Reviews of Myers Automotive Group (Rent Cars)

Tami S

Nice people all the way around, very informative crew, only issue... the updates were not as often as could be, however they're working on the problem so they could be busy... but waiting 13 hours for a response, not so cool! Which is why I give it a 4/5!

trooper32556p

Had a small piece of metal in my tire. They repaired it right away, no charge. I do have a warranty so that's why it didn't cost anything.

Fred Litwack

An excellent large GM car dealer in a great location that has been successful for decades and has other locations with different brands of automotive products.

Brad Hall

Great service. Friendly staff. Cafeteria available while you wait.

Ambrose Thompson

I had a service appointment for an oil change. When I arrived an older and rude staff member told me it would be 2-3 hours because a lot of people were ahead of me despite a set appointment time. When I asked about the promised ride he said told they weren't doing that.

Lu Law

Most trustworthy dealership, in sales and service. I have had an enjoyable experience buying and selling my automobiles over the years. I remember when Myers motors was located on Elgin and Catherine now Ottawa City Police station.

Glen

Been dealing with Myers Baseline since 2011 and we've had our bumps in the road but they know how to treat a customer. They have won me over as a life-long customer. Greg from the Service department is one amazing guy, with such attention to detail. Joe in sales is such a personable and down-to-earth guy who is approachable and very honest. I've purchased two new vehicles from him since 2011 and will continue to.

Stewart Spiers

A bit overpriced and they take a while to call back when car is ready. Staff is generally helpful but there are cheaper and more convenient options.

Paul Richter

The staff member I dealt with was friendly, knowledgable and it looked like he really enjoys his job. The service I received was great. I liked the fact that there's an indoor, drive-through concept reception. I'll recommend this location.

Greg Simmonds

Great dealership, has never let me down. Honest, professional and great service from their staff.

Mark Kluepfel

Friendly staff, good service. You can get a breakfast there in the morning.

Erik

Had to wait an hour or so for an oil change, BUT they have free coffee,hot chocolate,water,tea while you wait in these wicked comfy chairs and as long as you're polite to the service desk. The service is fast and top notch.

Cody Hannah

Only deal with David Hannah. He won't take advantage of you, he will only treat u like family! He is so humble and understanding of ur needs when it comes to buying a vehicle. This is why he's remained the top salesman for close to 15yrs. Honesty, compassion, loyalty, hard work and never breaking his word are just some of the things you can expect when dealing with David Hannah!! So head down to Myers Hyundai in Bell's Corners, I promise you won't be disappointed. P.S. , stop by around noon and enjoy one of David's tea time get together ???? you will have a time!

Brent Mondoux

No pressure salespeople, good and quick service, so far I've had honest service which is a rare trait in the automotive repair sector, happy thus far!

Beverley Saindon

They try their best to give you what you need. Friendly staff, make you feel like you've known them forever. Helpful and good clean store displays!

Souheil keny

Best service to get in ottawa, honest team, good service advisers, best warranty on work and parts. You get shuttle service any time. Easy to book online.

Nikky Adewunmi-Scott

The sales staffs and managers were very helpful and supportive while in to show my customer Chevy Equinox .

Jonathan Henwood

Amazing service from these guys even with what's going on there doing a top notch job

Micheal The Designer's Wflowers

I brought in to have a Cadillac I was planning to buy and wanted to make sure my air bag light wasn't an issue. I received fast free service and such great advice on my car purchase. I wish I could remember the gentleman at the service counter. If someone knows who I'm talking about tell him I thank him on my review. I will be back in.

يحيا المفعلاني

I have great experiences with this company but my friend pay an amount of money for a car but afterwards he decided to cancel the car and they didn’t give him the money back. I hope that he gets his money back

Taras Kupchak

Excellent! I had unexpected trip to Ottawa and my car had only 3% of oil life left. I have never been in this place before and came with no appointment. Chris May understood my situation and took my car for service right away. He was very professional. My car was ready at the the time when I finished my breakfast upstairs in nice cafe. Great experience. Thank you.

Meg Hood

They seem to less shady then many car dealerships I've been to. Good customer care, they really try to make you comfortable there.

