Reviews of Hertz Car Rental - Ottawa - 1916 Merivale Road (Rent Cars)

manoj goli

Super clean cars, no complaints at all, staff is friendly, prices are just regular as other websites and being regular here

Dave Black67

Excellent service and quick check-in. Clean new vehicles.

Matthew Doody

Always fantastic service, with a pretty solid selection of models to choose from

Alison Brandon

Super impressed with the service, will use again. Very friendly customer service!

Andrew Scheel

Friendly staff. We rented a van for moving but they do not have moving blankets, tie downs or any other moving accessories for rent.

Custom Hockey Design Personalized Hockey

I got a new Corolla and I didn't want to bring it back.

Ari T

Good experience

Valerie Laba

Great service for both a car rental and a moving truck rental on different occasions. Thank you!

Stacey Hicks

awesome service

Robert La Riviere

Great service

Lance Reid

Very clean friendly staff

Adam Genier

Friendly staff!

Phil Hoftyzer

I showed up at closing in need of a rental. The attendant stayed behind for probably an hour, with a great attitude. Very impressed!

Youssef Karmous

Had an amazing experience, no complaint everything was good.

chris jelot

Jody and victoria are awesome. Very friendly, efficient, polite. Pleasant and comfortable atmosphere to walk into. Have been renting for years from this location and this location is just awesome. Jody is an amazing manager. Keep it up guys!!!

Bruce Ly

Rented cars here a few times, never had any issues. Quick service and decently clean cars.

martin page

(Translated) Not a lot of cars to rent (Original) Pas beaucoup de voiture à louer

Nad’s Destinations

First time experience but Very happy with their service. Ryan was best in dealings.

Daniel Hefford

Friggen best place to rent from!!!

Rezky Azzy

Excellent services.

Manoj Goli

I have rented cars from this Hertz location many times. Never had any problems with the car. Most of them looks brand new or very clean. The staff is good. The will give the car with tank full of gas and we have to return with tank full of gas. Otherwise they will charge you around 2.5 times gas charge to make it full. I forgot to do that many times while returning the car, but the staff suggest me to fill the gas up by showing the nearest gas station, so that I could save that unnecessary ×2.5 time gas charge. That is really a nice thing from the staff. And this is the same reason I hate enterprise. They give empty tank and they expect to return it as an empty tank! How do I do that?, Hertz all the time.

Frank Mouawad

Friendly staff, very accommodating. Clean vehicles, will pickup and flexible on their rate. Recommend calling the location directly vs using the call center.

Marie Sergille Therassan

Love the team crew on Merivale the best management I've ever experience with great people's skills. !!

M Guinn

Amazing staff at this location, so now we rent our cars specifically from this location when in Ottawa

Mariana Sabo

I have been working with hertz for over 7 year and have nothing but good things to say about the company till yesterday when i was brutally verbally attacked by the store manager "Jodi Boisvert" who should never be holding a position like that because her lucky of professionalism. little bit of insight on the issue I had with her. I had a flat tires and was advised by her employee that I should take the car to the Canadian Tire to have the tires Path or exchange. Unfortunatelly, I had to buy new tires at the price $300, said that, when |I went to return the car with the new tires, Jodi, told me that I had to pay another two tires, because I got the wrong one. Point is that I never was told that there was a specific tire that I need to buy. Keeping in mind that I am realaying on the mecahnic at Canadian Tire because I assumed he know his job. Because I denied agree with her that I did not receive the intrusction regarding the kind of tires I should had bought he started scream at me, and denayed to rent me a car. She said I was the worse customer she work with and that Rentz have no interest in keeping me as a client. IMPORTANT to kow that ' as a worse customer, I have been renting their car since March 2021 spending over 1.500,...a month. I will never ever deal with this company.....I was told before that this girl was very rude.....but I could never imagine I could be of of her victims. While, fighting with her, so told me i was Full of Bushit*** because i removed my mask to get fresh air, cause the fight was very bad, and I was embarrassed like hell. I could go on and on about this issue, but the fact is that this girl JOD BOISVERT should never EVER treat a customer the way she treated me. I did call the police because i| really want to let them know that hhe was horrible mean to me. But I got a very kind POLICE officer that send a dispatch to get me and drive me home, once that manager refused to rent me a car.....put a flag on my file so I could nt rent from nowhere else. Betty, the manager who i have been working for the past over 10 years with hertz also was speechelles by the way I was treated at the store. DONT do you business there.........

Louis-Guillaume Rigaud

Friendly staff, car was ready for me and clean. What more can I ask for!

Louis-Guillaume Rigaud

Friendly staff, car was ready for me and clean. What more can I ask for!

John Charbonneau

If you are a business and are booking ahead with reservations please go elsewhere as this place is quite disorganized!!! They are turning over on new staff and has completely turned our lives upside down. We have done many business with hertz and will never return back to this place again!!

Sky KA

good service

David M

Great truck, poor communication

Nepean Photo Studio

Rented a car here after dropping of my car at the mechanic nearby. Had a good rate and received Excellent Customer Service.

adam

The service and rates are great !

Amir Hamid

Very helpful staff here

Marc S

Employees are nice, good service but the place is so old and outdated.

Dadada Dadada

I had been renting on a regular basis from this location for my business, very happy with the customer service and promptness

Eric Muhire

(Translated) Agents not very user-friendly (Original) Les agents pas tres convivial

Cassie Greenough

The costumer service representative was extremely rude. I came in on December 05th 2019 at 5:00. He denied my partner his car because he only had a G2. It is okay if this was a policy change, however, the costumer service rep was extremely rude when he stated he could not rent the car, called my partner a liar, could not adequately explain the policy on why, and had no answer when my partner pointed out he rented from that location in August. His overall tone was aggressive and he was extremely condescending. My partner personally and through his company has rented through this exact location at least 6 times in 2019 with my partner as the primary driver. The company we work for rents from them at least 5 or 6 times a year since 2016. Needless to say we will be taking our business elsewhere and ensuring the company does as well. I would recommend using any other location. It is unfortunate that the choice to hire this one individual is losing them yearly business. We also spoke to a manager who didn't care at all the following Wednesday. I also tried to leave a message on messenger below and the link provided didn't even work. We went to Enterprise on bank street, Comparable prices, excellent customer service, open until 8:00 PM. Rented to us no problem and even offered us a ride back when we returned the car. Never using Hertz again

F. Jay

James is awesome. Very friendly. Rates were great and service was efficient. Would recommend and would come back!

Brian Findlater

Betty, John, Jody and Gaetan do a great job.

Andrew Froh

Our rental was parked on the side of the road during a move. Another driver hit our truck. The managers and employees argued with me endlessly and forced me to pay a $500 deductible even though I was not at fault. Tracy Edwards, one of the managers, was totally unprofessional and very condescending. Will never use their services again in the future and would absolutely not recommend this location.

sameena khan

Extremely worst service. Booked 4days in advance for 20ft truck and on picking up they were offering 16ft . On paper they booked me for that without telling me. Ruined my moving days .

Segbezoun KELOME

Great service for the desk.

Move Ottawa

dave is the man. always helpful always there when you need him. We rent on the regular from david and every time its a great experience.

Ian C

When we were in a bind, Jasmin went above and beyond to ensure our company had a vehicle to do our daily deliveries. Ashley Homestore cant thank Jasmin enough for being there when we needed her. Kudos Jasmin, you rock!!!