Reviews of Civic Motors Honda (Rent Cars)

Kendelle A

I came to this Honda to get an oil change and inspection. I also came to get my muffler fixed most recently. I was very thankful to have Norm as my advisor. I always see Norm as he is very knowledgable about his work and I found that he is a mechanic as well so he is good at explaining everything that the techs will do to the car. He is also fairly honest and doesnt upsell me anything my car doesn't already need. He was very respectful and even let me in to see the car up on the hoist when I had the muffler issue. It turned out it had completely rusted off ! Thankfully the part was in and my vehicle was fixed so promptly before work ! I highly reccomend to go to him for all your car maintenance and repairs. He knows what he's doing.

Ken Raymond

We just purchased our second Honda Pilot from Civic motors. Naser Sharif and Fiona Zhu made this purchase easy. They teamed up to show us all the new options and worked with us on the appropriate model. They were super helpful and friendly. I am sold on Civic motors for their friendly and knowledgeable sales team, so nice to deal with. Did I mention the service department. I have had fantastic service from the service department in maintaining my previous Pilot. I followed the standard maintenance plan and in 210,000KM I had only 1 brake job (at 140K) - amazing. The service advisors are knowledgeable and take the maintenance of my vehicle seriously. Everything is explained and optional items are pointed out. Over the past 6 years they have gained my trust. All in all, this is great place to purchase and maintain quality vehicles.

Nathalie Lessard

The staff from sales to finance to service at Civic Motors is extremely courteous, friendly and efficient. I recently got a new car and the sales person Said Nagamy went above and beyond. The sales manager Khalil Dagger is always helpful and friendly. They deserve 6 stars. I moved to Orleans but I still go to Civic Motors for Service.

Christopher Majewski

I was leaving an Audi and it's dealership. If you want to be treated like a human being and not pandered to Civic Motors was my best car purchasing experience to date. …

Stephanie Silva

Dropped off my vehicle on Saturday morning for an interior cleaning. I have not had the inside of my car cleaned since I first purchased it in 2014. As many would say, the salt stains were there for ages! Erik L. did such an amazing job on the interior of my car it truly looked like a completely different/ new car! All the items in my car were neatly removed and organized in plastic bags. My summer carpets were removed and cleaned. My winter mats were also washed and put into my car. The exterior of my car was also cleaned ... IT LOOKS SO SHINY! :) Very happy with the service I received. Very quick, clean and professional! I would highly recommend Civic Motors to all my family and friends. A very big thank you to Erik L. for the amazing work on my car!! I really appreciate all the hard work / the time you took to make my car look brand new!

Pierre Vaillancourt

Usually you'd want to be left alone and do your stuff, but when you have 30K cash in your pockets and ready to spend it, you'd wish you didn't have to wait in line to request service from a salesman. He was nice and still answered our questions, but never offered us a test drive, and did leave us hanging "between customers" more often that I'd like. Maybe they were just short staffed tonight, but we ended up going to Performance Mazda and had stellar service, and a pretty good deal too. Guess who got my money!

Aly Silver

Amazing experience buying my car! It was my first time buying a car and I was unsure of how to get a good deal or what to be asking the sales man. When I first entered the dealership I was greeted by a salesman, introducing himself as Jad Hayek. He asked if I knew what I was looking for, and was quick to point me in the right direction. He provided me with all the details of the car, a 2020 Honda Civic Coupe Sport. Jad was very friendly and not pushy about anything. After hearing many horror stories about salesmen being pushy and not caring about the buyers needs, Jad exceeded my expectations completely! Since purchasing my car, I have sent many family members, friends and coworkers to see him.

Mario Ramsay

We purchased a 2019 Honda CR-V on April 30, 2021, Our product specialist was Jad Hayek and we were so impressed by his professionalism and product knowledge. He was by far the best consultant since we started searching for a Honda. The staff at Civic Motors are very professional and it's a nice environment to search for a Honda. Thank you Jad for all your help

Mike Taylor

I have leased a few vehicles through Civic Motors, all with Bill Stanyar. Bill makes you feel taken care of with his easy-going manner and experience. He's a good guy. The few regular maintenance visits have also been good experiences. …

Shaye Belanger

I have been going to St Laurent Honda now for over a year and a half and I have been getting great service. During Covid-19 it hasn't been easy for any establishments with lay offs and working with low staff numbers. I was having an issue with my air conditioner and Ben the Service Manager was very helpful because he was a mechanic himself did a quick check on my condenser so we could get the part ordered as I needed to change my appointment to go out of town to tend to a family matter and wasn't able to get in any earlier because of the high demand at the shop and lower staff numbers due to percautions because of COVID. This really has shown me the St. Laurent Honda works as a team to be able to fufill the needs of thier customers. I was also on another occasion able to speak to the Warranty person Sherry and she was very thorough and helpful answering all of my questions and if she didn't know she found out. I apppreciate all thier help and making me feel like my business at thier establishment matters. I would highly reccomend St. Laurent Honda. Also during these times with COVID-19 customers also have to be empathetic to the realities businesses are facing also and remember people are working as hard as they can with what they have available to them. Be KIND!

Adam E

I had a flat tire on Tuesday and Honda road assistance took my car here (the nearest Honda dealer) where I leased my brand new Honda Accord hybrid car on August . When I told the situation to the staff of Honda here as an urgent case, they told me that they were so busy and they didn’t know when they can finish replacing the flat tire. I told them just fit on my winter tires instead of ordering new tires for replacement ( I bought winter tires when I leased my accord hybrid and stored here) that I thought that was the fastest way to drive my car again in a short time. finally, they returned my car 3 days later( on Thursday) after fitting on the winter tires.. I couldn’t work since my car stayed 3 days here just for tire replacement.. by the way , 2018 year Honda Accord hybrid cars have no spare tire in it.

Casey Jones

After a summer spent shopping around different dealers for a good used vehicle, I was finally able to get one at a decent price, with excellent service from Brayden. The branch made the sale very straightforward, easy to understand, and didn't apply unnecessary pressure. A very good experience, compared to what the clowns over at Pathway Hyundai tried to pull on me.

Olivia Posylek

Visited Civic Motors Honda and Jad helped us out. We were surprised by his excellent service and professionalism. He accommodated our schedule (by bringing the vehicle to our home when we couldn’t make it back in) and listened to what we were looking for. Thank you Jad!

Basil Akasheh

The best dealership I have ever dealt with. Staff is polite and friendly. They care about the customer more than the money. Gave me the best deal on my car. Best garage and technicians in town. Tempted to buy another Honda just to continue to deal with these great guys!

Daniel Tench

I have always had a great service experience at this dealership (I didn't even buy my vehicle at Civic Motors). Top quality care - I had an issue with my Honda Sensing, turns out it was just getting dirty. Ben (the Service Manager) and one of the technicians spent the time to explain where the sensors were located, and how to clean them. I have recommended that my friends service their Honda vehicles at Civic Motors.

