Reviews of Campbell Ford (Rent Cars)

Patrick Lahsen

Would not recommend to anyone, long and painful process when buying a vehicle. The customer is always wrong to them. In sales team eyes they don’t do anything wrong. Highly recommend staying away from Campbell Ford !!!

CPO FastForward

Amazing job in the service department! Came to Campbell after going through hell at another dealership! So welcoming and got the job done right away and without hesitation! Patricia Taylor in the service department was absolutely wonderful! Will return for anything else needed for my car or for buying a vehicle!!! Great job guys!!

Martin Buchowski

Went to this location to have a tech look at my truck because I had my engine light and to get my tire pressure light reset. They currently are booked till next week and I'm traveling, so I could not wait till next week. They did not offer to have a tech take a quick look to make sure my vehicle is reliable to drive back home, instead it was suggested that I call roadside assistance if I break down. I than expressed that its not ideal to continue driving with my two year old daughter and break down on the highway. Not impressed with the poor customer service response, I called a different location near by and was seen right away. This location needs better customer service reps! The end...

Joseph Abramo

Campbell Ford was an amazing help with helping me secure one of my dream cars. They made it quick, easy, and painless to get everything done. I travelled 5 hours one way to purchase a car and the level of service Campbell Ford provided it was worth every second, Specifically ask for Peter Maloney, he helped me out with everything and was nothing but honest and upfront, a hard quality to find in a good sales person now a days, and Simon Turtle the finance manager made it super easy to get approved for Ford Credit with a great interest rate! Highly recommend them !!!

John Y

I just purchased my third vehicle from Campbell Ford and couldn't be happier! Andrew Orchard goes out of his way to make you feel comfortable, is completely transparent with all information, and ensures that the final deal is fair and equitable for both parties. Beyond the sale, Andrew won't let you leave with your new vehicle until he familiarizes you with it -- so that you drive away confident, secure, and excited! I highly recommend Andrew and the Campbell Ford team for all your vehicle purchases and service!

Nick Pullen

I really appreciated the no pressure sales. Ken listened to what I wanted and delivered with NO pressure. He will definitely be my first call when I buy again.

Allan Schwarz

I bought a used 2020 Ford Fusion from Campbell Ford. I'm very happy with the car and although i noticed a few things after I picked up the vehicle, the staff went out of their way to address the issues post-delivery.

Joe Smit

Great experience placing an order for a new vehicle. My sales rep was Vahid who is the nicest guy and very honest. I found out later that some of my acquaintances had interacted with him as well and they had a lot of good things to say …

Philippe deRepentigny

My experience with Campbell Ford was terrible. They only want to attend my husband to sell new tires. When I told them that I should use the tires guarantees, they made we waste more that 2 hours to say that they couldn't apply the warranty in our case. I gone to Canadian Tire and they gave me new tires (with the warranty) in the same time. After that, they tried to asked me to pay a bill that was covered under Ford Leesed car guarantee. My experience was horrible!!!!!

Geoff Hamer

The representative Pete was outstanding and provided some of the best customer service. The second day I had my car the check engine light came on and they gave me a rental and fixed it in the matter of days! Will be back for sure!

Natalie S

Worsed service ever. They "fixed" my car on Wednesday, and this morning, after jut 2 days, it doesn't start. And shows the exact error. More, they take your car, they are supposed to give you a courtesy car, as per contract, but "they don't have any available", and they don't cover for commute expenses...FORD = FOUND ON ROAD DYING

Mike Johnson

Never deal with these guys. Right from the Sales experience to the service and everything to do with their customer service be it over phone, email, or in person. They lied and made me wait for 2 months for base model sedan 2 years ago but I help them responsible and they had to give me a demo while I waited. After receiving the car, only to find out that 2 out of the 3 features that i had asked for was not included. Who cares, its just a lease but less than 2 years later I've been running into major issues with the car and dealing with Campbell Ford has been a nightmare. I cant blame the dealership for Ford being a piece of crap but the dealership gets the cake for being the worst. And their ads on the radio are so annoying because reading from the other comments too, they have the worst service technicians...why would I ever trust them. So here I go again. I finally got to a sales representative when I told them I was going to get out of my lease for another Ford (like I would ever do that again). He was quick to get me a price but I just wanted to get some info regarding my existing lease which I did in the end. Now months later, I am coming to the end of my lease and they have yet to bother with walking me through the lease end process. I have had made numerous calls, just to get their unprofessional receptionist who sounds like she doesn't want to be there who transfers you to voicemails....even when you particularly ask for someone who is in their office and not on vacation. Gotta love the fact that these guys are still in business. Fully recommend this dealership if you like to have a sore ass if you know what I mean.

Tony Muma

Service people are always professional at Campbell Ford. I didn't mind paying for two diagnostics that didn't yield much conclusive. But I did not expect a $300 bill to reattach a piece of plastic trim . The amount was not precommunicated and is too much.

Kwama Cadogan

Great experience, Maureen O'Gorman was my sales rep and could not have been more helpful. Answered all my questions including after the sale. Highly recommend her.

Lupita Torres Favela

I had a very positive experience at Campbell Ford. Steve and Simon were very professional, helpful and fair. The process of trading in my old vehicle and leasing a new 2020 Escape was not stressful and went smoothly. I was given helpful advice, my questions were answered promptly and clearly, and it was evident that they wanted my whole experience to be positive. I am very satisfied with the customer service I received and will definitely recommend Campbell Ford to my friends and family. I am very much enjoying driving my new vehicle and will return to Ford in the future. Thank you!

Ann-Marie Butt

I have owned several cars and dealt with numerous mechanics and service providers over the years. Every one of them was better than Campbell Ford. My experience buying a one-year-old car here was uniformly negative. I had problems with the car from the minute I drove it off the lot. Campbell said that the car was fine but I took it to an independent contractor who said that it had probably been in an accident. Ripoff place. Dishonest. I never went back. Went to Lincoln Heights Ford for many years to have my car serviced there. Terrific people. I highly recommend them.

