Reviews of CanaDream (Rent Cars)

Benjamin Bolland

We rented one of the big RVs suitable for 6 persons for a skitouring trip to the Rockies around Banff and Revelstoke. CanaDream's staff was very helpful, always friendly and attentive. Even during the booking process I got live support via the chat. The introduction to the vehicle was very thorough and for me almost a bit too long ;-) but better save than sorry. When we had troubles with our RV during the rental period, the CanaDream team was very helpful and recommended us a local mechanic that fixed our RV in no time. Although I think the interior of the RVs is sometimes not the best quality (this is up to the manufacturers) we had a wonderful time with it :)

Benny Horatschek

(Translated) Absolutely not to be recommended! We only had problems with the landlord «Canadream»! It started with the fact that the complete system (electronics) of our SVC camper kept turning off. After tedious contact with the Canadream team, it turned out that the contacts of the two car batteries, which supply the whole system with power, were not screwed on properly and therefore there was a power failure. The landlord simply forgot to check what turned out to be fatal. The second problem was that the heating was not or only rarely working. We had 2 sleeping bags from friends from Whitehorse with us by chance, which made it possible to continue the trip at all. Without it we could have canceled the vacation. After contacting Willi from Whitehorse (head of the station there) again, we were sent to various repair shops in Alaska, all of which could not solve the problem because the necessary parts could not be delivered so quickly away from civilization. We continued our journey without heating. We originally wanted to make our trip on the Dempster Highway to Inuvik. When we took over the camper, however, we were told that this is prohibited and is only possible from June 1st to August 31st. We inquired exactly when booking and it was never pointed out. The Dempster Highway was also not listed under “Restriction Roads” at the online check-in. It was clear to us that a road on site can be blocked for driving at any time. During the trip we met many customers of the other rental company "Fraserway" from Whitehorse who were all on the Dempster Highway and told us that it was no problem to drive there. Locals have also confirmed this. In general, “gravel roads” are often better navigable than normal asphalt roads, which break up every year due to permafrost. We got a map with all the streets allowed. All interesting targets were virtually blocked in it. After a long check with Willi in Whitehorse, he told us that there was a serious accident of a «Canadream» customer in September 2016 with total damage on the Dempster Highway and that it has been forbidden to drive there since September. Completely incomprehensible, because what can we do for it. The camper is said to have skidded after a large truck drove past a curve. The complete equipment of the camper was also noticed negatively. From knives that are not sharp to the cheapest kitchen material. In addition, an ax is missing in the equipment. Without the ax it is hardly possible to make a fire at the barbecue area on the state campgrounds. The wood that is made available free of charge on the state campgrounds is too big to make a fire. You need an ax to make firing material. We always had to borrow an ax from Fraserway customers to do this. Why «Canadream» does without it is a mystery to us. We would never book a “Canadream” camper again and will advise everyone against it. Next year we will come back to the Yukon to do our originally planned trip on the Dempster Highway with a camper from «Fraserway». (Original) Absolut nicht zu empfehlen! Wir hatten nur Probleme mit dem Vermieter «Canadream»! Angefangen hat es damit dass das komplette System ( Elektronik ) unseres SVC Campers sich immer wieder abgeschaltet hat. Nach mühsamer Kontaktaufnahme mit dem Canadream Team hat sich herausgestellt, dass die Kontakte der beiden Autobatterien welche das ganze System mit Strom versorgen nicht richtig angeschraubt waren und darum kam es zu den Stromausfällen. Der Vermieter hat schlicht vergessen dies zu überprüfen was sich als fatal herausstellte. Das 2. Problem war die nicht oder selten sporadische funktionierende Heizung. Wir hatten per Zufall 2 Schlafsäcke von Bekannten aus Whitehorse dabei wodurch es möglich war die Reise überhaupt fortzusetzen. Ohne hätten wir den Urlaub abbrechen können. Nach erneuter Kontaktaufnahme mit Willi aus Whitehorse ( Leiter der Station dort ) wurden wir zu verschiedenen Reparaturwerkstätten in Alaska geschickt, welche alle das Problem nicht lösen konnten, da die erforderlichen Teile so weit weg von der Zivilisation nicht so schnell lieferbar waren. Wir setzten unsere Reise ohne Heizung fort. Wir wollten ursprünglich unsere Reise auf dem Dempster Highway bis nach Inuvik machen. Bei der Übernahme des Campers wurde uns allerdings gesagt, dass dies verboten ist und nur von 01. Juni bis 31. August möglich sei. Wir haben uns ganz genau bei der Buchung erkundigt und es wurde nirgends darauf hingewiesen. Auch beim Online Check In war der Dempster Highway unter «Restriction Roads» nicht aufgeführt. Uns war klar dass jederzeit eine Strasse vor Ort für die Befahrung gesperrt werden kann. Während der Reise trafen wir viele Kunden des anderen Vermieters «Fraserway» aus Whitehorse welche alle auf dem Dempster Highway unterwegs waren und uns erzählten dass es kein Problem sei dort zu fahren. Auch Einheimische haben das bestätigt. Generell sind «Gravel roads» oft besser befahrbar als normale Strassen mit Asphalt welche durch den Permafrost jedes Jahr aufbrechen. Wir haben eine Karte bekommen mit allen erlaubten Strassen. Alle interessanten Ziele waren darin quasi gesperrt. Nach langem Nachhaken bei Willi in Whitehorse hat er uns gesagt, dass es 2016 im September einen schweren Unfall eines «Canadream» Kunden mit Totalschaden gab auf dem Dempster Highway und dass es deswegen seit dann verboten ist im September dort zu fahren. Völlig unverständlich, denn was können wir dafür. Angeblich sei der Camper nach der Vorbeifahrt eines grossen Trucks nach einer Kurve ins Schleudern gekommen. Weiters negativ aufgefallen ist die komplette Ausstattung des Campers. Von Messern welche nicht scharf sind bis hin zu billigstem Küchenmaterial. Ausserdem fehlt eine Axt in der Ausrüstung. Ohne die Axt ist es kaum möglich auf den staatlichen Campgrounds ein Feuer am Grillplatz zu machen. Das Holz was auf den staatlichen Campgrounds gratis zur Verfügung gestellt wird ist zu gross um ein Feuer zu machen. Man braucht dazu eine Axt um Anfeuermaterial herzustellen. Wir mussten jedes Mal von «Fraserway» Kunden eine Axt ausleihen um dies zu machen. Warum «Canadream» darauf verzichtet ist uns ein Rätsel. Wir würden nie wieder einen Camper von «Canadream» buchen und werden jedem davon abraten. Nächstes Jahr werden wir nochmals in den Yukon kommen um mit einem Camper von «Fraserway» unsere ursprünglich geplante Reise auf dem Dempster Highway zu machen.

