Reviews of Galaxy Motors Westshore (Rent Cars)

Mayra Carvajal

5+ Customer Service! Purchasing a new vehicle when you are new in town, could be a challenging experience. This time I was lucky to count on the best customer service ever received in my life as per her detailed-oriented and willingness to help satisfy my needs and expectations. Cianna Koch went 200% above and beyond, with both a humble attitude and extremely experienced way to manage sales and find the perfect fit for the client! Thank you Cianna for your patience, kindness, support, and delicate manners in servicing. Wish you the best!

Rachael McPherson

Do not go to Galaxy their word means nothing and they do not do their job. I purchased a vichle from there and had an issue called regarding my extended warranty and I was told yes still active and 100 valid. Booked my appointment drop my van off. They called me 28 hours later and said that my warranty was not valid and it was going start at 3700 for the repair. Brain the manager was a complete waste of my time and did not care staff their were not doing their job. Please note well sitting there a young man told me Galaxy had to replace his transmission 3 weeks after purchase though it went through a full safety inspection and maintenance by the shop there. Please note that there was 3 more cars in there with check engine lights on from purchases made through their locations.

Conrad Nielson

I was looking to upgrade my 21 year old suv, Nick helped me with every step and the entire team made it a great experience, the in house insurance made things seemless and they even helped me install my car seat. I would definitely recommend the galaxy team if you're looking for a reasonable price and a great experience.

Jim Barwise

I went into Galaxy Motors just to look, and ended up purchasing a Ford Fusion Hybrid. The car I had wasn't suiting myself and my family. They offered me an excellent trade-in for my car, and refinanced the difference of my existing loan with the new car for almost the same as I was paying before. The entire staff were friendly and professional, and didn't put undue pressure on me to make a purchase. The salesman, Nick Dicastri, was especially helpful; very friendly and knowledgeable, and helped me pick a vehicle that will work much better for my family. I would definitely recommend both him and the dealership in general.

Joseph McAllister

The service my wife and I received from Cianna was amazing. Cianna and Galaxy Motors went above and beyond so much more then was expected. For vehicles Cianna is the sales person to deal with. Shop Galaxy Motors you will not be disappointed.

Clayton Fast

Absolutely fantastic! Kurtis Wong with Galaxy Motors was simply fantastic to deal with. I told Kurtis that I was in the market of buying a new truck, he simply asked for a little information about me and in less than 1 week, we found the perfect truck. This 2017 Dodge Ram was priced very well and is exactly what I was looking for. My experience when I went in to get it was top notch. Kurtis had all the paper work sorted out for me, I simply signed and drove away. Every single part of this car buying experience was simply fantastic from Kurtis to the finance fella to the insurance. I highly recommend galaxy motors and Kurtis Wong. You guys did an outstanding job for me!

Patricio Garcia

About one month ago, we were trying to buy a bigger car for the family, so we started our search and went to many car dealerships in Victoria. Finally, we went to Galaxy Motors in Colwood, the service was great, and they helped us finding …

ebony monchamp

Canna, was awesome. Listened to everything that I needed to have happen to sell my old truck and get a new car. Took me right to a car that meets my needs, no unnecessary over my price range stuff. Even found me a Jerry can of gas to get me home, when I had to come back in and got caught it the great gas shortage of 2021.

Chris K

Had a great experience at Galaxy Motors, Jasper helped me pick out a couple amazing choices and had some fun test rides. Ended up with my dream car and Dieter in financing helped me get the price that I was looking for. Thanks!

Raheem Khan

Rylan and Steve are some great people. Super personable, made my experience owning a car very easy took in my old car and swapped it in for a newer sweat ride. You gals and guys need to check out galaxy motor. They will help you find a car that fits your needs. All staff members at this locations are super helpful!

