Reviews of Hertz Car Rental - Buffalo Niagara International Airport (Rent Cars)

Liam Winters

Firstly and most importantly, the bill was $150 more than the website estimated. $150 overcharged! On top of that, they refused to give me my AAA discount because I didn't jump through the correct hoops during the booking process, even though I had the AAA card on me, two separate employees verified it, and the woman at customer service confirmed that I was eligible for the discount, the company still refused to give me the discount. The line was at least 50 people long at all times, yet the company chose to have only one person at the front desk, screwing over both the customers and the employee working. I scheduled a pickup at 10 am. I arrived at the counter at 10:30, 30 minutes after the car was supposed to be ready, and after I checked in, I still had to wait two full hours to get into the vehicle. The pickup was scheduled for 10 and I didn't get into the vehicle until 12:30. They were 2 and a half hours late. On top of ALL of that, they didn't even have the car I reserved. 2 and a half hours late and they still couldn't even give me the car I reserved, so they switched me from a Ford Focus to a Toyota Corolla last minute just to give me any vehicle and get me out the door. I'm not even mad about getting a Corolla, I'm mad that the company was so incompetent they couldn't even keep track of the Focus I reserved. I'm never using Hertz again

Katherine Dunkle

Hour long wait only to get to the front to be told we have to wait even more because they are out of all small cars even though we reserved days beforehand.

Dennis Dayman

Had a bait and switch. After asking for a larger car and we changed out, the renting location changed our return location and when we got to the original scheduled destination, we found a higher charge. still waiting for area manager to call

John Lee Jr.

I had an excellent experience at this location. The wait time was a little taxing, but you realize that this is because they do take thorough care of you. I definitely recommend buying beforehand which has made check in and getting out extremely smooth.

Tony Thomas

Poor customer service in the office, and customer rep on the 800 service just hung up on me.

Caleb Coupland

Understaffed front desk, efficient car return staff.

Chris Maue

Vehicle was ready on-time as I am a Gold Plus Rewards Member. However, I was incorrectly billed and it took over 30 minutes after returning the vehicle to get the appropriate adjustments made. This location NEVER answers their phone for assistance as this was my second consecutive time that they changed my rental rate without my knowledge and had to provide proof of my rate on my initial email reservation confirmation. I had corporate office attempt to make contact with this location and they also could not get them to answer their phone. Anytime you rent here, SAVE your original confirmations should they change your rate. They tried to charge me nearly $400 when my rate booked was $180! Luckily the customer service representative at the main counter was very courteous and helpful to me to get the adjustments made.

Andy Wold

Return went very well. Great customer service.

John Campbell

Great staff. Easy process from start to finish!

prakhyat pandey

Awesome Service Staff!!!

Baxter Lee

Slowest Hertz ever

Jen Z

Just picked up a car here. Initially picked up a car at a different site, but car smelled like smoke and this was the only local Hertz with an AWD car. Muhammad was polite, pleasant, helpful and got us into a very clean car. Will book at this site in the future

Ryan Thornton

Hertz, I turned my car in and dropped the keys off in the drop box couple days ago, and still haven’t received a receipt? And there’s no record online either? All the phones are busy and no one picks up. Please contact me

Mingxing Ko

This April, I rented car from here. They gave me car that smelled bad. It felt like a baby had vomited in the car.

Iris

I will not be renting from hertz again.

Karen Perry

HORRIFIC. DO NOT RENT FROM HERTZ. They have affordable prices because weeks after you rent you will see a charge from a rental toll for hundreds of dollars. I took the New York State Thruway two times and paid cash (less than $3 total) and took the bridge to get over to Niagara falls (also paid cash) and I got slapped with over $280 worth of toll fees from Hertz. RIP OFF. I will never again rent from Hertz. Piece of garbage company. They also do not let you know of this charge and it will just show up on your card. I had to cancel my card because of this. If I could give zero stars I would. They also did not have my type of car available that I reserved. They ended up giving me a smaller car that was absolutely awful instead of upgrading me.

Jonathan Douglas

Fairly standard rental car location at the Buffalo Niagara International Airport. The main office is located across the arrivals-level roadway from the main terminal. The Hertz Gold Counter is located in the bottom level of the attached parking garage. Service is friendly, but can be slow at times, especially in the busy summer months.

Jamie

Was charged two large amounts for ONE rental, noone is answering the phone-they keep hanging up and the 800 number customer service is closed over the weekend. Not acceptable.

Thomas Walker

Worst experience ever. Denied my interim licences, and wanted to charge me 32 extra dollars a day because I am renting a car under the age of 25. This is age discrimination. They dont accept that interim licences are a legal document indicating the true date the liscence expires. They need a change of management, a manager was not on duty at 2 in the afternoon. Hertz should be ashamed of themselves. Not true Buffalo hospitality.

Peter Demtschenko

Been renting from Hertz for years. Always do a great job.

Vickie Hylton

Excellent service.

90 Joey Boy

Reserved car online...pick up was quick and easy, as was drop off. Car was nice and clean and staff was very friendly and helpful.

Kiran Patel

The front desk employees were really nice and professional, without asking I got free upgrade. Excellent customer service, keep up the good work!

Vee Viriyakul

(Rental dates: 4/3-5/17) The vehicle I was renting originally had a dead battery on it's third day. So I called Hertz's Roadside Assistance, and AAA was sent out to jump-start the car's battery. The agent over the phone informed me that I could bring the current vehicle back to Hertz and exchange it for a new one. The Hertz agent did not informed me that it had to be refuel upon returning. When I returned the vehicle to Hertz facility at Buffalo/Niagara International Airport I informed the agent what had happened earlier and that I did not have the chance to refill the vehicle's gas tank to full. They informed me that it was okay since I am exchanging to another vehicle. However, at the end of my rental when I retuned the vehicle back to Hertz I was charged with refueling & other service charges and was not informed by the counter agent of this when I exchanged the vehicle. The charges were much higher than my original contract. So I informed the counter agent (Mr. Merneptah) what had happened, and he was kind enough to waived the refueling & other service charges after he made a few phone calls. He went above and beyond his duty to assist customer. Hertz facility at Buffalo/Niagara International Airport is superb at taking care of their customers.

Vincent Polcyn

I'm still currently standing in line at this Hertz location for 30 minutes now. One employee declared he was doing his paperwork so he could leave, so the only other employee will take care of us. In the 30 minutes I've been standing here that gentleman has taken care of 2 customers. There are 6 customers in front of me in line. And no skipping the line if you're gold or president's circle, you must go to the counter.

Jatinder Sharma

Nice staff.Keep it up.

L.A. Adler

This is the only Hertz I've ever been to that doesn't have a display for Gold members. You still have to wait in the endless line just for the one guy behind the desk to tell you which spot your car is in. I've NEVER had a worse experience at a Hertz location anywhere.

Steph M

OMG I'm not usually one to be like "I have status with this company and I was not treated as such" but seriously. This airport hertz doesn't allow you to go straight to the president's circle and drive off; you have to get your keys from the counter. That's fine. I go to the gold member line and wait for the very slow counter service meanwhile a couple arrives after me and goes to the regular line and gets helped before me!! Then another group gets helped again before me. And not even apology. This is my second experience at this location and my first want good either. I can't wait until I receive the survey email for this place.

