys at the Glencairn location set up the minivan perfectly and were super nice.

Glen Alan

The Budget Yorkdale location 3320 Dufferin Street is amazing. I have found their staff incredibly helpful and courteous. The manager is very personable and the people working there always are helpful and polite. I would highly recommend this location. I often reserve my car online and am always pleased with the vehicle they provide me. when I come in person to pick it up. I would not hesitate in recommending them to family, friends and business associates. Well Done!

Isaac Adesola

The whole process from reservation to drop off was super easy and straight forward. Price was fair and picking up a car from an airport can result in an outrageous amount held for safety deposit. This is not the case for Budget at a Ontario Airport and that's why I will continue to rent from there.

Fakie Willy

Cheap and great service. 4 other rental places I called did not have any cars available and they were the big guys too like enterprise and stuff.

Lucho y Ariel

(Translated) Very good staff attention and good prices (Original) Muy buena atención del personal y buenos precios

Martha Padilla

The vehicle I got was good. There was a few minor issues. Like the passenger side back door didn't properly work. And had to be manually locked. And the ac in the back only worked randomly. But other than that was a good car at a great price

Jean-Sébastien Rouette

(Translated) very bad service, unheard of !! (Original) très mauvais service, du jamais vu!!

Dino Grifo

(Translated) Always a good service. (Original) Toujours un bon service.

Moon Light

Omar is very helpful. Awesome service nice car I enjoyed it. Way you go ????

Les Sampson

Fast service

I Gollinger

The only place I rent from now. Best prices and very clean cars. Also they seem to have more full size vehicles to rent then the other places. I just feel better in a full size then a compact car.

Mistr Stacey

Dartmouth Budget is amazing and I've been using then for 3 years and will continue

James Elliot

Very poor customer service. They have made it clear that making a few extra dollars on a rental is more important than keeping there customers happy. I will not be returning to this location, and may well decide to stay away from budget altogether.

Bédard Steve

(Translated) Very good service, experienced team (Original) Très bon service, comis d'expérience

kevin yee

Booked a car online had everything confirmed called the budget phone number about a certain charge. They fixed it and found out that the reservation was changed to TORONTO Pearson

Barbara Riordan

Kathleen at the Budget kiosk saved my business trip. I had reserved a car with the other rental company in the airport. When I arrived at their kiosk, no one was there. No one answered the phone at their office in Whitehorse and the message box was full. Kathleen was leaving for the day and saw me waiting at the other kiosk. She drove to the other company's office in Whitehorse to tell them someone was waiting at the airport to pick up a car but no one was at the office either. She drove back to the airport and re-opened the Budget Kiosk and rented me car. Above and Beyond service.

pamela kazekare

(Translated) More expensive than Uhaul but worked well for my move. (Original) Plus cher que Uhaul mais à bien fonctionné pour mon déménagement.

rajan mahtani

Very happy with the customer service received by Amol. Great value for money.

Bonnie Hartwick

Awesome service and pricing

Hojat Mahdavi

I had to replace my car because the brakes had problem and the car was very dirty. The second car they gave me was again dirty and I had to tell them about scratches that they hadn’t mentioned. And I had to fill the tyres because they were not ready for my travel. Service was fast but quality ????June2020

Jason Baines

Friendly staff, stinks inside

Randy Marchand

Terrible attitude and service

martinaz Joice

Good place to rent a car with somewhat good staff. Willl not drop or pick up on demand.

Lynn Koss

It was most horrific. Although my documents said no confirmation required our booking was canceled because we were 3 hours late. Budget blamed it on Expedia not giving our email or phone info. They would not credit my insurance fee. We went to another provider and they were excellent. After 20 minuted the Budget clerc came and offered us the same vehicle for $100 more per day. The clerks from two other rentals overheard and they commented that it was the 4th cancelation incident that day from Budget. They also said it was a common happening.