R. Owens90

Love my car from Galaxy Motors. They made it super easy to get the financing completed, were honest and up front about what I was getting into. Upgraded from an '03 Caravan to a '19 Elantra in a couple hours. Nick is a great salesman and …

Susan Carter

I'm very happy with my recent experience at Galaxy Motors, Westshore. My salesperson (Nick) was extremely helpful, courteous and genuine. In fact, everyone there in that beautiful new location was unfailingly nice. Highly recommended! Say hi to Kai, the mellow doggie/greeter, too.

Alejandra Lara Espinosa

I’m so thankful to Nick DiCastri for all his efforts to provide a friendly, easy-going and respectful customer service. His knowledge on the car I purchased and generally his motivation to maintain a down-to-earth customer-salesman bond were amazing. I will never hesitate to recommend Nick and his team. They sure care about customers and not just the sales. I’m enjoying my new vehicle very much and it sure met our needs. Thank you so much team Westshore :)

Mary-Ann Milligan

Great experience and service from all departments. Nick Di Castri in Sales found just the right car for me. He gave me lots of good information about the car without any sales pressure. Dieter S. shopped for the best financing package and Wes, the insurance guy, advised me on the best insurance plan. I highly recommend Galaxy Motors Westshore if you are looking to buy a new or used car.

James Wilson

Had a very good experience with Galaxy Motors. The staff were all very helpful and listened to my concerns intently. I would recommend this dealership in a heart beat.

Sally Brenton-Haden

The customer service provided to us by Cianna was excellent! She was professional, friendly, knowledgeable and accommodating. Although we did not end up purchasing a vehicle, we will be back if we are ever looking for another vehicle, we will be back. Thank you Cianna :)

Marlyse Lafleur

I tried really hard to buy from Dave but it was not to be as they just did not have available what I needed. However, I will be back and am happy to recommend this friendly, professional salesman. Not pushy and he really knew his stuff. Thx Dave and I hope to send many people his way. We had purchased from Galaxy in Courtenay last year so all around great company.

lenen villamor

As a returning customer, we had a great purchase experience again from Galaxy Motors. Ari, Carl and Dieter are so accommodating and they will make you feel like a family. Their new building in Westshore gives you a very welcoming and positive vibes. Thank you guys and more success to your company!!!

Marissa Philbrook

In love with my new 2020 Ford explorer. Thank you for all the help Cianna your amazing and found the best SUV for our family.

Joshua San Jose

Edit: The car was missing floor mats but Max hooked me up with a set. The fact that he did it after I already paid says a lot. Dieter also helped me out with some warranty issues after the fact too so props to them both for the extremely helpful service! Definitely ask for Max if you come here. Great people, very relaxed atmosphere. Max helped me get a good deal on my new Nissan Leaf SV and was very accommodating the entire time besides. Dieter and the insurance guy were also pretty nice and will go out of their way to get you good rates on loans and insurance. As for how the new(used) car holds up I'll see in a week or two.

Abdulaziz Al-Rubaye

An amazing professional team that helped me get my favorite car with a very good deal, I'd buy from Galaxy Motors again in a beat. They are very friendly and work very hard to make the costumer feel welcomed and taken care of.

Cave Dav3 Diamond

Being my first time purchasing a used vehicle, I searched Galaxy Motors' site, found, and locked-in on a sweet chariot. I called and Cassia got the ball rolling before I arrived, and having everything ready on her desk. Fun and energetic she was through it all, directing me to the coffee within minutes of our meeting. Cassia was cheery, and professional waving good by as I peeled off....david

Kirsten Cameron

Nick, Sean, Wes and Jen were amazing. Nothing pushy. It started with them perhaps being able to lower my interest rate on my previous purchase with them and ended with me in a new, safer vehicle, lowered my interest rate and lowered my monthly payment. They were there until 9:30 that night getting me all set up. They were kind, engaging and fun. I honestly am so impressed. Thank you so much for going above and beyond.

bella asdf

I'ld like to thank the GM of the westshore galaxy motors for his help with our car. After we bought it it had a mechanical issue and we were having trouble getting it in for repair, He got us in quickly and at no expense to us.