Jordan Smith

If I could give zeros stars I would. My reservation was for 11 am because my flight was due to land around 1045 am and I wanted to have a little wiggle room to make sure they didn't give my car away if I didn't get there by my reservation time. That was not a problem because I arrived at the counter before 11 am to pick up my car, there was a long line going out the door and they only had one person working the counter. When I got up to the counter they told me they would call me back up when my vehicle was READY... I got called back up more than 45 minutes later. I signed declining additional insurance coverage and then I received an email saying I agreed to prepaid fuel for an additional charge of almost $75. I called the day before the rental was due to tell them I didn't want to prepay for gas and that I would return it full. The guy I talked to on the phone said he removed the charges and that I just needed to bring the car back on full. He also told me that because I prepaid for the vehicle reservation already there was no compensation I could be given for Hertz not having my car ready on time. I tried calling Hertz today ( I returned the car yesterday) to ask them why I was still being charged for the prepaid fuel and they said I signed a contract agreeing to pay that charge and there was nothing they could do because it was prepaid. She then told me she could transfer me to customer service to ask about compensation for the car not being ready on time and I was left on hold for an hour then an automatic message came on saying my call couldn't be answered, there was a busy signal and the phone disconnected. This experience makes me never want to use Hertz again. I've been using Hertz locally for years and I've NEVER had these kinds of problems. The people weren't rude, they just weren't helpful. I'll never rent from the Buffalo Airport location again and I suggest no one else does either.

Marcela Gomez

Very good experience. The paperwork and car were waiting for me when I arrived. No lines. No hassle. Thank you.

maffew jun (serial)

legit trash

MAT-SU HOOVER

We had a great trip no issues with the vehicle or the Hertz company at all

Patrick Snyder

Had a great experience with a particular agent at Hertz at the Buffalo Airport this weekend. The guy working Thursday night (well past the advertised 12:30am closing time) deserves all the credit. There was a pretty decent line when I arrived. They should have had at least another person working the desk, but they did not. Needless to say, the guy working the desk (I didn't get his name) was not in a great mood, but he didn't take it out on the customers. He was probably the most efficient rental desk agent I've ever dealt with. He moved through the regular line quickly, got the Gold members in and out fast, and even managed to answer the phone a few times. Although Hertz management basically tried to hang their customers and their employee out to dry, this employee made the best of what was not an ideal situation. Really, this review is for that guy. I'm probably being too kind to the actual Hertz branch. Oh well, car was fine and early drop-off was easy. Phone-based communication earlier in the day (I was worried about them closing before my flight arrived) was in vain.

Chip Scrivener

They charge you for gas now even if you topped off before drop off.

Alexey Nikityuk

Indeferent lady, not clear about the rate...terrible service

Lovissa Huigita

Ridiculously long line because the service is super slow. I had to wait in line for 45 minutes when there are only 3 people in front of me. They also served the gold member first, so other three people were served before me. Would not use this service again.

Patricia Manning

There are some dishonest people working in this office. I am a gold status member with Hertz but will be cancelling my membership. Here's what happened: I contacted Hertz to let them know I would be back on Sunday, March 11th, to pick up an item I had left there on Friday, March 9th, 2018. I gave them my name and contact information. Any company worth their salt would have mailed it back to my home address. Instead, by the time I got back on Sunday, the item was missing, and the employees gave me the run-around until I gave up my inquiry. My advice for anyone forced to use Hertz at the Buffalo, NY airport: don't accidentally leave anything in the car or at the desk. You won't get it back!

David Gurney

Showed up and the kiosk was closed. Staff left early for the day... Had to rent from avis instead. Would not recommend.

Pam Haynes

No problems picking up or dropping off the car EXCEPT (two reasons for 4 stars instead of 5): Could not reach a local Hertz office via phone to ask a question (could we return to a different location which in the end didn't matter) and when we returned the car, they insisted on the customer presenting the original contract, which I have never had to do when renting a car. Fortunately we had ours with us but another unfortuate customer did not. That should not be a requirement unless the customer is told at the time of pick-up. The car was satisfactory, got great mileage, was what we requested, was ready on time. Be advised the Buffalo airport car rental counters are crazy busy much of the time. They are directly across the street from baggage claim. Also the gentleman who checked out the car to us was in dire need of using a tissue for his runny nose . . . not pleasant to listen to someone sniff every 5 seconds.

Anthony Mennella

A+ customer service! Very polite and professional, Hazel was absolutely fantastic. Guy downstairs in the garage was very helpful as well. Definitely renting here again

Ryan Smith

HORRIBLE! We were among 44 people that Hertz oversold their vehicles to. And all they could say was "sorry". Then we were among 44 people who had to take a $70 flat rate taxi to go anywhere in Niagara area. Worst customer service, ever. I wish I could give them "0" stars!

Vic Henry

Easy to pick up car and get out of airport. Nice to be close to the terminal and not have to ride a bus. Car was fine.

J Hubr

Monday at noon six families/couples waited over an hour each. "We have cars, but they are not ready." Planning? Good weather weekend, no flight delays... a normal summer Monday. Meanwhile other patrons walked up and were on their way. When I asked about this "They likely had a different class of car reserved " to which I responded "I'll take whatever you've got " and I finally was helped. Pleasant enough agents but they seemed to be stymied by things in the background. Just passed the counter Wednesday at 2 pm and folks are lined up again.

Suhas Phansalkar

Got a Jeep when I actually selected compact car. I love it.

Sameep Shah

There is terrible management of the airport office. There's only one guy operating both Hertz and Dollar, and people have to wait 2.5+ hours to get a car. I can't get mad at the guy, but management needs to step up and be able to provide the resources to support an airport car rental facility especially on long weekends!

Katie Armbruster

Customer service was the worst I have ever experienced. I am in the army and was travelling to Buffalo for a training event. I pre booked online, therefore I prepaid. When I got to the counter at Buffalo Niagara Airport, I was told I could not deny additional coverage on the vehicle. I rent a car one a month and I know that this is false. My personal insurance has rental coverage. The man would not let me have the car until I agreed on a coverage option. I was charged a ridiculous amount for a 4 day rental. I had to call billing 3 different times to try and fix all these charges, which have still not been resolved. The customer service sucks and I will NEVER rent through HERTZ again, they treat their customers and Veterans very unprofessionally.

Angie Shirley

Horrible service. Employees are rude and disrespectful.

Heather Cullen

David at the Hertz counter is fabulous!!

Brian Vaughan

Great and personable staff and good upgrade choices.

Abhijeet Mitra

Pickup n drop off was great. Not sure if any false bill will come in future, but satisfied till now.

Ann Marie Becker

Quick, easy hassle-free check-in and drop off. New, clean vehicle and very friendly staff.

Max

Sunday April 8th 7:30 am, Worst customer service agent I ever met, Clearly she did not want to be there at this time or maybe she .....For sure never again.

Isauro Luna

I love Hertz! I've rented multiple vehicles from them and have had a great experience every time. I've also bought an SUV from them. I must say, their buying experience is even more seem less than renting. Vehicles come with a 12 month warranty.