Kevin

Edit (Mar 30 2021): and they have the gall to send me out of the blue marketing emails years later, what a farce! …

Ed Aa

Update: Just leased a beautiful blue 2022 Honda Civic Touring! i give this place an easy 5 stars again!! The sales team especially Jad and Peter were great! they listened thoroughly to what I wanted and explained all the options to me and most importantly I was not pressured to make a decision on the spot, which i appreciate very much as a customer! Also big shoutout to Alex on the finance side of things! Very pleased with my purchase Just leased a 2018 Honda Civic! I had a great experience, all the details pertaining to leasing a car were well explained and the staff was amazing especially The sale consultant mr Maroun who was extremely helpful and knowledgeable Definitely recommend them

Kris Dale

I recently leased a 2015 Civic EX from Civic Motors and was extremely satisfied with my experience from beginning to end. My sales representative was Luis Rodriguez and he was excellent. Luis answered any questions that I had about the …

Patrick Landry

We had a great experience trading in our leased Civic to finance a new CR-V with Stephen in sales and Kumar in financing. Very professional, courteous staff. We are very happy to continue our relationship with Honda and Honda civic motors.

Hannah M.

I am a first time car buyer and admittedly was a little nervous about having the information I needed to make the right choices. I spoke to Sofia over the phone and she was so helpful and attentive in guiding me through the website features and helping me know what to look for in the way of specs and features to suit my needs. For someone who went in knowing very little about cars, I came out of the conversation feeling way more confident in what I needed. Thank you Sofia for your warm advice and helpful service and getting me excited about my new car :)

Dave Berry

I just purchased a 2022 Honda Civic Hatchback from Civic motors and was super pleased with my experience. My salesperson, Dalton Lewis, was extremely helpful and really cared about my experience. I felt like my interests in the transaction …

Lucas Silver (STUDENT)

There are not enough words to express how amazing Jad is!! He was key to helping me find my new Honda recently. He made sure I left with no questions left unanswered and I had everything I needed since I was new in Ottawa. Highly recommended.

XANDER

I’ve recently just purchased a Type R but had an SI a year ago. Both brand new. I’ve always had a pleasant experience with Civic Motors. They helped me with the cheapest option possible of getting into the Type R. Especially Michael, I’ve …

Pierre V

My fiancee and I were looking to buy a car and went in Civic Motors. We had quite a pleasant experience and ended up leaving with a brand new Accord Hybrid. We were immediately helped with great professionalism. Maroun made sure we were satisfied and Kalil made sure our financial needs were met.Very happy with the service. We will definitely continue doing business with Civic Motors for years to come.

Alex Tse

Have been a returning customer since 2009. Great service from Chung, and his teammate Joe. Tried, but can't find better experience elsewhere in getting a new Honda...This white Civic is my 6th Hondas from them! Highly recommended, Chung or Joe...AND this Civic!

Ehsan Salamat

I bought my first Honda here. Aidan, Jad and Alex are a great team and helped me in this process and delivered the car without any delay. Aidan was very patient and had a customer oriented mind so we compare all the possibilities to find the best option. Thank you

Khaled Saidani

Excellent service I really appreciated the quality of the welcome and the services provided by Jad. It was really a pleasure to buy my car under the advice and assistance of Jad and Mohamed. It was a friend-friend relationship and not a seller-customer. I also liked the bilingual Fr / Ang service. I highly recommend the service at this Honda Boulevard Saint Laurent dealership. Good luck and thank you very much for the warmth of service.

Bill Jackson

Civic Motors has convinced me to buy a Toyota. Five straight days of telephone calls, and I could not speak to one single human being. Left my number twice, and never received a call back. This, coupled with many other things has convinced me that Civic Motors they neither needs, nor wants, my business. It’s sad to see a dealership fall so far.

Ouizee B

My husband had great service today. He showed up late Friday afternoon with a nail in one of the tires on our CRV, and we really needed it fixed immediately. Civic Motors Honda was able to get this fixed for him within an hour. Special thank you to Ian and the mechanic that did the repair. We will be returning to this Honda service centre in the future. Thanks again, Aaron & Louise B.

Tony l

What a Team at Civic Motors Honda! They went above and beyond to help me get a car, take care of my old car, and help me out with the process...Starting on Saturday at 6pm , and all done on Monday at 5pm! This Team is genuinely here to help you get a good deal, and want you leave the dealership satisfied and happy with your new ride. I have family in Japan, and I can say that Honda C. Motors in Ottawa offers the "Japanese Customer Service" way and even more. That's the Honda experience, at another level at Civic Motors. Thank you/Merci guys.

Jonathan Cyr

We recently leased a car with Civic Motors and wanted to share how amazing our experience was with Aidan, one of their sales consultant. Aidan greeted us and made us feel very comfortable from the beggining. He was extremely accommodating and really helped us choosing the right vehicle catered to our needs. Aidan is professional and courteous. Would strongly recommend to anyone who is in the process to lease or finance a car to stop by and work with him. From a very satisfied customer.

Siddarth Rajan

My wife and I had a great experience purchasing our new Civic at Civic Motors. We worked primarily with Naser, who was very helpful and generous with his time throughout the process, from the first time we walked onto the lot to following …

Said zia

I went in for a oil change and break change today the person who served me first was a great individual BUT the person who I made the payment to was a terrible person. When I wanted to talk to a mechanic because of my car safety he would not allow it and was acting super rude and he ended up charging me over 130+ extra for the oil change and break. This experience was truly unpleasant and not okay If you are going to give someone a price for services that’s what you should be charging not adding 100+ when it comes to payment time. This location is unreliable and untrustworthy The employees should be treating customers with respect and that did not happen today. You guys need to look over your mechanics.

Louise Lee

Highly recommending Civic Motors and salesman Aidan in particular. Great trade-in value and they went out of their way to find me my new vehicle and have it brought in. The staff as a whole were informative and helpful, not at all pushy, from Aidan to our finance advisor Dany to the GM Mark Weisbrod. The whole process was pleasant, transparent and stress free!

Regina Bobzien

Amazing experience! We are traveling and are in the middle of a road trip, we experienced some issues with our breaks and had to make an unplanned detour and stopover. We walked in in the morning, explained the issue, Norm, our service agent, helped us fast and even promised to get our car checked as fast as possible as we tried to get back on the road as soon as possible. They fixed the car way faster than we expected and it took them less then 4h to get it done, we’re impressed! Very fast, great, competent service!

Jo G

My recent experience with Kyle Newman at Civic Motors Honda, was exceptional!!! This was a very smooth process from beginning to end. Not only was he extremely genuine and a gentleman, but also a true professional. His approach is quite relaxed and there was no pressure from him at all. For the first time I can honestly say that my car buying experience was enjoyable. I highly recommend you contact Kyle if you're considering buying a new or previously owned vehicle. And a special thanks to Kumar (Finance Manager), Mark (General Manager) and Ben (Sales Manager), what a great team!