Cole Jackson

Very accommodating and understanding with what I needed. Nick was a great and helpful sales person and I am happy with the deal I got and the trade-in value I received. Thanks again!

Garry Groth

Jay in wholesale/buying inventory does amazing work. You guys landed a top notch guy that’s for sure!

Curt Giddings

Heck of an experience! They really do have a whole galaxy of options in there. The staff made this the best car buying experience I’ve had and I normally hate car dealerships to be honest.

Lynne Bouchard

Niko is an amazing car Salesman and Genuinely Cares about your needs. I Cannot say enough about this young man.Bought my dream Jeep With the help of Niko and living my Best life..Thank You my friend.I feel I have gained a friend in the process. The whole Galaxy motors team are awesome. Highly recommend!

Nicole Sanregret

I don't normally do this kind of thing but I need to share my experience. March 22nd, I purchased a 2011 Chevy Equinox from Galaxy. There is a report saying a full inspection was done and the salesman told us $1500 was put into the vehicle before my purchase. March 26th (5 days and 196km later), the vehicle broke down on my way to work. I had BCAA pick it up and return it to Galaxy. Galaxy actually lost the vehicle for the entire day March 27th because whoever took it from BCAA had driven it back up into the sales lot instead of the service department. Turns out when they went looking for it, they had my name completely wrong and were looking for someone else's vehicle all day. Finally, March 29th the vehicle gets looked at and I get a message from services saying there are multiple things wrong with the car (specifically solenoids) and that they have a quote for me. I didn't think that after less than a week I should have to pay for anything and unfortunately had to seriously complain to get it the cost of the repairs covered as I had felt I was sold an unmerchantable vehicle. Forward to June 8th (2.5 months and a total of 4059km) , where my check engine light goes on again between jobs. Canadian Tire was able to get it in immediately to diagnose the issue. One was a small repair that is expected in a 10 year old vehicle but what got me was the oil change. The mechanics stressed that the oil was very low and extremely dirty and whoever had it last had seriously neglected oil changes(almost 3L of oil was needed to flush it). Is this not something the service department should have noticed and dealt with when the inspection was done?? To me this is a serious red flag that an inspection was not done, the record of inspection was fraudulent and I had been sold an unmerchantable vehicle. I contacted management to express my unhappiness and Steve offered me two hot oil flushes. July 11th the check engine light came on for the third time and I sent it back to Galaxy. On July 15th, I received a call that multiple things were wrong with the car, including the solenoids which was what was "repaired" in March. They claimed they didn't know why so I would need to pay $150 to further diagnose the issue. I refused the service and made an emailed complaint to the management requesting they take the vehicle back and give me a full refund. I was contacted July 16th by the girl in services saying the manager had authorized covering the cost of the diagnostics which I replied with another email saying this was not what I want and I want a full refund. I soon got a phone call from Alex who spent our 12 minute conversation exaggerating multiple numbers and time frames. The $1500 they had put into the vehicle before I bought it suddenly became over $2000 and he claimed I had put over 300km on the vehicle the first time I brought it in (I put on 196km) and over 5000km when I had the oil change done by Canadian Tire (I put on 4059km). He also kept saying I have owned the vehicle for "almost six months - that's half a year" (I've owned it for less than 4 months) and what else did I expect from a 10 year old vehicle with 182000km on it? He even took it as far as accusing me of slander when we could not come to an agreement and I said I would be keeping my file with the Better Business Bureau open. I believe my emails were ignored and this conversation was done over the phone purposefully to manipulate the truth in an attempt to confuse and intimidate me without a paper trail. Long story short, my experience purchasing a vehicle from Galaxy Motors Westshore has caused me nothing but stress, humiliation and loss of income. I am shocked by the lack of communication between staff members, the band-aid repairs the service department is clearly making and I am especially disappointed in the way my complaint was handled by Alex. I appreciate the attempt to repair the issues and I am very sorry to be such an unhappy customer, but there is something seriously wrong with this dealership. I would not with this nightmare on anyone!