Siv Shanmugam

So far it's been a great experience

Jason Costomiris

Was it a nice car? Sure. The service at this location is terrible. What's my favorite thing about #1 Club Gold? You walk past the counter, up to the board that has your name on it, get in the car and go. Buffalo? Stand in line. 3 people at the counter, 10+ people in line, and it took positively forever to get through the line. No idea why they're so slow. Rented a Full Size. They wanted to give me a minivan. Ask them to put me in the class of car I rented to start with. Finally, out the door after 30 minutes waiting. Returned the car the next day, having filled it up on my way back to the airport (only a few $$ of gas). They slipped in a $14 charge for refueling, since I didn't give them a receipt for the gas I put in the car. Called back to the counter at the airport, they wouldn't do anything to fix the issue they created, suggesting I call their billing department. First call to billing landed me with a nice-sounding woman who said she was taking care of it. She didn't do a thing. Next day, second call got me someone else who said she would take care of it, and it would take 3-5 business days to get my money back. Holding $14 of my money for a week because of their own screw ups? Bad, just bad. "Gold" service at this location is more like "rusted through steel" service.

Dan DiPirro

Where to start. It took 3 phone calls to actually get someone to answer the phone. When they did, a guy answered "hello". Not indicating that it was Hertz or anyone else for that matter. Explaining to him that I just dropped off a passenger that just rented a vehicle from this location, left a personal belonging in my car. I did not have the persons number and was willing to leave my number to call him to make arrangements to get this item. The response I got was, "I'm a little busy and already multi tasking". He put me on hold. I am currently still waiting for him to pick up the line 1 hour and 21 minutes and counting! Nice customer service.

Quinton Gregory

After waiting 45 minutes in line, because they have one person available, I was told the online itinerary cannot be honored because I'm using a debit card and they only take credit cards. Nowhere online said this. No one I talked with on the phone said this. My team and I have now missed our meeting.

Sarah Embree

It was quicker for me to fly to Buffalo than it was to wait for a car. I really don’t understand how renting a car is so difficult?! Shouldn’t they know where their inventory is and when they should have it? Poor management. Slow service.

Jack N Beth Leon

Pick-up and drop off at Buffalo Airport. We had a reservation and it still took a bit of time to do all the paperwork. Also, there was a mix-up for the driver of the vehicle. I was told that instead of changing the name, from me to my husband, I could just add him for $3 per day. Uh, Nope. I was not driving - or paying for that - so change it please. Then we were told to sit and wait again until they got a car for us. So we sat ... with quite a few other weary travelers. Finally we were sent downstairs and that was quicker. Noticed a burn hole in passenger front seat after we left but it was under an hour so called 800 number. (Plus neither of us smoke) I told them all this and was given a reference number for the incident and call. The return went better. My husband dropped me and our luggage at our airline dropoff and went to return the car. I didn't give him all the correct paperwork but the attendant was able to pull up all our info from the reservation number. The attendant checked the car over and ....all done and he was on his way.

Sara Townsend

Car wasn't ready - they wanted to charge me for a more expensive car even though the car wasn't ready after I had reserved it for a start time. I had also requested NeverLost but they also didn't have that (unless I wanted to wait potentially missing a business meeting for a car with neverlost. Then, icing on the cake, Buffalo isn't a "tollpass city" however, some of the toll roads don't allow you to pay cash (something Hertz didn't bother to tell me) so I recived a tolld violation with a $8.5 processing fee.

Matthew Amato

Had a reservation. Despite this, myself and three people in front of me have been waiting 1-2 hours and counting for a vehicle. There are a handful of other Hertz locations within 5 miles. How do they just not have enough cars? Disappointed and will not be booking with Hertz in the future.

Tylyr Tingue

Good rates, and a nice staff. The newer employees need more training, other than that they were really good

Gaynelle Khan

Other than I had to wait 20 minutes for my car all was smooth sailing...returning was super fast!

Chip Woodburn

Got a nice upgrade to a Jeep SUV

Anvesh Kadimi

Very good service

Jessica Strack

We had a terrible experience at the Hertz Buffalo airport location. I have gold status and rent from Hertz because it is typically an easy experience. At 6pm on a Friday of a holiday weekend, the kiosk had just closed. The guys closing up the kiosk said they had just taken the keys upstairs and directed us to upstairs. There were at least 50 people in line, but they told me to just tell the desk agent I had gold status and would be given the keys. I went upstairs and did that and the agent directed me to get in the line. I called Hertz and was told I did t need to wait in line. They tried to reach the location, but of course, they couldn’t reach anyone. The line was so ridiculous that the crowd cheered each time someone was awarded a set of keys. Worst was that there was no manager to speak with, the agent was completely apathetic and no one as communicating to the customers about what was going on. After waiting for an hour and a half and my husband forging through the crowd, he emerged with a set of keys. I do t think the car was what we reserved and it was scratched up, but we didn’t care. We missed our dinner plans with family. What a disaster.

Marco Pirola

Terrible service. We had a relevant issue with our car, but the employees at the office didn't really take care of it. They couldn't even speak at the phone with the Hertz central office to help us with our issue. We had to "solve" the problem ourselves, while the employees were looking at us. No substitution car, no help from employees, bad phone service from the company. Keep distance from this company.

Catherine Desley

I'm so glad I could still pick up my car without issue, considering my flight got delayed 2 hrs. I was scheduled to get a Chevy Spark and got a Nissan Versa instead. Great car and customer service though. Only issue I had with it being super new - and not a type of car I'm used to driving - was I accidentally pushed a button near the gear shift and locked the car in neutral. Fortunately, I got it figured out without needing to call for help. I still don't understand why they'd make a button like that, lol.

Timothy Asinger

Good cars and semi painless experience, definitely upgrade to gold status and higher , save a lot of hassle

Curt Wilcox

Hertz consistently delivers and continues to simplify their process - I prefer Hertz

Saif Almafrachi

Bad they charge me extra money only the person how service me was good

gurudutt b.r

Loved it!!

Brian Smith

The service is friendly. The big problem with Hertz is they are grossly understaffed. I do not recommend booking a rental with them if you are not wanting to wait up to 2 hours as they will only have 1 staff working at a time. I would recommend National or Enterprise if your time is important to you.

Rick Fish

Service was great, I was a walk up and they took good care of me

Daryl Holst

They had a good car at a good rate. Pickup and returns were very easy.

Camilo Florez

Dirty car

mike danciu

was a good experience except the car needs birds eyes on the rear mirrors as there are major blind spots which could and almost did cause an accident driving on the road

Phil Jackson

The car I reserved was not available and I was driven to another location to pick up. When I got there the first car I was given was not useable (Frozen, could not be driven). Upon returning the car the next day I was told by an attendant that they could not generate a receipt, and that I would have to go on their website to get it. It's now two weeks later and I just received a notice from Hertz that they think I never returned my car, and they have charged my card $442 for a 1 day rental. From what I have been told someone else rented the car and returned it a week later, but when they scanned the return they closed out my account instead of the next renter.

Agbai Onuma

Car rental made easy and affordable. I met a friendly staff too.

Andrew O

Preemptively reviewing them while on line. Unfortunately, after my last experience with Hertz in Orlando, I swore them off completely. However, I had to use them again for work. Literally been on line for longer than my flight lasted already, and only 2-3 people have been helped so far. Line is at least 25 people long, and they only have one person working. I had a reservation for 10:30, and multiple meetings today, unfortunately that apparently isn’t happening.