Sourav Gangopadhyay

They need to learn customer service ! Very reluctant ! I booked here from Budget for the first time. The guy attending me was talking to the lady beside while helping me out ! A big time no no from customer service perspective. He did not even come outside to show me the car. Just said it's outside. And guess what ! It was not ! It was still in their garage and after wasting my time someone came, took the keys and brought the car from.the garage ! Very disappointed ! Worst customer service ever Then I booked from Avis. It's the same location. Different people this time but same franchisee. OMG! Always check your receipt before leaving. My booking G was from 5 pm Friday to 5 pm Sunday. Just because I reached there at 4:35 they charged me for an extra day and also added the damage waiver for that day ! Good thing I checked the receipt just before I left the place and told them that I would rather wait 20 extra minutes but to pay 55 extra cad. They then changed the receipt and only gave me a new receipt after repeatedly asking for that ! My suggestion would be be prepared for a bad customer service if u go there and always verify ur receipt so that you don't get charged extra. Three stars for their cars ! They are good no doubt ! I just wish they attend the customers carefully next time onwards. I will be happy to give them five stars !

Andrew Curtis

Jas, Amy and the rest of the team are the best. They got me a moving truck with minimal notice at the end of the month! Great service and unbeatable price. Best rental company in the city. Thanks again guys!

Paléo Québec

They promised us a deal, than said the employee wasn't allowed to do that, so they wanted to charge us double. Terrible customer service.

Ravi Ramdeo

Quick and easy pickup. great vehicle, low mileage and comfortable for long drives. I forgot something in the car and was able to get it back one week after dropping it off. Their service is friendly and efficient.

Zachary Coey

Great friendly staff, clean vehicles.

Marianne Possberg

This place has some nice employees, but there are few employees to begin with, so I imagine they're all stressed. The hours are awkward. Closed at 4:30. It's also far away from downtown... though I suppose everyone is far away from downtown these days. Though this company was once great, I try to avoid it these days.

Michael Petry

Excellent Customer Service at this location. 10 out of 10!

Faheem Chaudhry

Excellent service and cars are in the good shape

Alex Gybels

Want to apologize.for.my.poor review. Hamza and budget didn't actually do anything wrong. It was.a.complete error on my side with billing. But that being said while I was a very unhappy customer for something that in the end was an error on my part. The whole.time they kept.calm and processional. Thanks budget and Hamza you did an excellent job and kept it as.professional as one could with me. 5 STARS . ASK FOR HAMZA !!

B3N-_-Qc

(Translated) Friendly service, I rent trucks 3 times to move in the last 5 years no problem or delay I plan to move this year and do business with eu again. (Original) Service sympathique, j'ai louer 3 fois des camions pour déménager dans les 5 dernières années aucun problème ni retard je compte déménager cet année et refaire affaire avec eu.

Raman Aujla

No care for safety of person.All they care is selling the insurance.I will never rent from them again and suggest no one does .

P H T

Awesome ???? service at this location

Tony Gatt

Great service and personable employees

Boston Boo

The speed in which the customer service was delivered, at such a high quality. The ease of renting the car, the price and cleanliness of it.

Clorie Renault

(Translated) Car booked the day before for the next day everything is ok (only name and surname requested). When we arrive at the reception, our credit card is supposedly not supported by the company (a master card remember that it is international, and that so far we have paid for everything with this card). No possibility of paying in cash either. No solution offered we found ourselves without a car on a Saturday morning. Not professional. I will never set foot there again. (Original) Voiture réservée la veille pour le lendemain tout est ok (seulement nom et prénom demandé). Arrivés à l’acceuil, notre carte bleue n’est soit disant pas prise en charge par la compagnie (une master card rappelons qu’elle est internationale, et que jusqu’a Présent nous payons tout avec cette carte). Pas possibilité de payer en liquide non plus. Aucune solution proposée nous nous sommes retrouvés sans voiture un samedi matin. Pas professionnel. Je ne remettrai jamais un pied là-bas.