Kazi Wasif Ahmed

Had a great experience at Civic Motors at this location and from where I bought my dream car. I was looking to buy a car within my limited budget range and went through multiple dealership but experience here was different and unique. A …

Anastasia Doubinina

We just purchased a brand new 2019 Accord Hybrid from Civic Motors Honda and I couldnt be more pleased to say that our buying experience was absolutely great. Our sales person was Maroun - he is very helpful, professional and definitely went an extra mile to make sure our experience was pleasant. Kalil was very welcoming and made sure we were 100% satisfied before anything else. We will keep buying our cars and now serving from Civic Motors in the years to come :) thanks everyone!

Diana Lam

The people at the service department are very nice. I'm not sure why the dealership insists on people making appointments when it doesn't seem to matter. I scheduled my appointment at 1:30pm, went for a walk and came back at 3:15pm. My car was still parked in the parking lot. It didn't go into the garage until close to 3:30pm and then wasn't ready until 5:00pm. I know that they're understaffed and things are difficult because of covid, but then change the appointment bookings so the staff can service the cars in the timely fashion.

Jocelyne Grzela

If you want an honest, pleasant, no pressure vehicle purchasing experience, then Civic Motors Honda is exactly where you should purchase your next vehicle. Everyone there is so kind, friendly and caring. I have been dealing with them for 10 years and they continue to amaze me. Love you guys! You are the best!

Gilles Ouimet

"Excellent Dealer and awesome Team" I'm a first time buyer at Civic Motors and I'm a very satisfied customer. I took …

Nicole Flavell

Amazing experience working with Peter, Steven, and the rest of the team on purchasing a civic! They took the time to explain everything to me and answer all my questions.

Rita Bolar

I purchased a Honda civic 15 yrs ago. Every 6 month it was taken for servicing. Sometimes they told be there was a major problem ($$$) but when I had someone else check it it was nothing. Service was ok to satisfactory Recently, I had a broken side mirror and called for service info. I left several messages but no one returned my call. I finally had to take it to a competitor and get it fixed. This is how they serve loyal clients. Now I am looking for a new car and will definitely not consider this dealer.

Angel Vaughan

Going into Civic Motors was absolutely the right choice. My salesman Brayden made my experience seamless. This was my first brand new car purchase and navigating through the process was made easy with their expertise!! I'd recommend dropping by and seeing what they can do you for you. Angelee

Jen McMullan

Hi. So we are sincerely struggling to get proper service with Civic Motors. Our leased 2017 CRV is having repeated dashboard computer issues and after taking to be charge for "nothing wrong", we just picked it up friendly- had a terrible customer service experience with " nothing wrong" and yep! The dashboard is blinking and error codes ...I am refusing to go to service department. They are not helpful, fairly unfriendly and just upsetting to deal with. Today I have left a message for the general manager and we will see if they call back. I will also begin to escalate this to Honda directly. Buyer beware with the post sale lack of client centric focus... this is my 4 honda vehicle and I am wondering if it will be my last. Is it a dealer issue or a manufacturer issue is yet to be determined...

Mitchb12

Poor service. My first oil change with this dealership six months ago took over three hours even though i had booked an appointment. I have tried calling three times now to book an appointment and have yet to reach someone in the service department. I give up on this dealership and will take my business to another Honda dealer.

Julia Amber

Hands down one of the easiest and best service experiences I've had! I came into Civic Motors with my first flat tire and Vlad and his team took care of me right away. They were extremely friendly and helpful staff, and they got me back on the road in under an hour! I would recommend them to anyone looking for a new car dealer and for all services!

Gregory Kerr

Kyle Newman provided excellent service to us. He was very helpful, knowledgeable, and accommodating. He is not pushy at all, and inspires trust. I would recommend him to anyone looking to do business with a reliable and pleasant salesperson.

Tina Pugh

This was my second lease from Civic Motors. I had great service and enjoy all the staff. My Honda guy is Peter Kelly. This is the second car I have leased from him. I had such a great experience the first time that I had to come back. I must have asked him 1 million questions and he answered all of them with a smile. Choosing the right car for me wasn't easy as there are so many options out there. But it really helped that I got the service I wanted and that the product is amazing. Being in the Customer service industry myself I feel its very important to have the knowledge, experience and dedication to serve clients in a professional manner. Peter is an amazing sales person; I never felt pressure and I like that. It definitely made the car buying experience better for me and for that reason I would definitely purchase from him again and refer my friends and family. As a matter of fact I referred my brother and his friend to Peter and they are both Happy Honda owners today.

Rickard Andersson

We've been coming to this specific location multiple times a year, for both purchases and service, and have NEVER had a bad experience or faulty customer service. I work in retail/service myself and believe that praise should be given, and …

Mayur Giri

Just got my new Honda CR-V from them. I went to lot fo places before coming to this place and they gave me best price of them all. I wanted to thank Pranav kumar and Zarjan Hafizi to make it very easy for me. This is my first new car but everything was made clear to me in depth. I had amazing experience with them. Everything was clear about cost, service, warranty and nothing was hidden. Process was really smooth and Zarjan was really communicative and one of the best sales person I have ever met. Thumbs up from me! Going to suggest this place to everyone.

Andrew Speagle

I was interested in a Certified Civic and had an appointment with a sales reps yesterday. They increased the price just before the appointment. I've tried to contact the sales department a few times but was not able to reach anybody. I've been told by an office employee to bring a proof of previous advertised price (which I had). At the dealer, I was informed that the car was at the owner's house and that it won't be available til she takes possession of her new car. I drove a long way (1 hour return trip) for this so I questioned him on why I have been booked for an appointment for a car that is not available. He left and went to see the sales manager (Patrick) then came back saying the car has been sold. Obviously a lie to get rid of me, he surely does not want to sale it to me at the first advertised price which is a thousand less. So I went directly to see that sales manager and requested him some explanation on their behavior. He said that advertised price is not fixed and is updated occasionally, and that they don't have the obligation to cancel appointment with customers since there other used cars they can choose from. He then went back at staring to his computer screen. A sales reps with good manners and good work ethic would have taken my contact information and helped me find the kind of car I am looking for. Their practices is questionable.

Yudi C

I had a 2001 Honda Odyssey, it had more than 350 000 km and was still running!! Amazing car but it was time to let it go and get a new one... Last month I went to Civic Motors Honda at St. Laurent Blvd. and Luis Miguel Rodriguez was the sales rep. and Financial Services Manager that helped me. He exceeded my expectations with his professionalism, dedication and Knowledge. He explained clearly all my options, at the end, I got a very good deal and in less than 48 hrs I was driving a brand new 2017 Honda Odyssey home! I'll definitely do business with Luis Miguel Rodriguez again. I highly recommend him, the Civic Motors Honda at St. Laurent Blvd. and Honda cars if you want a very reliable car, at a great deal, at a very smooth and pleasant process. THANK YOU!!!