Apisada B.

While i am wiring this review im currently sitting here for 2hrs. just to wait for the car even i already booked for 2weeks ahead everybody here is w aiting the same duration as mine so frustrating they said they don't have the car we just have to wait bad bad customer service of course they dont care. Waste of my time

James D. Harrington (codenamejames)

The staff wasn't helpful, they only gave me partial information. Then when i ended up getting a refund they tell me its going to take 10 days?!?! Will never use Hertz again..

TuanAnh Dao

good services

Sudhir Vaishnav

"This is my second experience in last 3 months at Buffalo airport. The car was not available when I reached the Hertz Counter. ( As promised by Hertz to Gold Memeber, it should be raedy!!) I got my car after 30 minutes and on top of it, the car was smelling with cigrate smoke. Since there were no more cars available, I had no choice but to take that car. The car was almost 48,000 Mile old. Very noisey on the highway!! On My last trip to Buffalo also I was given a mid size car although request was for Full size car!!! and that too with a very rude behaviour from the agent saying that this is the way Travelling Industry is now moving!!!! So I will recommend Hertz to anyone only if they have no other choice!! Like us where our company expects us to us to rent a car thro' Hertz!!!!"

Kees Hessels

Good car, Good service

Christian Isas

What is going on here, one person 1 he wait. Do not recommend

Brandon Hillard

My wife left a bag in the car on accident. Ten minutes later when we returned the attendant had stolen all the money out of her wallet. There is no claims process. It is a tough pill to swallow when you know who robbed you and one has no recourse for a claim. insurance gave me the run around, employees gave me the run around, airport police gave me the run around. Shame on Hertz Buffalo.

Vitali Green

Located right next to the terminal - very convenient.

Nicholas Patrick

in and out no frills for a business trip

Kathleen Halcomb

Late flight only one person working the counter. 10 customers in line to be serviced. No gold plus reward service offered at this time.

Red Robin

Done with all hertz locations, 0 customer service

Chun-Yen Hsu

The process is so slow. My reservation is at 10 ut they don't have the car ready on time. Worst experience ever!! Endless waiting!!!

Vincent Josik

It's a Hertz. Just be a pro and get your free gold membership, make your reservation online, show up at your pickup time and be on the road in five minutes. Easy.

Usha Saxena

Our flighht was delayed getting into Buffalo airport. Sales person was prompt in getting the paper work done quickly. The car I had reserved was not available, instead i got a bigger vehical, that was excellent. Drove from Buffalo to New York city to Washington DC without any problem. This vehical has lots of luggage space.

Khalilah Reese

Their rude when you call to ask a question on how to rent a car! They will keeo giving you a 1800# for everything! He didnt know nothing!

Mamdouh Abdalla

very good customer service here but you know hertz car rental not the best in the market

Richard Lahr

Terrible customer service. Gave me the run around. The third person was able to help. I love Hertz but these people do not represent whole company and hopefully are replaced soon.

Aaron Brady

I mean I would give them 1 star, but they actually had a good employee named Mohammad that worked with me and made the ordeal of dealing with this company bearable. Certainly not one of the better companies I've rented from but I'm grateful that they had one decent person working and that he was able to give me excellent service. Thank you Mohammad !!

Chander Dudeja

Worst rental car service ever. The staff is all careless and people are waiting in line and they have no focus on their work. It’s Dollar and Hertz together and try to avoid it in case you can get other rental. I would rather pay a little more than going through this again.

Juan Emmanuel Afable (juanjuanzero)

My flight arrived on time and reserved a car at the appropriate time. When I arrived at the front desk Hertz did not have a car for me to use and attempted to upsell on cars I didn't even want. Very disappointed.

Cami Smith

I would not recommend the hertz at buffalo NY. To be fair, my initial experience was not bad;however, a month after my trip/return of the vehicle, I’ve been charged 2x more times by Hertz. I called the hertz at buffalo NY and due to limited access to their system since my rental was a month previous, they could not help me. I called the customer service number provided and they couldn’t locate my information. Very weird because my car rental was paid for from my card and it was the card being charged unnecessarily. I called back hertz at buffalo NY and spoke with Muhammad who was very rude. He placed me on hold stating, “I have a customer”...am I not a customer also? Muhammad, never came back to me on the phone. I was on hold for 33 mins. I took a snapshot of my phone also. After 33 mins, I called back and Muhammad answered the phone again. I asked, “did you forget that you had a “customer” on the phone?”. He cared less. I requested a manager and I have yet to receive a call back. So, would I recommend hertz at buffalo NY...absolutely not. In fact, I may never use another hertz company due to this experience.

Alex Cuevas

How are you still in business? Every time I fly here it's the same story. Not enough employees and a huge line. Super slow to get a car. The gold desk in the garage is never staffed and always closed. This location leaves a big stain on the hertz brand

Eric Kirchmeier

Fast & friendly service though my car had odd electrical quirks. Tire pressure gauge, battery warning, etc.

Cait Kooistra

SLOW. No sense of urgency.

Robert G.wreck

Horable, reserved a full-size SUV seven passenger gave me keys to a "Kia" tried to up charge me because I could they did not have another seven passenger vehicle besides a Ford expedition at double the rate they offered a partial refund. Which never happened. Stay away from this location you will get a huge run-a-round. Buyer be warned

Christina Moore

called to get details about truck unloading for their vehicles and the guy just kept saying i dont know and was extremely rude.... then when I asked for a manager he said no one was there and heard him talking to someone in the background. I said there's no one else there with you? and he said no. I said who did you just talk to in the background? he said my coworker.... I said can I talk to them please? and he was talking to them in the background and said "this lady is crazy". meanwhile there is no manager on site and when we called back, got the same guy again and he immediately hung up on us.

James Thomas

Horrible customer service. I have been calling for the past two days an average of 5-7 times a day with rarely any pickup by an agent. When someone answered I was left on hold for 5 minutes.

Doris Corley

Great selections of vechicles.

Paul Hough

3hr wait to get to counter then 1 hr wait for car to arrive.

Jennifer Ankrum

Never have any issues when renting from Hertz always a great time didn't use it the whole time we planned and they gave us money back awesome awesome and David from Southwest Hertz Buffalo great he helped us out tremendously

Thomas Bedard

After a typical every-flight-through-OHare-is-delayed July travel day, this branch stayed open for us to get our car. We arrived around 230am and Muhammed happily helped us with our reservation and ensured that we were happy with our car. Muhammed gave an otherwise awful travel day a very happy ending and we can't thank him enough!

Luke Kuo

There is no use at all to make online reservation, the counter staff told me they are out off car even there is a confirmed reservation. Lesson learnt! don’t ever trust hertz because they will ruin your trip

Izzy219

First off we couldn’t get into contact with a live person the locations said book online…so we did just to get told we can’t use a debit card upon pick up unless we got a flight yet the money was already taking and had a confirmation, customer service was terrible and now I’m out of $100 because they have no one to answer phones yet they found a number for us to call for them to take the fee never again

Advait Vaishampayan

Probably the worst Hertz in whole of America. The employees are exceptionally inconsiderate people. I'm a traveling consultant so I fly into Buffalo every week. Each week they come up with innovative ways to mess with me. I don't even want to explain because there are so many instances. Take any other rental car service.

