Reviews of The UPS Store #482 (Rent Cars)

Shan

I am sending urgent documents and there has been an issue. I went back to the store to look for help. Sam jumped on the phone right away with the Vancouver UPS, where the documents were being sent to. The document was delivered a few hours after. He is amazing to work with and I am happy with the customer service. Last year, I sent multiple heavy boxes to the US and everything went smoothly. Would recommend this location for shipping!

Greg Murray

I have a Mailbox here and they are always super friendly. Great service!

Gabriel Bances

After searching for the best UPS location in town I decided to take the extra 5 minute drive over to Oak Bay. As I came in to drop off my defective phone unit, I was pleasantly surprised at the friendly environment & outstanding service provided to me by Sam and his mother. I will continue to come here for my business & recommend their location over any of the others. Cheers!

Nathan Gillett

Great service. Went in to get colour photocopies of passports, passport photos and Express shipping and they did it all really well..

Nile Garrett

While this place is small, the guy running the counter is extremely informative and kind. The staff if quick to make sure all customers are satisfied and get through the process you need in a very timely manner. I don't remember the gentleman's name, but he did tell us he was from Iran. This particular store is a great place to get your posting needs taken care of very quickly and efficiently.

Lisa Ricci

Beautiful couple runs this shop who are so caring of customer needs! Highly recommend!

Somayeh Hosseini

Helpful staff!

Maggie Megenbir

From the moment I walked through the front door Nahid and her family provided me with outstanding customer service. I had a rather complicated shipment going to the Northwest Territories. They took care of all the details and it was in these details that I saw their care and attention to ensuring my items would arrive safely at their destination. I highly recommend them!

Andrea Kuipers

We recently moved from Canada to Germany, and Nahid, Saeed and Sam at Oak Bay UPS were fantastic to work with. They answered our many questions, securely packed our fragile goods, and worked with us to find a cost effective shipping solution that addressed when the boxes were sent and when we could pick them up (due to our travel schedule and an interim accommodation). Everything arrived on schedule and in great condition. We really appreciate all of the care and time they spent helping us!

Katie Morrow

This has to be one of the best UPS stores I’ve ever had the pleasure of using, if not the absolute best. They’re a small store, family owned - and it shows. Sometimes sending packages, getting them packed, and certainly shipping internationally can be stressful - but the gentlemen here made it a breeze. (Thank you Sam for all the assistance!) They were personable, and eager to help. This makes all the difference, especially when you’re unsure of the steps and forms you have to fill out. If you have any packages that need shipping, or just for any need to head to a UPS store - I can’t recommend this location enough.

David Clark

Friendly staff and efficient on-line printing of my coloured files. Highly recommended. David

Lori Elder

I have a business mailbox here, and really appreciate the excellent and friendly service I receive! Whether you have an awkward package to ship, or whatever your needs, I highly recommend this location/services.

Adriana Poveda

Great service. They really go above and beyond!

Nicole Shen

I came in and paid second day delivery for couple keys to Vancouver. I explained this is very urgent. After received confirmation the keys will be delivered on second day, I paid over $50 for this service. The keys still not delivered until Monday morning. I called in to let them know the situation and the lady on the phone doesn't even say sorry. She never feel sorry about this situation and said:" What do you want me to do? It is out of our control. You should call UPS customer service. " Why should I pay for higher rate and the UPS location doesn't know what is going on with their shipment? Updates after I called UPS customer services: Store used UPS Express not UPS Express Saver. UPS Express only count on business days. It means they know my package won't be delivered on Saturday. I paid for delivery on Saturday and the email confirmation I received also showing Saturday 3 PM. Very angry. Please know how to run your business.

D P

Helpful friendly staff. What else could ask for? Small shop but old school small business customer service.