Quinn Manley

Highly recommend Galaxy Motors Westshore! I had the pleasure of working with Cianna, who helped me trade in my old car for a newer one. She was always quick to answer my questions and helped me find a car that was in my budget and had all the features I was looking for. Cianna was very friendly and communicative and made the entire process go smoothly. She went above and beyond to help me, from sending me photos of a car that wasn't even on the website, to helping me set up the Bluetooth feature in my new vehicle. Tens across the board!

elmer flores

Bought a car about a month ago and it seemed to have battery problems, so I called Galaxy Motors and Alex took care of everything. No questions asked and with no pushing or shoving. Great feeling knowing that you are being taken care of post purchase. Shows that this company isn't just in it for the car sale, but also to create relationships with customers that keep them coming back. Now I know I have a reliable mechanic and sales associates team, all under one roof!

Janice Dube

I have to say, of all the vehicles we have purchased over the years, new or used, this has by far been the best experience yet. I knew exactly what I wanted, but I wasn't in a hurry. I had been looking for a few weeks and finally I found the ideal vehicle on the Galaxy Motors West Shore page. Not only was it just right, but it had even more options for less money than we thought. Dave was on it right away. We reviewed exactly what we wanted and what our budget was. Dave had the whole team on it until we found the perfect deal! So for our budget we got bigger, better, safer, newer, and all for less money than we expected. If that wasn't enough, due to some mobility issues, absolutely everything was handled by phone and online. They actually delivered our new Santa Fe right to our door in Shawnigan Lake. All we had to do was approve and sign! Absolutely a stellar Dealership that I will recommend highly, they went above and beyond, never pushy, only helpful. Many thanks to Dave and all the team! Five Stars!!!

Rob House

I can understand why Galaxy gets such good ratings. We bought a Pathfinder from them two years ago. Sales staff were terrific and very efficient. We got a very fair amount for our trade-in. Perhaps just as importantly, though, I have …

Martin Holden

Salesman Chase Bitz sold me on a 2020 Tiguan. I had shown up at the wrong Galaxy Motors location and ended up buying the VW Tiguan. As Chase mentioned to me the VW is the peoples car and I now agree. Thanks Chase and all your colleagues at Galaxy Motors for making things happen!

J Q

I haven't had to buy a used car in over 12 years and this was my first time doing so in another province. I really didn't know what to expect overall, however, Cianna and the team made the experience very pleasant with a friendly, and professional approach. I got excatly what I wanted, plus a bonus/surprise roof rack! The trade-in deal at the time was easy and convenient. I definetly recommend Galaxy Motors and I'll be back to check out the RVs next time. :-)

Al Geehan

Had a plesant experience at Galaxy Motors while looking for a new used vehicle. Shawnie was easy going and patient as I debated my options. In the end I was offered the chance to purchase a used car from a family member at a decent price. But I was very close to saying to a couple of the vehicles I was shown at Galaxy. They really worked hard to find something in my price range with a suitable payment plan.

Jessica Brown

Nick was very helpful, patient and knowledgeable in helping me find my Nissan. Rylan was also wonderful in helping my fiancée find his car. I have already referred my mom here for her vehicle and will continue to rave about the Galaxy team for time to come! Thank you to everyone for your great service! ????????

meghan orr

Thank you Cianna for helping me pick out the perfect new car. You made the experience and nice one. It's the second car I've bought from Galaxy Motors and both times the staff were friendly and helpful and made the experience a good pressure free visit.