Patrick Skogman

After hearing first hand accounts from my girlfriend and her friend about a trip up the Dempster highway, I would highly recommend that nobody ever use CanaDream for a vehicle camper rental: - vehicle manuals were not provided; - vehicle fluids were not filled; - vehicle was not serviced; - camper was not weather-proofed; - camper did not have bedding; - when vehicle broke down outside of Inuvik, CanaDream was unhelpful and created more problems they provided assistance; - CanaDream would not provide an alternate rental vehicle to continue trip; - CanaDream would not authorize anything other than a subcompact car as a replacement because they "didn't want to pay for a truck" - despite the fact that they were in INUVIK; - CanaDream wanted to take the vehicle, without providing a replacement or alternate lodging, for an unspecified amount of time - effectively abandoning the girls at their out-of-town campground; - Driving Force mechanics and technicians provided all required support to get the vehicle back on the road There's a lot more than this, but it should be enough to provide you with a base expectation.

Matt McConnell

Good service.

Rebecca Magro

Very rude.

Max Well

(Translated) Friendly and excellent staff, the only discordant note that significantly lowers the vote is the absolute prohibition of being able to change a wheel in the event of a puncture. Theoretically, we should call the office and wait for someone to come and replace it, maybe losing one or two days of travel. This at least with the 4x4 track I rented. This implies giving up the roads a little more bumpy, which is why they rent and pay for a vehicle like this to get around the Yukon and Alaska. (Original) Personale gentile e mezzo eccellente, unica nota stonata che abbassa notevolmente il voto è il divieto assoluto di poter cambiare una ruota, in caso di foratura. Teoricamente bisognerebbe chiamare la sede e aspettare qualcuno che venga a sostituirla, magari perdendo uno o due giorni di viaggio. Questo perlomeno con il track 4x4 da me affittato. Questo implica che si rinuncia a fare le strade un po' più accidentate, motivo per il quale si nolleggia e paga un mezzo del genere per girare nello Yukon ed in Alaska.