Ian Robertson

I've been a customer of the UPS store on Oak Bay Avenue for almost 3 years now. All of the staff there are absolutely awesome and have taken care of everything I've needed. I started with a small business mailbox and have utilized their copy/print, mailing, and packing services. Prices are great. They find the best price for the service I need and everything is done with a smile! As I have a mailbox there, I've even had cases where I've had a packages arrive with duty owing. They will take the extra effort of calling me and allowing me to coordinate with the driver so I don't have to chase packages with duties back and forth. Thanks for the awesome service!!

Jonathan Zack

Very helpful and diligent in making sure that they provide you with the best delivery service at the best price. They even take extra care in making sure that it is packaged correctly.

Eric Graham

Excellent service, and very friendly and helpful staff!

Matti Anttila

Good place. Always friendly and helpful. Love to see their smiling faces.

Alanna Gammage

Huge fan of UPS Oak Bay - what a great addition to the neighbourhood! I very rarely need to do shipping for work, but when I do the team here go above and beyond to explain the different services, provide materials at a fair cost, and take the time to ensure I understand what's happening. I greatly appreciate the time they take, and the services they provide. I honestly don't know what I'd do without them! I recently had to arrange the return of some very expensive equipment and the Oak Bay UPS team helped me with every step of a process I was very unsure about. Thank you!

calley jack

OMG - I love this wonderful young man who helped me at this store. Efficient, fast and correct service. Kind, considerate and compassionate. Excellent service. Thank you.

Morgan Westgate

Excellent customer service! Kind and generous employees helped us through our mailing no problem!

Randy West

Very professional and respectful family run UPS store. I have had a mailbox here for two years now and they are always extremely helpful and friendly every time I pick up large packages or check my mailbox for mail. I highly recommend them and bet they are the best run UPS store in Greater Victoria.

Victor

Everyone who works here is really nice and efficient at their job. I wouldn't go anywhere else as this is the fastest service I've seen!

Wade Dean

Customer Service is fast and friendly.

Landa Houliston

As a former business owner and current instructor, I value good service and quality products. I came in 10 minutes before close with an urgent printing request, and they were kind enough to not only complete the order but created a beautiful finished product for me to display. I would highly recommend this printing service for any business and personal print material needs. Best spot in town, hands down.

angel godin

Horrible customer service. Very rude on the phone.

Sheila Molloy

What a fantastic UPS! Family-owned and operated with great care. I am a newish customer but have a mail box and use their other services which are always done with excellent, competent care. They have easily earned my loyalty and I would highly recommend them.

Aura Arindam

Sam was really helpful in all aspects of dealing with my package from wrapping to shipping information.

Babak's Oriental Carpets

If you are trying to ship anything from the Island to anywhere else on planet earth, the UPS Store #482 on Oak Bay Avenue is your one and only destination. With them, I have shipped packages from 20" x 20" x 10" in dimensions and 20 lbs in weight, all the way to 40" x 40" x 20" in dimensions and 80 lbs in weight. All I can say is that their packing and shipping services is nothing short of amazing. It absolutely does not matter whether your product's value is $ 200 or $ 20000 (yes, you read that right); Nahid and Saeed will always treat you with absolute kindness, and treat your package with utmost care. I am so pleased to be in business with them for the past 8 years. I am sure many other Victoria based businesses agree with me. Cheers.

The O Canada Project

I can't say enough about this location and their customer service, kindness and efficiency.

Sabrina Lundquist

I've been using them while my printer is broken. Very friendly and helpful. I've worked beside them for over a year and just found out I can mail by CanadaPost and Greyhound there as well as UPS:)

Joanne Perkins

Very quick and knowledgeable service, we shall definitely make this our go-to UPS store for our larger shipments to the US.

Chris Lipp

Fast friendly printing service! Got my event posters printed here. Great, prompt service.

Michael settler

The fellow that works there on Monday's, absolute gem of an individual. I'll always do my shipping from this store.

Chris D

Always and excellent and pleasant service, thank you!

Customer Service

We've had a mailbox at this location for a few years now and it's been a pleasure. I look forward to picking up my mail with them each week as the staff are personable and extremely friendly. They go out of their way to treat each customer with care and attention. Love this little UPS shop, the owners make it a great business to support!