Devon Murphy

Campbell Ford Ottawa was the best customer service I have ever received for repairing my vehicle! Darline was amazing, she listened to the issues I was having and took very thorough notes to pass on to the service team. Everything was covered by warranty and I was still treated like a paying customer. Everyone I dealt with was so nice and helpful. Definitely recommend buying and servicing a vehicle from this place!

Jassi.s197

Campbell Ford and their sales staff have got me into my last two cars at the price I was looking for. The deal on my Focus ST was right on the money after another dealership tried to charge way too much. …

Marie McKeown

The staff at Campbell Ford were friendly, conscientious, and very attentive and responsive to our needs in making a car purchase. We had a very positive experience and highly recommend the dealership.

Liisa Honkanen

I went to look at a new car. The salesperson was quite good at the start but he seemed to be distracted about something and hsd to leave. After coming back he showed me some used cars but had to leave again. This time he didnt come back and I had to go. It was quite annoying to say the least.

Charles Rotenberg

The service manager is extremely dodgy, and the service tech guys are known to steal items from your car. I'd recommend clearing your car out completely before taking it in for any type of service what so ever. If you can go to a different branch without it being too out of the way then do it. I've been trying to get a stolen item back for two weeks and I still continue to get dodged by the service team. Never experienced such poor customer service in my life.

Leonard Jarvis

I had a very good experience dealing with Campbell Ford. I've dealt with other Ford dealerships and I lost all hope. I really appreciate working with Kenny & Andrea. I will never go anywhere else again. I muchly appreciate the amount of effort they put in for trying to get me in my dream car. I would highly recommend Campbell Ford to anyone who's looking to buy a car ????????????

Jerome Abdon

Great sale service from Peter and service department Jean Luc Proulx was excellent. I have only been there once but so far no complaints!!! Thx

Louise Alberelli

I just purchased a Ford F150 Limited from Campbell Ford Ottawa. Great customer experiance. Steve, Ken and James helped in every aspect of the purchase. A no pressure sales team. I received a good trade in value and am very happy with the new truck. CU in 4 years :)

Jordanna Share

Had my car serviced here. They were courteous, friendly, and had a very helpful pick-up and drop off service to accommodate me during my work day. Thank you Campbell Ford!

Badmansband

Having purchased from Campbell before the process was seamless with the aid of my same sales representative. He ensured every I was dotted and t was crossed. I am extremely happy with all aspects of the purchase.

Sarah McGuire

Worst customer service from any dealer and make you feel like your business isn't worth their time. Avoid as much as possible.

HARSH PARIKH

I have bought several trucks from Campbell Ford. Absolutely love my truck and the service from Campbell Ford is top notch. I recommend them highly and will continue to be a loyal customer for life!!

Kal'El Jhin

I usually don't enjoy any experience with a dealership due to the tired old pushy sales methods. Personally, I dread having to go through the car purchasing process. David Newell is the guy you want to see at Campbell. He was straight shooting and legitimately interested in helping me find the best fit. Despite being honest with him about my timelines and "exploratory" intentions when I sat with him, he still went well beyond and was extremely responsive in our follow-ups. I enjoyed the process with him and will now look forward to purchasing a vehicle with him from Campbell Ford. Honestly, if more car sales people had this approach, the overall reputation of the industry could see a strong improvement.

Racing Fox

If you are looking for an F150, Chris S is your guy. Extremely pleasant and knowledgeable and zero pressure...loved buying from this dealership. Mgmt too were very helpful and pickup was quick and based on my availability. I did shop …

Joey McCormick

Courteous, helpful staff, decent deal on something reliable, solid warranty and service. What's not to like? Stephen was a pleasure to work with, and I can recommend him to anyone.

Orko Garai

We were in the market for a new SUV. I wanted something with awd and hybrid. Despite a huge lack of inventory across the city Campbell Ford was able to get me in the vehicle I wanted in about a week. So surprises on the final bill.

Sigrid Macdonald

Went in and specifically asked for an oil change only. 1.5 hr later I went to pay and they charged me for new wipers and air filter. Not sure if they are trying to boost revenue during the pandemic but this isn’t the way to do it.

Stephanie Delorme

I'd like to thank Kenny for his hard work! He was patient, knowledgeable and has an overall friendly demeanor. He is the reason my husband and I purchased our first Ford and we are so happy with the truck. He made sure we had options and we also ended up getting a beautiful tonneau cover and spray-on bed liner, which looks fantastic and well done. Thank you to Campbell Ford on Carling Ave. for such a great team. You are all amazing and it's clear you all work tirelessly to ensure customer satisfaction is guaranteed. Thanks again Kenny.

Micheal The Designer's Wflowers

My car, 2016 Escape, broke down at 4p.m. on a Fri. afternoon on the 417 just 10 minutes from our destination. Got safely to the side of the highway, called CAA and eventually had a ride in the back of a police car to Campbell Ford where my car had been taken. The service people were super friendly and helpful. I got the use of a car for the weekend, at a very nominal fee, and they even helped me unpack my car and repack in a smaller car. I got a phone call very promptly on Mon morning to tell me my car would be ready by noon. (and it was)... the issue was explained to me in terms that I could easily understand and the cost, again, was very reasonable. It was overall a super getaway weekend in Ottawa, thanx in a very large part to Campbell Ford.

Don Beaudoin

I've been buying vehicles from Campbell Ford since 1975 and Gord Hoddinott in 1978-79 and Ken Moore since 2014.....great people to deal with (I can be a difficult customer at times) To be honest, I've dealt only a couple of times with the actual service part of Campbell and it was top quality service from quality people, quality work and surprisingly low prices ! Thanks to Dave Colquitt Jean -Luc Prolux and everyone at Campbell and thanks to my main man Ken Moore.

Atul Bhandari

Brought my vehicle in for a brake job. Scheduled a day in advance. Campbell Ford assessed the work, provided a quote and they delivered, almost to the penny. Very happy with the work and the level of service.

