Reviews of U-Haul Moving & Storage at Queens Ave (Rent Cars)

Lauren Leemhuis

Helpful staff, kind and friendly. Thank you!

Richard Pascua Abadilla

I did not go to this place, i might have pass by but did not use their service.

Booyaka Stubbs (ExplorewithStubbs.com)

Very nice service and excellent staff. Stored someone our things here after the move from Ontario. Located in downtown Victoria, you are able to travel almost anywhere from this point so it's a perfect location for me. There is a recycling ♻️ depot across the street to for anything glass or plastic (hard plastic only). They have 24hr access to the building so you can get in whenever you need to.

Paul Shen

(Translated) The store is very small and can only be supplied with the car2go model. There are not many varieties of moving items for sale. Special reminder ???? Although the Canadian 5th driver's license can open a 20-foot UHaul truck, if you don't have relevant driving experience before, don't open it yourself and spend money to ask professionals to open it. (Original) 店面很小，只能提供car2go车型，售卖的搬家物品品种也不多。 特别提醒????虽然加拿大5级驾照可以开20英尺的UHaul货车????，但如果此前没有相关驾驶经验，千万别自己开，花钱请专业人士开为上。

Ric Johnson

Great security. All the units are inside and upstairs and to get to them you have to go by the office and check in electronically. The staff are very helpful, as well.

Dee M-A.W

Security is higher here than most in town and you can be sure your stuff is safe. Although it is only open till 7pm.

David Cheatley

Calm and quiet compared to the other location in Victoria

Kendra Diary

Very personable and helpful customer representatives. Totally loved my experience with them.

James Mackenzie

I had the pleasure of renting a truck from Carmen. She was extremely friendly and professional and made sure I knew the terms of the rental inside and out. The truck itself was in great condition. I wholeheartedly recommend renting from this location.

Jerald Wilks

These ‘guys’ have been very friendly and helpful. Appreciate the good service.

BW Fritzler

Was pleased with the helfulness of everyone here.

Jonathan Horvatin

After having used other Uhaul locations in the city I decided to try this one - and am happy I did. I had much better service here, the truck was in much better shape and the check in/out was so much smoother. Thank you Colleen and Neville for the excellent service. There is minimal street parking and the bays are a bit tight, but no issue if you take your time. Would definitely recommend.

Nick C

I had a great experience renting from Uhaul at the Queens location. Carmen was super helpful. If you need to rent a van, this is the place to go!

Dustin Schwartz

This place has the best people working for them! We moved to the island in Dec 2019 with snow and wind canceling ferries and when we finally got here Neville was kind and helpful and got us to our locker quickly. He even offered to keep a spare key on file if we ever forgot or lost ours! The storage unit itself was bright and clean. On move out Day (During the June 2021 heat bubble!) Colleen was there to help us when I backed into their garage door by accident. Note to everyone else, make sure you can see the red and green lights of the garage door when backing up!! Not a major incident but it had the chance to ruin our exciting day moving into our new home. Colleen got us loading the truck while she handled the door. She verified that I had gotten the insurance on my rental and informed me of my responsibilities. She was kind and respectful and made a world of difference when I already felt terrible for my mistake. If you need storage go here! They are great people and that always matters the most!

Ted Bazett

Friendly people to do business with.

Brandon Starcevic

Terrible, wrong prices, senile workers.

Mathieu Laframboise

Very friendly staff. Facility is clean and secure. They have the best hour schedule after the 24h storage.

nathan kopichanski

Topaz location meh queen street best I've been treated and helped in a long time

Ian Frazer

You want boxes? They have them. Plus tape, packing paper, bubble wrap, etc.

Susan Kim

The manager, Carmen, has some above and beyond customer care. Beyond the usual stuff, she was a fierce advocate on behalf of my friends and I when the van we returned was the unfortunate victim of some graffiti in my neighbourhood. We had done everything right (e.g., gotten the damage waiver, filed a police report, etc.), so she used that to leverage reducing our final bill which would otherwise have been 3x the initial cost. I look forward to my next experience at this location!

George D

Great place. Staff are helpful and friendly. Descently priced too! I would recommend them to friends and family

Martin Hryniewiecki

Great service and reasonable prices. Staff called ahead to make sure we knew the address and explained where to park. They suggested returning the vehicle before 7 pm to use in-person service instead of after hours automated return. We were very happy with them! Highly recommended.

EMJA BUCK

Have used for almost a year now. Always have had courteous service and no issues. They have offered to move rental trucks out to make room for unloading and have been helpful in advising about using the elevator so door doesn't close on you while you are moving stuff.

Jordan Sauer

This was the worst experience I've ever had with a company.. I ended up paying a total of $325 for a one day rental after my U-haul van was towed on Thanksgiving day for a marathon.. the insurance covered nothing. They promised me I could pay a $30 traffic ticket myself, so I went online to pay it and it wasn't there. Then two months later I was more than double charged for the ticket on my credit card for $75.. when I called customer service it was almost like they were trying to avoid my issue and keep the money they took from me by deferring me to other phone numbers until I gave up.. I called 6 or 7 times over the span of more than 2 weeks and was put on hold for up to 10 minutes almost every time.. they promised me emails, and return phone calls I didn't receive.. lines were dropped.. they gave me a loss collection phone # that was really a phone number for a drug store.. nothing was ever resolved.. this company really doesn't deserve anyone's business.. I will never rent with U-haul again

Hannah Snow

They didn’t give me a key with my trailer reservation

mikey be

Super friendly service! I would definitely recommend if you live downtown and need a quick van rental.

Kathleen Mulholland

Professional and knowledgeable staff, super friendly, great customer service!

Sherry Saunders

Excellent customer service. Went to other location to rent a van and they did not have any. I asked if they could check other locations and they said no. I called this location and they did not have one and offered to check other locations without me even asking. They were wonderful and found me a van :)

Brenda Clarke

These guys are so nice!

Mikey MacDonald

Very friendly and courteous service. The location is close to downtown and convenient for me. The van I rented was very new and well taken care of. They have a smaller fleet than the Nanaimo street location so be sure to book in advance.

TheCynicsCynic

Polite staff. Very helpful

Sylvia Bazett

Great service & most helpful staff here!

Jake Enns

Carmen went above and beyond service when the 1800 call center said thier van has a hitch. I have to tow a trailer. She arranged a truck and was awesome!

Celia Payne

Staff here, are great! They made the rental process easy, despite how long check lists before and after a rental can be. We needed a vehicle to move furniture from a warehouse to our home. The whole trip was 6kms, we had the truck for a total of 20mins and we were afforded the care and attention of a large scale rental. This location is also a storage facility and moving centre. On the day that we were there, a couple were dropping off some strong carton boxes they'd just employed in their move. They were recycling the boxes so another family could get a use out of them. The boxes were in very good shape and probably still have a lot of life in them, and it was great to see U-Haul supporting recycling and providing an area for used boxes to be recycled. In the future, we will absolutely rent here, again.

Josh Williams

Great storage clean building friendly staff

D R

Really terrible layout (for parking and otherwise... total clusterf*ck. Super understaffed... 1 person to handle nearly a dozen people waiting in line (and for a rental to fill out all the details... easily over an hour wait!). Other customers were having ongoing disputes over miscommunications and extra fees... seems like this place is terribly mismanaged and understaffed.

Jason ReviewsStuff

Went in to buy some moving supplies. Prices matched the website and the woman working there was helpful. They helped carry the stuff out to my car as well.