Tara Browne

The only reason this is getting a 2 is because the drop off guy was so nice and it was a painless process. Let me start by saying, the majority of this is aimed at the Hertz in Niagara , New York, not the Buffalo Airport Hertz. Each time I tried calling the Hertz in Buffalo, the phone just rang. The Hertz location itself was an absolute dive. The guy that helped me with the car pick up was nice but it irritated me that I had called about 20 mins before I'd arrived(he didn't pick up), when I arrived the office was dead and he made a comment that made me think it'd been a quiet afternoon. The second time I called, the following day, again, just rang. Wound up calling the main Hertz number and talking to someone who didn't have a great grasp on English. Asked to be transfered after the guy kept not understanding what I was calling about (i.e.: whether or not the toll sticker (Ezpass) was active or if I needed to pay the toll). Gave up after being on hold for about 6 mins with no one answering, again. The car was fine, the outside was a bit dirty but inside was nice. The customer service could use some improvement.

Leslie Ivey

Picking up the car was super slow, but the two gentlemen who helped me carry all of my luggage upstairs and inside to the check in counter more than made up for it. I traveled alone with my 15 month old son, so we had a TON of luggage.

Jack Aguero

Nice car. Had to wait in line to get the keys as there was no separate arrangement for Platinum card holders but the return was very good. Easy walk from terminal to rental cars. Good overall experience.

C B

4 hour wait, long line, purchased fuel replacement and when returned car found that it hadn't been added was charged 10.00 gallon.

Sarah Dubay

Slowest one man show ever

Aesha Dharia

We had a prepaid reservation with pickup an hour ago. Still waiting for the car!! Frustrating.. I understand if I was a walk up customer but they knew I was coming. After a long flight, the kids were getting restless and just wanted to get to the hotel already. The gentleman at the front was very professional and understanding and offered a discount for in the inconvenience. There is no price to children being simply exhausted. The administration needs to have backup options in cases the cars are ready at the time promised.

Elizabeth Coghill

No cars! Waiting 1 1/2 hours . Don't book

apoorva j

Waiting here for about 3 hours for a rental car booked online. There are no representatives at the counter. And the lines are only getting bigger. Very bad experience. Don’t ever book Hertz they don’t honor the online reservation.

Ahmad Azhan

Extremely long line. Only one staff member. No clear signs. Extremely slow service. No priority given for Five Star or President’s circle tiers. This is unacceptable.

krithika krishnan

We visited this location for picking up the car ata round 3/3:30 on Friday, aug 28, 2020. For an additional driver to be added we went to the Buffalo airport location. The representative there named, David was very kind and a direct opposite to our afternoon experience. He was very patient and answered all our questions with clarity. Would highly recommend him. Super friendly and nice.

Boby Rodrigues

What a big liar the manager is!!!! Charged me fuel surcharge even after filled up the gas in full. Surprised me when he said he cannot connect me to customer service number because they don't have a option . No three way call option to address my issue and he can't or refund the extra charges he charged on my credit card because I called the day after the rental return, but charges showed up on my card next day!!! And I called them right away .

Dan Schuyler

Got the good old run around from this outfit !! Called them, said to pick up car on Genesee St. Got there, they said return to airport, rental returns. Got there, they said it's on upper level !! Bogus !!

Christopher McNall

Fast service, upgraded vehicle

Rachel Ashburn

Very happy with my experience as a first time renter. They gave me a car that fit my request (I like Japanese and Korean makes) and were swift and nice when picking up and dropping off.

Michael Swearengen

Gold plus rewards member... Very fast, car was spotless... Only had 3K miles! In and out in 5 minutes! Great service!

Ingris Feliz-Agramonte

Tried calling to get a rate and was put and left on hold. I tried calling again and replace picked up and just put me on hold. They are the worst !!!! Stay away - Enterprise service is so much better !!

Bobby H

Quick service

Michael Hopkins

No cars were ready at 1:00 in the afternoon WITH reservations 20 people waiting AFTER they checked us in for an hour to get a car.

k delg

The service is very bad and the employees are very rude. I have experienced this here other times. It seems to be consistent and I'm not sure why the company does not address it. I will rent elsewhere next time.

Sana Muhammad

Horrible.

Michelle Olson

A horrible experience. Hertz was the only rental car company with a line out the door - they oversold and didn't have cars ready or they were understaffed and didn't have clean cars. After a long full day flight we ended up waiting an hour and a half in a HERTZ line with 20 people ahead of us and people who were actually on a waiting list for a car to become available. The workers were so rude - and frustrated I'm sure because management put them in the position. Save yourself the headache and go to a different car rental company. I've NEVER had a car rental experience like that in any other city.

Ronald Wabinga

Always great service!!

Cr. Alejandro A. Fernández

(Translated) Very good (Original) Muy bueno

Vagator Kim

good everything's done quick

Robert Merrill

I rent from this location about 7 times a year when traveling home to see my family. In the past they have always waited until the flights associated with their reservations arrive before closing for the night. This time they didn't. So at 1:00 am (the same time I got in 3 weeks ago) I was left at the airport without a car or a carseat (I was traveling with my 5 month old son and normally rent the seat through Hertz). The customer service individual I spoke with said they are supposed to stay until their reservations arrive or the flight is canceled but, said there was nothing they could do until 5:30 am. So we had to wait, worst experience ever. My son lost it and we got no sleep. Don't rent from them. I'd give a 0 star rating if I could.

zulfiqar Dhukka

Very convenient location across from baggage claim, but not so convenient to rent a car from this location, waited 2 hours to get to counter and they didn't even have the full size car which I reserved couple of weeks ago, ended up getting small suv. This location don't even deserve 1 ☆ Person who received upon return the vehicle was super nice.

PL Jowers

Even though there was a waiting line for check in; it took less than 30 minutes to get checked in. Friendly service! Easy access to pick up car; as well as easy to check in return car. The rental car was what I requested ; nice and clean. There were no extra charges on credit card. Reasonable rental rate; good value.

Krista DiRienzo

If I could leave negative stars I would. We were stranded at an airport in NJ with a cancelled flight so we rented a car to make the 6 hr drive home. 1.5 hours into our drive we got a flat tire. There was no spare in the back of the car and the pump was useless. AAA came after 2 hours of us sitting on a dark highway at 2am. We had to be towed all the way to Buffalo because the only options we were given by Hertz was to go back to NJ for another car or wait for a Hertz 2 hrs away to open at 9AM! Upon arrival to Buffalo to return the car, we were told we would receive nothing but $65 in Hertz credit even tho we paid $350.00 for less than 12 hours for a rental car that we only drove less than 100 miles. 0/10 recommend this. They did nothing to try to satisfy a paying customer who was in a pinch and given a car that didn't operate properly.

Eugene S

Great service at Buffalo Airport. Zero wait at pick up and drop off. (with Club Gold)

Marjorie Rivas

Great service and great cars.

M Lee

The staff at the counter was friendly, but the car I received was really bad. First, it was over 45,000 miles, which is okay because cars work at 45000 miles. The worse thing was that the car was really dirty. There was a lot of animal hairs inside the car and it smelled so much. And there were many stains on the glass.