J M

I have purchased two vehicles at Civic Motors and both times were a very pleasant experience. The Service Dept, however is another story. 1. The appt time they give you is to meet with the Service advisor, not when they actually put your car in the garage. An oil change can take 2-4 hours from the time you first meet with the advisor. 2. They often forget to put the wheel lock back in my car, and when they do, they insist on leaving it on my leather seat. Once I drove all the way home only to realize that I was missing the wheel lock. They wanted me to drive back and pick it up. I refused and they delivered to my house. 3. They charged me for a 'stripped' oil plug replacement. The only way that happens is if the mechanic strips it by incorrectly threading it. Given they were the only ones who had ever serviced the car, they finally agreed to remove the charge. 4. One Saturday i went in for a servicing and they were actually quite quick to get my car back to me. When I returned to my car, of course the wheel lock was not there. I went back in and I was told the mechanic had left for lunch, but they found the lock on his work bench. I started up the car and the maintenance minder had not been reset (though it was checked off on the check list). Went back in to get it reset. Got half way home and turned on the radio and it asked me for a code. They had pulled the battery and not reset the radio. Had to drive back. 5. One time they couldn't find my car on the lot because their computer had changed the color of my car??? 6. There are never any floor coverings provided to keep the car clean. 7. The final straw came when I took my wife's car in and when making the appt I told them exactly what was wrong and what needed to be replaced. After two hours I picked up my car and they charged me a diagnosis fee (exactly what I had told them) and nothing was fixed because they had to order the part. I paid my bill and left. Never went back. I would give their service dept ZERO stars if I could.

Crystal Laflamme

Civic Motors Honda service department is the best when it comes to customer service! If I could give them more than 5 stars on here I would. If you need any detailing done or service to your Honda please check them out. You won’t be disappointed! They have excellent customer service, Mike the Service Manager was so friendly and easy to deal with and Gerry did an outstanding detailing job that I can't even see any scratches from the damage that was caused. Both of them were beyond helpful and really saved my new SUV that was only 2 months old. I will definitely be back for any future maintenance that is needed. You guys are amazing and I will be spreading the word! Thanks again for the excellent service!

rahat vilkhu

I had an amazing experience at the dealership. The staff and management are amazing- specifically Jad who was my sales rep - even though I ended up not signing the deal - but the way Jad treated me and helped me find the right car was commendable. I will absolutely go back to Jad once I am ready to buy a car and highly recommend him.

Louise and Kirk Sweet

We were very pleased by the courteous and professional service provided by our Sales Consultant, Mr. Vincent Gervais, at Civic Motors Honda. Mr. Gervais was very knowledgeable and resourceful to help us with our final decision to purchase our new vehicle on July 27, 2020. The whole process was very well organised and efficiently managed by everyone involved. We highly recommend Mr. Gervais if you are in the market for a new vehicle.

Hussain Dodge

Do you want quality, professional, friendly service? Go see Zarjan at civic motors. Regardless of how picky and difficult you are, he is willing to take extra steps to ensure you are satisfied and happy customer. I bought a 2019 Civic, i sure did test his patience and pushed his buttons when it came to negotiation, but he still worked hard to make ends meet. I walked out of the dealership happy and satisfied with a deal.

Adriano ciccone

I want to say thank you to General Sales Manager Patrick Leveille. I was in the market to trade in my previouse Honda for a CRV. While shopping around I got a hold of Pat. Within 10 minutes he had numbers that not only worked with my budget but also beat competitors offers.The next day I was in siging the papers. I am loving my CRV! Its better on gas than my small car was! How is this possible??? If anyone is thinking of buying a new Honda, I highly recomend contacting this guy. He saved me a bunch of cash! It was a pleasure dealing with him and I hope hes around for my next purchace.

Alex Wells

I had a wonderful experience leasing a new Honda Civic Coupe at Civic Motors in Ottawa and it was all because of the Sales Lady that helped me through the entire process. Kristy Bonell greeted me my first visit and made me feel comfortable, did every thing she could possibly do to get me the best deal possible and followed through on every promise. She even helped change my license plates to the new vehicle. True professionalism, sincere customer devotion with a desire to accommodate the client. I love my new Honda and I will refer as many friends as I can to Kristy Bonell. Thank You Kristy.

H Saha

Another Norm Durocher complaint. I can see from the reviews a lot of people have been having issues with this one employee. I first went to Civic Motors about 1.5 months ago to get my AC fixed. I booked an appointment to get a diagnosis for what it could be. On the day of the booking I dealt with Norm Durocher. He was incredibly rude and told me they wouldn't take my car in for a diagnosis because they ran out of condensers. It would have been nice to know they didn't have any before going into my appointment. He blamed me and told me I should have called in to confirm they had the part before coming in (I didn't even know what was wrong with my AC, how should I know what part it needs to be fixed?). I get on the phone with someone else who tells me they didn't know the part was on back order until the day before my appointment and they tried to call everyone affected. I guess they missed me, it's fine. The issue with that is that Norm BLAMED me for not calling in to confirm when I booked the appointment TWO WEEKS before my appointment (they wouldn't have known the part would be on back order if I had called them, according to them). So, they tell me they can book me in for another appointment when the part comes in mid July (my appointment was yesterday). I called in one week before this mid July appointment to confirm they have the part for me this time since I'd like to avoid the same issue, they tell me they're not sure if they'll have it and I should call a day or two before the appointment. I called the day before the appointment and I'm assured that the part is in, for me, and the service will get done. On the day of the appointment, low and behold, I'm dealing with the infamous Norm Durocher again. I tell him I'm there to get my condenser replaced and he tells me that I definitely wouldn't be getting the part because I haven't even gotten a diagnosis yet (HE'S THE ONE THAT TURNED ME AWAY FROM EVEN GETTING A DIAGNOSIS THE FIRST TIME I WENT IN). I tell him no, I called in and confirmed already, I want the fix done. 8 hours later (my appointment was at 8AM, I didn't get my car back until around 4PM), my AC is finally fixed. The other staff members I talked to at this establishment seemed very nice (I even purchased my Honda Civic at this location a few months ago in March of 2020) and I hate to give a 1 star review based on the actions of 1 employee but this process has been so incredibly difficult because of Norm that I have to give it a 1 star. To the management - read the reviews from the customers, it is clear where the issues are.

Ian Stewart

I change my Accord every 4 years and as a returning client they made me a deal that made it impossible for me to even consider changing brand or dealership. No BS and we just made the deal and I got a lot of extras. Delivery and prep was flawless. Kalil, Said and Don were all very professional and I felt like I had nothing to worry about. A great team and a great leader.

Roberto

I'll never go back. I had issues with my A/C. I booked an appointment for 9am. I dropped the car off at 8:50 and he told me that it would have to stay all day but should be ready around 4. So at 4:02 service calls me and tells me that they don't have enough technicians to get to every car, so they won't be able to help me. He called me at 4:02, considering he had it at 9am, you'd think he would have known earlier about how many people were working that day. He books me for 9am 4 days later....8:25am I get a call saying the machine is busted so they can't see my car. He didn't seem to care(how much should he care really?) I told him to forget it. They should put a big top at that place and call it a circus. Will never go back.