Chris Tipping

edit2: the owners response is a blatant lie, I was told to return on a different day, and then they helped another customer after me & accepted a box from her. this location closes at 6:30pm. it is 5:33 and they are refusing to accept packages, after I was sent here by another location that also refused to accept any shipments because it was "too much trouble." This is the worst service I have ever received from a courier.

Archie

As a business person for 3 decades, I can tell you these people have the right attitude. They are a family business that is focused on customer service 100%. The Oak Bay location for the UPS Store is now my 'go to' shipping' option. I had a complex shipping situation and they went out of their way to make it happen. I won't forget it. Thanks!

Melanie fiander

The folks who run this location are very helpful and kind. Much better service than other UPS locations.

Kent

I am pleased to leave a review for Nahid & Saeed. I have been a customer for a few years and I have to say; I am always greeted with a smile, a hello, and my first name when I am checking my mail. I get notices via email, and always get the impression this family business will go the extra mile for me. I highly recommend Nahid and Saeed. Thank you!

Paul Summerville

Always very busy, they refuse to be rushed by harried customers to make sure that everything is done properly. Family run, friendly.

David Mills

I feel strongly that this shop took advantage of me as a customer. When I talked to them about it they were not helpful at all. Basically I was ignored. Should it really cost $60 to send a down jacket to Vancouver? I don't think so.

Sina Banki

Was pleasantly surprised how extensive this place's services are beyond just shipping! Got my business mailbox and print work done here and the customer service was great!

Uzay Damali

They are extremely helpful!

Julia Marks

Have to send in IPhone for repair, wasn't very helpful, just gave me a form and said I had to pay. Went to the location on Hillside and the lady was able to tell me what I need to get from apple before sending.

Nick Hayer

Great staff, extremely helpful with our package. Really positive experience

Taylor Barkey

Such a great UPS store! Amazing, friendly staff. I use it for all of my business and shipping needs.

Y F

Really Good Service! I sent my applications to US universities here, they are very kind to me and very patient to answer my questions. I can feel they really care about whether my documents could be delivered on time and without mistakes. First Choice to send package in Vic!

Andrew Crebar

I was helped by Nuha to send some documents to the US. So incredibly helpful. Thank you

Deborah Tilby

I often ship paintings to galleries in Canada and the USA and have been using the UPS Store on Oak Bay Avenue. I am so glad I discovered them; they give truly excellent service, they package my work beautifully and will always go to great lengths to make the best arrangements for me. They are always friendly, helpful and welcoming.

Nima Pahlavinia

I got my business and they helped me at my very first day, very nice people with five star quality of costumer service.

Holly Lodto

I spent many months creating a large needlework picture for my sister in Ontario which was then professionally framed under glass. I asked the framers for their advice on how to get it packaged and shipped safely to its final destination. They recommended the UPS store in Oak Bay. It arrived safely and my sister commented on how intricately UPS had custom-fitted the packaging. She said that if I had seen the awesome packaging job, I would not have a moment's concern about it reaching her intact. I then spent many more months on another large needlework picture for my other sister in Alberta. Again, once the picture was framed and under glass, I took it to the UPS store in Oak Bay. In the email my sister sent me to let me know it arrived safely she said, "I should have filmed myself trying to unpack it. I can't imagine anything they ship EVER breaking." For professional service go to the UPS Store in Oak Bay. They really know what they're doing!

V. G.

Got here at 6:24 pm, rushed if from work. But looks like their opening hours are hot and miss. Rushed it for nothing.

Tyler Witzel

My new spot for shipping!

James Doan

We shipped fine China to the Southern Interior of BC. It all arrived in perfect condition. The staff was very helpful, and gave great customer service.