Rick Sobers

I returned a car with full tank. Was billed to fill a tank at over $9 per tank. Calling local office and contacting national site does no good. $90 down the drain.

Richie Shah

Excellent service, Easy pickup and Very Easy drop-off. No surprises with the final invoice. Car models need to be updated to current technology.

C M

Best cars

Michelle Harris

The staff was very friendly and helpful. My check-in nd check-out process was easy. I enjoyed my rental. Thanks

Tina Twardoski

We had no problems when renting with Hertz. It actually was so much easier than our typical car rental. It was fast and easy. I would definitely rent again.

Ron Wickard

There was no one to check me in when I arrived to drop the car about 5:30 AM for a 7 AM flight and I was charged a fuel surcharge on my credit card for a car that was full of gas.

Rick Watrous

My vehicle was a Ford Fusion and it was extremely clean and comfortable. My check out person made the day as she was extremely personable. I walked away with a smile on my face and said to myself this was a great rental week.

Jennifer Rucci

Hertz was great. We had no problems at all and would definitely rent from them again:)?

Tom Eaton

Experience was OK. With the exception of final billing. Typically with Hertz, when you sign on as a Gold member and receive the estimate rental cost at the time you reserve the car you can depend upon all fees being already added to the overall rental costs. Not so at Buffalo airport. Surprise, Surprise of the rather costly "additional fees" at Buffalo being shown "after rental".

Steve Reyes

Excellent Service: my flight was due to arrive after closing hours so I called and the gentleman stayed late till I arrived otherwise I would have had to take a taxi and come back later in the day. That's an example of Customer First.. thank you

Ro Shar

Fraud! Fraud! I returned the car with full tank of gas, I always do that. Got the receipt with full tank but they still charged me $30 to fill up the tank ?? Criminals!! Never go to Hertz again

Christen Pedini

Crazy expensive - almost $700 for 6 days in Buffalo NY - never ever again

Anwar Al-Kalai

Terrible customer service. I had a reservation and when I arrived for pickup at the scheduled time they told me I had to wait for the car, when I asked for the approximate wait time they said they don't know if it's going to be couple minutes or couple hours... What added salt to the wound is the person behind the counter had an attitude when I asked about the wait time!!!!? The place wasn't even busy so I don't understand how they don't have cars.

Frank Evers

(Translated) Good service, no problems or complaints when returning. (Original) Goede service, geen problemen of klachten bij het terugbrengen.

Peter Hackett

My wife and I rented a vehicle back in July of 2021 after getting off a plane in the Buffalo/Niagara International Airport. We had an amazing experience with one of your representatives, Aiesha. We were in an emotional state due to the passing of a relative and she took amazing care of us to make sure we got a vehicle that suited our needs and our budget for our trip. She truly helped us when we needed it most going above and beyond. We would also like to note she had incredible customer service despite having a rush, and a few disrespectful and rude customers.

James Kluppelberg

Over all it was very good. However I say this only after the manager had to step in. I inacted with two sets of staff one set upstairs and one in the garage. The set in the garage we two of the rudest, most unprofessional employees of a customer service based company I have ever come in contact in my 51 years! However the two employees whom attempted to do everything they could not only to help me but make up for their co-workers unprofessional behavior. They were attentive, understanding, compassionate, and extremely helpful all around the board. Several hours after leaving the airport in Buffalo I spoke with the manager who not only understood my issues but delt with them promptly, therefore because of his actions , and the professional treatment but the counter staff upstairs, I do give it four stars and will rent from Hertz again.

Carlos Manuel Solis Diaz

(Translated) I had a reservation ready and paid from July and still I was $ 308. Additional (Original) Tenía una reserva lista y paga desde julio y aún asi me ratearon $308. Adicionales.

Philipp Schneider

I don't understand these negative reviews at all. I got a fantastic rate and even an upgrade, the agent at the desk was very friendly and there were less than five minutes between me entering the rental desk area and sitting in the car. The return was as easy and convenient as it gets. I'm looking forward to booking at this Hertz again.

George Morcos

Rented a very nice car, clean, new, staff were very friendly. Reservation was easy to make by phone. what make Hertz unique is that they keep records of their customers, and knows the customer requirement, so I don't keep repeating my reference every time I rent a car.

王小刚

I didn't got a receipt. And they charge me almost 100 dollars. When they said it's wrong. They only agree to return 40. But the actual cost is 21. It is not a good experience!

Paige Trevino

The employees at this branch are rude, lazy, and need to be trained

Terry Reddington

Excellent car!

Roy Abernathy

Process is not their forte. Was delayed the first day and arrived next morning. Did everything a President's Circle Gold Member would normally do including calling to change the reservation and to make sure that they don't charge me twice, but guess what - two holds on my account totaling almost 1,000 for a $173 rental. Called to get hold removed and was told it was released, but after 4 days no release and credit hold still in place. Watch your back they don't have an issue with duplicate charges and their number does not work or take messages. Hertz gold seems to be a little tarnished in Buffalo

Maria D

Nice price and a free upgrade.

Chris Dolinar

Just like Seinfeld: . They take the reservation but don't have a car! HeyHe is the only car rental company here at Buffalo airport that had a line... Because the other companies stopped taking reservations when they knew they would be out of cars. Not hertz! Just keep taking reservation!! The sign behind the desk shows"cars available". THERE ARE NO CARS AVAILABLE! Call it what you want to call it: .False advertising. Lie. Been here for 45 minutes already. They don't even have water for their guests that they have over a barrel. I was told for water to go back to the terminal. Really??? Bye bye Hertz. I should have know where you became exclusive partners with United. Paying over$500 for three days. That's crazy! I should charge them for my wait time.

Lauren Melka

Easy, professional, nice, happy representatives...everything you'd want from customer service! The car was clean and ready to go! Thank you and I'll be back again ????

Stefanie G

Horrifically understaffed and disorganized

Alita Terry

Very horrible experience. Zero ratings. This place deserves no stars. I rented a suburban from them. First of all the vehicle was not even clean. But the most upsetting part is I turned this vehicle in with the needle barely above the F (full level) and was hit with $117 fuel charge. Never again will I rent from this location and every chance I get to explain my horrible experience I will. Customer service was very rude. Very argumentative. Talking over me. Very disrespectful. I was basically told that I was hit with a $78 fuel charge for what was less than a quarter tank of gas, for a fee of $9.99 per gallon because this included a service fee. Than on top of that I was charged an additional $50.85 service fee. Absolutely ridiculous. Robbery. Never again.

ron dovel

The service at checkout was quite good. The car however was not so good. It had transmission issues but because it was picked up in Buffalo and returned in Rochester, there was never time to switch cars. I assumed Hertz has some sort of quality check but not this time. On the other hand, I rent a lot of Hertz cars and almost always things go very well.

Saaj Kaiyom

Didn't get the vehicle that I booked and paid for. I had to settle with what was available since none of the mini vans had returned. The staff was not able to give any idea how long the wait would be. First they gave us a Chevy Tahoe instead of the mini van. Since that was not as fuel efficient as a mini van we settled with a Buick Enclave. The enclave was not as convenient as a mini van with sliding doors as we have younger children. This was my first rental ever with Hertz since started driving 25 years ago. For rental of two weeks we simply had to settle with a Enclave instead of a mini van since we couldn't wait indefinitely at the airport.