R Wilson

I received friendly service from Alvin. Professional, but never pushy. He answered all my questions as I sat in a few different cars. Finally found the Fusion to suit me. Nima worked with me on the price as the used car manager. He was hearing my interests and budget concerns fairly while trying to get me into the car that I wanted for a price that I could live with. Kristin was very helpful in the financing office. I felt like she was really striking as much balance as possible between my best interest and the interest of the dealership. Overall, my experience really lived up to the Straight Talk, Real People slogan. Thanks Alvin, Kristin, and Nima.

Rebecca Coxon

Always a great place to service your vehicle starting wth a quick appointment schedule then service advisor professionally explained the work and last but no least the shuttle service which is a goo value added to the whole experience! Ford Campbell please keep up the good work! Thanks Regards Chris Draga

Eric Yee

Vanessa is amazing at the service department... able to accommodate an unscheduled service and my car war repaired quickly. Their shuttle team is friendly and helpful... Ralph is fantastic and has great conversation... overall the best Ford dealership in the city!

Josh Tochijara

Great place to deal with. Made purchasing a new car easy and straight forward. Highly recommend.

samantha cadieux

Vahid made the process of buying a car so much easier! Would highly recommend. We are enjoying our new 4Runner!

Nancy T

Fleet service is excellent! Good quality work at a reasonable price.

Joshua K

I was once again impressed by the friendly service during my cars latest checkup. Lesley was my service advisor and was very helpful and pleasant with a great sense of humour. My 4 stars were because of the lack of covid precautions in the shuttle which I have been assured have been addressed now. Understandably early on there was a shortage of masks, and hopefully a limit to no more than 3 people including the driver in each shuttle. A very well run business all in all. Won't see the need to go elsewhere in the future.

scott hamilton

I arranged to have a service appointment for my car. Everything was done on a timely basis. Distancing was respected and plexiglass partitions were in place. But my dogs still got their treats, like always

Curtis P

Unbelievable service. Got me in the exact truck I wanted for a great pricing. Hats off to Kenny he’s exactly what you look for in a salesman, he went out of his way for us and I appreciate it.

Darlene Harper

Tremendous experience dealing with the Campbell team on a new Super Duty truck. While most dealers wanted me to take what they had on their lots Campbells got me what I wanted to the letter. After owning it for a week I must say that this truck has surpassed my expectations. Dave Mathers in sales, Steve in Finance and Phil the manager are top people and you owe it to yourself to talk to them or I'm sure any of the others to help you in your next purchase. Thanks again guys!

Justin Richard

I drove my 2011 Mustang to Ottawa from Halifax in the fall and stored it for several months in an indoor heated garage. It would not start when I tried to use it to get around on the Easter weekend. At first the car would run after a boost, but it would never start on it's own. By carrying a boost pack in the car, I was able to get my most important things done on Easter Sunday. However at one point, the car would not remain running after a boost. On Monday I contacted Ford Roadside Service and the car was towed to Campbell's. Campbell technicians pointed out that at some point during the several boosts, the polarity had been reversed on the booster cables and a main fuse blew. I could see that this may have happened and agreed that the cost of the fuse ($40) and installation ($140) was my responsibility. However, Campbell's also insists that I am responsible for the battery as well. They claim the battery may have frozen a cell due to my improper storage (?). Or that when the fuse blew, it destroyed a battery cell. By trying to make the battery problem my fault, these excuses ignore the fact that if the batter had been working, I wouldn't have been boosting the car. When I picked up the car I was running late for a meeting and paid the $200 for the battery as well as the other costs that I had acknowledged may have been my responsibility. The desk staff and shuttle driver that I dealt with were polite and courteous. But I am disappointed with my experience at Campbell's.

Jenna LeBlanc

I can’t say enough good about my Campbell Ford experiences. From the time one walks in to to time you leave someone is ensuring your being looked after. I’d like to give a “shout out” to Lesley on the service desk. Lesley is very knowledgeable in her field and goes that “extra mile” which goes along way to a customer leaving Campbell Ford satisfied.

Stephen Peruzzi

I needed quick advice on a towing wiring harness. Patrick from the service department came and took a quick look at my vehicle, made great helpful recommendations, and now I have a path forward. These are the positive experiences that make me come back to Campbell Ford. Such small things make a big difference.

kevin barber

The service rep was very accommodating to make sure I was happy with the service. There was a mistake on the service which was MY fault As I did not inform him it was a 19 F150 apposed to my old 17 that was totalled and I did not update your database. As I bought the truck at another dealer but I have always used Campbell Ford for service since I bought my 1st car there in 2006. In total I have bought 5 vehicles ( 2 Escapes and 2 Mustangs and 1 F150 )from you and have no complaints with any sales, parts or servicing done at Campbell Ford. Parts department is friendly and knowledgeable.

Dan Acton

Great dealership, ask for Vahid. Me and wife went in on Saturday, October 16th, 2021. It was pouring buckets, but Vahid took us out to test-drive a Ford Escape Hybrid. As a couple looking at buying our first new car he really put our …

Ross Saunders

Fair prices and amazing staff! 3 different issues fixed in a short amount of time and still had money left for xmas. Refreshing to deal with a service dept. that actually knows vehicles and a Service Manager who was once a tech so he actually knows and can diagnose/explain the work being done. Will def. take my car back there.

Steven Le

Finally - an honest service advisor! I had a number of issues identified by another automotive company, so took it to Ford for a second opinion. Scott Gariepy was incredibly friendly and helpful. He had the opportunity to take advantage of the situation - but instead told me that the only thing actually wrong was covered under my warranty!

Duane Avery

Excellent experience at Campbell Ford Purchasing a new vehicle can be a daunting task but my experience with Peter Maloney was smooth and hassle free. I never felt pressure at any point and am 100% satisfied with my purchase - a new 2020 Ford Explorer ST. I would definitely recommend Campbell Ford - Ask for Peter !