Karim Osman

Awesome service by Peter, Jad and Alex! You clearly went out of your way to accommodate me, and you surpassed my expectations! The desire to do things Right and in a timely manner is so appreciated and valued. Your knowledge, attention to detail, transparent and accurate paperwork actually made the experience fun and enjoyable. I needed the car delivered the same day since I was moving to Toronto the next day and Jad the sales manager made it happen. I definitely will be back, and will continue to highly recommend to friends and family. 5+ ???? Thank you!

Nadya Hordichuk

Absolutely amazing experience buying my Pilot recently! I didn't feel pressured into anything and left with exactly what I wanted. Jad made the entire experience super easy and stress free. The staff is really friendly and makes you feel welcome and comfortable. Highly recommend!! Thanks Civic Motors Honda :)

Etienne Lavoie

I have never in my life experience such great service. Aidan helped me out with my new , he was patient and was able to find me a HRV sport, a car that fits my needs and budget. He stayed very polite and professional. He is an asset to Civic Motors Honda, he has the potential to be sales manager, even district sales manager. Again fantastic service 10/10 recommend go see Aidan.

Nibras Ohin

Went to buy a Honda Civic 2014 Ex, they had 2 cars of the specified year. After seeing the cars on the website went to see them and they couldn't show any of them as they didn't know where the cars were. The salesmen said he'll get back to me for a newer car with a better deal and let me know. Later on the salesmen let me know one morning that a car was there and I ensured him I was going to come after work. After the agreement went there to civic motors and when reached there they mentioned the car was sold by another salesmen. I understand you'll sell it to the first customer you get but a courtesy call to let me know would have been nice and saved me a lot of time. They weren't even sorry for what happened. Didn't like the selfish act at all. You guys have some nice people there and are better than a lot of the other honda dealers in Ottawa. Just cause Honda has high demand don't look down upon your customer. Treat them with respect. After that went to Bank Street Hyundai and had an amazing experience from them, the best I could have hoped for and they earned my money and respect.

Hamid Mohamad Al-Ani

Bought my 2022 Civic from Civic motors and cannot say enough positive things about the whole process. Luca was very helpful throughout the entire transaction and went above and beyond to deliver the car on time. An excellent experience overall. If you’re ever shopping for a Honda in Ottawa, I’d definitely recommend Civic Motors and make sure to ask for Luca.

Selim UYSAL

I got my 2 Accords from them with the best deal that could ever be possible. Managers, Service parts, my sales man Mr.Zeeman(Zarjan) and everyone worked at their best for me to get the cars. If you are shopping for a new car I highly recommend you paying them a visit.

Sara Featherstone

I had a fantastic experience buying my car with Aidan! He was accommodating to all of my needs and made sure that I was completely satisfied with the car before sending me off. He ensured that the entire process was as smooth as could be, and kept me updated every step of the way. Thanks again Aidan!

ben harvey

Great service, great reliable cars that retain their value. Peter Hanna was super informative and made this easy for me.

Jeff Redmond

Got exactly what I negotiated when buying a used car without any twists or pressure. Vehicle turnaround was quick. Great job Mohamed.

Paul Carroll

I recently purchased a Honda CR-V from Civic Motors Honda. I had previously purchased a dozen or so new vehicles, and by far, this purchase was the most pleasant. My sales person (Naser) knew the vehicle inside and out, was very pleasant and polite, and paid the upmost respect of our (my wife was with me) preferences, and probably most importantly, our time. I honestly do not know how the car buying experience could have be any better. Well done guy, /Paul

Edward Currie

We just bought a 2019 CR-V AWD from Fares Ali and he was great to work with. He made sure all our concerns were addressed including driving a demo to our house to make sure it fit into our limited sized car port. He really went out of his way to make sure we were happy with our purchase and we totally recommend him if you're considering a Honda.

James Salt

Have been receiving service for both my vehicles for years and have always been impressed with the service here. Ian and Norm in Service have been especially helpful over the years. Never any BS and always looking after the customers.

Steven Sutherland

Did not have any coordination at all, I originally went to Civic Motors Honda to view a 2016 Honda HRV, I live almost an hour drive away, when I arrived at the Dealership, the Sales reps couldn't even figure out who was assigned to show me the vehicle. I was then introduced to someone, and then I was informed that the vehicle I drove an hour to see was already sold, the lack of communication and forcing me to drive down to the Dealership without any notification or acknowledgement on my side to know the vehicle was sold just convinces me they wanted to try and persuade me with another vehicle. Which they did, it was absolutely ridiculous, the price rage went up higher than what I informed them of what my budget was intended for. I would not recommend going to this Dealership if you're going for a lease or finance.

Rikki Mortensen

First off let me say this has been the best vehicle buying experience of my life. I have never seen people work so quickly and efficiently as these guys did. I was first helped by Naser who got everything ready for my trade in. His personality is amazing and he helps you feel super confident in your choices. My file was then passed on to Chung who was so friendly, helpful, and explained everything as he went. He had my account approved and ready to go within less than an hour! I have never in my years of purchasing cars had anyone work so fast to help their clients. This is by far the best dealer in Ottawa. Go to them if you want an extremely easy and enjoyable buying experience. Thank you Civic Motors for all of your help. I recommend them to anyone looking for a new car.

Courtney Holley

Went to pick up my Civic from the service department and was treated like a second class citizen. No respect, condescending and rude. I was spoken too like a child and was left feeling like i owed them a thank you for servicing my car. I pay for my service with my hard earned money, i dont owe and thank you to a dealership. The business i give my money too should be thanking me for my patronage. Will never ever go back, if you want to be treated like a burden come to Civic Motors Honda!

mackenzie x

I was very pleasant with my visit at Civics Honda at this location. I was looking to buy a car that would suit my daily life. A very kind lady, Fiona Zhu, helped me to select the car that I needed and provided knowledgeable information about this type of car. It was very obvious that she has had lots of experience in this field of work and has extensive knowledge of these types of automobiles. She was very pleasant to talk to and is certainly very welcoming. I believe that employees like her makes the environment at Civics Honda welcoming and pleasant for all customers. I would highly recommend this location to anyone who is wanting to buy a car!!:)

Lara Kojok

It was my first time purchasing a car and it went super well with the help of Jad Hayek from this dealership! I’ve went to several dealerships a lot closer to me in Barhaven, but it was not comparable to this one. The service was amazing and it was definitely worth the trip! Jad was outstanding because he was able to provide an honest opinion as a car salesman. I really appreciate all the help from him and he was always very responsive, which really made me feel like he genuinely wanted me to be satisfied with my purchase.

Tim Ibbie

Spoke to a dealer on Tuesday after seeing a CR-V available online. The next day we called him back and said we'd like to see the vehicle. The dealer confirmed that it was available and that we could see it at 11am. We drove in from 45 kilometres away and viewed it and test drove it, then sat down to get the Carfax and make a deal on the car only to be told that the vehicle had sold two days previously. Very disappointed and upset in our experience at Civic Motors. The dealer himself was very pleasant and personable, but that doesn't change our wasted time researching and driving a car that was already sold.