Neil Rodrigues

Overall a very pleasant experience. Every staff member I spoke to was incredibly polite and helpful. The person that did my orientation on pick up was new and left out some key information but overall very happy and would use their service again

Chris and Nicole

We rented a truck camper from Canadream for our two week adventure through the Yukon and Alaska and we would not have wanted to do this trip any other way! The booking process was so easy and the staff answered all the questions we had. Highly recommend buying the extra kilometre package to save on charges at the end! The team is very thorough on their walk through and although we have RV’ed all our lives it’s very important to list so you don’t have any issues on your vacation. We have zero complaints about our time both in the camper or with the team as everything was top notch! Everything we could have needed was in the truck camper with the convenience kit and made our trip through this beautiful territory top notch. We will be renting again from Canadream on our next trip back to the Yukon.

Tom E.

Best RV rental in North America. We've rented an RV in WHITEHORSE, YT and had a breakdown in Valdez, AK. The RV was as good as new, so it's not Canadreams fault, that the engine had a problem. They brought us a new RV within 4 days and paid our stay in Valdez, including a rental car for the entire time we were waiting for the RV. They were very friendly and helpful the whole time. They could not handle anything better in this situation. I will always rent with them, that's for sure. Thank you Canadream!

Bob Phillips

Tonight I met a really nice couple from Germany at the Dawson city, YK music festival. They had no idea how to hookup the services on their Ram 3500 Pleasure way van from Canadreams in Whitehorse. After doing their hookups for them except the sewer hookup, because the tube is too short and is missing one end, useless piece of garbage. I told them, what I would do is purchase a proper sewer tube and charge Canadreams for it, as it should have been supplied along with some training. I asked why they weren't using the awning. They said that it was broken and therefore ziptied. What kind of nonsense is this? One rents a van and can't use the awning. Half the fun is being able to continue your enjoyment even if it rains. I advised them to cut the zip ties and use the awning anyway. But they said they were scared about what the company would do, if they did. What kind of useless company are you running? These things should be in tiptop shape and have complete inventory. The guy across from them also has a Canadreams van and has no zip ties on his awning. I have a 1998 Pursuit from Georgie Boy A class with a 454 power house and am not new at this game.

dave miller

Reservations were easy to make and the customer service was outstanding. Was not my first choice in RV rental companies but from now on will be my only choice based on my reservations experience. Have only reserved our camper van thus far and will be picking up our rental in May 2020. Will write another review after our trip.

Andy Quinn

Normally I don't write these reviews , preferring to give feedback in person, but in this case, reading some of the nonsense here, I feel compelled to share my experience. We rented a large (32 foot) RV from Canadream Whitehorse to explore the Yukon, including the Dempster Highway all the way to Tuktoyuktuk. Our experience from the moment I called to make the booking (directly with the company) was excellent. I will do my best to be thorough in this review. The short version : excellent vehicle, even better people and customer support. Beginning with the cons: (1) this is not a cheap vacation. The RV's are expensive to rent and they eat gas which is very expensive in Yukon. So don't go complaining when you get the bill. There are no hidden costs, nothing should surprise if you are paying attention. Which brings me to (2) - You have to pay attention! When you go to pick your vehicle up there is about an hour long session before you drive away. In this hour (or longer) they explain absolutely everything you need to know about your vehicle, what to expect, and what to do when things go wrong. They explain all the charges you can expect - nothing is "hidden" - and you are given ample opportunity to adjust your contract and make changes as you see fit (extra mileage, cleaning , etc). I highly recommend that you take the extra package that includes a full cleaning of the vehicle when you return - even your last set of dishes! This nonsense about people not being adequately informed about how to operate the vehicle is simply not credible. It makes no sense to think that they would send you out unprepared as they are responsible for you on the road and have a 24 hour 800 number you can call for assistance. We were told in meticulous detail how each and every feature of the RV operated and how to manage all of the many functions. I read one review where someone complained that the awning was not in operation - in fact we were told the awning was disabled and why - this is also clear on the website and in the user guide. I suspect the couple in question simply did not hear this or did not understand the instructions given. So what's good? In addition to first rate staff, the vehicle was in pristine condition and worked perfectly. The manual provided explained everything we were told at pick up, with pictures and diagrams, and came in handy several times. The idea that people were left without a sewage hose is mind boggling to me as the hose was used by the staff member who walked us through the demonstration of how to purge the sewage and grey water tanks. As well everything we needed was provided - there was not a single item out of place or missing. When we returned the RV we had broken two glasses and these were replaced without charge. More significantly, our unit had two outdoor speakers (disabled) at each end of the awning, one of which had obviously been damaged. We could not remember ever having seen it and despite this being an expensive item the staff determined that it broke as a result of a fault in the installation and not through any negligence on our part ! On a personal note I would say that while the Dempster is a magnificent road, filled with incredible scenery, it is not a drive for the faint of heart. Built on permafrost, when the gravel surface gets wet it turns into a sort of clay soup right down to the permafrost making for some very dodgy conditions. When the road is dry it forms massive ruts and a washboard surface which will shake you to your very core. You will get nowhere in a hurry, so take your time and if you are not familiar with driving in difficult terrain then I would advise going only as far as Tombstone Park. The Interpretive Centre and Campground there are fantastic and you can do day trips, hikes and overnight camping in the interior if you want. I highly recommend against the road to Tuk if it is raining, or has been raining.