Titian Costea

I've been dealing with Cory on the commercial service side for a while now, and I find he is very knowledgeable, honest and does a great job at making the whole process personal. Today I ended up going to Dan Murphy Ford to have a power steering issue looked at, and after the tech "kicked the tires" a little he said it would cost $1200 to fix. I paid the diagnostic fee then brought it to Campbell Ford immediately after for a second opinion. Cory was able to squeeze me in and had the problem diagnosed and fixed within the hour, and it didn't cost me much more than what I paid for the initial "diagnostics" at Dan Murphy. If you have a fleet or just one truck, this is the place to go. No doubt in my mind.

Elena L

We were delighted with the assistance we received from Rory in buying a used Ford Focus. Our son was looking for a reliable car that was ready to drive away and Campbell Ford had a great range for us to view and ultimately select a vehicle. Rory and the team got the car ready for us to drive away the next day as requested. I'd definitely buy from Campbell Ford again.

Andre Therrien

Friendly service and a great deal. Cant ask for anything more than that. David and Steve were great from the moment I stepped foot in the showroom. I didnt feel pressured to purchase and when I decided on my new vehicle, the sale was dealt with promptly and professionally. David has followed up a few times to check if I needed anything which I would say is above and beyond. I will be back repeatedly for my vehicles at Campbell Ford.

Chris Cadieux

Purchased expensive used Escape with 21k on.Shortly after was told summer tires soon would need replacing - less than 30k on Michelin ties rated at 90K. Advised Used Car Manager who was bizarrely uninterested in my concern. He didn't even tell me Campbell is an approved Michelin dealer for warranty purposes. I'd already purchased snows and winter mats (another $2k).Was hoping for a ten year relationship, but based on this unpleasant experience am moving to another Ford dealership. Mechanics etc treated me well.

Thabata saraiva

Good service to begin with but they keep spaming me to post a review about their service.

Mark Grossmith

They are great at Ford. I have been purchasing trucks from them (Ken Moore) for over 10 years. The Service center has always been friendly and welcoming. Ken has always been my contact at Ford and he is always on the ball. He is in the used car section but he can sell new also. Please like this review if you read it. Thank you and have fun.

Chris M

Excellent friendly service. Good communication and timely troubleshooting. Best service I've had at local Ford dealerships. Will be back again.

Jacob Sutherland

Fantastic service from Andrew (sales) and Simon (financing) they got us into a great truck, and went the extra mile to get us a very fair price. Highly recommend Campbell ford!

Paul Anderson

Ken Moore is a very professional and friendly salesperson. I have purchased several new and used vehicles from him over the past few years.

Garrett Fox

Great service! was well taken care of.

S L

Love my new Ford Ranger. Vahid made this buying experience quick and easy. Highly recommend.

Paul Haskins

I must confess being in the customer service industry for over 20 years I am very picky where I choose to take my business. We left Campbell's feeling like the Sales team had taken the time to educate us on all the options and benefits of each model and all the available financial incentives for those models. Their laid back no pressure sales team (believe me it took 3 visits to finally decide and countless comparisons with other dealerships) is truly beyond compare. Don't take my word for it, go down to Campbell's to walk the lot and check out all they have to offer, I'm sure you will find professional, informative staff every step of the way to help you in making the right purchase for you. Thank you once again Campbell Ford, you have earned my business for sure!

Todd Cain

Great service!! Great experience!! Recently purchased a 2020 F-150 from Khima Reyal; he is awesome very honest and upfront. I truly enjoyed negotiating with him had a blast, feel great about the purchase. One of the best buying experience. I will definitely recommend them and definitely buy from them again; cannot say enough good things go see Khima Reyal you will not regret it!!

Derek Schaefer

The service department works hard to satisfy customer requests, by providing detailed description of work, estimates, client satisfaction, etc. This is our second vehicle with this dealership and quite satisfied with their service.

B Babco

Always get things done. Specially Patrick one of the Service Advisor. Hes been helping me a lot. Such a great guy.

Shelby N

Don't come here for your first car. They tried to charge us 5000 dollars for an extended warranty that when I checked into myself I could get for 1750. The unprofessionalism of both the salesman and the finance manager is disappointing. First off, after we chose our vehicle, signed the papers and had a pick up date, a whole other salesman continued to email us asking if we still wanted a vehicle. We explained that we had already chosen one with another salesman. This salesman told his manager that we weren't answering and had HIM contact us instead. Now we email the manager back explaining yet again we've already chosen one AND that we have been answering his salesman, to no reply. The day before we were supposed to pick up the vehicle, we get a call from the finance manager saying we've been declined for a loan on our chosen vehicle so she was looking into a different one and that she would call us back before 8pm. No calls came. The day of the supposed pick up, I called the finance manager to see if we could attempt to switch the name on the loan from my partner's to mine and I left a voicemail asking so at 2:40pm. I call back again 40 mins later and ask the secretary if the finance manager is in and she said yes. I'm then redirected to her line and put on hold for less than a minute and got sent to voicemail. The day we were supposed to pick up the car, had there not been a hiccup, we received no contact from anyone at Campbell Ford with an update or a follow up. We've still received no update or follow up from them so it's fair to say they didn't want our business and moved on.

Heart Breakers

Lovely dealer where I do all my service, as well as that of my fiancee and family members with common sense (Ford owners). The service team is first rate, from appointment making to when they hand you back the keys. It's difficult to compare this place to other dealers but I will say this; sometimes it's nice to visit the library and skip on the circus.

Burhan Celik

Update: Ken Moore even hung up on us when we called; extremely unprofessional because that’s how they treat customers who spend $80,000 on a brand new truck. Imagine buying a $20,000 car, you’ll receive even worse service. Tried to take the …

Chris Guerin

Visited the sales department of Campbell Ford (Khima Reyal) to discuss the purchase of a new vehicle. Made an appointment and explained the type of vehicle we were looking for. Took a test drive in two types of vehicles.

Karen Kappel

Making the appointment was several emails and phone calls therefore very frustrating. Day of the event went very smoothly, in and out in no time. We still have pausing when starting the car and moving.