Stephane Ouellette

It was a fantastic experience. Salesperson Peter Hanna was great at communicating with timely follow up. He took the time to go over things and never pressured me. He shared a genuine excitement from the auction value of my trade to the time I picked up my car. Even got a courtesy call a week later to check up and see if I have any questions. Cannot recommend him enough. Will Du, the finance guy, took his time explaining features of the warranty and getting me the best rate for my loan. As for the dealership, everyone was courteous and respectful and seems like they have a great positive culture in the dealership. Highly recommend to everyone to at least visit when in the market for a new vehicle

Valérie Duquette

Received a call from sales person Richard about current promotions which could get me out of my lease early. Within a few hours we worked out a deal that was great for me. This is my second lease at civic motors and both experiences as been great so far. Richard was very knowledgeable and we didn't feel any pressure. Transaction went smoothly.

Ian Colquhoun

10.27.20 A leasing rep from Civic Motors and I met on Fri Oct 23rd to discuss (1) negotiating a new lease or (2) buying out my 2017 Honda Pilot that had been leased from Honda Financial Services (HFS). The leasing rep had been with Civic Motors for only one month and while very polite (and who had bought me a coffee), was relatively inexperienced regarding the process. To assist, the Sales Manager became involved in the discussion. I had initiated the lease of this 2017 Honda Pilot from Civic Motors in Dec 2016 so the dealership should have had notes on file of the various options I had chosen for the original lease ie. tow hitch, roof rack etc. However, they were unaware of the various options I had leased with the 2017 Pilot. To be fair, an attractive discount was offered as I have been a loyal Honda customer, having owned/leased four Honda vehicles over the last twenty years. An estimate was drafted for a new lease of a 2021 Honda Pilot but the options I wanted were not included in the estimate so another estimate was drafted. This took a considerable amount of waiting time. When it became apparent that I was tending toward a buy-out and not a lease renewal despite several attempts by the leasing rep and Sales Manager to get me to sign a new lease on the spot, things became interesting. Neither the leasing rep nor the Sales Manager were able to provide me with their business cards. They refused to give me a copy of the leasing estimate and really were most unhelpful regarding the various details involved in buying out a leased vehicle. They did provide me with the buy-out estimate from HFS. To conclude, I spent over two, largely wasted hours at Civic Motors in an unproductive meeting that should have lasted under one hour. Having said that, this experience helped me make the decision to instead buy out my 2017 Honda Pilot from another Ottawa Honda dealership. While the staff were most polite and gracious, I had hoped for a more productive meeting even while opting for a buy-out. Based on my recent experience, my advice is not to deal with Civic Motors.

Tanya Mathieu

If I could rate a 0 I happily would. I have been an ongoing customer for the past 15 years. When my lease was up in December. I went back and got treated like filth. I explained what I wanted. The salesmen (some Pakistani Indian man) refused to budge the price nor did he try negotiating with the sales manager. All he wanted was a quick sale. I left very disappointed at no point did the salesmen even care. I went to Honda Orleans got what I asked for amazing service and the sales lady had roses in my car when I picked up my car. HONDA ST.LAURENT ARE DIRT BAGS DO NOT GO THERE

Alanna Scrivens

I brought my car in to get a replacement key for my civic as it wasn't starting. The car wasn't even looked at but I was quoted a price of $190 for the key. After waiting almost four days for it to arrive from Montreal, I was told that the key is not the issue but I can have a diagnostics test done that will cost close to $150 which I declined. My husband erroneously told them to go ahead not knowing the situation and that the car needed to be able to start to have a Diagnostics done. The end result was a key that doesn't work and a bill over $300. They quoted me $800 to replace the ignition, no thank you. Never mind their customer service was far from friendly and I won't be going back there ever.

pegi jenkins

Ask for Kyle, who was our salesman. Super courteous, caring and down to earth kind of guy. Just bought a used 2018 HRV. No issues whatsoever. When we picked up the car on a rainy day, there were a couple of things that really were a comedy of errors but were very quickly rectified so we could carry on with our day. It made us laugh and made these guys human. The general manager, Mark, was super with assisting Kyle as well. I highly recommend this dealership over so many others where salesmen are just plain rude or pushy. I felt very comfortable with the whole experience.

Etelvina DaCosta

I recently purchased a new vehicle from this dealer and the service received from Stephen Farkas was excellent. Stephen is very knowledgeable and was very patient in answering all of my questions. I really appreciated the follow-up as well.

Denis Fairhead

Had a great experience purchasing my CRV from Civic Motors back in 2018. Last fall I had a issue with a small rust area. I contacted Civic Motors and 2 former employees who I tried to contact did not return my email or telephone messages. This last spring when Mark Weisbrod the general manager found out about my frustration wasted no time to rectify the problem . I am once again a very happy Civic Motors customer. Every company will at some point have customer dissatisfaction problems. The really good companies will do something about them Thanks, Mark, for all of your help. Five stars

Janett Clarkson

Had Norm last week and he was fantastic. He explained everything that is wrong with my car clearly and in detail. I am not very good at this whole car language thing and he made me feel not so dumb. Even though the car part i need is on back order, he gave me the best service he could provide. I highly recommend him.

Piyush Sarkar

I bought this beautiful Honda Civic LX Coupe 2016 from here (photos below) and this review does not do enough justice to the service and I received from these guys, especially for my very first car. Dalton was very helpful and accommodating to each and every need of mine, and went above and beyond to make sure I liked and was comfortable with the car I had chosen. Alexander helped me secure a loan and now I'm in custody of this beautiful vehicle. I cannot thank them enough and would recommend anyone willing to seriously purchase a car to go through them. Thank you again Civic Motors Honda for this amazing experience.

Sergio DiMillo

Civic motors is a top notch Honda dealership. Both in the sales and service area, they understand what customer satisfaction is and how it relates to customer's returning. I first dealt with Civic motors 10 years ago with them servicing my Honda. The work done was always performed properly and i was always treated in a very courteous manner. Shoot forward to 3 weeks ago when I purchased my new Honda at Civic Motors and the experience was terrific. It began dealing with Mo who went the extra mile to find my unique model of Honda, he was extremely polite and easy to deal with. I later dealt with Jad who was the point of contact to manage all my steps and questions. Again, a pleasure to deal with, Jad ALWAYS returned my calls and answered my questions. Ben the business manager who made a great effort to negotiate in getting my vehicle from another dealership in Quebec and went the extra mile. Lastly, the Finance manager Dany, he was extremely easy to deal with and never pressured me in the least, to purchase the extended warranty. Everybody was pleasant, very chilled and easy to deal with. Overall, a very awesome experience and I recommend buying and servicing a Honda at Civic Motors highly.

liana tenne-sens

It has been incredibly frustrating dealing with this Honda location. From sales staff who don’t know their own product specs, to trying to get ANY SORT of customer service. I’m referring to standard services these locations offer: maintenance appointments( covered under warranty) , safety recall appointments, anyone answer the phone at different times of the day( day of the week ) or any sort of callback after leaving a voicemail. I received a safety recall on my Honda vehicle first week of April2021, and am still waiting for a pulse check from this location. I’ve been in customer service for over 20+ years, and I understand that it can be busy, but the lack of any kind of service is mind blowing.