Suzanne Larocque

Went in for my key remote to have a battery changed. Very curious staff. They even check the remote to make sure it worked. Thanks to them I was in n out in no time.

Cheryl Thomas

Always friendly and good customer service. Never had an issue with car servicing

Martha Gentry

Had car repaired. Shuttle provided. Friendly driver and good service on car.

domingo Sanchez

They coulndt make the car I already bought pass the safety check, and after 3 weeks they told me it would be impossible because of quebec rules... that I have no problem with ! Its the fact that it took 4 more weeks to get my 5000 deposit back!

Ken Mellon

Their online booking needs some work, but the service is good (if a bit slow).

Owen P

-Very nice people -Clean place -Provides free donuts and coffee in the morning …

Lise Ge

Had the spring servicing and tire swap as well as some other work. It took 5 hours. It was expensive. The staff at the service department talk as though the waiting customers can't hear them. If only they could hear themselves.

Tayler Campbell

Thanks to Chris Miller and his detail team for detailing my Jeep. Looks fantastic and they even did the engine. Highly recommend

Brian Clennett

Reliable spot to get your car serviced. No appointment needed on Saturday but come early as it's first come first serve.

alastair francis

The staff are amazing and are really helpful. I love that they don't push unessential stuff, but just recommend the best time in the future. Prices are average and fair overall. The location is great and convenient for easy access. They also offer new, used vehicles and repair services. They also have electric vehicle charging station.

Rod Jenkins (Zipperscar)

I absolutely love this place. We've been taking our cars here for years. Friendly, courteous staff. Reasonable pricing. They even have a little restaurant if you get hungry while you wait. …

Johnothan Paulino

When I entered and Left the Dealership they treated me with the utmost respect. When I asked questions they would always answer and explain.

Mark McAlear

Whenever I've taken my car there for servicing I've always had prompt and excellent service

YuFeng

Got a vehicle safety inspection certificate for Uber and got it at a nice discount. ($75 after tax). Came with a free car wash too which is nice. You need to request it though. Keep in mind they don't use those soft sponges rather they use britsol brushes so some people might not want that touching their car. They provide shuttle services and gave me a ride to and from my workplace free of charge. Overall very good pricing and service.

julia hamilton

I’m COMPLETELY DISAPPOINTED WITH THIS COMPANY AGAIN FIRST OFF I BOUGHT A CAR FROM THEM AND THE REALLY GAVE IS THE RUN AROUND NFE IGNORING US TO TAKING OVER THREE MONTHS TO DELIVER THE CAR NOW WE CAME TO AN AGREEMENT AND WE …

Miguel Lara

Great service. They work really hard to get you the best.

Adrian Peter Galicinski

Not bad place for breakfast! Staff does more taking in shop than work! Watched from above for over an hour,!

Morgan

We booked an oil change at the baseline location for December 23, how much could it be right? When my husband got there, the attendant said a bunch of other stuff needs to be done. It being 2 days before Christmas we said that we would …

Derik Zacharias

We went to buy an awd suv here and won't again. There was an acadia in the show room for sale we wanted and after looking at it it seemed like a nice machine we were told it had awd which is what we needed and after buying it well there was no awd so we got stuck paying 60 grand for a front wheel drive suv which is garbage in the snow. I will never believe another salesman here after being lied to they knew this was the only reason for us buying an suv because we needed awd but they still sold it to us knowing it was a fwd. Also when i got an appointment to change my oil i had to wait over 3 hours lol with an appointment. All i can say is never again i do not recommended.

Vas Amelin

Awesome service. Not pushy at all. Answered all my question. I got a fantastic car there. Serge was excellent.

Terry Byron

I just recieved a pdf of my service invoice from yesterday first time,good ldea. My battery was at 33% and had to be replaced,they were able to do it while I waited, took about 45 minutes.