Danny's Rants

When I picked up my vehicle, I was greeted with a smile. My original reservation for a full size vehicle wasn't available the customer service rep upgraded my vehicle to a small SUV at no charge which was nice of her to do. Once I walked over to my vehicle the front license plate was crushed in, and there was the smell of smoke in the car. Unfortunately, my time didn't allow for me to go back in side to discuss another vehicle so I left with the Kia. I traveled to Utah an unexpectant winter storm happened with rain and snow falling. The windshield wipers were no good, I had to really focus to get through the storm. The windshield wipers made the window look as if someone had poured oil on the window because is was blurry the while they were on. Nonetheless, I called the 800 number to inquire about my options to turn in the vehicle three hours late or just to rent the car an extra day. I spoke with Mohammad who informed me that I would have to pay and extra 123.00 for the additional day which is more than my daily rental of 71.99 when I told him it was due to weather and if there is something they could do he said no. I asked to speak to a supervisor and he placed me on hold for 10 to 15 minutes and didn't return to check in on me. I hung up called back spoke to someone else, who got me a supervisor right away. The supervisor informed me that this was just an estimated price and that I should be charged the 71.99 of the original full size vehicle price. When I took the car back and tried to explain what happened, the front desk clerk over talked me and simply didn't want to hear anything I had to say. So I believe you get more bees with honey than salt. The overall customer service was BLAH and Shameful with the exception of the rep who checked me in when I went to pick up the vehicle. Personally, just make sure you speak up immediately when there's something that's not to your liking. I normally deal with Enterprise and Hertz and I will continue to do so moving forward.

YukonSix

(Translated) Zoom zoom (Original) Zoom zoom

Brigitte Dostie

(Translated) Very satisfied with the service from Peter and his colleagues. Very courteous and friendly staff. (Original) Très satisfaite du service de Peter et ses collègues. Personnel très courtois et amical.

Kamlesh Chaudhari

It was great experience. Awesome Car.

Marcus Vinícius de Ávila Couto

Good attendants and good cars for a reasonable price.

Renegade Zed

(Translated) no answer. called 5 times within 30 minutes. it is 4:30 pm .. supposed to be open until 7pm (Original) pas de réponse. appelé 5 fois dans l'espace de 30 minutes. il est 4:30pm.. supposé être ouvert jusqu'à 7pm

Stéphane Ouell

(Translated) Excellent service on the phone....to be continued. (Original) Excellent service au téléphone....à suivre.

Erdogan Celik

We rented a Kia, mid size. It was great on gas. Very nice car. Fast and friendly service when we picked up to when we dropped off at the airport. Very pleased with Budget Rental.

jangbir singh

Got a very good deal on dodge van when i booked through costco

Don Windrem

Very good car, very accommodating staff. The car was in good condition and the price was reasonable. I would recommend.

mario diaz

Bills are not clear in this rental

Sandy Higgins

These people are horrible. Do not rent there!!! I was there this past weekend and was most definitely discriminated against. My reservation was pre booked several days in advance. When I showed up to their Ontario airport location for avis budget group I was expecting to check out my rental like I have done many times with other companies. When I presented my ID and credit card I was told that I needed another form of picture ID in order to rent from them. This has never been requested of me in my life when renting a car or any other situation. I presented a valid drivers license and a valid credit card. All my information correct. Of course I didn't have another picture ID because normal people don't walk around with 2 picture IDs. When I ask why this was being requested they said that the computer randomly requests 3rd IDs. It made no sense at all. When I asked to speak to a manager it took them 20 min to come. While I was waiting I was also observing all of the other transactions after mine. None of which were asked for a second picture ID. When the manager finally arrived he (Eric Sosa-Ramirez) was very rude and short and refused to answer my simple question of why am I being asked to provide a second picture ID. All he kept doing was repeating the same answer of the computer is requiring it. When asked why no one else is required by the "computer" to provide a second picture ID he just parroted the same response. He refused to give me the phone number of his supervisor but instead gave me a scribbled email address that was not legible. I was not satisfied with his answer and my treatment by this HORRIBLE company. He also threatened to call security when there was no threat at all to him except his own cowardliness. In the midst of me questioning him he stated that he was declining service to me. With all of that, these low down scoundrels charged my card $50 for a non-cancel fee of my reservation! I will definitely be getting that back and than some!

Gary Lidstone

Windsor airport is a good place to rent cars.

Greg Parker

Car wasn't the cleanest thing I've rented before, had to confirm toll package after confusion at checkout.

Max André

(Translated) Wow !! What a customer service !!!! And when I talk about service I am referring to my friends: MEHDI, KATZ and ANDREW !!!! Keep up the good work! (Original) Wow!! Quel service à la clientèle !!!! Et quand je parle de service je fais référence à mes amis: MEHDI, KATZ et ANDREW !!!! Continuez votre bon travail !

Nick Wilson

Open Sundays unlike some unnamed green places

James Stellar

Friendly customer service, reasonable prices, but limited car selection.