Adam Smith

Lines out the door, waited for 2 hours, and that was with a reservation. After getting through the line, was told to wait to be called. Clear to everyone they overbooked but kept saying the cars were here, just needed "cleaning."

Dan Miner

Do NOT rent here. These guys are scam artists. This is the second time I’ve returned a vehicle with a full tank and they indicated on the receipt it was 7/8. If you fill up, take a picture of the odometer and tank. AWFUL!

Karen Kitt

We couldn't have been happier with our Hertz rental last week. We had a brand new Toyoto Camry at a great price and excellent service by the Hertz employees. Thanks, Hertz!!

April Chun

Extremely disrespectful and unprofessional behavior represented by brunette employee sitting at the front. Hope to never have business with her again.

Breann Shrock

I wish I could give this location ZERO stars. They are by far the worst rental company at this airport. I stopped using them because every time I have a reservation the car is NOT ready. They offered me a lower grade car, which I accepted and it was not the car she had told me it would be driving, and it was FILTHY!! Their employees are rude, and do not care. I asked for a manager and they were too lazy to walk upstairs. The only reason I used them again is because Enterprise was sold out. AVOID AT ALL COSTS!!!!

Deborah Gaus

Person behind the counter, made sure I had a chair to sit on while waiting for a wheel chair

The King Of Abs

Horrible service. At least 30 people in the line. No guidance from anyone within the entire rental terminal. Hertz/Dollar line was slow, long and even Gold members waiting over 30 minutes. I have been waiting for 55 minutes and still have 10 people in front of me. Too bad I pre paid and believed in hertz for fast reliable service.

cardiac kid

Fight arrived after location closed. Personnel waited for me as I had no other means of returning to my home in a different city. Great customer service. Know it was "Mohammed". Just not sure of the correct spelling. He truly "made my day"!!! Thank you to him and Hertz.

F Janet Hayes

Rented at Buffalo airport and return the car there after 1000 miles and a 2 week rental. The agents were excellent, and the car ran fine. I'll be renting again very soon.

Hardev Mattu

The rental location is right across baggage terminal making it super convenient to get to. However, there have been extremely long lines (about 1 hr) both times I have rented from here. Staff is understaffed but friendly; there is never a manager on site. When traveling visitors should not have to wait an hour to get into a car when the reservation is made.

Chris

Very professional

Ramcy Rizek

I've been on hold twice for over 25 minutes just to get a quote!

Jo McIntosh

The car pick up and car itself were fine. However, we had planned to drop off the car before the airport location opened and when I arrived, there was a guy with a Hertz cap and shirt taking keys and saying they would email receipts. I got concerned that the guy might not have worked for Hertz and tired repeatedly to call the Buffalo location to verify that the car had been logged in. They never answered the phone. I tried the Hertz general number and they said call the site. I asked to speak with a manager, and none was available. This is the worst customer service I have ever experienced with a rental car. Everything turned out OK.

Kim Bryant

The staff at the counter were very nice but something has to be wrong with the management. We scheduled a reservation a few months in advance for 10:30 am, our flight arrive at 12:00, we were still waiting at 1:45 for a rental car. They told us they had no cars. Strangely enough all the other rental companies seemed to have no problems. We asked for an upgrade and they said they didn’t have any. So we waited another 30 minutes and asked if we paid for an upgrade, (after we overhead a guy book a mini van same day and had no problem) and they said yes. We paid an extra $160.00 for a mini van. Seems a little suspect and a way to get you to pay more.

Sarah Klaiber

Terrible experience trying to get a quick question answered on the phone.

mozez g

If your time is money and if you want to get the same car as you booked, do not rent a car here go to their competitive they will take care of you much faster, Hertz, you gotta try to hire some more representatives at this location ... with out that, that location will be rated 1 out of 5 by most users , as I’m seeing now other people reviews For this location I see that It was my mistake I should’ve never even booked through them according to the reviews on Google maps, what I am telling you again do not rent a car there

James Vicino

There was a bit of a line but once I got to the counter the service was quick and easy. Car was clean.

John Henderson

They really made a mess of a rental. Should have been 10 minutes and out but it's been 2 hours so far.

Liz Esson

Terrible service. Arrived at 610 pm, guy rushed us out the door as they were closing. No proper drop off procedures followed. He grabbed the keys as we unloaded our belongings, car was left unlocked at his suggestion!!!. Staff guy ran inside and locked the doors. Received a bill the next day for an extra 400 dollars smoking fee!!!! We do not smoke. Never again. Filing formal complaint. Watch out for these guys.

Darby Monro

No – it was not a good rental. We had booked a Nissan Pathfinder for 100 days. The vehicle had been bashed around before we took delivery of it, and eventually we had to swap it for a proper 4x4 in Denver. There was an issue with the steering. In our opinion, this should not have been allowed on the road for such a long rental. I hope I never see another Nissan Pathfinder again.

Ulises Crossa

The guy that receive the cars was very unfriendly. Awful experience.

Don Parker

Rented a vehicle at the Buffalo Niagara International airport. Sales clerk Aiesha made the experience extremely easy. She's friendly, considerate, and pleasant to work with. Explained everything in detail. You need more like her.

Gayle Berry

We dropped our rental car here at the beginning of August as part of our big family holiday in USA/Canada. The man who served us could not have been more helpful, polite, friendly & effecient. It made what could have been a very stressful situation (we had driven for over 4 hours) into a pleasant one. Thank you.

Austin Goins

Waited over 2 hours for a car! Should’ve just said they didn’t have a car available! They kept saying they are getting cars from the other hertz. We could’ve walked over there and waited faster than doing it here.

Beverly OConnor

Too long of a story, but was just a terrible experience. Second time I have had issues with their services and/or vehicles. No third chance.

Edward Small

The staff at this Hertz counter seem to be a bit confused as to good customer service. They seem to "over do" taking time to make a personal connection chatting up customers when there is a line waiting for service. Also, there was no clear expectation explained when a Gold Member behind me was pulled ahead of me, even though there were two available service agents at the time. I became annoyed which led to my embarrassment. Although the SUV was brand new and spacious, it was very underpowered for the terrain we were visiting. (Nissan Pathfinder) Overall, disappointing.

Alyna B

I booked a rental through priceline, got to the counter and the customer service agent was awful. He said that they don't do same day rental pick ups and that I would have to call price. He didn't even offer to help me find a solution, He just got back on his cell phone. I called priceline they tried reaching hertz but got no answer, this was Saturday November 20th. Today November 22, 2021 I called priceline again they tried calling hertz no answer. So I tried to call myself no answer. Long story short don't ever rent from Hertz at the airport in Buffalo, NY I'm still trying to get my money back.

Maegan Stanek

Stay clear of this place - they charge extra hidden fees and taxes, the customer service is TERRIBLE, and the employees have a hard time speaking the English language! It's an embarrassment for them to be in the Buffalo Niagara International Airport for people first arriving to have to deal with such poor customer service!