N W

The couple who run this UPS Store are very friendly and helpful. I’ve had a mailbox at this location for several years, and I am always greeted with smiles whenever I stop by to pick up mail or parcels. I haven’t used many of the other services available, but on those occasions when I’ve needed to send something, they have taken the time to find the best option. There is actually another UPS Store closer to where I live, but I’m happy to go a little out of my way to come here.

Fiona Hunter

Great service, friendly and accommodating!

sam aghakhani

Excellent staff, phenomenal service!

Melissa Tremblay

We hada great experience at this location! Great service, very friendly even though we were the annoying customers showing up near closing time. Would recommend.

jay morritt

Sam and his family are the best. Heybalways go out of the way to make sure I get what I need and they attend to problems promptly and with courtesy. On top of that they are just lovely and friendly folks -- always a pleasure doing business with UPS oak bay!!

Krista Voitchovsky

Really great service from Nahid, thank you for making it so easy for me to send my package to the US. Keep up the great work!!

Phil Nicholls

The family are always helpful and I have deadlines in my business for shipping they go out of the way to make the shipment is scanned into the system. I go out of my way to go there! Thanks

Nancy

I use the Oak Bay UPS store every Christmas to send a box of presents to the United States. The owners are so helpful and kind and the service is top-notch. They're my go-to store for shipments.

C Haynes

Friendly staff. Excellent service!

Michael Greenwood

I sent some fragile paintings overseas. This store took care of everything, wrapped the packages properly and dealt with customs difficulties. I was very pleased with the service.

Maryam

Strongly recommended. Excellent customer service!

Clayton Ikuta

Super helpful and quick. Nice people working there and helped me set up my packages to be sent out.

Ian Gauthier

I sent in a print job that required labour intensive cutting. The staff had a very impressive turn-around time and did high quality work. Very impressed with the customer service. I would recommend anyone with printing needs to get it done here.

Nuha Elgindi

This UPS store provides a top notch customer service!!! The couple goes out of their way to treat each and every customer with care and attention. I will only my shipping with them.

James Lunney

I’ve had a mailbox for years, always great communication about anything received, anything forwarded right away. Couldn’t ask for more.

Brian Walter

Nahid and Saeed were so helpful. I had never used UPS before and they walked me through every step. My package arrived safe and sound in Boston on the day they said it would. I would not hesitate to trust this store again and again.

Ian Kennard

Above and beyond customer service! I had travelled from Ontario to Victoria for the weekend to look after final details of my elderly fathers move to long term care. I checked on line for the closest UPS Store which happened to be the one on Hillside, the online reviews were horrific, but also mentioned several times how great the service was at the Oak Bay location. The extra 10 min drive was well worth it. Nahid and Saeed were friendly, empathetic and unbelievably helpful. They looked after the shredding of 120lbs of documents and the shipping of almost 250lbs of family memorabilia back to Ontario. They personally looked after the packaging, wrapping and labeling of 3 special family items that I was not sure of the best way to ship. I think they sensed not only the difficulty of what I was doing but also the sense of urgency that I tried to hide, I had a flight to catch home later that day. I am a small business owner myself and it was so clear that they are committed to their customers happiness and satisfaction. They want and deserve your business, not just today but every time you need the services of a UPS store. Thank you, thank you, thank you.

Q Tank

I shipped a writing desk and cabinet-styled radio in Dec 2021. I chose UPS Store 482 for their service and further evaluation. Both items were somewhat antique items and the replacement value was nothing compared to the high sentimental value. I also planned to divide the entire shipment into two parcels; writing desk top in one parcel and the radio nested into the writing desk legs in the other parcel. It was non-trivial to safely pack the latter parcel so that the two items would not damage each other. I was pressed for time and did not have any packing materials to begin with. I did not want to pay for three parcels. The shipment would travel half way across Canada. I felt assured that it would go well after a few phone and in-person conversations and understood what was being offered. I had called two other major competitors and found UPS Store 482 to be the only one to offer packing services. The main points that provided assurance was the following: O. The family running the store seemed genuine and honest to deal with O. They spoke of prior expertise in packing antique items O. They understood my strategy to nest the radio into the desk legs and were confident to achieve the end result O. They understood the sentimental value was far exceeding the material value O. They understood my concern regarding the fragility of the items The charges seemed reasonable for the care, labour and materials needed for the two parcels. When I saw the packing materials used, I understood and accepted the labour and material cost. I chose not to insure the items. This was a good experience. I would recommend the family operating the store and I would let them pack and ship another item, if needed. My two parcels arrived one day ahead of schedule. The contents were undamaged due to the robustness of the packing. The family came through for me. I am very grateful to receive my personal items that held high sentimental value, items where replacement cost would be meaningless. Thank you so much for a job well done. Q