Marilyn Hunter

Horrible! Beware gas tank not full when I received the car. Booked a car 3 weeks in advance was to receive compact car similar to Ford Focus. What i received was a huge beast of a Jeep. Injured my back trying to get into the vehicle. On 3 occasion called to see if they had something smaller. To no avail. Why could they not have a car like they said I would receive? Never again enterprise just down the road is far superior. If I could give a 0 star I would.

Haldie Wicke

Excellent experience, came in request rental with short notice they were able to accommodate,. Clean, & well maintained vehicle. With convenient pick up & drop off locations. Would highly recommend.

Galvin Li

A little dispointed. I should have read the comments here. It was ok to pick up the car. After returning the car (early in the morning and I was the only client), the employee told me that he can not drive me home (5min from the store) because it was only him who was working, he has to close the store if he drive me home. It does not metter, I called my wife to pick me up. But I was told that I can not wait in the store because he need to close it. Then I wait outside more than 10mins, luckly the weather was not so bad, only -6 degree. Before arriving of my wife, I saw there were 2 employees working there. What a Poor sense of client service!

Crystal Smalldon

Good experience.

Rodrigo Thome

One month before my parents arrive from another country, I booked through Budget's website a GMC Terrain 7 seater. One day before the pickup day I received an email confirming my rental and the chosen vehicle. On the arrival day, I went to Budget’s location to get the vehicle and I discovered that they didn’t have a GMC Terrain 7 seater, just a 5 seater. I asked why I was not informed about it one month before and the employee, with no empathy at all, just said that was not his responsibility because it was an issue with Budget’s website. I asked for another 7 seats’ car, but the employee said that there was none. When I asked if there was something that he could do it for me (as they already screwed my rental), he said “what you want me to do? I cannot build a car for you now. Go to another shop!” So… after this wonderful customer service received I took his advice and went to Enterprise car rental, where the employee was super friendly and got me the car I needed. If I could give -10 stars to Budget and their employee I would. Budget never more!!! Be careful with this company.

cardiffgiant02

I absolutely HAD TO write a review here after the experience me and my family just had. It was December 23rd and my brother, while vacationing in Whitehorse, had been in a serious, life-threatening accident. My family all lives in Ontario so my Dad trekked across the country to be by my brothers bedside at the hospital. We were trying to find a car for my Dad to rent but they were all sold out everywhere until after the holidays. I phoned this budget and spoke to Mike, the manager (or he might be the owner? I'm not sure). Anyway, Mike bent over backwards for us and managed to track down a car by the next day, which was of course Christmas Eve. The shop was closing in 20 minutes when he had called me and there was no way my Dad would have made it down there in time by cab from the hospital so once again Mike came to the rescue and sent someone to go pick my Dad up from the hospital. He could have literally charged us anything and we would've had no choice but to pay it, but he gave us a great deal (I thought anyway, in my previous experience renting cars it was a lot cheaper than I would have guessed it would be, especially during the holidays and high demand). Every time we spoke on the phone he would ask how my brother was doing as well (spoiler alert: everyone survived and are recovering well now!) and Mike came through for us again when my brother's hospital stay got extended and we needed the car for a few extra days. I am just in awe of the hospitality that Mike showed us during such a trying time for our family and would 10/10 recommend this location. Thank you for everything Mike!

John Armstrong

They were very helpful

Ronnessa Challenor

Easy in and out. Very nice staff at check in and with Ms. Joy when vehicle was returned.

Rick Haley

Great value and quick service

Samantha Fellin

I always have a good experience here, friendly staff and a good selection of cars.

Jw yossi x

Very good

Jennifer Cappiello

Had to rent a car since mine was getting fixed. Super nice and very helpful staff! I had no issues. I highly recommend going to them.

Greg Turriff

Had a car available on a Saturday.

Kari Olfert

Great experience! I booked online through a 3rd party company, I thought I had landed a pretty good deal. I get to this location and the Budget rep. tells me to cancel my online reservation because he can give me a better price AND he throws in a vehicle upgrade. Love this location, will be coming back when I need a rental. ❤✊????

Cheema Canada

Nice service . They are is Inside of comox airport .