Matt k

Enjoyed dealing with Alvin Timmons He responded to my visit quickly at late afternoon on a hot day. I had been watchiing the Mustang that I purchased for some time. I'm pleased with the vehicle. Mr Timmons was very pleasant to talk to and answered all my questions.No financing was needed,so paperwork was simple.The vehicle was ready washed.plated and oil changed when delivered. I plan to have servicing done here. Thks. Barry Bourassa

Mark Elkington

Excellent service with sound advise on the maintenance of our new motorhome.

Kaysha Jeff Saunders

The team at Campbell Ford treat you as a real person and a valued customer. They’re honest about what needs to be fixed now and what you can wait for and not trying to drain you at once . I love their shuttle service as well , so handy and always nice conversations. From Darlene at the front desk , Kane, Patrick & Leslie I am pleased when there. However because I drive a FORD proudly I’m not there often ????!

Randy Braaten

I have bought five trucks and SUV from this dealership, Ask for Khima in sales, Outstanding price and customer service, Very friendly staff and Ford Credit is so nice to deal with which is why I highly recommended this dealership for all you future trucks or SUV purchases!!!! ????????

Roch Thibert

This is the best dealership that i purchased a car from. A huge thank you to Maureen O'Gorman for helping me out with the purchase of my car along with Simon. Both of them are very knowledgeable and extremely helpful with any of my questions. I drove 5 hours to purchase my car and they made my experience an easy one. I'd highly recommend this dealership to anyone that's looking to purchase their next vehicle. Everyone is extremely helpful and friendly.

Jj Cel

I recently visited Campbell Ford as my 2008 grand Marquis' engine was acting up. They quickly took me in and within hours I had a diagnosis. I even got shuttle service to my shop while I waited. The best customer service I've seen in a long time. There is a lady in the service department Vanessa was so awesome. I think I made friends at Campbell and will take my car there if any other troubles arise. Thank you so much for your time and great service. Micheal The Designer from Wflowers. :)

Franco Liberatore

These workers will take very good care of you. They pay attention to detail and know how to make Things right. Whatever it is you need, it's at Campbell Ford.

Jonathan Norton

I first went to Campbell Ford in order to get the extended warranty for the LCM on my 2003 Crown Victoria fixed. I had asked to have my car back by 3pm and they had it done by 10am. Excellent service by both the service advisor (Which I beleive was Tony Muma) and the technician who fixed my problem (went by the name of Anthony I beleive). I felt welcome and appreciated even though I was in for a free fix. This earned my respect and I started buying my parts for my Ford at their professional parts counter. Knowledgeable, courteous and excellent staff. I would recommend getting your car serviced here. Pricing may be a bit more expensive than your average mechanic, but no one else will do it entirely right. They also offer a 15% discount on parts and service to active and retired military, which is a very polite gesture.

B

We deliberately drive past a couple of other Ford Dealerships to get our vehicles serviced at Campbell Ford, that should speak for itself.

Nathan “Renegade2092”

Absolutely wonderful staff... My sales rep John was awesome and James the Manager was the greatest.. !

Julie Egan

I went to Campbell Ford for some service and again it was great. They always try to accommodate your time requests for service, service is done very quickly and with quality. Staff is always polite and gentle.

Ken Ward

Just bought my first Ford vehicle from this dealership. I had bought 2 previous vehicles in the past from separate dealerships and never truly enjoyed the car buying experience because of it, until I went into Campbell Ford. The entire process was pressure-free, smooth and really enjoyable. Honest, down to earth people who truly wanted to help me. I had 3 nice salesman introduce themselves to me and not one of them put any pressure. Highly recommend checking this dealership out. Very friendly and honest people. Ottawa’s oldest dealership for a reason I guess!

guanghui x

I would like to thank Kenny Moore and the team at Campbell Ford for the great service and deal on my new truck. This is my 3rd purchase from Campbell Ford and certainly not my last!

Konrad Margiel

My husband and I are very happy with our experience at Campbell Ford. The sales representative was very knowledgeable and worked with us to meet our needs and expectations. We are very happy with our vehicle purchase. Would strongly recommend this dealership.

MICHAEL G CARIGLIA

I just brought home my 2021 Ranger from Campbell Ford and I couldn't be happier. Andrew O. really made the experience worry free, exciting and most importantly, seamless. Without Andrew, Campbell Ford is just a dealership, he's the reason …

Patrick Lyons

Stay away. Plain and simple. I went there to change four bulbs of my Ford Fusion 2014 to avoid paying 120 dollars to Canadian Tire, I paid 193.26 dollars instead and job is NOT done properly. Forget about waiting more than 2 hours just to …

Virginia Woodley

I would avoid buying any used vehicles from this place, very sketchy. I viewed a 2017 Ford Escape at 17,989$ and the vehicle was posted on Kijji 14 days ago, upon inspecting the vehicle I noticed loads of rust around the brakes, underneath, wheel and struts and the tires where basically finished and almost bald, the brakes where basically done for when driving and was hard to stop, the sales guy Alvin told me that the car has not been inspected yet and was unsure what would be fixed. So I asked to take the vehicle to my mechanic and have an inspection done for peace of mind, the sales person Alvin told me that they could not permit anybody to take the vehicle to a mechanic. Alvin said that my mechanic might say 5 things are wrong but his will say only 2 as he’s had that happen before and apparently he trusts his mechanics more and that one time before a mechanic said a car was in an accident but the carfax said it wasn’t and he knew the previous owners and knew it wasn’t, basically just a scammer excuses. I walked out he attempted to reassure me with their inspection process but honestly if a dealership asking almost 18 grand for a used vehicle is not okay with it being inspected by a licensed mechanic then clearly their up to no good and their service guys are probably passing safeties with stuff wrong, I wouldn’t trust this place unless they let you have the vehicle inspected by a third party.

Dennis Dwyer

I called for a service appointment and was called back promptly. When I emailed to schedule a new appointment when I had to cancel I was again contacted promptly. The service advisor, Jean Luc, was very helpful. The shuttle service was great. In every way, first rate service.