Adel Nasr

We had an AMAZING experience buying our first Honda Civic from this place. We have visited multiple dealerships but could only feel so much comfortable when we were dealing with Civic Motors Honda. No enough words can describe how awesome Mr. Naser is. He is so friendly, patient and helpful in every way possible. He just made everything so easy and comfortable for us and listened carefully to our needs and did an excellent job to keep us very happy and satisfied. I strongly recommend this place to anyone looking to buy a Honda car. I wish I could give it 10 stars out of 5.

Lorenzo M

Started off the summer with the AC in my 2018 civic not working so I decided to book it in for service at Civic Motors. Booking was easy over the phone, spoke with a gentleman named Norm who was able to answer all of my questions with clarity. When I brought the car in I dealt with Ian Blais, very friendly guy, he warned me up front of any charges if my repair wouldn't be covered under warranty. Couple hours later I got the call with a quick diagnosis, they didn't have the part but were able to get it in the following day. Return visit went just as smoothly as the first, Ian gave me a quick run down and then I was on my way, nice cool drive home in the AC. Great job Civic Motors!

Kay Donnelly

If I could give a 0 star rating I would. Drove from out of town for a VIP appointment to test drive a vehicle that was never on the lot. First I was told it was out for gas then found out they never had it and it was sold out of another dealership. Would have been nice to have known this before I drove 1 1/2 hours to get there. Not to mention wasting half a tank of gas.

M M

Consistently bad customer service. I have been frequenting this Honda location for years and don't know why I keep coming back. It is very close to my home but it would be more convenient to drive across Canada to get my Honda serviced at this point. I am OK waiting for parts and understand that Civic Motors Honda is not responsible for the delay in receiving them, but, what they are responsible for is managing their customers' expectations and providing good customer service. Every time I have ever dealt with Civic Motors there is ALWAYS a problem! Some examples include: 1) Not ordering the rims I paid for and waiting for months to realize they had not even been ordered. 2) I have a free car detailing coupon I have been trying to use for years and every time I get my car back there is a different excuse as to why they couldn't clean my car. 3) My AC condenser broke in June and I was told the part would be in on August 14, I never received a call and called on the 15th and was told they would be in on the 21st, I called on the 22nd and it was still not in, I was told to call back in a few weeks. What I find concerning is that I have been given multiple dates in which they expected the part to come in but do not follow up with their customers to manage expectations. 4) Good luck trying to get ahold of anyone here as 80% of the time I leave a voicemail that does not get returned. I have only ever bought Honda Civics my whole life and due to my experience here, I can honestly say I am no longer a Honda man. Time for a change!

Irene Liang

Me and my fiance had a good experience purchasing our first car here! Peter helped us to find our car that suits our needs for a good price. They were very patient with us :) Good service!

Saleena Trépanier

I went to Civic Motors Honda to browse around. I was on the lookout for my very first car. I did not have high hopes or had any intentions on purchasing the same day. I have had not so pleasant experience at other dealerships pressuring me to buy a car. Let me tell you that the service at Civic Motors Honda was beyond amazing. It was very welcoming and the salesman that had helped me throughout my visit took me under his wing. Thankfully, I was not pressured. They made me feel important and not just a young adult that was wasting there time at the dealership. They took there time to discuss, and finally I’ve had made the decision to purchase 2019 Honda Civic Ex. I am very happy with the purchase, and let me tell you. They take good care of their clients. They called within the week I’ve purchased the car, and were concerned if I had any more questions and how am I liking it. I am very happy with my purchase and the amazing customer service I have received. Thank you so much.

Natasha

They gave me a car that had an engine air filter that looked like it had never been changed, 2 bald tires and they were too cheap to give me a second fob for the door.

AlwaysFlawless Makeup

“You don’t know what you’ve got till it’s gone” rings true these days for me. I recently traded in my leased 2017 HRV after several years of dealing with Civic Motors Honda and am regretting not leasing my next vehicle through them. Instead, I marched on over to a luxury dealership in close proximity to Civic Motors, assuming that I’d have an experience equal to or even better than Civic Motors. Sadly, I’ve learned that not all dealerships are created equal and am missing Civic Motor’s exceptionally seamless service department and efficient, friendly sales staff. If you are considering purchasing or leasing from Civic Motors, do it! You won’t be disappointed.

Bill J

This dealership has been steadily going downhill the last years or two. I purchased my Honda CR-V there, and always use their service until recently. Not only have my repair bills gone up, but service has gone downhill. Recently had my vehicle in for an oil change, and when I got back in my vehicle the steering wheel was dirty and grease covered. This isn’t the first time this has happened, and it isn’t my first problem with Civic Motors. Contacting their service department is a nightmare as well. You’re put on hold for a minute or two, then told to leave your name and number for a call back. . I’ve left my name and number three times, and have yet to receive a call back. Not good business. Needless to say I will NOT be buying my new Honda CR-V at Civic Motors, nor will I ever allow them to service it.

Byron Hermann

Kyle made the new car purchase experience stress free and knowledgeable. He made sure he knew our “story” to help us find what we needed. He explained our options and clearly showed us possibilities that met our needs and budget, A pleasure to not feel a “high pressure salesperson” but someone who was listening and suggesting. After sale preparation and financing was also easy and clear. Congratulations to all. I hope Kyle will have a chance to be your salesperson.

Mark MacLellan

This was my first experience with Civic Motors and it was great. As someone who doesn't enjoy or have the time for the "traditional" car buying experience I found Civic to be a great solution. We dealt with Bill Stanyar who was no …

Claudette Contant

I bought my first Honda Civic Touring here (lifetime Mitsubishi owner) 6 weeks ago. Jad Hayek is a true professional sales consultant! He is respectful, customer-centric, and very well versed on the various models. Jad never entered into pressure sales tactics (nor did his manager Mark), which made it a most pleasant experience! If you’re looking for an honest, easy-going, no-pressure sales consultant from whom to buy a great car, then Jad is your “go-to” for a top quality sales experience. I never thought I’d buy a car during a pandemic, however, all safety measures were in place and abided by. Loving my new wheels! Thanks Jad and Mark!

L Barlow

I spoke with salesperson Richard over the phone and he was incredibly helpful and answered all of my questions. He was friendly and professional and I'm confident he'll help me find the perfect car at our appointment. He is not pushy at all and I can tell that he has my best interest in mind.

Jerry Utronkie

I picked up my newest 2022 Honda Civic earlier this month from Civic Motors and loving the new ride! Special thanks to Jad and his team of Mohamad and Alexander for making the experience as smooth and efficient as possible. The team at Civic Motors have always treated me with the highest degree of professionalism and the service is of the highest quality. Honda is known for great cars, and I have always appreciated being part of the Civic Motors family since 2007. This is my 5th Civic from Civic Motors... 5 stars for all 5 of them! Thank you Team Civic Motors!!!