Libenet Dieujuste

Good

G. M. Baker

Easy access... good location

Zaara Kidwai

Disappointed by their service. I paid for an all wheel drive compact SUV and they gave me a FWD sedan to drive in the snow!!! On complaining they said they "upgraded me free of cost" which is ridiculous because I paid for a vehicle with 600 km and they gave me 200 km. How is that an upgrade??? I was so mad and they keep saying the same thing over and over like they are deranged. I couldn't do everything I planned because the car won't go to the places with high snow. It was extremely disappointing and not worth paying less if they are not going to stick to their words. They keep saying they can't guarantee the make model but that's not the point!!! At least give me a compact SUV like promised I am not even asking for guarantee of make model. It's so stupid. My booking says compact SUV all wheel drive or SIMILAR. How is FORD FUSION FWD similar to that? AND they upgraded someone in front of me to SUV!! While I was downgraded and I paid for it!!! I highly advise against booking with them.

Anna D. W.

Not sure why other customers aren’t happy, we had a great experience. We booked online couple days prior a car for one day, came to the office, got the car, had a blast visiting three parks around Quebec City and return the car. No complains at all. Just keep in mind the Budget and Avis are the same company, and their office is located in the lobby of Hilton hotel, little bit hidden but bellhop will explain you how to get there.

Abby

I had an average experience with this place, the two times I rented out of there in Dec 2018 and Jan 2019. The guy at the desk was just ok, not flexible in giving me a good solution. It was more like take it of forget it. In Dec 2018 I wanted to go to the US and I booked for a full size car (Impala). He told me that they have no cars and I could take the 10 seater bus, just for my wife and I. The manager was nice enough to interfere and give me a nicer SUV.

Pierre Goulet

(Translated) I was extremely disappointed with the service and the strategies deployed to get more and more money from me. My level of trust in this landlord has dropped to zero. I will never do business with this company again. (Original) J'ai été extrêmement déçu par le service et les stratégies déployées pour me soutirer toujours plus d'argent. Mon niveau de confiance envers ce locateur est tombé à zéro. Plus jamais, je ne ferai affaire avec cette entreprise.

Rosmery Cooper

We needed a rental car to go to Ottawa: 8 July 2015: My husband talked to Hira at avis budget group St Catharines, On 436 Saint Paul St. she gave him a price for 3 days rental no credit card or payment was required we only needed to do that on July 24 the day we needed the car. We went to pick the car up and a different person is behind the computer he did not say his name but in a business card I took there is a name (Maj Siddiqi – Agency Operator) the person there asked my husband name an appeared that he was looking at the computer as if my husband name was not there, “sir your name is not here, so we don’t have a vehicle for you” – “what do you mean we have no vehicle I reply, I’m going for a job interview and I cannot miss it” - “I don’t know It is not my fault, I was not here and I do not know anything about it” he replied. We were so disgusted by this situation that finally he call Burlington and ask the guy there (Avis Canada 1400 Plains Rd E) if he had a vehicle for us. He added that this was like a Big favour since I was going for a “job interview” “I felt so lucky for such a big favour,” driving to Burlington and paid a lot more for the last minute rental !great! Personally we think that was a trick they play to new customers that are not use to rent cars, I pretty much could be in his computer and he did not wanted to show us the computer screen, he likely rented the car to person before us or Good knows what they did there.

Mish R (beebalm)

I had a very good experience with this Budget location. I booked online and paid the same amount as my booking (no added surprise costs later). For my economy car, I was given a brand new VW Golf (only 900kms on it when I borrowed it). The staff brought it to the front door of the office with the heat on and seats warmed (this was during the February cold snap of 2015). The staff was friendly and efficient on both pick-up and drop off. Convenient location near Yorkdale Mall.

William Jones

When i originally booked the rental it was supposed to a full size car, but when we arrived they gave us a Nissan Pathfinder which actually worked out better since we were there for a family funeral and we able to take extra people in one vehicle. The check in process was great since we became Fastbreak customers and the return was a breeze. We will only use Budget from this point forward.

Mhari Lamarque

Good folks

Matt McLay

excellent service, helped with all my questions, picked me up and dropped me off from my home, good vehicle and friendly staff

Matt Inglot

Made a reservation, showed up at the pickup time, they were closed. Claims to be open until 2pm, definitely aren't.

