Reviews of Hertz Car Rental - Amherst - Niagara Falls Blvd HLE (Rent Cars)

Amanda Dotterman

Everyone was very helpful and understanding!

Fernando Szasdi

Imagine this: you go into hetz.com and reserve a car at this location. You prepay for it and think that it’s all set. The date of the reservation arrives, you take a ride to the office to be there just in time, but when you arrive you find out that the office has been closed for weeks and that the car for which you paid for doesn’t exist. Well, that’s exactly what happened to me! When I arrived the person at this site (who has nothing to do with Hertz) told me that Hertz at Niagara Falls used to rent part of this location as a satellite office, but that they had closed it “temporarily” several weeks before. He told me that I wasn’t the only one to have shown there to pick-up a non-existent car, in fact this have happened in a daily basis since the office closed. The only remnant of a Hertz office on this site was a Hertz sign and a piece of paper with the address and phone number of the Niagara Falls location (which is about 10 miles away). I called to that number, and of course no one picked-up my call. I left a voice message and never got a reply. The nightmare didn’t end there. When I called Hertz it was very difficult to speak with a real human being. When I was able to do so (after waiting 15 minutes in line) I received a very basic apology and I was only offered to get a refund on my credit card. All of this happened more than a week ago, and as of today I haven’t received the refund. Never ever in my life I will try to rent with Hertz again! I have just met another level of bad customer service.

Elizabeth Gerard

Read the fine print, if you're more than two hours late they cancel your car and as they don't have many, you're screwed! No help whatsoever!

Matt Thompson

Never answer phone and refuse to tell me how much I will pay before I get there

Kevin Hereth

Excellent service

Rick Dunning

Very good. Very helpful to.

Amy Carozzolo

Kind friendly staff. Ran into an issue and they help fix it.

JmScibs

When we take our vehicles for service at Northtown they arrange our loaner car through this Hertz location. We had a couple of not so pleasant experiences with a previous employee there. We were happy to learn that employee is no longer at the Niagara Falls Blvd Hertz . Our 1st experience with Mohammad-( a new employee to this location) was wonderful. He was very nice, extremely accommodating & an ALL AROUND GOOD GUY!. We've dealt with Muhammad several times now through Northtown and Auto Collision & Glass. Each time he has gone ABOVE and BEYOND to make sure we have a great experience. He is a real assest to Hertz and a complete pleasure to deal with. What a difference he has made in our opinion of this Hertz location . We would recommend the Hertz on Niagara Falls Blvd in Amherst to anyone - because of Mohammad Rizek. He is the true meaning of excellent customer service!

Sai Ramya Gundala

The manager was very disinterested and very unhelpful. Do consider renting cars from a nearby Hertz instead of this if you want to obtain the service for what you're paying

Rich Pollier

I got a car I needed thank you rich

Mohammad Rizek

Great customer service and very caring

Connor Yakovac

Very Unprofessional

Eduardo Sandoval

(Translated) Very well attended, the agent behaved very well, I recommend them (Original) Muy bien atendido , el agente se porto muy bien , se los recomiendo

Janet Murphy

large variety of vehicles to rent prices are cheaper beginning of week more than towards weekend

Sierra Martin

I’ve had nothing but helpful employees there

J Sampson

No customer service. Very disinterested in helping to resolve any issues. Very poor experience.