Kelly Tranmer

First time customer with Campbell Ford and they did not disappoint. From a short conversation via text Peter had what I was looking for and Simon made the numbers work for me. One of my easiest hassle free vehicle purchase I’ve made. Really appreciate they’re efforts.

Trevor Demers

They did the job I asked of them and now my brakes work fine!

Jhada Ward

Visited Campbell Ford in 2013 and 2020 to look at buying a new F150. Both times the sales staff really tried to pour on the pressure to buy in a unprofessional manner. In 2013, they took my credit card to show I was a serious buyer and then refused to return it! In 2020, I met with the sales person to trade in my truck I bought in 2013 and they refused to give me a track in price unless I agreed to purchase the truck. Made a big deal about how the US buyer would give me top dollar for my truck only if I agreed right then and there. Anyway, I obviously wasn't going to commit to buy a truck unless I knew the price (am I crazy???) and the sales manager was rude. Told them I was not happy with the experience and they said they had another buyer for the truck. Salesman called me the next day and said the mysterious "other buyer" couldn't get financing so it was still available. Stay away from this place because all they do is cause stress.

keana decontie

David was awesome and was the difference between choosing Campbell Ford and any other dealer. He was everything a salesman isn't. He just had a conversation with me as opposed to all the sales pitching. He made purchasing a car a more pleasant experience than what I had received up to that point.

Joel Greyling

I was very impressed by Campbell until I had to have my car in to do the same repair three times in a week. The service advisors were not helpful and gave me the impression my concerns were not worth their time. On top of that, they tired to pass the buck on the repair being done onto Ford corporate and other dealerships rather then finding a solution to the problem.

Eric Diotte

Parts department 5 stars! Any time I've called for parts, either they've had them, or ordered them and had them as fast as the next day. In terms of service or vehicle purchase they are no better or worse than any other dealership IMHO.

Andrew Bearss

The customer service was quick, efficient, and clear. In a short period of time I understood what my vehicle needed and how the repairs would be done. Also, the detailed summary at the end was clear so I could understand what had been completed. For me, really a five-star experience.

Sherry Lamarche

Excellent sales experience, there was no pressure to buy. Our salesperson Dave didn't make me feel like "if you don't buy right now, you lose". We told them our budget and they didn't go beyond it. They worked for us to find the best option for our wants and needs.

L R

I brought my 2015 ford focus in for recall. I fealth with Patrick and Darlene they were both very helpful and professional. After my recall I was told what was wrong with the vehicle and what parts were replaced. O really appreciated the time they took to answer all my questions and my car runs smoothly now because of Campbell Ford. THANK YOU CAMPBELL FORD

Ben RAF

My experience has been, um, quite hysterical. We brought our vehicle in to be repaired after a collision and got it back after 3 weeks and it was making noise. We had to bring our vehicle back in 4 more times over the next four months for it to finally be fixed. Now, I can understand someone not knowing where the noise is coming from, but for someone to say they don't hear it when it's clearly making a noise, that's just confusing. Not to mention the fact that every time we brought our vehicle in they reminded us how kind they were not to charge us for loaner....um....we paid for a rental out of pocket for three weeks when it first happened. The car should have been fixed in the first place! The loaner isn't going above and beyond. The icing on the cake was that when we left our car with them for 8 days while we were out of town (the time they finally fixed noise problem), we asked if they could service it as well since it was due. We got the car back, were specifically told it was serviced- and guess what, service light comes on as were headed out of town a few days later on a 1600km road trip. We brought car back in to be serviced, no apology that we were lied to, and were again told that since they're sooooo nice they won't charge us for loaner. What happened to honest customer service!!! We wouldn't need a loaner had you just done your job!! Unreal. Rant over. Don't go there! Cheers!

Carlos Shark

I've always received professional service at this location. They are generally quick to get me in as well. I've had service done during Covid and the waiting room was reconfigured for physical distancing and while I was waiting, I noticed the cleaning was done frequently.

Ralph Michaelis

I was impressed with the service from Tony, big truck/RV repair manager. I was in a need for quick service for my RV, Tony made it happen in a 1 day turn around. …

Morgan Bristow

Long story short, I had an unfortunate experience with the service department and left the dealership with the view that I would never go back no matter what. I felt less than valued as a client, especially one who had spent $60k on a truck and had all my service done there since new. BUT, after a persistent shop foreman was able to get in touch with me (I really didn't want to chat as I felt my mind was made up, but he managed to get in touch), he was able to find a way to make it right. Now, what I valued was that he essentially took ownership of the issue, apologized and offered to make it right. The thing that impressed me, was it was a genuine concern that I had a poor experience and a recognition that things could have been dealt with differently. He wanted to make it right. No buying my business with free offers or anything like that, just a genuine; "we should of done better, we are sorry, we will make it right and we would like you to give us a try to earn your business back". Negative experience turned into a positive experience.

Kerry

Been dealing with Campbell Ford for over a decade for work and personal fleet. Great service , always pleasant , quick turn around and always honest and fair. Strongly recommend them , I travel from across town to service here specifically .

Kevin Pearson

Recently, I called another Ford dealership for my routine oil change, but also to have my transmission checked because I was having an issue with my F-150 and 3rd to 4th gear. Their advisor said "we won't check it, there's nothing we can do. It's a known issue." Odd thing to say when the customer owns a brand new truck, so I decided to Campbell. The day I arrived at Campbell Ford, I spoke with their service advisor, Patrick Ellis, and I explained to him what I was experiencing. The same explanation I gave to the other dealer. Pat listened, and spoke to their technicians. Turns out, my truck was behind on drivetrain updates, and since then, the problem has stopped. Absolutely fantastic service, Patrick! Thank you for helping me with my truck.

dp link

All of the staff in Leasing and Service have always treated me very well. The work completed is professional and the price is is appropriate. My next car will be through Campbell Leasing.

Paul Markey

quick and courteous service. felt really good about how well they dealt with the problem with my vehicle. also, have always had a positive experience while purchasing a vehicle.