Arjun Damodar

First of all, I am giving 1 start because there is no 0 star This place has the worst customer service ever. I called them to get some clarifications but the lady at the other end was so rude that I just cancelled my reservation and booked from Enterprise. No AWD, no cars with winter tires. Why are they even keeping these stores open? And can't you at least be polite to people who are calling? I usually book through Budget because the cars are clean but never again coming to this place. Why should I spend all this money just to be insulted by these people?

Jatin Parmar

Superb service and best customer service representative. I appreciate the service provided by Budget.

Scott Tucker

Great service!

Mario Villano

Cheapest rent a car in Belleville

mustafa Ibrahim

Good staff always helpful always excellent service.

Tiago De Castro

Great price, awful customer service. They gave me a Chevy Spark saying it was comparable to a Hyundai Elantra. When I said i wasn’t made aware of this on Budget website, she said sorry but they are a franchise and had nothing to do with the Budget website. I thought a franchise was supposed to be in overseen by its franchisee… never renting anything from Budget again!

ouail elfssayli

Idk this place

Gloria S

I prepaid for a full sized vehicle for a week in Palm Springs. Our flight was delayed. I tried to call from about 7pm PST when we found out about the delay to 10pm PST when we finally departed and no answer. I finally got ahold of someone at the help center at 1230am they told me the Ontario car rental was long closed and we would have to go in the morning but that we had 24 hours to get our car without our reservation being canceled. Because our Air BnB was out in Palm Springs we paid for a hotel near the Ontario airport so we could pick up the car in the morning. Once I arrived at the car rental site I was told that my reservation was canceled and they would have to rebook it and I might have to pay any additional charges. Fortunately the amount was less probably because it was a day less but I couldn't get reimbursed the difference. The agent offered to put it toward coverage since I couldn't put it toward gas like I wanted. I said fine. Then what really irritated me was I was given a Ford Ecosport which has to have been the crappiest car on the lot. It barely fit our luggage and only after I piled items on my kids in the cramped back seat. A very disappointing customer experience that has convinced me not to prepay again.

Jennie Anderson

Great people, went above and beyond when we ran into an issue with our vehicle.

Shawna O'Flaherty

Walked in on Canada Day without a reservation since my reservation down the street at Thrifty got bungled badly. Staff behind the counter was smiling and friendly, able to help. Gave me a free upgrade to a larger car. Didn't charge extra for a second driver. Was the most delightful person ever. Thanks for saving the day!

Shola Falemi

The staff was excellent

Mila Jalac

Just wanted to say,*ROB** is my contact for the last4-5yrs,and he does excellent service,except the fellow who did wash vehicle forget to check if windshiel washer is full,i have to fill it this time.Last summer/my tire was showing low as i drove SE most of MB.I think they should do Check up first before handing vehicle to the next Client.Thank everything good otherwise.

Cynthia Valencia

We had ZERO drama with budget. They were very courteous a kind. We travel a lot lately and we have had some problems in the past with booking/reservations it's a good feeling to have things to to finally go smoothly. ????????????

Brenda Bostelman

The line to check in and get the car was really long and slow, however the lady helping us was very friendly and pleasant. Once we located the car, we were very disappointed with cleanliness of the car both inside and outside. We found someone on the lot who was able to run the car through the wash but the inside was not clean. Based on the cleanliness of the car alone I would have only given it 1 star.

Melanie D

Upon my arrival the car was wet and floor mats were missing Once I got home I had to dried the mirrors, side mirrors and front windows for better visibility, with residue of dry water it's hard for me to see, I was surprised the car was giving to me like that. I honestly believed Budget car rental was more customer satisfaction. The app it's great thou, the staff in the check in desk very patience and friendly.

MC AK

Very bad service, I called more than 5 times and no one picked up, then a guy named Hamza picked up and said they he will call in five minutes and he never did. I hope to see improvements with their customer service and respect for the customers

Jillian Derksen

Brutal. Don't rent from here! We filled up on Fraser and 25th, drove straight to 8th Ave and they're charging us for gas. These people aren't friendly and they'll do anything to Nickle and dime you. Go ANYWHERE else. Bad service.

geerthanan naganathy

Best place to rent a car in st.catharines. Amazing customer service. Rubina is the best, go to her she will make sure everything is taken care of. I am a usual customer there because of Rubina never failed me. Thanks Rubina