Thea Sinke

(Translated) Friendly staff. Good explanation camper. (Original) Vriendelijk personeel. Goede uitleg camper.

Aurelien Prebet

(Translated) We, my wife and I, rented a truck camper for 3 weeks for an Alaska Yukon trip and just returned it. The vehicle was almost new, in excellent working order and cleanliness, and all the information necessary for its support was clearly specified to us when the vehicle was handed over which, in fact, lasts more than an hour. . The staff were very professional. We are fully satisfied and I fully recommend. (Original) Nous avons, ma femme et moi, loué un truck camper pour 3 semaines pour un trip Alaska Yukon et venons tout juste de le rendre. Le véhicule était presque neuf, en excellent état de fonctionnement et de propreté, et l'ensemble des informations nécessaires à sa prise en charge nous ont bien été précisées lors de la remise du véhicule qui, de se fait, dure plus d'une heure. Le personnel était très professionnel. Nous sommes pleinement satisfait et je recommande pleinement.

Michael Tosch

(Translated) Very well (Original) Sehr gut

Hans Müller

(Translated) My wife and I have vacationed in Canada 13 times, including 7 in the Yukon. We drove with different providers (Fraserway, Cruise Canada and Canadream) for us Canadream is the best provider. The mobile homes that were made available to us were all not older than 2 years and in very good condition. The advantage of the motorhomes at Canadream is that the interior is much more spacious than that of the competition. Surely everyone has their preferences, as I often hear, an ax or late takeover is discussed at Canadream. I see that a little more relaxed, I'm on vacation and have time to pick up the camper and there are usually offers at German travel agencies where the so-called "early pickup" is included. You can buy the ax in any Walmart for $ 15, so I don't have to make such a riot. What pleases me and my wife the most is that the station in Whitehorse is now under "German" management. Willy the manager in Whitehorse is just great, he made everything go smoothly in Whitehorse, the motorhomes are always clean and in good condition. The helpfulness and friendliness are absolutely great, you feel welcome as a customer there. You can tell the German background with Willy and his wife very much, which is an absolute plus for the Canadream Station and has helped us to have a wonderful relaxing holiday again this year. Many thanks to Willy and his team and we hope to see you again next year. (Original) Meine Frau und ich haben schon 13 mal Urlaub in Kanada gemacht, davon 7 mal im Yukon. Wir sind mit verschiedenen Anbietern gefahren (Fraserway, Cruise Canada und Canadream) für uns ist Canadream der beste Anbieter. Die Wohnmobile die man uns zur Verfügung gestellt hatte, waren alle nicht älter wie 2 Jahre und in einem sehr guten Zustand. Der Vorteil der Wohnmobile bei Canadream ist, dass sie von der Innenausstattung wesentlich geräumiger sind wie bei den Mitbewerbern. Sicherlich hat jeder seine Vorlieben, wie ich oft höre wird bei Canadream über eine Axt oder späte Übernahme diskutiert. Das sehe ich etwas entspannter, ich bin im Urlaub und habe Zeit was die Abholung des Campers betrifft und meist gibt es bei den deutschen Reisebüros immer Angebote wo der sogenannte „Early pickup“ inbegriffen ist. Die Axt kann man in jedem Walmart für $15 kaufen, dafür muss ich nicht so einen Aufstand machen. Was mich und meine Frau am meisten erfreut, dass die Station in Whitehorse nun unter „deutscher“ Leitung ist. Willy der Manager in Whitehorse ist einfach nur toll, er hat es geschafft, dass in Whitehorse alles reibungslos läuft, die Wohnmobile sind immer sauber und in einem guten Zustand. Die Hilfsbereitschaft und die Freundlichkeit sind absolut top, man fühlt sich dort als Kunde willkommen. Man merkt eben den deutschen Hintergrund bei Willy und seiner Frau schon sehr, was für die Canadream Station ein absolutes Plus ist und für uns auch in diesem Jahr wieder zu einem wunderschönen entspannten Urlaub verholfen hat. Vielen Dank an Willy und sein Team und wir hoffen, dass wir uns im nächsten Jahr wiedersehen.