Camila Martinelli

Service staff, especially Kane, were professional, courteous and helpful. The services performed on my vehicle were done in a timely manner and to complete satisfaction. Shuttle to and from home was timely and drivers were courteous. Shuttle and service area were clean and had appropriate measures in place to deal with customers during Covid pandemic.

David Ryan

Purchased my Ford elsewhere, but switched to Campbell for my service needs after poor treatment from the dealership I had purchased from. Exceptional customer service at Campbell Ford, thanks to the staff and particularly the professionalism of Patrick Ellis in service. I will continue to use Campbell Ford for any repairs/maintenance issues and because of this exceptional treatment I have recieved will make a point / go out of my way to purchase my next truck with Campbell Ford.

Barry Bourassa

Excellent attention to detail , very fair dealing price etc.. Definitely would recommend this dealership to others .. Thanks Campbell Ford.

Psychokitten She

Purchased a Certified Pre-owned Mustang convertible here and have never had such an easy car-buying experience. Peter Maloney was our sales rep. and did an amazing job of getting us the car we wanted. We drove on to the lot 15 minutes before closing and he took the time to discuss the car and our needs. Thanks for going above and beyond Peter. Its not often that you see service like this anymore!

Susan McIntosh

Amazing customer service and no pressure. They genuinely care. Khima and David went above and beyond to get what we were looking for at a great price. It was a pleasure doing business at Campbell Ford. Highly recommend.

El Dingo

I had trouble finding information on your website about what is specifically included in The Works. I easily booked a service appointment online. The service representative, Shelby, was very knowledgable and helpful in explaining some repairs that my vehicle needed and worked quickly to have everything completed on time.

Graham Finn

I had a great experience at Campbell ford. We agreed on a price and a couple adjustments to the car and they 100% followed through. We even have an issue with our front windshield after we had taken the car home and they came over and fixed it at no added charge. Steve was great! Thanks for the great ride!

Guy Pensa

After wasting time at a local small town dealer, I found myself taking the time to travel an hour to Campbell Ford. Andrew O took the time to help me find the truck I've been dreaming of. No hassle, No pressure sales. Campbell Ford really stands by the dealer motto "Good People, Straight Talk - Always the best deal!"

PMarie

Just bought myself a 2018 Ford Escape SEL. Great service, friendly salesman that will help you look for a suitable vehicle that is of your interest. Great prices and financing available. Very happy with my purchase!

Michael Romain

I booked my appointment to have the car service and to have the tires changed. They came to my home to get the car in the morning and dropped it back in the afternoon. A really superb and priceless service to a loyal customer. It was extremely practical and an efficient way to service the car during this stressful time. Thank you Campbell Ford

Ryan Richer

Campbell ford made my experience so simple and seamless. I thought I knew what I wanted and was certain I wanted to get in and out quickly, but Peter worked with me to find something that I would like and be happy about purchasing. I would …

Rick Rain

Our company bought a F150 during Covid to add to our fleet. Simon Turtle and Mr Hoddinnott both real gentlemen to deal with. Urbano will definitely continue a business relationship with Campbell Ford. Cheers Justin Richard- Urbano Inc

Brendan McHale

Dealing with Khima and Simon... I signed the contract for a car (which was being painted), they took my trade in car's registration, never returned my calls a week later for pickup. Turns out they sold the car that I signed for behind my back and never returned my registration for the trade in. I had to call them 3 times in order to even schedule a pickup date to get my registration back. Simply stating the facts on what happened.. and I am not impressed with how unprofessional these people are.

Rob S

I have been a client with Campbell Ford for five and a half years. The advisors and all service employees are courteous and knowledgeable. The shuttle service is great as are the drivers. …

Derek Dedman

If you buy a car here, go through the car with a magnifying glass because they sold me new a car with 2 missing window sticker features, and several visible defects. It took 2 months to install one and they refused the other. I felt like customer service was non-existent, breaking their word on multiple occasions. Had to go there in person to get anything done, don't bother calling as they won't get back to you. Also note I made the general sales manager aware of all of this and he did nothing to help.

Anna Marangone

Peter was a great guy, offered top value for my trade-in on top of a fair deal for my vehicle. Warranty was never forced on me, very reasonable people at Campbell Ford.

Christopher Myles

Excellent service...car ready within agreed upon timeframe. Campbell Ford team take great care of ny car.

Len Bush

This was a very pleasant experience for a change. Most car salesman try the pressure you to buy. The salesman (Vahid) was very professional no pressure very helpful answered all my questions. Thank you .

Daniel Lepine

I went to Campbell Ford for a simple oil change. I asked for and was told I was getting synthetic oil. When I got my car back I drove it for a day or two then the engine started smoking and driving became resistant. When I looked under the hood the lid to the oil was sitting on the edge of the engine and at least half if not more oil had evaporated from the tank. I wrote to them in writing asking for at least a refund to with they replied they didn't use synthetic and I would have to bring the car in. Absolutely terrible service. I would never go there or recommend them to anyone.

Roanne Wetherup

A repeat customer (Raptor and F-150). As per saying, a happy customer is a repeat customer. Smooth transaction, no hassle dealership, friendly customer service and sales staff. Was greeted by Ken Moore (Sales Specialist), great guy to deal with. No pressure and the entire transaction were relaxed and friendly from the get-go. I would highly recommend Ken Moore and Campbell Ford for their effortless leasing and Sales environment. Will be back for my next Ford Truck.

Mike Bevilacqua

Always a pleasure dealing with the sales staff. Feeling like they actually listen to your needs and care about the vehicle they're getting you into makes all the difference, which is why we keep going back to get new cars. 10/10 highly recommend.