Joan Megill

A service appointment was made to repair my vehicle from the damage done by Myers while replacing the back windshield of my 36 month old car. Upon arriving at the Myers Barrhaven dealership, the assistant service manager, Mike Warren, …

Marc Scrivener

Bought my truck at Myers in 2015 and the sales team and service department are great. Jason and his service team look after all my service needs and I am very pleased. I highly recommend Myers to anyone. I included pictures from when I bought the truck to the customizing I did to it. Whenever I needed help or advice Myers was always willing to help me so customizing it was really easy.

Christie Saikaly

The guys in service are awesome, always super friendly and fair. I have no reason to bring my car anywhere else. Even the sales team is great. They've helped me with issues even after the purchase... Years after! And the lady who works the canteen upstairs is actually the best. Today while I was waiting for my car, I went up to get food and she just closed..... But because I wanted fries she took my order anyway AND I was short, so she covered it (I lost my debit and was short on cash). I don't know what else I can say to get the point across... Thanks Jason! And Peter! And everyone else :)

Mike Montone

Always treated with care and professionalism. No hesitation to refer this business

Monsieur Whiggles

I will never purchase a vehicle from Myers again. Want to know why? Read my other review for Myers Hyundai Kanata. BTW: Purchased a new Honda at Kanata Honda and my first question was does Myers own this dealership. Their response was no. They got a sale. Your service people need to stop treating people like idiots.

Lexx White

Always fast, friendly knowledgeable service. They really do go the extra mile. It's nice to be able to drive right into the service reception area, the advisors are always friendly and happy to suggest options to save money as well.

Bona Savone

I've been buying my vehicles there for years! Always great service from Keith Michaud and his team. Always a great selection. Wouldn't go anywhere else!!!

Denis Schaefer

Great service from start to finish. We were travelling through and they took great care of us. The shuttle service is very good.

Bella Mazzotta

Had the absolute worst experience at this Myers location. I had purchased a car in April 2021 and was told there were Winter Tires on rims at their storage facility in Barrhaven and to give them a 48hr notice when the time came to ship them …

Ehab Shihab

They promise you the moon before purchasing a car and leave you hanging right after.

Dan Bray

The sales process was good up until payment was done, after that when I had questions and concerns I was ignored, after many phone calls, texts and email, no one even tried to help. I'm very disappointed in this dealership.

Elliot

Came in for a routine oil change recently and was shocked when I got my invoice. $90 for oil and filter is criminal, especially after waiting around for over an hour for it. The service associate was clueless when I asked him why the same …

Jayne Huntley

We bought a used car at Barrhaven Toyota. We were frustrated that we had to have a conditional sale before we could have the car checked out independently, however they did replace the battery once we came back with the results of our check. We had a couple of outstanding questions after we picked up the car and had to chase down answers. We remain dissatisfied with the operation of the navigation/apps console. Most frustrating however was the fact that within a week we were contacted by Sirius XM about our free trial. It took the dealership almost three weeks and some prompting to find out that they automatically send all personal contact info to Sirius when a used car is sold that has had Sirius before. (Sirius told me within 24 hours that my info had come from the dealership). No consent was given on my part for my information to be shared. Sirius has my name, address, email, phone number, make and model of car and radio ID #. Once I was told how this had happened I contacted Myers Automotive to ask why data was shared without consent. Have written twice. No-one has responded. I see no commitment to responding to customer concerns.

Gord Davidson

Best place in Ontario to buy a car or truck. Great service department. Very clean, best sales staff.

Gavin Muncy

Great service from Steve in the garage and the guy in the cafeteria. Really nice facility. Clean bathrooms lol.

Kudiwa Blankson

Great experience from beginning to end coming from a first time car buyer. You’re welcomed by a polite and friendly staff who are willing to answer any questions you have. I had the pleasure of working with Mike Mitchell at the dealership …

Cathy Adair

Always a great selection of fruits, vegetables, and meats. It can be a bit pricey but you get what you pay for! There is bargains to be had..just look for them!

John Woods

I have purchased 118 vehicles from Nathan Knelsen over the past 22 years at Myers on Baseline. Every transaction was a wonderful experience that I repeated over and over. I highly recommend Nathan for your next vehicle purchase.

Kathy Farmer

We purchased a Escalade at Myers and we really enjoyed the service! The whole sales team had a very laid back comfortable environment, they didn't waste our time with unwanted negotiations!