J. MacDonald

This is the third week I'm waiting to be contacted by the Service Department. I've left a phone message once and chatted with someone using that feature twice, leaving contact info. Only received two acknowledgment emails from Service Department. I initially wanted a service appointment to put on summer tires because this dealership has them in storage. NOW I just want to get my summer tires back so I can have them installed at a local garage. Look up acknowledgement email sent last Wednesday to James MacDonald; tires in storage for Honda CRV 2009. Call me so I can get my summer tires back from you!!

Zacharie Frederick J. Laneville

I am 22 years old and this was my first time buying a new car. I didn't know what to expect.. but I was warned of a few things going into it. I had consulted this website and looked up HONDA dealers in my area and this location had the best rating by far. When I arrived to the dealership, I was immediately helped by Josh. It wasn't aggressive either, he simply asked if I was being helped and then offered to answer any questions about any of the cars I was interested in. I had pretty well already decided on the Honda Civic and wanted to purchase that day. Josh was great.. he helped me get exactly what I want, as far as price was concerned and they had no problem throwing in a bunch of incentives on top of it. I'm not much of a haggler/negotiator, but I didn't really need to do that with Josh because he was so easy to give me what I want.. and I wanted a lot. I dealt with Michel for Financing and he was excellent as well. Very honest and forth coming about all the extra features that they try to sell you. Very personable guy. After purchasing my vehicle (2016 Honda Civic EX), they had the car ready early in the morning and walked me through the features of the car when I arrived to pick it up. Although it is my ONLY experience, it was a VERY pleasant one and I can say I will definitely be returning in the future! Thanks guys!

Nigel Hearns

Recently purchased 2022 Honda Ridgeline and immensely satisfies with our sales rep Mohamed Hafid. Mohamed was knowledgeable, helpful, polite, flexible and friendly. I appreciated his candid no pressure approach. Highly recommend ask for Moe! Very pleased with our experience thus far with Civic Motors, including service department (snow tire install). No hesitation to return to them for future service and purchases.

Roger Leavoy

The service we received, from start to finish, at Civic Honda was incredible. There was no pressure to purchase and they worked hard to find the make and model that was right for you. Aidan Lee was fantastic to deal with, knew his product line, and was able to get all the information we required to make our purchase. Dany, our finance specialist, was also fantastic and ensure we got the coverage we needed to feel confident that our vehicle would be taken car of for as long as we have payments.. Overall this was a great purchasing experience and would highly recommend visiting if you are in the market for a new car.

Sacha Contant-Nagy

Terrible experience buying a car here. I went here because I saw they had a Honda fit LX in stock but by the time I got there it had already sold. They told me they could get another one in by next week so I gave a deposit and waited. 10 days go by and they call me to tell me the Honda fit LX is hard to find and try to go back on our deal and push a Honda fit EXL Navi they had on the lot which was more expensive. We haggle back and forth and come to an agreement and arrange a time so I can pick up the car. The morning I'm supposed to pick it up, Charbel, the owner calls me to tell me he thought the car he was about to sell me was a Honda fit Sport and he couldn't give me the car for the price we agreed on. He seriously didn't know the kind of cars he had on his own lot??? So I had to wait another week so they could get an LX model in for our original deal. This was a terrible experience. I got the car 2 weeks later than promised and they didn't offer anything in compensation for the extra waiting. Though I did get my car in the end I would never recommend this dealership to anyone. From promising me deadlines they couldn't keep, to making deals with me they couldn't honour, getting my car from this dealership was through and through the worst experience I've ever had buying a car.

Alexis McCreath Frangakis

I have never experienced staff that care less about a client's concerns. I spoke to Norm Durocher when I went because my car's ac did not work (this happens in a lot of hondas) and he turned me away from my scheduled appointment because they didn't have any condensers left. I understand that they may not have the part, but it is necessary to have the car diagnosed in the first place. When I went to a different Honda dealership, they were shocked that this one had turned me away without diagnosing the issue. Also, I had set my preferred form of contact to email and they did not inform me before the appointment that they had to reschedule. They said that they had called me however I did not receive any calls, and that wasn't even my preferred method of contact? The only time I was ever spoken to with any respect was when I had asked one of the employees names so that I could talk to his manager about my bad experience with him. Don't come here to purchase, or fix your car!

Cathy Datars

I recently bought a new vehicle from this dealership and I want to commend Mohamed Hafid on a job well done. He was professional, patient and knowledgeable. Took the time to answer my many questions and made sure I was comfortable with the vehicle before I left the lot. He went above and beyond in many ways. THANKS Mohamed!!

Tamara Alolea

Greatest service I have ever received from salesmen Brayden and Maher, and financial service manager Mohammad: they all offered strong support and have cared for my situation. Couldn't ask for a better team, great price and quality for my 2020 Honda Civic. I 100% recommend, they will not disappoint.

Karen Clark

Picked up my new Honda Civic yesterday. Excellent service and a very smooth uncomplicated transaction. Jad Hayek is an excellent sales rep and I was pleased to work with him. He explained the process and the car was ready exactly when he promised. Ben Lovell was also great to work with to complete the details. No surprises and all my questions were answered. I received friendly, polite and efficient service from everyone there. A number of employees even congratulated me on getting my new car. This is car #4 from this dealership.

Ge Boolean

Never lease cars from this deal or Honda unless you want to buyout. I returned my leased car on date and everything (car inspection) went well. I double checked with the manager if there futher payment required and the answer is no. BUT 4 month later they asked me to pay extra charge due to scratches on the car. (I bought lease garud but they said not covered). The worst thing is they only send me an email 4 month later and my TransUnion credit was droped from 850 to 740 due to their report!!! What a shame company.

Safina Dewshi

We purchased a CR-V last month. Nasser and Maroon were both incredibly helpful and made sure that everything went as smoothly as possible. Maroon was very helpful when we were looking in the spring, but not quite ready to buy. When we had decided and went back they completely patient while I vacillated over interior seat colour and helpful as we were deciding on which trim to get. I am confident that we got the best price, even if comparing to a more competitive market like Toronto. Nasser did his best to make sure that it was quick - not sitting in an office for longer than was necessary, as he tried to up-sell us on extras. We got exactly what we wanted and were able to pick up the car just a few days later. We will definitely be returning in a couple months when it is time for winter tires and rims! We're thrilled with our new family vehicle and with the great service we got.

Sharon L

Purchased my previous car here and had a great experience. Sales and service are top notch ! Service pricing is competitive and I never had any service work recommended or pushed on me when not necessary. Naturally, when looking for a new car, Civic Motors was at the top of the list. Stopped by on a Saturday morning and Josh Hamilton was professional and friendly as well as knowledgeable. Ultimately decided on another make but wish I could have bought it from Josh ! He was courteous and even called me to congratulate me on my new car. Would not hesitate to recommend Josh and Covic Motors !

Bill Wagar

Dealt with Kyle(sales rep) and Kumar (finance manager) and Ben(sales manager)Went by appointment, they had all covid safe protocols in place. Best experience I have ever had at any dealer in Ottawa. No hassle, no pressure just excellent service from people that know how to provide customer service. Would recommend if you are in the market for a vehicle. Look these guys up