Patti Kit

Bought a T250 work van from this dealership. Was not informed that if we undercoated the vehicle outside of the dealership it would void all warranties on the sensors. Fuel pressure tank sensor lit up after our application from a reputable company and they said since it was an aftermarket product all warranties are voided. When I emailed to inquire they returned the call to my husband. Simon was very patronizing and rude, referring to my husband as 'pal' and 'dude'. The way he handled himself was extremely unprofessional. When we asked for the warranty writing, specifying these issues, Simon said they don't have to provide it...? Really? Oh, and lets end the conversation with Good luck to ya Pal... very impressive Simon! - the wife

Connor Sheehan

We recently finalized a deal on a used Ford Escape and could not be happier with the service that we had received at Campbell Ford. We've dealt with other brands before: Toyota, Honda, Volkswagen, and Chevrolet. Over all the years of vehicle purchases, this experience has hands down been the best. David Crawford helped us through the buying experience and myself, and my mom felt comfortable throughout the whole process. Never felt pressured, or deceived in anyway. Every single number made sense, and we were shown exactly where everything came from. It felt as though we were doing business with a friend, and not a "salesman". Would hands down recommend this dealer to anyone, and frankly am not too sure why they don't have a higher rating. Looking forward to servicing my vehicle here, and for future purchases to come.

Tim Sutton

The service staff member that received me, Shelby, was knowledgeable, funny, very accommodating and straightforward. She flew me through the drop-off process in minutes. When I returned to pick up my car, she answered my questions straight away and for those things that she didn't know, she knew exactly who to speak to. No fuss, no time lost, all with a genuine charm. I also wanted to check out two of the new Mustangs while I was there but during the COVID19 restrictions, we weren't allowed on the showroom floor. One the receptionists offered to go take pictures of the two that I was interested in with my phone and she took 4 very stylish pictures of each! I didn't ask her to take the pictures with any flair at all. And yet, knowing that I'm a Mustang owner, she took them as I would have. It's a little thing but it's a personal thing, making it a memorable thing! I have had a mixed bag of experiences with the service staff in previous years that were atypical of what you would expect from a dealership's service dept. However, in recent times, from the parts guy, to the service manager and front of house, the interaction is so much more pleasant. And that's half the reason right there why you return, isn't it?!. When you buy a car, you're also buying service! And THAT'S what decides whether you'll go back to That shop for another car! I can always buy another mustang from any one of a dozen local ford dealerships but if Campbell Ford continues to treat people as they did this time, I'll go back to them ???? A word to management: you have good people in the right positions now! Treat them well. Give them the credit for keeping your shop's name in good standing. Happy staff work better, deliver better! Their knowledge and personalities are not disposable. They are the 'face' of the shop after the sale is concluded. Treat them right and they pass it on to the customer and then you get a review like this ????????

John Bakker

After searching the market for many months, we recently found the car we had been looking for at Campbell Ford in Ottawa. Shopping by telephone from Sudbury, during the pandemic, we weren't sure what the buying experience would be like. Much to our relief, we truly had a 5 Star experience at Campbell Ford, made possible by our sales rep Peter Maloney. Peter took our call and our questions, and with true professionalism, made us a deal. We are currently unable to travel, so Peter even arranged for delivery of our Mustang to Sudbury. He then followed up with us, a number of times, to ensure our total satisfaction with our purchase. We are completely satisfied and highly recommend dealing with Peter Maloney. Thank you. Rob and Christine Skelly, Sudbury, ON

Jody Chaters

Thank you Khima Reyal for your professionalism and expertise. Our experience buying an Edge Titanium was amazing, definitely will be back for our second car soon. Thank you Campbell Ford Williams Family

Andrea Astle

I brought my car into Campbell Ford's Fix Auto for major body work, and I cannot say enough about the wonderful job they did! The employee's go above and beyond to make it a great overall experience, Thank you Campbell Ford, Dave , Eli, Jamie and Team

robert Skelly

Unfortunately I had difficulty reaching Campbell Ford to make an appointment. It took almost a week-and-a-half despite submitting a request online, leaving a voice mail and another follow-up call. Once I reached a Service Specialist, everything was smooth sailing. The valet service was exceptional to my home and back to the shop. The recommendations from the mechanic and Service Specialist were appropriate. I felt much better going on my 1400 km road trip after my tune-up.

Twin T

Excellent service and hassle free buying experience! I can be difficult during a vehicle buying and Steve Tompson answer all my questions and assisted in any way possible. Will defiantly be buying my vehicles from them from now on!

Paul Wright

Excellent service, our vehicle was fixed quickly and we were kept informed throughout the process. We had breakfast in the cafeteria and when we got back into our Escape it was sanitized. What a great experience! We will definitely be back and we will tell our friends. Thanks Campbell Ford!

Pierre Fournier

My experience with Maureen O'Gorman was very positive and a truly pleasant one. She did what she said she would and we didn't waste any time. After trying see vehicles at other dealerships I had been given numerous BS reasons to get information about specific vehicles. As a walkin Maureen was able to help answer my questions and make a sale without wasting time. Maureen is a great asset Campbell Ford should be very grateful to have.

KC Collins

Great experience. I went with Peter Maloney and he was awesome.

Crawford Terry

Great service as expected. Highly recommended for all your automotive needs.

Don McEnery

Peter at Campbell Ford made upgrading my vehicle super easy! He had answers to all our questions, and checked in with me a few days after purchase to make sure I was still happy. 10/10 recommend!

patricia vernon

Service was excellent and friendly. Installed user purchased parts on our RV with no problem. Did it quickly and did it well. Thanks.

Mat M

I came for an appointment for something who takes 1h and after 4 hours nothing was done right they made so many mistake it was a mess and then they made me pay the full price of the bill. The customer service was DISRESPECTFULL they don't care about anything. I send an email to the service parts manager Rick Brown to explain the full story and he never replied to me. I bought my car over there but i will NEVER be back at this place again !! And my advice is don't go over there and go to Ford Carling or another one.

Josh Bunville

Great service and amazing experience picking up my new car

Larry Armstrong

I take my work van in to this location. The service advisors are always great. The work is usually done with a very fast turn around. I don't think I've ever had an issue.

Dylan Inthof

By far the best auto buying experience to date. They came highly referred and they didn't disappoint. I got what I wanted for my trade and got into the vehicle I have been wanting for some time. The sales manager is one of the nicest people …