Sue Martin

Terrific service this afternoon. I needed to send a package to Edmonton and nearly missed the deadline for next-day delivery. They went the extra mile to make sure my package was sent off in time. Sue M

Saskia Wald

Thank you so much for your help! Prompt FRIENDLY service, and the staff went out of their way to get my parcel sent off the same day, even personally bringing it to the driver on the road in town in order to get it on it's way the same day! Greatly appreciated!

Justin R

i rent a mailbox from them and also use them for my shipping needs. Always very helpful and deliver fantastic service. highly recommend them.

rick gonder

Excellent service with international shipping.

Aitan Roubini

I go out of my way to use this store. The owners have been a delight to work with over the years and I’m very fond of them.

ROBERTA M MALMGREN

I highly recommend the #482 UPS Store (Oak Bay Ave) in Victoria, BC, Canada, particularly for international shipping. They did an outstanding job of packaging a large, fragile artwork and shipping it from Victoria to my home in Los Angeles. From LA, I spoke with Nahid several times on the phone about the print, delivery options and Customs. She was always extremely knowledgeable, patient and very helpful. The package arrived at my house on time (two days), safe and undamaged...no surprises here due to the obvious care and expertise taken in preparing the work for shipping. If #482 were in LA, it would be my go-to place for shipping!

Garrett Burdett

Fantastic service!

Jo Ting

Firstly, I should say this is the first review I've ever bothered to leave for any business I've visited. I'm going into my 3rd year with this location and have never questioned my decision. This family run branch goes above and beyond what I would expect. I'm always greeted with bright smiles and they actually make the effort to remember who I am! I've received friendly email reminders when I'd forgotten to pick up packages, and whenever there was the rare mix-up, they've done everything they can to make it right, and successfully so. They've never complained about my poor planning and staggered packages, and will always offer to get the door for me if I have multiple boxes. I always see the same faces - they're so busy and hard working and, yet, they take the time to check in and ask about life. I've never felt so appreciated simply picking up a package! I never get the pushy sales pitch, but they'll kindly inform me of their services if they notice I might be in need of them. Highly recommended to anyone looking for a happy balance of low-intensity, casual professionalism with a personal touch!

Ali Barz

The owners of this store are extremely friendly and helpful. I always leave the store knowing my parcel is in good hands. Thank you both so much. Looking forward to doing more business with you in the future.

Biome M

I echo what all the other reviewers have shared: excellent, friendly, professional, and kind service from Nahid and her husband. I'm fortunate they're in my neighbourhood, but even if they weren't, I'd make the extra trip to ship through them rather than go to another store.

Claire Fisher

My friend was required to transport five boxes of personal belongings to her home in Ireland. We contacted a number of businesses in Victoria seeking information about the necessary procedure, costs, packing supplies and about securing help to move the boxes from my home to the shipping centre (since we did not have access to a truck). We were frustrated with the lack of help we received until I phoned UPS Store #482, on Oak Bay Avenue, and Nahid answered. She was pleasant, knowledgeable and efficient, and she helped us with every detail, including the pick-up and delivery of the boxes, which was done by her husband. Although it was evident that this is a busy business outlet, we never felt rushed. We would highly recommend this family run business to anyone requiring shipping services - the customer service was first class. Claire Fisher and Clare Lehane

Trevor Stiles

Always great to deal with and friendly when I walk into the store. Customer service is great and their communication when something has arrived for me is top notch!

sydney bowers

Friendly, trustworthy and professional service

Mark Vaughan

The #1 UPS family-run store in Victoria with the best customer service! I cannot thank them enough for the countless times they have shipped items for me from this location with the best deals on shipping and packaging. They recently charged me no labour on shipping a set of wheels/tires across Canada and packaged them up with such great care and detail. Dealing with them is always a pleasure and I will be a customer here for life!