Nicole Desautels

Great experience buying my first car! Al was very helpful with any question I had and made the process very smooth. I was told that only the hood and fenders would be worked on (buffing scratches) but they ended up doing it all! Was very pleased, and LOVE my new Subaru! Thank you

Tyler Durden

Great place to get work done, but buy the parts online (OEM GM parts are insanely overpriced, especially in Canada). I won't touch new cars these days so this review has nothing to do with that. $50+ for a pickup is crazy, you're all crazy.

John McKenzie

I like the Service department. I have taken my last 2 vehicles there for service, and have always been treated fairly. A bit pricey, but you get what you pay for. I drop it off in the morning around 6:30 AM and they shuttle me to work and pick me up after. Twice they have not been able to pick me up in a timely manner, and paid for a taxi to bring me back to the Dealership.

Marcin Jakobik

If you wish to have your time wasted come on down to Myers! We will dangle fresh deals on nice trucks... that were sold a few days earlier! Either customer service means nothing to us, or we are horrifically disorganized! Buy a rusted car on kijiji or pick up cycling before you think about coming here. Myers on Merivale/ Baseline: we strive to kick you when COVID has you down!

Delores Newell

David Hannah, our sales rep at Myers Automotive Group Bells Corners, was a most helpful sales person and I would recommend anyone interested in purchasing a Hyundai vehicle to contact him so he can share his expertise with you.

Stan mallish

They were very understanding and look into what I was saying and agreed and did what was needed. I find they do everything to make sure your satisfied.

marc couture

If I could give 0 star i would, terrible experience i play golf quite ofthen with friends never delt with a Marshall with such a negative attitude. You couldn't paye me to come play here. You've lost my business and my friends business.

Julie Callahan

Dennis Callahan was a wonderful salesmen. Very professional, thorough and patient. We loved him and were very happy with him!

Jordan Bell

I just picked up a pre owned Silverado from Jayson and Khrist at Myers Cadillac and the experience was great start to finish! They were straight forward and transparent with pricing and accommodated all of my requests coming from an hour away to get this truck. Also they followed all the necessary distancing protocol in these tough times. Thank you gentlemen for your help!

Harold Tompkins

Parts department is horrible. Difficult to get any information from them. Always claim they're too busy to answer questions.

Margaret Borg

I have purchased 5 vehicles through Nathan Knelsen at Myers on Baseline. I highly recommend Nathan as a wonderful sales person who takes excellent care of his customers. He is friendly, efficient and very helpful. I appreciated his "no pressure" style of selling.... so if you are looking for a new vehicle give Nathan a call.

Luigi Bastianelli

My confidence level with this Infiniti dealership and my 2019 QX50, have been greatly diminished. Not only does this dealership defer standing behind their product, they actually had the audacity to imply that they are only a servicing agent for the Vehicle’s manufacturer and my issues with respect to quality/performance should be referred to Infiniti Canada. I’m sorry but I acquired the vehicle from Myers and that’s who I’m holding accountable.

Frank Ribeiro

With my truck Silverado they lied.I told them in the report. Then in an year the truck broke down.My bill was 1800 $.After that I never went back.

Le Reynolds

Ordered part wasn't in stock, so I have to go back. At least I got the snow tires off and the oil change done.

Nik Lygo

Disappointing service from the off when purchasing a used car. One of our first experiences we had of Canada after moving here with work and I feel they had our eyes out! Unresponsive to emails and calls. Battery and exhaust faulty after …

David Wright

Bought my car here. 2015 Sonata Sport. Love it. Got the 1yrs tire warranty with the car. Came back because I had a blowout. Free tire. Good stuff.

Nicole Robinson

This dealership expects all employees to be vaccinated. Then I guess they don't need the business of anyone not vaccinated either!

Andrew Thomson

Pretty disappointed in both pre and post sales service at Nissan and VW so I can only imagine it's a group level issue. Find a smaller dealer network that seems to have some common sense and the ability to make dealer level decisions on sales practices. Personally, I'll be avoiding all of your dealerships in future.