Thomas Davis

Absouletly terrible service, the gentleman refused me the vehicle I payed in advance and was told I was able to rent the vehicle. Went in to pick it up and the person at the cash register told me I was unable to rent any vehicle due to being 24 and needing to be 25 to rent. After this the guy told me it's not his money and I have to figure it out as I was renting the vehicle to go to a funeral. After the fact they then refused to refund my money until I talked to a supervisor who insisted that I pay a cancelation fee even though it was hertz who refused me service to begin with. I will never return to hertz at the buffalo airport your better off walking than trying to rent from them.

Damien Brown

Nice staff, very friendly.

Paul Flinton

How is it okay to say YES to a reservation days in advance, then when you arrive, Hertz doesn’t have a car for you? If you don’t -or won’t have a car- DONT SAY YES!!! You’re wasting everyone’s time! People here have been wait 3 hours for a car they ‘reserved’. Don’t rent a car in Buffalo. Bring your own!

Evelyn Schock

Picked up the car, the customer service woman said there were no discounts. After saying aarp, aaa, disabled vet still a no. The her coworker told her yes. Then she said the car came with GPS and EZ PASS. This was a blessing. Got on the road, no GPS and no EZ pass. Called customer service and they said they'll bill us. WTH. NOT HAPPY

Anna Vandermeulen

Great prompt service at the Sarasota airport. Clean car.

Akash Patel

I went to niagra on family vacation. I made a reservation through Hertz online 1 week ahed. When i landed they didnt have my car ready and made me wait for 2 hours. And on top of that feont desk people are very disrespectful and unprofessional. Dont researve through Hertz if you wanna get car in time. Whats the point of having a reservation when you have to wait for the car?????

Marcia Grundtisch

Always a pleasure, never a wait. Bob, Tom, very helpful and pleasant. They always strive to make sure I drive away happy!

Mike Wilis

They are rude and waited forever for the car we reserved weeks before !!! Need to clean house

Blake Wettlaufer

Everything went smooth and had an upgrade unexpectedly available. Would use again.

Thomas Varecka

Terrible service upfront. Made reservation a month in advance and yet waited almost 1.5 hours to actually get a car when I showed up at reservation desk. Car was a standard mid-sized car. So why the wait? Desk staff disinterested, non-caring, sarcastic. Do you really want to stay in business???

Lynne Stryker

Reserved a car on 8/22, arrived on October 6 to a dark empty Hertz desk and no cars whatsoever. It's 11:30pm, I am stranded after 15 hours of travel, and end up having to take a $82 taxi to my elderly mother's home. Don't have a clue how you can run a business completely shafting folks and then don't have the balls to stick around to deal with the consequences. Unbelievably unprofessional.**update. It's November 13th, more than a month after this debacle and still no refund for my taxi after contacting both Corporate and Buffalo Hertz management.

Julia Beier

Poor and disorganized customer service, long and frustrating wait times.

Madeline Fry

I booked with kayak online several months ago and paid upfront for a suburban equivalent. I used my visa debit to make the online purchase. Shockingly hertz doesn’t rent to people who only have a visa debit. They don’t seem to mind taking your $800 months in advance off the same exact card. I was never informed at any time during the purchase online of any screwed up policies that discriminate against people with bank issues visa debit cards. The customer service rep “Connie” was for all intents and purposes completely useless and rude. Thank god theres another hertz across Genesee next to McD’s. They were more than help and did everything just to get us on our way. Airport Hertz sucks. I’ll never give them business again

Ravinder Rao

Ib buffalo airport we had bad experience, 3hrs in line to get reserved car. Very bad experience but got finally car that expected. Service needs to improve

Mohammad Siam

Tried to reserve a rental at this location. Called from the number listed on the website. Got on the phone with the manager Matt. Matt was super rude. I don't know how he became manager. I've never been stopped in my tracks so fast. I didn't even know what to say. I just hung up. Don't deal with Matt, he's a piece if work.

Blake Zhang

Extremely long waiting line

Paul A

Great service and friendly staff and the rental car met my needs.

Paul Smith

I would give them a lower score if I could. My fiance made a reservation on line and when she picked up SUV it was not the one we reserved and was smaller,when we complained they gave us the run a round and made several rude and threatening comments...When I asked for supervisor he was just as rude (Christopher Schmidli)..unprofessional... To say that Hertz doesn't care about the customers needs or wants is an understatement..

Anthony Meola

This is the worst rental agency. They charged me $92 for 8 gallons of gas. Such a scam. Will never rent from these people again.

Antoinette White

2hrs in line with only 1 person working.

Melissa Russell

Awful service at Hertz At Buffalo Airport today! Probably 50 people in line and it’s taking an average of 7-10 minutes per group. Will we be here until midnight?

Miguel Aguado

(Translated) We had the car with GPS and when they arrive they tell us that there is no, we get angry and a GPS appears in the drawer above their belly. When we arrived there was no child seat we had to claim and the .oxoxhe had a blow in The capo we made him score. After a delay of 5 hours we were there 1 hour to make the papers. (Original) Teníamos el coche con GPS y al llegar nos dicen que no hay,,,nos enfadamos pasa un rato y aparece en el cajón encima de su barriga un GPS.al llegar no tenía sillita infantil tuvimos que reclamar y el.xoxhe tenía un golpe en el capo que le hicimos anotar.despues de un retraso de 5 horas nos.tubieron allí 1 hora para hacer los papeles.increible la.empanada que llevan

Jack Ryan

Arrived late to Buffalo. Gold Plus line closed. Only 2 attendants work both Dollar and Hertz. Had to wait in line over an hour. What is the benefit of being a rewards member? Not happy

Daniel Navarro

Worse service ever . Sales rep do very unethical sales practices by not disclosing fees and services provided. My reservation was not even $170 for the whole time of the trip. He ask me to sign but without disclosing any extras fees. Once he gave me a the receipt there was around 4 different fees that were never disclosed at anything. I will be reporting this to the BBB and hope to hear from Hertz about this individual and his unethical practices.

Chrissy Sanford

Vehicle was fine. No problems. Returning car was fine. Check out was terrible. I waited in line at the Buffalo-Niagra Airport for at least an hour. It was longer than my flight from Wilmington, NC, to Atlanta. Would not suggest Hertz at this airport.

Wayne Davis

Beware of additional charges. Counter rep added LDW without consent at pickup, then tried to bill for additional fuel after return even though vehicle was returned with over full tank. Keep your fuel receipts and take photos of your mileage and fuel gauge upon return, and avoid afterhours return if possible. Although I like Hertz, I would not rent at this location again.

Username The

Worst customer service ever!!

ali huss

Worst customer service ever. The manager tried to force me into filing an incident report although I had no incident. The truck I rented from Hertz was shaking as I drove and the service engine light turned on. The manager was extremely disrespect and demanding. All I wanted was to switch to a safer car for my family and I.

Christian Vargas

I went to this place to rent a car a few times they always polite to me specifically this lady Geissa she so professional and treats everyone very nice!..i give her not only 5 stars but 10 stars because she's very helpful and very kind!.gracias por ayudarme geissa suerte besos y abrazos!..:*

nivas

To address in Hertz counter to get our car or sedan or suburban nearly 20 to 25 mnts. It could have been shorter. But for this, car rental and getting it on road andafter usage returning full car was like child's play. Great Hertz.But may I request that service to each customer of yours may be truly improved and impressed. Your reputation after all need it. Pl keep it up bravo.

Michael Greiner

Waited 2 hours for my car.