Mike Chase

UPS really sucks. Waited all day for a delivery from Apple, following the tracking updates sent me by UPS. At 5:00 PM, received the message "Customer not available for delivery". I don't know whether the driver even bothered to drive past my house, but he certainly didn't bother to get out and knock on my door. What a liar.

Poushali Sen

This location has a very professional customer service along with a friendliness.. The owners of the store are very considerate of their customers and recommends the best possible quote required. I am glad to have stopped by their store and use their services.

Beards Back

Above and beyond service. Highly recommended!!!

Gary C

Excellent customer service experience. The rep. Sam and the store owner spending more than a hours finding the cheapest rate for me (later on they told me that they contracted with about 10 vendors). I was shipping 10 boxes and they event restore for me to 9 boxes in total to save me another $90. Saw other customers during the time waiting to have the best rate, all clients seems like their old friends. Really helpful and giving wonderful advice!

Emilie Benoit

Great customer service! I had to have documents printed and bound for a deadline, and the folks here were really helpful, kind, and saved me when I was in a pinch!

Ann Walsh

Talk about trust and helpfulness – the professionalism of Nahid and Saeed at #482 UPS Store (Oak Bay Ave) in Victoria, BC, Canada, is beyond belief. I actually found them by chance, but now that I read some of these Google reviews, they are exactly what you are reading here: Knowledgeable, beyond helpful and trustworthy, to the extent that I asked them to pick up and wrap a complicated, large international shipment and send it to New York - it went smooth as silk! Naheed and Saheed know what they are doing! The reviews here show how much the locals in Victoria love them, but out of towners, from anywhere, take note! If you need shipping help in Victoria you can trust these guys to handle it all flawlessly - it's like you have your own personal shipping & customs agent – what a help they were to us!

chuck cowperthwaite

Very nice and professional owners to deal with. Extremely helpful, hands down the best UPS store in Victoria.

Bermand College Institute

Grate customer service ,very efficient

Margery Thomson

I had 3 awkward sized framed pictures to send. The owners took a great deal of trouble to think 'outside the box' for the best way to pack them. They also went beyond what one would expect in order to find the cheapest method of shipping them for me. They were endlessly patient, friendly and helpful. I have no hesitation in recommending them and their business.

Mary Douthwaite

This is the third time I have sent paintings via the UPS store on Oak Bay Avenue - and for the third time, they have been very helpful with considering all options for packing, insurance, etc. I appreciate their friendliness, advice, relaxed pace, and efficiency.

Darlene McClure

Amazing staff! They all go above and beyond to be helpful. They always remember my post box number and if I have a package it’s always out and ready for me when they see my car pull up and park. Thanks so much for your great service and friendly faces

Georgina Montgomery

Very impressive service by the owners of Oak Bay Ave's UPS outlet and by the UPS network overall. A large framed and under-glass artwork was packed and shipped from Victoria on a Tuesday afternoon and delivered to Yellowknife the following Saturday--completely intact. Friendly, knowledgeable, helpful, efficient: I'd definitely ship artwork through this business again.

Miss Angie

Very friendly staff with excellent customer service. Thank-you!

Rio C

Really bad customer service. Highly advise you to use the other ups store.

Alex L

I have been using this store for a couple years, always friendly to me and great service!

Tanner Rakochey

10/10 place to send anything anywhere. Very friendly staff who treat you like family and will get you the best deal. The only place i send presents to my family across country!