Reviews of Budget Rent a Car of Victoria (Rent Cars)

Lyam L

Rude, and will try to rip you off

Carlos Av

(Translated) We rented a car. Very good attention. The negative part is the prices, but the place has nothing to do with it. (Original) Alquilamos un coche. Atención muy buena. La parte negativa son los precios, pero el local no tiene que ver.

Nick Hill

Awful service. Planned an afternoon trip on the Vancouver Island with a friend via seaplanes from Vancouver that needed a car. Booked a rental with this branch of Budget online in advance. We arrived bang on time but the office was empty. The guy cleaning and moving cars told us that the guy in the office had just popped out but would be back in 10 minutes. We waited and the 10 minutes came and went. We asked if the cleaning guy could help. He said he couldn’t work the computer and he had no way of contacting the guy who could. More time passed. Other customers arrived. One said that he’d been ringing all morning to try to book a reservation but there had been no answer. The cleaning guy seemed to be talking to the other guy on the phone (even though he said he couldn’t) and he was on his way back. Over 40 minutes after our scheduled time he finally returned. This made us too late to do the whole purpose of us visiting the island before we we had to return on our booking on the last plane of the day, so we requested a refund. The guy was very apologetic saying that there had been an emergency but essentially it wasted nearly $500 in flights. He said that he needed to make a call to arrange a refund and when he did he was put on hold for ages, adding to our frustration. As other people were waiting he said he would sort it and would contact me to confirm the refund. I hadn’t heard anything after a few days so I chased it up and was told that the refund would be processed soon. I finally got a refund 10 days later but seriously out of pocket from a wasted trip.