Kayla Tate

Was not my best experience at all buying a car for the first time for my dad..than the car ended up needed to be serviced little over two weeks after I got it. Felt like the blame game the whole time. Than something goes missing off the car and I get called a liar basically that it wasn't on it to begin with. Still haven't fixed the crack on the window but I'm not even going to go back. Next time just going to a real dealership The only plus was they gave me the money to replace what was stolen off the car.

Eric Nguyen

Had a excellent experience with Shawnie. She definitely went above and beyond to make sure that I was happy. Also the Wes the sales manager gave me a more than fair price for my trade in and a great deal on my new car. Jen and Dieter in finance were very knowledgeable and great to deal with as well. Not once did I feel pressured to make a purchase. Highly recommend this dealership to anyone looking to buy a QUALITY pre owned vehicle.

Darcy Graham

I highly recommend Cianna (Sales Associate) for your new or used vehicle purchase. On Saturday morning. My 2014 Dodge Journey had a transmission failure leaving the vehicle unsafe to drive while leaving Mt Finlayson parking lot. I had the vehicle towed directly to Galaxy Motors. Cianna arranged to have a coworker come pick me up from the highway on Goldstream Park. She made the Dodge Journey trade transition run smoothly on acquiring a Hyundai Tucson. Truly grateful for her assistance.

Lisa Lockhart

I recently purchased and vehicle from Galaxy Motors and I love my Mazda. The salesman that I dealt with was Ryland, he was extremely helpful and super pleasant to chat with. I have and always will recommend him and the rest of the team at Galaxy Motor. Thank you everyone for the great service.

Sam Carter

I have dealt with Galaxy Motors for many many years and i will continue to do so. They are always such a pleasure to deal with and are always honest and give it to me straight. I highly recommend Galaxy Motors to anyone looking for a smooth and respectful deal.

Sharon Lee

Cianna Koch at Westshore was so helpful and patient while we choose our new (to us) vehicle. She made sure we understood everything and was happy to clarify or research anything we wanted to know about the vehicles we were interested in. Not to mention there was no pressure at all while we made our decision. We’d recommend you visit Cianna at Galaxy for your next vehicle.

Wayne Cooper

Brought my car in to upgrade, shawnie helps pick out a great vehicle that fit my needs, my interest and suited my family. She provided great friends, professional service.

Ashlea Kolt

We bought this beauty of a truck from Galaxy Motors in Colwood. The customer service has been excellent! From our sales guy to the sales managers and also the service department ! They have been very fair and kept up with their end of the bargain. Such a great experience when you are purchasing a vehicle. AND there is NO way anyone can beat their prices. They will make the vehicle you really want work ❤️ so happy and they will continue to get our business and we will send everyone their way. ❤️. Thank you galaxy !

Peter Kennedy

Very happy with the whole purchasing experience. The salesperson - Max - was knowledgeable, helpful and attentive without being at all pushy. The manager and the staff in the business and insurance offices were also all excellent. I have bought many cars from dealers over the past 35 years and I have never had a better buying experience than this one.

codey rishman

I'm very happy with my recent experience at Galaxy Motors, Westshore. The sales person (Rylan) was extremely helpful, courteous and genuine. Highly recommended

Kathy Blommaert

I have had many experiences with Galaxy Motors as this will be my 3rd purchase through them to date. Some have been good and others not so much however this experience was great! I had the pleasure of dealing with Cianna who was not only extremely helpful and knowledgeable about the vehicles did not pressure sell in anyway. From start to finish she stayed very friendly and even called to follow up to make sure the car was doing good. I was very hesitant on going back to Galaxy due to a past experience however now I dont think I would deal with anyone else but Cianna. In addition Jenn in the financing area also went above and beyond to get me the best rate and financing (even on a Sunday when no banks were even really open)! All around between these two ladies a 5 star experience.

Shelly Bennett

I can honestly say that the staff here are so easy to deal with. No pressure and welcoming. 2 vehicle I have now boughten from them. Nick went above and beyond to find a vehicle that I would love. Thought I knew what I wanted but he helped …